hp Mono/Color LJ News No. 25

Transcription

HP LaserJet printer product update
July 2004 • Issue 25
hp
Welcome to the 25th edition of the HP LaserJet printer product update
newsletter! Our current products have stabilized and we are very
excited to be working on many new fall product introductions. Your
support and efforts will be needed to make these product introductions
successful. Look for more information in our next newsletter. This edition
addresses current product issues and offers helpful troubleshooting tips.
Inside . . .
Introducing the new HP Color LaserJet 4650 series printer............................................................ 2
New parts return program ....................................................................................................... 3
HP LaserJet 3015/3020/3030/3380 all-in-one issues ................................................................ 4
Troubleshoot the Windows 2000 Installer............................................................................... 4
Troubleshoot the Windows XP Installer ................................................................................... 4
Error 1904 during installation............................................................................................... 4
Troubleshoot Scan functionality in Windows 2000 .................................................................. 6
Troubleshoot Scan functionality in Windows XP....................................................................... 8
Troubleshoot Scan-to-Email ................................................................................................. 11
Firmware revision.............................................................................................................. 12
Firmware upgrade utility for the HP LaserJet 3015/3020/3030 all-in-one printers ..................... 12
Firmware upgrade utilities for the HP LaserJet 3380 all-in-one printer........................................ 12
Product compatibility with HP Jetdirect accessories................................................................. 13
Uninstalling drivers............................................................................................................ 13
HP LaserJet 4200/4300—maximum memory configuration........................................................ 14
HP LaserJet 9000/9000Lmfp—image scanner calibration.......................................................... 15
HP LaserJet 9055/9065mfp—control panel security levels ......................................................... 17
HP Color LaserJet 3500/3700 issues ...................................................................................... 18
Skipped pages after a paper jam........................................................................................ 18
59.C0 error ..................................................................................................................... 18
DC controller firmware upgrade.......................................................................................... 19
Troubleshoot the 10.00.XX error ......................................................................................... 19
Troubleshoot the 41.5 error................................................................................................ 19
HP Color LaserJet 5500—CPR and color calibration issues......................................................... 20
HP Restricted
Introducing the new HP Color LaserJet 4650 series printer
In June 2004, the HP Color LaserJet 4650 series printer
was introduced to replace the HP Color LaserJet 4600
series printer. The HP Color LaserJet 4650 series printer
places high-performance, high-quality color laser printing
within the reach of our customers. With printing speeds of
up to 22 pages per minute, a 533 MHz processor, and up
to 288 MB RAM, this powerful printer makes color laser
printing simple, productive, and cost-effective. The userfriendly on-screen display helps users stay on top of printing
status and supplies replacement.
With the HP Color LaserJet 4650, HP unveils ImageREt
3600, a suite of imaging technologies that includes an
image mode for printing on HP Glossy Photo & Imaging
Laser Paper.
The printer is easily expandable to meet the needs of a
growing business, and can be shared over a network.
The base model has a 500-sheet paper tray; you may also
purchase an additional 500-sheet paper tray or a two by
500-sheet paper feeder assembly.
HP Color LaserJet 4650 series printer
Specifications
Accessories
Part number
Print speed
22 ppm letter/A4, color and black-only
128 MB 200-pin DDR DIMM
Q2630A
First page out
15 seconds
256 MB 200-pin DDR DIMM
Q2631A
Warranty
One year, next day, on-site limited hardware warranty
Printer cabinet
C9667A
$1,799.99 (model 4650, U.S. dollars)
Optional 500-sheet paper feeder and
tray (tray 3)
Q3673A
Supplies
Part number
Q3668A
Black print cartridge
Cyan print cartridge
Yellow print cartridge
Magenta print cartridge
C9720A
C9721A
C9722A
C9723A
Q3669A
Image transfer kit
Image fuser kit (110 volt)
Image fuser kit (220 volt)
C9724A
C9725A
C9726A
Street price
Models
HP Color LaserJet 4650 printer
• 100-sheet multipurpose tray and 500-sheet input tray for 600-sheet
capacity
•
160 MB RAM; 533 MHz FISC processor
•
Three open EIO slots
HP Color LaserJet 4650n printer
All of the features of the 4650 plus:
• HP Jetdirect 620n Fast Ethernet print server in one EIO slot
HP Color LaserJet 4650dn printer
Q3670A
All of the features of the 4650n plus:
• Automatic two-sided printing unit
HP Color LaserJet 4650dtn printer
Q3671A
All of the features of the 4650dn model plus:
• 500-sheet input tray for 1,100-sheet capacity
•
Additional 128 MB RAM for a total of 288 MB RAM
HP Color LaserJet 4650hdn printer
Q3672A
All of the features of the 4650dn model plus:
• Two by 500-sheet paper feeder (1,000-sheet pedestal) for 1,600-sheet
capacity
•
Additional 128 MB RAM for a total of 288 MB RAM
•
20 GB HP high-performance hard disk in one EIO slot
Introducing the new HP Color LaserJet 4650 series printer
2
New parts return program
HP is implementing a new parts return program.
Failed parts will be collected and examined for
future printer quality improvements.
In the past, HP has examined only returned or
exchanged parts to improve design, but would
now like to look at failed printer parts.
When HP wants a part back, a plastic pouch
will be placed on the replacement part shipping
box.
