Older people`s care services
Transcription
Older people`s care services
Getting the most out of life An A to Z of services for older people in Southwark Welcome to this A to Z directory of services for older people This is an A to Z of services directory for older people living in Southwark. We hope it’ll help you get more out of life in Southwark. It’s primarily for anyone aged 60 years or over but carers and family members may find it useful too. Inside you'll find information on everything from accident prevention to library opening times to walk in health centres. We hope you find this directory useful and we'd like to know what you think about it. We've included a form at the back which you can send back to us with your thoughts. From your comments, we aim to update and publish a new directory every 18 months. By working together, we believe we can deliver you the very best services. In 2006, following a wide scale consultation, when we talked with older people about their needs, we published Southwark's five year plan for older people, called Independence and Wellbeing for Life. We listened to what you had to say about what really mattered and used your views to produce the plan's key actions. Among many things, you asked for better information so you could access services and take part in the range of activities throughout the borough. So we have made a real effort to include details on as many services as possible provided by different organisations across the borough – the council, health providers, police, community groups and voluntary organisations. If you need to find out more about general council services, you should refer to a separate published directory, the AZ of Services in Southwark, produced by Southwark Council. This booklet can be obtained by calling 020 7525 5000 or by visiting your local library or one stop shop. 2 Charlie Cherrill Chair, Southwark Pensioners Forum Mee Ling Ng OBE Chair, NHS Southwark Cllr David Noakes Executive member for health and adult care, Southwark Council To find out about wheelchair access, hearing loops and other venue or service access issues, please contact the service directly. A Accidents and emergencies The risk of accidental injury and falls in the home increases with age. However active you are, as you get older you may find at times that you find it hard to balance, that your reaction times are slower, your muscles and joints are weaker and that your eyesight is deteriorating. This is why it’s important that your home is a safe place to be to reduce the risk of accidents. Emergency department Visit the emergency department at King’s or St Thomas’ hospitals for emergencies such as loss of consciousness, severe chest pain, serious accidents or loss of blood. Always dial 999 if a situation is urgent, critical or life threatening. Advice centres At Southwark advice centres you can get advice, information and guidance on your legal rights, entitlements and responsibilities. Some are general centres, providing advice on welfare benefits, housing, employment, consumer rights, legal matters, health, money and debt issues. Others specialise in just one issue such as immigration and nationality. AfroAsian Advisory Service T 020 7701 0141 53 Addington Square, SE5 7LB Blackfriars Advice Centre T 020 7701 3999 199 Walworth Road, SE17 1RL Cambridge House T 020 7358 7000 E [email protected] W www.ch1889.org 131 Camberwell Road, SE5 0HF See also Falls prevention, p26; Hospitals, p31; Minor injuries unit, p39; NHS Walk in Community legal service direct centre in New Cross, p50; GP Walk in T 0845 345 4345 centre, p28; GP out of hours service, p28 Immigration advisory service Adapting your home T 0844 974 4000 Following an assessment of your difficulties by Southwark Health and Independent advice in community Social Care’s occupational therapy service, languages it may be agreed that your home can be Multilingual community rights shop adapted, for example, by fitting grab rails T 020 7703 4442 or installing ramps. Contact the E [email protected] occupational therapy service for an W www.mlcrs.co.uk assessment form. 213 Camberwell Road, SE5 0HG See Equipment, p23; Occupational therapy service for the contact details, p40; Housing and homes section, Small repairs scheme, p32 Pension credit claimline T 0800 991 234 Southwark Citizens Advice Bureau T 0844 499 4134 W www.southwarkcabservice.org.uk Bermondsey office, 8 Market Place, Southwark Park Road, SE16 3UQ Peckham office, 97 Peckham High Street, SE15 5RS If you are reporting abuse it is helpful if you can provide your name to enable further contact, but you can also report suspected abuse and not disclose your identity should you wish. T Duty social worker, 0845 600 1287, Monday to Friday, 9am to 5pm Southwark leaseholders’ advice project T Out of hours team, 020 3299 6012 T 020 7237 9532 T Community safety unit E [email protected] 020 7232 6237/6160/6218 Southwark Credit Union T 020 7787 0770 Safeguarding adults E safeguardingadultscoordinator@ southwark.gov.uk Southwark Law Centre W www.southwark.gov.uk/ T 020 7732 2008 Safeguardingadults Hanover Park House, 1416 Hanover Park, T 020 7525 1754 SE15 5HG Domestic violence Southwark Pensioners Centre T 020 7708 4556 Bede House 305307 Camberwell Road, SE5 0HQ Free, confidential and nonjudgemental advice in a safe and friendly environment, See also Age Concern Southwark, p6; on safety, housing, legal matters, Benefits, p9; Community and day immigration, benefits and other practical centres, p17; Help the Aged, p30 issues. Bede House also offers a same sex domestic violence service. Adult abuse T 020 7237 9162 Adult abuse is when an older person E [email protected] suffers because of physical cruelty, W www.bedehouse.org emotional neglect, sexual abuse or financial exploitation. Broken Rainbow A helpline service for lesbian, gay, bisexual If you think someone is being abused or or trans people affected by domestic someone is abusing you, contact the duty violence. Broken Rainbow also works to social worker or Southwark Police on the raise the issue of domestic violence in telephone numbers listed below. If you are same sex relationships with organisations being abused and feel unable to call us in the criminal justice system yourself, tell someone you trust and ask T 0845 260 4460 them to do it for you. W www.brokenrainbow.org.uk 4 Support Without Prejudice Victim Support service for victims of hate crimes. T 020 7378 8886 In an emergency always dial 999 for the police. See also Police, p42; Victim Support Southwark, p49 Adult learning We aim to promote progression and enjoyment through adult learning. We offer part time courses taught by experienced staff, at times that are convenient to you. Whether you’re looking to develop new skills to find a better job or to learn something new for the fun of it, we’ve got a range of exciting courses to meet your needs. Enrolments are now taking place. Come along to Thomas Calton and sign up. Monday to Friday, 9.30am to 4.30pm Monday or Wednesday evening from 6pm to 8pm (term times) Fees Course and registration fees are due on enrolment. There is an annual registration fee of £5. English, literacy, numeracy and family learning courses are free. Concessionary fees available for anyone aged over 60 or for those receiving a means tested benefit. To claim a concessionary rate, bring evidence of residency status, meanstested benefits confirmation or proof that your state pension is your main source of income. Arts, craft and design courses: ceramics, fashion, furniture making, home furnishings, life drawing, painting and drawing, pattern cutting, portrait modelling, soft tailoring, upholstery, wood carving and woodwork. Childcare courses: introduction to childcare, preparing to work in a pre school setting, introduction to teaching assistance, parenting. Health, fitness and dance courses: belly dance, dance fitness, fitness for health, keep fit 50+, pilates, yoga, health and safety in the workplace. New technologies: social networking on the internet Skills for life courses: a range of classes for everyone from beginners and upwards. Reading, writing, spelling, grammar, speaking, listening, numbers, measuring, handling data, English. T 020 7358 2100 W www.southwark.gov.uk/adultlearning University of the Third Age A selfhelp organisation for people no longer in full time employment providing educational, creative and leisure opportunities in a friendly environment. T 020 8466 6139 E [email protected] W www.u3a.org.uk See also Exercise, p24; Leisure centres, p35 Age Concern Southwark An independent charity that promotes the wellbeing of all older people. Age Concern Southwark’s services include five day centres, community care, home care, Macmillan palliative care service, insurance services and a black and ethnic minority information and advice service. T 020 7701 9700 E [email protected] W www.acls.org.uk Age Concern community care support service Provides information, advice and support to local older people on a range of issues including welfare benefits, housing and crisis prevention. North of the borough T 020 7403 8310 or 020 7252 1916 South of the borough T 020 7703 6105 Age Concern North Southwark Healthy Ageing Centre Day centre to support older people and encourage participation in activities to improve their health and wellbeing. Open access. T 020 7237 0860 Age Concern South Southwark healthy ageing activities There are a range of activities in the south of the borough to help support older people and enable them to enjoy a better quality of later life. Open access. T 020 7732 2254 6 Alarm schemes Aid Call Age Concern Personal alarms providing 24hour emergency response. T 0800 772 266 Help the Aged SeniorLink telephone response service Personal alarms providing 24hour emergency response. This service is means tested. T 0845 603 4576 Smart response service Southwark’s monitoring and alarm response team (Smart) provides a 24hour, seven days a week response service supporting older people to live as independently as possible. It uses technology, such as neck pendants and other electronic devices in the home, to monitor a person’s wellbeing and to summon help if required. T 020 7525 2999 E [email protected] W www.southwark.gov.uk Fred Francis Centre, 269 Lordship Lane, SE22 8JG Alcohol and drug misuse To find out about local services contact Southwark drug and alcohol action team. T 020 7525 3040 Foundation 66 Community and accommodationbased services, supporting people to achieve positive change and freedom from the harmful effects of alcohol and other drugs. T 020 7403 4077 E info@arpuk.org W www.arpuk.org 68 Newington Causeway, SE1 6DF Equinox Alcohol misuse advice and counselling services. T 020 7401 3722 107 Waterloo Road, SE1 8UL Southwark Irish Pensioners Project T 020 7232 1004, 020 7232 1699 or 020 7232 1994 E [email protected] or [email protected] W www.irishinlondon.org Evelyn Coyle Centre 49a Grange Walk, SE1 3DY Alzheimer’s Society Southwark Provides information of local services, education, support, home visits, advice and advocacy to people, and their carers, with all forms of dementia. T Helpline 0845 300 0336 Enquires 020 7089 9173 E [email protected] W www.alzheimers.org.uk/southwark Stones End Day Centre, 11 Scovell Road, SE1 1QQ See also Mental health, p38 Antisocial behaviour You can report antisocial behaviour online or by phone. For advice on persistent antisocial behaviour, contact the Southwark antisocial behaviour unit (sasbu). It can take legal action against persistent offenders. In emergencies always call 999. T 020 7525 5777 (24 hours a day reporting