Midas In Motion - Midas Hospitality
Transcription
Midas In Motion - Midas Hospitality
Midas In Motion I F E V E RY O N E I S M O V I N G F O R W A R D T O G E T H E R , T H E N S U C C E S S TA K E S C A R E O F I T S E L F. Newsletter Date Volume 1, Issue 1 ~HENRY FORD From the Desk of Rob….. tionary effort an employee expends on behalf of the organization. a measurement of an employee’s “happiness” with current job and conditions; it does not measure how much effort the employee is willing to expend. An engaged employee is loyal and productive and a satisfied employee is someone who plays video games at the desk. I *we need to measure Employee Satisfaction: By Rob Willard, President Don’t Be THIS Guy!!! attended a Hilton owners Engaged vs. Satisfied - what meeting and the Gallop repreand grow engagement. sentative spelled it out like this: does it mean? Employee Engagement: a measurement of an employee’s emotional commitment to an organization; it takes into account the amount of discre- Are you an Engaged or just a Satisfied Employee? Our vision is to create a culture and environment that will encourage and promote positive associate morale, enhance guest satisfaction and drive desired profitability in all of our hotel assets. Inside this issue: DEVELOPMENT 2 CORPORATE EMPLOYEE SPOTLIGHT 2 Make the workplace fun Initiate guest contact and practice the 10-5 VOICES FROM WITHIN 3 SAFETY AND IT TIPS 3 Do whatever it takes to make our guests LEADERSHIP SCORECARD 3 Anticipate our guests’ needs and deliver AWARDS & RECOGINATION The Midas Difference Vision Statement “Engaged Employees are Loyal and Productive” rule happy genuine hospitality Strive for improvement 4 Path to Success A vision which started almost three years ago is now an operating hotel. The 1st Legacy Suites has opened in Donaldsonville, LA. Legacy Suites is an extended-stay concept developed internally. Legacy Suites is the better choice for your extended-stay experience. This 1st prototype has 113 suites with full kitchens in every suite. Amenities include a C-Store, Fitness Center, Guest Laundry Facility, Locker Room and Gathering Room. The goal for the Legacy Suites brand is to develop & build 5 in 5 years. The 2nd Legacy Suites will be breaking ground in the 4th quarter of 2015 in Rock Hill, SC. Please visit www.LegacySuites.com to learn more about the brand. We are proud of Legacy Suites. Another exciting project currently under construction is the Courtyard by Marriott – St. Peters, MO. MC Hotel Construction, a Midas Hospitality affiliate, is making progress on this 4 -story prototypical Courtyard by Marriott. Team Legacy Suites This development started in May 2013 when we acquired the former Holiday Inn St. Peters. This hotel has a deep history with Midas, as Tina VanLeer & Juanita Koen (Midas 1st employee) were employees at this hotel for over a combined 40 years. Christy Owens, GM at Holiday Inn Express O’Fallon, also worked at the Holiday Inn as well. We demolished the former Holiday Inn in 2014 and commenced construction of the $15M Courtyard in January 2015. The Courtyard will have 123 rooms with over 2,000 sq/ft of meeting space. The hotel has great visibility from I-70 in St. Charles County and we are very proud of this redevelopment. Anticipated opening of the hotel is December 2015. Our 1st Legacy Guest Come In We’re Open Legacy Suites, Donaldsonville We would like for you to be informed of all new developments happening at Midas and one of the most efficient ways to do this is through social media. Our pages are live and active and we would love for you to ‘Like’ and ‘Follow’ them. Please follow the links below to our pages: Facebook Midas Hospitality: https://www.facebook.com/MidasHospitality?fref=ts Legacy Suites: https://www.facebook.com/LegacySuitesExtendedStay?fref=ts Twitter Midas Hospitality: https://twitter.com/MIDASHOTELS Courtyard by Marriott, St Peters, Mo Angie Becker I am from a small town in the middle of nowhere: Shellsburg Iowa. A town of less than 900 people. I’m single and have no kids, although I sometimes have to supervise my roommate, Jack as he likes to do dumb things. I have 2 older sisters (Nichole and Missy) and 5 nieces and nephews (Clay, Will, Abby, Harley, Ivory). My pet rock’s name is Cy. I am a Cyclone from Iowa State Universi- ty where I graduated in 2007 with a Bachelor of Science in Accounting and Management. Name one thing that many people don’t know about you. As a kid growing up, my family shot fireworks professionally. We were that crazy group of people who would work in crazy heat and sun for 2 days to put something together that would blow up in 30 minutes. I learned hands-on how Get to know our Corporate Staff….. to build fireworks shells by hand and design new bursts. What is the funniest prank ever played on you? back by convincing my sisters and me that he complained to the manager and ended up getting the housekeeper fired. He had us so convinced that we were scrambling to help get the housekeeper her job back. What did you want to be when you grew up? Well… After a week traveling and playing pranks with family friends, one of them got us back pretty good. We had short-sheeted one guy’s bed in his hotel room, and re -made the bed as good as a I’m not sure what I want to be housekeeper. After several nights when I grow up. I haven’t grown in a row doing this, he paid us up yet, have I? Page 2 What does creating exceptional Guest Experience Mean to You? “Creating an exceptional experience means offering each guest a level of service that brings to mind a feeling worth remembering. It means going the extra step and when they hear the name Aloft it stirs a certain emotion that can only we can offer. It means treating every guest as we would a visitor in our own homes.” Paula Wiegert, Supervisor—Aloft—Green Bay “Connecting with our guests on a personal level to make their