Creating an Exceptional Patient Experience
Transcription
Creating an Exceptional Patient Experience
2010 REPORT TO THE COMMUNITY Creating an Exceptional Patient Experience Mission Statement Columbia St. Mary’s exists to make a positive difference in the health status and lives of individuals and our community, with special concern for those who are vulnerable. We are committed to providing high quality, accessible, values-driven programs and services with equal attention to the physical, spiritual and emotional dimensions of health. Core Values Respect - A high regard for the worth, dignity and uniqueness of each person Commitment to Excellence - A commitment to the highest standards delivered with competence and pride Integrity - Honesty, openness and sincerity Creativity - Actions that are marked by innovation, flexibility, openness to change, and imagination Service - Connecting with another person through an act of assistance or benefit Vision Columbia St. Mary’s will continue to lead in providing excellent healthcare that represents the best value available in our region. We draw inspiration from the rich heritage of our earliest hospitals: St. Mary’s Hospital, Wisconsin’s first hospital and Columbia Hospital, an innovator throughout its 100-year history. Remaining true to our heritage, we will improve th the health and well-being of the people we serve by striving to always provide care that is compassionate and flawless. We W will partner with our patients and their loved ones to heal their h bodies, their minds and their spirits. And we will devotee the p same energy to keeping well. ingg them the w As pproudd members members of Columbia lumbia bia St. Mary’s ex exp expe expert p team of healers, s, we we will respectfully fully support each other other. r. We will reap reap call deep eem emotional motiona nal all aandd spiritual rewards as we answer an nswer th the cal caal to caree for f others. otherrs. ON THE COVER: T R A C Y L E S K OW AND HER HUSBAND, R I C H A R D G R AY , RICHARD, SHARE THEIR H E A LT H C A R E T H AT I S S A F E AT S T O RY I S F E AT U R E D O N P A G E 19. A N D T H E I R F A M I LY , I N C L U D I N G Y O U N G P OW E R F U L S T O RY S Y M B O L I Z I N G C O L U M B I A S T . M A RY ’ S . T H E I R 3 L E O B R I D E A U ( R I G H T ), C O L U M B I A S T . M A RY ’ S P R E S I D E N T & CEO, W I T H C H R I S D O E R R ( L E F T ) , C H A I R , C O L U M B I A S T . M A RY ’ S B O A R D O F D I R E C T O R S , A N D B R U C E M C D O N A L D , B O A R D C H A I R - E L E C T “May you live in interesting times.” - Ancient Proverb There is no doubt that these are interesting times. Healthcare faces both challenges and opportunities at the local, state and national levels. Columbia St. Mary’s is proud to play a key role in lowering costs, expanding access, increasing quality and improving the health of our community. Since the founding of St. Mary’s Hospital in 1848 and Columbia Hospital in 1909, we’ve taken great pride in being responsible stewards of the resources that have been entrusted to us. To support this effort, this past year we launched our 2010 – 2014 Strategic Plan. Remaining true to our heritage, our vision is to improve the health and well-being of the people we serve by striving to always provide care that is compassionate and flawless. Simply, to create an exceptional patient experience. The most visible aspect of this ongoing commitment is the October 2010 opening of the new Columbia St. Mary’s Hospital Milwaukee, which will transform the patient experience and serve as a national model for safe, efficient, patient-centered and cost-effective care. We want to thank the many people who have worked tirelessly behind the scenes to plan, build and coordinate our move into this exciting new hospital. We have also been enhancing the quality of care we provide in Ozaukee County. In June, we broke ground on Columbia St. Mary’s Grafton Medical Center, which will provide convenient access to primary and specialty care, urgent care, imaging and lab services. Earlier this year, Columbia St. Mary’s Hospital Ozaukee was designated a Level III Trauma Center and recognized for having one of the best emergency departments in Wisconsin. In order to build on this momentum and successfully navigate the many challenges heading our way, we have further strengthened our executive team with the addition of a number of outstanding leaders: Deborah Friberg, President of Columbia St. Mary’s Hospital Milwaukee and Sacred Heart Rehabilitation Institute; David Olson, President of Columbia St. Mary’s Hospital Ozaukee; Dr. Bruce McCarthy, President of Columbia St. Mary’s Physician Division; and Rhonda Anderson, Chief Financial Officer. In addition, Columbia St. Mary’s has benefited from a long history of exceptional board leaders. We’re delighted that Bruce McDonald has agreed to continue this tradition as he assumes the Board Chair in October. We would like to take this opportunity to thank the medical staff, employees, volunteers and donors for their continued dedication to ensuring that the interesting times we live in will be better times for all of us. Leo P. Brideau President & CEO Christopher Doerr Chair, Board of Directors L EFT TO RIGHT : D EBORAH F R I BERG , D R . B RUCE M C C ARTHY , R HONDA A NDERSON AND D AVID O L SON . 