information for success

Transcription

INFORMATION FOR SUCCESS
Enterprises Standardize on Oracle Database 11g
September 2010
Faced with static or shrinking budgets, IT organizations need to lower costs throughout
the data center, including costs of servers, storage, downtime, and human resources.
But, their business users demand a high quality of service – consistently fast response
times, 24x7 availability, and comprehensive security. Oracle Database 11g and
Enterprise Edition options including Real Application Clusters, Partitioning, Active
Data Guard, Advanced Compression and Advanced Security help IT organizations
address what are traditionally considered conflicting challenges. By standardizing on
Oracle Database 11g, IT organizations can easily reduce their IT costs, deliver a higher
quality of service to business users, secure data, and meet compliance mandates
and more. And now with Oracle Exadata, the world’s fastest database machine built
using industry standard components and Oracle Database 11g, IT organizations have
the ideal platform to consolidate their OLTP and Data Warehousing applications.
This customer reference booklet contains a sampling of real business results
that organizations around the world, in a variety of industries, have achieved by
upgrading and standardizing on Oracle Database 11g. In these testimonials you’ll
learn how customers have been able to consolidate business applications onto fast,
reliable and scalable database grids; maximize availability and eliminate idle data
center redundancy; compress data onto low cost storage partitions; securely protect
enterprise information and enable compliance mandates; and improve productivity
throughout the data center.
Whether you are an existing, new or prospective Oracle Database 11g customer, we
hope you find these success stories helpful in learning how Oracle can help you
achieve your business and IT objectives.
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Table of Contents
Customer Snapshots
7
Agenor Technology Limited (ICEflo) (Scotland)
8
Angelcom S.A. (Columbia)
9
Arab Banking Corporation (Bahrain)
10
Athens International Airport S.A. (Greece)
11
B3 Cable Solutions Spain S.L. (Spain)
12
Banca Transilvania (Romania)
13
BioGrid Australia (Australia)
17
China Mobile Communications Group Henan Co., Ltd (China)
20
Comic Relief (United Kingdom)
21
Coromandel Sugars Ltd (India)
22
e-DBA Ltd. (United Kingdom)
23
EMC Corporation (United States)
24
EMC Corporation (United States)
25
Emsdetten City Council (Germany)
26
Esprinet S.p.A. (Italy)
27 Georgian College (United States)
28 Greven City Council (Germany)
29
HealthSouth Corporation (United States)
30
HISCOM Co., Ltd (Japan)
33
Interactive One (United States)
34
Intermap Technologies (United States)
35
Interpark Inc. (Korea)
36
Maeil Dairies (Korea)
37
Metcash (Australia)
40
Mili S.A. (Brazil)
41
Ministry of Justice (United Kingdom)
42
Ministry of Public Administration and Security (Korea)
43
MobilTel (Bulgaria)
46
MOL Hungarian Oil and Gas Company (Hungary)
47
National Ignition Facility & Photon Science – Lawrence Livermore National Laboratory
(United States)
Table of Contents
Customer Snapshots
51
Netmania (Korea)
54
North Lanarkshire Council (United Kingdom)
55
NYFIX (United States)
56
NZ Bus (New Zealand)
59
OpSource (United States)
60
ProQuest (United States)
61
Safran (France)
62
Sharp HealthCare (United States)
63
SK Telecom (Korea)
65
Texas A&M University System (United States)
66
The American University in Cairo (Egypt)
67
TUI Nederland N.V. (Netherlands)
68
Vermantia Media Group (Greece)
69
Vitalia Tu Centro de Día (Spain)
70
Volume Ltd. (United Kingdom)
71
Wellcome Trust Sanger Institute (United Kingdom)
72
Where 2 Get It, Inc. (United States)
73
Xactly Corporation (United States)
77
Yuntaa (Belgium)
78
Zebra Technologies Corporation (United States)
Customer SUCCESS STORIES
Agenor Technology Limited (ICEflo)
Oracle Customer:
Agenor Technology Limited (ICEflo)
Melrose, Scotland
www.iceflo.com
Industry:
High Technology
Oracle Products & Services:
Agenor Technology Limited (ICEflo) Cuts
Clients’ IT Upgrade Risks and Costs by 20% with
Implementation Management SaaS Solution
Agenor Technology Limited, (trademarked as “ICEflo”) is an Oracle Partner and independent
IT professional services consultancy and software-as-a-service (SaaS) solution provider. The
company helps organizations manage time-constrained implementations, upgrades, and
other changes to business-critical systems rapidly and with significantly reduced risk.
• Oracle Database 11g
Challenges
••
••
Meet market need for a real-time, Web-enabled, event- and collaboration-driven tool that
cuts the operational and financial risks of managing implementations and reduces reliance
on time-consuming, error-prone spreadsheet processes
Offer stability, performance, and functionality in a solution suitable and affordable for all
types and sizes of organizations
Solutions
••
••
••
••
••
••
••
“Embedding Oracle Database
11g into ICEflo has enabled us
to bring to market a unique,
next-generation implementation
management solution that
revolutionizes IT change
management while cutting cost
and risk for organizations of all
sizes.”
Andy Smith, Chief Executive
Officer, Agenor Technology
Limited
••
••
••
Developed ICEflo, a unique, real-time interactive solution that documents and manages
every stage of a technical upgrade or implementation, available as a SaaS offering
Embedded Oracle Database 11g into ICEflo for its unparalleled resilience and
manageability
Leveraged the robust security of Oracle’s Fine Grained Access Control to operate ICEflo as
a multitenancy solution and host each clients’ data on a single database instance
Capitalized on lower licensing and support costs afforded by multitenancy to make ICEflo
affordable to smaller companies
Benefited from Oracle Database’s automatic language and time zone recognition to
enhance suitability for multisite firms
Used Oracle Application Express, a Web-based development platform integrated into
Oracle Database 11g, to build ICEflo’s interactive functionality and real-time forecasting
engine
Leveraged Oracle’s open standards to interface third-party software with ICEflo to enhance
overall functionality
Completed successful beta testing of ICEflo with an international investment company,
which used it to build a best-practice blueprint for IT upgrades and cut time and cost
Proved that ICEflo typically saves between 10% and 20% of cost and effort during the
preparation stages of a change project and more than 20% of effort during execution
Forecasted growth in ICEflo subscribers to exceed 10,000 in the first five years following
the commercial launch
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Angelcom S.A.
Oracle Customer:
Angelcom S.A.
Bogota, Colombia
Angelcom S.A. Extends Online Information
Visibility and Improves Collections Procedures
www.angelcom.com.co
Industry:
Travel and Transportation
Employees:
100
Founded in 1980, Angelcom S.A. is a Colombian company designed to implement
technology projects. In 2001, it developed and successfully implemented the technical
platform and collections procedures for Bogota’s mass transit system. Since the
implementation of the Transmilenio system in Bogota, the company has met the needs of
more than two billion passengers.
Challenges
••
• Oracle Application Server
••
• Oracle Warehouse Builder
••
• Oracle Business Intelligence
Implement a high-availability IT infrastructure to develop an efficient technical and
operating platform for the mass transit collections system
Extend online, real-time visibility of information throughout the organization
Reduce the time required to back up 4.5 million transactions to the computing center to
improve operating efficiency
• Oracle Partitioning
• Oracle Advanced Security
Solutions
••
Oracle Partner:
DB System Ltda
••
www.db-system.com
••
••
••
••
Worked with Oracle Partner DB System Ltda to migrate into Oracle Database 11g and a
robust, high—availability IT infrastructure—creating a highly efficient collections system
Implemented Oracle Database Enterprise Edition, to extend reliable, up-to-date
information throughout the organization
Improved operating efficiency with Oracle Partitioning, accelerating back-up time of
transactional information online to the computing center by 95%
Established an eight-year historical register with Oracle Warehouse Builder, with six
billion records of mass transit collections transactions
Created performance indicators with Oracle Business Intelligence, improving analysis of
operations data and accelerating decision-making
Leveraged Oracle Advanced Security to guarantee information security for 4.5 million
transactions on a daily basis
“With Oracle Database
Enterprise Edition and Oracle
Business Intelligence, we
have strengthened the total
information reliability of our
database. We have also greatly
improved all collections
procedures for Bogota’s mass
transit system.”
Juan Pablo Segura, Director,
Information and Management
Center, Angelcom S.A.
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Arab Banking Corporation
Oracle Customer:
Arab Banking Corporation
Manama, Kingdom of Bahrain
Arab Banking Corporation Successfully Secures
and Accesses Data with Technical Solution
www.arabbanking.com
Industry:
Financial Services
Arab Banking Corporation, popularly known as ABC, is an international universal bank
headquartered in Manama, Kingdom of Bahrain. The bank’s network spreads over 21
countries in the MENA and GCC, Europe, the Americas and Asia. ABC is a leading regional
bank in Trade Finance, Treasury, Project & Structured Finance, Syndications,
Corporate & Institutional Banking as well as Islamic Banking, which also provides Retail
Banking services in the MENA region.
• Oracle Application Servers
• Oracle Grid Control
Challenges
••
• Oracle Discoverer
• Oracle Developer
••
Oracle Partner:
Sungard System Access
www.sungard.com
Being a financial service leader, Arab Banking Corporation needed a reliable, high
performance database to improve data security, standardize access control, and
simultaneously enable easily access to the last 10 year’s companywide data
It has successfully used the Oracle Solution, across subsidiaries in versions ranging from
Oracle9i to 11g to secure the company’s data
Solutions
••
••
ABC Egypt and subsidiaries find it easy to access the data by using Oracle Business
Intelligence applications and Oracle Developer
Mr. Prem Mohan Ram, Assistant Vice President—Head of Global Processing Hub at ABC
Bank said, “Due to its flexibility and wide range of options, Oracle Database technology
can be described as one of the most suitable solutions for the Financial Services business
sector.”
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Athens International Airport S.A.
Oracle Customer:
Athens International Airport S.A.
Athens, Greece
www.aia.gr
Industry:
Annual Revenue:
US$603 million
Employees:
Athens International Airport S.A. Increases
System Performance by 800% and Cuts Support
Costs by 30%
One of Europe’s busiest airports, Athens International Airport handled 210,000 flights in
2009, to 113 destinations. In 2009, 16.2 million passengers passed through the airport,
highly ranked for the quality of service and passenger satisfaction.
Challenges
••
15,000
••
• Oracle Advanced Customer Services
••
• Oracle Real Application Clusters
Improve performance of the Oracle Database infrastructure that underpins 70% of airport
systems, including 100% of real time business-critical flight control and passenger-facing
systems
Build a scalable enterprise architecture capable of supporting 20% average annual growth
in passenger and freight volumes while eliminating outages in the around-the-clock
environment
Leverage advances in Oracle technology to cut long-term cost of ownership through vendor
rationalization, and increase employee productivity through process automation
• Oracle E-Business Suite
Solutions
••
••
••
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“Oracle Advanced Customer
Services’ predictable, flexible
roadmap significantly cut our
risk for migrating to a virtualized,
high-performance environment
that will underpin our growth
as a world-class international
airport.”
Nikolaos Palavos, Head of IT
Systems and Operations, Athens
International S.A.
••
••
••
Commissioned Oracle Advanced Customer Services to work with an-house IT team to
upgrade to Oracle Database 11g with Real Application Clusters, for a centralized,
fault-tolerant high- performance infrastructure Worked with Oracle Upgrade Management
Services to create a migration plan that would safeguard data, minimize interruption to
daily operations, and be transparent to end users
Enjoyed on-site guidance from Oracle Advanced Customer Services and collaboration with
Oracle Consulting throughout the upgrade, minimizing risk and enabling knowledge
transfer
Achieved greater efficiency by replacing a three-node based infrastructure with a two-node
system
Leveraged Oracle’s support for clustering software, hardware, and operating system to
eliminate the costly multivendor support model and reduce system maintenance costs by
30%
Achieved performance improvements averaging 800% for applications running on the
upgraded architecture for flight control and passenger systems
Benefited from enhanced performance to automate previously manual tasks using Oracle
E-Business Suite applications, cutting process cycle times and improving staff productivity
Continued to work with Oracle to achieve upgrade goals and maximize return on
investment
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B3 Cable Solutions Spain S.L.
Oracle Customer:
B3 Cable Solutions Spain S.L.
Maliaño, Cantabria, Spain
www.b3cables.com
Industry:
Industrial Manufacturing
Employees:
300
B3 Cable Solutions Spain S.L. Applies Business
Intelligence across Departments to Improve
Organizational Insight
B3 Cable Solutions Spain, S.L. manufactures copper cables for telecommunications
applications. B3’s manufacturing facility has a production capacity of 2.5 million kilometers
of telecommunications copper cable pairs, annually.
Challenges
••
••
Standard Edition One
••
Create a centralized environment for business intelligence that enables executives and
operations managers to gain insight into key business metrics, and enable informed and
agile decisions
Enable B3 to drill down into data to determine the origin of deviations and enable
informed and rapid response
Support B3’s efforts to ensure the highest quality and precision in the manufacture of its
copper cable products and compete effectively in an industry that relies on a price-sensitive
commodity—copper
Solutions
••
••
••
••
“We have already had a positive
experience with Oracle Database,
so much so that we decided
to continue with the same
provider for our business
intelligence solution. We were
not disappointed with the result,
and now we have a global view
of our key indicators, facilitating
the creation of both proactive
and corrective strategies.”
Emilio Esteban, Information
Systems Manager, B3 Cable
Solutions Spain S.L.
••
••
Integrated all loading, transformation, and modeling processes in a single business
intelligence solution based on Oracle Business Intelligence Standard Edition One to enable
more informed and agile decision-making
Designed a flexible extract, transform, and load process that allows B3 to easily incorporate
new data sources that extend visibility into business operations, such as finance,
manufacturing, and more
Gained the ability to produce holistic reports in a timely manner, query operational data in
real time, and be confident that reports contain up-to-date and accurate information from
multiple systems and applications
Accelerated identification of positive or negative developments in the organization,
thereby, improving ability to capitalize on new opportunities or take corrective action
quickly
Created easy-to-use dashboards that present key performance indicators, such as metrics on
safety, human resources, quality, production, deliveries, billing, and sales, to managers
Gained the ability to support the design and management of complex data integration
streams and a solid and scalable relational data platform
11
Banca Transilvania
Oracle Customer:
Banca Transilvania
Cluj-Napoca, Romania
www.bancatransilvania.ro
Industry:
Financial Services
Annual Revenue:
US$400.6 million
Employees:
More than 5,000
Banca Transilvania Accesses Information up to
30 Times Faster, Increasing Competitive
Advantage
Banca Transilvania is a leader in the Romanian financial industry and the country’s first
banking institution to be listed on the Bucharest Stock Exchange. The bank, which has 500
branches, offers retail and business banking services as well as a specialized division
dedicated to medical staff. It ranks among the top five recognized brands in the Romanian
banking-insurance sector.
Challenges
••
••
• Oracle Exadata
••
••
••
Expand the bank’s business reporting capabilities, enabling greater analysis of consumer
behavior to drive new business
Ensure the scalability to store an increasing volume of data about banking customers and
transactions
Provide a high level of data security to ensure the privacy of customer financial information
Generate timely and comprehensive reports for management and third parties to enable
more accurate decisions
Gain greater ability to quickly introduce new services and lines of business, strengthening
the company’s competitive edge
Solutions
••
••
••
••
“Oracle Exadata enables us to
access business data 30 times
faster. This translates into
faster decision making than
our competition, more accurate
segmentation of our database,
and the ability to focus our
attention on new business lines
all of which improve service to
our 1.3 million customers.”
Leontin Toderici, Chief
Operations Officer, Banca
Transilvania
••
••
••
Deployed Oracle Exadata Half Rack to improve data warehousing and online transaction
processing, which is essential to factoring interest rates and processing loans
Improved response time by 20% to 30%, accelerating access to vital business information
for bank employees and management
Doubled the number of reports that bank specialists can leverage for insight, such as
consumer behavior and the degree of penetration of certain bank products
Reduced maintenance costs by 15% to 30%, translating into a considerable savings in the
bank’s IT budget
Reduced energy costs by more than 30%, while solving the technical problem of storing
large volumes of data and processing it rapidly
Enabled bank specialists to make decisions faster than their competitors, especially in the
area of calculating interest rates
Enabled bank employees to rapidly develop new products and business lines, delivering a
competitive advantage
12
BioGrid Australia
Oracle Customer:
BioGrid Australia
Melbourne, Australia
Melbourne Health and BioGrid Australia Turn to
New Database to Host Medical Images
www.mmim.org.au
Industry:
Healthcare
“Oracle Database 11g gives us functionality that allows us to preserve patient
confidentiality while allowing experts to undertake valuable research that can lead
to greater insight into epilepsy and other conditions.”
Naomi Rafael, Senior Database Administrator, BioGrid Australia
Employees:
19
Melbourne Health is a major public health provider in Victoria, Australia. The organization
provides comprehensive acute, sub-acute, and community-based health care programs to
about one-third of metropolitan Melbourne’s population, as well as general and specialist
services to regional and rural Victorians and state-wide services.
Melbourne Health hosts the information technology infrastructure for a unique health
service offered by BioGrid Australia. This organization provides medical researchers with an
online service that lets them access data from disparate sources, so that they can compare
medical histories gathered by many institutions and use the collected data to help
understand and treat different diseases. BioGrid Australia conducts research funded by
Australia’s state and federal governments.
BioGrid Australia recently made available a set of historical Magnetic Resonance Imaging
(MRI) images from the past 15 years which had only been available on archival tapes, to
help researchers understand how to treat epilepsy. However, the organization had no
database or associated infrastructure that could cope with the specific image types or privacy
requirements of the new service.
After evaluating several solutions, BioGrid Australia selected Oracle Database 11g to host
and manage data used by the service. Oracle Database 11g’s ability to natively process the
industry-standard Digital Imaging and Communications in Medicine (DICOM) image type
and metadata played a critical role in BioGrid Australia’s final decision. Overall, the
database offered superior functionality at lower prices than competing solutions.
The organization expects Oracle Database 11g to play a critical role in epilepsy, stroke, and
multiple sclerosis (MS) research.
A New Way for Researchers to Access Data
BioGrid Australia is dedicated to helping medical researchers access data to treat a wide
range of diseases. The organization provides online access to medical records gathered by
many medical institutions. By making this data available online, BioGrid Australia makes it
far easier for researchers to access information that may help them more quickly develop
life-saving treatments.
Online access also makes it possible for geographically dispersed researchers to work on the
same data. This potentially widens the pool of expertise used to address problems and
advances the chances of useful breakthroughs.
In 2007, Melbourne Health offered BioGrid Australia the chance to include a vast set of
medical images, half of which are brain scans, in its collection. This new resource offers
epilepsy, stroke, and MS researchers the opportunity to gain new insights into the
conditions.
