PDF - Thorncliffe Neighbourhood Office

Thorncliffe
Neighbourhood
Office
Thorncliffe
Neighbourhood
Office
Annual Report,
2008/09
Listening to
Thorncliffe Park
Come and see us at:
18 Thorncliffe Park Drive
Toronto, ON M4H 1N7
Call us at: 416.421.3054
Email: [email protected]
Find more information at:
www.thorncliffe.org
Annual Report
2008/09
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Welcome to
Thorncliffe
Neighbourhood
Office
02
Welcome to Thorncliffe Neighbourhood Office (TNO), a community-based, multicultural agency. We are the first stop in our neighbourhood for information, services
and support. TNO is committed to building a safe and healthy community through
supporting and strengthening the quality of individual and community life in
Thorncliffe Park.
Welcome to Thorncliffe Park
Thorncliffe Park is a vibrant, growing, strong community in east central Toronto.
A recent report by TNO confirms what we already knew: more and more people are
choosing to stay and make their lives in our neighbourhood. At the same time, we
continue to enjoy the privilege of receiving newcomers to Canada. The population of
Thorncliffe Park is highly educated, motivated and full of ideas about how to achieve
their own goals and build a healthy neighbourhood. We are all very excited about the
future of Thorncliffe Park!
Listening to Thorncliffe Park: Annual Report, 2008/09
Welcome to our 2008/09 Annual Report. Inside, you will find updates on TNO's
programs, services and funders. You will also hear directly from members of the
Thorncliffe Park community about life in the neighbourhood, and the role of TNO.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
03
TNO is committed to building a
safe and healthy community through
supporting and strengthening the
quality of individual and community
life in Thorncliffe Park.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Welcome to
TNO's 2008/2009
Annual Report
04
Thorncliffe Park and its nearby communities have long been a neighbourhood of
change, vibrancy and transformation. The area has attracted people from all parts
of the world. Today, it is home to immigrants from India, Pakistan, Philippines,
Colombia, Sudan, Afghanistan and other countries as well as people who have
been born and raised in Canada.
In 2003, TNO completed a comprehensive needs assessment of the community. In
that report, residents told us about the many issues and challenges which they faced
and how TNO should respond. Direct outcomes of that report included the creation
of the Youth Centre at East York Town Centre and the expansion of TNO's
Newcomer Support Services.
This year, we initiated a new study of the neighbourhood entitled 'Understanding
Thorncliffe Park.' The main purpose of the study is to ensure that all the services and
programs provided by TNO reflect and respond to the issues and challenges faced by the
community. We firmly believe that our service planning must be anchored by a thorough
understanding of the needs of the community. Input has been received from residents,
staff, volunteers, board members, other agencies and funders.
We are developing a new strategic plan which will address the needs of the
community identified in the report.
In the past, TNO has been active in public policy and change issues. This year, we spearheaded the I VOTE TORONTO campaign to extend voting rights to landed immigrants
in municipal and school board elections. Other examples of new programs include the
Creative Writing Program for young girls and the after school Homework Club, both of
which engage young people.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
"As you read through this year’s Annual
Report, you will discover more about Thorncliffe
Neighbourhood Office, an agency with creative
and diverse programs provided by a talented and
dedicated team of professional staff and volunteers.
Equally important, you will see the reflection of
a neighbourhood that is full of life, energy and
promise for the thousands of families and
individuals living here."
As we navigate the tough economic times that all of us are now confronted with, TNO is
expanding its Employment Support Services to address the increased need for job finding and career planning services. While economic hardships are nothing new for many
immigrants and refugees, jobs are becoming harder to find and keep for everyone.
In 2010, TNO will mark 25 years of service to the community. As we celebrate this
milestone, we are focused on the next 25 years to plan for a neighbourhood that
Canada will showcase as a model of community living excellence.
We at TNO are proud of the contribution TNO has made to the residents of Thorncliffe
Park and neighbouring communities, in cooperation with many other individuals and
organizations. As we look back with pride we look to the future with excitement.
As you read through this year’s Annual Report, you will discover more about Thorncliffe
Neighbourhood Office, an agency with creative and diverse programs provided by a talented and dedicated team of professional staff and volunteers. Equally important, you
will see the reflection of a neighbourhood that is full of life, energy and promise for the
thousands of families and individuals living here.
Our team of volunteer board members and dedicated employees and volunteers is
working hard to ensure that TNO is well positioned to be the leading community service
organization in Ontario.
Bill Pashby, Chair of the Board
Jehad Aliweiwi, Executive Director
05
Thorncliffe
Neighbourhood
Office
06
Annual Report
2008/09
01
TNO
Program
Areas
Thorncliffe
Neighbourhood
Office
11,221
6,442
9,866
Annual Report
2008/09
Incoming calls to TNO's main
location in 2008/09
Clients referred to TNO’s
settlement services in
2008/09
Clients using drop-in computer
services at TNO in 2008/09
Thorncliffe Neighbourhood Office is a
multi-service, multi-lingual community centre.