5 Welcome to the New Columbia St. Mary’s H The new Columbia St. Mary’s Hospital Milwaukee will transform the patient experience. It sets the standard, locally and nationally, for healthcare that is safe, efficient, patient-centered and affordable. Hospital Milwaukee HEALTHCARE THAT WORKS The New Columbia St. Mary’s Hospital Milwaukee Culminating more than eight years of planning and construction, Columbia St. Mary’s is proudly unveiling the new Columbia St. Mary’s Hospital Milwaukee. The new hospital continues a 162-year tradition of medical excellence from two of Milwaukee’s premier hospitals – Columbia Hospital and St. Mary’s Hospital. Within the new hospital, Columbia St. Mary’s has incorporated the best in medical practice from around the world, thus setting the standard for safe, efficient, patient-centered and affordable healthcare. The nine-story hospital includes 312 spacious private patient rooms and two-story glass lounges overlooking Lake Michigan and the Milwaukee skyline. Combining Columbia and St. Mary’s is helping to make healthcare more affordable by reducing the number of hospital beds on Milwaukee’s east side and eliminating duplicative services. It is saving VIEW 8 F R O M A F A M I LY L O U N G E an estimated $19 million per year in operating costs, which can then be invested into providing healthcare services, especially to underserved populations. The hospital incorporates a patient-centered design that is sensitive to the surrounding neighborhood and capitalizes on its premier location. Expansive windows offer panoramic views of Lake Michigan, bringing in the healing powers of daylight and connecting patients and visitors with the beauty of the hospital’s outdoor surroundings. Three specialty institutes – The McKeithan Testing & Treatment Institute, the Orthopaedic & Neuroscience Institute and the Heart & Vascular Institute – centralize services so that everything the patient needs, from registration through discharge, is located in one convenient location within the hospital. Working with the Institute for Healthcare Improvement, Columbia St. Mary’s integrated patient safety and clinical improvement into the design of its new hospital. The result is an environment where family and friends feel welcome and where patients feel they are in control of their care. Every design consideration – including the placement of nursing stations immediately outside patient rooms and the state-of-the-art air handling system – has one goal in mind: creating an environment that promotes healing. The hospital is also designed to be sensitive to the environment. Two rooftop gardens recycle rainwater while providing an aesthetically pleasing landscape that can be viewed from patient rooms. A special wall design, computerized exterior lighting and highefficiency fluorescent lighting minimize the hospital’s environmental footprint. Also on the 22-acre campus is Columbia St. Mary’s Women’s Hospital, located in the “cloverleaf ” building that served as Columbia St. Mary’s Hospital Milwaukee for more than 38 years. It consolidates inpatient and outpatient services for women, infants and children at one convenient location with its own entrance and valet parking. The Women’s Hospital is also home to the Van Dyke Haebler Center for Women’s Imaging, Milwaukee’s premier center for full-field digital mammography. The new hospital completes our vision to create a healing environment that addresses the patient’s physical, emotional and spiritual needs; a place that will serve as a model for tomorrow’s healthcare and a testament to Healthcare That Works. As you enter the new Columbia St. Mary’s Hospital, expansive windows bring the beauty of nature inside and fill the space with natural light. The brilliant blue of Lake Michigan and the historic North Point Water Tower catch your eye as you walk through the hospital’s atrium and concourse. W I N D OW S I L L S W E R E L OW E R E D T O E N A B L E P AT I E N T S T O E N J O Y T H E B E A U T I F U L V I E W S O F N AT U R E F R O M T H E I R B E D . T H R E E S P E C I A LT Y I N S T I T U T E S ON THE CONCOURSE 9 “If they hadn’t done everything they did, I would not be here.” - Jim Fischer HEALTHCARE THAT WORKS – CARING FOR OUR COMMUNITIES When Jim Fischer was rushed to Columbia St. Mary’s Hospital Ozaukee last November with symptoms of a heart attack, doctors discovered that the inner lining of his aorta was torn and that the tear had extended to the aortic arch. The aortic valve was also leaking. Jim suffered from Ehler’s Danlos Syndrome, an inherited disorder that weakens connective tissues such as the walls of blood