Achieving Excellence in Refinery Operations
Transcription
Achieving Excellence in Refinery Operations
Achieving Breakthrough Performance with New Processes and Technologies July 11-12, 2013 - NOVOTALL Hotel , Hyderabad, India www.bharatpetroleum.com Achieving Excellence in Refinery Operations “Business Performance Management & Intelligence (BPMAI)” System BPCL Success Story Presentation By: Mr. M.D. Agrawal General Manager (IS Mumbai Refinery), BPCL, India According to Drucker, we are data literate. Few of us are information literate We need to be not inwardly focused but outwardly focused. The organization of the future is held together by information. You need to ask yourself what information do I need to do my job, from whom can I get it and in what form? 2 Drucker even went so far as to say that not only have computers failed to impart information, they have damaged it! Data clouds issues, it does not necessarily inform them. It also makes us inwardly not outwardly focused He joked that since the invention of the computer in the 1950s, businesspeople have wanted computers, they just didn’t know why. To this day, he said, computers have not had the impact we thought they would “IF YOU CAN’T MEASURE IT, YOU CAN’T MANAGE IT” - MANAGEMENT GURU PETER DRUCKER Transforming Data to Decisions 3 Our Company Profile Integrated Petroleum Refining and Marketing Company. Sales Volume 31.14 MMT Fortune 500 BPCL Ranks 225 Refining 13.35 MMTPA at Mumbai Group Share in Refining 15 % 9.5 MMTPA at Kochi 3 MMTPA 62.96% holding Major JVs Marketing Infrastructure Bharat Oman Refineries Ltd Indraprastha Gas Ltd Petronet LNG Ltd Petronet CCK Ltd Bharat Renewal Energy Ltd Petronet India Ltd Central UP Gas Ltd Maharashtra Natural Gas Ltd Sabarmati Gas Ltd Retail Outlets Oil Installations / Depots Aviation stations LPG Plants Pipelines (Kms) 9289 126 31 49 3000 Group Share in Marketing 22.49 % 13837 Strong workforce ISO 9001, 14001, 17025 & OHSAS 18001 Certified Refinery Downstream Industry Challenges Lack of predictability Can’t see business performance to plan, and recommend new plans to affect results Demand Varying process conditions lead to Higher energy use Board Production Processes Shared Information Fluctuation in Crude Prices & also to Maintain Margins Marketing Supply Chain Shipping & Purchases. S&B Process Optimization Optimization Group REFINERY REFINERY CUSTOMER Dynamic Market Demand Product Variability - Inconsistent quality: by plant, by product, by shift REFINERY Customer Service Dispatches NEW CUSTOMER No visibility – Can’t see plant wide production status due to 10 - 200 disparate shop floor info systems SPOT MARKET CUSTOMER Tightening regulations on petroleum product specifications Inflexible production process contributes to Missed Opportunity ISO 9001, 14001, 17025 & OHSAS 18001 Certified Refinery Refinery Performance Measurement Key Refinery Performance Measures Crude Throughput Distillate Yield Safety Gross Refinery Margin Operating cost Fuel and Loss Specific Energy Consumption Training Mandays Quality Initiatives – Process improvement Six sigma Measurement Frequency Hourly, Daily, Monthly, Quarterly & Yearly IT Vision for Business IT Synergy with Business Goals , Process centric IT Empowerment of users with IT Knowledge based operation of all units of Business Real time Data Availability and Performance monitoring Commitment to Safety / Environment / Society State of Art Process Automation Software like ERP, MES, RCM Unified and Integrated view of Diversified processes and systems Measurement and analysis through decision support system Adoption of latest Technology for optimization Practice Best Practice IT governance framework Build In house Skills, Focus on Project Management and Project oriented Delivery Promote Creativity and innovation Periodic Feedback and strive for continuous improvements BPCL Refinery Products LPG FUEL GAS NEW SOLVENT UNIT C R U D E CRUDE OIL D I S T I L L A T I O N HEXANE SBP TOLUENE REFORMING AROMATICS BENZENE ATF KEROSENE GAS OIL DIESEL CRAKING GASOLINE FURNACE