- ZF Friedrichshafen AG

ENGLISH
2
Up DATE
▶ www.zf.com/services
SEPTEMBER 2015
THE AFTERMARKET MAGAZINE FROM ZF SERVICES
EXPERTISE IN ERROR DIAGNOSIS
ANNIVERSARY YEAR
Focus on Release Bearings
100 Years of ZF
A practiced eye during the testing of
the release system prevents high costs
and long downtimes
During the 100 years of ZF history,
the service business has played an
important role from the very beginning
GROWTH MARKET
Big, Bigger,
China
Chinese stock exchanges are experiencing
turbulent times. Which opportunities
does the aftermarket offer and how will
ZF Services make use of them?
DIALOG
Service at the Tap
of a Finger
ZF Marine Propulsion Systems not only delivers
The innovative app also offers its users a 24-hour
driveline and transmissions technology for commercial
technical support hotline and transmits the location
and recreational shipping around the world, but also
of the closest ZF Marine Propulsion Systems service
supports its customers with comprehensive After Sales
center via GPS.
services. The new "ZF Marinteractive" app provides
The linked transmissions database shows which
service technicians with direct access to all important
transmission is suitable for which power output and
information. It not only includes details on all ZF Marine
can be used both online and offline. The app is
Propulsion Systems products but also on brochures and
available for mobile terminal units with an Apple or
the contact information for all contacts worldwide.
Android operating system. ∙
For more information on all ZF Marine
Propulsion Systems services go to:
▶www.zf.com/marine
2
Get the new service app!
Simply scan the QR code –
and off you go.
ZF SERVICES Up2DATE SEPTEMBER 2015
EDITORIAL
CONTENTS
NEWS ▸ Page 4
LEAD STORY ▸ Page 6
Mr. Ernst, What
has Defined ZF for
the Past 100 Years?
Big, Bigger, China
ZF Services makes use of the great opportunities in the Chinese aftermarket
Our company is characterized by its
wealth of ideas and its energy, both of
which are no coincidence. After all, our roots
KNOW-HOW ▸ PAGE 10
reach all the way back to a time when mobility
Focus on Clutch Release
Bearings
was strongly linked with pioneering spirit,
Diagnosis of faulty release systems
ness. In this context, Ferdinand Count Zeppe-
vision and maybe also a little bit of recklesslin comes to mind above all others. He did
NEW ADDITIONS ▸ PAGE 12
everything in his power to revolutionize
Mobility by ZF
aviation technology and to make zeppelins fly.
ZF technology in the latest vehicles
He inspired thousands of people with the quest
to fulfill his dreams – and in the process, he
INNOVATION ▸ PAGE 14
initiated the founding of ZF.
Smart Moves
Today as much as ever, we want to forge ahead
The ZF rear axle kinematics AKC
BEST PRACTICE ▸ PAGE 16
B2B? B2C? B2EVERYONE!
The secret behind the success of
the Scandinavian auto parts chain
Mekonomen Group
and define the automotive industry and the
After Sales business with innovative developments. The acquisition of TRW will help us
create solutions for megatrends such as autonomous driving and further develop important
markets such as China. What is the important
role of ZF Services in all this? You will find out
in this issue of Up²DATE – enjoy!
100 YEARS OF ZF ▸ PAGE 18
Constantly Rethinking
Service
The service business in 100 years of ZF
PHOTOS: gyn9038/Thinkstock (title page)
EVENTS ▸ PAGE 20
Traveling the World
Trade shows and events
PROSPECTS ▸ Page 22
IMPRINT ▸ Page 22
NEWCOMERS TO THE ZF SERVICES RANGE ▸
Page 23
ZF SERVICES Up2DATE SEPTEMBER 2015
Helmut Ernst
the
Chairman of th
he
h
e
Board of Directors,
ctors, ZF Services
NEWS
Acquisition of TRW Automotive
All the Way to the Top Together
INTEGRATION: Following approval by all antitrust
TRENDS FOR THE AFTERMARKET
authorities, ZF Friedrichshafen AG completed
To ensure that new technologies are understood
the acquisition of TRW Automotive with the "clo-
and
sing" on May 15, 2015. Since then, TRW and its
the aftermarket, ZF Services and TRW After-
used
to
their
full
advantage
aftermarket business
market
has been managed as
together
a fifth division within
ZF. The Research and
Development departments are working on
using the great innovation potential of both
companies at an early
"We are setting trends for
the future because we understand the automotive
aftermarket."
HELMUT ERNST Chairman of the
Board of Directors of ZF Services
stage and on setting
are
within
working
with
the
objective to offer enhanced training courses
and
digital
options.