line) E [email protected] W www.southwark.gov.uk/asb See also Community safety, p19; Mediation, p38 Arts Southwark is bursting with cultural activities, galleries and theatres. Southwark Council’s arts service promotes, advises and funds arts and culture in the borough. T 020 7525 2000 E [email protected] W www.southwark.gov.uk/art Age Exchange Age Exchange is internationally known for work in all areas of reminiscence, including theatre, publishing, exhibitions, cross generational projects and training workshops. Age Exchange is the only professional reminiscence theatre company in the country performing plays based on the memories of older people. Age Exchange can be booked to perform in day centres, residential homes, hospital wards, community centres, libraries, schools and theatres. T 020 8318 9105 E administrator@ageexchange.org.uk W www.ageexchange.org.uk The Reminiscence Centre, 11 Blackheath Village, SE3 9LA Seniors Creative Network, part of Southwark Arts Forum Creative activities and events for older people in Southwark, including painting and drawing, crafts and applied arts, music and movement and singalong workshops. Suggestions for other workshops always welcome. Seniors Creative Network meetings are held bimonthly and everyone is welcome to attend. T 020 7252 8672 E [email protected] ShapeArts Helps disabled people access the arts, by providing volunteers to accompany disabled people to theatres, cinemas and other arts venues. Camberwell College of Arts T 0845 521 3457 Runs community and education projects in W www.shapearts.org.uk Southwark to increase access to the arts by local people and support the creativity of The Welcome Singers people across the community. This includes An older people's choir with 30 members an arts introduction course for local elderly and a professional conductor that meets people in partnership with the Southwark on Wednesday afternoons from 2pm to Seniors Creative Network. 4pm at the Southwark Pensioners Centre. T 020 7514 6302 No previous experience of choral singing E [email protected] is required. Members pay an annual W www.camberwell.arts.ac.uk subscription of £3 and a weekly Peckham Road, SE5 8UF contribution of £2 but you can come free for one Wednesday rehearsal before Entelechy Arts deciding whether to join. Drama, dance and music project for older Contact Southwark Pensioners Centre people from all backgrounds for more information, p19 performances, plus tea dances and cabaret for the 21st century! Call for See also Clubs and groups, p14; event details. Community and day centres, p17; T 020 8694 9007 Silver, p47 E [email protected] W www.entelechyarts.org The Albany, Douglas Way, SE8 4AG 8 B Bathing Help with bathing at home can be provided to those who are unable to bath themselves due to weakness, an illness or disability. See Older people’s care services, p40 Befriending Befriending services are offered by voluntary organisations to provide isolated and lonely older people with opportunities for socialising, companionship and a sense of being part of a community. Opportunities are also available to older people to volunteer to become a befriender to other older people. Benefits for older people Black elders day care Southwark Council’s joint team will help T 020 7701 9812 you claim all the benefits you are entitled 50 Lomond House, SE5 7AL to. It can help you complete application forms, make a referral for disabled Age Concern Southwark parking and social care. The team can T 020 8690 9060 visit you at home. T 020 7089 6026 Alzheimer’s Society Southwark E [email protected] T 020 7264 5980 or 020 7089 9173 W www.southwark.gov.uk/jointteam Stones end Day Centre, 11 Scovell Road, SE1 1QQ If you have already made a claim for a housing benefit or council tax benefit Blackfriars Settlement and wish to discuss this please contact T 020 7928 9521 our benefit team. T 020 7525 1880 Charterhouse in Southwark E [email protected] T 020 7357 7733 W www.southwark.gov.uk/benefits 40 Tabard St, SE1 4JU Independent advice If you need help to challenge an unfavourable benefits decision, you can make an appointment through your GP surgery to see an adviser from the benefits and health project. T 020 7701 0141 See also Advice centres, p3; Age Concern Southwark, p6; Southwark Pensioners Centre, p19 Dulwich Helpline T 020 8299 2623 Southwark Asian Women’s Association T 020 7252 9290 Southwark Churches Care T 020 7252 6381 Brandon Baptist Church, Redcar Street, SE5 0NA Southwark Circle Southwark Circle offers help with life’s practical tasks, as and when you need it. As well as the opportunity to get out and about from the house, meet new people, teach and learn new things. T 0800 112 3441 E [email protected] W www.southwarkcircle.org.uk Southwark Irish Pensioners T 020 7232 1004 Time and Talents T 020 7231 7845 See also Black and minority ethnic support services, p10; Clubs and groups, p14; Community and day centres, p17 Great Lakes African Women’s Network Support services for African women who are affected by bereavement. T 020 7928 2800 E [email protected] W www.glawn.org.uk 14a Baylis Road, SE1 7AA Irish Chaplaincy, older and vulnerable person programme Pastoral programme for older and vulnerable Irish people who are isolated and lonely. T 020 7701 9008 142a Rodney Road, SE17 1RA Muslim Association of Nigeria Support service for ethnic minorities living in Southwark, offering social activities and events for families and older people. T 020 7231 0100 365 Old Kent Road, SE1 5JH Bereavement Organisation of Blind Africans and See Cemeteries and crematoriums, p13; Caribbeans Counselling, bereavement and Support service for visually impaired selfhelp, p20 African and Caribbean people, providing training and education to enable them to Blue badges take up opportunities in employment. T 020 7735 3400 See Transport, p48 E [email protected] 1st floor, Gloucester House, Black and minority ethnic 8 Camberwell New Road, SE5 0TA support services Black Elders Concern Support service for vulnerable older people aged 50 and over, for example people with physical and sensory disabilities, HIV or Aids. T 020 7701 9812 186 Peckham High St, SE15 5EG 10 Southwark Muslim Women’s Association Support service for Muslim women and their families and elderly Muslim women living in Southwark, offering information and advice, classes, free lunches and social activities. T 020 7732 8053 Bellenden Old School, Bellenden Road, SE15 4DG Southwark Somali Refugee Council Advice on immigration and refugee status. T 020 7358 3274 E [email protected] Unit 143, Camberwell Business Centre, Lomond Grove, SE5 7HN Builders register list Southwark West African Women’s Support Group Advice, counselling and employment training for women up to 70 years old. T 020 7277 1780 Please note that the inclusion of a trader on this register is only an indication that they have made a commitment to meet certain minimum standards, which have been set out in our code of practice. See also Befriending, p9; Carers, p13; Clubs and groups, p14; Community and day centres, p17 Bogus callers See Community safety, p19 Bookbus See Libraries, Special library service, p37 Bowel screening See Screening, p47 A register of builders who have undergone a strict vetting procedure by our Trading Standards Service. Services include electricians, plumbers, roofers, gas fitters and gardeners. T 020 7525 2000 E [email protected] W www.southwark.gov.uk/builders Burglary See Community safety, p19 Bus pass See Transport, Freedom pass, p48 C Care assessments Breast screening If you require assistance with personal care such as washing or dressing, or other See Screening, p47 practical daily tasks such as cooking and cleaning, you can request a care Burials assessment. T 0845 600 1287 See Cemeteries and crematoriums, p13 W www.southwark.gov.uk/olderpeople For further information about care assessments, see Older people’s care services, p40 Independent advice You can access independent advice about care assessments and packages through Cambridge House advocacy project. T 020 7358 7000 Counsel and Care A national charity working with older people, their families and carers to get the best care and support. T 0845 300 7585 E [email protected] W www.counselandcare.org.uk See also Advice centres, p3; Direct payments, p22; Older people’s care services, p40 Care homes There are two main types of care homes: Residential care homes Blue Grove House T 020 7394 2300 325 Southwark Park Road, SE16 2JN The Elms T 020 8693 4622 147 Barry Road, SE22 0JR Greenhive T 020 7740 9880 50 Brayards Road, SE15 2BQ Love Walk T 020 7703 3632 10 Love Walk, SE5 8AE Rose Court T 020 7394 2190 253 Lower Road, SE8 5DN Care homes without nursing care: residential homes, where people live Waterside short or long term. They provide T 020 7358 5780 accommodation, meals and personal care 40 Sumner Road, SE15 6LA (such as help with washing and eating). Care homes with nursing Care homes with nursing care: These homes are the same as those without Burgess Park Nursing Home nursing care but they also have registered T 020 7703 2112 nurses who can provide care for more 81 Picton Street, SE5 7QH complex health needs. Cherry Croft Care Centre Both types of care home are registered T 020 7732 0906 with the Care Quality Commission, which Wilkinson House, Dewar Street, SE15 4JP publishes reports on the quality of services provided at the home. These Hamilton Lodge reports can be accessed at T 020 8699 6080 W www.cqc.org.uk 36 Honor Oak Road, SE23 3RZ 12 Queens Oak T 020 7277 9283 6472 Queens Oak Road, SE15 2EP Southwark Park T 020 7237 4744 94116 Southwark Park Road, SE16 3RR St Andrews T 020 7787 4462 6466 Choumert Rd, SE15 4AX Tower Bridge Care Centre T 020 7394 6840 1 Tower Bridge Road, SE1 4TR Southwark Carers Provides advice, information and support for carers. T 020 7708 4497 E [email protected] Cambridge House, 131 Camberwell Road, SE5 0HF See also Alarm schemes, p6; Black and minority ethnic support services, p10; Community and day centres, p17; Occupational therapy, p40; Older people’s care services, p40; Respite care, p46 Car parking See also Housing and homes section, Sheltered housing, p33 See Transport for information on Blue badges, p48 Carers A number of services are provided for carers and the person they care for. You can also ask for a separate carers assessment, where you can discuss what help you need. If you care for someone and want help, ask Southwark Health and Social Care to carry out a care assessment for the person you care for. T 0800 389 5339 (free carers helpline) W www.southwark.gov.uk/carers For further information on services for carers in Southwark, see Older people’s care services, p40 Organisation of Blind Africans and Caribbeans T 020 7735 3400 Cemeteries and crematoriums Southwark Council’s bereavement service offers help with funeral procedures in cemeteries and crematoriums, plus information on organising a funeral and the costs involved. T 020 7639 3121 E [email protected] W www.southwark.gov.uk/bereavement See also Counselling, bereavement and selfhelp, p20 Chemist See Pharmacists, p41 Chiropody See Foot health, p27 Clubs and groups Beormund Centre There are many clubs and groups across Over 50s mixed exercise class, Monday Southwark, providing social opportunities mornings 11am to noon. and activities for older people. Most local Art class Monday 1.30pm to 3.30pm churches also have regular groups for and Sequence dancing Wednesday pensioners or older people, contact your local 1pm to 3pm. church for details. Call for more information. T 020 7237 9313 177 Abbey Street, SE1 2AN AAINA Women's Group (Asian women’s