OIL / LSHS BITUMEN BLOWING BITUMEN BPCL Refinery : Data & Processes Map BPCL Refinery Broad Process & Linkages : Landscape Planning Sales& Distribution Supply & Distribution Finance/Accounts Plan Refinery-Wide DBMS Planning/Economics Yield Accounting and Gross margin Plans Schedules/ Tasks Targets/Recipes Shipments/Receipts Reconciled Data Material Balance Operations Monitoring Unit Optimization Shipping Data Movement Data OM&S,LIMS,& Shipping Systems Data Reconciliation Operations Monitoring Shipments & Receipts Lab Analysis Real-Time DBMS Process Operations Data (Measurements, Setpoints,Status, Calculated (KPI),etc..) Instrumentation Utilities Optimization Constraints Targets LIMS Data Process History (Raw, Corr Weeks Refinery Scheduling Operating Modes Quality Giveaway On-line Opt. APC Setpoints DCS Regulatory Control Utility Control Days Blending Optimization Targets Oil Movt. Instructions Recipes Hours On-line Opt. APC Setpoints Utilities System On-line Opt. APC Ratios Rates Movement System Blending System Blend Control Oil Movements Monitoring & Information Months Refinery Production Planning Yield / Assay Data Schedules/Instructions Cal.Def/ KPI Cal. Def./KPI Plan Requirements Planning& Control Minutes Seconds Movement Control ** Above Landscape does not include other processes like Safety, Security, Energy, Maintenance, Energy, HR, Advsory, Procurement, Dispatch Networked Refinery MES / Networked Refinery PIMS RefSked Scheduler Production Planner Integrated Database • MES integrated SAP R/3 AtPO / OM Advisor Blender Yield Accountant IP21 LIMS Engineer DCS • Plants equipped with DCS /Advance process control Lab Technician Offsite Operator with • Process Industry Modeling System (PIMS) software for optimal crude selection and maximizing value addition • Online laboratory information process data for quick decision making ISO 9001, 14001, 17025 & OHSAS 18001 Certified Refinery Process Based KM Map for BPCL Refinery Portal Supporting Processes Safety Refinery Core Process Refinery Production Planning Services HR & PR Services Customer Services Technology Refinery Scheduling IT Services Finance Laboratory Testing Procurement Learning & Education Health Services Quality Production / Transfer & Storage Maintenance Security & Surveilliance Supply , Distribution &Sale Admin Services Projects Linkages With Business Environment Control Welfare & Community Communication & Relationship Value Added Systems for key Refinery functions (with SAP “Connect” Interfaces) Functional Process Life Cycle of Refinery Systems Glimpses of our Portal Emerging Spaghetti and silos : Heterogeneous Systems leading to Need for Integration Framework and Refinery Automationn & Enablement simplified approach……. Safety & Security Supply Chain Reliability MES App Daily Stmt SAP AIMS Attendance System Tank Dip Energy Gate Mgmt Permit System Emission IRIS Monitoring Quality RPC ORB RCM Shipping App MOC LIMS Quality Process Units Crude Outturn Inventory Mgmt Download Stock file Sheet Mass Bal Hazardous CIMIO APPC Plant Maintenance Production ISO 9001, 14001, 17025 & OHSAS 18001 Certified Refinery Business Requirement Earlier Scenario of Information System including MES Finding Key Information Data Analysis Performance Analysis Real-Time Visibility Real-Time Business Monitoring Disperse Systems and Information base SAPMM,FI,CO,PM.. LIMS ATOMS SCO IP21 / Scada / DCS Advisor In-House IT Applications BIW APC PLANT SYSTEMS (MR/KR) CMT BUSINESS SYSTEMS (SAP R/3) Purpose of BPMAI – Best Practices Drivers for Change leading to Excellence Drivers for Excellence Better Service to Customers Safety & Reliability Best Practices Adoption Attaining Competitive Edge Effective Operations Reduce Maintenance Cost Plan V/s Actual Safety and Reliability Faster Response Informed Decisions Increased productivity Quality improvement Reduction in customer complaints Business Requirements & Need of BPMAI Integrated View of Refineries Business Performance Requirement for Senior management Dashboard to monitor Refinery performance and KPI’s Need of