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Brand guidelines for Nigeria PayU merchants Version 1.0 29/07/15 Introduction Welcome to PayU! We are so excited to see U. To ensure that your customers know and trust that their transactions are as safe and secure as ever. Where ever possible include the “Payment secured by PayU” logo so that you educate your customers that their payment is safe and secure. This also educates them on the link between your brand and PayU. We recommend the following guidelines be followed. Payments secured by PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 2 Contents 2 Introduction 4 Our Branding Elements 18 Website 3 Contents 4 Logo – Exclusion/Minimum 18 1. PayU logo to your website 4 Branding guidelines for PayU logo set 7 Logo – Master - PayU 19 Notification Mailer 8 Logo – Master - Payments Secured by PayU 20 Print Ads 9 Logo – Master - Secured Payments by PayU 21 3D Secure 22 Trust in online payments Video PayU / Merchants master brand guideline for Nigeria / July 2015 10 Logo – Appropriate Usage 11 Logo – DOs & DON’Ts 12 PayU – U Icon 13 Colour Palette - Overview 14 Colour Palette - Usage 15 Typography - Our Typeface 16 Typography - Digital 17 Typography - Spacing Version 1.0 / 3 Our Logo Exclusion zone and minimum size The PayU logo should be given a place of prominence on a page. The logo should not appear more than once on a single page or screen. Always maintain the required clear space around the logo. The solid white or black versions should be used only where the full colour logo is not an option. 25px 25px 25px 25px Clear Space - Print Minimal Clear Space - Digital In print materials, the preferred amount of clear space around the logo is equal to the height of the ‘a’. Maintaining a 25 pixel clear space is always preferable. DO NOT use the logo as part of a sentence within a block of copy. 9px 11mm 50px 25mm PayU / Corporate master brand guidelines / March 2015 PayU / Merchants master brand guideline for Nigeria / July 2015 Minimum Logo Size - Print Minimal Logo Size - Digital for print use, the logo should never be reduced below the minimum size of 25 x 11mm. In digital executions, the logo should appear no smaller than 50px wide. Version 1.0 / 15 Version 1.0 / 4 Our Logo Exclusion zone and minimum size The PayU logo should be given a place of prominence on a page. The logo should not appear more than once on a single page or screen. Always maintain the required clear space around the logo. The solid white or black versions should be used only where the full colour logo is not an option. DO NOT use the logo as part of a sentence within a block of copy. Clear Space - Print In print materials, the preferred amount of clear space around the logo is equal to the height of the ‘a’. 25px 25px 25px 25px Minimal Clear Space - Digital Maintaining a 25 pixel clear space is always preferable. 9px 11mm 50px 25mm PayU / Merchants master brand guideline for Nigeria / July 2015 Minimum Logo Size - Print Minimal Logo Size - Digital for print use, the logo should never be reduced In digital executions, the logo should below the minimum size of 25 x 11mm. appear no smaller than 50px wide. Version 1.0 / 5 The PayU logo should be given a place of prominence on a page. The logo should not appear more than once on a single page or screen. Always maintain the required clear space around the logo. The solid white or black versions should be used only where the full colour logo is not an option. 25px 25px Our Logo Exclusion zone and minimum size 25px 25px Clear Space - Print In print materials, the preferred amount of clear space around the logo is equal to the height of the ‘a’. Minimal Clear Space - Digital Maintaining a 25 pixel clear space is always preferable. DO NOT use the logo as part of a sentence within a block of copy. 9px 11mm 50px 25mm PayU / Merchants master brand guideline for Nigeria / July 2015 Minimum Logo Size - Print Minimal Logo Size - Digital for print use, the logo should never be reduced In digital executions, the logo should below the minimum size of 25 x 11mm. appear no smaller than 50px wide. Version 1.0 / 6 Our Branding Elements Our Logo Master Our logo is our most universally recognised asset, therefore it should always be on a white background wherever possible. Only use our mono versions when required. PayU Lime PayU Green C M Y K: 35 0 100 0 R G B: 166 195 