association) Bengali Women’s Group Advice and information, befriending, English classes, drop in sessions, walks, social activities, health information and health promotion, embroidery sessions, keep fit classes. free lunches, advice and information, T 020 7358 0697 sewing class for people over 60. E [email protected] T 020 7357 0623/020 7403 9888 E [email protected] Thomas Calton Centre, Alpha Street, Rockingham Community Centre, SE15 4NX Falmouth Road, SE1 6RQ Age Concern Early Intervention Over BERPAG 55s Club Bermondsey Pensioners Action Group Weekly group providing armchair First Wednesday of the month 10.30am exercises, exercise to music, bingo, quizzes, arts and crafts and other games. Beormund Centre, Abbey Street SE1 Onsite hairdresser and chiropodist. EDPAG T 020 7237 0860 East Dulwich and Peckham Pensioners 95 Southwark Park Road, SE16 3TY Action Group Last Thursday of the month Albrighton Golden Years Club Jack Jones House, 12 Reedham Street, T 020 7274 0509 SE15 4LB Albrighton Community Centre, Albrighton Road, Dog Kennel Hill Estate, Southwark Cypriot Lunch Club SE22 8AH T 020 7277 8690 E [email protected] Alzheimer’s Society Southwark 12a Asylum Road, Peckham, SE15 2RL T 020 7089 9173 Stones End Day Centre, 11 Scovell Road, SE1 1QQ 14 St Jude's Community Association Pensioner's group Tuesday 12.30pm to 3pm Bingo Tuesday 1pm to 3pm T 020 7928 9840 E [email protected] The Crypt, St Jude's Church, St George's Road, SE1 6EZ Thursday Club Dance, chat and music. Tuesday and Thursday 1.30pm to 3.30pm First Friday of the month £3 T 020 7237 5722 St Peter’s and the Guardian Angels Paradise Street, SE16 Time and Talents Time and Talents over 60s Monday club 1pm to 3pm Time and Talents over 50s Thursday club 1pm to 3pm Rainbow Arts and Crafts 10.30am to 12.30pm T 020 7231 7845 The Old Mortuary, St Marychurch Street, SE16 4JE Crusoe Club for the Blind and Partially Sighted Transport through DialaRide, chairbased exercises, lunch, is £2.50, arts and crafts. T 020 7928 9521 Blackfriars Settlement, 15 Rushworth Street, SE1 0RB Dulwich Helpline Small stimulating activity groups including chairbased exercise, yoga, poetry, art appreciation, bridge, reminiscence, book and music clubs, befriending groups and a number of dropins. T 020 8299 2623 Dulwich Community Hospital, East Dulwich Grove, SE22 8PT Explorers Club Educational and cultural activities and visits to places and events of cultural, artistic or historical interest. Members pay a £5 annual subscription and there are variable charges for some outings – often far less than the full cost. For information about the current programme or a membership form, contact the Southwark Pensioners Centre, p19 Golden 60s Club Informal friendship club on Thursdays, 1.30pm to 4pm, offering a chat over a cup of tea and bingo. T 020 7403 3841 Pensioners Hall, Lawson Estate, SE1 Goose Green Luncheon Club T 020 8693 2090 Goose Green Centre East Dulwich Road, SE22 Latin American Golden Years Day Centre Services and support for older people from the Latin American and Spanish speaking communities. Advice service, social and leisure activities. T 020 7793 0469 E [email protected] 129 Cancell Road, SW9 6HN Pioneer African Caribbean Over 50s Group Talks on health, wellbeing and welfare, lunch, exercise. T 07958 371 122 Wednesday group: East Dulwich Community Centre, 4664 Darrell Road, SE22 Friday group: Copleston Centre, Copleston Road, SE15 4AN Southwark Churches Care T 020 7252 6381 Brandon Baptist Church, Redcare Street, SE5 0NA Southwark Irish Pensioners Project Activities, welfare and housing advice T 020 7232 1004 19 Spa Road, SE16 3SA Southwark Pensioners Action Group The Southwark Pensioners Action Group (SPAG) welcomes members aged 50 and over who live in Southwark. Contact SPAG through Southwark Pensioners Centre, p19 Southwark Pensioners Forum Meets every two months. All local pensioners and representatives from pensioner groups are welcome to come and discuss issues of concern to local pensioners. Speakers are invited from areas such as health, employment and pensions and adult education and useful information is distributed to members. T 020 7525 0514/7499 E [email protected] W www.southwark.gov.uk Meetings at Southwark Town Hall, Peckham Road, SE5 8UB 16 Sunday Lunch Club A roast lunch is provided as well as tea and lots of time to talk. Talks on advocacy and budget management, and workshops on art appreciation, arts and crafts. T 020 7928 9521 Blackfriars Settlement, 15 Rushworth Street, SE1 0RB Thursday Lunch Club Lunch and lots of activities including chair yoga, arts and bingo T 020 7928 9521 Blackfriars Settlement, 15 Rushworth Street, SE1 0RB Time and Talents over 60s Monday club Meet and chat with friends, enjoy a range of entertainment such as talks, raffles, quizzes and bingo. Time and Talents also provides other clubs for all ages, which may be of specific interest to older people, including a gardening group, a stroke club and arts and crafts groups. T 020 7231 7845 E [email protected] W www.timeandtalents.org.uk Main hall, The Old Mortuary, St Marychurch Street, SE16 See also Age Concern, p6; Community and day centres, p17; Help the Aged, p30; Southwark Pensioners Centre, p19 Community and day centres Southwark’s community centres and day centres offer a wide range of social, leisure and support services for older people. They can help you maintain your independence and you can meet people in similar circumstances to you. Some community and day centres cater for people with mental health problems and for adults with physical disabilities, some of which are on a referral basis, following a care assessment (check with the service). Call the provider for more details. For a care assessment, see Care assessment, p11 Age Concern Southwark Black Elders Group for older people with mental health needs from the African Caribbean community, referrals from Southwark Health and Social Care. Services include meals, arts and crafts and outings. T 020 7701 9812 W www.ageconcernsouthwark.org.uk D'Eynsford Centre, 4 D'Eynsford Road, SE5 7EB Age Concern Southwark Mentally Frail Elders Day Centre offering weekend day care for older people with a mild to moderate mental health need. T 020 7701 9812 D'Eynsford Centre, 4 D'Eynsford Road, SE5 7EB Age Concern Southwark South Southwark Healthy Ageing Centre T 020 7732 2254 W www.ageconcernsouthwark.org.uk Nunhead Day Centre, St Antony with St Silas Community Centre, SE15 3EB Age Concern Southwark Stones End Day Centre for older people with long term conditions, physical disabilities, mental health needs and visual and hearing impairments. T 020 7403 8310 W www.ageconcernsouthwark.org.uk Stones End Day Centre, 11 Scovell Road, SE1 1QQ Aylesbury Day Centre (for people with physical disabilities) T 020 7525 5219 2 Bradenham Close, Boyson Road, SE17 2QB Black Elderly Group Southwark T 020 7639 8655 E [email protected] Elm House, 86 Bellenden Road, Peckham, SE15 4QR Blackfriars Settlement Education classes, art club, theatre group, Nightingale singers, befriending, lunch club (Monday and Thursday) information and legal advice. T 020 7928 9521 15 Rushworth Street, SE1 0RB Charterhouse in Southwark T 020 7407 1123 Rainbow Building, 32 Crosby Row, off Long Lane, SE1 3PT Copleston Centre Multipurpose, multifaith community centre, activities for all ages including outreach work for adults with mental health problems. Provides therapy for the elderly, exercise groups and a book club. T 020 7732 3435 E [email protected] or [email protected] Copleston Road, SE15 4AN Darwin Court (Peabody Trust) Exercise classes for all abilities, swimming pool, IT training suite (morning only), healthcare suite offering various therapies, and a cafe (8.30am to 3.00pm). Opening hours: Monday to Friday, 8am to 8pm, Friday, 8am to 7pm T 020 7021 4670 Crail Row, SE17 1AD 18 Fred Francis Day Centre Art class, sewing, pottery, exercise classes and aromatherapy, day trips, lunches, discussion groups and quizzes. Open seven days a week. T 020 7525 2980 269281 Lordship Lane, SE22 8JG Golden Oldies Community Care Project A variety of activities, including a keep fit class, bingo, art and crafts, sewing, knitting and crocheting, social trips, massage, games, healthy living checks and talks. T 020 7701 2999 Walworth Methodist Church Hall, 54 Camberwell Road, SE5 0EN Holmhurst Day Centre (for people with mental health needs) T 020 7274 6552 46 Halfmoon Lane, SE24 9JX Peckham Settlement Clubs on Mondays and Fridays, providing friendship and social activities. T 020 7639 1823 Peckham Settlement, Goldsmith Road, SE15 5TF South Asian Elderly Day Centre Care and support for Asian people aged 50 years and over, who are isolated and vulnerable due to infirmity or disability, offering meals, information and advice, social and cultural activities. T 020 7358 9997 Southwark Asian Centre, Peckham Rye, SE15 4NU Southwark Cypriot Elderly Day Centre Health checks and advice, bingo and other services. T 020 7277 8690 12a Asylum Road, SE15 2RL Southwark Park Day Centre T 020 7237 0732 345 Southwark Park Road, SE16 2JN Southwark Pensioners Centre Facilities include meeting rooms for hire, IT suite for practice and (occasional) training, welfare rights advice, over 60s employment bureau, community development support and access to a wide range of information. The centre hosts a range of social, educational, support and campaigning groups including the Southwark Pensioners Action Group, Explorers Club and the Transport Action Group. T 020 7708 4556 E [email protected] See Southwark Circle, p10 Southwark Somali Elders Project Well women and well men clinics, outings, exercise, social activities, welfare and benefits advice, and transport for disabled people. Somali speaking staff. Tuesdays for women, Thursdays for men, increasing in the future. T 020 7639 8655 E [email protected] Elm House, 86 Bellenden Road, Peckham, SE15 4RQ Southwark Vietnamese Chinese Day Centre T 020 7635 0022 E [email protected] Thomas Calton Centre, Alpha Street, SE15 4NX See also Black and minority ethnic services, p10; Clubs and groups, p14 Community safety Southwark is getting safer. However, we know that older people are particularly concerned about crime and can be vulnerable to burglary when properties look neglected, as well as distraction burglary and bogus callers. T 020 7525 5000 E [email protected] W www.safersouthwark.org.uk Bogus callers Usually a bogus caller knocks on the door to distract the person living there, while an accomplice burgles the property. To avoid this happening to you: • fit a chain and/or a spy hole • always ask for identification to make sure they are a genuine caller. Burglary Keep burglars out: • make sure your windows are closed and locked before leaving home, fit deadlocks to all outside doors • do not hide spare keys in an obvious place like under a brick or in the shed • leave a light or the radio on at night, so it looks like someone is in • do not leave cash lying around. Victim Support Southwark A range of services, such as providing home security through their lockfitting scheme and setting up passwords with utility companies. See Victim Support Southwark, p49 Community wardens Community wardens are Southwark's 'eyes and ears'. Wardens work with the police and other agencies, and provide a reassuring presence that helps prevent crime and antisocial behaviour, help to report environmental crime, and act as an information source for business and residents. Wardens visit sheltered housing and community centres, clubs and groups to ensure that residents are fully supported and to address any crime or safety concerns. They can, if necessary, call in on people who are vulnerable or have been the victims of hate crime. T 020 7525 5846 E [email protected] W www.southwark.gov.uk/wardens Complaints are accepted in all formats including: T 020 7525 0042 E [email protected] F 020 7525 3819 Through minicom and typetalk 020 7525 3559 Southwark Council, corporate complaints unit, PO Box 64529, SE1P 5LX See also PALS, p41 Council housing If you are a Southwark Council tenant please refer to your tenants’ handbook. For all other housing enquiries see Housing and homes, p31 Council tax benefit Council tax benefit can help you pay your council tax. T 020 7525 1850 E [email protected] W www.southwark.gov.uk/counciltax See also Benefits for older people, p9 See also Antisocial behaviour, p7; Fire safety, p27; Mediation, p38; Police, Counselling, bereavement and selfhelp p42; Victim Support Southwark, p49 Complaints Age Concern Southwark The council recognises the importance of Produces a practical guide to coping with customer complaints and welcomes them bereavement and a fact sheet, Planning as a valuable form of feedback about our for a Funeral. services. We will learn from and use the T 020 7701 9700 information gained from complaints to help drive forward improvements and to respond positively to our customers’ needs and expectations. 