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Confederation of Indian Industry
CII Institute of Quality
Annual Report
2012
Building Excellence
...Through Quality
Business Excellence | Quality Management System | Manufacturing Excellence | Education Excellence
ANNUAL REPORT 2012
The contribution of
CII – IQ for the
industries’ need for
Excellence in
Business, Quality,
Manufacturing and
E d u c a t i o n
continued to be
robust during 2012
as in the previous
years. The premier institute augmented its products and
services with new events like National Conclave on
Laboratories, National Business Excellence Conclave
and National Summit on Quality in Education during
the year.
as a way of life in an organisation’s operations.
Lean manufacturing is an area of interest for many
organisations towards productivity improvement and
work flow efficiency improvement. Two Lean
missions were undertaken to Lean industries in
Chennai and Bangalore by CII – IQ which were
participated by more than 50 delegates from 27
companies. The mode of education on Lean
organisations through Study missions has been
acclaimed by the participants as an unique and
effective way of learning. 19 companies were added to
the list of TPM Award winners this year. With 220
awards among 156 organisations, India is the second
largest award winning nation after Japan.
Cost arbitrage was the prime driver for international
partnerships with Indian industries in yesteryears. The
partnership thrived on the reasons of Quality
subsequently and would survive on Innovation going
forward. “Innovation of Quality – Quality of
Innovation” was the theme of the 20th edition of the
National Quality Summit. Acknowledging the services
of CII in the areas of productivity improvement in
Indian industry, the Hon’ble Chief Minister of
Karnataka Mr Jagdish Shettar recommended the
constitution of Karnataka State Innovation Council
besides constituting Vision Groups on Biotechnology
and Information Technology. The speakers in the
Quality Summit emphasised that Quality and
Innovation are two pillars that would lead India to its
next level of glory.
“Accelerating Organisational improvements through
Business Excellence approaches” was the theme of the
First National Conclave on Business Excellence which
was conducted along with the 11th Anniversary day of
CII – IQ. Calling for the need to rethink on the crucial
and critical leadership challenges facing India, Mr
Suresh Kumar, Minister for Urban Development,
Govt. of Karnataka pointed out the role CII – IQ needed
to play in furthering the excellence and quality
movements in the country towards the same. The event
focussed on the quality of leadership as a means of
achieving business excellence. Enough thrust was
given by industry champions from different sectors to
promote the need for becoming World class
organisations and KM, Leadership, Innovation,
Customer focus and People practices as the means of
accomplishing it.
Towards reiterating the need for Continuous
Improvements in Indian industries, Kaizen
competition, Kaizen conference and National
Conference and competition on Six Sigma were held
during the year. The enthusiastic participation by more
than thousand participants across these events
demonstrate the success of the initiatives taken by CII –
IQ to promote the culture of continuous improvement
The year also saw improvements in the Awards
assessment process for the CII EXIM Bank Business
Excellence awards. The two stage Consensus and the
site visit were combined into a single stage Onsite
Assessment. The implementation of Award
management module, an application to automate the
award management process developed by TCS
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ANNUAL REPORT 2012
also enabled the Award secretariat in CII – IQ to do
detailed analysis of the data and provide useful input to
the participating companies in their excellence journey.
education, Technology, Quality environment for
Innovation, learning methodologies brought out the
paradigm shift witnessed in the educational sector.
“Credible Laboratory practices – building confidence
nationwide” was the theme of First National conclave
for Laboratories. It was emphasised in the conclave
that building credibility in the laboratories of
Measurements and calibration automatically brings in
the required trust in the quality of products produced in
India and acceptance in the global market. The one of
its kind conference brought industries, R & D
organisations, Regulatory and governmental agencies,
accredited and non accredited labs and others together
towards keeping pace with the changes in the in
demand and expectations of user groups and scientific
community.
Inclusive education seeks to develop the potential in
every individual. This flexible system targets to
eliminate all forms of discrimination while meeting the
basic learning needs of all in the country. In order to
accomplish this, the methods and material used in the
school education system need to be focused.
Community empowerment and bridging social
disparities are elements of Inclusive education.
Through a strategic tie up between CII – IQ and British
Standards institution, a series of Risk Management
seminars were conducted during the year across the
country. Risk management has assumed enormous
importance and key aspect of an organisations’
operations and business in any sector. Though this
subject has been in practice for a long time, the new
instabilities in the market and inherent risk factors in an
networked world makes this aspect of business conduct
a paramount importance. Technical, environmental,
cultural, regional, financial and geo-political risks
forms a part of an organisation’s risk profile and it is
essential that all sectors of Indian industry are fully
educated and made aware of the need for a
comprehensive risk assessment and mitigation plan.
CII – IQ is determined to support the industry in this
critical need.
The National Summit on Quality in Education touched
upon various aspects of improving the education
standards in the country in line with the vision of Dr
Abdul Kalam. The importance of innovation in the
field of education has been indicated as the decisive
consideration to help to stimulate economic and
knowledge growth in the country, according to
National Knowledge Commission. Sessions on School
In a significant move, the Directorate of Education,
Andamans and Nicobar Administration is
implementing a new initiative called “Project
Shikshotam” towards improving school education in
the Islands with the partnership of CII – IQ. An MOU
for the same was signed during the year and under this
agreement a roadmap for implementing the initiative in
Govt. Schools managed by Andaman and Nicobar
Administration would be developed. A cluster of 10
schools would work together towards improving their
practices and performances through mutual sharing
and learning.
In summary, the year 2012 has been a remarkable year
for CII – Institute of Quality. This unique institute for
enhancing quality and competitiveness provided its
best to its membership across the various industry
sectors, the value it is expected to provide. With an
unstinted focus and effort towards enriching its
products and services, CII – IQ takes the next step in its
journey towards becoming a world class organisation
for Training and consulting.
Regards
N KUMAR
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ANNUAL REPORT 2012
CII-IQ, which is positioned as a premier training &
consulting organization, during the year continued to
offer a host of products and services on quality and
competiveness including training, counseling,
assessment, domestic and international study missions
and best practices. It strived to assist people &
organizations in continuous improvements through
Business Excellence, TPM, Lean, Six Sigma, Road
Safety, Quality Management Systems, Metrology,
Laboratory, Risk Management and Education related
services with a vision to transform itself into a world
renowned Academy of Excellence.
20th National Quality Summit
Mr Jagadish Shettar, Hon’ble Chief Minister of
Karnataka, Mr T C A Ranganathan, Chairman and
Managing Director, Export-Import Bank of India, Mr
Jayadev Galla, Past Chairman- Young Indians (YI), CII &
Managing Director, Amara Raja Batteries Ltd. addressed
the Inaugural Session of CII Institute of Quality’s 20th
Anniversary National Quality Summit, 2-3 November,
2012 at Bangalore. This year’s theme “Innovation of
Quality – Quality of Innovation” focused on the roles of
“quality” and ‘innovation” in keeping businesses
competitive; transgressing high and sustainable
performances into breakthrough. The Summit attracted
over 600 CEOs, VPs, Directors, HoDs, MDs, Quality
practitioners, academicians & Managers responsible for
Manufacturing, Lean, Business Excellence, Six Sigma,
Continuous Improvement, Plant, Production, Operations,
Manufacturing Technology, Quality, Supply Chain,
(L to R): Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Jayadev Galla, Past Chairman - Young
Indians (YI), CII & Managing Director, Amara Raja Batteries Ltd; Mr Jagadish Shettar, Hon’ble Chief Minister, Government of Karnataka; Mr
N Kumar, Chairman, CII Institute of Quality & Vice Chairman, The Sanmar Group and Mr Chandrajit Banerjee, Director General,
Confederation of Indian Industry at the inaugural session of the CII Institute of Quality’s 20th Anniversary National Quality Summit with the
theme “Innovation of Quality – Quality of Innovation” on 2 November, 2012, Bangalore.
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ANNUAL REPORT 2012
Engineering and Process Management. 42 national and
international speakers, over 9 sessions addressed the
Summit which over the past 2 decades has become a sine
qua non for thought leadership and emerging trends in the
quality and business excellence space.
Mr Jagadish Shettar, Hon’ble Chief Minister,
Government of Karnataka in his Inaugural Address,
commenting on the continuing success of Bangalore as
the IT hub of Asia in bringing together leading
international & domestic brands, suggested taking
innovation and its benefits to Tier 2 and 3 cities & satellite
towns to become centers of innovation. This, he said,
would ensure that the benefits of innovation were reaped
by the poorest in our country having a positive impact in
their life. To that end, the State Government had
constituted a “Vision Group on Information Technology”
and a “Vision Group on Biotechnology”. These were
Apex Advisory Bodies for the growth and development in
Karnataka. Besides, Karnataka Jnana Aayoga had
recommended the constitution of the Karnataka State
Innovation Council in the State. He also acknowledged
CII’s services in TQM, TPM, Lean and Six Sigma in
having enabled productivity improvements in Karnataka.
He also alluded to the 984 acres of exclusive industrial
Dr. Richard Schonberger, whose book Japanese Manufacturing Techniques was instrumental in launching the lean-manufacturing era in the United
States; Mr Yukihiro Ando, TQM Consultant; Mr Marc Amblard, Chief Executive Officer, EFQM; Mr Bernard Gracia, The European Institute of
Purchasing Management; Dr Scott Steedman, BSI Group, Mr Paul Phyall, Lloyd’s Register Quality Business Assurance Limited; Mr S Viswanathan,
Managing Director, John Fowler (India) Private Limited; Mr M Lakshminarayan, Director, Harman International India Pvt Ltd; Mr V Narasimhan,
Executive Director, Brakes India Ltd; Mr Neeraj Chandra, Vice President & Chief Operating Officer, Britannia Industries Ltd ; Mr C N Prasad,
Group President and CEO, Sundaram Clayton Ltd; Mr Sumant Jha, Director- Supply Chain Operations, Cisco Globalisation Centre, Bangalore ; Mr
Nandagopal Prasad, Vice President, Global Head of SAP Quality Governance and Production-Partner Qualification and Certification, SAP Labs India
Ltd; Mr S Mahalingam, Executive Director & Chief Financial Officer, Tata Consultancy Services Ltd; Mr Vishal Bali, Group CEO, Fortis Healthcare
Ltd; Mr Harish Bijoor, CEO, Harish Bijoor Consults and Mr Vinay Deshpande, Past Chairman, CII Karnataka & Chairman and CEO, Encore
Software Ltd were some of the eminent speakers who also addressed the Summit over two days. Mr Ramesh Srinivas, Partner, Management
Consulting, KPMG Advisory Services Pvt Ltd; Mr R Srinivasan, Past Chairman, CII Karnataka; Mr S Parthasarathy, President, Rane (Madras) Ltd;
Mr Gopichand Katragadda, Managing Director, GE India Technology Centre Pvt Ltd; Dr Raju Konduru, Associate Director – R&D, Global Shave
Care & Head, P&G Bangalore Innovation Centre; Mr Rakesh Rajora, Director –India Transformation & Change Business and Global Head
–Productivity, GBS, Deutsche Bank Group; Mr S Viswanathan, MD, John Fowler (India) Private Limited; Mr M Lakshminarayan, Director, Harman
International India Pvt Ltd; Mr V Narasimhan, Executive Director, Brakes India Ltd; Mr Neeraj Chandra, Vice President & Chief Operating Officer,
Britannia Industries Ltd; Mr C N Prasad, Group President and CEO, Sundaram Clayton Ltd; Dr. Aniruddha Agnihotri, Head- Health, Safety &
Environment, Tata Consultancy Services; Mr Shailendra Singh, General Manager- Materials Management, Maruti Suzuki India Ltd.; Mr Sumant
Jha, Customer Value Chain Management, Cisco Systems; Mr Nandagopal Prasad, Global Head of Partner Qualification and Certification, SAP Labs
India Ltd; Mr S Mahalingam, Executive Director & CFO, Tata Consultancy Services Ltd; Mr Manoj Belgaonkar, General Manager- Quality
Management, Siemens Ltd; Mr Vishal Bali, Group CEO, Fortis Healthcare Ltd; Mr Vinay Deshpande, Past Chairman, CII Karnataka & Managing
Director, Encore Software Ltd; Mr Harish Bijoor, CEO, Harish Bijoor Consults; Mr Prasad Bidapa, Indian Fashion Designer and Image Consultant;
Ms Aruna Krishnamurthy, India Foundation for the Arts; Ms Pooja Gandhi, Kannada Actress; Mr Rajeev Ravindranathan, Theatre Personality;
Mr Umesh Malhotra, Founder-CEO, Hippocampus Learning Centres
area earmarked for Aerospace industries near Bangalore
International Airport and about Karnataka which had
India's first operational Aerospace SEZ in Belgaum.
Speaking on “Role of Top Management in quality focused
companies”, Mr Jayadev Galla, Past Chairman - Young
Indians (YI), CII & Managing Director, Amara Raja
Batteries Ltd emphasizing on the transition from best to
next practices, noted that unlike Japan and Korea, the
Indian growth story was propelled by its internal demand.
