Newsletter - Pacrim Hospitality Services Inc.

Transcription

Newsletter
HIGHLIGHTS
WHAT’S NEW AND NEWSWORTHY
July, 2014
Page
2
GIVING BACK TO OUR COMMUNITIES
20
AWARDS & RECOGNITION
21
WHAT’S HAPPENING IN YOUR HOTEL
30
WHAT OUR GUESTS ARE SAYING
32
WHAT’S NEW & NEWSWORTHY
GLENN SQUIRES, CEO, PACRIM ELECTED AS CHAIRMAN OF
TOURISM INDUSTRY ASSOCIATION OF NOVA SCOTIA (TIANS)
May 23, 2014, TIANS held its Annual General Meeting at Pictou
Lodge Beach Resort. A list of TIANS newly elected Board of Directors is
below:
• Glenn Squires (Chairman), Pacrim Hospitality Services Inc.
• Jeff Farwell, Murphy’s The Cable Wharf
• Jim Miller, Fox Harb’r Golf Resort & Spa
• Scott MacAulay, Cape Breton Resorts
• Scott Travis, The Prince George Hotel
• Andrew Alkenbrack, Cabot Links
• Lorne Johanson, Alicion Bed & Breakfast
• Franziska Fenselau, Canadavac Travel Services
• Carl Sparkes, Devonian Coast Wineries Ltd.
• Jerry Staples, Halifax Stanfield International Airport
• Gary Moore, Casino Nova Scotia
• Glynn Williams, Authentic SeacoastTM Company
“As Chairman, I look forward to working with the TIANS (www.TIANS.org) Board of Directors as well as Darlene
Grant-Fiander, President, TIANS and her team over the next year. It is a crucial time for the industry in Nova
Scotia, and I am confident that the incoming Board of Directors will lead and inspire the change that is
required to ensure tourism achieves its potential in Nova Scotia,” said Glenn Squires, Chairman.
PACRIM HOSPITALITY ADDS NEW HOTEL TO PORTFOLIO
Pacrim is pleased to announce a new management contract with Holloway Lodging to operate their recently
acquired Days Inn & Suites Whitecourt.
The Days Inn & Suites Whitecourt
was built in 2007 and has 79
rooms, including 21 suites, a
meeting room and fitness center.
Amenities
include
a
free
Daybreak continental breakfast as
well as free Wi-Fi and Bell
ExpressVu Satellite TV. Guest
rooms are equipped with mini
refrigerator and microwave and
the hotel is pet friendly.
We would like to welcome Joan Keating, General Manager and the employees of Days Inn & Suites
Whitecourt.
2
July 2014 Newsletter
2014 PACRIM INVITATIONAL RAISES $27,500 FOR GIVE KIDS THE
WORLD VILLAGE FOR A GRAND TWO YEAR TOTAL OF $44,500
On Wednesday, July 30th the 13th Annual Pacrim Invitational (www.pacriminvitational.com) started
with a reception at The Prince George Hotel in downtown Halifax. Glenn Squires, President & CEO of
Pacrim Hospitality Services Inc. welcomed the participants and thanked all of the sponsors and
donors for their support of the tournament.
L-R Gerald Normandeau, Senior Vice President, PHSI; Nathan Polny Director, Membership Development, IHG;
Pam Landwith, President, GKTW; Glenn Squires, CEO, PHSI
“We are truly thankful for the many corporate sponsors and donors that enable us to be 13 years
growing this tournament”, said Glenn Squires. “Pacrim’s goal in regards to this tournament has
always been to provide a venue for our management employees to meet our investors, potential
investors, partners and major suppliers as well as to give back to our community through our live and
silent auctions.”
3
“We are delighted this year to have Pam Landwirth, President, GKTW with us to speak on behalf of
our charity”, said Squires.
Pam Landwirth, President, Give Kids the World and “The Webber Family” from Porter’s Lake, NS
“Give Kids the World Village is a 70-acre, nonprofit “storybook” resort located near Central Florida’s
most beloved attractions. Kids from around the world with life threatening illnesses and their
families are treated to weeklong, cost-free fantasy vacations”, said Pam Landwirth, President, GKTW.
Ms. Landwirth introduced the Webber Family from Porter’s Lake, NS, recipients of GKTW.
4
Congratulations to the 2014 Team Winners
Champions
Tom MacDonald
Dave VanEgmond
Monica Dubois
Dick Spain
2nd Place
Kris Crundwell (absent)
Todd Traux
Gord Creasor
Jason McLeish
3rd Place
Jeff Skinner
Jacqueline MacDonald
Cory Bell
Trevor Nicholson (Absent)
5
A Sincere Thank You to Our …..
