The Isett Seta Career Guide 2010

Transcription

The Isett Seta
Career Guide
2010
Our Vision:
The Isett Seta seeks to develop South Africa into an ICT knowledge-based society
by encouraging more people to develop skills in this sector as a means of
contributing to economic growth.
Our Mission:
The Isett Seta will generate, facilitate and accelerate the processes of
skills development for workers at all levels in the ICT sector by linking
future technology trends with new skills development programs.
Page 2
Isett Seta Career Guide, 2010, Version 1.1
Table of Contents
1
Introduction
1
1.1
Abbreviations
1
1.2
Sector Profile
1
1.3
Factors Influencing Change
1
1.4
Current Education and Training Supply
2
1.5
The Isett Seta
2
2
Purpose and Benefits of this Career Guide
2
3
The Starting Point to Furthering Your Career
3
3.1
Introduction
3
3.2
Deciding on your NQF Level
4
3.3
Types of Learning Programmes
4
3.4
Finding Available Occupations and Skills Development Opportunities
5
3.5
Available Occupations for Persons with Experience but no Related Formal
Qualification
5
3.6
Available Occupations for Learners still at High School or University
6
3.7
Available Occupations for Graduates
7
3.8
Available Occupations for Employees looking for a new occupation
8
3.9
Opportunities for Employees Wanting to Advance his/her Current Skills
8
3.10
Opportunities for Unemployed Persons
9
4
Available Occupations
10
5
Top-Up Skills
16
6
Learning Programmes
27
7
8
9
6.1
Introduction
27
6.2
Learnerships
27
6.3
Internships
32
6.4
Skills Programmes
34
6.5
Short Courses
35
6.6
Recognition of Prior Learning (RPL)
36
Definition of Scarce and Critical Skills
38
7.1
Definition
38
7.2
Organising Framework for Occupations (OFO)
38
Contact Details
40
8.1
How to Contact the Isett Seta
40
8.2
Contact Details of all Setas
41
Descriptions of OFO Codes Relevant to this Document
41
Page i
1 Introduction
Skills development is a national priority across the South African economy, hence
Government’s decision nine years ago to create a Sector Education and Training Authority
(Seta) for each of the 25 economic sectors (since reduced to 23). The Isett Seta was
established specifically to address skills development in Information Systems, Electronics
and Telecommunications Technologies – one of the most fragmented and complex of all the
sectors.
Like the other remaining 22 Setas, ICT work is regulated by the Skills Development Act,
which is overseen by the Department of Labour, and funded through payroll levies paid by
employers in the sector.
1.1 Abbreviations
ICT
Information and Communication Technologies
Isett Seta Information Systems, Electronics and Telecommunications Technologies
Sector Education and Training Authority
NQF
National Qualifications Framework
OFO
Organising Framework for Occupations
PoE
Portfolio of Evidence
RPL
Recognition for Prior Learning
SAQA
South African Qualifications Authority
SARS
South African Revenue Services
SDF
Skills Development Facilitator
SME
Small and Micro Enterprises
1.2 Sector Profile
The ICT Sector has approximately 142 000
employees spread across 2 428 levy-paying
companies, 85% of them small and micro
enterprises (SMEs).
females representing 35%.
This composition, together with the unique
dynamics of the technology sector, poses
significant skills development challenges. The
employee profile reflects that there are highly
skilled employees within the sector. The ICT
Sector is moving away from the perception of
being a White male dominant environment, with
1.3 Factors Influencing Change
Many challenges face the sector; most noticeably that ICT emerged as one of the important
areas of the economy – cutting across a wide range of sector domains. The ICT Sector has
always been recognised as a strategic holding centre to the future growth and prosperity of
South Africa’s economy.
Most of the government’s socio-economic initiatives, such as poverty alleviation, grant
administration, education and training, and national healthcare system depend on the
availability of a sound national ICT infrastructure.
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Key to the process of ICT skills development, the challenge is educating, training and
integrating a large proportion of the population that is not yet part of the information
society.
1.4 Current Education and Training Supply
The development of ICT skills has been identified as an important aspect of growing the
ICT Sector in South Africa, even though the digital divide is often perceived as a problem
relating to access to technology.
However, the Isett Seta endeavours to develop strategic quality human capital in relation
to the needs of the South African ICT Sector that will contribute to social upliftment and
the stimulation of economic growth - by raising the levels, quality and relevance of
education and training in the sector.
The Isett Seta also encourages partnerships between public and private employers to
benefit employers, employees and the unemployed – through the development of high level
skills, as well as through present education and learning programmes on offer.
1.5 The Isett Seta
The acronym “Isett Seta” stands for Information Systems, Electronics and
Telecommunications Technologies Sector Education and Training Authority. It is a public
enterprise that now reports to the Department of Higher Education and Training, and its
primary role is to stimulate and facilitate skills development in the ICT Sector in South
Africa.
The Isett Seta is one of 23 Setas in South Africa. The details of the other Setas can be
obtained from the Department of Labour via their website www.labour.gov.za.
2 Purpose and Benefits of this Career Guide
The purpose of this career guide is to assist South African:
Persons with ICT experience but no related formal qualification to utilise the
means available to obtain a formal qualification that matches or exceeds your
experience.
Learners still at High School or University to identify occupations within the Isett
Sector that you may be suited to, as well as to identify whether your current
learning encompasses the types of topics that are in demand in the Isett Sector.
Graduates to identify a career where demand exists within the ICT Sector of South
Africa and to assess whether further “top-up” development of their skills may be
An employee looking for a new occupation to identify occupations within the Isett
Sector that you could target, as well as to identify whether your envisaged learning
programme encompasses the types of topics that are in demand in the Isett Sector.
An employee wanting to advance your current skills to assess what skills are seen
by employers in the industry to be critical to the occupation.
Unemployed persons to assess the career possibilities available within the ICT
Sector of South Africa, and what skills are seen by potential employers to be critical
to the occupation.
Employers and Skills Development Facilitators (SDFs) to assess the demand for
the various occupations and what “top-up” skills the sector perceives to be critical.
It is recommended that employers and SDFs should review this entire document with
the following objectives:
Page 2
To assess the demand for skilled persons in the various occupations in relation to
your own needs within your organisation. If you have concerns about acquiring
the personnel you need, you can consider:
¾ Up-skilling existing personnel
programmes and short courses.
through
learnerships,
internships,
skills
¾ Taking on unemployed persons and developing the required skills through
learnerships, skills programmes and short courses.
To advise your staff, potential employees and bursars on the various
opportunities available to them through furthering their careers.
While Isett has a limited budget for assisting with skills development, you can
approach Isett for assistance.
If you decide to send personnel on learning
programmes, it would be worthwhile to review
the critical skills mentioned per occupation in
Chapter 5 to ensure that the learning
programmes address these critical skills.
Note that Chapter 6 has been included for
Employers and SDFs to familiarise yourselves with
the learning programmes that are available, and
how Isett Seta may be able to assist you.
Training Providers to determine where
the needs of the sector’s employers are in
terms of occupations that are proving
difficult to fill, and what learning programmes they should produce to address the
need for further “top-up” skills development of employees.
It is worthwhile for training providers to review Chapter 5 to assess whether your
institution is addressing the needs of the Isett Sector in terms of filling the demand
for occupations and in terms of the content designed into learning programmes
(Chapter 5).
Training providers may also wish to use this guide for advising learners on career
planning in ICT Sector.
3 The Starting Point to Furthering Your Career
3.1 Introduction
This guide can be used to develop an understanding of the types of occupations that are in
demand among the Isett stakeholder companies, as a basis for planning a career and
selecting a program of study. Once you have decided what occupation you wish to pursue,
there are several paths you can choose from in order to develop the necessary skills, as
explained below.
Once you have reviewed the introductory content of this chapter, the following two
chapters will assist you to:
Determine what sorts of occupations are likely to be available to you among
companies in the Isett Sector.
What sorts of skills you should have or should acquire for the occupation.
Assess what skills you should make sure are included in the curriculum if you are
a person in or intending to embark on a learning programme.
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Assess what skills you need to include in your curriculum if you are a training
provider.
3.2 Deciding on your NQF Level
Before proceeding to the next two chapters however, you need to first establish where you
are in terms of the National Qualifications Framework (NQF)
levels. The NQF Levels were developed by the South African
Qualifications Authority (SAQA), and are primarily targeted at
people that have acquired or want to acquire recognition
though work experience, with perhaps some formal training.
Nevertheless, the system applies to all people, because
whether you have obtained a formal qualification or not, at
some stage you will move into the work environment, and if
you want to further your career, there are many ways of doing
this without necessarily going back to school or university.
So, if you are still studying, you need to know what NQF Level
you will be at when to graduate from your current
qualification, and if you are employed or unemployed, you
need to know what level you are currently at. Use the
following table to determine your NQF Level.
Table 1: Cross Reference between NQF Levels and Academic Qualifications
NQF
LEVEL
BAND
8 to 10
7
6
5
4
3
2
1
HIGHER EDUCATION
AND TRAINING
QUALIFICATION TYPE
Post-doctoral research degrees
Doctorates
Masters degrees
Professional Qualifications
Honours degrees
National first degrees
Higher diplomas
National diplomas
National certificates
FURTHER EDUCATION AND TRAINING CERTIFICATE
Grade 12 (Matric), National certificates
FURTHER
EDUCATION AND
Grade 11, National certificates
TRAINING
Grade 10, National certificates
GENERAL EDUCATION AND TRAINING CERTIFICATED
GENERAL
Grade 9
ABET Level 4
EDUCATION AND
National certificates
TRAINING
3.3 Types of Learning Programmes
When you identify potential occupations, as will be explained below, you will also need to
look at suggested learning programmes that you may need to do in order to achieve the
requirements for the occupation. In brief, Table 2 below, which you may have to refer
back to later on, provides an overview of these different types of learning programmes.
For more detail regarding these different learning programmes, please also refer to
Chapter 6 on page 27.
Page 4
Table 2: Brief Description of the Types of Learning Programmes
Types of Learning
Description
Programme
Generic Diplomas, Theoretical knowledge provided by an institutional provider
Degrees, and
Certificates
Internship
Learnerships,
Apprenticeships
Skills Programmes
Short Courses
Learning Site
Classroom based, i.e.
school or university, as
well as private
institutions of learning
A workplace or practical component is required in addition to A compulsory or statutory
a general theoretical knowledge based qualification
workplace component of
(institutional provider) in order to obtain registration as a
a qualification
professional or licensed to practise
An occupationally directed programme resulting in a
Mainly workplace based
registered qualification and that requires an agreement
but includes classroom
and/or contract
learning
An occupationally directed programme, registered by a Seta, Workplace and classroom
which is presented by an accredited provider and when
completed will constitute a credit towards an NQF registered
qualification
Any learning or development programme that may or may
Classroom or simulated or
not lead to credits towards an NQF registered qualification
classroom and simulated
3.4 Finding Available Occupations and Skills Development Opportunities
Now that you have identified your NQF Level, the information below will point you to the
correct section below that will enable you to determine the occupations available to you.
If you are:
A person with Experience but no Related Formal Qualification, go to Section
3.5 on page 5 below.
A learner still at High School or University, go to Section 3.6 on page 6 below.
A graduate, go to Section 3.7 on page 7 below.
An employee looking for a new occupation, go to Section 3.8 on page 8 below.
An employee wanting to advance your current skills, go to Section 3.9 on page
8 below.
An unemployed person, go to Section 3.10 on page 9 below.
3.5 Available Occupations for Persons with Experience but no Related Formal
Qualification
If you do not have a formal qualification but you feel that you already have extensive
experience in a particular occupation and are finding it difficult to progress your skills
development, you can follow the Recognition of Prior Learning (RPL) path (see Section 6.6
for further information). In this instance, you would identify which qualification best suits
your experience, then you would be assessed by a registered RPL assessor or subject
matter expert, according to the requirements of the qualification. This will identify where
there are gaps in your experience, which you can address through credit-bearing skills
programmes in order to acquire the qualification.
Also consider the occupations that may be available to you once you have achieved your
qualification. To find the available occupations, go to Table 4 on page 10, then scan down
the NQF Level column until you find the level you will be at once you have achieved your
current qualification. In the Occupation Title column, you will find all the occupations
identified within the Isett Sector that are available or anticipated to become available
before end-March 2012, as presented in the last column.
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Also look at the Suggested Learning Programme column in Table 4 (refer to Table 2 on page
5 for an explanation of the learning programmes). This will provide you with an indication
of what additional learning you may require to obtain this occupation. If you are looking at
moving into employment rather than first conducting the Suggested Learning Programme,
employers may be willing to cover the cost of this additional training. This may require
you having to work for the organisation for a certain period of time, so that the company
can gain benefit from your learning, but if you leave the company before this period of
time expires, you are likely to have to pay the costs of this learning back to the company.
If another prospective employer wants to employ you, the prospective employer can cover
this cost if they want your services.
For further assistance from the Isett Seta, please also note Section 6.1.
3.6 Available Occupations for Learners still at High School or University
As a learner still studying at an academic institution, you will be interested in what types
of occupations will be available to you once you have achieved your current qualification.
To find the available occupations, go to Table 4 on page 10, then scan down the NQF Level
column until you find the level you will be at once you have achieved your current
qualification. In the Occupation
Title column, you will find all
the
occupations
identified
within the Isett Sector that are
available or anticipated to
become available before endMarch 2012, as presented in the
last column.
Also look at the Suggested
Learning Programme column in
Table 4 (refer to Table 2 on
page 5 for an explanation of the
learning programmes). This will
provide you with an indication
of what additional learning you
may require to obtain this
occupation. If you are looking
at moving into employment
rather than first conducting the Suggested Learning Programme, employers may be willing
to cover the cost of this additional training. This may require you having to work for the
organisation for a certain period of time, so that the company can gain benefit from your
learning, but if you leave the company before this period of time expires, you are likely to
have to pay the costs of this learning back to the company. If another prospective
employer wants to employ you, the prospective employer can cover this cost if they want
your services.
As an example, if you will shortly be obtaining your Matric qualification (Grade 12, NQF
Level 4 as per Table 1 on page 4 above), scan down the left column of Table 4 on page 10
until you see Level 4. On leaving school with your Matric, you could for example become a
General Accountant, which is likely to require you to do a short course over and above your
Matric, as indicated in the Suggested Learning Programme column in Table 4. Obviously,
having some accountancy background from school would be beneficial.
However, do not stop just at your NQF Level. Looking at the next one or two NQF Levels
higher than the one you are on will provide you with insight as to other current
Page 6
opportunities, as well as how to progress higher in later years. For example, if you are
about to obtain your Matric (at NQF Level 4), looking at NQF Level 6 and the Suggested
Learning Programmes will provide you with insight on furthering your career, perhaps
through university.
Also look at the section on top-up skills, presented in Chapter 5, which highlights various
skills that Isett stakeholder companies find lacking among their personnel. It is important
that, whatever training programme you undertake, these top-up skills are addressed within
the training programme. When selecting a training provider, ask them to explain whether
and how their programs address the top-up skills required in the occupation.
3.7 Available Occupations for Graduates
If you are a recent graduate with a learnership qualification or a certificate, diploma or
degree, and you now want to move into employment, you will be interested in what types
of occupations are likely to be available to you once you have achieved your current
qualification.
Firstly, you can home straight into looking for an available occupation. Go to Table 4 on
page 10, then scan down the NQF Level column until you find the level you are currently at
or will be at once qualified. In the Occupation Title column, you will find all the
occupations identified within the Isett
Sector that are available or anticipated to
become available before end-March 2012,
as presented in the last column.
Also look at the Suggested Learning
Programme column in Table 4 (refer to
Table 2 on page 5 for an explanation of the
learning programmes). This will provide
you with an indication of what additional
learning you may require to obtain this
occupation. If you are looking at moving
into employment rather than first
conducting
the
Suggested
Learning
Programme, employers may be willing to
cover the cost of this additional training.
This may require you having to work for the
organisation for a certain period of time,
so that the company can gain benefit from your learning, but if you leave the company
before this period of time expires, you are likely to have to pay the costs of this learning
back to the company. If another prospective employer wants to employ you, the
prospective employer can cover this cost if they want your services.
In Chapter 5, Isett stakeholder companies (potential employers) have indicated what skills
they feel are critical to the various occupations. These critical skills are skills where these
companies feel that additional “top-up” training and education is required to make their
employees more effective contributors to their organisations. Review these top-up skills
for your occupation and make sure that you have these skills. If you do not have the stated
top-up skills, either obtain them through skills programmes or short courses, or consider
the next paragraph.
Within the Isett Sector, stakeholder companies have sometimes indicated that it is difficult
to employ learners who have just graduated from a tertiary institution, due to the lack of
practical experience that the graduate has. While industry would find it beneficial for
Page 7
tertiary institutions to address this, the Isett Sector does have the means of addressing this
through the concept of Internships (see Section 6.3 for further information). Hence,
another option that may encourage your potential employer to assist you is to suggest that
you do an internship (or apprenticeship) at the organisation. The purpose of an internship
is to assist you to gain workplace experience and, if required, further training through skills
programmes or short courses. Your potential employer can apply to Isett for financial
assistance to do this. Request your potential employer to make enquiries with his/her
relevant Seta. If this is Isett, refer to Chapter 8 on page 40 for our contact details.