The outsourcing opportunities that came to India were
primarily based on cost consideration stayed on for
quality and would survive on innovation. Quality and
Innovation, he said, should be revolutionary and not
evolutionary and that at the heart of every innovation was
an effective, positive and constructive rebellion.
Companies, he said, citing his own organizational
experiences should move from a disciplined mindset to a
synthesizing mindset. He also cautioned between the
internationally acknowledged “Indian juggad” and
“chalta hai”. While the former was positive in nature, the
latter symbolized a laid back attitude which needed to be
avoided.
In his address, Mr T C A Ranganathan, Chairman and
Managing Director, Export-Import Bank of India
acknowledged the rewarding relationship with CII in the
CII-EXIM Bank Award for Business Excellence process.
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ANNUAL REPORT 2012
Recollecting his earlier banking experiences, he said that
organizations need to benchmark their quality levels
based on competition which should perpetually be
re-engineered. Innovation, he clarified, was not just
intrinsic but was what one did with the ecosystem. In a
shrinking market where it is difficult for an organization
to grow, it was important to reinvest in technology and
align processes. “The primary judge of sensible
innovation is the market place” he said quoting China’s
example of cumulating its procurements for cost
reduction.
Earlier in his opening remarks, Mr N Kumar, Chairman,
CII Institute of Quality & Vice Chairman, The Sanmar
Group reiterating the Institute of Quality’s commitment to
continue building an India full of Quality as over the past
30 years, recalled the significant decision to set up a
National Committee on Quality with Dr V Krishnamurthy
as Chairman, effectively establishing a private public
partnership in the road to a Quality India. This year’s
theme on Innovation provided a new face to quality in this
journey. Innovation, he said, had become a global issue
being addressed by National Governments. While every
member of the European Union had its national policy,
USA passed an Innovation Act in 2005 and India founded
the Knowledge Commission headed by Mr Sam Pitroda in
2005. The Summit, he said, would focus with case studies
on the two pillars “Quality” and “Innovation” to move
India further. Together with the presence of eminent
national and international practitioners like Dr Richard
Schonberger, Mr Yukihiro Ando, Mr Marc Amblard,
Mr Bernad Gracia, Dr Scott Steedman and Mr Paul Phyall
?
Worldclass manufacturing: focus on the
customer
?
Daily Management- Its Role in our successful
TQM Journey, its promotion and how to
overcome obstacles while promoting &
implementing
?
Organisation and the Creation of Innovation
DNA
?
World class Performance Management
?
Safety and Operational Excellence
?
Quality and New Reality- Global Challenges
and Excellence
?
Future of Quality, Standards and Risk
Management
?
Made In India, Marketed Worldwide
6
the National Quality Summit successfully reached out to a
wide audience with the message and role of quality and
innovation.
ANNUAL REPORT 2012
CII-EXIM Bank Award for Business Excellence-2012
Strong Commitment to Excel for Small and Medium Businesses
?
Inteliment Technologies (India) Pvt Ltd
?
Pushpak Products India Pvt Ltd
?
Satish Injecto-Plast Pvt Ltd
?
SSA Business Solutions (P) Ltd
Strong Commitment to Excel for Large Business Organisations/
Operating Units
?
Angelique International Limited
?
Bharat Electronics Limited, Panchkula
?
Bharat Electronics Limited, Hyderabad Unit
?
Bharat Electronics Limited, Ghaziabad
?
Bharat Electronics Limited, Machilipatnam
?
Godrej Appliances Division, Godrej & Boyce Mfg. Co.
Limited
?
Godrej Electricals & Electronics, Godrej & Boyce Mfg.
Co. Limited
?
Godrej Material Handling Equipment Division, Godrej &
Boyce Mfg. Co. Limited
?
Godrej Precision Engineering Systems Division, Godrej
& Boyce Mfg. Co. Limited
?
Godrej Prima Division, Godrej & Boyce Mfg. Co.
Limited
?
Godrej Security Solutions Division, Godrej & Boyce
Mfg. Co. Limited
?
Godrej Tooling Division, Godrej & Boyce Mfg. Co.
Limited
?
Kalpataru Limited
?
National Stock Exchange of India Limited
?
Durgapur Steel Plant, Steel Authority of India Limited
?
Rourkela Steel Plant, Steel Authority of India Limited
Significant Achievement for Small and Medium Businesses
• Moonlight Engineering Co.
• Wendt (India) Limited
Significant Achievement for Large Business Organisations/
Operating Units
• Bharat Electronics Limited, Bangalore Unit
• Bharat Heavy Electricals Limited, Electronics
Division,Bangalore
• Bharat Heavy Electricals Limited, Heavy Power Equipment
Plant, Hyderabad
• Bosch Limited, Jaipur
• Coromandel International Limited, Murugappa Group
• Godrej Construction Division, Godrej & Boyce Mfg. Co.
Limited
• Godrej Interio Division, Godrej & Boyce Mfg. Co. Limited
• JSW Steel Limited
• Bhilai Steel Plant, Steel Authority of India Limited
• Tractors and Farm Equipment Limited - Tractor
Division
• Triveni Turbine Limited
Prize Winner: Small and Medium Businesses
• Nicco Parks & Resorts Limited
Prize Winners ; Large Business Organisations/ Operating Units
• Bosch Limited, Diesel Systems business - Nashik
• Godrej Locking Solutions and Systems, Godrej & Boyce Mfg.
Co. Ltd.
• Rallis India Limited
In his concluding remarks, Mr Chandrajit Banerjee,
Director General, Confederation of Indian Industry
recalled CII’s proactive decision to set up a National
Committee on Quality, with 20 senior captains of Industry
co-founding the initiative to commence the Quality
movement in India, led by industry leaders. CII Institute
of Quality’s lead role in imbibing world-class operating
philosophies and practices such as TQM, TPM, Lean and
Six Sigma to enable Indian Industry to improve
productivity had significantly contributed in enabling
many organizations to compete in the global market.
Lauding Karnataka’s partnerships with Industry to have
emerged as the innovation hub of Asia as well as a Biotech
and Aerospace hub, it had, with its strong e-Governance
and a single window clearance system, achieved the same.
On the sidelines of the CII National Quality Summit, the
much awaited results of the 2012 CII-EXIM Bank
Award for Business Excellence were announced.
Though over 43 companies participated in the Business
Excellence Awards this year, there were no winners for the
CII EXIM Award for Business Excellence. Godrej, Rallis
and Bosch bagged the CII-EXIM Bank Prize for Business
Excellence, 2012 while Nicco Park & Resorts won the
Prize in the SMB category. In all there were 37 winners
this year under various categories including Small &
Medium Businesses.
The award process, an annual ceremony, is an occasion
where Award winning companies are felicitated for their
achievements in their journey to excellence. It is a
prestigious and befitting industry recognition of these
companies who have applied to be assessed by panels of
trained assessors through a transparent and rigorous
methodology based on the European Foundation for
Quality Management (EFQM) Model. Through processes
of Assessments, Consensus, Scoring, Jury Meetings, Site
visits by distinguished professionals and academicians,
applicant companies finally receive a feedback report.
Such independent assessments become significant
learnings for further improvements. Such exacting
standards in self-assessment and external evaluation have
made this Award a coveted benchmark of excellence.
Companies who have been earlier recognized at the
Award level include Hewlett Packard India Ltd, Maruti
Udyog Ltd, Tata Iron & Steel Co. Limited, Infosys
Technologies Limited, Commercial Vehicle Business
Unit (CVBU), Tata Motors Limited, Bosch Limited,
Diesel Systems Business, Bangalore. The Prize
7
ANNUAL
ANNUAL
REPORT
EDITION
2012
Innovation of Quality –
Quality of Innovation
winners have been Heavy Electrical Equipment Plant,
BHEL, Haridwar, Crompton Greaves Ltd. & The Tinplate
Company of India Ltd. Over 150 Commendation
Certificates have been awarded during the last fifteen
years. Organisations from various sectors of Industry viz.
Manufacturing, Services, Power, Process, etc. and both
with Public and Private ownerships have been
participating in the award programme. Today, CII-IQ has
an SMB (Small and Medium Business) Award too.
CII Institute of Quality assists organisations to apply for
the appropriate level of recognition in its journey towards
excellence. These programmes are an excellent way to
demonstrate to all stakeholders their commitment to
increasing performance and devotion to achieving
Sustainable Excellence. Other offerings from CII-IQ also
include new products like Competition, Online Self
Assessment tools, BE guidelines document & self
assessments.
Others who attended the 2012 Awards Distribution
included Mr David Rasquinha, Executive Director,
EXIM Bank of India; Mr Bijou Kurien, President & CE
Reliance Retail; Mr Harish Bijoor, Brand-expert and
Chief Executive Officer, Harish Bijoor Consults Inc.;
Dr V K Koshy; Former CMD, BEL Ltd; Mr R
Srinivasan, Past Chairman, CII Karnataka; Mr C P
Rangachar, Managing Director, Yuken India Ltd and Mr
L Krishnan, Managing Director, Taegutec India Pvt Ltd.
Mr K N Shenoy, Past President, CII & Immediate Past
Chairman, CII Institute of Quality and Chairman, Sobis
Software Pvt Ltd chaired the Valedictory Session
“Quality Of Life” which was addressed by Venerable
Bhikkhu Dhammapala, Maha Bodhi Society, Bangalore
who spoke on Happiness Index: The Buddhism Way.
A day before the National Quality Summit, two MasterClasses were also conducted. Master-class on
“Manufacturing Best Practices: Surviving and Thriving in a
Hyper-Competitive World” conducted by Dr Richard
J. Schonberger addressed issues of process improvement,
simplification through de-proliferation, modifying unsound
policies which led to cost saving, overhead-reducing
responses that neutralize major impediments to process
excellence throughout the value chain. The CII-KPMG
Master-class on “Risk Management” was conducted jointly
by the faculty from CII-IQ and KPMG and focused on
developing a Risk Management Framework and integrating
it with business models. Both the classes were well attended
and hailed by participants as useful and relevant.
8
A cross section of the participants in the National Quality Summit
Recalling the contribution of two world leaders Mahatma
Gandhi and Nelson Mandela and the hardships that they
had earlier undergone to go on to create two major social
changes in India and South Africa, Mr Suresh Kumar,
Minister of Urban Development, Government of
Karnataka called for a rethink on the crucial and critical
leadership challenges facing the nation. CII Institute of
Quality needed to play a significant role in further
championing excellence and the quality movement in the
country he said while delivering the Inaugural address on
the 11th Anniversary Day of the CII Institute of Quality
and the First Edition of National Business Excellence
Conclave 2012 with the theme “Accelerating
organizational improvement through Business Excellence
Approaches”
Delivering the keynote address on this occasion, Mr R
Seshasayee, Executive Vice Chairman, Ashok Leyland
and Past President CII expounded on the changing role
of quality in the workplace. “The discipline of processes
on the shop-floor, plunging ppm rates and customer
satisfaction, comprising the founding tenets of quality,
was a passé”, he said. Examples cited included on how
tactics had become more relevant as a means of staying
ahead in business; a shift away from the regimentation of
process control. “The judgment of assessing latent
demand” was a game changer and needed to be inculcated
in the decision making process”, he said. He further
emphasized on the attention needed in the strategic
decision making process among the top leadership.
“Creative intuition as a differentiator was needed for the
induction leap” he said indicating that budding leaders
ANNUAL REPORT 2012
11th Anniversary of CII IQ & NATIONAL BUSINESS
EXCELLENCE CONCLAVE
9 &10 May 2012 at CII Institute of Quality, Bangalore
L-R: Mr L Krishnan, Chairman, CII Karnataka; Mr R Seshasayee, Past President, CII; Mr Suresh Kumar, Minister of Urban Development,
Govt. of Karnataka; Mr N Kumar, Chairman, CII IQ; Mr Ravi Venkatesan, Board Member, Infosys & Former Chairman of Microsoft & Mrs
Greeta Varughese, Sr. Director & Head, CII IQ
needed to be taught this through the growth of compatible
and conducive eco-systems within the organization.
The IQ Anniversary Lecture was delivered by Mr Ravi
Venkatesan, Board Member, Infosys & Former
Chairman of Microsoft India who delved on the
existing crisis of leadership amidst opportunities. He
eloquently brought out how the leadership pipeline within
the organization can be created and nurtured like
“blowing oxygen into the spark”. He further elaborated on
how such sparks could be identified amongst potential
leaders. He postulated that there are two critical character
traits necessary for leadership positions namely Courage
and High Ambition. Further, competencies of “learning
agility” backed by a track record of taking great “people
decisions” are the needs of future leaders. He felt that for
creating successful leadership policies, companies
needed to hold current leaders accountable for the
development of leaders, their betting on young talent and
exposing them to larger cross-functional roles including
overseas stints. “There is a definite need to integrate
Strategy and Leadership decisions,” he concluded.