MAJOR SPONSORS
HOLE IN ONE SPONSOR
HOLE SPONSORS
6
AUCTION DONORS
Neptune Village Beach Resort & Spa, Masai Mara, Africa
RCI Wyndham Worldwide
Hotel Eldorado & Marina, Kelowna, BC
Sheraton Four Points Kelowna Airport, BC
Nova Star Cruises
Hilton Garden Inn Portland Airport, Maine
Holiday Inn Express & Suites Moncton, NB
Super 8 Dieppe, NB
Super 8 Campbellton, NB
Super 8 Caraquet, NB
Holiday Inn Express Stellarton, NS
Super 8 Amherst, NS
Super 8 Windsor, NS
Super 8 Truro, NS
Saltscapes Restaurant & General Store, Truro, NS
Super 8 St. John’s, NL
Comfort Inn Gander, NL
Hotel Gander, NL
Holiday Inn Express Deer Lake, NL
Christopher’s Hotel Port Aux Basques, NL
Holiday Inn Elmira Riverview, NY
Crowne Plaza Suffern, NY
Hampton Inn & Suites, Saint John, NB
Kingswood, NB
Crowne Plaza Lord Beaverbrook Hotel Fredericton, NB
Starwood Hotels & Resorts
Ecolab
Bonardelli Retail Solutions
Kent Building Supplies
Simmons Canada
Samsung Electronics Canada
RightLane Driver Training
LG Solutions
Lutex Design Inc.
Chairs Limited
Rocky Lake Quarry
7
FINANCIAL DONORS TO GIVE KIDS THE WORLD VILLAGE
Moneris - $1,000 donation to GKTW
Also, a thank you to……
Steele Auto Group (www.steeleauto.com) for providing the hole in one vehicles.
Gordon Food Service (www.gfscanada.com) for the brunch and dinner products.
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Oakfield Golf and Country Club (www.oakfield.ca) – General Manager, David Blot and Chef Darrell
Cooling and his staff for their outstanding and professional service.
Scott Travis, General Manager and his team at The Prince George Hotel for being our host hotel and
for our pre-tournament reception. (www.princegeorgehotel.com)
On course food and beverage venues… Coca-Cola for providing on-course refreshments
9
The Shack Oyster Bar
www.theshackoysterbar.com
Layers Wedding Cakes
www.layersweddingcakes.com
10
The Galley Restaurant
www.galleyrestaurant.com
Ironworks Distillery
www.ironworksdistillery.com
11
Bud Light
The Fine-Tuners
www.finetuners.ca
12
Don Horne, President, Sports Management International for his 13 years assisting with this
tournament;
and to our most valued volunteers, it could not have been possible without you…..
Back Row L-R: Yvan Laviolette, Regional Sales Manager, Super 8 New Brunswick; Heidi Sponagle, Regional Sales Manager,
Holiday Inn Express Stellarton-New Glasgow; Rob MacPherson, Director National Sales, PHSI; Linda Dixon, Hospitality
Administrator, PHSI; Karen Young, Sales Manager, Hampton Inn & Suites Saint John, NB; Penny Squires, Director, Guest
Satisfaction, PHSI; Glenn McIsaac, Regional Sales Manager, Dartmouth Oceanview Hotel; Denise Alcock, Executive Assistant,
PHSI; Candice Best, Payroll and Benefits Specialist, PHSI; Tammy White, Director, Revenue Optimization, PHSI
Front: Tiffany Tiibeau, Guest Services Manager, Super 8 Windsor, NS
Absent: Jonathan King, Intergy, Group Sales and Josh Furlong, Financial Reporting Analyst, PHSI
13
CELEBRATE APPRECIATE REJUVENATE EVERYONE (CARE) WEEK
What is Care Week?
In 2009 Pacrim initiated “Care Week”. The intent of Care Week is to have employees come together as a team
within each hotel and Head Office to celebrate the year, appreciate each other and rejuvenate with
fun activities before the start of another year.
This year Care Week was held from June 9th – 13th. There were some very creative events planned. Here is
how a few of the hotels chose to celebrate, appreciate and rejuvenate everyone. Way to go teams!
Super 8 Moncton, NB
Staff and Management of the Super 8 Moncton/Dieppe showing their hands at a “blind” poker game and bowling.
Super 8 High Level, AB
h
Care week Dinner at Mirage Restaurant
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CARE WEEK CONTINUES….
Holiday Inn & Suites Grande Prairie, AB
Manager Car Wash Day
Staff BBQ Day
Family Feud 2
Turned into “department feud”
featuring the
“Beef Wellingtons” against the
“Dirty Toilets”
Manager Swap day!
