Looking for low cost, low commitment office space in Hampshire?

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April 2011
£4.50
Looking for low cost, low commitment
office space in Hampshire?
• Flexible,convenientandprofessionalworkingenvironments
throughoutthecounty
• Highspeedbroadbandequippedmeetingandtrainingrooms
from£4perhouror£12perday*
• Officespaceasandwhenyouneedit
March 2010
£3.00
• Youonlypayforthespaceyouuse
• Work,meetingandtrainingspace
Basingstoke
• Eitherdrop-inorbook
andpaysecurelyonline
Eastleigh
Lyndhurst
Aldershot
Fareham
Havant
Gosport Portsmouth
March 2010
£3.00
For further information and booking:
T. 01962 846381 E. [email protected]
www.hampshireswc.org
Supported by
*prices vary per centre
April 2011
Telephone No: 0844 499 0446 – www.hampshirechamber.co.uk
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April 2011
Chamber’s Business Voice
4,5
To find an event turn to page 6
Hampshire Wide News
7, 8,9,19,24,25,46,47,48
Local Office News
North Hampshire 10,11,12, 38
Portsmouth 13,14,15,40
Southampton
16,17,18,39
International Trade
20,21
News from our Patrons
22,23
Hampshire County Council profile 26,27
IT Web Design &
e-mail marketing
Feature 28,29,30
Business Supplies and
services
Feature 31,32,33,34,35
Networking Roundup 36,37
Chamber Services 42,43
Chamber Passport/Connect 41
Skills, Education & Training 44,45
Welcome to our new members 49,50
Contacts
to our April edition of Chamber Business News
from the Chief Executive Jimmy Chestnutt
Welcome
Welcome
Contents
What a month.
The events in the Middle East still
dominate the headlines and look set
to do so for a little while yet.
The instability of some of the key
regimes in that fragile area and
potential for even more chaos has
unsettled the markets and the
price of oil continues to rise. The
Chancellor is no doubt pleased to
receive the extra revenue but if he wishes Business to help mitigate
the impact of public sector cuts and drive the recovery he must take
steps to stabilise and reduce the cost of fuel.
Closer to home we have the excellent news that the Basingstoke
M3 Enterprise LEP has been given the green light. We are pleased
to report that your Chamber is actively involved in the creation of
this Business led LEP and have just elected Geoff French from Scott
Wilson as the Chairman of the Shadow Board.
In contrast the process of creating the Solent LEP continues to
disappoint. Selected companies are now being invited to become
“members” and it is they that will be given the power to elect the
Board. So if your company has not been invited to be a “member” you
will not have a say in who should be the business representatives on
the Board.
On a more positive note we have just co sponsored the 2011 Business
South Exhibition. We had a record number of exhibitors and the early
indications from Chamber exhibitors are that the number of visitors may
be slightly down on last year and more business was done.
Publisher Denise Barlow
[email protected]
023 8022 3541
Advertising Sales Carole Mills
[email protected]
023 9225 5325
Members are invited to send in their editorial to:
News Nicky Hirst
[email protected]
023 8020 6152
Southampton Office Lorraine Gourley
[email protected]
023 8022 3541
Portsmouth Office Cheryl Whitwood
[email protected]
023 9244 9449
North Hampshire Office Valerie Cloke
[email protected]
01252 811470
Subscriptions
To subscribe e mail our Publisher [email protected]
Designed by The Graphic Design House
• 023 9233 4971 • [email protected] • www.tgdh.co.uk
Printed by Bishops Printers
• 023 9233 4900 • [email protected] • www.bishops.co.uk
April 2011
Mail, fax or telephone to:
Southampton Office,
Bugle House, 53 Bugle St, Southampton SO1 42LF
Tel: 023 8022 3541 Fax: 023 8022 7426
Portsmouth Office, Regional Business Centre,
Harts Farm Way, Havant, Hampshire P09 1HR
Tel: 023 9244 9449 Fax: 023 9244 9444
Basingstoke Office, Business Support Centre, Deanes
Building, London Road, Basingstoke RG21 7YP
Tel: 01256 352275 Fax: 01256 479391
Winchester Area Office, Winchester Business Centre,
10 Parchment Street, Winchester, Hampshire SO23 8AT
Tel: 01962 841000 Fax: 01962 870423
North East Hampshire Area Office, Civic Offices,
Harlington Way, Fleet, Hampshire GU51 4AE
Tel: 01252 811470 Fax: 01252 812096
The opinions expressed in the Editorial content of Hampshire Chamber
Business News are not necessarily those of the Publishers or of Hampshire
Chamber of Commerce, neither do they accept responsibility for the
accuracy of such content or liability for any legal implications
Production Editor Lorraine Gourley
[email protected]
023 8022 3541
3
Business Stars In The
Making On The South Coast
It takes courage to launch a new business award in such
challenging times, but it is just such courage that is needed
by all in business, so as to ride out the recession successfully.
Hampshire Chamber of Commerce urges its business members
and the business community across the Solent area to enter
the South Coast Business Awards, which were launched on 1
March with the aim of rewarding the best in local business.
Small Business of the Year Award
The Hampshire Chamber of Commerce is sponsoring the
Small Business of the Year Award, which will be presented
to a dynamic company with less than 50 employees, which
demonstrates all round excellence in business. The judging
will focus on financial performance, future objectives and the
competitive advantage of the business. It will also look at
examples of specific strategies which have driven business
growth.
The judging will be supported by Business Link and
undertaken by a panel of leading business people, resulting in
four finalists for each category, each of which will be invited
to attend a glittering awards ceremony at the De Vere Grand
Harbour Hotel, Southampton on Friday 15 July. All finalists
will also be eligible to win the coveted Business of the Year
Award courtesy of principal sponsors Coast and a total of 9
other awards are being sponsored.
•
•
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•
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The Business Southampton City Champion of the Year Award
The aap3 Award for Corporate Social Responsibility
The Taylor Made Computer Solutions Award for Best Use
of Technology
The Richmond Cars, Hyundai & Renault Award for
Customer Service
The British American Tobacco Award for Commitment to Education and Training
The Hampshire Chamber of Commerce Small Business
of the Year Award
The Trethowans Award for Excellence through Innovation
The RSM Tenon Award for Business Individual or
Entrepreneur of the Year
The Smith & Williamson Growth Business of the Year Award
Maureen Frost, Operations Director at Hampshire Chamber said
that: “We are delighted to sponsor the Small Business of the Year
Award. Our economy is made up of a plethora of small businesses,
that often do not get the recognition they deserve and we look
forward to celebrating and promoting the success stories these
awards will identify from our local small businesses.”
South Coast Business Awards Benefits
• High profile publicity for your business
• Attendance and presentation at a prestigious
4
awards ceremony
You have until Thursday 21 April to submit your entry or nomination.
Any company within the Solent region is eligible to enter or to be
nominated for the competition. Simply complete the entry form
found on line at www.dailyecho.co.uk/scba or use the online entry
• Acknowledgement of the quality and achievements
process, where you will also find full details of the ten award
categories, criteria and sponsors, the awards partners and a map
of you business
• Increased staff motivation
of the Solent region with postcodes.
• Recognition of your success to customers and within
your industry
• The Coast Award for Business of the Year will also receive
a media package in Hampshire Business Magazine in
print and online.
April 2011
The Way In Assessing City
Centre Movements
At the centre of Southampton, LATC
sub-group seeks to improve links as
a way of enhancing the City’s vitality
and viability.
Hampshire Chamber
of Commerce
(Southampton) Planning
and Transport Committee
sub-group, Links Around
The City (LATC) have
formally submitted a
report to consultants,
David Lock Associates,
who are looking at the
next phase of the City
Masterplanning exercise.
The purpose of the report brings together the sub-group’s work
to date, assessing car and public transport movements in and
through Southampton City Centre in particular and goes further by
identifying some solutions.
Ian Welland, LATC sub-group Chairman said: “The group, since
its formation in autumn last year, has been assessing the impact
of movements across the city centre, traffic pinch-points and
effectiveness of public transport alongside unnecessary car
journeys. The report is a fair summary of our key debates so
far and complements, but not duplicating, a study submitted
recently by Futures Southampton Group. Our report has drilled
down into detail to arrive at short, medium and long term
strategies and recommendations. Recognising the complementary
submissions of Hampshire Chamber of Commerce and Futures
Southampton Group, I am confident that the consultants appointed
by Southampton City Council, will deliver the right outcomes in
the Masterplan for mutual benefit and value of our business
community.“
Chamber Sub-Group Leads
The sub-group is about to enter into further dialogue with key
players and stakeholders to move forward on the detail and look
forward to reporting their achievements as this year progresses.
The City Masterplanning exercise, for which the Chamber remains
at the forefront of business consultation jointly with Southampton
City Centre Management, enters its public consultation phase in the
spring/summer – dates to be announced shortly.
For further information on the Links Around The City sub-group,
please contact Kristine Salomon-Olsen, Tel: 023 8022 3541, Email:
[email protected] or Ian Welland,
Tel: 023 8020 6167, Email: [email protected]
New Employment Laws Slam
Business with £23 Billion Bill
Despite a pledge from the Government to tackle the burden of
red tape, which is stifling job creation and growth in the UK, the
BCC’s Employment Law Timeline, shows a raft of new employment
legislation which is set to come into force between April 2011 and
April 2015 with 7 major changes planned in 2011 alone.
Kristine Salomon-Olsen Head of Representation at Hampshire
Chamber of Commerce said
“The Coalition government promised a “one in, one out” approach
to new legislation but we have seen very little old legislation being
“thrown out”. Also there was a promise of sunset clauses in new
legislation, meaning there would be a time limit with a requirement
to review new legislation so it could be streamlined or removed at
a later date. The Southampton Office of Hampshire Chamber of
Commerce has previously proposed a one year moratorium on all
new employment legislation that was not necessary for national
security purposes. It could be the right moment to introduce such
a measure, if the business community is to deliver the Year for
Growth expected of it in 2011.”
April 2011
David Frost, Director General of The British Chambers of Commerce,
commenting on the Employment Law Timeline research, said:
“The Government claims business growth is top of the agenda, yet
UK firms will be hit with huge costs once these new regulations
come into force. Companies cannot generate growth and create
jobs when they are facing a £23bn bill, just to implement new
employment legislation. Unless the Government reduces this kind
of red tape, we will continue to have high levels of unemployment
and could end up derailing the recovery.
“These new regulations, such as changes to the right to request
flexible working, paternity leave, and the abolition of the default
retirement age, will leave employers confused, and distract them
from growing their business. The Government must use the
upcoming Budget to act on its promises and deliver concrete
reductions to the regulatory burden faced by the private sector, so
that it can deliver a Year for Growth in 2011.”
The British Chambers of Commerce welcomes the promised reform
of the employment tribunal system in the UK, which is currently
too slow and weighted in favour of the employee. But, there is no
timescale for its implementation, and the potential cost savings to
business are dwarfed by the cost of new employment law burdens.
New employment laws due to be implemented over the next
four years will cost UK businesses a staggering £22.87 billion,
the British Chambers of Commerce (BCC) can reveal.
5
Hampshire Events Listing
6
Events List April - June 2011
DATE
OFFICE
EVENT
TIME
VENUE
5th April
P
Breakfast Briefing 'Roger that,
over and out'
7.30AM - 9.00AM
Hilton Portsmouth Eastern Road,
Farlington, Portsmouth PO6 1UN
7th April
S
Southampton Networking Lunch
12.15PM - 2.00PM
Solent Hotel, Whiteley PO15 7AJ
11th April
P
Meet the Chamber and Business
Exhibition
4.00PM - 6.30PM
Highbury College, Portsmouth PO6 2SA
11th April
NE
Farnborough Business Breakfast
7.30AM - 9.00AM
Holiday Inn, Farnborough GU14 6AZ
12th April
W
Winchester Networking Lunch
12.00PM - 2.00PM
Hazeley Enterprise Park,
Twyford SO21 1QA
21st April
W
People Management Breakfast
8.30AM - 9.30AM
Dutton Gregory Solicitors,
Winchester SO23 8BT
27th April
B & NE
Basingstoke and North East
Networking Lunch
12.00PM - 2.00PM
Basingstoke College of Technology,
Worting Road,Basingstoke, RG21 8TN
28th April
A
Andover Networking Lunch
12.00PM - 2.00PM
The Hawk Conservancy, SP11 8DY
5th May
S
12.15PM - 2.00PM
Rhinefield House Hotel,
Brockenhurst SO42 7QB
9th May
NE
7.30AM - 9.00AM
10th May
W&A
Winchester and Andover
Networking Lunch
12.00PM - 2.00PM
Norton Park Hotel,
Sutton Scotney SO21 3NB
11th May
B
HR Business Breakfast
8.00AM - 9.45AM
Worting Business Park, RG23 8PX
11th May
P
Networking Showcase 'Behind the
Scenes' and tour of HMS Victory
4.30PM - 6.30PM
National Museum of the Royal Navy and
HMS Victory, PO1 3NH
17th May
NE
North East Networking Lunch
12.00PM - 2.00PM
Casa Dei Cesari, Yateley GU46 6BT
19th May
W
8.30AM - 9.30AM
Winchester SO23 8BT
20th May
H
2011 Hampshire Chamber Golf
Challenge
8.00AM - 3.00PM
Botley Park Hotel, Golf and Country Club
SO32 2UA
24th May
B
Basingstoke Networking Lunch
12.00PM - 2.00PM
Basingstoke Country Hotel, RG27 9JS
25th May
P
Networking Showcase Lunch
12.00PM - 2.30PM
Portsmouth Yacht Club, PO6 4TK
27th May
S
Hampshire Chamber 5 A Side
Football Tournament
9.30AM start 6.00PM
Dinner
St Mary's Stadium,
Southampton SO14 5FP
3rd June
S
Hampshire Chamber
Golf Challenge
8.00AM for 9.00AM
shotgun start
The Botley Park Golf & Country Club,
SO32 2UA
13th June
NE
7.30AM - 9.00AM
14th June
W
Winchester Networking Lunch
12.00PM - 2.00PM
Hotel du Vin, Winchester SO23 9EF
16th June
W
8.30AM - 9.30AM
Winchester SO23 8BT
16th June
P
Showcase Networking Lunch
12.30PM - 2.45PM
Wightlink, Portsmouth PO1 2LA
17th June
S
Chamber at Home
12.15PM - 2.00PM
53 Bugle Street, Southampton SO14 2LF
21st June
B
Basingstoke Networking Lunch
12.00PM - 2.00PM
Audleys Wood Hotel,
Basingstoke RG25 2JT
22nd June
P
Breakfast Briefing 'how will the end
of cheques affect your business'
7.30AM - 9.15AM
The Lanstone Hotel, Northney Road,
Hayling Island PO11 0NQ
23rd June
A
Andover Networking Lunch
12.00PM - 2.00PM
Essebourne Manor, Andover SP11 0ER
23rd June
S
12.15PM - 2.00PM
Forest Lodge Hotel, Lyndhurst SO43 7AS
30th June
NE
Meet the Chamber and
Business Exhibition
4.30PM - 6.30PM
Village Hotel, Farnborough GU14 6YA
For further details
and to book:
www.hampshirechamber.co.uk
SPONSOR
Andover
caroline.roodhouse@
hampshirechamber.co.uk
Portsmouth & S E Hants
sue.shilcock@
Basingstoke
lynette.ndlovu@
Southampton &
Fareham
margaret.toms@
North East
Hampshire
sue.collinson@
Winchester
joanna.humphrey@
April 2011
Thomas Eggar has started
the New Year with a new
Partner, following the
appointment of commercial
lawyer, Kim Walker. She
brings a wealth of legal
expertise to the practice
generally and more
specifically to the Technology
Team.
