HVHC/Visionworks improves customer service and employee

W H A T S AN ANTONIO MAKES...MAKES SAN ANTONIO
1st Quarter 2015
Celebrating 100 Years
Advancing Manufacturing
The San Antonio Manufacturers
Association is the voice of and
advocate for the manufacturing
industry in the greater San Antonio
metropolitan area. On their behalf,
SAMA influences public policy
and regulatory matters affecting
manufacturing and guides the
education and training of future
generations of manufacturers.
SAMA facilitates the sharing of
best known practices, workforce
development
and
business
opportunities while fostering
relationships for the benefit of its
members.
SAMA
TRADE SHOW
Manufacturing the Future
“Cultivating Tomorrow’s
Workforce”
Presented by Regal Plastics
April 15, 2015
Freeman Coliseum Expo Hall
Forum 9 AM to 11 AM
Trade Show 11 AM to 5 PM
ADMISSION FREE
116 Exhibitors | 750+Attendees
www.sama-tx.org
210-979-7530
Official Publication of the
San Antonio Manufacturers
Association (SAMA)
HVHC/Visionworks improves customer service and
employee engagement through Lean/Six Sigma
“People are the
foundation of our
business. But we have to
provide the right tools
to engage and retain
our most valuable assets
– our Associates.”
John Kay
Executive Vice President
Distribution and Manufacturing
HVHC, Inc
HVHC Inc. Distribution &
Manufacturing
operates
five
state-of-the-art
manufacturing
laboratories and two distribution
centers – all in the United
States. Two of the labs and both
distribution centers are located
here in San Antonio in Schertz
and Richland Hills (site of the
recent SAMA bus tour). The
Richland Hills facility went
online at the beginning of 2014
and has the capacity to double
in size as the company grows.
HVHC has been a member of
SAMA since 2010 and in those
four years has capitalized on
the opportunity of networking
within the SAMA community.
Being
around
“like-minded”
manufacturers has helped HVHC
maintain its focus on what really
counts – people and process. And,
with an over arching goal in 2014,
and now 2015, to continually strive
for customer service excellence;
these are more important than ever.
“People are the foundation
of our business,” said John Kay,
EVP HVHC Distribution &
Manufacturing. “But, we have to
provide the right tools in order
to engage and retain our most
valuable assets – our Associates.”
Shortly after attending the
SAMA
Lean
Manufacturing
Program in 2012, the HVHC
Manufacturing team decided to
begin the “Lean Journey.” Since
then, HVHC Manufacturing
has improved two of their major
quality metrics, “breakage and
remakes” by almost 50%. Other
elements that led to this incredible
success were “pay for skills”
compensation adjustments and
visual-based training, which helps
pictorially illustrate exactly how
each operation is to be performed.
continued page 3
New committee increases workforce development emphasis
SAMA establishes Workforce & Economic Development Committee
to further leverage successes John Dewey, Chairman, SAMA Workforce & Economic Development Committee
As noted in our last Newsletter
(“Manufacturing
productivity
doubles through technology”), the
availability of a skilled workforce
is critical to the manufacturing
industry.
With an average annual wage of
$47.5k, the creation of additional
skilled employees not only helps
the
regional
manufacturing
industry, but also benefits the
community. SAMA has been
actively engaged for several decades
in the development and support of
workforce development and Career
& Technical Education (CTE)
educational initiatives to provide
a workforce capable of meeting
regional manufacturers’ needs.
Great strides have been made by
creating public awareness, forging
critical alliances, and gaining civic
and legislative support for the
development of industry-oriented
training programs, but we cannot
rest upon our past successes.
To further leverage these
extensive efforts, SAMA has
announced a new strategic
Workforce
and
Economic
Development
Committee,
tasked to establish, support and
coordinate those workforce and
economic development initiatives
related to the growth of the region’s
manufacturing industry.
SAMA is hosting a
free industry forum
during the April 15th
Annual Trade Show
to discuss workforce
initiatives available for
manufacturers.
Visit sama-tx.org to learn more.
