year in review year in review

W
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YEAR
5
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20
Wow! Has a year gone by already? 2015 was the
best year on record and full of a lot of positive
changes! We’ve created new tools to help you
grow your business, offered more training and
support than ever before, and let’s not forget
we couldn’t do this without LOTS
of CruisitudeTM!
newest marketing addition,
the “Cartoon Doodle
Video,” is getting
rave reviews!
As always, our main goal is to help you
communicate to your customers—we’ll take
care of the high-tech, while you
take care of the high-touch!
Everything we do out of Home Office is for you
and is inspired to make you more successful, and
it’s working. We have more Millionaires, Mega
Stars, and Rock Stars than ever before, which
means you are growing your businesses. So,
what is your New Year’s Resolution? Calling
your CP HO Coach and having a 2016 plan to
jump to the next star level?
The HO Team was out and
about this year; CP on the
Road hosted many regionals
and boot camps from coast
In 2015, we invested heavily in our in-house
to coast, and we loved seeing the “CP Sea of
team, and I’m sure you will all agree, we’ve got
the best Home Office Team in the industry! They Bling & Green” and your CruisitudeTM along the
way. Thank you for showing your support—
understand the challenges and opportunities
our network of franchise owners is a strong
that you face each day, which has allowed us
community of which we are so proud. You truly
to create tools designed specifically for your
embrace the positive attitude we strive for, and
success. The amazing technology, marketing,
you rely on each other and the Home Office
and training has made Cruise Planners a travel
Team as your extended family!
powerhouse.
More than 97 percent of you
are using one of the most
well-received tools we ever
launched, the Triggered Email
Campaign! It has created a
turn-key, unique customer
experience for your clients.
This year, we have many other
new launches including eRez
Mobile, which allows you to book and manage
your clients right from the palm of your
hand from anywhere in the world, and Smart
SelectSM, which has revolutionized the way we
select your Full Sails direct mail recipients and
has positively impacted sales by 52%. Plus, the
Our primary focus always has been and will
continue to be the success of our franchise
owners like you. Thank you for taking this
journey of travel entrepreneurship with us. It’s
been a fun ride, and we look forward to the
adventures ahead with the CP family.
From the bottom of our hearts, we
would like to extend a very happy
holiday to all of you. May 2016 bring
you joy, happiness, and lots of success!
Michelle,Vicky,
Tom,Brian,and
theHomeOfficeTeam
ONBOARD CREDITS
SPECIAL AMENITIES
2015Awards
2015 Advisory Board
Kelley Austin
Andrea Campbell
Melissa Haefele
Peter Himmelberger
Cathy Hoffman
Debra Kerper
Sherry Leybovich
Christopher Lingren
Monique Minnick
Anoop Mittra
Roberta Schwartz
Maria Tilton
Ronda Zeneri
2015 LGBT Advisory Board
Leadership Awards
•
Michelle Fee named Godmother of AmaWaterways’ AmaSerena
•
South Florida Top Workplaces from Sun Sentinel
•
Vicky Garcia named among Florida’s Most Powerful & Influential
Women by the Florida Diversity Council
•
Brian Shultz named to the 40 Under 40 List by the South Florida
Business Journal
Partner Awards
Earmarked from Walt Disney World Travel Company
•
Platinum Apple Award from Apple Vacations
•
Pacesetter Award from American Express Travel
•
Franchise Partner of the Year from Norwegian Cruise Line
•
Home-Based Agency of the Year from MSC Cruises
•
Sea Side Salute Award for Veterans from MSC Cruises
•
Field Sales Account of the Year from Celebrity Cruises
•
Three Awards from Sandals Resorts International:
- Top Host Travel Agencies in the USA
- Best of the Best in the USA
- Top Host Travel Agencies in the Southeast
Best of the Best Agency from Travel Impressions
TOP HOST TRAVEL AGENCY
BEST OF THE BEST IN THE USA
Michelle Allen
Dale Arroyo
Amy Baker
Nancy Bogert
Monica Brown
Carl Bruno
Merci Cantwell
Michael Consoli
Angela De Domenico
Pauline Finocchio
Eric Garcia
Sue Goodboy
Julie Irovando
Kathy Kennedy
Rebecca Krupski
JJ Kuykendall
Sherry Leybovich
Paula Lhotsky
Tony Lostumbo
Ken Madden
John Manning
Lisa Marmon
Jodi Moore
Monica Russel Pollack
Kristi Sharp
Maria Tilton
Pammy Tyler
Sharon Viotto
Irene Waitzman
Mathy Wasserman
Joel Wilder
Bob Zweig
HO TEAM ANNIVERSARIES
5 Years
Franchise Awards
•
No. 1 in category and ranked no. 22nd in Entrepreneur
500 franchise rankings from Entrepreneur magazine
•
No. 2 Home-Based Franchise to own by
Entrepreneur magazine
•
No. 3 Fastest-Growing franchise from Entrepreneur
magazine
•
No. 1 in travel category from Franchise Business Review
•
2015’s Hot Franchises for Veterans (Top 12) from GI Jobs
•
2015’s fastest-growing private companies in America on the
Inc. 5000 list by Inc. Magazine
Magellan Awards from Travel Weekly
•
Gold Magellan Award for CP Hub Customer
Relationship Management Tool
•
Gold Magellan Award for Triggered Email Campaign
•
Gold Magellan Award for
“Picture Your Selfie Here” Campaign
•
Gold Magellan Award for
“Make Someday Today” Campaign
•
Silver Magellan Award for “Love is Love” Event
•
Silver Magellan Award for “The Game of Travel” Campaign
•
Silver Magellan Award for in-person training event
Laura Blanco, Mark Eccleston, Debbi Dunn, Phill Guerra,
Dan Hicks, Cathy Kusuma, Mirna Plana, Diana Riel,
Cynthia Shobe, Gary Spadaccini, Patrick Verrier
10 Years
Ali Colombo
FRANCHISEE ANNIVERSARIES
5 Years
Brittney Armstrong March, Jennifer Axness, Arlene Bartolome,
Patrick Bitzer, Deborah Blanar, Kim Bostrom, Angela Brumbaugh,
Sara Buchner, Lorraine Campbell, Gene Chin, Connie Chuisano,
Jack Cooley, Lynden Cope, Mary Pat Cornish, Deborah Cross,
Heidi Dawson, Wendy Duffy, Shay Evans, Pauline Finocchio, Mark
Fisk, Carol French, Christine Gillen, Nadia Gilman, Jose Gonzalez,
Joan Greene, Bonnie Guidry, Tracy Gyr, Helene Handler, Lourdes