Earlier in his opening remarks, Mr N Kumar, Chairman,
CII Institute of Quality & Vice Chairman, The
Sanmar Group while elaborating on the growth of the
Quality Movement led by CII and its National Committee
over the last two decades, enumerated the latest initiatives
being undertaken by the Institute of Quality.
9
ANNUAL REPORT 2012
Mr L Krishnan, Chairman, CII Karnataka State
Council & Managing Director, Taegutec India Pvt Ltd
in his concluding remarks once again reiterated the
importance of leadership and its concomitant qualities for
organizations to flourish.
A highlight of the day’s function was the formal handing
over of the application package developed by Tata
Consultancy Services (TCS) to CII-IQ; a Java based
software that would automate the Award Management
process for the CII EXIM Bank Business Excellence
Award. CII-IQ implemented this application from this
year’s Award programme itself. Under the leadership of
Dr N M Bhatta, a team of experts from TCS developed the
Award Management Module for the CII EXIM Bank
Business Excellence Award which was formally handed
over to CII-IQ during the Institute’s 11th Anniversary Day
celebrations on 9th May coinciding with the First Edition
of National Business Excellence Conclave 2012. CII-IQ
sincerely appreciates Team TCS’s kind gesture and
goodwill to support its Excellence movement and Award
process.
A significant improvement that is being made to the
Award assessment from this year is the change in the
Award Assessment Process of the CII-EXIM Bank Award
for Business Excellence. The consensus and the site visit
are combined into a single stage onsite assessment
(previously done separately in two stages).
Implementation of the Award Management Module
would enable award secretariat to carry out detailed
analysis of data and bring out more useful inputs for
research on organisations practicing Business Excellence
in India.
The Business Excellence Model propagated by CII
Institute of Quality, is a business model which has helped
hundreds of organizations around the globe to strive for
Sustainable Excellence. It provides a common
framework and language that facilitates the effective
sharing of information between organizations,
transcending sectoral, cultural and maturity barriers.
Adoption of Business Excellence framework as a
management approach, enables organizations to
address challenges effectively and comprehensively to
differentiate themselves from the rest.
The National Business Excellence Conclave, organised
by the CII Institute of Quality on 9 & 10 May, 2012 in
Bangalore, brought forth the successful experiences of
industry champions from different economic sectors to
10
explore the road ahead to become World Class
organizations and deliberate on various aspects of
Leadership, Customer Driven Excellence, People
Practices, Innovation and Knowledge Management.
Team TCS handing over the Application Software to the CII-IQ
Business Excellence team during the 11th Anniversary Day of the
CII Institute of Quality and the First Edition of National Business
Excellence Conclave 2012 on 9th May 2012 at Bangalore
CII-IQ’s first ever best practices mission to Germany
visited Munich 14-20 October. 14 mission members
visited various plants and establishments to learn some of
the best practices in these organizations to be able to
emulate the same in their own organizations. The
organizations visited included Rohde & Schwarz,
Osram, BMW, Robert Bosch, Audi, Bauer Group,
Voith Turbo as also the Sona Groups production facility
in Germany.
The Mission members included Mr Ravindra Dattatrya
Vaidya, Leader of the Mission, Managing Director, Shree
Ganesh Press-N-Coat Industries Pvt Ltd; Mr Ananya
U Mahajani, Sr. Manager – Production & Business
Development, Aura Laserfab Pvt. Ltd.; Mr Sanket
Anil Kulkarni, Director, Operations, Pooja Castings
Pvt Ltd ; Mr Rakesh Rameshwardas Agarwal,
Managing Director, Super Rubber & Engg Co Pvt Ltd;
Mr Rajesh Rajaram Mhaske, Managing Director,
Mask Polymer Pvt Ltd ; Mr C A Anto, Director,
Terminal Technologies (I) Pvt Ltd ; Mr Nityanand
Bhogale, Director, Nirlep Appliances Ltd ; Mr Ajit G
Soundalgikar, Managing Director, Marathwada Auto
Compo Pvt. Ltd; Mr Ashutosh Khandkar, DirectorBusiness Development, Agsa Springs Pvt Ltd; Mr Sunil
Rambhau Korpe, CEO, S R Precision ; Mr Shailesh A
Shegokar, Director, Anusaya Auto Press Parts Pvt Ltd;
ANNUAL REPORT 2012
Mr Shrikant M Wadhokar, Director, Anusaya Auto
Press Parts Pvt Ltd ; Mr Rajesh Panchal, Proprietor,
Jay Industries; Mr Ramesh K Agarwal, Managing
Director, Rishap Industries (P) Ltd & Mr Deep
Narayan, Mission Manager, Deputy Director,
Confederation of Indian Industry.
The delegation visited the BMW works at Petuelring
where Mr Thiemo Schalk, Mr Glenn Schmidt and Mr
Reinhard Knorr made a presentation on BMW and its
proposed expansion plans. The delegation had an
opportunity of a plant tour & could see the various quality
tools/ techniques adopted in the various production
processes.
Mr Alois Reiser and Mr Alvin Ding guided the delegates
on their plant visit in Rohde & Schwarz, Memmingen.
R&S is one of the world’s leading electronics test &
measurement & communications technology companies
and for decades has held a leadership position in the RF
electronics technology.
Group Photo with Mr Arnulf Christa, Member of the Board, Bauer
Aktiengesellschaft, Bauer Strasse, Schrobenhausen
Group Photo with Mr Marc- Heinrich Werner, Regional Area
Manager, Japan, Russia, India & South Korea, BMW Group,
Petuelring
Mr Alfred Haas & Mr Lars Stuhlen from Osram, the
lighting leaders, made a presentation on their activities to
the mission members before visiting their light studio
which showcased their entire product range.
Mr. Klaus Bohler. Executive Vice President Sales and Application
presenting at the Robert Bosch Diesel Systems, Stuttgart
(Feuerbach)
Mr.Franz Vilseimer of Voith Turbo, Schleissheimer explaining on the
innovative processes to Delegation
Ms Susanne Schierok, Invest in Bavaria, Widenmayerstraße inviting
Indian SMBs on investment opportunities
11
ANNUAL REPORT 2012
The Bavaria's minister for economic affairs,
infrastructure, transport and technology Emilia Müller
was also present at this seminar. The Minister announced
that a delegation would be visiting Mumbai/ Bangalore
during February 2013 to tie up important investments
with Indian SMBs.
The delegation also visited the Robert Bosch Diesel
Systems Business, Wernerstrasse. Mr Werner Haag,
Technical Director made a presentation. Mr Cyrus Amini,
Director led the delegation on a plant visit. The Bosch
Quality Systems were explained in depth and the various
intricacies involved in the production of diesel systems.
Mr Dinesh Sharma, Manager Production and System Development,
Sona BLW Praezisionsschmiede presenting to the mission
A seminar ‘India for German SMEs’ was organized by
the Consulate General of India, Munich in co-operation
with Bavarian Indian Centre for Business & University
Co-operation. While there were over 120 participants
representing German SMEs/ family owned businesses,
the delegation was briefed on the various investment
opportunities available for Indian SMBs. The
Ambassador of India to Germany H E Sujatha Singh
addressed the delegation along with H E Sevala Naik,
Consul General.
The EFQM Model of Excellence has undergone major changes
recently and has been published as EFQM Excellence Model 2013.
There have been revisions in all the three major aspects of the Model
•
•
•
the Fundamental Concepts of Excellence
the Criteria, Sub-Criteria and the Guidance Points
the RADAR and Scoring
There are also some revisions in the Glossary of Terms used in the
Model.
CII-IQ has incorporated these revisions in the CII-EXIM Bank Award
Programme, 2013 already which is planned to be rolled out in six
steps.
•
•
•
•
•
•
12
Holding upgrade programmes on 2013 model
Refresher programmes for Senior Assessors
Refresher programmes for Assessors
Facilitator training programme
Assessor training programme
In-company counselling
The delegation during its plant visit to Audi Forum,
witnessed various automated processes, wherein around
6-8 models of Audi were being fed in the assembly line.
The precision workmanship with an eye for quality was a
huge take-away for the delegation.
The delegation also visited the Bauer Group, a family
owned business, whose machine division develops and
manufactures specialist foundation engineering
equipment. Mr Peter Teschemacher, Managing Director
made a presentation along with Mr Arnulf Christa,
Member of the Board and Mr Sebastian Beutler followed
by a plant tour. Mr Franz Vilsmeier of Voith Turbo guided
the delegation on a plant tour during the delegation visit.
During the dinner hosted by the new Consul General of
India H E Sevala Naik, he discussed various investment
opportunities available that could be extended to Indian
SMEs who were planning to set up a plant in Bavaria. He
also informed that a few business delegations from
Germany would be visiting India to explore possibilities
of mutual co-operation and technology transfer.
On the final day, the delegation attended the ‘Invest in
Bavaria’ at the Embassy. Ms Susanne Schierok and Dr
Niggi made a presentation on the Bavarian economy and
informed that a delegation would be visiting Mumbai
shortly with the Ministers from Corporate Affairs,
Bavaria to identify business opportunities.
Mr Dinesh Sharma of the Indian Sona Group, which has
acquired production facilities in Germany, made a
presentation and took the delegation on a plant tour
brining a successful end to the mission. The delegation
ended on a positive note and some business enquiries
were also generated during the delegation’s visit. CII-IQ
is planning to conduct similar best practices missions to
Shanghai, Dubai etc., so that the latest in technology could
be adopted in India.
ANNUAL REPORT 2012
The year started with the announcement of results of the
TPM Awards by Japan Institute of Plant Maintenance
(JIPM) after a detailed assessment of applicant companies
for the year 2012. This year too turned out to be very good
for the Indian Industry with 19 companies successfully
challenging the prestigious Japanese award. With this
result, Indian Industry continues to make India the highest
number of awards outside Japan for which Indian Industry
deserves accolades. Presently there are 220 Awards in
India achieved by 156 companies with some of them
going for higher level of awards in their TPM journey.
In this process, 2 mile stones have been crossed. One is the
mile stone of 150 companies getting the TPM Awards and
the other is the mile stone of 50 awards by the companies
supported by the counsellors from CII-TPM Club India.
12th TPM National Conference
CII Institute of Quality TPM Club India conducted the
12th TPM National Conference in Chennai on the 6-7
September which was attended by over 300 participants
from more than 100 companies. Mr J Srinivasan, Mentor
Director TTK Group released the latest edition of KITAB
( TPM Club India’s eNewsletter) at the Inaugural Session
of the Conference along with Mr Sanjay Sharma Vice
President, Hindustan Coca-Cola Beverages P Ltd and Mr
Raja Krishnamoorthy, TalentMaximus India Pvt Ltd.
Mr Jun-ichi Uchida, GM of TPM-SCM Development,JIPMSolutions Co.,Ltd speaking at the Conference
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ANNUAL REPORT 2012
Mr Sanjay Sharma, Vice President, Hindustan Coca-Cola
Beverages P Ltd, Mr Raja Krishnamoorthy, TalentMaximus India
Pvt Ltd, Mr J Srinivasan, Mentor Director TTK Group & Mr Rajesh
Parim Principal Counsellor & Head TPM Club India at the
inaugural
A cross section of the participants at the 12th TPM National
Conference
The winners of the previously organized 2 Kaizen
conferences for the year 2012 competed for the
prestigious TPM Championship Award and the SONA
Kaizen Awards sponsored by Dr Surinder Kapoor
under 3 different categories
The Winners in the three categories were:
Mr Raja Krishnamoorthy, TalentMaximus India Pvt Ltd &
Mr J Srinivasan, Mentor Director TTK Group releasing KITAB
To motivate the Indian Industry in their journey of
becoming competitive, TPM Club India initiated
recognizing companies who have done excellent work
through the Kaizen route. This was done through the
competition organized where the Industry participants
select the best among the Kaizens presented by the
companies. To support this initiative Dr Surinder Kapur,
Founder Chairman and Managing Director, Sona Group
has instituted the Sona Kaizen cash award to recognize the
winners.
Winners of One Point Lesson 2012 were also announced
at the Conference. Over 250 one point lessons were
received and evaluated. 24 winners were announced in 8
categories with appreciation Certificates presented to
winners.
14
Winners of “Kaizen Championship Trophy” and “ Sona Kaizen
Award”
ANNUAL REPORT 2012
Mr. R B Singh, Chief, Quality & Manufacturing
Excellence, Sona Koyo Steering Systems Ltd, presented
the winners with the Kaizen Champion Trophy as well as
the Sona Kaizen Cash Award of Rs.50,000/- each.
Mahindra & Mahindra Ltd, Nashik with Mr R B Singh Sona Koyo
Steering Systems Ltd.
CII Institute of Quality organized its annual Sixth
National Conference on Six Sigma on 14-15 September at
Bangalore. The two-day conference at the CII-IQ campus
in Bangalore was inaugurated by Mr Rakesh Rajora,
Director & Head, Business Engineering Global Head,
GBS Productivity, Duetche Bank India. The Conference
was attended by 85 participants from 34 companies with
24 companies making the presentations.