ZF Services offers telematics
high
services
voltage
and
training
courses in the area of
electromobility
while
the course for products designed to meet future re-
TRW Aftermarket has enhanced its digital offe-
quirements of the now larger ZF Group. In this
ring with its new TRW Parts Finder App and by
context, the focus is on the strategic objectives of
adding the VIN search function to its improved
efficiency, safety, and automated driving.
integrated catalog. ∙
ZF & TRW – MORE THAN THE SUM OF THEIR PARTS Two leading technology
companies become one of the world's largest automotive suppliers. The joint
product and technology portfolio is wide-ranging.
4
ZF SERVICES Up2DATE SEPTEMBER 2015
NEWS
ALLTRUCKS
100
…
CV WORKSHOPS in the Germanspeaking markets already participate in the multi-brand, full service
workshop concept Alltrucks Truck
& Trailer Service. Alltrucks has won
these workshops over since the
market launch of the concept in
2013. "Our next move will be to
expand the network to include
Italy. In the process, we will also
expand our technical information
and marketing services, as well
as our partner portal," explains
Alltrucks General Manager Rolf
Hosefelder.
Find out more about Alltrucks at:
▶ www.alltrucks.com
Commercial Vehicles Award
Excellent Cooperation
TOP QUALITY: In May, the international wholesale cooperative TEMOT International presented ZF Services with the
Commercial Vehicles Award 2014 for the special quality of
its strategic cooperation in the aftermarket. The award was
handed over by Fotios Katsardis, President and CEO of TEMOT International, and his team to Gerhard Körber, Member
of the Board of Directors of ZF Services. Since entering the
commercial vehicle parts and accessories business, the After
Sales expert has been supporting the Temot Alliance with 51
shareholders. "We regard the fact that we were honored with
such an award as a confirmation that we supported our partners to the best of our ability," underlines Helmut Ernst, Chairman of the ZF Services Board of Directors. ∙
Semi-autonomous driving
A Step Into the Future
PHOTOS: Temot International Autoparts GmbH (top)
ADDITIONAL COMPETENCE: ZF has consolidated its know-how in the future-oriented field
of semi-autonomous driving. As of July 2015,
the Group acquired a team of about 50 developers from the engineering service provider HDLE.
The acquisition provides additional technological
expertise in the area of driver assistance systems, such as the "Surround View“ technology
amongst other things which enables the camerasupported detection of dangers, such as approaching cross traffic, at an early stage and enables
the drivers or the vehicle itself to react.
For more information, go to:
▶ www.zf.com/magazine
ZF SERVICES Up2DATE SEPTEMBER 2015
5
LEAD STORY
Big, Bigger,
China
While the overall economic mood in China is quieting down, the aftermarket has nowhere near reached its peak. Optimal market opportunities
for an expanded ZF Services product and service portfolio.
6
ZF SERVICES Up2DATE September 2015
Economic miracle, sales boom, growth – these
According to estimates, 20 million vehicles will be
keywords are often mentioned in connection
sold in 2015 alone. By 2017, the average vehicle
with the People's Republic of China. Over the
age will presumably be 4.5 years – an age at
past few weeks, however, falling stock prices and
which, according to experience, expenses for
a weakened currency were added. Economy ex-
spare parts and services are at their highest. The
perts and automotive manufacturers are still con-
Chinese vehicle fleet is growing and aging simul-
fident. The market is still growing by remarkable
taneously, representing an enormous potential for
seven percent, albeit at a slower pace. This will
the After Sales business.
PHOTO: zhudifeng/Thinkstock
▶
remain the same if the stock markets calm down.
The fast increase in the number of new cars
China into the world's largest automotive market.
Forecast of the number of
vehicles outside the guarantee period
150
120
90
Vehicles in millions
purchased in the past few decades has turned
60
30
0
2010
2011
Guarantee expired
2012
2013
2014
2015
Within warranty period
GOOD TIMES FOR THE AFTERMARKET: Both the
overall number of vehicles (bars in gold and blue)
and the share of vehicles with expiring guarantee
(bars in gold), the owners of which become paying
aftermarket customers, are on the increase.
Note: includes light commercial vehicles; estimates are based on the
average timeframe of vehicle use (10-15 years)
Source: cf. J.D. Power and Associates; Technomic Asia, China-briefing.com, L.E.K. research and analysis
ZF SERVICES Up2DATE September 2015
7
LEAD STORY
New impetus
ment center in Shanghai which complements the
Markus Wittig, new Vice President of ZF Services
production location in Singapore. Thanks to the
for the Asia-Pacific Region since July 2015 and
new test equipment and the expertise of the local
successor of Joseph McCorry, has a clear strategy
engineering and market experts, new aftermarket
for successfully seizing the opportunities in the
products will be developed to meet the Chinese
Chinese aftermarket: "It is very important to Chine-
customers’ requirements.
