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EMERGENCY RESPONSE
WRECK REMOVAL
ENVIRONMENTAL CARE
A d d resses
THE NETHERLANDS / Rotterdam
U.S.A. / Houston
Phone +31 10 4549911
Phone
+1 281 3723500
E-mail
[email protected]
E-mail
[email protected]
BRAZIL / Rio de Janeiro
GREECE / Piraeus
Phone
+55 21 27190886
C/o Cotzias Shipping Co. Ltd.
E-mail
[email protected]
Phone
+30 210 4222670
E-mail
[email protected]
SINGAPORE / Singapore
Phone
+65 66684222
E-mail
[email protected]
SOUTH AFRICA / Cape Town
Phone
+27 21 5075777
E-mail
[email protected]
ITALY / Genoa
Cambiaso Risso Service srl
Phone
+39 010 5714206
E-mail
[email protected]
JOINT VENTURE
U.S.A. / Alexandria
June 2010
UNITED KINGDOM / London
OPA’90 joint venture Donjon-SMIT
Phone +44 207 4807648
Phone
+1 281 4426800
E-mail [email protected]
E-mail
[email protected]
www. smit. com
SMIT SALVAGE
C ompany profile
SMIT has a proud tradition of nearly 170 years of s­ ervice
SMIT’s Vision
in the maritime sector. The company has earned an excellent reputation by combining expertise and experience
To be the leading player in the global market for maritime
with high-quality materials and equipment in the nearly
services, preferred by customers due to the high perceived
50 locations around the world where SMIT is active. SMIT
added value of its integrated package of service offerings.
aims to provide its worldwide services in the main to shipping companies, producers in the oil and LNG industries,
Leading player: to be first or second in all
selected businesses.
(offshore) construction companies, insurers, governments
Global market: to operate on a worldwide scale.
and shipyards. SMIT maintains the highest standards in
Maritime services: to be active in professional
respect of Safety, Health, the protection of the Environment and Quality.
services on/around water.
Integrated package: to offer customers a family
of services tailored to their needs.
SMIT’s services are organised into four Divisions:
Harbour Towage: harbour towage services and
related maritime services.
­ aritime
Terminals: towage services and related m
High perceived added value: to focus on highly
regarded specialist services.
SMIT’s Mission
and management services to offshore and
onshore terminals.
Salvage: salvage, wreck removal, environmental
protection and consultancy.
Transport & Heavy Lift: chartering, barge rental &
SMIT is a maritime service provider, with the world’s seas
and harbours as its fields of operation. We value the combination of expertise, inventiveness and specialised equipment as the key ingredients towards offering our custom-
transport, ocean, coastal and river towage, heavy
ers the high-quality solutions they require. We strive to
lifting and marine support to a variety of civil and
­fulfil the needs of five critical stakeholder groups:
offshore projects.
Customers: to deliver a high-quality service
tailored to customers’ specific needs.
Employees: to offer challenging work, personal
development opportunities and a clear career
perspective.
Shareholders: to offer corporate transparency
and to create shareholder value.
Partners: to co-operate on the basis of mutual
respect and mutual benefit.
Society: to act with due care for the environment
and the community.
SMIT SALVAGE
S ervice profile
SMIT’s name is synonymous with total commitment to
Services:
the challenging field of marine emergency response and
Marine emergency response
wreck removal where optimal care for the environment is
Wreck removal
a priority. Our name is also one of the foremost connected
Environmental care
with wreck removal and port clearance operations. The
track record of SMIT Salvage in this field is without parallel.
These services include:
OPA ‘90.
As the world’s most experienced and leading marine salvor,
Marine fire-fighting.
we maintain round-the-clock readiness for operations
Underwater bunker/cargo removal.
anywhere in the world. Salvage is the first line of defence
Diving services.
against marine pollution when major casualties occur.
Under water survey, video and photo inspection.
Marine and salvage consultancy and contingency
No company has made a greater contribution to the development of salvage capability and thus to the protection of
planning.
Managing Marine Emergencies Course.
the environment than SMIT.
Marine emergency response at this level requires the
experience of dedicated salvage professionals, supported
by specialised vessels and equipment. Our full range of
engineering facilities and logistics support worldwide,
ensures that we can operate effectively even in the most
remote locations.