Mr Rajesh Parim, Principal Counsellor & Head, TPM,
Lean & Six Sigma, CII – Institute of Quality in his
welcome address to the participants said the concept of
Six Sigma is challenging & learning together is a very
unique concept. The participants would benefit from the
exposure to various innovative tools and techniques
which could be used for making their companies better &
competitive.
The winners were selected by 3 jury members; Mr AG
Krishnan ( Counsellor, CII Institute of Quality ) , Mr K
Seenivasan (Titan Industries Ltd) and Mr Anuroop Dutt
(Tata Consultancy Services).
Marico Ltd, Pondicherry with Mr R B Singh, Sona Koyo Steering
Systems Ltd.
Chief Guest Mr Rakesh Rajora, Director & Head, Business
Engineering Global Head, GBS Productivity, Duetche Bank India
The winner under 4 different categories included:
1) Category: Lean Improvement - Manufacturing
Organizations
Winner : Ashok Leyland, Chennai
Runner Up: Tata Chemicals Ltd, Mithapur
Indian Oil Corporation, Barauni with Mr R B Singh, Sona Koyo
Steering Sstems Ltd.
2) Category: Process Improvement - Service
Organizations
Winner : Max Life Insurance Company Limited
Runner Up: QuEST Global Engineering Pvt Ltd
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ANNUAL REPORT 2012
3) Category: Quality Improvement Continuous and Bulk
Organizations
Winner : Reliance Industries Ltd, Baroda
Runner up – Times of India, Hyderabad
4)Category: Quality Improvement Discrete
Manufacturing Organizations
Winner : TVS Motos Ltd, Hosur
Runner up : Tractors & Farm Equipments, Doddaballapur
Participating Organizations
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
3M India Ltd
Amararaja Batteries Ltd
Ashok Leyland Ltd
Brakes India Ltd
HCL Technologies Ltd, Chennai
HCL Technologies Ltd, Noida
Kennametal India Ltd
Larsen and Toubro Ltd
LM Wind Power
Max Life Insurance Company Limited
QuEST Global Engineering Pvt Ltd
Reliance Industries Ltd, Jamnagar
Reliance Industries Ltd, Baroda
Reliance Industries Ltd, Hazira
Reliance Industries Ltd, Patalganga
TAFE, Doddaballapur
Tata Chemicals Ltd
Tata Motors Ltd
Times of India
TVS Motors, Hosur
TVS Motors, Mysore
Wabco TVS
Wipro
Category :Lean Improvement - Manufacturing Organizations
Winner : Ashok Leyland, Chennai
Category: Quality Improvement Discrete Manufacturing
Organizations
Winner : TVS Motos Ltd, Hosur
Category:Process Improvement - Service Organizations
Winner : Max Life Insurance Company Limited
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ANNUAL REPORT 2012
Category: Quality Improvement Discrete Manufacturing
Organizations
Runner up : Tractors & Farm Equipments, Doddaballapur
Category: Quality Improvement Continuous and Bulk
Organizations
Winner : Reliance Industries Ltd, Baroda
Category: Quality Improvement Continuous and Bulk
Organizations
Runner up – Times of India, Hyderabad
Category:Process Improvement - Service Organizations
Runner Up: QuEST Global Engineering Pvt Ltd
Lean Improvement - Manufacturing Organizations
Runner Up: Tata Chemicals Ltd, Mithapur
The TPM Club of India of the CII Institute of Quality
organized the 18th Kaizen Conference cum Competition
on 1-2 March in the backdrop of the promising pace of
growth in the Indian manufacturing sector backed by
enhanced operational excellence. Over 262 participants
from 78 organizations attended, providing an excellent
opportunity for many TPM implementing companies to
showcase new Tools, Techniques and best practices of
JIPM – TPM for others in the manufacturing industry to
apply, become competitive and reap rich dividends.
Such Kaizen conferences have been gaining steady
popularity among industry participants as it strategically
positioned the Kaizen themes in hierarchical categories to
enable all employees to participate.
17
ANNUAL REPORT 2012
74 Kaizens received from 64 companies across the
country, competed for the “Best Kaizen Award” in 3
categories, each depicting improvements carried out
across the organization by different departments as well
individuals. The three categories of competition included
Operator level shopfloor kaizens, Supervisor and
Manager level kaizens and Senior Manager level kaizens .
The winners of the Best Kaizen Award Trophy announced
during the 18th Kaizen Conference were:
• Operator Category
Marico Ltd, Pondicherry, Delphi-TVS Diesel Systems
Ltd, Kanchipuram and Light Alloy Products Ltd,
Pulivalam
• Managers Category
TTK Prestige Ltd, Coimbatore, Sundram Fasteners Ltd,
Krishnapuram Plant and Mahindra & Mahindra Ltd,
Igatpuri
• Senior Managers Category
Indian Oil Corporation Ltd, Barauni Refinery
Appreciating the keen competitive spirit displayed by the
various Kaizen presenters and the enthusiasm generated
by the Conference, he noted that TPM practice had
permeated to the grass-root levels where not only big
conglomerates, but small and medium size companies had
embraced it. Congratulating the 20 Indian companies who
were the 2011 JIPM-TPM Award winners, he noted that
“who is who of Indian Industry have practiced TPM with
rigor and have successfully challenged the prestigious
TPM Award from JIPM”; names which included big
companies like Tata’s, Birla’s, Godrej’s to medium size
companies like Munjal Showa, Raychem RPG etc. “Till
date the 144 Indian companies winning 201 Awards
indicated that Indian Industry has really understood the
power of TPM and are taking the benefits.” It was a matter
of pride, he noted, that “Indian Industry continued to be
the first country outside Japan with the maximum number
of awards (201) and that 52 out of these had been
supported by the dedicated and un-tiring efforts of the
Counselors of the TPM Club India.
Winners of the Best Kaizen Award Trophy at the 18th Kaizen
Conference held in New Delhi on 1-2 March, 2012
Based on the Kaizens presented, it was tentatively
estimated that over over Rs 16.24 Crores of annual
savings accrued to the participating companies !!
Tracing the modest beginning of the Kaizen competitions
about 10 years ago, Mr Yogesh Munjal, Chairman,
TPM Club India said that the Kaizen Conference “still
remained the best of the competition on Kaizens”; a
Conference where the best Kaizens were challenged in the
midst of learning and information exchange and
participants gleaned the latest trends in industry by being
a part of the process themselves.
18
Mr Yogesh Munjal, Chairman, TPM Club India speaking at the
Inaugural session of 18th Kaizen Conference.
Specifically relating the benefit that had accrued to
Munjal Showa through TPM practice, he noted that
besides getting multifold increase in production, Quality
has improved drastically with many machines registering
ZERO Defect and Breakdowns status.
ANNUAL REPORT 2012
139 Speakers addressed over 300 participants from 72
organisations who attended the 19th Kaizen Conference
organised by the TPM Club India on 7th – 8th June at
Pune. The Kaizen Conference, one of the Institute’s
flagship events, is usually organised in New Delhi in
March and at Pune in June every year. The winners of each
Kaizen Conference subsequently go on to contest the
‘Sona Kaizen Award’ and “Kaizen Championship
Trophy”, a high level Kaizen competition with a unique
process of selecting the best out of the best, held during
the TPM National Conference in Chennai every
September.
loses to increase the Production efficiency of the
manufacturing processes or to reduce the Cost by
reducing consumption of Energy, Consumables & Raw
Materials. These improvements represented good
examples of the maturity of Indian industries striving to
excel through Creativity, Innovation and Technical
knowledge. The benefits of the improvements ranged
from a few Thousands to Crores of rupees for each of the
companies.
There were 8 companies in the Senior Manager’s category
who presented their improvements related to
‘Manufacturing lead time reduction’, ‘Equipment design
change’, ‘Introduction for new Technology’ and
‘Innovation’ for 2 trophies. It was a matter of pride to see
the Top Managers narrating the cases of creativity/
innovation and giving it priority in achieving their short &
long term visions besides sharing these improvements, in
an open forum such as the Kaizen Conference, without
any hesitation of revealing strategic secrecy from other
competitors.
Winners of Best Kaizen Award Trophy at the 19th Kaizen
Conference with members of the TPM Club India
All major companies from different sectors like Oil &
Gas, Steel Industries, Infrastructures, Tyre Industries,
Cement Industries, Wires & Cables, Automobiles,
Pharmaceuticals, Food & Beverages, Textiles, Precision
Tools from PSUs, OEMs, Tier 1 & Tier 2 suppliers
presented their best Kaizens during the 19th Kaizen
Conference to compete in major 3 Categories; ‘Operator
level’, ‘Supervisor & Manager’s level’ and ‘Senior
Manager’s level’.
Mr N G Inamdar, VP & EBH –Switch Operation, Minda Industries Ltd.
26 Kaizens on 5 subjects contested in the Operator’s
category for 3 trophies which were mainly relating to shop
floor improvements. Enthusiastic operators, excitement
exuding from their body language, from different corners
of India presented their Kaizens in different languages
with the help of Models, Animations and real improved
Parts. It was heartening to note that even though the
improvements were presented in Tamil and Marathi
languages, they were being judged by even those in the
audience who did not understand these languages.
There were 37 Kaizen presentations on 9 subjects in the
Supervisor’s/ Manager’s categories for 3 trophies. These
improvements related to elimination/ reduction of various
Kaizen trophies distributed to the winners
19
ANNUAL REPORT 2012
The highly informative presentation on TPM
implementation journey was done by Mr. N. G. Inamdar,
VP & EBH –Switch Operation, Minda Industries Ltd.
Over 300 participants attended the 19th Kaizen Conference in Pune
The 6 Nominations in the Operator’s category were
Auro Spinning Mills, Baddi, Light Alloy Products,
Pulivalam, Mahindra & Mahindra Swaraj Div.,
Mohali, Raychem RPG, Vasai, Sundram Fasteners,
Pondicherry and Triveni Turbines, Bangalore.
The 6 Nominations of highest scoring companies in the
Supervisor/ Manager’s category were Delphi TVS
Diesel Systems – UPCR, Hindustan Coca Cola
Beverages – Goblej, Indian Oil Corporation Ltd. ,
Panipat, LAP ROSS Engineering Ltd., Pulivalam,
Mahindra & Mahindra, Nasik, and Raychem RPG
Ltd. , Vasai.
The 4 Nominations for the Senior Manager’s Category
were Delphi TVS Diesel Systems Ltd. Kanchipuram,
Indian Oil Corporation Ltd., Digboi, Indian Oil
Corporation Ltd. Mathura and Mahindra &
Mahindra Ltd. Kandivali (E).
The Trophies were given away by Mr. G. S. Raghu, VP,
Hindustan Coca Cola Beverage Pvt. Ltd, Mr. S. M. Katti,
Asst. VP, Corporate WCM, Aditya Birla Group and Mr.
N. G. Inamdar, VP, Minda Industries Ltd.
Best Practices in Manufacturing – Missions to Lean
Organisations
CII Institute of Quality (CII-IQ), committed to promote
productivity improvement methodologies in Indian
industry to help them achieve organisational excellence,
continuously facilitates the transformation of many
companies with the proven, result oriented tools and
techniques of Lean Manufacturing.
20
Besides the continued consultancy and training services
to organisations of varying businesses and product
categories, CII-IQ has also, through Missions initiated the
concept of cross-learning between organisations by
exposing the best practices in manufacturing systems.
The objective is to improve the competence level by
sharing of best practices; ‘Learn by seeing’, create
awareness and support deployment of Lean initiatives.
CII-IQ organised two Missions to Lean organisations one
each in Bangalore and Chennai. The takeaways from the
Mission were of great value adding to all the participant
companies which will significantly help them in their
implementation process.
ANNUAL REPORT 2012
Lean Mission, Chennai, 16-17 August
The two day mission to Dell India, Brakes India and
Wabco TVS, together with an awareness lecture on Lean,
had 25 delegates from 11 companies participating in the
Chennai mission.
Participants on the first day underwent an awareness
session on Lean Manufacturing followed by a visit to Dell
India at Sriperambadur. In the awareness session,
participants learnt how to increase their survival zone in
the current market downturn, understood how Lean or
TPS could be built; how line organisation can be
improved and steps involved in lean implementation. In
Dell India, participants walked through the value streams
of Laptop and Desktops to pick up key learnings on Man
machine coordination which had resulted in high
productivity. Ergonomically designed work stations,
smooth material flow, speed and flexibility in production
were the few highlights of the shop floor. Dell India also
shared how they were managing their supply chain which
is one of the best in the world. Mr Navneet Kejrival,
Director-Engineering, welcomed the mission members
and gave presentation on the company and their
excellence initiatives. Mr Mohan Boovaragan presented a
McKinsey evaluation methodology on 17 parameters,
which the company was following for continuous
improvement.
