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26 JULY 2014
ISSUE 246
TSOGO SUN SHAREHOLDER
TO DISPOSE USD1 BILLION
MÖVENPICK HOTELS & RESORTS ANNOUNCED
THE MANAGEMENT TAKEOVER OF A 184-ROOM PROPERTY
AND THE BIRTH OF THE NEWLY REBRANDED MÖVENPICK
HOTEL CASABLANCA.
02
MSC CRUISES OFFERS
TELEMEDICINE ONBOARD
04
IN THIS ISSUE
MARKET UPDATE
GDS
WEEKLY NEWS
ACCOMMODATION
RENDEZVOUS
CLASSIFIEDS
AIR
INTERNATIONAL
AGENT CORNER
TRAVEL TALK
TRAVEL CHANNELS
WHO’S MOVED
PHOTO ALBUM
NEWS & EVENTS
02
03
04
06
08
12
14
18
19
20
21
22
23
24
MÖVENPICK EYES
MOROCCO EXPANSION
11
MARKET UPDATE
TRAVEL TRADE PUBLICATIONS
MENA EXCHANGE RATES
Accurate as of
MANAGING EDITOR
25/07/2014
Mary Kammitsi
[email protected]
Currencies shown in blue
are fixed against the
US Dollar
SENIOR JOURNALIST
Rita Kasziba
JOURNALIST
Maria Kazeli
COUNTRY
CURRENCY
1USD=
PRESS
Maria Demetriadou
Pauline Shahabian
UAE (AED)
Dirham
3.67
Egypt (EGP)
Pound
7.15
DESIGN & LAYOUT
Elena Stylianou
Saudi Arabia (SAR)
Riyal
3.75
Lebanon (LBP)
Pound
1,511.49
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Syria (SYP)
Pound
149.7
Kuwait (KWD)
Dinar
0.28
Qatar (QAR)
Riyal
3.64
Oman (OMR)
Rial
0.38
Tunisia (TND)
Dinar
1.72
Morocco (MAD)
Dirham
8.32
Iran (IRR)
Riyal
26,226.00
Yemen (YER)
Rial
214.92
Algeria (DZD)
Dinar
79.71
Libya (LYD)
Dinar
1.23
WEB DEVELOPER / IT
Soteris Constantinou
DIRECTORS
Andreas Constantinides
Mary Kammitsi
HEADQUARTERS
T.T.W. Travel Trade Weekly LTD
P.O. Box 25255, Nicosia 1308 Cyprus
Tel: +357 22 021607, Fax: +357 22 103670
WEBSITE
www.traveltradeweekly.travel
EMAILS
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[email protected]
[email protected]
Tsogo Sun
Shareholder to
Dispose
USD1 Billion Stake
SABMiller is to sell its 39.6 percent
shareholding, valued at approximately
ZAR11.7 billion (USD1.09 billion) in Tsogo
Sun through a combination of an institutional
placing and a buy-back by the hotel group.
T
he beverages company will dispose of the shares
through two transactions: a fully marketed secondary
placing of up to approximately 305 million ordinary
shares to selected South African and international institutional investors, while Tsogo Sun itself will repurchase
at least 130 million ordinary shares for an aggregates consideration of ZAR2.8 billion (USD260 million).
As Alan Clark, CEO, SABMiller, noted, the company has been a
supportive shareholder of Tsogo Sun since 2002, gaming and hotels are however not its core operations.
Southern Sun Abu Dhabi
Solid Corporate Demand in Riyadh
O
n the back of strong corporate demand, occupancy levels
in Riyadh rose 9.8 percentage points to 68.8 percent in May.
As TRI Hospitality Consulting’s HotStats report shows,
despite a 3.4 percent decline in average room rates to USD246.84,
RevPAR grew 12.6 percent to USD169.40, leading to a 17.8 percent
rise in profitability.
“Although May typically sees occupancy levels subside due to
lower corporate demand, the market remains active with the hosting of several exhibitions, seminars and conferences in various sectors,” observed Peter Goddard, managing director, TRI Hospitality
Consulting.
2
26 JULY 2014
GDS WEEKLY NEWS
ETOA Partners with Amadeus for
Technology Workshop
Sabre Continues its Deal with
Hilton Worldwide
E
uropean Tour Operators Association (ETOA) has announced its partnership with Amadeus, the technology
provider for the global travel industry, for its new flagship travel technology workshop, Showcase.travel Digital.
The workshop will take place on September 30 in central
London, where the focus will be on sourcing travel technology. The event will bring together ETOA buyers of technology,
other similar technology buyers, and technology suppliers,
replicating ETOA’s appointments based workshop format in
order to ensure time efficiency.
H
ilton Worldwide has renewed its agreement with Sabre Corporation, which commits Sabre to marketing
and selling inventory through its global distribution
system (GDS), from the hotel company’s 4,112 properties,
whose range includes 92 international territories and more
than 685,000 rooms.
“Sabre provides tremendous value to Hilton Worldwide
with its expansive global reach and access to millions of
travellers,” suggested Paula Christy, vice president, distribution channel management, Hilton Worldwide, regarding the
agreement’s renewal.
Travelport and Hilton
Sign Long-Term Agreement
T
ravelport has announced a new, multi-year, global full-content deal with one of the largest hospitality companies in the
world, Hilton Worldwide.
The renewed agreement ensures that the US-headquartered
hospitality group’s 4,112 hotels, resorts and timeshare properties will
continue to be made available through Travelport’s travel commerce
platform to travel agency customers worldwide.
“Extending our partnership with Travelport is an important part
of our overall distribution strategy and we very much value their extensive worldwide network of travel agency customers as well as the
focus and investment they have clearly made in enabling highly efficient hotel distribution to the travel trade,” said Eduardo Schutte,
senior vice president, global sales distribution and services, Hilton
Worldwide.
26 JULY 2014
3
WEEKLY NEWS CRUISING
MSC Cruises Offers
Telemedicine Onboard
M
SC Cruises, in collaboration with
Instituto Giannina Gaslini in
Genoa, Italy, will offer paediatric telemedicine services aboard its fleet.
The first cruise line to ever do so, MSC
Cruises is installing telemedicine technology established by Carestream Health,
to enable the communication between
onboard physicians and paediatricians at
the Italian institute. This fully-computerised service will allow onboard doctors to
conduct specialist procedures, including
remote diagnosis, monitoring and radiology, with the highest safety principles.