3.8 Available Occupations for Employees looking for a new occupation
As an employee, you may be interested in what other types of occupations are available to
you, or how to progress to a higher occupation above the one you currently hold. To find
the available occupations, go to Table 4 on page 10, then scan down the NQF Level column
until you find the level that you are at. In the Occupation Title column, you will find all
the occupations identified within the Isett Sector that are available or anticipated to
become available before end-March 2012, as presented
in the last column.
Also look at the Suggested Learning Programme column
in Table 4 (refer to Table 2 on page 5 for an explanation
of the learning programmes). This will provide you with
an indication of what additional learning you may
require to obtain this occupation. If you apply for an
occupation before first conducting the Suggested
Learning Programme, employers may be willing to cover
the cost of this additional training. This may require you
having to work for the organisation for a certain period
of time, so that the company can gain benefit from your
learning, but if you leave the company before this period
of time expires, you are likely to have to pay the costs
of this learning back to the company. If another
prospective employer wants to employ you, the
prospective employer can cover this cost if they want
your services.
However, do not stop just at your NQF Level. Looking
at the next one or two NQF Levels higher than the one
you are on will provide you with insight as to other current opportunities, as well as how to
progress higher in later years.
Chapter 5 of this career guide provides a summary of the skills that Isett stakeholder
companies (potential employers) feel are critical to the various occupations. These critical
skills are skills where these companies feel that additional “top-up” training and education
is required to make their employees more effective contributors to their organisations.
Review these top-up skills for your occupation and make sure that you have these skills. If
you do not have the stated top-up skills, either obtain them through skills programmes or
short courses.
3.9 Opportunities for Employees Wanting to Advance his/her Current Skills
Chapter 5 of this career guide provides a summary of the skills that Isett stakeholder
companies (potential employers) feel are critical to the various occupations, at the
Page 8
different NQF Levels. These critical skills are skills where these companies feel that
additional “top-up” training and education is required to make their employees more
effective contributors to their organisations.
Scan down the NQF Level column until you find the level you are currently at, then find the
occupation title closest to your occupation. Review the top-up skills for this occupation
and make sure that you have these skills. If you do not have the stated top-up skills, either
obtain them through skills programmes or short courses.
3.10 Opportunities for Unemployed Persons
As a learner still studying at an academic institution, you will be interested in what types
of occupations will be available to you once you have achieved your current qualification.
Also, as an unemployed person, you will be interested in what types of occupations are
currently available to you.
To find the available occupations, go to Table 4 on page 10, then scan down the NQF Level
column until you find the level you will be at once you have achieved your current
qualification. In the Occupation Title column, you will find all the occupations identified
within the Isett Sector that are available or anticipated to become available before endMarch 2012, as presented in the last column.
Also look at the Suggested Learning Programme column in Table 4 (refer to Table 2 on page
5 for an explanation of the learning
programmes). This will provide you with
an indication of what additional learning
you may require to obtain this
occupation. If you are looking at moving
into employment rather than first
conducting the Suggested Learning
Programme, employers may be willing to
cover the cost of this additional
training. This may require you having to
work for the organisation for a certain
period of time, so that the company can
gain benefit from your learning, but if
you leave the company before this
period of time expires, you are likely to
have to pay the costs of this learning
back to the company. If another prospective employer wants to employ you, the
prospective employer can cover this cost if they want your services.
As an example, if you will shortly be obtaining your Matric qualification (Grade 12, NQF
Level 4 as per Table 1 on page 4 above), scan down the left column of Table 4 on page 10
until you see Level 4. On leaving school with your Matric, you could for example become a
General Accountant, which is likely to require you to do a short course over and above your
Matric, as indicated in the Suggested Learning Programme column in Table 4. Obviously,
having some accountancy background from school would be beneficial.
However, do not stop just at your NQF Level. Looking at the next one or two NQF Levels
higher than the one you are on will provide you with insight as to other current
opportunities, as well as how to progress higher in later years. For example, if you are
about to obtain your Matric (at NQF Level 4), looking at NQF Level 6 and the Suggested
Learning Programmes will provide you with insight on furthering your career, perhaps
through university.
Page 9
Also look at the section on top-up skills, presented in Chapter 5, which highlights various
skills that Isett stakeholder companies find lacking among their personnel. It is important
that, whatever training programme you undertake, these top-up skills are addressed within
the training programme. When selecting a training provider, ask them to explain whether
and how their programs address the top-up skills required in the occupation.
4 Available Occupations
The following table presents the top seventeen occupations that require development of
Scarce Skills, based on the total demand over the next three years. .
Table 3: Top Seventeen Scarce Skill Occupations in the Isett Sector
Occupation
ICT Support Engineer
Telecommunications Field Engineer
Computer Network and Systems Engineer
Developer Programmer
ICT Business Analyst
Software Engineer
Computer Systems Technician
Systems Analyst
Telecommunications Computer Systems Technician
Electronics Engineer
Sales Representative (Business Services)
ICT Sales Representative
ICT Systems Test Engineer
ICT Project Manager
ICT Customer Support Officer
ICT Security Specialist
Engineering Manager
OFO
Code
263202
313202
263101
261302
261101
261303
313104
261102
313105
233401
611302
225203
263203
135102
313102
262102
133201
1st April 2009
to 31st March
2012
556
500
482
424
316
264
243
190
177
164
147
125
122
121
118
106
103
Table 4: Occupations in Demand, 1st April 2009 to 31st March 2012
NQF Level
Level 3
Level 4
Occupation Title
Bookkeeper
Business Machine Mechanic
Electrical Engineering Technician
Electronic Equipment Trades Worker
Finance Manager
ICT Business Development Manager
ICT Sales Assistant
ICT Trainer
Mechanical Engineer
Accounts Clerk
Air-conditioning and Refrigeration Technician
Bookkeeper
Call or Contact Centre Manager
Page 10
Occupation
Code
551201
342301
263101
313104
312302
342303
132201
261101
225202
621201
263202
223201
233502
611302
Suggested Learning Programme
Short Courses
Internship
Generic, Diplomas, Degrees, Certificates
Short Courses
Learnerships
Skills Programmes
Skills Programmes
Short Courses
Learnerships
Learnerships
Skills Programmes
Short Courses
Learnerships
Skills Programmes
313105 Short Courses
551101 Internship
342101 Learnerships
551201 Learnerships
Skills Programmes
149201 Generic, Diplomas, Degrees, Certificates
263101 Learnerships
Skills Programmes
1st April 2009 31st March 2012
1
4
4
1
1
3
1
1
3
4
1
9
3
4
9
8
1
4
1
12
2
8
32
5
4
NQF Level
Occupation Title
Contact Centre Forecast Analyst
Contact Centre Resource Planner
Corporate General Manager
Credit or Loans Officer
Customer Service Manager
Database Administrator
Dispatching and Receiving Clerk / Officer
Electrician (General)
Electronic Engineering Technician
Electronic Instrument Trades Worker (General)
Electronics and Telecommunications Engineering Technologist
Finance Manager
General Clerk
Hardware Technician
ICT Account Manager
ICT Project Manager
Mechanical Engineering Technician
Millwright
Network Administrator
Operations Manager (Non Manufacturing)
Personal Assistant
Program or Project Administrators
Programme or Project Manager
Sales Clerk / Officer
Sales Manager
Sales Representative (Educational Products and Services)
Software Engineer
Systems Administrator
Systems Analyst
Technical Support Services Manager
Telecommunications Field Engineer
Telecommunications Technical Officer or Technologist
Telecommunications Technician
Toolmaker
Level 5
Accountant (General)
Analyst Programmer
Applications Support Manager
Business Training Manager
Cabler (Data and Telecommunications)
Call or Contact Centre Agent
Occupation
Code
Learnerships
Short Courses
541303 Learnerships
552201 Internship
149202 Learnerships
262101 Internship
261302 Learnerships
Short Courses
Internship
233402 Skills Programmes
233401 Internship
Short Courses
531101 Internship
313101 Internship
Short Courses
313102 Internship
Learnerships
Short Courses
Skills Programmes
135102 Learnerships
225203 Learnerships
Short Courses
263202 Learnerships
Skills Programmes
323501 Learnerships
Skills Programmes
Short Courses
Skills Programmes
261303 Learnerships
Short Courses
262103 Apprenticeships (Section 28) NON RPL
261102 Internship
263205 Learnerships
Short Courses
313202 Learnerships
313204 Learnerships
342404 Internship
Learnerships
Short Courses
Learnerships
221101 Internship
Short Courses
Skills Programmes
Learnerships
Short Courses
Skills Programmes
Short Courses
342301 Learnerships
33
1
4
4
1
4
6
10
7
4
3
10
4
1
3
8
18
20
1
1
1
12
1
8
10
9
23
9
4
11
3
57
20
8
4
3
13
1
5
1
1
4
1
55
2
17
8
4
15
1
2
10
16
40
106
500
3
6
8
7
8
3
1
1
4
3
5
14
8
5
1
14
1
16
2
Page 11
NQF Level
Occupation Title
Chemical Engineer
Chemistry Technician
Corporate Services Manager
Debt Collector
Electrical Engineer
Electronic Engineering Draftsperson
Environmental Research Scientist
FET College Principal
General Clerk
Geophysicist
Hardware Technician
Human Resources Clerk
ICT Account Manager
ICT Project Manager
ICT Quality Assurance Engineer
ICT Sales Assistant
Page 12
OccuSuggested Learning Programme
pation
Code
233101 Learnerships
Internship
Learnerships
Short Courses
Skills Programmes
Internship
Learnerships
Short Courses
Skills Programmes
132101 Learnerships
262101 Internship
Learnerships
Short Courses
Skills Programmes
Internship
Learnerships
Short Courses
Skills Programmes
341101 Learnerships
Skills Programmes
342304 Learnerships
233402 Learnerships
Learnerships
531101 Learnerships
313101 Learnerships
599401 Learnerships
225201 Learnerships
Short Courses
Skills Programmes
Internship
Learnerships
Short Courses
Skills Programmes
313102 Internship
Learnerships
Short Courses
Skills Programmes
Learnerships
Short Courses
263201 Internship
Learnerships
Short Courses
Skills Programmes
621201 Internship
Learnerships
225203 Learnerships
Short Courses
Skills Programmes
262102 Learnerships
Short Courses
Skills Programmes
Internship
Learnerships
Short Courses
Skills Programmes
263203 Learnerships
Short Courses
1
12
2
29
34
40
15
43
3
30
4
32
1
3
7
10
4
2
98
10
47
20
17
65
40
2
6
5
2
24
5
1
2
40
4
1
1
3
3
12
2
2
11
3
25
13
24
57
10
19
46
4
10
4
2
4
4
15
43
3
1
8
15
60
2
2
42
2
3
6
65
17
8
10
13
107
NQF Level
Occupation Title
ICT Trainer
Inbound Contact Centre Consultant
Industrial Designer
Management Accountant
Management Consultant
Market Campaign Analyst
Marketing / Communication Strategist
Marketing Practitioner
Materials Engineering Technologist
Mechanical Engineer
Mechanical Engineering Technologist
Metallurgical Engineering Technologist
Motor Mechanic (General)
Multimedia Designer
Network Analyst
Office Administrator
Personnel / Human Resource Manager
Policy and Planning Manager
Quality Assurance Manager
Receptionist (General)
Records Manager
Sales and Marketing Manager
Sales Manager
Sales Representative / Salesman (Industrial Products)
Software Engineer
Systems Analyst
Technical Writer
Telecommunications Network Engineer
Telecommunications Network Planner
Training and Development Professional
Web Designer
Web Developer
Level 6
Welder / Welder (First Class)
Analyst Programmer
Bookkeeper
Business Training Manager
Chemical Engineer
Chemist
Civil Engineer
Civil Engineering Technician
OccuSuggested Learning Programme
pation
Code
223201 Learnerships
Skills Programmes
232302 Learnerships
225104 Learnerships
233104 Learnerships
233505 Learnerships
233106 Learnerships
321205 Learnerships
Learnerships
511201 Learnerships
511102 Internship
224204 Learnerships
Learnerships
Short Courses
131103 Learnerships
Short Courses
Skills Programmes
611302 Internship
Short Courses
Skills Programmes
Learnerships
Short Courses
Skills Programmes
Learnerships
Short Courses
Internship
Learnerships
Short Courses
212405 Learnerships
Learnerships
342404 Internship
Learnerships
Short Courses
322303 Learnerships
Internship
Internship
Short Courses
342301 Learnerships
Short Courses
9
5
20
1
1
5
5
1
4
1
17
4
4
1
1
5
8
13
4
1
1
1
7
1
1
35
15
1
4
1
1
2
2
1
5
78
18
3
5
36
19
24
2
8
6
46
2
6
4
8
4
31
1
1
2
2
1
13
4
2
1
60
6
6
2
17
1
6
8
1
3
1
4
4
121
Page 13
NQF Level
Page 14
Occupation Title
Occupation
Code
313104
111201
149202
262101
261302
Economist
224301
312402
342304
233402
233401
Engineering Maintenance Manager
Engineering Manager
Environmental Research Scientist
Finance Manager
General Clerk
Geophysicist
Hardware Technician
ICT Account Manager
133202
133201
234303
132201
531101
234402
313101
225201
261101
225202
313102
ICT Project Manager
135102
ICT Sales Assistant
263201
621201
225203
262102
263202
ICT Trainer
263203
223201
Industrial Engineer
Industrial Engineering Technologist
Internal Auditor
Marine Engineer
Mathematician
Mechanical Engineer
Metallurgical Engineer
Meteorologist
Mining Engineer (excluding Petroleum)
Network Analyst
Office Manager
Organisation and Methods Analyst
233501
233504
221204
233904
225103
224102
233502
233105
234903
233601
263102
263103
139908
224702
132401
511102
132602
Radio Communications Technician
Rental Salesperson
313201
621902
Internship
Learnerships
Short Courses
Skills Programmes
Short Courses
Short Courses
Learnerships
Short Courses
Learnerships
Short Courses
Skills Programmes
Learnerships
Learnerships
Learnerships
Internship
Learnerships
Learnerships
Short Courses
Short Courses
Internship
Learnerships
Short Courses
Skills Programmes
Learnerships
Short Courses
Short Courses
Learnerships
Internship
Learnerships
Short Courses
Learnerships
Short Courses
Skills Programmes
Learnerships
Short Courses
Learnerships
Skills Programmes
Learnerships
Internship
Short Courses
Internship
Short Courses
Learnerships
Learnerships
Internship
100
40
35
1
1
1
5
14
4
7
3
10
110
5
46
2
3
5
20
4
42
22
6
1
3
1
3
3
4
21
97
17
12
14
8
5
1
2
3
28
53
1
21
1
9
13
8
2
18
358
12
2
1
6
4
3
1
1
1
1
3
34
16
3
2
14
40
64
8
3
1
11
1
8
14
NQF Level
Occupation Title
Research and Development Manager
Resources Manager
Sales Representative / Salesman (Industrial Products)
Software Engineer
Statistician
Supply and Distribution Manager
Systems Analyst
Level 7
Telecommunications Engineer
Telecommunications Technical Officer or Technologist
Web Developer
Analyst Programmer
Civil Engineer
Civil Engineering Technologist
Director (Enterprise / Organisation)
Engineering Manager
Financial Investment Advisor
ICT Project Manager
Industrial Engineer
Operations Manager (Non Manufacturing)
Software Engineer
Level 8
Systems Analyst
Training and Development Professional
Actuary
Aeronautical Engineer
Biochemist
Biotechnologist
Chemical Engineer
Chemist
Occupation
Code
132501
132102
611302
225401
261303
Learnerships
Short Courses
Learnerships
Short Courses
Learnerships
Short Courses
Short Courses
Learnerships
Short Courses
Learnerships
313204 Learnerships
Short Courses
Internship
Internship
Short Courses
Short Courses
Learnerships
Short Courses
135102 Learnerships
Short Courses
Learnerships
225103 Internship
Learnerships
Short Courses
261102 Learnerships
263302 Internship
223301 Learnerships
Short Courses
1
1
23
4
93
33
14
3
3
1
10
8
7
26
29
15
1
1
24
10
9
4
5
9
5
2
4
9
19
6
7
25
2
1
1
5
2
19
9
3
28
1
14
6
2
4
1
14
13
3
33
4
4
1
1
30
2
8
4
5
11
1
4
37
46
2
4
1
2
16
4
90
2
23
Page 15
NQF Level
Occupation Title
Electrical Engineer
Electrical Engineering Technologist
Engineering Manager
ICT Project Manager
ICT Trainer
Industrial Engineer
Linguist
Mathematician
Mechanical Engineer
Network Analyst
Research and Development Manager
Software Engineer
Statistician
Systems Analyst
Grand Total
Occupation
Code
233301
233302
233402
233401
133201
135102
262102
223201
Short Courses
Short Courses
Short Courses
Short Courses
Skills Programmes
263103 Learnerships
313105 Learnerships
16
1
46
7
71
4
11
1
1
1
1
2
36
45
2
6
5
22
3
46
15
6,124
5 Top-Up Skills
The following table provides a ranking of the top forty occupations that require
development of critical skills, based on the total demand over the next three years. The
occupations highlighted in Bold are the occupations which are specifically ICT oriented.
