Midas In Motion - Midas Hospitality

Midas In Motion
I F E V E RY O N E I S M O V I N G F O R W A R D
T O G E T H E R , T H E N S U C C E S S TA K E S C A R E
O F I T S E L F.
Newsletter Date
Volume 1, Issue 1
~HENRY FORD
From the Desk of Rob…..
tionary effort an employee expends on behalf of the organization.
a measurement of an employee’s “happiness” with current
job and conditions; it does not
measure how much effort the
employee is willing to expend.
An engaged employee is
loyal and productive
and a satisfied employee is someone who
plays video games at
the desk.
I
*we need to measure
Employee Satisfaction:
By Rob Willard, President
Don’t Be THIS Guy!!!
attended
a
Hilton
owners
Engaged vs. Satisfied - what meeting and the Gallop repreand grow engagement.
sentative spelled it out like this:
does it mean?
Employee Engagement:
a measurement of an employee’s emotional commitment to
an organization; it takes into
account the amount of discre-
Are you an Engaged
or just a Satisfied
Employee?
Our vision is to create a culture
and environment that will encourage and promote positive associate
morale, enhance guest satisfaction
and drive desired profitability in all
of our hotel assets.
Inside this issue:
DEVELOPMENT
2
CORPORATE EMPLOYEE
SPOTLIGHT
2
Make the workplace fun
Initiate guest contact and practice the 10-5
VOICES FROM WITHIN
3
SAFETY AND IT TIPS
3
Do whatever it takes to make our guests
LEADERSHIP SCORECARD 3
Anticipate our guests’ needs and deliver
AWARDS &
RECOGINATION
The Midas Difference
Vision Statement
“Engaged
Employees
are Loyal
and
Productive”
rule
happy
genuine hospitality
Strive for improvement
4
Path to Success
A vision which started almost three years
ago is now an operating hotel. The 1st
Legacy Suites has opened in Donaldsonville, LA. Legacy Suites is an extended-stay
concept developed internally.
Legacy
Suites is the better choice for your extended-stay experience. This 1st prototype has
113 suites with full kitchens in every suite.
Amenities include a C-Store, Fitness Center, Guest Laundry Facility, Locker Room
and Gathering Room. The goal for the
Legacy Suites brand is to develop & build 5
in 5 years. The 2nd Legacy Suites will be
breaking ground in the 4th quarter of 2015
in Rock Hill, SC.
Please visit www.LegacySuites.com to
learn more about the brand.
We are proud of Legacy Suites.
Another exciting project currently under
construction is the Courtyard by Marriott –
St. Peters, MO. MC Hotel Construction, a
Midas Hospitality affiliate, is making progress on this 4 -story prototypical Courtyard by Marriott.
Team Legacy Suites
This development started in May 2013
when we acquired the former Holiday Inn
St. Peters. This hotel has a deep history
with Midas, as Tina VanLeer & Juanita
Koen (Midas 1st employee) were employees at this hotel for over a combined 40
years. Christy Owens, GM at Holiday Inn
Express O’Fallon, also worked at the Holiday Inn as well. We demolished the former Holiday Inn in 2014 and commenced
construction of the $15M Courtyard in
January 2015. The Courtyard will have
123 rooms with over 2,000 sq/ft of
meeting space. The hotel has great visibility from I-70 in St. Charles County and we
are very proud of this redevelopment.
Anticipated opening of the hotel is December 2015.
Our 1st Legacy Guest
Come In We’re Open
Legacy Suites, Donaldsonville
We would like for you to be informed of all new developments happening at Midas
and one of the most efficient ways to do this is through social media.
Our pages are live and active and we would love for you to ‘Like’ and ‘Follow’ them.