13
BioGrid Australia
Key Benefits:
• Created online database of DICOM
images to help epilepsy, stroke, and
multiple sclerosis researchers devise
new treatments for the conditions
• Simplified information technology
requirements through native processing
“For example, we have a database of uniquely identified epilepsy patients, their conditions,
their visits to the clinic, seizure episodes, and the medication they take,” explained Naomi
Rafael, senior database administrator with BioGrid Australia. “The idea is that a researcher
will be able to, if authorized, make a single query to find people with certain types of
epilepsy and retrieve all of the images.”
By correlating all of the data available about epilepsy patients, researchers may be able to
identify more effective treatments faster than has previously been possible.
of DICOM images
• Preserved patient privacy by
anonymizing DICOM images without
losing the link between the image and
patient record
• Reduced storage requirements
Privacy Challenges
The images held in the database are captured in the DICOM file format. DICOM is a
standard that governs transmission, storage, and printing of medical images. Medical
researchers prefer the format as information about a patient is integrated closely with its
associated image.
For BioGrid Australia, this feature of DICOM created a privacy challenge, as while the
organization wanted its researchers to access as many images as possible, it must preserve
patient privacy by ensuring researchers cannot identify individual patients. The organization
therefore had to anonymize DICOM images without losing the link between the image and
patient records.
In addition, BioGrid Australia’s existing data collection was held in multiple formats that
could not be adapted to the DICOM standard. New infrastructure to present the images was
therefore needed to create the service.
BioGrid Australia initially examined Picture Archiving and Communication Systems
applications (PACS) commonly used to store and access the output of medical imaging
devices.
“A fully-functional proprietary PACS system was beyond our budget,” said Rafael. BioGrid
Australia also ruled out open source PACS systems as Melbourne IT did not support
Linux-based platforms.
Rafael also considered a database or database-driven content management system, but again
felt it did not offer an appropriate solution as it could not store DICOM files without
complex workarounds.
“We looked at several databases that could store large, unstructured data types. But if you
wanted to look into the metadata about DICOM files, you had to catalog and store it
separately,” she said.
The result would have been a database of images and a second index of the metadata, an
untenable situation as BioGrid Australia had neither the resources nor the desire to operate
two pieces of infrastructure for the new service.
BioGrid Australia also rejected the approach of engaging developers to write a custom
application. As well as being expensive, the move would very likely have made the
organization highly dependent on those developers. If they moved onto other projects,
BioGrid Australia would be left without the expertise required to enhance the system.
14
BioGrid Australia
Why Oracle?
With other databases and PACS systems unsuitable, Rafael’s search led her to Oracle.
“Whenever I looked up DICOM data storage on Google, Oracle kept coming up,” she said.
Further research led Rafael to the realization that Oracle Database 11g could handle DICOM
images natively. The product also incorporated functionality to preserve patient data within
the DICOM files while “anonymizing” each record to ensure researchers do not access data
they are not entitled to.
The new infrastructure also means the 24-hour turnaround required from receipt of an image
request to delivery to a researcher on CD or DVD is slashed to one hour.
“When the system is in production, researchers will be able to select an image or images,
download them via a self-service application, and burn them onto a CD or DVD as
required,” she said.
The availability of Oracle Database 11g on the Microsoft Windows platform also provided
Melbourne Health with a measure of comfort. With the Melbourne Health information
technology department more conversant with Microsoft operating systems than with other
products, this reinforced its capacity to manage the new database within the BioGrid
Australia infrastructure.
However, BioGrid Australia has also trialed the loading of DICOM images in Oracle 11g on
the Linux platform so it is prepared to integrate additional hospitals’ images if they are on
Linux.
BioGrid Australia also welcomed the compression capabilities of Oracle Database 11g as
they expect to reduce the load on the storage systems required to preserve the organization’s
data.
Implementation Process
BioGrid Australia participated in the Oracle Database 11g beta program after questioning
Oracle about the multimedia data management capabilities of Oracle Database 10g.
“The beta team completely exceeded our expectations when they responded to our questions
with several teleconferences and internet demonstrations of the features we needed for our
application with the DICOM images,” said Rafael. “They provided documentation
pre-publication and the relevant developers to answer our questions as they arose.
“Overall, the beta team’s contribution to our project was excellent and very responsive.”
BioGrid Australia has written the applications required to support its deployment of
DICOM images in Oracle Database 11g. “We used the 11g DICOM import method and also
the direct load facility, which was faster,” said Rafael.
“Our Oracle 11g implementation infrastructure can be re-used,” she added, pleased that the
system’s flexibility will allow BioGrid Australia to use the database for future projects such
as storing Positron Emission Tomography (PET) scans.
15
BioGrid Australia
Advice from BioGrid Australia
••
Avoid custom software where possible as it introduces risk.
••
Do not store data in complex systems.
••
Use software that can natively process, handle, and store specific file formats.
Melbourne Health is a major public health provider in Victoria, Australia. It hosts the
information technology infrastructure for a unique health service offered by BioGrid
Australia. This organization provides medical researchers with an online service that lets
them access data from disparate sources.
16
China Mobile Communications Group Henan Co., Ltd
Oracle Customer:
China Mobile Communications
Group Henan Co., Ltd
Zhengzhou City, Henan Province, China
www.ha.chinamobile.com
Industry:
Communications
Annual Revenue:
US$2.9 billion
China Mobile Communications Group Henan
Co., Ltd (Henan) Improves Data Processing
Speed by 40%
“We experienced significant improvements in performance for our Business
Analysis Support System after we upgraded to Oracle 11g. We can run queries
against a 300TB database and receive responses in seconds. This ensures our
staff and managers always have the customer, network, sales, and other business
information they need to make decisions or develop business plans.”
Guo Qiang, Second Class Technology Specialist, Business Support Center, China
Mobile Communications Group Henan Mobile Co., Ltd
Employees:
15,000
• Oracle Diagnostics Pack
• Oracle Tuning Pack
• Oracle Support
Founded in 1999, China Mobile Communications Group Henan Co., Ltd is a wholly-owned
subsidiary of China Mobile (Hong Kong) Co., Ltd. The company offers mobile voice, data,
multimedia, and IP telephony services. It has more than 26 million subscribers, assets worth
US$3.9 billion, and registered capital of US$630 million. Henan Mobile is listed on the
Hong Kong Stock Exchange and the New York Stock Exchange.
With the number of users and the amount of data growing each day, Henan Mobile’s
business analysis support system (BASS) began experiencing performance issues. The
structure of the database platform underlying the system was limited in its capacity to
support large processing loads, where even the addition of hardware would not improve
performance.
As BASS is instrumental to business decision-making, Henan Mobile decided to upgrade to
Oracle Database 11g with Real Application Clusters. The company moved to a four-node
database cluster that delivered a 40% improvement in data processing performance. The
scalability of the platform also ensures it can support data growth of 3TB a day with ease. In
addition, Oracle Database options such as Oracle Partitioning and Oracle Grid Control has
simplified the maintenance task, while optimizing the platform for smoother, more reliable
performance.
Supporting a Rapidly Growing Business
Over the past few years, Henan Mobile has expanded its offerings to include multimedia
messaging services, polyphonic ringtones, internet news, and mobile secretarial services. The
company also delivers mobile solutions tailored for the banking and tobacco industries.
To maintain its competitiveness, Henan Mobile used BASS, which enables users to query a
database containing customer, consumption, network, sales, marketing, and other business
information. However, as its business grew, so too did the number of users and amount of
data. With the database, now 100TB in size and growing by up to 3TB a day, the system
began slowing down and queries took longer to process. This delayed multidimensional
analysis and hindered managers’ abilities to make decisions in a timely manner, which could
have potentially led to a loss of business in the competitive Chinese communications market.
To overcome the performance limitations, Henan Mobile decided to upgrade the database
platform. The company was looking for a solution that could manage large amounts of data,
support multi-node load balancing, and offer linear server and memory scaling capabilities to
accommodate growing processing demands. In June 2009, Henan Mobile implemented a
four-node database cluster based on Oracle 11g.
17
Key Benefits:
• Achieved a 40% improvement in data
processing performance
• Ensured high availability and
reliability for business-critical data
analysis system
• Accommodated a 3TB growth in data
per day with ease
• Improved querying speed by
partitioning and compressing data
• Reduced costs and eased the database
maintenance load
40% Improvement in Processing Performance
Henan Mobile has made full use of Oracle Real Application Clusters’ load balancing features,
which allocates workloads to each node based on CPU utilization to ensure even, reliable
performance while maximizing the use of each server in the cluster. The company is also
leveraging Oracle 11g’s support for the InfiniBand network protocol by using Voltaire
InfiniBand as the interconnection for the nodes. As Oracle Real Application Clusters provides
up to 20Gbps bandwidth and a minimal 100-nanosecond transmission delay, the bottlenecks
caused by large cluster messages and cache fusion traffic were overcome.
Production tests show that there has been a 40% improvement in data processing performance.
One program now runs 70% faster than previously. This is despite a 300% growth in the
database from 100TB to 300TB in the past year, and a daily growth rate of 3TB. At the
beginning of the month, when processing loads are at their highest, there is no impact on the
response of the system.
Ease of Maintenance Reduces Costs
Oracle Database 11g options have made it much simpler for Henan Mobile to manage the
database environment.
For example, the company is using Oracle Data Compression to sort tables and table spaces.
This enabled the company to save on storage space, improve performance, and ensure easy
access to frequently used online and archived data. Henan Mobile has achieved a 70% data
compression ratio, which enabled the company to double the query processing speed.
Henan Mobile is also using Oracle Grid Control to automate the management and monitoring
of the database cluster, which has eased the workload on database administrators and ensured
any problems are detected and resolved before they impact the performance of BASS.
Meanwhile, data lifecycle management solutions enabled more efficient use of storage, avoiding
the need to invest in new storage equipment.
Why Oracle?
According to Guo Qiang, technology specialist in the Business Support Center of Henan
Mobile, the company selected Oracle 11g for five reasons.
“Oracle Database can be easily deployed from small blade servers to large SMP servers, and the
number of nodes can be scaled in a liner fashion,” he said. “This ensures the solution can handle
the challenges of our rapidly growing and changing business.
“Oracle also offered a robust architecture that ensures uninterrupted performance, which will
minimize the cost of downtime to the business.
“In addition, the data partitioning and compression options enable faster querying by splitting
the tables into smaller components. Furthermore, data partitioning is an automated process in
Oracle 11g, which enables more efficient information lifecycle and storage management.
“Finally, the parallel querying feature of Oracle Database 11g simplifies massive parallel
processing tasks in a large cluster.”
18
With assistance from Oracle Support Services, the Henan Mobile Business Support Center
expanded the existing three-node cluster to four nodes beginning in June 2009. The new
environment comprises HP-IA Superdome Itanium servers, EMC storage, Veritas software,
and InfiniBand switches and network cards.
The new database platform has been in operation since July 2009.
China Mobile Henan Co., Ltd is a wholly-owned subsidiary of China Mobile (Hong Kong)
Co., Ltd. The company offers mobile voice services, data, multimedia, and IP telephony
services. It has more than 26 million subscribers.
19
Comic Relief
Oracle Customer:
Comic Relief
London, England
Comic Relief Leverages Technology Innovations
to Increase Donations Almost 100-Fold in 10 Years
www.comicrelief.com
Industry:
Public Sector
Annual Revenue:
US$50 million
Employees:
Comic Relief is a U.K.-based charitable organization working to end poverty and social
injustice by raising funds through the power of entertainment. During Comic Relief’s
biennial Red Nose day and sport relief campaigns members of the public get sponsored to
raise funds, and donations are pledged via the internet and by telephone during live TV
broadcasts.
Challenges
••
120
••
••
Guarantee continued ability to capitalize on the emotional response of viewers during live
broadcasts by capturing and processing instantly the thousands of donations, every minute
Continue to cut operating overheads for the entire technology stack while reducing power
consumption and cutting carbon footprint
Process an anticipated US$50 million from Red Nose day 2009
Solutions
••
••
••
••
••
••
••
••
“Each Oracle upgrade—from
Database 8 through to 8i, 9i, 10g
and now 11g—has increased
system performance, stability,
and availability, while cutting
management overheads, and
providing ever-higher levels of
service to donors.”
Charlotte Melén, Web
Technology Manager, Comic
Relief
Pursued strategy of leveraging technology advances to increase transaction speed, improve
service to donors, drive innovation, and cut IT costs by upgrading to Oracle Database 11g
Processed 100% of donations received during Red Nose Day and sport relief live events
using Oracle’s virtualized, grid-based infrastructure
Reduced use of third-party vendor tools, skill sets, and costs associated with managing
Comic Relief’s infrastructure
Maximized resources available for donation processing during live events
Used Oracle Database 11g’s new automated storage management, disk space compression,
and partitioning features to improve information manageability and data retrieval
Cut system management overheads with Oracle Database 11g’s new integrated, automated
workload management capabilities
Increased system performance by offloading resource-intensive activities, such as
calculating real-time donations total for broadcast during live events, from production
database to a synchronized standby site
Set to increase online funds raised, from US$800,000 in 1999 to an anticipated US$50
million in 2009
20
Coromandel Sugars Ltd
Oracle Customer:
Coromandel Sugars Ltd
Chennai, India
Industry:
Industrial Manufacturing
Annual Revenue:
US$25 million
Employees:
450
Coromandel Sugars Ltd Cuts Financial Closing
Time by 70%
Formerly ICL Sugars Ltd, Coromandel Sugars Ltd is one of India’s leading sugar producers.
It operates a processing unit at Makkavalli Village, Mandya District, in southern India that
can crush 5,000 tons of sugar cane per day. For the year that ended on March 31, 2008,
Coromandel Sugars crushed 627,000 tons of cane. Headquartered in Chennai, the company
has five regional cane development and procurement offices, with the command area
encompassing 50,000 hectares over a 45-kilometer radius.
Challenges
••
••
••
Unify disparate systems that prevent the business from achieving end-to-end control of
sugar cane manufacturing and distribution processes
Communicate with the 20,000 farmers that supply sugar cane to the business
Achieve efficient order management, accounting, and production processes to improve
productivity
Oracle Partner:
••
Receive data in time for the managers to make decisions
Coromandel Infotech India Limited
••
Gain legacy systems that could scale to support growth
www.c2il.com
Solutions
••
••
••
••
••
••
“We now have end-to-end control
of our manufacturing and supply
chain and deep insight into our
business drivers. We can rely on
the Oracle system to support the
growth of our business.”
V. M. Mohan, Joint President,
Corporate Finance, Coromandel
Sugars Ltd
••
Reduced financial closing time by 70% with improved data analysis capabilities that
enabled managers to make informed decisions quickly
Increased operational efficiency by 30% as a result of automating processes and
streamlining the supply chain
Ensured compliance with statutory requirements, including the submission of reports to
the Indian Government detailing the efficiency of operations (sugarcane is a controlled
commodity in the country and must meet certain regulations)
Improved coordination between departments as the business now uses a single system to
manage its operations
Enabled staff to manage orders, organize payments, provide loans, and communicate
effectively with farmers in the region
Gained a solution that can be easily expanded to support business growth and operational
efficiency
Engaged Oracle Partner Coromandel Infotech to deploy In Dice, its proprietary integrated
ERP solution on Oracle Database 11g and Oracle Application Server 10g
21
e-DBA Ltd.
Oracle Customer:
e-DBA Ltd.
Brighton, United Kingdom
www.e-dba.com
Industry:
Professional Services
Annual Revenue:
e-DBA Ltd. Reduces Development Cycle by 65%
with Web-based Application Development
Solution
Established in 1998, e-DBA Ltd. is an established leader in Oracle managed and professional
services and Oracle licensing. e-DBA also provides Web 2.0 application development
services. e-DBA is based in the United Kingdom and serves customers of all sizes across
multiple market sectors.
US$3 million
Challenges
Employees:
••
Achieve development, reducing costs without impacting delivery or compromising quality
••
Cut development timelines and lifetime cost of ownership
20
••
• Oracle Active Data Guard
••
••
Build solutions on a technology platform that supports next-generation Web 2.0
applications
Build unrivalled speed, resilience, scalability, performance, and accessibility into customer
solutions
Transform costly, inflexible Microsoft Excel and Microsoft Access-based applications into
versatile Web-based solutions
Solutions
••
••
••
••
••
••
••
“Oracle Database 11g transforms
the customized capabilities
we develop for customers into
enterprise-strength,
next-generation solutions that
power profitability.”
Justin Hudd, Director, e-DBA Ltd.
••
Upgraded customer applications to Oracle Database 11g to benefit from advanced storage
and compression, and automated system management, and cut lifetime cost of ownership
Built a wide range of customized, flexible customer solutions using Oracle Application
Express, reducing typical development cycles by 65% over competitor environments
Provided user-friendly applications to gain rapid user-adoption for robust,
high-performance, enterprise-level solutions
Capitalized on flexible methodologies and agile development practices to meet each
organization’s unique needs
Minimized system downtime with Oracle Database 11g’s self-healing, automated system
management capabilities
Eliminated the downtime previously required for downloading functionality enhancements
with hot database patching
Leveraged the improved scalability, security, and reliability of Oracle Database 11g to
build business-critical, client-facing solutions incorporating Web 2.0 functionality
Used Oracle Active Data Guard to empower organizations to innovate, improve
competitive advantage while boosting agility and reducing IT costs
22
EMC Corporation
Oracle Customer:
EMC Corporation
Hopkinton, MA
EMC Corporation Delivers Reports in Minutes
with Unified Data Warehouse and Analytics Tools
www.emc.com
EMC Corporation is the world’s leading developer and provider of information infrastructure
technology and solutions that enable organizations of all sizes to transform the way they
compete and create value from their information.
Annual Revenue:
Challenges
Industry:
US$14.88 billion
Employees:
••
••
31,000
••
Consolidate disparate data sources to reduce total cost of ownership, improve efficiency,
and sharpen decision making
Provide diverse users with insight into data on various topics, from sales metrics and
customer information to human resources (HR) and financial figures
Grow market share against other high-end storage competitors by leveraging data on
customers and markets, and by improving customer service
Enterprise Edition
Solutions
••
Publisher
• Hyperion Essbase
••
••
••
••
“Our data warehouse, built on
Oracle Business Intelligence
Enterprise Edition and Oracle
Database 11g, has delivered
vast improvements from both a
cost savings and a functionality
standpoint. Our users can quickly
access data and reports to drive
informed business decision
making, and we save on the
infrastructure and support costs
by eliminating overlapping
systems.”
