Creating an Exceptional Patient Experience

2010 REPORT TO THE COMMUNITY
Creating an Exceptional Patient Experience
Mission Statement
Columbia St. Mary’s exists to make a positive difference in the
health status and lives of individuals and our community, with
special concern for those who are vulnerable.
We are committed to providing high quality, accessible,
values-driven programs and services with equal attention to
the physical, spiritual and emotional dimensions of health.
Core Values
Respect - A high regard for the worth, dignity and
uniqueness of each person
Commitment to Excellence - A commitment to
the highest standards delivered with competence
and pride
Integrity - Honesty, openness and sincerity
Creativity - Actions that are marked by innovation,
flexibility, openness to change, and imagination
Service - Connecting with another person through an
act of assistance or benefit
Vision
Columbia St. Mary’s will continue to lead in providing excellent
healthcare that represents the best value available in our region.
We draw inspiration from the rich heritage of our earliest
hospitals: St. Mary’s Hospital, Wisconsin’s first hospital and
Columbia Hospital, an innovator throughout its 100-year
history. Remaining true to our heritage, we will improve th
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ON
THE COVER:
T R A C Y L E S K OW
AND HER HUSBAND,
R I C H A R D G R AY ,
RICHARD, SHARE THEIR
H E A LT H C A R E T H AT I S S A F E AT
S T O RY I S F E AT U R E D O N P A G E 19.
A N D T H E I R F A M I LY , I N C L U D I N G Y O U N G
P OW E R F U L S T O RY S Y M B O L I Z I N G
C O L U M B I A S T . M A RY ’ S . T H E I R
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L E O B R I D E A U ( R I G H T ), C O L U M B I A S T . M A RY ’ S P R E S I D E N T & CEO, W I T H C H R I S D O E R R ( L E F T ) ,
C H A I R , C O L U M B I A S T . M A RY ’ S B O A R D O F D I R E C T O R S , A N D B R U C E M C D O N A L D , B O A R D C H A I R - E L E C T
“May you live in interesting times.”
- Ancient Proverb
There is no doubt that these are interesting times. Healthcare faces both challenges and
opportunities at the local, state and national levels. Columbia St. Mary’s is proud to
play a key role in lowering costs, expanding access, increasing quality and improving
the health of our community.
Since the founding of St. Mary’s Hospital in 1848 and Columbia Hospital in 1909, we’ve taken great pride in being
responsible stewards of the resources that have been entrusted to us. To support this effort, this past year we launched
our 2010 – 2014 Strategic Plan. Remaining true to our heritage, our vision is to improve the health and well-being
of the people we serve by striving to always provide care that is compassionate and flawless. Simply, to create an
exceptional patient experience.
The most visible aspect of this ongoing commitment is the October 2010 opening of the new Columbia St. Mary’s
Hospital Milwaukee, which will transform the patient experience and serve as a national model for safe, efficient,
patient-centered and cost-effective care. We want to thank the many people who have worked tirelessly behind the
scenes to plan, build and coordinate our move into this exciting new hospital.
We have also been enhancing the quality of care we provide in Ozaukee County. In June, we broke ground on
Columbia St. Mary’s Grafton Medical Center, which will provide convenient access to primary and specialty care,
urgent care, imaging and lab services. Earlier this year, Columbia St. Mary’s Hospital Ozaukee was designated a
Level III Trauma Center and recognized for having one of the best emergency departments in Wisconsin.
In order to build on this momentum and successfully navigate the many challenges heading our way, we have further
strengthened our executive team with the addition of a number of outstanding leaders: Deborah Friberg, President
of Columbia St. Mary’s Hospital Milwaukee and Sacred Heart Rehabilitation Institute; David Olson, President of
Columbia St. Mary’s Hospital Ozaukee; Dr. Bruce McCarthy, President of Columbia St. Mary’s Physician Division;
and Rhonda Anderson, Chief Financial Officer.
In addition, Columbia St. Mary’s has benefited from a long history
of exceptional board leaders. We’re delighted that Bruce McDonald
has agreed to continue this tradition as he assumes the Board Chair
in October.
We would like to take this opportunity to thank the medical staff,
employees, volunteers and donors for their continued dedication to
ensuring that the interesting times we live in will be better times for
all of us.
Leo P. Brideau
President & CEO
Christopher Doerr
Chair, Board of Directors
L EFT TO RIGHT : D EBORAH F R I BERG ,
D R . B RUCE M C C ARTHY , R HONDA A NDERSON
AND D AVID O L SON .
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Welcome to the New Columbia St. Mary’s H
The new Columbia St. Mary’s Hospital Milwaukee will transform the patient
experience. It sets the standard, locally and nationally, for healthcare that is safe,
efficient, patient-centered and affordable.