Henesy, Joyce Hosier, Betty Houston, Linda Kemmerer, Justin Kief,
Jeff Kneller, John Knochel, Sheila Korte, Walter Kuriger, Michael
Laudonio, Dan Lindner, Kathleen Lockner, Jerry Logue, Debra Lunt,
Oscar Martins, Annette Mcauliffe, Bret McElroy, Julie Mendonca,
Gary Miller, Sylvia Molbury, Ellen Monaghan, Jodi Moore, Gwen
Morris, Bunny Muter, Sheryl Nudds, Susan Palenik, Tapan Parmar,
Michael Peirson, Amelia Picatto, Lou Ramos, Marisol Rangel,
Roberta Schwartz, Jim Shelley, Lois Stilwell, Dale Strough, Tony
Tascione, Maria Tilton, Tracy Trewick, Kathy Trolli, Priscilla Tubbs,
George Tway, Helene Verdile, Tracy Washington, Mikki Watson,
Terry Wick, Kim Wilbanks, Beth Witte, Ken Zhang
10 Years
Pamela Agard, Phillip Archer, Emily Bailey, Jessica Becker, Katheryn
Biel, Justina Cattaneo, Abby Cognetti, Wendy Cushing, Christine
Davenport, Jennifer Derrick, Albert Dobles, Guy Drobny, Miki
Durand Schnackel, Gerry Eide, Sally Eng, Patrick Fisher, Debra Ford,
Linda Ford, Jennifer Gaar, Lori Guerin, Gaetana Mary Graves, Cindy
Husbands, Ricardo Hernandez, Patricia Iovine, Barbara Jacobson,
Gary Jones, Joann King, Kelly Kirkpatrick, Jennifer Klingsmith,
Kathy Lunceford, Daryl Mason, Patricia Maurillo, Ray Mason, Anoop
Mittra, Sandra Moore, Mary Anne Paulat, Joe Polovoy, Donna
Richards, Kimberly Riemer, Jeffrey Roberts, Barbara Seidel, Valerie
Shipley, Robert Snead, Judy Walters, Joel Wilder, John Winkowski,
Bob Zweig
15 Years
TRAVEL
MULT0315FS
Over 20 years of planning memorable family vacations!
Barbara Jacobson
Tim Krafnick
Robert Kusserow
Tammy Lackey
John Layton
Sherry Leybovich
Jo-Ann Moss
Jenny Reed
James Williamson
2015 Millionaire’s Club
•
•
Phillip Archer
Sandy Christiansen
Sandi Dawkins
Tim Dodson
Dave Fowlie
Don Fuchs Jr
Jeff Gunvaldson
Sabine Harris
Steve Haunschild
Michael Henshaw
FREE UPGRADES
ONBOARD CREDITS
SPECIAL AMENITIES
REDUCED RATES
AND MORE!
today
MAKE
SOMEDAY
DON'T WAIT TO TAKE
YOUR DREAM VACATION!
Amy Baker, Marlene Battle, Carol Bracken, Diana Bogart, Michael
Bruciak, Carl Bruno, Merci Cantwell, Linda Conner, Melissa
D’Augustinis, Jamie Davison, Angela De Domenico, Georganne
Dougherty, Lori Dvores, Richard Hodes, Elaine Isaacs, Esther Ruth
Knopfmacher, Patricia Lyon, Allison Read, Arlene White, Raini
Williams, Teri Yaskowsky, Donna Zegarelli
20 Years
Dana Allensworth, Cheryl Bramhall, Michael Gelman, Loni Hairston,
Janet Johnson, Gayle Peavy
INFORMATIONTECHNOLOGY
Wow, what a year! The IT department has been as busy
as ever bringing innovation and features to the products
for you, our valued agents. Throughout 2015, we’ve
focused on enhancing several aspects of eREZ and your
websites, while also working hard to produce brand
new products such as eREZ Mobile. All-in-all, we’ve had
over 73 major enhancements in 2015 alone. But don’t
worry, we won’t stop there! We have major things on
the horizon and our commitment to delivering the BEST
technology in the travel industry remains as strong
as ever. So with that, let’s go over some of this year’s
technology highlights:
CP Hub
HUB
CP Hub, our homegrown client
relationship management system in
eREZ, rolled out in late 2014. While we
were ecstatic about the first version,
we quickly began working on new
features to make it even more valuable. Features such
as marketing efforts were added to allow you to track
your expenditure for marketing (e.g. trade show booths,
mailers, etc.) back to the opportunities you created. In
addition, we linked several of our most popular tools
like Cruise Sheets and Email Builder to CP Hub sales
opportunities so you can more easily keep track of all the
materials you are sending out to your clients, making CP
Hub an even more integral part of your sales process.
Premium Associate Program
As more and more associates have joined the Cruise
Planners family, the need to add more tools that support
them has grown. In order to meet these needs, we
released the Premium Associate Program. This program
allows you to enroll your associates in a new system
that gives an unprecedented level of features for your
associates. Associates can
now have their own web
space on the franchise
website to promote
themselves. Associates
enrolled in the Premium
Associate Program now
have access to their own Web Program Dashboard. And
if that wasn’t enough, the Premium Associate Program
also provides you the ability to set access level controls
for your associates. Now whenever you need an associate
to help with the franchise (e.g. if you will be out of
town traveling), you can set the exact permissions your
associates can have in order to help. This has been an
evolutionary step for owners with associates, and we see
this program continuing to expand.
Website Chat
Ok, this was a biggie. Late in 2015,
we launched website chat, which
gives ALL of you the ability to
chat with visitors on your website.
Available on both franchise and
associate websites, website chat is
an amazing innovation which opens
up a ton of new opportunities to
communicate with new and existing
clients. We’re continually seeing
statistics and studies showing that
website chat is becoming the preferred method of
interacting with folks via the internet. We knew how
important this was to get right, and we knew how
important it was to fit into the way that you, as Cruise
Planners, work. That’s why we are so very proud of our
new website chat system. And you are loving it, too! The
amount of positive feedback has been overwhelming.
And, just like with all things we create, we have lots of
plans on how to leverage this system even further.
Stay tuned!
eRez Mobile
We’ve all seen the move towards
mobile throughout virtually every
industry. Travel is no exception.
Accessing key parts of your business
while on-the-go is no longer a luxury;
it’s a necessity.
So we got to work on building a
solution that would meet your needs,
launching eREZ Mobile for both
iPhone and Android devices. With
eREZ Mobile, downloadable from the
app stores, you have access to clients,
reservations, calendar, CP Hub, and
even the ability to find and book a
cruise right from your smart device.