Stefanie Clement-Lacroix, Guest Services
Manager working in the Kitchen
Manager Swap day!
Maureen Anderson, Administrator
working in Housekeeping
15
Super 8 Campbellton, NB
Sylvie Chiasson, General Manager
cooked hotdogs for all the staff.
Glenn Lagace showing his muscles
from all the hard work.
Relaxing at home with pizza, fire, Jacuzzi, dancing and
lots of laughs.
New room inspectors???
Ralph
Clavette,
Night
Auditor of 15 years gives a
big “thumbs up” for the
activities.
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Super 8 Truro, NS
“Pie With That” - Staff paid $5 per pie and raised $80 to support local SPCA.
BEFORE
L-R: Sharon Delaney, Room Attendant; John Squires,
Regional Vice President, PHSI and Linda Fisher, Laundry
AFTER
L-R: John Squires, Regional Vice President, PHSI and
Alana Hirtle, General Manager
Wingate By Wyndham Edmonton
Gemma Cumart (Left) and Dawn Miller at a "Managers
Luncheon" Pampa's - Edmonton's only Brazilian themed
Restaurant. All department heads were recognized for what
they do to support our success!
17
Super 8 Windsor, NS
Alicia, Housekeeping
Minute-to –Win-It Challenge
Stacking Apples
Tiffany, Guest Services Manager & Natalie, Guest Services Associate
Minute-to –Win-It Challenge
Cheerio Cups
Alicia, Housekeeping, Tiffany, Guest Services Mgr. Tracey,
Laundry and Heather, House Keeping
Team Blindfold Painting
Archie, Maintenance Manager
Garden Fun Day
Checking gutters
18
Super 8 Grande Prairie, AB
Lunch and Cake
L-R: Glenda, Steph, and Kristie
Shining Star Awards nominated by colleagues or guests
L-R: Sharon, Glenda, Judy, Jacqueline, April, Todd and John.
Dartmouth Oceanview Hotel, NS
The Dartmouth Oceanview Hotel supported Dress for Success by gathering clothing donations from friends
and family as well as participating in a scavenadger hunt, smootie bar and a staff and guest breakfast.
Back L-R: Alyssa Atkins–Stokes, Room Attendant; Mariah
Downey, Room Attendant; Brenda Saunders-Todd, Executive
Director, Dress for Success; Katie Beaulieu, Guest Services
Agent; Delaney Furlong, Room Attendant
Front L-R: Shannan Armstrong, Room Attendant and Pat Mann,
Room Attendant
L-R: John Squires, Regional Vice President, PHSI;
Chantale Nadeau, Guest Services Manager, Brenda
Saunders-Todd, Executive Director, Dress for Success,
Adelia Jack, Executive Housekeeper and
Kris
Crundwell, General Manager
L-R: Chantale Nadeau, Guest Services Manager; Adelia Jack,
Executive Housekeeper; Emily Puddicombe, Guest Services
Agent and Katie Beaulieu, Guest Services Agent
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GIVING BACK TO OUR COMMUNITIES
SUPER 8 HIGH LEVEL SUPPORTS HUMANE SOCIETY
On Friday, June 13th from 11:00 am to 2:00 pm Super 8 High
Level held a BBQ to help support the Northern Lights Region
Humane Society.
L-R: Roxanne Mitchell, Head of Housekeeping; Lois Lang, Guest Service
Associate; Sreejith Nair, Guest Service Manager and Kalenda Blesse,
Housekeeper.
HAMPTON INN & SUITES SAINT JOHN PRESENTS HAMPTONALITY
AWARD
Karen Young, Sales Manager presents the Hamptonality
Award to student, Katelyn Wood at Bayview Elementary
School in Saint John.
The Hamptonality Award is presented to a student who
demonstrates leadership, academic achievement and
mentorship to fellow students.
HAMPTON INN & SUITES SAINT JOHN SUPPORTS IWK
Karen Young, Sales Manager presents a cheque to the IWK
Foundation during the Children’s Miracle Network telethon in
June, 2014.
20
AWARDS AND RECOGNITION
GLENN SQUIRES, CEO, PACRIM RECEIVES ANNIVERSAY AWARD
FROM MOUNT SAINT VINCENT UNIVERSITY (MSVU), HALIFAX, NS
On May 15, 2014 Glenn Squires received the MSVU Anniversary Award for his contribution to the university’s
Hospitality Management Program. Inaugurated in 1998-99 during Mount Saint Vincent’s 125th Anniversary
Year, this award recognizes exceptional volunteer contributions to the University over many years.