Sean Brown, Director of
Enterprise Business Intelligence,
EMC Corporation
••
••
••
Implemented a unified data warehouse with Oracle Business Intelligence Enterprise
Edition and Oracle Database 11g, eliminating four legacy data warehouses and numerous
overlapping business and analytics applications
Improved accuracy and efficiency in financial reporting by eliminating 13 shadow business
applications
Reduced each iteration of the monthly financial reporting process from three to five hours
to 5 to 10 minutes
Streamlined creation of a monthly HR report that previously required one full time
employee to spend two weeks pulling data such as headcount and payroll figures from
multiple systems into spreadsheets—reducing time required to minutes
Leveraged the unified data warehouse to cross-reference multiple systems, such as HR and
e-learning, to best match employees’ skills with projects and requests as they arise,
ultimately improving customer service and satisfaction
Achieved high user adoption and supported the company’s plan to scale the system from
300 to 3,000 users
Delivered a variety of professionally formatted reports across sales, marketing, corporate
finance, customer service, and corporate quality with Oracle Business Intelligence
Publisher
Estimated a 50% reduction in total infrastructure costs and a 30% reduction in support
costs once the system is fully deployed, due to the elimination of unnecessary systems
23
EMC Corporation
Oracle Customer:
EMC Corporation
Hopkinton, MA
www.emc.com
Industry:
High Technology
Annual Revenue:
US$14.88 billion
Employees:
EMC Corporation Reduces Power and Cooling
Resource Consumption by 70% by Consolidating
Data Center Operations
EMC Corporation is a world-leading developer and provider of information infrastructure
technology and solutions that enable organizations of all sizes to transform the way they
compete and create value from their information.
Challenges
••
31,000
••
Suite Enterprise Edition
••
• Oracle Enterprise Manager
Increase data center efficiency and reduce costs without requiring the company to invest in
building or upgrading its data centers bolstering the company’s position in the
increasingly competitive data storage device and services market
Reduce power requirements and improve environmental sustainability of the company’s
five data centers, which consumed significant energy resources
Solutions
••
••
••
••
••
“Oracle infrastructure software
enabled us to consolidate our
server and storage resources
to reduce our environmental
impact, while also improving
our business agility. We can
now effectively scale to meet our
growing storage requirements
and have saved US$2.9 million in
staff and hardware resources and
environmental costs.”
Jason Kotsaftis, Director of
Alliance Marketing, EMC
Corporation
Provide a scalable data warehouse solution to meet the needs of the global company to
accommodate increasing storage capacity associated with organic growth and more than 20
acquisitions since the start of 2006
••
••
••
••
Standardized on a grid computing solution using Oracle Database 11g to enable EMC to
improve data center efficiency
Increased energy efficiency and optimized the use of resources across the large IT
environment—saving EMC US$3 million in operating, energy, and replacement costs
during the first 18 months after the implementation
Implemented Oracle Real Application Clusters to consolidate server and storage resources
and enable EMC to reduce the environmental impact of its data center operations
Reduced the number of database servers in EMC’s data centers from 51 to 4, and cut the
number of databases from 45 to 6—an 80% to 90% consolidation
Increased storage utilization by 19% and increased storage capacity by 500%
Redesigned the cooling and airflow of the data centers—reducing EMC’s carbon footprint
by 60 million pounds
Cut the space required for the data centers by 60% and reduced power and cooling
resource consumption by 70% with the consolidated solution
Gained scalability to extend the life of EMC’s core data center by eight years, while
avoiding a potential US$26 million to US$120 million upgrade
Ensured scalability to meet the needs of customer projects with long lifecycles without the
need to build additional IT infrastructure
24
Emsdetten City Council
Oracle Customer:
Emsdetten City Council
Emsdetten, Germany
www.emsdetten.de
Industry:
Public Sector
Emsdetten City Council Modernizes
Administration and Reduces Processing Times by
30%
Emsdetten is a city located on Ems river in the Münster district of the German state of
North Rhine-Westphalia. The Emsdetten City Council has approximately 300 employees,
who work for the interest of its 36,000 residents.
Employees:
Fewer than 500
Challenges
••
••
••
••
Consolidate more than 40 disparate applications that comprise the organization’s
patchwork IT system, resulting from the diverse range of individual services provided
Eliminate delays and errors of paper-based processes, specifically with interactions between
different departments when exchanging information on paper forms
Ensure adequate protection against system and physical hardware failure for the three
terabytes of stored data
Increase the city’s attractiveness and quality of life by enabling transparency in the
council’s administrative process
Solutions
••
••
••
••
••
“Implementing Oracle Database
11g with Real Application
Clusters allowed us to realize a
30% improvement in our service
times. This means that, with
the same staffing levels and
constantly growing working
demands, we are able to provide
a very high quality of service.”
Wilfried Breulmann, Head of
Automated Data Processing
Department, Emsdetten City
Council
••
••
••
Worked with Oracle Consulting to consolidate multiple, legacy databases onto Oracle
Database 11g with Real Application Clusters, guaranteeing high availability and reducing
administration effort in general by 50%
Ensured successful implementation of Oracle Database 11g by providing downwards
compatibility
Reduced maintenance and licensing costs by leveraging database clustering to distribute
server workloads
Cut processing time by a third without adding additional staff, despite increasing levels of
demand
Gained more efficient working processes and increased time savings with the introduction
of a grid-based geographical information system (GIS)
Eliminated postal delays and errors from manual data transfer by providing field staff with
personal digital assistants to digitally update the GIS
Provided protection against physical data destruction by executing planned local area
network mirroring on physically separate hardware
Achieved transparency and considerable time and cost savings by providing online access
to forms and information through the use of an internet portal for city residents
25
Esprinet S.p.A.
Oracle Customer:
Esprinet S.p.A.
Nova Milanese (Milan), Italy
Esprinet S.p.A. Accelerates Data Processing and
Improves Data Management Performance
www.esprinet.com
Industry:
High Technology
Annual Revenue:
US$1.8 million
Employees:
555
Esprinet S.p.A. (MTAX, PRT) is a wholesale distributor of IT and consumer electronics in
Italy and Spain, where it holds first and third position in the market, respectively, with
40,000 retailers and more than 500 brands in its portfolio. An internet-based sales model
(www.esprinet.com) allows the company to focus specifically on the distribution of
technology to retailers serving small and medium-sized enterprises.
Challenges
••
Overhaul the IT architecture by migrating all hardware and software
••
Guarantee secure data access at all times to support an internet-based business model
••
Accelerate data loading, processing, and searches
••
Implement a single data access system for Italy and Spain
• Oracle Warehouse Builder
Solutions
••
• Database Gateway for DB2 400
••
••
••
••
••
••
••
••
“As a result of our
implementation of Oracle
Database 11g, we have
significantly reduced data
processing time and improved
performance in the areas of data
security and reporting.”
Guimei Sun, Oracle Database
Administrator and Developer,
Esprinet S.p.A.
••
Worked with Oracle Consulting to implement Oracle Database Enterprise Edition 11g
with Real Application Clusters—based on Linux—to create a dependable, rapid data
warehousing system
Replaced the company’s obsolete hardware structure in Italy and Spain
Improved data access and performance, increasing cluster nodes from four to seven without
incurring additional costs
Reduced overnight data loading time from approximately six hours to less than two,
saving nearly 70% on processing time
Decreased the amount of time required for individual control procedures from one hour to
15 minutes
Improved database administrator management
Increased data compactness by eliminating data which no longer belongs to the core
business
Increased the data warehouse size to one terabyte and 100 gigabytes to contain data on
three years of business
Improved querying speed and report availability
Preserved application code with no additional cost for the migration to the new version of
Oracle Database
26
Georgian College
Oracle Customer:
Georgian College
Ontario, CA
www.georgianc.on.ca
Industry:
Education and Research
Annual Revenue:
US$134 million
Georgian College Cuts Registration Time in Half
with Improved Application Availability and
Scalability
Georgian College is one of the leading colleges in Canada and the largest cooperative
education institute in the country. Home to the unique University Partnership Centre and
the Canadian Automotive Institute, Georgian offers more than 100 diploma, degree,
graduate certificate, apprenticeship, and continuing education programs. Georgian welcomes
nearly 10,000 full-time and 28,000 part-time students to its three main campuses and four
regional campuses annually.
Employees:
1,700
Challenges
••
••
• PeopleSoft Enterprise
Campus Solutions
••
Human Capital Management
Improve the performance, availability, and scalability of the PeopleSoft Enterprise
applications that are critical to the college’s ability to serve its students, faculty, and staff
Migrate from a legacy system that was expensive to maintain and struggled under the
burden of high volume of transactions during student registration periods, resulting in
downtime
Support a broader effort to modernize the IT systems that serve the college’s seven
campuses
Financial Management
• Oracle Enterprise Linux
Solutions
••
••
••
••
“Reliability, performance, and
scalability were deciding factors
behind our decision to move
to Oracle Database 11g with
Real Application Clusters. Now
our PeopleSoft Enterprise
applications are performing
like a top. Our constituents are
ecstatic with the application
uptime and performance we’re
experiencing.”
Terry Speare, Senior Database
Administrator, Georgian College
••
••
••
Deployed Oracle Database 11g with Real Application Clusters to create a four-node cluster
running on industry-standard servers and Linux to improve performance and availability of
the college’s PeopleSoft Enterprise applications
Delivered a scalable system capable of handling spikes in traffic, such as those that occur
during student registration periods three times per year when registration can triple
processing needs for brief periods
Provided the registrar’s office with significantly increased application performance and
availability levels, enabling the office to cut the registration window in half
Established a strong foundation for supporting an expected enrollment growth of 30% in
the next few years
Ensured the IT department can meet its service-level agreements with constituents that,
while not firm, are important for maintaining constituent satisfaction
Earned overwhelmingly positive feedback from the students, faculty, and staff about the
improved uptime and speed
Significantly decreased costs while increasing quality with Oracle Enterprise Linux
supported by Oracle Unbreakable Linux
27
Greven City Council
Oracle Customer:
Greven City Council
Greven, Germany
Greven City Council Modernizes Administration
and Improves Performance by up to 70%
www.greven.net
Industry:
Public Sector
Employees:
200
In the German state of North Rhine-Westphalia, at the heart of the Münster region and
along the river Ems, lies the city of Greven, with a population of approximately 36,000. In a
2008 location analysis, the state’s chamber of commerce rated Greven as a top site to visit in
the Münster region. The Greven City Council maintains the excellent condition of the town
in addition to managing the town’s effective and efficient IT infrastructure with its
committed, qualified staff.
Challenges
••
• Oracle Discoverer Administration
••
Edition
• Oracle Discoverer Desktop Edition
••
• Oracle Support
••
Operate six servers simultaneously to meet the database needs of approximately 70
different specialist processes within the city’s local administration
Speed up slow, computer-intensive operations, such as the monthly payroll run, and enable
parallel running of processes
Improve the daily backup, which prevented processing or accessing online applications
after 10 p.m.
Remedy the shortage of space on the servers due to increasing data volumes and prevent
the repeated planned downtimes
Solutions
••
••
••
••
“Since we implemented Oracle
Real Application Clusters,
time-consuming computing
processes and planned
downtimes are a thing of the
past. With a performance
improvement of—in some
areas—up to 70%, we are able to
provide reliable citizen services
and
deadline-specific compliance
with legal specifications.”
Andreas Exeler, Systems
Administrator, Greven City
Council
••
••
Worked with Oracle Consulting to minimize the hardware the city council needed by
implementing Oracle Database 11g with Real Application Clusters
Achieved a marked improvement in performance across all departments as a result of
facilitating the running of parallel processes, including accounting processes
Accelerated data processing by up to 70%; so that drawing up a register of voters now
takes just 8 minutes instead of 28 minutes, while monthly payment runs now take three
hours less than before
Accelerated the backup process by four times faster with the use of cluster security and
made it possible without downtimes and allowing full functionality of all applications
Provided citizens with around-the-clock online access to the library catalog, local
authority’s documents, and public petitions
Eliminated server space shortages and the need for planned downtimes for physical
expansions, while facilitating future growth
28
HealthSouth Corporation
Oracle Customer:
Birmingham, AL
HealthSouth Corporation Strengthens Financial
Visibility and Accelerates Monthly Closing
www.healthsouth.com
Industry:
Healthcare
Annual Revenue:
US$1.84 billion
HealthSouth Corporation is the nation’s largest provider of inpatient rehabilitation services.
Operating in 26 states and Puerto Rico, HealthSouth serves more than 250,000 patients
annually through its vast network of inpatient rehabilitation hospitals, long-term acute care
hospitals, outpatient rehabilitation satellites, and home health agencies.
Challenges
••
Employees:
22,000
Improve companywide visibility of financial data as part of HealthSouth’s reorganization
and relisting to the stock market
••
Automate financial, budgeting, and human resources processes
••
Accelerate monthly reporting, annual budgeting and planning
••
• PeopleSoft Enterprise
Consolidate reporting by combining data and information from patient billing systems,
financial systems, and human resources
Financial Management Suite
Human Capital Management Suite
• Hyperion Planning
Solutions
••
• Hyperion Workforce Planning
• Hyperion Web Analysis
• Hyperion Financial Reporting
• Hyperion Interactive Reporting
••
Oracle Partner:
••
MarketSphere
www.marketsphere.com
••
••
••
“With our upgrade to
PeopleSoft Enterprise
Financial Management Suite
9.0, our financial users have
the timely data they need for
informed business decisions.
Transparency has increased
significantly, and we are able to
provide accurate financial data
on an accelerated timeline.”
Brannon McDaniel, Vice
President, IT Corporate Systems,
••
••
Oracle Partner Marketsphere performed upgrade to a single global instance of Oracle’s
PeopleSoft Enterprise Financial Management Suite 9.0, allowing company to expand
visibility into its financial position, ensure Sarbanes-Oxley compliance, and facilitate stock
exchange relisting
Benefitted from Web-based architecture, which enables staff at HealthSouth’s facilities to
input and view financial data, eliminating rekeying of financial information at
headquarters
Enabled end users to run reports, nearly eliminating IT involvement in the monthly-close
reporting process
Accelerated the monthly financial closing cycle from 15 days to approximately 7 days
Deployed PeopleSoft Enterprise Human Capital Management Suite so employees can view
paychecks and change personal information online, reducing paper and postage costs
Provided access to key data—including vital hospital census and volume data—via
user-friendly dashboards using Oracle’s Hyperion Web Analysis and Hyperion Financial
Reporting
Anticipated decreasing annual budget process by an estimate of one month, eliminating
consolidating spreadsheets from 100 hospitals once the company fully deploys Hyperion
Planning
Leveraged Oracle Database 11g for the company’s data warehouse, which securely stores
nearly one terabyte of patient demographic, claims, and billing information, in addition to
data from PeopleSoft financials and HR systems
29
HISCOM Co., Ltd
Oracle Customer:
HISCOM Co., Ltd
Tokyo, Japan
HISCOM Co., Ltd Improves Data Processing
Speed by 3,000%, Cuts Batch Processing Time
www.hiscom.co.jp
Industry:
“Oracle Exadata offers the performance and reliability needed for high-speed and
high-volume online transaction processing. We have improved data processing
speed by 3,000% and shortened batch processing time by 97%.”
Atsumasa Shimizu, CEO, HISCOM Co., Ltd
Employees:
70
• Oracle Exadata
Founded in 2003, HISCOM Co., Ltd is the systems integration business of the Hokuriku
Coca-Cola Bottling Co., Ltd. HISCOM was established to provide IT services to Hokuriku
Coca-Cola Bottling and external clients. These services include planning, design, research
and development, and the sale of information systems. The company also runs shared
services and call centers.
Hokuriku Coca-Cola Bottling was running a large number of systems, an Oracle Database
and a Teradata data warehouse to process and analyze sales and order data from Coca-Cola
retailers and vending machines. The amount of data could reach more than 5 million records
a month. As the volume of data increased, it started taking longer to store, extract, process,
and load it into the data warehouse. Queries and batch processing slowed down, hampering
the ability of staff to work efficiently.
To address these issues, Hokuriku Coca-Cola Bottling engaged HISCOM to implement
Oracle Exadata. The storage software enabled Hokuriku Coca-Cola Bottling to improve data
processing speed by more than 3,000%, which shortened batch processing time by 97% and
enabled complex search queries to be completed in five seconds, compared to three minutes
in the past. Hokuriku Coca-Cola Bottling also eliminated data warehouse licensing costs.
Processing Growing Data Volumes
In 2005, HISCOM developed an infrastructure based on Oracle Database, Oracle Real
Application Clusters, and a Teradata data warehouse to enable Hokuriku Coca-Cola Bottling
to process and analyze large volumes of business information. This included order data and
itemized sales information from Coca-Cola retailers and almost 6,000 Coca-Cola vending
machines.
The data was stored in the Oracle database, then extracted, processed, and loaded into the
Teradata data warehouse for analysis.
With data volumes reaching up to 5.35 million records a month, it was taking longer to
process data. For example, it took more than ten minutes to return a complex search result,
and increasing data volumes caused a risk of incomplete batch processing.
The heterogeneous database and data warehouse environment was also becoming difficult to
manage. System specialists were needed to maximize the performance of every component; if
there were any changes in the business, various systems had to be configured to enable
analysis to take place.
According to HISCOM CEO Atsumasa Shimizu, greater processing power and flexibility
was needed. “To analyze growing amounts of data, we needed a high-speed processing
solution for our data warehouse,” he said. “We also needed a more adaptable solution to help
improve internal control.”
HISCOM also wanted to make stored data available to senior managers and the planning
division in real time. Introducing this capability would also see an increase in the number of
users.
30
HISCOM Co., Ltd
Key Benefits:
• Improved data processing speed by
more than 3,000%
• Shortened batch processing time from
50 minutes to 80 seconds
• Enabled complex search queries to be
completed in five seconds, compared
to three minutes previously
• Eliminated data warehouse licensing
Faster Data and Batch Processing
In 2009, HISCOM implemented Oracle Exadata, after a proof-of-concept revealed that the
software improved data processing speed by 3,000%, compared to using a separate database
and data warehouse to complete the same function.
After the solution was deployed, Hokuriku Coca-Cola Bottling experienced significant
improvements in data processing speed. Faster data ‘reading’ has speeded up batch
processing time from 50 minutes to 80 seconds, meaning order, logistics, sales, and financial
reports can be provided to managers much faster. Complex search queries are now completed
in five seconds, compared to three minutes previously.
costs
• Provided sales representatives with
accurate, up-to-date data that can be
used to engage existing and potential
customers
• Gave technicians the skills to help
clients migrate to Oracle Exadata
Licensing Costs Eliminated
There is also no need to extract, process, or load data from the Oracle database to the
Teradata data warehouse as these processes are integrated into Oracle Exadata. This has
enabled Hokuriku Coca-Cola Bottling to eliminate Teradata licensing fees. Moreover, it can
extend processing power by simply adding disks or processing units. This ensures the
required performance can be obtained with minimal investment.
Faster Analysis
The Oracle Exadata environment ensures all new data is included in business intelligence
analysis. This has improved the timeliness of data and enabled Hokuriku Coca-Cola Bottling
sales representatives to engage existing and potential customers with accurate information.
“This could not have been achieved if we had continued to operate our database and data
warehouse as separate systems,” said Takeyuki Watanabe, director, system division,
HISCOM.