Rapidly changing demands and a new emphasis on the
care of the environment have encouraged SMIT to offer
special services in the area of environmental care. SMIT’s
in-house Innovation & Development (I & D) Department
developed - together with Frank Mohn of Norway ­POLREC I, which utilises the ROLS unit (Remote Offloading
• Salvage locations • Other SMIT locations
System). This system is capable of offloading bunkers and
cargo (oil or chemicals) from wrecks at a depth of more
than one hundred metres.
One of the platforms in distress after the hurricanes.
SMIT SALVAGE
C ustomer profile
SMIT’s unique blend of expertise and experience enables
the company to provide cost-effective solutions and fulfil
customers requirements at any location worldwide.
Business is based on personal contact and a consistently
high level of service. Constant communications with our
customers affords us a productive relationship, creating an
optimal and mutually beneficial working environment.
Our working practice is such that we aim to fulfil all the
needs of our customers.
Container vessel ‘Norasia Taurus’ caught fire off the port of Damietta, Egypt.
Our customers are:
We offer our customers:
Ship owners.
Immediate and effective response, round-the-clock.
Ship managers/operators.
Personnel with relevant experience and certification.
Hull and machinery underwriters.
The reputation and track record of a market leader.
Protection & Indemnity clubs.
High Safety, Health, Environment and Quality
Oil and gas companies.
(SHE-Q) standards, incorporated into everyday
Governmental and local authorities.
activities.
Cargo owners and underwriters.
Care for the environment.
An attitude of continuous improvement and
innovation.
Flexible contractual and financial terms.
Cost-effective solutions.
Personal relationships and effective networking.
Wreck removal of a cruise ferry which capsized
in the port of Kaohsiung, Taiwan.
Recovery of an offshore supply barge which sank close to a jack up rig.
SMIT SALVAGE
Ro-ro vessel ‘Jolly Rubino’ caught fire off the east coast of South Africa and ran aground.
Donjon-SMIT operates a network of salvage associates that
containers which were placed on the deck of the vessel by
can manage all marine challenges that occur in the U.S.A..
helicopters. Each container was filled with 2.5 tonnes of
For many decades, both companies have salvaged thou-
recovered oil and then transported back to the shore by
sands of large and small vessels all over the world.
the helicopters for further handling.
Donjon-SMIT’s unique blend of expertise and experience
enables the company to provide cost-effective solutions
An extra complication was the extreme weather situa-
and fulfil customer requirements at any location.
tion, but the operation was successfully completed and
Business is based on personal contact and a consistently
approxi­mately 1600 tonnes of intermediate fuel and diesel
high level of service. Our track record in the U.S.A. is
oil were recovered.
without parallel and includes projects such as the
emergency R esponse
‘­Antalina’, ‘Chios Beauty’, ‘Patrizia d’Amato’, ‘Selendang Ayu’,
‘Rocknes’
‘Bow Mariner’, ‘Barge 125’, ‘Ehime Maru’ and many others.
The ‘Rocknes’ was on her way to Emden when she hit
More information about our services can be found at
an underwater rock and capsized within minutes. The
www.donjon-smit.com.
vessel remained afloat upside down. The plan to parbuckle
the vessel was very exceptional for a ship this size. Cables
Outstanding emergency
were attached from the 9000 tonnes vessel to two pull
response projects
barges which had been specially equipped for this opera-
The complex nature of salvage operations requires multi-
suffered damage to their cargo tanks to severe fires
disciplined teams, including specialists in fire-fighting,
involving packaged hazardous cargoes on board container
’Twin Star’
the vessel was towed to a yard in Bergen. The bulk carrier
naval architecture, hazardous chemicals, towage and
vessels. SMIT’s communication centres in Rotterdam, Cape
In very heavy fog 23701 DWT bulk carrier ‘Twin Star’, laden
is now back in operation.
marine pollution prevention.
Town, Houston, and Singapore provide a 24-hour link to
with rolled steel coil, was involved in a collision with the
customers, vessels, SMIT Group offices and agents around
Cypriot vessel ‘Pintail’ off the port of Callao, Peru.
