embracing excellence

Transcription

embracing excellence
Domestic Student Handbook 2014/15
CRICOS Provider Code: 02233M I National Provider Number 7030 I Sheila Baxter Training Centre Pty Ltd. Trading as Baxter Institute
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Baxter Institute | Domestic Student Handbook 2014
Contents
4 Welcome4
4 The Baxter Difference
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4 Orientation
Program
Self-Assessment
4 Emergency
Protocol
4 Student Code of Behaviour
Attendance Monitoring
4 Fees and Refunds
For Full-fee Students
For Government Funded Students
Indicative Course Related Fees
4 Complaints and Appeals 4 Student Support Services
Support Officer’s
Pre training Interview
4 Campus Facilities
Business, IT and Accounting
Dental Technology
Fabrication
English
Hairdressing and Beauty
Bakery and Automotive
4 Study/Teaching
Teaching Methods
Study Experience
4 Other Information
Baxter Emails
Attributes of Baxter Career Outcomes and employability
Pathways to higher education
AQTF Quality Indicators
FAQ’s
4 Contact Details
Important Information
Helpful Contacts Institute Contacts 2
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Sheila Baxter Training Centre Pty Ltd | Trading as Baxter Institute | National Provider Number 7030 | CRICOS Provider Code 02233M
Marketing Material Code: 3714
Visit www.baxter.vic.edu.au
The Student Handbook
Baxter Institute “Embracing Excellence”
Baxter Institute is committed to ensuring the delivery of quality vocational training and education.
This handbook contains information that you may find useful before and during your study life,
and outlines your responsibilities as a student at Baxter Institute. We highly recommend that you
familiarise yourself with the Policy and procedures of the Institute.
Please be advised that this document is not a controlled document at the time of print. The
information in this handbook may be updated from time to time; it is your responsibility to always
visit the Institute’s website for the latest version of this handbook and additional information
which can be found on: www.baxter.vic.edu.au.
Please feel free to give suggestions and make comments regarding our standard of service to you,
to help us to improve and be better!
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Welcome
Baxter Institute enjoys a reputation for excellence
in teaching, student care and a focus on national
priorities in skills training. Since being established
in 1971 as a professional salon, Baxter Institute has
evolved into a well respected, government accredited
training institution.
Over the past 20 years we have become leaders in
training Certificates and Diplomas. As the principal
of Baxter Institute, Les has been instrumental in the
development of our student education program.
Baxter Institute’s Mission
The mission of Baxter Institute is to provide a
sustainable, dynamic, rigorous and caring learning
environment in which our students can develop
their skills, engage with their communities, embrace
innovation and fulfil their hopes and dreams in the
organisations they work for, the enterprises they
found and the societies in which they live.
Baxter Institute’s Vision
By 2015 Baxter Institute will be internationally
recognized for the excellence of its multisector
courses and training programs in enterprise and
the management of businesses in service based
economies.
Our courses will provide distinctive and value
adding pathways between VET and HE. We will
draw students from Australia and the rest of the
world and our learning environment will foster
benchmark professional practice skills, multicultural
understanding, ethical behaviour and innovation.
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“I would like to firstly warmly
welcome you and I wish you
all the success in embracing
excellence here at Baxter
Institute!”
- Leslie Howard
Baxter’s Difference
• Weekly intakes
• Flexible class timetable
• Flexible payment plans
• Most of our campuses are located within a 5 minute walk from Flinders Street train station and tram stops
in the heart of the city
• Opportunity to participate in national and state competions
• Student Services Hub (late access)
• 24 hours emergency help line (+61 413 862 319)
• Diversity in our classrooms
• Supportive educators
• We offer special assistance in dealing with issues of language and cultural differences
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Orientation Program
Our orientation program covers the information listed below and will be conducted prior to
the first day of your course.
It is essential that you attend the orientation program
otherwise you may miss out on information that
affects your study. It is also a good way to familiarise
yourself with the campus and make friends.
The purpose of the orientation session is to fully
inform new students of most aspects of life at the
Institute and to provide an introduction to studying
and student support facilities.
In addition Institute staff will be introduced, a tour of
the Campus and the local area will take place and an
opportunity to ask questions will be given. You will
also be informed of your obligations as a student.