Table 5: Top Forty Occupations in the Isett Sector where there is Demand for Critical
Skills
Occupation
261302 Developer Programmer
261101 ICT Business Analyst
263202 ICT Support Engineer
263101 Computer Network and Systems Engineer
261303 Software Engineer
313104 Computer Systems Technician
225203 ICT Sales Representative
611302 Sales Representative (Business Services)
263203 ICT Systems Test Engineer
263302 Telecommunications Network Engineer
313102 ICT Customer Support Officer
111201 Corporate General Manager
135102 ICT Project Manager
532101 Data Entry Operator
261102 Systems Analyst
225201 ICT Account Manager
342404 Telecommunications Technician
262102 ICT Security Specialist
541101 Inbound Contact Centre Consultant
233502 Mechanical Engineer
541301 Contact Centre Real Time Advisor
233401 Electronics Engineer
541401 Call or Contact Centre Agent
599301 Debt Collector
233301 Electrical Engineer
551201 Bookkeeper
621201 ICT Sales Assistant
262101 Database Administrator
263204 Applications Support Manager
Page 16
1st April 2009
to 31st March
2012
624
418
393
386
377
278
271
250
220
205
150
148
124
117
111
108
106
97
93
70
70
67
67
63
60
57
57
56
54
Occupation
1st April 2009
to 31st March
2012
53
50
49
48
41
41
40
37
35
34
33
313101 Hardware Technician
312302 Electrical Engineering Technician
263103 Network Analyst
139908 Office Manager
233402 Electronics and Telecommunications Engineering Technologist
233901 Aeronautical Engineer
263301 Telecommunications Engineer
313204 Telecommunications Technical Officer or Technologist
313105 Telecommunications Computer Systems Technician
149202 Customer Service Manager
224204 Records Manager
Table 6: Top-Up Skills in Demand, 1st April 2009 to 31st March 2012
NQF Level
Level 2
Level 3
Occupation Title
Bookkeeper
Delivery Driver (Vehicle)
Financial Investment Manager
General Clerk
Level 4
Occupation
Code
542101
262103
551201
313104
732101
341101
Critical skills
Call Centre, Help Desk, Receptionist
Health & Safety
Accounting/Bookkeeping (ACCPAC, Pastel)
Fault Finding and Computer PC Maintenance, IT Systems
End User Computing
Sales (Customer Relationship Management, Communication,
Technical, Electronics)
222302 CIMA
531101 Communication Skills, Time Management
End User Computing
Short Courses
Short Courses
Short Courses
1
1
13
261102 Product and Systems knowledge
Short Courses
313202 Telecommunications (Support, Convergence, Office Automation) Learnerships
1
14
551101 Filing and Typing
261301 Net Programming
Programming (VB net, C#, C++, MCSD, Transact)
3
1
9
132602 COP Systems
Project/Programme Management
313201 Wireless (3G, 4G, UMTS, WMAX, WLAN, GPRS, Radio
Propagation, Satellite, Remote Sensing, RF, Testing))
542101 Call Centre, Help Desk, Receptionist
131102 Marketing Strategies
611307 Sales (Customer Relationship Management, Communication,
263204
551201
342301
149201
JWalk Basic Short term Insurance
Product Knowledge
Marketing Strategies
Analytical and Problem Solving
Product Knowledge
Inbound Call Centre Manager
Computer Network and Systems 263101 Applications Support (Exchange, SQL)
Engineer
Networking (IP, LAN, Protocol, Security, Planning, Wireless,
SQL)
313104 Microsoft (MCDST, MCITP,MCSD, MCSE, MCDBA, Transact
SQL)
SQL)
Contact Centre Resource Planner 541302 Call Centre, Help Desk, Receptionist
Data Entry Operator
Skills Programmes
Skills Programmes
Skills Programmes
Short Courses
Learnerships
Learnerships
1
1
2
1
1
1
1
3
7
261101
225203
225103
551301
511102
Bookkeeper
Call or Contact Centre Manager
1st April
2009 - 31st
March 2012
4
1
7
1
11
2
Short Courses
Skills Programmes
Short Courses
Skills Programmes
Skills Programmes
Short Courses
Short Courses
Skills Programmes
Generic, Diplomas, Degrees,
Certificates
Skills Programmes
Short Courses
Skills Programmes
Payroll Clerk
Radio Communications
Technician
Sales Representative
(Photographic Equipment and
Supplies)
Systems Analyst
Telecommunications Field
Engineer
Accounts Clerk
Analyst Programmer
Suggested Learning
Programme
111201 Business Management
Staff retention
532101 ICT Skills Update
Learnerships
Short Courses
Certificates
Short Courses
Short Courses
Short Courses
Certificates
Learnerships
1
1
6
14
40
15
8
18
Learnerships
29
Skills Programmes
Learnerships
5
1
Learnerships
4
Certificates
Short Courses
Short Courses
Skills Programmes
4
9
4
117
Page 17
NQF Level
Occupation Title
Dispatching and Receiving Clerk /
Officer
Electronic Engineering
Technician
Engineering Maintenance
Manager
Engineering Manager
Hardware Technician
ICT Account Manager
ICT Business Development
Manager
ICT Project Manager
OccuCritical skills
pation
Code
261302 C# Developer, Programmer (J2EE, WPF, WCP, SOA, OOP,
Progress, HTML)
Delphi Programming
Smart Training : Technology
Software Development
4
8
15
Test (Open Source)
591201 Communication (Interpersonal)
312302 Electronics
341101 Fibre Splicing
312402 Analytical and Problem Solving
Short Courses
Short Courses
Short Courses
50
4
16
233401 Networking (IP, LAN, Protocol, Security, Planning, Wireless,
SQL)
133202 Performance management, project and recruitment
Short Courses
3
Short Courses
8
Skills Programmes
Learnerships
6
4
Learnerships
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
16
1
12
10
13
17
17
5
8
Skills Programmes
Short Courses
Learnerships
Certificates
Short Courses
Skills Programmes
Short Courses
14
4
3
1
16
7
2
Learnerships
Short Courses
Short Courses
Short Courses
Learnerships
5
1
160
10
3
Short Courses
Learnerships
Short Courses
Learnerships
Short Courses
7
26
3
68
20
Short Courses
Certificates
Learnerships
Short Courses
Short Courses
Skills Programmes
Short Courses
Short Courses
Certificates
Short Courses
Short Courses
100
13
Short Courses
16
Short Courses
12
Learnerships
Short Courses
Learnerships
7
6
6
133201 Cognitive Skills
313101 C# and C++ Developer, Programmer (Lotus Notes, Software,
SQA, SQL, System, Visual Basic)
Product and Systems knowledge
Product Knowledge
225201 Coaching, Mentoring, Leadership
ITIL Foundation
Product Knowledge
Telecommunications (Support, Convergence, Office Automation)
261101 Time Management
Writing Skills, Technical
225202 Product Knowledge
Delphi Programming
Desktop Support
ICT Skills Update
Microsoft (MCDST, MCITP,MCSD, MCSE, MCDBA, Transact
SQL)
Support Specialist
135102 Writing Skills, Business
225203 Accounts Management
Product Knowledge
263202 Desktop Support
IBM (Informix Developers, AIX)
Supplier Accreditation
SQL)
Writing Skills, Business
SQL)
511201 Filing and Typing
Office Administration
Program or Project Administrators 511102 ICT Skills Update
Programme or Project Manager 132602 Project/Programme Management
542101 Human Resources
Telephone Etiquette
Sales Assistant (General)
621101 CRM & ERP
(Photographic Equipment and
Supplies)
Software Engineer
Page 18
Learnerships
1st April
2009 - 31st
March 2012
7
Short Courses
Short Courses
Certificates
Short Courses
Short Courses
Sales Manager
Sales Representative (Business
Services)
Suggested Learning
Programme
131103 Writing Skills, Business
611302 Customer Service
261303 Architecture (Security, Single View)
Business Acumen (Finance, Sales, Marketing)
Linux; symantec netbackup; solaris;vmware
13
3
3
5
8
2
1
2
5
1
5
NQF Level
Occupation Title
Technical Support Services
Manager
Telecommunications Technical
Officer or Technologist
Level 5
Occupation
Code
Critical skills
Programming, Developer (ASP, Database, Ecommerce, GIS,
Intranet, Java, Flash, Multithreading, 4GL)
SQL)
263205 IT Operations Management
SQL)
Wireless (3G, 4G, UMTS, WMAX, WLAN, GPRS, Radio
Electrical Engineering Light Current
Electro Technology Light Current
Fibre Splicing
Warehouse Administrator / Clerk
Accounts Clerk
Analyst Programmer
591106
221101
551101
261301
263204
Bookkeeper
Call or Contact Centre Agent
551201
342301
541401
Computer Network and Systems 263101
Engineer
Delegation, Managing Poor Performance
Financial
Credit Control, Customer Service Skills
IBM (Informix Developers, AIX)
ICT Skills Update
Programmer Analyst
Unified Modelling Language
Quality Assurance, Client Relations
SLA
Web Development (ASP LEVEL 5)
ICT Skills Update
Claim Assessing, Language & Literacy, Teamwork, ICT
Language (French, German, Italian)
Backup Support (Net backup)
Cisco (CCIE, CCNA, CCNP, Voice)
Citrix
Exchange
Internal Training
Linux Project management
MS, Linux, Cisco, Novel
SQL)
SAN
Software and Technical skills, internal processes
VmWare
Computer Engineering Technologists
Field
ICT Skills Update
Methodology
Contact Centre Real Time
Advisor
Corporate Services Manager
SMS
Web and Application Developers; Programmers;
132101 ITIL Service Delivery Certification
149202 ITIL Service Delivery Certification
262101 Data Manipulation
Database Management, SQL & Progress
ICT Skills Update
Implement, design and improve processes
Suggested Learning
Programme
Learnerships
1st April
2009 - 31st
March 2012
2
Short Courses
3
Learnerships
16
Learnerships
34
Skills Programmes
2
Short Courses
Learnerships
Learnerships
Short Courses
Certificates
Skills Programmes
Short Courses
Short Courses
Learnerships
Certificates
Skills Programmes
Short Courses
6
14
10
4
4
Short Courses
Short Courses
Skills Programmes
Skills Programmes
Short Courses
Short Courses
Learnerships
Internship
Learnerships
Learnerships
7
5
14
14
3
10
15
2
65
18
Learnerships
Short Courses
Learnerships
Skills Programmes
Short Courses
Certificates
Short Courses
Short Courses
41
2
29
4
1
1
1
1
3
5
1
2
3
4
100
Learnerships
Learnerships
Short Courses
Learnerships
Skills Programmes
Short Courses
Internship
Internship
Learnerships
Certificates
Learnerships
18
18
1
18
4
4
22
40
1
21
Skills Programmes
Learnerships
Short Courses
5
10
45
Learnerships
25
Short Courses
Certificates
Skills Programmes
Learnerships
Skills Programmes
Certificates
Learnerships
4
12
2
30
4
2
1
8
Page 19
NQF Level
Occupation Title
Debt Collector
Occupation
Code
Critical skills
My SQL/ Database Administration
SQL)
Oracle (12g, Metasolve Developer, PI/SQL, DBA, Siebel, ERP,
Functional and Technical Roles)
599301 Debt Collection
Business Management
C# and C++ Developer, Programmer (Lotus Notes, Software,
C# Developer, Programmer (J2EE, WPF, WCP, SOA, OOP,
Progress, HTML)
Education or Training Advisor
Education or Training Reviewer
Electrician (Special Class)
Electronics and
Telecommunications Engineering
Technologist
Facilities Manager
FET College Principal
Graphic Designer
Hardware Technician
ICT Account Manager
Page 20
3
Skills Programmes
Short Courses
Certificates
Learnerships
63
4
1
14
Short Courses
Learnerships
3
2
Short Courses
Learnerships
Learnerships
Short Courses
23
2
4
2
Short Courses
Short Courses
Short Courses
Skills Programmes
Learnerships
Learnerships
1
1
1
3
5
1
Certificates
Skills Programmes
Short Courses
Short Courses
Skills Programmes
Short Courses
Short Courses
3
6
1
1
1
6
1
Learnerships
Learnerships
13
9
Short Courses
5
Learnerships
Skills Programmes
Skills Programmes
Learnerships
Certificates
Short Courses
Skills Programmes
Short Courses
11
2
2
14
23
8
6
3
10
8
8
225202 Business Analysis (Performance, Process, Systems, Research)
Learnerships
Certificates
Skills Programmes
Skills Programmes
Short Courses
Certificates
Short Courses
Short Courses
ICT Skills Update
313102 Communication (Interpersonal)
Customer Service
Learnerships
Short Courses
Short Courses
4
4
18
Programming in SQL 2006
Software Application Specific Certification
Software Applications
Systems Development
249101
249102
341102
233402
ICT Skills Update
Strategic planning and conflict management
Educational and training research
Review of facilitators
Maintain electrical reticulation systems
Medium Voltage Applications
SQL)
SQL)
225201 Accounts Management
261101 Applications
Architecture (Security, Single View)
Business Analysis (Performance, Process, Systems, Research)
Methodology
Negotiation & Conflict Management
Presentation, Writing
Learnerships
10
Progress, HTML)
Client interface
ICT Skills Update
Manager
Learnerships
Short Courses
1st April
2009 - 31st
March 2012
7
1
Certificates
Learnerships
Short Courses
Skills Programmes
Certificates
Short Courses
Internship
C++ Programmer (Perl, JavaScript)
Director (Enterprise /
Organisation)
Suggested Learning
Programme
24
18
2
6
2
8
2
3
1
18
14
NQF Level
Occupation Title
ICT Project Manager
Occupation
Code
Critical skills
Engineering (ICT)
ICT Skills Update
Software and Technical Skills
Leadership
People Management Skills
ICT Sales Assistant
Quality Control of Data
Product Knowledge
Telephone Sales
225203 Business Acumen (Finance, Sales, Marketing)
Computer Systems
Leadership
Presentation
Product Knowledge
Production and IT based production
263202 Avaya (Voice)
Communication (Interpersonal)
Engineering (ICT)
Financial Markets
SQL)
SQL)
Nortel Voice
Packaging/imaging
Specialist OSS/BSS
Support Architect
ICT Trainer
Inbound Contact Centre
Consultant
Marketing / Communication
Strategist
Network Analyst
Technical Support
SQL)
Programming trainer
225103 Marketing Strategies
Presentation & People skills
Product Knowledge
263102 ITIL Foundation
SQL)
SQL)
SQL)
Personal Assistant
511201 Accounting/Bookkeeping (ACCPAC, Pastel)
Financial Management
Suggested Learning
Programme
Internship
Learnerships
Short Courses
Short Courses
Short Courses
Skills Programmes
Short Courses
Short Courses
Learnerships
Short Courses
Short Courses
Learnerships
Skills Programmes
Short Courses
Learnerships
1st April
2009 - 31st
March 2012
20
4
1
2
1
7
6
21
17
3
1
8
18
1
9
Skills Programmes
Short Courses
Short Courses
Short Courses
Skills Programmes
Short Courses
Short Courses
Learnerships
Short Courses
Learnerships
Learnerships
Learnerships
Skills Programmes
Short Courses
Skills Programmes
Learnerships
Skills Programmes
Learnerships
28
1
25
9
1
40
1
19
27
1
1
18
1
1
55
3
24
55
Skills Programmes
4
Skills Programmes
Skills Programmes
Certificates
Certificates
Short Courses
Learnerships
1
8
20
Short Courses
60
Skills Programmes
Short Courses
Skills Programmes
Learnerships
Skills Programmes
20
9
13
5
93
Skills Programmes
1
Skills Programmes
Certificates
Short Courses
Short Courses
1
18
Learnerships
Learnerships
5
11
Certificates
Short Courses
40
Certificates
Learnerships
Short Courses
Short Courses
Short Courses
4
8
5
55
4
2
3
2
1
1
1
Page 21
NQF Level
Occupation Title
Personnel / Human Resource
Manager
OccuCritical skills
pation
Code
Human Resources
Productivity and Performance Management
Production / Operations Manager 133502 Communication (Interpersonal)
(Manufacturing)
Program or Project Administrators 511102 Project/Programme Management
Records Manager
Research and Development
Manager
Sales Manager
Sales Representative (Business
Services)
132602 Experience in ICT Sector
224204 Cataloguing
ICT Skills Update
Online marketing
591104 SAP (F1,HCM,PM/MM, STT)
131103 Presentation and business
Product Knowledge
(Educational Products and
Services)
Sales Representative / Salesman 225401 Product Knowledge
(Industrial Products)
Software Engineer
Systems Analyst
C++ Programmer (Perl, JavaScript)
Design; SOA
Hansen Application Skills
ICT Skills Update
SQL)
Software Application Specific Certification
Linux
Product Knowledge
Unix and Oracle
261102 Delphi Programming
Technical Writer
Infrastructure, data centre, large solutions
212405 Writing Skills, Technical
Telecommunications Computer
Systems Technician
Telecommunications Network
Engineer
Telecommunications Technical
Officer or Technologist
Page 22
Suggested Learning
Programme
Short Courses
Certificates
Short Courses
Certificates
Skills Programmes
1st April
2009 - 31st
March 2012
1
1
1
1
1
Certificates
Learnerships
Short Courses
Skills Programmes
Short Courses
Learnerships
Learnerships
7
8
4
4
1
33
1
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
1
2
2
1
1
6
Skills Programmes
Short Courses
Skills Programmes
Short Courses
1
5
2
17
Skills Programmes
Short Courses
Short Courses
12
15
122
Skills Programmes
Short Courses
63
4
Short Courses
1
Skills Programmes
8
Certificates
Short Courses
Skills Programmes
Learnerships
Short Courses
Short Courses
17
5
15
17
2
3
Short Courses
Short Courses
Skills Programmes
Short Courses
Learnerships
Certificates
Learnerships
Learnerships
159
8
4
1
6
1
Learnerships
Short Courses
Skills Programmes
313105 Telecommunications (Support, Convergence, Office Automation) Generic, Diplomas, Degrees,
Certificates
263301 Engineering (ICT)
Learnerships
Software Architecture
Certificates
263302 Cisco (CCIE, CCNA, CCNP, Voice)
Skills Programmes
20
6
10
35
Field
ICT Skills Update
Juniper
313204 Telecommunications (Support, Convergence, Office Automation)
10
40
25
1
Learnerships
Short Courses
Learnerships
Skills Programmes
8
15
20
12
20
NQF Level
Occupation Title
Training and Development
Professional
Level 6
OccuCritical skills
pation
Code
342404 Electronics (Sensitive Equipment, Fault Finding, Repair)
Web Developer
261202
Chemist
Computer Network and Systems
Engineer
233901
263204
234201
263101
313104
111201
149202
262101
261302
Organisation)
Economist
111101
233401
224301
Engineering Manager
133201
Environmental Research Scientist 234303
Finance Manager
132201
Hardware Technician
313101
Human Resource Advisor
223101
ICT Account Manager
225201
261101
Material Development