Oracle Skills to Assist in Client Projects
The Oracle Exadata implementation at Hokuriku Coca-Cola Bottling provided HISCOM
technicians with a good understanding of the product and how to make a smooth transition
from Teradata. According to Katsumi Takayori, sales vice manager, HISCOM, the company
will use this knowledge to build its systems integration business.
“We will take advantage of the skills gained on the Hokuriku Coca-Cola Bottling project to
assist clients planning to implement Oracle Exadata,” he said. “We hope to build a closer
partnership with Oracle to maximize the performance of the Oracle solution in our clients’
sites.”
Why Oracle?
Hokuriku Coca-Cola Bottling was running its Oracle database and Teradata data warehouse
on two servers. This was one of the reasons why performance was slow, as the hardware was
struggling to run two data-intensive applications.
31
HISCOM Co., Ltd
HISCOM had embarked on a server consolidation program on behalf of Hokuriku Coca-Cola
Bottling in 2007 to reduce the number of physical servers, as well as cut server licensing and
maintenance costs. The company implemented virtualization software to consolidate servers
but found it too challenging to move the database and data warehouse to a virtual server.
Oracle Exadata was a possible solution to this problem, as the software could function as
both a database and a data warehouse. It also offered powerful data processing capabilities
and the high reliability needed for online transaction processing.
HISCOM undertook a proof-of-concept to validate the performance of Oracle Exadata, using
actual data and several SQL searches. The result—data was processed 30 times faster—was
“far better than we expected”, according to Watanabe, and convinced HISCOM to
implement Oracle Exadata.
Founded in 2003, HISCOM Co., Ltd is the systems integration business of the Hokuriku
Coca-Cola Bottling Co., Ltd. HISCOM was established to provide IT services to Hokuriku
Coca-Cola Bottling and external clients.
32
Interactive One
Oracle Customer:
Interactive One
New York, NY
Interactive One Improves Performance and
Ensures Greater Cost Savings
www.interactiveone.com
Industry:
Media and Entertainment
Annual Revenue:
US$327 million
Employees:
Launched in 2007, Interactive One is the digital division of the Radio One, Inc., the leading
brand in urban radio, as well as the parent of TV One and the newly redefined Giant
Magazine. Since its launch, Interactive One has quickly become the number-one online
platform for the African American community, serving more than nine million users with a
variety of sites including BlackPlanet.com, NewsOne.com, TheUrbanDaily.com,
HelloBeautiful.com, and Elev8.com.
Challenges
More than 1,000
••
••
• Oracle VM
••
• Oracle Business Intelligence Suite
••
••
••
••
••
“Our ability to rapidly build,
deploy, scale, allocate resources,
failover easily, and add new
services simply has been the
foundation on which we have
built a lean and efficient IT
operation. It allows us to focus
on delivering the best user
experience and continue to lower
the cost of operations. We owe
this in part to the consistent,
proven software solutions from
Oracle.”
Nicholas Tang, Vice President of
Technical Operations, Interactive
One
Enable the company to manage new systems efficiently and cost-effectively
Solutions
• Oracle Linux Support
Enterprise Edition
Improve performance and scalability of Interactive One’s IT infrastructure to support the
company’s rapid growth
••
••
••
Implemented Oracle VM, Oracle Database 11g, and Oracle Enterprise Manager to power
the infrastructure for Interactive One’s fast growing social networking and media
properties
Switched from Red Hat Linux support to Oracle Unbreakable Linux Support to simplify
the support process and ensure significant cost savings
Streamlined PHP Web application programming with Oracle’s stable production
environment, native integration, and PHP support
Enabled Interactive One to cut Web application development and delivery times in half, as
well as provision and roll out new servers quickly
Leveraged Oracle VM to consolidate as many as six physical servers into a single server,
running multiple virtual machines
Provided the high availability and failover capabilities essential for critical business
applications
Used Oracle Enterprise Manager to help build automation solutions for application and
database monitoring and management
Improved the performance of Interactive One’s databases and enabled them to scale to
support more Web servers
Deployed Oracle Business Intelligence Suite Enterprise Edition, which delivers a full range
of analysis and reporting capabilities
33
Intermap Technologies
Oracle Customer:
Englewood, CO
Intermap Technologies Enables Secure and
Reliable Storage for High-Quality Datasets
www.intermap.com
Industry:
High Technology
Annual Revenue:
US$37 million
Intermap Technologies has set the industry standard for creating uniform, high-resolution
three-dimensional (3D) digital models of the earth’s surface. The company, as part of its
NEXTMap offering, continues to remap entire countries and build uniform national
databases to deliver highly accurate elevation data and geometric images.
Challenges
••
Employees:
613
••
••
••
• Oracle Spatial
Provide a secure and readily available data infrastructure to support delivery of NEXTMap
images to its customers
Create a data infrastructure that can scale quickly and easily to manage rapid data growth
Gain the ability to replicate mapping data at a co-location facility to ensure business
continuity and make data available via the company’s e-commerce Web site
Gain efficiencies in managing the company’s 21-terabyte data warehouse to optimize use of
its IT resources
Solutions
••
••
••
••
••
“We are extremely pleased with
our decision to implement
Oracle Database 11g and take
advantage of Oracle Spatial and
Oracle Active Data Guard. We
now have the readily available,
secure, and efficient environment
that we require to support our
NEXTMap solution.”
Sue Merrigan, Director of
Product and Business Solutions,
Corporation
••
••
Used Oracle Database 11g and Oracle Active Data Guard to replicate homogeneous,
highly accurate, high-quality mapping data (NEXTMap) at the co-location facility,
ensuring 24/7 data availability, data security, and business continuity
Made elevation data and geometric images of all of Western Europe, as well as nearly 70%
of the United States available to customers via the company’s Oracle IT infrastructure
Maintained the high levels of data accuracy and spatial referencing required for digital
mapping with Oracle Spatial
Allowed Intermap to make its physical standby database open to customers for read-only
access while making changes to the production database supporting the company’s 24/7
availability requirement
Enabled Intermap’s IT team to focus more on database administration than storage
configuration by leveraging Oracle automatic storage management
Created a unified back up and recovery repository that delivers an enterprise wide view of
the data infrastructure, accelerating recovery by eliminating the need to check every
database
Facilitated auditing with Oracle recovery manager, as the database feature provides a
record of all back ups and restorations in a single recovery catalog
34
Interpark Inc.
Oracle Customer:
Interpark Inc.
Seoul, Republic of Korea
www.interpark.com
Industry:
Interpark Inc. Improves Query Time by Up to
400%, Achieves 210% Database Compression
Rate
US$1.29 billion
Launched on June 1, 1996, Interpark was South Korea’s first online shopping site. It is now
one of the country’s leading e-commerce Web sites. Customers can purchase a wide variety
of products and services on the site, from books to food items and travel reservations. To buy
a product or service and check the status of purchases, customers simply use their own
unique ID and password to login to the site.
Employees:
Challenges
Annual Revenue:
1,103
••
Support the launch of a new e-book service, the first of its kind in South Korea
••
Manage information of 15 million members
••
••
Upgrade to Oracle Database 11g to take advantage of new features and ensure fast, efficient
processing of customer, order, and sales data
Manage the upgrade carefully to ensure no interruptions occur in the company’s
around-the-clock, seven-days-a-week business
Solutions
••
Implemented Oracle Compression to increase database efficiency before an upgrade to
Oracle Database 11g
••
Supported the launch of a new e-book service
••
Enabled fast and seamless online purchasing by 15 million customers
••
Increased user satisfaction rates, ensuring repeat business
••
Achieved a database compression rate of 210%
••
Reduced disk capacity by more than 50%
••
Improved query response times by 200% to 400%
••
Cut the time to query a product table from 0.9 seconds to 0.5 seconds
••
Slashed the time needed to query statistics tables from 5.2 seconds to 2.0 seconds; in one
case, query time for a particular statistics table dropped from 40 seconds to 29 seconds
“We used Oracle Compression
to compress our database by
more than 200%, reducing disk
capacity by more than 50%. We
also improved search query
performance by 200% to 400%.”
Hye-Joung Yun, General
Manager, IT Support Division,
Interpark
35
Maeil Dairies
Oracle Customer:
Maeil Dairies
Maeil Dairies Cuts Upgrade Time from 14 Hours
to 2 Hours, Protects Data of 2.8 Million Members
www.maeil.com
Industry:
Consumer Goods
Annual Revenue:
US$815 million
Employees:
Almost every day millions of health-conscious South Koreans consume a product from Maeil
Dairies, one of the country’s leading health food companies. The company’s product range
includes fresh and fermented milk, soymilk, milk-based beverages, and nutritional food for
pregnant women; as well as baby food, cheese, coffee, juice, and wine. It also manufactures
baby clothes and operates a chain of restaurants.
Challenges
••
2,000
••
••
Secure personal information, including bank account, credit card, and social security
numbers, of 2.8 million members of its health food shopping and product Web sites
Ensure database performance is not affected during the encryption process
Meet Korean government regulations regarding the protection of personal information,
which took effect in January 2010
Solutions
••
••
••
••
••
••
Upgraded to Oracle Database 11g and implemented Oracle Advanced Security, which
enables data to be encrypted without placing huge loads on the company’s servers, thus
minimizing the impact on database performance
Completed Oracle Database 11g project in five days; the actual technical upgrade took two
hours, instead of the expected 14 hours
Protected the personal information, such as social security numbers of its 2.8 million
members
Complied with government regulations regarding the protection of personal data
Optimized systems so staff could work and customers could transact without any
interruptions
Supported the launch of new health food products and Web sites with scalable, adaptable
database
“We upgraded to Oracle Database
11g to build an IT infrastructure
that can encrypt the personal
information of our 2.8 million
members with no impact on the
performance of the database.
Oracle Database also offered
outstanding compatibility, which
enabled us to complete the
upgrade easily and rapidly.”
Bong-Su Kim, Manager, PI Team,
Maeil Dairies
36
Metcash
Oracle Customer:
Metcash
Sydney, Australia
Metcash Increases Database Performance by
300%, Slashes Administration Time
www.metcash.com
Industry:
Consumer Goods
Annual Revenue:
US$6.6 billion
Employees:
5,000
“Since moving to Oracle Database 11g, Metcash has experienced performance
improvements of around 300%. We can store a greater amount of data online,
which allows us to do more analysis over time.”
Carl Young, Technical Manager, Metcash
Metcash is a large Australian food and fast-moving consumer goods marketing and
distribution company that operates four businesses: Campbells Cash & Carry, IGA
Distribution, IGA Fresh, and Australian Liquor Marketers. The company employs 5,000
staff at offices around Australia and New Zealand and deals with about 2,700 retail
customers. Metcash has been one of the strongest performers on the Australian Securities
Exchange in recent years, reporting revenue of US$6.6 billion (A$10 billion) for the
financial year ending June 30, 2008.
In late 2008, Metcash undertook a major hardware consolidation project at its Sydney-based
data center, which saw the company replace a legacy UNIX-based server with a new IBM P6
server running the AIX operating system. This infrastructure was designed to improve
processing power and enable processor resources and memory to be allocated on the fly.
As part of the consolidation project, Metcash upgraded to Oracle Database 11g. The
company has been an Oracle user since 2004 when it replaced an unreliable, ageing database
with Oracle Database and Oracle Data Warehouse Builder to build a more reliable data
warehouse that provided sales managers with faster access to accurate sales data.
Improved Performance Sales Analysis
Sales data is the lifeblood of any marketing and distribution business. Any fast moving
consumer goods business that does not know what it has sold and what it needs to sell runs
the risk of over-stocking its shelves with goods nobody wants—or worse still, goods that go
stale before they can be sold.
“We wanted to arrive at work each morning confident that sales data would be extracted and
ready for analysis by our sales managers,” said Carl Young, technical manager at Metcash.
Today, Metcash’s sales managers, product category buyers, and other senior executives use
reporting applications that run on Oracle Database 11g to conduct sales analysis and
optimize the supply chain.
“Since moving to Oracle Database 11g, Metcash has experienced performance improvements
of around 300%,” said Young. “We can store a greater amount of data online, which allows
us to do more analysis over time.
“With more data online, we can look more closely at the relationship between different
business activities,” he added. “For example, we can determine how quickly boxes moved
through the warehouse at any given time, allowing us to better plan for grocery distribution
in the future.”
Time Saved with Automatic Product Matching
Descriptions for thousands of products reside in Metcash’s data warehouse. Oracle Database
11g has enabled the company to better handle these large volumes of records.
37
Metcash
Key Benefits:
• Increased database performance by
300%
• Enabled more data to be stored online,
so staff can do more analysis over time
• Handled larger volumes of records and
gained the ability to merge similar
product descriptions, eliminating the
need for staff to sift through Microsoft
Excel spreadsheets to match products
• Created batch reports in one hour
rather than five to six hours,
ensuring managers receive information
in a timely manner
“There are often many disparate product descriptions, particularly with our IGA Fresh
business, where there may be multiple descriptions for a vegetable, such as a cabbage,”
explained Young.
Oracle Database 11g can merge these descriptions or similar strings of data into one, which
eliminates the need for data quality and administration staff to spend days or even weeks
sifting through the information in Microsoft Excel spreadsheets.
“Nobody wants to spend time looking at product lists and merging them together so we
make use of the database’s intelligent algorithms to align them,” said Young. “We can tune
how tightly or loosely we want the database algorithms to merge these strings together
using the Oracle Warehouse Builder tool.”
Metcash has also used the Oracle Application Express development environment, which is
included with Oracle Database 11g, to write an application that allows staff to authorize
merged product descriptions with the click of a button.
“This is very useful because it means we haven’t had to go to another technology platform to
write an application to access our Oracle database,” said Young. “Oracle Database 11g has a
Web-based front-end that gives us direct access to the database and we have been able to use
our data warehouse teams to write these applications.”
Administration Time Cut by Up To Two Days
With Oracle Database 11g, Metcash’s IT staff can implement new projects and make
structural changes to the database without having to rebuild the materialized database view
aggregates.
“It used to take up to 24 hours to build these aggregate tables,” said Young. “With Oracle
Database 11g, these tables remain unaffected when we make changes to the database.”
Metcash can now pre aggregate database tables with a higher level of granularity, which
improves database performance and allows the company to provide data to managers for
much faster analysis..
Oracle Database 11g is also easier to manage. In the past, IT staff often had to work on the
weekend to administer structural changes to the database and data warehouse. “The new
Oracle platform has completely removed that requirement and we are saving at least one to
two days in database administration time when those changes need to be made,” said Young.
In addition, Metcash loads its ETL in a batch window much quicker with Oracle Database
11g.
“We can start loading data at 3:30 a.m. and be done by 4:30 a.m.,” said Young. “Previously,
it used to take five to six hours. This means managers do not have to wait a day or two to get
data, which allows them to make quick decisions about how much stock is required and plan
improvements to the supply chain.”
38
Metcash
Why Oracle?
Metcash has worked with Oracle since 2004 and it made sense to continue its relationship
with the deployment of Oracle Database 11g. “The data warehouse project has been a success
and it is easy to find people with good skills in Oracle Database,” said Young.
“We’ve got a good relationship with Oracle and if we have any issues we are given
immediate access to Oracle’s development teams in the U.S., who can generate a patch for us
in a couple of days if required,” said Young. Metcash also makes use of Oracle Support on a
regular basis.
Metcash began testing Oracle Database 11g in November 2008, before deploying it on the
hardware infrastructure in December.
The company ran Oracle Database 10g and Oracle Database 11g in parallel for six weeks to
ensure inputs and outputs were equal.
Oracle Database 11g went into production in February 2009.
Advice from Metcash
••
Always check the integrity of output data to ensure that nothing unexpected has happened
during the transition to a new database. Users will lose faith in the data warehouse if there
is no data integrity.
Metcash is an Australian food and fast-moving consumer goods marketing and distribution
company that operates four businesses: Campbells Cash & Carry, IGA Distribution, IGA
Fresh, and Australian Liquor Marketers. It employs 5,000 staff at offices around Australia
and New Zealand and deals with about 2,700 retail customers.
39
Mili S.A.
Oracle Customer:
Mili S.A.
Curitiba, Brazil
Mili S.A. Accelerates Sales, Manufacturing, and
Distribution with Data Integration
www.mili.com.br
Industry:
Consumer Goods
Annual Revenue:
US$324.8 million
Mili S/A is one of the largest Brazilian manufacturers in the hygiene and cleaning
segment—producing toilet paper, paper towels, napkins, diapers, and tampons. Founded in
1983, Mili S.A. employs people distributed across three plants capable to produce 190 tons
per day and two distribution hubs located in Santa Catarina, Paraná, and Alagoas.
Challenges
••
Employees:
1,200
••
••
• Oracle Database Standard Edition 11g
••
Provide complete control over sales orders for toilet paper, paper towels, napkins, diapers,
and tampons for retailers of all sizes
Connect the flow of product orders from any part of the country to the control applications
that manage all production and distribution at company headquarters
Eliminate databank downtime to avoid losses in production, sales, and distribution
Implement a data-sharing platform capable of scaling with company growth following
sales volumes that doubled over five years
Oracle Partner:
Recours Tecnologia da Informação
Solutions
www.recours.com.br
••
••
••
••
••
Worked with Oracle Partner Recours Tecnologia da Informação to implement Oracle
Database Standard Edition 11g—creating a unified and fast environment for sharing
business information
Enabled the company to transform sales and invoicing figures into strategic information
reports, ensuring accurate decision making
Accelerated communication between product manufacturing, distribution and sales by
integrating information into one single platform
Reduced the risk of data loss by storing it within the Oracle Standby Database model,
enabling the company to automatically replicate all of the information registered in the
databank in a reserve server
Unified all company data on the same platform, accelerating the sharing of production,
sales, distribution, finance, human resources, and data
“We have worked with Oracle for
many years. Oracle’s Database
Standard Edition 11g has
enabled us to ensure complete
security of our company
information, as we have
improved communication flow
from sales to manufacturing.”
Edvaldo Padovani, IT Manager,
Mili S.A.
40
Ministry of Justice
Oracle Customer:
Ministry of Justice
London, United Kingdom
www.justice.gov.uk
Industry:
Public Sector
Annual Revenue:
US$14 billion
Employees:
77,000
U.K.’s Ministry of Justice Boosts Performance
and Strengthens Security of National Offender
Database
The Ministry of Justice is one of the largest government departments in the United
Kingdom. Within the Ministry of Justice, the National Offender Management Service
(NOMS) is an executive agency that brings together the headquarters of the Probation
Service and HM Prison Service. Responsible for protecting the public and reducing
reoffending, NOMS manages offenders in England and Wales throughout their entire
sentences, assisted by the Offender Assessment System (OASys).