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Orientation program agenda
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Tuition Fee
Academic file
Student ID Card
Introductory Presentation
Text books/equipment kit to be given at
Orientation
Uniform collection
Course Coordinator Introduction
Course Outline
Training Plan
Timetable
Policy & Procedure
Appropriate forms to fill in
Student Orientation Self-assessment
After your orientation program please go through the list below and make sure that you can check off each
item as having been done and understood. If there are any items that you cannot check off then you must
contact the reception so that these matters can be properly explained to you
Checklist:
Tools & Equipment
c Student Handbook (a copy can be downloaded from our website)
c Your equipment kit (if applicable)
c Your text books (if applicable)
c Your uniforms (if applicable)
Course Information
c Obtained the names and contact details of key administrative personnel in the Institute
c Understood the terms “cheating” and “plagiarism” as they pertain to study
c Understood the type of assessment you will receive in your course
c Understood the criteria, weighting, and submission dates of the assessments you have been set
c Understood the nature of the feedback you are likely to receive from trainers
c Understood the grading system of assessment tasks at the Institute
c Understood the number of contact hours you have per week
Institute Information
c Located the toilets in your Campus
c Familiarised yourself with the key support services of the Institute
c Located the emergency exits in your Campus
c Familiarised yourself with the public transport timetable
c Established a meeting point and time to catch up with friends
c Understood the Institute attendance requirements
c Understood the Institute academic progress requirements
c Appreciated the need for balance between academic and social experiences at the Institute
c Policy & Procedure
c Appropriate forms to fill in
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Emergency Protocol
Ensure you observe the Evacuation plans displayed in each campus and familiarise yourself
with the fire exits in the building.
In the case of an emergency all students must follow the protocol listed below:
1. You may hear a continuous siren alerting the occupants of the building to evacuate the area, remain calm
and follow your Trainer’s instruction
2. All students will be told to vacate to the designated assembly area and remain there till the attendance roll
is called
3.Be sure to listen for your name and respond promptly, as an other staff or student may endanger themselves
looking for you
4. If you are away from your group, in the event of a fire,
5. Follow the fire exits and remain at the nearest safe assembly zone
6. Leave all personal belongings and stay away from the hazard
7. Report any noticeable persons missing to your Trainer
8. Remain calmly in the designated area until instructions have been given by those of authority
PLEASE BE ADVISED:
Ensuring your well being is a part of our commitment to providing a safe study environment, if you witness
anything that you perceive or believe to be unsafe please ensure you report this to your trainer in charge.
First Aid kits are available, please notify your trainer if you have been injured, so your injury can be attended
to immediately.
Student 24 hours week safety and emergency hotline
+61 413 862 319 OR +61 403 364 999
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Student Code Of Behaviour
The code of behaviour is designed to give every student a clear view of what they can expect
from Baxter Institute and other students so that all members of our community can benefit
from a collaborative supportive environment.
In this environment students can then benefit from the training and teaching and support that Baxter Institute
provides. The Institute has a Complaints and Appeals procedure to provide students with a fair and equitable
process for resolving any disputes or complaints they may have.
There are consequences for noncompliance with the Student code of behaviour including immediate
suspension or cancellation in the case of severe breaches and or behaviour that may be construed as
threatening to the safety of the student, other students or any person on Baxter Institute premises.
The Student Code of Behaviour requires the following rights and expectation to be respected
and adhered to at all times.
• The right to be treated with respect from others,
to be treated fairly and without discrimination
regardless of religion, racial and cultural
differences, sexual preference, age, disability and
socioeconomic status.
• The right to be free from all forms of intimidation
• The right to study in a safe, clean, orderly and
cooperative environment
• The right to have any disputes settled in a fair
and rational manner (this is accomplished by the
Complaints and Appeals Procedure)
• The right to work and learn in a supportive
environment without interference from others
• The right to express and share ideas and to ask
questions
• The right to be treated with politeness and
courteously at all times
• The expectation that students will not engage in
cheating or plagiarism
• The expectation that students will submit work
when required
• The expectation that students will be punctual for
classes
• The expectation that students will treat institute
staff, trainers and fellow students with respect
and without discrimination
• The expectation that students will maintain
consistent attendance by attending all required
classes and assessments. The minimum required
level of attendance is 70% of scheduled sessions
(English students minimum required attendance
is 80%).
• For Domestic and all English Students, attendance
will be reviewed every 5 weeks of the total
duration of the course from the commencement
date.
• The expectation that all fees will be paid by the
due date
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Fee and Refund Arrangements
For full-fee students
1. Where an application is withdrawn or cancelled, notification by submitting “Cancellation Form SS115” must be provided with a
refund application. Refund applications must be made by sending the Refund Application form FN108 to the Institute. The student
Refund Application Form is available from the Institute/website. Both forms must be submitted by email to:
[email protected], in person or faxed to (03)9654 1049, attention “Finance Department”. Refunds will be made within 20
working days of receipt of application and will include a statement explaining how the refund was calculated.
