Retail Suite

Epicor
Retail Suite
Epicor Software Corporation is a leader in software
and services for real-time soft goods, hard goods,
specialty, and general merchandise retailers who
seek to streamline processes, integrate channels,
leverage intelligence, and inspire customers to
maximize profitability. Our end-to-end, scalable,
and global solutions consist of:
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Store/Mobile Store
Enterprise Selling
Cross-Commerce
Customer Relationship Management/Mobile
Clienteling
Audit and Operations Management
Merchandising/Mobile Inventory Management
Planning and Assortment Planning
Business Intelligence
Sourcing and Product Lifecycle Management
Secure Data Management
Software as a Service
Professional Services
Epicor
Retail Suite
Epicor Software Corporation develops, delivers, and supports a complete range of
advanced solutions for soft goods, hard goods and specialty, and general merchandise
retailers. These solutions are designed and proven in use to meet the evolving merchandise
and service expectations of today’s highly connected, cross-channel shoppers and the
business requirements of the most demanding retail environments, with rapid return on
investment (ROI), low total cost of ownership, and a single point of accountability.
Epicor Retail solutions are available best-of-breed, in fast-track packages, and through our
hosted software as a service (SaaS) offering. They are built with open, standards-based
architecture, deep functionality, and full flexibility, and they are trusted by more than 500
retail brands in tiers one through four for effective enterprise management, and to deliver
a seamless customer experience.
Epicor Retail solutions incorporate decades of best practices and an in-depth understanding
of our clients’ varied and evolving needs. They are backed by comprehensive hardware and
professional services plus 24/7 support.
retailers
Inspired Inspire
success
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Epicor Software Corporation
Store
Enterprise Selling
Merchandising
Cross-Commerce
CRM
Sourcing
and PLM
Audit and Operations
Management
Planning and
Assortment Planning
Business
Intelligence
Distinctive Value
Epicor is distinguished by superior solutions, services, people, and experience.
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Proven success. At Epicor, we know that our success depends on ensuring yours. We have met the goal consistently on behalf of
our clients by developing and applying solutions that are perfectly aligned with their specific needs and changing requirements.
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Trusted professionals. Our 600+ retail professionals have been selected for their in-depth expertise with retail processes,
businesses and technology, and their ability to deliver optimal solutions with highly personalized services.
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Advanced solutions. Epicor provides leading solutions for every critical retail operation, including the number one POS solution
used by more soft goods and hard goods retailers than any other in North America.
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Hundreds of loyal retailers. Epicor Retail solutions are trusted by top regional, national and international retailers to streamline
processes, integrate channels, leverage intelligence, and inspire customers to maximize profitability.
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Solid corporate performance. Since our inception in 1972, Epicor has demonstrated consistent growth and profitability.
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One-stop shopping. With Epicor, you have ready access to solutions for all processes, services for every need, and expertise for
every challenge—with a single point of accountability.
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Proactive client relations. Epicor maintains close partnerships with our clients through direct links to our professionals; product
user forums and advisory boards; case studies, communications and publications; and an annual client conference.
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Leading industry partners. As a Microsoft® Gold Certified Partner, Epicor is at the forefront of leveraging the power of Microsoft
.NET and other leading technologies in retail applications and works closely with Microsoft and other industry-leading companies
to meet the diverse requirements of our clients.
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Epicor Retail Suite
Store
Inspires
Sales
Enterprise Store Central
Ranked # 1 for POS software for both soft goods and hard
goods,1 Epicor Retail Store is the leading transaction suite.
It enables superior customer engagement and information
management to drive sales, service, and highly efficient
in-store operations, for a lasting competitive advantage.
Enterprise Store Central offers a collection of capabilities that help
manage the store estate, share transaction functions and logic
across channels, and provide a central resource for a number
of features requiring a consolidated view. These include returns
management, e-mail receipts, configuration and management,
promotional events management, real-time EJ and store services,
transaction trickle consolidation, and integration with IBM director
for store monitoring.