Explaining the Pull System and Kanban in Brakes India
On day two of the Mission, the delegation visited Brakes
India at Padi, Chennai. The VP-Padi Operations Mr.
Ashok and VP-Special Projects Mr. Sivararamakrishnan,
shared details of the company and its excellence
initiatives. Participants visited the shop floors and the
warehouse where the company has effectively
implemented a Pull system with Kanban. The experts
from the shop floor explained the operations of Kanban,
cell manufacturing and other systems. The visual
management as a whole system and the single piece flow
in the machine shop were excellent learnings. In Wabco
India, Mr Narasimhan – Head, TQM and 6Sigma gave
brief presentation on the company. Mr Vasudevan
explained the work of the Lean Promotion office in
Wabco and spoke about the Kaizens done by operators.
They shared their activity on how the company has
addressed the sudden increase in customer demand and
improved the capacity of the existing system without
increasing manpower, machines and working time. On
the shop floor, line leaders and operators explained their
Kaizens, benefits achieved and rewards and recognitions
they emanated from lean manufacturing.
Lean Mission, Bangalore, 14-15 June
27 delegates from 16 companies visited Bosch India,
Tegutec, Gokaldas Exports and Weir Minerals, each of
whom had achieved considerable progress in their
journey of continuous improvement.
In Bosch India, the delegates were exposed to the rigorous
implementation of VSM as a tool for waste identification
and how Bosch was achieving continuous improvements
through Bosch Production System(BPS). Mr Prasanna
Chander, Manager-BPS explained BPS implementation
in Bosch. In Taegutec, the participants walked through a
world class shop floor which manufactures cutting tools.
The 5S implementation was an excellent learning for all.
In Weir Minerals, Mr. Surendra Menon, Business Head,
WMI delivered a welcome note and Mr. Binesh.G,
General Manager – Business Development presented the
WMI company operations and excellence initiatives. Mr
Gautam, Plant Lean Facilitator shared Lean initiatives
deployed across the organisation. The key learning for the
participants was how Weir Minerals had implemented
Hijunka or the load levelling in their manufacturing
system. The actual single piece flow was the highlight at
Gokaldas Exports. Participants also experienced the
implementation of several industrial engineering
concepts. Mr Raghavendra, Manager-Kaizen Promotion
Office presented about the company and its Lean
initiatives.
21
ANNUAL REPORT 2012
conducted at Mahindra and Mahindra Limited, Khandivli
Plant during 8-12 October 2012. 20 participants from
senior management level participated.
Mr Ashok Sharma, Chief Executive and Head of Agri
Business along with Mr Sudhir Pathak, Sr. Vice President
- Manufacturing & Supply Management and Mr Raj
Deepak Chatterjee, Head-Business Excellence
inaugurated the program by lighting the traditional lamp.
Delegates in Weir Mineral’s shopfloor
Certification Course on Lean Manufacturing-The
Toyota Way At Mahindra and Mahindra Limited,
Auto Farm Sector, Mumbai
Lean Manufacturing is a Strategy for growth where
organizations position themselves as the premier provider
of choice by creating value for their customers. In the
current business scenario, Lean has become an immediate
desideratum, which can be applied to any sector of the
economy, thereby improving product quality, reducing
costs across the supply chain, being “first to market” and
quick to respond to customer needs. This has become
critical for competitiveness and success of any enterprise.
The Lean Manufacturing Certification program has
enabled the participants to equip themselves with targeted
technical and team leadership competencies in lean
manufacturing as the course was a combination of
interactive classroom training and discussion along with
actual shop floor study and analysis on specific assembly
lines and machining cells. The course objective was
driven by the Gemba and Gembutsu approach, in the true
spirit of Toyota way.
Participants understood the methods to apply each of the
principles and tools of Lean including Value Stream
Mapping for both manufacturing and business processes,
Continuous Flow Manufacturing Cells, Lean Production
Control, Level Production, kanban and pull systems, 5S,
quick changeover, problem solving methods, Kaizen
events, 7 Tools of Industrial Engineering to name a few.
Toyota Motor Corporation has been the crucible for the
phenomenal developmental of Lean Manufacturing and
has been the pioneers in evolving innumerable tools,
techniques, principles and methodologies in “Lean
Manufacturing”.
Participants who underwent the training course
Mr Ashok Sharma, Chief Executive and Head of Agri Business
lighting the lamp
As part of CII-IQ’s continued support to the industry, an
intensive 5-day certification workshop on Lean
Manufacturing based on Toyota Production System was
22
The top management of M&M, Auto Farm Sector with
their unstinted support, besides playing host, allowing full
access to the shop floor for the participants throughout the
program. As Taichi Ohno, the chief architect of TPS had
rightly observed, “Once you discover the bountiful results
of Kaizens, you will continue forever in the spirit of
Kaizens”, CII-IQ firmly believes that Kaizen
implementation is the only panacea for waste elimination
across the entire supply chain of ‘Monodzukuri’ (Product
Manufacturing).
ANNUAL REPORT 2012
Dr Thirumalachari Ramasami, Secretary, Department of Science
and Technology & Chairman, NABL delivering the inaugural
address at the 1st National Conclave for Laboratories in New Delhi
on 4 April 2012. Others from left: Mr Anupam Kaul, Principal
Counselor, CII-IQ, Prof R C Budhani, Director, NPL, Mr Anil Relia,
Director, NABL, Mr N Kumar, Vice Chairman, Sanmar Group &
Chairman CII-IQ and Ms Greeta Varughese, Senior Director &
Head -CII Institute of Quality
1st National Conclave for Laboratories organised
The 1st National Conclave for Laboratories was jointly
organized and conducted by CII Institute of Quality and
National Accreditation Board for Testing and Calibration
Laboratories (NABL) on 4th and 5th April 2012.
Measuring systems and laboratory practices have
undergone significant transformation in the last 2
decades. Global developments such as the emergence of
accreditation systems, technical regulations, and
enhanced use and reliance on voluntary conformity
assessments have pitched the need to have reliable test
and calibration results center-stage. India has kept pace
with these developments by setting up one of the earliest
accreditation frame-works. However the increased
expectations and the sheer volumes present new
challenges in sustaining credibility’s nationwide. In view
of these challenges, the first Conclave was held on the
theme ‘Credible Laboratory Practices-building
confidence nationwide’.
Participants from various sectors like Industries,
Laboratories (accredited and non-accredited), R&D
institutions, Equipment manufacturers, Regulators and
Governmental organizations attended the Conclave.
UNIDO supported the event by sponsoring delegates
from SAARC region.
The conclave was inaugurated by Dr T Ramasamy,
Secretary, Department of Science and Technology. Mr N
Kumar, Chairman-CII-IQ welcomed the delegates and
emphasized on the relevance of the Conclave in light of
the increasing importance of testing not only for
businesses but also for the common man. Dr T Ramasamy
in his inaugural address dwelled on the theme of the
conclave –building credibility for Indian laboratories
which played an important part in enhancing the
acceptance of domestic produced goods in the global
markets. He said that credibility had to be earned which
needed a lot of hard work and discipline. He added that
nationwide confidence implies building partnerships and
exhorted organizations like NABL, CII and NPL to work
together. He said that laboratories should become
custodians of trust and also develop a service orientation,
which together will lead them to success in the long run
and help build credibility. Dr Ramaswamy applauded the
effort put in by CII in organizing the laboratory conclave
which brought together all the stakeholders connected
with testing and measurements on a common platform for
the first time. Prof R C Budhani, Director, National
Physical Laboratory said that the entire programme of
Quality & Conformity Assessment is undergoing a
process of change and therefore the respective
organizations such as NPL (India’s National Metrological
Institute), NABL and BIS need to respond to the enhanced
expectations and demands of the user groups as well as the
scientific community.
Mr. K C Mehra, Chairman, National Board for Qrality Promotion,
QCI (right foregraound) and Mr N Kumar, Chairman, CII-IQ (left
foreground) exchanging the QCI-CII MoU signed on 4 April 2012
in New Delhi during the 1st National Conclave for Laboratories in
the presence of Dr. Thirumalachari Ramasami, Secretary,
Department of Science and Technology & Chairman, NABL
(center). The MoU aims at steeping the mutual co-opertion between
the two organizations in the development and propagation of
Standards in India
23
ANNUAL REPORT 2012
The technical session on ‘Enhancing reliability of
laboratory practices – International & National
developments and future strategies’ set the tone for the
conclave. Mr Anil Relia, Director, NABL spoke about
policy perspectives for laboratory accreditation at
National and International level and the work done over
the past decade in mobilizing mass recognition for the
laboratory accreditation programme, which now has
more than 1650 laboratories under its fold. In the past
couple of years, the notable participation of the clinical,
diagnostic and blood bank laboratories is a watershed in
enhancing the quality of medical care in India. The
challenge lies, he said, in the sustenance of the system as
more and more laboratories join the fold. Dr Ashish
Bandopadyay, Chief Scientist NPL talked about India’s
participation and contribution in the global reference
standards and unveiled plans of a participative
programme for developing certified reference materials
in India, that will not only help improve reliability of
results but also reduce dependence on imported CRMs.
Mr C K Maheshwari, Chief (Laboratories), BIS spoke on
the role played by BIS as a National Standards Body in the
development of standards on metrology and testing. Mr
Anupam Kaul, Principal Counsellor, CII-IQ introduced
the Conclave theme to the audience and informed on the
catalytic role being played by CII in the past couple of
years in promoting credible laboratory practices and
accreditation. He also mentioned that the understanding
developed between CII and NABL is being translated into
a series of national level interventions to the advantage of
Indian industry.
A session on “National System and Global Demand Bridging the gap” was addressed by Mr Dilip
Gianchandani, Country Head, Intertek Services who
highlighted the convergence of conformity assessment
systems globally and how testing and calibrations were
integrated with certification schemes. Dr T Venkatesh,
Professor Emeritus- St John's National Academy of
Health Sciences, Bangalore spoke on how advancements
in diagnostic services is enhancing India’s preference as a
destination for medical tourism.
In the session on ‘Building credibility in laboratory
results’ Dr S K Saxena, Director, Export Inspection
Council spoke on acceptance of lab results in
International trade through mutual recognitions. India’s
export of fish and other food products depended largely
on the tests conducted in laboratories that were approved
in conformance to the standards demanded by the
24
importing region’s technical requirements such as the EC
Regulations. It was imperative, he said that laboratories
sustain the high performance levels as any consignment
rejection by an importing country not only leads to
financial but also reputation loss to the country. This
session also highlighted the importance of Proficiency
testing providers and Certified Reference Material in
ensuring the reliability of test results through two very
well researched presentations by NABL Lead Assessors,
Mr S Subramanian and Ms Shobha Hegde.
As a conscious effort to provide latest developments in the
areas of laboratory practices, a session ‘New Concepts in
laboratory practices’ covered presentations on creation of
energy efficient laboratories by Mr Sathya Murthy,
Managing Director. Kewaunee Scientific Corporation
India Ltd. Mr Robert Benz, Director, AIS, USA, presented
a very informative overview on advances in laboratory
information management systems. In another session on
‘Developments in Testing & Calibration Technologies’
presentations were made by leading technology suppliers
in the field of testing and calibration. These included
Concepts on Pure Air and its need in Laboratory by
Atlanta Healthcare, Advances in mechanical
measurements by Mr Suveer Sadanand, Sushma
Indistries, Compliance Engine by AGILENT
Technologies.
The Conclave highlight was a session on ‘Emerging
business opportunities for laboratories’ where
developments in the fields of product certification, Food
safety certification, IT product registration,
Environmental testing and India’s full adherence to GLP
status were deliberated. The key speakers for this session
were Mr J S Kamyotra, Member Secretary CPCB, Mr
Anil Jauhri, Director, QCI. Dr S Ghonkrokta, Director
(Enforcement), FSSAI, Mr Arun Sachdeva, Senior
Director, STQC, and Dr K Sadasivan Pillai, Deputy
Managing Director, Dr K M Cherian Heart Foundation.
Another Conclave highlight was a ‘Panel Discussion’ to
evolve a clear direction for the development of a world
class laboratory infrastructure in India. The panellists
were eminent scientists and Heads of the National
institutes - Mr Murugesan, DG, CPRI, Dr S K Raza,
Director, IPFT, Dr A S Bawa, Director, Defence Food
Research Laboratory and Dr S K Saxena, Director Export
Inspection Council. The Key recommendations of this
session were that while national confidence building was
a pre-requisite, Indian laboratory infrastructure needed to
ANNUAL REPORT 2012
be geared up to meet the growing stringency in
international expectations. For this, the key ingredients
were to enhance competencies, augment technical
capabilities and above all ensure integrity in all
operations.
There was a broad consensus that the National Conclave,
should be an annual feature, as it provided a common
platform to share, discuss and evolve policy on all critical
and emerging issues relating to testing, calibration and
laboratory management practices.