A processing fee of $300 will be deducted from any refund. The refund will be paid to the student or another person nominated in
writing by the student. If a credit card is used to make payment(s), the Institute will refund the amount on to the credit card used
for the payment(s), unless otherwise advised.
Course cancelled or rescheduled by Baxter Institute (provider default)
100% refund**1
Withdrawal notified in writing and received by the Institute 20 working days or
more prior to course commencement
70 % refund *1
Withdrawal notified in writing and received by the Institute less than 20 working 50% refund *1
days prior to course commencement
Withdrawals notified in writing and received by the Institute on the
No refund of current study period tuition
commencement or after the study period or student did not commence study at
campus location identified (student default)
* indicates pre-paid tuition fee less $300 processing fee.
** indicates unexpended pre-paid tuition fee less $300 processing fee.
1 Refund made to student or nominated person
2.In the unlikely event that the Institute is unable to deliver your course in full, you will be offered a refund only of the undelivered
training hours. The refund will be paid to you within 10 working days from the day on which the course ceased being provided.
Alternatively, you may be offered enrolment in an alternative course by the Institute (if eligible). You have the right to choose
whether you would prefer a refund of tuition fees which have not incurred, or to accept a place in another course. You will need to
re-enroll into the alternative course.
To ensure tuition fees are safeguarded, Baxter only collects no more than $1000 from each individual student prior to
commencement of the course. Following course commencement, any additional fees required in advance from the student which is
attributable to tuition or other services yet to be delivered will not exceed $1500 at any given time.
3. All fees and charges per calendar year must be paid in full prior to course commencement unless a “PAYMENT SCHEDULE
AGREEMENT” (PSA) is arranged with the Institute. Students may be excluded from class and subject to the Institute’s cancellation
process for non-payment of course money. Payment schedules are not affected by the deferral or suspension of studies.
4. Tuition fees incur when the course commences. Baxter Institute may offer installment payments on the basis that the payments
will be made on the scheduled dates. If a student is in breach of the payment arrangement, the Institute has the right to cancel the
payment plan and request full payment for the entire amount owed, also, the Institute’s cancellation process will be commenced as
this is a breach of the Written Agreement and the Institute’s Code of Conduct for students.
5. Students applying to enroll into another course with the Institute are not allowed to until: a) the minimum payment related to
tuition fee and material & equipment fee required as per the offer letter has been paid and b) any outstanding debts have been
paid.
6. If an enrolled student obtains permission to transfer to another course within Baxter Institute, all unexpended fees paid will be
credited to the new course.
7. Payment will only be allocated for material and equipment fee after the full payment of tuition fees for the first study period has
been paid.
8. There will be no tuition fee reduction granted for students that complete a unit of competency earlier than the proposed end
date.
9. There will be no tuition fee exemption granted for students that complete a unit of competency/qualification earlier than the
proposed end date.
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Fee and Refund Arrangements
For Government Funded Students
1.Where an application is withdrawn or cancelled, notification by submitting “Cancellation Form SS115” must be provided with a
refund application. Refund applications must be made by sending the Refund Application form FN108 to the Institute. The student
Refund Application Form is available from the Institute/website. Both forms must be submitted by email to:
[email protected], in person or faxed to (03)9654 1049, attention “Finance Department”. Refunds will be made within
20 working days of receipt of application and will include a statement explaining how the refund was calculated. The refund will be
paid to the student or other person nominated in writing by the student. If a credit card is used to make payment(s), the Institute will
refund the amount on to the credit used for the payment(s). Any refunds (as below) are minus the non refundable administration
fee of $100, this is payable at course commencement. The fee is mandatory and covers all administration required for enrolment.
Course cancelled by Baxter Institute
100% refund of tuition fees 1
Withdrawal notified in writing and received by the Institute prior to commencement 100% refund of tuition fees 1
date
Material & Equipment fees
0% refund*
Cancellation after student commenced course
The subsequent calendar year tuition fee
*Material & equipment fees are non refundable
(regardless of the packaging being sealed).
If students have not received the kit at the time of refund, students receive 100% refund.
1 Refund made to student or nominated person
2.In the unlikely event that the Institute is unable to deliver your course in full, you will be offered a refund only of the undelivered
training hours. The refund will be paid to you within 10 working days from the day on which the course ceased being provided.
Alternatively, you may be offered enrolment in an alternative course by the Institute (if eligible). You have the right to choose
whether you would prefer a refund of tuition fees which have not incurred, or to accept a place in another course. You will need to
re-enroll into the alternative course.
