MLS of Greater Cincinnati, Inc. - Multiple Listing Service of Greater

MLS of Greater Cincinnati, Inc.
(Subsidiary of the Cincinnati Area Board for Realtors®)
14 Knollcrest Drive, Cincinnati, Ohio 45237
Phone: (513) 761-8833 FAX: (513) 761-8860 E-mail: [email protected]
Terry Hankner, Chair
Susan Rissover, V-Chair
Jody Aschendorf
Jim Basquette
Amy Broghamer
Ruth Flath
Charlie Foster
Tom Johansing
Pete Kopf
Debra LaFrance
Roxane Leitsch
Kimberly Lenzo
Mark Meinhardt
Karen Schlosser
Sheila Siermann
Pamela Smith
James Stofko
Kelly Weir
Ken Parchman, President
Joe Mock, Vice President
Jim Abele, CEO
Sharon Chard, MLS Manager
Agenda
MLS Lockbox Committee Meeting
MLS of Greater Cincinnati, Inc.
Monday, January 13, 2014
2:00 – 3:30 pm
2:00 1. Review and approve the minutes from the last meeting.*
2:05 2. Discuss feedback from Communication #2.
2:15 3. Identify criteria and/or questions to be addressed during the demonstration.



Key Points from each vendor
Current Customers for each vendor
Demonstration is scheduled for Wednesday, February 12, 2014
3:00 4. Review Lockbox statistics for new contract planning and possible vendor discussions.
3:25 5. Other Business.
3:30 6. Adjourn.
Next Meeting: Monday, February 3, 2014 if necessary – may be a conference call.
2014 Lockbox Roster
Last Name
Hankner
Rissover
Aschendorf
Basquette
Broghamer
Flath
Foster
Johansing
Kopf
LaFrance
Lenzo
Meinhardt
Schlosser
Siermann
Smith
Stofko
First Name
Terry
Susan
Jody
Jim
Amy
Ruth
Charles
Thomas
Pete
Debra
Kimberly
Mark
Karen Stecz
Sheila
Pamela
James
MLS ID
255294
219570
441037
280345
208894
212463
281177
340314
419493
427341
294135
337791
212350
270801
445788
156665
Office Name
Comey & Shepherd, Realtors
Keller Williams Advisors Realty
HHB Partners, Realtors
Huff Realty
Keller Williams Advisors Realty
Comey & Shepherd, Realtors
Steele, Realtors
RE/MAX Preferred Group
Kopf Real Estate
RE/MAX Preferred Group
Coldwell Banker West Shell
Star One Real Estate, Inc.
Comey & Shepherd, Realtors
Comey & Shepherd, Realtors
Coldwell Banker West Shell
Sibcy Cline, Inc.
Board
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
CABR
Email
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Office Phone
513-561-5800
513-766-9200
513-751-1200
513-574-2300
513-766-9200
513-489-2100
513-891-5555
513-574-0600
513-871-4040
513-533-4111
513-891-8500
513-779-9500
513-489-2100
513-321-4343
513-382-2167
513-984-4100
Position
Chair
Vice Chair
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Adjacent Boards
Leitsch
Roxane
Weir
Kelly
241429
263109
Martha Baker Realty
Coldwell Banker West Shell
HAMF
SOAR
[email protected]
[email protected]
513-863-7776
513-474-5000
Member
Member
Directors - Non Voting
Parchman
Ken
Mock
Joe
168520
425658
Comey & Shepher, Realtors
Coldwell Banker West Shell
CABR
CABR
[email protected]
[email protected]
513-489-2100
513-677-9777
President
President Elect
[email protected]
[email protected]
513-842-3013
513-842-3032
CEO, CABR
MLS Manager
Staff - Non Voting
Abele
Jim
Chard
Sharon
Cincinnati Area Board of Realtors
MLS of Greater Cincinnati
Blank Page
MLS of Greater Cincinnati, Inc.
(Subsidiary of the Cincinnati Area Board for Realtors®)
14 Knollcrest Drive, Cincinnati, Ohio 45237
Phone: (513) 761-8833 FAX: (513) 761-8860 E-mail: [email protected]
Lockbox Committee - November 27, 2013
Charlie Foster, Chair; Terry Hankner, V-Chair; Sharon Chard, MLS Manager
In an effort to maintain transparency during this process, the Lockbox Committee would like to make the membership
aware of upcoming developments with the Electronic Lockbox (ELB) efforts. Your constructive input is always
welcome.
Q. Why do we need a new ELB system?
A. Per the supplier, the current system cannot be renewed and will no longer be supported…we have to
change/update. Staying with the current system is not an option. Our current contract with Supra concludes at the end
of 2014 and requires a 6-month notification of any changes. Therefore, the Lockbox Committee will continue to meet
to review options with a recommendation going to the Board of Directors in April or May. This will allow us to notify
Supra of either an upgrade to our system or a change of vendor.
Q. Can we use any of the same hardware components we already have?
A. No, the technology is totally different.
Q. Will we get credit for any of the hardware components we currently have?
A. Credit for some/all of the current hardware that members now have in their possession will be negotiated with the
new supplier contract.
Q. What new features can we expect with a new system?
A. There are two ELB front runners (Supra and Sentrilock). Please visit their websites for additional information.
www.supraekey.com/Products/Pages/eKEY-Basic.aspx and www.sentrilock.com/services
The Lockbox Committee will be reviewing, comparing, contrasting and evaluating each system thoroughly with an eye
toward ease of use, reliability, technological advantages, and cost effectiveness. Some specific evaluation criteria will
be:
1.
2.
3.
4.
5.
6.
The ability to use your smartphone and/or a keycard (similar to a credit card) for access.
Instant notification when an ELB is opened.
Ability to track inventory on device.
Additional hardware (if any) needed to obtain security access updates.
No cellular service required at the lockbox.
The ability to accommodate Non-Member access. (on a limited basis)
Q. I work with neighboring MLS’s. Will this system be compatible with the other MLS’s or will I need different
equipment?