20 Books on prescription GPs can prescribe high quality, selfhelp books on topics such as bereavement, depression, panic attacks, dealing with loss and caring for others. The books are recommended by psychologists and counsellors and can be borrowed from all Southwark libraries. If you feel that reading about your needs or problems may be helpful please ask your GP or health professional about the Books on Prescription scheme. You can also phone Southwark’s library service for more information. D Day centres See Clubs and groups, p14; Community and day centres, p17 Deaths See Cemeteries and crematoriums, p13; Counselling, bereavement and selfhelp, p20 Debt advice T 020 7525 2000 (ask for Southwark’s library service) W www.southwarkpct.nhs.uk/ booksonprescription Southwark Carers Counselling Service T 020 7708 4830 If you are struggling to meet your monthly outgoings and aren’t sure of the difference between priority and non priority debts you may be able to re schedule your payments and get your income maximised or help with a fuel bill. See Advice centres, p3 Southwark Bereavement Care Dementia T 020 7735 1344 E [email protected] W www.southwarkbereavementcare.org.uk See Alzheimer’s Society Southwark, p7; 108 Brook Drive, SE11 4TQ Mental health, p38 See also Cemeteries and crematoriums, Dental services To find your nearest dental practice call p13; Mental health, p38 Southwark’s patient advice and liaison Crime and crime prevention service (PALS) on 0800 587 7170 or NHS Direct on 0845 4647 can also help you See Antisocial behaviour, p7; find a local dentist. Community safety, p19; Adult abuse, p4; Police, p42; Victim Support In a dental emergency Southwark, p49 T 020 8299 5509 Depression See Counselling, bereavement and selfhelp, p20; Mental health, p38 Diabetes patient groups Disabled people and assistance A support group is available for adults with diabetes to help manage their condition. T 0800 030 4225 Direct payments Social care, therapy and rehabilitation services for adults with physical and sensory disabilities, neurological conditions and learning disabilities. This may include social work, community care, therapy and adaptations to homes and equipment. T 0845 600 1287 W www.southwark.gov.uk/ physicaldisabilities Direct payments is way to give people with care needs and carers more independence, more choice of services and more control over their care. Instead of having to use the services the council offers you, we can give you a cash payment to buy the care services of your choice that may be either provided by the council or an independent provider. Connect Support service for adults affected by aphasia (communication disability often caused by a stroke) through the provision of therapy and support programmes. T 020 7367 0840 E [email protected] W www.ukconnect.org 1618 Marshalsea Road, SE1 1HL If you are receiving community care services, you will be entitled to payment under this scheme. T 020 7820 5930 Listening books A postal audio book library service to people who have visual and physical impairments and learning disabilities. T 020 7407 9417 12 Lant Street, SE1 1QH DialaRide See Transport, p48 See personal budgets, p41 Disabled facilities grant Southwark Disablement Association Information, help and advice to disabled See Housing and homes for more people aged between 18 and 64, with information about grants and loans, p32 physical, neurological or sensory impairments, living in Southwark. Disabled parking T 020 7701 1391 Minicom 020 7703 6901 See Transport section for information E [email protected] on Blue Badges, p48 Room 48, 2 Bradenham Close, SE17 2QB See also Alzheimer’s Society Southwark, p7; Carers, p13; Community and day centres, p17; Mental health, p38; Rehabilitation services, p45 22 District nursing Professional nursing care in the community to promote independence, selfcare and healing, help prevent unnecessary admission to hospital, and help people to leave hospital as soon as they are able. Open seven days a week providing visits between 8am and 8pm. If nursing advice is needed out of these hours, contact T 020 7403 7771 Referrals or advice from your nearest health centre between 9am and 5pm. See also Health centres, p29; NHS Direct, p39 Doctors See General practitioners, p28 Domestic violence See adult abuse, p4 Drug and alcohol misuse See Alcohol and drug misuse, p6 E Education and learning See Adult learning, p5 Elder abuse See Adult abuse, p4 Employment Over 60s Employment Bureau T 020 7708 4556 Southwark Pensioners Centre, 305397 Camberwell Road SE5 Southwark Works Southwark Works helps people affected by barriers to employment such as long term health problems, disabilities or age. Advisers can help you with training, job searching, CV and interview practice and work experience placements. T 0800 052 0540 E [email protected] W www.southwark.gov.uk/ southwarkworks 146 St James’s Road, SE1 5BW or unit 239, 1st floor, Elephant and Castle Shopping Centre, SE1 6TE See also Advice centres, p3 Equipment Health and social care professionals may be able to help you become more independent by suggesting, prescribing or lending you specialist equipment to help you manage everyday tasks more easily. Accredited community equipment retailers who also provide equipment and advice. Amin Pharmacy Mobility 4U T 020 8692 5069 / 1389 285287 Brockley Road, SE4 Monday to Friday 9am to 7pm, Saturday 9am to 6pm Exercise Lenny Chemist T 020 7703 7843 309 East Street, SE17 2SX Monday to Friday 9.30am to 6.30pm Saturday 9.30am to 2pm As well as leisure centres, parks and cycling provision, Southwark runs gentle exercise sessions for older people and ‘exercise on prescription’ from your GP. Lifestyle Mobility T 020 8992 3300 Unit 25, The Arcadia Centre, The Broadway, Ealing Home visits For information about exercise and physical activity classes contact the health and wellbeing team. T 020 7525 2253 W www.southwark.gov.uk/getactive Medequip T 020 8320 0900 Lewisham Depot, Blackhorse Road, SE8 5HY Monday to Friday 9am to 5pm, (later by appointment) Sat by appointment Chairbased exercise Fun classes that include controlled exercises for the whole body using a chair for support. The exercises strengthen your muscles and improve your joint mobility, balance, coordination and overall wellbeing. Chairbased exercise is for anyone and classes are modified to suit all levels. Rosendale Pharmacy T 020 8670 2119 105 Rosendale Road, SE21 8EZ Stroke Care T 020 7277 1188 54 Camberwell Road, SE5 0EN Monday to Friday 9.30am to 5pm Taplow Pharmacy T 020 7701 1643 Unit 5, Ground Floor, Thurlow Street, SE17 2UQ Monday to Friday 9am to 6pm, Saturday 9am to 1pm See Adapting your home, p3; Occupational therapy, p40, specialist equipment, p40 24 Age Concern – Black Elders Mental Health Day Centre T 020 7701 9812 4 D’Eynsford Road, SE5 7EB Day and time: Call for days and time of classes Open class: No, attendance arranged via community care, call for details Age Concern – Healthy Living Centre T 020 7237 0860 95 Southwark Park Road, SE16 3TY Day and time: Monday to Friday 9.30am to 5pm, Thursdays until 7pm Open class: Yes Age Concern – Stones End Day Centre T 020 7403 5336 11 Scovell Road, SE1 1QQ Day and time: Call for days and times of classes Open class: No, members only Dulwich Helpline T 020 8299 2623 Dulwich Community Hospital Day and time: Mondays, 2pm to 4pm; Fridays, 10am to 12pm Open class: call for details Anchor Homes – Rose Court T 020 7394 2190 253 Lower Road, SE8 5DN Day and time: Fridays 4pm Open class: Yes English Churches Housing Group T 020 7703 1539 Welton Court, 2A Crofton Road, SE5 8NB Day and time: Tuesdays, 11am to 12noon Open class: Yes Anchor Homes – Waterside House T 020 7358 5780 40 Sumner Road, SE15 6LA Day and time: Tuesdays, 11.30am to 12.30am Open Class: Yes Evelyn Coyle Day Centre T 020 7525 3821 49 Grange Walk, SE1 3DY Day and time: Fridays, 11.30am to 12.30pm Open class: Yes Beormund community centre T 020 7237 9313 177 Abbey Street, SE1 2AN Day and time: Mondays, 11am to 12pm Open class: Yes Blackfriars Settlement chairbased yoga T 020 7928 9521 Day and time: Thursdays, 11am to 12pm Open Class: Yes Charterhouse in Southwark T 020 7407 1123 Rainbow Building, 32 Crosby Row, off Long Lane, SE1 3PT Day and time: Thursdays, 11am to 12pm Open class: Yes Jack Jones House T 020 7358 1216 12 Reedham Street, SE15 4PH Day and time: Wednesdays, 3pm to 4pm Open class: Yes Lordship Lane Estate – Bew Court T 020 7525 0884 2A Lordship Lane Estate, Dulwich Day and Time: Tuesdays, 1.30pm to 2.30pm Open class: Yes Peabody Trust – Lomond House T 020 7021 4053 50 Camberwell Green, SE5 7AL Day and time: Thursdays, 10am to 11am Open class: Yes Pedworth Sheltered Unit T 020 7231 1250 97 Abbeyfield Road, SE16 2DY Day and time: Tuesdays 2pm to 3pm Open class: Yes Ronald Buckingham Court – sheltered housing T 0370 192 4589 Kenning Street, SE16 4LL Day and time: Wednesdays, 2pm to 3pm Open class: Yes South Asian Elderly Organisation T 020 7358 9937 South Asian Centre, Peckham Rye, SE15 4NU Day and time: Fridays, 2pm to 3pm Open class: Yes St Faith’s Community Centre T 020 7733 7896 Red Post Hill, Dulwich, SE24 9JQ Day and time: Mondays, 1pm to 2pm Open class: Yes See also Clubs and groups, p14; Leisure centres, p35; Walking groups, p50 Expert patient programme F Falls prevention and afterfall support As you get older it is easier to fall and hurt yourself, especially if you suffer from conditions such as osteoarthritis. Falling over an object or tripping on the stairs are common accidents, so it’s important to make every area in your home easily accessible and clutter free. The more fit and active you are, the less likely you are to fall, so exercise regularly to maintain your muscle strength. Eat a healthy, balanced diet, with plenty of calcium and vitamin D to keep your bones strong. If you have fallen, at first just rest and wait before seeing if you can get up. If you cannot get up, try and summon help by calling out, banging on the wall or using the phone if you can reach it. Try to crawl to a carpeted area if you are lying on a hard surface and cover yourself to keep warm. If you can, roll onto your hands and knees and crawl to a stable piece of furniture, such as a sofa. Use this a support to try and slowly stand. A free NHS course which helps people to