SMIT’s highly trained and experienced salvage teams are
the world. This communication system guarantees an imme-
geared up for instant round-the-clock response, anywhere
diate response and rapid service.
in the world, no matter how remote the location. Our Salvage
tion. Once the mission had been successfully completed,
The M/V ‘Alice’ was also involved in the same collision but
sustained no damage. The ‘Twin Star’ on the other hand
Masters are experts in effective operational command. The
In addition, SMIT Salvage can rely on an extensive worldwide
sustained severe damage on her starboard side and, as a
salvage team members provide all the specialist disciplines
network of co-operation agreements with tug suppliers.
consequence, began to sink slowly, until only her antenna
required to achieve the desired results, including diving,
naval architecture, heavy lift engineering, pumping and
OPA ‘90 / Donjon-SMIT
towing.
Donjon-SMIT is a unique provider of emergency response
jutted out above the water. Some of her fuel oil tanks were
ruptured, causing a minor leakage of oil. SMIT Salvage was
contracted to remove the remaining bunker and fuel oil.
services in which the individual expertise of Donjon and
SMIT’s salvage teams have experience in confronting
SMIT is combined. The joint venture provides compliance
‘Selendang Ayu’
challenging cases, from chemical tankers which have
and response services related to OPA’90 requirements.
The Malaysian flagged 225 metres long cargo vessel suf-
Donjon-SMIT offers all services that are required in today’s
fered a main engine breakdown, drifted without power,
marine salvage business, from highly trained personnel
grounded and eventually broke in two off the coast of
to modern tugs and specialised equipment to protect the
Western Unalaska Island.
marine environment.
SMIT mobilised a salvage team to inspect the casualty.
The oil tanker ‘Prestige’ sank in Spanish waters.
A complicated operation commenced to pump the oil
from the vessel’s various compartments into tank
Bulk carrier ‘Twin Star’ was involved in a collision.
SMIT SALVAGE
Outstanding marine
grounding site turned out to be a protected UNESCO herit-
fire-fighting projects
age area. After joint teams from The Netherlands and South
Africa had fought to contain the raging fires in abrocious
‘Norasia Taurus’
conditions, SMIT’s specialists started removing the danger-
The container vessel ’Norasia Taurus’ caught fire off the
ous cargo. Once the operation had been completed the
port of Damietta, Egypt. The owners and underwriters
vessel was prepared for her next phase in life. After a
immediately contracted SMIT Salvage to fight the blaze
controlled explosion the ‘Jolly Rubino’ was ready to function
and save the ship and the cargo, which consisted of 1600
as an artificial reef.
full containers.
Logistics
After mobilising all the necessary salvage personnel and
Our emergency response equipment is concentrated in
fire-fighting equipment by chartered aircraft from both
four strategic locations:
the Netherlands and Egypt, fire-fighting operations imme-
Houston (United States of America).
diately commenced by using a local tug chartered from
Rotterdam (The Netherlands).
SMIT’s Egyptian partners. After 5 days of round-the-clock
Cape Town (South Africa).
operations the salvage crew had brought the blaze under
Singapore (Singapore).
control and had put out the fire. The whole operation was
carried out in full co-operation with both the Damietta
These four, first class warehouses total around 45,000
Port Authorities and the Egyptian Navy. After stabilising
square meters and contain equipment such as diving
and dewatering, the ’Norasia Taurus’ was towed to Cyprus.
equipment, fire fighting equipment, pumps, fenders, anti-
After a final inspection the vessel was safely redelivered to
pollution equipment, etc. that is needed for emergency
her German owners.
response. Inspection, repair and maintenance as well as
This tanker was involved in a collision with another tanker off Port Said, Egypt.
packing and forwarding are also carried out at named
‘Jolly Rubino’
locations.
This ro-ro vessel caught fire off the east coast of South
4,000 people and operates a fleet of over 424 vessels,
SUPSALV are the ‘Ehime Maru’ off the coast of Hawaii and
Africa and subsequently ran aground off Richards Bay,
In addition to the regional hubs above, we have offices in
including AHTS vessels, salvage tugs, diving support crafts,
the recovery of the ‘TWA-800’ airplane off the east coast of
South Africa in severe weather and sea conditions.
London (UK), Piraeus (Greece) and Rio de Janeiro (­Brazil)
pull-barges, (semi-) submersible heavy transport barges
the U.S.A.
In addition to the highly challenging salvage operation the
and a comprehensive network of partners and agents to
and floating sheerlegs of 1,000 to 2,200 tonnes lifting
complement our worldwide network in support of our
capacity worldwide.
operations.
Casualty towage
After a controlled explosion the ‘Jolly Rubino’
was ready to function as an artificial reef.