A. The Lockbox Committee would like very much to coordinate the type of system used with other Boards/MLSs and
will take that coordination into consideration when reviewing the potential vendors…so the real answer is that we
don’t know yet whether compatibility will be possible or not.
If you have additional questions, concerns or constructive feedback, please contact Charlie Foster at
513-205-2711 or [email protected].
Blank Page
Against ELB’s (20)
Just curious why we even need Electronic Lockboxes. Many of the listings that I have and many that I show are on the
manual lockboxes and that seems to work.
This just seems like an additional expense that in not really needed?
I'm 100% for combination boxes. Most of the Cincinnati MLS members are back to using combo boxes....at least on the
west/northwest sides of town. If I show 10 houses today, 8 will be on combo boxes and 2 will be electronic. It's just not
prudent for Realtors to have to continue using the electronic system. If I get a call from a client and they want to see a
home on short notice and I don't have my electronic key, it's just a huge hassle. I find myself hoping that all listings I show
are on combo boxes....all of Indiana is, and most of Cincinnati is. I say we drop Supra completely.
I wish that the agents could have the opportunity to express their opinion on the lock box changes.
A large number of agents and companies do not use the current system.
Go back to combo locks, they work for All!
That's my opinion.
The best solution, if possible, would be to go to all combo lock boxes. OR, a lock box where no external device is needed to
open the box (the supra keypad is a major hassle).
Thank you,
We don't use elec. lock boxes in our area so it is important that their is a way to have easy access when we have showings
in the Cinn. area. We can have a similar situation in the Dayton area, or we have to pay to have boxes we don't use for two
different areas. Otherwise the owners have to leave their homes unlocked or the listing agent has to be there to open the
home.
Thank you for considering this in advance.
Feedback on ELB. I personally would like to see the whole Supra/ELB system cancelled.
It's expensive to use, cumbersome to carry around and recharge/update each night and
redundant with combo lock boxes. It's seems like Supra is just trying to make additional
money from agents by replacing one system with another. The cost must be the same or
less then the current system in order to make it attactive for agents to use.
Combo lock boxes work just
fine and if they are good enought for banks, FHA and property security managers they
are good enought for agents.
Its my personal opinion that elb is more of a pain than it is worth (as opposed to manual lock boxes), extra
expense, and hassle. My vote is to dump the whole elb system. I never liked them. (updating, charging, etc.) most
of us out here in the field are not super agents busy everyday with clients, so our showings are here and there a
month. The elb key is just another piece of equipment to act up, remember, and update on the off occasion that a
home you might show may have one. On top of that there are the expenses that go along with having to have it.
I often only show Listings in Cincinnati MLS without ELB. It's expensive to keep a key pad for 8 or 10 sales a year.
If I could pay a small fee and use my smart phone that would be acceptable.
I would sell more in Cincinnati MLS if it were more convenient.
I realize the manual lockbox battle was fought and won some time ago in favor of the ELB. I
wonder, however, if members/brokers were polled on this matter today, how many would reply
that the ELB would be their preference versus the manual lockbox? There may be
overwhelming support to stay with the ELB. Perhaps lots of agent and brokers find the
information available from the ELBs to be very helpful. I don’t find it of any value at all. Now
that the time has come yet again to make another sea change in this technology, I think it
would be worthwhile to test these waters again before simply ignoring the possible option to
return to a technology that worked very well and cost very little.
I have always been in favor of taking advantage of technology, but I can honestly say there
was a single advantage for my clients or me in going away from the manual lockbox. In fact,
there have been several disadvantages. To names just one is having to meet an
agent/appraiser/stager at a listing who doesn’t have a keypad.
I know I am only one Realtor and there may be many other Realtors and/or brokers who highly
value the ELB. I just don’t happen to know any.
I would like to have the factual information provided by Realtors and brokers as to how the ELB
technology has benefited their clients and themselves enough so to remain with the costly ELB
technology. Perhaps we could all benefit by such enlightenment.
It seems to me that with every change there is more expense that the members need to take on. Technology changes so
rapidly that this will be the problem every some many years. I know safety if a concern but I really feel that the standard,
non-electronic lock box is the way to go. So many of the members from our board and others refused to go along with the
trend. Therefore, the listing agent would have to put on a standard, non-electronic lock box for their specific entry or meet
them at the property.
I tend to use the standard, non-electronic lock box for my properties that I know the agents tend not to have a key pad.
Just my opinion. Typically don't give my opinion but felt I needed to put my two cents in on this one.
Thanks for all the hard work that you and the key box committee are doing to make a wise decision for all the members of
the board.
Look I know I've said this before but why don't we go back to the non electric lock boxes? Look around and
you'll see at least 70 % of the agents are there already. You have to look at the writing on the wall agents
don't want the expense and the hassle of electronic boxes and Boards like Dayton never switched and are
trilled that they didn't. plus why throw out the extra expense when there is NO benefit to it. Lets make this
thing cheaper for everyone and change back! Plus look at the percentage of agents that have no key pad and
are doing business by borrowing someone Else's keypad for the few times that they need one. Charlie we
don't need electronic key pads and lock boxes and people aren't using them, lets dump the expense. Look at
the numbers!
Why don't we simply eliminate the Electronic Lockbox system?
Allow us to simply use combination lockboxes, which Many, many of us do now.
The ELB is simply a money grab that costs us more to do business.
I woundn't even own an electronic key pad, however sometimes some of the homes I show have an ELB. Probably about
50/50. But I still have to pay the yearly fee and mess with the cradle, etc.
My opinion, quit increasing the cost of doing business, Eliminate the Electronic Lockbox system.
Just my .02 cents.
Regarding the message below, I would like to personally weigh in on the lock box issue. I don’t know if you would
file this under “constructive” necessarily, but I personally know many agents (myself included) that would prefer to
do away with the electronic lock boxes all together. The last thing we need as agents is another expense to
undertake, as I’m sure the “new hardware” will come with extra expenses, despite the fact that many agents don’t
like the lock boxes to begin with. It seems an unnecessary when the combination lock boxes have come so far in
terms of security, etc.