Qualifying as a solicitor in
1987, Kim has experience working with business concerns as
an in-house lawyer and with regional law firms in the South of
England. Before joining Thomas Eggar, she worked for Paris
Smith in Southampton, where she became a Partner in 2009.
Kim’s client base is wide and varied and includes technology
start-ups, digital service providers, advertising and marketing
agencies, precision engineers, electronic design and
manufacturing businesses.
Most recently, Kim has been involved in the negotiation of
patent licence, product evaluation and licensed manufacturing
agreements, software development and data use agreements
and software as a service framework agreements.
Speaking of her appointment, Kim commented: “I am delighted
to be joining a practice with such a good reputation and my
very practical approach to finding effective legal solutions will
hopefully make a positive impact. I have a wide experience
of legal issues and can provide specialist advice on the
identification, management, exploitation and protection of
intellectual property rights as well as the structuring, drafting
and negotiating IP transactions and licensing agreements.”
Hampshire Wide News
Commercial Lawyer Joins
Thomas Eggar’s Tech Team
Kim also has considerable experience in providing due diligence
support on corporate transactions involving technology
businesses and e-commerce and data protection compliance.
Kim often gives talks on matters of current interest in IP and
technology law to clients and business networking organisations
and contributes comment to business publications.
Thomas Eggar LLP is a leading law firm in the south of England
providing specialist, industry-specific legal expertise that is
relied upon by national and international clients.
Petersfield’s Food Festival:
SO Marketing Lead Team
Hampshire Chamber members, SO
Marketing’s Bill Oversby and Philippa
Steward, are leading a new management
team together with Petersfield Round
Table’s Ben Errey and Petersfield Post
editor Graeme Moir.
Bill felt being able to keep the festival alive was critical for the
local economy and in particular for Hampshire food producers.
If you would like to take part in the Petersfield Festival of Food
and Drink 2011, as a stall holder, sponsor or entertainer, please
call Bill or Philippa at SO Marketing on 01420 538210 or email
[email protected].
www.petersfieldfoodfestival.com
He said “This colourful event attracts thousands of visitors to
Petersfield each June to enjoy cookery demonstrations and to
sample the best locally produced food and drinks – we could not
see this disappear.”
“The town square will be the hub of all activities and will be full
of stalls displaying fabulous food and drink.”
April 2011
Peterfields’s Food Festival is set to return
to the town bigger than ever on the first
weekend in June. This popular attraction,
which this year hopes to extend all the
way up Lavant Street and the High Street
as well as The Square and Chapel Street,
will mix stalls, cookery demonstrations
and live entertainment for its thousands of
visitors.
7
Hampshire Wide News
Corporate Membership
Scheme
It is hoped that corporate members will use the ethos of
Crimestoppers to improve their own security and will help to
increase the understanding of Crimestoppers amongst staff
and customers as appropriate. A company which is proactive on criminal issues such as theft, fraud and workplace
intimidation will achieve better results and improve
workforce morale.
Crimestoppers also offers an Integrity Line which is already
being used by eleven police forces, a clearing bank, the
Federation Against Copyright Theft and the Jockey Club. This
is available as a separate service from the Crimestoppers
Trust and uses the facilities of the 24/7 Bureau and the
strength of the Crimestoppers brand. More details can be
supplied as required.
Benefits
• Member companies have the option of using Crimestoppers
as part of training days which could include presentations by
the charity and workshops.
• Crimestoppers will offer a corporate day once a year for
any staff of corporate members to visit the Southern
Headquarters of Hampshire Constabulary at Netley. The visit
includes the Control Room, the Firearms unit and Scientific
Services. Opportunities can also be provided with the
Roads Policing Unit for Motorway patrols and driver training.
The number of places will be limited and might be competed
for within companies.
• Crimestoppers will be open to specific campaigns to address
issues that affect any corporate member. Statistics
are available on the website showing call rates to the
Crimestoppers call centre, crime types and disposals.
• Crimestoppers will provide opportunities through its own
events, publications and website for Corporate members to
promote their involvement. Opportunities for sponsorship
will also be offered.
8
• Corporate members on joining will receive a certificate, the
offer of web links and publicity. Corporate members may
also be interested in becoming involved at Board level.
It is hoped that Corporate members will be ambassadors for
Crimestoppers and help to recruit other companies.
The Hampshire and IOW pages can be found at – www.
crimestoppers-uk.org under the section In your area/South
East and click on the map. A hyperlink is available to these
pages.
Or contact
Simon Theobalds - Projects Manager
Tel.01962 713599 Mob.07899 911579
[email protected]
April 2011
Bishops printers ended its financial year on a high, not just with admirable growth
figures but with a visit from an Olympic athlete as well!
The financial year 2010/11 was one of impressive figures for Bishops Printers. Turnover
grew from £13m - £15.5m, the entire operation was moved from the 40,000sq/ft
factory on Fitzherbert Road to the 90,000sq/ft premises on Walton Road and £3million
was invested in new state of the art printing machinery.
Hampshire Wide News
Bishops Printers Ends Its
Financial Year On A High!
This growth has secured new local jobs and promises to provide room for further
expansion in the years ahead. It wasn’t all about figures though, Bishops Printers
annual general staff meeting was held on January 20th.
Following a short presentation from Managing Director Gareth Roberts staff were
introduced to famous Olympic Athlete now motivational speaker Kriss Akabusi. Kriss
spoke to all staff for an hour, and what an hour it was, full of outstanding motivational
speaking and a truly amazing story.
Kriss’s natural enthusiasm was passed to the audience who were captivated by his
story of success and how he achieved it. Staff were taken through his life story from
a boy living in children’s homes, to his army days and on to his Olympic medal winning
era. Following the event staff were given the opportunity to meet Kriss in person, have
their photographs taken and talk through life stories of their own.
With such a great end to the year and a motivational speech from an Olympic Athlete
the staff at Bishops Printers are fired up for what is sure to be another successful year.
Managing Director Gareth Roberts with
Olympic Athlete and Motivational
Speaker Kriss Akabussi.
•
Less fuss, no hassle, 24 hours a day, 7 days a week service
•
Fast, free quotations
•
Competitive pricing structure, always the best prices
•
Free delivery to your UK address
Call Bishops now on 023
Friendly,
personal
service
9233 4900 and find out what we can do for you.
Value for
money
T: 023 9233 4900 • F: 023 9233 4901
W: www.bishops.co.uk
E: [email protected]
April 2011
Reliable
Emphasis
on quality
Always
professional
Brochures • Folders • Catalogues •
Stationery • Flyers ...and much more
Bishops offers stunning quality lithographic
printing & finishing together with...
9
Member News – North Hampshire
Central Heating Services
Celebrates Its 25th Anniversary
Central Heating
Services celebrated
its 25th Anniversary
at a prestigious
dinner dance at
the Village Hotel,
Farnborough, with
over 180 members
of staff and guests,
including Cllr Peter
Moyle, Leader
of Rushmoor
Borough Council.
The company was
started in January
1986 by Kevin
Matthew and Nick
Eke and has grown
into an organisation employing over 100 people. A superb
team was put together that has ensured the company’s
growth year on year.
During the evening, Kevin presented two awards to members
of staff with over 20 years’ ser vice and three more went to
staff with over ten years’ ser vice.
In 2010 CHS became double winners at the prestigious
Heating and Ventilation News Awards following nomination as
finalists in six different categories. Kevin was delighted to
receive the accolade for Inspire10 Business of the Year when
the judges commented that “this local company put customer
service to the forefront of their business strategy”. In addition,
CHS engineer Scott Straw, formerly a pupil at Wavell School,
won the H&V News Awards Apprentice of the Year and was a
finalist at the CORGI Awards.
CHS provides gas, central heating ser vice and maintenance
to over 40,000 homes locally and works in partnership with
local schools to provide work experience and training in gas
and heating systems.
Over the past 25 years CHS has extended its customer
base within the social housing and private sector by adding
ser vices, such as extended warranty scheme and bespoke
boiler and system ser vice and maintenance. The company’s
IT systems have been developed to ensure ever y process for
handling a job goes through its ser vice management system.
The company has also made an impressive investment in a
new training facility.
www.chsltd.co.uk
Hart Healthy Workplace Awards
EIGHT local employers based within the area of Hart
District Council have been working to improve the health
of their employees and were recognised for their efforts at
a special awards presentation at the Four Seasons Hotel,
Dogmersfield.
10
The awards, supported by Hampshire Chamber of Commerce,
were presented by the Chairman of Hart District Council, Cllr
Colin Ive, who told them: “These awards are an excellent way
of recognising organisations and businesses who consider
the health of their staff to be so important. I congratulate not
just the winners but all of those who entered the competition
and continue to promote a healthy workplace as an ever y day
way of working.”
Velmead Junior School has free fruit and flowers around the
school. Shower facilities are provided as are storage facilities
for bikes.
Heatherside Junior School has a staff running club and staff
often attend fitness classes together. Both schools offered
discounts for local gyms. Bronze awards went to: ESS,
Gibraltar Barracks; Fitness First, Fleet; Marks & Spencer
Simply Food store, Fleet; and Sainsbur y’s in Fleet.
For more information contact Virginia Taylor on
07887 856242, email [email protected]
Sentinel Housing Association took the award for outstanding
achievement. It features a wellbeing programme with different
activities ever y month–such as talks on healthy eating and
pilates and yoga classes on site. Sentinel staff also took
part in a 12 week weight loss challenge and get green points
towards prizes for commuting to work by any other method
than in a car.
Pabulum has a monthly newsletter containing healthy recipes,
offers free fruit and discounted rates for local gyms.
April 2011
Future Reliance is set to become
a global name in outsourced and
managed IT solutions, with new
par tnerships formed in Australia,
Asia and America. But it’s not
solely the international business
that’s the driving force behind the
company’s development, as CEO Ed
Bodiam explains:
“We have recently formed a partnership
with an IT company who provide
technical support across Australia,
which not only opens our ser vices to a
whole new continent; it also allows us
to offer a 24/7 ser vice to our existing
clients based in the UK.”
With a pledge to provide an around
the clock ser vice, Ed wanted to
uphold his promise that all customers
would have access to Future
Reliance’s qualified technicians at all
times. In order to achieve this level
of suppor t, Future Reliance now has
of fices based in the UK and Australia,
with fur ther par tnerships forming in
Asia and the USA.
“A lot of companies now provide an
outsourced 24/7 ser vice to their
clients, but we’re committed to keeping
Future Reliance as the first point
of contact at any time of the day or
night, as we continue to grow on an
Why Offices Abroad Are
Better For Clients At Home
international level. Customer ser vice is
a priority to us and we always want our
clients to know that they are speaking
to an expert who understands their
business. Our new offices will enable
us to fulfil these requirements.”
For more information visit
www.futurereliance.com
or call 0845 450 3880
Contact: Edward Thomas /
Victoria Poolman
Tel: 01264 355 846
Email: [email protected] /
[email protected]
Increasing Demand For
budget but desperately need additional
resources for things like helpdesk, data
entr y or telemarketing, appointing a
third party like ProcessFlows to provide
managed ser vices which deliver the
skill set you require, with no capital
investment, as and when you need it,
makes sound, economic sense.”
Winchester based company,
ProcessFlows, is seeing uplift in the
demand for their business process
outsourcing (BPO) services - the
process of hiring another company to
handle business activities for you.
This is no surprise to Managing
Director, Chris Thompson, who says:
“In times of austerity, when you have no
April 2011
ProcessFlows customer, Thintech, a
remote desktop solution provider based
in Kent, grew their business from startup, to a customer base of 152 clients
within a year by outsourcing their
frontline helpdesk ser vices.
Thintech started-up with two key
people – the ‘knowledge base’ of the
company. Costs had to be kept to
a minimum and any early revenues
reinvested. Inevitably, they ended up
doing ever ything – sales, marketing,
accounts, ser vices/support, customer
ser vice etc.
As the customer base grew, the level
of support calls and queries increased
and it became a struggle to respond
to these in a timely manner, as well
as processing the ever yday paper work
efficiently – purchase orders, invoices
etc – and focus on strategy.
Outsourcing the helpdesk function to
ProcessFlows, who provide 24/7/365
support from their EU Ser vice Desk
based in Bulgaria, helped free up key
people to focus on what they did best;
finding new customers, dealing with any
mission critical ser vice support issues
and business development.
For further information contact
ProcessFlows on 01962 835053 or
email [email protected]
www.processflows.co.uk
Business Process Outsourcing
11
Volunteer Van Drivers Needed For Retail
Operation At Phyllis Tuckwell Hospice
to help distribute stock donated by its
means that we are unable to distribute
invaluable supporters.
the large quantity of stock we need
“Ever yday we need to fundraise over
£10,000 in order to keep our full range
of ser vices open, which means that
to keep our shops open, so if you or
anyone you know can help we would
love to hear from you.”
volunteers are vital to our sur vival “
For more information on volunteering
says Peter Foxton, Head of Retail at
as a van driver for our shops, please
Phyllis Tuckwell Hospice. “At present
contact Christine Chapman on
Phyllis Tuckwell Hospice is appealing
we are suffering a real shortage of
01252 729431 or email
for volunteer van drivers able to
people who are able to dedicate a few
[email protected]
dedicate four or more hours each week
hours per week to drive our vans. This
Momentum Is Gathering For Faster Broadband
Winchester City Council and the
eHampshire Partnership are seeking
your views on access to broadband
internet. In order to secure better
broadband speeds across our district,
we need your help to complete a short
survey at http://www.ehampshire.
org/winchester/c-339
Over 1,000 replies have been received
so far to help identify the strength in
demand for better broadband. The
sur vey asks for your current internet
speeds, and seeks your views on what
you would pay for faster access to the
World Wide Web. The evidence that is
gathered will be used to lobby those
providing internet infrastructure and to
provide a better ser vice to Winchester
residents and businesses.
You can access the sur vey by logging
onto http://www.ehampshire.org/
winchester/c-339 which also has a tool
to measure your current broadband
speed.
For more information email Winchester
City Council’s Head of Economy and
Arts at [email protected] or
telephone 01962 848 563.
Spring Is In The Air
12
With Spring in the air, Brendan Cox, Managing Director of
restores and where they can be most at peace with themselves.
Waterfords Estate Agents, takes a fresh look at how we can
Perhaps that is why so many artists and other creative people
often fall head over heels with a house.
care so much about where they live.
Often it seems that people don’t really decide on houses.
So if you are on the hunt for a new home this spring, whether
Instead houses seem to decide on people. Some houses just
it is a tiny flat or grand house, listen to the voice of reason
grab hold of buyers and make them fall in love immediately.
certainly, but also listen to your heartstrings. Love for a property
Others flirt and intrigue but then take their time before revealing
is seldom unrequited. Love it and it will love you right back. And
all their charms - slowly they become more comfortable,
falling in love with a property can sometimes even be safer than
dependable and familiar until the owner’s heart is quite lost.
falling in love with a person. At least property doesn’t complain
Do people really fall in love with property? Of course they do.
when you bring all your friends back unexpectedly!
Our history and literature is full of stories about how a house
www.waterfords.co.uk
became an important and even beloved part of someone’s life
and even their soul. For many it was love at first sight.
