Berkshire Health Systems Wellness Program Receives C. Everett

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November 21, 2013
Volume 35 Issue 22
Berkshire Health Systems Employee Newsletter
Berkshire Health Systems Wellness Program
Receives C. Everett Koop National Health Award
B
erkshire Health Systems and its Wellness at Work
program have been recognized nationally by The
Health Project with a 2013 C. Everett Koop National
Health Award Honorable Mention, which honors
health promotion and disease prevention programs
that have demonstrated results. This is the third time
since 2009 that the BHS Wellness at Work program
has received a C. Everett Koop National Health Award
Honorable Mention. The BHS program was one of only
four organizations honored this year, and among three
to receive Honorable Mention. BHS joins American
Express and Graco in receiving Honorable Mention
awards, while Dell Computer received the National
Health Award.
“The BHS Wellness program, which our own
employees and those of many other local businesses
have used to greatly improve their health, is a pillar
Tim Korte, left, and Carol Nixon, middle, from the BHS Wellness at Work Program,
of success, as recognized by The Health Project,” said
were on hand to receive the C. Everett Koop National Health Award Honorable
David Phelps, President and CEO of Berkshire Health
Mention, shown here with Ron Goetzel, PhD, Emory University Institute for Health,
and Truven Health Analytics.
Systems. “This program has had a profound impact on
my own health and continues to guide BHS employees
totally integrated into company operations; site champions and
to achieve healthier lifestyles. The dedicated staff of Wellness at
a Wellness Advisory Committee help guide the program; and
Work has a right to be very proud of this well-deserved honor.”
strong support from leadership and personal investment by
The Koop Awards, the most prestigious national honors for
wellness programs, are judged based on both documented
health improvement and cost savings. In recognizing the
BHS program, judges for The Health Project said: “Well
designed program; each year they look at where they are and
always look to improve; comprehensiveness and scope of the
program; preventive population health approach; available to all
employees at BHS; significant increases in physical activity and
nutrition measurements among employees; state cost trends
showing costs trended up while BHS costs trended down with
no benefit plan changes, outperforming benchmarks; spouses
of employees added to program eligibility; program seems
CEO,” among many other favorable comments.
The Health Project is a private-public organization formed
to bring about critical attitudinal and behavioral changes
in the American healthcare system, so that providers and
consumers employ its vast resources with increasing knowledge
and understanding. The mission of The Health Project is to
seek out, evaluate, promote and distribute programs with
demonstrated effectiveness in influencing personal health
habits and the cost-effective use of healthcare services. These
programs have the objectives of providing appropriate quality
care and sharply reducing the rate of healthcare inflation by
holding down unnecessary expenditures.
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Berkshire Health Systems
Hospitals Recognized as
Top Performers by
The Joint Commission
T
he nation’s leading accrediting
organization for hospitals has named
Berkshire Medical Center and Fairview
Hospital as Top Performers on Key Quality
Measures™. BMC was recognized as a Top
Performer in Heart Attack, Heart Failure,
Pneumonia and Surgical Care by the Joint
Commission. Fairview was honored as a Top Performer for
Pneumonia and Surgical Care.
BMC and Fairview were among 1,099 hospitals in the US,
out of 3,300 surveyed, to receive Top Performer status
from the Joint Commission for attaining and sustaining
excellence in accountability measure performance. BMC
and Fairview were among 18 hospitals in Massachusetts to
receive Top Performer honors.
“Berkshire Health Systems has a continual commitment
to achieving the highest quality in the delivery of care to
our community,” said David Phelps, President and CEO
of Berkshire Health Systems. “Over the past several years,
BMC and Fairview have implemented evidence-based
clinical processes that have been shown to improve care,
and the positive outcomes our patients are experiencing
are the most important measure of the success of these
initiatives. Our results are why independent national
organizations, such as The Joint Commission and many
others recognize the level of care that BHS, our physicians,
nurses and staff provide in critical areas of care. Our
community can be confident that the care they receive
here, right at home, is the best available.”
Hospitals recognized in 2013 as Joint Commission Top
Performers must achieve performance of 95% or higher
composite score on all the accountability measures
reported to The Joint Commission in calendar year 2012,
and had to exceed a 95% score for every reported measure.