I don’t know where this falls in with what the board will consider, as I’m sure another round of electronic lock boxes
will be implemented whether the dissenting voices are a majority or not. Will we as agents have the opportunity to
have our voices heard, perhaps through a survey of some sort? I thought it was at least worth sharing my thoughts
with you, especially since I know I am not alone in feeling this way.
Charlie. Only 25% usage in the Fairfield area. Dayton does not use electronic lockbox. Southeast 0hio does not use them
effectively. Two large companies do not force their people to use them. They are more expensive than the combo lockbox.
The Reo listings do not use electronic(25% of the listings). Agents share the codes and pads. I have in our company history
only once had a situation where it proved who was at fault on a showing. Unfortunately it was our agent. The electronic
lockbox is a great idea but without MANDATORY usage it has not worked as promised.. My proposal is this: A survey of
the realtors as to the objections and why they fail to use them. #1 would be cost. The next reason is cost. I would also survey
the brokers as to will they require usage by all? Not new ideas but with limited participation is an ideal worth
pursuing? Streetcar ? Thanks for your time.
There are less realtors using ELB, why do we even need them, it's just another thing that we are being forced to use and
pay for. I would say over 60% of homes I show do not use a ELB. If you took a vote today I would say that it would be
unanimous to do away with them. We pay enough dues.
Why don't we simply eliminate the Electronic Lockbox system?
Allow us to simply use combination lockboxes, which Many, many of us do now.
The ELB is simply a money grab that costs us more to do business.
I woundn't even own an electronic key pad, however sometimes some of the homes I show have and ELB. Probably about
50/50. But I still have to pay the yearly fee and mess with the cradle, etc.
My opinion, quit increasing the cost of doing business, Eliminate the Electronic Lockbox system. Just my .02 cents.
My biggest concern and fear about changing over to a different system is the likelihood that agents as myself who have
invested a good amount of money in their lockbox inventory are going to come out on the short end of the stick. I would
hope that as the info is stated in this email there will be a fair exchange for my inventory. Not only that but the key itself
was quite an investment for all realtors involved.
Regarding the lock boxes. They were very expensive and I certainly hope that we will be able to get the
full credit for our cost of these lock boxes. I have many of them and have spent a large amount of
money for them. We should be able to exchange or get $100 credit for each one we turn in.
I know the lock box committee is hard at work, it's a big job. I only wanted to make a comment. As I am out showing
houses about half of them are on combination lock boxes, which is fine as long as those listing agents have a key pad. I am
wondering if most of them do.
It is probably due to the market the last few years and the added expense to agents having to pay a lock box yearly fee and
buy the expensive lock boxes. I am wondering if the committee is also considering doing away with the electronic lock box
system all together and see how it works. Are they still being used in many markets around the country?
If you need anyone on your committee next year I would like to be a part of it.
Thanks and hope all is going well with you
Would prefer to go back to combo locks, many agents not using Supra, many appraisers also don’t use. Would be
less hassle and cost without it.
Positive Feedback (12)
THANK YOU! The Cincy MLS desperately needs a new lockbox system. If you need bodies to be part of this process, I’m
happy to donate my time and experience from other boards.
Thank you for reviewing the details; I have no additional input because all of my questions are already answered
below.
The reason I'm messaging you is because the NKY MLS staff made the decision on a new electronic key system
a couple of years ago without consulting us, the members. When I found out it was not compatible with
Cincinnati's Supra key, I quizzed a staff member on how they reached the decision and found out the girls in the
office liked the flashlight feature. Later, I heard from another staff member, that they were receiving a portion of
the proceeds. Since it was done without consulting us, I don't trust their decision making abilities or that it was
done in the best interests of the members. Regardless of an incentive a supplier may offer, the decision should
be done in the manner that you are doing below.
If it is necessary to upgrade our ELB system I highly recommend Sentrilock. When in a different market our board changed from
Supra to Sentrilock.
Sentrilock is an amazing tool. If you have seen it demonstrated, you will see what an advantage the system holds over Supra.
Should you wish to discuss this further, please do not hesitate to contact me. I can best be reached at 513
If I may add my thoughts: Please do the Supra eKey option. When I dream at night, it's about a day when Cincy
and NKY use the same system! (I know they won't be compatible, but they would at least be the same system)
It would be very helpful to keep start up and continuing costs at a reasonable costs.
Also, something that doesn't have to be updated every day would be helpful as well.
I really like the ideas that were listed in the email about new features you & the committee are researching.
NKAR has had great success with the
New system. It is so much better than
Anything we have had before. Today is the digital age and this keeps listing agents so informed. We need it
I have just recently dumped my land line. I would like a system that allows us to update more than 2x in between hard
wired updates. Many people no longer have landlines and I could not justify any longer paying $40 per month fo one just to
be able to update my key pad. There has to be a better way. Thanks!
5 more that complimented the efforts and appreciated the communications.
September 23, 2013
The Multiple Listing Service (MLS) of Greater Cincinnati is beginning the process of
reviewing new Electronic Lock Box (ELB) systems. The current contract with Supra
expires on January 31, 2015. We must notify them about our future plans no later than July
31, 2014. The MLS Lockbox Committee, with approval from our Board of Directors, must
make a final decision by May 31, 2014.
Cincinnati REALTORS have utilized ELB’s for many years. Subscribing members and
sellers enjoy the basic benefits the ELB affords them: simple access to the property’s keys
for authorized participants, creating a record of those accessing the keys and most
importantly, preventing non-authorized participants from gaining access to the property. In
general, the system has worked well for over 15 years.
Over the next few months, the MLS Lockbox Committee and Staff will be providing
information to educate our members on the options and opportunities for enhancing our ELB
system. Some of the technological advancements afford us exciting changes. The MLS
Lockbox Committee will analyze the benefits of each system, weigh them against the
associated costs and provide a recommendation to the Board of Directors.