All of our services are free, and available in more
than 20 languages. We offer a broad range of programs
that fall into four basic service areas: Newcomer Support
Services, Child and Family Services, Employment and
Language Training Services and Youth Services. On the
following pages, you will read summaries of each
program area for 2008/2009.
The entry point into all our services is reception at
our various locations. TNO is dedicated to offering
warm, inclusive service to all of our clients, as soon as
they walk in the door. As these numbers demonstrate,
TNO is a hub of activity in the heart of the Thorncliffe
Park community.
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Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Newcomer
Support Services
08
Overview
Thorncliffe Neighbourhood Office
(TNO) offers an array of settlement programs through our six locations to men,
women, children, youth and seniors. We
also offer settlement programs in area
libraries and schools. Our services are
designed to meet both immediate settlement needs and help with ongoing integration into Canada, all in a warm, supportive atmosphere. From individual
settlement counselling to group workshops and student orientation sessions,
TNO's services are extremely responsive
to the community. We are always listening to Thorncliffe Park.
Program Highlight: Newcomer
Orientation Week (NOW program)
The Settlement Workers in Schools
program provides a number of services
including Newcomer Orientation Week
(NOW) in area schools. The program
helps newcomer students enrolling in
an Ontario school for the first time to
deal with changes in language, culture,
school and family. The 80 newcomer
youth who participated in the program
in 2008 stated that they made lasting
friendships and feel a sense of belonging
and confidence as a result of the knowledge they gained. The nervousness they
all shared before they started NOW has
disappeared. They are self-assured and
feel they can succeed at a new school in
a new country.
Thorncliffe
Neighbourhood
Office
14,149
8,773
80
“TNO is a place
where you can feel
you belong to the
community. It's also
a place you can find
information and
access services.”
Total newcomers served
in 2008/09
Workshop participants
in 2008/09
Students participating in
Newcomer Orientation Week
in 2008/09
TNO Newcomer Support Services:
• Immigration Settlement and
Adaptation Program (ISAP)
• Settlement Services in Libraries (SSIL)
• Settlement Services (SEPT/SWIS)
• Settlement Services @ TDSB LINC
• Seniors Services
• Youth HOST Program
• Newcomer Settlement Program
Newcomer Support Services workshops offered by TNO in 2008/2009
Topic
General Orientation
Education
Employment
Youth Issues
Health
Library, Parks and Recreation
Parenting Info
Immigration and Citizenship
Others
Total
Annual Report
2008/09
Number of Workshops
154
125
82
44
51
8
41
15
45
565
Number of Participants
1875
2245
1562
523
685
152
456
421
854
8773
09
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Child and Family
Services
10
Overview
TNO Child and Family Services programs
TNO's Child and Family team works to
better the lives of all families in the
Thorncliffe Park neighbourhood and its
surroundings. Our client-centred
approach makes sure each individual
accessing our services is treated with
dignity, respect and an inclusive attitude. Our Parent Advisory Group also
keeps us in tune with the neighbourhood, informing us of the needs and
concerns of the community and making
sure we are always listening to
Thorncliffe Park.
TNO's Violence Against Women
Program provided services like intervention, crisis counselling and arrangement
of priority housing for 140 women in
2008/09. The difficult day-to-day work
was supported by the feedback we
received from our client satisfaction
surveys. In 2008/09, we increased
awareness of domestic violence, amplified
community involvement and developed
new tools to evaluate and improve
the program.
In 2008/09, we enhanced our programs
designed to take care of the most vulnerable members of our community:
children with special needs and women
who have experienced abuse. In 2008,
our Ontario Early Years Centre team
was also awarded the United Way
Bhayana Family Foundation Award
for Team Achievement, which recognizes
success through excellent and
consistent performance.
Growing Together is one of TNO's
registered programs, promoting learning
through play and guided activities that
foster development for children with special needs and their families. Our Special
Needs Resource teacher works with parents to develop program plans. Following
informal screenings and assessments,
individualized programming, resources
and referrals are provided to fully support
the child’s needs and the family in attaining their goals. Upon completion of the
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
TNO OEYC data, 2008/2009
Category
Number of Children 0-6 Served
Number of Visits Made by Children 0-6
Number of Visits Made by Parents/Caregivers
Number of Parents/Caregivers in Workshops/Seminars
Number of Professionals in Workshops/Seminars
Number of Referrals to Early Years Services
program, parents and staff evaluate each
child’s progress and the effectiveness of
the program.
Success by Six/Over the Rainbow
creates a safe and relaxing atmosphere
for children with emotional and social
developmental concerns. It has been
widely accepted in the community,
making 2008/09 its most successful year
in terms of attendance.
TNO's Homework Club offers children
from 7 to 12 years of age homework help
along with the opportunity to play, relax
and interact with peers. In 2008/09, we
served 25-30 children, 5 days a week.