The 95% mark means a hospital provided evidence-based
care in 95% or more of cases.
Launched in 2011, The Joint Commission’s Top Performers
on Key Quality Measures program recognizes accredited
hospitals that attain excellence on accountability measure
performance. The program is based on data reported about
evidence-based clinical processes that are shown to be the
best treatments for certain conditions.
Berkshire Medical Center
Honored Nationally
for Patient Safety
B
erkshire Medical Center again achieved high
marks for patient safety from the Leapfrog Group,
an independent national group that grades hospitals
on preventable medical errors, injuries, accidents and
infections. For the third consecutive time, Berkshire
Medical Center has been honored with an “A” Hospital
Safety Score, with the latest designation coming in the
Leapfrog Fall rankings for 2013.
“Achieving the high ranking that BMC has attained
in patient safety is the result of intensive efforts by
our clinicians and quality teams, who have developed
comprehensive processes designed to ensure the safest
environment for all of our patients,” said David Phelps,
President and CEO of Berkshire Health Systems. “Our
community can be confident that the care they receive
right here at home is second to none.”
“BMC voluntarily participates in this rigorous analysis of
our patient safety programs, which we continually improve
upon to provide our community with the best and safest
care possible,” said Diane Kelly, RN, BMC Chief Operating
Officer. “This is a testament to the dedication of our entire
staff and an organization that never stops working on
improvement.”
Calculated under the guidance of the Leapfrog Group’s
nine-member Blue Ribbon Expert Panel, the Hospital
Safety Score that graded BMC with an “A” grade uses
26 measures of publicly available hospital safety data to
produce a single score representing a hospital’s overall
capacity to keep patients safe from infections, injuries, and
medical and medication errors.
About The Leapfrog Group
The Leapfrog Group (www.leapfroggroup.org) is a national
nonprofit organization using the collective leverage of
large purchasers of health care to initiate breakthrough
improvements in the safety, quality, and affordability of
health care for Americans. The flagship Leapfrog Hospital
Survey allows purchasers to structure their contracts and
purchasing to reward the highest performing hospitals.
The Leapfrog Group was founded in November 2000
with support from the Business Roundtable and national
funders, and is now independently operated with support
from its purchaser and other members.
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New Education Program Celebrates First Class
T
he Institute for Organizational Learning at BHS celebrated
its first graduating class of the Leadership & Management
Development Program (LMDP) at a special ceremony held on
November 8th. The program awarded certificates to the cohort
class of 18 BHS, BMC and Fairview Hospital managers who
helped pilot the program over an eight-month period beginning
in March.
Each graduate was presented with a framed ‘word cloud’ that
was derived from the graduates’ own words, showing words
most often used in their capstone speeches.
Kevin Jester, an Administrative Director at BMC, was
nominated by the class to speak on its behalf during the
ceremony and to present a thank you plaque to senior
management. Diane Kelly, RN, BMC Chief Operating Officer
also spoke at the graduation ceremony and shared takeaways
from each participant’s capstone speech, delivered the day before
the graduation ceremony. She then presented each graduate
with a framed ‘word cloud’ derived from the speeches. The most
frequent words were relationship, leadership, team, and grateful.
“LMDP participants were comprised of a cross-section of managers throughout the health system and worked hard each
week learning a wide range of foundational leadership and management principles from senior managers who taught in the
program,” said Matthew Painter, Director of Leadership Development. “The program’s aim is to help develop our management
team to be better leaders and to equip the health system with an adaptable workforce for the future.”
Applications for the LMDP 2014 were accepted in July and 20 additional managers were selected to participate in the next
program, which begins in February.
The first graduating class of the Institute for Organizational Learning’s Leadership & Management Development Program pose
with Darlene Rodowicz, BHS Chief Financial Officer, far left, Diane Kelly, RN, BMC Chief Operating Officer, ninth from right,
Arthur Milano, Vice President of Human Resources, third from right, and Matthew Painter, Director of Leadership Development,
far right. Congratulations to the class, from left to right: Bretta Karp, Brenda Walsh, Kerri Maynard, Roger Knysh, Richard
Wojtowicz, Greg Ryer, Jen Stover, Robert Macchi, Marie Lafayette, Tim Korte, Brenda Lepicier, Debbie Mathes, Jackie Sciola,
Kevin Jester, Rachel Tomkowicz, Laura Farkas and Shannon McCarthy. Missing from photo: Gregory Bianca.