“Glenn Squires has been a steadfast champion of the
Mount, and his continued leadership exemplifies the
power of ‘community’ in the Mount’s unique
education. Glenn’s dedication to the Tourism and
Hospitality Management Program has been
formidable. For over a decade the proceeds from
Glenn’s Pacrim Invitational Golf Tournament
supported the establishment of a number of
scholarships and awards, with contributions of close
to half a million dollars. These awards, which
enhance scholarly activities and provide funding for
program needs, enhance the educational experience
of students in that program”, said Ramona Lumpkin,
MSVU President & Vice-chancellor.
Ramona Lumpkin, MSVU President & Vice-chancellor and
Glenn Squires, CEO, Pacrim Hospitality Services Inc.
“Glenn also served on the Project TWENTY12 Business and Tourism committee and has personally sponsored a
reception area, in honour of his wife Penny Squires, for the Business Administration and Tourism and
Hospitality Management Department. Project TWENTY12 surpassed its goal of $12M and Glenn’s contribution
was integral to that success”, Ramona Lumpkin.
“In 2002 Pacrim founded the Pacrim Invitational Golf Tournament. As part of this tournament, Pacrim wanted
to give something back to our community. From 2002-2012, our organization choose the Hospitality
Management Program at MSVU as the contributor of monies received through its live and silent auctions from
the tournament. Pacrim appreciates and recognizes the importance of superior employee training and
development in hospitality. This Award I accept on behalf of the many Pacrim employees who organize this
tournament, a tournament which has been named “the best golf tournament in Atlantic Canada” and our
sponsors and suppliers who have contributed auction items for this very worthy cause”, said Squires.
“We encourage each and every one of our employees across the country to “give back” to their communities.
With our Head Office in Bedford, Nova Scotia, it has been our pleasure to have contributed and to continue to
contribute to our MSVU Hospitality Management Program community”, stated Squires.
21
Gerald Normandeau, Pacrim’s Senior Vice President, Operations
receives the 2014 Pioneer Award from the Tourism Industry
Association of New Brunswick (TIANB)
The Tourism Industry Association of NB (TIANB) held its 31st annual conference and
Pioneer Gala dinner recently in Bathurst, New Brunswick. At the award ceremony,
Gerald Normandeau, Senior Vice President, Operations, Pacrim Hospitality Services
Inc. (PHSI) received the prestigious 2014 Pioneer Award recognizing his lifelong
commitment and outstanding contribution to the promotion of tourism and the
province of New Brunswick in a personal or professional capacity.
A graduate of Hotel Management from the Institut de tourisme et d'hôtellerie du Québec in Montréal, with
years of experience managing and overseeing multi-branded, full and select service hotel properties, Gerald
has hands-on experience in all facets of the hotel industry from owner relations, operations and leadership to
rebranding and repositioning. Over the years Gerald has developed strong hotel management teams and has
mentored a number of managers and general managers throughout the Maritimes.
Gerald has held board and executive positions on numerous tourism and business associations at provincial
and national levels. Gerald and his teams have also been recognized by many hotel brands with awards such as
the Environment Sensibility Award, President’s Award, Renovation Award and Quality Award as well as the
Business Excellence Award from the Moncton Chamber of Commerce.
"I have known Gerald since the beginning of his
career. He is passionate and devoted to the
hospitality and tourism industry”, said Glenn Squires,
CEO of PHSI. “Gerald eagerly participates, supports
and has no problem voicing his opinion to keep the
industry strong and in the forefront. On behalf of
Pacrim, I would like to congratulate Gerald on this
very deserving recognition by his peers,” stated
Glenn Squires.
L-R Kathy Weir, President TIANB; Gerald Normandeau,
Senior Vice President, Operations, PHSI; Ronald Drisdelle,
Executive Director, TIANB
On behalf of the Staff and Board of Directors of the Tourism Industry Association of Nova Scotia (TIANS),
congratulations on receiving the Pioneer Award at the 2014 TIANB Annual Conference and Gala.
Thank you for your ongoing contributions to the Tourism Industry in the region. We wish you much continued
success. – from Darlene Grant Fiander, TIANS President.
22
AWARDS
AWARDSAND
ANDRECOGNITION
RECOGNITION
Eleven (11) of Pacrim’s Managed Properties have been Awarded
the 2014 TripAdvisor Certificate of Excellence
Only the top-performing 10 percent of businesses listed on
TripAdvisor receive this prestigious award and a total of 11 properties
operated by Pacrim Hospitality Services Inc. (Pacrim) have been
awarded the 2014 TripAdvisor Certificate of Excellence. This award
which honors hospitality excellence is given only to establishments that
consistently achieve “outstanding” traveler reviews on TripAdvisor. To
qualify for the Certificate of Excellence, businesses must maintain a
greater than or equal to four overall scores on a scale of five, assigned
by travelers on TripAdvisor. Other additional criteria are taken into
account, such as the number of reviews written by travelers on the site
over the past 12 months.