Page 1
WHAT SAN ANTONIO MAKES
Celebrating 100 Years
Advancing Manufacturing
“We are a community
that is leading the nation
in the development
and education of
our manufacturing
workforce”
Mark Q. Niederauer, PhD
Chief Technology Officer
Electrochemical Oxygen
Concepts, Inc. (EO2)
SAMA 2015 Annual Sponsors
GOLD LEVEL
SCOBEY MOVING & STORAGE
VISIONARY LEVEL
Padgett, Stratemann & Company, L.L.P.
Texas manufacturing assistance
center
VIP STAFFING
MANUFACTURERS LEVEL
Blue Line Corporation
Cox Manufacturing Company
Innovation, Technology, Machinery (ITM)
Monterrey Iron & metal
ASSOCIATES LEVEL
CAPITAL ONE BANK - COMMERCIAL LENDING
frosT
HAWKINS PERSONNEL GROUP
SWBC INsurance services
WEAVER
Page 2
Chairman’s Report
Building on a century of leadership and community
Get involved to support growth and workforce development
2014, our Centennial year, was
a year of great progress on many
fronts, including the growth of
local manufacturing companies
and the arrival of new ones coming
to our area.
Rewarding challenges come
with this growth in advanced
manufacturing – the education and
training of a highly skilled workforce
through
multiple
initiatives,
ranging from generating awareness
of opportunities in advanced
manufacturing through ATEAMs
efforts with high school students
and educators, which offers tours of
manufacturing facilities to students
and workshops with teachers and
counselors, to the college programs
at Alamo Academies in advanced
manufacturing and aerospace, to
the Just-In-Time programs for
adult education, focusing on our
veterans.
There is one over arching
characteristic about our area that
makes all of this possible - which
also one of the very special aspects
of our Alamo Area region – all of
these efforts are truly a community
effort. They involve a wide variety
of people and organizations,
including individual volunteers,
companies from small to large,
city and county government,
educational institutions such as
Region 20 and Alamo Academies,
and other educational and business
organizations such as First Robotics,
Junior Achievement and the various
Chambers of Commerce, to name
a few. It is one of the aspects of
our community that truly surprises
people who visit us: we have a
deep and broad level of cooperation
from all aspects of our community.
In fact, we are a community
that is leading the nation in the
development and education of our
manufacturing workforce.
Please join us in supporting
the growth of our community
in 2015. We are in need of
internship sponsors, hosts for tours
of manufacturing facilities for
youth interested in manufacturing,
individuals willing to spread the
word by speaking with educators
and students regarding these
opportunities, and many more
opportunities to volunteer within
our community.
programs, with 63 students
enrolled in the program.
• Over 1,450 people attended SAMA’s
monthly luncheon program to network as
well as gain knowledge on pertinent topics
for manufacturers through distinguished
guest speakers;
2014 Highlights
During 2014, the San Antonio Manufacturers
Association (SAMA) provided the following
benefits for its membership and the
manufacturing industry at large:
• Coordinated the development of regional
curriculum in support of Texas House Bill 5
on behalf of the San Antonio manufacturing
industry; including a teacher professional
development program that generated 42
weeks of PreK-12 curriculum.
• Initiated SAMA’s second Workforce
Assessment Study in conjunction with Port
San Antonio and the San Antonio Economic
Development Foundation.
• Provided formal testimonies to the
Texas Workforce Commission, various
governmental and academic agencies
regarding education, workforce and economic
issues impacting the Manufacturing Industry.
• Participated in the initiation of a new
manufacturing-focused workforce training
program for veterans in conjunction with
Alamo Colleges and Workforce SolutionsAlamo.
currently
In addition to the above, SAMA provided the
following Industry benefits:
• 56 members completed advanced training
and learning seminars for manufacturers;
• 38 members completed SAMA’s
OSHA Safety Certification program for
manufacturers;
• 26 members attended SAMA’s Project
Management Fundamentals Workshop;
• 88 members attended SAMA’s Employment
Law Seminar training program;
•
78
members
attended
SAMA’s
Environmental Seminar training program;
• 116 companies exhibited at SAMA’s
annual Trade Show with over 750 interested
attendees;
• 108 members attended the SAMA
100 Anniversary Trade Show Forum
“Manufacturing – Then, Now and
Tomorrow”;
• 37 SAMA members attended SAMA’s
annual Tour of Manufacturers, showcasing
diverse regional manufacturing firms and
their production processes;
In addition to the professional activities
noted above, the San Antonio Manufacturers
Association also sponsored a number of social
and community networking activities for our
membership in 2014, including:
• Coordinating a drive that raised over 55,270
lbs of food for the San Antonio Food Bank;
• Hosting the annual SAMA Bowling
tournament for SAMA members, with 155
members attending;
• Hosting the Annual Spring and Fall Golf
Tournaments, with 220 SAMA members
attending;
• Provided Industry participation in the
SA2020 project initiative for definition
of future occupational demands and
career pathways programs in support of
manufacturing industry requirements.