For so many owners their house does far more than provide a
shelter against heat, cold, rain, robbers and the nosey. It is their
sanctuary and their muse, a place that inspires, nurtures and
April 2011
A HAMPSHIRE-based insurance broker will complete a charity
bike ride next month to raise much-needed cash for children
and young people with life-limiting conditions.
Tony Knight, Managing Director of Knightsure Insurance
Brokers - a bespoke business insurance specialist based in
Member News - Portsmouth
Knightsure Riding High
For Local Hospice
Locks Heath and recently appointed as insurance brokers to
the Hampshire Chamber of Commerce - will celebrate 21 years
of trading with a 21 mile bike ride to raise money for Naomi
House Children’s Hospice and ‘give something back’ to the
local community.
Naomi House Children’s Hospice provides vital support to
terminally ill children and their families in counties in southern
England. Tony handed over a cheque to Lauren Shields from
the hospice at 1pm on Tuesday 29 March 2011. During March,
Knightsure also donated a share of their income to the Hospice.
Tony said: “We opened our doors for business in March 1990.
Since then, the local community that we serve has been very
good to us. We wanted to repay that debt by doing something
NIGEL BROOKS
Chartered Patent Agent
worthwhile, and couldn’t think of a better beneficiary than the
children’s hospice.
“In keeping with the 21 theme, I’m hoping to complete a
countryside circuit all around Sutton Scotney and other nearby
Patents
Trade Marks
Designs and
IP in general
Hampshire villages, finishing at Naomi House in less than 2.1
in the UK, Europe and indeed all around the world.
Tony has set up his own page on the charity donation website,
hours. Although my official target is to raise £1,000, it would
be incredible if the bar could be raised to an overall donation of
£2,100!”
Just Giving, to make it as easy as possible for people to make
a donation. You can donate online at www.justgiving.com/
knightsure or contact Tony direct on 01489 579926.
Tony said: “Every little bit counts so please give whatever you
can. Naomi House is a haven for families which provides relief
from the day to day pressures of looking after a child or young
person with a life limiting condition. It’s a vital community
resource and I’m sure the local community will respond well to
If you need help in any of these areas, please visit
www.nbpat.co.uk, email [email protected]
or call 01730 823 647.
April 2011
our plea for support.”
Nigel and his team of specialist patent professionals have
been in practice in Hampshire for more than
25 years, helping to protect innovations in many different
technologies, from patents on fire curtains to aircraft seats
and asthma inhalers to batteries for wind turbines, trade
marks for hand tools to work-boats and registered designs
on lamps to packaging. We can advise on all aspects of:
13
Repropoint Expand Service
And Maintenance Department
With New Appointment
Portsmouth digital print solutions
thriving service department. Because of
provider Repropoint, has appointed
the wide range of large format plotters and
Frank de Barro as Service Manager
printers we now sell we are seeing a boost
to head up its expanding service and
in the number of service contracts we
maintenance department which has seen
provide. In addition, with the pressure on
a considerable boost in business over
company budgets in the current economic
recent months.
climate, and our excellent reputation for
service, we are seeing a considerable
Frank de Barro, who previously worked
increase in this aspect of our business.’
for Repropoint for eight years, rejoins the
company after a year’s gap of developing
With branches in Woking, Guildford,
and running a European, Middle Eastern
Portsmouth and Southampton, Repropoint
and African service operation for a
printing machinery, and covers the south
sell a comprehensive range of well known
multinational PLC. He is responsible for
and west of England and the London area.
brands of large and small format printers,
a team of four service engineers and two
administration staff and for overseeing the
maintenance department at Repropoint
which services a wide range of equipment
including HP plotters, scanners and plan
Steve Hallett, Managing Director of
Repropoint, says, ‘We’re delighted to
reappoint Frank who has a wealth of
experience and will be a great asset in
helping us to continue to expand our
copiers and consumables for the design
market and provide a range of services to
include large format colour printing, plan
printing and plotting, promotional and point
of sale material, and exhibition panels.
FRESH GREEN MEETINGS
In 2010 all our associates and guests worked hard to make little changes
to the way we do business in an ever growing wasteful world. Our hotel
now recycles 98% of it’s waste and is 100% non-landfill.
For all of your efforts in supporting us on our sustainable meeting quest,
we will be out in the woods leaving your company’s mark on nature. For
all meetings worth over £3,000 we will plant a tree in your name and
present you with a certificate to show just how green you are!
ONE FOR YOU
14
For every 9 delegates or guestrooms you book,
get the 10th free of charge*.
To find out more contact the Sales Team and
our tree planting experts on 02392 316118 or
[email protected]
PORTSMOUTH MARRIOTT HOTEL
North Harbour, Portsmouth,
Hampshire. PO6 4SH
02392 383151 | PortsmouthMarriott.co.uk
Free Tree Promotion - for all meetings £3,000 and over. The event must take place in 2011. Quote ‘Free Tree’ on
booking. One For You - Valid from 1st January until 31st March 2011. A maximum of 10 free spaces per event. Quote
'One for You' on booking. Please note both offers apply to new bookings only and are subject to availability.
Full terms and conditions available on request from the sales team.
April 2011
At The Heart Of Your Community
Due to the expansion
of the Station it has
been announced
that Sally Cronin
has been appointed
Station Manager for
Portsmouth Live TV,
and they have moved
into new premises
at the Victory House
Business Centre,
Somers Road North, Portsmouth PO1 2HD.
They are also pleased to announce that their team will be
joined by Debbie Deeney as Production Executive to develop
their programming for the 3 to 10 year old age group.
Debbie has worked with the BBC since 1997 and her credits
include Top of the Pops, Blue Peter and The Holiday show
before becoming part of the BBC Children’s Entertainment
Development Team.
Joining their regular hosts Robin Lander Brinkley and Rachael
Hawnt on Live@Five as of March. Richard Solly, CEO of
Verisona Solicitors who will present a Business Forum
fortnightly on Thursdays at 5.00 p.m
Marketing Manager - [email protected]
023 9281 4143.
And finally the popular Adrian and Sally Show will move to a
new slot at 4.30pm on Fridays with a new line up of guests,
Cinema and Restaurant Reviews.
Portsmouth Live TV –
All media Enquiries to Steve Pearson
Sally Cronin – Station Manager – Portsmouth Live TV
[email protected]
Sally Tickner from Publishing Gateway will be presenting the
Book programme alternate Tuesday’s on Live@Five with Zara
Newbury presenting the Theatre Show the other weeks.
They are delighted to be joined by guest presenters Dr. Dave
Allen and Alex Baker who will be bringing their own special
guests into the studio.
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Commercial Property Expert
Ties Up At North Harbour
Holloway Iliffe & Mitchell appoints
Craig Powell as Associate Director
to expand commercial property
consultancy team.
Craig will work closely with Directors
Derek Holloway, Stuart Mitchell
& Tom Holloway to assist existing
agency, valuation and management
Don’t let your business insurance give you a headache let
clients and promote business
development in the M27, M3, A3M and A27 corridors.
Headley Insurance Services Ltd, take the strain….
Craig moves from Chesterton Humberts, Southampton where
agency,
welcome the opportunity to meet you and carry out
a no valuation and lease advice working with clients such
as
Thethat
Crown
Estate and Defence Estates.
obligation
review
of your
will ensure
you
Don’t let
your business
insurance
give insurances.
you a headache This
let
Craig
Powell
said:
“I am delighted to be joining Holloway
have
the
right
insurance
at
the
right
price
that
is
specific
to
Headley Insurance Services Ltd, take the strain….
Iliffe & Mitchell in this exciting new role. The firm are already
let your business
insurance
give you a headache let
you and
your needs.
recognised as the most active agent in the Portsmouth region
WhateverServices
the type of insurance
you the
are looking
for, we would
dley Insurance
Ltd, take
strain….
and I look forward to advising existing and new clients of
welcome the opportunity to meet you and carry out a no
Contact us on: 01420 594242
opportunities across the Solent corridor. I also look forward to
obligation review of your insurances. This will ensure that you
tever the typeOr
ofalternatively
insurance you
areus
looking
for,
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out
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www.headleyinsurance.co.uk
being able to extend our services offered to Marine Property
have the right insurance at the right price that is specific to
And
see the
extensive
range
of insurance
products. occupiers and owners.”
ome the opportunity
to meet
you
and carry
out
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you and your needs.
ation review of your insurances. This will ensure that you
Stuart Mitchell, Director of Holloway Iliffe & Mitchell said:
Registered Insurance Brokers. Authorised and regulated by the Financial Services Authority.
the right insurance
at the
price594242
that is specific to
“Craig
01420
Contact
us right
on:William
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Curtis House, Lenten Street, Alton, Hampshire,
GU34 has
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and your needs.
office, retail and industrial property, and we’re delighted
Or alternatively visit us out on www.headleyinsurance.co.uk
to have him on board. His extensive experience in online
And see the extensive range of insurance products.
marketing and specialist marine property advice will be
Contact
us on: 01420 594242
Registered Insurance Brokers. Authorised and regulated by the Financial Services Authority.
invaluable in helping promote our firm to a property occupiers,
FSA Reg No. 306701, William Curtis House, Lenten Street, Alton, Hampshire, GU34 1HH.
ternatively
visit us out on www.headleyinsurance.co.uk
owners and investors in a wider area.”
he had
twelve years of experience of dealing with
Whatever the type of insurance you are looking for,
wenearly
would
And see the
extensive
range
*subject
to underwriting
criteria of insurance products.
April 2011
red Insurance Brokers. Authorised and regulated by the Financial Services Authority.
g No. 306701, William Curtis House, Lenten Street, Alton, Hampshire, GU34 1HH.
15
Member News - Southampton
Top Of The Shops
Revealed At WestQuay Awards
The full list of 2011 WestQuay Retailer Award Winners:
WestQuay Retailers and Management celebrate
at the 2011 Awards ceremony
Staff at WestQuay shops were celebrating on 9 February
as the south coast’s premier shopping destination played
host to its third annual Retailer Awards. The awards, which
were decided from thousands of public votes plus mystery
shop visits over the last year, sought to reward exceptional
customer service in 16 separate categories.
Food retailer Hotel Chocolat were crowned champions as the
Overall Retailer of the Year 2011. Other retailers celebrating
included fashion store Hollister who were named Best Fashion
Retailer for the second year in a row, with Monsoon scooping
Best Ladies Fashion Retailer. Apple was named as the Best
Technology & Media Retailer.
Meanwhile, leading the way with their strong environmental
credentials was jewellery retailer H Samuel, who received the
award for Green Retailer of the Year from Simon Moody, Area
Manager for the Environment Agency Solent and South Downs.
Jeremy Adams, Chairman of WestQuay Traders Association
and Store Manager of John Lewis Southampton, said: “As
Chair of the WestQuay retailers association, I am delighted
that once again the WestQuay retailer awards recognise the
contribution that all the retailers in the shopping centre make
to the city of Southampton and its wider catchment in providing
our customers with a first class shopping experience. My
congratulations to all the individual category winners and to
the WestQuay team who run this very successful destination
shopping centre.”
16
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Best Accessories Retailer – Accessorize
Best Café & Take Away – McDonalds
Best Children’s Wear Retailer – Pumpkin Patch
Best Technology & Media Retailer – Apple
Best Fashion Retailer – Hollister
Best Food Retailer – Hotel Chocolat
Best Footwear Retailer – Aldo
Best Gifts, Cards & Stationery Retailer – Build-a-Bear
Best Health & Beauty Retailer – The Body Shop
Best Jewellery Retailer – Pandora
Best Ladies Fashion Retailer – Monsoon
Best Major Store – River Island
Best Sports & Leisure Retailer – Thomas Cook
Best Restaurant – Nandos
Over-all Winner – Hotel Chocolat
The awards were announced and presented by a host of invited
guests including Rhiannon Lloyd, WestQuay Commercialisation
Manager; Nicky Hopper, WestQuay Marketing Communications
Manager; Martin Greening, Managing Director Absolute
Technology; Matt Gardner, Absolute Office Solutions; Faye White,
Health & Safety Manager Hammerson; Peter Robertson, Director
Condor Office Solutions and Hampshire Chamber of Commerce
(Southampton) Vice President; Claire Hodgson, Manager GAP;
Nin Lashman, General Manager New Look; Lance Stanbury,
Operations Director Shield Guarding Company; Chris Best,
Managing Director G1 Service; Nick Jewitt, GBM Services Ltd;
Steve Joyce, GSI; Jeremy Adams, General Manager John Lewis;
Deborah Green, Asset Manager Hammerson; and, Simon Moody,
Area Manager The Environment Agency.
The evening compere was Ian Welland, Southampton City Centre
Manager and Hampshire Chamber of Commerce (Southampton)
Board Member, who also paid tribute to the achievements of the
WestQuay retailers and their valued contribution to the overall
Southampton offer.
Andy Collyer, General Manager at WestQuay, said: “We were very
proud to congratulate our outstanding retailers. The staff from
all our stores do a fantastic job and it was great to be able to
reward them for that. With so many votes from the public taken
into account, it just goes to show how important exceptional
customer service is to WestQuay customers.”
The ceremony, which took place at WestQuay, was sponsored
by several suppliers, including Southampton-based Absolute
Technology and Absolute Office Solutions, alongside WestQuay’s
parent company, Hammerson.
Staff from across WestQuay’s Retailer line-up were treated to a
celebratory evening ceremony, complete with champagne and
canapés, as the winners were announced.
Andy Collyer, General Manager, WestQuay; Deborah Green, Asset
Manager, Hammerson; Jeremy Adams, General Manager, John Lewis
and Chairman of WestQuay Traders Association; Francesca Crook,
Manager, Hotel Chocolat; Ian Welland, Southampton City Centre
Manager; Amy Potter, Hotel Chocolat.
April 2011
Custom Covers
Southampton based Custom Covers (1984) Ltd has, for 27 years,
generated spectacular marquee solutions for the hospitality
industry. This year they are putting their own energy into a new
‘green’ energy source to reduce the impact of their Southampton
factory on the environment.
MD Robert Sanders explains: We have installed a solar
photovoltaic energy collection system on the roof of our factory
which is ideally positioned on the banks of the River Itchen estuary
into the Solent. This should provide us with a clean energy source
that will reduce our environmental impact and save on our energy
bills too.’
The scheme, installed and commissioned in February, is a 4kw
generating system which (providing the sun shines on Custom
Covers) will generate between 4000 and 4500Kw hours of
electricity per year.
With energy bills continually on the rise the company is looking
forward to watching the metre clock up free energy. Fingers
Green Power For
crossed for a scorcher of a summer – for energy-generation and all
those summer events with marquees!
For further information please contact:
Robert Sanders at Custom Covers
T:023 8033 5744
E:[email protected]
Southampton Lions Club Raise £1,200 For
Macintyre Care Helped By City Centre Management
raised from Santa’s Christmas Grotto.
The Grotto was a popular children’s attraction at Southampton’s
Christmas Festival Market located on Above Bar Precinct last
Christmas. The money has been donated to a charity called
MacIntyre who specialise in care services for children, young
people and adults with learning disabilities and autism. Services
are provided in the Southampton area as part of a UK network.
The presentation to Sue Ball, Fundraising Manager for
MacIntyre, helpers and young adults at the Bargate involved
several members of the Southampton Lions Club together with
Southampton City Centre Management Chairman, Andy Collyer,
and City Centre Manager, Ian Welland; James Shanley and Paul
Lewis from the Christmas Festival Market.