SUPSALV
Training and education
SMIT’s regular training programs on ‘Managing Marine
Emergencies’ make a significant contribution to the
For many years, SMIT has been contracted by the Supervisor
important goal of sharing salvage expertise with ship
SMIT Salvage is capable of providing worldwide casualty
of Salvage (SUPSALV), of the U.S. Navy for the provision
owners, managers, insurers and other parties from all
towage services. This capability is based on the wide range
of salvage, salvage related towing, harbour clearance and
over the world.
of tugs of various sizes and capacities which the SMIT
ocean engineering services. The contract is based on the
During the course, the vital actions which should be taken
Group owns. Our global network of resources is reinforced
provision of salvage equipment, craft and personnel.
during the initial stages of an emergency are highlighted.
by SMIT’s other three divisions: SMIT Harbour ­Towage,
The area of coverage of this agreement is from East Africa
As a result, damage to the ship, the cargo and the environ-
SMIT Terminals and SMIT Transport & Heavy Lift. The SMIT
to the International Dateline and from the North Pole to
ment is restricted to the minimum.
Group has over 50 offices worldwide, employs more than
the South Pole. Some examples of projects carried out for
SMIT SALVAGE
W reck removal
Wreck removal of the car carrier ‘Tricolor’ in the English Channel.
In many cases, wrecks must be removed if they pose a
Outstanding wreck
‘Vicuna’
threat to safe navigation or obstruct access to a port or
removal projects
SMIT Salvage was awarded a contract to remove the total
port facilities.
loss declared 17465 DWT chemical tanker ‘Vicuna’. Two
Hurricane seasons
strong explosions occurred onboard the ‘Vicuna’ in the
SMIT Salvage’s extensive experience includes many com-
With wind speeds of 280 kilometres an hour hurricanes
port of Paranagua, Brazil, while the ship was discharging
plex and challenging wreck removal operations. They
‘Dennis’, ‘Katrina’ and ‘Rita’ struck the U.S.A. Southern Coast
methanol at Cattalini pier. As a consequence, the vessel
include major projects requiring the mobilisation of exten-
and caused havoc in the Gulf of Mexico. When the hurri-
sunk alongside the discharge jetty.
sive resources, such as sheerlegs, pull barges, large pon-
canes moved along the U.S.A. Coast, their ravaging winds
With assistance provided by the floating sheerlegs
toons and salvage/diving support vessels.
left behind a trail of destruction on both land and water.
‘Taklift 6’ SMIT Salvage started removing the ‘Vicuna’ by
The expertise of SMIT Salvage was called upon to provide
lifting the superstructure of the vessel from the sea-floor.
SMIT’s salvage teams can call upon the resources of the
assistance to remove damaged ships and platforms, such
According to plan the main engine and the further ship
entire SMIT Group to complete wreck removals as quickly
as the ‘High Island II’, ‘High Island III’, ‘Hercules 25’, ‘Ocean
sections were also removed. All the pieces were delivered
Warwick’, the ‘Adriatic VII’, ‘Pride Wyoming’ and ‘ENSCO 74’.
to a demolition site.
and as cost-effectively as possible.
As a result of the hurricanes this platform was severely damaged.
SMIT SALVAGE
‘Kursk’
‘Ehime Maru’
SMIT Salvage took part in the successful recovery of the
The Japanese vessel ‘Ehime Maru’ sank after a collision with
Russian submarine ‘Kursk’. SMIT was responsible for all
a submarine. A SMIT Salvage team succeeded in lifting the
maritime operations during this complex operation.
fishing vessel from a depth of 600 meters.
Salvage Masters, Divers and Engineers succeeded in
This operation was completed solely with the use of ROV’s
lifting the nuclear submarine under the SMIT semi-
(Remoted Operated Vehicles).
submer­sible barge ‘Giant 4’ and returning her safely to
the port of Murmansk.
‘Tricolor’
An important part of the operation was the separation of
SMIT Salvage successfully completed the cutting operation
the damaged bow section. This was carried out by a SMIT-
of the ‘Tricolor’ in the English Channel. The ‘Tricolor’, a
designed cutting system using wire covered with
Norwegian car carrier, that sank at a depth of 30 metres as
specially designed abrasive cylinders.
a result of a collision, was cut into nine sections by means
of a very unique cutting system. SMIT also took part in the
removal of the 9 sections and the cargo.