Pouches contain a letter with instructions, which
may ask you to print out some pages from the
printer and return them in the box along with
the failed part. The pouch contains a prepaid
shipping label to use for shipping the part back
to HP.
Parts return box with plastic pouch
As always, HP’s goal is to improve printer
quality. HP solicits your support for this new
program. Your feedback and ideas for
improvement are always welcome.
New parts return program
3
HP LaserJet 3015/3020/3030/3380 all-in-one issues
Troubleshoot the Windows® 2000
Installer
Troubleshoot the Windows® XP
Installer
Issue
Issue
When installing the printer driver, customers
may encounter a problem after selecting
Directly connected to the PC, but before being
prompted to plug in the device.
When installing the printer driver, customers
may encounter a problem after selecting
Directly connected to the PC, but before being
prompted to plug in the device.
Workaround
Workaround
If this problem occurs, bypass this portion of the
installation by performing a hardware-first
installation.
If this problem occurs, bypass this portion of the
installation by performing a hardware-first
installation.
Other issues during installation
Issue
•
The Found New Hardware Wizard appears
during the plug-and-play portion of the
installation.
•
The installation stops and displays the
message: New printer detected. Please wait.
•
The customer sees the following error: Error
1311. Source file not found.
Workaround
There may be an issue with the security settings
for devices; Restrict CD Access to Locally
Logged-on User Only may be enabled.
Both Microsoft® Silent Install and plug-and-play
run in the system context and need to access
files on the CD in order to install the software.
With this setting enabled, both Microsoft Silent
Install and plug-and-play are unable to install
properly. To work around this issue, the CD
drive must be shared, and then a network drive
mapped to that shared CD or the files from the
CD copied to a folder on the hard drive. For
instructions on how to share the CD, and how
to map the network drive, refer to HP’s
TechWeb site.
The installation stopped at the screen that
prompted the user to select a network or direct
connection after the device had been connected
and after plug-and-play appeared to install
successfully.
Workaround
There may be an issue with the security settings
for devices; Restrict CD Access to Locally
Logged-on User Only may be enabled.
Both Microsoft Silent Install and plug-and-play
run in the system context and need to access
files on the CD in order to install the software.
With this setting enabled, both Microsoft Silent
Install and plug-and-play are unable to install
properly. To work around this issue, the CD
drive must be shared, and then a network drive
mapped to that shared CD or the files from the
CD copied to a folder on the hard drive. For
instructions on how to share the CD, and how
to map the network drive, refer to HP’s
TechWeb site.
Error 1904 during installation
When installing the HP LaserJet 3015, 3020,
3030, or 3380 printer software, versions 1.0
or 2.0, customers may receive the following
error: Error 1904 Module
C:\Windows\System32\hpmiapi.dll failed to
register. Contact your support personnel.
4
Error 1904 Module message
Background information
3
The cause of this error is a component in the
I/O not registering properly on the system. This
most often occurs on the component
hpbmiapi.dll.
In Task Manager, end the process
Statusclient.exe, javaw.exe, and javaw.exe
(if running).
4
Run the unzipped file, Regdd.bat.
5
Reboot the PC.
Note
6
After the PC reboots, the HP Toolbox
Device Status and Alerts icon should be in
the system tray. Double-click the icon or use
the HP Toolbox and Fax Management
desktop icon for the HP LaserJet 3015,
3020, 3030, or 3380 printers to load the
toolbox. It may be necessary to refresh the
browser when HP Toolbox initially
displays.
It is possible that this error could also occur on
HP LaserJet 1010, 1012, 1015, or 1300
printers.
Workaround
There are two methods of resolving this error:
1
2
There is a batch file located at the
HP TechWeb site and a share that has
already been created to register the
component. Obtain the batch file that
automatically registers the component.
Manually register the component.
Obtain the batch file that automatically
registers the component
Obtain the Regdd.zip file and complete the
following steps:
1
Save Regdd.zip to the hard drive.
2
Unzip Regdd.zip.
If HP Toolbox does not successfully run after
performing these steps, ask the customer to
complete the following steps:
1
Send a screenshot of the error through the
normal escalation or support process.
2
Run Netstat –na and send the status of the
5225 and 5226 ports using the process
for unsolvable problems.
Manually register the component
To manually register the component, see the
instructions at the HP TechWeb site, or call
HP Customer Care.
5
Note
Troubleshoot Scan functionality in
Windows 2000
1
2
Asking customers to refer to the test page
confirms they were able to print.
Print a test page from the control panel.
Ensure that the issue does not result from
the device not being connected or plugged
in.
NO: Switch to the DOT4 port if available.
The DOT4 port is created during a plugand-play installation, but not if an Add
Printer Installation is performed. Performing
an Add Printer Installation allows printing,
but not scanning. The customer should be
able to run the installer to install the
product. If not, disconnect the device, run
the scrubber, and perform a hardwarefirst installation.
Click Start, Programs, Accessories,
Imaging. Does the device name appear
when you click File, Select Device?
NO: The TWAIN data source has been
deleted or did not install correctly during a
plug-and-play installation. This is unusual;
use the FileToEmail tool to gather
information if possible. (Setupapi.log is of
most interest.) The FileToEmail tool is
available at HP’s TechWeb site. It is not
likely that a reinstall will fix the problem,
but try once. If the problem continues after
attempting to reinstall, disconnect the
device, delete the printer name from the
Printers folder, remove the printer driver
from server properties, run the scrubber,
remove any hp3all-in-one*.inf and .pnf
files from the inf folder, reboot the
computer, and then perform a hardwarefirst installation to reinstall the plug-andplay components. Running the uninstaller is
not required. After reinstalling, return to
step one above.