April 2011
Presenting the cheque on behalf of Southampton Lions
Club, Sandy Atwell, Chairman of Southampton Lions Welfare
Committee said:
“The donation is possible because of the goodwill and generosity
of the public and the concerted efforts of the members of the
Southampton Lions Club in designing, building and operating
Santa’s Grotto in Southampton’s Christmas Festival Market.
Taking part is a real challenge but also a rare privilege. To bring
a little Christmas magic into the lives of children was a genuinely
enriching experience and this donation to MacIntyre Care is a
fitting conclusion.”
Paul Pagdin, Treasurer for Southampton Lions Club paid tribute
to all those who had generously donated their time and also the
Festival Market company, SMT Management, and city centre
management team for their support.
Ian Welland, Southampton City Centre Manager said, “I am
delighted with this news as all the charity funds raised are
donated to worthy causes, in this case the marvelous work of
MacIntyre Care. I would like to pay tribute to all Southampton
Lions volunteers who helped create a really wonderful attraction
and for their valuable time. I would also like to thank the public
who generously supported with their donations. We look
forward to welcoming Southampton Lions Club back this coming
Christmas.”
Southampton City
Centre Management,
of which Hampshire
Chamber of
Commerce are
Executive Members
and also Chair the
Marketing and
Promotions Group,
are celebrating with
Southampton Lions
Club, the news that
£1,200 has been
17
Southampton Businesses Support
Super Saints’ Sculpture
university as a lasting tribute to the club’s
glorious history.
Hedge End businesses Barratt Homes
and the Peter Cooper Volkswagen Group
have sponsored the construction of the
sculpture, while Meachers Global Logistics
has donated its specialist services to
carefully transport and store the artwork
until it is erected in a permanent location in
the city centre.
To mark the officially unveiling of the
sculpture, an afternoon of family fun has
been held, with local teams battling it out
in a human table football competition,
supported by city law firm Moore Blatch.
Southampton’s business community has joined forces to
support an iconic sculpture given to the city by Southampton
Solent University in honour of Saints’ 125th anniversary.
Four of the city’s leading companies have come together to
back the sculpture, which has been donated to the city by the
Crowds gathered at a special unveiling
ceremony to watch legendary Saints’
manager Lawrie McMenemy reveal the sculpture, before it was
presented to the Mayor of Southampton, Councillor Carol Cunio,
by the university’s Vice Chancellor, Professor Van Gore.
Halo is the Conferencing & Events Company of
Southampton Football Club. Halo offers everything
from catering to turnkey events at St. Mary’s
Stadium, ABP Cruise Terminals and bespoke event
locations.
We understand that every event is different and
therefore we are able to personalise every event
to reach our customers’ objectives and exceed the
expectations of our guests.
The Stadium has a diverse range of suites and
executive boxes available. They are capable of holding
between as little as 2 or as many as 500 people.
In addition to this, we are also proud to offer the
18
availability of larger event facilities at the City’s Cruise
Terminals, allowing you to entertain guests of up to
Upon returning to Southampton FC, Katie said “I am pleased to
2,500.
be back at Southampton Football Club and to be part of a new
Halo Conferences & Events are proud to announce the
and exciting operation that is Halo”.
appointment of Katie Crow as Assistance Sales Manager.
With our dexterity and attention to detail the Halo Team can
Katie graduated from Bournemouth University in 2010 with a
tailor an event to fit all budgets and catering needs ensuring that
2:1 in Events Management. During her degree she undertook
the organising and delivery of your conference or event could not
two placements, one of which was a year long tenure with
be easier
Southampton FC.
If you wish to enquire about events or functions please contact
the Sales Team on 0845 688 9297 or email [email protected].
April 2011
Chamber Gains Credit For Fair Trading
Hampshire Chamber of Commerce
has been officially recognised as
a champion of customer focused
business practice.
The Chamber, one of the UK’s biggest
regional business networks, now holds
the Buy With Confidence mark after a
rigorous audit by Hampshire County
Council Trading Standards.
Buy With Confidence, run by a
partnership of local authority trading
standards departments, offers
customers a route to sourcing reputable
local businesses.
Applicants are only accepted after
extensive, tailored background checks,
a review of their complaints history
and monitoring of their commitment to
responsible trading.
Maureen Frost, Hampshire Chamber’s
Director of Operations, said: “The
Buy With Confidence scheme offers
assurance to customers that a
business is committed to trading
honestly and fairly.
“We applied for the scheme as we think
it is worthwhile for us as an independent
business organisation and because we’d
like to encourage our members to join
the scheme too.
“For buyers of business services, it’s
a great way to source a responsible
supplier.”
Buy With Confidence is a voluntary
scheme involving businesses of all sizes.
It was set up by Hampshire County
Council in 1999 in response to concerns
about rogue traders, which are often
highlighted in the media.
their commitment to trading fairly. There
are over 550 Buy With Confidence
members in Hampshire alone and each
one listed has undergone a series of
detailed checks before being approved as
a member of the scheme.”
Hampshire Wide News
Confidence High As Hampshire
For more information on Hampshire
Chamber, visit www.hampshirechamber.
co.uk. For more information on Buy
With Confidence, visit
www.buywithconfidence.gov.uk.
The scheme has been adopted by more
than 35 local authority trading standards
departments and now supports more
than 4,300 members. It is the largest
scheme of its kind nationally and
continues to expand its geographical
coverage.
Leader of Hampshire County Council,
Councillor Ken Thornber, said: “The
scheme provides consumers with a list
of local businesses which have given
Spectro Oil Expands To Acquire Odiham
Grade II Listed Office Complex In Boost To M3 Office Market
Hatchwood Place Odiham, a 14,430 Grade II
office complex that was vacated in June 2010
has been sold to local employer Spectro Oil.
Guy Glass, Director for Spectro Oil said “we are
delighted to have been able to conclude negotiations
on this building, ensuring that the business and
our 90 staff remain in the attractive market town
of Odiham. The move to Hatchwood Place, once
conversion works are complete, will enable us to
meet our growing need for office and laboratory
space and therefore continue to provide our customers around
the world with first class analysis and condition monitoring
solutions”.
These buildings were only vacated in June last year, and a six
month marketing period in the current climate for a complex
of this size is testimony to the quality of the scheme, realistic
pricing, and scarcity of a freehold product of this type”.
Andrew Newman, of joint agents Hollis Hockley said “this sale
is a very encouraging start for the M3 office market in 2011.
Hollis Hockley and London Clancy acted for the Vendor, a private
property company, and the purchasers represented themselves.
April 2011
The buildings, the oldest of which date back to 1780,
are located on an attractive two acre site on the
edge of Odiham town centre, previously occupied by
Telecoms company Telindus, who relocated to larger
premises in 2010.
19
International Trade
PSP Opens Freight
Office In India
Worldwide logistics company, PSP,
has announced it has formed a freight
office in India in a joint venture with SAI
Freight. PSP already works closely with
SAI Freight as part of its worldwide boat
transportation alliance and will set up the
joint freight office in Mumbai to give an
additional service to its many customers.
Alan Rogers, Head Office Manager at
PSP, flew to the Indian city recently and
was tasked with establishing procedures
at the new office.
to Mumbai to ensure the operation is
running smoothly.
Frank Dixie, Managing Director of PSP,
said: “In order to give our clients the
most up to date service possible, we
felt it was necessary to have a European
influence in the office in Mumbai.
Establishing this joint venture will ensure
we give an even better, more streamlined
service for our clients with improved
information and lower prices.
I believe that once again PSP is leading
the way in service to our customers. It is
apparent there is a great opportunity to
combine expertise and professionalism
with local knowledge to result in a vastly
superior and cost effective service.”
“Alan is an exceptional manager and
organiser and the right man to ensure
our freight service in India is without
equal and he will travel back and forth
The Indian office, which will offer both air
and sea freight, will be used as a model
and once it is firmly established PSP will
look to replicate it in other cities across
the globe.
For further information visit
www.psp-logistics.com
Opening Public Procurement
To SMEs
The public procurement market in the EU (European Union) is
estimated to be worth around one-sixth of total GDP in the EU.
This represents a huge market, and one from which Europe’s
small and medium enterprises (SMEs) ought to be deriving
a significant share considering their overall contribution to
the economy. The 2004 EU Directives reforming the public
procurement rules provide a good basis to ensure a level playing
field for SMEs bidding for public contracts. The European
Commission encourages Member States to share their good
practices in facilitating SMEs’ access to public procurement
and stimulate the innovation and growth potential of SMEs.
20
Public procurement covers a wide range of supplies, services
and works required by governments, local authorities and public
organisations, utilities and agencies. The size of such contracts
varies hugely, and so whilst some are clearly beyond the
capabilities of SMEs to fulfil, a significant proportion of the public
procurement opportunities in Europe are well within the scope of
SMEs.
The SMEs’ access to public procurement varies from one Member
State to another. However, overall SMEs secure 33% of the value
and 61% of the number of contracts above the thresholds fixed
by the EU directives on public procurement (2006-2008 data).
The directives cover roughly 16% of the EU public procurement
market. It is interesting to note that medium sized companies are
performing much better than small and micro companies.
There are still many barriers which discourage SMEs from
responding to tenders or even lead them to avoid such
opportunities altogether. These include:
• difficulties in obtaining information;
• lack of knowledge about tender procedures;
• the large size of the contracts;
• too short time span to prepare the proposal;
• cost of preparing the proposal (since many costs are fixed, SMEs face disproportionately high costs in comparison with
larger enterprises);
• too high administrative burdens;
• unclear jargon used;
• high qualification levels and required certification;
• financial guarantees required;
• discrimination against foreign tenderers, in other words, favouring local and national enter-prises;
• finding collaboration partners abroad.
For further information and to read the Evaluation of SMEs’
Access to Public Procurement Markets in the EU report visit
http://ec.europa.eu/
April 2011
Training Diary 2011
April 2011
September 2011
11th
Letters of Credit, Drafts & Bills Portsmouth Office
27th Import Procedures
Southampton Office
May 2011
11th & 12th Export Starter
Southampton Office
June 2011
1st
Dangerous Goods Awareness Portsmouth Office
14th
Foundation Course in Importing North Hampshire Office
28th
Export Documentation
Southampton Office
Letters of Credit
Southampton Office
15th
Introduction to
Export Operations
North Hampshire Office
28th & 29th
Export Starter
Southampton Office
International Trade
International Trade
October 2011
3rd Export – Understanding
the Paperwork
Portsmouth Office
20th
Using Letters of Credit,
Drafts & Bills
July 2011
months
free
Let your office look after itself...
...with a virtual package
Discover the benefits of a virtual office with 6 months free
Business address
Mail collection
Phone & fax numbers
Use of breakout areas
Invitation to networking events
Business support
Professional, friendly environment to meet clients
Reduced rates for meeting rooms
Venue: Hampshire Chamber of Commerce, Southampton office,
Bugle House, 53 Bugle Street, Southampton SO14 2LF
For further information please contact Alicia Butler on
023 8020 6166 or visit http://training.soton-chamber.co.uk/
training-courses.htm#international-trade
Venue: Hampshire Chamber of Commerce, Portsmouth Office,
Regional Business Centre, Harts Farm Way, Havant PO9 1HR
For further information please contact David Allison on
023 9244 9412 or visit http://www.chamber.org.uk/training.html
With centres throughout the Midlands and South of
England, locate your nearest centre at basepoint.co.uk
to find out how we can help your business.
Venue: Hampshire Chamber of Commerce, Winchester Office,
Terms & conditions apply
Subject to a minimum 1 year sign-up & £17.50 Line rental to be paid in advance by direct debit each month
Hampshire SO23 8AT
Winchester Business Centre, 10 Parchment Street, Winchester,
For further information please contact Wendy Brown on
01256 3523275 or visit www.hampshirechamber.co.uk
April 2011
5th
21
Patrons
Blake
Lapthorn’s
Platinum Patrons
IT solutions in
Hardware, Software
and IT business
systems applications
Photocopier &
Facsimile suppliers
Aircraft Finance Team
Expands With The
Appointment Of Three
Gold Patrons
Blake Lapthorn is pleased to announce the appointment of a
team of three to its existing Aircraft Finance team, within the
Manufactures
Exhibitors
Independent financial
Advisers, Corporate &
Personal Benefits
Aviation group, as part of its ongoing expansion plans.
The appointment comprises partner David Daws, solicitor Chris
Knott and Niall Daws, a paralegal.
Website Design and
Internet Marketing
Marketing &
Communications
Agency
Printers, Lithographers
& Design Agency
David, previously of IWG Daws LLP, currently advises the
world’s leading global operating lessor and operator of
commercial helicopters, on all aspects of the financing, delivery
and operation of its portfolio, including new deliveries.
David has extensive experience in UK and international tax-
Port Authority
Digital Printing
Specialists
based and non tax-based leasing, operating leases and hybrid
structures. He has experience with multi jurisdictional leasing,
hire purchase, conditional sale and other forms of finance
arrangements, and has established offshore captive groups
Sustainable Communications
and purpose trust structures incorporating third party equity.
CBS Outdoors PLC
He has also has established master finance facilities for
multiple commercial aircraft including facilities utilising export
Silver Plus Patrons
credit support or loan finance.
Blake Lapthorn’s Aircraft Finance team advises financiers,
lessors, airlines, private individuals and manufactuers on all
Chartered
Accountants
aspects of finance and leasing of aircraft and engines, including
Football Club
Radio Station
operating leases, finance leases, wet leases, sale and
leasebacks, export credit financing and pre-delivery payment
financings as well as on the sale and purchase of aircraft,
Radio Station
Solicitors
Design
engines and parts.
In addition to aircraft finance, the Aviation group provides
advice to clients across the international aviation industry,
Silver Patrons
including, litigation and dispute resolution, asset recovery and
re-structuring, employment and resourcing, airport planning and
property and other commercial aspects of aircraft maintenance,
operation and air traffic control.
suppliers of office
Stationery & Furniture
Economic Development
Blake Lapthorn is the founding member of the network of
aviation lawyers, L2B Aviation, which spans 40 countries and
allows the firms to share aviation industry knowledge across
borders and to engage support for its clients around the world.
Executive Training & Coaching
22
April 2011
Patrons
Hampshire County Council
And Its Enspire EU Partners
Are Looking To Encourage
More People To Become
Entrepreneurs.
Bronze Plus Patrons
Hotel
Hotel
Office Designers and
space Planners
University of
Portsmouth
Business School
Lawyers
Ship Owners,
Passenger Ferry
Services
ENSPIRE EU is a project which aims to inspire people to take
that first step and set up in business. In these challenging
times, taking this step can be more daunting than ever. The
project is an £2m Interreg Ivc funded project that sets out to
establish why less Europeans want to become self-employed
compared to Americans, and what can be done to change this.
A new website, www.enspire.eu is being launched as part of the
project. The site holds lots of inspiring stories of people who
have become self employed to enthuse others to follow in their
footsteps.
Accountants &
business Advisers
Bar and Grill
PR, Marketing and
Graphic Design
Hampshire County Council is keen on encouraging an
entrepreneurial spirit across Hampshire, and is currently working
with people who have recently left HM Forces to help them set up
in business. It will also be looking to support young people, those
who are long term unemployed, and people who are disabled
to give them the courage to think about self-employment as an
Luxury hotel &
Conference Centre
Transforming Offices using
Original Artwork
De Vere Grand
Harbour Hotel
option.