• 18 members attended SAMA’s “Lean HR for
Small Organizations” training program;
• Approximately 334 people attended the
SAMA quarterly Mixers, with each Mixer
highlighting a manufacturing firm and
providing a networking forum;
• 40 members attended SAMA’s Safety
Awareness training program;
• 316 members and spouses attended SAMA’s
Gala celebrating SAMA’s 100th Anniversary.
• Continued support and active engagement
of the Alamo Colleges’ Advanced Technology
and Manufacturing Academy (ATMA)
• 184 members participated in SAMA’s free
Plant Operations Special Interest Group
(SIG) sessions to share manufacturing best
practices;
. . . M A KES SAN ANTONIO
1st Quarter 2015
1st Quarter Issue 2012
Membership in SAMA presents an array of opportunities
2014 was a tremendous year of
growth and outreach for SAMA
and member opportunities were
expanded upon in both substance
and number. Major strides were
taken with partners in Industry
such as the Alamo Colleges,
Workforce Solutions - Alamo and
the SAEFD in fostering programs
to prepare our future workforce.
SAMA offers a number of
opportunities for employers to
develop their existing workforce
through “best practice” and
educational forums.
SAMA also offers its members a
multitude of educational programs
and seminars in areas such as the
environment, employment law and
safety. These member opportunities
provide a triple punch for members
to obtain, develop and retain their
critical human resources.
SAMA continues its excellence
in representing its members as
the voice and advocate for the
manufacturing industry. It has
always maintained a most effective
working relationship with SAWS
and CPS Energy, assuring all of its
members, both large and small, are
ensured fair and equitable rates.
Lastly, members enjoy year round
networking opportunities with a
multitude of organizations, peers
and leaders. Whether it be many
of the annual programs or events,
SAMA’s membership is exposed to
many social forums which they can
network upon others best practices.
By means of supporting your
future skilled work requirements,
HVHC/Visionworks
“SAMA, now 100
years strong, provides
an unprecedented
benefit advantage to its
members.”
continued from page 1
Associates throughout the process
and welcoming feedback was the
foundation for overall success.
Sound familiar? In our recent
SAMA tours, we heard the same
thing.
People are the Foundation for Our Success
Both San Antonio manufacturing
labs embarked on a multi-pronged
approach to tackle Lean/Six Sigma
and Associate engagement, in a
concerted effort to improve overall
customer service to Visionworks
stores. Similar to other SAMA
members - daily Gemba walks,
Kaizen events and “Introduction to
Lean” classes represented some of
the key successes for HVHC.
Both San Antonio facilities
implemented Lean/Six Sigma
with the goal to fabricate every
prescription lens accurately the
first time, every time. Engaging
educating and training your
current team, providing avenues for
networking of best practices or, as
your industry’s voice and advocate,
SAMA, now 100 years strong,
provides an unprecedented benefit
advantage to its members.
If you’re not a member, you need
to ask yourself why?
For more information on
membership, contact Tony Bruns,
SAMA Vice Chair Membership,
at (210) 314-9005 or by email at:
[email protected].
In an effort to engage our
Associates in our process and
overall success, we’ve made many
changes and improvements to
our communications. We have
implemented a structured career
path for all Associates, with defined
job levels and certifications,
supported by internal training
programs to better inform and
develop our people. Our video
display boards posted in our labs
and cafeterias also help keep our
Associates aware of job openings,
training and other events that may
be of interest to them.
Some of the SAMA programs
that help HVHC leaders maintain
this foundation were the OSHA
Safety Course, Environmental
Seminar and the Employment Law
Seminar.