vessels. Fortunately, Jim had gone to Columbia St. Mary’s. Using a new hypothermic treatment designed to prevent brain damage, Jim’s core body temperature was lowered to 18 degree Celsius (64 degrees Fahrenheit). Cardiothoracic Surgeon Robert McManus, MD, and his team then performed nine hours of emergency surgery. After completing a strict regimen of cardiac rehabilitation therapy and converting to a low-sodium, low-fat diet, Jim is doing well. “I’m very grateful to everyone at Columbia St. Mary’s Hospital Ozaukee,” said Jim. If they hadn’t done everything they did, I would not be here.” Jim’s story is just one more example of the advanced, life-saving care Columbia St. Mary’s brings to the communities we serve. Columbia St. Mary’s continues to embody our founders’ mission: to be stewards of healthcare that is innovative, accessible, patient-centered and committed to clinical excellence. Earlier this year, Columbia St. Mary’s Hospital Ozaukee was designated a Level III Trauma Center, greatly improving access to emergency trauma care for Ozaukee County residents. As a result of the designation, the hospital can perform emergency surgeries within 30 minutes of being notified of an accident or injury, saving valuable time that can mean the difference between life and death. C O L U M B I A S T . M A RY ’ S H O S P I TA L OZAUKEE Later this year, Columbia St. Mary’s will open Columbia St. Mary’s Grafton Medical Center, a 14,500-square-foot medical clinic that will offer primary and specialty care services, urgent care, diagnostic imaging and lab services. Conveniently located near I-43 and Highway 60, the clinic also will be staffed by physicians and providers from Columbia St. Mary’s Bariatric Center, which has been designated a “Center of Excellence” by the American Society for Bariatric Surgery. In addition, the clinic will be home to a 38-foot mobile coach that will enable Columbia St. Mary’s to bring digital mammography to Grafton and northern Ozaukee counties – expanding access to this important screening tool for breast cancer. A RT I S T RENDERING OF C O L U M B I A S T . M A RY ’ S G R A F T O N M E D I C A L C E N T E R 11 HEALTHCARE THAT WORKS – COLLABORATING WITH OTHERS Healthcare that Works means working with other healthcare providers to reduce the duplication of healthcare services, improve quality and increase patient satisfaction. Columbia St. Mary’s continually looks for the best solution to today’s healthcare challenges. We’ve formed alliances with physicians and other health systems when we believe a collaborative approach is in the best interest of the community. Caring and providing comfort for those nearing the end of life is an important community need that can be best addressed by organizations working together. Horizon Home Care & Hospice, which provides hospice care to patients in their homes, assisted living centers and nursing homes, is a strong partner with Columbia St. Mary’s in this endeavor. This past summer, Horizon opened a 14-room inpatient hospice at Columbia St. Mary’s Hospital Ozaukee. The hospice provides palliative care and emotional support in a home-like environment for patients needing end-of-life care. In winter 2009, construction was completed for the new Orthopaedic Hospital of Wisconsin, a partnership between Columbia St. Mary’s and a group of local orthopaedic physicians that continues to set the standard for orthopaedic excellence. The specialty hospital performs more than 5,000 surgical procedures per year and received the highest patient satisfaction score among all Wisconsin hospitals in 2009. The new hospital has 30 inpatient beds and 10 operating suites. It offers the complete range of orthopaedic services, including joint replacements and spine procedures, rehabilitation, diagnostic testing and pain management services. A M U LT I - D I S C I P L I N A RY T E A M O F E X P E RT P H Y S I C I A N S A N D S TA F F C A R E F O R P AT I E N T S W I T H I N C O L U M B I A S T . M A RY ’ S N AT I O N A L C A N C E R I N S T I T U T E S E L E C T E D C A N C E R C E N T E R . 12 HEALTHCARE THAT WORKS – EDUCATION & RESEARCH Columbia St. Mary’s continues to invest in tomorrow’s healthcare by providing training for the next generation of professionals and conducting research that will advance the science and art of medicine. Three years ago, Columbia St. Mary’s became the first Wisconsin health system to be selected for participation in the National Cancer Institute’s (NCI) Community Cancer Centers Program. This year, Columbia St. Mary’s Cancer Center received a $364,000 grant from the NCI to expand initiatives targeting underserved populations, and to study the effectiveness of multidisciplinary care teams on improving cancer outcomes. The cancer program continues to grow. Within the past year, the number of cancer patients participating in clinical trials has doubled and we have joined two important research networks – the Wisconsin Oncology Network and the Eastern Cooperative Oncology