Managing risks in turbulent times
Hence, formal models to deal with risks on an organized
basis have become necessary. The old order of gradual
change is giving way to dealing with sudden shocks
heralding the possible decimation of long term
forecasting and the acceptance of living on the edge as the
new corporate mantra for survival where flexibility and
agility would be survival attributes. The recently
published ISO 31000 Standard captures all elements that
constitute a holistic framework for identifying and
managing enterprise wide risks, encouraging
organizations to adopt a risk based approach in everything
they do.
Speaking at the Delhi Seminar, Mr P K Chophla, General
Manager, IT, Reserve Bank of India said that in the shift
from the de-coupled world, globalization had made risk
into a global function. “Among the thousands of
imponderables which could affect an organization, a good
Risk Management System would help identify points
which need immediate attention”. Even though some of
the latest standards such as BASEL 3 were prescriptive,
they were not in conflict with framework Standards such
as ISO 31000 and could be implemented together to
realize maximum benefit.
Mr P K Chophla, General Manager, IT, Reserve Bank of India
delivering the keynote address at the Imperative of Risk
Management in Turbulent Times Seminar in New Delhi on 31
January 2012. Others from left: Mr Anupam Kaul, Principal
Counselor, CII-IQ, Prof Krishna Kumar, IIM Lucknow and Mr
Venkataram Arabolu, Managing Director, British Standards
Institution (BSI)
CII Institute of Quality and British Standards Institution
(India) jointly organized a series of 4 Risk Management
Seminars in the country (Delhi, Mumbai, Bangalore and
Hyderabad) on the theme “The Imperative of Risk
Management in Turbulent Times”.
Though Risk management has been in practice for long,
its need is being felt even more due to market instabilities
and the inter-dependencies in a networked world. The
twin downturn of the global economy in quick succession,
the incredible downgrading of the US, monetary deficits
of several European nations hovering on brinks of
bankruptcy, the uncertainty around the fate of Kyoto
Protocol, spurt in dollar demand, the wild swings in oil
and gold prices, and natural turbulences such as the
Iceland ash and Japanese Tsunami disrupting businesses
world-wide, all in a span of 3-4 years, have driven
unprecedented volatility and turbulences.
Mr Venkataram Arabolu, Managing Director, British
Standards Institution (BSI), tracing the evolution of Risk
Management said that its genesis was derived from
corporate failures, more so as there was not much
dialogue in organizations on this subject where the lead
remained with the Chief Financial Officer instead of the
Chief Risk Officer. Defining risk as “effect of uncertainty
on objectives” he also detailed the 7 “golden truths” of
Risk Management and underlined the need for
organization to undertake risk profiling to meet future
challenges.
Prof Krishna Kumar, IIM Lucknow detailed factors like
increase in competitors, excess capacity creation, greater
global integration, disruptive changes in business
environment, opportunistic behavior of firms and the
occasional failure of regulatory mechanisms as factors
leading to high risks. The ease of technology import and
resources, while having reduced the business cycles in
developing countries, had made it incumbent to practice
strategic management with periodic review and revision
in the developing world. Acknowledging that risks
differed from size and age of organizations, he
emphasized on Product design which needed to be
“embedded in local/domestic endowments”
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ANNUAL REPORT 2012
to create a competitive edge. He also emphasized on
factors like cost control, concern for other
stakeholders/partners, output based planning, modular
expansions to match rise in demand and exploiting asset
potentials as risk mitigators.
Mr Anupam Kaul, Principal Counselor, Confederation
of Indian Industry said that such Seminars help demystify
the subject and present simple approaches in identifying
and managing risks in day to day work across the various
sectors.
The Seminar series greatly assisted Indian managers to
master these twin challenges, which operate both at
strategic and operational level under volatile and
turbulent times and help them incubate resilience to
anticipate the unexpected, prepare to deal with
uncertainties and convert adversities into opportunities.
Master Class on Risk Management
CII IQ joined Hands with KPMG to conduct a Master
Class on Risk Management at Bangalore. The Master
class received a very enthusiastic response both from
manufacturing and service sectors.
CII Institute of Quality helps CEIL in getting ISO
accreditation
Accreditation as an inspection body entails a complete rehaul of the management systems, with stringent
requirements for impartial operations and competency of
the inspection staff, besides a deep understanding of the
incumbent liabilities that accrue from certification of the
inspected material.
ISO 17020 accreditation means, any product inspected
and certified by CEIL gets acceptance in global markets.
CII Institute of Quality is the only body in the country
offering training and counseling support to certification
and inspection bodies, whose role has emerged strongly in
enhancing competitive edge of Indian industry through
reliable product certifications for domestic and
international markets.
MoUs signed
CII has recently signed a MOU with the Quality Council
of India (the national apex body for quality facilitation
established jointly by the Government of India and the
Indian Industry), for the development of Association level
Standards of industry and consumer interest. These
standards will assist the CII’s and its affiliate member
organizations in enhancing competitiveness as well as
overcome trade barriers wherever they exist.
CII-IQ signed an MoU with Lloyds Register Quality
Assurance, UK to do common programmes on various
subjects relating to Quality assurance.
The MoU with Ecolabs Pvt Ltd entails working together
to develop web based online QMS courses.
Post Graduate Diploma in Quality Management
This One year program, a first from the CII-IQ was
commenced for employees of Bharat Forge, Pune.
New programmes announced
Certification Engineers International Ltd, a wholly owned
subsidiary of Engineers India Ltd was recently conferred with ISO
17020 accreditation for its Inspection Services. CII Institute of
Quality provided counseling support for this prestigious
accreditation award from the National Accreditation Board for
Certification Bodies
CEIL is one of the highly rated inspection bodies in the
country and is engaged in a vast variety of technical
scopes of operations including oil and gas and offshore
installations. CII IQ support ensured that the accreditation
was granted for the entire scope, one of the largest in the
country.
26
Some of the new programmes announced included
Workshop on Innovation & Creativity in Manufacturing ;
Workshop on Strategic Quality Management ; Workshop
on Implementation of Risk Management and Workshop
on Cost Reduction Strategies in manufacturing
QMS Group provided Counselling services to M N Dastur
& Co, Director General for Foreign Trade (DGFT),
Automotive Component Manufacturers Association of
India, Disaster Management Institute, General Motors
ANNUAL REPORT 2012
India, ITC Limited, Rane Group as well as the CII Skills
Division for accreditation as a Skills Certification Body
Standardization
Mr Anupam Kaul, Principal Counsellor was nominated to
the ISO Working Groups on the next revision of ISO 9001
and for the development of a new Standard on
Outsourcing. Mr Anupam Kaul was also elected to the
BIS Chemicals Division Council. CII IQ continued to
participate as member of the Nationl Accreditation Board
for Certification Bodies and National Accreditation
Board for Testing and Calibration Laboratories.
CII IQ prepared a detailed analysis report on the proposed
amendment to the BIS Amendment Bill.
Under the MOU with the Quality Council of India CII IQ
commenced the development of Association level
Standards. The first Standard being developed in this
series is on 'Complaints handling' and the final draft is
ready. While an ISO Standard ISO 10002 is available for
self-implementation, it being a guidance standard is not
amenable for any contractual agreements or for third party
certification. The Complaints Handling Standard being
developed by CII is normative in nature, will facilitate
independent recognition in the form of certification.
The year saw capacity building programmes,
Counselling, conclaves, summits, School Excellence
Clusters, accreditation of School supported by the team
and International assignments.
Two major milestones achieved by the Team were Inking
of Pact with the Andaman Nicobar Administration and
releasing of “CII IQ Education Excellence Initiatives: A
decade in review”, a study done by Centre for Public
Policy, IIM Bangalore.
.
Capacity Building Programmes
Many progamme were conducted at various location like
Chandigarh, Jaipur, Lucknow, Jodhpur, Guwahati and
Ludhiana with the help of CII regional & state offices for
the School Leadership team.The programme focused on
providing an insight into the philosophy of “Total Quality
Management in Education”, its application and benefits to
the school and institutes. This programme laid down
special emphasis on school education and day–to-day
challenges in managing schools and institutions.
Kendriya Vidyalayas, Jawahar Navodaya Vidyalayas,
MGD Girls School, Presidency School, Ajmer, S V Public
School, Delhi Public School (DPS), Azim Premji Institute
for Learning and Development and Paradise Children
Academy, BCM Arya School to name few. Many
institutions including BM English School, Bangalore and
Ambassador School Dubai invited for capacity building
session for their staff.
A brainstorming session for the Union Territory of Daman
& Diu and Dadra & Nagar Haveli was conducted to
develop a comprehensive roadmap for improving the
Quality of education in schools managed by the
Administration.
Leadership Development Programmes
The annual 6 day programme Chinmaya Netritva- A
Workshop on Quality Vidyalaya Leadership for Central
Chinmaya Mission Trust managed schools was held
on10th - 15th May, 2012 Coimbatore and over 35
participant Leaders across the country participated in the
same and exclusive review session was held for the earlier
session. The 6 day workshop had inspiring movies to
impress on the delegates the qualities of a leader and
sharing of best practices by the delegates was a welcome
change from the hectic schedule of workshop. The session
were delivered through presentation, hands on activities,
role play, case studies movie review and school visit. The
learning of each school was shared and reviewed
feedback was provided for accelerating their excellence
journey.
The KLE Education society Belgaum also invited to
conducted 6 days residential Quality School Leadership
Programme for its schools at Belguam.
CII IQ was empanelled by Central Board for Secondary
Education( CBSE ) for conducting 5 days Residential
Programme ‘Effective School Management and
Leadership Programme’ for its schools Principals
across the Country.
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ANNUAL REPORT 2012
Empowering schools thrugh hand holding services
The handholding services continued for various
institutions including BVB RK Sarda, NH Goel World
School, TVS schools, SDH Jain School, Goa University,
MEPCO School, Sat Paul Mittal School, Ludhiana and
others were provided for education.
An exclusive benchmarking initiative ‘PSG Mission 2025
: Benchmarking’ for PSG Charity and sons Coimbatore
has been initiated this year for its institutions.
The first offshore counselling assignment for Ambassador
Education Dubai also kicked off this year to help its
schools to achieve the KHDA DSIB standards.
L to R : Mr. S Vaitheeswaran, MD and CEO Manipal Global Education
Services ,Mr. K N Shenoy Past Chairman CII,Mr. CT Ravi, Minister of
Higher Education, Government of Karnataka Mr. S Chandrasekar,
Managing Director, Bhoruka Power Limited, & Dr A Senthil Kumaran,
Principal Counsellor- Education Excellence, CII IQ releasing the
publication “CII IQ Education Excellence Initiatives: A decade in
review”, a study done by Centre for Public Policy, IIM Bangalore
Events/conclaves
National, regional and state level forum /platforms were
created for role modeling schools, colleges, NGO’s,
government institutions and corporate to share their
excellence journey with others.
National Summit on Quality in Education : Bangalore
Redefining delivery of Quality Education for every Child
– Innovate, Lead and Share
“Innovation opens up new vistas of knowledge and new
dimensions to our imagination to make everyday life
more meaningful and richer in depth and content”: Dr.
Abdul Kalam. This theme echoed across the various
sessions held during the National Summit on Quality in
Education held by CII Institute of Quality on 14 – 15
September, 2012 at Infosys Limited, Bangalore. India
having achieved the basic goal of establishing schools and
28
Delegates arriving for the CII National Summit on Quality
Education in the Infosys campus in Bangalore
colleges over the last six decades across the nation, the
next logical progression that it aims is to re-orient these to
provide quality education. The only driver that could
bring in a radical transformation in this mission critical
segment of the economy is Innovation.
Over the two days delegates explored how innovation
actually happens, how to build and sustain cultures of
innovation, and how change resistant institutions can
change their ways. They also heard the stories of
breakthroughs, with presentations by some of the
brightest minds in the field about their innovations in
numerous facets of the educational process, from science
to fine arts. The summit served as a think tank for
educators and innovators in various disciplines.
After releasing “CII IQ Education Excellence Initiatives:
A decade in review”, a study done by Centre for Public
Policy, IIM Bangalore and during his Inaugural address
Minister of Higher Education, Government of Karnataka
Mr. CT Ravi said how the present issues strongly
determine the future of education in India. Today the
whole world is looking at India and its growth. For this the
quality in education is the primary need of the hour. He
emphasized on covering broader subjects but with indepth knowledge of the same. He added with more than 45
percent of population below the age of 25, India has a
huge challenge on hand. The demographic dividend will
Section of the delegates attending the CII National Summit on
Quality Education in the Infosys campus in Bangalore
ANNUAL REPORT 2012
turn a boon or a bane depending on how she educates this
youth force. It is the most appropriate time for all
stakeholders in the education sector to take ownership and
come up with strategies and policy initiatives that will
help India to move into the next decade as the most
powerful force and a revered global entity. He appreciated
CII for organizing this summit which is an excellent
platform for sharing of ideas and urged each and every
delegate to make the most of the enlightening sessions
planned for the two days and give recommendations to
Government to take it forward.