Stay tuned for more information over the next couple of months. We look forward to the
opportunity to upgrade our ELB system and will keep you informed during the process.
If you have any questions or concerns, please contact Charlie Foster at 513-205-2711 or at
[email protected].
Sincerely,
____________________
Charlie Foster
Chair, MLS Lockbox
____________________
Terry Hankner
Vice Chair, MLS Lockbox
____________________
Sharon Chard
MLS Manager
Blank Page
IN, KY and OH SentriLock Customers
October 14th, 2013
State Association
City
Agents
Lockboxes
254
87
61
7,155
341
516
369
1,380
564
383
44,059
1,438
2,862
1,395
Jayne Hege
Jayne Hege
Jessica Phillips
Steve Sullivan
Nancy Hartley
Amy Pate
Tracey Malooley
IN
IN
IN
IN
IN
IN
IN
Crossroads Association of REALTORS
Jackson County Board of REALTORS
Jefferson County Board of Realtors
Metropolitan Indianapolis Board of REALTORS
Mid-Eastern Indiana Association of REALTORS
Realtors Association of Central Indiana
Terre Haute Area Association of REALTORS
Columbus
Columbus
Madison
Indianapolis
Muncie
Kokomo
Terre Haute
IN
Upstate Alliance of REALTORS
Fort Wayne
Customers: 8
KY
KY
Central Kentucky Association Of Realtors
Heart Of Kentucky Association of Realtors
KY
Somerset-Lake Cumberland Board of Realtors
Danville
Elizabethtown
Somerset
Customers: 3
OH
OH
OH
Mansfield Association of REALTORS
Northwestern Ohio Board of Realtors
Toledo NORIS Association of REALTORS
Mansfield
Defiance
Maumee
OH
Zanesville Board of REALTORS
Zanesville
Customers: 4
Total Customers: 15
Contact
Email
812.378.2626
812-378-2626
812-574-1101
317-956-5225
765-747-7197
(765)457-0089
(812)234-8732
Supra
Supra
Mechanical
Supra
Risco
Supra
Supra
Ashley Lanning
[email protected]
(260) 426-4700
Mechanical
[email protected]
[email protected]
(859)236-3497
(270)769-2292
None
Supra
[email protected]
606-679-6578
Mechanical
6,437
8,129
60,210
136
364
303
1700
Sissy Fowler
Margie L Harper
Jayne Radford
189
380
689
2,383
377
349
1,851
890
1,047
8,966
Barbara Murray
Donna Baldwin
Sharon Hubbard
[email protected]
419-782-3378
[email protected]
Nancy Cameron
[email protected]
308
1,323
12,226
18,794
74,819
Previous
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
15,220
2,885
Phone #
419-756-1130
[email protected]
419-535-3222
740-452-3890
Supra
Supra
Supra
Mechanical
Blank Page
Sentrilock Key Points
Good morning, Sharon – I appreciate this opportunity to highlight the advantages of the Realtor™ Lockbox system from
SentriLock. It might help to first clarify how SentriLock and the other company’s systems are similar before describing
how our system is better:







Both boxes are very similar in size and weight
Both boxes claim identical overall mechanical failure rates of just under 1%
Both boxes are UL (Underwriters Laboratories) certified
Both boxes have large key compartments for holding multiple keys, fobs, and proximity cards
Both boxes are powered by long-life Lithium batteries that can last five to seven years on average, and which are
warranted for the life of the vendor contract
Both boxes can be opened via a smart phone/tablet app which then delivers an instant showing notification to
the listing agent
Both systems have an optional handheld cellular-based device for agents who do not have smart phones
So as you can see there are several areas of similarities between the basic physical characteristics of the two
boxes. With that being said, let’s focus now on how SentriLock Board customers typically differentiated SentriLock
when selecting us over the other company:
Corporate Ownership:




SentriLock is 100% owned by the National Association of Realtors, meaning we are 100% accountable to this
industry
We are a profitable asset to the Realtor organization, and our Revenue helps fund additional Realtor-centric
initiatives
Our Board of Directors is made up of national leadership figures from the real estate industry
Being owned by the industry that we serve results in Realtor-friendly business practices and outstanding
customer service
Physical Characteristics of the Box:






Manufacturing Materials: Only the Realtor Lockbox uses heat-treated steel in the vault and the shackle, making
it physically stronger and more tamper-resistant than other electronic lockboxes.
Manufacturing Certifications: Only the Realtor Lockbox also has certifications from Industry Canada and Loss
Prevention Certification Board (LPCB) in the UK. These two product testing companies have tougher security
standards than UL. Only SentriLock can meet these standards, which enables us to sell our lockbox in the UK,
which requires LPCB certification. Furthermore, only the Realtor Lockbox has ROHS (Reduction of Hazardous
Substances) Certification, showing that that there are no hazardous substances in our boxes.
Battery: Only the Realtor Lockbox has a user-replaceable battery – so if a battery expires prematurely, agents
can replace just the battery instead of replacing the entire lockbox.
Key Compartment Design: Only the Realtor Lockbox opens from the top, so keys don’t fall to the ground.
U.S. Manufacturing: Only the Realtor Lockbox is 100% assembled in the U.S. (compared to manufacturing in
Mexico)
Backward compatibility: Only SentriLock contractually guarantees that future lockboxes will be compatible with
the current generation lockbox
Software Characteristics:


Non-Member Access: Only SentriLock includes unlimited, universal one-day codes which provide a secure,
convenient, and free access option for non-members, without requiring them to have a smart phone and
download an app, and without additional cost to the Board or the agents. Only SentriLock’s one-day codes can
virtually eliminate the need to ever put a mechanical lockbox on a listing.