“We are really excited about this collaboration, which is particularly adapted
to our family cruises, no matter where in
the world,” commented Gianni Onorato,
CEO, MSC Cruises.
4
Royal Caribbean to Use Google
Street View Technology
R
oyal Caribbean International introduced its collaboration with Google
which will see the company
launching Google’s Street View
technology onboard Allure of
the Seas.
By using the software, Royal
Caribbean International clients
will gain an immersive and interactive experience when they
are searching for a vacation, according to Deborah Schenker,
programme manager, Google
UK.
With just a few clicks, guests
will be able to virtually walk
through the various decks of
Allure of the Seas, including the
Royal Promenade, a boulevard
that runs nearly the length of
the ship, Central Park, an outdoor park longer than a football
pitch, and many more.
26 JULY 2014
WEEKLY NEWS
Boeing Predicts Demand for 36,770
New Planes
B
oeing projects a heightened demand for airplanes
over the next 20 years, which is increased by 4.2 percentage points from 2013’s forecast.
The company recently released its annual Current Market Outlook, estimating that the total value of the 36,770
new aircraft will reach USD5.2 trillion.
Fueling this year’s forecast is the single-aisle market,
which is projected to be the fastest growing and most dynamic segment due to the continued emergence of lowcost carriers, which will require 25,680 new airplanes, making up 70 percent of the total units in the forecast.
“There is no question the market is converging to [the
160-seat] size, where network flexibility and cost efficiency
meet,” commented Randy Tinseth, vice president, marketing, Boeing Commercial Airplanes.
26 JULY 2014
New Tourist Projects in
Oman
I
n order to lure more tourists during Khareef,
the governorate of Dhofar has completed
a number of projects this year while, in cooperation with the ministry of tourism, the
authority is also working on other tourist sites
where work is scheduled to be completed this
month, before the start of the Salalah Tourism
Festival which will kick off on the second day
of Eid Al Fitr.
The initiatives include information and
help points, entertainment and food and beverage venues, as well as upgrading of the Al
Meghaisel and A’Dahareez beaches.
Moreover, with visitors and tourists’ safety
topping the list of priorities, the ministry of
tourism signed an agreement with a specialised company to provide rescue and relief
services, in cooperation with the Civil Defence
and Royal Oman Police.
5
WEEKLY NEWS ACCOMMODATION
Jeddah’s Tourism on
the Rise
G
reen Globe, the tourism sustainability organisation,
has awarded its Green Globe Certification Standard to
Mövenpick Hotel Doha, for the third consecutive year.
The areas for which the property proved its excellence
included energy-saving measures, water usage, waste production management, employee’s instruction schemes, and
execution of practices to ensure customer satisfaction. The
development additionally implemented measures regarding
environmentally-friendly communication programmes.
“Our hotel is committing today, to do the right thing for
tomorrow,” commented Fabien Chesnais, general manager,
Mövenpick Hotel Doha.
Rosewood Corniche, Jeddah
Mövenpick Hotel Doha
Third Green Globe Certification
for Mövenpick Hotel Doha
Jeddah continues to attract an increasing number of business and leisure
travellers, ensuring consistent demand
for the city’s hotels.
A
s Hans-Peter Leitzke, managing director, Rosewood
Corniche, Jeddah, explained, the destination has in
recent years emerged as one of the Middle East’s
most important business hubs as well as a top leisure and
shopping spot for both Saudi residents and visitors.
As Leitzke noted, featuring only 127 rooms and suites,
Rosewood Corniche, Jeddah is ideally positioned to provide
the right atmosphere for business,
religious, and leisure
travellers alike.
“The world-class
facilities, refined food
and beverage offerings, and personalised services we offer
through each of our
dedicated staff members are inimitable.
All rooms and suites
enjoy 24-hour butler
service and out butlers take care of all
guest requests,” conRosewood Corniche, Jeddah
cluded Leitzke.
6
26 JULY 2014
ACCOMMODATION WEEKLY NEWS
Hawthorn Suites by Wyndham
Debuts in Saudi Arabia
W
Helicopter Safari by Four Seasons
yndham Hotel Group has introduced its Hawthorn Suites by
Wyndham brand to the Saudi market after rebranding Ramada Hotel & Suites Al Khobar as Hawthorn Suites by Wyndham
Al Khobar.
“Hawthorn Suites by Wyndham is an extended stay brand that provides a comfortable and convenient atmosphere for guests who are on
the road for days or weeks at a time,” explained Khaled Bahgat, general
manager, operations, Hawthorn Suites by Wyndham Al Khobar, adding
that the hotel had gone through a complete renovation before retuning
under the new brand.
New Wellness Experience at
Talise Spas
J
F
our Seasons’ Extraordinary Experiences collection,
which allows travellers to customise their holidays
through a variety of adventures, ranging from extreme
nature excursions to exclusive dining experiences, has made
a new addition to its list.
Four Seasons Resorts and Residences Jackson Hole in
Wyoming, US, now offers wildlife enthusiasts the opportunity to embark on a helicopter safari. The trip, which takes
place on a luxurious Bell 407 helicopter, features a Four Seasons biologist who elaborates on the fauna and animals visible above the Grand Teton and Yellowstone national parks.
umeirah Group has launched a new signature wellness
experience across all its Talise spas in Dubai.
For the first time, guests will be offered two new
unique treatments, Talise Therapeutic and Muscle Re-lease
at Jumeirah Beach Hotel, Burj Al Arab, Jumeirah Emirates
Towers, Jumeirah Zabeel Saray and Madinat Jumeirah.
The customised treatments, which fuse ancient
healing philosophies with
contemporary therapeutic
technology, have been designed to combat stress and
stiffness, and reflect Talise's
core belief that wellness is
not an exclusive concept
but is accessible and suitable for everyone.
A Talise Spa
Millennium & Copthorne Hotels:
50 MEA Hotels by 2017
M
illennium & Copthorne Hotels is to significantly expand its presence in the region with 50 properties
by 2017, Naeem Darkazally, vice president, sales and
marketing, Millennium & Copthorne Middle East & Africa (MEA),
revealed.
“We have ambitious plans to develop and grow all our Millennium & Copthorne brands across the region in the next three
years,” reiterated Darkazally. “Initially, we will open 10 hotels in
the next 12 to 18 months in the UAE, Kuwait and Muscat. [...]