This product, although relatively new,
has been one of the most successful launches we’ve
ever had with a staggering 30% of our agent base using
it within the first 2 weeks of launch. We couldn’t be
prouder of this first-in-industry product, and we know
that by adding more features to this in the coming
years, we are setting you apart in the marketplace and
positioning you for greater success.
Be on the lookout for our Tech Updates throughout the
New Year and keep on sending in those suggestions.
We in the IT department love hearing from you and
putting your ideas into our systems!
TOPAGENTS2015
Top Luxury Cruise & Land Sales
John Manning
Eric Garcia
Nancy Bogert
Sherry & Ron Leybovich
Dora Deemer
Julie Irovando
Carl Bruno
Christopher Cardona
Angela Brumbaugh
Linda Ford
Michael Consoli
Kathy Lunceford
Suzanne Gordon
Betty Haas
Patti Steele
CP Cares Charity Contest
Top River Cruise Sales
Ken Madden &
Sheila Bennett
Jessica Algas
Rebecca Strecker
JJ Kuykendall
Kelly Brewer
Michael Consoli
Nancy Bogert
Kristi Sharp
Elliott Stoll
Julie Irovando
Michael Consoli
Becky Krupski
Nancy Yoffe
Rick Carlson
Margarita Navarrete
Biggest Percentage
Growth Year Over Year
Nancy Bogert
Paula Lhotsky
Dianne Resos
Carl Bruno
Celeste Belyea &
Holly Marocchi
Dawn Haney
Monica Pollack
Jeremy Lee
Carol Bracken
Christopher &
Julie Lingren
NEW
S TAR
Bob Zweig
Curtis Kettman
Nancy Bogert
Julie Irovando
Merci Cantwell
Michael Consoli
Julie Irovando
Carl Bruno
Merci Cantwell
Pauline Finocchio
STAR
RIS ING
S TAR
SU PE R S TAR
Monica Pollack
Maria Tilton
Patricia Gonzalez
Jodi Moore
Kelley Austin
Stephanie Vogelsong
Cathy Bilinski
Dave Rodrigues &
Dan Rowley
Michael &
Kelly Graham
Top Land
Vacation Sales
Maria Tilton
Monica Pollack
Melodie Williams
Patricia Gonzalez
Linda Cahill
Jessica Algas
Priscilla &
Michael Tubbs
SHOOT ING
MEGA
STAR
Kelley Austin
Pauline Finocchio
#1 Global Sales Producer named by Viking Cruises
Michael Consoli
MARKETING
Our Home Office Marketing Team has been growing, and the
new faces have helped us to continually provide you with
award-winning creative and strategic marketing pieces to
help you build your business. We are creating more tools and
marketing pieces than ever before to keep you top of mind
with your clients and to recruit new prospects.
Full Sails Direct Mail Program
FREE AMENITIES • REDUCED DEPOSITS • ONBOARD CREDITS
Over 23 direct mail pieces were created with
offers and themes that covered every type
of travel, not just cruising! We even did a
dedicated land piece this year! Almost 1.3
million Full Sails mailers went out in 2015,
and that included the spectacular
October World’s Largest Cruise
Event (WLCE) campaign.
World’s Largest Cruise
Event Campaign
We wanted to do more than make our
WLCE piece look great. This year, we
took to texture and made it a sensory
experience with multiple coatings to
really give this piece impact. This year’s
WLCE campaign told travelers that
there’s always time to cruise with a
time-themed, 24-page mailer featuring
exclusive offers and content along with
a hashtag so readers could engage with and spread the
campaign on social media. In addition to the printed piece,
we included 4 weekly Travel Deals, flyers, postcards, eCards,
social media posts, and Facebook cover photos.
CP Cares is our charitable giving arm since
we believe in giving back. This year, we
showed that commitment in a big way. In
addition to giving our time, service, and
donations to charities throughout the year,
we did something new.
For the first time ever, the Home Office
Team selected five charities, nominated by
YOU, to award a $1,000 donation. At the
2015 Convention, 5 winners were announced
based on their amazing stories of giving
back, and many tears were shed.
Congratulations to the CP Cares
Charity Contest winners:
• America’s VetDogs,
nominated by Sherry Leybovich
• Ukulele Kids Club,
nominated by Mary Glynn
• Coffee County Community Advisory
Board for Foster Children,
nominated by Evelyn and Lane Curlee
• Domestic Abuse Shelter, Inc.,
nominated by Cynthia Grant
• Amputee Coalition,
nominated by Debra Kerper
Thank you to everyone who entered and
nominated a charity. We were overwhelmed
with the entries, and it just shows how
much the Cruise Planners family loves to
give back!!! We took it a step further for this
year’s contest, and all charities that were
nominated were awarded $100.
Forgotten Soldiers Outreach
This year’s convention was
right around Veteran’s
Day, so we also collected
thousands of items to create
“We Care” packages to send
to our troops overseas. Each package full of
snacks, toiletries, magazines, candy, and more
helps boost the soldiers’ morale. Additionally,
we raised $5,000 toward shipping the
packages to Forgotten Soldiers Outreach.
The Travel Planner Magazine
The Travel Planner Magazine should be
a staple of each agent’s marketing plan.
This year, we printed over 250,000
copies of the Travel Planner Magazine!
With exclusive offers, videos, and rich
editorial content, this is much more
than just a promotional piece—it sets
you apart as a travel expert and gives
your franchise credibility. The July 2015 issue focused on 100
reasons to travel, and we literally provided 100 reasons your
clients should call you to book their next vacation. Now, we
know there are infinite reasons to travel, and a ton of travel
options to choose from, so the January 2016 issue is focusing
on the Art of Travel. You, the travel planner, are the artist who
designs a masterpiece for each of your clients. This issue of
the Travel Planner will paint a picture that is sure to get your
clients ready to book their next vacation.
Digital Magazine
2016 is almost upon us, and here at the Home Office
Marketing Department, we are geared up for an exciting year.
Our grand kickoff to the New Year will be the addition of a
digital version of The Travel Planner Magazine! Any order
over 500 magazines (either Ship to Your Door, Direct Mail, or
a combination of both) will also receive an interactive, digital
version of your customized magazine to share on social
media and include on your website. Just another way we take
your franchise marketing to the next level!
We look forward to the New Year and new and
exciting marketing pieces to come!