se vehicle owners to keep their vehicles in excellent
condition. They therefore expect high-quality spare
New remanufacturing center
parts and services. We would like to be the leading
In order to provide components in OE quality even
After Sales expert offering these solutions directly
faster and at the same time in a sustainable man-
from a single source."
ner, ZF Services opened a new remanufacturing
center in Shanghai. Compared to the manufac-
Product development expertise
For this purpose, the market was tho-
turing of a new product, up to 90 percent less
material is required. Energy consumption
roughly analyzed. The Chinese aftermar-
and CO2 emissions are also reduced by up
ket is highly fragmented and very dyna-
to 90 percent. These figures are convin-
mic. Complex sales systems as well as
cing, particularly in the context of the
immense brand diversity require a
current Chinese debate on susta-
good network and detailed know-
inability in the industrial sector
ledge of the market. Markus Wittig
and the economy.
and his team at ZF Services have
The Chinese government even
the right answers. "We are syste-
defined
matically working on expanding
remanufacturing as a key
our product portfolio and will of-
technology to be developed in
fer even more components that
the People's Republic. ZF Ser-
the
subject
of
are compatible with Asian vehic-
vices is one of the few compa-
les in the future. Our goal is to
nies to have received the re-
offer the full range of chassis and
steering components for the most
quired
licence
from
the
National Development and Re-
popular vehicle models in each
form Commission. Remanufactu-
core market in the Asia Pacific re-
ring of automatic transmissions
gion." For this purpose, ZF Services
for passenger cars is scheduled to
is expanding its product develop-
start at the end of 2015 for the 6HP,
and plans for the 8HP and 9HP are
"In the coming five
years we will expand
our service network
in Asia by 30 percent."
in the pipeline.
Understanding our customers
In order to successfully increase
market shares, a company must
be aware of the particularities of
both market and price-sensitive
MARKUS WITTIG Vice President
ZF Services Region Asia Pacific
8
customers.
Approximately
70
percent of vehicle owners in
ZF SERVICES Up2DATE September 2015
PHOTO: xixinxing/Fotolia
ZF SERVICES is expanding
its workshop service in China
and increasingly supports
independent workshops.
China currently place their trust in 4S stores which
China has already been very active on China's
can be compared to authorized workshops. 4S
most successful social media channel WeChat
stands for sales, spare parts, service, and survey.
since October 2014. "We aim to reach all groups
"However, independent workshops offering high-
of society, from the youngest to the oldest. It is,
quality services at competitive prices are becoming
after all, our objective to make ZF Services the
increasingly popular," explains Markus Wittig. ZF
leading Chinese After Sales provider – and this
plans to support these workshops with innovative
not 'only' for customers aged over 30," underlines
one-stop shop solutions and services tailored to
Wittig. ∙
meet current demand. "We are not only expanding
product development but also our service network," adds Markus Wittig. "We plan to have
service partners in all provinces of China in three
years’ time, so that you will see us doubling our
Telematics solutions
in demand
number of service partners and increasing our
presence beyond the most populous cities."
New sales channels
Even the most customer-oriented product portfolio can fail if the sales channels do not reach the
target group. ZF Services knows: The Chinese use
online stores four times more frequently than
Europeans. At many dealers, ZF Services products
Openmatics in Asia
In Asia, ZF Services is also successful with
its telematics solutions. Recently, Openmatics
won its first customer, the Kowloon Motor Bus
Company (KMB). KMB uses Openmatics in
4 000 public buses in Hong Kong. Among other
things, a system to monitor vehicle handling by
the driver and an interface to the bus stop
information system were integrated into the
system.
are therefore already listed online. At the beginning of 2016, a ZF online store will be launched
on Tmall, one of China's most popular platforms.
In order to even better satisfy the needs of the
Internet-savvy Chinese customers, ZF Services
ZF SERVICES Up2DATE September 2015
For more information of the in-depth
interview with Markus Wittig go to:
▶ www.zf.com/magazine
9
KNOW-HOW
Focus on Clutch
Release Bearings
Faulty release systems are a potential cause of
clutch malfunctions and may even lead to total
clutch failure. ZF Services expert Peter Orosz
explains three damage patterns and
their consequences.
A commercial vehicle that
does not run is of no commercial use whatsoever. Malfunctions, related downtimes, and
ultimately high costs can easily
be prevented. A thorough check
of the release system is key.
PART OF A TEAM:
clutch, clutch disk,
and release bearing.
Cause and effect
One cause for a shuddering, slipping, or even
burned clutch can be a faulty release system. It
consists of many mechanical, hydraulic, and partly pneumatic components as well, from the rubber
few details can have such a big effect and save
pad to the diaphragm spring. At least the compo-
major costs," says the service engineer.
nents that one has to touch when changing the
clutch, should undergo a thorough visual inspec-
Detecting damage
tion. ZF Services expert Peter Orosz knows from
To illustrate this matter, he uses three damage pat-
experience how important this is: "There are not
tern examples to show us the possible consequen-
many maintenance jobs where concentrating on a
ces of a faulty release system.