Saudi Arabia will also see 20 hotel openings in the coming years.”
26 JULY 2014
7
RENDEZVOUS
TRAVEL TRADE WEEKLY: Over the past
years, Wyndham Hotel Group has significantly extended its presence in
Saudi Arabia. Which brands will drive
the company’s expansion in the Kingdom over the coming years?
BANI HADDAD: Just a few months ago
[in May] Wyndham Hotel Group opened
its first Super 8 in Riyadh. This marked
not only the brand’s debut in Saudi Arabia, but also the first Super 8 opening
anywhere in the Europe, Middle East, Africa and Indian Ocean region. With over
2,400 hotels globally, Super 8 is the largest economy hotel brand in the world
and we have received tremendously
positive feedback so far on our first
opening in this region. We very much
look forward to expanding the brand’s
network within Saudi Arabia.
In addition to the introduction of our
Super 8 brand to Saudi Arabia, we also
recently launched the Days Inn brand to
the country, with our first Days Inn ho-
Q & A with
Bani Haddad
REGIONAL VICE PRESIDENT, MIDDLE EAST AND AFRICA,
WYNDHAM HOTEL GROUP
TRAVEL TRADE WEEKLY: What are the
main trends determining the company’s expansion strategy?
BANI HADDAD: Our development efforts in Saudi Arabia aim to fulfil two major market gaps - the need for a branded,
quality serviced apartment or extendedstay option in all primary and secondary
cities and the need for dependable accommodation along the country’s highways.
We are confident that with the Hawthorn Suites by Wyndham and Super
8 brands we have the right solution to
meet these needs.
“
WE ANTICIPATE
A FURTHER NINE
DAYS INN HOTELS
TO OPEN IN THE
KINGDOM OVER THE
NEXT SIX YEARS
tel opening in Riyadh in 2013. Since its
opening, Days Hotel Olaya Riyadh has
proven to be the destination of choice
for price-conscious travellers who are
not willing to compromise on the quality of the room they choose. Through
previously-signed multi-unit development agreements, we anticipate a further nine Days Inn hotels to open in the
Kingdom over the next six years, along
with a further 19 Super 8 hotels over the
next five years.
These developments, complemented by our existing presence of nine Ramada hotels, make Wyndham Hotel Group
a leader in the midscale, budget and
economy sectors in a country where the
largest demand comes from precisely
these segments.
The other exciting news is the [recent conversion] of an existing Ramada
Hotel & Suites branded property to a
Hawthorn Suites by Wyndham hotel. The
8
property which is located in Al Khobar
[went] through a full renovation to fit the
brand’s extended-stay positioning [before] reopening in July. Hawthorn Suites
Al Khobar is our first extended-stay hotel
in the Kingdom and we see significant
potential for the brand in the future due
to the volume of domestic travel and the
requirements of local travellers for large,
serviced apartments.
We are also looking forward to opening the country’s first Wyndham Grand
at the King Abdullah Financial District in
Riyadh towards the end of 2015.
TRAVEL TRADE WEEKLY: What were
the main reasons and motivations for
the group to expand in Saudi Arabia?
AS SAUDI ARABIA CONTINUES TO MAKE STRIDES
TOWARD DIVERSIFYING ITS ECONOMY, AN INCREASING NUMBER OF BRANDS ENTER THE
KINGDOM. BANI HADDAD, REGIONAL VICE PRESIDENT, MIDDLE EAST AND AFRICA, WYNDHAM
HOTEL GROUP, SHARES HIS VIEWS ON THE
COUNTRY’S EVOLVING TRENDS AND PROSPECTS.
Ramada Madinah Al Hamra
BANI HADDAD: As the largest country
and economy in the GCC, Saudi Arabia
is a very important market. It is also a
growing market, with a rising number of
domestic travellers with increasing purchasing power.
If you add this to religious tourism, as
well as the significant corporate demand
in all primary cities, the market attractiveness speaks for itself, especially for
a company like Wyndham Hotel Group,
which has such a wide range of brands.
Ramada Al Hada Hotel & Suites
26 JULY 2014
ACCOMMODATION WEEKLY NEWS
Crowne Plaza Riyadh Minhal Adds to Inventory
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rowne Plaza Riyadh Minhal’s ongoing expansion is
set to add 85 club rooms and suites to the property,
bringing its total room count to 308 units.
As Chakib Lahlou, area director, sales and marketing,
Crowne Plaza Hotels & Resorts, explained, the development
also includes the construction of 16 meeting rooms, all
equipped with the latest technology, enabling the hotel to
cater to the growing MICE demand in the Saudi capital.
“We have noticed a major increase in the number of visitors to Riyadh and the city is full every week from Saturdays
to Wednesdays. To overcome the lower occupancy during
weekends and other low demand periods, numerous packages are in place enabling weekenders to experience our facilities and services,” added Lahlou.
Crowne Plaza Riyadh, Minhal
Announcement Ceremony
Dusit International to Debut in
Tunisia
26 JULY 2014
D
usit International’s strategic expansion continues
to gather pace with the company’s first property in
Tunisia set to be unveiled in mid-2018.
The Thai hospitality company partnered with local
firm, Société de Tourisme Samara to bring the resort, which
will be converted from an existing hotel, to the historic city
of Sousse.
Dusit Thani Samara Sousse will be housed within a
mixed-use development comprising a 26,000m2 shopping
mall and an additional 350 residential apartments.
Designs for the 307-key, luxury resort incorporate diverse food and beverage venues, a 1,600m2 spa and direct
access to its own private area on Samara Beach.
“We feel it is an excellent time to enter this new market, as prospects are exciting and political stability is back
in place here in Tunisia,” commented Chanin Donavanik,
CEO, Dusit International, adding that the market is set to
recover sharply.
9
WEEKLY NEWS ACCOMMODATION
Marriott
Khalidia Executive
Hotel Apartments
Apartments Dubai Creek
Khalidia Hotel Apartments Explores
New Markets
K
halidia Hotel Apartments, Dubai, the boutique property
offering fully-serviced units with private balconies, continues to expand its market reach.
As Mohammed Iqbal, general manager, Khalidia Hotel
Apartments, Dubai, explained, after firmly positioning the hotel in the GCC and the Middle East, the management has made
concerted efforts to penetrate the promising markets of India,
China and the CIS countries.
“Our next target is to enter into areas like the Philippines,
South Africa, Central America as well as Nigeria,” revealed Iqbal.