LandVacations
Congratulations on another stellar year for selling land
vacations! You have continued to shine and sell your
hearts out. We have a number of suppliers for whom we
have not just met our goals, but exceeded them. We are
so excited to see what is in store for 2016. By the looks
of it, you are on the way to another amazing year. There
are so many facets to land travel and so many tools and
vendors to help you book the best trip for your clients. It
is important to always work with suppliers that are true
partners and work equally well with you. We believe we
have truly found some of the best suppliers out there for
all your clients’ travel needs.
A common question is, “what all-inclusive hotel should I
sell?” We thought it would be cool to point out the top 10
all-inclusive hotel chains that you are selling.
1. Sandals and Beaches
2. Palace Resorts
3. Hard Rock All-Inclusive Collection
4. Karisma Hotels and Resorts (El Dorado, Azul,
and Generations)
5. AMResorts (Zoetry, Secrets, Dreams, Breathless,
Sunscape, and Now Resorts)
6. Couples Resorts
7. Riu Properties (Mostly all Riu Palace Properties)
8. Iberostar
9. Barcelo
10. Playa Hotels and Resorts - Hyatt Ziva and Zilara
Escorted tours has also had
a huge increase this year. It is
important to understand the
VALUE of the escorted tours. It
makes life easy for you and your
clients and leaves the planning
to the company that you book it
with. With average commissions
around 18%, this is a surefire
way to pad your pockets. We
are starting to work more with
Contiki (escorted tours for 18-35
year olds) and G Adventures.
Check out these two brands for
more information. You will be
surprised at what they can offer
your clients. Our top escorted
tour companies are as follows: Tauck, Globus, Insight
Vacations, Trafalgar, and Collette.
We have done a number of FAM trips this past year.
They included Sandals Jamaica, Italy (Top Producer trip),
Aruba, and Avalon Waterways. Stay tuned for the 2016
schedule. It will be coming out shortly.
There is more to come, the world is a big place.
Remember you CAN sell it all!
trainingdepartment
WHAT’S NEW?
New CPU Channels*
Cruise Planners added more than a dozen new CPU
partners to bring you additional education, marketing
tools, resources, and value-add options for you and your
clients. Here are some of the partners that we added to
CPU in 2015:
•
Cruise Partners: Hapag-Lloyd Cruises, Celestyal
Cruises, Voyages to Antiquity, Blount Small Ship
Adventures, Un-Cruise Adventures, Le Boat, Fathom
•
Tour/Land Partners: ARC Marketplace, Celtic
Tours, Experiencias Xcaret, Clipper Vacations,
Swain Destinations, Universal Orlando Resort, Fort
Lauderdale Water Taxi, G Adventures, Accessible
Travel Solutions
•
Hotel Partners: Exclusive Hotels/Total Stay Group
•
Destination Partners: Sud de France, Israel Ministry
of Tourism
•
Lead Generation: Quick Pick Travel
*Some of the above channels are under construction and will be
coming soon.
Webinars
In 2015, we hosted 298 webinars
(that’s 43 more than 2014) with
over 23,000 attendees. Besides
walking away with some new
travel information, 164 agents
won some amazing prizes, including bonus commissions,
gift bags, beach towels, brand apparel, $2,770 in gift
cards, 9 hotel stays, and 2 FAM trips.
Register for webinars via your calendar within eREZ or
sign up via the links provided in Home Office News weekly
emails and CruisiNews listings.
Travel Partner Information
What’s important is the information that helps you sell.
In 2015, we worked hard to bring you travel partner
information that could help you become an expert
on products and destinations. The Training section of
CruisiNews featured 99 articles from our travel and valueadd partners. Over 100 eBlasts about travel sales, specials,
and events were sent on behalf of our partners.
Value-Add Programs
Some new partners were added to the growing list of Cruise
Planners value-add program in 2015.
Our partnership with these companies gives you and your
clients access to exclusive offers, coupons, discounts,
and benefits that help set your services apart from the
competition.
2016 New Agent Training Classes
January 19-24
March 29- April 3
May 10-15
July 18-24
September 20-25
December 6-11
A Big Thank You!
Bob Zweig
Rick Carlson
Paula Lhotsky
Angela DeDomenico
We’d like to send a BIG thanks to the following fabulous Millionaire Club
Members and Rock Stars who were featured Guest Franchisees this year:
If you were a Millionaire Club Member, Mega Star, or a Rock Star in 2015
and are interested in being a Guest Franchisee at one of our future classes,
please email [email protected] for more information. Please
note that all spaces have been filled already for 2016, but we do have a
back-up list in case someone isn’t able to make it. We are also looking
ahead at training dates for 2017. We’d love to have you!
Save the Dates! Upcoming Events for 2016 &
CP on the Road: NY Regional – January 7
Boston Regional – TBA
New Orleans Regional/FAM – TBA
(All Boot Camps include an optional day of training!)
Las Vegas Boot Camp – March 23-25
Atlantic City Boot Camp – May 2-4
Fort Lauderdale Boot Camp – May 10-12
Convention 2016 – November 3-10
NEWFACES
Eleonor Acosta – Franchise Service Specialist
Eleonor is a native New Yorker who relocated here about 3 years ago to escape the cold weather,
broaden her horizons, and seek a better future. She has worked in an administrative capacity for
over 15+ years in several industries including legal, medical, and education. When not working,
Eleonor is usually enjoying time with her daughters. She loves being on the go, whether to
the park, library, or zoo—being active is fun! Eleonor loves traveling and seeing new places; it’s
definitely one of her favorite things to do.
Mariah Baker – Training Programs Specialist
Mariah is from Marlborough, Massachusetts! She moved to Florida a little more than a year and
a half ago upon graduating from Johnson & Wales University in Providence, Rhode Island. She
received her Bachelor of Science in Travel Tourism/Hospitality Management. Once she got to
Florida, she accepted a job with Starwood Hotels working at the Westin Beach Resort & Spa right
on Fort Lauderdale Beach! She is now in the process of completing her Masters in Hospitality
Management at FIU. She is a fitness addict who loves to work out and stay active! She loves to
travel, and is a huge foodie who loves watching Bravo reality shows such as Real Housewives of NJ!
Anthony Burke – Business Development Specialist
Prior to accepting his new position here at Cruise Planners, he was a Personal Vacation Planner
with Carnival Cruise Line and was the Quality Assurance Administrator for Celebration Cruise Lines.
He is quite intrigued by the spirit and dynamics of this organization. When he is not working, he
enjoys playing the piano, going to the beach, spending time with family, and occasional trips to
Jamaica to relax.