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4
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High School Students
Get First Hand Look at
BMC Minimally Invasive
Surgery Program
M
t. Greylock Regional High School
students experienced a close up look
at BMC’s multi-faceted Minimally Invasive
Surgery Program on November 6th, when
several surgeons and other clinical specialists
held a special event at the school that
serves students from Lanesboro north to
Williamstown. Over 150 students from science
and technology programs at Mt. Greylock
attended the event, which featured interactive
displays highlighting laparoscopic and roboticassisted surgery and simulation.
MIddle, Right: The BMC Simulation Center brought
one of its ‘patients’ to show students how clinicians
at the hospital get hands-on training in dealing with
emergent situations. Rita Tassinari, RN, Simulation
Center Coordinator, left, demonstrated how the
patient simulators work.
Below, Left: Surgeon Dr. Christian Galvez shows
students video of how the DaVinci Surgical System
helps surgeons to perform precision surgery.
Below Right: Urologist Dr. Jonah Marshall talks
with a Mt. Greylock student about robotic-assisted
surgery at BMC. A drawing was held with the
winning students having the opportunity in the near
future to visit BMC and try their hands on BMC’s
DaVinci Surgical System, a robotic system used for
many types of surgeries.
Students enjoyed trying their skills on a laparoscopic surgery simulator, with surgeon
Dr. Jacqueline Wu, right, looking on.
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Fairview’s Birthing Center Awarded
Baby-Friendly Designation
T
he Family Birthplace at Fairview Hospital was awarded the prestigious BabyFriendly USA designation. Fairview’s birthing facility, which offers four private
rooms and has approximately 160 births each year, was given the award following
a rigorous on-site survey that demonstrated Fairview’s commitment to the highest
quality care.
The Baby-Friendly Hospital Initiative (BFHI) is a global program sponsored by
the World Health Organization (WHO) and the United Nations Children’s Fund
(UNICEF). The initiative encourages and recognizes hospitals and birthing centers
that offer an optimal level of care for breastfeeding mothers and their babies based on
the Ten Steps to Successful Breastfeeding model. The award signifies the hospital care
team has offered breastfeeding mothers the information, confidence, and skills needed
to successfully initiate and continue breastfeeding their babies once they leave the
hospital.
Fairview Hospital’s Family Birthplace
has been honored with a BabyFriendly USA designation.
“Achieving the Baby-Friendly designation reflects the commitment we have to provide the strongest bonding experience
for mothers, babies and their families,” said Karen Anderson, Director of Fairview’s Maternal Child Health Services. “The
process begins before the mother enters the hospital with classes, and progresses to a healthy birth experience, education
and breastfeeding support and ongoing mentoring during the hospital stay. Support continues when the mother and baby
leave the hospital. A strong start is a benefit to new mothers, their babies, their families and to our community overall.
Increase Your Flexible
Spending Account!
While Benefit Open Enrollment has ended, you
still have time if you want to increase your Flexible
Spending Account. The Benefits Department
announced that the IRS modified the "use or lose" rule for healthcare
flexible spending accounts (FSA). This allows you to carry over up
to $500 in unused healthcare FSA funds into the next calendar year.
In order to give you a little more time to review your out of pocket
expenses in light of this ruling, you have until December 6th to
change your election. Contact the Benefits Department if you have
any questions or would like to adjust your FSA election for 2014.
Looking to Cash in ET?
Do you want to cash in Earned Time in 2014? If so, and if you did
not make your election during Open Enrollment, you can still do so.
Go to the Personal Information tab of MyBHS before December 6th
and make your election. Remember, once you make that election,
you will be required to take the ET Cash-In before the end of 2014.
So be sure to allow an ET balance that will pay you for any holidays,
planned time off and unplanned sick time.
Project Empowerment
Commemorates
World AIDS Day
Project Empowerment at BMC and
the State Clinics will commemorate
World AIDS Day on December 1st
and 2nd with events at St. Stephen’s
Church and at the medical center. On
Sunday, December 1st at 4 pm, a Candlelight
Vigil will be held on the steps of St. Stephen’s
Church. On Monday, December 2nd, Project
Empowerment will have a table display outside
of the BMC Café, where visitors can stop and
learn more about World AIDS Day and pick up a
goodie bag.