Training (Outcomes-Based Material Development)
Web Development
Not Defined
ICT Skills Update
Experience in Chromatography and Mass Spectroscopy
SQL)
Solution Atchitects and System Integrators
Suggested Learning
Programme
Short Courses
Short Courses
1st April
2009 - 31st
March 2012
60
3
Learnerships
Short Courses
Learnerships
10
1
5
Learnerships
Learnerships
Learnerships
Short Courses
Certificates
Certificates
Telecommunications (Support, Convergence, Office Automation) Learnerships
Computer Systems
Learnerships
Short Courses
Business Management
Certificates
Short Courses
Certificates
ICT Skills Update
Certificates
Oracle (12g, Metasolve Developer, PI/SQL, DBA, Siebel, ERP, Learnerships
Unix and Linux systems
Certificates
C# and C++ Developer, Programmer (Lotus Notes, Software,
Learnerships
Progress, HTML)
Certificates
ERP (Microsoft Ax)
Short Courses
ICT Skills Update
Certificates
Oracle (12g, Metasolve Developer, PI/SQL, DBA, Siebel, ERP, Skills Programmes
Certificates
Learnerships
Short Courses
Short Courses
Sun Java Certified; Sun Java Certified Software Ar
Short Courses
Technical Specification Training
Certificates
Business Management
Certificates
Econometrics and Economic Modelling
Certificates
Electronics
Certificates
Electronics (Sensitive Equipment, Fault Finding, Repair)
Short Courses
Engineering
Learnerships
Environmental Health Specialist
Certificates
Financial Management
Certificates
SQL)
Certificates
Human Resources
Certificates
Accounts Management
Certificates
Short Courses
Short Courses
Business Analysis (Performance, Process, Systems, Research) Generic, Diplomas, Degrees,
Certificates
Learnerships
Skills Programmes
Progress, HTML)
Certificates
Commercial, Business
Certificates
Consulting
Short Courses
4
1
4
2
4
7
40
33
18
1
17
4
7
14
9
15
6
2
7
5
4
1
3
2
15
10
4
1
25
12
20
3
1
5
1
1
42
80
11
7
7
1
5
80
Page 23
NQF Level
Occupation Title
Occupation
Code
Critical skills
Engineering (ICT)
Operating Systems, Database and Migration SAP
Solution development, design
Systems Development
ICT Project Manager
Industrial Engineer
Mechanical Engineer
313102 Consulting
ITIL v3 Expert
ITIL v3 Practitioner
SQL)
Product Knowledge
SQL)
Security Solutions Managers
Solution development, design
263201 Quality Assurance
Syspro software skills
SQL)
Security Specialist
IP Routing , Linux and Unix
263203
233501
233502
Metallurgical Engineer
Meteorologist
233105
234903
Operations Manager (Non
Manufacturing)
Organisation and Methods
Analyst
133504
224702 Engineering
132401
132602
132102
225401
Monitoring and Eval & Regulatory Impact Assessment
Resource Management (Pre-preparation)
Chemical Analysis / Instrumentation
Progress, HTML)
SQL)
Security Systems
Systems Analyst
Technical Support Services
Manager
Engineer
Page 24
Learnerships
Skills Programmes
Learnerships
Learnerships
Certificates
Learnerships
Learnerships
Learnerships
Learnerships
Short Courses
Certificates
Certificates
Learnerships
Learnerships
Learnerships
Certificates
Short Courses
Short Courses
Learnerships
Certificates
Internship
SQL)
Telecommunications (Support, Convergence, Office Automation) Generic, Diplomas, Degrees,
Certificates
Testing (Computer Systems)
Learnerships
Computer Control, Systems Engineering
Certificates
Industrial/Process Engineer/Waste Management
Certificates
Impact of Heavy Vehicles on Roads specifically
Certificates
Mechatronics
Certificates
Metallurgical Engineering
Internship
Atmospheric Scientist/Meteorologist
Certificates
Leadership
Short Courses
Resources Manager
Sales Representative / Salesman
(Industrial Products)
Software Engineer
Suggested Learning
Programme
262103 Cisco (CCIE, CCNA, CCNP, Voice)
SQL)
SQL)
Project Management and Change Management
342404 Electronics (Sensitive Equipment, Fault Finding, Repair)
Certificates
Certificates
Short Courses
Short Courses
Short Courses
Certificates
Certificates
Learnerships
Short Courses
Learnerships
Certificates
Short Courses
Short Courses
Short Courses
Certificates
Certificates
Learnerships
Skills Programmes
Short Courses
1st April
2009 - 31st
March 2012
10
7
38
4
2
15
1
12
8
2
50
10
4
5
2
7
8
9
8
8
2
9
11
2
3
1
21
10
3
3
2
2
7
10
1
2
7
74
15
1
2
8
25
5
1
8
100
6
8
NQF Level
Occupation Title
Textile or Fabrics Technical
Officer
Urban and Regional Planner
Web Developer
Level 7
Occupation
Code
311907 Texitile and nonwoven
Critical skills
232601 GIS
261202 Programming, Developer (ASP, Database, Ecommerce, GIS,
Architect
232101 Research
Civil Engineer
233201 Masters and research in the built environment
Transportation Engineering
313104 Automation Testing
Technical Test Analyst
Testing (Computer Systems)
Electronic Engineering
Technician
Specialist Managers
EMC Documentation
233401 Linux, Java certification
Systems Engineering
ICT and Retail Business knowledge
ICT Project Manager
263202 Writing Skills, Technical
ICT Trainer
223201 Supply Chain Management
Training
139908 Strategic and Operational
132301 Human Resources
Office Manager
Personnel / Human Resource
Manager
Software Engineer
Level 8
SAP (F1,HCM,PM/MM, STT)
313102 Design and Develop Outcomes
Online Assessment Development Tool Training
Online Content Development Tool Training
135102 Solution development, design
SQL)
Systems Analyst
Engineer
Biochemist
Progress, HTML)
ICT Business Intelligence and MIS
Software
Software and Technical Skills
233901 Aerodynamics
234503 Enzymology
Proteomics
Biologist (General)
234501 Molecular Biology
Biotechnologist
234504 Biotechnology
Molecular Biology
Chemist
234201 Chemical Analysis
Organic Chemistry
Protein Chemistry
Suggested Learning
Programme
Certificates
Certificates
Learnerships
Certificates
Certificates
Certificates
Certificates
Learnerships
Learnerships
Learnerships
Short Courses
Certificates
Short Courses
Learnerships
1st April
2009 - 31st
March 2012
14
1
4
1
1
1
1
34
27
2
67
24
8
13
Skills Programmes
Certificates
Learnerships
Skills Programmes
Certificates
Certificates
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
Certificates
Learnerships
13
7
Short Courses
Certificates
Short Courses
Learnerships
Skills Programmes
Certificates
Short Courses
6
1
5
6
13
14
2
3
2
1
4
14
27
1
4
48
1
6
Short Courses
Short Courses
Short Courses
Short Courses
Short Courses
5
10
9
1
4
Certificates
Certificates
Certificates
Certificates
Certificates
Certificates
Certificates
Certificates
Certificates
40
1
2
1
1
1
1
1
1
Page 25
NQF Level
Occupation Title
OccuCritical skills
pation
Code
Computer Network and Systems 263101 Research
Engineer
111201 Customer Operations/Strategic Business Planning
261302 Programmers/Developers with I-SLEX banking experience
Software Development
Organisation)
Electrical Engineer
111101 Strategic and Business Planning Execution
233301 Development and Systems Engineers
Leadership
Research
Electronics and
233402 Computer Engineering Technologists
Telecommunications Engineering
Technologist
233401 Systems Engineering
Food Technologist
234202 Food Technology
Manager
ICT Trainer
Mechanical Engineer
SQL)
SAP (F1,HCM,PM/MM, STT)
262102 Information Security
223201 SAP (F1,HCM,PM/MM, STT)
233502 Mechanical Engineering
Research
Microbiologist
234507 Microbiology
Research and Development
Manager
132501 Competency Area Manager
Infrastructure Systems and Operations Manager
Rural Infrastructure & Service Competence Manager
Undefined
Page 26
Software Engineer
131102 Business Acumen (Finance, Sales, Marketing)
261303 Software Development
Statistician
224103 GIS
Systems Analyst
261102 Signal Analyst
Grand Total
Suggested Learning
Programme
Certificates
Skills Programmes
Short Courses
Certificates
Skills Programmes
1st April
2009 - 31st
March 2012
28
63
350
8
24
Certificates
Certificates
Certificates
Certificates
12
Certificates
Certificates
Certificates
Certificates
Short Courses
Skills Programmes
7
Short Courses
Skills Programmes
Short Courses
Skills Programmes
Certificates
Certificates
Certificates
Certificates
Certificates
Certificates
Skills Programmes
Certificates
Certificates
Certificates
Short Courses
20
28
40
1
8
2
1
1
2
1
2
1
20
28
1
2
1
1
7
9
11
40
8
6,272
6 Learning Programmes
6.1 Introduction
This chapter has been included primarily to assist Employers and Skills Development
Facilitators obtain an understanding of the various learning programmes that The Isett Seta
involves itself with, but the chapter may also be of interest to other users of this career
guide.
Nevertheless, Isett can further assist learners and potential learners by making your
CVs available to potential employers in the Isett Sector. Firstly, you need to go through
the process described in the previous chapters so as to identify which occupation or
occupations you are interested in. Then follow one of the three methods described below:
This is the preferred method. Visit our website www.isett.org.za and use the CV
template, which will then allow you to submit your CV online.
This
is
the
next
preferred
method.
Email
your
CV
to
[email protected], with the 6-digit codes of the occupations you
have identified. Your CV will then be linked into our placement database.
Fax your CV, with the 6-digit codes of the occupations you have identified, to
011 805 6833, for the attention of the Learnership Department. Your CV will then be
scanned into our employment database.
Please note that ALL QUERIES concerning the placement database MUST BE directed to
Ernest
Nemugavhini,
Learnership
Data
Administrator,
011
207
2633
or
[email protected].
There are several types of learning programmes that are available to employers and
learners. This chapter provides an overview of these learning programmes. The learning
programmes presented below exclude the
offerings of the tertiary institutions under
the Department of Education, such as
universities and universities of technology.
The learning programmes considered below
are:
Learnerships
Internships
Skills Programmes
Short Courses
Some information on Recognition of Prior Learning (RPL) is also presented in this Chapter.
Isett funding data has been presented in the relevant sections below. Please note
that Isett’s funding options are undergoing regular review, and the data below relates
to the present situation as at October 2009. Where there is interest, the reader is
encouraged to contact Isett to determine the latest information.
6.2 Learnerships
6.2.1 What is a Learnership?
A Learnership is a work–based route to a qualification. It is a work-place education and
training programme comprising of both structured practical workplace (on-the-job)
Page 27
experience and structured theoretical training.
The duration of a Learnership is
approximately twelve months, and results in a full qualification.
Learnerships are important because:
Success is measured in terms of actual skills that the learner acquires. A Learner is taught
why and how things are done and must understand the theory that supports the practice.
Learnerships help people to improve basic literacy and numeracy. The learner is assessed
at various stages to see if he/she is progressing and is able to perform the tasks for which
they are being trained.
The NQF qualification is nationally recognised.
The benefits for the learner include:
A nationally recognised qualification.
Practical workplace experience for learners.
Recognition of past experience and knowledge obtained by the learner formally or
informally through the process of Recognition of Prior Learning (RPL).
Exposure to actual job environment.
Serves as an entry point for young people into industry/employment.
Provides a route to employment / self-employment.
The benefits for the employer include:
1. Workforce. Appropriately skilled employment pool to draw from, increased productivity
because of a skilled & competitive workforce.
2. Learnership Grant Payment. The Isett Seta estimates the cost of a Learnership to be
R 25,000. The Isett Seta will contribute an amount of R 12,500 per learner towards
the Learnership Grant for the duration of the Learnership. For unemployed (18.2)
Learners, the Isett Seta contributes about R 25,000 per Learner, including
allowance.
The grant payment is as follows:
30% on registration of a Learnership agreement.
20% after the first quarter, subject to submission of the first quarter (progress)
report and a site visit by Seta staff.
20% after the second quarter, subject to submission of the second progress report
and a site visit by Seta staff.
30% on completion of the Learnership and on submission of a final report.
3. Tax Incentive. Following the registration of the Learnership agreements with the
Isett Seta, the employer is eligible for a tax incentive from SARS. There are two tax
incentives, one at the beginning of the Learnership, and one on successful
completion of the Learnership.
At the beginning of the Learnership:
Learners already employed by the organisation - 18(1):
Once the employer has entered into a Learnership agreement with a learner and
has registered the agreement with the Isett Seta, the employer may deduct 70%
of the annual wages paid to that learner up to a maximum of R 25,000 tax rebate
during the relevant year of assessment.
Page 28
Unemployed Learners - 18(2):
Once the organisation has entered into a Learnership agreement with a learner
and has registered the agreement with the Isett Seta, the organisation may
deduct 100% of the Learnership allowance paid to an “unemployed” Learner
(18.2) up to maximum of R 30,000 tax rebate during the relevant year of
assessment.
Disabled Learners - 18(2):
Once the organisation has entered into a Learnership agreement with a disabled
learner and has registered a Learnership agreement, then the organisation
qualifies for a grant payment of up to a maximum of R 50,000 tax rebate during
the relevant year of assessment.
On completion of the Learnership:
The employer can claim up to 100% of the annual wage paid to an employee (18.1)
of up to a maximum of R 25,000, or 100% of the allowance paid to an “unemployed”
Learner (18.2) of up to a maximum of R 30,000, or 100% of the allowance paid to a
“Disabled” Learner of up to a maximum of R 50,000 tax rebate during the relevant
year of assessment.
For further details of the tax incentive please consult the SARS website:
www.sars.gov.za (Select first Legislation, then Acts, then Act No 30 of 2002.)
Claiming company tax rebate:
1. The claim is made on SARS forms IT 180. Visit www.sars.gov.za, click on “All
Forms”; scroll down to IT180.
2. You claim twice in the Tax Year in which the Learnership begins and in the Tax
Year in which the Learnership is completed.
3. The 9-digit L number is shown on your monthly EMP 201 form (PAYE/SDL/UIF
return).
4. The name of the Seta is the Isett Seta.
5. As noted above, you claim the annual equivalent of the learner’s remuneration in
the year in which the Learnership begins and the annual equivalent of the
learner’s remuneration in the year in which the Learnership is completed. NB. A
separate IT180 form must be submitted for each learner for the year of
commencement and the year of completion of the Learnership.
6. Note that this tax rebate is applicable to all Learnerships entered into from 1
October 2001.
7. If a learner leaves a learnership within the first two months of the learnership,
this learner can be replaced by another learner. If the organisation has already
claimed for the first learner, this organisation can still claim for the replacement
learner in the second term.
6.2.2 Who participates in a Learnership
A Learnership involves three main parties:
The learner
The training provider
The employer
Page 29
If unemployed, the learner enters into a Temporary Employment Contract with the
employer for an agreed period for the
duration of the Learnership. If employed,
the existing employment contract, and
normal company policies apply.
The
employer pays for the training of the
Learner. An accredited training provider is
appointed for the structured theoretical
learning.
A Learnership Agreement is
entered into between the Learner,
Employer and Training Provider for the
duration of the Learnership (referred to as a
Tri-partite agreement).
The agreement
outlines the rights and responsibilities of
each party. The agreement is lodged with
the Seta, which assures the quality of the
learnership program. Should there be any disputes as to whether one of the parties is
fulfilling their responsibilities; an appeal can be made to the Seta. If the learner is still a
minor, the parent or legal guardian signs the agreement on behalf of the Learner.
The Isett Seta formally registers all Learnership agreements so that a register of learner
credits can be maintained.
A Mentor/Coach monitors the learner’s progress at the workplace whilst a registered
assessor evaluates the progress.
Unemployed Learners receive a monthly allowance as laid down by the Basic Conditions of
Employment of the Department of Labour. Also refer to the Sectoral Determination No. 5,
Skills Development Act and associated regulations, on the Department of Labour website,
www.labour.gov.za. Employed Learners remain on the Terms and Conditions of their
Employment Contract.
There are two distinct components to a Learnership - theoretical and experiential.