Epicor Retail Store, developed using the Microsoft
.NET platform, is a robust POS and store-system suite with high
ROI applications. Its real-time central features designed to enhance
service and drive sales include enterprise selling, return/exchange
management, customer relationship management (CRM), and
mobile functionality. The same Store architecture facilitates a
rapid delivery of Store functionality on Apple® iPad®, iPod®, and
Microsoft Windows® mobile devices.
Returns Management
Returns Management is a multi-channel, centralized module that
lets you ensure accurate refunds and reduce refund fraud, while
improving customer service and employee compliance. Returns
Management provides stores real-time access to all transaction
details throughout the chain, including original purchase with
promotional pricing, subsequent return history, and an accurate
return value.
Point of Sale (POS)
Point of sale is designed to improve the customer experience and
reduce check out time with advanced transaction types, flexible
workflow, extensive promotion and deal execution, in-store CRM,
biometric capabilities, store messaging, and more. With a full
complement of back office functions and applications, the store
staff can manage their business more efficiently. These include
a manager’s dashboard, inventory management, employee
management, electronic journal, and cash management, and the
Enterprise Store Central module to support retailer’s desire for
rapid, central consolidation of store data and functions.
Appbuilder
Appbuilder provides power and flexibility enabling you to create
workflows and user experience, and configure and change
business rules related to policy and procedures, payroll, security,
marketing, taxes, inventory, and so much more. It’s easy-to-use
User Interface gives you the same control over all the in store
devices, including workstations and mobile devices as well as the
registers themselves.
POS is built for the deployment requirements of today and
tomorrow. From the traditional deployments of registers and
servers in the store, through thin client deployment of POS, to
an enterprise server deployment making your store estate an
implementation of one giant store with hundreds of thousands of registers.
Multi-Channel Transaction Adapter
Multi-Channel Transaction Adapter gives retailers the tools
to share transaction functions and logic with other channels
and devices. With a rich XML based API, the sharing of Epicor
Retail Store resources, such as pricing, promotion, tax, basket
calculation, etc. gives you a single code base for transaction
execution regardless of channel.
Mobile Store
Mobile Store extends key store functionality beyond the cashwrap and manager’s workstation. Enabled for Apple iPad, iPod,
and Microsoft Windows mobile devices, Mobile Store provides
store managers and sales associates the tools, at their fingertips,
to enhance customer service and productivity by completing
end-to-end POS transactions, looking up items, locating stock,
completing various inventory management functions and more.
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Epicor ranked first overall in the POS Software for Softgoods Retailers and POS Software for Hardgoods Retailers reports published by global research and advisory firm IHL Group. Source: IHL Group,
“A Retailer’s Guide: POS Software for Softgoods Retailers” (Sept. 26, 2012) and “A Retailer’s Guide: POS Software for Hardgoods Retailers” (Sept. 28, 2012)
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Epicor Software Corporation
Enterprise Selling
Cross-Commerce
Inspires
Inspires
Customer Satisfaction
Flexible Engagement
Epicor Retail Enterprise Selling facilitates
Epicor Retail Cross-Commerce puts authentic
cross-channel retailing by combining a real-time inventory
manager and a configurable order manager to process inventory
transactions across multiple sales channels. Now, you can sell
merchandise and satisfy customer demand from anywhere in the
enterprise. Fully integrated to the Epicor Retail Suite, Enterprise
Selling gets inventory data from Merchandising, allows Store
POS to create and fulfill orders, sends orders to Warehouse
Management Systems (WMS), and sends orders to Merchandising
to reserve product.
omni-channel retailing within your reach. Cross-Commerce is a
Web application, powered by Magento®, which automates the
online shopping experience. This flexible, advanced eCommerce
tool provides the opportunity to increase your revenue and
customer loyalty by personalizing the shopping experience across
channels. Integrated with Merchandising and Enterprise Selling,
Cross-Commerce is another channel that communicates with your
physical stores (Store POS), mobile devices, call center, kiosk and
social media to improve engagement through personalized sales,
targeted promotions, recommendation engines, contact centers
and much more. More than 150,000 retailers worldwide are using
an eCommerce solution powered by Magento to help them grow
their business.