Wreck removal of the ‘Tasman Spirit’ in Pakistan.
‘Tasman Spirit’
This 90000 DWT Aframax tanker ran aground near the
entrance to Karachi port. She broke in two and caused an
enormous oil spill. SMIT Salvage was contracted to remove
Sea level
‘Tricolor ‘
30 metres
‘Kursk’
105 metres
the wreck. The wreck removal operation was extremely
challenging. The SMIT team not only encountered strong
currents, access difficulties and zero visibility, but also had
to deal with the fact that the vessel was embedded in a
trench some 6 metres deep. The wreck was removed from
the entrance, using tugs, sheerlegs and barges.
The operation was completed successfully in a time-frame
of about 3 months.
‘Ehime Maru’
600 metres
SMIT’s experience in wreck
removal is without parallel.
´Hurricane season 2005´ caused havoc in the Gulf of Mexico.
SMIT SALVAGE
SMIT Salvage has been instrumental in developing new
‘Ievoli Sun’
solutions for the safe, pollution-free removal of cargo and
SMIT Salvage successfully recovered the 4000 tonnes of
bunkers from wrecks.
styrene cargo on board of the ‘Ievoli Sun’. The chemical
Hot-tap technology
tanker sank during a storm in the Channel near France
at a depth of 95 metres. The cargo was recovered by
Hot-tap technology guarantees a spill-free extraction of
means of the award-winning POLREC I diverless pollutant
any contained fluids either above or underwater.
recovery system.
As the hot-tap equipment is light in weight and easy to
transport, this technology is the best tool for arranging for
POLREC I avoids the high costs and hazards of saturation
the immediate transfer of bunkers from vessels aground
diving when wrecks are located at great depths.
or sunk.
In recognition of the development, SMIT Salvage received
in association with its Norwegian partner Frank Mohn, the
Seatrade Award for Countering Marine Pollution.
The POLREC I system has proven itself in the successful
recovery of pollutants from tanker wrecks off the Korean
and French coast.
The containers of a sunken container ship being hosed down.
E nvironmental care
A graphical representation of the POLREC I system.
POLREC I system
POLREC I is capable of recovering oils, chemicals and
ships and cargoes, preventing the spillage of millions of
Removal of cargo
and bunkers
tonnes of oils, chemicals and bunkers. We have the
Many wrecks remain full of pollutants at locations close
operated Offloading System), as a cost effective,
expertise to deliver a full range of services including fire-
to vulnerable coastlines and can present a significant
diverless solution for the recovery of pollutants.
fighting, ship-to-ship/ship-to-shore cargo transfer, deep
threat to the marine environment. Failure to deal with
water oil recovery, salvage and disposal of hazardous
such problems can lead to a succession of costly clean-
cargoes, refloating, towage, wreck removal, marine and
up operations.
SMIT’s salvage teams have rescued hundreds of valuable
salvage consultancy and contingency planning.
other pollutants from wrecks in very deep water.
The POLREC I system utilises the ROLS unit (Remote-
Winner of the Seatrade Award
for Countering Marine Pollution.
A ship-to-ship transfer was required to refloat a crude carrier.
SMIT SALVAGE
Another successful innovation from the
I&D team, the advanced cutting system,
which removed the front section of the ‘Kursk’.
innovation & Development
Innovation & Development (I&D) programmes are explor-
Neutron
Backscattering System
ing new technologies for wreck removal, systems for
SMIT Salvage is facing increasing demand for offshore sal-
­pollutant recovery tasks and equipment for enhanced
vage operations to recover oil products from wrecked
deep water work.
ships. From the environmental point of view this is a very
SMIT’s company culture rewards initiative and creativity.
critical issue. Therefore SMIT’s R&D Department develI&D priorities are set according to changing operational
oped the Neutron Backscattering System (NBS) in co-oper-
needs, particularly in areas such as environmental defence
ation with Shell Global Solutions. The NBS is designed to
and technologies required to confront pollution threats
detect levels of oils and chemicals in sunken vessels using
from wrecks. Programs include the development of novel
a neutron backscattering device which surveys a wreck’s
pumping techniques, new solutions for heating heavy
tank and provides a level indication of pollutants inside
oils underwater and systems for the subsea detection of
by identifying changes in hydrogen density in liquids and
oil/water interface.
gases.