Hospital Milwaukee
HEALTHCARE THAT WORKS
The New Columbia St. Mary’s
Hospital Milwaukee
Culminating more than eight years of planning and
construction, Columbia St. Mary’s is proudly unveiling
the new Columbia St. Mary’s Hospital Milwaukee. The
new hospital continues a 162-year tradition of medical
excellence from two of Milwaukee’s premier hospitals
– Columbia Hospital and St. Mary’s Hospital. Within
the new hospital, Columbia St. Mary’s has incorporated
the best in medical practice from around the world, thus
setting the standard for safe, efficient, patient-centered
and affordable healthcare. The nine-story hospital
includes 312 spacious private patient rooms and
two-story glass lounges overlooking Lake Michigan
and the Milwaukee skyline. Combining Columbia and
St. Mary’s is helping to make healthcare more affordable
by reducing the number of hospital beds on Milwaukee’s
east side and eliminating duplicative services. It is saving
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F R O M A F A M I LY L O U N G E
an estimated $19 million per year in operating costs,
which can then be invested into providing healthcare
services, especially to underserved populations.
The hospital incorporates a patient-centered design
that is sensitive to the surrounding neighborhood and
capitalizes on its premier location. Expansive windows
offer panoramic views of Lake Michigan, bringing in
the healing powers of daylight and connecting patients
and visitors with the beauty of the hospital’s outdoor
surroundings.
Three specialty institutes – The McKeithan Testing &
Treatment Institute, the Orthopaedic & Neuroscience
Institute and the Heart & Vascular Institute – centralize
services so that everything the patient needs, from
registration through discharge, is located in one
convenient location within the hospital.
Working with the Institute for Healthcare Improvement,
Columbia St. Mary’s integrated patient safety and
clinical improvement into the design of its new hospital.
The result is an environment where family and friends
feel welcome and where patients feel they are in control
of their care. Every design consideration – including
the placement of nursing stations immediately outside
patient rooms and the state-of-the-art air handling
system – has one goal in mind: creating an environment
that promotes healing.
The hospital is also designed to be sensitive to the
environment. Two rooftop gardens recycle rainwater
while providing an aesthetically pleasing landscape
that can be viewed from patient rooms. A special
wall design, computerized exterior lighting and highefficiency fluorescent lighting minimize the hospital’s
environmental footprint.
Also on the 22-acre campus is Columbia St. Mary’s
Women’s Hospital, located in the “cloverleaf ” building
that served as Columbia St. Mary’s Hospital Milwaukee
for more than 38 years. It consolidates inpatient and
outpatient services for women, infants and children at
one convenient location with its own entrance and valet
parking. The Women’s Hospital is also home to the Van
Dyke Haebler Center for Women’s Imaging, Milwaukee’s
premier center for full-field digital mammography.
The new hospital completes our vision to create a
healing environment that addresses the patient’s physical,
emotional and spiritual needs; a place that will serve as
a model for tomorrow’s healthcare and a testament to
Healthcare That Works.
As you enter the new Columbia St. Mary’s Hospital, expansive windows bring the
beauty of nature inside and fill the space with natural light. The brilliant blue of
Lake Michigan and the historic North Point Water Tower catch your eye as you walk
through the hospital’s atrium and concourse.
W I N D OW
S I L L S W E R E L OW E R E D T O E N A B L E P AT I E N T S T O E N J O Y
T H E B E A U T I F U L V I E W S O F N AT U R E F R O M T H E I R B E D .
T H R E E S P E C I A LT Y I N S T I T U T E S
ON THE
CONCOURSE
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“If they hadn’t done everything they did, I would not be here.”
- Jim Fischer
HEALTHCARE THAT WORKS – CARING FOR OUR COMMUNITIES
When Jim Fischer was rushed to Columbia St. Mary’s Hospital Ozaukee last
November with symptoms of a heart attack, doctors discovered that the inner lining
of his aorta was torn and that the tear had extended to the aortic arch. The aortic valve
was also leaking. Jim suffered from Ehler’s Danlos Syndrome, an inherited disorder
that weakens connective tissues such as the walls of blood vessels.
Fortunately, Jim had gone to Columbia St. Mary’s.
Using a new hypothermic treatment designed to prevent brain damage, Jim’s core body temperature was lowered
to 18 degree Celsius (64 degrees Fahrenheit). Cardiothoracic Surgeon Robert McManus, MD, and his team then
performed nine hours of emergency surgery.
After completing a strict regimen of cardiac rehabilitation therapy and converting to a low-sodium, low-fat diet, Jim
is doing well. “I’m very grateful to everyone at Columbia St. Mary’s Hospital Ozaukee,” said Jim. If they hadn’t done
everything they did, I would not be here.”
Jim’s story is just one more example of the advanced, life-saving care Columbia St. Mary’s brings to the communities we
serve. Columbia St. Mary’s continues to embody our founders’ mission: to be stewards of healthcare that is innovative,
accessible, patient-centered and committed to clinical excellence.