To ensure tuition fees are safeguarded, Baxter only collects no more than $1000 from each individual student prior to
commencement of the course. Following course commencement, any additional fees required in advance from the student which is
attributable to tuition or other services yet to be delivered will not exceed $1500 at any given time.
3.All fees and charges per calendar year must be paid in full prior to course commencement unless a “PAYMENT SCHEDULE
AGREEMENT” (PSA) is arranged with the Institute. Payment schedules are not affected by the deferral or suspension of studies.
4.Tuition fees incur when the course commences. Baxter Institute may offer installment payments on the basis that the payments
will be made on the scheduled dates. If a student is in breach of the payment arrangement, the Institute has the right to cancel the
payment plan and request full payment for the entire amount owed, also, the Institute’s cancellation process will be commenced as
this is a breach of the Written Agreement and the Institute’s Code of Conduct for students.
5.Students applying to enroll into another course with the Institute are not allowed to until:
a) the minimum payment related to tuition fee and material & equipment fee required as per the offer letter has been paid and
b) any outstanding debts have been paid.
Individuals with disabilities are encouraged to apply to access government subsidised training.
This training is delivered with Victorian and Commonwealth Government funding.
Indicative Course Related Fees*
Re-assessment Fee Replace ID card Replace Certificate Replace Certificate Request postage of documents (within Australia) External Excursions External Competitions $150
$15
$30
$30
$20
Approx. $80-100
Approx. $100
*Subject to change.
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Complaints and Appeals
Students can access complaints and appeals process at any time during the course of their
enrolment. The form can be downloaded off the institute’s website or collected at the
student hub.
Step one
Complaints and Appeals can be lodged in writing via the Complaints and Appeals form. This form must be
submitted to the head office. Attach supporting documents where possible.
Step two
The appeal/resolution phase will be activated within 10 days from lodgment of form.
Step three
Students will receive an invitation via post to attend a meeting. Students have the opportunity to bring further
documental evidence to support their complaint/ appeal. Students may bring a support person to the internal
appeal meeting. The meeting is documented and used to make a final decision.
Step four
A written internal appeal outcome letter will be posted out to the student within 12 working days after the
internal appeal meeting has been conducted stating the reason for the final decision.
Step five
If the student is dissatisfied with the outcome of the internal appeal, the student has the right to lodge an
external appeal with Australian Skills Quality Authority (ASQA), an independent external mediator.
Local students may use ASQA as an avenue for complaints external to the RTOs complaints procedure.
More information on ASQAs complaints procedure is available from the ASQA website http://asqa.gov.au/complaints/making-a-complaint.html
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Student Support Services
Baxter Institute provides support services to students to assists them with their studies.
Support services include:
• Career and Course Selection Support
• Homework and Academic Support
• English as an Additional Language Training
• Learning Resource Centre
• Resume writing and Interview skills development
• Pathway to Higher Education
• Work Experience 3
• Job Placement 3
• Orientation & Welfare Services
• Special assistance in dealing with issues of language and cultural differences
• Multicultural Support Staff
3 Conditions Apply.
Student Support Officer’s (SCOs) / Contact Officers
Students are encouraged to contact the SCO at their respective campus as their initial point of contact. Your
SCO will help you and or refer you to other sources of student support within the Institute, which may be at
the Student Support Hub. SCOs are available during office hours
(Mon – Fri 9am -5pm).
Department
Student Contact
Officer
Address
Contact Details
Student Support Hub (SSH)
Miriam Bediako,
Sophia Ng
228-236 Flinders Street Melbourne VIC 3000
E: [email protected]
P: +61 3 9650 0367
Dental
Kevin Rafferty,
Logan Arthanary
134 Flinders Street Melbourne VIC 3000
P: +61 3 9654 5541
Hairdressing
Michelle Mates
Benjamin Pratt
7 Warwick Ave, Springvale, VIC, 3171 4
234 Broadway, Reservoir, VIC, 3073 4
[email protected]
P: +61 3 9650 0369
Beauty
Jaclyn Shea
Helen Lukins
7 Warwick Ave, Springvale, VIC, 3171 5
P: +61 3 9650 0369
Food Processing
Fredrick Money
Jacqueline Benedict
93 Queensbridge Street Southbank VIC 3006
81-95 Henry street, St Albans, VIC, 3021 6
P: + 61 3 9699 2625
Automotive
Charles Camilleri
93 Queensbridge Street Southbank VIC 3006
P: +61 3 9699 2625
Fabrication
David Johnson
Christopher Brentwood
201 Arden Street North Melbourne VIC 3051
29/22 Dunn Crescent, Dandenong, VIC, 3175
P: +61 3 9077 4411
English
Leigh Dwyer
Andrew Waddell
Mathew Thomas
Level 1, 228-236 Flinders Street Melbourne VIC 3000
356 Main Road, St Albans, VIC, 3021
7 Warwick Ave, Springvale, VIC, 3171
P: +61 3 9650 0367
Business, IT & Accounting
Harish Rajan
P: +61 3 9650 0367
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Pre-Training Interview
Interview & Foundation Skills Test
All students must participate in a pre-training review to ensure students are enrolled in the most appropriate
qualification, and to maximize their opportunity of successfully completing their designated training course.