Mr. S Vaitheeswaran, MD and CEO Manipal Global
Education Services, in his keynote address said that the
theme itself reflects the importance and urgency in front
of Indian education system. He further stressed on the
power of shared knowledge, for in 21st century there are
no citadels of secrecy and that there’s hope for more
growth in the nation, when education becomes the theme
to work on. Today there is need to innovate & further
sharing of knowledge which is important for nurturing a
Quality learning environment said Mr. K N Shenoy
during his Special address.
Promoting creativity and incentivizing innovations
through our educational institutions is a first step towards
broadening and deepening the impact of innovations in
our society and economy said Mr. S Chandrashekar,
Managing Director, Bhoruka Power Limited & Chairman
of the Summit. In large scale education systems such as
ours, catering to a vast population with relatively limited
resources, this is a major challenge. At the same time, with
rapid advances in new technologies, changing needs of
the economy, and the very presence of the challenges
identified above, the sector itself presents a fertile ground
for pioneering innovations.
The summit kicked off with a power panel on Setting the
stage for Innovation in Quality Education through
building a culture of innovation Rev Fr Dr Thomas C
Mathew, Vice Chancellor, Christ University, Mr. Ryan
Pinto, CEO, Ryan group of institutions, Prof. A M
Kaveriappa, Executive Director and Member Secretary,
Karnataka State Higher Education Council, Mr. Amit
Kaushik, MD, Educomp Infrastructure and School Mgmt.
Ltd. and others.
Dr B Yashovarma Principal, SDM College Ujjire shared
on the changing rural demography and explained how
important holistic education and experimental learning
were key ingredients for skill development. How their
smallest practice improvement in the delivering
education has bring about change in the current education
scenario in Rural India during the session on Quality
Environment for Innovation - the mirror of our attitudes
and expectations.
‘We need to create and organization that’s sustainable so
that it can last. We need to innovate with things around us
with a sense of passion, desire, openness and a willingness
to experiment’ said Mr. Srikantan Moorthy, Infosys while
delivering his talk on Building Tomorrow’s Enterprise.‘
Innovations are smash events, they are the confluence of
mind, market and the right timing plus the receptivity of
the consumer to make an innovation happen’ said Mr.
Gopichand Katragadda, Managing Director of GE India
Technology Centre. Mr. Aroon Raman, Managing
Director of Raman Fibre Science spoke about the attempt
to create that spark required in this day and age to see
things in new perspective, open up to what’s happening
around us and inculcate ourselves and our students with
the values that would make them and us better human
beings.
With a paradigm shift in teaching learning methodologies,
there is an accompanying need to bring about changes in
evaluation/ assessment techniques also. The relationship
between assessment practices and the overall quality of
teaching and learning is often underestimated, yet
assessment requirements and the clarity of assessment
criteria and standards significantly influence the
effectiveness of student learning. Prof Indira Parikh,
Founder President, FLAME School of Performing Arts,
Pune Prof LeeAnne Wilson of Husson University, USA,
Mr. G Balasubramanian, Former Director- Academics,
CBSE also shared their views.
Accreditation is all about benchmarking oneself against a
set of rules, models and getting endorsed by a body to
know one’s strengths, weaknesses and areas to improve
on to maintain a certain standard said Mr. Satyendra
Kumar, Senior Vice President and Global Head Quality
Infosys Limited. Dr M Ponnavaikko, Vice-Chancellor,
SRM University Mr. Dilip Chenoy , CEO & Managing
Director of National Skill Development Corporation, Ms
Sharmila Ghosh, Head-New Programme Initiatives, The
Future Foundation School who added that excellence is a
battle with our own self to become better and better
through a clearly defined roadmap for Excellence journey
towards accreditation.
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ANNUAL REPORT 2012
Inclusive education is based on the right of all learners to a
quality education that meets basic learning needs and
enriches lives. Fr Dr Varkey, Principal of St Mary School,
Pattom during the session on making inclusiveness
happen explained how his school brings in students from
varied economic backgrounds, with different interests
under one roof to open doors of knowledge across the
society. Ms Manjushre of the EKAL Vidyalaya
Foundation of India spoke with passion about working
towards community empowerment wherein she said that
ordinary people with their extraordinary efforts can bring
out remarkable results. She emphasized on bridging
social disparities through inclusive education.
The icing on the summit was the guided tour of Infosys
Limited which was eye opener for many education sector
participants who have travelled wide and far across the
country and outside. On the whole the speakers brought in
an ocean of knowledge, a sea of experience that they
shared with over 550 delegates by Igniting minds to work
towards change which was the essence of the two day
event was successfully with appreciations. CII IQ’s goal
was achieved with every delegate heading home with at
least one revolutionary idea and associations that will
transform their institution and benefiting their most
important stakeholder, the Student ; Assuring that
education institutions would become engines of change in
their communities.
Regional Summit on Quality in Education: Coimbatore
CII IQ along with CII Coimbatore Zone organized the
Tenth Edition of the Regional Summit on Quality in
Education on 23 – 24 November 2012 at Coimbatore
attended by over 170 delegates from Tamil Nadu, Kerala
and other states. Through this summit, a platform was
provided for different stakeholders to interact and share
their experiences on the initiatives undertaken in the field
of Research and Consulting, to bring about Quality in
Education. The Summit set the stage for the educationists
to discuss issues of prime importance and concern such as
change, technological advancements which helped in
moulding the current practices so as to best suit the needs
of the stakeholders.
Freedom lies in the recognition of reality, said Dr Y S
Rajan, Chairman, National Board of Accreditation (NBA)
while addressing the audience during the inaugural
session of the Regional Summit on Quality in Education
in Coimbatore. He said that Industry must concentrate on
a few parts of Indian higher education and derive the best
30
for mutual benefit. Synergy will help both industry and
institutions to grow and soar. He insisted that while self
introspection was important, it was all the more important
not to indulge in self flagellation as that would stunt
growth in any sphere of life. He further stressed on the
need to support Indian languages as part of education as it
was crucial for developing competitive strengths.
Leveraging Indian Education for successes of Indian
Business was the need of the hour.
Mr S Chandrasekhar, Chairman, National Accreditation
Board for Education and Training & MD, Bhoruka Power
Corporation Limited delivering the keynote address
called upon help from the private sector to strengthen the
quality of education services being provided. He said that
while institutions must aim for excellence, creating and
sustaining few islands of excellence was not very
beneficial.
Mr K Senthil Ganesh, Convenor – Education & III Panel,
CII Coimbatore Zone & Managing Trustee, RVS
Educational Institutions felt that competition meant
crafting a unique place for oneself in any area of
operation. It was important to focus on the kind of
customers that one would be addressing.
The tenth edition saw presentations from University of
Hull, IIT Chennai, Prof Srinivasan Suryanarayan,
Professor (Retd) of Aerospace Engineering, IIT Bombay.
Mr Ramanathan Somasundaram, Founder, vSocialize, Mr
Solaikutty Dhanabal, Academic Program Manager,
National Instruments – India, Dr Xavier Alphonse S J,
Director – Alumni Relations, Loyola College, Chennai.
Dr Kanika Khandelwal, Associate Professor
–Department of Psychology, Convenor – Office of
International Programs, Lady Shri Ram College for
Women, New Delhi & others.
The Summit ended with the presentation of a case study
by the AICTE – CII Survey Winner, PSG College of
Technology. Prof Rudramoorthy and Prof Mohan Ram
spoke about the importance of Industry Institution
Interaction.
School Excellence Conclave : Vizag
CII-IQ, YI chapter of Vizag jointly hosted its First
Editionof School Excellence Conclave in Visakapatnam
on 11 April 2012. The basic objectives of this Conclave
were to update all educational stakeholders about the
ANNUAL REPORT 2012
changing needs of this sector; Emphasise on the
importance & sustaining of delivering Quality Education
;Provide an opportunity for dialogue among educational
leaders for sharing their strategies, innovations,
successes, challenges and concerns which would enrich
their knowledge and perspective for effective and
sustainable growth of Schools.
L to R: Dr Amrita Dass, Founder-Director, ICS International, Mr
Partha Sarthi Sen Sharma, Secretary-Secondary Education, GoUP,
Mr Jayant Krishna, Co-Chairman, CII Northern Region Task Force
on Skills and Education & Principal Consultant & Regional Head,
Tata Consultancy Services and Dr Senthil Kumaran, Principal
Counsellor-Education, CII Institute of Quality at the Lamp lighting
ceremony
The broad topics deliberated in the Conclave included the
status of school education in the past, the present trend and
future challenges that institutions would face in delivering
quality education. A government and private school
shared their experiences on the importance of NABET
Accreditation in sustaining quality, establishing systems
and processes. The changes required in pedagogy, the
various resource integration and importance of life skills
for improving the effectiveness in teaching learning
process was also presented by various speakers. A Panel
discussion by representatives of teacher, management
representative, principal on the challenges each
stakeholder faces in improving the Quality of school
education.
L to R: Mr Jayant Krishna, Co-Chairman, CII Northern Region
Task Force on Skills and Education & Principal Consultant &
Regional Head, Tata Consultancy Services, Mr Partha Sarthi Sen
Sharma, Secretary-Secondary Education, GoUP and Dr Amrita
Dass, Founder-Director, ICS International, at the inaugural of the 2
day workshop on Education Excellence for School Leadership Team
held on 6-7 August, 2012 at Lucknow
Dr A Senthil Kumaran, Principal Counsellor, CII Institute of
Quality, Bangalore conducting the programme
Mrs Poonam Shah Srinath, Chapter Chair, CII YI, Vizag Chapter
delivering the concluding remarks
Mr G Sambasiva Rao, Chairman, CII Visakhapatnam Zone
delivering the welcome speech
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ANNUAL REPORT 2012
Cdr. A K Sharma, Director, Navy Children School, Vizag addressing
the gathering on the theme address. Others from left to right:
Mr Vasu Prakash, CEO, Sriprakash Group of Institutions,
Mrs Poonam Shah Srinath, Chapter Chair, CII YI, Vizag Chapter,
Mr G Sambasiva Rao, Chairman, CII Visakhapatnam Zone, Mr. K
Ganesan, Head, CII – Vizag Zone & Mrs S Sayeelakshmi, Senior
Counsellor, CII Institute Of Quality, Bangalore
Around 80 participants, Principals, Senior Teachers,
Administrators and Management committee members
from various schools who are embarking on excellence
journey through the quality approach, supporting the
cause of education in corporate and non government
sectors, attended the conclave.
Chief Guest Dr S M Seth, Chairman, Poornima Group of Colleges,
Jaipur speaking during the programme
School Excellence Conclave, Chandigarh
The maiden School Excellence Conclave in
Chandigarh with the theme ‘Quality Education:
Preparing Next Gen School Leadership was held on 10
october, 2012 over 130 participant across Norther region
participated in the same. The programme was inaugurated
by Mr Hussan Lal, Secretary Education, Govt. of
Punjab, Mr Upkar Singh, Director Public Instruction
(Schools), Chandigarh Administration addressed during
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the inaugural session highlight the Administration
initiatives to promote Quality in the schools. In his
keynote address Mr Amit Kaushik, Managing Director,
Educomp Infrastructure and School Management Ltd,
Gurgaon, shared that “The present time is the most
exciting time to be in the education sector in India as a lot
of changes are taking place which will transform the
educational landscape of the country soon. Education in
India, particularly elementary education, needs to catch
up with the changing needs of society. The schools of
today will have to focus increasingly on diversity and
teaching children how to live in a globalised world”.
Other speakers included Dr. A.K. Sharma, Former
Director, NCERT, Mr. Vijay Chadda, CEO, Bharti
Foundation, Mr. Bipin Bhadran, COO & Director,
Education Design Architecture, Mr. Winston Gomez,
Principal, Ambassador School, Mr. Julian Egbert,
Principal, O P Jindal Modern School, Hisar, Mr. P C
Sharma, Principal, Kendriya Vidyalaya OCF, Chandigarh
and others.
Higher Education Conclave : Erode
The maiden Higher Education Conclave Building
Competitiveness in Higher Education : Challenges &
Opportunities was held at Salem on 15 December, 2012
with over 120 participants from in and around Salem.
The Conclave was inaugurated by Dr K P Isaac, Member
Secretary, All India Council of Technical Education and
Dr S K Sundararaman, Director of Bannari Amman
Institute of Technology delivered the keynote address. Dr
Anand Samuel Pro Vice Chancellor VIT University, Mr A
K Pattabiraman, Head - Accreditation Process for South
India, TATA Consultancy Services, Mr P Prabhakaran,
Regional Head South, TÜV Rheinland (India) Private
Limited, Dr Xavier Alphonse S J, Director – Alumni
Relations, Loyola College, Dr K A Jagadeesh, Associate
Professor - Dept of Mechanical Engineering, PSG
College of Technology & others shared their case studies
and views.