Challenges
••
••
• Oracle Diagnostics Pack
••
• Oracle Advanced Compression
••
Oracle Partner:
Improve overall performance of data loading, analysis, and extraction within the OASys
Data Evaluation and Analysis Team (O-DEAT) database
Ensure that the O-DEAT database is able to comfortably handle an expected growth of
750,000 assessments year-over-year—representing a 25% increase in database size in the
first year
Enable a team of criminologists, forensic psychologists, and researchers to carry out
quantitative and qualitative analysis on offender data to produce relevant, up-to-date
reports
Strengthen database security to protect more than 3 million offender assessments from 42
probation areas and 132 prisons
Beyond Systems
www.wegobeyond.co.uk
Solutions
••
••
••
“Upgrading to Oracle Database
11g Enterprise Edition and
deploying Oracle’s advanced
database management tools
has improved performance and
security in addition to mitigating
risk for this key system, holding
highly sensitive data.”
Robin Moore, Senior Research
Officer, National Offender
Management Service, Ministry of
Justice
••
••
••
Worked with Beyond Systems to upgrade to Oracle Database 11g Enterprise Edition,
speeding processing times by 30%
Improved security with Oracle Advanced Security’s transparent data encryption to
safeguard O-DEAT’s sensitive data against unauthorized access through theft of hardware
or backup media
Improved access times to key offender tables by 30% with Oracle Partitioning—freeing up
time to carry out more sophisticated searches to identify trends in criminal behavior
Increased detailed analysis of offender intervention program effectiveness, to ensure
optimum use of government resources
Saved one day per month in IT administration time via automation and increased
productivity through better availability and performance of the database
Reduced the overall database storage footprint and backup capacity with Oracle Advanced
Compression
41
Ministry of Public Administration and Security
Oracle Customer:
Ministry of Public Administration
and Security
www.mopas.go.kr
Industry:
Public Sector
• Oracle Advanced Customer Services
Ministry of Public Administration and Security
Minimizes Server Upgrade Time, Ensures High
Performance for Central HR System
The Ministry of Public Administration and Security was established in 2008 to provide
centralized administration services to national and local governments. It aims to advance the
country by improving public services and building a society that is creative and
knowledgeable.
Challenges
••
••
With data volumes growing and increasing numbers of people accessing the HR system,
the Ministry decided to upgrade to Oracle Database 11g
This would guarantee high performance and availability even at peak times and ensure
users could access HR information easily
Solutions
••
••
••
••
Upgrading to Oracle Database 11g has improved reliability and delivered performance
improvements
Agencies no longer experience long response times when using the HR system
The Ministry also eliminated data access bottlenecks by using the new composite function
in Oracle Partitioning 11g, which combines a range of partitioning methods to further
simplify the management of large databases
The Ministry is planning to deploy more database options to ease the maintenance task
and reduce administration costs
42
MobilTel
Oracle Customer:
MobilTel
Sofia, Bulgaria
MobilTel Maintains Competitive Edge by
Accelerating Time-to-Market for New Services
www.mobiltel.bg
Industry:
Communications
“With Oracle grid technology, we can adapt very quickly to our ever-changing
business needs. That helps us to be more proactive and better serve our
customers.”
Plamen Zyumbyulev, Head of Database Team, Mobiltel
Employees:
2,300
• Oracle Automatic Storage
Management
As a key player in the dynamic mobile telecommunications industry, Mobiltel (M-Tel), the
leading Bulgarian mobile communications provider and part of the Mobilkom Austria
Group, faced increasing market challenges marked by ongoing vendor consolidation and the
accelerating pace of new service development amongst competitors. With more than 5
million customers, M-Tel realized that, to maintain its position of leadership, it needed to
increase its enterprise IT flexibility to quickly meet the changing demands of its customers.
Efficiency was key, as the company needed to ensure that it was first to market with new
services. To quickly deliver its new services, M-Tel needed to streamline IT
operations—executing more work, with fewer resources, in a shorter period of time. In
addition, M-Tel sought to improve the quality of its IT service to ensure that new products
and services did not disturb legacy systems. As such, new applications needed to offer 24/7
availability and reliability to ensure that the company continued to meet its Service Level
Agreements (SLAs).
To meet its aggressive development needs and maintain its competitive edge, M-Tel
migrated to the Oracle Database 11g infrastructure. M-Tel quickly differentiated itself from
its competitors by cost-effectively consolidating onto a database grid, allowing the company
to quickly bring new applications and services to market.
Continued Market Leadership with Accelerated Service Development
Operating on Oracle grid technology enabled M-Tel to simplify administration and
maintenance of its IT platforms and accelerate deployment of new systems and services.
With its consolidated IT infrastructure, M-Tel increased its output four to five times over,
without hiring any additional staff.
Prior to implementing Oracle Database 11g, M-Tel developers spent a significant amount of
time creating and rethinking service testing environments. The new platform’s snapshot
standby capabilities enabled development teams to create a test environment from a standby
database with a single command, providing developers access to new database environments
within minutes, a process that used to take days or even months depending on complexity.
“With Oracle grid technology, we can adapt very quickly to our ever-changing business
needs,” said Plamen Zyumbyulev, head of database team, Mobiltel. “That helps us to be
more proactive and better serve our customers. At the same time, Oracle Database 11g
provides us unlimited scalability and exceptional performance.”
Decreasing the time of innovation
Overall, M-Tel streamlined its service development process—reducing time needed for
testing, by the time formerly needed for ordering, purchasing and setting up a new server,
which could have been months, and facilitating the increased output necessary to remain at
the top of the market.
43
MobilTel
Key Benefits:
• Enabled the company to maintain
competitive edge by accelerating time
to market for new services
• Improved quality of service to
customers with increased system
performance and 24/7 availability
• Allowed the company to execute four
to five times more work with the same
number of staff
• Decreased administrative costs with
streamlined IT architecture and
automatic system monitoring
Maintaining Hallmark Quality of Service with Efficient IT Administration
M-Tel significantly lowered its computing costs by migrating its IT infrastructure to
commodity hardware. At the same time, it increased service quality for its customers with
24/7 availability, reduced downtime costs, and no fault tolerance.
With a consolidated IT platform, M-Tel efficiently managed its grid infrastructure and
successfully met all SLAs. Oracle Enterprise Manager allowed the company to monitor and
manage the entire grid system—comprised of 120-plus databases—as if it is a single
machine.
“We no longer have to baby-sit our database and services,” Zyumbyulev said. “Since
implementing Oracle Enterprise Manager, we receive automatic notifications if maintenance
is needed.”
As such, M-Tel dramatically decreased the required administrative work associated with
database maintenance.
In addition to incident paging, the enterprise management application also provided
automatic SLA calculations and diagnostic repository capabilities—further reducing
administrative strain.
“We cannot imagine operating in our current, complex environment without the aid of
Oracle Enterprise Manager,” Zyumbyulev said. “It gives us the ability to look at our grid
environment as if it’s one virtual machine.”
Why Oracle?
M-Tel needed to increase the agility of its IT infrastructure, while maintaining high
availability of its current systems. Oracle provided the company the necessary blend of
flexibility and reliability to pursue its aggressive service development strategy, and remain
competitive in the mobile telecommunications market.
M-Tel began its migration to a grid IT infrastructure—based on a Linux operating
system—as part of the Oracle 11g beta program, in July 2007. It piloted the
implementation with scalability testing across six nodes. Later, to meet its current
computing needs, M-Tel consolidated onto four nodes and went live on a 32-bit system in
August 2007. In January 2008, M-Tel migrated to a 64-bit system. M-Tel’s infrastructure
runs on Oracle Real Application Clusters across four production nodes, with a fifth node
operating as a real-time physical standby.
The company currently utilizes the full Oracle 11g technology stack, including Oracle
Clusterware, Oracle Automatic Storage Manager, Oracle Real Application Clusters, and
Oracle Enterprise Manager.
M-Tel is exploring the use of Oracle Active Data Guard to maximize the company’s
investment in its disaster recovery site by enabling the system to offload workloads,
including reporting and queries, from the production system to the standby site.
44
MobilTel
Advice from Mobiltel
••
••
Moving to a grid infrastructure requires a complete change in database administration
mindset. It is no longer an n-to-n relationship, as all systems are consolidated onto one
grid.
Be sure to specifically delineate exactly what you want to accomplish to ensure appropriate
focus during the implementation process.
Mobiltel, commonly known as M-Tel, is the flagship of the Bulgarian mobile
telecommunications industry. Launched in September 1995, the company has a market share
of greater than 50% and a subscriber base of more than 5.5 million. M-Tel is a member of
mobilkom austria group.
45
MOL Hungarian Oil and Gas Company
Oracle Customer:
MOL Hungarian Oil and Gas
Company
MOL Hungarian Oil and Gas Company Reduces
IT Testing Team Requirements by 50%
Budapest, Hungary
www.mol.hu
Industry:
Oil and Gas
Annual Revenue:
US$20.79 billion
Employees:
MOL Hungarian Oil and Gas Company (MOL Group) is one of the leading integrated oil
and gas companies in Central & Eastern Europe. The group, which does business under six
brands, operates a regional filling station network with more than 1,000 sites in 10
countries. Its shares are listed on the Budapest, Luxembourg, and Warsaw Stock Exchanges,
and its depositary receipts DRs are traded on the US Pink Sheet and London’s International
Order Book.
Challenges
••
17,339
••
• Oracle Real Application Testing
••
Oracle Partner:
Remedios Kft.
••
www.remedios.hu
Extend testing processes related to version upgrades and database infrastructure to
minimize manual effort needed, while ensuring stability of solutions delivered to end users
and avoiding interruptions to critical business operations
Centralize manual testing within the IT department to optimize efficiency in terms of
human resources
Cut costs by reducing reliance on external developers to gain added competitiveness in the
price-sensitive oil and gas market
Accelerate implementing changes to the database infrastructure without causing
performance problems
Solutions
••
••
••
••
“Oracle Real Application Testing
provides a unique tool that
enables us to significantly
improve our speed in rolling out
technology, and reduces our
costs associated with critical
testing.”
Erzsébet Szirjákné Birkás, MOL
Expert of System Programming
••
Gained efficiency in database testing using Oracle Real Application Testing and its
database replay feature, lowering manpower requirements for certain testing processes by
50%
Centralized the testing process in the IT team and eliminated reliance on external
developers, reducing costs while ensuring the rigorous standard of testing needed to
safeguard business-critical systems
Modernized testing methods with the ability to test the system using real life workloads,
increasing the assurance that the system will perform properly post-deployment under the
complex demands of supporting MOL’s day-to-day operations as a multinational oil and
gas producer, distributor, and retailer
Lowered the time needed for the overall testing cycle, reducing costs and enabling faster
deployment of system enhancements
Set the stage for further improvements by upgrading the database patch and version in
preparation for adding Oracle Real Application Testing SQL Performance Analyzer later in
2010, to enable filtering out SQL-level problems in early stages
46
Oracle Customer:
National Ignition Facility & Photon
Science – Lawrence Livermore
National Laboratory
Livermore, CA
https://lasers.llnl.gov
Industry:
High Technology
Employees:
National Ignition Facility & Photon
Science – Lawrence Livermore National
Laboratory Drives Research with Robust Data
Infrastructure
“Oracle infrastructure software is integral to our mission to study fusion energy as
a source for clean power.”
Tim Frazier, Senior Software Architect, National Ignition Facility & Photon
Science - Lawrence Livermore National Laboratory
800
• Oracle Total Recall
• Oracle BPEL Process Manager
As the movement for clean energy technologies continues to grow, the National Ignition
Facility (NIF) & Photon Science Directorate at the Lawrence Livermore National Laboratory
is conducting ground-breaking research that could help dramatically reduce the carbon
footprint by generating power from nuclear fusion.
“Fusion energy is the holy grail of clean energy and the future of meeting the energy needs
of our civilization. People have been working on fusion energy for 50 years, and, if successful,
the National Ignition Facility is going to be the crowning achievement in that search,” said
Ed Moses, principal associate director for the National Ignition Facility & Photon Science
Directorate.
NIF’s scientists and engineers use highly powerful lasers to produce controlled
thermonuclear fusion through a process called inertial confinement fusion. Housed in a
10-story building the size of three football fields, the facility’s laser system shoots 192 beams
that focus intense energy onto a small target in the center of a target chamber, creating
conditions similar to those that exist only in the cores of stars and planets or inside a nuclear
weapon. The resulting fusion reaction is expected to release many times more energy than
the laser energy required to initiate the reaction. This energy gain will be a key milestone in
the pursuit of fusion energy as a source of electricity.
The laser system uses as many as 90 instruments—from cameras to mirrors, to
oscilloscopes—to set up and measure the results of each experiment. The scientists and
engineers need to precisely manage the placement of the equipment involved in the
experiments and then gather and quickly analyze all resulting data.
To manage all of this data, as well as the business of constructing and budgeting for the
facility, NIF selected Oracle Database 11g with Real Application Clusters.
“Oracle is integral to our research in many ways. We plan the construction of the facility
and manage the budget with Oracle. We also use Oracle Secure Files for two databases, one
to control the laser itself and one to collect and analyze all of our scientific data,” said Tim
Frazier, senior software architect at NIF.
Achieving Extremely High Performance
NIF’s instruments have a very small time frame, approximately 30 minutes, to gather results
in the database.
“If we don’t have a high-performance method for saving images into the database, the
instruments may time out, and we’ll lose data,” Frazier said.
47
Key Benefits:
• Gathered and stored large volumes
of experimental data in less than 30
minutes
• Gained ability to support a database
that is expected to grow by
approximately a petabyte each year
• Provided a flexible and scalable solution
• Ensured security of sensitive data
• Enabled accurate budgeting and
planning
The data produced by each experiment is generated in 10 megabyte to 100 megabyte
hierarchical data format (HDF) files that may contain anywhere from 1 to 50 images. These
files are written into the database and then the data is analyzed and inspected, which, in
turn, increases data volumes by roughly 300%. At this point data volumes are approximately
350 gigabytes, which is ingested and then made available to scientists in less than 30
minutes. NIF will store its data in a database that makes use of Oracle Automatic Storage
Management.
When operating at full capacity, the facility is expected to generate approximately a petabyte
of data per year. This made the compression feature of Oracle secure files critical.
“We need to economically manage data storage, while ensuring the data is accessible to
scientists,” Frazier said.
Further, the data needs to be accessible for the lifetime of the facility, which is targeted for
30 years. With the potential to reach three to four petabytes in the next three to four years,
this is a major undertaking.
Ensuring Flexibility and Scalability
Prior to implementing Oracle Database 11g with Real Application Clusters, NIF was
evaluating file system architectures to handle the amount of data that would be generated by
each experiment. By deploying the database that gathers scientific data on Oracle Real
Application Clusters, the organization can quickly add processors if it is falling behind in
data collection.
“Oracle Real Application Clusters gives us the flexibility to add nodes if we find we’re under
capacity. Since implementing Oracle Database 11g with Real Application Clusters, we have
seen dramatic improvements in performance” Frazier said.
Oracle Real Application Clusters also enables NIF to provide different performance levels to
different users based on need. For example, gathering the data from experiments requires the
highest level of performance. However, scientists doing ad hoc queries likely do not require
as much. Oracle Real Application Clusters gives NIF the flexibility to balance these loads.
NIF is also exploring Oracle’s dynamic grid capabilities, built on Oracle Database 11g with
Real Application Clusters, to deliver even more flexibility. This enables the dynamic sharing
of resources within a cluster across widely different applications using Oracle Real
Application Cluster’s services and provisioning features.
“We are very enthusiastic about the concept of dynamic grid and look forward to working
with Oracle as it further develops this strategy,” Frazier said.
Enabling Streamlined Analysis
Once the NIF laser system generates data and it is stored in an Oracle Database, it must be
analyzed. NIF uses the Oracle BPEL Process Manager workflows to trigger analysis and
ensure that appropriate analyses are performed and in the proper order.
48
“Our use of Oracle BPEL workflows has proven to be a good decision because now we can
write analysis routines and know that they will be activated in response to the right data
being generated without writing code for each one,” Frazier said.
Enabling Faster Querying
NIF is also leveraging Oracle Partitioning to enable faster querying. For example, each day,
the facility monitors environmental factors—temperature, humidity, pressure, and
more—generating nearly 30 million rows of data per day. This large volume of data needs to
be available for querying to track trends on a daily, weekly, monthly, and yearly basis.
Oracle Partitioning also helps NIF manage information lifecycles to ensure optimal
performance and efficient storage utilization. NIF uses a tiered storage environment that
incorporates high performance disk, serial advanced technology attachment (SATA), and
tape.
Ensuring Security and Backup
The scientific data NIF manages must be protected without fail. NIF uses Oracle Data
Guard to segment the database, allowing users to view only the data they are authorized to
see. It also uses this feature to create a real-time backup of the database, protecting the
facility against data loss due to a major disaster.
NIF is also beginning to use Oracle Total Recall to enable scientists to re-analyze old data if
necessary due to instrument calibration updates.
Improving Budgeting and Planning
In addition to the scientific aspect of NIF’s Oracle implementation, the organization also
leverages Oracle Database 11g for budgeting and planning processes, such as workforce
planning. Oracle helps NIF track workforce factors such as completion of its very rigorous
safety program, to ensure it is able to meet workforce needs now and in the future.
Why Oracle?
An Oracle Database 10g customer, NIF stayed with Oracle because it found that Oracle
Database 11g, with its unique features, was capable of scaling to meet the organization’s
needs for high volume and high performance.
“Being true to the form of a research lab we don’t leave any stones unturned. We created a
series of blind tests that would help us convince ourselves that a migration to Oracle
Database 11g would help us attain the high performance metrics we needed to move all the
data,” Frazier said. “We were able to stand up two databases and run our ingestion routines
through both. We found that Oracle Database 11g with Oracle secure files was an order of
magnitude faster than Oracle Database 10g.”
49
NIF upgraded to Oracle Database 11g over a four-month period. It also deployed Oracle
Real Application Clusters and built its system using a three-node cluster to meet the needs
of its various databases and optimize hardware usage.
Throughout the construction and testing process, the organization has been performing
experiments. In spring 2009, the laser system is slated to be fully operational. Once it is,
NIF plans to explore additional areas, including data mining.
“The work we’ve done so far makes it possible to manage data and to complete the
construction of the facility. Once we have experimental data coming, in we’ll look for more
advanced ways to understand how they relate to each other. We feel this will be a key area for
collaboration with Oracle,” Frazier said.
Advice from NIF
••
Leverage the expertise of your partners whenever possible. This is a core value at NIF. We
are not trying to build a better database. Oracle has already done that; we leverage
technologies from companies like Oracle whenever possible.
The National Ignition Facility & Photon Science (NIF) is the largest single research project
in the United States, with the largest laser in the world. NIF’s system of 192 giant lasers,
housed in a 10-story building the size of three football fields, is expected to make significant
contributions to national and global security and could lead to practical fusion energy. The
project is a national collaboration among government, industry, and academia, as well as
many industrial partners throughout the world.