10
ZF SERVICES Up2DATE SEPTEMBER 2015
KNOW-HOW
New in the product range
ZF Services offers clutch parts as complete kits for
easy service which include clutch pressure plate,
clutch disk, and release bearing. All ZF Services kits
include a matching grease pad with high-performance lubricant for one-time, professional greasing of
the hub splines during installation.
Clutch release forks for commercial vehicles are also
new additions to the product range. ZF Services
delivers them ready for assembly in one kit.
Wear:
If the bearing points of the guide sleeve (shown in
this picture), the release fork, or the release shaft
are worn, this compromises the clutch's ease of
movement – the worst case scenario is a total
clutch failure.
Worn guide sleeve.
Eccentricity:
If, as a result of worn components, the release
bearing is no longer guided precisely, this also
causes an eccentric movement of the diaphragm
spring. This in turn leads to considerable abrasion
in the contact line (pitch) of the pressure plate.
The axial position of the diaphragm spring is modified as a consequence, leads to a reduced frictional connection, and thus makes the clutch slip.
New and worn pitches compared.
Wrong position:
A release bearing that was incorrectly "threaded",
i.e. incorrectly positioned, during assembly, will
get stuck in the fork. To begin with, this results in
a stiff clutch, the release distance becomes
shorter, and the clutch is not separated properly.
The stuck fork does not transfer the force of the
diaphragm spring effectively. After a short runtime, the clutch will also start slipping. ∙
Characteristics of a wrong positioning.
For more information, go to:
▶www.zf.com/sachs
ZF SERVICES Up2DATE SEPTEMBER 2015
11
NEW ADDITIONS
Mobility by ZF
British and German OEMs agree: The latest models
are not complete without ZF technology.
Aston
Martin
Vanquish
8-speed automatic transmission
Torque converter
In the Aston Martin Vanquish, the 8HP is used in transaxle layout for the
first time; the transmission is not located directly behind the longitudinally
installed front engine but at the rear axle, connected by means of a transaxle
shaft. This results in a more balanced weight distribution. For this project,
ZF adapted the transmission housing and the torque converter and was
involved in the development of the control software.
BMW S 1000 XR
PHOTOS: Aston Martin, Audi, Jaguar, BMW Group
CDC adaptive damping system (BMW: Dynamic ESA)
Electronic components
In the motorcycle CDC, sensors on the fork and on the
suspension strut continuously record the spring motion and compare it to the basic settings stored in the
electronic system of the motorcycle (for example for
sports or passenger-carrying mode). The CDC uses this
data input and adjusts the damping individually within
fractions of a second.
12
ZF SERVICES Up2DATE SEPTEMBER 2015
NEW ADDITIONS
Audi Q7
AKC (Active Kinematics Control)
8-speed automatic transmission
Front and rear axle drive unit
CDC adaptive damping system
Chassis components shift system
Electronic components
The AKC modifies the toe angle of
the rear axle and thus supports the
steering angle. When driving slowly on narrow roads, the system steers contrary to the front wheels, increasing
the vehicle's agility and reducing the turning circle. At higher speeds, in other
words from around 60 km/h, the AKC steers the rear wheels in the same direction as the front wheels, thus improving directional stability and driving
dynamics. Find out more about this technology on the next page.
For more stars, visit:
▶ www.zf.com/stars-by-zf
Jaguar XE
8-speed automatic transmission
or manual 6-speed transmission
Torque converter or clutch system
Chassis components
ZF's new generation of torque converters for automatic passenger car
transmissions features numerous new developments that ensure superior
comfort and efficiency. The hydrodynamic transmission of power can now
be bridged even more quickly – this enables traveling with a closed lock-up
clutch at an extremely low engine speed.
ZF SERVICES Up2DATE SEPTEMBER 2015
13
INNOVATION
Smart Moves
ZF's active AKC rear axle kinematics is already being installed in volume
production vehicles and has received the "Innovation of the Year" award.
Curves spice up a driver's life. They can be fun
the speed. Depending on the driving situation, an
but can also show the limits of driving dynamics;
integrated control software triggers a steering
the worst case scenario includes the risk of
motion of up to five degrees at the rear axle. This
accidents due to driving errors. With its active
may not sound like much but has noticeably large
rear axle kinematics system "Active Kinematics
effects.
Control" (AKC), ZF has developed a system that
improves both safety and comfort and enhances
Better U turns, faster parking, safer driving
driving pleasure. How does it work?