It is a meeting between the institute and the student prior to course commencement, which allows the
student’s current skills and abilities to be considered, and informs the development of an individual learning/
training plan. The pre-training review will assist in determining the appropriate training and assessment
options and support strategies necessary for the student in order to successfully complete their qualification
whilst addressing any special needs. As a part of the review, the student is expected to complete a foundation
skills test. The Foundation Skills test at Baxter has been designed to measure student ability against the five
core skills (learning, reading, writing, oral communication, numeracy) of the ACSF (Australian Core Skills
Framework) which is the preferred framework to measure current ability and identify necessary gap training;
the test also measures digital literacy. The test results reflect the student’s core skills profile against the ACSF
so that assessors can interpret the result to place the student.
Please refer to the Domestic Course Guide 2014/15 for any specific qualification requirements.
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Campus Facilities
BUSINESS, IT and ACCOUNTING COURSES
The SSH is available for student support across six
days per week.
• Computer Labs
• Printing Facilities
• Learning resource centre
• Student self-study areas
• Theory classes
• Training rooms
• Over-head Projectors
• Microsoft Certification
• Student lounges
• Student Kitchens
• Restaurants and coffee shops in arcade
• Business, IT & Accounting Trainers Faculty
RoomEasy access to public transport
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Campus Facilities
DENTAL TECHNOLOGY COURSES
• Dental Laboratory
• Theory Classrooms
• Learning resource centre at SSH
• Student Lounge
• Student Kitchen
• Dental Trainers Faculty Room
• Easy access to public transport
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Campus Facilities
FABRICATION COURSES
201 Arden Street North Melbourne, VIC 3051
29/22 Dunn Crescent, Dandenong VIC 3175
• Fabrication workshop
• Computer Lab
• Theory Classrooms
• Student Kitchen
• Student Lounge
• Fabrication Trainers Faculty Room
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Campus Facilities
ENGLISH COURSES
228 Flinders Street Melbourne, VIC 3000
356 Main Road, St Albans, VIC, 3021
7 Warwick Avenue, Springvale, VIC 3171
• Computer Labs
• Classrooms
• Student Kitchen
• Student Lounge
• Extracurricular activities
• English Trainers Faculty Room
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Campus Facilities
BEAUTY COURSES
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Commercial Salon
Practical and Theory Classrooms
Over-head Projectors
Learning resource centre at SSH
Student equipment & product store room
Student Lounge
Student Kitchen
Beauty Trainers Faculty Room
Easy access to public transport
HAIRDRESSING COURSES
234 Broadway, Reservoir, VIC, 3073
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Commercial Salon
Practical and Theory Classrooms
Learning resource centre at SSH
Student equipment & product store room
Student Lounge
Student Kitchen
Hairdressing Trainers Faculty Room
Campus Facilities
BAKERY COURSES
93 Queensbridge Street, Southbank VIC 3006
81-95 Henry St, St Albans, VIC 3021
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Commercial Bakery / Café
Theory Class rooms
Fully fitted Kitchen
Student Lounge
Bakery Trainers Faculty Room
AUTOMOTIVE COURSES
93 Queensbridge Street, Southbank VIC 3006
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Automotive Workshop/Commercial Garage
Theory Class rooms
Fully fitted Kitchen
Student Lounge
Automotive Trainers Faculty Room
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Studying and teaching methods
Study Methods
At Baxter Institute, much emphasis is placed upon
classroom teaching as well as practical skills.
Complete assignments, research and learn to analyse
data and present arguments about subject matter.
All these involve use of libraries, intensive note
taking, and active participation in the learning
process (as opposed to passive listening and rote
learning).
To be a successful student, you will need to adapt to
these methods of learning, however Baxter Institute
is very willing to help as we offer academic guidance
and assistance to develop effective study skills.
Many trainers at the Institute have vast experience in
vocational teaching, they understand the difficulties
in getting used to different study methods and they
will be patient in helping you to develop new skills.
Utilise Baxter Institute’s to broaden your horizons
and gain more valuable knowledge.