Product Locator provides real-time inventory availability and
inventory levels from any point of customer interaction—stores,
kiosk, call center, Web, Google®, or mobile devices—with search
capabilities to find products based on geographical parameters
and the ability to track out-of-stock product demand.
Complete Online Store: Cross-Commerce is a feature-rich
eCommerce solution that offers you complete flexibility and
control over the functionality of your online channel. The search
engine optimization, catalog management, and powerful
marketing tools let you create sites that provide an unrivaled
shopping experience for your customers, while the intuitive
administration interface allows you to tailor your site to your
unique business needs. This online store interacts with the Epicor
Retail Suite to help you drive more online traffic, transform
store visitors into lucrative multi-channel shoppers, and convert
browsers into buyers across your selling channels.
Real-time Inventory is a data feed process used to populate
beginning-on-hand counts for all inventory across the chain.
The real-time inventory is then updated as merchandise moves
throughout the day, and as inventory status changes during the
lifecycle of orders.
Order Management processes customer orders between
disparate selling and fulfilling locations and systems. It allows
sales channels to create customer orders then routes them in real
time between selling and fulfilling locations based on customer
preference or retailer business rules.
Revenue-Boosting Features: Cross-Commerce drives business
growth. Our platform scales to accommodate high traffic
volume, large product catalogs, and international expansion,
and it is PA-DSS validated. Other exclusive features include a
rich merchandising suite, dynamic rule-based product relations,
persistent shopping, private sales, gift registry, gifting options,
rewards points, merchandise credits, and many more.
Customer Service Application is a tool to help Customer Service
Representatives and Administrators obtain information and the
status on orders that are in the Enterprise Selling system.
Reporting provides a summary of orders giving you: a snapshot
of orders taken, fulfilled, and open; KPI’s by location; a view
into items queried vs. fulfilled to assist with supply demand; and
an ability to know fulfillment rates and no-stocks to support
fulfillment compliance and inventory accuracy.
Global Commerce: Cross-Commerce helps you sell to customers
around the world in their native languages. Plus, the solution
is configurable for multiple currencies and tax rates, for easy
integration with any new country.
Google Adapter enables the transfer of inventory data by store
and product from Enterprise Selling to Google in near real time.
This data is used by Google to display product availability in
nearby stores when customers perform product searches on a PC
or mobile device.
Mobile Commerce: Complement your omni-channel business
by creating a mobile-optimized storefront so customers can shop
even when they’re on the go. Cross-Commerce contains a mobile
HTML5 interface that supports iPhone, Android, and Mobile
Opera browsers.
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Epicor Retail Suite
CRM
Inspires
Loyalty
Epicor Retail CRM is a broad set of complementary tools to enable mutually beneficial relationships between you and your
customers. CRM lets you understand your customers’ preferences and profiles, engage them personally and professionally, deliver
relevant offers, and provide meaningful rewards—all of which inspires them to purchase more, promote your brand, and keep them
coming back.
CRM’s tools are designed to drive sales, increase loyalty, and support the business processes necessary for success in today’s competitive
marketplace. CRM provides integrated capabilities for customer analysis, customer segmentation, campaign management, clienteling,
and loyalty points program management with real-time targeted communications to customers via POS and other sales channels. This solution supports multiple sales channels, multiple divisions/brands, employs powerful analysis tools, and provides one complete
and consolidated view of the customer.
Customer Reporting
Clienteling
Discover the marketing opportunities in your customer data with
our easy-to-use suite of reports and templates. Find opportunities
to cross-sell, up-sell, increase retention, determine site selection for
new stores, identify the most profitable customers to contact, and
assist individual stores with customer-related performance issues.
Engage and motivate customers more effectively with Clienteling.