The following Pacrim managed hotels are the recipients of the 2014 TripAdvisor Certificate of Excellence:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Best Western Plus Chocolate Lake Hotel, Halifax, NS
Best Western Grande Prairie Hotel & Suites, AB
Embassy Suites by Hilton Montreal, PQ
Four Points by Sheraton Kelowna Airport, BC
Hampton Inn & Suites by Hilton, Saint John, NB
Holiday Inn Express Deer Lake, NL
Holiday Inn Express Stellarton-New Glasgow, NS
Padrino’s Italian Ristorante, Grande Prairie, AB
Super 8 Amherst, NS
Super 8 Fort St John, BC
Wingate by Wyndham Calgary, AB
“Congratulations to all General Managers and staff upon receiving this very prestigious award,” says Glenn
Squires, Chief Executive Officer of Pacrim Hospitality Services Inc. “We appreciate your consistent delivery of
friendly service and exceeding the expectations of our guests and encourage you to keep up the great work.”
“The Certificate of Excellence is based on feedback from those who matter most in our industry – our guests,”
said Gerald Normandeau, Senior Vice President Operations, Pacrim.
23
Alana Hirtle, General Manager, Super 8 Truro, NS Nominated as
President of Central Nova Tourist Association (CNTA)
On June 19, 2014 Alana Hirtle, general manager of the Super 8
Truro, was nominated as the Central Nova Tourist Association’s
(CNTA) new president. CNTA is a not for profit destination
marketing organization that promotes the Fundy and
Northumberland Shore regions of Nova Scotia and its tourism
stakeholders. The association’s primary function is to effectively
market the region’s tourism products and experiences by working
closely with its various partners including the Nova Scotia
Department of Economic & Rural Development and Tourism, local
municipalities, regional community and economic development
associations, neighboring destination marketing organizations, the
Tourism Industry Association of Nova Scotia and tourism industry
stakeholders as a whole.
“As a newcomer to the area within the last year, I’m very impressed with the variety and quality of visitor
experiences and service offerings in Central Nova,” said Alana. “It really is a gem in the Nova Scotia crown!” “I
am excited to be leading this organization as we continue to deliver exceptional hospitality experiences to our
guests.”
“Congratulations, Alana, on being elected President of the CNTA. Great to see you involved in the
community.” “It did not take long for you to be recognized as a leader.” “Well done!!” said Glenn Squires, CEO
Pacrim Hospitality Services Inc.
Ric’s Lounge & Grill, Four Point by Sheraton Awarded First Award
of Excellence
Ric’s Lounge & Grill, Four Points by Sheraton has been awarded
their first Award of Excellence from Wine Spectator. They are
honored to accept this award in their first year of business and
hope that it will be one of many to come. Their wine list has been
hand selected by Restaurant Manager Teresa Cauley and features
both local and international wines of the highest caliber.
Wine Spectator's Restaurant Wine List Awards recognize
restaurants whose wine lists offer interesting selections, are
appropriate to their cuisine and appeal to a wide range of wine
lovers.
The Award of Excellence is by definition of Wine Spectator, for lists that offer a well-chosen selection of quality
producers, along with a thematic match to the menu in both price and style. Typically, these lists offer at least
100 selections.
24
Pacrim General Managers Receive Certified Hotel General
Manager (CHGM)
Pacrim Hospitality would like to congratulate Genevieve Rioux, General Manager, Holiday Inn & Suites Grande
Prairie, AB and Eric Normandeau, General Manager, Super 8 Caraquet, NB for obtaining their Certified Hotel
General Manager (CHGM) designation through emerit Training Solutions.
Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring,
evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to
monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel
General Managers ensure that everything runs smoothly–and generates profit.
The National Occupational Standards for Hotel General Manager include skills, knowledge and best practices in
the following areas:
•
Operations
•
Human Resource Management
•
Guest Service
•
Business Management
•
Marketing
•
Leadership
Whether you are working in an independent bed and breakfast or a multinational accommodations
corporation, the National Occupational Standards for Hotel General Manager cover all aspects of this
challenging and exciting profession.