TNO offers Mental Health Services
to individuals suffering from depression,
anxiety, post-traumatic stress disorder,
anger management issues, abuse,
gambling, grieving and relationship
issues. In the past year we served over
300 individuals.
Total
2319
14024
11168
1008
82
4299
TNO's Multicultural Women's Group
creates a warm and dynamic environment. Participants support each other
while building social networks and
learning new skills.
TNO’s English Conversation Group
program runs twice a week for residents
of Thorncliffe Park and Flemingdon Park.
Programs for adults and children run at
the same time, allowing adults time to
attend conversation groups. In 2008/09,
we served 1,000 adults and 600 children.
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Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Employment,
Language and
Training Services
12
The Employment Assistance
Program serves community members
who are unemployed or working less
than 20 hours per week. Services provided include individualized employment plans, interview coaching, resume
preparation support, assistance with the
credentials assessment process and
much more.
TNO's Job Search Workshop program helps newcomers learn about
searching for jobs in the local context.
Our job workshops build confidence in
networking, interview skills, cold calling, resume writing and accessing the
hidden job market.
The Bridging for Internationally
Trained Early Childhood
Educators program helps individuals
trained as early childhood educators
or kindergarten or elementary level
teachers enter the field of Early
Childhood Education in Canada.
TNO offers Language Instruction
for Newcomers to Canada (LINC)
at several of our locations.
1,159
418
315
Total clients served
in 2008/09
Employers contacted
in 2008/09
Clients employed
in 2008/09
“TNO's employment
and language training is very helpful.
I feel relief knowing
that I am on the right
track and have
proper guidance.”
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Youth Centre
Services
The TNO Youth Centre offers fun,
supportive and social programming
specifically tailored to the needs of
Thorncliffe Park youth from the ages of
13 to 24. The Youth Centre is supported
by youth workers and dedicated volunteers and guided by our Youth Advisory
Committee. Youth Centre programming
helps youth to develop leadership skills
and improve their educational opportunities through homework support.
Last year, 1,215 youth participated in
TNO Youth Centre programs, which
currently include:
• Homework Club, Boys’ Program
• Homework Club, Girls’ Program
• Computer classes for seniors
and newcomers
• Mentorship programs
• Recreation programs
• Summer programs
• Drop-in space with computer use
1,215
Youth participating
in TNO Youth Centre
programs in 2008
“We welcome new
faces with open
arms. Everyone is
a valuable asset
at TNO.”
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Thorncliffe
Neighbourhood
Office
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Annual Report
2008/09
02
TNO
Featured
Projects
and
Programs
Thorncliffe
Neighbourhood
Office
Thorncliffe Neighbourhood Office programs and services
are constantly expanding and changing as we listen to
Thorncliffe Park. Sometimes, this means creating creative partnerships with other organizations, funders,
schools and businesses. As TNO's partnership with
Davis + Henderson demonstrates, innovative collaborations can make a real difference in the community.
Sometimes, responding to the neighbourhood can also
mean leading advocacy campaigns to help improve
broader social conditions. TNO's involvement in the
'I Vote Toronto' campaign, for example, is designed to
help maximize neighbourhood participation in the
democratic process. In this next section, you will read
about some of TNO's project and program highlights
for 2008/2009.
Annual Report
2008/09
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Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Building community: TNO men's network
The TNO men's network meets once a month. Our conversations touch on many versatile and sensitive topics including housing, jobs, the economic crisis and Canadian
work experience. Together, we explore cultural integrity, family values and community participation. We might not always agree, but that's the very essence of the
meetings—we look for ways to agree by finding solutions. And that's the sign of a
healthy, vibrant community. The TNO men's network also helps identify community
leaders and spokesmen who can speak publicly about important issues.
Building community: Citizenship ceremony
16
Thorncliffe Park’s citizenship committee held its second citizenship ceremony in the
community on December 5, 2008 at Marc Garneau Collegiate Institute. The event
was a great opportunity for new citizens to meet and greet other members of their
community and included round table discussions to allow new Canadians to share
their experiences with each other and more established Canadians in the Thorncliffe
Park neighbourhood.
Building community: Spelling Bee
This year, TNO partnered with the Spelling Bee of Canada to organize the Spelling
Bee for East York. Participants came to TNO once a week, where volunteers coached
and prepped them for the competition.
Building skills: Computer classes
TNO's computer classes are run in 8-week sessions and allow students to learn basic
computer skills while meeting other people and making lasting friendships.
Building skills: Tax clinic
Each year TNO runs a tax clinic for low income families in March. The clinic runs
twice a week and over 30 people complete their income tax returns at each session.