Lockbox Assignment to Listing: Lockboxes are automatically assigned to listings via the mobile app




Homeowner Controls: Only the Realtor Lockbox has optional homeowner controls over the access times and
shackle removal
Multiple access options: SentriCard® smart cards and one-day codes mean there are two back-up options if
needed to open a lockbox
Showing Feedback: Optional automated showing feedback requests
Foot traffic data: Data on the number of showings can provide viable predictors of upcoming closed sales
Support:





Board Staff Support: SentriLock provides Board staff/leadership with a dedicated Customer Relationship
Manager
Agent Walk-In Support: SentriLock will provide local support to Cincinnati-area agents at our West Chester
facility (for lockbox distribution, training, etc.)
Agent telephone support: Seven days a week, 8AM to Midnight from our West Chester facility
Agent automated support: 24/7 voice-activated support for one day codes & card renewals
Board staff administrative/usage reports as needed
SentriCard® Benefits:

The mobile app means that the SentriCard smart card is no longer needed to open our lockboxes. SentriCards
are still part of the system, however. Cards can be used for agent IDs, and for tracking attendance at Board
events and CE classes. Cards are also required to take ownership of new boxes. Lastly, the card is important as
a back-up device for opening the box in the event of smart phone failure.
Economic Considerations:

Last, but definitely not least, SentriLock provides the best long-term financial benefit for a Board. SentriLock
designed our lockbox for longevity as opposed to planning for its obsolescence. This is evidenced by our use of
superior materials, and our user-replaceable batteries. This means that SentriLock Boards can elect to purchase
their lockboxes knowing that these units will continue to operate into a second contract term, well after the
initial costs have been fully amortized. Most of our large Boards are currently on extensions to their original
SentriLock contracts, and their only expense is a nominal monthly service fee. As soon as any initial Lease or
Finance component has been satisfied, the Board will experience a significant reduction in the cost of providing
an electronic lockbox system to your members.
I hope this is the sort of information that you were looking for. These are pretty much the main points of a typical
SentriLock presentation. Please contact me if any questions arise. I also was hoping to connect with you this weeks to
discuss some additional details for our updated proposal & presentation, as follows:

Our last proposal to the Cincy MLS was for 5,200 participating agents and 19,000 lockboxes. Can you please
confirm the current quantities that SentriLock and Supra are to use for updated pricing proposals?

SentriLock would like to leave behind working boxes for you and for each of the Lockbox Task Force members,
which would be enabled to open with both the SentriSmart mobile app as well as with custom SentriCard smart
cards/photo ID cards. To do this we will need to create actual member records in our admin system for each
person. Could you please provide me with the name & office name of each task force member – plus anyone
else who will be at the presentation on February 12th? I can probably find all their photos on their web pages or
on LinkedIn, but if you can provide headshots for any of them, that would be helpful. I want to mention that I
will NOT use this info to contact any these task force members. I will consider you to be our single point of
contact unless you tell me differently.
James Reynolds
Director, Regional Sales
www.sentrilock.com
513.618.5802 (direct)
SUPRA Lockbox Systems
Association / MLS Name
Revised: 10-15-13
State
Approx
# Users
ContractSubType
Box Type
1
2
3
4
5
6
7
8
9
10
11
Bloomington Multiple Listing Service, Inc.
Elkhart County Board of REALTORS®
Greater Northwest Indiana Association of REALTORS®
Greater South Bend-Mishawaka Association of REALTORS®
Knox County Board of REALTORS®
Kosciusko Board of REALTORS®
Lafayette Regional Board of REALTORS®
North Central Indiana Association of REALTORS®, Inc.
Northeastern Indiana Association of REALTORS®
Southern Indiana REALTORS® Association
Southwest Indiana Association of REALTORS®, Inc.
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
IN
337
301
1,716
487
45
147
419
155
196
534
774
D&Ekey
ActiveKEY & Ekey
ActiveKEY & Ekey
ActiveKEY & Ekey
ActiveKEY & eKEY Basic
ActiveKEY & eKEY Basic
D&Ekey
ActiveKEY & eKEY Basic
ActiveKEY & Ekey
ActiveKEY & Ekey
ActiveKEY & Ekey
BT iBOX
iBox Only
BT iBOX
iBox Only
iBox Only
iBox Only
BT iBOX
iBox Only
iBox Only
iBox Only
iBox Only
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Ashland Area Board of REALTORS®
Greater Louisville Association of REALTORS®
Greater Owensboro REALTOR® Association, Inc.
Heart of Kentucky Association of REALTORS®
Henderson Audubon Board of REALTORS®
Hopkinsville Christian County Board of REALTORS®
Kentucky Barkley Lakes Board of REALTORS®
Lexington Bluegrass Association of REALTORS®
Madison County Board of REALTORS®
Madisonville-Hopkins County Board of REALTORS®
Mayfield Graves County Board of REALTORS®
Northern Kentucky MLS
Paducah Board of REALTORS®
Real Estate Information Services, Inc. (Bowling Green)
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
128
3,576
165
300
58
67
61
1,871
156
64
60
813
147
370
ActiveKEY & eKEY Basic
ActiveKEY & Ekey
ActiveKEY & eKEY Basic
ActiveKEY & Ekey
ActiveKEY & eKEY Basic
ActiveKEY & eKEY Basic
ActiveKEY & eKEY Basic
ActiveKEY & Ekey
ActiveKEY & eKEY Basic
ActiveKEY & eKEY Basic
ActiveKEY & eKEY Basic
ActiveKEY & Ekey
ActiveKEY & Ekey
ActiveKEY & Ekey
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
BT iBOX
iBox Only
BT iBOX
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Akron Area Board of REALTORS®
Ashland Board of REALTORS®
Belmont County and Steubenville Area Board of REALTORS®
Callme, Inc. (Cleveland, Lake, Geauga, Medina, Loraine County)
Columbus Board of REALTORS®
Knox County Board of REALTORS®, Inc.