selfmanage a longterm or chronic health condition. It recognises the expertise of patients and equips course participants with skills needed to improve In the case of an emergency always the quality of their lives. dial 999. T 020 3299 6444 W www.southwarkpct.nhs.uk 26 Falls service Fire safety If you have suffered a fall, you can be referred by your GP to a falls clinic, where you will be assessed by a team of doctors, nurses, physiotherapists and occupational therapists, to find the cause and provide appropriate treatment. You may be referred to other services. Get a smoke alarm, regularly test and maintain it, and plan an escape route. In the event of a fire this can dramatically decrease the risk of death or serious injury. The London Fire Brigade provides free home fire safety check and smoke alarms. Call the number below to arrange a visit. T 0800 028 4428 (free) E southwarkgroup@londonfire.gov.uk Falls clinic at Dulwich Community Hospital T 020 3299 6288 Falls clinic at Guy's Hospital T 020 7188 2091 There are exercise instructors who can help you improve muscle strength, balance and coordination. They hold free exercise classes in community centres or home visits can be arranged. T 020 7525 3483 W www.southwarkpct.nhs.uk Help the Aged Falls information leaflet provided T 020 7278 1114 or SeniorLine 0808 800 6565 Monday to Friday 9am to 4pm Age Concern Southwark T 020 7701 9700 See also Adapting your home, p3; Handyperson service, p32; Grants for home improvements, p32; Older people’s care services, p40 Handyperson service Provides fire safety assessments and advice and supplies and fits smoke alarms. See also Handyperson service in Housing and homes, p32 Flu Older people are at risk of the worst effects of flu. If you’re 65 or over, or you have a chronic condition such as heart disease, kidney problems or diabetes, make sure you get a flu jab from your GP surgery every autumn. It’s safe and free. W www.southwarkpct.nhs.uk See also General practitioners, p28 Foot health The foot health department offers a range of services to assess, treat and advise people on any foot condition. These are delivered through health centres, although there is a home visit service for those housebound. T 020 3049 7900 W www.southwarkpct.nhs.uk/ our_services See also Diabetes patient groups, p22 Freedom pass See Transport, p48 G Gardening help There are a number of organisations which can help with your gardening. General practitioners (GPs) You can only register with a doctor in your local area. If you need to find a new GP visit W www.southwarkpct.nhs.uk or call PALs free on T 0800 587 7170 GP out of hours service If you need a GP out of surgery hours call SELDOC. T 020 8693 9066 Dulwich Helpline Volunteers provide lawn mowing, weeding and hedge trimming to older people in the Dulwich area. T 020 8299 2623 E info@dulwichhelpline.org.uk GP walk in centre Open 8am to 8pm everyday including weekends and bank holidays, for advice and treatment for minor ailments, injuries and contraception. No appointment is needed and you will be seen by an Inside Outside Project experienced nurse. Available to everyone If you live in Bermondsey or Rotherhithe, whether you are registered with a GP the Inside Outside Project can help with or not. your garden or with small jobs inside your T 020 3049 8430 home. Volunteers with learning disabilities will do the tasks supported by Lister Health Centre, 101 Peckham Road, experienced and policechecked staff. SE15 5LJ T 020 7237 8930 Guy’s and St Thomas’ E [email protected] NHS Foundation Trust Southwark Churches Care T 020 7252 6381 E scc[email protected] Brandon Baptist Church, Redcar Street, SE5 0NA See also Handyperson service, p32 See Hospitals, p31 H Handyperson service See Housing and homes, p32 28 Hate crime See Adult abuse, p4; Mediation p38; and Victim Support Southwark, p49 Heating your home Consort Road Clinic T 020 3049 7250 221 Consort Road, Peckham, SE15 3SB Dulwich Community Hospital T 020 3299 6257 East Dulwich Grove, SE22 8PT Try and keep a temperature of 21c (70F) in all rooms you use during the day. If this is not possible, keep your living room John Dixon Clinic warm during the day and heat your T 020 3049 8530 bedroom before going to sleep. 10 Drummond Road, Bermondsey, SE16 4BU Coldbusters grant Southwark Council can provide a grant to help you with heating and insulation if you rent privately or own your own and are in receipt of benefits. T 0800 358 6668 Winter fuel payments helpline Paid to people aged 60 and over, including men over 60 not in receipt of a state pension. T 0845 915 1515 Warm Front Scheme Provides grants to make homes warmer and more energy efficient. T 0800 072 0151 Health centres A range of health services from health visiting and district nursing to GPs and foot care under one roof. Artesian Health Centre T 020 3049 7940 138 Grange Road, SE1 3GF Bermondsey Health Centre T 020 3049 7200 108 Grange Road, Bermondsey, SE1 3BW Paxton Green Clinic T 020 8761 1923 1 Alleyn Park, Dulwich, SE21 8AU Townley Road Clinic T 020 3049 7470 121 Townley Road, East Dulwich, SE22 8SW Lister Health Centre / GP walk in centre T 020 3049 8310 101 Peckham Road, Peckham, SE15 5LJ Surrey Docks Health Centre T 020 7231 3085 Downtown Road, Rotherhithe, SE16 6NP Walworth Road Health Centre T 020 7525 2102 Larcom Street, Walworth, SE17 1RY See also General practitioners, p28; GP walk in centre, p28 Healthy eating Nutritionists are available to give advice on what’s best to eat, when and how. They can provide: • one to one weight management • group work, including advice on reducing cholesterol and high blood pressure as well as weight management with community groups • healthy eating talks • access to Waist Watchers for men • cook and eat sessions • supermarket tours. These activities are available at a range of locations across the borough. T 020 7525 0276/0286 W www.southwarkpct.nhs.uk Age Concern homecare service Personal care and practical support which is sensitive to the needs and circumstances of people aged 60 years and over. Self and Southwark Health and Social Care referrals accepted. T 020 7358 4077 Macmillan palliative care service High quality, personal and practical care as well as emotional support to Help the Aged Southwark residents aged 65 years and (Age UK from April 2010) over with a terminal illness. Support is An international charity fighting to free also provided for their families. disadvantaged older people from poverty, T 020 7358 4077 isolation and neglect. Help the Aged See also Housing for older people research the needs of older people in to live independently, in Housing the UK and overseas and campaign and homes section, p31 for changes in policy. It also provides community services and publishes information for older people on finance, Homelessness how to stay healthy and guidance on See Housing and homes, p31 choosing a care home. T 020 7278 1114 Home security E [email protected] W www.helptheaged.org.uk See Alarm schemes, p6; Community Home care safety, p19; Police, p42 Care in your own home is offered to Hospice care people who require assistance with Hospices provide care specifically for personal care such as washing, dressing, terminally ill people and give support or other practical daily tasks such as to their carers both in the hospice and domestic chores, cooking and cleaning, or in some instances, help with managing at home. your finances. Your doctor or hospital consultant should See Older people’s care services, p40 know of hospices in your area. See General practitioners, p28 30 Hospital discharge service Practical help and support is available for older people just leaving a hospital stay. This may include physiotherapy, equipment and support aids, or help with doing everyday tasks such as dressing, washing and cooking. Housing and homes Southwark Council’s housing advice team can help you explore the full range of housing options available for older people. This includes information on finding somewhere suitable to live and referrals to appropriate services, such as sheltered accommodation, care homes, Services can be provided in your home or homelessness, shared ownership, council in a rehabilitation centre. You can contact housing, private sector housing and the hospital discharge team before you moving away from London. enter hospital or ask to see a social T 020 525 4140 worker during your stay. E [email protected] W www.southwark.gov.uk/housingadvice North of the borough T 020 7188 6196 Council housing If you are a council tenant or leaseholder, South of the borough see your handbook for more information. T 020 3299 6276 Housing support for older people to live See Adapting your home, p3; independently Occupational therapy, p40; Older people’s care services, p40 Adapting your home If you have a disability and require Hospitals adaptations to your home contact the occupational therapy service. They will Guy’s and St Thomas’ NHS Foundation Trust assess and deal with your needs accordingly. T 020 7188 7188 See Occupational therapy, p40 W www.guysandstthomas.nhs.uk Guy’s Hospital Laundry service St Thomas Street, SE1 9RT Southwark Health and Social Care can St Thomas’ Hospital arrange the collection, washing and Lambeth Palace Road, SE1 7EH delivery of laundry items for people who are incontinent. This service can be King’s College Hospital NHS accessed following a care assessment. Foundation Trust T 020 3299 9000 See Older people’s care services, p40 E [email protected] W www.kch.nhs.uk Denmark Hill, SE5 9RS See also Hospital discharge service, p31 Maintenance and repair services Small repairs scheme For homeowners and private tenants who Grants for home improvements wish to carry out oneoff repairs that do Southwark Council’s home improvement not qualify for grant assistance. Examples agency supports older homeowners and include: minor building work; electrical those in rented accommodation who work; plumbing; and Corgi registered gas have financial difficulties maintaining and decorating. A fixed competitive price their home. Homeowners may be eligible from an approved contractor is agreed for council grants or loans and for before the work begins. This service is financial advice, including: Southwark provided through Southwark Council’s small works grant; home repairs grant; home improvement agency. home repairs loan; and the disabled T 020 7525 1873 facilities grant. The home improvement E home.improvementagency@ agency checks all builders who take southwark.gov.uk part in its schemes. W www.southwark.gov.uk/housing T 020 7525 1873 See also Adapting your home, p3; E home.improvementagency@ Gardening help, p28 southwark.gov.uk W www.southwark.gov.uk/housing Oasis Oasis (Older Adults Support in Handyperson service Southwark Council’s handyperson service Southwark) is a specialist support service for older people aged 65 and over with helps Southwark residents over 60, who mental health needs, so that they can live need help with minor repairs to their independently in the community. Oasis homes. Examples include: moving furniture for easier access; reglazing small aims to respond to and avert crises windows; changing light bulbs and minor that necessitate admission into care or plumbing. The service does not undertake hospital and facilitate hospital discharge. Residents must be referred to this service. major building work, decorating, electrical wiring or gardening. If you are receiving means tested benefits then you North of the borough only pay for materials over £10. All other T 020 3228 9919 clients will pay a labour charge of £10 per South of the borough hour and for