YES: Record the port for further use, and
continue to the next step.
6
NO: The scanner did not install correctly
via a plug-and-play installation. This is
unusual; use the FileToEmail tool to gather
most interest.) It is not likely that a reinstall
will fix the problem, but try once. If the
problem continues after attempting to
reinstall, disconnect the device, run the
scrubber, and perform a hardware-first
installation to reinstall the plug-and-play
components. Running the uninstaller is not
required. After reinstalling, return to step
one above.
YES: Select the device name, and continue
to the next step.
3
4
Within the application, select File, Acquire
Image. (Make certain that media has been
loaded in the scanner before performing
this step.)
YES: Check the Printer Properties to
determine the printer’s port assignment.
7
Does the scanner scan the image?
NO: There is a TWAIN scanning problem.
Close any error messages and Imaging.
Continue to the next step.
Is the device connected directly to the PC
via a USB or parallel port? Look at the port
on the test page to determine if the printer
is connected to a DOT4 port.
Does the scanner port match the printer
port in the Scanner and Cameras folder of
the operating system? The Auto setting is
expected for network installs and also
works for DOT4_001.
NO: This requires the ScanFixIt tool to
change a registry key and place the
scanner on the correct port. The ScanFixIt
tool is available at hp.com.
YES: TWAIN scanning is functional. Go to
Setting up the HP LaserJet Scan application
shortcut on the next page.
5
Is the device name in the Scanners and
Cameras control panel folder?
YES: Continue to the next step.
8
Click Start, Programs, Accessories,
Imaging.
6
9
NO: Please gather FileToEmail information
if possible and any error messages to
improve our troubleshooting process.
Within the application, select File, Acquire
Image. (Make certain that media has been
loaded in the scanner before performing
this step.)
YES: Continue.
10 Does the message Unable to communicate
with HP scanning software appear?
Warning
Do not proceed to the following steps until
able to scan from Imaging.
NO: Continue to the next step.
YES: Close the error message and the
Imaging application. The scanning
components may not be installed. Try
running setup.exe from the root of the CD.
This is a hidden file so have the customer
type D:\setup.exe from the run line where
D is the CD drive letter.
11 Select File, Acquire Image. No reboot is
required.
with HP scanning software still appear?
NO: Continue to the next step.
YES: Close the error message and the
Imaging application. It is possible the
scanning components were deleted. These
components (including the uninstaller) can
be reinstalled by typing the following at the
command line, where D represents the CD
drive letter:
msiexec -fa
D:\setup\QFolder\QFolder.msi
msiexec -fa D:\setup\scan\scan.msi
msiexec -fa D:\setup\LaserALL-INONE\LaserALL-INONE.msiX:\setup\hpzprl01.exe -m
PreloadICEEngineToGUIDFolder -datfile
D:\autorun.inf
13 Select File, Acquire Image. No reboot is
required.
Troubleshooting the HP LaserJet Scan
application shortcut
Does the shortcut Start\All Programs
\Hewlett-Packard\hp LaserJet <Product>\Scan
exist?
NO: The HP Scan application is not installed or
did not install.
YES: Continue.
1
NO: This is unusual. Please gather
information to help improve this document.
YES: Continue.
2
Specify Save it to a file in the Where
should the data go drop-down list.
3
Press the Scan button.
4
Specify a file name and press the Save
button to begin the scan. (With the
HP LaserJet 3015 make sure there is paper
in the scanner before pressing the Save
button.)
5
Does the message The software
encountered some errors appear?
with HP scanning software still appear?
NO: Continue.
YES: Close the error dialog box. (The
TWAIN source specified in the shortcut
may be incorrect.)
NO: Continue.
YES: Close the error message and Imaging.
This is unusual; gather FileToEmail
information if possible and any error
messages to improve our troubleshooting
process.
15 Does the scanned image appear in the
Imaging application?
Click Start\All Programs
\Hewlett-Packard\hp LaserJet
<Product>\Scan. Does the hp LaserJet
Scan window appear?
6
<Product>\Scan, and select Properties.
7
Select Find Target.
8
Double click hppscan2.exe.
7
9
Specify Save it to a file in the Where
should the data go: drop-down list.
10 Press the Scan button.
11 Specify a file name and press the Save
button to begin the scan. (With the
HP LaserJet 3015 make sure there is paper
in the scanner before pressing the Save
button.)
12 Does the message The software
encountered some errors appear?
NO: Continue.
15 Does the scanned image successfully save
to a file when using the HP LaserJet Scan
software from the shortcut?
YES: Please gather information to improve
this document.
NO: Please gather more information to
improve this document.
YES: Congratulations, the HP LaserJet Scan
application shortcut is set up correctly.
13 Does a dialog box appear with a list of
possible TWAIN data sources?
NO: Click Start\All Programs
<Product>\Scan and select Properties.
Remove the /TwainSrc parameter from the
Target: field, and then continue to the next
step. Example:
Before:
"C:\hppscan2.exe" /TwainSrc "hp
LaserJet 3380 TWAIN"
Warning
Do not proceed until able to scan from the
HP LaserJet Scan application.
Troubleshoot Scan functionality in
Windows XP
1
After:
Note
"C:\hppscan2.exe"
Asking customers to refer to the test page
confirms they were able to print.