Lancaster Board of REALTORS®
Licking County Board of REALTORS®
MLS of Greater Cincinnati
Portage County Association of REALTORS®
Scioto Valley Association of REALTORS®
Stark County Association of REALTORS®
Warren Area Board of REALTORS®
Wayne-Holmes Association of REALTORS®
West Central Association of REALTORS® - OH
Youngstown Columbiana Association
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
1,370
71
72
3,500
5,586
64
175
207
5,200
231
175
657
281
195
315
513
ActiveKEY & Ekey
ActiveKEY & eKEY Basic
ActiveKEY & eKEY Basic
ActiveKEY & Ekey
D&Ekey
D&Ekey Basic
D&Ekey Basic
ActiveKEY & eKEY Basic
D&Ekey
ActiveKEY & Ekey
ActiveKEY & eKEY Basic
ActiveKEY & Ekey
ActiveKEY & Ekey
ActiveKEY & eKEY Basic
D&Ekey Basic
ActiveKEY & Ekey
iBox Only
iBox Only
iBox Only
iBox Only
BT iBOX
Mixed
iBox Only
iBox Only
Mixed
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
iBox Only
41 Total Supra Systems in Ohio, Ky and Indiana
Blank Page
What makes Supra the right decision?
Technology Considerations:
Reliable
 No external components exposed to weather or vandalism
 The longest track record of service. Unmatched reliability
 Never worry about dead batteries. No need to replace or “power paddle”
 Sealed electronics making the box impervious to water, sand and other extremes
 Always warranted
Convenient & Secure
 Automatic Wireless update.
 No need to worry about cellular coverage or “line of sight” at the listing
 No Separate card key required, use your smartphone!
 All entries are recorded with name
 No additional hardware required
 Multiple key choices for your members. One size does not fit all
Proven & Experienced
 Over 55 years of lockbox experience: 30 years of electronic lockbox experience;
and 11 years of wireless/cellular experience…Track-record of proven,
progressive technology.
 Dynamic enhancements wirelessly sent to key, Always “state of the art”
 Real time showing notifications
 Automatic, nothing additional for to do to update or send showing information
Business Considerations
Cooperate
 ActiveKEY and eKEY hold up to 50 system codes and can cooperate with more
regions than any other key available
Financial Obligations
 Only Supra provides options with no down payments or the need to finance
through another entity
 Off balance sheet lease means more flexibility for Organization’s growth
 Only Supra provides true billing and collection services with no organization
financial obligations
Other Considerations:
 Business partner, always ready to explore solutions to issues that may arise
 Always Dynamic. Backwards compatible. Easy. Reliable. Proven.
“Essential Feature” Considerations
Non-Member Access
Code-based systems were invented by Supra almost 60 years ago. They are
convenient, but notoriously lack security and accountability. Even today’s electronic
KeyBoxes with push-button code features lack the level of security expected by today’s
homeowners. When used improperly, these boxes become little more than glorified
mechanical boxes. Codes can be given to or obtained by unauthorized users with no
way to turn them off. The liability is significant, even if for just one-day.
Organizations have found that part-time members have little motivation to
participate in the lockbox system, or pay dues, if they can obtain codes directly from the
listing agent.
Supra’s solution for non-member access requires the user to “know something”
and “have something,” a double level of security. Users easily register and there is a fee
for the service, which encourages the non-member to join the organization. They also
must use their own smartphone, reducing the chance non-authorized users have
access to a listing.
Wireless Technology Implementation
Supra chose to put the wireless technology in the hands of the users instead of in
the lockbox. The benefit is that future upgrades and new feature benefits can be easily
added through the app on the phone, or a wireless firmware upgrade. Features that are
contained in the lockbox of other systems may require upgrade of the lockboxes.
NAR published in 2011 that 72% of agents carry a smart phone and that number
continues to increase. Since most agents carry a wireless device at all times (their
smart phone!), why should they need to carry anything else? With Supra, it can be as
simple as an app on their phone.
In the past, other electronic keybox systems may have been considered “easier
to use”. However, with wireless technology, Supra has made it as easy as entering
your pin and opening the lockbox. There are no cards to update via a reader device, or
line of site between the car and listing to be concerned about. Once a Supra key is
updated, it stays updated for 24 hours, making it unnecessary to be within cell phone
range when opening a keybox. The most convenient access to lockboxes is with Supra
wireless.
With Supra Wireless, your showing information is always up to date. There is no
concern that an agent may not put the card key into the reader to pass the showing
information. Supra delivers showing information within minutes. The real-time showing
information adds to the value of showing reports available in SupraWEB. SupraWEB
has robust features providing agents valuable information, including reports that help
them make the sale faster and keep their clients up-to-date on their listing.
Lastly, Supra has decades experience with handling installations and upgrades
with large real estate associations and MLS’s. Our staff of installation professionals will
plan, organize, and execute the installation at no additional cost to the Organization.
Replaceable Batteries
Replaceable batteries do not last as long as factory installed batteries. There is
often a spike in keybox failures within a couple years of starting service with
replaceable-battery boxes. In addition, it is inconvenient and expensive to replace
batteries, especially when an external power source or “power paddle” is required.
Supra’s solution is to seal the long-life batteries within the box and to build
safeguards into the networked system. Supra’s batteries regularly last many times
longer than any other batteries on the market. In fact, the average battery life of Supra
boxes over six years old is still about 60%. If batteries do get low, the system is smart
enough to notify the box’s owner, providing ample time for replacement. If the battery
continues to be used, even after notifications the battery is low, it will eventually save
enough power to allow the listing agent to remove the key and remove the box from the
listing. Supra replaces the entire box (not just the battery) with no questions asked. In
the end, Supra stands behind the longest, most comprehensive warranty in the market.
Financial Considerations
Other lockbox systems require external financing to be obtained by the
association or MLS. Supra takes on all financial risks associated with the lockbox
system through our Keyholder Lease agreement option. No other lockbox vendor
provides this true direct-billing model.
While older keybox technology may appear inexpensive, the latest wireless
keybox options just recently made available from other lockbox providers is priced
similarly or more than Supra’s wireless technology. Supra does not require additional
components besides the app on the phone, or ActiveKEY. Other systems require
multiple components for wireless operation.