Please follow the links below to our pages:
Facebook
Midas Hospitality: https://www.facebook.com/MidasHospitality?fref=ts
Legacy Suites: https://www.facebook.com/LegacySuitesExtendedStay?fref=ts
Twitter
Midas Hospitality: https://twitter.com/MIDASHOTELS
Courtyard by Marriott, St Peters, Mo
Angie Becker
I am from a small town in the
middle of nowhere: Shellsburg
Iowa. A town of less than 900
people. I’m single and have no
kids, although I sometimes have
to supervise my roommate, Jack
as he likes to do dumb things. I
have 2 older sisters (Nichole and
Missy) and 5 nieces and nephews
(Clay, Will, Abby, Harley, Ivory).
My pet rock’s name is Cy. I am a
Cyclone from Iowa State Universi-
ty where I graduated in 2007 with
a Bachelor of Science in Accounting and Management.
Name one thing that many people don’t know about you.
As a kid growing up, my family
shot fireworks professionally. We
were that crazy group of people
who would work in crazy heat and
sun for 2 days to put something
together that would blow up in 30
minutes. I learned hands-on how
Get to know our Corporate Staff…..
to build fireworks shells by hand
and design new bursts.
What is the funniest prank ever
played on you?
back by convincing my sisters and
me that he complained to the
manager and ended up getting the
housekeeper fired. He had us so
convinced that we were scrambling to help get the housekeeper
her job back.
What did you want to be when
you grew up?
Well… After a week traveling and
playing pranks with family friends,
one of them got us back pretty
good. We had short-sheeted one
guy’s bed in his hotel room, and re
-made the bed as good as a I’m not sure what I want to be
housekeeper. After several nights when I grow up. I haven’t grown
in a row doing this, he paid us up yet, have I?
Page 2
What does creating exceptional
Guest Experience Mean to You?
“Creating an exceptional experience means
offering each guest a level of service that
brings to mind a feeling worth remembering. It means going the extra step and
when they hear the name Aloft it stirs a
certain emotion that can only we can offer.
It means treating every guest as we would a
visitor in our own homes.” Paula Wiegert,
Supervisor—Aloft—Green Bay
“Connecting with our guests on a personal
level to make their stay more than just a
stay, to make it an experience to remember
and to personalize each stay in the future.”
Elizabeth Schaick, GM—Aloft—
Green Bay
“Greeting each and every guest warmly with a
genuine smile, regardless of if we are seeing
them as they are coming in, or seeing them in
the hallways. Getting to know our guests. Talking with our guests and asking new guests what
brings them to our area. Making each guest feel
like they are the most important person at our
hotel. Having a clean fresh-smelling room for
our guests home away from home. Interacting
with their children, letting the parents know that
their children are just as important to us as they
are. Making sure each and every guest has had
a great stay with us, and rectifying situations as
they arise. Team work among all the employees
and taking pride in how our hotel looks and is
run. Guests can tell right away if the employees
are happy”. Susan Kropp, Executive Hskp.—
Hampton Inn – Columbia IL
means making that connection with the
guest from the moment they walk through
the door. Greeting the guest with a warm
smile and getting to know them. Make it a
mission to make every experience something
to remember.” Darius Blaydes, ServerHoliday Inn Airport West
“Creating exceptional guest experience
means creating a night that the guest will
remember. As an employee we are responsible for making the guests feel like they’re at
home. Stay a night at the Holiday Inn, your
home away from home.” Jamika Loyd,
Housekeeper– Holiday Inn Airport West.
IT TIPS
Safety
Thank you to the following hotels who
have not had a Workers’ Comp claim for
the entire policy year (7/1/14 –
6/30/15). Great job of training your employees to work smart and safe. We want
this to be a priority starting this year for
everyone! We welcome all Best Practices
for keeping your teams safe and accidentfree! Please share any ideas that you use
to attain this great record.
“Creating an exceptional guest experience
Aloft – Beachwood, OH
Comfort Inn – Piqua, OH (since 10/1/14)
Candlewood Suites – Greenville, SC
Fairfield Inn – Wentzville, MO
Hampton Inn – Plantation, FL (since 9/10/14)
Hampton Inn – Columbia, IL
Hampton Inn – Duncan, OK
Hampton Inn – Farmington, MO
ELECTRONIC HEAT STROKE
Hot Temperatures getting you down? Don’t let
them impact your PBX, Wireless or PMS
Gear. Your Data Rooms should be maintained at
an Ambient Temperature of 68-71 degrees Fahrenheit. Don’t Let Disaster Strike, be Proactive
and add this to your Engineer’s Daily Property
Walk Checklist. Contact the Help Desk to Request a Wall-Mounted Temperature Display to
place in your Data Room so a quick peek can
save a ton of headaches and expense!