7 PMS: 382C HEX: A6C307 C M Y K: 70 0 100 25 R G B: 67 143 41 PMS: 370C HEX: 438F29 PayU Gradient Logo PayU Reverse logo Our gradient logo is our primary logo. To aid comprehension, this is used only on a white background and wherever possible. Note: The gradient should not be altered in any way. Our reverse logo is to only be used over our brand colours or an image. Please do not place over a busy image and if legibility is a problem, please house in our block device. (for example - refer to page 36) Please note: These logos are only to be used where, due to printing restrictions will not allow our primary gradient and reverse logos to be used. PayU Mono Logo The mono versions are only to be used if necessary due to colour restriction or background colour. Note: These versions have been altered for printing restrictions PayU / Corporate master brand guidelines / March 2015 PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 14 Version 1.0 / 7 Our Branding Elements Our logo is our most universally recognised asset, therefore it should always be on a white background wherever possible. Only use our mono versions when required. Payments secured by Payments secured by PayU Gradient Logo PayU Reverse logo Our gradient logo is our primary logo. To aid comprehension, this is used only on a white background and wherever possible. Note: The gradient should not be altered in any way. Our reverse logo is to only be used over our brand colours or an image. Please do not place over a busy image and if legibility is a problem. Please note: These logos are only to be used where, due to printing restrictions will not allow our primary gradient and reverse logos to be used. PayU Mono Logo The mono versions are only to be used if necessary due to colour restriction or background colour. Note: These versions have been altered for printing restrictions PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 8 Our Branding Elements PayU Secure logo Our logo is our most universally recognised asset, therefore it should always be on a white background wherever possible. Only use our mono versions when required. PayU Gradient Logo PayU Reverse logo Our gradient logo is our primary logo. To aid comprehension, this is used only on a white background and wherever possible. Note: The gradient should not be altered in any way. Our reverse logo is to only be used over our brand colours or an image. Please do not place over a busy image and if legibility is a problem. Please note: These logos are only to be used where, due to printing restrictions will not allow our primary gradient and reverse logos to be used. PayU Mono Logo The mono versions are only to be used if necessary due to colour restriction or background colour. Note: These versions have been altered for printing restrictions PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 9 Our Logo Appropriate usage Our gradient logo should ONLY be used on a white background. DO NOT use over colour or image of any sort. This is to ensure legibilty and allow logo to stand out. Our reversed (white) logo is a little more versatile. This should be used across both our brand colours and imagery. When using over imagery please ensure the logo is legible. DO NOT place over image if logo is fighting for attention and/or washed out. PayU / Corporate master brand guidelines / March 2015 PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 16 Version 1.0 / 10 Our Logo DOs & DON’Ts Take care to treat our logo with respect, only use the provided logo artwork. This page shows what NOT to do. DO use the provided logo artwork and the correct logo version for the right materials e.g. Pantone®, CMYK versions for print and RGB, HEX for digital and websites. PayU / Corporate master brand guidelines / March 2015 DO NOT place the coloured logo on an image of any sort. If required please house in our block device DO NOT place the coloured logo on a coloured background - even our brand colours DO NOT re-arrange building blocks DO NOT stretch or distort DO NOT alter the colours DO NOT change proportions of elements DO NOT position logo on angle DO NOT place the logo over the “U” icon DO NOT skew the logo or use a keyline or stroke around the logo PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 17 Version 1.0 / 11 5.5mm or 14px Minimal Clear Space - Digital In digital executions, the logo should appear no smaller than 14px wide. PayU U Icon The ‘PayU’ wordmark is our logo. The ‘U’ icon is meant to be used where size limitations don’t allow for the PayU logo, and/or where we need a shortcut graphic, such as a favicon. The ‘U’ should only be used in executions: 3. When spacial restrictions make the use of the full logo impossible (e.g. favicon). 