Jumeirah Emirates
Towers Unveils Refurbished Suites
Ramada Downtown Dubai Hosts
Russian Partners
J
R
umeirah Emirates Towers
has revealed its newly refurbished collection of royal and
presidential suites.
The new collection of revamped suites, reflect the hotel’s
combination of luxury, high quality, and innovation, where all units
offer a personalised butler service
and views of the evolving Dubai
skyline.
The unveiling completes the
400 rooms and suites renovation
which commenced in 2012, with a
number of refurbishments scheduled for this year.
Jumeirah Emirates Towers
amada Downtown Dubai
welcomed a group of
agents from Natalie Tours,
the Russian and CIS tour operator
that brings in more than 250,000
tourists annually to the UAE.
The agents visited Dubai
for a familiarisation trip that included a lunch and a tour of the
hotel.
According to Samir Arora,
general
manager,
Ramada
Downtown Dubai, the group
was especially impressed with
the suite accommodation, the
facilities available for families
and the central location of the
property.
“With increased connections between Dubai and Russia,
Ukraine and other CIS countries
from airlines such as flydubai, we
are optimistic that we will see a
boost in traffic from these countries,” added Arora.
Marriott
Golden Executive
Sands Hotel
Apartments
Apartments
Dubai Creek
Golden Sands Hotel Apartments
Holds European Roadshow
10
G
olden Sands Hotel Apartments, Dubai, participated in
a five-day roadshow across three major European cities to promote the property’s offerings and showcase
the emirate’s fast-paced development.
Organised by the Dubai Department of Tourism and Commerce Marketing, and co-sponsored by the hotel, the programme was rolled out in Paris, Zurich and Milan and attracted
some120 guests in each city as Mohammad Khoori, general
manager, Golden Sands Hotel Apartments, explained.
The initiative came on the back of increased visitor numbers, since between 2002 and 2012, European arrivals to Dubai
more than doubled.
26 JULY 2014
ACCOMMODATION WEEKLY NEWS
Mövenpick Hotels & Resorts announced the
management takeover of a 184-room property, formerly Husa Casablanca Plaza, and
the birth of the newly rebranded Mövenpick
Hotel Casablanca.
W
ith a presence already in Tangier since 2001,
the hospitality group marks its third venture in the vibrant and colourful destination
of Morocco with the scheduled opening of
Mövenpick Hotel Marrakesh in early 2015.
Renovated in 2011, the five-star hotel will undergo further
improvements to certain areas, while it will remain in full operation, in order to reflect the high Swiss standards Mövenpick
Hotels & Resorts is renowned for, as Alan O’Dea, senior vice
president, Africa, Mövenpick Hotels & Resorts, said.
Corinthia Hotel Khartoum Upgrades
its Services
I
Marriott Executive Apartments Dubai Creek
MÖVENPICK EYES
MOROCCO EXPANSION
Corinthia Hotel Khartoum
n a bid to enhance guest experience,
Corinthia Hotel Khartoum has given
a facelift to a number of its facilities.
“At the Corinthia Hotel Khartoum
we strive to offer personalised services
where we recognise our clients as individuals,” explained Nicholas Borg, general manager, Corinthia Hotel Khartoum.
“We achieve this by familiarising ourselves with each client’s needs, which includes getting acquainted to [their] business, as well as their business objectives,
so that we can tailor our service delivery
to each specific requirement.”
The hotel has recently updated its
menus and food and beverage services,
while the new personalised culinary and
butler experience adds another tailormade dimension to guests’ experience.
Mövenpick Hotel Casablanca
Millennium & Copthorne Hotels:
Nine New Saudi Hotels
M
illennium & Copthorne Hotels continues to strengthen its
presence in Saudi Arabia with nine new hotels currently
under construction. As Naeem Darkazally, vice president,
sales and marketing, Millennium & Copthorne Middle East & Africa,
explained, besides those properties, which collectively represent
over 4,000 rooms, further 14 projects are under final negotiations.
In 2015, five properties are expected to open, including Millennium Hotel Hayel, Millennium Hotel Jizan, M Hotel Makkah, Studio M
Riyadh and Millennium Hotel Tabouk, while Millennium Al Baha Hotel
is scheduled for completion in 2016. Grand Millennium Hotel Riyadh is
to launch in 2017, and will be followed by Millennium Hotel & Apartments Jeddah and the 1,400-key Millennium Hotel Makkah in 2018.
26 JULY 2014
11
CLASSIFIEDS RECRUITMENTS
FREE
RECRUITMENT LISTINGS
IN TRAVEL TRADE WEEKLY
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12
26 JULY 2014
RECRUITMENTS CLASSIFIEDS
NEWLY-OPENING 5-STAR DESERT RESORT HAS SIX OPENINGS
Newly-opening 5-star desert resort near Al Ain, UAE, is seeking for the
following posts. All must have a minimum of 5 years of experience in the
same position in 5-star chain hotels.
 Food and beverage manager
 Chief engineer
 Waitress / waiters
 Security manager
 Front office desk agent
 Guest relations officers
CAPITAL CLUB DUBAI VACANCY
Website: www.gloriahospitality.com
Email address: [email protected]
Telephone Number: +971 2 644 4739
Fax Number: +971 2 644 4759
IN-HOUSE GRAPHIC DESIGNER (BEACH HOTEL IN RAS AL KHAIMAH)
Must be fluent in Arabic and English, reading and writing.
Work for one of the top 10 most exclusive private member’s Clubs in the
world: Capital Club Dubai.
Accepting applications for Membership Managers to
[email protected]
Must have sales experience in luxury goods and/or hospitality, a strong UAE
business network and a 5* professional attitude.
26 JULY 2014
Bin Majid Hotels & Resorts information:
If you are looking to start a career at a fast-paced innovative company with
loads of opportunities, then look no further than Bin Majid Hotels &
Resorts. We are growing dynamically and are looking for motivated,
talented and proactive individuals to join our team.
Must be fluent in Arabic and English, reading and writing.
Please send your CV to: [email protected]
13
WEEKLY NEWS AIR
Kuwait Airways
Partners with Turkish
Airlines
Kuwait Airways carried out a reception to celebrate
the ground handling pact with Turkish Airlines for the
latter’s aircrafts at Kuwait International Airport (KIA).
P
resent at the event was Fawzi Khorshid, director of ground handling, Kuwait
Airways, who expressed his pleasure for the collaboration between the two
leading airlines at KIA.