Leadership Scorecard
GM of the 2nd Quarter 2015- Michael Heater
Michael’s hospitality journey began 25 years
ago as the Asst. GM of The Phoenix Inn where
he learned the art of hospitality. He joined
Midas Hospitality in May of 2013. after serving
as Asst. GM at Embassy Suites Golf Resort &
Conf. Ctr. During his tenure at Embassy Suites
he led the hotel to 8 consecutive outstanding
QA inspections. Michael worked with Hospitality America for 3 years where he turned a failing Hampton Inn Simpsonville into a top 10
hotel. He currently serves on the Executive
Committee for the South Carolina Restaurant
& Lodging Association Greater Greenville
Chapter.
Michael is known to lead with empathy and to
develop engaged teams that are motivated
and committed to delivering outstanding guest
experiences.
Michael is married to his wife Robin, and
has a son Griffin.
clients she works with. As one of nine kids,
she realizes the value of a hard-earned dollar,
and that strong work ethic that was instilled in
her while growing up carries through to her
professional career. Previously based at the
Holiday Inn Wentzville for 20+ years,
Joni worked her way up from housekeeper, to
front desk clerk, to front desk manager, to
banquet manager, and finally to DOS. This
climb up the hospitality ladder equips Joni with
DOS of the 2nd Quarter 2015 – Joni Marren
a full-circle knowledge of a hotel, its staff, and
Joan Marren-Slaughter, raised in Wentzville, its guests.
Mo, came to us at Midas Hospitality with a Joni resides in Lake Sherwood with her husdeep desire to continuously build and band of 24 years, Jeff, and daughter
strengthen a strong relationship with the
Jessica.
Page 3
Everything is Awesome …...
Laura Rittenhouse, GM,
Candlewood Suites Champaign
received award for the
Highest Loyalty
Recognition 90.7%
Candlewood Suites, Greenville sweeps all four
Brand awards:




Highest RevPAR growth
Highest RGI growth
Highest Heart Beat Score
Highest IHG Rewards Recognition
Fairfield Inn and Suites – Wentzville
Hampton Inn – Columbia
Candlewood Suites – Greenville
Holiday Inn – Poplar Bluff
Aloft – Beachwood
Holiday Inn Express – O’Fallon
Hampton Inn – Farmington
Comfort Inn—Piqua
Hilton Garden Inn—Little Rock
Fairfield Inn and Suites – Paducah
Candlewood Suites Paducah
received award for the highest RGI (RevPAR index)
Growth award in our region.
30.6%
Midas Race For The Cure raised $1,845 for a great cause!
We are thrilled to announce our properties which met the bonus goals for 2nd Qtr,
Congratulations to the following:
Elizabeth Schaick, GM and Stacie Christel, DOS– Aloft Green Bay
Jessalyn Younce, GM and Helga Leap, DOS – Comfort Inn Piqua
Michael Heater, GM and Kim Tolbert, DOS – Candlewood Suites Greenville
Katie Lauck, GM and Joni Marren, DOS – Staybridge Suites O’Fallon
Brian Wipprecht, GM and Shawnna Dunaway, DOS – Holiday Inn Eastgate
Stephanie Knauf (Candlewood Suites, Greenville SC) &
Christine Todd (Corporate) are the winners for naming
our newspaper.
Thank you to everyone who contributed!
Laura Rittenhouse, GM and Matt Jones, DOS – Candlewood Suites Champaign
Cheyenne Wolfe, GM and Katie Gollaher, DOS – Hampton Inn Farmington
Greg Triplett, GM and Becky Straley, DOS – Fairfield Inn Paducah