First Government MoU with EE team
Andaman & Nicobar Administration inks pact with
CII IQ on improving Quality Of School Education
The Directorate of Education, Andaman & Nicobar
Administration is implementing a new initiative
titled“Project Shikshotam” towards the improvement of
quality of school education in Andaman & Nicobar
ANNUAL REPORT 2012
Success story
The Future Foundation School, Kolkata
Mrs Greeta Varughese, Senior Director & Head CII Institute of
Quality exchanging the MoU with Mr R Devdas , Director
Education Andaman & Nicobar Administration. Others from left:
Dr A Senthil Kumaran, Principal Counsellor - Education
Excellence, CII-IQ, Mr Shakti Sinha, IAS Chief Secretary, Andaman
& Nicobar Administration and Mr Bhupinder S Bhalla, IAS,
Secretary & Commissioner, Education, Andaman & Nicobar
Administration. The Directorate of Education, Andaman & Nicobar
Administration is implementing a new initiative titled “Project
Shikshotam” towards the improvement of quality of school
education in Andaman & Nicobar Islands through a partnership
with CII Institute of Quality.
Islands through a partnership with CII Institute of Quality.
To formalize the partnership, a Memorandum of
Understanding (MoU) was executed on 11th April 2012
between Directorate of Education and CII Institute of
Quality, Bangalore. The MOU was signed by the Director
of Education, A&N Administration and Senior Director
and Head, CII Institute of Quality at Secretariat, Port
Blair in the presence of Chief Secretary. Commissioner &
Secretary (Education), Mr Bhupinder S Bhalla, Secretary,
Education, A&N Administration, Dr A Senthil Kumaran
Principal Counsellor-Education Excellence & others
were also present.
Under the MoU, CII Institute of Quality will help and
assist the Directorate of Education in facilitating
development of roadmap for implementation of Project
Shikshotam in government schools managed by A&N
Administration. This would include the facilitation of
development of a vision document. It will also develop a
cluster of 10 schools, which would work together towards
improving their practices and performance, through
mutual sharing and learning. These schools would
undertake a journey based on an agreed roadmap with the
aim of achieving accreditation by NABET.
Based on the learning & progress made during the process
implementation of the first cluster, more school clusters
may be added over a period of time to accelerate the pace
and scale of implementation of the project.
TFFS approached CII IQ for help in enhancing school
effectiveness. A two day ‘School Excellence Program’
was conducted for the school staff, at the end of which it
was agreed to implement the Quality Control of India
(QCI) – National Accreditation Board for Education and
Training (NABET) School Governance Standards, and
work towards getting the accreditation in the process.
Starting from July 2010, the CII IQ Education Excellence
team worked towards laying the foundation for the
NABET accreditation.
After an initial visit for gap analysis, the CII IQ teamof
counsellors trained the core team at TFFS in TQM
principles, QCI framework, process-mapping and selfassessment using QCI School Governance Standards.
These were followed by counselling sessions to help
TFFS in process mapping and implementation. A group of
assessors was identified and periodic self-assessments of
the school were done to evaluate the progress.
As a result of these efforts, the school has developed an
all-encompassing, robust process manual which acts a
guide and reference for decision-making. Some of the
specific key outputs of this counselling journey have
been:
?
Review of vision and mission
?
Review of school’s objectives
?
Creation of organisation chart
?
Defining roles and responsibilities
?
Planning of resources
?
5S – ‘Cleaner and Safer’ schools implementation
?
Identification of key processes and support processes
?
Mapping of processes
?
Data collection & analysis
?
Review for effectiveness
The Journey saw its milestone achieved through
accreditation on 10th October, 2012 at New Delhi from
Ms Sheila Dixit, Hon’ble Chief Minister, New Delhi
with the Counselling & training support of CII IQ EE
Team
Advocacy Initiatives
CII IQ EE team was also invited to share at the World
Quality Congress, Mumbai, Christ University’s National
Workshop for Academic Leadership for Heads of
Departments and also at International Children Science &
Maths Festival , Vizag organised by Sri Prakash group of
Institutions.
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ANNUAL REPORT 2012
CII Institute of Quality, Bangalore
The CII Institute of Quality Bangalore has been sponsored
by ABB Ltd and is spread over 4 acres of scenic land on
the western outskirts of the garden city.The Institute is a
modern piece of eye-catching architecture blending into
the hilly terrain in which it is located.
The building has been designed to be eco-friendly, with
minimum impact on the environment and using green
energy on saving technologies.
The landscaping has been designed to enhance the beauty
of the surroundings and provide a peaceful ambience
suited to an institute of learning. Some of the unique
features of the building as are follows
.
Passive Downdraft Environmental Cooling (PDEC)
At the very outset, CII decided to introduce
environmental cooling instead of costly and energy
hungry air conditioning. Accordingly, PEDC was
integrated into the architecture at the design stage.
This system has been developed after study of ancient
public buildings and palaces in India, which were
instrumented to record all aspects of indoor air quality.
The data recorded over a period of one year was then used
to design a CAD programme, for adaptation and design of
cooling systems for buildings. Basically, the system
consists of 15-meter tall wind catchers, which are towers
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that capture and deflect airflow into a large plenum
chamber, which is located adjacent to the main building.
From the plenum chamber, the air is fed into the various
training halls.
The warm air rises and is bled away through vents. During
hot weather, micronisers, located at the top of each tower
dispense an atomized spray of water, which mixes with
the incoming air, evaporates and produces cooling.
Incoming temperatures can be thus be lowered by 100c,
which is sufficient to bring indoor air temperature into the
comfort zone. More importantly, the air being fed into the
building is always new and not re circulated. Therefore it
is always fresh and oxygen rich. No one feels sleepy and
drowsy during sessions, even after a sumptuous lunch.
Day lighting
ANNUAL REPORT 2012
The entire building has been designed to use natural light.
There is no need to use power for lighting even on the
dullest day. On bright days, excess light is filtered through
specially designed blinds. Together with power saved
from air conditioning, this represents huge energy savings
during normal operation of the institute.
1993
?
First Quality Summit organised
?
Work in the area of Quality in Governance begins
?
CII recommends the setting up of Quality Council of
India (QCI) for providing a mechanism for national
accreditation
1994
Water Management
Since water is not provided by the civic authorities, The
CII IQ accesses and treats ground water from bore wells to
meet its requirements. The waster used is of very good
quality and all of it is recycled through septic tanks and refed into the environment through soak pits.
Rainwater falling on the building and site is also
channeled into natural reservoirs and absorbed as ground
water.
Building Materials
?
CII adopts the EFQM Model and introduces the
Business Excellence Model and the CII-EXIM Bank
Award in India
1995
?
Training & Counselling services for Education Sector
begin
?
CII Centre of Excellence (COE) on Quality announced
1996
?
Foundation Stone laid for CII Institute of Quality
1997
?
First CII-EXIM Bank Award for Business Excellence
In order to save costs and energy, all materials in the
building have been obtained from local sources. Further,
no polished granite / marble has been used. Only ecofriendly materials like rough granite, local stone, recycled
wood, cement and steel comprise the building. Yet, the
unique design and beautiful landscaping provide a unique
experience for the participants who come to the institute
to imbibe its ambience and learning.
Milestones
Our Quality Journey. . .
won by Hewlett Packard, India
?
Training & Counselling Services for Laboratory /
Measurement commence
1998
?
The TPM Club India established
?
First TQM Cluster in the Manufacturing Sector starts
with Prof. Y Tsuda
?
First Summit on Quality in Education organised
1999
?
Clusters on TQM started
?
CII sets up the Institute of Quality in Bangalore
1988
2000
?
A Division for promoting TQM set up
?
First Monthly Quality News published
?
CEI Code for Operation on TQM published
?
Tata Steel wins the CII-EXIM Bank Award for
?
CII IQ Advisory Council set up
1989
2001
?
First International Mission on TQM to JUSE, Japan
?
Awareness and Counselling Services on TQM and ISO
?
CII Institute of Quality inaugurated
?
Training Programmes on General Management
9000 begin
Business Excellence
introduced
1990
2002
?
World Quality Day celebrated
?
Infosys Technologies wins the CII-EXIM Bank Award
1991
?
Training & Counselling Services for Food Sector
?
First-ever TQM Seminar with two Japanese experts viz.
for Business Excellence
introduced
Prof. Miyauchi and Prof. Washio conducted in India
1992
?
Sundram Fasteners Limited, Chennai becomes the first
company to obtain ISO 9000 certification with the
support of CII’s TQM Division
2003
?
Services in Food Sector extended to Bangladesh
?
CII Institute of Quality becomes a member of GEM
(Global Excellence Model) Council
?
The Lean concept introduced
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ANNUAL REPORT 2012
2004
2008
?
Breakthrough Management concept with Prof. Shoji
?
Business Excellence Award among Small & Medium
Shiba introduced
?
School Cluster established
?
HACCP Cluster on Food begins
?
Six Sigma services introduced
?
Education Excellence Model launched
?
Business Continuity Management Services launched
Businesses initiated
2009
2005
?
Tata Motors (CVBU) wins the CII-EXIM Bank Award
for Business Excellence
?
The First Tea Cluster constituting 7 tea units certified
?
World Food Day Celebrations
?
Launch of Road Safety Initiative
?
6-month Certificate Course on Quality Management &
Analytical Techniques launched
to HACCP Food Safety Management Systems
2010
2006
?
Legal Metrology Training introduced
?
Tata Consultancy Services wins the CII-EXIM Bank
Award for Business Excellence
?
BHEL, Haridwar becomes the first Prize Winner of the
?
Maturity Model for Excellence in Food Safety
Launched
?
Business Excellence Model updated on 2010 revisions
?
First ever Lean Mission to Japan Oragsnised
?
First National Conference on Quality in Healthcare held
CII-EXIM Bank Award for Business Excellence
2011
2007
?
CII certified as Assessment Agency for TPM
Excellence Award
?
Dr A P J Abdul Kalam, Former President of India
delivered the IQ Anniversary Day Lecture in the
Institure premises
?
Lean Management Division set up
?
Food Safety & Quality extends its HACCP consultancy
services to the Hotels & Restaurants Sector
?
CII participates in the WorldSkills Competition for the
first time
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2012
?
First National Lab Conclave
ANNUAL REPORT 2012
The Confederation of Indian Industry (CII) works to create and sustain an environment conducive to the development of
India, partnering industry, Government, and civil society, through advisory and consultative processes.
CII is a non-government, not-for-profit, industry-led and industry-managed organization, playing a proactive role in India's
development process. Founded over 118 years ago, India's premier business association has over 7100 members, from the
private as well as public sectors, including SMEs and MNCs, and an indirect membership of over 90,000 enterprises from
around 257 national and regional sectoral industry bodies.
CII charts change by working closely with Government on policy issues, interfacing with thought leaders, and enhancing
efficiency, competitiveness and business opportunities for industry through a range of specialized services and strategic
global linkages. It also provides a platform for consensus-building and networking on key issues.
Extending its agenda beyond business, CII assists industry to identify and execute corporate citizenship programmes.
Partnerships with civil society organizations carry forward corporate initiatives for integrated and inclusive development
across diverse domains including affirmative action, healthcare, education, livelihood, diversity management, skill
development, empowerment of women, and water, to name a few.
The CII Theme for 2013-14 is Accelerating Economic Growth through Innovation, Transformation, Inclusion and
Governance. Towards this, CII advocacy will accord top priority to stepping up the growth trajectory of the nation, while
retaining a strong focus on accountability, transparency and measurement in the corporate and social eco-system, building a
knowledge economy, and broad-basing development to help deliver the fruits of progress to all.
With 63 offices, including 10 Centres of Excellence, in India, and 7 overseas offices in Australia, China, France, Singapore,
South Africa, UK, and USA, as well as institutional partnerships with 224 counterpart organizations in 90 countries, CII
serves as a reference point for Indian industry and the international business community.
For further details, please contact:
[email protected]
Confederation of Indian Industry
CII Institute of Quality
Bharat Nagara 2nd Stage
Magadi Road, Vishwaneedam Post,
Bangalore - 560 091
T : +91 80 23286085 / 7690/9391
F : +91 80 23280314
Chennai
Confederation of Indian Industry
Southern Region
98/1,Velacherry main road
Guindy. Chennai 600032
T : +91 44 42444555
F : +91 44 42444510
Gurgaon
Confederation of Indian Industry
Plot No. 249 F, Sector - 18
Phase IV, Udyog Vihar
Gurgaon - 122015
T : +91 124 4014060-67
F : +91 124 4014069 / 80
Pune
Confederation of Indian Industry
Pune Zonal Office
10th Floor, Office D, Godrej Eternia-C,
'B' Wing, 3, Off Pune Mumbai Highway
Wakdewadi, Shivajinagar, Pune 411 005
T : +91 20 66075800 / 01
F : +91 20 66075822
CII Headquarters : Confederation of Indian Industry
Mantosh Sondhi Centre, 23 Institutional Area, Lodi Road, New Delhi 110003.
Phone : 91-11-24629994 - 7 Fax :91-11-24626149 / 24633168
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