Learning Management System (LMS)
Baxter Institute offers students an interactive learning
management system, where they can access their
learning resources anytime and access information
regarding assessments. In some courses students use
the LMS to complete assessments and submit their
work online as well. In other training department
functionalities such as forum and discussion boards
are also used by the students.
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REMEMBER:
Your Course Coordinator, Teaching staff and all
Administrative staff of the Institute are available
to provide general advice and assistance with
matters such as studying, homework, English
language problems and learning difficulties.
Students requiring special or intensive assistance
must contact the Course Coordinator or Student
Support Manager of the Academic department
who may refer them to external support services
if required.
The Institute will not charge for support services
it supplies or for referring students to external
support services. Students will have to pay any
fees charged by external support services that
they use.
“Many trainers at the Institute
have vast experience in
vocational teaching, they
understand the difficulties
in getting used to different
study methods and they will
be patient in helping you to
develop new skills“
Study Experience
Qualifications to be issued
Students completing all assessment requirements
successfully for a qualification will be awarded
a certificate. Students completing assessment
requirements for part of a qualification will be
awarded a Statement of Attainment indicating
which modules or units of competency they have
completed.
Course Assessment
A number of approaches to course assessment
are used by Baxter Institute’s staff. Assessment
approaches may include: observation of performance
in class, workshops; case studies; portfolios;
assignments; presentations; role plays; written tests,
exams and work experience.
Students will be given advance warning of the time
and form of any assessment.
Re-Assessment
Students are permitted a maximum of 3 attempts for
assessments; your assessor will review each attempt
that is not satisfactory and recommend areas to focus
on for further study.
If after the 3rd attempt the student still cannot
complete the assessment task satisfactorily, the
student will normally be required to repeat the unit.
At the discretion of the course coordinator, the 4th
attempt may be granted.
Course delivery
A number of approaches to course delivery are used
by Baxter Institute teaching staff. Course delivery
approaches may include trainer led classroom
delivery; workshops; seminars, supervised study and
computer aided learning. During class time students
will be expected to participate by, for example,
answering questions, giving opinions, demonstrating
tasks, working with others in groups, making
presentations and role playing situations.
All students should ensure they stay on track as
planned in their ‘training plan’. You can visit the
Student Support Hub for academic progress support.
Delivery Mode
• Face-to-Face
• Computer Aided Learning
• Supervised/ Self-paced Study
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Baxter Emails
Baxter Institute will send all formal communication to students electronically via the student portal and to
individual Baxter student email addresses. It is a mandatory requirement for all students to access both
the portal and their email accounts to keep informed and receive formal communication. Students are also
requested to use their student email address when corresponding with the institute. Students can do the
following on the student portal:
• Updating your contact details
• Checking your attendance records
• View your time table
• Accessing Policies and Procedures
• Reviewing Course Information
• Receiving all formal communication including but not limited to:
• Letter of Notice for non commencement
• Letter of Reminder for next course commencement
• All Application outcomes
• Request for Documents
• Reminder and Letter for non payment of tuition fees
• Reminder of students being at risk in not meeting course progress requirements
• Unsatisfactory Progress letter
• Unsatisfactory Attendance letter
• Breach of the student code of behaviour letter
• Complaint handling outcome letter
• Appeal meeting letter
• Appeal outcome letter
• Any other student related formal communication in relation to your enrolment with Baxter Institute
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The Attributes of Baxter
• Certain departments conduct annual competitions to portray student’s talent and creativity.
• Events are an opportunity for students to learn more techniques, network meet potential employers and
enjoy their success.
• Students have the opportunity of winning prizes and awards.
• Participants are awarded with certificates of participation for extra curricular events.
• Students are also given the opportunity of partaking in external competitions to compete against other
Institutes.
• Industry related events are open for students to participate in to gain experience and learn ‘real skills’.
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Career outcomes and employability
For more information contact the Institute or your
Course Coordinator to ask more specific questions
Baxter Institute is dedicated to produce ’job ready’ graduates.
For further information on the above please refer our Course Guide, which gives the possible career outcomes
and employability of each Qualification offered.
Baxter Institute actively collaborates with the industry to explore job placement*
Opportunities are available for eligible and skilful graduates.
The Institute is keen on providing employability skills by incorporation of work experience in simulated
and commercial learning environments. Training is validated and moderated to keep current with Industry
Standards.
* Conditions apply
Pathways to higher education
Baxter Institute has articulation agreements with many institutions such as Holmes Institute, NMIT and Stott’s
College to allow students who have completed diploma courses to advance their study to a Bachelor program.
Students who follow these pathways may be eligible for up to one year credit towards their bachelor course
This translates as a reduction in the duration of study and hence a significant saving on the overall cost of the
degree, it’s that simple.