Utilizing
problem
solving
techniques that involve all levels
of Associates, like Kaizen events,
have greatly improved morale and
Associate engagement. Thanks
to Gary Arnold, President of
Integrated Peak Solution, for his
encouragement of our Associate
engagement, the culmination of
which has been a substantial increase
in operational performance. Today,
we have a more highly trained
and satisfied workforce. Our
productivity, quality, and customer
service levels are all at an all-time
high.
Our new philosophy of “once
and done” is being ingrained at all
levels of the organization and will
allow us to be the market leader in
customer satisfaction.
2011 FACTS
MANUFACTURING
INDUSTRY IMPACT
One of the largest sectors of
the San Antonio economy,
Manufacturing provided an
economic impact of over
$30 billion in 2011.
San Antonio’s Manufacturing
Industry has grown more
than three-fold since 1991.
San Antonio’s Manufacturing
Industry is very diverse,
spanning virtually every
industrial product line.
San Antonio’s 1,556
manufacturers employed
over 51,000 people, earning
an average wage of $47,499 –
consistently higher than
the San Antonio average.
The evolution toward hightech manufacturing has
resulted in significant wage
gains as the workforce skills
requirements increase.
80% of San Antonio’s
Manufacturers are small
businesses employing 50 or
less employees.
“SAMA is a model for how
the private sector can help
develop and implement
policies and programs, such
as the Alamo Academies,
that have paid tremendous
dividends for the industry
and the community.”
Ivy Taylor
Mayor
City of San Antonio
Page 3
PRSRT STD
U.S. Postage
PAID
San Antonio, TX
Permit No. 2281
1st Quarter Issue 2015
Celebrating 100 Years
Advancing Manufacturing
ADVOCACY
Manufacturing’s Voice to
Local Government
& Regulatory Agencies
Assuring the Next Generation
of Skilled Trades
Monitoring Water
& Energy
BEST PRACTICES
Cultivating Leadership
Manufacturing Skills
Development
Team Building
Manufacturing Plant Tours
Special Interest Groups (SIGs)
Seminars and Training
Lean Practices
Business-to-Business Forums
& Networking
ATMA 2014-2015: Record enrollment.
Record retention. Record opportunities.
Summer 2015 Call to action | SAMA Partners to host ATMA Internships
San Antonio Manufacturing
Association (SAMA) boasts a
record-breaking year of partnership
with the Advanced Technology &
Manufacturing Academy (ATMA),
one of five programs available
through Alamo Academies. Student
enrollment and retention spiked for
this fall’s incoming class; 43 juniors
and 17 seniors are enrolled, a 30%
increase over the prior year 2013.
SAMA first partnered with
Alamo Academies in 2004 to create
a program of studies aimed at
meeting the changing employment
needs of a diverse manufacturing
community. SAMA’s leadership
to create and maintain relevant
training
and
curriculum
development are keystones to the
program’s continued success. The
most critical element to the success
of the past ten years is ATMA’s paid
internship component.
Manufacturing
partners’
experience
multiple
valuable
benefits from participating in the
program’s 8-week paid internship.
During the internship, industry
partners introduce students to
current manufacturing technologies
while imparting on them workforce
industry standards. Current SAMA
internship partners report that it
adds strength to their team through
reaffirming employee’s skill sets
as they teach and guide aspiring
manufacturers. The internship is
also an opportunity for partners
to instill industry-specific skills to
potential future employees of their
company.
Students complete the 8-week
internship during the summer
following successful completion
of their first year in the program.
Student schedules consist of eight
40-hour workweeks Monday
through Friday, totaling 320 hours.
Alamo Academies maintain a team
of coordinators who provide full
support to partners interested in
hosting internships beginning
summer 2015. The coordinators
work with the organization’s
personnel to assure the internship
training program accurately meets
the needs of the organization.
ATMA’s record enrollment
and retention are a testament
to the success of this winning
collaboration. We urge partners
to take advantage of the
opportunities available to host
an internship student from the
nationally recognized and awardwinning Advanced Technology &
Manufacturing Academy.
Interested partners please contact Alamo
Academies’ Chief Coordinator, Troy
Kettell by phone at (210) 485-0834 or
by e-mail, [email protected] for more
information.
Sponsors
www.sama-tx.org
210-979-7530
9607 Broadway, Suite C
San Antonio, TX 78217-4905
Page 4
thebankofsa.com
lockheedmartinengines.com
bizjournals.com/sanantonio