stay more than just a stay, to make it an experience to remember and to personalize each stay in the future.” Elizabeth Schaick, GM—Aloft— Green Bay “Greeting each and every guest warmly with a genuine smile, regardless of if we are seeing them as they are coming in, or seeing them in the hallways. Getting to know our guests. Talking with our guests and asking new guests what brings them to our area. Making each guest feel like they are the most important person at our hotel. Having a clean fresh-smelling room for our guests home away from home. Interacting with their children, letting the parents know that their children are just as important to us as they are. Making sure each and every guest has had a great stay with us, and rectifying situations as they arise. Team work among all the employees and taking pride in how our hotel looks and is run. Guests can tell right away if the employees are happy”. Susan Kropp, Executive Hskp.— Hampton Inn – Columbia IL means making that connection with the guest from the moment they walk through the door. Greeting the guest with a warm smile and getting to know them. Make it a mission to make every experience something to remember.” Darius Blaydes, ServerHoliday Inn Airport West “Creating exceptional guest experience means creating a night that the guest will remember. As an employee we are responsible for making the guests feel like they’re at home. Stay a night at the Holiday Inn, your home away from home.” Jamika Loyd, Housekeeper– Holiday Inn Airport West. IT TIPS Safety Thank you to the following hotels who have not had a Workers’ Comp claim for the entire policy year (7/1/14 – 6/30/15). Great job of training your employees to work smart and safe. We want this to be a priority starting this year for everyone! We welcome all Best Practices for keeping your teams safe and accidentfree! Please share any ideas that you use to attain this great record. “Creating an exceptional guest experience Aloft – Beachwood, OH Comfort Inn – Piqua, OH (since 10/1/14) Candlewood Suites – Greenville, SC Fairfield Inn – Wentzville, MO Hampton Inn – Plantation, FL (since 9/10/14) Hampton Inn – Columbia, IL Hampton Inn – Duncan, OK Hampton Inn – Farmington, MO ELECTRONIC HEAT STROKE Hot Temperatures getting you down? Don’t let them impact your PBX, Wireless or PMS Gear. Your Data Rooms should be maintained at an Ambient Temperature of 68-71 degrees Fahrenheit. Don’t Let Disaster Strike, be Proactive and add this to your Engineer’s Daily Property Walk Checklist. Contact the Help Desk to Request a Wall-Mounted Temperature Display to place in your Data Room so a quick peek can save a ton of headaches and expense! Leadership Scorecard GM of the 2nd Quarter 2015- Michael Heater Michael’s hospitality journey began 25 years ago as the Asst. GM of The Phoenix Inn where he learned the art of hospitality. He joined Midas Hospitality in May of 2013. after serving as Asst. GM at Embassy Suites Golf Resort & Conf. Ctr. During his tenure at Embassy Suites he led the hotel to 8 consecutive outstanding QA inspections. Michael worked with Hospitality America for 3 years where he turned a failing Hampton Inn Simpsonville into a top 10 hotel. He currently serves on the Executive Committee for the South Carolina Restaurant & Lodging Association Greater Greenville Chapter. Michael is known to lead with empathy and to develop engaged teams that are motivated and committed to delivering outstanding guest experiences. Michael is married to his wife Robin, and has a son Griffin. clients she works with. As one of nine kids, she realizes the value of a hard-earned dollar, and that strong work ethic that was instilled in her while growing up carries through to her professional career. Previously based at the Holiday Inn Wentzville for 20+ years, Joni worked her way up from housekeeper, to front desk clerk, to front desk manager, to banquet manager, and finally to DOS. This climb up the hospitality ladder equips Joni with DOS of the 2nd Quarter 2015 – Joni Marren a full-circle knowledge of a hotel, its staff, and Joan Marren-Slaughter, raised in Wentzville, its guests. Mo, came to us at Midas Hospitality with a Joni resides in Lake Sherwood with her husdeep desire to continuously build and band of 24 years, Jeff, and daughter strengthen a strong relationship with the Jessica. Page 3 Everything is Awesome …... Laura Rittenhouse, GM, Candlewood Suites Champaign received award for the Highest Loyalty Recognition 90.7% Candlewood Suites, Greenville sweeps all four Brand awards: Highest RevPAR growth Highest RGI growth Highest Heart Beat Score Highest IHG Rewards Recognition Fairfield Inn and Suites – Wentzville Hampton Inn – Columbia Candlewood Suites – Greenville Holiday Inn – Poplar Bluff Aloft – Beachwood Holiday Inn Express – O’Fallon Hampton Inn – Farmington Comfort Inn—Piqua Hilton Garden Inn—Little Rock Fairfield Inn and Suites – Paducah Candlewood Suites Paducah received award for the highest RGI (RevPAR index) Growth award in our region. 30.6% Midas Race For The Cure raised $1,845 for a great cause! We are thrilled to announce our properties which met the bonus goals for 2nd Qtr, Congratulations to the following: Elizabeth Schaick, GM and Stacie Christel, DOS– Aloft Green Bay Jessalyn Younce, GM and Helga Leap, DOS – Comfort Inn Piqua Michael Heater, GM and Kim Tolbert, DOS – Candlewood Suites Greenville Katie Lauck, GM and Joni Marren, DOS – Staybridge Suites O’Fallon Brian Wipprecht, GM and Shawnna Dunaway, DOS – Holiday Inn Eastgate Stephanie Knauf (Candlewood Suites, Greenville SC) & Christine Todd (Corporate) are the winners for naming our newspaper. Thank you to everyone who contributed! Laura Rittenhouse, GM and Matt Jones, DOS – Candlewood Suites Champaign Cheyenne Wolfe, GM and Katie Gollaher, DOS – Hampton Inn Farmington Greg Triplett, GM and Becky Straley, DOS – Fairfield Inn Paducah