World AIDS Day is an opportunity for people
worldwide to unite in the fight against HIV, show
their support for people living with HIV and to
commemorate those who have died from the
disease. World AIDS Day was the first ever global
health day and the first one was held in 1988.
6
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Visit the WellnessWorks page of the employee portal
for more information and to register for any of our programs.
https://www.bhswellnessworks.org
Preparing for the holidays is supposed to be fun! Many of us, however, get
stressed and overwhelmed by pressures and timetables we face in trying
to create the perfect holiday experience. Come learn how to manage stress
better during the holiday season.

Has decking your halls got you forgetting about tidings of

Do your bells jangle when they should jingle?
Presented by
Mark
Kenyon, LMFT, LADC-I, CEAP
comfort
and joy?
• Has decking
halls
gotBah-humbug?
you forgetting
 Do youyour
find yourself
saying
 Has your heart shrunk three sizes too small?
about tidings
of comfort and joy?
Preparingfortheholidaysissupposedtobefun!Manyofus,however,get
• Do
your bells jangle when they should jingle?
stressedandoverwhelmedbypressuresandtimetableswefaceintryingto
maketheperfectholidayexperience.Comelearnaboutbettermanaging
• Do you find yourself saying Bah-Humbug?
stressthroughtheholidayseason.
• Has your heartJoin
shrunk
three sizes too small?
Mark Kenyon, LMFT, LADC-I, CEAP
Date
Time
Monday
December 2, 2013
11:30AM & 12:15PM
BMC
PDR-D
Monday
December 9, 2013
12-noon
Central Block
Conference Room
Monday
December 9, 2013
1:00PM
Clocktower
3rd Floor Large Conference
Room
Tuesday
December 10, 2013
12-noon
Fairview
Ground Floor Conference Room
Monday
December 16, 2013
12-noon
Hillcrest
Library
Monday, Dec. 2
11:30 am & 12:15 pm
Monday, Dec. 9
Noon
Central Block, conf. room
Monday, Dec. 9
1 pm
Clocktower, 3rd floor conf. room
Monday, Dec. 10
Noon
Fairview, ground floor conf. room
Monday, Dec. 16
Noon
Hillcrest Campus of BMC, library
Location
-NEW-
More Programs for the
Mind, Body & Spirit:
Online Tool to Support
Your Mental Health
The holiday season is supposed to be one of the most joyous
times of the year, but a calendar filled with social engagements,
shopping for presents, and endless errands can leave even the
most holiday-spirited individual emotionally drained.
h�ps://www.bhswellnessworks.org 413‐447‐3100 Dates:
Time:
Pre-register on the Wellness works website:
https://www.bhswellnessworks.org
Wednesday,November6
–Wednesday,December11 (noclassNovember27
th
th)
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5:00pm(Healthysnackswillbeprovided)
Keep on Moving:
Wed., Dec. 4th
Location: BishopClapp;1st�loorclassroom
Participants who attend all 5 sessions will receive a wellness gift and be entered into a drawing for:
$100 Visa gift card (to help with your Holiday Shopping)
Stay healthy and centered this holiday season with this new 5-week program that takes just one hour
a week. Using an integrated approach to managing health and wellness during a time that can be
very stressful, this program gives you tools for managing stress, nurturing your body and reconnecting
to the joy and wonder of the season.
Our time is pulled in many directions, especially during
the holidays and we often let our regular exercise routine
Simplewaystoboostselfcareandenergy
slip
or feel
just too exhausted to do it. Learn ways to keep
Wed,
Taking good care of yourself at this busy time of year will allow you to best enjoy your family, friends and
Nov6 holiday celebrations. Learn new strategies and come away with a plan for your self care.
active that take less time but help you manage weight and
Wed, Managingstresssoyouarethriving,notjustsurviving
Find out ways to balance your work and family obligations along with the many expectations that the
Nov13 holidays bring.feel good. Carol Nixon, MEd.