Melissa Caballero – Business Development Foundation Coach
Prior to Cruise Planners, Melissa was the Brand Manager for an economy hotel chain. She is an
experienced travel professional, having worked for Liberty Travel and then GOGO as a Wholesale
Travel Consultant. Melissa was born and raised in England, and has lived in Florida for 7 years now.
She loves to travel, visit new places, and go on adventures. In her free time, she likes to swim, hike,
and just be outdoors.
Charlene Camp – Front Desk Receptionist
Charlene just moved here from Amherst. Amherst, Ohio is west of Cleveland, Ohio, and YES that
means she is an Ohio State Buckeye Fan and a Cleveland Browns fan! Charlene previously worked
in a Law Firm for 15 years, so she is ready for a little humor in the work place. She has two children
that are the light of her life. Charlene enjoys being outdoors, traveling, cookouts, and going to the
beautiful beaches of Florida!
Louis Conserve – Business Intelligence Specialist
Louis has a great passion for data. He completed a Master’s degree in Management Information
System in 2010 at Florida International University (FIU). He worked as a Business Intelligence
Analyst at Digicel Group prior to accepting his position at Cruise Planners. Louis enjoys
traveling and learning about other cultures. His goal is to visit many countries and make
friends all over the world. He likes being active, running, and playing volleyball. He also enjoys
spending time with family and friends.
Michelle Del Valle – Regional Sales Coach
Michelle is from Hemet, CA, and joined Travel Impressions in 2003, representing the Riverside
call center as a supervisor. She then moved to South Florida in 2008 to represent the American
Express call center as part of the Business Development Team. Michelle has an 11 year old daughter
who means the world to her. She loves sports: basketball #GoHeat & football #NewEnglandFan.
She loves staying healthy and going to the gym. She is very energetic and passionate about what
she does, especially travel.
Tina El Farissi – Manager, Groups & CP Vacations
A native of New York (the state, not the city), Tina relocated back down to South Florida and is
THRAAARILLED to be here! Most of her experience was with GOGO Vacations and GOGroups!
Tina graduated from FIU in Hospitality and recently earned her CTC certification. She loves to learn,
grow, and add value to anything that she is involved in...passionately! Tina has a busy family life
with her Tennis Instructor husband and her two babies. Tina is a BIG fan of ... THE VOICE!
Montana Fee – Operations Coordinator
Montana Fee is a recent University of Central Florida graduate and moved back to Coral Springs this
May. Montana has a passion for travel and a case of wanderlust. She is always looking forward to
her next trip and loves to learn about new cultures. In her spare time, you can catch her hanging out
with her family and friends, shopping, or going to the movies. She is a true reality TV junkie with her
favorites being The Bachelor and Big Brother.
NEWFACES Continued
Harley Fischel – Software Developer
Harley has lived in Florida and has been a programmer most of his life. He has always had an
interest in and an eye for technologies. Harley started programming at an early age and has
made software development his career. His specialty is in business management applications
and online central management systems, and he enjoys developing solutions that allow a
business to operate securely online. Over the years, Harley has stayed active playing soccer,
airsoft/paintball, and going skydiving, kayaking, and doing some traveling. He enjoys spending
time with his family and friends.
Alina Hernandez – Business Development Specialist
Alina has been in the Hotel Industry since high school with 20+ years representing Casa de
Campo and most recently Occidental Resorts & Hotels, where she was Key Accounts and
Business Development Manager for Florida. South Florida has been her home since she was 5
years old, and even though she loves traveling and getting to know all different destinations,
as the saying goes, “there’s no place like home.” Alina is a people person, and her goal in life
is to treat all as she would like to be treated. In her free time, she enjoys spending time with
family and her four-legged ones.
Matt Kruszewski – Corporate Director of Finance
Originally from South Florida, Matt has spent the last 5 years in the San Francisco Bay Area.
With 10 years of experience in the financial services and technology industries, he has recently
held management level positions at Oracle and Ernst & Young. Matt attended UF and FAU, and
currently holds CPA and CISSP designations. He really enjoys traveling, learning Portuguese,
and supporting the Florida Gators.
Alva Lee-Carroll – Franchise Compliance Coordinator
For the last 17 years, Alva has worked as a Workers’ Compensation Contract Processor/Audit
Analyst at Lynn Insurance. Prior to that, she began her career in the hospitality industry with an
Associate’s degree in Hospitality from Broward College and is currently pursuing a Bachelor’s
degree in Business Management. Alva has always enjoyed being in the service industry, and
has been employed at The Chart House, Palm-Aire Hotel/Spa, Radisson Bridge Hotel, and Boca
Woods Country Club. Alva was born in the Caribbean island of Trinidad. Being from a
multi-cultural country, she enjoys cooking and sampling foods from various countries.
Alva also likes to spin cycle, kayak, travel, and shop…especially for shoes! Julianne McDermott – Training & Sales Coordinator
Julianne McDermott is a South Florida native who recently moved back to the area. She spent four
years in Orlando earning a degree in Event Management and a minor in Hospitality Management
from The Rosen College of Hospitality at the University of Central Florida. Julianne has experience
in planning non-profit events and can’t wait to learn more about the tourism industry. In her spare
time, she enjoys reading and spending time with her friends and family.
Ron McElhone – CP Vacations Coordinator
Ron moved to Florida from South Jersey in 2001. The following year, he started at Florida
Atlantic University, where he got his degree in Marketing. All through college, Ron worked
behind the bar at Gatsby’s in Boca before eventually being a manager at the Davie location.
The past 7 years, he has been with Carnival Cruise Line, first as a Personal Vacation Planner
and most recently as a Cruise Vacation Specialist. In his free time, Ron enjoys spending time
with his wife, Stacey, and his 2 year old son, Lucas. They are big sports fans, especially hockey
(Let’s Go Flyers!), which he played since he was 5.
Mercedes Ortiz – IT QA Specialist
Mercedes received a Bachelor’s in Computer Engineering from USF. She moved from Tampa
to South Florida about 2 years ago and is still exploring the area. Her latest jobs were working
as a Test Engineer at TracFone and BlackBerry. When not working, Mercedes enjoys spending
time with family, going to the movies, hanging out with friends, doing yoga, dancing, taking a
walk at the park, and going to the beach. She also loves sightseeing and traveling (including
cruises, of course).
Maja Palmer – Staff Accountant
Maja is a Chartered Certified Accountant with over 18 years of experience in Accounting
working in the hospitality, manufacturing, and retail industries. She migrated to Florida from
Jamaica 7 years ago. Since then, she has worked in the retail industry as a Staff Accountant.