Building skills: Women at Work series
This project, which provides information to women on employment-related topics, is
for the community of Thorncliffe and Flemingdon Park. It is offered in partnership with
various service providers and Minister Kathleen Wynne’s office.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
17
TNO men’s network father’s day
celebration, 2009.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Community arts: The World in Our Eyes
Created in 2008 by writer Nuzhat Abbas in partnership with TNO, The World in
Our Eyes is a community arts program that aims to generate, encourage and promote creative writing and artistic expression in the Thorncliffe Park neighbourhood.
In addition to weekly creative writing workshops for immigrant and refugee girls
between the ages of 14 to 18, Nuzhat also provides individual mentoring, advice and
encouragement for writers of all backgrounds within the Thorncliffe community.
18
So far, The World in Our Eyes has run two 12-week workshops involving 12-15
teenage girls each time. The workshops use creative writing as well as visual art, photography and zine-making to explore questions of self, migration, community, language and gender. Additional workshops will be added in 2009. The program will
also expand to offer one-day creative writing and story-telling workshops for seniors,
women and other members of the community.
Creative partnerships: Davis + Henderson
In 2008, Davis + Henderson, a leading company that provides services to the financial industry, announced its 'Adopt a Community Initiative' through the United Way.
As a community sponsor for Thorncliffe Park, Davis + Henderson works closely with
TNO to help address challenges including unemployment, small business development and education. In 2008/09, Davis + Henderson offered a range of supports
to TNO, including:
• An interview and resume guide, available to all TNO clients.
• An extensive basic computer skills manual outlining the Microsoft Excel
program, available in both English and the Afghan language Dari.
• A basic computer skills training course offered in Dari.
• Professional support for TNO policy development in areas from human
resources to technology to health and safety.
• General office administration support for TNO.
More than 60 new joint initiatives are in development right now between TNO and
Davis + Henderson including: an apprenticeship program, web design and small
business start up kits.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
Advocating for change: I Vote Toronto, a campaign to extend municipal voting rights to all
permanent residents in Toronto
After one year of activity, the 'I Vote Toronto' campaign has opened up a vigorous
public conversation about extending municipal voting rights in our city. The campaign, officially launched at TNO in September 2008 with several community partners, is urging the provincial government to allow permanent residents the right to
vote in municipal elections. Since its inception, the campaign has received endorsements from over 60 community organizations. In June 2009, mayor David Miller
and councillor Janet Davis hosted a forum on the issue of non-citizen voting at
Toronto City Hall. The meeting was attended by over 200 Torontonians and it
sparked dozens of articles, editorials and opinion pieces in the local and
national media.
I Vote Toronto has reached out to over 1,500 people in the city through workshops,
public meetings and forums. These events have included discussions about the history of voting rights in Canada, as well as information about dozens of countries
around the world that already practice non-citizen voting at the municipal level.
Supporters and volunteers of the campaign have written letters to their local representatives, conducted media interviews and met personally with city councillors. A
highlight for the campaign was a Toronto Star editorial in June 2009 which supported the extension of municipal voting rights to all permanent residents in Toronto.
TNO will seek to renew funding for this important initiative in the coming year.
Developing futures: Homework Club
TNO's Homework Club is a registered program offered free to children from the ages
of 7 to 12 living in the Thorncliffe Park neighbourhood. In 2008/09, we served 25-30
children, five days a week. The TNO Homework Club helps children with their homework by providing reading materials in different languages along with opportunities
to play, relax and interact with peers. We believe that children should have the
opportunity to participate to their full potential in an environment that respects
their cultural and religious background.
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Thorncliffe
Neighbourhood
Office
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Annual Report
2008/09
03
Listening
to
Thorncliffe
Park
Thorncliffe
Neighbourhood
Office
In 2008, TNO undertook a wide-ranging needs assessment we call 'Understanding Thorncliffe Park.' In this
section, you will read highlights from our findings. You
will also read a powerful story about what can happen
when an individual's strengths, enthusiasm and skills
are met by a caring community and an organization
like TNO.
Annual Report
2008/09
21
Thorncliffe
Neighbourhood
Office
Listening to
Thorncliffe, Part 1
22
In 2003, TNO produced a 'Needs
Assessment Report.' This report was the
result of broad research and interviews
with many residents, organizations and
other key people who lived, worked or
had some interest in and influence on
the neighbourhood. The information we
received through our research helped
TNO make the case for funding for the
Youth Centre and for the Seniors’
Wellness Centre, which provides settlement services for seniors. It also helped
us understand the neighbourhood better
and find out what people wanted from
TNO. As a result, we improved our programs and services and created new
partnerships.
In 2008, the board of directors, with the
executive director, decided it was time
to update the report. This time, we've
called the report 'Understanding
Thorncliffe Park.' The finished product
is a study of Thorncliffe Park, its people
and its characteristics. We've also
explored the role of TNO in Thorncliffe
Park and beyond.