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BMC, PDR “D”
HealthyEatingstrategiesfortheholidays
Write Yourself Well:
Wed., Dec. 11th
Parties, Treats, Traditions and Expectations create challenges for eating well during the holiday. Learn
creative ways to eat healthy and still enjoying some your favorite holiday treats.
KeeponMoving
Our time is pulled in many directions especially during the holidays and we often let our regular exercise
routine slip or feel just to exhausted to do it. Learn ways to keep active that take less time but help you
manage weight and feel good.
WriteyourselfWell
Learn
expressive writing can help you stay healthy in
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Learn how expressive writing can help you stay healthy mind and body as well as provide valuable insight
Dec11 and guidance for creating your best life. We will review the science and provide practical tools.
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and guidance for creating your best life. We will review
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the science and provide practical tools. Jennifer Young,
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Health.
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413-447-3100
REMINDER:
Don’t forget to turn in your 2013 Live Younger Points
Tracker to redeem your Wellness prize.
The deadline is Friday January 10.
Trackers that are turned in after that date
will not be eligible for 2013.
If you are overwhelmed by the holidays and have not been
feeling like yourself lately, take a free, confidential mental
health or alcohol screening online by visiting Wellnessworks.
org. Once on the Wellnessworks website, look for the online
mental health screening link. You'll receive immediate,
customized feedback as well as the opportunity to schedule an
appointment for further evaluation if necessary.
Here are 8 helpful hints to help you manage the holiday
season, from the National Mental Health Association:
1) Set realistic goals. Plan ahead, shop and make travel plans
early and pace yourself. This will help decrease last minute
anxiety.
2) Don't do everything on your own. Get everyone in the
family to help with holiday tasks.
3) Scale down your expectations.
4) Manage your time and make sure you leave extra time for
last minute changes or crises.
5) Try to relax. Deep breathing exercises, relaxation tapes, and
gentle yoga are some techniques that may help you.
6) Exercise. If you already have a regular exercise routine,
maintain it through the holidays.
7) Monitor your feelings and share them with a good friend.
Even a quick phone call or email exchange can help you
feel better.
8) Don’t drink too much. While alcohol is abundant at holiday
parties, too much can actually make you feel more depressed.
7
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Job Opportunities
Berkshire Medical Postings, 11/08/13
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08/22/08
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BMC
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08/29/08
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08/29/08
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03/16/07
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03/09/07
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III,
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Postings 03/16/07
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03/16/07
Environmental
Services,
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3 Posting
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Hr/D Worker, 40 Hr/N
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BVNA
Postings
03/16/07
at Wahconah
Critical
Care, RN,
36 Hr D/E
Berkshire
Health
Systems
East Surgical, RN,
32 Hr/E
Temp.
Food
Services,
Dietary
Aide, Non-Scheduled
Rehabilitation,
Physical
Therapist,
Per Diem
Ambulatory Surgery, RN,3Non-Scheduled
Sunday,
9 a.m.– 40 Hr/D
2 East Postings
Rehab, RN,09/03/08
24 Hr D/N
Fairview
LTC,Park.
Referral
BHS3 Posting
08/29/08
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Surgical,
RN,
32
Hr/E
Stroke
Unit, Specialist,
Unit Secretary,
16 Hr/D
Perianesthesia/Crisis,
RN,CCU,
36 Hr/N
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Critical
Care, Patient
RN,
32
Hr D/E
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03/16/07
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Hr/N
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Postings
03/16/07
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Perianesthesia,
Hr/D Temp.
Critical Care, RN,
36
HrPharmacist,
D/E RN, 824Hr/D-Weekend
Pharmacy,
ticipating,
call
Carol
Nixon, ext. 9350.
Berkshire Visiting
Association
Berkshire
HealthNurse
Systems
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Surgery,
RN, 40
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Postings
09/03/08
Calling
All
Home
Health
Aide,
Non-Scheduled
All
walkers
Earn 10
Wellness
points.
324
East
Clinical Team Leader, 40 Hr/E
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40
Hr/D
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Assistant, 24Hr D/E/N
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of Express
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Radiology,
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Technologist, 32 Hr D/E
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Technician
II,
40
Hr/D
Temp.
For
Fairview
Hospital
positions,
contact
Bertha
Holcomb at
Unused
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RN,
36
Hr/N
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Therapist,
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(413)Postings
528-0790. 03/16/07
For all other positions, please call the
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Assistant
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40
Hr/D
Perianesthesia,
RN,
24
Hr/D
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call
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Nixon,
ext.