YES: Select one of the TWAIN sources and
attempt to scan again.
14 Did the device scan successfully?
NO: Try to scan from the next TWAIN data
source until all TWAIN data sources have
been tried.
YES: Note the name of the TWAIN data
source.
<Product>\Scan and select Properties.
Update the /TwainSrc paramter in the
Target field with the name of the TWAIN
data source that was able to scan.
Example:
"C:\hppscan2.exe" /TwainSrc "hp
LaserJet 3380 TWAIN"
Can the customer print a test page from the
control panel?
NO: Resolve the printing problem.
2
Can the device scan from the Scanners
and Cameras folder (direct connect only)?
(Make certain that media has been loaded
in the scanner before performing this step.)
NO: There is a problem with WIA
scanning. Continue with the next step to
correct the problem.
YES: There is not a problem with WIA
scanning. Go to Troubleshooting the
HP LaserJet Scan application shortcut on
page 7.
8
3
Is the device connected directly to the PC
via a USB or parallel port? Look at the port
on the test page to determine if the printer
is connected to a DOT4 port.
NO: Switch to the DOT4 port if available.
The DOT4 port is created during a plugand-play installation, but not if an Add
Printer Installation is performed. Performing
an Add Printer Installation allows printing,
but not scanning. The customer should be
able to run the installer to install the
product. If not, disconnect the device, run
the scrubber, and perform a hardware-first
installation.
Note
Make sure hp3all-in-onep6.inf and pnf are
deleted from the %windir%\inf directory
before reconnecting the device.
root of the CD each time. After reinstalling,
return to step one above.
5
Does the error message The properties for
this item are not available appear?
NO: Continue to step 12.
YES: Close the error message. The
scanning components may not be installed.
Try running setup.exe from the root of the
CD. This is a hidden file so have the
customer type D:\setup.exe from the run
line where D is the CD drive letter.
6
From the application, verify the device
name is in the Scanners and Cameras
control panel folder. No reboot is required.
7
this item are not available appear again?
The Found New Hardware Wizard may
appear more than once; direct it to the root
of the CD each time. After reinstalling,
return to step one above.
YES: Close the error message. Check the
version of
%windir%\system32\hpgwiamd.dll. If the
version is less than 3.2.2.553, perform the
following steps;
4
Click Start, Control Panel, Scanners and
Cameras. Is the device name in the
Scanners and Cameras folder?
NO: The scanner did not install correctly
via a plug-and-play installation. This is
unusual; use the FileToEmail tool to gather
most interest.) It is not likely that a reinstall
will fix the problem, but try once. If the
problem continues after you try reinstalling,
disconnect the device, run the scrubber,
and perform a hardware-first installation to
reinstall the plug-and-play components.
Running the uninstaller is not required.
b
Exit the CD browser if it appears.
c
Open a Command Prompt window by
clicking Start, Run. Enter
command.exe.
d
From the Command Prompt, type the
following, where D is the CD drive
letter:
ren %windir%\system32\hpgwiamd.dll
hpgwiamd.bak
copy D:\hpgwiamd.dll
%windir%\system32
e
Make sure hp3all-in-onep6.inf and pnf are
deleted from the %windir%\inf directory
before reconnecting the device.
Insert the CD.
net stop stisvc
Note
The Found New Hardware Wizard may
appear more than once; direct it to the
a
8
Delete the product name from the list of
imaging devices in the device manager
and refresh the device manager to
reinstall the device.
Verify the device name is in the Scanners
and Cameras control panel folder. No
reboot is required.
9
9
YES: Close the error message. The
scanning components may have been
deleted. These components (including the
uninstaller) can be reinstalled. Click Start,
Run. Type cmd to open a Command
Prompt. Type the following at the
command, where D represents the CD
drive letter:
msiexec -fa
D:\setup\QFolder\QFolder.msi
msiexec -fa D:\setup\scan\scan.msi
msiexec -fa D:\setup\LaserALL-INONE\LaserALL-IN-ONE.msi
D:\setup\hpzprl01.exe -m
D:\autorun.inf
10 Verify the device name is in the Scanners
and Cameras control panel folder. No
reboot is required.
11 Does the error message The properties for
YES: Close the error message. This is
unusual; gather FileToEmail information if
possible as well as any error messages to
improve our troubleshooting process.
Warning
14 Does the screen say, Welcome to the
Scanner and Camera Wizard (direct
connect only)?
NO: This is unusual; gather FileToEmail
information if possible as well as any error
process.
15 Is the customer able to scan using the
Scanner and Camera Wizard (direct
connect only)?
NO: This is unusual; gather FileToEmail
information if possible as well as any error
process.
YES: Continue.
Warning
16 Does the shortcut Start\All
Programs\Hewlett-Packard\hp LaserJet
<Product>\Scan exist?
NO: The HP Scan application is not
installed or did not install.
YES: Continue. See Troubleshooting the
HP LaserJet Scan application shortcut on
page 7.
12 Does the scanner port match the printer
port in the scanner properties? The Auto
setting is expected for network installs and
also works for DOT4_001.
NO: This requires the ScanFixIt tool to
change a registry key and place the
scanner on the correct port.
13 Open the scanner device in the Scanner
and Cameras folder in the control panel by
double-clicking the icon with the device
name.