'Understanding Thorncliffe Park' used
the same process we used in 2003,
including interviews, focus groups, surveys and research into 'good practices'
from elsewhere. The report provides
statistical information about how the
neighbourhood has changed, and summaries of our learning from over 80
interviews and focus groups. It con-
Annual Report
2008/09
firms, of course, much of what we knew
already. At the same time, it provides
readers, particularly those who are not
directly connected with Thorncliffe
Park, with some new insights and
understanding. By having it in a written
form, presented as research,
'Understanding Thorncliffe Park' gives
us the 'fuel' to plan and work with
everyone to build on the many strengths
of our neighbourhood and make it the
best place it can be for all.
The report confirms the fact that more
people are choosing to stay in
Thorncliffe Park rather than move on.
At the same time, the neighbourhood
will continue to enjoy the privilege of
receiving newcomers to Canada for
many years to come. The report also
confirms that the population of
Thorncliffe Park is highly educated,
motivated and full of ideas about how
to achieve their own goals and how to
build the healthiest neighbourhood
possible. Finally, the report names
the many barriers and challenges that
people face in our neighbourhood and
shows that the way forward is through
partnering—with residents, businesses,
agencies such as TNO, schools, governments and foundations—to remove
barriers and create opportunities.
'Understanding Thorncliffe Park' will
be launched at the Annual General
Meeting, and will be available in hard
copy (subject to demand) and electronically on request, as well as posted on
our website at www.thorncliffe.org
By: Tony Boston, consultant,
Public Interest.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
23
TNO’s work is guided by listening
carefully to the community.
Thorncliffe
Neighbourhood
Office
24
Aisha Adil came to TNO for LINC
English classes, became a volunteer and now works for TNO’s
English Conversation Program.
Annual Report
2008/09
Thorncliffe
Neighbourhood
Office
Listening to
Thorncliffe, Part 2
This is the story of a young lady named
Aisha Adil, from Lahore, Pakistan. Aisha’s
story begins in April of 2005 when she
left behind her family and her very comfortable lifestyle in Lahore, Pakistan to
immigrate to Toronto. She was the first
female in her family to travel to such a
distant land. Aisha was also the first
female member in her family to immigrate to a foreign country.
So here was Aisha, in Toronto. And it
just so happened that she moved to
Thorncliffe Park. Aisha brought along her
dreams, her aspirations and her determination to start a new life in a novel land.
She also brought her Master’s Degree in
Urdu Literature, which she had proudly
earned from the University of Punjab.
Having arrived in Toronto in April,
Aisha was excited about the wonderful
Canadian spring weather. Summer soon
followed, and Aisha found the Canadian
summers were just as vibrantly green and
so very beautiful. The negative realities of
life in Canada, however, were also cropping up. A few years had gone by, and
Aisha felt she needed to be able to converse in English with more proficiency.
Without this, it was almost impossible
for her to find employment.
Soon enough, Aisha found Thorncliffe
Neighbourhood Office (TNO). Upon
arriving at TNO, Aisha went through the
LINC language training assessment pro-
Annual Report
2008/09
cedure and enrolled herself in LINC Level
3 classes. Aisha—who is energetic, goaloriented and very eager to learn—progressed quickly. She made friends and
developed a great rapport with her LINC
instructors. Aisha was very grateful to
have an institution like TNO to help her
settle better in Toronto. She promised
herself that, if she had the opportunity,
she would return the favour in this
same community.
Aisha started to find out more about the
various programs delivered by TNO. With
her instinctual love of children and her
overwhelming love for her own daughter,
Sumaiza, she began to search for volunteer opportunities with children. She
learned about TNO's Children’s Literacy
Enhancement Program, which is a part of
the English Conversation Group, facilitated out of Thorncliffe Park Elementary
School, and registered as a volunteer. Her
reward was the satisfaction she received
from being able to give back to newcomer
communities in Thorncliffe Park.
Eventually, within the same English
Conversation Program, a job opening for
the position of Children’s Facilitator
sprung up. By now, Aisha had completed
LINC Level 6. She had also gained work
skills from her volunteer position with
TNO. With her dedication and enthusiasm, Aisha was selected for the position
and is currently on TNO staff. Her dream
had come true! Aisha now has a job
where she feels she is able to give back.
By: Fatima Hussain, Coordinator, TNO
English Conversation Group.
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Thorncliffe
Neighbourhood
Office
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Annual Report
2008/09
04
Thorncliffe
Neighbourhood
Office
(a registered charitable organization)
Statement of Revenues and Expenditures
Year Ended March 31, 2009
Thorncliffe
Neighbourhood
Office
Revenues
Association of Early Childhood Education Ontario
City of Toronto
Donations and fundraising
Federal Government-per schedule
Foundations
Ontario Arts Council
Provincial Government-per schedule
Sundry income and schedule
Toronto Arts Council
United way
2009
$63,321
77,182
26,493
3,772,632
138,257
7,000
843,868
17,159
10,000
603,172
5,559,084
2008
$63,200
57,250
26,112
3,230,674
87,000
Expenses
Insurance
Office and gerneral
Professional fees
Program expenses
Rent and occupancy costs
Repairs and maintenance
Salaries and salary costs
Telephone
Amortization
2009
29,822
63,749
10,513
530,812
369,613
109,004
4,275,849
64,159
96,543
5,550,064
$9,020
2008
27,111
39,769
7,100
357,476
293,047
106,136
3,491,841
49,598
124,802
4,496,880
$305,859
Excess of revenues over expenses
Thorncliffe Neighbourhood Office's financial
statements were prepared by Weinstein Raisin
Chartered Accountant, and are available in full
to any community member upon request.