Genevieve Rioux, General Manager
Holiday Inn & Suites Grande Prairie
Eric Normandeau, General Manager
Super 8 Caraquet
25
Pacrim attends 19th Annual Recognition of Excellence Awards
Dinner
The 19th Annual Recognition of Excellence awards dinner was hosted by the Nova Scotia Tourism Human
Resource Council (NSTHRC) on May 14th, 2014 at Casino Nova Scotia. The dinner honours the achievements of
industry professionals who have earned their emerit National Certification - the highest credential available to
Tourism Professionals in Canada. The dinner also recognized businesses that demonstrated a commitment to
excellence by significantly supporting National Certification for their staff. These organizations were awarded
the Property Recognition Award and are promoted in provincial marketing literature as a Property of
Excellence.
This year, 196 tourism professionals earned their designation. Nova Scotia leads the country in the number of
certified candidates. Industry's investment in professional development speaks volumes about the dedication
and level of professional service in creating exception experiences for our visitors. TIANS and the NSTHRC are
very proud of their accomplishments.
Congratulations to Cathy Mahoney,
Executive Housekeeper at Holiday Inn
Express Stellarton and Adelia Jack,
Executive
Housekeeper
at
the
Dartmouth Oceanview Hotel, who
received the Director of Housekeeping
National Certification presented by
Glenn Squires, CEO, PHSI.
Adelia Jack
Dartmouth Oceanview Hotel
Cathy Mahoney
Holiday Inn Express Stellarton
Congratulations Phyllis Stephenson,
General Manager, Best Western PLUS
Chocolate Lake Hotel and her staff for
receiving the Property of Excellence
Award. The hotel receives this award
when 60% or more of their staff have
their National Certification.
Phyllis also received her Hotel General
Manager Certification. Both awards
were presented by Glenn Squires, CEO,
PHSI.
Phyllis Stephenson, General Manager
Best Western PLUS Chocolate Lake Hotel
Phyllis Stephenson, General Manager
Best Western PLUS Chocolate Lake Hotel
26
Pacrim Hospitality Managed Hotel Employees “Check-in” to the
94th Annual Convention & Trade Show Hosted by the Alberta
Hotel & Lodging Association
Many hotels managed by Pacrim Hospitality Services Inc. received awards at the AHLA’s 94th Annual
Convention and Trade Show, which took place April 24th-26th at the Banff Centre. The program was designed
to provide members with a balance of both professional development and networking opportunities, all while
celebrating the accomplishments of our industry and peers.
The theme for the 2014 event was “Check In.” The convention as a launching pad to formally introduce
members to our industry driven, online accommodation booking website – Check In Canada.
Pacrim would like to extend their congratulations on a job well done to the following award winners.
Employer of Choice
Congratulations to the Best Western Hotel & Suites Grande Prairie. This designation is an opportunity for AHLA
members to distinguish their hotel, motel, campground, or resort from other employers in Alberta’s tourism &
hospitality industry.
L-R: Treena Coney, General Manager, Best Western Hotel & Suites Grande
Prairie (Alberta); Amr Awad, Director of Operations, Western Canada, PHSI
and Rebekah Spencer, Assistant General Manager, Best Western Hotel &
Suites Grande Prairie.
Gold Key Luncheon
The AHLA’s Gold Key Award recognizes front line staff and supervisors from hotels and motels across Alberta.
The dedication and enthusiasm of these individuals assures guest satisfaction and inspires their colleagues.
Attending the luncheon were Amr
Awad, Director of Operations,
Western Canada, PHSI & Genevieve
Rioux, General Manager, Holiday Inn
& Suites Grande Prairie (left) as well as
Treena Coney, General Manager, Best
Western Hotel & Suites Grande Prairie
(right).
27
Housekeeping Award Winners
Best Western Hotel & Suites Grande Prairie
Holiday Inn & Suites Grande Prairie
Wingate By Wyndham Edmonton
The Housekeeping Award program was developed in 1983 to encourage, recognize and foster excellence in
housekeeping and maintenance. Any establishment participating in the Approved Accommodation program is
eligible for nomination and the winners are then selected based on the inspection results.
Bruce Okabe, CEO, Travel Alberta; Genevieve Rioux,
General Manager at Holiday Inn & Suites Grande Prairie
(Alberta) and Amr Awad, Director of Operations, Western
Canada, PHSI
Bruce Okabe, CEO, Travel Alberta; Treena Coney, General
Manager, Best Western Hotel & Suites Grande Prairie (Alberta);
Amr Awad, Director of Operations, Western Canada, PHSI and
Rebekah Spencer, Assistant General Manager Best Western
Hotel & Suites Grande Prairie.
Bruce Okabe, CEO, Travel Alberta and Jim Wirun,
General Manager, Wingate By Wyndham Edmonton
28
AWARDS AND
AND RECOGNITION
RECOGNITION
AWARDS
Barb Tibbo at HIE Stellarton Receives 5 Year Service Pin and Great
Customer Feedback
Congratulations to Barb Tibbo for her excellent service at Holiday Inn
Express Stellarton-New Glasgow!