Group. This summer, the Columbia College of Nursing moved into its new home at the East Lake Office Towers in Glendale. It features “smart classrooms” equipped with wireless technology and data projection boards, “telehealth labs” that teach students the Internet technologies that are making healthcare more accessible to rural areas, and an innovative 2+2 curriculum that includes two years of intensive hands-on training. The college’s commitment to effective education continues to be evidenced by the success of its students: more than 90 percent of the graduates pass the NCLEX RN licensing examination on their first attempt. In order to address a looming shortage of podiatrists, Columbia St. Mary’s has begun a 36-month Podiatric Residency Program to provide training in all aspects of care for the lower extremities, including an extended general medical rotation and access to Columbia St. Mary’s Regional Burn Center and Sacred Heart Rehabilitation Institute. J I L L W I N T E R S , P H D, RN, D E A N & P RO F E S S O R , C O LU M B I A C O L L E G E O F N U R S I N G , P R E PA R E S TO M OV E TO T H E C O L L E G E ’ S N E W L O C AT I O N I N G L E N D A L E . M ARG AR E T H I R SC H F E LD , C LIN IC A L IN STRU CTOR ( M I D D L E ), H E L P S STUDE N TS F RO M TH E S CHOOL OF R A D I O LO G I C T E C H N O LO GY PAC K M E DICAL E QU IPMENT . C O LU M B I A S T . M A RY ’ S O F F I C E C E N T E R AT T H E E A S T L A K E O F F I C E T OW E R S , N E W H O M E T H E C O LU M B I A C O L L E G E O F N U R S I N G OF 13 “The support that I’ve gotten has been just absolutely phenomenal.” - Pat Meitner HEALTHCARE THAT WORKS Pat Meitner has a vibrant life. Children, grandchildren and a job she loves all keep her constantly looking forward. The one thing that Pat considered boring in her life, was her health. “You know when they ask all those questions, it’s ‘No. No. No. I’ve never had this. I’ve never had that’,” she said. “I’ve always been a very healthy person.” When Pat found a lump during a self breast exam, she admits she had to think, “maybe.” Pat chose the Van Dyke Haebler Center for Women’s Imaging at Columbia St. Mary’s for her mammogram. The results confirmed she had cancer. And the team that immediately went to work on Pat’s care guided her through an experience she imagined would be chaotic and frightening. Deb Theine, her nurse navigator, led the way. “My job as a nurse navigator is to help guide patients through the cancer process,” said Deb. “I help to educate them once they’re newly diagnosed. I help them to coordinate their appointments as they go through surgery, medical oncology, and radiation oncology, and I help to support them as they go through the cancer treatment process.” The nurse navigator program began at Columbia St. Mary’s when the National Cancer Institute selected the health system for a prestigious pilot program. It was so successful, the hospital formalized a nurse navigator program for breast cancer patients. Today, it is one of many facets of treatment that make Columbia St. Mary’s the area’s premier hospital for breast care. “We offer the entire package, starting at genetic testing and ending with survivorship,” said Dr. Lyle Henry, a veteran surgeon with Columbia St. Mary’s. “We have one of the best imaging centers in southeast Wisconsin thanks to the incredible generosity of the Van Dyke family. We have state-of-the-art equipment and people who are dealing with breast cancer every day. The National Cancer Institute Community Cancer Center designation gives us access to the most advanced care that you can get anywhere in the United States.” It’s made a tremendous difference for Pat Meitner. “Knowing what’s happening and what to expect has been something that has worked really well for me and for my family. The support that I’ve gotten has been just absolutely phenomenal.” “Knowing what’s happening and what to expect has been something that has worked really well for me and for my family. The support that I’ve gotten has been just absolutely phenomenal.” – Pat Meitner 15 HEALTHCARE THAT IS SAFE Patient safety permeates every aspect of the healing culture at Columbia St. Mary’s. Because the staff understands that the smallest of errors can impact a patient’s health, they focus on safety every day, in every encounter with every patient. The Safety Coach Program is one example of our many safety initiatives that identifies potential problems before they occur. It empowers staff to become safety stewards and it demands accountability to ensure that safety issues are resolved. More than 150 trained Safety Coaches are now modeling error-prevention behaviors and providing real-time feedback to help work teams and individuals continually expand their patient safety awareness. Columbia St. Mary’s also started the Daily Check-In, a system-wide, patient safety initiative that uses daily question and answer sessions to improve communication at both the unit and leadership levels. At the