Annual Report
2008/09
778,588
17,834
542,081
4,802,739
27
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
TNO board members, staff, volunteers and placement students, 2008/09
TNO staff
28
Jehad Aliweiwi
Aamir Sukhera
Adina Rafiqzad
Afie Mardukhi
Afroza Akhter
Ahmed Hussein
Aisha Adil
Ambreen Akbar
Angie Turner
Anjum Ghumra
Antoinette Zichy
Asma Begum
Azam Hassim
Bakula Manek
Bala Shan
Balasundaram Elayathamby
Bonnie Leung
Bozena Stepien
Brendalee Paton
Curtis Nash
Desmond Cole
Durani Popal
Elizabeth Muchogo
Esel Panlaqui
Fahmeena Tabassum
Faiza Kaka
Farida Kapasi
Faridha Khimani
Farzaneh Dabaghi
Fatima Hussain
Fawzia Haji
Fawzia Siddiqui
Frank Duff
Freda Rosengarten
Gina Huang
Gooli Jina
Grace Zhang
Habiba Abowath
Irene Barboza
Irfan Ahmad
Jennifer Aguire
Jennifer Rajasekar
Jessica Chen
Juan Shi
Kathy Feng
Khadija Alidad
Kirit Pitroda
Kirsten Edlund
Kuntala Bhattacharjee
Kusum Mishra
Lailoma Ahmadzai
Latifa Lodin
Leonardo Zuniga
Liana Chivaran
Lok-Chee Wu
Lyne Salbi
Madiha Bukhari
Mahmuda Afsana
Majida Shaikh
Malika Shah
Malini Singh
Maria Leynes
Marijana Cuvalo
Mastora Alakozay
Mirza Rahman
Monica Arora
Monica Daga
Nadia Alakoozi
Naheed Akhtar
Naima Zahid
Nasim Damani
Nasreen Maqbool
Natasa Bikova
Nawal Ateeq
Nazma Ahmad
Nikki Goldman
Niranjana Damani
Noorani Chatur
Noorulain Khan
Nora Hachemi
Ophelia Isaac
Pamela Polan
Partiban Vadivelu
Parveen Amlani
Radeyah Shaikh
Ravi Subramaniam
Razia Dawood
Ruby Moayer
Ruffy Cadez
Rumana Islam
Rupanetha Thiageshwaran
Sabina Ali
Sadia Zafar
Sanaa Mewawala
Saradha Kumarasamy
Sarah Shi
Shahbaz Khan
Shahida Rabbani
Shantha Kirupa
Slavica Simic
Sosan Etrat
Tasha Tyrell
Tom Han
Usha Sisodia
Wefak Mohammad
Wendy Hernandez
Yamo Said Ogho
Yasmin Ashraf
Yasmin Dhanani
Ying Yin
TNO staff who left in 2008:
Alim Khoja
Anum Wani
Ashia Islam
Corrie Israel
Egla Resulaj
Farook Mohammed
Fozia Khan
Guanxin Hua
Hossin Haider
Meraj Khan
Robert Reed
Suhail Razick
Tahmina Ahmadzadi
Tahmina Ahmadzai
Zaid Majoo
Zarasanga Popal
TNO volunteers
Adham-Al-Sunny
Aditi Sengupta
Afshan Saleem
Afshan Zareen
Aisha Khanam
Anjum Afshan
Anjum Ghumra
Anna Muro
Aracelli Cagula
Asem Azouka
Asma Begum
Asma Memon
Ayesha Irfan
Ayesha Sadaf
Bilqees Fatima
David Bavington
David Jaramillo
Didar Singh Khokhar
Elisa Abad
Estrella Palafox
Farida Kapasi
Faridoh Shakouri
Fawzia Siddiqui
Fehmida Tariq
Fozia Sharif
Glendale Lazro
Gul Makai Ajam
Gulfam Yousaf Khan
Hafsa Fatima
Hamida Zia
Hassen Cader
Hazzel Menor
Hemat Sadek
Hina Afreen
Humera Ahsan
Irtiqa Zaidi
Karima Saddat
Khaleda Yesmin
Lita Lorenzo
Lucinda Holcroft
Lydia Lungameni
Magaly Pelaez
Malalay Abdul Jalil
Mamoun Awan
Maria Alejandra Muro Lopez
Maria Rhea Salapare Maranan
Maryam Tariq
Michael Morris
Miranda Minawi
Thorncliffe
Neighbourhood
Office
Mohamed Farook
Mona Tufail
Muhammed Iqbal Anjum
Muhammed Nasir
Musa Alturk
Nadeem Siddiqui
Nahida Abdul Jalil