Earlier this year, Columbia St. Mary’s Hospital Ozaukee was designated a
Level III Trauma Center, greatly improving access to emergency trauma care
for Ozaukee County residents. As a result of the designation, the hospital
can perform emergency surgeries within 30 minutes of being notified of an
accident or injury, saving valuable time that can mean the difference between
life and death.
C O L U M B I A S T . M A RY ’ S H O S P I TA L
OZAUKEE
Later this year, Columbia St. Mary’s will open Columbia St. Mary’s Grafton
Medical Center, a 14,500-square-foot medical clinic that will offer primary and specialty care services, urgent care,
diagnostic imaging and lab services. Conveniently located near I-43 and Highway 60, the clinic also will be staffed
by physicians and providers from Columbia St. Mary’s Bariatric Center, which has been designated a “Center of
Excellence” by the American Society for Bariatric Surgery. In addition, the clinic will be home to a 38-foot mobile
coach that will enable Columbia St. Mary’s to bring digital mammography to Grafton and northern Ozaukee counties
– expanding access to
this important screening
tool for breast cancer.
A RT I S T
RENDERING OF
C O L U M B I A S T . M A RY ’ S G R A F T O N M E D I C A L C E N T E R
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HEALTHCARE THAT WORKS – COLLABORATING WITH OTHERS
Healthcare that Works means working with other
healthcare providers to reduce the duplication of
healthcare services, improve quality and increase patient
satisfaction. Columbia St. Mary’s continually looks
for the best solution to today’s healthcare challenges.
We’ve formed alliances with physicians and other health
systems when we believe a collaborative approach is in
the best interest of the community.
Caring and providing comfort for those nearing the end
of life is an important community need that can be best
addressed by organizations working together. Horizon
Home Care & Hospice, which provides hospice care
to patients in their homes, assisted living centers and
nursing homes, is a strong partner with Columbia
St. Mary’s in this endeavor. This past summer, Horizon
opened a 14-room inpatient hospice at Columbia St. Mary’s
Hospital Ozaukee. The hospice provides palliative care
and emotional support in a home-like environment for
patients needing end-of-life care.
In winter 2009, construction was completed for the new
Orthopaedic Hospital of Wisconsin, a partnership
between Columbia St. Mary’s and a group of local
orthopaedic physicians that continues to set the standard
for orthopaedic excellence. The specialty hospital
performs more than 5,000 surgical procedures per year
and received the highest patient satisfaction score among
all Wisconsin hospitals in 2009. The new hospital has
30 inpatient beds and 10 operating suites. It offers the
complete range of orthopaedic services, including joint
replacements and spine procedures, rehabilitation,
diagnostic testing and pain management services.
A M U LT I - D I S C I P L I N A RY T E A M O F E X P E RT P H Y S I C I A N S A N D S TA F F C A R E F O R P AT I E N T S W I T H I N
C O L U M B I A S T . M A RY ’ S N AT I O N A L C A N C E R I N S T I T U T E S E L E C T E D C A N C E R C E N T E R .
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HEALTHCARE THAT WORKS – EDUCATION & RESEARCH
Columbia St. Mary’s continues to invest in tomorrow’s
healthcare by providing training for the next generation
of professionals and conducting research that will
advance the science and art of medicine.
Three years ago, Columbia St. Mary’s became the first
Wisconsin health system to be selected for participation
in the National Cancer Institute’s (NCI) Community
Cancer Centers Program. This year, Columbia
St. Mary’s Cancer Center received a $364,000
grant from the NCI to expand initiatives targeting
underserved populations, and to study the effectiveness
of multidisciplinary care teams on improving cancer
outcomes. The cancer program continues to grow.
Within the past year, the number of cancer patients
participating in clinical trials has doubled and we have
joined two important research networks – the Wisconsin
Oncology Network and the Eastern Cooperative
Oncology Group.
This summer, the Columbia College of Nursing
moved into its new home at the East Lake Office
Towers in Glendale. It features “smart classrooms”
equipped with wireless technology and data projection
boards, “telehealth labs” that teach students the Internet
technologies that are making healthcare more accessible
to rural areas, and an innovative 2+2 curriculum that
includes two years of intensive hands-on training. The
college’s commitment to effective education continues
to be evidenced by the success of its students: more
than 90 percent of the graduates pass the NCLEX RN
licensing examination on their first attempt.
In order to address a looming shortage of podiatrists,
Columbia St. Mary’s has begun a 36-month Podiatric
Residency Program to provide training in all aspects
of care for the lower extremities, including an extended
general medical rotation and access to Columbia
St. Mary’s Regional Burn Center and Sacred Heart
Rehabilitation Institute.