50
Netmania
Oracle Customer:
Netmania
Netmania Gains Capability to Process 100 Million
E-Tax Transactions
www.sendbill.co.kr
Industry:
Employees:
38
• Oracle Enterprise Linux
• Oracle Linux Support
“I have been working in the IT industry for close to 20 years and have only ever
used Oracle Database. Along with Oracle Real Application Clusters, Oracle
Database offers the reliability and performance needed to power large transaction
loads. People trust Oracle technology and are reassured when we tell them our
systems run on Oracle.”
Je-hyeon Oh, Director, Development Division, Netmania
In 1997, when the term “e-business” was still unfamiliar, a group of people submitted the
concept of “e-tax” to a business ideas competition run by Korea’s largest IT service provider.
A year later, the people who put forward this idea founded Netmania, now a leading IT
service developer and implementer in Korea.
The company has received numerous awards for its innovative work, including the most
outstanding award for e-commerce technology from the ministry of information
communications; the Korea e-business award from the ministry of commerce, industry, and
energy; and a ministry of knowledge economy award for its IT work with small and midsize
companies.
Netmania launched Send bill, its e-tax application, in 2001. The application runs on Oracle
Database and Oracle Real Application Clusters, chosen for its high performance, reliability,
and scalability. In November 2009, the company upgraded to Oracle 11g in anticipation of
a significant increase in e-tax transactions in 2011, when it becomes compulsory for Korean
companies to submit value-added tax (VAT) receipts electronically.
First E-Tax Application in Korea
Since its launch in 2001, Send bill has been the dominant e-tax application in Korea and is
considered the industry standard. The company’s customers include 250 of Korea’s largest
corporations and 85,000 small to midsize companies.
Under Korean law, all foreign and local public companies must issue an electronic receipt for
VAT and deliver one copy to the national tax service and another to the customer.
Send bill uses the electronic business using XML (ebXML) format to encode and digitally
sign each receipt, which it then sends to the national tax service using a simple object access
protocol (SOAP) Web service.
Robust Solution Processes up to 100 Million E-Tax Transactions
The Send bill application has run on Oracle Database since 2001. The Oracle software’s
performance, reliability, and scalability mean it can process a large number of transactions
with ease. To further ensure the application is always up and running, it runs on clustered
servers using Oracle Real Application Clusters. If one server in the cluster fails, the workload
is automatically spread over the remaining servers.
In addition, Netmania has a triple backup and recovery infrastructure in place for
emergencies and encrypts data to protect confidential information from being unlawfully
accessed. The application can be linked to a range of enterprise resource planning systems,
including Oracle, SAP, Duzon, and Kicom.
51
Netmania
Key Benefits:
• Gained capability to process 100 million
e-tax transactions
• Enabled clients to deploy their own
e-tax system in one to two days
• Lowered total cost of ownership as
Oracle developers and DBAs are widely
In 2011, it will become mandatory for all businesses in Korea to submit their tax returns
electronically. The Korean Government expects the number of e-tax transactions to reach 1
billion. As the industry leader in e-tax, Netmania expects to process up to 10%—100
million—of Korea’s total e-tax transactions.
To prepare for a rapid increase in users and transactions, in November 2009 Netmania
moved to a grid infrastructure and upgraded to Oracle Database with Oracle Real
Applications Clusters 11g to ensure high scalability.
available
• Ensured security without
compromising database performance
• Gained clients’ trust by running
application on proven and trustworthy
Oracle technology
A Trusted Solution
Netmania has used Oracle software since its foundation. A major reason for this is Oracle’s
reputation for reliability and scalability. This has allowed Netmania to use Oracle’s track
record as a marketing tool: by telling clients that it uses Oracle technology to underpin Send
bill and other applications, Netmania can assure them that its products and services are
powerful, stable, secure, and ultimately trustworthy.
Easy to Implement and Maintain
In addition to Send bill, Netmania offers an e-tax package to companies that want to build
their own customized e-tax system. These companies typically submit more than 1,000 e-tax
transactions a month and may need to incorporate additional data fields over and above the
regular Send bill application.
The special e-tax package leverages Oracle technology, including Oracle Database 11g and
Oracle Enterprise Linux. The open interfaces of the Oracle software enable companies to
deploy their own e-tax system in as little as one to two days.
Another reason for using Oracle to build its products and services is because it is easy to find
developers and database administrators who are familiar with Oracle. This makes it painless
for Netmania and its clients to hire IT staff with experience in Oracle products, lowering
total cost of ownership when it comes to database management and maintenance.
Stronger Security
Due to the confidential nature of the information being transmitted, Netmania must ensure
the Send bill application is highly secure. Encrypting the database is one way to boost
security but can lead to declining database performance, a situation Netmania wanted to
avoid.
Oracle Advanced Security allows the company to encrypt all application data or specific
sensitive columns in the Oracle database. In addition, the encryption features work
seamlessly with Oracle Database, enabling Netmania to ensure high security without
suffering any performance issues.
52
Netmania
Expansion of E-Contract Business
Netmania is now working on expanding its e-contract business, which aims to replace
paper-based contracts with electronic versions that utilize digital signatures. Again, Oracle
technology will underpin this application.
Why Oracle?
Netmania has used Oracle Database since its launch, upgrading from 9i to 10g and 11g.
“I have been working in the IT industry for close to 20 years and have only ever used Oracle
Database,” said Jae-hyun Oh, director of the development division, Netmania. “Along with
Oracle Enterprise Linux and Oracle Real Application Clusters, Oracle Database offers the
reliability and performance needed to power large transaction loads. People trust Oracle
technology and reassured when we tell them our systems run on Oracle.”
Netmania also chose Oracle Linux Support to ensure it could get immediate help if
unexpected issues arise.
“By using Oracle’s technology support service, we were able to reduce our operational costs,”
said Oh.
Netmania began upgrading to Oracle Database 11g with Oracle Real Application Clusters
11g in September 2008 and went live on the new platform in November 2009. The
company utilized Oracle Linux Support to assist with the Oracle Enterprise Linux
deployment.
Netmania provides IT development and implementation services. The company developed
Korea’s first e-tax application in 2001.
53
North Lanarkshire Council
Oracle Customer:
North Lanarkshire Council
Motherwell, North Lanarkshire
www.northlanarkshire.gov.uk
Industry:
North Lanarkshire Council Ensures
Uninterrupted Customer Service and Smooth
Transition to New Servers with Thorough Load
Testing
Public Sector
• Oracle Real Application Testing
• Oracle Sun Fire T2000 Server
Situated in the heart of Scotland, North Lanarkshire Council provides services ranging from
education and libraries to housing and road maintenance to its population of 325,000. It
aims to offer consistently high quality, efficient, and effective services to its community.
Challenges
••
••
As part of its commitment to providing excellent public services, North Lanarkshire
Council has a strategy of on-going IT improvements to meet the needs of its community
By operating fully supported versions of deployed technologies, the council aims to
maintain high quality customer service while ensuring on-going efficiency gains
Solutions
••
••
••
During its upgrade to Oracle Database 11g Enterprise Edition, North Lanarkshire Council
used Oracle Real Application Testing to assist with load testing its new Sun UNIX servers
Oracle Real Application Testing enabled the council to easily apply a realistic full day’s
load to the server
This enabled thorough testing and guaranteed continued around-the-clock availability of
the council’s business-critical social work system following the deployment of its new
servers
54
NYFIX
Oracle Customer:
NYFIX
New York, NY
www.nyfix.com
Industry:
Financial Services
NYFIX Cuts Transaction Response Times to Less
Than Three Milliseconds with In-Memory
Database Solution
A pioneer in electronic trading solutions, NYFIX provides a variety of services, including
NYFIX Millennium, an alternative trading system (ATS) that facilitates the anonymous
trading of securities among financial institutions.
Annual Revenue:
US$117.5 million
Challenges
••
Employees:
250
••
• Oracle TimesTen In-Memory
••
Ensure high performance of NYFIX Millennium ATS which facilitates swift and easy
financial trading transactions between buyers and sellers
Reduce system latency and ensure quick response time for online transaction processes to
meet the needs of the company’s growing customer base and accommodate increased
trading and transaction volumes
Reduce IT complexity
Database
Solutions
••
••
••
••
Implemented Oracle TimesTen In-Memory Database as part of the high performance
architecture for NYFIX Millennium to ensure a fast and reliable ATS environment for U.S.
and European clients
Selected Oracle Times Ten In-Memory Database over competing solutions for its minimal
system maintenance requirements and ability to ensure continuous, real-time support for
NYFIX online transactions
Maintained the company’s competitive-edge as a leader in the dark pool market by
optimizing transaction execution—enabling NYFIX to process higher volumes of data and
transactions with less latency
Lowered transaction response times to less than three milliseconds for NYFIX
Millennium—improving service levels
“Oracle TimesTen In-Memory
Database provided us with the
speed and reliability needed
to meet the demands of our
NYFIX Millennium customers in
the U.S. and Europe. It helped
us to accelerate transactions
and has enabled us to achieve
response times of less than
three milliseconds—a significant
improvement over our previous
environment.”
Bill Torpey, Systems Architect,
NYFIX
55
NZ Bus
Oracle Customer:
NZ Bus
Auckland, New Zealand
NZ Bus Develops Applications 60% Faster,
Improves Database Performance by up to 35%
www.nzbus.co.nz
Industry:
Annual Revenue:
US$181 million
Employees:
2,000
• Oracle Application Express
• Oracle VM
Oracle Partner:
Database Integrated Solutions
www.dbisonline.com
“With Oracle Application Express and Oracle Database 11g, we are no longer
fighting a continuous battle to develop applications using different program
standards. This takes the pressure off our development team and enables us to
deliver innovative applications to our user base much faster.”
Altmaar Visser, IT Manager, NZ Bus
New Zealand’s largest bus operator, NZ Bus, was created in November 2005 after
investment group Infratil acquired the public transport arm of Stagecoach plc. Since its
inception, NZ Bus has recognized the need to improve bus services in New Zealand and
introduced better buses and systems, more information at bus stops, and new measures that
give buses priority on the road. NZ Bus operates a fleet of more than 1,000 buses, which
provide up to 66 million trips per year.
In Auckland, the company operates 656 buses under the North Star, Metro link, LINK, GO
WEST, and Waka Pacific services. It also operates GO Wellington, a fleet of 223 buses in
Wellington as well as 223 buses under the Valley Flyer and Airport Flyer services.
In the past, NZ Bus’ core business applications were used mainly for bus scheduling,
maintenance, procurement, and HR. They were supported by a mix of databases, including
Oracle Database, Microsoft SQL Server, and IBM DB2.
“The different types of databases supporting these applications made cross-pollination of
information very difficult,” said Altmaar Visser, IT manager, NZ Bus. “We needed to clean
the house and decide on a single database strategy.”
In February 2009, NZ Bus, through local Oracle Certified Partner Database Integrated
Solutions, became involved in a beta testing group for Oracle Database 11g Release 2, over
the seven months leading up to the official launch of the new database on September 1,
2009.
On that same day, NZ Bus became the first organization in New Zealand and one of the first
in Asia-Pacific to deploy Oracle Database 11g Release 2.
The database has helped NZ Bus reduce IT and training costs, speed up application
development with Oracle Application Express, and increase productivity by consolidating
10 disparate and individually maintained applications into a single, standardized
environment.
NZ Bus also uses the Oracle Grid Control tool, part of Oracle Enterprise Manager, for
centralized monitoring and management of its databases and application servers.
Browser-Based Tool Speeds Application Development
NZ Bus uses Oracle Application Express, a browser-based development tool provided free
with the database, to develop a range of applications for road user licensing, fleet
maintenance, driver cash reconciliation, route costing, and ticketing reporting.
“We can now develop applications, once ,for a single, standard database platform, 60% faster
using Oracle Application Express,” said Visser.
56
NZ Bus
Key Benefits:
• Developed applications 60% faster
• Created development and test
environments in minutes, compared to
days and weeks previously
• Reduced server costs by 30% with
server virtualization
• Saved NZ$40,000 in database
administrator training costs
• Provided high availability features that
keep the database and core
applications up and running in the event
of a server failure
• Introduced compression capabilities
that improved database performance by
30% to 35%
“With Oracle Application Express and Oracle Database 11g, we are no longer fighting a
continuous battle to develop applications using different program standards. This takes the
pressure off our development team and enables us to deliver innovative applications to our
user base much faster, and it ultimately improves the service that we offer to customers.”
NZ Bus is also using Oracle VM to create application development and test environments
within minutes, compared to days or even weeks previously. This helps speed up application
development times. “We no longer have a static development and test environment that
continuously needs to be upgraded or refreshed,” said Visser. “Oracle VM has reduced our
server costs by 30%.”
Beta Program Access Eliminates Training Costs
NZ Bus’ access to the beta testing program for Oracle Database 11g Release 2 has saved the
company around NZ$40,000 in database administrator training costs.
“We didn’t have to spend anything because our developers received the training they
required at the beta test center in Auckland,” said Visser. “All our developers are now using
a unified application development standard, and the money we saved on training can be used
to invest in other projects across the organization.”
Live Data Recovery Eliminates Downtime
NZ Bus uses Oracle Active Data Guard to offload routine and resource-intensive processing
from its core production database at its primary site in Auckland to its disaster recovery site
in Wellington. If the production database becomes overloaded, the company simply moves
reporting functions to servers at the disaster recovery site.
Oracle Active Data Guard enables data to be synchronized and updated between both sites
in near real-time. This provides administrators with read-only access to standby databases at
the disaster recovery site.
“We now have two live sites and if a server fails at our primary site, we can fail over without
experiencing any downtime,” said Visser. “This ensures that the core applications driving the
business will keep running as normal should a server fail.”
Compression Offers Better Performance
NZ Bus also takes advantage of the compression capabilities of Oracle Database 11g, which
has improved database performance by 30% to 35%.
“Oracle Database 11g accesses, captures, and updates information faster, which means less
data is moving across our network,” said Visser. “With Oracle Database 11g, we have saved a
significant amount of money that would have been otherwise spent on upgrading our link
between Auckland and Wellington to keep both sites in sync,” said Visser.
57
NZ Bus
Why Oracle?
Visser has deployed many successful Oracle applications and databases at organizations in the
past, so it made sense to choose Oracle Database as the standard at NZ Bus.
“In the banking and financial industry, where I come from, Oracle is the de facto standard,”
said Visser. “Oracle delivers more bang for the buck’ than the competing players.”
NZ Bus plans to use Oracle Database 11g to implement a new data warehouse and integrate
new business intelligence and customer relationship management applications to better
track and manage its customers, and improve bus and route services.
The implementation, which was managed by Oracle Partner Database Integrated Solutions,
began in February 2009 and was completed by September. The migration involved moving
around eight different systems to the new database platform.
“Database Integrated Solutions understood the Oracle environment and guided us towards a
standard database infrastructure,” said Visser. “During the migration, they became part of
our IT team and brought in the correct technical staff at various stages to ensure the project
was a success.”
NZ Business was created in November 2005 after investment group Infratil acquired the
public transport arm of Stagecoach plc. NZ Bus operates a fleet of more than 1,000 buses,
which provide up to 66 million trips per year.
58
OpSource
Oracle Customer:
OpSource
Santa Clara, CA
OpSource Increases Market Reach and Customer
Base with Oracle Partner Network
www.opsource.net
Industry:
High Technology
Founded in 2002, OpSource is a privately held cloud and managed hosting company with
offices in North America, Europe, and India. It manages and delivers applications with a
complete Web operations infrastructure and service solution for software-as-a-service (SaaS)
and Web business customers.
Challenges
••
Enterprise Edition
OpSource needed a technology partner to reach a larger market, increase revenue, and
expand vertically, and moved to incorporate Oracle Database 11g and Oracle Business
Intelligence Enterprise Edition into its OpSource on-demand solution
Solutions
••
••
By effectively supporting and incorporating Oracle products, OpSource gained the ability
to reach a larger market through Oracle’s sales organization and its move into the SaaS
market
“By incorporating Oracle products into our OpSource on-demand solution, we have raised
our credibility in the enterprise space,” said Keao Caindec, Senior Vice President and Chief
Marketing Officer, OpSource. “Without Oracle products, we can’t do business with many
large companies
59
ProQuest
Oracle Customer:
ProQuest
Ann Arbor, MI
ProQuest Streamlines Subscription Renewals
with Oracle E-Business Suite Release 12
www.proquest.com
Industry:
High Technology
Annual Revenue:
US$358 million
Employees:
ProQuest creates specialized information resources and technologies that propel successful
research, discovery, and lifelong learning. A global leader in serving libraries, ProQuest’s
offers long-term brands, such as ProQuest, CSA, UMI, Chadwyck-Healey, SIRS, and
eLibrary. The company supports the breadth of the information community with innovative
discovery solutions that power the business of books and the best in research experience.
Challenges
••
1,400
• Oracle Service Contracts
• Oracle Financials
• Oracle Order Management
• Oracle Advanced Pricing
••
Enhance ability to offer flexible payment terms and schedules
••
Increase efficiency with a unified, modern global solution
Solutions
••
• Oracle iReceivables
• Oracle Purchasing
• Oracle iProcurement
••
••
Oracle Partner:
••
Integretas, Inc.
www.integretas.com
Worked with Oracle Partner Integretas, Inc. to upgrade to Oracle E-Business Suite Release
12, deploying new modules, including Oracle Service Contracts, to reduce cost and
increase efficiency
Consolidated five legacy order and billing systems and replaced a cumbersome,
spreadsheet-based subscription renewal process
Estimated a total reduction of 70% in the time required to manage renewals, once the
system is fully deployed
Eliminated the creation of multiple invoices from various acquired companies so that
customers now receive one invoice
••
Supported global operations by choosing a system that has multiple currency capabilities
••
Leveraged Oracle Advanced Pricing to introduce more flexible pricing and discounting
••
“We have realized significant
savings with the upgrade to
Oracle E-Business Suite Release
12. In particular, we streamlined
our renewal process, which has
increased customer satisfaction
and retention. And, we
minimized costs with an
out-of-the-box deployment
strategy for Oracle Service
Contracts.”
Timothy Hall, Senior Technology
Manager, Global Management
Systems, ProQuest
Manage a complex global order and billing system servicing approximately 60,000
contracts per year, including multiyear subscription models and contracts for numerous
services brought together via acquisitions
••
••
••
••
••
Increased customer satisfaction by offering flexible payment terms/schedules and
consolidated invoicing, resulting in an increase in subscription retention rates
Consolidated call center operations into one location, driving cost savings and streamlining
customer service
Unified general ledgers from global operating units, accelerating the monthly closing cycle
from one week to three hours
Simplified inventory management with one product master and one customer master,
resulting in reporting efficiencies
Lowered IT costs by keeping customizations at a minimum
Supported up to 10,000 users during peak times with Oracle Database 11g with Real
Applications Clusters
60
Safran
Oracle Customer:
Safran
Paris, France
www.safran-group.com
Industry:
High Technology
Annual Revenue:
US$14.7 billion
Employees:
Safran (MorphoTrak, Inc.) Improves Performance
200% to 300% with Scalable and Efficient
Database
Safran is a leading international high-technology group with three core businesses: aerospace,
defense, and security. Within the security group, the MorphoTrak, Inc. division provides
biometric and identity management solutions to over 50% of the law enforcement biometric
identification systems at the state and local level, as well as national and regional systems for
the U.S. Federal government and numerous other governments.