Najia John
Nastaran Adibrad
Neelab Javeed
Nurjahan Lakhani
Opheilia Isaac
Padma Vishwanath
Palabo Hatif
Reefa Mahboob
Rehana Ferdous
Rizwana Nayyar
Ruffy Cader
Seema Abbas
Sima Nabi
Shabnam Meraj
Shashi Malhotra
Suman Khokhar
Youth volunteers
Aamir Mohamed
Abdul Aziz Aziz
Adham Al
Aditi Zanir
Ahmed Qureshi
Alim Khoja
Amna Fayyaz Syeda
Aneesa Magsi
Anum Wani
Anum Zahra Magsi
Ashya Mulla
Aysha Adil
Batool Fatima
Branko Risteski
Cristopher Amirault
Danish Adib
David Khachikyah
Davit Khachikyan
Deena Malik
Diego Garcia
Edward Mandocdoe Ordillas
Elyas Ghulami
Eyerusalem Gezaw
Fahima
Faraz Farooqi
Fatema Adenwala
Fozia Khan
Hakima
Hamza Rana
Hira Kazmi
Homayun Jafar
Hossein Haider
Hussain Shafique
Kahir Gadhya
Keerthika Devpraju
Kendell Joseph
Lily Gu
Madiha Magsi
Magaly Pelaez
Maliha Noor Fatima
Maria Khan
Marvin Sahagun
Mekdela Kitaw
Michelle Matmari
Mohamed Zain El-Abdin Badawi
Momena Said Mir Habib
Muhammad Yusaf Magsi
Mustaq Manjara
Namita Tanksali
Nicola Carlyn Harris
Nikka Mandocdoc Ordillas
Rachel Canlubo
Romania Abachi
Sadaf Anwar
Sadia Nasri
Saida Shah
Sarab Shaker
Shadman Shababa
Shaheryar Ahmad
Shamaila Anwar
Sumaiya Hassan
Syed Abdul Rahman
Tahmina Ahmadzai
Theresa Tara Micaleeya
Ushhud Khalid
Usman Bhutta
Wahaj Alam
Waqas Ahmed
Wilson Shing-Hay Li
Yasamin Yasmin Bahman
Yousuf Faroqi
Zaid Majoo
Placement students
Thank you to TNO’s
skilled and vibrant
team of board
members, staff,
volunteers, youth
volunteers and
students for
2008/09. Your
dedication makes
TNO one of the
leading community
service organizations
in Ontario. Together,
you are TNO.
Annual Report
2008/09
29
Mustaq Manjra
Rukhsana Khalid
Shannon McCready
TNO senior management team
Jehad Aliweiwi: Executive Director
Bala Shan: Finance Manager
Faiza Kaka: Office Manager
Ravi Subramanian: Human Resources Manager
Ahmed Hussein: Manager, Settlement
Support Services
Bozena Stepien: Manager, Child and
Family Services
Parveen Amlani: Manager, Employment and
Language Training Services
Board of directors
Chair: Bill Pashby
Vice Chair: Jaswant Seahra
Chair/Finance, Committee/Treasurer:
Stephen Udensi
Chair/HR Committee: Sofian Mustafa
Secretary: Tajul Islam
Member at large: Ian McBride
Member at large: Neena Locke
Member at large: Roxanne C.G. LaBrie
Member at large: Rubina Habib
Thank you to outgoing board member
Stephen Udensi
During his years of service on the board,
Stephen has had and exceptional impact,
supporting the organization in many ways.
He became the chair of the Finance
Committee and was highly involved in both
budgeting and the annual auditing process.
Living in the neighbourhood helped Stephen
understand the needs of the community, and
he always kept community members in mind
when making decisions for TNO. We would
like to thank Stephen for his valuable involvement over the last six years and we wish him
all the best in his future endeavors.