Integration of information in Refinery Systems and Business Applications. (e.g DCS, IP21, MES, ATOMS, ADVISOR, LIMS, SAP, In-House applications etc) Data maintained in Excel files and spread across user machines (e.g Maintenance, Safety, Utilities etc) Multiple reporting systems for MIS reports generation and Decision making Delay in getting consolidated data from different entities Strong need for a tool for facilitating analysis More time spent on searching and compiling data. Single view to monitor and manage all critical business processes and activities. Cross functional / department information on time for better decision making Role Based Group of Information Viewing capabilities Information Flow in Enterprise 19 3 Types of Processes Framework of BPM - Merits of XHQ Organisation Commitment Organisational Commitment Practice of BPM requires a significant organizational commitment Management of end-to-end business process crosses organisational boundaries New roles and responsibilities are introduced, such as process owners, designers and architects Individuals responsible for end-to-end process design must interact with traditional functionally based managers New governance structures need to be introduced which may change the way organisations make decisions and allocate resources Without organisational commitment, the practice and benefits of BPM is unlikely to mature within an organisation Without supporting leadership, values, beliefs and culture, BPM is unlikely to successfully take hold within an organisation Mumbai Refinery 13 DOMAINS Supply Chain Production Quality Economics Process Unit KPI Energy Mumbai Refinery Overview Reliability Maintenance Utilities HSSE Support Services BPCL Refinery Overview Domains: KPI Domain: Process Units PROCESS RE-ENGINERRING Bridges the GAP BPMAI SYSTEM Web Based Solution In-House Developed EXISTING SYSTEMS IP21, SAP, MES, LIMS, CMT, DCS, etc. VSupport Applications Welcome Slip, Work Permit, IRIS, Lorry Tracking, EHMS, etc MANUAL SYSTEMS / DATA OWNED BY INDIVIDUALS MR DATA BANK Key Differentiator SYSTEM (Unstructured Data) • A generic Web based Solution. • Easy to configure and migrate Excel based file. • Unstructured data and Manual systems owned by individuals removed Through Process Re-Engineering Single Version of Information is made available Business Processes has been streamlined and several jobs have been combined into one Checks and controls are reduced/improved Staffs are empowered with meaningful information to make proactive and re-active decisions. Around 90 different applications Configured in short span of time under MR Data Bank Unstructured data is NOW being captured in a structured format HELPS IN BETTER MONITORING of KPI’s, COP’s and KOP’s AND DECISSION MAKING. Trending & Analysis Stream Production from Unit Quality Measure Stock & Quality Parameters INTEGRATION & DATA FROM DIFFERENT SYSTEMS Data from ATOMS Configuration Data from Advisor / Manual Entry Sample Results Data from LIMS Data from IP21 Data from IP21, ATOMS, LIMS Raw Water Balance Raw Water Balance Plan V/s Actual Plan Vs Actual Column Pressure Monitoring Napahtha Control Process Units Summary Advanced Features Analysis Trending Graphics Shapes Alerts / Notification Charting Daily Morning Meeting Discussion, Directors, GM’s, DGM’s Business Performance Management Business Performance and Intelligence SystemManagement BPMAI System Finding Key Information Data Analysis Real-Time Visibility Improved Decision-Making Integrated System (BPMAI) Performance Measurement Real-Time Business Monitoring Correlation & Visibility of Real-Time Information Real-Time Operations Intelligence PLANT SYSTEMS BUSINESS SYSTEMS An iBPMS Has 10 CoreGsrtner Components 45 BPCL BPMAI Solution : Bench mark with Gartner’s Framework for iBPMS: ■ A process orchestration engine to drive the progression of work in structured and unstructured processes or cases ■ A model-driven composition environment for designing processes and their supporting activities and process artifacts ■ Content interaction management