start of each shift, team members meet to discuss each of the highrisk patients staying in the unit as well as any unusual or complicated procedures that have been scheduled. The staff identifies and discusses any potential situations or distractions that may occur during the day, and addresses all safety-critical issues requiring a rapid response. At the leadership level, the Daily Check-In allows team leaders to meet and discuss potential problems that could arise throughout the system that day and assign ownership to resolving potential safety issues. Patient safety permeates every aspect of the healing culture at Columbia St. Mary’s. Because the staff understands that the smallest of errors can impact a patient’s health, they focus on safety every day, in every encounter with every patient. S A F E T Y C O A C H E S K AT H Y S TA G E M A N , A R M A N T A H I R AND SHERIE SIEMANN 16 B U F F E Y H I C K L I N G , RN, J O L E N E R Y C H T I K , RN A N D W E N D Y W I S E , RN, A R E J U S T S O M E O F W H O P E R F O R M A D A I LY C H E C K -I N A S P A RT O F C O L U M B I A S T . M A RY ’ S S A F E T Y I N I T I AT I V E . T H E M A N Y S TA F F 17 “They saved my life. And my baby.” - Tracy Leskow HEALTHCARE THAT IS SAFE – CARING FOR OUR COMMUNITIES June 20, 2010, began as a day of celebration for the Leskow family. Mom, Tracy, was scheduled to be induced at Columbia St. Mary’s Women’s Hospital. She and her husband, Richard, had six children – five girls and one boy. This seventh baby – a boy – would be born on Father’s Day. “Everything went along like we thought it would. They started the Pitocin and broke my water,” Tracy remembers. But after that, her memories are not clear. Tracy began coughing, struggled to breathe, and in seconds, lost consciousness. Amniotic fluid had seeped into Tracy’s blood stream creating an extremely rare and often fatal condition. Her nurse, Amy Fowler-Farrell, didn’t hesitate. “I pushed the emergency button. I needed as many hands as possible in there.” More than a dozen doctors, nurses and staff mobilized - delivering the baby in moments and stabilizing Tracy. The next few moments were surreal. “It was like something you see on TV,” said Richard. “Nurses and doctors running everywhere. And I’m standing there in shock, like… what am I supposed to do?” The team at Tracy and Richard’s side knew exactly what to do. “We actually drill for this,” said Gail Ostrander, Executive Director of Columbia St. Mary’s Women’s Services. Columbia St. Mary’s is one of five Ascension Health sites awarded a grant from the Agency for Health Care Research and Quality. “This grant allows us to educate and train our team through protocols and a state-of-the-art simulator. The ultimate goal is to improve patient safety.” Tracy’s case put that training to the test. “Everybody had a job they were doing. It was an amazing sight,” said Dr. Cindy Palabrica, Tracy’s obstetrician. Dr. Palabrica delivered all of the Leskow’s children at a different hospital, but thought baby seven needed to be born at Columbia St. Mary’s. “The experience of the staff that’s here is far and away superior, and I thought that she would be in very good hands here.” The Leskow’s call that recommendation a blessing, “I just feel like it was a calling,” said Tracy. “They saved my life. And my baby.” “The experience of the staff that’s here is far and away superior, and I thought that she would be in very good hands here.” – Dr. Cindy Palabrica, Tracy’s obstetrician 19 HEALTHCARE THAT LEAVES NO ONE BEHIND Our commitment to deliver Healthcare That Leaves No One Behind extends Columbia St Mary’s mission beyond the walls of our hospitals and clinics. On January 12, 2010, a major earthquake struck southern Haiti, inflicting a catastrophe on the impoverished Caribbean nation. Living our Call to Action to Leave No One Behind, Columbia St. Mary’s physicians and staff responded. Dr. Jeff Cameron, Medical Director of Sacred Heart Rehabilitation Institute and wound care specialist for Columbia St. Mary’s Wound Healing Center, traveled to Haiti to treat victims of the deadly 7.0 earthquake. “Because of my wound care experience and the fact that I speak some Creole, they needed me,” said Dr. Cameron. “The death and devastation was overwhelming.” Dr. Cameron made several trips to Haiti this past year to provide medical assistance. In addition, Ascension Health launched a major fundraising campaign so that employees throughout the health system could donate to the Seton Institute, the international outreach arm of Ascension Health. The funds raised provide medical supplies to those in A MOTHER AND DAUGHTER RECEIVE CARE IN A TENT H O S P I TA L I N 20 HAITI. need and help to keep the Daughters of Charity clinics operating in Port Au Prince, the Haitian capital. “The people of Haiti have always had to deal with adversity and poverty,” said Dr. Cameron. After returning from his first trip in January, he stated, “There’s more sadness now, but you can