Your associates can now fully leverage and manage customer
information in your Epicor Retail CRM database and have a digital,
mobile black book at their fingertips. Personalize the customer’s
shopping experiences by viewing items in their closet, suggesting
product based on their profile and preferences, and reminding
them of eligible offers. With Clienteling, you will build a more
profitable, lasting relationship and loyalty through personalization,
knowledge, and engagement.
Campaign Manager
CRM can interface to your POS, mobile device, call center, kiosk,
and eCommerce sites to execute your campaign and promotions.
Whether your next campaign is direct mail, voicemail, e-mail, or
text messaging, CRM will help you prepare and export the lists
to send to your third-party vendors for execution. As transactions
flow into the customer database, campaign and promotion results
are automatically updated. Analysis on your marketing initiatives
can begin immediately.
Loyalty and Reward Manager
The goal of any well-designed retail loyalty program is to drive
ROI by changing customer behavior. How you achieve this goal
is fundamental to the program’s success. Loyalty and Reward
Manager lets you design and run multiple loyalty programs with
the flexibility and security of a retail-proven, transaction tracking
and redemption toolset. You can communicate program benefits
and news individually using one-to-one triggered messaging, or
reach out to a group of program members with statement and
program information across multiple channels.
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Epicor Software Corporation
Audit and Operations Management
Inspires
Accuracy
Epicor Retail Audit and Operations Management
consolidates, validates, and secures data from all sales channels into one location and to
one standard, then maps it consistently to your enterprise applications. This exceptional
solution improves performance and profitability by ensuring that the vital data you and
your systems depend on is accurate, consistent and up to date, to reduce errors, support
correct decisions, and deliver substantial ROI.
Sales Audit
Sales Audit ensures the integrity and accuracy of the data flowing into head office
systems by correcting any errors up front and bridging the gap between your enterprise
and the sales channels. This core solution is used by over 100 top retailers to process
more than $50 billion in sales transactions each year.
Voucher Management
Voucher Management provides real-time updating of balances for gift cards, gift
certificates, and merchandise credits.
Loss Prevention
Loss Prevention automatically detects patterns of fraudulent activity and identifies
procedural violations to reduce shrink, deter theft, and increase profitability while
keeping the store an employee-friendly workplace.
Employee Productivity and Commissions
Employee Productivity and Commissions enables you to evaluate, track, encourage, and
reward the performance of every employee correctly, fairly, and automatically.
Secure Data Management
Inspires
Peace of Mind
As payment options and the volume of card transactions continues to increase, so too
do the risks and liabilities associated with data theft and misuse—as well as the costs
and complications of solution-specific approaches to data security. Epicor Retail Secure
Data Management (SDM) alleviates these concerns by streamlining the process of
securing your retail data to support PCI compliance. This single, cornerstone application
consolidates payment cardholder data and manages it in a secure manner. By using
tokens as a reference for interfaced applications, SDM allows compliance to be driven
through a single product. This substantially reduces the time, effort, and expense
associated with establishing, verifying, and maintaining compliance on multiple solutions,
and streamlines the process of securing sensitive cardholder data wherever it may reside
in your organization.
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Epicor Retail Suite
Business Intelligence
Inspires
Informed Decisions
Epicor Retail Business Intelligence (BI) puts the power of fully
leveraged data at your fingertips. With the aid of customizable dashboards, BI uses
an Information Center to centralize information from across the enterprise—including
Epicor Retail Sales Audit, Loss Prevention, Merchandising, Planning, CRM and even from
external systems—then enables you to analyze and report it using gauges, maps, charts,
alerts and visually rich presentations. As a result, you’ll benefit from fresh insights, a
more comprehensive and manageable understanding of your business, and faster, more
effective decisions.
In addition to unprecedented control of your retail data and improved operations
management, BI gives you a substantial advantage over your toughest competition in
today’s demanding retail environment, in which modern, integrated systems generate
a continual flood of data on everything from inventory conditions to sales and
merchandise transactions to customer behavior. BI meets this challenge by enabling
you to selectively access the right data then transform it into clear analyses that help
you quickly understand what’s happening and take direct action to improve your
performance—in the moment and over time.