HP LaserJet 3030 all-in-one printer
10
Troubleshoot Scan-to-Email
The following is a summary of the different
ways the customer can scan from the
HP LaserJet 3015, 3020, 3030, and 3380
printers:
•
From within a TWAIN or WIA compliant
third-party application: Select Scan or
Acquire an image.
•
In Windows XP: Double click the device’s
icon in the Scanners and Cameras folder to
launch the Microsoft Scanning Wizard.
•
From the Scan application: Click
Start/Programs/Hewlett Packard/
HP LaserJet 3010-3020-3030-3380/Scan.
(This accesses the TWAIN scan driver.)
•
From the control panel, press the SCAN TO
button to display the options that are
configured in the HP Toolbox Scan to tab
(This accesses the scan application without
opening the user interface.)
initiate scanning when scanning-to-email or
scanning-to-folder.
Is the customer using a non-MAPI-compliant
email application?
HP software will only scan to MAPI-compliant
email applications. Internet browser-based
email applications such as Yahoo, Hotmail,
and MSN, are not MAPI-compliant, and will
not work. Outlook, Outlook Express, and Lotus
Notes are examples of MAPI compliant
applications.
Troubleshooting from the device
Can you scan to a file from the Scan
application in the Start menu?
• If not, you have a scanning issue unrelated
to the email.
•
General troubleshooting
Is the default mail client set up correctly?
In Windows, go to the control panel, click
Internet Options, select the Programs tab, and
verify that the correct application is selected in
the E-mail box. Also, verify that the application
selected is configured to send email. This can
be verified by opening that email application,
creating a new message, and sending it.
Note
A copy of the message may not appear in
the Sent Items folder, so make certain the
recipient receives the email message.
Is HP Toolbox set up correctly?
By default, the Scan to feature in HP Toolbox is
turned off for networked installations. When it
is turned on, the default email entry ADD NEW
EMAIL will not send an email, but will launch
HP Toolbox, and open the page that allows
you to add an email address.
1
If you still cannot scan-to-email, is the
correct email application set as the default?
Verify this from the PC’c Control Panel,
select the Programs tab, and review the
Internet Options dialog box.
2
If you were able to scan-to-email, can you
send an email via the Scan application
when entering an email address before
initiating scanning? Enter the address on
the Email tab in the Settings dialog box.
The email should be sent automatically
without a message or dialog box
appearing.
Is the user pressing the correct button?
The START SCAN button isn’t functional on
network connections. On direct connections,
the START SCAN button launches the Scan
application on the PC but does not initiate a
scan. Selecting ADD NEW EMAIL or ADD
NEW FOLDER launches HP Toolbox where
users can add an email address, but it does
not initiate a scan. The SCAN TO button will
If you can scan-to-file, can you scan-to-email
from the Scan application without adding an
email address before initiating scanning?
Open the Scan application and confirm that
no email addresses are entered in the Email
tab of the Settings dialog box (the default
setting). Once the newly scanned image
appears, a new email message dialog box
should appear with the image as an
attachment. At this point, add a valid email
address and press Send.
11
3
If you are able to send a message when
adding an address first, is the email
address in HP Toolbox entered correctly?
Copy and paste the address into a new
email message and try sending it again.
Firmware revision
Improvements
Firmware date code 20040330
Since these printers do not have DIMM slots,
the firmware utility is the only method of
upgrading the device’s firmware. There is no
DIMM upgrade solution.
Note
If for some reason the upgrade utility fails and
locks up the device, the formatter must be
replaced.
The following improvements have been made
with the revision 20040330 firmware:
•
Sporadic PCLXL 79 errors have been
resolved with improved Fax Receive
compatibilities.
•
Demo page data has been updated to
include A4 page speeds.
•
The Line Interface Unit (LIU) list now includes
Taiwan specifications.
•
Increased stack trace details are provided in
the Error Log.
•
The telecom parameters have been changed
as required for Russia.
•
200 dpi scanning is improved—eliminating
tick marks on the right side of the image.
•
The control panel message NO PRINT
CARTRIDGE has been changed to say
CHECK CARTRIDGE/CHECK PAPER TRAY.
•
The “off hook” issue has been fixed for the
Manual Dial feature.
HP LaserJet 3380 all-in-one printer
Firmware upgrade utilities for the
HP LaserJet 3380 all-in-one
printer
Firmware upgrade utility for the
HP LaserJet 3015/3020/3030
all-in-one printers
A Firmware Recovery DIMM is available for
the HP LaserJet 3380 all-in-one printer (part
number Q6482-69001). The Firmware
Recovery DIMM comes with installation
instructions.
A Firmware Upgrade Utility is available at the
TechWeb site:
http://pldtm.boi.hp.com/Products/BFI/BFI%2
0template%202004.html
A Firmware Upgrade Utility is available at the
TechWeb site:
http://pldtm.boi.hp.com/Products/BFI/BFI%2
0template%202004.html
Utilities will be available at hp.com. These links
will be hidden—customers will not have access
to these sites unless they are directed to the
hidden links by HP support agents.
This utility will be available at hp.com, in the
product support/download section, just as the
HP LaserJet 33xx utility is. This link will not be
hidden and will be directly available to the
customer.