Learnerships can be performed at several different levels on the National Qualifications
Framework (NQF), with Level 1 being Adult Basic Education and Level 8 equivalent to a
masters or doctorate degree.
Learners on Learnerships receive credits for every unit standard completed successfully.
Learnerships are appropriate for people across the board.
6.2.3 Registered Learnerships
The Isett Seta currently has 14 Learnerships registered with the Department of Labour, and
linked to certain South African Qualifications Authority (SAQA) qualifications. These are:
No
Learnership Title
1
2
Systems Development (Commerce Development)
Systems Development (Fourth Generation
Language Programming)
GUI-Based Applications for End-User Computing
Masters in Information Engineering
Systems Development (Multi-Media Development)
Systems Development
(Object Oriented Programming)
3
4
5
6
Page 30
NQF
Level
5
5
SAQA ID
48872
48872
DoL Registration
No.
12 Q12002525131 5
12 Q12002424131 5
3
7
5
5
61591
49530
48872
48872
12
12
12
12
Q12002040130
Q12001800180
Q12002228131
Q12002624131
3
7
5
5
No
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Learnership Title
Systems Development (Procedural Programming)
Solutions Development / Programming
Systems Development
Systems Support (Desktop)
Systems Support Engineer
Technical Support
Telecommunications Practitioner
Telecommunication Network Operations
Website Development
Diploma :Technology Management and Innovation
Certificate :Technology Management and
Innovation
Master of Philosophy: Management of Technology
and Innovation (MOTI)
Doctor of Philosophy :Management of Technology
and Innovation (MOTI)
National Certificate: Business Analysis
National Certificate: Business Analysis Support
Practice
NQF
Level
5
5
4
5
5
4
4
4
5
6
5
SAQA ID
59057
48872
59450
59449
DoL Registration
No.
12 Q12002124131 5
12 Q12001500120 5
12 Q00001737181 4
12 Q12001400120 5
12 Q12001100120 5
12 Q00001645175 4
12 Q12001200135 4
12 Q12002758132 4
12 Q12002325131 5
12 Q12002800240 6
12 Q12002900120 5
8
59469
12 Q12003000240 8
8
59489
12 Q12003100240 8
6
5
63909
63769
Pending
Pending
48872
48872
24294
48573
48573
24293
Many other Learnerships are also available from other Setas, and Isett has a Memorandum
of Understanding in place with most other Setas to facilitate skills development utilising
these other Learnerships. The full list of registered Learnerships across all Setas is
available from http://www.labour.gov.za/useful_docs, then look for “Registered
learnerships by SETAs”.
Note that any suitably qualified person within any Seta Sector can do any Learnership of
any other Seta. In order to do a Learnership that is administered by a Seta in some other
sector, the applicant must first work through the Seta to which their organisation belongs.
Hence, while the Learnerships stated in the table above are administered by Isett, these
Learnerships being very ICT oriented, a learner can still obtain, for example, a contact
centre, project management, retail and marketing qualification or any other learnership
registered by another Seta, through a Learnership that has been developed by another
Seta.
6.2.4 Who can apply for a Learnership
Only employers can apply for Learnerships to be implemented. Individuals cannot apply.
Individuals can only become involved through an employer.
The employer must be a registered Isett Seta stakeholder member, and have the capability
to provide the structured workplace experiential learning. The employer must also be able
to mentor and perform skills transfer, and the training provider must also be accredited by
a Seta or any other accrediting body. If already accredited, the training provider must
submit confirmation of accreditation. The training provider must also be prepared to go
through the programme approval process.
6.2.5 How to apply for a Learnership
The employer must:
Identify a need for a learner or potential learner who needs to be further developed
within the employer’s organisation or workplace, with the objective of the person
obtaining an NQF qualification.
Page 31
Submit a proposal for discretionary funding to the Isett Seta indicating intent to
implement a Learnership, preferably through the WSP or via submission of a Letter
of Intent from identified NGOs and SMEs.
If the objectives of the
intended Learnership support
Isett’s objectives, the Isett
Seta and the employer sign a
Service Level Agreement
(SLA).
The employer identifies an
accredited training provider
who
can
provide
the
theoretical component. The
employer, the learner and
the training provider sign a
“Tri-partite”
agreement.
This agreement is legally
binding, and in the case of
unemployed (18.2) learners,
a
fixed
term/temporary
employment contract is also
signed for the duration of the
Learnership.
The Learnership programme is then implemented, and the Isett Seta will monitor
the implementation and evaluate the impact of the program.
The Learner must:
Plan the career path he/she wishes to follow.
Identify the Seta where this job is accommodated.
Find out if there is a need for the particular job.
Enquire about the applicable criteria to enter the Learnership.
Read and find out as much as possible on Learnerships.
If unemployed, register with the Department of Labour/ Learner Support Services.
Submit enquiries to relevant Seta.
6.3 Internships
6.3.1 What is an Internship?
An Internship is a programme designed to give university graduates an opportunity to
extend their academic qualifications with structured workplace exposure and specialised
training. Participants are placed on a full-time basis for a period of eight to twelve months
in stakeholder companies and government organisations, the purpose of which is to provide
the learner with workplace experience that builds on the qualification.
Isett utilises the concept of Internships to fast track high level skills, to offer needed work
experience to unemployed graduates and to empower graduates with practical knowledge
commensurate with their qualification.
In summary, an Internship focuses on practical training, the employer determines the
duration and content of the Internship, so it can vary greatly, and the specific outcomes
Page 32
are not defined or regulated as in the case of Learnerships. Internships are ideal for
graduates or those with tertiary qualifications but lack experience.
The primary benefit for the graduate learner includes obtaining "real world" workplace
experience.
The benefits for the employer include:
1. Workforce.
Appropriately
skilled
employment pool to draw from, increased
productivity because of a skilled &
competitive workforce.
2. Internship Grant Payment. The Isett
Seta, in partnership with employers, will
contribute R 22,500 per learner for
unemployed learners and R 10,000 per
learner for employed learners, for the
duration of the internship, regardless of the total costs of the project.
The grant payment is as follows:
30% on registration of an Internship agreement.
20% after the first quarter, subject to submission of the first report and site visit by
Seta staff.
20% after the second quarter, subject to submission of the second progress report
site visit by Seta staff.
30% on completion of an Internship and on submission of a final report and fact
file.
Note that there is no business tax incentive for Internship programmes.
6.3.2 Who participates in an Internship
Either employed or unemployed persons can get involved in an Internship, but the Isett
Seta focuses on unemployed graduates. For employed persons, please review the section
on Skills Programmes, Section 6.4.
The Internship usually involves just the learner, who is a potential employee to a company,
and the potential employer. Taking note of the learner’s level of education, capabilities
and experience, the employer defines the workplace programme that must be completed
for the learner to obtain the required skills for the work to be performed within the
company. This workplace programme is reviewed with the learner, and both parties agree
to the final programme.
There may be instances where the learner has to undergo some additional specialised
training. In this case, the training provider could become a third party to the internship
agreement.
On completion of the Internship, the intern will receive a Certificate of Recognition.
6.3.3 Who can apply for an Internship
The employer applies for an Internship.
through employers.
Learners can only participate on Internships
6.3.4 How to apply for an Internship
The employer must:
Page 33
Identify critical skills required by potential employees who have just graduated with
a certificate, diploma or degree.
Submit a proposal for discretionary
funding to the Isett Seta indicating
intent to implement an Internship,
preferably through the WSP or via
submission of a Letter of Intent from
identified NGOs and SMEs.
If the objectives of the intended
Internship support Isett’s objectives, the
Isett Seta and the employer sign a
Service Level Agreement. As part of the
agreement, the employer must submit a
roll-out project plan.
The employer and the learner(s) sign the
Internship Agreement. This agreement is legally binding, and is a fixed term
contract for an eight to twelve month period.
The Internship programme is then implemented, and the Isett Seta will monitor the
implementation and evaluate the impact of the program.
6.4 Skills Programmes
6.4.1 What is a Skills Programme?
A Skills Programme is conducted against registered Unit Standards at an Accredited
Training Institution, and the training programme must include a workplace component.
The accumulation of credit-bearing Skills Programmes may lead to or contribute towards a
full qualification.
There is no tax benefit associated with Skills Programmes.
6.4.2 Who participates in a Skills Programme
A Skills Programme involves three main parties:
The learner
The training provider
The employer
The employer pays for the training of the Learner. An
accredited training provider is appointed for the
structured theoretical learning. A Skills Programme
Agreement is entered into between the Learner,
Employer and Training Provider for the duration of the
Skills Programme.
Skills Programmes can be performed at several different
levels on National Qualifications Framework (NQF) with
Level 1 being Adult Basic Education and Level 8
equivalent to a masters or doctorate degree.
Learners on Skills Programmes receive credits for every unit standard completed
successfully.
Page 34
Skills Programmes are appropriate for people who have a shortage of critical skills or for
the lack of having obtained a full qualification.
6.4.3 Who can apply for a Skills Programme
Only employers can apply for Skills Programmes to be implemented. Individuals cannot
apply. Individuals can only become involved through an employer.
The employer must be a registered Isett Seta stakeholder member, and have the capability
to provide the structured workplace experiential learning. The employer must also have a
willingness to mentor and perform skills transfer, and must be accredited by the Isett Seta
or any other accrediting body. If already accredited, the employer must submit
confirmation of accreditation. The employer must also be prepared to go through the
programme approval process.
6.4.4 How to apply for a Skills Programme
The employer must:
Identify a need for a learner or potential learner who
needs to be further developed within the employer’s
organisation or workplace.
Submit a proposal for discretionary funding to the Isett
Seta indicating intent to implement a skills programme,
preferably through the WSP or via submission of a Letter
of Intent from identified NGOs and SMEs.
If the objectives of the intended Skills Programme
support Isett’s objectives, the Isett Seta and the
employer sign a service level agreement.
The employer identifies a training provider who can
provide the theoretical component, and the employer,
the learner and the training provider. The employer also
signs a Service Level Agreement with Isett.
The Skills Programme is then implemented, and the Isett Seta will evaluate the
impact of the program.
The Learner must:
Identify the critical skills he/she needs in their work environment.
Identify the critical skills he/she needs if they wish to obtain an NQF qualification
and require additional skills.
Identify the Seta where these skills programmes are registered.
Enquire about the applicable criteria to enter the Skills Programme.
Read and find out as much as possible on Skills Programmes.
6.5 Short Courses
6.5.1 What is a Short Course?
Short Courses have no workplace training component and may or may not include training
that is NQF aligned.
Training providers must endeavour to align their short courses with the NQF.
Page 35
6.5.2 Who participates in a Short Course
This is very similar to Skills Programmes. See Section 6.4.2.
6.5.3 Who can apply for a Short Course
Similar to Skills Programmes. See Section 6.4.3.
6.5.4 How to apply for a Short Course
Similar to Skills Programmes. See Section 6.4.4.
6.6 Recognition of Prior Learning (RPL)
6.6.1 What is Recognition of Prior Learning (RPL)?
RPL allows for a person to obtain or strive to obtain a qualification, based on an
assessment of the person’s past training and work experience, whether obtained formally
or informally.
As an employed or unemployed person, if you feel that you already have extensive
experience in a particular occupation but are finding it difficult to progress your skills
development, you can follow the Recognition of Prior Learning (RPL) path. In this
instance, you would identify which qualification best suits your experience, then you would
be assessed by an accredited training provider, according to the requirements of the
qualification. This will identify where there are gaps in your experience, which you can
address through credit-bearing skills programmes in order to acquire the qualification.
6.6.2 Who participates in RPL
Any person who wishes to obtain a formal qualification, based on past experience, may
participate in the RPL process.
Because RPL is invariably referred to as an assessment, it is normally performed by the
following:
Institutions/Training
Providers/workplaces
Providers/employment centres.
in
conjunction
with
Training
These organisations will have differing strategies to implement RPL.
Registered assessors/moderators etc.
The types of assessment tools that may be used include:
Interviews.
Debate.
Presentation.
Performance testing.
Examination (oral/written).
Essay writing.
Examples of work done/Portfolio of Evidence (PoE)/Reports
In order to be assessed for RPL purposes, the applicant may need, for example:
Any certificates from previous courses attended.
Licenses related to the outcomes of a qualification.
Page 36
Professional registration with a professional body.
Products such as publications etc.
Samples of completed work.
Employment related documents such as:
Resumes/ Performance appraisals/Ref/Test.
Statutory declarations outlining work.
The resources required for RPL include:
RPL centers on collecting evidence. A lot of Person hours are required to complete this
exercise. It is time consuming to put together e.g. RPL evidence, Portfolios of Evidences
etc.
Infrastructure to support candidates.
Plans and roll outs.
Costs. The candidate or his employer will have to pay for the exercise
Points to remember:
RPL is not meant to be “an easy way of getting a qualification”.
The duration of the RPL process depends on the type of unit standard/qualification and
the credits it bears.
RPL can only take place against a SAQA registered qualification and unit standards.
RPL is time consuming.
RPL can be quite costly.
Very often only portions of qualifications can be obtained via RPL.
Candidates may still be required to complete certain sections of qualifications to be
awarded the entire qualification.
6.6.3 How to apply for RPL
The Learner must:
Identify the NQF qualification he/she wishes to obtain.
Identify the Seta where this qualification can be certified.
Enquire about RPL process whereby the unit standards and outcomes required to
achieve the qualification can be obtained.
Apply to the Training Provider and identify RPL facilitator.
RPL facilitator meets candidate to conduct pre-screening.
Pre-assessment stage (Portfolio of Evidence [POE], etc).
Assessment stage.
Judgment stage.
Moderation stage.
Feedback stage.
Credits awarded/not-awarded/appeal/post assessment support.
Page 37
For further assistance, please contact the Senior Manager: ETQA, 011-207-2600.
7 Definition of Scarce and Critical Skills
7.1 Definition
The following definitions of Scarce and Critical Skills apply:
SCARCE SKILLS refer to occupations in which there are a scarcity of qualified and
experienced people, currently or anticipated in the future, either (a) because such skilled
people are not available or (b) they are available but do not meet employment criteria.
CRITICAL SKILLS refer to specific key or generic “top up” skills within an occupation.
7.2 Organising Framework for Occupations (OFO)
The Organising Framework for Occupations (OFO) is a skill-based coded classification
system, which encompasses all occupations in the South African context. The structure of
the OFO is presented in Figure 1: below.
Figure 1: Structure of the OFO
With reference to Figure 1, note that occupations are categorised according to Major Group
(OFO Level 1, and a one digit code), Sub-Major Group (OFO Level 2, and a two digit code),
Minor Group (OFO Level 3, and a three digit code), and Unit Group (OFO Level 4, and a four
digit code). Occupations are at OFO Level 5 and have a six-digit code.
An example of this structure is shown in Figure 2 below.
Page 38
Figure 2: Example of the OFO Structure
Major Group
(OFO Level 1)
Sub-Major Gp
(OFO Level 2)
1 MANAGERS
12 Farm
Managers
11 Chief Executives,
General Managers
and Legislators
13 Specialist
Managers
14 Events, Hospitality,
Retail And Service
Managers
No other Minor Groups in this instance
Minor Group
(OFO Level
3)
Unit
Group
(OFO Level 4)
111 Chief Executives, General
Managers, Legislators and Senior
Government Officials
1111 Chief Executives
and Managing
Directors (Enterprises
/ Organisations)
1112 General
Managers
1113 Legislators and
1114 Senior
Elected Leaders Government and Local
Government Officials
No other Occupations in this instance
Occupation
(OFO Level 5)
111201 Corporate
General Manager
Job or Specialisation
As will be noted from Figure 1 and Figure 2, Occupations are further segmented into “Jobs”
or “Specialisations”. Hence, it is important to note that a ‘job/specialisation’ and
‘occupation’ are not the same. The following definitions are applied:
“Occupation” is seen as a set of jobs or specialisations whose main tasks are
characterised by a high degree of similarity.
“Job/Specialisation” is seen as a set of roles and tasks (as indicated in Figure 1)
designed to be performed by one individual for an employer (including selfemployment) in return for payment or profit.
The occupations identified in the OFO therefore represent a category that could
encompass a number of jobs or specialisations.
Occupations are classified according to two main criteria: skill level and skill
specialisation, where skill is used in the context of competency rather than a description
of tasks or functions.
The skill level of an occupation is related to competent performance of tasks associated
with an occupation. Skill level is therefore an attribute of an occupation, not of
individuals in the labour force and can operationally be measured by:
the level or amount of formal education and/or training (e.g. NQF level);
the amount of previous experience in a related occupation; and
the amount of on-the job training
usually required to perform the set of tasks required for that occupation competently. It is
therefore possible to make a comparison between the skill level of an occupation and the
normally required educational level on the NQF as well as entry, intermediate and
advanced levels referred to in the NSDS. This comparison is illustrated in Figure 3 below.
Figure 3 provides an estimated comparison of the skill level of the Major Groups in relation
to the NQF levels as well as entry, intermediate and advanced level skills. It must be noted
that the NQF levels especially are a rough estimation and could vary as they are an
Page 39
indication of qualification level and not necessarily the skill level associated with
competent performance.
Figure 3: Comparison between skill levels covered by Major Groups in OFO and NQF
and NSDS levels
NSDS
NQF
OFO
Major Occupational Groups in OFO
8
A
D
V
A
N
C
E
D
I
N
T
E
R
M
E
D
2. PROFESSIONALS
7
6
2
5
3
4.