Supra encourages lockbox participation because agents must have a key to
enter the property, or pay for non-member access. It is common in areas using code
based systems that many agents will decide to not participate in the lockbox key
system, and instead call the listing agent when they need access. This can result in
significantly less revenue being paid toward the keybox system. Without revenue, it is
difficult to maintain a high level of electronic lockbox use on listings, and overall
participation in the lockbox system can be significantly reduced. It also leads to some
members failing to recognize the value in belonging to the association, since one of the
primary essential services is the lockbox system. In some areas, utilizing codes to
access the lockbox has resulted in significant decline in use of the electronic system,
and even decreased membership participation in the association.
“Seamless vs. cumbersome” and “integrated vs. complicated”
One weakness of the Sentrilock boxes are their batteries. By choosing replaceable batteries
they tied themselves to lower quality, short-life batteries. The NXT box (the box they are
currently selling) continues to have issues to the point that current customers are proactively
telling their customers to:
 Put the lockbox to sleep when not in use
 Store the boxes in a temperature controlled environment
 Be sure the “Low Battery Notification” is on
 Proactively change batteries every 3-4 years
 Rotate the lockbox inventory
 Contact the organization to use a power paddle
There is a reason the organizations are asking their members to do this… They experience
problems! How cumbersome is all of this? (source: the attached brochure) In many cases, the
batteries are not part of the Sentrilock warranty.
Now for Supra… The batteries in the Supra iBox and iBox BT are extremely high quality, longlife batteries guaranteed to last for the life of the agreement with Supra. We have a track record
of the boxes lasting 6-8, or more years. We’ve learned in our almost 60 years of designing and
manufacturing that the system needs to be simple and seamless. Here is how our system does
the work for the user…
 There is no need to put the box to sleep, worry about where the boxes are stored,
change batteries, rotate the inventory, or know how to use a “power paddle.”
 The Supra network of real-time information keeps track of battery levels for the user.
 IF a battery ever gets low the system automatically sends two emails (one at 5% and
one at 3%) to the responsible user (whomever the box is assigned to in SupraNET).
 IF the user ignores the emails the system is smart enough to save enough battery power
to allow the listing agent to remove the box from the door and obtain the keys. (the
system literally tells the buyer’s agent that the battery is too low, but an agent with the
shackle code can access it)
 And of course, box issues (battery included) are fully warranted by Supra… And we
replace the box (that has other old components), not just the battery.
MLS of Greater Cincinnati
Electronic Key Box Usage Report
AE2 Keyboxes Used
Jan
Feb
2007
2008
2009
2010
2011
2012
2013
% Change
08 - 07
09 - 08
10 - 09
11 - 10
12 - 11
13 - 12
4,272
3,463
2,663
2,650
2,390
2,010
1,799
4,101
3,369
2,729
2,793
2,443
2,173
1,798
-18.9%
-23.1%
-0.5%
-9.8%
-15.9%
-10.5%
-17.8%
-19.0%
2.3%
-12.5%
-11.1%
-17.3%
I-boxes Used
Jan
Feb
2007
2008
2009
2010
2011
2012
2013
% Change
08 - 07
09 - 08
10 - 09
11 - 10
12 - 11
13 - 12
All Electronic Boxes Used
2007
2008
2009
2010
2011
2012
2013
% Change
08 - 07
09 - 08
10 - 09
11 - 10
12 - 11
13 - 12
AE2 Keyboxes Accessed
2011
2012
2013
% Change
12 - 11
13 - 12
I-boxes Accessed
2011
2012
2013
% Change
12 - 11
13 - 12
All Electronic Boxes Accessed
2011
2012
2013
% Change
12 - 11
13 - 12
Mar
4,896
3,869
3,249
3,550
2,717
2,520
2,083
Apr
5,073
3,544
3,476
3,756
2,870
2,691
2,338
-21.0% -30.1%
-16.0%
-1.9%
9.3%
8.1%
-23.5% -23.6%
-7.3%
-6.2%
-17.3% -13.1%
Mar
Apr
Jul
-26.6%
1.2%
-6.4%
-21.5%
-8.7%
-16.5%
-29.0%