Barb started with HIE Stellarton-New Glasgow as the Night Auditor
May 29, 2009 and moved to Guest Service Representative. Since
September 2011 Barb has been the Meeting Room/Group Coordinator
and is doing a great job for us! We get fabulous feedback from our
guests about Barb.
She loves meeting all the different clientele who come to our hotel for
meetings and accommodations and feels a sense of accomplishment
when our guests are happy.
In her spare time, she likes to travel and spend time with good friends
and her daughter. She is also a big Ricky Martin fan!
Left is Mark Hosking, General Manager presenting Barb Tibbo with her
5 Year Service Pin.
VIA EMAIL
Woot!!! Barbara Jean is a soopahhhstahhhh!
At the request of our CEO, I would like to commend Barb Tibbo, Meeting Room Coordinator, for the excellent
service delivery she performed at our off-site Housing Planning meeting. Our CEO was extremely impressed
and I have received so many compliments about Barb, meeting facilities, and superb food that I felt obliged to
let you know.
This will probably turn out to be an annual standing appointment.
Thanks so much for your hospitality!
Regards,
Kim Chartrand
Executive Assistant to the
Chief Executive Officer
Housing Nova Scotia
29
Wingate Edmonton celebrates Mother’s Day
Ivona Kravikola, GSA (left) presents bouquet of roses on behalf
of the Front Desk to Nirupa Swamy, Executive Housekeeper in
appreciation of her daily efforts.
Super 8 Truro Sponsors Derby Car
Super 8 Truro is sponsoring a derby car and driver Tim Higgins
at the Nova Scotia Provincial Exhibition & Truro Raceway. You
can see all the “Demolition” action starting Wednesday, August
20th to Sunday, August 23, 2014 at 7:00PM.
For more information about the Nova Scotia Exhibition, visit
www.nspe.ca. The exhibition runs from August 19th to 23rd.
30
Super 8 Amherst Celebrates 10th Anniversary
On Saturday, May 31st Super 8 Amherst celebrated their 10th Anniversary in style by hosting a BBQ with
proceeds going to the West Highlands Gym Enhancement Project.
Many people along with our four legged friends helped with the celebration which included bouncy castles,
bowling, cotton candy and horseback rides as well as hotel tours and door prizes.
VIA EMAIL
Hi, Glenn!
Thanks again to you and the Super 8 staff
for a terrific day. Everything was very
well organized and carried out. A great
way to spend a Saturday!
I just want to update you on the
numbers from today. In total, the
enhancement committee took in $685
today. Awesome. The money from the
barbecue totaled $340. I have counted
several times and the total is $340. This
is a terrific success.
The 50/50 winner donated the $30 back
to the committee so the draw brought in
$60. We sold $35 worth of raffle tickets
and Mr. Maltby made a donation of
$250. This got us to the $685 total.
You folks put on a great event and have
been wonderful partners during this
enhancement campaign. Thank you
again for everything.
Kevin Mapplebeck
West Highlands Elementary - Principal
31
Super 8 Campbellton
Exceptional Customer Service
VIA EMAIL
To whom it may concern,
I am certain when one of your staff makes an error there are clients that certainly make complaints.
I recently went through a fire and lost everything in my apartment. I was lucky enough to have a bit of
insurance which also included $3,000 dollars for accommodations. I have been staying here for a little
over two weeks with 5 nights left and felt it necessary to let you know how great your staff is. I have
been treated with nothing but respect and while being in a bad state of mind after losing all my
personal effects and your staff has made me feel at home. For that I would like to thank you as you are
ultimately the person that put this fine team of employees together.
Just a couple of examples are; when I was down I could depend on any of your staff to take two minutes
to talk about anything whether it was simply the temperature or anything else which simply took my
mind off things. I have dealt with every staff member and have nothing but positive remarks towards
them.
I am a single Dad and my boys have been staying at their moms while I am here, but I had them at the
hotel for the weekend and Sunday morning I brought my boys downstairs for breakfast. Jessica took
the time to make a card that said Happy Father's Day from the staff at the Super 8. Now that I found
amazing and felt she went above and beyond. But to be truthful it doesn't surprise me because whether
it be Ralph, Michelle, Jessica, Rejeane or Dave they have all been great.
Thank you and sorry for making this email so long, but I found it necessary to put into perspective how
great of a team you have put together.
Best Regards
Kevin Charest
VIA EMAIL
Sylvie,
Congratulations to you and your team, this is what customer service is all about, and what we are
expected to do for all our guests. Hard work pays off, keep up the great work.
You all make us proud.