BI’s Information Center supports Microsoft Windows Phone, Apple® iPad® and iPhone
mobile devices, permitting you to access reports and alerts created in Information Center
and obtain up-to-date information to make prompt decisions while on the road. The
solution consolidates data in an optimized-for-queries structure; responds quickly to
large and complex enquiries; brings you a consistent version of the truth from multiple
perspectives; and feature clear and customizable scorecards let you view all key metrics
and manage all key information from a centralized location via the Web.
Sourcing and PLM
Inspires
Efficient SCM
Epicor Retail Sourcing and Product Lifecycle
Management streamlines the process of obtaining merchandise quickly
and more profitably by automating and coordinating key functions central to design,
production and shipping involving multiple vendors in any number of locations. It lets
you get the products you want from factory to sales channels as quickly and efficiently
as possible.
Sourcing and PLM centralizes workflow management via the Web to control vendor
negotiations, production, and logistics tracking. This integrated solution includes
Partner Collaboration for communicating efficiently with vendors and agents worldwide
via a central Web-based repository allowing stakeholders to view updates and request
changes. Critical Path Management tracks the chain of critical tasks to ensure your
project progresses efficiently and on schedule; plus other modules for managing every
aspect of production and shipping.
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Epicor Software Corporation
Planning
Inspires
Peak Performance
Epicor Retail Planning allows you to correctly assess which products, quantities and attributes will be in demand in
each market and type of store, to help maximize inventory turns and full-price sales while minimizing markdowns and risks. Planning
effectively links your financial plans, assortment plans, buying plans, and individual store plans. It combines Merchandise Planning and
Assortment Planning with rich visual tools to let you identify what’s needed at both the chain and store level, and develop effective
inventory models that support peak performance across your business.
Merchandise Planning
Assortment Planning
Merchandise Planning lets you create and manage your
merchandise plans at all levels and across all channels of
operation. Flexible and unlimited merchandise and location
hierarchies allow you to develop plans that meet the demands
of your customers at a micro-level. By synchronizing high
level business plans with channel and location-specific trends,
Merchandise Planning ensures the right merchandise is planned
for the appropriate stores.
Assortment Planning simplifies the process of building ideal
assortments in perfect step with your customers, locations,
seasons, and budget. Using visual tools linked to your
merchandising data and buying and store plans, this powerful
application lets you create, organize, and view offerings within a
location cluster and by store grade; determine your assortment
breadth with an easy-to-use Wizard tool; define your styles in
complete detail; see your assortment clearly using product pictures
or catalogue images; and much more.
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Epicor Retail Suite
Merchandising
Inspires
Efficient Product Management
Epicor Retail Merchandising streamlines
Warehouse Management
operations, unifies asset management, and manages your
business from end to end. This powerful retail solution features a
centralized transactional database and support tools to help you
make and execute better decisions based on accurate, current,
and shared information.
Warehouse Management is an optional application that ensures
merchandise flows from receiving through distribution to your
customers or store shelves quickly, to optimize productivity,
streamline operations, and reduce stock-outs. Warehouse
Management provides EDI support for receiving, RF-based tools
for carton packing, full ticketing functionality, SKU or carton based
inventory tracking, and more.
Master Data Management
Master Data Management is your tool to easily transfer the
rich data in our systems into the reports you need for usable
information and clear insights. It links the expertise of your
staff directly to critical data, letting them apply their intuitive
knowledge of your retail business to trends, patterns, and sales
statistics that are instantly accessible.
Inventory Management and WebIM
Inventory Management ensures your head office, warehouse, or
stores get direct access to real-time inventory information across
the enterprise. WebIM provides users with access to Inventory
Management via Web browser interface on either a pc or
mobile device.