At low speeds, the active system moves the rear
The system is based on length adjustable toe
wheels in the opposite direction of the front axle
links at the rear axle that modify the toe angle of
steering angle. This makes the vehicle more agile
the rear wheels depending on the situation and
and improves maneuverability. Additionally, this
IN USE:
Porsche 911 GT3 drivers are
already using AKC.
14
ZF SERVICES Up2DATE SEPTEMBER 2015
INNOVATION
reduces the turning circle and makes parking
much simpler – AKC even supports electronic
IN DETAIL
parking assistant systems.
Function of the Active
Kinematics Control (AKC)
At speeds of 60 km/h and above, the system steers
the rear wheels in the same direction as the front
wheels. This improves directional stability and
driving dynamics to such an extent that the inter-
Steering in the opposite direction to the
front wheels at low speeds
vention of control systems such as ABS or ESP is
required much later or not at all. Even in the case
of braking maneuvers on roads whose surface
conditions differ from left to right, the system
reacts promptly and with utmost stability. At the
same time, AKC is very energy-efficient since it is
based on the "power-on-demand" principle and
▶ More agility
▶ Easier handling when parking and in city traffic
▶ Smaller turning circle
only requires energy when it is active.
Already in volume production
Shortly after the market launch, the two premium
manufacturers Porsche and Audi decided to use
this chassis innovation in volume production.
Steering in the direction of the front wheels at
higher speeds (from approx. 60 km/h)
While Porsche uses AKC to further increase the
driving dynamics of its 911 Turbo, 911 GT3, and
911 GT3 RS models, Audi focuses on improving
the maneuverability and agility of the new Q7. In
order to make it possible to equip such diverse
vehicle architectures, ZF offers two different AKC
variants: one featuring a central track actuator in
the middle of the rear axle and the other featuring
two separate track actuators – one per rear
suspension.
This is an innovation that attracts attention.
▶ Greater stability
▶ Increased driving dynamics
▶ Greater driving safety
No steering angle in the event of unrestricted
straight-on driving
Recently, the AKC technology received the
"Innovation of the Year" award from the "Vehicle
Dynamics International" trade journal. In April, a
jury consisting of 29 trade journalists from
19 countries also honored ZF with the "Supplier
of the Year" award for the company's innovative
PHOTO: Porsche
performance. ∙
▶ Economical thanks to the "power-on-demand"
principle:
AKC only requires energy when it is actually
working
For more information on the AKC including a video on how
the system works, visit: ▶www.zf.com/akc
ZF SERVICES Up2DATE SEPTEMBER 2015
15
BEST PRACTICE
ZF Services has been cooperating with the Mekonomen Group, the
leading automobile parts chain in the Nordic Region of Europe, for more
than 25 years. What is the secret behind this success story?
B2B? B2C? B2EVERYONE!
The economic crisis of 2009 also left its traces in
Thinking against the current
Sweden – automobile part sales stagnated. At the
While many management consultants keep repea-
same time, Mekonomen was able to increase its
ting the mantra of specializing on a target group as
sales by 17 percent compared to the previous
a key to success, Mekonomen questioned exactly
year. An achievement begging the question: What
this principle. The company sells its parts and
does the Nordic company do differently?
services not only to B2B customers, more than
"Listening to the customer, analyzing
trends, and implementing them
with motivated employees – this is
what makes us the market leader."
MAGNUS JOHANSSON
CEO of the Mekonomen Group
16
ZF SERVICES Up2DATE September 2015
COMPANY PROFILE
Mekonomen Group
Board of
Management
Magnus Johansson (CEO)
Kenneth Bengtsson (chairman)
Employees
Approx. 2200
Since
1973
Headquarters
Stockholm, Sweden
Countries
Sweden, Norway, Finland, Denmark
and Iceland
Locations
More than 2 300 workshop partners,
approx. 350 stores,
5 logistics locations
ZF service network
▶ www.zf.com/servicenetwork
NUMBER 1 IN THE NORDIC REGION OF EUROPE
If you drive a car, you know Mekonomen.
2 300 company workshop partners, and fleets, but
But for its customers, Mekonomen is not only a
also to B2C customers.
parts supplier: "We offer an integrated concept to
Sales channels are equally varied, ranging from
our workshop customers by means of which we
workshops or company-owned stores to e-com-
present ourselves to our joint B2C customers. The
merce platforms. "By maintaining direct contact
workshops are the experts for repair and mainte-
with all our target groups, we know what their
nance; with our strong partners, we provide sup-
current and future demands on us are and will
port in the areas of marketing, quality assurance,
be," explains Magnus Johansson, the new CEO of
training and workshop equipment," explains
the Mekonomen Group since June 2015. Based on
Johansson. For Lemförder products, for example,
customer feedback, dedicated project teams deve-
the employees participated in a technical training
lop new ideas and concepts such as the online
session offered by ZF Services, which resulted in
portal "Lasingoo" which allows drivers to book a
an immediate increase in sales.
workshop appointment at a fixed price.