As Khorshid outlined, the benefits to which all clients of Kuwait Airways are entitled include classified areas for luggage check in, supplied with the latest technologies, and systematic maintenance services of aircrafts for which the airline provides
ground handling services, to secure prompt flight departure.
The four daily flights to and from KIA operated by Turkish Airlines, which are set
for a seasonal increase, will enjoy Kuwait Airways’ dedicated efficiency measures.
Emirates Goes Double Daily to Mauritius
Celebrating the partnership
Etihad Touches down in
Yerevan
E
mirates is to serve Mauritius with an added daily Airbus A380 service from December 1.
The second A380 operation, which will replace the existing
Boeing 777, will increase Emirates’ capacity on the route by 19 percent.
The ongoing A380 service into Mauritius has enjoyed exceptional
popularity since its launch on December 16, 2013, with more than
150,000 passengers having flown to the paradise island during that
time, revealed Orhan Abbas, senior vice president, commercial operations, Latin America, Central and Southern Africa, Emirates.
Commenting on the enhancement, Michael Yeung Sik Yuen, minister of tourism and leisure, Mauritius, said that the new milestone will
promote the island and the airport as a premier league destination in
the Indian Ocean, being the only airport that will offer Emirates’ services
using entirely A380 aircraft.
14
E
tihad Airways has commenced direct services between Abu Dhabi and Zvartnots
International Airport, connecting the UAE
capital and Yerevan four times a week.
The new route is operated by a two-class Airbus A320 aircraft, configured to carry 136 passengers, offering a total of 1,088 seats per week.
According to James Mueller, senior vice
president, Etihad Airways, the new services,
which reinforce the airline’s commitment to
emerging markets, will cater for the significant
and growing demand for travel between the
UAE and Armenia, as well as cities with large Armenian populations around the globe.
As Sergey Avetisyan, deputy minister of
economy, Armenia, highlighted, the route will
also contribute to inbound tourism and stimulate economic and commercial ties between the
UAE and Armenia.
26 JULY 2014
AIR WEEKLY NEWS
Etihad Airways and Air New Zealand Agree Maintenance Deal
C
odeshare partners Etihad Airways and Air New Zealand have
now signed a wide-ranging agreement to provide reciprocal
line maintenance services in Melbourne and Los Angeles.
The maintenance services to be performed may include transit, daily and weekly checks, scheduled engineering services and fault repairs
for the aircraft systems and passenger cabins.
Jeff Wilkinson, senior vice president, technical, Etihad Airways, said
that the successful codeshare partnership with Air New Zealand goes
back three years and it is a delight to build on this foundation by working together in the technical area.
“Etihad Airways’ Melbourne line maintenance facilities, services and
personnel are world-class, and we look forward to servicing Air New
Zealand’s aircraft while they perform similar line maintenance for us at
their modern facility in Los Angeles,” he added.
Qatar Airways Links Doha and
Dallas/Fort Worth
Q
atar Airways has commenced daily nonstop services between Hamad International Airport and Dallas/Forth Worth International Airport, expanding
the carrier’s global network to seven gateways within the US.
Along with Houston, Qatar Airways’ other destination
in Texas, Dallas/Fort Worth, the home of oneworld alliance
partner, American Airlines, will serve as a crucial junction
between the carrier’s global network via Doha and other
key destinations across its
route map.
“Together [with American
Airlines], we can proth
Wor r
t
r
vide
North Texas and the
o
ata
as/F
Dall esents Qh new
surrounding
region with
repr ys’ 10t this
f
a
o
unparalleled service and
Airw ination
dest year?
better connections to Doha
and around the world,”
noted Akbar Al Baker, CEO,
Qatar Airways.
According to Sean
Donohue, CEO, Dallas/Fort
Worth International Airport,
pinpointed, the new nonstop service will add almost
USD200 million annually to
the region's economy.
kn
Did you
ow. .
Qatar Airways Touches Down
26 JULY 2014
15
WEEKLY NEWS AIR
Qatar Executive Celebrates Fifth
Anniversary
Etihad Cargo Adds to Swiss and
US Services
Q
atar Airways’ business jet arm, Qatar Executive, has celebrated its fifth anniversary. Launched in 2009 as Qatar Airways’
corporate jet subsidiary, Qatar Executive has been part of
the airline’s ongoing global growth strategy, and continued commitment to the Middle East business travel community.
The once modest charter operation has since evolved into a successful business which has developed into a world-class corporate jet
company. To date, the company has almost tripled its private jet fleet.
Discussing the growth of the company, Akbar Al Baker, CEO, Qatar Airways, noted, “In just five years, Qatar Executive has become a
benchmark company in the business aviation industry, as a result of
our dedication and commitment to the global travelling elite.”
Etihad Airways and Philippine
Airlines Strengthen Ties
E
tihad Airways has entered into a strategic partnership
with Philippine Airlines, heralding a new era of cooperation between the carriers.
The deal, which builds on the original codeshare agreement, covers codeshare flights, loyalty programmes, airport
lounges, joint sales and marketing campaigns, a Philippines
domestic air pass, cargo, and the coordination of airport
operations to provide a better guest experience at the Abu
Dhabi and Manila hubs.
According to James Hogan, president, Etihad Airways,
the broad scope of the commercial agreement reflects not
only the strength of the relationship between the airlines
but also the close ties between the UAE and the Southeast
Asian country.
E
tihad Cargo has further extended its reach in Switzerland and the US by adding bellyhold capacity on flights
between Abu Dhabi and Zurich and Los Angeles respectively.
The move follows the recent inauguration of passenger
services to the two cities by Etihad Airways.
The new Abu Dhabi – Zurich operation offers cargo
customers 260 tonnes of weekly bellyhold uplift capability
while flights between the UAE capital and the American city
provide 130 tonnes of weekly bellyhold volume.
Kevin Knight, chief strategy and planning officer, Etihad
Airways, described Switzerland and the US as two key markets for the company.
RJ Introduces e-Freight System
R
oyal Jordanian Airlines (RJ) in collaboration with global IT provider, CHAMP Cargosystems, has launched its e-freight system.
The new offering enables cargo agents to seamlessly conduct cargo bookings and create airway bills through a system website.
e-freighting is one of the initiatives of the International Air Transport Association (IATA)’s Simplifying the Business programme, an industry-wide initiative aimed at replacing paper usage with electronic
data and messages.