12
Product compatibility with HP Jetdirect accessories
The following HP Jetdirect accessories are supported:
Product
Part
number
Network
connectivity
Printer port
connectivity
Firmware
version
Web scan
support
Print/fax/scan
functionality
HP Jetdirect 175x print server
J6035C
Yes
P/F/S
J3258B
Full-Speed
USB
Parallel
22.09+
8.20
No
P/F/S
J3263A
10/100 BaseTX
RJ-45 (10BaseT)
10/100 BaseTX
Parallel
8.40+
No
P/F/S
J6038A
Yes
P/F/S
J3265A
Full-Speed
USB
3 port parallel
22.09+
8.40+
No
P/F/S
HP Jetdirect en3700 print server
J7942A
Hi-Speed USB
25.31+
Yes
P/F/S
J6061A
10/100 BaseTX
10/100 BaseTX
10/100 BaseTX
802.11b
Wireless
Ethernet
Full-speed
USB
23.x+
Yes
P/F/S
HP wp110 wireless print server
J6062A
Parallel
0200
No
Print only
HP bt1300 (Bluetooth®) wireless
printer adapter
J6072A
802.11b
Wireless
Ethernet
Bluetooth v1.1
Full-Speed
USB and
parallel
S80
500.020 /
01381.001
No
Print only
Uninstalling drivers
Please note that most issues can be resolved
without the need to uninstall and reinstall.
However, if you must uninstall, and the shortcut
for the uninstaller is missing, you can perform
the following steps in Windows 98, Me, 2000,
or XP:
1
2
Bring up a DOS prompt.
a
For Windows 2000 or XP, type cmd in
the run line. For Windows 98 and Me,
type command in the run line.
b
Type doskey in the Command Prompt in
Windows 98 or Me. This allows the use
of the up arrow key on the keyboard.
You might need to use the arrow key to
bring up the previous line for editing in
the event of a typo.
is functional. The command copies the
uninstaller files back to the “C:\Program
Files\hp\Digital Imaging\{1B4B2D13-BA874c7c-8B67-0EE7CE698415}\setup” directory.
On some computers it may be in the HewlettPackard directory. If the shortcut does not work,
open a DOS prompt and go to that directory—
it’s easiest if you set the Folder Options in
Windows Explorer to Display the full path in the
address bar and then copy the path from
Windows Explorer and paste that into the DOS
prompt after typing CD in the DOS prompt.
Once in that directory you can type the
following command at the DOS prompt to run
the uninstaller:
hpzscr01.exe -datfile hpbscr01.dat
Type the following where D represents the
CD drive letter: D:\setup\hpzprl01.exe -m
D:\autorun.inf
This command will not appear to do anything.
Verify success by checking to see if the shortcut
13
HP LaserJet 4200/4300—maximum memory configuration
To achieve the maximum 416 MB memory
configuration supported by the HP LaserJet
4200/4300 printers, you will need to use a
specific memory DIMM combination.
The reason for this is that HP LaserJet devices
read and use the entire amount of memory on
each side of a DIMM—they cannot use only
part of a DIMM. For instance, if you install three
128 MB DIMMS (2 times 64 MB on each side)
and include the standard 64 MB, you will have
a total of 448 MB. But because the HP LaserJet
4200/4300 printers only support 416 MB of
memory, they will drop the entire 64 MB from
the second side of the last DIMM—leaving you
with only 384 MB of memory.
To achieve maximum memory configuration,
use one of the following DIMM combinations:
HP LaserJet 4200 series printer
Standard 64 MB + 256 MB + 64 MB + 64 MB
= 448 – 32 MB = 416 MB
Standard 64 MB + 256 MB + 64 MB + 32 MB
= 416 MB
HP LaserJet 4200/4300—maximum memory configuration
14
HP LaserJet 9000/9000Lmfp—image scanner calibration
The HP LaserJet 9000/9000Lmfp may be
calibrated to ensure the best possible copy and
scan quality. Image Properties that may be
calibrated are the Leading Edge, the Left Edge,
and the Scaling (stretch). The instructions below
provide a simplified basic calibration method.
The original calibration method is still available
and recommended if the customer requires full
Edge to Edge scanning.
1
Go to MENU, CONFIGURE DEVICE, PRINT
QUALITY, SET REGISTRATION. Follow the
instructions on the printed set registration
sheet to perform the tray registration.
Perform the registration for each of the
MFP’s trays.
Note
This calibration can only be performed on
Letter or A4 media.
2
On the control panel set EDGE-TO-EDGE
COPIES = ON. (Go to MENU,
CONFIGURE DEVICE, SYSTEM SETUP,
COPY-SEND SETTINGS, EDGE-TO-EDGE
COPIES = ON).
3
Conduct a simplex Paper Path Test from
tray 3. Ensure that the Paper Path Test
pattern is centered on the page.
–
–
–
–
4
MENU/DIAGNOSTICS/PAPER PATH
Source: TRAY 3
Duplex: OFF
Copies: 1
Mark the newly made test sheet with
colored ink as ORIGINAL across the top of
the page.
HP LaserJet 9000mfp
6
Ensure the media in Tray 3 is loaded in the
same orientation as the original in the ADF.
This orientation is commonly called Letter-R
or A4-R.
7
Make a 100% Scaled simplex copy,
printing from Tray 3.
8
Compare the Leading Edge and the Left
Edge borders of the copy with the original.
Use a ruler with mm markings, if possible,
to measure these distance differences.
9
Align the top border of the copy with the
top border of the original. Measure the
distance between the bottom borders.
10 Place the original face-up in the ADF,
feeding the top of the page into the ADF
first.
11 Set the original to 2 SIDED through the
control panel.