see their spirit. This is just one more obstacle and they are going to overcome it.” Also this past year, Columbia St. Mary’s led a major relief effort to donate medical equipment and supplies to help save lives in war-torn Afghanistan. The gently used equipment, obsolete in the United States, is still useful in third world nations and filled three 40-foot shipping containers. The shipment left Milwaukee on June 3, and, after a long ocean transit and overland travel, arrived in Afghanistan in August. The medical and surgical supplies benefitted five Afghan medical facilities. This is the second time in two years that Columbia St. Mary’s made such a donation to Afghanistan. Columbia St. Mary’s is the only US hospital system to provide this type of aid to the Afghan medical community. T WO L IT TL E GIRL S SHARE BEAU TIFU L SMI L ES R EF L E C T I N G THE RESIL IENCE AND SPIRIT OF THE H AI T I A N PE OP L E . This past year also brought tens of thousands of the community’s vulnerable to Columbia St. Mary’s for assistance. “The challenge of improving health for people with few resources can be overwhelming,” said Bill Solberg, Director of Community Services for Columbia St. Mary’s. “We could not do it alone, but relied on strong partnerships with churches, schools and community organizations.” Our Community-Based Chronic Disease Management Clinic worked in partnership with the Medical College of Wisconsin and the New Life Food Pantry to develop a full-day clinic at its Riverwest area site. Serving patients with diabetes and high blood pressure, the clinic developed new partnerships, including one that made fresh produce available to a growing group of clients. One remarkable accomplishment: 76% of enrolled patients significantly lowered their blood pressure. and serves a large Hispanic population, including the Bruce Guadalupe Schools. For the first time Nurse Camps run by CCON staff introduced middle school students to health professions. Twenty-five sixth through eighth grade students learned in science labs at Mount Mary College, toured Columbia St. Mary’s departments and stayed overnight in the CCON dormitory. “The challenge of improving health for people with few resources can be overwhelming. We could not do it alone, but relied on strong partnerships with churches, schools and community organizations.” – Bill Solberg, Director of Community Services El Centro de Salud, the Columbia College of Nursing (CCON) – sponsored health center, provided support and education services through more than 14,000 visits. The center is located in the United Community Center V O LU N TE E R S AT TH E CSM D ISTR IBUTION C E NTER STOCK A F G H A N I S TA N . PA L L E TS O F M E D I C A L E QU I P M E N T F O R S T U D E N T S AT T E N D N U R S E C A M P COLLEGE OF NURSING AT T H E COLUMBIA 21 “I was having a heart attack and I had no health insurance.” - Joseph Bieniek HEALTHCARE THAT LEAVES NO ONE BEHIND Joseph Bieniek remembers a time when he had health insurance. “It was good insurance. And I used it often,” he recalls. He had a well-paying position in a solid Milwaukee-based company. But when that company downsized, Joseph lost his job and his benefits. Living in the Riverwest neighborhood, he knew he had options. Joseph’s doctor was on the medical staff at Columbia St. Mary’s Family Health Center. Driven by the mission to provide healthcare that leaves no one behind, the team continued to care for Joseph, working out a payment plan that was comfortable for him. This relationship may have saved Joseph’s life. In October of 2000, Joseph developed an aching pain in his chest. He went to the Family Health Center where staff found he was in the early stages of a heart attack. They rushed Joseph to Columbia St. Mary’s Hospital. The next few hours were a blur of uncertainty and fear. “I was terrified,” Joseph said. “I was having a heart attack and I had no health insurance. Part of me wanted to walk right out for that reason. But the doctor with me, Dr. Roth, told me, ‘Don’t worry about that. We’re here to take care of you’.” Columbia St. Mary’s has been true to that commitment for the past 10 years. “People who have insurance or don’t have insurance are treated the same way. They’re taken care of with dignity and respect,” said Joseph’s current physician, Dr. David Johnson with the Family Health Center. Today, Joseph may be healthier than he has been for a long time. Educational programs through Columbia St. Mary’s and conversations with Dr. Johnson give him the information he needs to manage his health. He eats better and he walks regularly. “I appreciate Columbia St. Mary’s, the Family Health Center and their services through the years,” he said. “I may be here today because of them.” “People who have insurance or don’t have insurance are treated the same way. They’re taken care of with dignity and respect.” – Dr. David Johnson, Family Health Center 23 COLUMBIA ST. MAR ARY A RY’S FOU RY OUNDATION O UNDA DA AT TION TI TION N The