Councillor Ray Ellis, Executive Member for Ecomonic Development
and Rural Affairs, said: “By researching what programmes
currently exist to encourage and support people to set up their
own business, and showcasing success stories in videos on the
website, the ENSPIRE EU project partners hope to inspire more
Local Authority
people to become self-employed, and to develop more support to
Commercial Property
Development
Basingstoke College of
Technology
help future entrepreneurs succeed.”
For more information visit www.enspire.eu or contact Chris
Shephard, Economic Projects Manager, Hampshire County Council
TV Station
Hotel & Conference
Centre
Bronze Patrons
Car Park Ticket Advertising
April 2011
Company Advisors
University
23
Hampshire Wide News
Marketing Magic for Community
There was a great turn out and variation
of community groups, all of whom had
something different to bring to the table.
After this workshop each group has the
tools to create a fantastic marketing
plan. Featured topics included: The
benefits of clear messaging, marketing
activity on a tight budget and what your
action plan should include.
20 community based projects created
their elevator speech!
That was just one of the challenges
facing 20 people from community based
projects who attended the Marketing
magic workshop at Lakeside which
was hosted by Portsmouth Business
Champions and the seminar room was
kindly donated by Lakeside. Denise
Barlow from Denique Training Service
and Hoot Marketing donated their time
to create a memorable morning.
The feedback gained from our delegates
was stunning, and they all gained some
valuable insights from our Marketing
experts. In particular Rachel Parker
Brown (The Beneficial Foundation)
quoted “I felt both Denise and Niamh
worked excellently together, they were
both very professional and captured the
audience’s attention.”
Denise and Niamh not only gave
exper t advice but also made the
workshop a day of fun and creativity,
involving break off sessions where
the delegates would have to work in a
small team and together complete the
tasks they were set.
We rely heavily on our Champions to
provide FREE consultancy, training,
general help and support and
Portsmouth Businesses are very
generous with the time and expertise
they provide to community groups.
Denise Barlow from Denique Training
Services said“Working with business
for over 20 years in the field of Sales,
Management and Marketing I was very
pleased to have the opportunity to help
my local community by providing a FREE
workshop.”
Niamh Cullen from Hoot Marketing
said “Getting the most out of a tight
marketing budget is a real challenge for
many non profit organisations and I was
delighted to share some key strategies
and tips with this energetic group.”
For more information on other projects
Business Champions is involved in
please visit our website at www.thepartnership.co.uk/businesschampions
Law Students Reach National Final
Of Client Interviewing Competition
Two second-year law students from the University of
Portsmouth Business School have beaten 12 other
institutions, including several postgraduate teams, to reach
the final of a national client interviewing competition.
Second-year students Robert Dalford and Harriet Needham
worked together to interview and advise a ‘client’ – played by
an actor – while being assessed on their interpersonal skills
and ability to handle legal issues.
24
The client interviewing competition is an annual event which
started in the UK in 1984, following its inception in the United
States. Students are judged on whether they can establish a
good working relationship with the client, recognise and handle
legal problems, take into account ethical and personal issues
and offer appropriate advice.
The theme of the competition this year was ‘Privacy,
defamation and confidentiality’. In one of their two simulated
interviews Robert and Harriet had to talk to a journalist
who was planning on printing a defamatory article about a
businessman being involved with the Eastern European mafia.
The final of the competition will take place at Oxford Brookes
University in March. The winning team will receive prize
money and a place at the Brown-Mosten International Client
Consultation Competition in April in the Netherlands.
Head of the School of Law, Caroline Strevens, said: “To be a
successful lawyer you need strong interpersonal skills as well
as knowledge of the law. This competition allows students to
practise engaging with clients in a professional and courteous
manner whilst also applying their legal expertise. It’s an
excellent opportunity and I am delighted our students have
acquitted themselves so well.”
April 2011
”We want to be known as the ‘advisor of choice’ within the
commercial property sector for our geographic spread, which is
why we’ve seized this opportunity to develop the new identity.
Chamber member Hughes Ellard, which has offices in
Hampshire and a joint venture in West Sussex, is in the process
of phasing in the strong branding across its operations.
“The delivery of excellence is how we will grow our reputation
with the people who matter to us most – our staff, our clients,
our suppliers and other key stakeholders.”
The 16-strong chartered surveyors is making the change as
part of its expansion strategy amid growing instructions from
office, retail and industrial clients, including multi-national
property investment and pension funds.
Hughes Ellard’s professional services include development
appraisal, search and acquisition, valuation, rent review and
lease renewal, asset management, building consultancy,
disposals and investment advice.
Hughes Ellard’s new corporate identity will see the firm’s
website changed to reflect the branding, as well as exterior
signage and online and offline communications.
The company acts for leading property companies, funds and
institutions in flagship locations across the South.
“The inspiration behind our new identity is to combine our
traditional heritage in an established industry with us reaching up
to new heights through our creative, modern and dynamic people.
They include Lakeside Portsmouth, for Highcross Strategic
Advisers, Fareham Industrial Park, for Standard Life, Botleigh
Grange office campus at Hedge End, for Aberdeen, and a
mixed-used scheme at Mayflower Plaza in Southampton for
Terrace Hill.
The Hughes Ellard branding project was carried out by
marketing consultancy Blue Fox, based near Winchester.
Future Reliance Forges New Links
At North Hants Expo
IT outsourcing company Future Reliance spread the word
of their new proactive approach at the recent North Hants
Expo earlier this month, generating a good deal of interest
from visitors wishing to further their business’ potential.
quarterly fee, the Future Reliance Group also has divisions
for the provision of IT training, a CIO Centre and their
revolutionary document management system, available
through the Tipac Ltd business.
Despite the recent opening of their Australian office, the
Future Reliance team have their sights set on meeting the
needs of customers back in the UK, as demonstrated at a
recent event which saw hundreds of local businesspeople
flock to The Anvil in Basingstoke for this year’s North Hants
Expo.
Using technology to grow your business is the Future
Reliance motto, and with their new international offices also
enabling 24/7 support with a Future Reliance specialist, it’s
no surprise that businesses are looking to save money and
progress through outsourcing their IT.
With a range of services on offer including equipment,
hardware, software and support packages for a fixed
April 2011
For more information visit www.futurereliance.com
or call 0845 350 4880
Gary Jeffries, Hughes Ellard Managing Director, said: “Our
new corporate identity is an integral part of our strong
business ethos as we continue to expand strategically.
Hampshire Wide News
An independent commercial property consultancy in the
South with a 37-year pedigree is unveiling a new corporate
identity.
25
Calling All Hampshire
Entrepreneurs And New
Businesses
The latest member of the Smarter Working
Centre (SWC) network opened in Eastleigh in
November 2010, offering business start-ups,
home-based companies and entrepreneurs, low
cost accommodation and the chance to work and
meet locally and avoid the stress and cost of the
peak-time journey to work.
Eastleigh Smarter Working Centre joins a
countywide network of eight flexible, convenient
workhubs which offer comprehensive IT facilities
for start-up companies. The SWCs are ideal for
small companies which need a professional office
environment without the commitment of a long-term
lease.
The Smarter Working Centres were created following
discussions by the Hampshire Senate to try to
identify action that could be taken by local authorities to help
businesses in the economic downturn. The network is free to
join, and members also benefit from access to advice, support
and training from expert organisations such as Enterprise
First, Business Link and Hampshire Chamber of Commerce.
Accommodation and usage costs at Smarter Working Centres
are kept low by offering users the option to ‘pay as you go’ or
book discounted allocated prepaid office space. Depending on
the membership package chosen, this can work out from as little
as £4 per hour, or £12 per day.
Centres are now open in Aldershot, Basingstoke, Eastleigh,
Fareham, Gosport, Havant, Lyndhurst and Portsmouth.
Businesses interested in using the Smarter Working Centres
can find out more at www.hampshireswc.org. The site provides
an easy introduction for those new to the concept of SWCs, and
offers real-time space availability checking, online booking, and
secure online payment. Alternatively, email
[email protected] for further details.
26
April 2011
During the Daily Echo tour, Ambassadors were enthralled by the
Hampshire Ambassadors
Visit Some Uplifting
Companies In 2011…
state of the art presses, witnessing the following day’s paper
being written before their very eyes, and viewing newspapers
which dated back to 1888 covering the Whitechapel murders!
At the Ringwood Brewery Ambassadors enjoyed tasting the
malted barleys, seeing the fermentations bubbling away in the
Tun Room, and of course sampling the wonderful ales on offer.
December 2010 marked the fifteenth year of the scheme’s
inception, and there are now over 1,000 Hampshire
Ambassadors within the network, with the number growing
every month. All of the Ambassadors are dedicated to
promoting Hampshire as a superb place for business, tourism
and conference.
Each month a group of Ambassadors visit innovative companies
in Hampshire, gaining an insight in to the host company’s
With the winter months drawing to a close, the Economic
success, and catching a snapshot of behind the scenes. The
Development Team have already visited some leading-
aim of each visit is to encourage other Hampshire firms to
edge companies in Hampshire, with many more lined up for
strive for business excellence, develop their own best practice
the remainder of the year. The Ambassadors have had an
procedures and thereby improve competitiveness.
insightful tour of the Southern Daily Echo headquarters and
To find out more about the 2011 visit programme, or to
Ringwood Brewery and other visits will include Stannah,
register for FREE as a Hampshire Ambassador visit
Garmin, Warings and Southampton City College.
www.hants.gov.uk/business or contact
[email protected]
April 2011
27
Business Feature – IT/Web Design
Interlinux Ltd
The Interlinux business class home office server has been
designed to help your business in many ways. Business
class for your accountable, professional, secure, consistent
and reliable operation. This exciting product brings the
advantages of Linux server technology to your small
business; giving you control over your IT services and the
freedom to allow you to develop your business.
Three months email technical support and remote support
for emergencies, is part of the standard package. Telephone
support is also available. Interlinux plan to extend disaster
recovery services (and provide enhanced returns procedures)
using a system the company designed and built in the UK.
Interlinux are confident that your company can reduce your IT
costs by deploying the product; the ideal companion to cloud
services, like those provided by google. Chamber members are
entitled to a 10% discount.
Interlinux Ltd is a small, steadily growing, UK company based
in Hampshire. Offering over 10 years IT industry experience
and specialism. During 2010 the company expanded from a
single project, research and development company, and now
provide a full range of services. We plan to export support
services to Europe, US and the East by the end of 2011.
Navigate Designed And Built
The Hampshire Chamber Website
Navigate has been working with the
Chamber and its members for over 8
years. In fact, they recently designed
and built the new main website for
Hampshire Chamber itself.
Making the most of your website –
including its design, content, build,
and maintenance – is a central
part of Navigate’s core marketing
communications services.
partners, and your website provides an
obvious window on your business or
organization.
If you think your website could be
working harder for you, ask Navigate to
provide a free initial audit and outline
recommendations.
Contact Gareth Gammon
01730 235666 or
[email protected]
Your customers and prospects want
to work with positive-thinking, dynamic
Working with the Chamber
and its members since 2002
Navigate Marketing & Communications
Studio: 22 High Street, Petersfield GU32 3JL t: +44 (0)1730 235666
e: [email protected] www.navigate-design.com
design / print / web / contract publishing marketing & consultancy / exhibitions & events
28
Telephone
No: 0844 499 0446 – www.hampshirechamber.co.uk
NavigateHantsChamb_Ad.indd 1
April 2011
13/5/10 18:13:46
Accountable?
You interview staff, reference suppliers, test equipment and
and cost effectively, they also use open-source CMS (free and
meet with your clients to assess their risk, value and ease
operated by a community) which means flexibility, scalability
to achieve your ROI. So why don’t you do the same for your
and strong customisation.
creative web agency?
Make sure your web agency doesn’t hold you over a barrel
The web industry has been hiding behind computer geeks
with a long term contract that prevents you moving your site
and their jargon for far too long. Winchester based Rooster
and restricts your flexibility whilst your business evolves.
Digital demystifies the web with an open, accountable and
Companies, technology and relationships change, make sure
understanding approach to leading web development and
that you are in control of your website.
online marketing.
Director Nick Bulfin said “A diverse range of clients have
One of Rooster’s main objectives from their web development
snapped up Rooster’s offering already in 2011. These
is ROI for their clients. If you are being told by your web
include websites for an online fine food store, national
agency that you need an interactive gallery, online store or
charity, exclusive interior design company and worldwide gym
audio for example, you need to understand if this will increase
equipment distributor to name a few. We love meeting with
your ROI.
new clients so they can see our enthusiasm and passion for
Rooster have their own Content Management System (CMS)
Is your Website
delivering stunning, profitable and accountable web solutions.”
which lets you manage your own website content. Whilst
For more information call Rooster Digital on 01962 832540 or
this is very powerful and helps to build web projects quickly
email [email protected] or visit www.roosterdigital.com
t: 01962 832540
e: [email protected]
w: roosterdigital.com
April 2011
creative web mobile emarketing
29
Flexible
I.T. Solutions
Courtesy of the Cloud
Boost your productivity with a suite of
integrated systems that your staff can
access via the internet and mobile devices.
Neonex implements scalable solutions that
grow with your business but you only buy
what you need enabling you to manage
costs and maintain a competitive edge.
Cloud
Computing -
Yoga for
Your
Business
There’s no doubt running a competitive business in today’s
economic climate is tough. We all want to spend more time
doing the things we enjoy, but the traditional working week
is a thing of the past for owners, managers and staff. If we
could give you or your employees an extra hour a day, just
by reducing the need for travel or making it possible to work
whilst travelling, what would that be worth to your bottom
line?
Neonex can give you the flexibility to be productive wherever you
may be; on whatever device you may be working on. Whether
you’re in the office, abroad on business or on the train with
your smartphone, you can still have access to your critical
business data, whether it’s email, customer information or your
accounting figures.
Imagine if this flexibility could then be extended to your
employees? It would mean your business can be prepared for
any eventuality, whether it’s the simple need to work from home
because of a sick child, extreme weather conditions or even a
full disaster like a flood or fire.
With cloud computing, there’s no need to commit to long
contracts, buy additional hardware, worry about backups,
software maintenance or expensive IT support. You simply buy
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@neonexltd
what you need, adding additional users when necessary.
Neonex can supply a range of integrated cloud systems for
productivity, document management, marketing/CRM and
accounting. We can enhance these packages with stock control,
job and resource management, even electronic point of sale and
intelligent phone call routing.
visit www.neonex.com
Call: 01276 309910 or email: [email protected]
Visit our website, drop us an email, or call us to see how we can
help move your business forward and give you an edge over your
competitors.
30
April 2011
The daffodils are out, the days are getting longer and
• The insurer rejecting the whole claim if warranties or everyone is starting to relax into Spring. It’s time to dust off
conditions (e.g. security, electrical or waste) have not been the cobwebs of winter and John Twine at Bluefin Insurance
complied with
suggests extending this philosophy to your business insurance.
It’s easy to be complacent when it comes to sorting out your
insurance, which can be a confusing and time-consuming
process. With so many competing providers trying to win you
over, it’s tempting to choose quickly and be done with the whole
thing. However, this is a hazardous approach to protecting your
business. You need to be critical of your cover throughout the
year and make sure it’s right for you.
Do you know exactly what you’re covered for, or not covered
for? Have the policy conditions and warranties been explained
to you? Is your cover based on ‘statement of fact’ assumptions
and if so, are they accurate?