WAY TO GO TEAM SUPER 8 CAMPBELLTON
Gerald Normandeau, Senior Vice President, Operations
Pacrim Hospitality Services Inc.
32
Wingate Edmonton
Dartmouth Oceanview Hotel
VIA EMAIL
VIA EMAIL
Dear Mr. Wirun and Staff,
Mr. Crundwell,
My husband and I want to thank you for the
special way your staff; in particular Sara, handled
our reservation, when we checked in at 6:15 a.m.
on the 10th.
I wanted to thank you and your staff for an
enjoyable stay this past weekend at your property.
We arrived in town by VIA rail and our train had
been delayed 7 hours due to a derailment on the
tracks. Sara realized we had missed checking in
on the 9th and gave us a reduced charge due to
this inconvenience. We had called around 9:30
p.m. to alert the hotel of our dilemma.
She went out of her way to do anything she
could to make our stay as comfortable as
possible and as exhausted we were, we really
appreciated the kindness she showed.
Our stay was lovely as was the beautiful clean
room we had. The breakfast in the a.m. was
yummy, with lots of items to choose from. We
have stayed at Wingate hotels before and have
never been disappointed. Thank you, and your
staff, for a great stay!
Sincerely,
Gary and Gayle Hempel
My wife and I were celebrating a wedding
anniversary and had planned on spending it with
some old friends at Ian's Nectar Restaurant. We
had a great meal and a night of fine tertainment.
Our night was complete with a friendly hotel to stay
at.
Mr. Crundwell we found your housekeeping staff,
front desk staff and your morning breakfast staff
very helpful and friendly.
I will certainly
recommend your Ocean View Hotel to any of my
friends going to Dartmouth for an overnight stay.
Thank you also for giving us a specail room rate, it
was very much appreciated.
Ralph & Carol Craig
Moncton, NB
Intergy
VIA EMAIL
I wish to complement Daphne on her excellent
service.
Despite technical problems not of her making,
Daphne was professional, knowledgeable,
courteous and efficient just a delight to deal
with.
She is a credit to your staff.
Richard Kelly
33
Holiday Inn Express Stellarton
Holiday Inn & Suites Grande Prairie, AB
VIA EMAIL
VIA EMAIL
Good morning,
When staying at the holiday inn and suites Grande
Prairie, customer service is above and beyond what
you would expect.
On March 19th, 2014 I had several family members
travel and stay at your hotel to attend my father’s
funeral March 20th in Trenton, NS.
The link was on the P and K MacDonald website and
brought to my attention while making arrangements,
for any relatives who may have been in need of this
service.
I wanted to extend a thank you to your staff for
making a very trying time so much easier for our
family members who travelled from Ontario, New
Brunswick and Halifax area. I found it interesting each
family commented at different times over the last few
months on how “excellent” the staff was in
accommodating for check in/check out etc. Nothing
seemed to be an issue and as one cousin commented
to me “they went above and beyond”.
I felt it was important to forward these compliments
in times where many are quick to criticize, often we
never hear as much about the positive. Having worked
35 years as an ICU nurse, I was pleased to hear that
they felt they were taken care of during their stay with
you. Thank you again.
Sincerely,
Paula MacDonald
Trenton, NS
I have been working out of town for the duration of 13
years; good customer service is a dying trait. It’s
something you just don't see anymore.
This hotel, from management to the housekeepers,
defines great service. You can walk through the
hallways here and receive smiles and greetings from
the housekeeping (never seen that before). Checking
in is a pleasure as the front desk people don't seem
like they are capable of being unfriendly. After 13
years of staying in hotels, the Grande Prairie location is
a cut above the rest.
I have stayed at holiday inns across Alberta, British
Columbia and Saskatchewan and not one of them
even come close to comparing. In Edson, Alberta, Not
once have I got the room I reserved. Needless to say, I
don't stay there anymore. In Whitecourt, Alberta, the
simplest requests always seem to be like pulling teeth.
I still to this day, look forward to coming here.
Saleem is the assistant gm at this location, his self
alone is a cut above the rest. From my first stay here
to my 100th, he has treated me the way you would
expect to be treated. I can think of at least 10 general
managers at different hotels that could completely
change their customer service by spending an hour
with Saleem. Any request, no matter how small or
large has been taken care of promptly. Saleem defines
what a GM should be. If I ever had a request, I have
never waited longer than an hour for him to get back
to me. In this day and age, that just doesn’t happen
anymore.
Hats off to the staff and there dedication to customer
service you receive at this hotel. Keep up the amazing
work.
Sincerely,
David Charette
34

Newsletter - Pacrim Hospitality Services Inc.

Transcription

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