materials over £10. T 020 3228 6920 or 020 7095 9631 T 020 7525 1863 E [email protected] W www.southwark.gov.uk/housing 32 Seasons The Seasons project has specialist support workers who visit older residents aged 60 or over in their own homes. The teams provides advice and support to help you remain in your home, such as help: to maximise your income; with housing benefit or other benefit problems; to find and access local medical services; with transport; to get home care packages; to set up community alarms; and to get out and about and make connections in your community. The service works with residents from all backgrounds and can also provide a culturally specific service for residents of Somali, Bengali or Vietnamese/Chinese heritage. North of the borough T 020 7021 4532 South of the borough T 020 7021 4655 E [email protected] Smart response service See Alarm schemes, p6 Sheltered housing Southwark Council’s sheltered housing is purposebuilt or adapted housing designed for older people to live independently or as part of a community. It offers selfcontained flats or bedrooms (with kitchen, living room and bathroom) with attractive residents lounges where you can meet others. An onsite manager provides daytime support from 8am to 4pm and there is an emergency pull chord alarm system, monitored 24 hours a day, in each room. There are also lively social activities for residents, hairdresser visits and a weekly shopping scheme. T 020 7525 4231/4180 E [email protected] W www.southwark.gov.uk In addition to council run sheltered housing, the following organisations provide sheltered housing services in Southwark. Contact the provider to find out more about their accommodation and services. Sheltered housing providers in Southwark for older people capable of caring for themselves Anchor Trust T 0845 775 8595 E [email protected] W www.anchor.org.uk Anchor Almshouses T 01274 381 606 Elim Housing Association T 0145 441 1172 E [email protected] W www.elimhousing.co.uk English Churches Housing Group T 0845 155 9002 E [email protected] W www.riverside.org.uk SLFHA Ltd T 020 8726 8687 E [email protected] W www.amicushorizon.org.uk Hanover Housing Association T 0178 444 6000 W www.hanover.org.uk Southern Housing T 0300 303 1771 W www.southernhousinggroup.co.uk Housing 21, Ronald Buckingham Court T 0370 192 4589 E [email protected] W www.housing21.co.uk Wandle Housing T 0800 731 2030 W www.wandle.com Hyde Housing T 020 8297 7500 W www.hydehousing.co.uk Orbit Housing T 0800 678 1221 W www.orbit.org.uk Peabody Trust T 020 7021 4444 E [email protected] W www.peabody.org.uk The Abbeyfield Society T 0172 785 7536 E [email protected] W www.abbeyfield.com Housing for older people who require care and assistance Anchor Trust T 0845 775 8595 W www.anchor.org.uk English Churches Housing Group T 0845 155 9002 W www.riverside.org.uk See also Care homes, p12; Older people care services, p40 Interpretation and translation See Advice centres, p3 J Joint team See Benefits, p9 34 K King’s College Hospital NHS Foundation Trust See Hospitals, p31 L Leisure centres Southwark leisure centres offer a wide range of services and activities for older people. Find out how you can try; line dancing, ballroom dancing, yoga, reduced rate gym sessions, badminton and Caribbean contemporary dance. Contact the centres directly or visit www.southwark.gov.uk/leisure Dulwich T 020 8693 1833 45 East Dulwich Road, SE22 9AN Camberbell Leisure Centre T 020 7703 3024 Artichoke Place, off Camberwell Church Street, SE5 8TS Elephant and Castle T 020 7582 5505 22 Elephant & Castle, SE1 6SQ Peckham Pulse T 020 7525 4999 10 Melon Road, Peckham, SE15 5QN Seven Islands T 020 7237 3296 Lower Road, Rotherhithe, SE16 2TU Other centres Colombo Street Sports Centre T 020 7261 1658 34 Colombo Street, SE1 Darwin Court Over 50s swimming, aqua aerobics, tai chi and yoga T 020 7021 4672 Jubilee Leisure Club T 020 7582 5505 Elephant & Castle Leisure Centre, 22 Elephant and Caste, SE1 6SQ Southwark Park Bowls Club T 020 7237 0328 8 Bromfield Court, Jamaica Road, SE16 4SG (address for correspondence) Surrey Docks Watersports Centre T 020 7237 4009 Rope Street, Greenland Dock, Rotherhithe SE16 7SX Legal advice See Advice centres, p3 Libraries John Harvard library 211 Borough High Street, SE1 1JA T 020 7525 2000 Monday to Friday 9am to 7pm, E [email protected] Saturday 9am to 5pm. W www.southwark.gov.uk/libraries See also Local history library, p37 Blue Anchor library Kingswood library Market Place, Southwark Park Road, Seeley Drive, SE21 8QR SE16 3YQ Opening hours: Monday and Thursday Opening hours: Monday, Tuesday and 10am to 2pm, Tuesday and Friday 2pm Thursday 9am to 7pm, Friday 10am to to 6pm, Saturday 1pm to 5pm 6pm, Saturday 9am to 5pm Brandon library Maddock Way, Cooks Road, SE17 3NH Opening hours: Monday 10am to 6pm, Tuesday and Thursday 10am to 7pm, Saturday 10am to 5pm Camberwell library 1721 Camberwell Church Street, SE5 8TR Opening hours: Monday, Tuesday and Thursday 9am to 8pm, Friday 10am to 6pm, Saturday 9am to 5pm Dulwich library 368 Lordship Lane, SE22 8NB Opening hours: Monday, Wednesday and Thursday 9am to 8pm, Tuesday 10am to 8pm, Saturday 9am to 5pm, Sunday 12pm to 4pm East Street library 168170 Old Kent Road, SE1 8EQ Opening hours: Monday and Thursday 10am to 7pm, Tuesday 10am to 6pm, Sat 10am to 5pm Grove Vale library 2527 Grove Vale, SE22 8EQ Opening hours: Monday and Thursday 10am to 7pm, Tuesday 10am to 6pm, Saturday 10am to 5pm 36 Newington library 155157 Walworth Road, SE17 1RS Opening hours: Monday, Tuesday and Friday 9am to 8pm, Thursday 10am to 8pm, Saturday 9am to 5pm, Sunday 10am to 2pm Newington reference library 155157 Walworth Road, SE17 1RS Opening hours: Monday, Tuesday, Thursday and Friday 10am to 8pm, Wednesday and Saturday 10am to 5pm, Sunday, study only 10am to 2pm Nunhead library Gordon Road, SE15 3RW Opening hours: Monday, Tuesday and Thursday 10am to 7pm, Friday 10am to 6pm, Saturday 10am to 5pm Peckham library 122 Peckham Hill Street, SE15 5TR Opening hours: Monday, Tuesday, Thursday and Friday 9am to 8pm, Wednesday 10am to 8pm, Saturday 10am to 5pm, Sunday 12pm to 4pm Rotherhithe library Albion Street, SE16 7HY Opening hours: Monday, Wednesday and Thursday 10am to 7pm, Tuesday 10am to 6pm, Saturday 10am to 5pm John Harvard local history library 211 Borough High Street, SE1 5JR Monday and Thursday 10am to 8pm. Tuesday and Friday 10am to 5pm, Wednesday closed, Saturday 10am to 1pm Bookbus Our bookbus visits over 50 sheltered housing units, day centres and pensioners clubs throughout the borough. It's specially designed to make it easy for elderly and disabled people to get on and off. You'll find the latest titles from your favourite authors in various formats including hardback, paperback, large print and talking books. Special library service The special library service supplies library materials to older and disabled people in their own home or via the Bookbus. The Bookbus is a specially designed mobile library for housebound residents and visits 52 sites every twoweeks. Onboard you will find all the latest titles from your favourite authors in a variety of formats including hardback, paperback, large print and talking books. You will also find music cassettes and CDs. To help you into the Bookbus there is a specially designed lift and the helpful staff are always on hand to cater for your needs. T 020 7237 1487 join our special library service. We'll deliver your books to you in the comfort of your home. If you are interested in the bookbus or the special library services please call 020 7525 2000 or ask at your local library. Pensioners group meetings in libraries T 020 7525 2000 E southwark.libraries@ southwark.gov.uk W www.southwark.gov.uk/libraries Blue Anchor library First Thursday of the month at 10.30am Grove Vale library Last Tuesday of the month 2pm to 3.30pm John Harvard library First Wednesday of the month 1pm to 2pm London Older People’s Strategies Group (LOPSG) An umbrella forum with members representing over 250 older people’s organisations across London. Set up in 2000 to engage with the Mayor of London on issues affecting the lives of London’s older people. W www.lopsg.org.uk M Meals on wheels Home deliveries If you can't make it to the library because you are elderly or disabled, See Older people’s care services, p40 Mediation Southwark Mediation Centre helps people in conflict to resolve situations peacefully. Mediation can help resolve a range of issues, such as antisocial behaviour, neighbour disputes, racial harassment and homophobic harassment. T 020 7708 4959 E [email protected] Mental health If you are feeling depressed or mentally unwell the first person you should talk to is your local GP. Your GP can refer you to psychologists at their surgery for you to talk about your feelings. If you have not previously been in contact with mental health services and are over 65, the mental health for older adults services, community mental health teams can take referrals from GPs or you can refer yourself. North of the borough T 020 3228 9900 The Gate House, Ann Moss Way, SE16 2TL Borough and Walworth T 020 7525 2751 2729 Camberwell Road, SE5 Camberwell and Peckham T 020 3228 1800 St Giles House, St Giles Road, SE5 Dulwich T 020 7525 1881 2022 Lordship Lane, SE22 Outside 9am to 5pm contact Southwark home treatment teams. North of the borough T 020 7188 6991 South of the borough T 020 3228 3500 Or South London and Maudsley’s 24hour information line T 0800 731 2864 In a crisis visit King’s or St Thomas’ emergency department, or call 999. Other sources of advice and support South of the borough T 020 3228 6920 46 Half Moon Lane, SE24 9HU If you are under 65 years, contact your community mental health team between 9am and 5pm, Monday to Friday. Bermondsey and Rotherhithe T 020 3228 9900 Chaucer Resource Centre, 13 Ann Moss Way, SE16 38 Carers UK Careline T 0808 808 7777 Wednesday and Thursday, 10am to 12pm and 2pm to 4pm Lambeth Mind Helpline (covers Southwark) T 020 7735 3505 Monday, 11am to 1.30pm Tuesday and Wednesday 2.30pm to 5pm Maroon resource centre T 020 7708 1524 E [email protected] Unit 241, BizSpace, 99103 Lomond Grove, SE5 7HN Mind Information Line T 0845 766 0163 Monday to Friday, 9.15am to 5.15pm NHS Direct T 0845 4647 24hrs health information and advice Rethink Advice Line T 0845 456 0455 Monday, Wednesday and Friday, 10am to 3pm Tuesday and Thursday, 10am to 1pm Samaritans T 0845 790 9090 (24hrs) National Drinkline T 0800 917 8282 (24 hrs) National Drugs Helpline T 0800 776 600 (24 hrs) (also known as Frank) Minor injuries unit If you suffer a minor injury, you can visit the minor injuries unit at Guy‘s Hospital, St Thomas’ Street, SE1. Open 8am to 8pm, seven days a week See also Hospitals, p30; GP walk in centre, p28 and NHS walk in centre, p50 N NHS Direct If you are feeling unwell and are unsure what to do, or you want advice and information on conditions such as diabetes or allergies, call NHS Direct. NHS Direct can also help you find a GP, pharmacist, optometrist or dentist. T 0845 4647 24 hours a day, seven days a week T 0845 606 4647 for the textphone service W www.nhsdirect.nhs.uk Noise nuisance Vietnamese Mental Health Service See Antisocial behaviour, p7 T 020 7639 2288 Nursing and residential care homes E [email protected] Thomas Calton Centre, Alpha Street, SE15 See Care homes, p12 See also Alzheimer’s Society Southwark, p7; Community and day centres, p17; Counselling, bereavement and selfhelp, p20; Housing support for older people to live independently, p31 O prescription for equipment, daily living aids and a list of local retailers, so that the