When not working, Maja likes to read, watch TV, and spend time with her family.
Ibis Penate – Franchise Compliance Manager
Ibis has 8+ years of experience working within the legal field. She attended the Paralegal Studies
program at FIU. Ibis was born in Puerto Rico and raised in Miami. Besides her professional career,
Ibis is also a Dance Teacher at her Mom and Sister’s Dance Studio and a Makeup Artist. She
decided since she wasn’t going to be a professional dancer, she can at least make them look
fantastic when they perform. After perfecting her art in makeup, she expanded her clientele and
has done makeup for music videos, fashion shows, weddings, proms, and special events. She says
it’s her escape and stress reliever, aside from her other passion of Crossfit and fitness.
NEWFACES Continued
Carlos Perez-Villa – Business Development Foundation Coach
Carlos is a lover of travel, sports, and good cuisine. He was born and raised in Las Vegas, moved to
South Florida for high school, and went to college in Iowa for 4 plus 1 years (he says don’t judge
him, they paid for school as long as he played soccer and football). He majored in psychology and
communication and minored in Spanish. (He figured if he could learn how the mind works and
how to communicate with it he could take over the world! Anyone care to join him?) He hails from
Oceania Cruises, where he was a Cruise Specialist for 2.5 years and helped start their Business
Development department in sales for 3.5 years.
Wilfred Pusey – IT Jr. Business Systems Analyst
Wil was born in Manchester, Jamaica, then later migrated to Florida in 1996. He graduated
from Florida Atlantic University in 2001 with a Bachelor’s degree in Computer Science. Prior to
joining Cruise Planners, Wil worked at Campus Management in various capacities including Data
Analyst, Implementation Consultant, and Business Analyst. Wil enjoys cooking, traveling, and is
an avid NBA fan. He also enjoys watching movies and attending sports events and concerts. As a
Jamaican, most people are surprised that his playlist is not all reggae, but mostly country. He lives
in Coral Springs, and is married with a six year old son.
Elvis Rosado – IT Specialist
Although his name is Elvis, he’s a very lousy singer. And don’t expect a performance, as his
singing is left for the shower! He was born and raised in Puerto Rico and lived there for 9 years,
then relocated to Florida. He served in the US Navy, where he got the wonderful opportunity to
travel. Elvis was stationed in Japan, and from there deployed to various places via aircraft carrier.
He has his Bachelor’s in Information Technology and just graduated yesterday! For fun, he enjoys
gaming, scuba diving, bowling, going to the movies, and relaxing at home.
Jennie Sander – Assistant Controller
Jennie has 12+ years of Accounting experience and is an Army veteran. Prior to Cruise Planners,
she worked in different industries including property management, auto financing, retail, and
even a cemetery. Jennie is a lover of many sports including football, hockey, and baseball. She
loves spending time with family and friends, traveling, and reading. Jennie truly believes in the
work hard/play hard attitude and prides herself on being very friendly, approachable, and “the
cheerleader” of any team or organization she is a part of. Andrew Stoneking – Business Development Specialist
Andrew is from Atlanta, Georgia, and before working at Cruise Planners, he worked for JP Morgan
as a concierge/travel advisor for their Palladium and Ritz-Carlton card holders, and before that
was also a cast member for Disney’s Hilton Head Island Resort. Andrew absolutely loves to
travel and even spent his first year of college playing football in Iowa before ending his career at
Georgia Southern—“HAIL SOUTHERN!!” Other fun cities that he has lived in include San Francisco,
Hilton Head, and Chicago. Outside of traveling, other things he loves include sports, movies, and
anything to do with the beach.
Vivian Talavera – Accounts Payable Specialist
Prior to accepting the position at Cruise Planners, she was working at Windsor Jet Management
as an Accountant Assistant. In 2014, she graduated from the University of Phoenix obtaining her
Bachelor’s of Science in Business. This position will give her the opportunity to achieve her career
goals. When she is not working, she enjoys going to the gym, reading a book, going to the beach,
and spending time with family and friends.
Eric Vasil – Technical Customer Support
Eric recently moved to South Florida from New Jersey looking for a change of scenery and
advance his career. He has previously worked as an IT support analyst for a law firm. In his spare
time, he enjoys going to the gym, beach, and relaxing. Eric is also a movie buff and a big football,
baseball, and hockey fan.
CPsocial
SM
CPsocial: Sophie Bujold Social Success Program
A year-long program that consisted of 4
webinar sessions, 30-day challenges, and a
private Facebook group to help demystify
social media and show how a little effort
can bring in leads and help grow your
business. The webinars are currently
available on CPU. Topics included:
1.
Social Kickstart
2.
Better Content 3.
Network Builder
4.
Business Booster
email. We are confident that you will find Sendible’s software
to be user-friendly and will make your social marketing to
multiple platforms and blogs much easier. For more information on the program, please visit
eSource > CPsocial Facebook Program.
It is imperative that your FACEBOOK PAGE NAME is
compliant.
Need to update your page name? Simply go to the ABOUT
section and hover to the right until “Edit” appears. See below
for an example:
August brought on a new change in our
social media partner
Sendible is a social media management, monitoring, and
analytics platform that will help you manage your social
media presence more efficiently. The social dashboard makes
it easy for you to compose and share content, monitor your
brand, and engage with your audience.
Some exciting features for CPpro users include but are not
limited to:
• User-friendly dashboard
• Connect up to 20 social profiles
• Calendar to oversee scheduled posts with edit feature
and drag & drop functionality
• Pulls in posts and comments from sites like Facebook,
Twitter, and Flickr so that you can respond from one place
• Ability to create a list of posting to multiple
social media accounts
• Analytics and reporting features
• Free APP for IOS and Android – post or schedule content
to all of your social media accounts, blogs, and mailing
lists from the palm of your hand
We are asking all existing and new participants to enroll/reenroll so that we can ensure that accounts are transitioned
properly. Please go to eSource > Franchise Profile in order to
do so.
Although we are taking enrollment, we have yet to start
publishing to accounts. We are hoping to start this in the
next few weeks. In the meantime, we are providing the
supplemental posts on eSource > CPsocial Facebook Program.
CPpro users can start using the new platform as soon as
your enrollment is completed and you’ve received a welcome
For more information about Cruise Planners brand guidelines
for all your marketing efforts including social media, please
visit eSource > Brand Guidelines.
Thank you all for your patience.
By popular demand, we have new LGBT friendly
Facebook images!