Challenges
54,500
••
••
••
• Oracle Automatic Storage
••
Management
Optimize performance of the Printrak Biometric Identification Solutions (BIS) system used
by criminal justice and civil agencies to manage identification data
Ensure meeting contractual obligations for performance levels
Maintain profit margins in competitive mobile technology market with an easily
configured, cost-effective solution
Leverage new functionality without increasing costs to customers to maintain competitive
edge
Solutions
••
••
••
“The breadth of Oracle’s solutions
allows us to support a wide
array of customers, from large
state and national systems down
to smaller city and municipal
systems. Oracle allows us
to handle content where the
structure is highly variable and
not known in advance, without
customizing the database
schema for each customer, and
still not sacrifice performance for
flexibility.”
Aris Prassinos, Distinguished
Member of Technical Staff,
MorphoTrak, Inc./Safran
••
••
••
••
••
Upgraded Printrak BIS system customers to Oracle Database 11g to ensure system
performance, availability, and security
Leveraged Oracle Database 11g’s Secure Files feature to deliver high performance and
scalability in a cost-effective manner—allowing MorphoTrak/Safran to meet service level
obligations without sacrificing profitability
Met the criminal justice and civil segments’ increasing need for larger, highly available and
scalable systems—improving performance two to three times over
Maximized the scalability of customer deployments leveraging Oracle Real Application
Clusters by eliminating previous limitations on writing to system clusters
Saved 25% to 30% of disk space by improving data chunking processes to eliminate
wasted disk space
Provided out-of-the-box encryption functionality to meet emerging customer needs at no
additional cost
Ensured support of MorphoTrak’s customers—from large state and national systems to
smaller city municipal customers
Minimized required downtime for adding storage and eliminated the need for on-site
database administrator involvement by automatically reconfiguring storage balances
61
Sharp HealthCare
Oracle Customer:
Sharp HealthCare
San Diego, CA
www.sharp.com
Industry:
Sharp HealthCare Reduces Data Storage
Requirements by 50% and Improves Query
Performance
US$2.1 billion
Sharp HealthCare is a not-for-profit, integrated regional healthcare delivery system in
southern California consisting of four acute-care hospitals, three specialty hospitals, two
medical groups, and a full spectrum of other facilities and services. Sharp launched a
performance improvement initiative in 2001, underscoring its commitment to patient safety,
organizational and service improvements, and improved clinical outcomes.
Employees:
Challenges
Healthcare
Annual Revenue:
14,000
••
••
••
Increase efficiency and reduce cost of data storage supporting the organization wide
initiative on performance improvement
Migrate Sharp HealthCare’s data warehouse, which contains information ranging from
accounting data to electronic medical records, from a Microsoft environment to a more
scalable and stable platform to support rapid data growth
Enable the organization to separate business intelligence reporting systems from
time-critical healthcare transactional systems to support internal clients’ reporting needs
Solutions
••
••
Gained a scalable and stable environment, enabling the healthcare organization to support
rapid data growth at a rate of 15 gigabytes to 20 gigabytes per week
••
Improved query performance
••
Enabled faster data transfer between the production and testing environments
••
••
“Without a doubt, the estimated
time and cost savings that we’ve
gained, coupled with the ability
to manage an abundance of
storage data over an unknown
amount of time, easily offsets
the licensing of Oracle Advanced
Compression.”
Kim Nguyen, Database
Administrator, Sharp HealthCare
Migrated Sharp HealthCare’s data warehouse to Oracle 11g and Oracle Advanced
Compression to increase efficiency, reduce cost associated with managing data, and
improve overall performance of the health system’s data warehouse, which supports key
business and clinical applications
Leveraged Oracle Advanced Compression to reduce storage requirements by 50%, which
allowed Sharp HealthCare to build a second non-production environment for analyst
testing
Improved storage use efficiency using only 1.2 terabytes of disk space of the 2.5 terabytes
available in the development system, and only 1.5 terabytes of disk space of the 2.7
terabytes available in the production system
62
SK Telecom
Oracle Customer:
SK Telecom
SK Telecom Builds Database Infrastructure That
Analyzes up to 1.2 Billion Transactions Daily
www.sktelecom.com
Industry:
Communications
Annual Revenue:
US$8.97 billion
Employees:
4,411
• Oracle Exadata
• Oracle Support Services
“Oracle Exadata enabled us to kill two birds with one stone - improve billing
efficiency and enhance data reliability.”
Jin Hyung Lee, Manager, Data Networks Division, SK Telecom
SK Telecom is the largest mobile communications service provider in Korea. The company
specializes in data-driven applications and advanced multimedia services delivered to cell
phones, personal digital assistants, and MP3 players. It provides music and streaming video
services such as movies, video clips, animation, games, and sports and television programs,
as well as real-time financial information (stock trades, investments, and insurance policies).
Having won numerous awards for customer service, SK Telecom wanted to ensure it could
continue to provide high levels of support, particularly around billing enquiries. To improve
billing accuracy and prevent costly errors, the company implemented a new database storage
platform based on Oracle Exadata Storage Servers to enhance data reliability and analysis
capabilities.
Oracle Exadata enhanced data warehousing query performnace ten-fold. It is also capable of
analyzing 24 terabyte (TB) usable data over a 50-day window, which covers 1.2 billion
transactions.
The ability to analyze and verify large amounts of transactions has delivered significant
improvements in data quality and billing accuracy, which in turn has enabled SK Telecom
to improve the level of care it provides customers.
Improving the Speed and Reliability of Transactions
SK Telecom is renowned for customer service, having achieved the number one position for
all three of Korea’s customer satisfaction indexes. The company has been ranked first for 12
consecutive years by the NSCI; 11 consecutive years by the KCSI; and nine consecutive years
by the Korea Service Quality Index Survey.
To support its outstanding record in customer service, SK Telecom is constantly looking for
ways to improve satisfaction levels. One area identified for improvement was billing, which
had experienced rapid growth in transaction volumes since the company introduced wireless
internet services. As SK Telecom offered a range of subscription plans for the services, the
risk of billing errors was increased because of the complexity of usage measurements and
calculations.
To ensure it could handle the growth in data volumes, as well as improve billing verification
and analysis to prevent errors, SK Telecom decided to implement Oracle Database Machine
with Exadata as its new database storage platform.
Ten-Fold Improvement in Query Times
Oracle Exadata includes Oracle Database 11g and utilizes OLAP and business intelligence
features to improve transcation processing and data verification and analysis. The Oracle
Exadata Storage Servers solution enhanced input-output (I/O) performance. In addition, SK
Telecom implemented Oracle Real Application Clusters 11g to enhance availability and
scalability and Oracle Partitioning to improve manageability by splitting tables and indexes
into smaller components.
63
SK Telecom
Key Benefits:
• Improved data warehouse querying
performance ten-fold
• Analyzed up to 1.2 billion transactions
a day
• Enhanced billing accuracy, which
minimized the number of queries
and complaints from customers and
increased satisfaction with services
SK Telecom’s current billing system manages the use of data and information linked to more
than 210 wired and wireless internet service systems. These systems process an average of
500 to 600 million billing transactions daily.
Oracle Exadata is linked to the billing system to enable the reliable collection, stoarge and
analysis of complex billing data in a timely manner. It analyzes the billing data and
highlights any inconsistencies so that the errors can be fixed before bills are sent to
customers.
Since moving to Oracle Exadata, data warehouse querying performance has improved
ten-fold. The platform can analyze 24TB usable data in a 50-day window, equivalent to
about 1.2 billion transactions.
“Oracle Database Machine enabled us to kill two birds with one stone—improve billing
efficiency and enhance data reliability,” said Jin Hyung Lee, manager, Data Network
Division, SK Telecom. “This has helped improve the accuracy of bills, so we get fewer
queries and complaints and customers are more satisfied with our services.”
Why Oracle?
SK Telecom has used Oracle products for a number of years. The Oracle systems have
consistently delivered outstanding performance and reliability in processing large amounts of
data. Based on its positive experience, SK Telecom decided to implement Oracle Exadata
after reviewing and verifying the solution with business users.
The company like the fact that Oracle Exadata was designed to be easy to implement and
offered seamless integration with other Oracle products. The solution also offered excellent
post-implementation management and low total cost of ownership.
For this project, SK Telecom has modularized the development scope of the project and
established a role & responsibility group within the task force team to work in parallel with
each other. This reduced the development time and minimized trial and error. Oracle
Support Services provided assistance in the pre- and post-implementation period. SK
Telecom went live on Oracle Exadata in November 2009.
SK Telecom is the largest mobile communications service provider in Korea. The company
specializes in data-driven applications and advanced multimedia services delivered to cell
phones, personal digital assistants, and MP3 players.
64
Texas A&M University System
Oracle Customer:
Texas A&M University System
College Station, TX
www.tamus.edu
Industry:
Annual Revenue:
US$3.4 billion
Texas A&M University System Improves
Management of More Than US$700 Million in
Research Activity
The Texas A&M University System is one of the largest systems of higher education in the
nation, with a statewide network of 11 universities, seven state agencies, and a
comprehensive health science center. The university system educates nearly 115,000
students and employs nearly 27,000 faculty and staff.
Challenges
Employees:
27,120
••
••
••
• Oracle Fusion Middleware
Improve cross-organization information management for the university system’s robust
academic research initiatives, which total more than US$700 million annually
Establish a unified, modern Enterprise 2.0 platform to better manage research resources
and expertise
Coordinate work across the university system’s various research organizations and improve
collaboration on research projects involving more than one institution
• Oracle WebCenter Suite 11g
• Oracle Universal Content
Management
Solutions
••
••
••
••
••
••
“With our Oracle-powered
Enterprise 2.0 solution, we
streamlined the research
management process across
multiple institutions and
empowered our researchers
with a personalized, flexible user
interface.”
Leonarda Horvat, Chief
Information Officer and Director
of Information Systems, Texas
A&M University System
••
••
••
Built an integrated research information system with Oracle Database 11g and Oracle
WebCenter Suite 11g, streamlining the previously time-consuming process of managing
research projects across multiple institutions and empowering researchers with a more
dynamic and flexible user interface
Gained the ability to better manage available research resources and expertise, while
facilitating teamwork, through a complete, open, and integrated Enterprise 2.0 user
interface
Delivered a role-based view of system wide research and grants information through
customizable researcher portals
Integrated with Oracle Universal Content Management to store all content in one location
Integrated Web services with the university’s financial applications to provide real-time
insight into research budgets
Reduced reliance on the IT department by enabling researchers to customize their own
portals with easy-to-use tools
Minimized development and maintenance costs by deploying the Oracle system on a
shared services model
Utilized Web 2.0 capabilities such as wikis and blogs to increase collaboration with
internal and external stakeholders
Made plans to deploy more social networking tools and expand system access to thousands
of faculty and student researchers
65
The American University in Cairo
Oracle Customer:
Cairo, Egypt
www.aucegypt.edu
Industry:
Annual Revenue:
US$90.6 million
Employees:
1,000
The American University in Cairo Reduces
Database Tuning Time from Several Weeks to Two
Days
The American University in Cairo (AUC) is the country’s premier English language
university. Established in 1939, the institution offers a wide range of academic courses to its
5,000 undergraduates.
Challenges
••
Accelerate database tuning to ensure reliable student data transactions
••
Reduce the time required to create applications, such as a student management application
••
Minimize student information database downtime caused by data overloads
••
Improve database backup and recovery times during outages
• Oracle Developer Suite
Solutions
• Oracle JDeveloper
••
• Oracle Academy: Advanced
Computer Science Bundle
••
••
••
••
••
“Oracle Database 11g is one of
the best databases we have
ever used. The graphical user
interface and embedded Oracle
Application Express enable us
to develop applications much
more easily and efficiently. Our
students are also using Oracle
Developer Suite as part of their
computer science course. The
technical support we have
received from Oracle has been
exemplary.”
Sherif El Kiki, Technical Manager,
••
Implemented Oracle Developer Suite as part of the Oracle Academy: Advanced Computer
Science Bundle initiative, allowing students to create applications in their AUC computer
science courses
Gained access into functions from a graphical user interface in Oracle Database 11g, which
reduced database tuning time from several weeks to two days
Enabled the university to test changes and options from one screen on Oracle Database
11g’s graphical user interface, thereby improving database efficiency
Reduced the time required to create applications from months to a maximum of a week by
leveraging the embedded Oracle Application Express functionality in Oracle Database 11g
Used Oracle Database 11g to improve control over transactions, preventing system outages
previously caused by students simultaneously working on computer science projects
Leveraged the efficiency inherent in Oracle Database 11g to reduce data backup and
recovery times from three days to 30 minutes
Received rapid technical support for Oracle Developer Suite and Oracle Database 11g via
Oracle Academy, enabling AUC to receive resolution on all queries in less than a day
66
TUI Nederland N.V.
Oracle Customer:
TUI Nederland N.V.
Rijswijk Zh, Netherlands
TUI Nederland N.V.
TUI Nederland N.V. Improves Service and Online
Sales with Data Warehousing Solution
www.tui.nl
TUI Nederland N.V., formed in 1995 by a merger of the nation’s two leading tourism
companies at the time, Arke and Holland International, is now one of the leading travel
agencies in The Netherlands. TUI Nederland includes approximately 220 travel agencies.
Annual Revenue:
Challenges
Industry:
US$1.3 billion
Employees:
2,200
••
••
Improve database performance to meet the challenge of providing real time information on
travel opportunities despite ever-changing travel pricing, taxes, and availability details
Improve online transaction processing (OLTP) performance to optimize online sales by
improving the customer experience on the company’s Web sites
Solutions
• Oracle Exadata
••
••
••
••
••
Deployed Oracle Exadata to improve database performance significantly in terms of speed
and scalability
Upgraded to a high-performance data warehouse that enables online customers and
agencies to see the most up-to-date and accurate travel details such as pricing, taxes, and
availability
Enhanced customer experience by using Oracle Exadata to improve data quality and speed
up processing time, enabling TUI Nederland’s Web sites to provide customers with
up-to-date availability information for each specific travel option before the booking
process begins
Optimized online sales with the OLTP functionality by providing faster transaction
processes, resulting in more online conversion and higher sales
Accelerated information processing, enabling TUI Nederland to process changes in price
and availability in a few hours, a process that previously took up to several days to
complete
“TUI Nederland selected Oracle
Exadata because it is the only
solution that meets our database
requirements— including online
transaction processing. The
performance and scalability
of Oracle Exadata enables our
travel agents to find answers
to complex questions quickly,
leading to greater efficiency,
improved service levels, and
ultimately a better market
proposition.”
Eli Lysen, Senior Manager ICT,
TUI Nederland N.V.
67
Vermantia Media Group
Oracle Customer:
Vermantia Media Group
Athens, Greece
www.vermantia.com
Industry:
Employees:
20
• Oracle Enterprise Linux Basic Limited
Vermantia Media Group Eliminates Service
Downtime by Deploying New Database Solution
in Under 10 Days
Vermantia Media Group is a new, integrated services provision media group, which, through
its sophisticated business units, produces, delivers, and supports interactive television
content and applications. It focuses on sports betting and fixed-odds gaming and acts as a
one-stop-shop for content aggregation, production, and technological integration.
Vermantia is a unified service provider, combining technological know-how in iTV
applications, games-related software development, live studio production, continuous play
out and gaming content aggregation.
Challenges
••
••
••
••
Develop a production environment with zero downtime as well as streamlined and
simplified database administration
Deploy a database solution to collate and deliver live data, statistics, and other information
to be presented on screen
Adopt technology that cost-effectively meets current requirements for live-feed
broadcasting while providing redundancy and scalability for future growth
Build business on stable, coherent, scalable, and secure operating system, compatible with
database, hardware and in-house skills, while suitable for live broadcast environment
Solutions
••
••
“We are a media integrator and
producer, broadcasting live on
air for several customers, while
simultaneously developing
new business. Oracle Database
11g with Real Application
Clusters has enabled us to load
balance and provide hardware,
application and network
failover, thus eliminating service
interruptions.”
Dmitris Tzortzis, Director of
Technology, Vermantia Media
Group
••
••
••
Deployed Oracle Database 11g with Real Application Clusters, providing dual
redundancy, eliminating downtime, and saving Vermantia a minimum US$2,700 (€2,000
Euros) per customer per day of database outage
Saved one month of third-party integration overhead, compared with previous
deployments, by integrating and deploying Oracle technology in-house, in less than ten
days
Enabled four staff dedicated to database maintenance to be redeployed and replaced with
two part-time administrators, through stability and intuitive management of Oracle
Database
Integrated industry-standard Oracle Enterprise Linux in-house, including
industry-standard server and storage hardware, delivering inherent security, scalability and
stability, as well as tighter integration with Oracle Database
Accelerated planned expansion of core linear sequential programming towards rich
interactive television content, thanks to scalability and fault tolerance of Oracle Real
Application Clusters, plus clear Oracle Database upgrade paths
68
Vitalia Tu Centro de Día
Oracle Customer:
Vitalia Tu Centro de Día
Madrid, Spain
www.vitalia.com.es
Industry:
Vitalia Tu Centro de Día Creates Technological
Platform to Standardize Care and Secure Patient
Data
US$4.5 million
Founded in 2004, Vitalia Tu Centro De Día is an organization focused on specialized care
and treatment for seniors in day centers, using its own philosophy known as the Hoffmann
Method. In six years, it has opened ten new centers under a franchise system employing
about 150 people. The company has a plan for growth and expansion in Spain, Latin
America, and the United States.
Employees:
Challenges
Healthcare
Annual Revenue:
100
••
••
• Oracle Database Vault
www.adiante.es
Handle personal information with a high level of security in accordance with the Spanish
Data Protection Law
••
Guarantee that no one without proper authorization is able to access system information
••
Set up a simple-to-use system with the proper Web access requirements
Oracle Partner:
Adiante Nuevas Tecnologías
Translate the organization’s working methodology into a technological platform that
systemizes the operating protocols of each professional and the therapy schedules for each
pathology
Solutions
••
••
••
••
Created a platform for the Hoffman Method on Oracle Database Enterprise Edition 11g
Worked with Oracle Partner Adiante Nuevas Tecnologías to design Web interaction and
modeling, carry out analyses and design of the database, begin the development of .NET,
and study data to protect data and security measures to implement
Protected privacy and confidentiality of Vitalia´s patients´ data with Oracle Advanced
Security, codifying data and restricting access by means of an authentication process
Controlled who can access data, when and where, with Oracle Database Vault
“We need global providers
that can give us guaranteed
continuity, and Oracle is
synonymous with peace of
mind in this respect—offering
us scalability, support, and an
international presence. Due to
our growth plans, we needed a
global partner that will support
us as we grow, and Oracle has
met that need for us.”