1.4%
-8.9%
15.1%
-34.6%
-23.9%
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Feb
Jun
Jul
Jan
Feb
1,919
1,938 No Data No Data
1,360 No Data
1,290
1,308
1,815
1,791
1,778
1,747
1,829
1,803
1,794
1,762
1,766
1,789
1,800
1,751
1,753
1,718
1,686
1,603
1744
1771
1,751
1,669
May
Apr
May
0.0%
0.0%
-10.5%
-5.8%
-5.7%
-4.6%
Jun
11,294
10,787
10,526
9,980
10,044
9,892
-0.6%
92.4%
-13.9%
-4.5%
-5.2%
-1.5%
-5.8%
-1.9%
Jan
Feb
Jun
Jul
May
5,196
5,573
6,453
6,301
7,421
7,925
7,715
9,059
7,420
8,254
7,194
7,658
7,084
6,870
7,847
7.3%
-2.4%
6.8%
17.4%
11.2%
6.4%
-3.0%
14.2%
Apr
May
Mar
-9.0% -16.6% -13.7%
6.7%
9.7% 15.0%
5.7%
5.8%
1.7%
-5.6%
-9.2%
9.3%
-6.1%
-2.7% -21.1%
-3.9%
-3.4%
-5.0%
Aug
Sep
Oct
Aug
10,662
9,185
Feb
-4.2%
4.6%
-1.1%
-7.1%
-1.4%
-1.0%
Jul
3,730
7,176
Jan
0.0%
33.6%
0.9%
-0.6%
-8.5%
4.1%
0.0%
29.9%
-7.7%
-8.5%
-9.2%
-6.5%
6,965
6,924
Apr
1,650
1,501
1,602
1,693
1,598
1,500
1,441
0.0%
36.5%
-9.9%
-6.0%
-6.7%
-6.4%
10,176
9,581
9,399
Mar
1,685
1,615
1,690
1,672
1,553
1,531
1,516
7,009
7,111 No Data No Data
4,268 No Data
3,989
4,119
5,632
5,546
5,445
5,352
5,149
4,966
4,904
4,942
4,679
4,680
4,612
4,524
4,463
4,415
4,304
4,106
4,094
4,210
4,028
3,838
-16.8% -26.1% -39.1%
-11.7%
0.9% 32.0%
12.3% 11.0%
-8.6%
-20.0% -19.9%
-9.1%
-5.5%
-4.0%
-4.6%
-11.5%
-7.1%
-8.3%
Mar
3,166
2,248
2,279
2,076
2,390
1,563
1,190
-21.8%
1.4%
-10.0%
-16.6%
-10.9%
-16.9%
Jan
-14.6% -14.5%
-19.2% -13.1%
3.4%
5.3%
-6.7%
-8.2%
-11.8%
-6.3%
-7.9% -14.0%
Dec
3,737
2,744
2,776
2,597
2,039
1,862
1,554
-19.2%
2.7%
-16.3%
-12.6%
-9.7%
-16.8%
0.0%
37.8%
0.9%
0.3%
-6.3%
3.9%
6,936
5,125
5,172
5,740
4,600
4,416
4,102
Nov
4,098
3,203
3,247
2,921
2,437
2,172
1,806
0.0%
28.2%
-11.8%
-12.8%
-9.7%
-13.3%
0.0%
0.0%
0.7%
-0.8%
-4.0%
3.1%
Apr
Oct
4,176
3,373
3,464
2,900
2,535
2,289
1,904
0.0%
35.9%
-15.2%
-9.6%
-6.9%
-13.0%
-4.7%
-5.1% -15.1% -29.1%
2.1%
-1.4%
7.3% 33.5%
11.3% 18.4% 17.0%
0.8%
-0.1% -13.5% -12.8%
-3.4%
1.5%
-2.5%
-0.3%
-0.7%
-9.3%
-2.3%
2.3%
-0.5%
6,629
5,514
4,871
5,470
4,378
4,139
3,665
Sep
0.0%
0.0%
-15.8%
-8.6%
-6.7%
-9.6%
-1.7%
-9.6%
11.6%
-0.8%
-4.7%
-4.1%
Mar
Aug
-42.9%
31.3%
-13.0%
-12.3%
-7.0%
-13.3%
1,378
1,313
1,340
1,492
1,491
1,514
1,373
5,479
4,682
4,069
4,285
3,934
3,687
3,171
1,863
1,581
1,696
1,984
1,730
1,725
1,764
Jun
5,090
5,173 No Data No Data
2,908 No Data
2,699
2,811
3,817
3,755
3,667
3,605
3,320
3,163
3,110
3,180
2,913
2,891
2,812
2,773
2,710
2,697
2,618
2,503
2350
2439
2,277
2,169
1,437
1,413
1,278
1,426
1,414
1,347
1,292
5,709
4,876
3,941
4,076
3,804
3,357
3,091
1,733
1,645
1,622
1,920
1,661
1,619
1,582
May
Jun
Jul
12,161
12,497
10,183
13,477
18,083
17,110
19,009
19,846
17,946
18,234
17,238
17,550
17,260
16,451
17,246
2.8%
32.3%
-5.4%
4.4%
1.6%
1.8%
-4.7%
4.8%
1,552
1,294
1,420
1,503
1,364
1,327
1,282
Nov
1,282
1,106
1,272
1,294
1,414
1,116
1,060
Dec
5,861
4,988
5,154
4,572
4,088
3,820
3,420
5,748
4,704
4,849
4,614
4,035
3,672
3,247
5,289
4,038
4,196
4,100
3,403
3,189
2,836
4,448
3,354
3,551
3,370
3,804
2,679
2,250
-14.9%
3.3%
-11.3%
-10.6%
-6.6%
-10.5%
-18.2%
3.1%
-4.8%
-12.5%
-9.0%
-11.6%
-23.7%
3.9%
-2.3%
-17.0%
-6.3%
-11.1%
-24.6%
5.9%
-5.1%
12.9%
-29.6%
-16.0%
Sep
Oct
Nov
7,751
7,636
6,853
7,793
7,265
6,256
5,744
5,791
5,062
-7.8%
-4.9%
-1.5%
-10.3%
-6.8%
-13.9%
0.8%
-12.6%
-8.9%
-26.4%
Oct
Nov
Dec
Sep
-28.9%
3.7%
-7.0%
-13.3%
-10.9%
-14.7%
Year Avg.
1,644
1,402
1,588
1,681
1,611
1,537
1,520
-14.7%
13.2%
5.9%
-4.2%
-4.6%
-1.1%
Year Avg.
6,022
4,514
4,815
4,682
4,212
3,854
3,496
-25.0%
6.7%
-2.8%
-10.1%
-8.5%
-9.3%
Dec Year Avg.
4,675
7,608
4,259
8,043
3,135
7,749
9,510
8,767
8,341
Aug
Year Avg.
4,378
3,112
3,227
3,001
2,601
2,317
1,976
5.7%
-3.7%
6,163
6,417
6,968
5,153
6,152
5,913
5,735
5,768
5,771
4,220
4,514
4,671
3,261
3,440
2,951
Year Avg.
5,269
6,213
6,574
4.1%
8.6%
19.4%
-3.9%
0.6%
0.1%
7.0%
3.5%
5.5%
-14.2%
17.9%
5.8%
Aug
Sep
Oct
Nov
15,673
15,184
15,309
12,904
13,788
12,766
13,528
13,033
12,027
9,964
10,305
9,733
-3.1%
0.8%
6.9%
-7.4%
-3.7%
-7.7%
Dec
7,936
7,699
6,086
Year Avg.
12,878
14,257
14,323
3.4%
-3.0%
-5.6% -21.0%
10.7%
0.5%