4. Within the PayU mobile experience. Please don’t use it as a repeating background pattern as it has been altered slightly from the existing ‘U’ 1. To represent PayU when the full logo to help balance the icon within the is already present in the experience. housing device. 2. In environments clearly controlled by PayU (e.g. PayU’s web page etc.). PayU Lime C M Y K: 35 0 100 0 R G B: 166 195 7 PMS: 382C HEX: A6C307 Reverse white version PayU lime version The reversed white version was This lime version should only be originally created for the PayU mobile experience. This is the preferred version. used on our lime green background, in design instances where space is limited and the full logo is not feasible. Note: This must only be used when housed in the device. Note: This must only be used when housed in the device. The keyline must be removed. PayU / Corporate master brand guidelines / March 2015 PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 20 Version 1.0 / 12 Primary PayU lime PayU Green Pantone 382C Pantone 370C C. 35 M. 0 Y. 100 K. 0 R. 166 G. 195 B. 7 HEX: A6C307 Colour Palette Overview C. 70 M. 0 Y. 100 K. 25 R. 67 G. 143 B: 41 HEX: 438F29 Rich Black C. 30 M. 30 Y. 30 K. 100 R. 19 G. 16 B: 13 HEX: 13100D White C. 0 M. 0 Y. 0 K. 0 R. 255 G. 255 B: 255 HEX: FFFFF Secondary PayU Blue PayU Pink PayU Yellow PayU Purple PayU Aqua Pantone 3262C Pantone 233C Pantone 109C Pantone 259C Pantone 3265C C. 10 M. 100 Y. 0 K. 0 R. 215 G. 0 B: 127 HEX: D7007F C. 0 M. 10 Y. 100 K. 0 R. 255 G. 221 B: 0 HEX: FFDD00 C. 60 M. 100 Y. 0 K. 0 R. 131 G. 31 B: 130 HEX: 831F82 C. 65 M. 0 Y. 40 K. 0 R. 84 G. 187 B: 171 HEX: 54BBAB Yellow Pairing Purple Pairing Aqua Pairing Primary PayU’s signature colour is the PayU lime on a white background. This should always be considered as the primary colour. Our primary colour palette should be used across the majority of our materials – whether that’s adverts, product posters, customer communications or promotional items. Primary - Web Primary lime should always be the dominant colour used online (see RGB & HEX values). If required tints of our PayU green can be used sparingly. Secondary Use the accent palette to create visual interest, engagement and show diversity. Please note the colour pairings – the colours that appear on top of one another are intended to be used together, DO NOT MIX. The colour on top should always be the dominant colour - see next page. Neutral The neutral palette is intended to be used sparingly to organise information and create functional environments. C. 80 M. 0 Y. 30 K. 0 R. 0 G. 173 B: 186 HEX: 00ADBA Blue Pairing Pantone 316C C. 100 M. 45 Y. 50 K. 45 R. 0 G. 72 B: 82 HEX: 004852 PayU / Merchants master brand guideline for Nigeria / July 2015 Pantone 1955C C. 25 M. 100 Y. 40 K. 30 R. 149 G. 18 B: 71 HEX: 951247 Pantone 166C Pantone 2627C Pantone 335C C. 0 M. 60 Y. 100 K. 0 R. 239 G. 125 B: 0 HEX: EF7D00 C. 70 M. 100 Y. 0 K. 50 R. 71 G. 15 B: 81 HEX: 470F51 C. 100 M. 15 Y. 80 K. 5 R. 0 G. 133 B: 88 HEX: 008558 Neutral Cool Gray 7C C. 20 M. 15 Y. 10 K. 40 R. 148 G. 150 B: 155 HEX: 94969B PayU / Corporate master brand guidelines / March 2015 Pink Pairing Cool Gray 2C C. 10 M. 5 Y. 3 K. 5 R. 227 G. 228 B: 226 HEX: E3E4E2 Warm Gray 2C Warm Gray 5C C. 15 M. 5 Y. 25 K. 5 R. 225 G. 220 B: 216 HEX: e1dcd8 C. 10 M. 15 Y. 15 K. 30 R. 181 G. 171 B: 168 HEX: B5ABA8 Version 1.0 / 21 Version 1.0 / 13 Primary Secondary Secondary Ample Soft Bold 40/42pt Ample Soft Bold 40/42pt Ample Soft Bold 40/42pt Ample Soft Regular 20/22pt Ample Soft Regular 20/22pt Ample Soft Regular 20/22pt • Headlines are to be displayed in our primary accent palette except over an image or solid colour Ample Soft Bold 40/42pt Ample Soft Bold 40/42pt Ample Soft Bold 40/42pt • Our secondary accent palette is to be used in headlines and copy when placed over the primary Ample Soft Regular 20/22pt Ample Soft Regular 20/22pt Ample Soft Regular 20/22pt Body copy: Ample Soft Regular @ 10/12pt, Where possible use the grid lines to hang copy from to create consistency. Body