Muath Majali, vice president, cargo sales and service, RJ, described the cargo sector as the second fundamental arm of the company and reiterated RJ’s eagerness to offer state-of-the-art services
to ease freighting activities.
16
26 JULY 2014
RENDEZVOUS
TRAVEL TRADE WEEKLY: Indonesia
has long established itself as one of
the most popular Asian destinations
for Middle Eastern travellers. How
have guest numbers from the region
grown over the past years?
NIA NISCAYA: International tourists from the Middle East increased
35.02 percent from 98,270 in 2012 to
132,679 in 2013, [and the figures have
grown] 53.53 percent until this April.
The main reason behind this growth is
the increased seat capacity from Saudi
Arabian Airlines and flynas from the total of 1,789,528 seats in 2011-2014 to
2,031,276 seats today with direct services between Jakarta and Jeddah.
Furthermore, another reason is Indonesia’s mild weather and splash of green
view, especially in the mountain area.
Also, Indonesia and MENA countries
have similar culture and religion, so it is
suitable for tourists from the MENA area
and they love it.
Q & A with
Nia Niscaya
DIRECTOR, INTERNATIONAL PROMOTION, MINISTRY OF
TOURISM AND CREATIVE ECONOMY, INDONESIA
TRAVEL TRADE WEEKLY: What makes
the MENA region a key market for Indonesia?
NIA NISCAYA: The high growth rate of
tourist arrivals, good connectivity between Indonesia and MENA and the
type of travellers from MENA countries,
who are considered high spending visitors who usually travel with their families, make MENA an important market
for the country.
Indonesia’s tourism product is perfectly convenient and suitable for these
travellers.
TRAVEL TRADE WEEKLY: What other
aspects make Indonesia an attractive
destination for Arab holidaymakers
and businessmen?
NIA NISCAYA: Indonesia offers many
excellent opportunities. Besides, it is
rich in nature and culture and 90 percent of Indonesians are Muslims.
Indonesia possesses conditions
that make it a convenient destination
for Muslim travellers. Muslim-friendly
facilities such as Halal food restaurants,
apartment hotel services, Qibla and
Istinja facilities are easy to find. Also,
most of Indonesia’s tourism products
and destinations are Sharia-compliant.
Indonesia also provides a modern
lifestyle with shopping centres and outlets of famous international lifestyle
brands. Furthermore golf facilities, family
entertainment and MICE facilities are also
available in Jakarta, Medan, Bandung,
Bali, Surabaya, and in other destinations.
TRAVEL TRADE WEEKLY: The tourism
board has recently revealed plans to
attract some 214,000 visitors from
the Middle East. What kind of initiatives are being implemented in order
to lure more guests from the region?
NIA NISCAYA: Our country’s main targets
in the MENA region are Saudi Arabia, the
UAE, Egypt and Bahrain, while Qatar and
Kuwait are our potential markets. In fact,
26 JULY 2014
“
OUR COUNTRY’S
MAIN TARGETS IN
THE MENA REGION
ARE SAUDI ARABIA,
THE UAE, EGYPT
AND BAHRAIN
TRAVEL TRADE WEEKLY: Please tell us
about the tourism ministry’s main activities for the current year.
INDONESIA REAPED SOME USD10.1 BILLION
IN FOREIGN EXCHANGE EARNINGS FROM 8.8
MILLION OVERSEAS TOURISTS IN 2013. HERE,
NIA NISCAYA, DIRECTOR, INTERNATIONAL PROMOTION, MINISTRY OF TOURISM AND CREATIVE
ECONOMY, INDONESIA, TALKS ABOUT THE MENA
MARKET’S INCREASING IMPORTANCE.
we have started tapping into Qatar and
Kuwait in 2010 and 2012 respectively.
We have a grand marketing strategy, namely 16-16-7. It consists of 16
focus market countries, including the
Middle East and 16 priority destination
areas beyond Bali […].
The number seven represents our
seven primary products namely culture
and heritage, nature and ecotourism,
culinary and shopping, health and wellness, sport and recreation, MICE and
cruise tourism.
“
INDONESIA
POSSESSES CONDITIONS THAT MAKE
IT A CONVENIENT
DESTINATION
FOR MUSLIM
TRAVELLERS
NIA NISCAYA: We promote Indonesian
tourism through several activities, and
we also participated in the annual Arabian Travel Market in Dubai.
We also try to organise regular sales
missions to Saudi Arabia’s three key cities,
and we are planning to expand our activities to also to Riyadh and Dammam.
Our main theme for the current year
is MICE. In fact, Indonesia has a host of
world-class MICE related events, including a World Trade Organization meeting, as well as gatherings for Asia Pacific
Economic Cooperation officials.
TRAVEL TRADE WEEKLY: How popular is the MENA region among Indonesian travellers?
NIA NISCAYA: Over the years, the number of Indonesian travellers visiting MENA
countries has been growing noticeably,
with many of these travellers flying to
Saudi Arabia for Hajj and Umrah.
Based on our statistics, both Indonesia and Saudi Arabia could attract
more visitors and we believe that cooperation is the key word to increase arrivals to the two countries.
17
WEEKLY NEWS INTERNATIONAL
BWI Unveils Australian
Resort
Crystal Lagoons Enters Southeast Asia
B
C
rystal Lagoons is expanding its global presence in key Southeast Asian markets with the upcoming launch of a 6.3ha project on the Indonesian island of Bintan.
Located at the heart of the Treasure Bay Bintan project, the 338ha
mixed-use community will feature a sparkling crystalline lagoon as
the leisure centrepiece of its Southern Precinct district.
“This will be a first-of-its-kind tourism project not only for Indonesia, but for Southeast Asia, and with infrastructure investment and the
tourism dollar supporting economic growth in key regional markets, we
add further value to the tourism proposition of a destination through the
application of our revolutionary technology in order to create unique
leisure-centric destinations,” said Kevin Morgan, CEO, Crystal Lagoons.
est Western International (BWI) has
launched a new upscale resort on
the Coral Coast of Western Australia.
Located in the town of Kalbarri, 600km
from Perth, BEST WESTERN PLUS Kalbarri
Edge Resort offers 72 units, a restaurant,
swimming pool, gym and outdoor dining
and barbeque areas.