12 On the control panel, set the copy to 1
SIDED. Press START.
13 Compare the Leading Edge and the Left
Measure these distance differences.
5
Place the printed Paper Path Test pattern
into the Scanner’s Automatic Document
Feeder (ADF), placing the top of the page
into the ADF first. This is the Leading Edge.
HP LaserJet 9000mfp/9000Lmfp—image scanner calibration
14 Align the top border of the copy with the
distance between the bottom borders.
15 Open the top cover of the scanner and lay
the original on the glass in the same
15
orientation as the ADF; top edge of the
page to the left.
16 Make a copy from Tray 3.
17 Compare the Leading Edge and the Left
Measure these distance differences.
18 Align the top border of the copy with the
distance between the bottom borders. Copy
the values written down above into the table
below:
Setting
ADF Front
Side
ADF Back
Side
Flatbed
Scale
Current setting
Arrow to press
Leading Edge
(Top Border)
High:
Low:
10 units = 1
mm
If low, press the up arrow the
number of units indicated by the
scale. If high, press the down
arrow.
Left Edge
Left:
Right:
12 units = 1
mm
If left, press the down arrow. If
right, press the up arrow.
Scaling Plain
(Bottom Border)
High:
Low:
3 units = 1
mm
If low, press the up arrow. If high,
press the down arrow.
Leading Edge
(Top Border)
High:
Low:
10 units = 1
mm
Left Edge
Left:
Right:
12 units = 1
mm
If right, press the down arrow. If
left, press the up arrow.
Leading Edge
(Top Border)
High:
Low:
24 units= 1
mm
Left Edge
Left:
Right:
12 units = 1
mm
If left, press the down arrow. If
right, press the up arrow.
Scaling (Bottom
Border)
High:
Low:
3 units = 1
mm
19 On the control panel, enter SERVICE MODE
(MENU, SERVICE MODE, PIN 00900001).
20 Scroll to SCANNER SETTINGS.
21 Select ADF SETTINGS. Following the above
chart, select the correct menu item. An
original value will be displayed. Write this
number down. Press the UP or DOWN
arrows to move the number value according
to the chart and write down the current
adjustment value number (0-255).
(bottom border) down the page 1 mm,
press the DOWN arrow 3 times.
23 Repeat steps 17-22 adjusting the ADF and
FLATBED settings until the image is
positioned as desired.
24 Select EDGE-TO-EDGE COPY = OFF (only if
this was the original setting).
22 Incrementally adjust the position of the
image with the UP or DOWN arrows, using
the scale provided in the chart. For
example, if you need to move the ADF Back
Side Left Edge one mm to the right, press
the UP arrow 12 times. To move the scaling
HP LaserJet 9000/9000Lmfp—image scanner calibration
16
HP LaserJet 9055/9065mfp—control panel security levels
You can set three levels of security with the
HP Web Jetadmin control panel locking feature.
From the control panel, select MINIMUM,
MODERATE, or MAXIMUM. The following table
describes which menus are locked with each of
the three security levels.
Minimum security menu
Access
PAUSE
Yes
RETRIEVE JOB
1
Yes
INFORMATION
1
Yes
CONFIGURE DEVICE
2
Limited
HP LaserJet 9055mfp
SYSTEM SETUP
COPY/SEND SETTINGS
No
I/O PARALLEL INPUT
No
Note
RESETS
No
The HP Web Jetadmin control panel locking
feature only locks the menus provided by the
HP Print controller.
SERVICE
1
Yes
Moderate security menu
Access
PAUSE
No
RETRIEVE JOB1
Yes
INFORMATION1
Yes
CONFIGURE DEVICE
1
1
DIAGNOSTICS
SERVICE
No
No
1
Yes
Maximum security menu
Access
PAUSE
No
RETRIEVE JOB1
Yes
INFORMATION1
No
1
PAPER HANDLING
1
No
DIAGNOSTICS
No
CONFIGURE DEVICE1
No
SERVICE
1
Yes
1
Including menus below this particular main menu item.
Limited access to the menus below this main menu item. Those that
are not accessible are listed.
2
HP LaserJet 9055/9065mfp—control panel security levels
17
HP Color LaserJet 3500/3700 issues
Skipped pages after a paper jam
HP Color LaserJet 3700 and 3700n printers
may skip up to 4 pages of a print job when
intervention takes place during printing (such
as a paper jam or tray refill).
Early in the production life, base and network
models were shipped with 64 MB of memory.
Memory has now been increased to 128 MB
to eliminate the issue.
To solve this problem, add an additional 64
MB of memory to the printer, or escalate to HP
through your normal channels to receive the
firmware image.
If a part is missing, replace the swing guide.
Also, please look for the missing part in the
printer.
59.C0 errors or 10.92.XX errors can occur if
the black sliding lock is broken, out of place,
or missing the spring. If this is the case,
replace the swing guide.
The part number for the swing guide is:
RM1-0437-000CN
Note
When the Beta firmware is released to
production, an information service note will be
sent out to inform the field.
Models affected
Part number
Serial numbers
HP Color LaserJet 3700
Q1321A
CNDXXXXXXX or less
JPDXXXXXXX or less
HP Color LaserJet 3700n
Q1322A
CNDXXXXXXX or less
JPDXXXXXXX or less
59.C0 error
A 59.C0 error will occur if you are not able to
move the right swing guide arm all the way
back. This may be due to a white plastic part
missing on the swing guide itself (see photo
below). The red circle indicates the missing
part; arrows point to the cross-shaped parts
that are in place.