Purchase Order Management and OTB
Price and Deal Management
Purchase Order Management handles the detailed process of
placing purchase commitments with vendors and monitors the
progress of buys and their delivery dates, while maintaining
financial and open-to-buy control.
Price and Deal Management provides a holistic and intelligent
approach to price management. It allows for flexible and localized
pricing to meet your changing business needs with centralized
control and detailed tracking capabilities, all of which serve to
increase your margins. Price changes can be executed by chain,
store group, store, and color, choosing from hard markdowns,
promotions, or a variety of deal types.
Allocation and Replenishment
Allocation and Replenishment optimizes your merchandise with
effective and proactive distributions that minimize stock imbalances,
increase sales, lower inventory levels, reduce forced markdowns,
raise gross margins, and increase customer satisfaction.
Merchandising Analytics
Merchandising Analytics is a customizable decision support tool
for analyzing all sales, orders, receipts, distributions, price changes,
inventory adjustments, transfers, and returns to vendors, allowing
you to determine opportunities for faster turns, improved margins,
better markdown execution, and more precise forecasting.
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Epicor Software Corporation
Software as a Service
Inspires
Flexible Growth
Epicor Retail Software as a Service (SaaS) makes it easier and more affordable
than ever to gain the competitive advantages of the industry’s leading retail solutions. This all-inclusive
offering brings you proven solutions that are developed, implemented and maintained by Epicor and
delivered directly to your stores and head office via high-speed persistent networks.
The solutions included in our Software as a Service offering give you the same advanced functionality as
our best-of-breed systems used by the world’s leading retailers, in a format that dramatically reduces your
capital investment and implementation requirements. And because Epicor takes care of everything you
need, including software, hardware, services, and support, SaaS also minimizes your in-house resource
requirements and overall Total Cost of Ownership (TCO).
These features make SaaS the perfect solution for growing small-to medium-sized retailers who want to
leverage “big retailer” IT and easily enable growth, while staying focused on what they do best: running
their retail business—not their retail systems!
Epicor Retail SaaS is packaged with the following proven, leading solutions:
Store combines essential in-store tools with the superior capabilities for exceptional customer service,
up-selling opportunities, and store operations management. SaaS Store includes POS, In-Store CRM,
Store Operations for Employee Management, Cash Management, real-time Inventory Management and
Reporting, Secure Data Management for payment authorization and settlement and Enterprise Store
Central for Returns Management, gift card authorization and polling. Additional solutions as required
include Mobile Store, Promotional Events Management, eReceipts, and Multi-Channel Transaction Adapter.
CRM lets you capture, analyze, and apply customer information from all channels to optimize loyalty programs,
campaigns and various marketing initiatives. SaaS CRM solution includes Customer Information Management
for customer inquiry, data management, customer reporting and extensions for web and Customer Insights for
loyalty programs and campaign management. Additional solution as required include Clienteling.
Merchandising synchronizes your retail functions with flexible .NET tools. SaaS Merchandising includes
Enterprise Data Management, Product Data Management, Purchase Order Management, Open to Buy,
Price Management, Inventory Management, Allocation, Replenishment and Forecasting, Invoice Matching,
and Reporting and Analytics. Additional solutions as required include Warehouse Management and
Business Intelligence.
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Epicor Retail Suite
Audit and Operations Management validates and manages transaction data from all channels and
devices and streamlines consistent data flows to all other retail systems that depend on it. SaaS Audit and
Operations Management solution includes Sales Audit, and Voucher Management for self-hosted gift cards
and coupons. Additional solutions as required include Loss Prevention and Employee, Productivity
and Commissions.
Planning and Assortment Planning are available for retailers who wish to combine Merchandise
Planning and Assortment Planning to identify what’s needed, create accurate inventory models, build and
view assortments, and generate allocations.
Enterprise Selling is available for retailers who wish to sell merchandise and satisfy customer demand from
anywhere in the enterprise—take orders in store and fulfill from distribution center, eCommerce inventory
or another store, and buy online and pick up in store or fulfill from a store.