Incorrect insurance arrangements can result in:
• The insurer reducing the claim payment if sums insured are inadequate
appropriate steps to arrange and maintain adequate cover
John advises businesses to get a second opinion “It’s always
a good idea to review your insurance arrangements because
businesses can change rapidly meaning a policy could become
unsuitable before it expires”
“At Bluefin we offer free and confidential audits of current
arrangements. We explain any issues we find in plain English,
without insurance jargon so it’s easy to understand and you’re
able to make an informed decision.”
Don’t be complacent when it comes to insurance. Demand more
from your cover and dust off those cobwebs.
Call Bluefin about their free policy checking service on
023 8033 9662.
• Directors being held personally liability if they haven’t taken Business Feature – Business Supplies & Services
Spring Clean Your
Insurance Arrangements
April 2011
31
Business Feature – Business Supplies and Services
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

        




       

     
        
      







     

    
   





       
   
    

     


         

          
      



Claim your Free Financial
Health Check NOW!
We are an experienced IFA firm, offering a friendly, personal
service to all new and existing clients. We have offices in Fleet,
Hampshire and offer unbiased independent financial advice
on mortgages, insurance, pensions, retirement planning and
investments.
Jupp Castle Financial Services Limited provides a tailor-
made financial planning service for all your financial needs,
including:
• Personal Financial Planning
• Pensions
We meet a lot of our clients at their own home or office and
would be very pleased to call and see you for a no obligation,
free of charge initial meeting.
We look forward to hearing from you. Please contact
Brian Hellyer, on Direct line: 01252 612508
Mobile: 07778 774028
• Investment
Email: [email protected]
• Insurance & Protection
Jupp Castle Financial Services Limited is regulated and
• Tax Planning
• Wealth Planning
authorised by the Financial Services Authority (FSA) Ref
465681. The FSA does not regulate all of the products
or services we provide.
• Mortgages
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32
April 2011
Of Awards For HP Contracts
Staff at HP Contracts are celebrating after the Hampshire
standard for companies, and HP Contracts is among the very
based office interior design and refurbishment specialist won
first companies in its sector to attain all three at the same time.
three sought-after international standards awards.
Assessors hailed workers’ “large commitment at all levels of
Highlighting the company’s care for the environment, the health
the business” to management moves to better the company’s
and safety of its workers and customers, and the consistent
performance across the three key areas of the environment,
quality of its services, the awards show Chandler’s Ford based
health and safety and quality management.
HP Contracts is an industry leader across all three fields.
HP Contracts specialises in the design, construction, alteration
ISO 9001, ISO 14001 and the OHSAS 18001 are recognised
and refurbishment of property for commercial and private clients
around the world as the gold operating and performance
and local authorities.
Design And Fit Out Specialists
Hat-Trick
Established for over 25 years, HP Contracts is a premier
Design and Fit Out Specialist, recently awarded the
prestigious triple accreditations of ISO 9001, 14001 and
OHSAS 18001.
These accreditations secure the highest standard for all our
projects in respect to quality of service, health and safety
requirements and environmental considerations.
As a company HP Contracts pride themselves in offering a
quality package, across all business sectors, from the initial
consultation and design, through to the expertly managed
delivery of your project, on time and to budget.
If you would like to know more about what HP Contracts can offer please feel free to contact us
on 02380 273 737 or visit our website www.hpcontracts.co.uk
April 2011
We encompass the complete suite of services for any design
or refurbishment project; partitioning systems, ceilings,
joinery, and electrics, supplemented by design lighting,
bespoke furniture and superior flooring.
33
Looking Ahead
At The Industrial Property Market
east Hampshire dropped below one million square feet, about
4% of the total stock. The result was that occupiers could not
necessarily satisfy their requirement by taking the right building
or being in the right location.
Current availability of floor space is estimated at two million
square feet, 7% of stock. So, if take up in 2011 and 2012
continue even at their present levels the cupboard will look
relatively bare by the end of 2012.
A shortage of industrial buildings in south east Hampshire may
Larger occupiers must anticipate their future needs well in
be experienced by as early as 2012.
Strange that may seem, but true. The reasons are as follows:1/. Significant amounts of floor space are being taken by occupiers. This amounted to over a third of a million square feet in the second half of 2010.
advance. The recent market conditions of ‘all the colours in all
of the sizes’ will not continue.
Smaller occupiers will continue to find the space that they
require. However, the days of negotiating short leases and
regular break clauses are fast coming to an end. Landlords
2/. The availability of development land is tied up in large will be much tougher on terms as competing availability in the
sites, many with complex infrastructure issues. So, in market decreases.
many cases new buildings have no chance of being available before the end of 2012.
Cyan Power Commercial Property Agents conduct six monthly
floor space surveys of available industrial and office space in
The near past helps us understand the near future. In 2004 the
South East Hampshire. The results are published under the
availability of industrial floor space in the PO postcodes of South-
‘Articles’ heading of our website. www.cyanpower.com
Modern Office Building
New Sub Leases or Assignment
4,350–8,720 sq ft / 405–810 sq m
• ModernOpenPlanOfficeAreas
• ComfortCoolingInstalled
• NetworkCablingInsitu
• AccessibleLocation
• 51On-siteCarSpaces
34
FurzeCourt,WickhamRd,Fareham,Hampshire
CyanPower_FurzeCourt_200x130_Ad_01.indd 1
April 2011
22/3/10 10:12:40
Here are some thoughts on extracting profits Tax Efficiently:
•
Salary / Dividends
Using low salary / high dividends instead of (say) a £50,000 salary only policy could reduce your tax by up to £8,500!
•
Husband / Wife
You could double the benefits by using your spouses tax limits
Care needs to be exercised here BUT it is possible
New companies – do include your spouse at the start
•
Advanced
“Out of the box” thinking – using an LLP can bring great savings
Consider offshore solutions to benefit from great tax savings
For “Out of the Box” thinking, call us on
01252 375466 for a free consultation.
With careful planning, companies can extract profits tax
efficiently. It is a good idea to do this before 5th April, to
avoid wasting any available tax reliefs.
Jays Accountants First Floor, Falcon House Fernhill Road, Cove Farnborough Hampshire GU14 9RX
Tel: 01252
375 466 Email:[email protected] Web:www.jays.co.uk
Our services include: Our services include:
“Your issues are our issues”
is one of the ways
We can deal with
• Wealth Management & Protection
we like to think about our clients.
•&
Tax
Planning & Mitigation
the straightforward, but we really only
when
we
Wlearn
ealth Management Protection are inspired to come up with innovative
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to
•
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Tax Planning & Mitigation & Cash Flow Improvement
the challenges many businesses face
• Software Implementation & Support
Ptoday.
rofit We
& Care
ash Flow Improvement one of a small band of smaller Chartered Accountants
• Web-Based
Accounting & Reporting
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& Exit Planning
Web-‐Based Accounting & Reporting also love business and tax planning, budgeting and cash
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Annual
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&
Tax
Returns
usiness Start-‐Ups & Exit Planning flow forecasts and even accounts, VAT, B
bookkeeping
and
Bookkeeping, Payroll & VAT
Annual ccounts & T•ax Returns payroll. Most notably, we have a fast-growing
levelAof
• Total Office Services Solutions
expertise in the latest web-based accounting
systems, Payroll & VAT Bookkeeping, such as XERO!
initial consultation
Total Office Services Free
Solutions 01730 234500
firm where there is
If you are looking for an accountancy
01483 234500
a belief that the best way of growing our business is by
www.antrobus.co.uk
helping you grow yours – and keep as much as possible of
initial consultation what you earn – then please call us on 01730 234500
or
01730 234500 “You Count To Us!” Free
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initial consultations are always FREE. 01483 234500 April 2011
Chartered Accountants Registered Auditors Business Advisors 35
36
Photography credit: Michael Focard
Networking Round-up
Spot Yourself At An Event
In Your Area….
April 2011
April 2011
37
Networking Round-up
Networking Roundup – North Hampshire
Flavours of
the East!
The Lights
Miff Kayum talked about his restaurant and his latest
enterprise the Bengal Sage. He was followed by Judy GillDougherty of Authentic Pilates Studio, Nicola Proudlock of New
Leaf Law, Sandeep Sesodia of RBS, Debbie Cook of La’a Kea
Reiki, Simon Kay of Wilkins and Peter Hitchin of Lionel Hitchin
(Essential Oils) Ltd.
www.bangkokbrasserie.co.uk
The Copper Kettle in Andover was the venue for our Parliamentary
breakfast with our guest, The Rt Hon Sir George Young Bt, MP
presenting. A real mixture of attendees participated in the
enlightening question session from local business owners to
Young Chamber students from Andover’s Winton School. All
expressed a real interest in the current economic situation and in
the government’s plans for improving it.
Chamber Lunch At
Lunch at the Bangkok Brasserie had been eagerly awaited by
Chamber members from across the County, keen to sample
Miff Kayum’s Thai food at his new venue in Southgate Street.
It was an opportunity to network and businesses were
offered two-minute slots to talk about their organisation.
38
Andover Parliamentary
Breakfast
A successful lunch was held at The Lights Theatre in the
centre of Andover this month with attendees from across
Hampshire. Richard Gigg of Shirlaws gave an insightful
presentation on the stages and processes experienced with
running a business, both the positives and the negatives! For
further details on Richard’s ‘Strategic plan for growth’ please
contact [email protected].
Expo 8 February The Anvil
The Chamber saw a busy day with lots of visitors to our
stand at the North Hants Expo on 8 February. Organised
by chamber member, TWA, the event featured a number of
fellow members exhibiting, speaking and attending the show,
including Future Reliance, Shirlaws, Philips, Greenhouse
Graphics and the Basingstoke Gazette.
Chamber Members
Make Speedy Contacts
Networking Lunch At
Hampshire Court Hotel
The Holiday
Inn,
Farnborough
was the
venue for our
latest Speed
Networking
event
in north
Hampshire.
Chamber
members
and guests had just one minute each to profile their business
to the person sitting opposite them before moving on to the
next table.
Chamber member
Angela Sheen of
ASA Performance
Management, sponsor
of the Basingstoke
February networking
lunch, explained how
businesses could
achieve improvements
in performance by
using personality
assessments.
Although the pace was fast and furious it proved to be a lot of
fun and an excellent way of ensuring that you get to meet the
majority of businesses in the room. The business card draw
was won by Megan Spedding of the Aviator Hotel who was the
lucky winner of a bottle of bubbly generously donated by our
hosts at the Holiday Inn, Farnborough.
A leading market-intelligence services company has studied
over 250 organisations currently using assessment tests,
to understand the impact of assessment on business
performance. This independent research revealed that
organisations that use personality tests from reputable
companies have reported considerably higher performance
improvements.
Visit www.asaperfmgmt.com for more information.
April 2011
Really Does Work
No business can afford to stand still, particularly in these
uncertain times. One of the most effective ways of
establishing a new client base is to widen your circle of
like-minded business people through networking. There are
lots of methods of marketing but most will agree, effective
networking is one of the best.
He gave examples of machines which had been re-leased or
purchased second hand in America where highly sensitive
information was still stored on the hard-drive. Peter went
on to inform us that every single document which had been
photocopied during the life time of the machine is stored on
the hard-drive, and how imperative it was to arrange the safe
destruction of this piece of equipment.
"
Throughout the year the Chamber offers its members and
Peter went on to say, as part of their Chamber membership and
guests the opportunity to network at its events across
Patrons package they offer all members a FREE print/document
Hampshire. The Southampton Office of Hampshire Chamber
audit to assess any risks within their current
recently held its February Networking Lunch at
set up and to highlight areas of improvement.
the Concorde Club, Eastleigh, a firm favourite
The presentation
Peter can be contacted on 07768 250335 or
with our Chamber Members.
was
certainly
an
eye
The lunch was hosted by Peter Whalley,
opener for many of our The presentation was followed by two
Hampshire Chamber Board Director and
members
business card draws. The first lucky winner
Partner with local Accountants James Cowper.
Paul Clarkson of TSM was presented with
105 Chamber members and their guests
a voucher for dinner for 2 in the Moldy Fig
attended the lunch which was sponsored by
restaurant at the Concorde Club, Stuart
Platinum Patrons, Condor Office Solutions.
Sheppard of Kinnarps was the second winner who was
Following a period of lively networking, members were invited
presented with a Canon camera, donated by the team at
to take their places for a delicious meal, which was followed
Condor Office Solutions.
by a short serious but also entertaining presentation by Peter
Robertson of Condor Office Solutions.
The event as always was a great success and the Southampton
Office Events Team are delighted to hear of more and more
Prior to his presentation, Peter said Condor were delighted to be
successful business deals being struck between Chamber
given the opportunity to sponsor the February Networking Lunch
Members as a direct result of Hampshire Chamber Networking
at the Concorde Club and to see so many Chamber Members
events. Grateful thanks were extended to Peter Robertson
and Guests in attendance.
of Condor Office Solutions for his continued support to the
Peter had put together a light hearted presentation in the first
Chamber and for agreeing to sponsor the lunch, the team
instance which had everyone laughing and interested in what
at the Concorde Club for agreeing to host the event and not
he was about to show them – a short CBS news report on
forgetting Chef and his team who as always did a brilliant job in
document security within organizations, especially copier/printer
working within our very strict timing schedule and providing an
hard drives and the information they retain. The presentation
excellent lunch.
was certainly an eye opener for many of our members and
opened up how vulnerable most companies are to identity theft
and fraud etc.
Networking Roundup – Southampton
Networking
"
April 2011
39
Networking Roundup – Portsmouth
Informative Briefing Hot Off The Press
Delegates & guests enjoyed the first of
the Chambers 2011 breakfast briefings
with the Bank of England over an excellent
networking English breakfast at the
Portsmouth Marriott Hotel.
The outlook for the economy and the Bank
of England’s projection for output and growth
was well received with information hot off the
press.
Andrew Holder Deputy Agent for the Central Southern Agency of
The Bank of England shared just published forecasts for the UK
economy and there was plenty of opportunity for questions from the
floor from this well attended event.
The briefing was sponsored by Chamber Gold Patron members
Bishops Printers who have been valued members of the Chamber
for 16 years and who also publish the Hampshire Chamber
Business News magazine.
Left - Right: Maureen Frost, Director of Operations
Hampshire Chamber. Gareth Roberts, MD of Bishops Printers
Andrew Holder, Deputy Agent for the Bank of England
Bishops Printers of Portsmouth is one of the largest commercial
printing firms in the south of England and is FSC certified. From
simple jobs to complex projects, offering value for money, quality,
reliability and a friendly and personal service. www.bishops.co.uk
Meet The Chamber & Business Exhibition
11th April 2011 Highbury College 4.00pm-6.30pm
If you haven’t booked on already, don’t miss the next of
our very popular “Meet the Chamber “ events, the last
one attracted over 230 delegates, and feedback from both
exhibitors and attendees was that some great and worthwhile
contacts were made. It’s FREE and provides excellent
networking opportunities, your chance to develop strong
relationships for the future of your business.
To book email:- [email protected]
Holiday Inn Portsmouth Gives Olympics Insight
and why the hotel brand has become the Official Hotel Provider for the
London 2012 OIympic and Paralympic Games.
40
Delegates also enjoyed spot prize questions during the presentation
and had the opportunity to win coveted official Olympic mascots
Wenlock and Mandeville.
Guest speaker, Paul Edwin from the Intercontinental Hotels Group
2012 Olympics Team, explained how Holiday Inn will help to design
and run services in the Athletes Village, creating a four star hotel
environment for participants to a higher standard than any previous
Games.