It’s no secret that Facebook loves photos. We’ve created a
few LGBT friendly ones you can use in your next Facebook
updates. Stop by eSource > LGBT Travel > Facebook Images
and simply select, download, and create your next update.
We have 6 fabulous images to choose
from. All created professionally by our
Marketing Team and made to meet
Facebook ad requirements.
• Diverse LGBT Group
• Gay Couple
• Lesbian Couple
• Inclusive Collage
• LGBT Family
• Generic Wedding
OtherPrograms
Announcement: Travel Document Service from
CIBT visas
In January, we announced our partnership with CIBT visas,
the preferred provider of travel document service for Cruise
Planners, an American Express Travel Representative. CIBT
is the leading global provider of travel visa and passport
services and the same service used by American
Express Travel.
The agreement with CIBT provides several benefits to your
clients requiring visas, passports, passport renewals, or other
travel document services.
• A discount on service fees and discounts on rush fees
• Market leader: 75% of Fortune 500 companies trust CIBT
• Global reach, local expertise: 15 North American offices,
over 40 offices worldwide
• Wholly owned and operated, no outsourcing,
no data selling
• FCPA compliant
• Secure technology, safe transactions
• Dedicated account management
• Live customer care 12 hours, Mon-Fri; e-support Sat-Sun
On the heels of SCOTUS’ historic ruling about
same-sex marriages in July, we enhanced and
relaunched our Destination Weddings Program
to – Sea of Love Weddings and Events.
We’ve always believed love is love, and our destination
wedding packages continue to celebrate ALL LOVE, ALL
CULTURES & ALL WISHES! Packages start at $795 and
are completely customizable with a wide selection of
enhancements to further celebrate each couple’s personality.
Marketing has created various collateral on CPpod to help you
grow your weddings and events business.
•
•
•
•
•
•
•
•
Destination Weddings
Generic Flyer
Destination Weddings
Inclusive Flyer
Sea of Love Generic Flyer
Sea of Love Inclusive Flyer
Free Honeymoon Registry Flyer
and Display Flyer
Love Happens Destination
Weddings & Events Brochure
Love Happens Generic Banner
(pull-up and horizontal)
Love Happens Inclusive Banner
(pull-up and horizontal)
Growthin
Business
Development
The Business Development team continued to see growth this year.
•
The Regional coaches made over 5,000 calls this year. And from the feedback
we received, they are helping you GROW YOUR BUSINESS and learn about
our tools.
•
We added 2 additional Foundation Coaches for a total of 3: West, South, and
North Regions. This will help our new franchisees get their new business
jump started.
•
We added new faces to our Inbound team. We now have 4 Business
Development Specialists to help answer all your questions.
•
And our Regional Coaches Corner is certainly newsworthy!
Groups
Did you participate in our Group
Webinar Series? If not, they are
recorded and available on CPU.
This year our webinar series
focused on selling Home Office
groups, finalizing your private
groups, and understanding your
group invoice.
We also continued to provide
some great savings on our Home
Office groups. The weekly sales
focus highlights the many dates
available with great savings for
your clients.
Enhanced Webinars
Home Office Webinar Series
We
•
•
•
•
•
added a few more webinars to assist you:
Triggered Emails
Client Address Verification
CP Hub
How to Create a Marketing Plan
Comparing All-Inclusive products
CPVacations
What a value! And more and more agents are taking advantage of it. Want to earn
commission on the entire package price? Here’s your chance!
This year we have made several changes:
• Added new destinations such as Australia and New Zealand
• Added team members to help you service your clients better
• Customized more packages to help you compete against online travel agencies
• And we now deliver current, more dynamic pricing
AmericanExpress
Programs
Agent Tools/Programs
In 2015, Cruise Planners processed over 120 MILLION points! That was an increase of
over 20% over 2014!!! Congratulations to all for making that happen.
And here are just a few programs that have been added or enhanced this year:
• AmaWaterways was a new addition to the Cruise Privileges Program this year.
Imagine offering your Platinum clients these amenities on a river cruise:
• $300 shipboard credit per stateroom
• $100 spa voucher per cabin
• One extra Membership Rewards® point earned on each eligible dollar spent per booking
•
Launch of the new Card Verification Tool within the Membership Rewards Pay with Points system to help you
determine the type of card your client has and the benefits you can offer them.
•
Effective June 25, 2015, no additional Mariner Club sailings will be added. The final departure will be
December 1, 2016.
American Express Learning Forum
We had over 220 agents attend the annual American Express Learning Forum in Washington, DC this year. It was the
highest attendance amongst all of the Rep Network agencies! Next year’s Learning Forum will be held at the Biltmore
Hotel in Phoenix, Arizona from October 5-9, 2016. So, save the dates and check out the Axtraweb and RepReporter for
upcoming details and information.
2015WrapUp
2015 was another AMAZING year for Cruise Planners
agents. Cruise Planners agents were engaged and
used the tools made available exclusively for them.
As a result, Cruise Planners grew their businesses.
•
In 2015, 54% of American
Society of Travel Agents
reported year over year growth.
However, due to your hard work,
CP exclusive promotions, training, cool marketing, CP
technology, and all the fantastic tools available to you,
69% of Cruise Planners franchises had year over year
growth in 2015!
•
Cruise Planners franchisees had 157,000 vacation
departures during the year. Because of this growth in
the number of departures, the average Cruise Planners
agent who had year over year growth grew his or
her business by 63%. One way successful franchisees
grew their businesses was by adding
associates. 69% of Rock Stars have
at least one associate, as do 80% of
Mega Stars, and 88% of Millionaire
Club Members.
•
Cruise departures were up 20%.
•
Land vacation departures were
up 35%.
•
Travel insurance sales were
up 22%. A higher percentage
of your bookings were insured in 2015
compared to last year.
•
Air, car, and hotel departures were up
27%, 21%, and 49%, respectively, in 2015.
•
Due to this uneven growth in the
different travel categories, the sales
mix for the average franchisee in 2015
was: cruises 68%, land 22%, travel
insurance 4%, air 3%, hotel 2%, car
and other 1%.
•
With all these departures, Home Office paid out $30
million in commissions to you in 2015 (compared to
$23 million paid out in 2014).
•
Due to the large increase in 2015 purchases for
departures in the following years, you are “front
loading” your businesses. These purchases have
increased by 37% year over year!
•
The number of Millionaire Club members is expected
to grow by 32% based on 2015 departures (compared
to a growth of Millionaire Club members of 12% at the
beginning of this year based on 2014 departures).