copy: Ample Soft Regular @ 10/12pt, Where possible use the grid lines to hang copy from to create consistency. Body copy: Ample Soft Regular @ 10/12pt, Where possible use the grid lines to hang copy from to create consistency. Colour Palette Usage DOs • The more vibrant colour should always be the dominant colour accent colour • Body copy is to be set as 80% black except when quidi aligene sciendae nat quia nones porepe voloritiis ut el et, ut diae qui nonem. quidi aligene sciendae nat quia nones porepe voloritiis ut el et, ut diae qui nonem. quidi aligene sciendae nat quia nones porepe voloritiis ut el et, ut diae qui nonem. reversed over solid colour or image • Tints of the primary accent colour can be used more sparingly • Our palette should compliment our imagery DON’Ts Ample Soft Bold 40/42pt Ample Soft Bold 40/42pt Ample Soft Bold 40/42pt Ample Soft Regular 20/22pt Ample Soft Regular 20/22pt Ample Soft Regular 20/22pt • Our palette has been selected to have a primary colour acompanied by a secondary of the similar tone. THESE ARE NOT TO BE MIXED. PayU / Corporate master brand guidelines / March 2015 PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 22 Version 1.0 / 14 Typography Our Typeface Our typeface is Ample Soft. It’s a typeface that allows us to communicate how we’re different but it also has the softness and simplicity to communicate our human and straight-forward personality. Please see the appendix for alternate typefaces for different languages. abcd Ample Soft Light Preferred font choice for pull quotes Regular Preferred font choice for body copy Ample Soft Medium ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@£$%^&*() Ample Soft Regular ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@£$%^&*() PayU / Corporate master brand guidelines / March 2015 Medium Preferred font choice for page/ section headers & headlines Alignment: left align is preferred. Right align is okay when required by the design, but centre align should be avoided. Headlines and Subheads: you can use sentence case but never all caps. Intro Copy, Body Text, and Legal Disclaimers: should always be in sentence case. Bold Preferred font choice for body intro header. Italics: can only be used where required by style conventions, such as names, titles or quotes. Kerning and Tracking: in Adobe applications, kerning should always be set to optical and tracking should never be set to less than -10 or greater than 10 for body copy and -30 for headlines. Initial Caps: only use on buttons, marks, labels, and PayU entities. PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 23 Version 1.0 / 15 Typography Digital Ample Soft is our primary and preferred digital typeface. Content and hierarchy will determine typeface weight. Open Sans is our secondary typeface, this is usually used within body copy, site navigation and buttons etc. If either two typefaces are unavailable please use Arial regular, this may be required across PC operating systems or electronic internal documents. Please see the appendix for alternate typefaces for different languages. DO NOT use Open Sans or Arial for any print materials. PayU / Corporate master brand guidelines / March 2015 Ample Soft - Medium ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@£$%^&*() Open Sans - Regular ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@£$%^&*() Arial - Regular ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@£$%^&*() PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 24 Version 1.0 / 16 Typography Hierarchy and Spacing Headlines Leading: Headline: Ample Soft medium Desired value is headline type size +2pt (e.g. 60pt +2pt = 62pt leading). Adjust as required. Sub head message: Ample Soft medium Tracking: Body Copy Header: Ample Soft Bold. Adipiscing elit. Aliquam vitae consequat mi, vel interdum urna. Ut eget tristique metus, in egestas dolor. Adipiscing elit. Aliquam vitae consequat mi, vel interdum urna. Ut eget tristique metus, in egestas dolor. -30 and set to optical kerning wherever possible. Body copy Leading: Body Copy Sub Header: Ample Soft Medium Etiam volutpat conse quat augue sit amet rutrum. Body copy: Ample Soft Regular Adipiscing elit. Aliquam vitae consequat mi, vel interdum urna. Ut eget tristique metus, in egestas dolor. Adipiscing elit. Aliquam vitae consequat mi. Should be the body copy type size +3pt (e.g. 15pt +3pt = 18pt