person can go and collect the items for Occupational therapy themselves, and if desired, pay extra to Occupational therapists help people live get a similar item that they would prefer. safely and independently in their own For people who are not eligible for homes. This includes showing people how council funded equipment, staff will offer to do everyday tasks differently to make advice on suitable equipment options and the best of their abilities and be as safe and provide a list of local retailers who stock independent as possible. Occupational these items, so that people can purchase therapists assess disabled people’s needs for the equipment they need for themselves. equipment from raised toilet seats and See also Equipment, p23, Housing armchair raisers to complex items like stair and homes, p31; Rehabilitation lifts and hoists. As well as assessments for and recommendations for housing adaptations services, p45 and advise on rehousing to an adapted accessible property where this is appropriate. Older people’s care services We prioritise the needs of people who Occupational therapists help people live are in the greatest need and at greatest safely and independently in their own risk. To do this in a fair way, we apply homes. This may involve providing 'eligibility criteria'. equipment, aids or adaptations to the home, so that everyday tasks are made Following an assessment of your care easier. When you contact the service, they needs, some of the services you may be will ask you about the difficulties you are offered are: having and decide whether they can help • direct payments scheme you and how quickly. Priority is given to • financial advice those with the greatest risk to their health, • help after hospital discharge safety and independence. • homecare • laundry T 020 7525 3962 • lunch clubs E [email protected] • personal care 1st Floor, Dulwich Community Hospital, • meals on wheels, including special East Dulwich Grove, SE22 8PT and cultural diets and frozen meals • nursing care homes Specialist equipment • occupational therapy People assessed as being eligible for • residential care homes specialist equipment, provided by • sheltered housing Southwark Council, have their special equipment ordered by an occupational North of the borough therapist and delivered by the local T 0845 600 1287 equipment provider. The occupational Mabel Goldwyn House, therapist can give the person a 49 Grange Walk, SE1 3DY 40 South of the borough T 0845 600 1287 4 Heaton Road, SE15 3TH See also Hospital discharge services, p31; Housing and homes section, p31 Opticians Opticians will test your sight and examine the health of your eyes. Many are trained to spot diseases which are revealed in the eye, like diabetes and glaucoma. Opticians can also, of course, fit and supply spectacles if you need them. E [email protected] W www.southwarkpct.nhs.uk NHS Southwark, Patient Experience Dept, PO Box 64529, London SE1P 5LX See also Complaints, p20 Pension credit Pension credit is an entitlement for people aged 60 or over living in the UK. It guarantees a minimum weekly income and could mean extra money for you every week. It is subject to a means test but, for people over 65, part of any private income is ignored in calculating their entitlement. Over three You are entitled to free eye tests if you million people receive pension credit but over are 60 or over. To find out whether you’re a million still have not picked up their entitled to a free eye test, pick up a entitlement. To find out whether you are leaflet from your local health centre or entitled call the Pensions Service. T 0800 991 234 optician, or visit www.nhsdirect.nhs.uk. W www.pensionservice.gov.uk You can find local opticians at See also Benefits, p9 W www.southwarkpct.nhs.uk or by calling NHS Direct on Personal budgets T 0845 4647 Personal budgets are a way of providing Out of hours GP cover support to people to pay for their care needs, giving them more flexibility and See General practitioners, p28 choice to help them live life to the full. After an assessment by a social worker people are told how much money they might receive and invited to design their own support plan with a budget to pay for it. If you are receiving community care services, you will be entitled to a personal Patient Advice and Liaison Service budget under this scheme. (PALS) T 0845 600 1287 PALS provides support, advice, help and Pharmacists information on health and adult social From coughs to colds to aches and pains, care services. your local pharmacist will give you expert Mondays to Fridays 9am to 5pm. help without an appointment. T 0800 587 7170 Confidential advice on prescription and Type Talk 1800 1587 7170 P over the counter medicines, healthy eating, stopping smoking, emergency contraception and safe sex advice are also available. College ward – PS Richard Warran T 020 8721 2442 M 07920 233 916 E [email protected] To find your local pharmacist visit W www.southwarkpct.nhs.uk/ our_services or call NHS Direct on T 0845 4647 East Dulwich ward – PS Duncan Jackson T 020 8721 2447 M 07920 233 912 E [email protected] Physiotherapy South Camberwell ward – PS Peter Smith T 020 8721 2448 M 07920 233 911 E [email protected] See Rehabilitation services, p45 Podiatry See Foot health, p27 Police Village ward – PCSO Miroslaw Kanopka T 020 8721 2446 M 07920 233 913 E [email protected] Each of the police Safer Neighbourhood Teams provide advice and will visit elderly victims of crime. In the case of an Peckham sector – Inspector Jill Harding emergency always dial 999. Nunhead ward – PS Ben Bunsull Camberwell and Dulwich sector – T 020 8721 2445 Inspector Phil Parrett M 07920 233 914 E [email protected] Brunswick Park ward – PS Harinder Ubha Peckham ward – PS Mike Bruget T 020 8721 2449 T 020 8721 2728 M 07920 233 910 M 07766 474 477 E [email protected] E [email protected] Camberwell Green ward – PS Kristian Leighton T 020 8649 3587 M 07843 065 912 E [email protected] Peckham Rye ward – PS Neil Cook T 020 8721 2443 M 07920 233 915 E [email protected] The Lane ward – PCSO Silvana Iuri T 020 8721 2769 M 07766 442 999 E [email protected] 42 Rotherhithe sector – Inspector Andy Flanders Grange ward – PS Steven Landers T 020 8721 2439 M 07920 233 919 E [email protected] Livesey ward – PS Jonathan Sweatman T 07920 233 922 E [email protected] Riverside ward – PS Rob Evans T 020 8721 2440 M 07920 233 918 E [email protected] Rotherhithe ward – PS Al Irvine T 020 8721 2435 M 07920 233 923 E [email protected] South Bermondsey ward – PC David Lantos T 020 8721 2802 M 07766 474 479 E [email protected] Chaucer ward – PCSO Sam Gritton T 020 8721 2441 M 07920 233 917 E [email protected] East Walworth ward – PCSO Neil Beddison T 020 7232 6258 M 07766 443 004 E [email protected] Faraday ward – PS Mark Stevens T 020 8649 2042 M 07843 065 911 E [email protected] Newington ward – PS Julia Croft T 020 8721 2437 M 07920 233 921 E [email protected] In the case of an emergency always dial 999. See also Antisocial behaviour, p7; Community safety, p19 Public toilets Surrey Docks ward – PCSO Carl Dyer T 020 8649 3588 M 07843 065 913 E [email protected] Walworth Sector – Inspector Steve Burgess Cathedrals ward – PS Stephen Dutton T 020 8721 2801 M 07766 443 043 E [email protected] Some toilets may charge. Bermondsey Bermondsey one stop shop, 17 Spa Road, SE1 Opening hours: Mon to Fri, 9am to 5pm London Bridge Station automatic toilet, London Bridge Rail Station, SE1 Opening hours: 24hour More London Toilet, More London Buildings, SE1 Opening hours: Every day, 8am to 9pm Borough and Bankside Library Street NHO, Library Street, SE1 0RG Opening hours: Mon to Fri, 9am to 5pm John Harvard local history library, 211 Borough High Street, SE1 1JA Monday and Thursday 10am to 8pm. Tuesday and Friday 10am to 5pm, Wednesday closed, Saturday 10am to 1pm Camberwell Camberwell Green automatic toilet, Camberwell Green Opening hours: 24hour Harris Street NHO, Harris Street, SE5 7RX Opening hours: Mon to Fri, 9am to 5pm Southwark town hall, Peckham Road, SE5 8UB Opening hours: Mon to Fri, 9am to 10pm Dulwich Crown House NHO, 4143 East Dulwich Road, SE22 9BY Opening hours: Mon to Fri, 9am to 5pm Rear of Pavilion Cafe, Dulwich Park, College Gate Road, SE21 7BQ Opening hours: Every day, dawn to dusk Cycle hire block, Dulwich Park, College Gate Road, SE21 7BQ Opening hours: Every day, dawn to dusk Nunhead and Peckham Rye Atwell Road automatic toilet, Atwell Road, SE15 Opening hours: 24hour Parkside NHO, 2527 Bournemouth Road, SE15 4UJ Opening hours: Mon to Fri, 9am to 5pm Nunhead library, Gordon Road, SE15 3RW Opening hours: Mon, Tue, Thurs 10am to 7pm; Fri 10am to 6pm; Sat 10am to 5pm Peckham Rye Park Rangers Office, Strakers Road, SE15 Opening hours: Every day, dawn to dusk Peckham Peckham library, 122 Peckham Hill Street, SE15 5JR Opening hours: Mon, Tue, Thur, Fri 9am to 8pm; Wed 10am to 8pm; Sat 10am to 5pm; Sun 12pm to 4pm Dulwich library, 368 Lordship Lane, SE22 8NB Opening hours: Mon, Wed, and Thurs, 9am to 8pm; Tues, 10am to 8pm; Sat, 9am to 5pm; Sun 12pm to 4pm Peckham Pulse, 10 Melon Road, Peckham, SE15 5QN Kingswood Library, Opening hours: Mon to Fri, 7am to 10pm; Kingswood House, Seeley Drive, SE21 8QR Sat, Sun 7am to 8pm Opening hours: Mon to Thurs, 9am to 5pm ASDA Old Kent Road, Dulwich Park Rangers Office, Offory Road, SE1 5AS Dulwich Park, College Gate Road, SE21 7BQ Opening hours: Mon to Sat 8am to 10pm; Opening hours: Every day, dawn to dusk Sun 11am to 5pm 44 Rotherhithe Abbeyfield NHO, 153159 Abbeyfield Road, SE16 2LS Opening hours: Mon to Fri, 9am to 5pm Southwark Park Cafe, Southwark Park Opening hours: Every day, dawn to dusk Surrey Quays Shopping Centre, Redriff Road Opening hours: Mon to Sun, 9am to 6pm Burgess Park Tennis Centre, Burgess Park Opening hours: Every day, dawn to dusk Walworth one stop shop, 151 Walworth Road, SE17 Opening hours: Mon to Fri, 9am to 5pm R Rehabilitation services Walworth Neurological rehabilitation Elephant & Castle automatic toilets, Elephant and Castle/Walworth Road, SE1 A team of physiotherapists, occupational therapists and speech and language Opening hours: 24hour therapists specialise in conditions such as Stroke, Parkinson’s Disease, and Multiple Elephant & Castle shopping centre Sclerosis. Depending on your needs you Opening hours: Every day, 8am to 6pm may see one or more members of the team. Most people are seen in their own SAST House, home but there are also group activities. Dawes Street, SE17 Opening hours: Tue to Fri, 6am to 6pm; Anyone can refer themselves or a friend Sat, Sun 6am to 4pm or relative to the service, which includes: Portland Street, Physiotherapy Protland Street/East Street, SE17 • Exercises to improve stamina and Opening hours: Tue to Fri 6am to 6pm; strengthen weak muscles Sat, Sun 6am to 4pm • Advice on posture and positioning to prevent stiffness and pain Taplow NHS, • Help to sit up, move around safely and Thurlow Street, SE17 2UB regain balance Opening hours: Mon to Fri, 9am to 5pm Lorrimore Depot, 113 Lorrimore Road, SE17 6BR Opening hours: Mon to Fri, 9am to 5pm Chumleigh Gardens, Burgess Park, Chumleigh Street, SE5 0RJ Opening hours: Mon to Sun, 9am to 5pm Occupational therapy • How to do everyday activities such as washing and dressing • Advice on equipment to ensure safety and independence • Advice about returning to work or leisure activities Speech and language therapy • Assessment and advise on swallowing and/or communication difficulties • Help with talking, reading, writing, using the telephone • Advice for friends and family about how to help with communication problems carer, will always be