COMMUNITY
AND
PERSONAL
SERVICE
WORKERS
5. CLERICAL
AND ADMINISTRATIVE
WORKERS
4
3
E
N
T
R
Y
1. MANAGERS
1
6. SALES
WORKERS
4
2
5
3.
TECHNICIANS
AND TRADES
WORKERS
7.
MACHINERY
OPERATORS
AND
DRIVERS
8.
LABOURERS
AND
ELEMENTARY
WORKERS
1
The skill specialisation of an occupation is a function of the field of knowledge required,
tools and equipment used, materials worked on, and goods or services provided in
relation to the tasks performed.
8 Contact Details
8.1 How to Contact the Isett Seta
HEAD OFFICE
Block 2, Level 3 West, Gallagher House, Gallagher Estate, 19 Richard’s Drive, Midrand.
PO Box 5585, Halfway House, 1685
Tel: (011) 207 2600
Fax: (011) 805 6833
Contact Centre: (011) 207 2600
Web: http://www.isett.org.za
GAUTENG
Senior Manager – Learning Programmes: Jabu Sibeko, Tel: (011) 207 2602
CAPE TOWN:
Tel: (021) 797 3532, Fax: (021) 797 4353
KZN:
Tel: (031) 307 7248, Fax: (031) 307 5842
EAST LONDON:
Tel: (043) 726 0763, Fax: (043) 726 0790
Page 40
8.2 Contact Details of all Setas
Seta
AgriSETA - Agricultural Sector
Education Training Authority
BANKSETA – Banking Sector
Education and Training Authority
CETA - Construction Education
and Training Authority
CHIETA Chemical Industries
SETA
CTFL Clothing, Textiles, Footwear
and Leather SETA
ESETA Energy SETA
ETDP Education Training and
Development Practices SETA
FASSET - Financial and
Accounting Services
FIETA Forest Industry SETA
FOODBEV Food and Beverage
Manufacturing Industry SETA
HWSETA Health and Welfare
SETA
INSETA Insurance SETA
ISETT Information Systems,
Electronics and
Telecommunications
Technologies
LGSETA Local Government SETA
MAPPP Media, Advertising,
Publishing, Printing and
Packaging SETA
MERSETA Manufacturing,
Engineering and Related Services
MQA SETA for Mining and
Minerals Sector
PSETA Public Service Sector
SETA
SAS SETA (Safety and Security
SETA)
SERVICES SETA
TETA Transport SETA
THETA Tourism and Hospitality
SETA
W&RSETA Wholesale and Retail
SETA
Telephone
Fax Number(s):
Email Address:
Number(s)
(012) 325 1655/ 24/ (012) 325 1677 [email protected]
43
(011) 805-9661
(011) 805-8348 [email protected]
http://www.bankseta.org.za/
(011) 265 5900
http://www.ceta.org.za
(011) 726 4026
(011) 265 5924/ [email protected]
5
(011) 726 7777 [email protected]
(031) 702 4482/3/4 (031) 702 4113
(011) 689 5300
[email protected]
Website Address:
http://www.agriseta.co.za/default.asp
http://www.chieta.org.za
http://www.ctflseta.org.za
http://www.eseta.org.za
(011) 628 5000
(011) 689 5343/ [email protected]
5342
(011) 482 6419 [email protected]
(011) 476-8570
http://www.fasset.org.za/
(011) 712 0600
(011) 253 7300
(011) 339 1166
(011) 253 7333
http://www.fieta.org.za
http://www.foodbev.co.za
(011) 607 6900
http://www.hwseta.org.za
(011) 544-2000
(011) 207 2600
http://www.inseta.org.za
http://www.isett.org.za
(011) 456-8579/
456 8562
(021) 910 3001/
(011) 234 2311
http://www.lgwseta.co.za
(011) 484-9310/16
http://www.merseta.org.za
(011) 630-3500
http://www.mqa.org.za
(012) 314 7490
086 618 8844
http://www.dpsa.gov.za
086 110 2477/
(011) 347 0200
(011) 715 1801/
0861 10 1148
(011) 781-1280
(011) 805 6630/ [email protected] http://www.sasseta.org.za
086 683 6515
(011) 715 1819 [email protected] http://www.serviceseta.org.za
(011) 803-6010
0860 270 027/
(012) 676 9000
[email protected]
[email protected]
http://www.etdpseta.org.za
(021) 910 3080/ [email protected] http://www.mappp-seta.co.za
(011) 234 2350
[email protected]
(011) 781-0200/ [email protected]
886 2502
http://www.teta.org.za
http://www.theta.org.za
http://www.wrseta.org.za
9 Descriptions of OFO Codes Relevant to this Document
OFO
Code
Descriptor
1 MANAGERS plan, organise, direct, control, coordinate and review the operations of government, commercial, agricultural, industrial and non-profit enterprises
and other organisations and departments.
11 CHIEF EXECUTIVES, GENERAL MANAGERS AND LEGISLATORS plan, organise, direct, control and coordinate the operations of an organisation and its
major departments and programs, and represent constituencies in parliament and local government
111 CHIEF EXECUTIVES, GENERAL MANAGERS LEGISLATORS AND SENIOR GOVERNMENT OFFICIALS plan, organise, direct, control and coordinate the
operations of an organisation and its major departments and programs, and represent constituencies in parliament and local government.
1111 CHIEF EXECUTIVES AND MANAGING DIRECTORS (Enterprises / Organisations) determine, formulate and review the general policy programs and the
overall direction of organisations within the framework established by boards of directors and similar governing bodies.
111101 Determines, formulates and reviews the general policy program and the overall direction of an organisation, within the framework established by a board of
directors or a similar governing body.
1112 GENERAL MANAGERS plan, organise, direct, control and review the day-to-day operations and major functions of commercial and industrial organisations
through departmental managers and subordinate executives.
111201 Plans, organises, directs, controls and reviews the day-to-day operations and major functions of a commercial, industrial or other organisation (excluding
Government or Local Government) through departmental managers and subordinate executives.
13 SPECIALIST MANAGERS plan, organise, direct, control and coordinate special functions within organisations such as advertising and sales, financial,
personnel, production and distribution, education, health and welfare, or ICT.
131 ADVERTISING, MARKETING AND SALES MANAGERS plan, organise, direct, control and coordinate advertising, public relations, sales and marketing
activities within organisations.
1311 ADVERTISING, MARKETING AND SALES MANAGERS plan, organise, direct, control and coordinate advertising, public relations, sales and marketing
activities within organisations.
131102 Plans, organises, directs, controls and coordinates the sales and marketing activities of an organisation.
Page 41
OFO
Descriptor
Code
131103 Plans, organises, directs, controls and coordinates the sales activities of an organisation.
132 BUSINESS ADMINISTRATION MANAGERS plan, organise, direct, control and coordinate the corporate, financial, personnel, policy and planning activities
and guidelines within an organisation.
1321 CORPORATE (ADMINISTRATION & BUSINESS) SERVICES MANAGERS plan, organise, direct, control and coordinate the overall administration of
organisations.
132102 Plans, organises, directs, controls and coordinates complex operational resources such as materials, energy and technical services that will affect the
organisation.
1322 FINANCE MANAGERS plan, organise, direct, control and coordinate the financial and accounting activities within organisations.
132201 Plans, organises, directs, controls and coordinates the financial and accounting activities within an organisation.
1323 HUMAN RESOURCE MANAGERS plan, organise, direct, control and coordinate the human resource and workplace relations activities within organisations.
132301 Plans, organises, directs, controls and coordinates human resource and workplace relations activities within an organisation.
132302 Plans, directs, organises, controls and coordinates training policy, provides advice, training and administrative support to trainers. and learners
1324 POLICY AND PLANNING MANAGERS plan, develop, organise, direct, control and coordinate policy, advice and strategic planning within organisations.
132401 Plans, develops, organises, directs, controls and coordinates policy advice and strategic planning within organisations.
1325 RESEARCH AND DEVELOPMENT MANAGERS plan, organise, direct, control and coordinate research and development activities within organisations.
132501 Plans, organises, directs, controls and coordinate research and development activities within organisations.
1326 CONTRACT, PROGRAMME AND PROJECT MANAGERS plan, organise, direct, control and coordinate special projects, programmes and support services
within an organisation.
132602 Plans, organises, directs, controls and coordinates special programmes or projects.
133 CONSTRUCTION, DISTRIBUTION AND PRODUCTION / OPERATIONS MANAGERS plan, organise, direct, control and coordinate building and
construction, engineering, importing, exporting and wholesaling, manufacturing, production, supply and distribution activities within organisations.
1332 ENGINEERING plan, organise, direct, control and coordinate the engineering and technical operations of organisations. This Unit Group excludes ICT
Engineering Project Managers.
133201 Plans, organises, directs, controls and coordinates the design and construction of engineering and process plants and the sinking of mining shafts.
133202 Plans, organises, directs, controls and coordinates the engineering maintenance functions of an organisation.
1335 PRODUCTION / OPERATIONS MANAGERS plan, organise, direct, control and coordinate the production activities of forestry, manufacturing and mining
organisations including physical and human resources.
133502 Plans, organises, directs, controls and coordinates the manufacturing activities of an organisation including physical and human resources.
133504 Plans, organises, directs, controls and coordinates the operations activities of a non-manufacturing organisation including physical and human resources.
1336 SUPPLY AND DISTRIBUTION MANAGERS plan, organise, direct, control and coordinate the supply, storage and distribution of goods produced by
organisations.
133601 Plans, administers and reviews the supply, storage and distribution of equipment, materials and goods used and produced by an organisation, enterprise or
business.
134 EDUCATION, HEALTH AND WELFARE SERVICES MANAGERS plan, organise, direct, control and coordinate the provision of child care, health, welfare and
education services.
1343 PRINCIPALS plan, organise, direct, control and coordinate the educational and administrative aspects of primary and secondary schools or an FET College.
134302 Plans, organises, directs, controls and coordinates the educational, training and administrative aspects of an FET College
135 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) MANAGERS plan, organise, direct, control and coordinate the acquisition, development,
maintenance and use of computer and telecommunication systems within organisations.
1351 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) MANAGERS plan, organise, direct, control and coordinate the acquisition, development,
maintenance and use of computer and telecommunication systems within organisations.
135102 Plans, organises, directs, controls and coordinates quality accredited ICT projects. Accountable for day-to-day operations of resourcing, scheduling,
prioritisation and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budget.
139 MISCELLANEOUS SPECIALIST MANAGERS perform management tasks not elsewhere classified.
1399 OTHER SPECIALIST MANAGERS perform specialist management tasks not elsewhere classified.
139906 Plans, organises, directs, controls and coordinates the deployment of quality systems and certification processes within an organisation.
139908 Organises and controls the functions and resources of offices such as administrative systems and office personnel.
14 EVENTS, HOSPITALITY, RETAIL AND SERVICE MANAGERS organise, control, initiate and plan the operations of establishments and event management
services to provide accommodation, hospitality, retail and other services.
149 This Minor Group covers EVENT, RETAIL, HOSPITALITY AND SERVICE MANAGERS not elsewhere classified.
1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer
services, and maintain sound customer relations.
149201 Manages the performance of call centre workers, processes and technology against financial and non financial operational targets.
149202 Plans, administers and reviews customer services and after-sales services and maintains sound customer relations.
1499 This Unit Group covers MISCELLANEOUS RETAIL, HOSPITALITY AND SERVICE MANAGERS not elsewhere classified.
149903 Organises, controls and coordinates the strategic and operational management of facilities in a public or private organisation.
2 PROFESSIONALS perform analytical, conceptual and creative tasks through the application of theoretical knowledge and experience in the fields of the arts,
media, business, design, engineering, physical and life sciences, transport, education, health, information and communication technology, the law, social
science and social welfare.
21 ARTS AND MEDIA PROFESSIONALS communicate ideas, impressions and factual information through printed, electronic, visual and performance media
and produce, direct and present film, television, stage and radio productions.
212 MEDIA PROFESSIONALS direct and produce film, television, radio and stage productions, present programs on radio and television, write and edit literary
works and scripts, and research, write and edit news reports, articles and material for advertising.
2124 JOURNALISTS, OTHER WRITERS AND EDITORS research and compile news stories, write and edit news reports, commentaries and feature stories for
presentation in print and electronic media, and compose written material to advertise products and services.
212405 Researches and writes technical information-based material and documentation for articles, manuals, text books, handbooks, or multimedia products, usually
for education or corporate purposes.
22 BUSINESS, HUMAN RESOURCE, MARKETING AND COMMUNICATION MANAGEMENT PROFESSIONALS perform analytical, conceptual and practical
tasks to provide services in financial accounting and transaction matters, human resource development, public relations and marketing, and conduct studies of
the economy, organisational structures, methods and systems.
221 ACCOUNTANTS, AUDITORS AND COMPANY SECRETARIES plan and provide accounting, financial auditing and treasury valuation services and systems
to individuals and organisations, and plan and review legislative compliance activities.
2211 ACCOUNTANTS plan and provide accounting systems and services relating to taxation and the financial dealings of organisations and individuals, and advise
on associated record-keeping and compliance requirements.
221101 Plans and provides systems and services relating to the financial dealings of organisations and individuals, and advises on associated record-keeping and
compliance requirements.
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OFO
Descriptor
Code
221102 Plans, reviews and administers accounting systems and procedures, analyses the financial information needs of organisations, provides advice on financial
planning and risk management, and provides management with reports to assist in decision-making. May provide insight into cost performance and support
the implementation of benchmarking and improvement initiatives.
2212 AUDITORS, COMPANY SECRETARIES AND CORPORATE TREASURERS conduct audits of accounting systems, procedures and financial statements,
manage corporate funding and financial risk, and administer and review corporate compliance activities.
221204 Examines, verifies, evaluates and reports on financial, operational and managerial processes, systems and outcomes to ensure financial and operational
integrity and compliance, and assists in business process reviews, risk assessments, developing deliverables and reporting progress against outcomes.
222 FINANCIAL BROKERS AND DEALERS, AND INVESTMENT Advisors conduct financial market transactions on behalf of clients, sell loans and insurance, buy
and sell commodities, offer financial investment advice and plans, develop and manage financial plans for individuals and organisations.
2223 FINANCIAL INVESTMENT ADVISORS AND MANAGERS develop financial plans for individuals and organisations, and invest and manage funds on their
behalf.
222301 Develops and implements financial plans for individuals and organisations, and advises on investment strategies and their taxation implications, securities,
insurance, pension plans and real estate.
222302 Invests and manages sums of money and assets on behalf of others over an agreed period of time, in order to generate income and profit.
223 HUMAN RESOURCE AND TRAINING PROFESSIONALS plan, develop, implement and evaluate staff recruitment, retention, training and development
programs, assist in resolving disputes by advising on workplace relations policies and problems, and represent industrial, commercial, union, employer and
other parties in negotiations.
2231 HUMAN RESOURCE PROFESSIONALS plan, develop, implement and evaluate staff recruitment, assist in resolving disputes by advising on workplace
matters, and represent industrial, commercial, union, employer and other parties in negotiations on issues such as enterprise bargaining, rates of pay and
conditions of employment.
223101 Provides staffing and personnel administration services in support of an organisation's human resources policies and programs.
2232 ICT TRAINERS analyse and evaluate information-based system training needs and objectives, and develop, schedule and conduct ICT-based system training
programs and courses.
223201 Analyses and evaluates information based system training needs and objectives, and develops, schedules and conducts ICT based system training programs
and courses.
2233 TRAINING AND DEVELOPMENT PROFESSIONALS plan, develop, implement and evaluate training and development programs to ensure management and
staff acquire the skills and develop the competencies required by organisations to meet organisational objectives.
223301 Plans, develops, implements and evaluates training and development programs to ensure management and staff acquire the skills and develop the
competencies required by an organisation to meet organisational objectives.
224 INFORMATION AND ORGANISATION PROFESSIONALS support organisations, government, individuals and the community by analysing, organising and
managing information and data, and by providing advice on policy, business and organisational methods, and the value of property and other items.
2241 ACTUARIES, MATHEMATICIANS AND STATISTICIANS develop and apply actuarial, mathematical, statistical and quantitative principles and techniques to
solve problems in a range of fields such as business and finance, scientific and social research, and engineering.
224101 Analyses mathematical, statistical, demographic, financial or economic data to predict and assess the long-term risk involved in financial decisions and
planning.
224102 Develops and applies mathematical principles and techniques to solve problems in all areas of the sciences, engineering, technology, social sciences,
business, industry or commerce.
224103 Designs and applies statistical principles and techniques for collecting, organising and interpreting quantifiable data, and uses statistical methodologies to
produce statistical reports and analyses for government, commercial and other purposes.
2242 ARCHIVISTS, CURATORS AND RECORDS MANAGERS develop, maintain, implement and deliver systems for keeping, updating, accessing and preserving
records, files, information, historical documents and artefacts.
224204 Designs, implements and administers record systems and related information services, to support efficient access, movement, updating, storage, retention
and disposal of files and other organisational records.
2243 ECONOMISTS perform economic research and analysis; develop and apply theories about production and distribution of goods and services, and people's
spending and financial behaviour; and provide advice to governments and organisations on subjects relating to economic policies.
224301 Performs economic research and analysis; develops and applies theories about production and distribution of goods and services, and people's spending and
financial behaviour; and provides advice to governments and organisations on subjects relating to economic policies.
2247 MANAGEMENT AND ORGANISATION ANALYSTS assist organisations to achieve greater efficiency and solve organisational problems, and study
organisational structures, methods, systems and procedures.