J I L L W I N T E R S , P H D, RN, D E A N & P RO F E S S O R ,
C O LU M B I A C O L L E G E O F N U R S I N G , P R E PA R E S TO M OV E
TO T H E C O L L E G E ’ S N E W L O C AT I O N I N G L E N D A L E .
M ARG AR E T H I R SC H F E LD , C LIN IC A L IN STRU CTOR
( M I D D L E ), H E L P S STUDE N TS F RO M TH E S CHOOL OF
R A D I O LO G I C T E C H N O LO GY PAC K M E DICAL E QU IPMENT .
C O LU M B I A S T . M A RY ’ S O F F I C E C E N T E R AT
T H E E A S T L A K E O F F I C E T OW E R S , N E W H O M E
T H E C O LU M B I A C O L L E G E O F N U R S I N G
OF
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“The support that I’ve gotten has been just absolutely phenomenal.”
- Pat Meitner
HEALTHCARE THAT WORKS
Pat Meitner has a vibrant life. Children, grandchildren and a job she loves all keep
her constantly looking forward. The one thing that Pat considered boring in her life,
was her health.
“You know when they ask all those questions, it’s ‘No. No. No. I’ve never had this. I’ve never had that’,” she said.
“I’ve always been a very healthy person.”
When Pat found a lump during a self breast exam, she admits she had to think, “maybe.”
Pat chose the Van Dyke Haebler Center for Women’s Imaging at Columbia St. Mary’s for her mammogram. The
results confirmed she had cancer. And the team that immediately went to work on Pat’s care guided her through an
experience she imagined would be chaotic and frightening.
Deb Theine, her nurse navigator, led the way. “My job as a nurse navigator is to help guide patients through the
cancer process,” said Deb. “I help to educate them once they’re newly diagnosed. I help them to coordinate their
appointments as they go through surgery, medical oncology, and radiation oncology, and I help to support them as
they go through the cancer treatment process.”
The nurse navigator program began at Columbia St. Mary’s when the National Cancer Institute selected the health
system for a prestigious pilot program. It was so successful, the hospital formalized a nurse navigator program for
breast cancer patients. Today, it is one of many facets of treatment that make Columbia St. Mary’s the area’s premier
hospital for breast care.
“We offer the entire package, starting at genetic testing and ending with survivorship,” said Dr. Lyle Henry, a veteran
surgeon with Columbia St. Mary’s. “We have one of the best imaging centers in southeast Wisconsin thanks to the
incredible generosity of the Van Dyke family. We have state-of-the-art equipment and people who are dealing with
breast cancer every day. The National Cancer Institute Community Cancer Center designation gives us access to the
most advanced care that you can get anywhere in the United States.”
It’s made a tremendous difference for Pat Meitner.
“Knowing what’s happening and what to expect has been something that has worked really well for me and for my
family. The support that I’ve gotten has been just absolutely phenomenal.”
“Knowing what’s happening and what to expect has been something
that has worked really well for me and for my family. The support that I’ve gotten
has been just absolutely phenomenal.”
– Pat Meitner
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HEALTHCARE THAT IS SAFE
Patient safety permeates every aspect of the healing
culture at Columbia St. Mary’s. Because the staff
understands that the smallest of errors can impact a
patient’s health, they focus on safety every day, in every
encounter with every patient.
The Safety Coach Program is one example of our many
safety initiatives that identifies potential problems before
they occur. It empowers staff to become safety stewards
and it demands accountability to ensure that safety issues
are resolved. More than 150 trained Safety Coaches are
now modeling error-prevention behaviors and providing
real-time feedback to help work teams and individuals
continually expand their patient safety awareness.
Columbia St. Mary’s also started the Daily Check-In,
a system-wide, patient safety initiative that uses daily
question and answer sessions to improve communication
at both the unit and leadership levels. At the start of each
shift, team members meet to discuss each of the highrisk patients staying in the unit as well as any unusual or
complicated procedures that have been scheduled. The
staff identifies and discusses any potential situations or
distractions that may occur during the day, and addresses
all safety-critical issues requiring a rapid response. At the
leadership level, the Daily Check-In allows team leaders
to meet and discuss potential problems that could arise
throughout the system that day and assign ownership to
resolving potential safety issues.
Patient safety permeates every
aspect of the healing culture at
Columbia St. Mary’s. Because the staff
understands that the smallest of errors
can impact a patient’s health,
they focus on safety every day, in every
encounter with every patient.
S A F E T Y C O A C H E S K AT H Y S TA G E M A N , A R M A N T A H I R
AND SHERIE SIEMANN
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B U F F E Y H I C K L I N G , RN, J O L E N E R Y C H T I K , RN A N D W E N D Y W I S E , RN, A R E J U S T S O M E O F
W H O P E R F O R M A D A I LY C H E C K -I N A S P A RT O F C O L U M B I A S T . M A RY ’ S S A F E T Y I N I T I AT I V E .