Business Intelligence is available to centralize information from across the enterprise enabling you to
analyze and report it in ways that reveal fresh insights and support faster, more effective decisions.
Hardware and Infrastructure is provided from the industry’s leading manufacturers. SaaS includes
retail-hardened, full-featured POS registers; tried-and-true scanner and wireless handhelds; PIN-based and/
or signature-capture debit terminals; laser printers; plus Microsoft SQL Server® databases and Windows
operating systems.
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Epicor Software Corporation
Professional Service
Inspires
Continuous Value
Professional Services ensure that your business and solutions consistently operate effectively, meet your needs, and satisfy your
expectations. We offer a wide range of services to maximize your technology investment and reduce your total cost of ownership. We are committed to providing you with the dedication, experience and knowledge in order to successfully help your business achieve
the goals, objectives, and growth strategies in the most efficient way.
Our Value Proposition—Partnership
We establish and nurture a long-term, personalized business partnership through a client-centric organization and structure that
supports our commitment to world-class client service. As an Epicor client, you will work with a Client Delivery Executive (CDE) who is
empowered to drive satisfaction and help you navigate throughout every area of Epicor to ensure your success. Our people are retail
experts. We recruit, train, and mentor a team of world-class resources that maximize retail and Epicor product know-how to deliver
business value.
Our full range of service offerings are tailored to meet your needs and maximize the value and functionality of our products.
Managed Store
Support
Rollout/Upgrade
Installation/Support
We serve thousands of retail locations worldwide, 24/7. Our
“single point of contact” philosophy allows our retailers to
provide their stores with one number for complete support.
We troubleshoot hardware, software, network, third-party, and
procedural issues as well as support corporate applications and
respond to corporate questions regarding routine use of our
software. Client-centric processes and associated KPIs allow us to
monitor performance and deliver consistent results.
We work with installation technicians, store managers, and
corporate staffs to make sure all systems are set up, connected,
configured, and functioning as planned.
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Epicor Retail Suite
CRM
Services
Redistribution
Services
Let us manage your CRM application for you—from database
hygiene to running your marketing programs. We know retail
and we know Epicor Retail CRM. Our team is dedicated to
providing CRM operational support across many clients. We offer
efficiencies to improve operational security and drive down the
cost of service.
Our Redistribution Services offerings center on our ability to
handle large-scale hardware and software deployments, including
complete software installation and testing. We also provide
storage for depot stock, enabling customers to have replacement
systems quickly loaded and shipped. Whatever hardware,
inventory, depot, or imaging needs you have, our Redistribution
team will work efficiently to provide you with superior service.
With various options tailored to your specific needs, you can
choose from ad hoc consulting services for dashboard creation;
custom reporting and loyalty program design; marketing
support for basic and expanded campaign and loyalty program
management; training for CRM basic or advanced training; and
monthly database maintenance, as well as data analysis and
strategic consulting services.
Professional
Services
We provide expertise the right way. Our service professionals
allow you to focus on your business while we facilitate each
project aspect. Leveraging our comprehensive, end-to-end
implementation methodology, our proven management
processes, and our solution offerings, we reduce risk and
maximize the value of your products. Our team has years of
experience in the management, deployment, and support of large
and complex systems, and we will guide you through defining the
project to the deployment of our systems.
Enterprise Selling
Services
Allow the experts at Epicor to host and manage your Epicor Retail
Enterprise Selling application from providing the infrastructure to
application monitoring to patch management—we can do it all
for you. With a team dedicated to monitoring and maintaining
the hosting environment, we’ll provide service and support during
and after normal business hours to maximize the utilization of
your application.
Software
Customization
Our customer development team can tailor our software to meet
your unique needs. A Business Process Review (BPR) will allow
us to fully understand your requirements and develop a detailed
specification for our Programming and Quality Assurance teams.
Merchandising
Services
Our team of experts allows you to increase your business
effectiveness by providing services to help you optimize your
system’s efficiency. Services include strategic consulting, advanced
training, and reporting.