PHOTOS: Mekonomen (left), cunico/Fotolia (map)
The customer is our top priority
Fastest delivery, top-notch service
At Mekonomen it is all about customer service.
"We keep working on ensuring that B2B and B2C
This attitude is also reflected in the more than 400
customers think of us first when it comes to after-
B2C-oriented megastores with employee-friendly
sales," underlines Johansson. To achieve this, our
opening hours until late into the evening, at the
performance must be the best. Mekonomen aims
best locations in highly-frequented areas – the
to offer the highest availability for its parts and
affiliated workshops even carry out repairs on the
offers the possibility to order online with delivery
weekend. Customers who want more can book in-
the next day as well as a wide range of products at
spections and buy automobile accessories and
different quality and price levels. Meeting these
more via a telephone hotline 24/7. Over the years,
challenges requires excellent logistics perfor-
this strategy has proven to be successful. Because
mance: material procurement during the night
Mekonomen lives up to its promise of "A simpler
shift, large warehouses, reliable suppliers.
CarLife" for B2B and B2C customers alike. ∙
ZF SERVICES Up2DATE September 2015
17
100 YEARS OF ZF
Constantly Rethinking Service
100 years: ZF is looking back on a
long and successful company history.
The service business also started to
play an important role early on.
1915
ZF'S EARLY DAYS
ONE HUNDRED YEARS AGO, on August 20,
1915, ZF was founded in Friedrichshafen
and on September 9 that same year, it was
entered into the trade register at the municipal
court of Tettnang. From the very beginning,
the ZF portfolio included the entire spectrum
of the production of gears and transmissions
for aircraft, motor vehicles, and motorboats.
FIRST CUSTOMER SERVICE
CENTER
FROM THE BEGINNING ZF has
attached great importance to the
service business. The first customer service center was founded in
Dortmund in 1938.
The first international ZF plant built
in Brazil in 1958 also included a
dedicated service department.
Nowadays, ZF has approximately
650 service locations worldwide.
1938
SUSTAINABLE INDUSTRY
REMANUFACTURING was already
recognized as an important future
topic in the sixties. In 1962, ZF
started to industrially remanufacture clutches, an activity which
was quickly expanded to include
passenger car and commercial
vehicle transmissions. Today, ZF
has ten remanufacturing locations
worldwide where torque converters, steering systems, and axles
are also remanufactured in OE
quality.
1962
For more information, go to:
▶www.zf.com/100years
18
1984
FIRST STEPS TOWARD
DEVELOPING A WORKSHOP CONCEPT
AS A FIRST PRELIMINARY VERSION of the product-oriented
workshop concept, Original Sachs
Service (OSS), the Sachs Original
Partner Program (SOP) was launched in 1984. OSS was in turn the
basis for the new [pro]Tech workshop concept founded in 2012.
ZF SERVICES Up2DATE September 2015
100 YEARS OF ZF
STATE-OF-THE-ART
LOGISTICS
1998
DIGITAL PRODUCT INFORMATION
THE DIGITAL AGE entered the service world in
1998: ZF was the first supplier to offer technical
product information in digital format.
The "InCat Plus" spare parts catalog included CDROM-based updates. Today, partners and workshops can conveniently access product and technical service information at: www.zf.com/services
2000
THE LOGISTICS CENTER AT THE
HEADQUARTERS IN SCHWEINFURT EXPANDED IN 2000 and
equipped with a modern high-bay
warehouse and automated conveyor technology is only one example of the advanced logistics
system of ZF Services: More than
70 percent of the goods are dispatched within 24 hours after
they are ordered. Today, ZF Services has more than 72 logistics
centers worldwide.
COMMITMENT TO THE INDUSTRY
2002
FOR STRONG QUALITY AWARENESS: ZF
Services actively promotes quality in the context of numerous initiatives both at the German (German Automotive Industry Association, VDA) and European (CLEPA, FIGIEFA)
levels. Since 2002, ZF has been committed
as a founding member of the Independent
Aftermarket Association (VREI e.V.), in the
“Quality is Added Value” initiative, or globally
in the U.S. "Know your parts" campaign.
POOLED SERVICE
COMPETENCE
ZF SERVICES was founded in
2008 as the new ZF aftermarket
organization which not only
combined the worldwide spare
parts trade and the sales and
service organization, but also
the global customer service
activities of all of ZF's After
Sales brands. Since then, ZF
Services has positioned itself
as a global solutions provider
for aftermarket challenges.
2012
CONCEPT-BASED WORKSHOPS
A NEW WORKSHOP CONCEPT was planned for 2012. With pro[Tech] and pro[Tech]
plus, ZF Services has since then offered a
product-oriented workshop concept unique
to the industry for all ZF brands, providing
installation instructions, parts catalogs, hotlines and helplines, as well as training courses and advertising material.