outpouring of support from our community for the Beyond Medicine Campaign has been beyond impressive. More than $41 million raised. More than 14,000 gifts. More than 100,000 patient lives made better each year. Advanced Treatments and Technologies Columbia St. Mary’s now offers a minimally invasive procedure called an Electromagnetic Navigation Bronchoscopy (ENB) using a technology called the iLogic™ Inreach System. This system allows physicians to reach and diagnose lesions deep in the lungs using electromagnetic navigation technology to minimize trauma to the patient. Our donors have honored the Columbia St. Mary’s tradition by supporting the work of physicians, nurses – all those who give care. As the first technology to make a minimally invasive biopsy possible anywhere in the lungs, ENB allows for the earliest possible detection of lung cancer in the patient’s airways. This procedure is becoming the new standard for the early detection of lung cancer. The Beyond Medicine Campaign embodies who we are at Columbia St. Mary’s and what we see as priorities now and in the future: Providing the most advanced treatments and technologies, offering an exceptional patient experience and making a significant community impact by providing free or low-cost care and educational outreach programs where they are needed most. “Lung cancers are the top killers of all the cancers. Previously, we were unable to diagnose them early enough to provide a cure,” said Dr. Burak Gurses, interventional pulmonologist. “With this machine, we can make the diagnosis and get the patient to surgery quickly.” This past September, we celebrated the opening of the final phase of our Beyond Medicine building project – the new Columbia St. Mary’s Hospital Milwaukee – and we stand in awe of what the future holds. In January 2010, Columbia St. Mary’s Foundation played an instrumental role in the purchase of this important technology, making Columbia St. Mary’s the first hospital in the region to use this system. C O LU M B IA S T . M A RY ’ S H O SPITA L DR. BURAK GURSES INREACH SYSTEM. SH OWN ONE EVENING D U R I N G T H E F I N A L S TA G E S O F C O N S T RU C T I O N . 24 PICTURED WITH THE ILOGIC COLUMBIA ST. MARY’S FOUNDATION Exceptional Patient Experience Community Impact Columbia St. Mary’s is dedicated to healing more than just physical injuries and illnesses. Mending the spirit through the use of nature is proven to reduce stress, promote faster healing, lessen the need for medications and decrease the length of a hospital stay. The new St. Elizabeth Ann Seton Dental Clinic is a bright and cheery place for patients to receive much-needed dental care. Columbia St. Mary’s Hospital Ozaukee is home to the Dr. Bradley W. Mays Tribute Garden. The garden was built in memory of Dr. Mays, who was the chief of surgery at Columbia St. Mary’s Hospital Ozaukee. It features lush plant life, a beautiful water fountain and serves as a place for caregivers and patients to find respite from their busy day. A second garden at this hospital, called the Reflection Garden, is scheduled to be completed in fall 2010. With plans to grow healing gardens at Columbia St. Mary’s Hospital Milwaukee in spring 2011, Columbia St. Mary’s will continue to use evidence-based design to create calming, stress-reducing environments. Plant life will be chosen so the gardens can be enjoyed during all seasons. Water elements will calm the body, mind and spirit. In December 2009, with grants from the Daughters of Charity and the State of Wisconsin, Columbia St. Mary’s and the Foundation took on a relocation and expansion of the dental clinic. Now named in honor of the American Foundress of the Daughters of Charity, the dental clinic’s new home on 13th and Mitchell can accommodate double the number of patients it served at its previous location. The expansion includes all-private surgical suites so patient confidentiality and comfort is improved, it incorporates digital technology for treatment and recordkeeping and utilizes a dedicated space for community oral health education. The goal of the St. Elizabeth Ann Seton Dental Clinic is to ensure access to a broad range of oral health care – including urgent care, restorative care, dental appliances, hygiene services and a school-based oral health program – providing more than 11,000 patient visits each year. One hundred percent of the funds necessary to develop, plant and maintain the gardens have been provided by donors to Columbia St. Mary’s Foundation. D R . B R A D L E Y W. M AY S T R I B U T E G A R D E N M I LWA U K E E A R C H B I S H O P J E R O M E L I S T E C K I B L E S S E S T H E N E W S T . E L I Z A B E T H A N N S E TO N D E N TA L C L I N I C . 