T H E M A N Y S TA F F
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“They saved my life. And my baby.”
- Tracy Leskow
HEALTHCARE THAT IS SAFE – CARING FOR OUR COMMUNITIES
June 20, 2010, began as a day of celebration for the Leskow family. Mom, Tracy,
was scheduled to be induced at Columbia St. Mary’s Women’s Hospital. She and her
husband, Richard, had six children – five girls and one boy. This seventh baby – a boy
– would be born on Father’s Day.
“Everything went along like we thought it would. They started the Pitocin and broke my water,” Tracy remembers.
But after that, her memories are not clear.
Tracy began coughing, struggled to breathe, and in seconds, lost consciousness. Amniotic fluid had seeped into
Tracy’s blood stream creating an extremely rare and often fatal condition. Her nurse, Amy Fowler-Farrell, didn’t
hesitate. “I pushed the emergency button. I needed as many hands as possible in there.” More than a dozen doctors,
nurses and staff mobilized - delivering the baby in moments and stabilizing Tracy. The next few moments were surreal.
“It was like something you see on TV,” said Richard. “Nurses and doctors running everywhere. And I’m standing
there in shock, like… what am I supposed to do?”
The team at Tracy and Richard’s side knew exactly what to do.
“We actually drill for this,” said Gail Ostrander, Executive Director of Columbia St. Mary’s Women’s Services.
Columbia St. Mary’s is one of five Ascension Health sites awarded a grant from the Agency for Health Care Research
and Quality. “This grant allows us to educate and train our team through protocols and a state-of-the-art simulator.
The ultimate goal is to improve patient safety.”
Tracy’s case put that training to the test.
“Everybody had a job they were doing. It was an amazing sight,” said Dr. Cindy Palabrica, Tracy’s obstetrician.
Dr. Palabrica delivered all of the Leskow’s children at a different hospital, but thought baby seven needed to be
born at Columbia St. Mary’s. “The experience of the staff that’s here is far and away superior, and I thought that
she would be in very good hands here.”
The Leskow’s call that recommendation a blessing, “I just feel like it was a calling,” said Tracy. “They saved my life.
And my baby.”
“The experience of the staff that’s here is far and away superior, and I thought that
she would be in very good hands here.”
– Dr. Cindy Palabrica, Tracy’s obstetrician
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HEALTHCARE THAT LEAVES NO ONE BEHIND
Our commitment to deliver Healthcare That Leaves
No One Behind extends Columbia St Mary’s mission
beyond the walls of our hospitals and clinics.
On January 12, 2010, a major earthquake struck
southern Haiti, inflicting a catastrophe on the
impoverished Caribbean nation. Living our Call to
Action to Leave No One Behind, Columbia St. Mary’s
physicians and staff responded.
Dr. Jeff Cameron, Medical Director of Sacred Heart
Rehabilitation Institute and wound care specialist for
Columbia St. Mary’s Wound Healing Center, traveled
to Haiti to treat victims of the deadly 7.0 earthquake.
“Because of my wound care experience and the fact
that I speak some Creole, they needed me,” said
Dr. Cameron. “The death and devastation was
overwhelming.” Dr. Cameron made several trips to
Haiti this past year to provide medical assistance.
In addition, Ascension Health launched a major
fundraising campaign so that employees throughout
the health system could donate to the Seton Institute,
the international outreach arm of Ascension Health.
The funds raised provide medical supplies to those in
A
MOTHER AND DAUGHTER RECEIVE CARE IN A TENT
H O S P I TA L I N
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HAITI.
need and help to keep the Daughters of Charity clinics
operating in Port Au Prince, the Haitian capital.
“The people of Haiti have always had to deal with
adversity and poverty,” said Dr. Cameron. After returning
from his first trip in January, he stated, “There’s more
sadness now, but you can see their spirit. This is just one
more obstacle and they are going to overcome it.”
Also this past year, Columbia St. Mary’s led a major
relief effort to donate medical equipment and supplies to
help save lives in war-torn Afghanistan. The gently used
equipment, obsolete in the United States, is still useful
in third world nations and filled three 40-foot shipping
containers. The shipment left Milwaukee on June 3, and,
after a long ocean transit and overland travel, arrived in
Afghanistan in August.
The medical and surgical supplies benefitted five Afghan
medical facilities. This is the second time in two years
that Columbia St. Mary’s made such a donation to
Afghanistan. Columbia St. Mary’s is the only US hospital
system to provide this type of aid to the Afghan medical
community.
T WO
L IT TL E GIRL S SHARE BEAU TIFU L SMI L ES R EF L E C T I N G
THE RESIL IENCE AND SPIRIT OF THE
H AI T I A N
PE OP L E .
This past year also brought tens of thousands of
the community’s vulnerable to Columbia St. Mary’s
for assistance.