26
Australian Quality Training Framework (AQTF)
Quality Indicator Surveys
During your studies you will receive surveys, please complete these to the best of your
knowledge. This helps the institute towards continuously improving our training services
and reporting our quality to the regulators. Remember to include yoru best aspects of your
training too, so we can keep doing what works!
27
Frequently Asked Questions
Q. What can I do if my Student ID card is lost or stolen?
A: Report your card to the Student Support Hub and order a new card.
Q. Where on campus can I print out my training resources?
A: Students can print their assessments at the Student Support Hub, students will incur a fee to print to
documents.
Q. Where are the computer facilities?
A: Most campuses are equipped with computer labs, speak to your Course Coordinator/trainer about usage.
Q. What should I do if my personal information has changed?
A: Students must fill in the update contact details form and submit it to the Student Support Hub.
Q. How do I receive my certificate once I officially satisfactorily complete all the course
requirements?
A.Students are required to request for their certificate by completing the form ‘Request for Documents’. This
form has been made available on the website and at the student support hub. The form indicates special
conditions and supporting documents required prior to being approved.
Q. I am thinking of dropping out, what should I do?
A. There may be times that you feel like giving up on your course and just ‘dropping out’.
There are all sorts of reasons for feeling this way, such as:
• The course is not right for me;
• The level is too hard; the workload is too great;
• I have money problems; or
• I have personal problems which are affecting my study.
Before you decide to leave your course, have a chat with your Trainer or Student Support Officer.
There may be ways to get around or reduce your problem such as:
• Transferring to another course,
• Reducing your workload, or
• Managing your time better.
Our staff members are very experienced at dealing with these issues and suggesting
alternate strategies and they would love to help.
28
Important information
Baxter Institute Policies and
Procedures / Forms
Equal Opportunity Act
Australian Skills Quality
Authority
(ASQA)
Fairwork Australia
Victorian Ombudsman
Occupational Health & Safety
Living in Australia
Training.gov.au
Australian Quality Framework
Education and Training
reform Act
Skills for Victoria—
Department of
Education and Early
Childhood
Development (DEECD)
Beyond the Blue
http://www.baxter.vic.edu.au/
http://www.eoc.vic.gov.au/
http://www.asqa.gov.au/
http://www.fairwork.gov.au
https://www.ombudsman.vic.gov.au/
http://www.business.channel.vic.gov.au/
http://www.studyinaustralia.gov.au/
http://training.gov.au/
http://www.aqf.edu.au/
http://www.dms.dpc.vic.gov.au/
http://www.education.vic.gov.au
http://www.beyondblue.org.au/
29
Helpful Contacts
Please note these contacts are only suggestions given based on convenience of locations.
However Students are advised to make an independent choice. They may refer directories
such as www.yellowpages.com.au for further options.
Fire, ambulance and police
Emergency
Translating and Interpreting
Service
Counselling Services
Ph: 000
Victoria Police Centre
637 Flinders Street, Melbourne, VIC 3000
Phone: 9247 6666
http://www.police.vic.gov.au
Australian Taxation Office
Melbourne CBD, Casseldon Place, 2 Lonsdale Street, Melbourne, VIC 3000
Phone: 13 28 61
http://www.ato.gov.au/
Medibank Private Office
385 Bourke Street, Melbourne, VIC 3000
Phone: 132 331
http://www.medibank.com.au/
Poisons information Health line
Phone: 13 11 26 Phone: 1300 60 60 24
Community health care
Out Doors Inc
231 Napier St, Fitzroy, VIC, 3065 Ph: 9419 381
Physiotherapist
Melbourne Sports Medicine Centre
Level 4, 250 Collins St, Melbourne, VIC, 3000
Ph: 9650 9372
Gambler’s Help
Problem Gambling
P: 1800 858 858
www.responsiblegambling.vic.gov.au
Legal Services