ZF SERVICES Up2DATE September 2015
2008
2015
HELMUT ERNST TAKES OVER
THE POSITION OF CHAIRMAN OF THE BOARD OF DIRECTORS has
been occupied by Helmut Ernst as of this year. He took over from Alois
Ludwig who retired.
Together with Ernst, ZF Services is moving toward the digital future of
the aftermarket. One building block is the Openmatics telematics system which makes it possible to offer further connectivity solutions.
19
PHOTO: davis/Fotolia
EVENTS
Traveling the World
In 2015, ZF Services will continue to welcome its business partners to
the most important trade shows worldwide.
Debut in Chicago
vehicles and bus fleets. "We ensure that our custo-
In April, the Automechanika Chicago celebrated
mers can use new technologies, such as Bluetooth
its debut in the McCormick Place trade show
Low Energy (BLE), safely and efficiently," says
center with ZF Services LLC. Dirk Fuchs, ZF
Openmatics General Manager Thomas Rösch.
Services engineer and responsible for technical
training courses, presented live training courses
Lemförder launch in South Africa
on subjects such as the ZF 9HP automatic trans-
During a large event, ZF Services South Africa
mission or the assembly of Sachs shock absorbers.
presented the newly launched Lemförder product
brand at the Automechanika Johannesburg. Our
▶
Increased efficiency for fleet operators
South African colleagues will thus benefit from
At the transport logistic 2015 in Munich, ZF
the broad product range of more than 13 000 stee-
Services presented Openmatics as an example of
ring systems and chassis components in OEM
trendsetting telematics solutions for commercial
quality in the future. ∙
International event calendar
Your opportunity to talk with ZF Services!
OCTOBER 16 TO 21, 2015
OCTOBER 20 TO 24, 2015
OCTOBER 29 TO NOVEMBER 1, 2015
Bus World Kortrijk
Belgium
BedrijfsautoRAI
Netherlands
Powertrain Expo
USA
▶ BOOTH 603
▶ BOOTH 04.220
▶ BOOTH 325
NOVEMBER 2 TO 5, 2015
NOVEMBER 18 TO 20, 2015
DECEMBER 2 TO 5, 2015
AAPEX 2015
USA
Expo Transporte
Mexico
Automechanika Shanghai
China
▶ BOOTH 5061, LEVEL 2
▶ BOOTH J2525
▶ HALL 2
20
ZF SERVICES Up2DATE SEPTEMBER 2015
EVENTS
IN THE ANNIVERSARY
YEAR, "ZF hilft" supports 100 schools
around the world (top).
Dance performances
and shows ensured a
first-rate atmosphere
(left).
THE GUESTS: Among
others, ZF's CEO Dr.
Stefan Sommer welcomed President of the
German Association of
the Automotive Industry
Matthias Wissmann
(top) and Chairman of
the Board of Management of Bosch Dr. rer.
nat. Volkmar Denner.
100 Years of ZF
A moving event
September 9, 1915: When the "Zahnradfabrik,
looked back on exactly this success story, on spe-
Gesellschaft mit beschränkter Haftung" was ente-
cial historic moments, and ground-breaking de-
red into the trade register of the Tettnang munici-
velopments, always under the motto of "Motion
pal court on this completely ordinary late sum-
and Mobility".
mer day, presumably none of the founding fathers
The guests experienced an unforgettable gala eve-
would have dreamed that this would be the be-
ning inspired by this motto, hosted by the well-
ginning of a great success story.
known German news anchor Judith Rakers.
September 9, 2015: Exactly 100 years have
Elaborately staged screen animations, acrobatics,
passed since this formality. In the Rothaushalle
dancing, and music, as well as the speeches by
at the Messe Friedrichshafen (trade show
Dr. Stefan Sommer and VDA (German Association
grounds), 1 500 guests – among whom there
of the Automotive Industry) President Matthias
were more than 100 ZF Services partners –
Wissmann made for moving moments. ∙
ZF SERVICES Up2DATE SEPTEMBER 2015
21
PROSPECTS
THE ZF THINK TANK
Thinking Ahead
With its think tank, ZF ventures a glimpse into
the future of mobility. How deeply and sustainably will society's understanding of mobility
change over the coming years and decades?
Which trends for new products and services will
result from these megatrends? And what are the
perspectives of these new technologies and
markets?
Together with partners from politics, the industry, science, and society, the ZF think tank is
looking for answers to these questions. Because
only thinking outside the box will enable us to
recognize new innovation and growth areas
In the coming issues, you will certainly continue
early on. Currently, our colleagues in the ZF
to read about numerous innovations suggested by
think tank are mostly working on the area of
the clever minds at work in the ZF think tank.
digital integration of automobile traffic – keyword: connectivity. The subject of energy will
also play a large role in the future.