The cutting wire consists of a series of grit-covered
bushes mounted along a high tension steel cable.
SMIT’s revolutionary cutting system
in operation on the ‘Kursk’.
SMIT SALVAGE
S A LVA G E E Q U I P M E N T
SMIT’s salvage equipment is held for immediate
In addition to this equipment SMIT Salvage has an
deployment at SMIT’s logistics centres in Rotterdam, Cape
extensive fleet and highly trained and experienced
Town, Houston and Singapore. The equipment is airmobile
personnel (Salvage Masters, Divers, Naval Architect
and held ready for immediate dispatch, anywhere in the
and many other specialists).
world. This ensures that SMIT Salvage is able to perform
several major operations simultaneously.
The major equipment items include:
 Intrinsically safe and submersible pumps of all sizes.
 Generator sets.
 Welding and cutting sets for both above and
under water.
Our logistic centres are located in Singapore,
Rotterdam, Houston and Cape Town.
 Various sizes decompression chambers
(Lloyds certified).
 Hydraulic/diesel driven winches up to 250 tonnes.
This figure represents the state of the fleet of the SMIT
Group as per 1 March 2009 and is subject to change.
 Inert gas generators up to 2000 m3/hr.
 Zodiacs/boats/launches.
2
1
 Side scan sonar, hot-spot, video and photo
1
2
5
4
6
6
19
25
2
2
Diving support vessels
6
6
Utility vessels
1
1
8
8
2
2
Pulling barges
3
3
Barges (seagoing)
24000 tonnes
2
1
3
10
17
27
28
26
 Hot-tap systems up to 8 inches, including heavy oil
transfer pumps with water injections incorporated.
 POLREC I systems.
 Steam generators, coils, hoses etcetera.
 Diving sets, equipment, control systems, etcetera.
Barges (seagoing)
10000-14000 tonnes
Barges (seagoing)
1000-8000 tonnes
Barges (inland)
100-2000 tonnes
Coastal/harbour tugs
171
3000-7000 hp
Coastal/harbour tugs
45
1000-3000 hp
54
31
6
39
4
2
10
3
1
5
5
6
19
19
44
230
68
126
424 Total fleet
TOTAL
 200 tonnes chain pullers.
3200 tonnes
Floating sheerlegs (seagoing)
400-3000 tonnes
TRANSPORT & HEAVY LIFT
 Dyneema wires of various sizes.
Floating sheerlegs (seagoing)
134
 Rigging and patching equipment.
 SMIT’s patented cutting wire.
8000 hp
Anchor-handling tugs
3000-8000 hp
TERMINALS
 Fire-fighting units (including COBRA).
10000-15000 hp
Anchor-handling tugs
HARBOUR TOWAGE
 Communications sets.
Ocean-going tug
6140 hp
Anchor-handling tugs
2
 Wreck grabs up to 600 tonnes.
(booms, skimmers etcetera).
Ocean-going tugs
14000-26000 hp
3
cameras.
 Anti-oil pollution equipment
2
14
Harbour/river tugs
100-1000 hp
Harbour/river pusher tugs
480-2800 hp
Various vessels (work vessels,
oil containment vessels, etc.)
Our equipment is airmobile and held ready for immediate dispatch.
SMIT SALVAGE
S afety, H ealth , environment
an d quality
Concern for Safety, Health, Environment
and Quality (SHE-Q) is an integral part
SMIT’s Corporate
SHE-Q Policy entails:
of SMIT’s business conduct.
Every SMIT employee is required to
Compliance with all applicable laws and regulations.
exercise personal responsibility and a
Prevention of accidents, incidents, damages, inju-
commitment to safe working practices,
ries and occupational health hazards and a firm
healthy working conditions, conscious-
intention to aim for zero injuries.
ness of the environment and delivery
of the highest level of service quality
to our customers.
Setting of demanding targets to encourage and
ensure continuous improvement.
Motivation of our employees to work responsibly
by providing training.
Provision of our employees with the means to
enable them to perform their jobs in a healthy,
safe and environmentally friendly manner.
Continuous improvement of our quality levels,
thereby meeting and often exceeding customers’
expectations.
Regular audits and investigations following incidents
and/or accidents in order to implement corrective
actions, with a focus on continuously improving
and updating our procedures.
Safety is always a priority.