Left to right : Paul Edwin Speaker IHG Olympics Team, Tracy
Culross Holiday Inn, Maureen Frost Director of Operations
Hampshire Chamber, Kevin Israel General manager Holiday
Inn, Gary Jeffries President Portsmouth branch of Hampshire
Chamber, Vicky Eagle IHG Olympics Team
For our February showcase networking lunch, Chamber members
were given an exclusive glimpse into how the largest hotel chain in
the world is gearing up to make the London 2012 Olympics an event
to remember for participants, the public and its business.
Hampshire Chamber Members and guests filled the conference rooms
of the corporate hospitality wing of the Holiday Inn Portsmouth, ‘The
Academy’, to enjoy a delicious Olympic themed lunch and find out how
‘We were delighted not only that Paul was able to come and share his
experiences and vision leading up to the Olympic Games, but also that
so many Chamber Members were keen to hear what he had to say,’
said Kevin Israel, General Manager of Holiday Inn Portsmouth, ‘Last
year, the brand underwent a £600 million global relaunch and now
we are planning for a very exciting and busy year in 2012, so this is a
really amazing time to be working for Holiday Inn.’
For more information on how Holiday Inn Portsmouth can help your
business call 0871 942 9065, email [email protected] or visit
www.hiportsmouthhotel.co.uk
If you enjoyed this event then look out for our August Breakfast Briefing
where we will hear from Portsmouth City Council on ‘2012, One Year to
go …..What’s happening in your City?’
April 2011
The number for Chamber Passport changes on 1st April every
Night to a Beatles Tribute – something for everyone. Their
year. Have you got your new number?
special events are varied, unique and a great deal made even
To access discounts with the new number all you simply have to
do is visit the website at www.hampshirechamber.co.uk and click
on the “Offers and Discounts” section on the left hand side. Click
on this, enter the new pass code and start saving. The offers on
the website are increasing on a regular basis – so please keep
better with this fantastic offer. Their Murder Mystery events are
a great opportunity for team building. For groups of 20 or more
Chamber Passport
Chamber Passport
people, you will receive one complimentary drink voucher per
person on top of the 20% discount.
• Holiday Inn Farnborough are also
offering Hampshire Chamber of
checking the website.
This service benefits all members: sole traders without the time
to network; SMEs that do not need help with the various Chamber
services and larger companies that employ many staff can use it
as both a retention and recruitment tool.
Commerce members’ employees a
preferred rate should you choose to
stay at the hotel after a special event.
Bedroom rates start at just £35 per
room. For group bookings of 10 or more people, the organiser
Here is the latest update added to the Chamber Passport offers
will receive complimentary accommodation on the night of the
since the previous publication and already on the website:
event.
• Holiday Inn Farnborough are offering
• Stoneham Golf Club are offering a corporate membership
package that will provide you with all the benefits of
members’ employees a 20% discount
membership at Stoneham Golf Club including 5 day golf to
on all special event bookings for 2011.
enable you to regularly entertain clients on the golf course. If
These range from Latin in Line Dance
you want to combine a business meeting with lunch and a great
view then this offer will be for you. The venue will provide you
with the standards you want both on and off the course.
Mentor-net
Support
of Commerce members 50% off their Conference Room Booking
Results
Rates for their superb Conference Facilities until the end of
Mentor-net - Volunteer Business
Mentors needed
Do you have valuable experience
of starting and running a business that
you would like to share with others?
Do you want to help local businesses
and business people to be successful?
Do you have a couple of hours a
month you could spare?
If so, Mentor-net, the business
mentoring service for Hampshire,
would like to meet you. Please get
in touch to find out how your
valuable experience can help
others to be successful.
0845
45 86 454
Mentor ad 84x130.indd 1
accommodating up to 24 people; auditorium accommodating
up to 180 people; dedicated IT/Event support team; bespoke
room set up; on-site restaurant and Starbucks coffee shop and
hospitality and catering as well as Wifi/broadband connection
and video conferencing
• FTT Currency are offering
Hampshire Chamber of
Commerce members a FREE
Foreign exchange risk assessment. Their Business Consultants
will look at members’ business models and highlight areas
where business is exposed. They will also explain possible
options that can be used to protect profit margins.
For more information and full terms and conditions
please visit the website.
If you would like to add an offer, do not have the pass code
or simply wish to find out more please contact Nicky Hirst,
Communications Officer by email at
[email protected]
www.mentor-net.co.uk
April 2011
April 2011. Their facilities include: Interview/conference rooms
[email protected] or call 023 8020 6152
25/5/10 12:18:52
Direction
• Langstone Technology Park are offering Hampshire Chamber
41
Shocked by your utilities costs?
Book a free Utilities Health Check from
Auditel and we’ll give your costs a thorough examination.
It won’t cost a penny!
Many UK organisations are paying too
much for their running costs. Auditel can
ensure that your business isn’t one of them.
With over 16 years experience and our unique
Total Cost of Purchase® approach, Auditel can:
lower your running costs such as
electricity, Gas, Water and Sewerage
make sure your suppliers match
your business’ needs
manage your running costs on a
no savings – no fee basis.
So even if you think you have all your
costs under control, it wouldn’t hurt to
have a free Utilities Health Check.
Just to make sure.
Call us today on 01252 888200
or email [email protected]
“We are delighted to appoint
Auditel as our Utilities
Auditing Partner. We are
confident that our members
will benefit from their ability
to offer more cost-effective
choices.”– Maureen Frost,
Director of Operations,
www.auditel.co.uk
AUdITel IS A HAMPSHIre CHAMBer of CoMMerCe APProved UTIlITIeS ServICe ProvIder
Chamber Services
Chamber Communications is
offering Hampshire Chamber
members the latest in
communication platforms that
suit today’s business world.
Our design, supply and support of
innovative reliable products and
services makes us one of the most
trusted brands in business
communication - our experience
spans over 30 years.
Our mission is to connect business
with their world using our complete
innovative telecommunication service.
April 2011
43
Skills, Education & Training (including Chamber Training)
Students Welcomed Into
The World Of Hospitality
Over 130 students from secondary
schools across Portsmouth gathered at
the Holiday Inn hotel in Pembroke Road,
Southsea to attend the annual Skills
Fair of the Greater Portsmouth Hoteliers
Association and learn about the many
career opportunities available within the
hospitality industry.
From Front Office to Food Sculpture,
Housekeeping to Health Clubs, Portsmouth
students either studying subjects or
wanting to work in the hospitality industry
were given unique insight into all aspects
of running a successful hotel thanks
to members of the Greater Portsmouth
Hoteliers Association, or GPHA.
Big name brands including Holiday Inn,
Students gather to listen to introductory speeches at the GPHA Skills Fair.
Marriott, Hilton, De Vere and Ibis joined
successful local hotels Lysses House Hotel
Promoted and organised by the Portsmouth and South East
in Fareham, The Langstone Hotel on Hayling Island and
Hampshire Education Business Partnership, there were also
Solent Hotel & Spa in Whiteley in creating a variety of activities
presentations for both students and staff from Southdowns
and demonstrations for their young audience to enjoy and
College, Tourism South East and career specialists
learn from.
Springboard.
‘It was a fantastic event,’ said Dean Searley, Assistant Subject
‘We are delighted the event was such as success,’ says
Leader in Careers at Brune Park Community College. ‘The
Katrina Lane, Operations Manager of Holiday Inn Portsmouth
range of activities, demonstrations and practical advice is
and host of the Skills Fair. ‘It is so important to get the next
really helpful in giving a real-life context for the students.’ And
generation enthusiastic and excited with all the opportunities
the young people he brought to the event agreed.
our industry has to offer, so that it continues to flourish in
the future.’
Local Business Coach Kevin Stansfield
Has A Rewarding Start To The Year!
44
Local ActionCOACH
business coach Kevin
Stansfield has had a
great start to 2011.
At the ActionCOACH
South Central
region’s award dinner
on 28th January,
Kevin received the
Coach of the Year
award for 2010.
This is the third year
in succession that
Kevin has won this
award and reflects his
consistent commitment to excellence in business coaching.
Then the following week, at the annual European, Middle
East and Africa conference which took place in London, Kevin
received the award for Abundance Coach 2010, presented by
ActionCOACH founder and business guru, Brad Sugars. This
was a particularly gratifying award for Kevin, as the result
was voted for by his fellow coaches within the ActionCOACH
community, and reflects their recognition and appreciation
of the time and effort that Kevin puts in to supporting and
mentoring other coaches and helping them to improve their
coaching skills and business results.
Kevin says “having a measure of performance is critical in any
business and to know that you are performing with the best in
the world is fantastic. However, there is never time to rest on
your laurels in ActionCOACH, we have to be the best because
that is what our clients demand from us. The more I improve,
the more my clients improve and I am looking forward to
helping many more business owners this year.”
If you want to find out what business coaching is all about,
Kevin runs a free, half day business growth seminar at the
Botleigh Grange Hotel on the first Thursday of every month.
You can book via Kevin’s website, www.actioncoach.com/
kevinstansfield.
April 2011
For All Your Training Needs
June Training
April Training
Is There Such A Thing
As A Difficult Customer
7 April
Letters Of Credit,
Drafts & Bills
11 April
Portsmouth Office
Confident Telephone Sales
14 April
Portsmouth Office
Getting the Best out of Your
People Appraising Effectively 20 April
Southampton Office
Essential Copywriting Skills
20 April
Customer Service Excellence 26 April
Southampton Office
Import Procedures
Southampton Office
27 April
Dangerous Goods Awareness 1 June Portsmouth Office
Finance for non-financial
managers missing
Southampton Office
Portsmouth Office
May Training
Managing Conflict
10 May
Portsmouth Office
Export Starter
11/12 May
Southampton Office
Presenting With Impact
17 May
Portsmouth Office
Emergency First Aid At Work
20 May
Southampton Office
Become a Successful
Supervisor 24 May
Southampton Office
LOOKING TO EXPAND
YOUR BUSINESS?
ARE YOU CONFIDENT
THAT YOUR STAFF
HAVE THE RIGHT
SKILLS TO GROW?
3 June
How to Succeed As First Time
Manager Or Supervisor
7 June
Portsmouth Office
Foundation Course
In Importing
14 June
Credit Control &
Telephone Debt Recovery
16 June
Southampton Office
Confident Telesales
22 June
Southampton Office
Export Documentation
28 June
Southampton Office
Sales Development
28 June
Portsmouth Office
Skills, Education & Training (including Chamber Training)
Chamber Training –
To find out more information on the courses we can offer visit
our websites or contact our training departments
Working in partnership with your business,
Eastleigh College offers:
A wide range of Apprenticeships,
open to new and existing
employees of all ages
Direct access to government
funding and our extensive
partnership network of providers
Quality training programmes
resulting in high Apprenticeship
success rates
100 apprentices in 100 days
April 2011
Why not call one of our
Apprenticeship Training
Advisors now to discuss
your requirements, or
request a free copy of
our Employers’ Guide
to Apprenticeships.
t: 023 8091 1226
e: [email protected]
www.eastleigh.ac.uk
www.hampshirechamber.co.uk or contact the training department
on 01252
811470
Portsmouth office
www.chamber.org.uk or contact the training department
on 023
9244 9449
Southampton office
www.soton-chamber.co.uk or contact the training department
on 023
8022 3541
With substantial discounts for members
you won’t find better value locally!
North Hampshire office
45
Hampshire Wide News
Local Businesses Benefit
From Gosport Business Centre’s First B2B Day
Over 30 business people from the Solent Region
descended on the Basepoint operated Gosport Business
Centre on 1st of February, to attend the centre’s first
ever business-to-business networking and training day.
Unlike most business networking events, attendees
were able to learn important new skills thanks to the
range of guest speakers, including Peter Titchener, of
Peninsula Business Ser vices and Bob Whittle, of USP
Web Solutions. Five workshops ran throughout the day,
covering a vast range of subjects including; HR and
employment laws, website optimisation, sales techniques,
listening skills and the business social networking
website, LinkedIn.
A number of people have already expressed an interest in
attending more B2B days, so I am going to start planning
another soon!”
For further information on the Gosport Business Centre,
please contact the team on 01329 848700 or email
[email protected]. Alternatively, you can visit www.
basepoint.co.uk.
The Centre’s manager, Andrew Weston, said: “I decided to
organise the B2B day because I felt that local businesses
could benefit from having an ‘educational’ networking
event, and I noticed that there weren’t any events of that
kind in the Gosport area.
“I was incredibly pleased with the turnout, and all of the
positive feedback I have received about the event shows
that it was beneficial to the local business community.
Businesses Encouraged
To Invest In Hampshire
ser vice is to position the county as a world class area for
business.
The Hampshire Economic Area is home to 1.7 million people
– of whom 1 million are of working age. Collectively the area
has around 69,000 businesses which provide approximately
780,000 jobs. Overall the economic output is around £35bn
and on most indicators accounts for 20% of the total South
East Economy.
Hampshire County Council is launching a new service to
encourage businesses to ‘Invest in Hampshire’ whether they
are starting-up, expanding or looking to relocate.
46
The weak economy of the last two years has highlighted the
need for increased activity to support the economy of the
county. To help aid Hampshire’s recover y the County Council
decided to take a more proactive approach to attracting
inward investment. The aim of the new ‘Invest in Hampshire’
Councillor Ray Ellis Executive Member for Economic
Development said: “Hampshire is home to an extensive
business community and exceptional economic conditions
for growth. We will be working to help companies discover
what Hampshire has to offer, in terms of location, skills and
business environment, that will meet their specific needs and
make it an ideal location for them to base their organisation.”
The ‘Invest In Hampshire’ ser vice offers bespoke information
for potential new investors/employers about the area
and offers advice and guidance to potential investors on
information, research, funding, and other agency support.
The Invest in Hampshire Website, www.investinhampshire.
co.uk is an important tool to attract the attention of investors
and gives an initial picture of what Hampshire has to offer.
April 2011
Fareham-based PR and Marketing specialists LCM have been
listening to their clients about the service they deliver and are
recommending that fellow Chamber members do the same,
offering a free 30-minute consultation to those who wish to
• Gain a better understanding of their clients buying habits
• Adapt their plans for future product and service developments
LCM is currently offering a 30 minute free telephone consultation
give it serious consideration.
A professionally - run customer survey can save thousands of
pounds in marketing expenditure. Its objective is to capture
specific feedback from customers on various aspects of a
business. These can relate to products, services, future plans
and its customers’ buying habits; this list is not exhaustive
Hampshire Wide News
LCM Launches New
Customer Survey Service
to discuss in detail the External Customer Analysis and how it can
be produced to meet the unique requirements of each company.
LCM is also offering its own clients a 5% loyalty discount on the
cost of undertaking an External Customer Analysis, provided
instructions are received before the end of April.
and the analysis can be adapted to suit individual business
requirements.
LCM has recently gained feedback from its clients about how it
delivers PR and Marketing services to them and now has a clearer
idea on where to focus its own behaviour and activity in the future.
Businesses should consider this a vital exercise to undertake
before investing in any marketing activity as it will enable them to:
• Identify areas where they can improve the quality of their products and the services they offers
What Can Your Business
Do To Recover Debts?
How long do your
terms and conditions the shorter the period before payment is
customers and
due the sooner you can enforce it.
their bills?