leading). Tracking: -10 and set to optical kerning wherever possible. PayU / Corporate master brand guidelines / March 2015 PayU / Merchants master brand guideline for Nigeria / July 2015 Footer/Legal Copy: Ample Soft Regular. Adipiscing elit. Aliquam vitae consequat mi, vel interdum urna. Ut eget tristique metus, in egestas dolor. Adipiscing elit. Aliquam vitae consequat mi. Version 1.0 / 25 Version 1.0 / 17 Website 1. PayU logo to your website We recommend including the “Secure payments by PayU (logo) to the footer of your website, to educate your customers that PayU is your trusted payment provider, ensuring payments are safe and secure. This also educates consumers on the connection between your brand and PayU. PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 18 Notification Mailer To educate your customers on the connection between PayU and your brand we recommend adding a “payments secured by PayU (logo), our trusted payments provider” to your payment confirmation mailers. We are finding this working well with other merchants. PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 19 Print Ads Payments secured by O&M CAPE TOWN 79460/E For print adverts, please add the Payments secured by PayU (logo) to the footer of the page. See example below Scan this QR code with WeChat, complete the simple registration process & get R100 back into your wallet on WeChat after your first picup. Terms & Conditions apply** deliver whatever. whenever. Download WeChat. Navigated by TomTom. Follow ‘picup’ Official Account & register. Enter the collection & delivery addresses. Choose your vehicle (bicycle / scooter / car) according to your parcel size. Add extra info to help your driver find you faster. Once we picup your goods, track your delivery online. Once delivered, you’ll receive notification. We’ll debit your wallet on WeChat & email you an invoice. www.picup.co.za **One coupon redeemable per user. Limited to first 2000 registered users and valid for 2 months. PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 20 a MasterCard secure code of Verified by Visa activation code which you then use to register and obtain your MasterCard secure code or Verified by Visa Pin. 3D Secure Why do we have 3D Secure? Banks and ecommerce merchants are implementing 3D secure to help protect you, the cardholder, against unauthorised use of your card when shopping online at 3D secure merchants. Tips for a good 3D Secure Experience • • Ensure you have the card you intend to use to pay for the transaction ready. Ensure you have a 3D secure code (MasterCard Secure code or Verified by Visa) To avoid potential drop offs on your site due to 3D Secure we recommend adding this info graphic to your site to educate your users on 3D Secure, why its important, how they register for 3D Secure. ready. If you have not enrolled for 3D secure, you will be prompted to enroll at the 3D Secure allows you to authenticate yourself while making an online payment, therefore minimising point of purchase with the activation code given to you by your bank. the risk of someone using your card fraudulently. • After entering your PIN/Password, the system may take a couple of seconds to authenticate your PIN/Password. This is normal – do not close the browser. The Benefits of 3D Secure https://www.payu.co.za/blog/3D-secure-infographic Online shopping is already very secure with high levels of security and encryption whenever you use your card(debit,prepaid, credit). 3D Secure is the next layer up of security whereby infrequent, there may also be other reasons why the transaction failed, in which case we recommend that you follow the instructions on the screen or contact you can shop in total confidence safe in the knowledge that your card is protected at all times. your bank for further assistance. How do you sign up? Have more questions? Your bank may have given you the activation code for 3D secure enrollment for MasterCard secure code and Verified If you have questions related to 3D Secure or need to change your mobile number, please contact your bank for assistance. immediately. With the activation code, you can register and obtain your MasterCard Secure Code or Verified by Visa Pin with the 3D Secure for online shoppers If you receive an error message, read the message on the screen. If you have entered your PIN/Password incorrectly, you will be allowed to retry. Although