Troubleshooting Guide - Enviro Pool Solutions

 Troubleshooting Guide I-­‐Cleaner 120 proudly bought to you by This troubleshooting guide will enable the home user to resolve the most common issues that may be encountered during the normal use of your I-­‐Cleaner 120. Whilst most issues can be resolved without the need of additional support, to ensure our customers are never left wondering what to do next, we have a dedicated Customer Support Team who can be contacted on 1300 88 66 09 or by email at [email protected] Ø The I-­‐Cleaner 120 may fall on its back in certain situations. The robot will go through a process to turn itself over, please watch it for a few minutes without intervention. Please refer to sections 8 & 9 for further detail. Ø Remember to remove the robot from the pool after each use. 1. Pool Chemistry -­‐ (Water Hardness, Salinity, Chlorine, PH and copper levels) Ø The I-­‐Cleaner has a number of stainless steel components, maintaining the pool chemistry correctly will prevent discoloration or a build up of scale on these components. 2. The I-­‐Cleaner will not sink to the bottom of the pool Ø The I-­‐Cleaner 120 comes standard with high-­‐density foam wheels. These require 20-­‐30 minutes to become saturated the first time you use them. Once fully saturated, the I-­‐Cleaner will sink to the bottom of the pool. 3. The I-­‐Cleaner power pack has no lights illuminated when switched on Ø Check that the outlet you have chosen has power, by plugging in another device. Ø If the power pack still does not turn on, Contact the Customer Support Team for assessment of the power box. 4. The I-­‐Cleaner power pack turns on, however the I-­‐Cleaner does not move Ø If the I-­‐Cleaner fails to move at all, check that the floating cable has been fully inserted into the base of the power pack. Ø If the I-­‐Cleaner moves a little bit, then check the I-­‐Cleaner for obstructions to the wheels, cleats, tracking belts and impeller. o Try turning the sponge rollers, they will be firm due to the heavy gearing, of the drive motors, however, you should still be able to turn them. If you are unable to turn them, or they seem excessively tight, and you have been unable to find any obstruction, contact the Customer Support Centre. Distributed in Australia by The Robotic Pool Cleaning Company Pty Ltd To see more of the I-­‐Cleaner 120, visit: www.roboticpoolcleaning.com.au Macintosh HD:Users:steve:Documents:Files:Robotic Pool Cleaner:Procedures:Troubleshooting Guide.docx Troubleshooting Guide 5. The I-­‐Cleaner gets stuck, or fails to clean a part of the pool Ø Starting the I-­‐Cleaner in a different location usually overcomes this problem, as the unique programming pattern of the I-­‐Cleaner will plot a different path. Ø Make sure the cable is free from kinks or tangles before the I-­‐Cleaner is placed in the water. Ø The area that remains dirty may be quite stubborn to move, and we recommend giving it a brush with a sturdy broom. Ø If the I-­‐Cleaner becomes stuck, do not try to rescue it immediately. The I-­‐Cleaner will take several minutes to go through its own cycles to enable self-­‐recovery. In the event that the I-­‐Clean is stuck, use the remote control to turn it “Off”, then “On” again. The I-­‐Cleaner should move sufficiently to continue on its way. If the I-­‐
Cleaner is stuck on an excessively high drain cover, seek out alternative covers from the manufacturer or other third party suppliers. Ø If the robot becomes stuck on a convex corner, contact Customer Support Team for an after market solution. Note: Turning the I-­‐Cleaner Off and On again using the remote, does not disrupt the original cycle time selected. 6. The I-­‐Cleaner does not run for the full cycle time selected, or exceeds the cycle time selected. Ø The I-­‐Cleaner has a number of sensors that identify overloads to protect expensive components. If you are unable to locate any obstructions that may cause the I-­‐
Cleaner to stop short of a cycle, please contact the Customer Support Team Ø If the I-­‐Cleaner appears to run longer than the selected cycle, ensure that the power box was not turned Off then On again during the cycle using the red rocker switch on the power box, as this will restart the time cycle. The Remote control should be used for this purpose. Note: The I-­‐Cleaner cycle times have been calibrated to operate within 2% of the selected time cycle. 7. The I-­‐Cleaner has dirt escaping from the top of the impeller cover (Guide Vane) Ø The filter bag was not installed, or not installed correctly. Ensure the 4 tabs are hooked on to the base cover, and that the elastic in the bag fits firmly around the base cover, ensure the elastic within the filter bag has not broken. Ø The filter bag is full, and has passed the limit of effective capture. At this point the impeller will draw the dirty water through the filter bag. Ø Where dirt or algae passes through the filter bag almost instantly, the pool should be vacuumed to waste. 8. The I-­‐Cleaner flips onto its back the first time it climbs the wall Ø The foam rollers are not fully saturated. Ø The pool water level is to high, and the coping tiles are making it flip backwards (lower the water level). Distributed in Australia by The Robotic Pool Cleaning Company Pty Ltd To see more of the I-­‐Cleaner 120, visit: www.roboticpoolcleaning.com.au Macintosh HD:Users:steve:Documents:Files:Robotic Pool Cleaner:Procedures:Troubleshooting Guide.docx Troubleshooting Guide 9. The I-­‐Cleaner wont climb, or flips on its back and won’t self recover Ø A clean Filter bag is key to the performance of the I-­‐Cleaner. Even if the filter bag Ø
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has just been rinsed, sometimes the particles are so small, that only a thorough clean will restore the filter bag to its original condition. We recommend a cold short cycle in the family washing machine with regular soap powder (do not bleach). Additional or replacement filter bags are available through your retailer, or our online store. (website below. The Impeller is worn, damaged or fouled. Clean or replace the impeller. The tracking belt is broken or stretched. Replace tracking belts. Again, Pool chemistry is very important. So make sure the water is balanced regularly, and that no algae exists. Thoroughly clean the filter bag after each use. Note: If the pool contains algae or slime the pool should be vacuumed to waste. **** If the robot climbs the wall, and then flips onto its back on the surface, the robot will realize this, and shut off the motors to allow itself to sink, it will then turn itself back on and flip itself over. (The robot will do the shut down several times, each time allowing more time to sink) If the robot does not flip back over, please thoroughly clean the filter bag, and check the impeller for damage or wear.**** 10. The I-­‐Cleaner will not go in a straight line Ø The I-­‐Cleaner is programmed with a “Z” pattern, but in general should track straight. If it does not track straight, one of the tracking belts may have broken or stretched. Replacement tracking belts are available from your retailer, or our on-­‐
line store (refer website below) 11. Dirt escapes from the I-­‐Cleaner when it is removed from the pool Ø When removing the I-­‐Cleaner from the water, use a continuous motion as you pull it toward you (not stop start as this will cause the water retaining boards to open, and allow the dirt to escape) Ø With one set of the rollers facing the wall of the pool, Tilt the I-­‐Cleaner over so that the water drains out though the top of the impeller onto the pool surrounds and into nearby drains. Remove the Impeller cover (Guide Vane) so that the robot is more stable when upside down. Distributed in Australia by The Robotic Pool Cleaning Company Pty Ltd To see more of the I-­‐Cleaner 120, visit: www.roboticpoolcleaning.com.au Macintosh HD:Users:steve:Documents:Files:Robotic Pool Cleaner:Procedures:Troubleshooting Guide.docx