to support the progression of work, especially cases, based on changes in the content itself (such as documents, images and audio) ■ Human interaction management to enable people to naturally interact with the processes they are involved in ■ Connectivity to link processes to the resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs) ■ Active analytics (sometimes called continuous intelligence) for monitoring activity progress, and analyzing activities and changes in and around processes ■ On-demand analytics to provide decision support or decision automation using predictive analytics or optimization technology ■ Business rule management to guide and implement process agility and ensure compliance ■ Management and administration to monitor and adjust the technical aspects of the iBPMS ■ A process component registry/repository for process component leverage and reuse Benefits achieved Key Benefits In Morning Operations meeting BPMAI system is used for discussions and taking actions Standardisation and streamlining of Business Processes Utilities and Energy Consumption pattern is being effectively monitored and controlled (Steam consumption, Fuel Gas Consumption etc) Data Consistency is maintained and inaccuracy noticed is being sorted out Unstructured data is now being captured in a structured format Better monitoring of business KPIs, COPs and KOPs and decision making. Reduction in No. of Issues / Complaints Enables proper accounting (i.e Raw Water Consumption, Fuel Gas accounting etc) Challenges In Implementation Key Challenges Integration with SAP R/3 System to populate data Non-availablity of direct connectivity Multiple ABAB developments to be done at SAP R/3 Required data may not be available easily from SAP R/3 Bring into a central system all data maintained in Excel, Word, e-mails etc Clarity on Business logic Changes and more enhancements after seeing the output on the screen Proper support from vendor for development and implementation Susataince and continuos usage of the system by end-user Parallel system running and users are not comfort with new system Nasscom IT User Awards 2012 WINNER AWARD FOR PROJECT BPMAI IMPLEMENTATION “Energy - Oil & Gas Sector” Theme “IT as a Strategic lever enabling business growth and customer service”. This award creates a • Catalytic impact by recognizing the leaders in IT adoption and acknowledges organizations which have successfully leveraged Information Technology • To deliver significant business value to their customers, stakeholders, and • Have demonstrated the transformational impact of IT in achieving excellence in their business operations. Criteria and basis for the Award Selection: • Business goals achieved/ Business impact by dint of IT implementation • Innovation and Thought Leadership • Scale of Project and impact • Strategic Approach to IT Implementation • IT Governance Mr. MD Agrawal General Manager (IS), receiving the award from Shri. Sachin Pilot, Honorable Minister of state (Communication and IT) along with his team Mr. PLN Murthy and Mr. D.Shrrikumar. Vision of BPMAI System Future Integrated Scenario of Refineries - BPMAI Senior Management SCO Users International Trade Integrated BPMAI Common System MUMBAI REFINERY BORL REFINERY End Users MMBPL Pipeline NRL REFINERY KOCHI REFINERY Future Integrated Architecture for BPCL Group Of Companies (BPMAI) Senior Management International Trade SCO Users End Users Information Flow Corporate Centralized Information and Decision making Server (BPMAI) Contain Common Information pertaining to MR / KR/ NRL / BORL Integration of BPMAI System MR MES SAP KR MES SAP CDC IP21 MES SAP CDC IP21 LIMS Applications MES Applications SAP CDC IP21 LIMS BORL NRL LIMS Applications CDC IP21 LIMS Applications Are we Ready for Change? - Charles Darwin THANK YOU Mr. M. D. Agrawal, General Manager, IT Systems, Refinery, Bharat Petroleum Corporation Limited, Mumbai, India [email protected], [email protected] Tel: +91 22 25548823 , +91 22 25533517 Mob: +91 98205 36302 Web Site: www.bharatpetroleum.com Agenda