“Our upscale BEST WESTERN PLUS
brand has been delighting guests in Asia
and the Middle East for several years
now, and we are delighted to expand
this popular product in Australia,” commented Glenn de Souza, vice president,
international operations, Asia and Middle
East, BWI, adding that the brand is set to
appeal to the increasing number of tourists visiting the area, famed for its pristine,
unspoiled landscape.
DoubleTree by Hilton Jakarta - Diponegoro
DoubleTree by Hilton
Jakarta – Diponegoro Opens
H
ilton Worldwide celebrated the official launch of its first
DoubleTree by Hilton branded hotel in Indonesia’s vibrant capital city on June 18.
The new, upscale DoubleTree by Hilton Jakarta - Diponegoro is a 253-room hotel with three dining outlets, a spacious
outdoor pool and generous meeting facilities, ideally suited to
business and leisure travellers, while it is 4.2km away from the
Central Business District, near multinational companies, embassies, government offices as well as the city centre’s popular
shopping, dining and entertainment landmarks.
Earlier that day, Hilton Worldwide also announced its global
partnership with national carrier, Garuda Indonesia, benefitting
members of both GarudaMiles and Hilton HHonors when they
stay at any of the hotels within the Hilton Worldwide portfolio.
18
26 JULY 2014
AGENT CORNER
Agent’s Insight
NAME:
Leon Almeida
POSITION:
Contracts manager
COMPANY:
Destinations of the World
LOCATION:
UAE
WEBSITE:
www.dotw.com
Who are you?
I was born and raised by my loving parents in sunny Dubai and my hobbies are fine
arts, collecting comics and playing football. Destinations of the World (DOTW) is a
19-year old dedicated business-to-business (B2B) travel industry wholesaler that
now has 22 offices in strategic locations around the world with over 300 multilingual professional staff. The core practices are fully supported and disciplined by
DOTW’s pioneering technology and its dedicated employees. The company’s constant investment in people and technology is the main reason why until this day
we are able to successfully connect travel professionals and build loyalty amongst
our suppliers and customers.
What is your favourite thing about working in the travel industry?
Meeting other travel professionals from all over the world and learning more about
the UK and Ireland, its culture and an array of products.
Where would you like to travel to for your next holiday?
My next holiday destination is Fort Lauderdale, Florida, US. Fort Lauderdale is famous for its beaches, arts, culture and events.
Why should people come to you for travel advice?
I work very closely with VisitBritain to gain first hand information about Britain and
travel on regular familiarisation and contracting trips to ensure that DOTW’s B2B
portal has all the necessary products for our worldwide clientele.
26 JULY 2014
19
TRAVEL TALK
Since last April we have
broadened our horizons to
the GCC markets
SUMATHI
RAMANATHAN
Regional manager,
Asia Pacific and the
Middle East, VisitBritain.
“We recognised the importance
of the travel trade and we are
forming strong partnerships
in the region. Our strategy in
the region was very UAE- and
Dubai-focused. Since last April
we have broadened our horizons to the GCC markets so we
have six gateway cities, Dubai,
Abu Dhabi, Doha, Kuwait City,
Riyadh and Jeddah so we have
started branching out actively.”
Saudi Arabia is a huge
market
RICHARD
POWER
Director of
communications,
Rocco Forte Hotels.
“People are becoming increasingly aware that Saudi Arabia is
a huge market, and holds such
potential. Sir Rocco Forte has
strong ties to the Middle East,
through his previous role with
the Forte Group, and he wanted to return to the region and
thought that Jeddah would be
a great option, due to its fantastic location which attracts both
commercial and leisure tourists.
We receive many guests to our
existing hotels in Europe from
the Kingdom, and so we know
that there is a familiarity and
loyalty to the Rocco Forte Hotels
brand – even without a presence in the GCC, currently.”
You will also hear from
us soon regarding an
exciting food and beverage concept
FLORIAN
WILLE
Residence manager,
Kempinski Residences
& Suites, Doha.
“In the coming months, we will
focus on healthy and balanced
lifestyle. We are planning to introduce the use of fresh, locally
sourced products from farms in
Qatar and take it even further.
You will also hear from us soon
regarding an exciting food and
beverage concept which we believe will shake up Doha’s dining
and lounging scene.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel
industry professionals to discuss current issues and share stories.
We want to hear from you, so send your comments, questions,
frustrations and observations to [email protected]
20
26 JULY 2014
TRAVEL CHANNELS
Etihad Airways Received
100th and 101st Aircraft
Etihad Airways celebrated a major milestone as the airline took delivery of its
100th and 101st aircraft on the same day.
T
he 100th aircraft, a new Airbus
A321-231, which arrived from
Hamburg, was welcomed by
more than 500 Etihad Airways
employees.
For an airline which launched operations just 10 years ago, receiving the
100th aircraft is a significant achievement, said James Hogan, president, Etihad Airways.
“Etihad Airways continues to grow, to
prosper and to lead the way in innovation
and service. Today, we fly the most technologically advanced and fuel efficient
aircraft available, setting new standards
in comfort and reliability,” added Hogan.
Etihad Welcomed New Aircrafts
SCTDA Hosts Orientation Programme
for Tourism Industry Partners
IATA Reports African Air Market’s
Potential Benefits
T
he International Air Transport
Association (IATA) has issued
a report carried out by InterVISTAS, an independent consulting
company, analysing how the enactment of the 1999 Yamoussoukro
Decision by 12 African air markets
would provide benefits.
The decision’s main aim was
the liberalisation of air markets
through the removal of restrictions from air services, and would
provide advantages in the employment and economic progress areas.
“It is unfortunate that African
states are opening their air markets
to third countries but not to each
other”, commented Iyabo Sosina,
secretary general, African Civil
Aviation Commission, adding that
Africa is a huge potential aviation
market.
Students Donate to Al Ain Zoo
S
harjah Commerce and Tourism Development Authority (SCTDA) hosted a two day orientation tour,
titled Sharjah My Destination, on June 24 – 25, as
part of its strategy to enhance the skills and expertise of
tourism industry partners. The tour featured visits to tourist attractions and cultural centres across Sharjah, as H.E.
Khalid Jasim Al Midfa, director general, SCTDA, emphasised
the importance of such orientation programmes and training workshops in view of the growing number of tourists
visiting Sharjah, and due to the role employees in this sector
play in promoting the tourism product.