Businesses are
entitled to agree
You should ensure that your business has:
• Clear payment terms and conditions (and care is taken to contract on them rather than the other side’s terms)
their payment terms
• Adequate credit control policy in place (a debt which is not with their clients
chased is more likely to turn into a bad debt than those which and if you are
are regularly reviewed)
supplying goods or
services it is normal
for it to be on your
terms. Therefore,
every business
should stipulate,
or do their best to
negotiate, short
If a debt remains outstanding after the payment deadline agreed
in the contract has passed you may want to take court action to
obtain a judgment against the debtor. However, prior to issuing
proceedings it is necessary to warn the debtor that you have a
claim against them and it is always sensible to discuss the matter
with the debtor to see what their explanation is.
For more information on how we can assist you with your debts
payment terms. Those purchasing the product or service are
please contact Jill Robinson, Dispute Resolution Solicitor at
likely to want to extend the period of time before they have to
Herrington & Carmichael LLP, on 01276 686222.
clients take to pay
pay to as long as possible but if you are trading on your own
April 2011
47
Hampshire Wide News
150 Portsmouth Youths
Get A Taste Of Disability Sports
Some pupils were blindfolded whilst playing basketball and others
got to grips with using a wheelchair to play football.
Warings volunteer staff joined apprentices from Portsmouth
Football Club and Brighton and Hove Albion Football Club to offer
support to the participating pupils and referee the games.
Respectability project coordinator, Charlotte Bishop, from the
Pompey Sports and Education Foundation said: “We want to get
as many young people from across the city as possible to think
about what it’s like to be disabled through the engagement of
sport. Without the support of Warings and its volunteers pupils
simply wouldn’t have the opportunity to gain such first-hand
experience.”
Over 150 Portsmouth pupils got a taste of disability sports
including wheelchair basketball thanks to a team effort by
Portsmouth Football Club and local construction company
Warings.
The sports event, held at The City of Portsmouth Girls’ School,
marked the successful roll out of Respectability – the unique
pilot plan pioneered by Pompey Football Club’s (PFC) RESPECT
Programme and a £25,000 grant secured by Warings.
Warings has already signed up to Pompey Sports and Education
Foundation’s RESPECT programme, which gained national
recognition by using sporting and leisure activities to instill a
sense of pride in Portsmouth.
As part of one of the world’s leading construction and services
groups Warings was able to secure the £25,000 grant through
Terre Plurielle, the corporate foundation of Bouygues Construction.
Respectability is a major new project from PFC’s RESPECT
Programme focusing on giving severely disabled children a chance
to take part in sporting activities whilst supported by young,
disengaged people who are taking positive steps for a better
future.
With the Paralympics games around the corner, the event at
Portsmouth City Girls’ School aimed to help the pupils gain a
better awareness of what it is like to have a disability.
The ‘taster’ sessions included a range of popular sports adapted
for disabled players including wheelchair basketball, seated
volleyball, wheelchair football and goalball.
Portsmouth Technopole Flies High
With Record Occupancy
48
A thriving business hub in Portsmouth
has achieved a record 92% occupancy
- fuelled by the new wave of
entrepreneurs on the South Coast.
Portsmouth Technopole, run by innovation
centres specialist Oxford Innovation, now
has 200 people working for 42 registered
firms, with a further 20 virtual office
tenants.
Senior Centre Manager Stephen Brownlie
said: “With an all-time record occupancy
of 92%, the Technopole is thriving. This
is a success story for the Portsmouth
economy, one the city should be
proud of.”
He added: “The record occupancy is being
fuelled by the new wave of entrepreneurs
on the South Coast – the next generation
of Sir Richard Bransons and Lord Alan
Sugars. The buzz and energy here is
inspirational, thanks to the dynamic
community of entrepreneurs. Businesses
on site are also trading services with
one another, which reinforces internal
investment and benefits the local
economy through job creation.”
Stephen continued “What we’ve seen is
the growing trend for start-ups, early-stage
firms and outsourced businesses to
locate themselves in a supportive, easy-in,
easy-out environment, where the package
is all-inclusive and highly competitive in
price, plus tenants can flex the space to
suit their needs.”
Other occupiers include ships parts
supplier Thornton & Davies, software
development specialist AMT Data
Technologies, skincare products internet
trader Venkman Industries, Enterprise
Cleaning Services Portsmouth,
recruitment-to-recruitment agency
People Prospect Solutions, Lowcay HR
Consultancy UKILaw, Cellularfone, Victory
Executive Travel and BDH Accountants.
Portsmouth Technopole is flying the flag
for start-ups and growing businesses
which require a professional infrastructure
in which to flourish.
April 2011
ActionCoach Business
Coaching
Choosemycare.com
Limited
DSNetworx Limited
Roger Lamb,
3 The Tyleshades, Romsey,
Hampshire. SO51 5RJ
Tel: 01962 670200
Fax: 0700 602 6397
www.actioncoach.com/rogerlamb
Lynn Osborne,
1000 Lakeside, North Harbour,
Cosham, Portsmouth,
Hampshire. PO6 3EZ
Tel: 0845 467 7531
www.choosemycare.com
Stephen Dollin-Browne,
68 North Acre, Longparish,
Hampshire. SP11 6QD
Tel: 01264 724897
www.dsnetworx.co.uk
ActionCoach helps business owners
achieve accelerated success by turning
their business into a commercial
profitable enterprise that works
without them.
Choosemycare.com is the one-stop
shop for people and providers to get
in touch with each other to deliver
care and support seamlessly to those
in need. We are connecting people
to services and services to people bringing them together and streamlining
the search for care and support.
Eberspacher UK Limited
Tony Jadzevics,
155 Havant Road, Drayton,
Portsmouth, Hampshire. PO6 2AA
Tel: 023 9220 1021
www.evansweir.co.uk
Chartered Accountants.
Fuel Mechanics Limited
Nick Asher, Hannah Way,
Gordleton Industrial Estate,
Lymington,
Hampshire. SO41 8JD
Tel: 01590 684230
Fax: 01590 684233
www.fuelmechanics.com
Fuel Mechanics Limited are suppliers of
Diesel Fuel Injection components and
governors. We repair and refurbish fuel
pumps, injectors and governors.
Insureon Limited
Nigel Smith, 7 The Gables,
Headley Road, Grayshott,
Hampshire. GU26 6UA
Tel: 01428 288152
www.insureon.co.uk
Insureon provides bespoke insurance
solutions to both businesses and
individuals. We can arrange cover
for households and vehicles, and for
businesses, everything from shop and
office cover to commercial combined,
public and employers liability and
professional indemnity.
April 2011
Tina Carter, Unit 10, Headlands
Business Park, Salisbury Road,
Ringwood, Hampshire. BH24 3PB
Tel: 01425 480151
www.eberspacher.com
Eberspacher UK Limited is a subsidiary
of J. Eberspacher, Esslingen, Germany.
Based in Ringwood, Hampshire,
Eberspacher supply diesel fuelled
heating systems and air conditioning
systems to the marine and commercial
vehicle industries.
Hypercom EMEA Limited
Dinah Hunt, Units 3 & 6 Milford
Reading Est, Blakey Road,
Salisbury, Wiltshire. SP1 2UD
Tel: 01722 332255
Fax: 01722 430350
[email protected]
Hypercom delivers a full suite of high
security, electronic payment products,
software solutions and services to the
card payments sector, for banks and
other financial institutions, processors,
large scale retailers, smaller
merchants, quick service restaurants
plus many other businesses.
IT Support & Services.
FTT Global
Nick Blevins, Opal Building,
Chichester Marina,
Chichester, West Sussex.
PO20 7DA
Tel: 0203 004 4444
Fax: 0845 280 1549
www.fttcurrency.com
FTT uses the smartest technology
in the industry to make exchanging
currencies and sending international
payments fast, easy, cheap and secure.
We were the first and are still the best
at delivering no nonsense international
payments and transparent pricing.
Incisive-Edge (Solutions)
Limited
Mike Wallis, Antrobus House,
18 College Street, Petersfield,
Hampshire. GU31 4AD
Tel: 0800 433 4044
www.incisive-edge.com
We work hand in hand with business
owners to exceed their top 3 company
growth targets faster and more
effectively. We make business
straightforward for passion driven
entrepreneurs and skills based experts
through our proven business coaching
programme.
Lime Licensing Group
Jeremy Webster, The Dittons,
42 South Street, Lymington,
Hampshire. SO41 8DX
Tel: 01590 676510
www.limelicensinggroup.co.uk
Lime Licensing Group are franchise
specialists providing knowledgeable and
practical franchise solutions to companies
seeking to develop their business and
brand. Lime provide a complete range
of consultancy and recruitment services
to both prospective and established
franchisors, based on professional
advice, practical experience and a flexible
approach.
Evans Weir
New Members
Portsmouth Technopole Welcomes New
Members to Hampshire Chamber of Commerce
49
New Members
Lutea Consultancy Limited
NFS Mediation
One2Create Limited
Hilary Pack, 7th Floor,
Network House, Basing View,
Basingstoke, Hampshire. RG21 4HG
Tel: 01256 340 960
www.lutea.com
Katie Cook,
12 Palmerstone Road,
Southampton, Hampshire.
SO14 1LL
Tel: 023 8033 1456
Fax: 023 8023 7770
www.nfsmediation.org.uk
David Hitchmough,
The Flint Barn, St Clairs Farm,
Wickham Road, Droxford,
Hampshire. SO32 3PW
Tel: 07850 429449
www.one2create.co.uk
Lutea is an independent group of
companies offering a range of services
by professional staff both in the UK and
offshore.
We provide Trust and Company
administration, Probate and Will
services, Private Client Consultancy,
Tax Compliance and also Pension
arrangements etc.
Quick Tools Limited
NFS Mediation, a local charity focused
on managing and delivering unique
proven mediation models to the
community - neighbours, workplace
colleagues, people in care homes or
within schools. Short half day courses
available as well as accredited courses.
Our work has generated much interest
within the coalition government and is
currently under review as part of their
Crime and ASB review.
Richmond Cars Limited
Mike Heath, Fitzherbert Road,
Farlington, Portsmouth,
Hampshire. PO6 1RU
Tel: 023 9237 5718
www.quicktoolsltd.co.uk
Quick Tools Limited provides
engineered tooling solutions for
National & International customers.
Services include project management,
CAD design, supplies management
& CAM manufacture. Having gained
National & OEM approvals we
confidently offer total care packages.
We service Aerospace & Defence,
Marine, Automotive, Pharmaceutical,
Filtration & the Electronics Industries.
Michael Nobes, Fitzherbert Road,
Farlington, Portsmouth,
Hampshire. PO6 1RU
Tel: 023 9222 1441
www.richmondhyundai.co.uk
Richmond is Europe’s No 1 Hyundai
dealer. The company has achieved
extraordinary growth in the last 2 years
after we met the recession head-on by
slashing car prices and giving customers
better value for money. Richmond’s
unbeatable deals on new and used cars
sparked a 375 per cent rise in sales in
2009 and this year those deals are back
and better than ever.
Solent Interior Systems
Limited
Sandler Training
Jonathan Russell, Langstone
Technology Park, Langstone Road,
Havant, Hampshire. PO9 1SA
Tel: 023 9241 5595
www.hampshire.sandler.com
50
Sales performance - lasting
improvement for your business.
Sandler training delivers innovative
sales and sales management training
for ambitious Hampshire and Sussex
business leaders, their businesses
and sales teams. Take charge of your
sales process with a distinctive selling
system and methodology that works
and lasts. Sandler Training provides
on-going coaching, mentoring and
reinforcement training, with high quality
materials and workshops to help you
build your own lasting sales successes.
Simon Bailey, 20 Pier Street,
Lee on Solent, Hampshire.
PO13 9LD
Tel: 023 9255 4400
www.solentinteriors.co.uk
Specialists in planning, design, fit-out
and refurbishment of all types of
commerical premises including office,
warehousing, industrial and specialist.
We help you through the planning and
building control process painlessly and
complete the project quicker than by
any other method.
Web Design/Marketing/Development.
RMS Retail Merchant
Services
Paul Gibbs, 1 Malvern Gardens,
Hedge End, Southampton,
Hampshire. SO30 2UJ
Tel: 07825 698143
www.retailmerchantservices.co.uk
Credit Card Services.
The Blue Lamp Trust
Mark Bradford, PO Box 459,
Southampton, Hampshire.
SO31 0BW
Tel: 023 8074 5282
www.bluelamptrust.org
The Blue Lamp Trust specialises in
vocational driver training designed
to assist businesses in evidencing
a commitment to their duty of care
in respect of employees who drive
company vehicles or drive their own
vehicles on company business.
Training Vision Limited
Manjit Sondh, Unit 205,
Victory Business Centre,
Somers Road North, Portsmouth,
Hampshire. PO1 1PJ
Tel: 023 9281 4196
www.trainingvision.co.uk
Training Vision Limited works with
educational institutions, young mature
students and trainees coming from all
over Europe and provides them with
work placements, accommodation and
language courses in Portsmouth and
surrounding areas.
Tim Savage Associates Limited
Tim Savage, Forum 3,
Parkway, Solent Business Park,
Whiteley, Hampshire. PO15 7FH
Tel: 01489 611610
www.timsavageassociates.com
We are a small firm providing expert
interim managers and business
consultants to the public and private
sectors supporting them on their journey
to success. We do not charge agency
fees - allowing clients to negotiate rates
directly with our associates.
April 2011
Chamber Of Commerce
Be part of the Power of Three
Advertisement
Why Be A Member Of Hampshire’s Largest
The word is out that the power of three makes great business sense. Our
Members are receiving even better value than before, throughout our enhanced
range of packages.
Being a member of the Chamber means
Expanding your business contacts through Networking & Events
Raising your business profile through Chamber PR & Marketing opportunities
Helping the bottom line by saving money through Chamber Discounts and Offers
Your employees save money through Chamber Staff Discounts & Offers
You can maximize the potential of your people through Chamber Skills & Training
Taking your business global through Chamber International Trade services
Your voice will be heard where it matters, through Chamber Representation
www.hampshirechamber.co.uk
Supporting growth & prosperity for all Hampshire Chamber of Commerce, passionate about business
April 2011
NORTH EAST HAMPSHIRE AREA OFFICE
Civic Offices,
Harlington Way, Fleet,
Hampshire GU51 4AE
Tel: 01252 811470
Fax: 01252 812096
email: [email protected]
North East Hampshire Area Managers:
Valerie Cloke and Sue Collinson
SOUTHAMPTON AREA OFFICE
Bugle House
53 Bugle Street
Southampton
Hampshire S014 2LF
Tel: (023) 8022 3541
Fax: (023) 8022 7426
email: membership.southampton@
WINCHESTER AREA OFFICE
Winchester Business Centre,
10 Parchment Street,
Winchester,
Hampshire SO23 8AT
Tel: 01962 841000
Fax: 01962 870423
Winchester Area Managers:
Joanna Humphrey and Debbie Webb
BASINGSTOKE AREA OFFICE
Business Support Centre, Deanes Building,
London Road, Basingstoke,
Hampshire RG21 7YP
Tel: 01256 352275
Fax: 01256 479391
Basingstoke Area Manager: Lynette Ndlovu
ANDOVER OFFICE
Deanes Building,
London Road,
Basingstoke RG21 7YP
Tel: 01264 314832
fax: 01256 479391
Email: [email protected]
Area Manager: Caroline Roodhouse
PORTSMOUTH AND SOUTH EAST
AREA OFFICE
Regional Business Centre
Harts Farm Way
Havant
Hampshire PO9 1HR
Tel: 023 9244 9449
Fax: 023 9244 9444
email:
[email protected]
51

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