Catalina Hoffmann, Managing
Director of Vitalia Tu Centro de
Día
69
Volume Ltd.
Oracle Customer:
Volume Ltd.
Reading, England
Volume Ltd. Gains Instant ROI from Technology
Upgrade
www.volume.co.uk
Industry:
Annual Revenue:
US$8.4 million
New-generation marketing communications agency Volume Ltd. leverages its creative
expertise to design, deliver, host, and support online marketing campaigns and multichannel
solutions for some of the world’s largest organizations. Volume’s success has won it the
business of many leading companies including Dell, Linde Group, and Yahoo!
Challenges
••
Employees:
70
••
••
Support data loads expanding by 43% each year and underpin annual revenue growth of
50%
Increase footprint and extend competitive advantage
Solutions
••
••
••
••
••
••
••
••
Replaced legacy infrastructure with Oracle Database 11g using an in-house team
Went live in two months with no disruption to 60 hosted customer applications and
multiple live campaigns
Used Oracle Secure Files feature to gain a single repository for the storage, management,
and back-up of all data
Boosted response times with faster data access and retrieval
Automated routine system management with Oracle’s self-healing features, enabling IT
team to focus on proactive, value-generating activities and improve customer service levels
Migrated 50% of campaigns to new system within six months
Continued running smaller campaigns on Microsoft .NET during the phased migration to
the new operating platform
Halved server numbers required using Oracle’s advanced compression and data
partitioning features
••
Reduced energy costs by 40% within six months of go-live
••
Gained almost instant return on investment while using less than 20% of full functionality
••
Set to generate further efficiencies using more features
••
“Oracle Database 11g enables
us to punch above our weight
in a highly competitive industry.
It underpins our strategy to
become the leading company in
our sector.”
Chris Sykes, Managing Director,
Volume Ltd.
Offer the highest levels of performance, scalability, reliability, and security for customers’
business-critical campaigns
••
Won renewed confidence of customers by backing up customer-facing applications with
highly reliable IT platform
Built solid technology foundation to underpin bids for larger and more complex projects
while increasing competitive edge
70
Wellcome Trust Sanger Institute
Oracle Customer:
Wellcome Trust Sanger Institute
Cambridge, England
www.sanger.ac.uk
Industry:
Life Sciences
Employees:
850
Wellcome Trust Sanger Institute Manages
Terabyte Data Growth Each Week While Driving
Down Costs
Leading global genome research institute Wellcome Trust Sanger Institute (WTSI) uses
large-scale sequencing, informatics, and analysis of genetic variation to further the
understanding of genes in health and disease. Responsible for the completion of one-third of
the human genome, WTSI is driving the 1000 Genomes Project, an international research
consortium formed to create the most detailed picture of human genetic variation available
to date.
Challenges
••
••
Ensure continued rapid accessibility to 650 researchers and the worldwide scientific
community of 74 terabytes of large object (LOB) sequencing data in the WTSI’s short read
archive, while handling data growth of 4 terabytes to 10 terabytes weekly
Cut hardware and system maintenance costs
Solutions
••
••
••
••
••
••
“Oracle’s Secure Files storage
feature makes the Oracle
Database 11g a major platform
for managing large object data
types while guaranteeing rapid
retrieval speeds, improved
system performance, optimized
space and hardware usage, and
infinite scalability.”
Karen Ambrose, Senior Database
Administrator, Wellcome Trust
Sanger Institute
••
••
••
Implemented Oracle Database 11g to benefit from Secure Files, a re-engineered storage
concept that enables large unstructured files to reside and be managed in the database
Used Secure Files to consolidate structured and unstructured LOB data, such as complex
sequenced data previously held in separate file server-based archiving systems, on Oracle
Database 11g
Leveraged Secure Files to deliver file system-like performance for LOBs with optimized
algorithms that deliver 10 times faster retrieval, read, and write speeds than with Oracle
Database 10g
Maintain data integrity and control access to the data
Optimized advanced space management and leveraged smaller footprint enabled by Secure
Files to reduce support costs
Streamlined system management and increased availability by using Oracle Partitioning in
Oracle Database 11g to divide large tables into smaller, manageable units
Leveraged Oracle Real Application Clusters to guarantee data availability through seamless
load sharing and instant failover
Cut costs by gaining the ability to use commodity hardware with cheaper storage devices
and simplify the backup system
Gained the ability to accommodate exponential data growth
71
Where 2 Get It, Inc.
Oracle Customer:
Where 2 Get It, Inc.
Anaheim, CA
www.where2getit.com
Industry:
High Technology
Employees:
Where 2 Get It, Inc. Maintains Competitive Edge
by Facilitating Innovation and Minimizing
Customer Costs
Where 2 Get It, Inc. provides location-based services to help consumers find products and
services online and locally. Founded in 1997, the company offers comprehensive Web,
mobile and search-based locators for manufacturers and retailers (including restaurants,
franchise and local service companies).
Fewer than 500
Challenges
••
• Oracle Spatial
Oracle Partner:
NAVTEQ
www.navteq.com
••
Improve management of multiple geospatial services
••
Facilitate the development of new offerings and improve customer service
••
Maintain competitive edge by reducing costs and licensing fees
Solutions
••
••
••
••
Integrated all of the company’s geospatial services onto Oracle Database 11g, a unified,
scalable system —lowering total cost of ownership and enabling the company to maintain
competitive pricing for its customers
Boosted productivity and minimized time devoted to customer maintenance—enabling IT
staff to focus on more strategic activities
Facilitated rapid application development by providing developers with an easily
configurable solution and consistent and user-friendly application programming interface
Leveraged a hosted IT platform to eliminate the need to charge customers up-front costs or
long-term licensing fees
••
Provided the ability to handle hundreds of millions of customer transactions
••
Ensured 100% availability with cluster-based failover capabilities
••
“Oracle Spatial provides us
with the performance and
scalability we need to support
our wide-ranging geospatial
services and ever-increasing
transaction volume. We currently
handle hundreds of millions of
transactions seamlessly, and are
confident in our ability to scale to
10 times our current load without
any issue.”
John Scarborough, Director of
Engineering, Where 2 Get It, Inc.
Provide a robust foundation for the company’s complex geospatial information system
applications
Leveraged industry-standard content from Oracle Partner NAVTEQ to ensure the highest
levels of data compatibility for customer applications
72
Xactly Corporation
Oracle Customer:
Xactly Corporation
San Jose, CA
Xactly Corporation Improves Database
Performance by 20% to 25% with Upgrade
www.xactlycorp.com
Industry:
High Technology
Employees:
“As a software-as-a-service provider, we have to earn our customers’ business
each day. Oracle Database 11g Enterprise Edition provides the performance,
scalability, and availability we need to deliver on our service level agreements and
maintain the highest level of service.”
Satish Palvai, Cofounder and Chief Technology Officer, Xactly Corporation
More than 120
Enterprise Edition
Businesses everywhere recognize that sales compensation programs are one of the keys to
motivated, productive, successful sales teams. Successful compensation programs can
significantly impact the bottom line with increased profits—not to mention improved
employee morale. A growing number of businesses have looked to automated sales
compensation solutions as a way to more efficiently run compensation programs. Historically,
however, the vast majority of companies were unable to afford such solutions due to high
up-front software license costs and maintenance fees.
Xactly Corporation was founded in 2005 to meet the needs of a broader market, leveraging
the software-as-a-service (SaaS) model to provide affordable on-demand sales compensation
solutions that allow companies of all sizes and budgets to improve business performance
without complex software implementations and high costs. Using Xactly software solutions,
companies can easily and affordably design, implement, manage, audit, and communicate
sales compensation programs. Today, Xactly also offers software for sales performance
management, analytics, and various other sales-related tools.
To support its software, Xactly needed a reliable database solution to store customers’ sales
data—aggregated from disparate systems into a secure, hosted repository—and enable them
to access and analyze that vital data around the clock. Xactly deployed Oracle Database
Enterprise Edition in 2005 and then three years later upgraded to Oracle Database 11g
Enterprise Edition to take advantage of new features including Oracle Active Data Guard.
“Oracle Database Enterprise Edition is vital to our business, and the new version, 11g, has
already brought significant improvements to our system performance. Overall, we are
already seeing a 20% to 25% performance improvement,” said Satish Palvai, cofounder and
chief technology officer, Xactly Corporation.
Improving Performance and Quality of Service
Given the nature of Xactly’s business, it needs to ensure that customers can access and
quickly query their sales data 24 hours a day, seven days a week, 365 days a year. Further, as
a growing company, Xactly needs a scalable solution.
“As a SaaS provider, we have to earn our customers’ business each day. Oracle Database 11g
Enterprise Edition provides the performance, scalability, and availability we need to deliver
on our service level agreements and maintain the highest level of service,” Palvai said.
With the upgrade to 11g, Xactly gained several new features to support these goals. For
example, the Oracle Active Data Guard feature allows the company to offload inactive data
to standby systems. In addition, Oracle Advanced Compression enables Xactly to
significantly reduce database storage footprint and resource requirements; and Oracle
Partitioning helps to improve performance efficiency.
73
Xactly Corporation
Key Benefits:
• Improved overall database performance
by 20% to 25%
• Delivered faster, more accurate data to
customers
• Enabled offloading of reporting data to
standby systems to increase
performance of the primary database
• Built a solid foundation for a new
analytics application
Xactly has deployed Oracle Active Data Guard and found it to be particular useful as it
relates to delivering accurate, responsive reports, while maintaining high system
performance, according to Palvai.
“In any type of sales compensation or sales performance management application, there is a
good deal of data in terms of commissionable events, sales orders, and related rules for
compensation rewards, such as commissions and bonuses,” Palvai said. “So not only are we
processing internal operations related to that data, but we are also trying to provide all of our
reports in real time or near real-time. Oracle Active Data Guard’s ability to allow us to
offload the reporting activities from the primary database is extremely important and has
helped us improve our overall database performance.”
Enhanced Troubleshooting
In addition to the Oracle Active Data Guard deployment, Xactly is currently exploring and
testing several other features within Oracle Database 11g Enterprise Edition. Oracle Total
Recall and Oracle Flashback Technology are particularly attractive, according to Palvai.
“The primary reason that the Oracle Flashback and Oracle Total Recall features caught my
eye was their ability to troubleshoot production issues. We can capture a scenario, bring it
in-house, and replay the scenario to see what’s happening. This will enable us to solve
problems quickly,” Palvai said.
These features will not only help Xactly troubleshoot production issues, but also workloads,
helping to assess system performance based on a given scenario. In addition, the flashback
feature could help Xactly recover data in the case of a disaster or some other unfortunate
event.
Efficient Data Storage
Compression technology is another feature Xactly is testing. “Oracle Advanced Compression
can help Xactly manage disk space most efficiently in terms of getting the throughput we
desire. We have been testing the new features, and right now we are seeing about a 20%
improvement. We will continue to do more tests as this is a product we are eager to
implement,” Palvai said.
Partitioning Capabilities
Xactly also benefits from Oracle Partitioning, another feature of Oracle Database 11g
Enterprise Edition.
“Partitioning enabled us to divide customer data, which is all on a single instance of the
database, to improve performance significantly and to provide secure access,” Palvai said.
74
Xactly Corporation
Foundation for New Analytics Service
In addition to Oracle Database, Xactly has implemented Oracle Business Intelligence
Enterprise Edition to deploy an analytics solution that helps customers track and analyze
what they have sold, to whom, where, through which channels, and at what discounts.
The analytics application will provide out-of-the-box dashboards for common functions,
such as sales incentive analysis, sales performance analysis and product performance analysis
reports, and dashboards that work immediately without any customization or configuration
needed. Oracle Business Intelligence Enterprise Edition will help Xactly deliver advanced
reporting capabilities as well as dashboard creation tools that help end users gain value from
the analytics application much more quickly.
Seamless User Experience
With Oracle as its foundation, Xactly is able to deliver high-quality, low-maintenance
software to its end users. Due to its multi-tenant approach, Xactly can offer more affordable
solutions and easily manage its internal architecture, including software upgrades, without
disruption to its customers.
“Oracle has provided the reliability, scalability, and high availability necessary to enable us
to deliver a quality user experience and succeed in the SAAS market,” Palvai said.
Improved Engineer Productivity
With the enhanced features in Oracle Database 11g Enterprise Edition, Palvai noted that
Xactly’s engineers spend less time managing the infrastructure, freeing up more time to
work on advancing the company’s end-user applications.
“Because our engineers do not have to spend day in, day out watching the databases, we can
focus more on our core strengths—our applications. This has allowed us to innovate to
provide more and even higher quality applications to the end users,” Palvai said.
Why Oracle?
“When considering a database solution, we did not spend a great deal of time considering
other databases,” Palvai explained. “My prior experience with Oracle was positive, and I
strongly believe that—when you look at SAAS applications or multitenant
applications—Oracle’s technology is the strongest and best choice.”
Xactly originally implemented Oracle Database in 2005. The upgrade to Oracle Database
11g went smoothly, with the final migration of data lasting only 10 hours, according to
Palvai. Xactly runs Oracle Database 11g Enterprise Edition and Oracle Business Intelligence
Enterprise Edition on multiple database servers connected by Oracle Active Data Guard and
running on Linux.
75
Xactly Corporation
Advice from Xactly Corporation
••
••
When deploying a SaaS or multitenant application, the infrastructure and technology
choices are very important to consider early on so you do not spend time rewriting or
re-doing things later.
When you are getting started, particularly as a start-up, there may be a less expensive,
lower-quality solution you could use. However, a few years later, you would probably have
to come back and recode and redo everything to achieve the reliability, availability, and
scalability you need. So be sure to select a technology solution that supports you not only
today, but also tomorrow.
Xactly Corporation is a market leader in on-demand sales performance management. The
company’s flagship product, Xactly Incent, enables sales and finance executives to design,
implement, manage, audit, and optimize sales compensation management programs easily
and affordably. The Xactly family of products is used in a variety of industries and at
companies of all sizes.
76
Yuntaa
Oracle Customer:
Yuntaa
Groot-Bijgaarden, Belgium
Yuntaa Builds Web 2.0 Content Management
System to Support Rapid Growth Objectives
www.yuntaa.com
Industry:
Employees:
33
Yuntaa, a Web 2.0 company based in Belgium, provides a range of feature-rich online
services, including online backup, synchronization, and storage of audio and video files. In
addition, the company provides customers with multi-media collaborative tools for sharing
content and documents. With Yuntaa, organizations looking to incorporate Web 2.0
concepts—such as forums, wikis, file sharing, and instant messaging—into their businesses
can do so securely, cost-effectively, and with minimal disruption to operations.
Challenges
••
Oracle Partner:
••
••
Axio Systems
www.axio.be
Support growth objectives with a central content management system that eliminates data
integrity issues associated with storing Web 2.0 content and metadata in disparate
locations
Implement technology that provides customers with rapid, accurate, and reliable access to
user-generated content
Leverage a scalable platform to manage, administer, and backup multiple terabytes of Web
2.0 content on demand
Solutions
••
••
••
••
••
Implemented Oracle Database 11g with Oracle Partitioning as a content repository to
maintain, secure, and back up metadata and Web 2.0 content in a central location
Implemented Oracle Advanced Compression, resulting in lower storage costs, reduced disk
space requirements, and improved application performance
Built a solution that consistently backs up amended data, providing rapid switchover
capabilities to a back-up storage solution
Implemented Oracle Advanced Security with Secure file, offering the highest level of
authenticated access to stored content, while mitigating the risk of data loss
Maximized return on investment by creating a system that requires minimal time to
manage and administer
“Valuable content belongs in
a secure, central database
where it can be easily managed,
automatically backed up—ideally,
with minimal man hours. There
is nothing more important to
us than our customer’s content,
which is why we chose Oracle
to secure our information and
support our growth strategy.”
Andy Barrett, Chief Technology
Officer, Yuntaa
77
Zebra Technologies Corporation
Oracle Customer:
Zebra Technologies Corporation
Vernon Hills, IL
www.zebra.com
Industry:
High Technology
Annual Revenue:
US$868 million
Zebra Technologies Corporation Upgrades to
E-Business Suite Release 12.1 for Process
Efficiency
Zebra Technologies Corporation provides products and solutions to identify, track, and
manage assets for improved business efficiency. The company sells printers, state-of-the-art
software, and hardware solutions and enables improvements in sourcing, visibility, security,
and accuracy to help its customers to put the right asset in the right place at the right time.
Challenges
Employees:
3,200
• Oracle Financials
• Oracle Purchasing
••
••
••
• Oracle Procurement
• Oracle Human Resources
• Oracle Advanced Supply Chain
••
••
Planning
Solve IT challenges from rapid growth that resulted in having a number of applications
that didn’t communicate with each other
Enable offshore supply chain and order-to-cash processes, so product assembly could take
place in Asia
Deploy a mature, robust, solid enterprise resource planning (ERP) solution as the
backbone to other modules being deployed
Increase competitive advantage through process efficiency
Upgrade to Oracle Database 11g and Oracle E-Business Suite Release 12.1 at the same
time, so users would have one major change period
• Oracle Customer Hub
• Oracle Application Integration
Architecture Foundation Pack
Solutions
••
• Siebel Marketing
••
• Siebel Partner Relationship
Management
••
••
••
••
“Oracle E-Business Suite Release
12.1 is the backbone to all other
modules that we are deploying.
It’s home for global financials,
the core for our CRM, and it is
where all of our order fulfillment
takes place. Oracle has delivered
what it promised.”
Don O’Shea, Chief Information
Officer, Zebra Technologies
Corporation
••
••
••
Upgraded to Oracle E-Business Suite Release 12.1 to help execute a currency conversation
project and take advantage of expanded functionality in the new release
Implemented global ERP solution in Europe, North America, Latin America and Asia,
running on a single instance and enabling processes to support offshore assembly
Achieved credibility from more than 2,500 users by being able to deliver upgrades in a
rapid manner that are seamless and transparent to the business
Used Oracle E-Business Suite Release 12.1 as a multi-organizational access control where
there is a shared service opportunity to save a significant amount of money
Improved tax reporting in nine different countries
Gained advantages with integrated banking reconciliation as well as a number of other
workflow-based transaction solutions
Lowered support costs and upgraded quickly by leveraging Oracle Application Integration
Architecture
Integrated Siebel and E-Business Suite Release 12.1 to be able to pass data successfully
back and forth to meet business needs
Anticipated a 100% return on investment in three to five years
78
NOTES
79
Oracle Corporation
Worldwide Headquarters
500 Oracle Parkway
Redwood Shores, CA
94065
U.S.A.
Worldwide Inquiries
Phone
+1.650.506.7000
+1.800.ORACLE1
Fax
+1.650.506.7200
oracle.com
C00000-00
Copyright © 2010, Oracle. All rights reserved. Published in the U.S.A. This document is provided for information purposes only,
and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject
to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions
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