224701 Assists organisations to achieve greater efficiency and solve organisational problems.
224702 Assists organisations to achieve greater efficiency and solve organisational problems.
225 SALES, MARKETING AND COMMUNICATION MANAGEMENT PROFESSIONALS plan, develop, coordinate and implement programs of information
dissemination to promote organisations, goods and services, and represent companies in selling a range of technical, industrial, medical, pharmaceutical and
ICT goods and services.
2251 ADVERTISING AND MARKETING PROFESSIONALS develop and coordinate advertising strategies and campaigns, determine the market for new goods
and services, and identify and develop market opportunities for new and existing goods and services.
225103 Identifies market opportunities and advises on the development, coordination and implementation of plans for pricing and promoting an organisation's goods
and services.
225104 Analyses market needs of a contact centre and plans responding campaigns. Works in a contact centre.
2252 ICT SALES PROFESSIONALS manage client accounts and represent companies in selling a range of computer hardware, software and ICT goods and
services to industrial, business, professional and other organisations.
225201 Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds
new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.
225202 Identifies and generates new ICT business opportunities to further improve market share and awareness by gaining an understanding of customers' ICT
needs and promoting goods and services to these customers. Works closely with colleagues to close sales opportunities and facilitate implementation. May
manage some key customer accounts.
225203 Develops and converts sales opportunities into sales of computer hardware, software and ICT services.
2253 PUBLIC RELATIONS / COMMUNICATION MANAGEMENT PROFESSIONALS plan, develop, implement and evaluate information and communication
strategies which create an understanding and a favourable view of organisations, their goods and services, and their role in the community.
225302 Develops strategic marketing and communication strategies and advises executives on the implications of their policies, programs and practices.
2254 TECHNICAL SALES REPRESENTATIVES represent companies in selling a range of industrial, medical and pharmaceutical goods and services to industrial,
business, professional and other establishments. ICT Sales Professionals are excluded from this Unit Group. ICT Sales Professionals are included in Unit
Group 2252 ICT Sales Professionals.
225401 Represents companies in selling a range of specialised chemicals, machines, manufacturing materials and other industrial supplies (excluding medical,
pharmaceutical and ICT) for which a high level of technical knowledge is required.
225403 Represents companies in selling educational products and services.
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23 DESIGN, ENGINEERING, SCIENCE AND TRANSPORT PROFESSIONALS fly and ensure the safe operation of aircraft; control and manage the operation of
ships, boats and marine equipment; design buildings, and landscapes and products for manufacture and visual communication; design, plan and organise the
construction, testing and maintenance of structures, machines, production systems and plants; and perform analytical, conceptual and practical tasks in
relation to the chemical and physical properties of the universe, living organisms, and the environment.
232 ARCHITECTS, DESIGNERS, PLANNERS AND SURVEYORS design building exteriors and interiors, and landscapes; conduct survey work to precisely
position geographical features; design, prepare and revise maps; design products for manufacture; design information for visual communication, publication
and display; and develop and implement plans and policies for controlling the use of land.
2321 ARCHITECTS AND LANDSCAPE ARCHITECTS design commercial, industrial, institutional, residential and recreational buildings and landscapes.
232101 Designs buildings and advises on the procurement of buildings, provides concepts, plans, specifications and detailed drawings, and negotiates with builders.
2323 FASHION, INDUSTRIAL AND JEWELLERY DESIGNERS plan, design, develop and document products for manufacture and prepare them for mass, batch
and one-off production.
232302 Plans, designs, develops and documents industrial, commercial or consumer products for manufacture with particular emphasis on ergonomic (human)
factors, marketing considerations and manufacturability, and prepares them for mass or batch production.
2324 GRAPHIC AND WEB DESIGNERS, AND ILLUSTRATORS design information for visual and audio communication, publication and display using print, film,
electronic, digital and other forms of visual and audio media.
232401 Plans, designs, develops and prepares information for publication and reproduction using text, symbols, pictures, colours and layout to achieve commercial
and communicating needs with particular emphasis on tailoring the message for the intended audience.
232403 Plans, designs and develops the production of digitally delivered information, promotional content, instructional material and entertainment through online and
recorded digital media using static and animated information, text, pictures, video and sound to produce information and entertainment tailored to an intended
audience and purpose.
232404 Designs online forms to seamlessly integrate with workflow processes in organisations.
2326 URBAN AND REGIONAL PLANNERS develop and implement plans and policies for the controlled use of urban and rural land, and advise on economic,
environmental and social factors affecting land use.
232601 Develops and implements plans and policies for the controlled use of urban and rural land, and advises on economic, environmental and social needs of land
areas.
233 ENGINEERS AND ENGINEERING TECHNOLOGISTS design, plan and organise the testing, construction, installation and maintenance of structures,
machines and their components, and production systems and plants; and plan production schedules and work procedures to ensure engineering projects are
undertaken efficiently and in a cost effective manner.
2331 CHEMICAL, MATERIALS AND METALLURGICAL ENGINEERS AND TECHNOLOGISTS design and prepare specifications for chemical process systems
and the construction and operation of commercial-scale chemical plants, supervise industrial processing and fabrication of products undergoing physical and
chemical change, test and develop new materials, analyse and modify new and existing chemical and materials engineering technologies and improve certain
qualities of existing materials.
233101 Designs and prepares specifications for chemical process systems and the construction and operation of commercial-scale chemical plants, and supervises
industrial processing, fabrication and manufacturing of products undergoing physical and chemical changes and related technologies.
233104 Alternative titles and specialisations:
233105 Plans, designs, organises and oversees the quality, process capability, production and commercial application of metals in products and related technologies.
233106 Analyses and modifies new and existing metallurgical engineering technologies and applies them in the testing and implementation of metallurgical
engineering projects.
2332 CIVIL ENGINEERS AND TECHNOLOGISTS AND QUANTITY SURVEYORS design, plan, organise and oversee the construction of civil engineering projects
such as all types of structures, water and gas supply, and transportation systems, assess the impact of large-scale projects on the environment, analyse and
modify new and existing civil engineering technologies, and estimate and monitor the construction costs of projects .
233201 Plans, designs, organises and oversees the construction and operation of civil engineering projects such as structural, transportation or hydraulic engineering
systems.
233202 Analyses and modifies new and existing engineering technologies and applies them in the testing and implementation of civil, mechanical, electrical or
electronic engineering projects.
2333 ELECTRICAL ENGINEERS AND TECHNOLOGISTS design, develop and supervise the manufacture, installation, operation and maintenance of equipment,
machines and systems for the generation, distribution, utilisation and control of electric power and analyse and modify new and existing electrical engineering
technologies.
233301 Designs, develops and supervises the manufacture, installation, operation and maintenance of equipment, machines and systems for the generation,
distribution, utilisation and control of electric power.
233302 Analyses and modifies new and existing electrical engineering technologies and applies them in the testing and implementation of electrical engineering
projects.
2334 ELECTRONICS AND TELECOMMUNICATIONS ENGINEERS AND TECHNOLOGISTS design, develop, adapt, install, test and maintain electronic
components, circuits and systems used for computer systems, communication systems and other industrial applications and analyse and modify new and
existing electronic engineering technologies.
233401 Designs, develops, adapts, installs, tests and maintains electronic components, circuits and systems used for computer systems, communication systems and
other industrial applications.
233402 Analyses and modifies new and existing engineering technologies and applies them in the testing and implementation of electrical or electronic engineering
projects.
2335 INDUSTRIAL AND MECHANICAL ENGINEERS AND TECHNOLOGISTS design, organise and oversee the construction, operation and maintenance of
mechanical and process plant and installations, establish programs for the coordination of manufacturing activities, analyse and modify new and existing
industrial, mechanical and production engineering technologies and ensure usage of resources is cost effective.
233501 Investigates and reviews the utilisation of personnel, facilities, equipment and materials, current operational processes and established practices, to
recommend improvement in the efficiency of operations in a variety of commercial, industrial and production environments.
233502 Plans, designs, organises and oversees the assembly, erection, operation and maintenance of mechanical and process plant and installations.
233504 Analyses and modifies new and existing industrial engineering technologies and applies them in the testing and implementation of industrial engineering
projects.
233505 Analyses and modifies new and existing mechanical engineering technologies and applies them in the testing and implementation of mechanical engineering
projects.
2336 MINING ENGINEERS AND TECHNOLOGISTS plan and direct the engineering aspects of locating and extracting minerals, petroleum and natural gas from
the earth and analyse and modify new and existing mining engineering technologies,.
233601 Plans and directs the engineering aspects of locating and extracting minerals from the earth.
2339 This Unit Group covers Engineering Professionals not elsewhere classified.
233901 Performs and supervises engineering work concerned with the design, development, manufacture, maintenance and modification of aircraft for flight.
233904 Designs, constructs and repairs ships, boats, other marine vessels and offshore structures, both civil and military.
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234 NATURAL AND PHYSICAL SCIENCE PROFESSIONALS perform analytical, conceptual and practical tasks in relation to the chemical and physical properties
of the universe, life forms including the physiology and biochemistry of humans, animals and plants, environmental factors and agricultural production, disease
prevention, and the extraction and processing of mineral ores.
2342 CHEMISTS AND FOOD AND WINE SCIENTISTS study the chemical and physical properties of substances, develop and monitor chemical processes and
production, develop new and improve existing food products, and plan and coordinate the production of wine and spirits.
234201 Studies the chemical and physical properties of substances, and develops and monitors chemical processes and production.
234202 Develops new and improves existing food products, and sets standards for producing, packaging and marketing food.
2343 ENVIRONMENTAL SCIENTISTS study, develop, implement and advise on policies and plans for managing and protecting the environment, flora, fauna and
other natural resources.
234303 Studies and develops policies and plans for the control of factors which may produce pollution, imbalance or degradation of the environment.
2344 GEOLOGISTS, GEOPHYSICISTS AND EARTH SCIENCE TECHNOLOGISTS study the composition, structure and other physical attributes of the earth and
atmosphere, locate and advise on the extraction of minerals, petroleum and ground water, and detect, monitor and forecast seismic, magnetic, electrical,
thermal and oceanographic activity.
234402 Studies the composition, structure and other physical attributes of the earth, locates minerals, petroleum or ground water, and detects, monitors and forecasts
seismic, magnetic, electrical, thermal and oceanographic activity.
2345 LIFE SCIENTISTS examine the anatomy, physiology and biochemistry of humans, animals, plants and other living organisms to better understand how living
organisms function and interact with each other and the environment in which they live.
234501 Studies the origin, anatomy, physiology, reproduction and behaviour of living organisms and the ways in which they interact with the environment in which they
live.
234503 Studies the biochemistry of living organisms and the molecular structure and function of related components.
234504 Studies the anatomy, physiology and characteristics of living organisms and isolated biological molecules, and develops new materials for applying to a range
of purposes.
234507 Studies microscopic forms of life such as bacteria, viruses and protozoa.
2349 This Unit Group covers Natural and Physical Science Professionals not elsewhere classified. It includes Conservators, Metallurgists, Meteorologists and
Physicists.
234903 Studies the physics and dynamics of the atmosphere to increase understanding of weather and climate, and to forecast changes in the weather and long term
climatic trends.
24 EDUCATION PROFESSIONALS educate students in early childhood (pre-primary), primary, secondary, tertiary, private and special education institutions by
teaching one or more of a range of subjects; research and develop curricula and teaching materials; and promote students' social, emotional, intellectual and
physical development.
249 This Minor Group covers Education Professionals not elsewhere classified.
2491 EDUCATION AND TRAINING ADVISORS AND REVIEWERS conduct educational and training research, develop course curricula and associated teaching
materials for use by educational institutions, and review and examine the work of teachers and the results from curriculum programs.
249101 Conducts educational and training research and develops course curricula and associated teaching materials for use by educational and training institutions.
249102 Reviews and examines the work of teachers, trainers and coaches in learning sites, and observes the results of the application of curriculum programs.
26 ICT PROFESSIONALS perform analytical, conceptual and practical tasks which support the efficient and secure provision of information and communication
technology (ICT) services to government, commercial and industrial organisations, and individuals.
261 BUSINESS AND SYSTEMS ANALYSTS AND PROGRAMMERS work with users to formulate system requirements, develop system plans and
documentation, review and evaluate existing systems and design and modify systems to meet users' business needs, create audio-visual applications, and
develop, test and maintain code for computer applications and web sites.
2611 ICT BUSINESS AND SYSTEMS ANALYSTS work with users to formulate system requirements, develop system plans and documentation, review and
evaluate existing systems, and design and modify systems to meet users' business needs.
261101 Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.
261102 Evaluates processes and methods used in existing ICT systems, proposes modifications, additional system components or new systems to meet user needs
as expressed in specifications and other documentation.
2612 MULTIMEDIA SPECIALISTS AND WEB DEVELOPERS create computer animation, audio, video and graphic image files for multimedia presentations,
games, motion pictures, CD-ROMs, information kiosks and the web, and plan, produce and maintain web sites and web applications using web programming,
scripting, authoring, content management and file transfer software.
261201 Creates and manipulates computer animation, audio, video and graphic image files into multimedia programs to produce data and content for CD-ROMS,
information kiosks, multimedia presentations, web sites, mobile telephone resources, electronic gaming environments, e-commerce and e-security solutions,
and entertainment and education products.
261202 Plans, produces and maintains web sites using web programming languages, software applications, technologies and databases together with specifications
of user needs, often in conjunction with other ICT Professionals such as Business Analysts, Web Designers and network and usability specialists.
2613 SOFTWARE AND APPLICATIONS PROGRAMMERS design, develop, test, maintain and document program code in accordance with user requirements, and
system and technical specifications.
261301 Analyses user needs, produces requirements documentation and system plans, and encodes, tests, debugs, maintains and documents programs and
applications.
261302 Interprets specifications, technical designs and flow charts, builds, maintains and modifies the code for software applications, constructs technical
specifications from a business functional model, and tests and writes technical documentation.
261303 Designs, develops, modifies documents and tests, implements, installs and supports software applications and systems.
262 DATABASE AND SYSTEMS ADMINISTRATORS, AND ICT SECURITY SPECIALISTS plan, develop, maintain, manage and administer organisations'
database management systems, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup,
reliability and performance.
2621 DATABASE AND SYSTEMS ADMINISTRATORS, AND ICT SECURITY SPECIALISTS plan, develop, maintain, manage and administer organisations'
database management systems, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup,
reliability and performance.
262101 Plans, develops, configures, maintains and supports an organisation's database management system in accordance with user requirements ensuring optimal
database integrity, security, backup, reliability and performance.
262102 Establishes, manages and administers an organisation's ICT security policy and procedures to ensure preventive and recovery strategies are in place, and
minimise the risk of internal and external security threats.
262103 Plans, develops, installs, troubleshoots, maintains and supports an operating system and associated server hardware, software and databases ensuring
optimum system integrity, security, backup and performance.
263 ICT NETWORK AND SUPPORT PROFESSIONALS research, analyse, plan, design, install, monitor and maintain ICT systems to support the business needs
of organisations and individuals.
2631 COMPUTER NETWORK PROFESSIONALS research, analyse and recommend strategies for network architecture and development, implement, manage,
maintain and configure network hardware and software, and monitor and optimise performance, troubleshoot and provide user support.
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263101 Plans, develops, deploys, tests and optimises network and system services taking responsibility for configuration management and overall operational
readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault finding
services for network problems.
263102 Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation,
ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. May also perform tasks such as help
desk support and user training.
263103 Researches and analyses network architecture, recommends policies and strategies for designing, planning and coordinating an organisation's network such
as the total system environment and architecture. May also perform operational tasks such as monitoring system performance, software and hardware
upgrades, backups, support and network maintenance.
2632 ICT SUPPORT AND TEST ENGINEERS develop procedures and strategies to support, create, maintain and manage technical quality assurance processes
and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality
and integrity of systems.
263201 Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of
computer systems and environments, and audits systems to ensure compliance with and adherence to accredited internal and external industry quality
standards and regulations. May supervise the work of quality assurance teams.
263202 Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical
expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
263203 Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications
to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.
263204 Descriptor not defined
2633 TELECOMMUNICATIONS ENGINEERING PROFESSIONALS design, construct, install, service and support telecommunications equipment, systems and
facilities.
263301 Designs and develops telecommunications systems, devices and products.
263302 Plans, designs, and monitors complex telecommunications networks and associated broadcasting equipment.
27 LEGAL, SOCIAL AND WELFARE PROFESSIONALS provide legal, social, vocational and spiritual advice to clients and the community; administer justice;
and study human behaviour, society and institutions from current and historical perspectives.
272 SOCIAL AND WELFARE PROFESSIONALS provide guidance to clients and the community in social, educational, vocational, relationship and spiritual
matters to enable them to overcome difficulties and to find and use resources to achieve particular goals; and study human behaviour, society and institutions
from current and historical perspectives.
2724 SOCIAL PROFESSIONALS research and study human behaviour, society and institutions from current and historical perspectives; and verbally render
spoken statements, and transcribe text and recorded spoken material from one language into another.
272409 Studies the nature, structure, and variation of language, including phonetics, phonology, morphology, syntax, semantics, sociolinguistics, and pragmatics.
3 TECHNICIANS AND TRADES WORKERS perform a variety of skilled tasks, applying broad or in depth technical, trade or industry specific knowledge, often
in support of scientific, engineering, building, manufacturing and processing activities.