9350.
Berkshire
Visiting
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Association
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back Berkshire
to Telecomm
so weEmployment
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Job Opportunities
Home Equity
Loans
Job Opportunities
Are you ready
for Spring?
Happy Thanksgiving!
7.75



Scope
Scope
American Heart
Association Annual
Heart Walk
8
Scope
Thanks and Recognition
“A shout-out to those nurses on the 5th Floor. They saved my life. They showed compassion; a real group of lovely people.”
– Comment from a BMC 5 South patient
“I wasn’t happy to be there, but your employees made it a positive experience. Thanks so much to one and all.”
– Comment from a BMC Telemetry Unit patient
“Totally impressed. Very pleasant and efficient staff.” – Comment from a BMC Ambulatory Services patient
I was very pleased with the entire nursing team’s care and professionalism. Playful when needed, serious when needed. I was heard by all.
I have a deep respect for their hard work.” – Comment from a BMC 2 South patient
“It was a very good experience. Everyone was so helpful and tried to make me as comfortable as possible while I was recovering from
childbirth. I feel like I was given the best care possible. I continue to do well now that I am home.”
– Comment from a BMC Mother Baby Unit patient
“Overall I was both pleased and impressed by the staff at all levels. While I was a patient I was treated as a person that was part of the
whole situation. No condescending approach, we were equal partners in making my stay enjoyable and 100% effective.”
– Comment from a BMC Orthopaedic Unit patient
In Memoriam
• Jennifer J. Alibozek, who worked at the switchboard and later in the Laboratory at BMC, died on October 16th at the age of 38.
• Valentina “Tina” Clermont, who served as Director of Staff Development for Hillcrest Commons Nursing & Rehabilitation Center,
a Berkshire Healthcare facility, and previously as a charge nurse at BMC, died on October 17th at the age of 60.
• Helen A. Elser, who worked at the former St. Luke’s and Hillcrest Hospitals, now Berkshire Medical Center, died on October 19th
at the age of 94.
• Joanne M. Hayes, who worked for many years in Information Systems at Berkshire Health Systems, died in late October at the age of 70.
• Cecelia I. McCarthy, a former IV Therapist and Registered Nurse at the former St. Luke’s Hospital and later Berkshire Medical Center,
died on October 23rd at the age of 91.
• Margaret Lee Neff, who worked for the Center for Rehabilitation at BMC, died on November 8th at the age of 73.
• Dr. Roy Walchenbach, a surgeon in the Berkshires for 36 years, died on November 13th at the age of 87. Dr. Walchenbach served
as Chief of Surgery and Chief of Staff at the former Hillcrest Hospital, now Berkshire Medical Center, and later practiced as a surgeon
at BMC.
The staff of Berkshire Health Systems offers its deepest condolences to their friends and family.
Chaplain’s Corner
By Sister Colette Hanlon, BMC Chaplain
The Heavens Are Telling The Glory of God
On my annual “pilgrimage” to the Hanlon Hermitage in the Northeast Kingdom of Vermont, I experienced in a more profound way the
words of the Jewish psalmist (Psalm 19:1). Many things came together – a gorgeous autumn day, an outpouring of color on the trees which
were reflected on the smooth water of Lake Willoughby, silence and solitude.
The night I arrived, as I was finishing a simple supper, I noticed out the back cabin window an overwhelmingly beautiful sunset. The
skies were alight with many shades of red, orange and yellow against the darkening evening horizon. The heavens were literally telling the
glory of the Creator. At first I was struck in wonder and awe. Then practicality rushed in to say, “Hurry, grab your camera and run to the
lakeshore to capture this beauty!”
And that I did. Why, you ask? Because there is this deep desire in humans to share beauty; of persons, places and nature. Even as I hurried
to the lake, I knew I could never fully convey through photos how gorgeous is the work of the Almighty. Nor can I do it with these words.
I can, however, invite you to pause, be present in silence and solitude and let the wonders around you touch you, too, in a profound way.
In these waning days of autumn beauty stop, smell, see and savor the earth around you as it whispers to you the glory of God – in you and
around you.