GE Concord 4 System

GE Concord 4 System
NOTE: The home screen always displays the day and month, time, & P1
(Partition 1)
STAY
AWAY
DISARM
The Asterisk key on your user interface pad is the most commonly used key.
This is your SYSTEM STATUS; it tells you what is going on with the
system.
IS YOUR SYSTEM BEEPING?:
 Is your system beeping??? Hit the * button, the system needs you to
acknowledge it before it will stop beeping.
 Does your keypad beep 5 times in a row??? Hit the * button to
acknowledge it and it will tell you WHY it’s beeping.
o Then hit the Disarm button (on the right hand side of the
keypad), followed by (YOUR CODE).
DO YOU HAVE HARDWIRED SMOKES???
HOW DO YOU KNOW IF YOURS ARE HARDWIRED OR
WIRELESS?
WELL…IF YOU PULL THE SMOKE DOWN – DOES IT HAVE
WIRES? (IF SO, IT’S HARDWIRED) IF THERE ARE NO WIRES,
IT’S WIRELESS. IN MOST CASES, THEY BOTH HAVE
BATTERIES AS BACK UP.
*** VERY IMPORTANT: THE ELECTRICIANS 110VAC SMOKE &
C02 COMBINATION DETECTORS ARE NOT OURS AND HAVE
NO CONNECTION WHAT SO EVER TO OUR EQUIPMENT. MOST
ELECTRICIAN SMOKE AND C02 COMBOS ARE MADE BY
“KIDDE” OR “FIRST ALERT”; THEREFORE, IF YOU SEE THAT
ON THE DETECTOR – IT IS NOT OURS.
IF YOU HAVE OUR HARDWIRED SMOKES AND THEY GO
INTO ALARM:
Hit the Disarm button followed by (YOUR CODE) to silence
Then hit the Disarm button followed by (YOUR CODE) (for a second time)
to release the smoke latching feature.
Then hit the * (asterisk) key to acknowledge the alarm and clear the alarm
memory.
GENERAL RULE OF THUMB, IF YOU HAVE AN ALARM: EVEN
IF YOU’RE NOT SURE WHAT TYPE OF SMOKE DETECTORS
YOU HAVE, HIT THE DISARM BUTTON FOLLOWED BY (YOUR
CODE) THEN HIT THE * BUTTON TO CLEAR ALARM MEMORY.
CHIME:
Turn the CHIME ON (or) OFF – hit 7 then 1
TO ARM (STAY):
Hit Stay button (on right hand side of keypad) followed by (YOUR CODE)
TO ARM (STAY WITH NO DELAY):
Hit Stay button followed by (YOUR CODE) then 4
TO ARM (AWAY):
Hit Away followed by (YOUR CODE)
TO ARM SILENTLY – (doesn’t beep during the exit countdown):
Mostly used if you want to arm system late and night and don’t want to wake
up others in the house.
Hit (stay or away depending on your preference) followed by (YOUR
CODE) then 5
TO DISARM:
Hit Disarm followed by (YOUR CODE)
WHEN YOU HAVE AN ALARM, AND YOU WANT TO DISARM:
Hit disarm followed by (YOUR CODE)
Let the system disarm……your user interface pad will display what’s called
an ‘Alarm Memory’ display of the sensor that went into alarm
Now, hit the * (asterisk) button. Now the alarm memory should be cleared,
and the next time you hit the * (asterisk) button, it should say “System is
Ok” (Providing all doors and windows are closed, etc).
HOW TO BYPASS A SENSOR WHEN ARMING:
Hit Away or Stay to arm system, followed by (YOUR CODE)
Then Press #, enter your code again, and then enter the zone number of the
sensor you want to bypass, then hit #.
COMMUNICATIONS FAILURE?
Hit the * (asterisk) button to see what it says. Most likely it will say Phone
Failure.
A few things to ask yourself:
 Do you have Land Lines or Comcast / Voice over I.P. phones / or
Cellular?
 Have you had your phone system worked on recently or had any
phone trouble?
o If so, possibly you can call the phone company to fix the issue?
If you cannot clear the trouble, we will need to have a technician come out
for a service call.
YOUR SYSTEM IS BEEPING CONTINUOUSLY AND WE CANNOT
SILENCE IT OVER THE PHONE?
DO YOU WANT TO POWER DOWN YOUR SYSTEM UNTIL A
TECHNICIAN CAN COME ON SITE TO RESOLVE THE ISSUE?