31 ENGINEERING, ICT AND SCIENCE TECHNICIANS perform tests and experiments, and provide technical support to Professionals engaged in research,
design and development in the areas of agriculture, medicine, science, building, engineering, ICT and telecommunications
311 AGRICULTURAL, MEDICAL AND SCIENCE TECHNICIANS perform tests and experiments, and provide support to Professionals engaged in agriculture,
medicine and science, including inspecting animals, plants and agricultural produce.
3114 CHEMISTRY, FOOD AND BEVERAGES TECHNICIANS perform tests and experiments, and provide technical support functions to assist with research,
design, production and teaching in chemistry and the production of food and beverages.
311401 Performs laboratory tests on organic and inorganic chemicals, analyses test data and carries out technical functions in support of Chemists or Chemical
Engineers and Technologists in a wide variety of areas such as fuels, pharmaceuticals, paints, metals, plastics, textiles, detergents, paper, fertilisers and
cosmetics.
3119 OTHER MISCELLANEOUS SCIENCE TECHNICIANS collects information, records observations and analyses data in support of Scientists and Technologists
not elsewhere classified.
312 BUILDING AND ENGINEERING DRAFTSPERSONS AND TECHNICIANS perform tests and provide technical support to Construction Managers, Architects
and Engineering Professionals in research, design, construction, operation and maintenance of equipment, distribution systems and installations, and
resource estimation and site inspection.
3122 CIVIL ENGINEERING DRAFTSPERSONS AND TECHNICIANS assist in civil engineering research, design, construction, operations and maintenance.
312202 Conducts tests of construction materials, prepares sketches and tabulations, and assists in estimating costs in support of Civil Engineering Professionals and
Engineering Technologists.
3123 ELECTRICAL ENGINEERING DRAFTSPERSONS AND TECHNICIANS assist in electrical engineering research, design, manufacture, assembly,
construction, operation and maintenance of equipment, facilities and distribution systems.
312302 Conducts tests of electrical systems, prepares charts and tabulations, and assists in estimating costs in support of Electrical Engineers and Engineering
Technologists.
3124 ELECTRONIC ENGINEERING DRAFTSPERSONS AND TECHNICIANS assist in electronic engineering research, design, manufacture, assembly,
construction, operation and maintenance of equipment, facilities and distribution systems.
312401 Prepares detailed drawings and plans of electronic engineering work in support of Electronics Engineers and Engineering Technologists.
312402 Conducts tests of electronic systems, collects and analyses data, and assembles circuitry in support of Electronics Engineers and Engineering Technologists.
3125 MECHANICAL ENGINEERING DRAFTSPERSONS AND TECHNICIANS assist in mechanical engineering research, design, manufacture, construction,
operation and maintenance of machines, manufacturing equipment, mechanical installations and facilities.
312502 Conducts tests of mechanical systems, collects and analyses data, and assembles and installs mechanical assemblies in support of Mechanical Engineers
and Engineering Technologists.
313 ICT AND TELECOMMUNICATIONS TECHNICIANS provide support to the development and maintenance of computer infrastructure, web technology and
telecommunications networks, and the diagnosis and resolution of technical problems.
3131 ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and
resolution of technical problems.
313101 Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
313102 Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical
problems and issues. May work in a call centre.
3132 TELECOMMUNICATIONS TECHNICAL SPECIALISTS develop, monitor and carry out technical support functions for telecommunications networks and install
computer equipment, computer systems and microwave, telemetry, muxing, satellite and electromagnetic wave communication systems.
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313201 Installs, maintains, repairs and diagnoses malfunctions of microwave, telemetry, muxing, satellite and other radio and electromagnetic wave communication
systems.
313202 Plans, designs commissions and monitors complex telecommunications networks and associated equipment. Provides technical advice and information, and
identifies complex problems and initiates action to resolve.
313203 Plans the development of customer access telecommunications network infrastructure.
313204 Carries out specialised design and support functions in telecommunications engineering including optimization and performance monitoring of
telecommunications networks, diagnosis and repair of faults, and the selection and installation of equipment.
32 AUTOMOTIVE AND ENGINEERING TRADES WORKERS construct, repair and maintain motorised vehicles and aircraft structures and systems, and cut,
shape, cast, join and finish metal, metal parts, sub-assemblies and precision instruments.
321 MECHANICS AND AUTOMOTIVE ELECTRICIANS repair and maintain motorised vehicle and other internal combustion engines and automotive electrical
systems and Mechanical Engineering Trades Workers are excluded from this minor group.
3212 MOTOR MECHANICS repair, maintain and test motor vehicle and other internal combustion engines and related mechanical components. Motor Vehicle parts
and Accessories Fitters are excluded from this Unit Group.
321205 Maintains, tests and repairs engines and the mechanical parts thereof. This excludes vehicles.
322 FABRICATION ENGINEERING TRADES WORKERS cast, shape, cut, join and finish metal. Panel Beaters and Vehicle Body Builders are excluded from this
Minor Group.
3223 STRUCTURAL STEEL AND WELDING TRADES WORKERS cut, shape, join and repair metal parts of iron and steelwork structures, pressure pipes, ships,
boilers or other vessels
322303 Fabricates and repairs metal products using various welding techniques.
323 MECHANICAL ENGINEERING TRADES WORKERS machine and prepare aircraft systems, metal parts, sub-assemblies and precision instruments. Motor
Mechanics are excluded from this minor group.
3234 TOOLMAKERS AND ENGINEERING PATTERNMAKERS make and repair tools, dies, jigs, fixtures and other precision parts and equipment to fine tolerances
for machine tools and other production machinery, and construct full-size engineering, visual and experimental models and models for the manufacture of
prototype.
323401 Constructs full size engineering models usually made out of timber, which are used in manufacturing to produce metal castings, copy models, vacuum form
tooling and tooling for the automotive, aircraft or fibreglass industries.
323402 Makes and repairs tools, dies, jigs, fixtures and other precision parts and equipment to fine tolerances for machine tools and other production machinery.
3235 MILLWRIGHTS AND MECHATRONICS TRADES WORKERS repair and maintain mechanical, electrical and electronic industrial equipment and systems.
323501 Installs, maintains, troubleshoots and repairs stationary industrial machinery and mechanical equipment.
34 ELECTROTECHNOLOGY AND TELECOMMUNICATIONS TRADES WORKERS assemble, install, test and repair electrical appliances, networks and circuits
and electronic systems and equipment, lifts, refrigeration and air-conditioning equipment, electrical distribution networks and telecommunications equipment.
341 ELECTRICIANS design, assemble, install, test, commission, diagnose, maintain and repair electrical networks, systems, circuits, equipment, components,
appliances and facilities for industrial, commercial and domestic purposes, and service and repair lifts, escalators and related equipment.
3411 ELECTRICIANS design, assemble, install, test, commission, diagnose, maintain and repair electrical networks, systems, circuits, equipment, components,
appliances and facilities for industrial, commercial and domestic purposes, and service and repair lifts, escalators and related equipment.
341101 Installs, tests, connects, commissions, maintains and modifies electrical equipment, wiring and control systems.
341102 Services and repairs intricate and complex electrical and electronic circuitry.
342 ELECTRONICS AND TELECOMMUNICATIONS TRADES WORKERS assemble, install, test and repair electronic systems and equipment, electrical
distribution and telecommunications networks, air-conditioning and refrigeration equipment, business machines and telecommunications equipment; and
transmit and receive radio messages.
3421 AIR-CONDITIONING AND REFRIGERATION MECHANICS assemble, install, maintain and repair industrial, commercial and domestic air-conditioning and
refrigeration systems and equipment.
342101 Assembles, installs, maintains and repairs industrial, commercial and domestic air-conditioning and refrigeration systems and equipment.
3423 ELECTRONICS TRADES WORKERS maintain, adjust and repair electronic equipment such as commercial and office machines, video and audio equipment,
and electronic instruments and control systems; and transmit and receive radio messages.
342301 Maintains, adjusts and repairs computers, photocopiers, fax machines, cash registers and other electronic commercial and office machines.
342303 Maintains, adjusts and repairs radio and television receivers, and related audio and visual reproduction equipment such as video cameras, digital versatile
disc players, compact disc players and video cassette recorders.
342304 Installs, modifies, maintains and repairs electronic instruments and control systems.
3424 TELECOMMUNICATIONS TRADES WORKERS install, maintain and repair data transmission equipment, aerial lines, conduits, cables, radio antennae and
telecommunications equipment and appliances.
342401 Installs internal telecommunications and data cabling, equipment and peripherals for computer networks, telephony, cable television and monitored security
and fire alarms.
342404 Installs, maintains and repairs telecommunications equipment and appliances such as telephones, mobile telephones, switchboards and data transmission
equipment, in homes, businesses, telephone exchanges and other network sites.
5 CLERICAL AND ADMINISTRATIVE WORKERS provide support to managers, professionals and organisations by organising, storing, manipulating and
retrieving information.
51 OFFICE AND PROGRAM ADMINISTRATORS undertake the administration of organisational programs and projects, and administer the activities of units,
small offices and practices, normally under the supervision of a manager.
511 CONTRACT, PROGRAM, PROJECT AND OFFICE ADMINISTRATORS coordinate and maintain administration of contracts, organisational programs, special
projects, office systems and personnel.
5111 CONTRACT, PROGRAM AND PROJECT ADMINISTRATORS plan and undertake and maintain administration of contracts, organisational programs, special
projects and support services.
511101 Prepares, interprets, maintains, reviews and negotiates variations to contracts on behalf of an organisation.
511102 Plans and undertakes administration of organisational programs, special projects and support services.
5112 OFFICE ADMINISTRATORS coordinate the activities of an office including administrative systems and office personnel.
511201 Coordinates the activities of an office including administrative systems and office personnel.
52 PERSONAL ASSISTANTS AND SECRETARIES perform organisational, clerical, secretarial and other administrative tasks in support of managers and
professionals.
521 PERSONAL ASSISTANTS AND SECRETARIES perform organisational, clerical, secretarial and other administrative tasks in support of managers and
professionals.
5211 PERSONAL ASSISTANTS perform liaison, coordination and organisational tasks in support of managers and professionals.
521101 Performs liaison, coordination and organisational tasks in support of managers and professionals.
53 GENERAL CLERICAL WORKERS perform general administrative, data entry and word processing tasks.
531 GENERAL CLERKS perform a range of clerical and administrative tasks.
5311 GENERAL CLERKS perform a range of clerical and administrative tasks.
Page 47
OFO
Code
531101
532
5321
532101
54
541
5411
541101
5413
541301
541302
541303
5414
541401
542
5421
542101
55
551
5511
551101
5512
551201
5513
551301
552
5522
552201
59
591
5911
591104
591106
5912
591201
599
5993
599301
5994
599401
6
61
611
6111
6113
611302
611307
62
621
6211
621101
6212
621201
6219
621902
Descriptor
Performs a range of clerical and administrative tasks.
KEYBOARD OPERATORS input and process text and data, and prepare, edit and generate documents for storage, processing, publication or transmission.
KEYBOARD OPERATORS input and process text and data, and prepare, edit and generate documents for storage, processing, publication or transmission.
Operates a keyboard to input and transfer data into a computer for storage, processing and transmission.
INQUIRY CLERKS AND RECEPTIONISTS respond to requests for information, and receive and greet people.
CALL OR CONTACT CENTRE INFORMATION CLERKS provide information to customers about goods and services.
CALL OR CONTACT CENTRE CONSULTANTS respond to telephone, Internet and email inquiries and complaints about an organisation's goods and
services, and promote the goods and services.
Provides expert response to complex customer enquiries according to agreed key performance indicators.
CONTACT CENTRE SUPPORT SPECIALISTS monitor and respond to the volumes of the skills sets (queue) that impacts service levels and allocate
resources.
Monitors customer service levels and schedules adherence at agreed intervals, escalates deviations to the relevant stakeholders and assists with
implementing scheduled revisions.
Develops human resource plans and schedules to meet customer service and employee wellbeing requirements.
Projects future workload and capacity requirements for defined forecast horizons in order to meet customer service, financial and employee wellbeing
objectives.
CALL OR CONTACT CENTRE AGENTS conducts inbound and/or outbound calls, responds to, or communicates with customers on a variety of products or
services.
Conducts inbound and/or outbound calls, responds to, or communicates with customers on a variety of products or services.
RECEPTIONISTS receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
RECEPTIONISTS receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.
NUMERICAL CLERKS compile, record and process documents relating to creditors and debtors, operating costs, financial transactions and payrolls, provide
financial services to bank customers, and undertake routine statistical and actuarial computations.
ACCOUNTING CLERKS AND BOOKKEEPERS compile, record and process documents relating to creditors and debtors, operating costs, financial
transactions and payrolls.
ACCOUNTING CLERKS monitor creditor and debtor accounts, and undertake related routine documentation, and calculate and investigate the cost of wages,
materials, overheads and other operating costs.
Monitors creditor and debtor accounts, and undertakes related routine documentation. May work in a call centre.
BOOKKEEPERS maintain and evaluate records of financial transactions in account books and computerised accounting systems.
Maintains and evaluates records of financial transactions in account books and computerised accounting systems.
PAYROLL CLERKS prepare payrolls and related records for employee salaries and statutory record keeping purposes.
Prepares payroll and related records for employee salaries and statutory record keeping purposes.
FINANCIAL AND INSURANCE CLERKS receive deposits and pay out money in financial institutions, process credit, loan and insurance applications, maintain
records of securities transactions and registrations, offer odds and accept beds, and compile data and undertake statistical and actuarial computations.
CREDIT AND LOANS OFFICERS analyse, evaluate and process credit and loan applications.
Analyses, evaluates and processes credit and loan applications. May work in a call centre.
This sub-major group covers Administrative Workers not elsewhere classified
PURCHASING, SUPPLY, TRANSPORT AND DESPATCH ADMINISTRATIVE WORKERS coordinate the purchasing, receipt, recording, monitoring,
distribution of goods and services, and the clearance and collection of imported cargo and shipment of cargo for export.
PURCHASING AND SUPPLY LOGISTICS ADMINISTRATORS prepare and process orders for goods and services, monitor stock levels and supply sources
and maintain stock and inventory levels, record and coordinate the flow of materials between departments and prepare production schedules, and administer
and coordinate storage and distribution operations within organisations.
Receives and processes purchase and hire orders for goods and services, and provides information and advice about goods and services.
Administers and coordinates storage and distribution operations within an organisation.
TRANSPORT AND DESPATCH CLERKS verify and maintain records of incoming and outgoing goods, prepare goods for dispatch, arrange clearance and
collection of imported cargo from customs and bond stores, and arrange shipment of cargo for export.
Verifies and maintains records of incoming and outgoing goods in a warehouse or distribution centre and prepares goods for dispatch.
This Minor Group covers Administrative Workers not elsewhere classified.
DEBT COLLECTORS collect consumer, commercial, insurance and other forms of debt for clients, make arrangements to settle overdue accounts, formalise
payment arrangements and follow up until accounts are fully paid.
Collects payments for overdue accounts, overdue instalments or damage claims on behalf of creditors.
HUMAN RESOURCE CLERKS maintain and update personnel records such as information on promotions, employee leave taken and accumulated, salaries,
superannuation and taxation, qualifications and training.
Maintains and updates personnel records such as information on promotions, employee leave taken and accumulated, salaries, superannuation and taxation,
qualifications and training.
SALES WORKERS sell goods, services and property, and provide sales support in areas such as operating cash registers and displaying and demonstrating
goods.
SALES REPRESENTATIVES AND AGENTS represent companies in selling their goods and services, and sell real estate and other property on behalf of
clients.
INSURANCE AGENTS AND SALES REPRESENTATIVES represent companies in selling their goods and services, and sell property on behalf of clients.
AUCTIONEERS, AND STOCK AND STATION AGENTS sell property at auction, and advise and represent farmers in business transactions such as buying
and selling livestock, rural property, and goods and services.
SALES REPRESENTATIVES represent companies to sell their goods and business services to wholesale and retail establishments.
Represents their company in selling financial, advertising and other business services.
Descriptor not defined
SALES ASSISTANTS AND SALESPERSONS sell a range of goods and services directly to the public on behalf of retail and wholesale establishments.
SALES ASSISTANTS AND SALESPERSONS sell a range of goods and services directly to the public on behalf of retail and wholesale establishments.
SALES ASSISTANTS (GENERAL) sell goods and services such as food, clothing, hardware, household appliances, office supplies and cosmetics in retail and
wholesale establishments.
Sells goods and services such as food, clothing, hardware, household appliances, office supplies and cosmetics in a retail or wholesale establishment.
ICT SALES ASSISTANTS sell computing and telecommunications related goods and services in retail and wholesale establishments.
Sells computing and telecommunications related goods and services in a retail or wholesale establishment.
This Unit Group covers Sales Assistants and Salespersons not elsewhere classified.
Rents goods and equipment to individuals and businesses.
Page 48
OFO
Code
Descriptor
7 MACHINERY OPERATORS AND DRIVERS operate machines, plant, vehicles and other equipment to perform a range of agricultural, manufacturing and
construction functions, move materials, and transport passengers and freight.
73 ROAD AND RAIL DRIVERS drive cars, buses, coaches, trains, trams, vans and trucks to transport passengers and freight.
732 DELIVERY DRIVERS drive vans and cars to deliver goods.
7321 DELIVERY DRIVERS drive vans and cars to deliver goods.
732101 Drives a van or car to deliver goods.
Page 49

The Isett Seta Career Guide 2010

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