Polling and Data Transfer
Monitoring
We will support your store polling system to help ensure smooth
operation. This service includes verification and daily reporting on
the status of all sites, evaluation of missed sites, and logging and
reporting of system status.
Sales Audit
Services
In addition to 100+ implementations of our industry leading
Epicor Retail Sales Audit application, we also provide auditing
services that leverage our highly-skilled professional services team.
These services include daily auditing based on your validation
requirements, the development of tailored reporting to meet
your precise requirements, and strategic consultation on industry
leading best practices.
Loss Prevention
Services
Our team of Loss Prevention (LP) professionals offers a wide
variety of services to help drive ROI for your business. From LP
operational support to strategic consultation, we can manage
your settings and rules, audit your LP data, present leads requiring
further investigation, educate your business on LP awareness, and
create custom reporting to fit your requirements.
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Epicor Software Corporation
Epicor Retail
Inspires
Outstanding Results
About Epicor Retail
Epicor provides advanced software solutions for retailers seeking to streamline processes, integrate channels, leverage intelligence
and inspire customers, to maximize profitability. The Epicor Retail end-to-end suite for soft goods, specialty, and general
merchandise retailers includes: Planning/Assortment Planning, Sourcing, Merchandising, Store/Mobile Store, Omni-Channel Selling,
Cross-Commerce, Customer Relationship Management (CRM)/Clienteling, Audit and Operations Management, Loss Prevention,
Business Intelligence, and Secure Data Manager, plus complete professional services, hardware services, and 24/7 support. They are
designed to support Tier 1 through Tier 4 retailers on their terms—best-of-breed, packaged, and through Cloud-based software as
a service—with low total cost of ownership and high ROI. More than 500 of the world’s leading retail brands, operating in more
than 40 countries, trust Epicor to help them remain current, competitive, and consistently strong. For more information, please visit
www.epicor.com/retail.
About Epicor
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution,
retail, and service industries. For more information, visit www.epicor.com.
Contact us for more information on Epicor Retail Products and Services
+1.800.992.9160 [email protected] +1.514.426.0822 for International
Corporate Office
804 Las Cimas Parkway
Austin, TX 78746
USA
Toll Free: +1.888.448.2636
Direct: +1.512.328.2300
Fax: +1.512.278.5590
Retail Headquarters
Montreal Area
2800 Trans Canada Highway
Pointe-Claire, Quebec H9R1B1
Canada
Phone: +1.514.428.0822
Fax:
+1.514.428.0824
Latin America and Caribbean
Blvd. Antonio L. Rodriguez #1882 Int. 104
Plaza Central, Col. Santa Maria
Monterrey, Nuevo Leon, CP 64650
Mexico
Phone: +52.81.1551.7100
Fax:
+52.81.1551.7117
www.epicor.com/retail
Asia
Suite 2008, Ascendas Cross Tower
318 Fuzhou Road
Huangpu District, Shanghai 200001
P.R. China
Phone:+86.21.6391.2808
Fax:+86.21.6391.2809
Australia and New Zealand
Suite 2 Level 8,
100 Pacific Highway
North Sydney, NSW 2060
Australia
Phone:+61.2.9927.6200
Fax:+61.2.9927.6298
The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically
disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates
and functional content expressed herein are believed to be accurate as of its date of publication, April 2014. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting
services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for
such other products. Epicor, Business Inspired, and the Epicor logo are registered trademarks or trademarks of Epicor Software Corporation, registered in the United States and certain other countries. Microsoft and Windows are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, iPad, and iPod are either registered trademarks or trademarks of Apple Inc., registered in the United States and other countries. Google is a
trademark of Google Inc. in the United States and/or other countries. Magento is either a registered trademark or a trademark of Magento (a division of X.commerce, Inc.), registered in the United States and other countries. All other trademarks
mentioned are the property of their respective owners. Copyright © 2014 Epicor Software Corporation. All rights reserved.