Do you have suggestions for us? Please contact
the ZF think tank: ▶ [email protected]
In the next issue of
Up2DATE
News of the Automechanika Year
IMPRINT
The largest Automechanika trade show will again be held
in Frankfurt next year – and ZF Services will be able to offer
a large number of new products and services for the aftermarket.
Responsible (respons. acc. to German Press Law):
Fabiola Wagner
Coordination: Jessica Knoch
Editorial office: Springer Fachmedien München GmbH,
Simone Eschenbach
Authors: Alexander Heintze, Dieter Väthröder,
Simone Eschenbach
Layout & Art Direction: Bianca Radke, Karl Bartl
Printing: Eberl Print
THE NEXT Up²DATE WILL BE PUBLISHED IN MARCH 2016. You
don't want to wait that long? If you subscribe to our newsletter, we
will keep you posted in the meantime. Simply register free of charge
at: ▶ www.zf.com/up2date.
Your Feedback
Do you have any criticism, ideas, or suggestions concerning the
magazine? We would be delighted to receive your feedback.
Please contact us at: ▶ [email protected].
22
Published by: ZF Friedrichshafen AG, ZF Services
97404 Schweinfurt, Germany
Phone: +49 (0) 97 21 – 47 56-0
E-mail: [email protected]
www.zf.com/services
READER SERVICE
Would you like to have Up2DATE sent to your address
free of charge? Your address has changed? Our reader
service will be happy to assist you! Please send an
e-mail with your subscription order, or, if your address
has changed, with your old and new address, to this
e-mail address:
▶ [email protected]
ZF SERVICES Up2DATE SEPTEMBER 2015
NEWCOMERS TO THE ZF SERVICES
RANGE
For more new products in the ZF Services portfolio
and more detailed information, visit:
▶ www.zf.com/spareparts/update
IVECO
EuroTrakker
MAN
F 90
Clutch release bearing
Clutch release bearing
RENAULT TRUCKS Premium
Clutch kit
PEUGEOT
4008
Suspension spring
AUDI
A6 (4B2, C5)
Clutch kit
PEUGEOT
308 (4A_, 4C_)
Clutch kit
VOLKSWAGEN
TRANSPORTER IV Bus
(70XB, 70XC, 7DB, 7DW)
Clutch kit
SEAT
TOLEDO IV (KG3)
Clutch disk
AUDI
A3 (8V1)
Repair kit, suspension strut mount
KIA
PICANTO (BA)
Wire rope hoist, clutch actuation
system
OPEL
INSIGNIA
Dust protection kit, shock absorbers
MERCEDES-BENZ
CLA Coupe (C117)
Shock absorbers
MITSUBISHI
PAJERO PININ
(H6_W, H7_W)
Shock absorbers
NEOPLAN
Cityliner
Control arm, wheel suspension
MERCEDES-BENZ
AROCS
Drag link
BMW
2 Active Tourer (F45)
Bellows, steering system
OPEL
ASTRA H (L48)
Bearing, axle carrier
PEUGEOT
1007 (KM_)
Bearing, control arm
SEAT
ALTEA (5P1)
Bearing, manual transmission
CITROËN
BERLINGO (B9)
Bearing, stabilizer
OPEL
ASTRA J
Engine mounts
MAZDA
6 Fastback (GJ, GH)/
6 Saloon (GJ, GH)
Rod/strut, stabilizer
SKODA
OCTAVIA (5E3)
Rolling bearing, suspension strut
mount
FIAT
PUNTO Van (199)
Repair kit, suspension strut mount
OPEL
INSIGNIA Caravan/
INSIGNIA Estate
Dust protection kit, shock absorbers
BMW
5 (F10, F18)
Rubber buffer, suspension
VOLKSWAGEN
GOLF VII (5G1, BE1)
Shock absorbers
MERCEDES-BENZ
A-CLASS (W176)
Repair kit, suspension strut mount
MERCEDES-BENZ
C-CLASS (W202)
Hydraulic pump, steering system
MERCEDES-BENZ
E-CLASS (W124)
Hydraulic pump, steering system
MERCEDES-BENZ
SL (R129)
Hydraulic pump, steering system
PORSCHE
944
Steering gear
PORSCHE
968
Steering gear
ZF SERVICES Up2DATE SEPTEMBER 2015
23
INTELLIGENT TECHNOLOGY
IS COMPLICATED.
INTELLIGENT SERVICE IS NOT.
Telematics, networked vehicle systems, remote diagnosis: Topics that will move our
customers tomorrow, already move us today. In this context, we do not only develop
products and services, but also intelligent service solutions which make many things
easier. Thus, you will also be able to understand the language of the vehicles of
tomorrow. Find out how we contribute to making this happen at zf.com/service