Consumer Affairs Victoria
121 Exhibition Street, Melbourne 3000
Ph: 1300 558 181
http://www.consumer.vic.gov.au/
50 Queen St Melbourne VIC 3000
Tel: (03) 9269 0234
Ph: 131 450
Beyond Blue
Ph: 1300 22 4636
http://www.beyondblue.org.au/index.aspx?link_id=13
Lifelife
Ph: 13 11 14
http://www.lifeline.org.au
Life Resolutions
Ph: 9380 4444
http://www.liferesolutions.com.au
Legal Aid
http://www.legalaid.vic.gov.au/
30
Religious institutions
Anglican
Anglican Church Of Australia Diocese Of Melbourne
Gisborne St, Melbourne, VIC, 3000
Ph: 9662 2391
Catholic
The Chapter House - St Paul’s Cathedral
197 Flinders La, Melbourne, VIC, 3000 Ph: 9639 3999
Islamic
Melbourne International Fellowship
Lvl9/ 446 Collins St, Melbourne, VIC, 3000
Hindu
Hindu Society Of Victoria Shri Shiva Vishnu Temple
52 Boundary Rd, Carrum downs, VIC 3201
Buddhists
Melbourne Buddhist Centre (FWBO)
302 Little Lonsdale St, Melbourne, VIC, 3000,
Ph: 9670 8595
Lawyer & Migration Agent
James Au & Associates
Level 2, 417 Collin St,
Melbourne, VIC 3000, Ph: 96148887
Law Institute of Victoria
470 Bourke St, Melbourne , VIC 3000
Hotline: 96025000
Youth Central
Doctor
www.youthcentral.vic.gov.au
Dentist
The Dentists
Level 1, 2 Collins St, Melbourne,
VIC 3000 Ph: 9650 4380
Pharmacies
Elizabeth Pharmacy
125 Elizabeth Street, Melbourne,
VIC 3000 Ph: 9670 3815
My Chemist
48 Elizabeth Street, Melbourne,
VIC 3000 Ph: 9639 7541
Pulse Pharmacy
253 Flinders Lane, Melbourne,
VIC 3000 Ph: 9650 2200
Clinic: Sinha J L Mr
55 Exhibition St, Melbourne,
VIC 3000, Ph: 9650 1014
Other: 9827 2930
Clinic: AAA Doctors 3rd Floor,
423 Bourke St, Melbourne, VIC
3000 Ph: 9642 2456
Hospital: St Vincent’s Hospital
Melbourne
41 Victoria Pde, Fitzroy, VIC
3065 Ph: 9288 2211
Hospital: The Alfred Hospital
Commercial Road, Melbourne,
VIC 3004 Ph: 9276 2022
Hospital: The Royal Melbourne Hospital
Grattan Street, Parkville, VIC,
3052 Ph: 9342 7000
31
Institute Contact Details
Baxter Institute Head Office/Enrolments is located at:
Level 2, 228-236 Flinders Street Melbourne Victoria Australia 3000
Courses are offered at these locations:
228 Flinders St, Melbourne, VIC, 3000 - English, Business, IT, Accounting
91-93 Queensbridge St, Southbank VIC 3000 - Bakery, Automotive
201 Arden St, North Melbourne, VIC 3000 - Fabrication
134 Flinders St, Melbourne, VIC, 3000 - Dental
100 Flinders St, Melbourne, VIC, 3000 - Hairdressing, Beauty
356 Main Road, St Albans, VIC, 3021 - English
81-95 Henry Street, St Albans, VIC, 3021 - Bakery
7 Warwick Avenue, Springvale, VIC 3171 - English, Hairdressing, Beauty
29/22 Dunn Crescent, Dandenong VIC 3175 - Fabrication
234 Broadway, Reservoir, VIC, 3073- Hairdressing
32
We hope you enjoy your journey
on “Embracing Excellence”
Baxter Institute Head Office/Enrolments is located at:
Level 2, 228-236 Flinders Street Melbourne Victoria Australia 3000
Courses are offered at these locations:
228 Flinders St, Melbourne, VIC, 3000 - English, Business, IT, Accounting
91-93 Queensbridge St, Southbank VIC 3000 - Bakery, Automotive
201 Arden St, North Melbourne, VIC 3000 - Fabrication
134 Flinders St, Melbourne, VIC, 3000 - Dental
100 Flinders St, Melbourne, VIC, 3000 - Hairdressing, Beauty
356 Main Road, St Albans, VIC, 3021 - English
81-95 Henry Street, St Albans, VIC, 3021 - Bakery
7 Warwick Avenue, Springvale, VIC 3171 - English, Hairdressing, Beauty
29/22 Dunn Crescent, Dandenong VIC 3175 - Fabrication
234 Broadway, Reservoir, VIC, 3073- Hairdressing
If you have any further queries or you would like to make
an appointment to discuss your future just call, fax or email:
Telephone:
+61 3 9650 0367
Facsimile:
+61 3 9654 1049
Email:
[email protected]
For additional information about Baxter Institute please visit our website:
www.baxter.vic.edu.au
facebook.com/baxteraustralia
Sheila Baxter Training Centre P/ly Ltd | Trading as Baxter Institute | National Provider Number 7030 | CRICOS Provider Code 02233M
33

embracing excellence

Transcription

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