“The challenge of improving health for people with
few resources can be overwhelming,” said Bill Solberg,
Director of Community Services for Columbia
St. Mary’s. “We could not do it alone, but relied
on strong partnerships with churches, schools and
community organizations.”
Our Community-Based Chronic Disease Management
Clinic worked in partnership with the Medical College
of Wisconsin and the New Life Food Pantry to develop
a full-day clinic at its Riverwest area site. Serving
patients with diabetes and high blood pressure, the clinic
developed new partnerships, including one that made
fresh produce available to a growing group of clients.
One remarkable accomplishment: 76% of enrolled
patients significantly lowered their blood pressure.
and serves a large Hispanic population, including the
Bruce Guadalupe Schools. For the first time Nurse
Camps run by CCON staff introduced middle school
students to health professions. Twenty-five sixth through
eighth grade students learned in science labs at Mount
Mary College, toured Columbia St. Mary’s departments
and stayed overnight in the CCON dormitory.
“The challenge of improving health
for people with few resources can be
overwhelming. We could not do it alone,
but relied on strong partnerships
with churches, schools and
community organizations.”
– Bill Solberg, Director of Community Services
El Centro de Salud, the Columbia College of Nursing
(CCON) – sponsored health center, provided support
and education services through more than 14,000 visits.
The center is located in the United Community Center
V O LU N TE E R S
AT TH E
CSM D ISTR IBUTION C E NTER STOCK
A F G H A N I S TA N .
PA L L E TS O F M E D I C A L E QU I P M E N T F O R
S T U D E N T S AT T E N D N U R S E C A M P
COLLEGE OF NURSING
AT T H E
COLUMBIA
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“I was having a heart attack and I had no health insurance.”
- Joseph Bieniek
HEALTHCARE THAT LEAVES NO ONE BEHIND
Joseph Bieniek remembers a time when he had health insurance.
“It was good insurance. And I used it often,” he recalls.
He had a well-paying position in a solid Milwaukee-based company. But when that
company downsized, Joseph lost his job and his benefits.
Living in the Riverwest neighborhood, he knew he had options. Joseph’s doctor was on the medical staff at
Columbia St. Mary’s Family Health Center. Driven by the mission to provide healthcare that leaves no one behind,
the team continued to care for Joseph, working out a payment plan that was comfortable for him. This relationship
may have saved Joseph’s life.
In October of 2000, Joseph developed an aching pain in his chest. He went to the Family Health Center where staff
found he was in the early stages of a heart attack. They rushed Joseph to Columbia St. Mary’s Hospital. The next few
hours were a blur of uncertainty and fear.
“I was terrified,” Joseph said. “I was having a heart attack and I had no health insurance. Part of me wanted to walk
right out for that reason. But the doctor with me, Dr. Roth, told me, ‘Don’t worry about that. We’re here to take care
of you’.”
Columbia St. Mary’s has been true to that commitment for the past 10 years.
“People who have insurance or don’t have insurance are treated the same way. They’re taken care of with dignity and
respect,” said Joseph’s current physician, Dr. David Johnson with the Family Health Center.
Today, Joseph may be healthier than he has been for a long time. Educational programs through Columbia
St. Mary’s and conversations with Dr. Johnson give him the information he needs to manage his health. He eats
better and he walks regularly.
“I appreciate Columbia St. Mary’s, the Family Health Center and their services through the years,” he said.
“I may be here today because of them.”
“People who have insurance or don’t have insurance are treated the same way.
They’re taken care of with dignity and respect.”
– Dr. David Johnson, Family Health Center
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COLUMBIA ST. MAR
ARY
A
RY’S FOU
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OUNDATION
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The outpouring of support from our
community for the Beyond Medicine
Campaign has been beyond impressive.
More than $41 million raised. More than
14,000 gifts. More than 100,000 patient
lives made better each year.
Advanced Treatments and Technologies
Columbia St. Mary’s now offers a minimally invasive
procedure called an Electromagnetic Navigation
Bronchoscopy (ENB) using a technology called the
iLogic™ Inreach System. This system allows physicians
to reach and diagnose lesions deep in the lungs using
electromagnetic navigation technology to minimize
trauma to the patient.
Our donors have honored the Columbia St. Mary’s
tradition by supporting the work of physicians, nurses –
all those who give care.
As the first technology to make a minimally invasive
biopsy possible anywhere in the lungs, ENB allows
for the earliest possible detection of lung cancer in the
patient’s airways. This procedure is becoming the new
standard for the early detection of lung cancer.
The Beyond Medicine Campaign embodies who we are at
Columbia St. Mary’s and what we see as priorities now
and in the future: Providing the most advanced treatments
and technologies, offering an exceptional patient
experience and making a significant community impact by
providing free or low-cost care and educational outreach
programs where they are needed most.
“Lung cancers are the top killers of all the cancers.