Photo of the swing guide
The black sliding lock is circled in red
18
DC controller firmware upgrade
Customers experiencing a 10.00.XX or 41.5
error may need to upgrade the DC controller
firmware to the newest revision (2D). Check the
DC controller firmware version by printing a
Configuration Page and checking the Printer
Number. The DC controller firmware upgrade
(.rfu) files are available at these URLs:
•
If the DC controller firmware download and the
above four troubleshooting steps do not correct
this problem, perform the remaining steps:
•
Reseat the memory controller PCB connector
J201, and the DC controller PCB connector
J1025.
•
If the memory controller PCB is defective,
replace the memory controller PCB.
•
If the DC controller PCB is defective, replace
the DC controller.
www.hp.com/go/clj3500dccfw_hidden
Note
There are three separate .rfu files: an .rfu file for
the HP Color LaserJet 3700 series, an .rfu file
for the HP Color LaserJet 3500n, and an .exe
file for the HP Color LaserJet 3500 connected
via a USB port.
For instructions on how to upgrade the
firmware, go to www.hp.com. In the Search
box type C00127233 and press Enter. The
search engine will provide a link for HP Color
LaserJet 3700 Series Printers—ReadMe file for
Firmware Update/Download
Release/Installation Notes. Use the same link
for the HP Color LaserJet 3500.
Troubleshoot the 10.00.XX error
If the firmware upgrade did not remove the
10.00.XX error, perform the following:
•
Open and close the front door.
•
Ensure the cartridges are fully seated.
•
Trade cartridges to determine whether the
error is in the cartridge or the slot. If the error
is in the cartridge, replace the cartridge.
Otherwise, go to the next step.
Check the memory controller PCB contacts to
the memory tag. Clean if dirty.
Troubleshoot the 41.5 error
In rare situations, customers may have a
letterhead with a pre-printed logo that is not
recognized by the media sensor. Blank paper
will be fed through the printer and a 41.5 error
code will be recorded on the control panel.
Have the customer print a Configuration Page
to determine if they need an upgrade (see the
table below for affected printers). They should
upgrade the formatter firmware first, then the
DC controller.
After the upgrades are complete, instruct the
customer to use Letterhead Mode when printing
on media that has a preprinted logo.
In order to allow these specific media types to
work for our customers, an upgrade to the DC
controller firmware and/or the formatter
firmware is required for specific serial number
ranges or firmware date codes (see the table
below to determine if the firmware codes are
up to date). Both of these firmware codes need
to be upgraded.
Model
number
Starting serial
numbers
Ending serial
numbers
Firmware
numbers
Upgrade needed
Obtain from:
HP Color
LaserJet
3500
(110V)
HP Color
LaserJet
3500
(220V)
HP Color
LaserJet
3700
CNBRA00000
CNBRA00000
CNBRA00000
CNBRA00000
CNCRA00000
CNCRA00000
CNCRA00000
CNCRA00000
CNCA000000
CNBRC00563
CNBRK22439
CNBRN04925
CNBRX00006
CNCRC04399
CNCRK13441
CNCRN21061
CNCRX00056
CNCZ999999
Version
1.000.1
Less than 2D
Formatter Upgrade
DC Controller
Upgrade
www.hp.com/support/clj3500
Version
1.000.1
Less than 2D
Formatter Upgrade
DC Controller
Upgrade
20040319
06.004.1
Less than 2D
Formatter Upgrade
DC Controller
Upgrade
19
HP Color LaserJet 5500—CPR and color calibration issues
The Electro Transfer Belt (ETB) on the HP Color
LaserJet 5500 series printer sometimes shifts to
the left or right, affecting Color Plane
Registration (CPR) and Calibration. This can
manifest itself in two different ways: Either the
CPR is off, and will not restore with Calibrate
now, or the Configuration Page contains
wrong colors and the colors will not restore to
normal with Calibrate now.
Incorrect Color Plane Registration
Correct Color Plane Registration
Incorrect Colors on Configuration Page
Correct Colors on Configuration Page
20
When the ETB shifts, it starts to ride on top of
the roller, causing the belt to wrinkle when
engaged. These wrinkles can cause the CPR
Registration and/or the DMAX/DHalf
calibration to fail, resulting in the symptoms
mentioned above. When the belt is shifted,
you can clearly see a ridge on the side of the
belt riding on top of the roller. The pictures
below show a shifted and a normal belt for
comparison.
This is how the belt wrinkles when it is shifted.
Action
Shifted belt - note the visible ridge on the left
side
Replace the ETB. Make sure the transfer kit
counter gets reset and that at least one Full
Calibrate has been performed (this
automatically occurs when the transfer kit
counter is reset).
Belt in correct position - note that there is no
ridge on the left side of the belt
21
Bluetooth is a trademark owned by Bluetooth SIG,
Inc. and is used by Hewlett-Packard Company under license.
Microsoft and Windows are U.S. registered trademarks of
Microsoft Corporation. HP and the invent signature are
trademarks of the Hewlett-Packard Company.
© Copyright 2004 Hewlett-Packard Development Company,
L.P. The information contained herein is subject to change
without notice. The only warranties for HP products and
services are set forth in the express warranty statements
accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty.
HP shall not be liable for technical or editorial errors or
omissions contained herein.

hp Mono/Color LJ News No. 25

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