Thorncliffe
Neighbourhood
Office
Annual Report
2008/09
TNO funders, donors, service partners, memberships and affiliations, 2008/09
30
TNO service partners
TNO memberships and affiliations
53 Division, Toronto Police Services
Alliance for South Asian Aids Prevention (ASAAP)
Applegrove Community Centre
Applegrove Daycare
Association for Early Childhood Educators of Ontario
(AECEO)
Bangladeshi-Canadian Community Services (BCS)
Bob Rumball Centre for the Deaf
Children’s Aid Society
Community Care East York
Community MicroSkills Development Centre
Council of Agencies Services South Asians (CASSA)
Crescent Town Club
Don Mills Employment Resource Centre
Donway Covenant United Church
East York Town Centre
Family Day Flemingdon Park
Family Supports Institute of Ontario
Flemingdon Community Legal Services
Flemingdon Health Centre
Flemingdon Neighbourhood Services (FNS)
Flemo City Media
George Brown College (GBC)
Institute of Chartered Accountants of Ontario
Jenner Jean Marie Community Centre
Kiwanis Club
Labour Community Services
Manulife Financial
Moeen Centre
Ontario Arts Council
Ontario Coalition for Better Childcare
Oxford University Press Canada
Skills for Change
South Asian Legal Clinic of Ontario (SALCO)
Thorncliffe Park Tenants’ Association
Thorncliffe Park United Church
Toronto Arts Council
Toronto Catholic District School Board (TCDSB)
Toronto District School Board (TDSB)
Toronto Housing Connection (THC)
Toronto Public Libraries (TPL)
Toronto School of Art
Toronto Training Board
Trinity Presbyterian Church York Mills
Tropicana Community Services
Woodgreeen Community Services
Working Women Community Centre
World Literacy of Canada
YWCA
York University
Youth Challenge Fund
Action for Children Today & Tomorrow (ACTT)
Better Beginnings NOW CAPC
Canadian Association of Family Resource Programs (FRP
Canada)
Canadian Council for Refugees (CCR)
Canadian Prenatal Nutrition Program (CPNP)
Centennial Infant and Child Centre
City Kids
Clinical Infant Mental Health Program (Hincks-Dellcrest &
Gail Appel Institute)
Coalition for Ethno-Racial Access to Addiction Services
Colour of Poverty
Community Social Planning Council of Toronto (CSPC-T)
Council of Agencies Services South Asians (CASSA)
Early Years Action Group (EYAG) Community
Implementation Team
Family Day Care Services
George Brown College
Learn & Work Program with the Ministry of Government
and Consumer Services
Metro Association of Family Programs
Ontario Council of Agencies Services Immigrants (OCASI)
Ryerson University
Seneca College
Tamil Service Providers’ Coalition
Toronto East General Hospital
Toronto Neighbourhood Centres (TNC)
Toronto Preschool Speech & Language Services
Toronto Public Health
TNO donors
BLG Foundation
CIBC World Markets Children’s Foundation
Fairlawn Heights United Church
RBC Foundation
Wrigley Canada
TNO funders
Citizenship and Immigration Canada
City of Toronto
Davis + Henderson
Employment Ontario
Government of Canada
Maytree Foundation
Ministry of Children and Youth Services
Ministry of Citizenship and Immigration (Ontatio) MCI
Ministry of Community and Social Services
Ministry of Training Colleges and University
Ontario Arts Council
Ontario Trillium Foundation
Service Canada
Toronto Arts Council
United Way Toronto
Thorncliffe
Neighbourhood
Office
Thank you to TNO’s
generous and
forward thinking
funders for 2008/09.
Because of you, TNO
continues to deliver
innovative, community-driven services
in direct response to
the Thorncliffe Park
community.
Annual Report
2008/09
31
Thorncliffe
Neighbourhood
Office
TNO locations
Our main office is at 18 Thorncliffe Park
Drive. Please visit us here with any
questions or to access services. You can
call us at 416.421.3054 or email us at
[email protected]
Our Ontario Early Years Centre is at
45 Overlea Blvd, Unit 108A. You can contact us at 416.421.8997. The Ontario Early
Years Centre is a place for parents, grandparents, caregivers and children up to the
age of six.
Our Youth Centre is at 45 Overlea Blvd,
Unit 108. You can contact us at
416.421.8397. The Youth Centre includes
a drop-in, programs and free access to
computers, internet and printing.
TNO @ the Mall is at 45 Overlea Blvd,
Unit B20. You can contact us at
416.421.2507. We offer a variety of services out of this location including settlement services and LINC English classes.
TNO @ Crescent Town is at Crescent
Town Club, Unit 2A, the Market Place.
You can contact us at 416.690.6385. This
location offers LINC English classes. We
also have a Settlement Counsellor on-site.
Thorncliffe Community Wellness
Centre is at 28 Overlea Blvd. You can
contact us at 416.421.1495. This vibrant,
community space includes a drop-in centre and programming for seniors.
Our main office, TNO @ the Mall and
Thorncliffe Community Wellness Centre all
have free access to computers, local fax
machines, telephones, a printer, a scanner
and a photocopier.
Annual Report
2008/09
TNO Annual Report 2008/09
Contributors: Irfan Ahmad, Jehad
Aliweiwi, Parveen Amlani, Tony Boston,
Desmond Cole, Marijana Cuvalo, Razia
Dawood, Fatima Hussain, Ahmed
Hussein, Faiza Kaka, Bill Pashby,
Bozena Stepien.
TNO Mission Statement
TNO is committed to building a safe
and healthy community through supporting and strengthening the quality
of individual and community life in
Thorncliffe Park.