Previously, we were unable to diagnose them early
enough to provide a cure,” said Dr. Burak Gurses,
interventional pulmonologist. “With this machine,
we can make the diagnosis and get the patient to
surgery quickly.”
This past September, we celebrated the opening of the
final phase of our Beyond Medicine building project – the
new Columbia St. Mary’s Hospital Milwaukee – and we
stand in awe of what the future holds.
In January 2010, Columbia St. Mary’s Foundation
played an instrumental role in the purchase of this
important technology, making Columbia St. Mary’s
the first hospital in the region to use this system.
C O LU M B IA S T . M A RY ’ S H O SPITA L
DR. BURAK GURSES
INREACH SYSTEM.
SH OWN ONE EVENING
D U R I N G T H E F I N A L S TA G E S O F C O N S T RU C T I O N .
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PICTURED WITH THE ILOGIC
COLUMBIA ST. MARY’S FOUNDATION
Exceptional Patient Experience
Community Impact
Columbia St. Mary’s is dedicated to healing more than
just physical injuries and illnesses. Mending the spirit
through the use of nature is proven to reduce stress,
promote faster healing, lessen the need for medications
and decrease the length of a hospital stay.
The new St. Elizabeth Ann Seton Dental Clinic is
a bright and cheery place for patients to receive
much-needed dental care.
Columbia St. Mary’s Hospital Ozaukee is home to the
Dr. Bradley W. Mays Tribute Garden. The garden was
built in memory of Dr. Mays, who was the chief of
surgery at Columbia St. Mary’s Hospital Ozaukee. It
features lush plant life, a beautiful water fountain and
serves as a place for caregivers and patients to find respite
from their busy day.
A second garden at this hospital, called the Reflection
Garden, is scheduled to be completed in fall 2010.
With plans to grow healing gardens at Columbia
St. Mary’s Hospital Milwaukee in spring 2011, Columbia
St. Mary’s will continue to use evidence-based design to
create calming, stress-reducing environments. Plant life will
be chosen so the gardens can be enjoyed during all seasons.
Water elements will calm the body, mind and spirit.
In December 2009, with grants from the Daughters
of Charity and the State of Wisconsin, Columbia
St. Mary’s and the Foundation took on a relocation and
expansion of the dental clinic. Now named in honor of
the American Foundress of the Daughters of Charity,
the dental clinic’s new home on 13th and Mitchell can
accommodate double the number of patients it served
at its previous location.
The expansion includes all-private surgical suites so
patient confidentiality and comfort is improved, it
incorporates digital technology for treatment and
recordkeeping and utilizes a dedicated space for
community oral health education.
The goal of the St. Elizabeth Ann Seton Dental Clinic
is to ensure access to a broad range of oral health care –
including urgent care, restorative care, dental appliances,
hygiene services and a school-based oral health program
– providing more than 11,000 patient visits each year.
One hundred percent of the funds necessary to develop,
plant and maintain the gardens have been provided by
donors to Columbia St. Mary’s Foundation.
D R . B R A D L E Y W. M AY S T R I B U T E G A R D E N
M I LWA U K E E A R C H B I S H O P J E R O M E L I S T E C K I B L E S S E S
T H E N E W S T . E L I Z A B E T H A N N S E TO N D E N TA L C L I N I C .
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LEADERSHIP
Columbia St. Mary’s Board of Directors
Christopher L. Doerr, Chair
R. Bruce McDonald, Chair-elect
George H. Hoff, Vice Chair
James B. Wigdale, Vice Chair
Randall M. Perry, Secretary/Treasurer
Leo P. Brideau, President & CEO
Tina Chang
Kevin Goniu, MD
Michael Grebe
David Hoogerland, MD
Robert Lyon, MD
Christine Nuernberg
Mason G. Ross
Sister Theresa Sullivan, DC
Robert J. Venable
Columbia St. Mary’s Foundation
Board of Directors
Michael M. Grebe, Chair
Randall M. Perry, Chair-Elect
Jill Pelisek, Vice Chair
Thomas A. Zabjek, Secretary
Joseph A. Schlidt, Treasurer
Lisa A. Froemming, President/CEO
Jonathan Berkoff, MD
Richard Bibler
Richard Butler
Jeffrey Cameron, MD
Timothy Casey
Margadette Demet
Claire Hackmann
Patricia Hepburn
Donald Levy
Daniel F. McKeithan, Jr.
Edwin Montgomery, MD
Lynn Nicholas
Sr. Mary Polutanovich, DC
C. James Rater, MD
Jane Schroeder
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Columbia College of Nursing
Board of Trustees
Claire Hackmann, Chair
Thomas Schmid, 1st Vice Chair
Mary McCormick, 2nd Vice Chair
Richard Bibler, Secretary/Treasurer
Jill Winters, RN, PhD, Dean & CEO
Leo P. Brideau
Gary L. Gerschke, MD
Cristina D. Hernandez
Sarah Kimball
Douglas D. Klink, MD
Thomas J. Phillips
Martha M. Valerio
Jerry Vite
Honorary Trustees
Marilyn M. Bradley
Nancy L. Carpenter
Charles W. Parker, Jr.