your card(debit,prepaid, credit) is further protected from any unauthorised use and fraud. So by Visa. If you do not have an activation code for your debit or credit cards from you bank, please contact your bank your trusted payments provider • [email protected] | 234-1-2793765 | www.payu.com.ng payments secured by your trusted payments provider URL provided by your bank on your card information pack. How does it work? **** If you have already registered, at the time of purchase, your bank presents you with the MasterCard secure code or Verified by Visa pin. When prompted by your bank, all you do is enter your private code at the participating merchants’ websites. Buy What is 3D Secure? 3D Secure provides an extra step during the online payment process to ensure that only you, the Once your identity is confirmed, your purchase is complete — it’s that easy. cardholder, use your card. Also known as Verified by Visa or MasterCard Securecode, it allows you to enter your previously selected PIN/Password or a One Time Pin - helping your bank to know it is you shopping online. With an additional focus on the safety of e-commerce transactions, your bank may have provided with a MasterCard secure code of Verified by Visa activation code which you then use to register and obtain your MasterCard secure code or Verified by Visa Pin. Why do we have 3D Secure? Banks and ecommerce merchants are implementing 3D secure to help protect you, the cardholder, against unauthorised use of your card when shopping online at 3D secure merchants. What if I don’t want to activate my card(debit,prepaid, credit) for 3D Secure? Authenticating online transactions with 3D secure is a regulatory requirement by the Central Bank of Nigeria. It will be useful to obtain it to complete an online transaction successfully. My Card is Blocked – How do I reactivate my card(debit,prepaid, credit) for 3D Secure? Please contact your bank. 3D Secure allows you to authenticate yourself while making an online payment, therefore minimising the risk of someone using your card fraudulently. Tips for a good 3D Secure Experience • Ensure you have the card you intend to use to pay for the transaction ready. The Benefits of 3D Secure Online shopping is already very secure with high levels of security and encryption whenever • point of purchase with the activation code given to you by your bank. your card(debit,prepaid, credit) is further protected from any unauthorised use and fraud. So you can shop in total confidence safe in the knowledge that your card is protected at all times. Ensure you have a 3D secure code (MasterCard Secure code or Verified by Visa) ready. If you have not enrolled for 3D secure, you will be prompted to enroll at the you use your card(debit,prepaid, credit). 3D Secure is the next layer up of security whereby • After entering your PIN/Password, the system may take a couple of seconds to authenticate your PIN/Password. This is normal – do not close the browser. How do you sign up? • Your bank may have given you the activation code for 3D secure enrollment for MasterCard secure code and Verified by Visa. If you do not have an activation code for your debit or credit cards from you bank, please contact your bank immediately. If you receive an error message, read the message on the screen. If you have entered your PIN/Password incorrectly, you will be allowed to retry. Although infrequent, there may also be other reasons why the transaction failed, in which case we recommend that you follow the instructions on the screen or contact your bank for further assistance. With the activation code, you can register and obtain your MasterCard Secure Code or Verified by Visa Pin with the URL provided by your bank on your card information pack. PayU / Merchants master brand guideline for Nigeria / July 2015 **** How does it work? If you have already registered, at the time of purchase, your bank presents you with the Have more questions? If you have questions related to 3D Secure or need to change your mobile number, please contact your bank for assistance. Version 1.0 / 21 Trust in online payment Video Add this video to your site to educate your customers that their payments are safe and secure. Whenever they see the PayU logo they know its safe to shop away. https://youtu.be/tXVWukEfsAo PayU / Merchants master brand guideline for Nigeria / July 2015 Version 1.0 / 22