25 LEADERSHIP Columbia St. Mary’s Board of Directors Christopher L. Doerr, Chair R. Bruce McDonald, Chair-elect George H. Hoff, Vice Chair James B. Wigdale, Vice Chair Randall M. Perry, Secretary/Treasurer Leo P. Brideau, President & CEO Tina Chang Kevin Goniu, MD Michael Grebe David Hoogerland, MD Robert Lyon, MD Christine Nuernberg Mason G. Ross Sister Theresa Sullivan, DC Robert J. Venable Columbia St. Mary’s Foundation Board of Directors Michael M. Grebe, Chair Randall M. Perry, Chair-Elect Jill Pelisek, Vice Chair Thomas A. Zabjek, Secretary Joseph A. Schlidt, Treasurer Lisa A. Froemming, President/CEO Jonathan Berkoff, MD Richard Bibler Richard Butler Jeffrey Cameron, MD Timothy Casey Margadette Demet Claire Hackmann Patricia Hepburn Donald Levy Daniel F. McKeithan, Jr. Edwin Montgomery, MD Lynn Nicholas Sr. Mary Polutanovich, DC C. James Rater, MD Jane Schroeder 26 Columbia College of Nursing Board of Trustees Claire Hackmann, Chair Thomas Schmid, 1st Vice Chair Mary McCormick, 2nd Vice Chair Richard Bibler, Secretary/Treasurer Jill Winters, RN, PhD, Dean & CEO Leo P. Brideau Gary L. Gerschke, MD Cristina D. Hernandez Sarah Kimball Douglas D. Klink, MD Thomas J. Phillips Martha M. Valerio Jerry Vite Honorary Trustees Marilyn M. Bradley Nancy L. Carpenter Charles W. Parker, Jr. Jill Pelisek Dorothy Stadler Polly H. Van Dyke Beyond Medicine Campaign Leadership Honorary Co-Chairs Polly and William D. Van Dyke, III Co-Chairs Daniel F. McKeithan, Jr. Randall M. Perry Jane Schroeder Campaign Champions Richard Bibler Leo P. Brideau Margadette Demet Christopher L. Doerr Lisa A. Froemming Michael M. Grebe Claire Hackmann Donald Levy Jeffrey Mallory R. Bruce McDonald Linda T. Mellowes Jill Pelisek C. James Rater, MD Joseph A. Schlidt David Shapiro, MD Awards & Achievements Columbia St. Mary’s Leadership Leo P. Brideau President & CEO Rhonda Anderson Executive Vice President & Chief Financial Officer Connie Bradley Vice President of Patient Care Services & Nurse Executive Deborah Friberg Executive Vice President & President of Columbia St. Mary’s Hospital Milwaukee & Sacred Heart Rehabilitation Institute Lisa A. Froemming Vice President of Institutional Advancement Bill Hart Vice President of Hospital Operations Cheryl Hill Vice President of Human Resources & Chief Human Resources Officer Karol Marciano Executive Vice President of Business Development & Chief Strategy Officer Amy Marquardt Vice President Legal Affairs, General Counsel and Corporate Responsibility Officer Bruce McCarthy Executive Vice President & President of Columbia St. Mary’s Physician Division David Olson Executive Vice President & President of Columbia St. Mary’s Hospital Ozaukee Mary Paul Vice President & Chief Information Officer Sue Sanicola Vice President of Columbia St. Mary’s Community Physicians David Shapiro, MD Vice President of Medical Affairs & Chief Medical Officer Gerri Staffileno Vice President of Hospital Operations, Columbia St. Mary’s Hospital Ozaukee & Chief Nursing Officer Paul Westrick Vice President of Mission Integration & Advocacy • 2009 Wellness Council of America Silver Well Workplace Award • Bariatric Center completes 1,000th procedure • Women’s Services achieves record deliveries • Commission on Cancer Outstanding Achievement Award • $325,000 grant from the Milwaukee Metropolitan Sewerage District for Regional Green Roof Initiative • Leo Brideau, President & CEO, named to State of Wisconsin Healthcare Reform Advisory Council • 2009 Making Medicine Mercury-Free Award • Julia Means, Parish Nurse, was one of three runners-up for the Milwaukee District Nurses Association Nurse of the Year Award • The Smart Smiles program receives a 2010 Excellence in Education Award from the Milwaukee Public Schools for providing oral healthcare for 3,900 children in 39 schools during the 2009-2010 school year • Columbia Hospital receives achievement award from the Milwaukee County Historical Society in honor of its 100th Anniversary • 100th Anniversary of Columbia St. Mary’s historic East Facility, now named Heritage Center • 50th Anniversary of Columbia St. Mary’s Regional Burn Center • 589 volunteers contributed 81,033 hours of service, equivalent of 39 FTEs • Dr. Andrew Feiring publishes study on the use of drug-eluting stents in the Journal of the American College of Cardiology • CorporateWORx program secured 3-year agreement with Kohl’s Corporation and renewed 3-year contract with Rockwell Automation • Brain Injury Association of Wisconsin honors Sacred Heart Rehabilitation’s Helmet Program with annual recognition award 27 LOCATIONS Columbia St. Mary’s Hospital Milwaukee 2323 N. Lake Dr. Milwaukee, WI 53211 Columbia St. Mary’s Hospital Ozaukee 13111 N. Port Washington Rd. Mequon, WI 53097 Sacred Heart Rehabilitation Institute (Located within CSM Hospital Milwaukee) 2323 N. Lake Dr. Columbia St. Mary’s Community Physicians (Clinics throughout southeastern Wisconsin) Madison Medical Affiliates (Clinics throughout southeastern Wisconsin) Columbia College of Nursing 4425 N. Port Washington Rd. Glendale, WI 53212 Orthopaedic Hospital of Wisconsin (A partnership with Columbia St. Mary’s) 475 W. River Woods Pkwy. Glendale, WI 53212 Columbia St. Mary’s Foundation 2320 N. Lake Drive Milwaukee, WI 53211 Columbia-StMarys.org