included in these discussions. If the person you care for is in hospital, we will usually arrange for a social worker to carry out an assessment before they leave hospital, to discuss what extra help might be needed at home. See also Care homes, p12; Carers, p13; Community and day centres, p17; Older people’s care services, p40 Southwark neurological rehabilitation team T 020 7525 3483 1st floor, block B, Dulwich Community Adult therapy rehabilitation team Hospital, East Dulwich Grove, SE22 8PT The adult therapy rehabilitation team consists of an occupational therapist, Wheelchairs and prosthetics physiotherapists, postural stability The Bowley Close rehabilitation service instructors and rehabilitation assistants. provides wheelchairs and prosthetic Within the team are therapists who services (an artificial replacement for specialise in elderly and respiratory a body part). therapy. Depending on your needs, you T 020 3299 5200 may see one or more members of the team. W www.southwarkpct.nhs.uk T 020 7525 3483 Rent Most people are seen in their own homes but the team can also run strength and See Benefits for older people, p9 balance exercise classes at four sites around the borough. Repairs See Handyperson service, p32 Residential care homes See Care homes, p12; Housing and homes, Sheltered housing, p33 Respite Anyone can refer themselves or a friend/relative to the service. Physiotherapy: exercises to improve movement and strength, advice on posture, avoiding falls, mobility advice and exercises. Occupational therapy: help, advice and Southwark Health and Social Care can practice on how to do everyday activities make arrangements to give carers a break such as washing and dressing, (respite) from caring. If we think we may information on remaining safe and be able to help, a social worker will independent. Please note, if you only usually visit to find out the needs of the require provision of aids, adaptations and person you care for and then explain how equipment see occupational therapy, p39. we might be able to help. You, as the 46 Postural stability instructors: teach exercises in classes or the home to people who have fallen or are afraid of falling as part of the SLIPS pathway. Rehabilitation assistants: assess and provide walking aids to clients and also visit to carry out treatment programmes designed by the physiotherapists or occupational therapists. S Screening Also see your GP if you notice anything unusual about your breasts – a lump, dimple, nipple discharge or puckering of the skin. Cervical screening Cervical screening checks for abnormalities in a women’s cervix (neck of the womb), early detection can prevent cancer developing. All women aged 25 to 64 have free cervical screening (smear test) usually carried out by your GP or practice nurse every three to five years. T 0800 707 6060 W www.cancerscreening.nhs.uk W www.southwarkpct.nhs.uk/screening Bowel screening See General practitioners, p28 Southwark is covered by the NHS bowel cancer screening programme. It is for all Security men and women aged 60 to 69 who are registered with local GPs. Invitation letters See Alarm schemes, p6; Community are sent over a two year cycle to all those in safety, p19; Police, p42 their 60’s explaining the screening programme. If you would like to know when you will be getting the screening kit, Sheltered housing please call the freephone helpline. See Housing and homes, p33 T 020 3299 5200 W www.southwarkhealthandsocialcare. Silver nhs.uk An annual fortnight of celebrations for older people across Southwark. The Breast screening festival offers a variety of special events, Breast cancer can affect women of all activities, offers and tours and provides ages, but is most common in older the opportunity to find out about women. Women aged between 50 and activities for older people in Southwark 70 are invited for a free mammogram throughout the rest of the year. Silver every three years. This can pick up an is managed by Southwark Council in abnormality long before it becomes partnership with Southwark Pensioners noticeable to you. If you’re in this age group and not had a mammogram in the Forum, Southwark Pensioners Centre, Southwark Arts Forum and Age Concern last three years, discuss with your GP. Southwark. T 020 7525 2000 E [email protected] Southwark Credit Union Stop smoking Southwark Credit Union offer access to affordable credit and banking services including full current account, benefits direct account, loans and savings T 020 7787 0770 W www.creditunion.co.uk 221 Rye Lane, Peckham, SE15 79 Denmark Hill, SE5 Bermondsey one stop shop, Spa Road, SE17 Get stop smoking help including individual advice, free nicotine replacement products and group sessions. Call to find your closest adviser T 0800 169 6002 W www.southwarkpct.nhs.uk/ stopsmoking Swimming pools See also Advice centres, p3; Benefits for older people, p9 See Leisure centres, p35 Southwark Pensioners Action Group Campaigns for better health and social services and pensions for older people. See Clubs and groups, p14 Southwark Pensioners Centre See Community and day centres, p17 Southwark Pensioners Forum T Transport Blue Badge and freedom pass Blue parking badges allow cars carrying people, who are registered blind or who have severe walking difficulties, to be parked near shops, stations and other amenities. See Clubs and groups, p14 Southwark Signpost An online directory of health and social care voluntary sector services provided in Southwark to adults and older people. W www.southwarkpct.nhs.uk Speech therapy See Rehabilitation services, p45 Sports and leisure See Exercise, p24; Leisure centres, p35 48 The older people's travel pass, known as the freedom pass, gives you free travel on buses, tube, trains, Docklands Light Railway and trams in London. Apply for a freedom pass at your post office. For more information about the Blue Badge and disabled people's freedom pass please contact the Blue Badge and Freedom Pass support team. T 020 7525 2141 E bb&[email protected] W www.southwark.gov.uk/ transportassistance www.freedompass.org DialaRide DialaRide is a doortodoor service for disabled people who cannot use public transport. To use DialaRide you must be a member and will need to prebook trips. Fares are based on the length of your journey and start from 60p. T 020 7027 5823/5824 W www.tfl.gov.uk/dialaride V Victim Support Southwark Specialist staff and trained volunteers offer emotional support and practical help to anyone affected by crime, whether reported to the police or not. Free security and fire safety checks can be arranged. All fittings (including spyhole intercoms, door chains, window/door Journey planner locks, etc) are free of charge to residents Transport for London website journey on a low income. planner tells you the different ways of • Spyhole, doorbell or handset intercoms, getting from one place in London to and door chains are offered to help another by public transport. answer the door safely W www.tfl.gov.uk/journeyplanner • Collapsible lettercages, key turning grips, door closers and other items to Taxicard make life a little bit easier Taxicard is a method of providing • Smoke alarms and carbon monoxide subsidised doortodoor transport for alarms fitted or renewed people who have serious mobility impairment and difficulty in using public • Memory aid security including talking door chains and reminder devices transport. Taxicard holders make journeys • Door chains that release from the in licensed London taxis and the subsidy outside by key for relatives/carers applied directly to each trip. • Standard security items such as British T 020 7484 2929 standard mortise/rim locks, window E [email protected] locks, vibration activated window W www.taxicard.org.uk alarms, frame strengthening bars, internal grilles for some part glass doors Transport for London • Extra security in special circumstances Travel information and advice such as security cameras, security film T 020 7222 1234 for windows and fireproof letterboxes • Referral for monitored alarm services • Help to set up passwords with utility companies Volunteers are always welcome. T 020 7277 1433 W www.vssouthwark.org.uk See also Alarm schemes, p6; Community safety, p19; Adult abuse, p4; Police, p42 Volunteering Volunteer Centre Southwark Provides details of volunteering opportunities in Southwark as well as support, advice and training to voluntary and community groups. T 020 7403 2936 E [email protected] W www.volunteerscentres.org.uk Volunteer Centre Southwark, Wigglesworth House, 2nd floor, 69 Southwark Bridge Road, SE1 0NQ An NHS walk in centre in New Cross is open six days a week for advice and treatment for minor ailments such as sore throats, coughs and colds, emergency contraception and minor injuries. No appointment is needed and you will be seen by an experienced nurse. T 020 7206 3100 W www.lewishampct.nhs.uk 40 Goodwood Road, SE14 6BL See also GP walk in centre, p28 Wills W Walking groups There are a number of organised group walks that take place every week at various sites across Southwark. They are led by trained volunteers, take less than an hour and everyone walks at their own pace. However, if you prefer to explore your local area in your own time with friends and family there are a variety of independent walking maps available with wildlife information and points of interest. T 020 7525 0884 W www.southwark.gov.uk/getactive See also Exercise, p24; Explorers Club in Clubs and groups section, p15; Leisure centres, p35 By making a will you decide what happens to your property and possessions after your death. Although you don't have to make one by law, it’s the best way to make sure your estate is passed on to family and friends exactly as you wish. If you die without a will, your assets may be distributed according to the law rather than your wishes. The issues surrounding wills, inheritance, tax and the winding up of the affairs of the deceased can be very complicated and can differ from person to person. While you can make a will yourself, it is advisable to use a solicitor as there are various legal formalities you need to follow to make sure your will is valid. Get more advice from Southwark’s advice centres, or online at W www.direct.gov.uk See also Advice centres, p3 50 What do you think about your A to Z of older people’s services? About you Please give your postcode Are you Male Female How old are you? About this directory How useful did you find it? Very useful Useful Not very useful Not useful at all How easy is it to use? Very easy Quite easy Not very easy Very difficult What do you like about it? What don’t you like about it? What would you like to see in future editions? How did you get this? It was delivered I requested one Don’t know I picked it up – where? Thank you for taking part in the survey. Please return the completed survey to: Southwark Council, Communications team, 160 Tooley Street, London SE1 2TZ Help with translation or other formats This book provides information about services for older people in Southwark. If you require help with translation or other formats such as large print or audio, please visit the addresses below. Arabic Somali Bengali Spanish Chinese Turkish French Vietnamese Bermondsey one stop shop 17 Spa Road, SE16 Walworth one stop shop 151 Walworth Road, SE17 Peckham one stop shop Peckham library, SE15 Publication date: March 2010 An AZ of services for older people in Southwark/33014 For copies telephone 0845 600 1287 www.southwarkpct.nhs.uk www.southwark.gov.uk Produced by Southwark Council, communications department, 160 Tooley Street, London, SE1 2TZ.