Sharjah Cultural Centre
26 JULY 2014
F
ollowing a two month campaign as part of the International
Baccalaureate Primary Years Program, students from Dubai
International Academy presented Al Ain Zoo with a generous
donation, in a bid to assist the zoo in protecting endangered animals.
During the two month campaign, the students developed
initiatives and coordinated a series of school events, and raised
AED1,500 (USD408) towards Al Ain Zoo’s conservation program of
the Arabian leopard.
Discussing the donation, Muna Al Dhaheri, chief of conservation and education, Al Ain Zoo, commented, “We are grateful for
this wonderful initiative that reflects constant support for our animal conservation effort.”
21
WHO’S MOVED
SARAH
NABIL
ROBERT
DOUGLAS
22
Sarah Nabil has been promoted to director of public
relations at Four Seasons Hotel Alexandria at San Stefano.
After graduating from Alexandria University, Nabil
began her career at a diving
centre in Dahab. She then
took on a challenge to work
as executive secretary of the
general manager and public
relations coordinator for a resort in the town before joining Four Seasons Hotel Alexandria at San Stefano where
she first worked as administrative assistant to the director of food and beverage and
later as a catering sales assistant. In 2008 she returned to
the public relations department as assistant manager,
rising to the role of public
relations manager, before
taking on her new role as director of public relations.
Robert Douglas has been
named general manager for
Armenia at Etihad Airways.
In his position, Douglas will
lead the airline’s Armenian
sales and marketing operations from its new Yerevan
office.
Douglas' aviation career spans
more than 30 years. Prior to
joining the Abu Dhabi-based
carrier in 2005, Douglas
worked in more than 10 countries with British Airways and
partner airlines. He moves to
Armenia from Jakarta, where
he served as Etihad Airways’
general manager for Indonesia since 2007. Previously, he
held the position of area manager for Northern India and
Nepal.
Douglas’ appointment coincides with the launch of Etihad Airways’ new services to
Yerevan.
MARC
BENNETT
ANGELA
CHRISTODOULOPOULOU
Marc Bennett has joined
Dubai Corporation for Tourism and Commerce Marketing
(DCTCM)’s management team
as the new senior vice president
of international operations.
With over 18 years of experience in the leisure and hospitality industry, Bennett will be in
charge of branding, promotion
and marketing and he will oversee tourism sector relations,
strategic alliances and the destination’s overseas offices.
He joined DCTCM from Emirates, where he was responsible for spearheading all
business units within the destination and leisure divisions
including Emirates Holidays,
Arabian Adventures, Congress
Solutions International, and
Emirates Wolgan Valley Resort
& Spa. Prior to that, Bennett
held senior roles with TUI Travel and Thomas Cook Group.
Angela Christodoulopoulou
has been named director of
sales and marketing at Ramada
Plaza Jumeirah Beach Residence and Ramada Sharjah.
In her position, Christodoulopoulou, who has 20 years of
experience in the industry, will
lead the sales and marketing
team in developing strategies
directed towards achieving set
sales targets and maximising
revenue for both properties. In
addition, she has been tasked
with further strengthening the
existing ties with the hotels’
key partners and generating
leads for new business deals.
Prior to joining the two properties’ team, Christodoulopoulou served as director of sales
and marketing for Park Hyatt
Dubai, while before moving
to the UAE, she was with Hyatt Regency Thessaloniki in
Greece.
26 JULY 2014
PHOTO ALBUM
Take a Shot!
Share with us the latest images of your activities and let your colleagues
know what you have been up to.
Send your photos to [email protected]
Because a picture is worth a thousand words...
David Cameron, prime minister, UK (left),
Tom Enders, CEO, Airbus Group and Akbar Al
Baker, CEO, Qatar Airways at the Farnborough
Airshow 2014
Four Points by Sheraton Sheikh Zayed Road
organised an Iftar for the Special Needs Future
Development Center
Iftar for Cabs 2013- Le Royal Meridien Abu Dhabi team with
Cab Drivers
26 JULY 2014
Emirates celebrates with 2014 FIFA
World Cup winner Germany
Etihad Airways honoured for leading financial
planning department of the year
Emirates takes delivery of 50th Airbus
A380 aircraft
Farnborough International
Airshow 2014
Hussain Sajwani, CEO, DAMAC Properties (left), handed over AED1
million (USD272,250) to the UAE water aid campaign
23
NEWS & EVENTS
Turkish Airlines
Holds Roadshow in
Dubai
EVENTS
INCENTIVE, BUSINESS,
TRAVEL & MEETINGS EXPO
(IBTM) INDIA
Chennai, India,
September 3 – 5, 2014
(www.ibtmevents.com)
An invitation-only event for
India’s inbound, outbound and
domestic incentives, business
travel and meetings industry.
T
urkish Airlines, in partnership with
Andalusia Tourism Board and Costa
del Sol Tourist Board, held a roadshow for Dubai-based travel agents at Al
Ghurair Arjaan by Rotana, Dubai.
Participants of the event not only enjoyed a presentation of the destinations’
highlights, but were also introduced to the
news that Turkish Airlines is increasing its
operations between Istanbul and Malaga to
10 weekly services during the summer peak
season between August 4 – 29.
“To further highlight our connections throughout Southern Europe we are
working closely with tourism authorities
to showcase destinations that appeal to
travellers from the Gulf,” commented Emre
Ismailoglu, general manager, Dubai and
Northern Emirates, Turkish Airlines, noting
that earlier this year the company organised a familiarisation trip to Malaga, offering agents from the UAE the opportunity to
explore Andalusia and its many attractions.
SHANGHAI INTERNATIONAL
GOLF & TRAVEL (SIGT)
Shanghai, China,
September 5 – 7, 2014
(www.shanghaigolfshow.com)
SIGT will be a meeting place
where golf industry people and
golf enthusiasts can interact.
KERALA TRAVEL MART (KTM)
Kochi, India
September 18 - 20, 2014
(www.keralatravelmart.org)
KTM brings together the
business fraternity and the
entrepreneurs behind Kerala’s
products and services.
WORLD ROUTES 2014
Chicago, US,
September 20 – 23, 2014
(www.routesonline.com)
An essential global gathering
for aviation organisations
from across all countries and
continents.
CITYSCAPE GLOBAL
Dubai, UAE,
September 21 – 23, 2014
(www.cityscape.org)
Cityscape Global’s mission is to
enhance and support the vision
for real estate growth worldwide
to an international audience.
24
26 JULY 2014