IF SO, PLEASE BE COMPLETELY AWARE THAT IF YOU HAVE THE
FOLLOWING (LISTED BELOW), NOTHING WILL WORK AS THE
SYSTEM WILL BE COMPLETELY POWERED DOWN:
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SMOKE DETECTION
CO2 DETECTION
GAS DETECTION
LOW TEMPERATURE
WATER DETECTION
HEAT DETECTION
FLAME DETECTION
BURGLAR DETECTION
ANY OTHER SECURITY/ENVIRONMENTAL DEVICES TIED
INTO OUR SYSTEM
The first step is to find your main control panel. Usually it is in the basement
or 1st floor closet. It is most likely a white box with a key (with 2 antennas
coming out of the top – (if it’s a GE Concord)). See picture below:
Once you find the panel, if the key is not in the lock, check on top of the
box. Open the panel; you will see a battery connected with a red and black
wire. Unplug both from the battery.
The last step is to find the transformer (plugged into an electrical outlet) that
is powering the system with AC power. The transformer will most likely be
somewhere in the basement or next to the panel. (See picture below)
Note: it is most likely screwed into the outlet and you will need a
screwdriver to unscrew it and unplug it.
If you have multiple transformers and are unsure which one it is….try to
follow the wire from the transformer and see if it goes back to your security
panel.
If you think you have found the transformer, unplug it and go look at the
keypad – it should have no display or no lights; providing you unplugged
both the battery and the transformer.
Changing Your User Codes
Changing regular user codes:
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Press 9
Enter your Master User Code
You are now in the System Menu
You will see ‘Time and Date’ displayed
Press B once (to scroll down)
You will see ‘User Codes’ displayed
Press # to select
You will see ‘Regular User Codes’ displayed (These are the codes for
everyone BUT you)
Press # to select
You will see ‘User 000’ displayed
Press # to select, If you see ‘000-*****’ the stars mean there is NO
CODE programmed here. So you are free to go ahead and program a
code here. For Example; if you see “000-2222” this mean “2222” is
an active code that is currently programmed. If this is the case, hit the
(*) (astrick) to go back once, now you can hit B and scroll down to the
next user to see if that slot is free, and so on.
Enter your new 4 digit code in an open user spot
If you want to exit, hit (*) until you see User Codes, hit A or B to
scroll up or down until you see “Exit Programming Ready”, hit # to
select
You are now back to the home screen (Date and Time)
*** VERY IMPORTANT: You must call your Central Station (Home
Security Monitoring Company) 1.800.933.4762 and ask them to add your
new User Codes to their records.
Should this new user cause a false alarm, instruct them to call Home
Security at 1.800.933.4762 and give them his / her user code to cancel the
alarm – this will stop the Police from being dispatched.
To Delete a Code:
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Press 9
Enter your Master User Code
You are now in the System Menu
You will see ‘Time and Date’ displayed
Press B once (to scroll down)
You will see ‘User Codes’ displayed
Press # to select
You will see ‘Regular User Codes’ displayed (For everyone BUT
you)
 Press # to select
 You will see ‘User 000’ displayed, if this is the user you want to
delete hit #, if not then scroll until you see the user you want to delete
and hit # to select
 Once you find the user you want to delete, and you see ‘User 000***’ enter your master code and hit #.....this just cleared that existing
users code
*** VERY IMPORTANT: You must call your Central Station (Home
Security Monitoring Company) 1.800.933.4762 and ask them to update their
records regarding the User Codes you deleted.
To Change The Master User Code:
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Press 9
Enter your Master User Code
You are now in the System Menu
You will see ‘Time and Date’ displayed
Press B once (to scroll down)
You will see ‘User Codes’ displayed
Press # to select
You will see ‘Regular User Codes’ displayed… hit B twice to get to
‘System Master Code’
 Press # to select
 Enter your new 4 digit MASTER code and hit # to activate
Test new code to ensure it works, and old code to ensure it no longer works!
*** VERY IMPORTANT: You must call your Central Station (Home
Security Monitoring Company) 1.800.933.4762 and ask them to add your
new Master User Code to their records.
*** We take false alarm very seriously; therefore, please ensure your users
fully understand how to use the system and how to cancel an alarm.
From All Functions To Exit Program:
Press * until you see ‘User Codes’
Press A until you see ‘Exit Program Ready’
Hit # to select and return to the home screen
Central Station Alarm Monitoring:
Home Security – Stowe, VT
1.800.933.4762
Contact Us:
PRO-TECH: 1.802.862.4112
www.theroyalgroupinc.com