• With regards to training opportunities:
• 600+ CPU modules were available in 2015
• 52,000 courses were taken during the year
• 4-5 live webinars were offered weekly
• On average, there were 150 participants per
webinar in 2015
• With regards to marketing opportunities, 86% of the
Cruise Planners agents who grew their businesses
in 2015 participated in the Full Sails program. 76%
of the Cruise Planners agents who didn’t grow their
businesses in 2015 didn’t participate in this program.
•
Launched in July 2014, Smart SelectSM was a relatively
new tool for Full Sails. It identifies clients in your
database that best match upcoming initiatives. Using
Smart Select, sales were up every month in 2015. In
some months sales were up 54%!
•
When CP promoted exclusive deals, your customers
responded. During those exclusive promotions, you
showed huge sales spikes (52%, on average, for those
suppliers). CRUISE SALES WORK!
•
With regards to tools available exclusively for Cruise
Planners, eMail Builder and eCards were used 225,000
times in 2015. 97% of the Cruise Planners agents
who grew their businesses in 2015 participated in the
eMail Builder and eCards programs. 79% of the Cruise
Planners agents who didn’t grow their businesses in
2015 didn’t participate in these programs.
•
87,000 Cruise Sheets were created by franchisees in
2015. 90% of the Cruise Planners agents who grew
their businesses in 2015 created Cruise Sheets. 68%
of the Cruise Planners agents who didn’t grow their
businesses in 2015 didn’t use this tool.
•
74,000 bookings were made through eConnect in
2015. 81% of the Cruise Planners agents who grew their
businesses in 2015 used eConnect. 97% of the Cruise
Planners agents who didn’t grow their businesses in
2015 didn’t.
•
14 million Travel Deals were sent out in 2015. Open
rates for Travel Deals increased by 2.5 times in the last
two years. Opt outs were only 0.02%. That’s because
Marketing made Travel Deals more personalized, added
a newsletter, and added more land vendors.
•
In 2015, you created 3,000 Brochure Racks that had
88,000 hits. 5,000 of those Brochure Racks were
shared via email and another 1,000 were shared on
social media.
•
Two cool tools you had access to
in 2015: Cruise Watcher (which
notifies you when sailings become
available that match criteria you
set for each watch list you’ve
created) had 1,800 notifications
set up in 2015, and Value Tracker (which notifies you
when the price of sailings dip below what you sold
them for so that you can be the “hero” for your clients)
had 5,000 notifications in 2015.
•
In 2015, there were 130,000 logins on Cruise Planners
Mobile (the mobile app for your customers).
•
In 2015, there were 300,000 emails sent out as part
of Cruise Planners Trigger Email campaign. 35% of
your customers clicked on at least one element of
those emails.
HOMEOFFICETEAM
Executives
Michelle Fee CEO and Co-Founder
Brian Shultz CIO
Vicky Garcia COO
Tom Kruszewski CFO
Dan Hicks VP of Franchise Development
Accounting
Operations
Matthew Kruszewski Corporate Director of Finance
Louis Conserve Business Intelligence Specialist
Karen Lucas Controller & Director of Accounting
Jennie Morejon Assistant Controller
Lisa Ann Dunkley Senior Accountant
Maja Palmer Staff Accountant
Lidia Perez Accounts Payable
Vivian Talavera Accounts Payable Specialist
Ibis Penate Franchise Compliance Manager
Kat Reiher Franchise Compliance Specialist
Alva Lee-Carroll Franchise Compliance Coordinator
Eileen Lisnoff Agreements & Maintenance Fee Specialist
Jocelyn Smith Franchise Services Manager
Kelsey Zeidner Franchise Services Specialist
Eleonor Acosta Franchise Services Specialist
Rae Ann Quimby Franchise Services Coordinator
Laura Blanco Director of Sales
Caitlin Murphy Director of Public Relations
Teresa LeClair Associate Director, Creative Programs
Cynthia Shobe Travel Service Manager
Montana Fee Operations Coordinator
Charlene Camp Receptionist
Franchise Sales
Don Luria Franchise Sales Manager
Laurie Martin Franchise Sales Manager
Dan Chiafair Franchise Development Specialist
Diane Chiafair Franchise Development Specialist
Tony Bello Franchise Development Specialist
Meche Roeder Franchise Coordinator
Susan Speranza Franchise Coordinator
Marketing
Danielle Spano Director of Marketing
Jerusha Benjamin Marketing Manager
Dhara Patel Marketing Specialist
Chrissy Fee Senior Graphic Designer
Sandra Strasser Graphic Designer
Sherdean Rhule-Rheaume Graphic Designer
Candace DiChiara Marketing Coordinator
Business Development
Diana Riel Director of Business Development
Ali Colombo Manager of Business Development
Gary Spadaccini Business Development Sales Manager
Mirna Plana Special Programs Manager
Beverly Brean Regional Sales Coach
Pedro Jaimot Regional Sales Coach
Nick Desantis Regional Sales Coach
Mauricio Ponce Regional Sales Coach
Michelle Del Valle Regional Sales Coach
Kathy Bardaji Business Development Specialist
Anthony Burke Business Development Specialist
Andrew Stoneking Business Development Specialist
Alina Hernandez Business Development Specialist
Melissa Caballero Business Development Foundation Coach
Carlos Perez-Villa Business Development Foundation Coach
Justin Roland Business Development Specialist
Human Resources
Lisa Granata
Human Resources Manager
Information
Services
Olaf Olen Network Administrator
Eric Vasil Network Administrator
Fifi Amonte Web Program Manager
Phill Guerra Director of Technology
Patrick Verrier Lead Software Developer
Jeffrey Payanis Software Developer
Kevin Munnelly Software Developer
Harley Fischel Software Developer
Dan Alvarez Software Developer
Brandon Sachs Software Developer
Petagae Butcher Project Manager
Mercedes Ortiz Quality Assurance Specialist
Mark Eccleston Quality Assurance
Michael Wain Mobile Apps Developer
Jaron Hunter Project Manager
Wilfred Pusey Jr. Business Systems Analyst
Elvis Rosado IT Specialist
Training
Groups and
CP Vacations
Cathy Kusuma Sr. Director, Training & Strategic Partnerships
Debbi Dunn Training Operations Manager
Ashley O’Ryan Training Content Manager
Julianne McDermott Training & Sales Coordinator
Mariah Baker Training Programs Specialist
Tina El Farissi Manager, Groups & CP Vacations
Francisco Vargas Groups Manager
Sonia Duenas Groups Manager
Miriam Gonzalez CP Vacations Supervisor
Ron McElhone CP Vacations Coordinator
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