Jill Pelisek
Dorothy Stadler
Polly H. Van Dyke
Beyond Medicine Campaign Leadership
Honorary Co-Chairs
Polly and William D. Van Dyke, III
Co-Chairs
Daniel F. McKeithan, Jr.
Randall M. Perry
Jane Schroeder
Campaign Champions
Richard Bibler
Leo P. Brideau
Margadette Demet
Christopher L. Doerr
Lisa A. Froemming
Michael M. Grebe
Claire Hackmann
Donald Levy
Jeffrey Mallory
R. Bruce McDonald
Linda T. Mellowes
Jill Pelisek
C. James Rater, MD
Joseph A. Schlidt
David Shapiro, MD
Awards & Achievements
Columbia St. Mary’s Leadership
Leo P. Brideau
President & CEO
Rhonda Anderson
Executive Vice President & Chief Financial Officer
Connie Bradley
Vice President of Patient Care Services & Nurse
Executive
Deborah Friberg
Executive Vice President & President of Columbia
St. Mary’s Hospital Milwaukee & Sacred Heart
Rehabilitation Institute
Lisa A. Froemming
Vice President of Institutional Advancement
Bill Hart
Vice President of Hospital Operations
Cheryl Hill
Vice President of Human Resources & Chief Human
Resources Officer
Karol Marciano
Executive Vice President of Business Development &
Chief Strategy Officer
Amy Marquardt
Vice President Legal Affairs, General Counsel and
Corporate Responsibility Officer
Bruce McCarthy
Executive Vice President & President of Columbia
St. Mary’s Physician Division
David Olson
Executive Vice President & President of Columbia
St. Mary’s Hospital Ozaukee
Mary Paul
Vice President & Chief Information Officer
Sue Sanicola
Vice President of Columbia St. Mary’s Community
Physicians
David Shapiro, MD
Vice President of Medical Affairs & Chief Medical
Officer
Gerri Staffileno
Vice President of Hospital Operations, Columbia
St. Mary’s Hospital Ozaukee & Chief Nursing Officer
Paul Westrick
Vice President of Mission Integration & Advocacy
• 2009 Wellness Council of America Silver Well
Workplace Award
• Bariatric Center completes 1,000th procedure
• Women’s Services achieves record deliveries
• Commission on Cancer Outstanding Achievement
Award
• $325,000 grant from the Milwaukee Metropolitan
Sewerage District for Regional Green Roof Initiative
• Leo Brideau, President & CEO, named to State of
Wisconsin Healthcare Reform Advisory Council
• 2009 Making Medicine Mercury-Free Award
• Julia Means, Parish Nurse, was one of three
runners-up for the Milwaukee District Nurses
Association Nurse of the Year Award
• The Smart Smiles program receives a 2010
Excellence in Education Award from the Milwaukee
Public Schools for providing oral healthcare for
3,900 children in 39 schools during the 2009-2010
school year
• Columbia Hospital receives achievement award
from the Milwaukee County Historical Society
in honor of its 100th Anniversary
• 100th Anniversary of Columbia St. Mary’s historic
East Facility, now named Heritage Center
• 50th Anniversary of Columbia St. Mary’s Regional
Burn Center
• 589 volunteers contributed 81,033 hours of service,
equivalent of 39 FTEs
• Dr. Andrew Feiring publishes study on the use of
drug-eluting stents in the Journal of the American
College of Cardiology
• CorporateWORx program secured 3-year
agreement with Kohl’s Corporation and renewed
3-year contract with Rockwell Automation
• Brain Injury Association of Wisconsin honors
Sacred Heart Rehabilitation’s Helmet Program with
annual recognition award
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LOCATIONS
Columbia St. Mary’s Hospital Milwaukee
2323 N. Lake Dr.
Milwaukee, WI 53211
Columbia St. Mary’s Hospital Ozaukee
13111 N. Port Washington Rd.
Mequon, WI 53097
Sacred Heart Rehabilitation Institute
(Located within CSM Hospital Milwaukee)
2323 N. Lake Dr.
Columbia St. Mary’s Community Physicians
(Clinics throughout southeastern Wisconsin)
Madison Medical Affiliates
(Clinics throughout southeastern Wisconsin)
Columbia College of Nursing
4425 N. Port Washington Rd.
Glendale, WI 53212
Orthopaedic Hospital of Wisconsin
(A partnership with Columbia St. Mary’s)
475 W. River Woods Pkwy.
Glendale, WI 53212
Columbia St. Mary’s Foundation
2320 N. Lake Drive
Milwaukee, WI 53211
Columbia-StMarys.org