CWBdirect® Business Online Banking

CWBdirect® Business Online Banking
User Guide
© Canadian Western Bank 2014
© Canadian Western Bank 2014
Table of Contents
CWBdirect® Business Online Banking ............................................................................................... 2
Introduction ........................................................................................................................ 2
Convenience ....................................................................................................................... 2
Flexibility ............................................................................................................................. 2
Security ............................................................................................................................... 2
Login.................................................................................................................................................. 2
First-time login .................................................................................................................... 3
Password ............................................................................................................................ 4
Biometrics ........................................................................................................................... 4
Functions........................................................................................................................................... 5
Accounts .................................................................................................................................... 5
Account summary ............................................................................................................... 5
Account activity .................................................................................................................. 6
Account groups ................................................................................................................... 6
Payments ................................................................................................................................... 7
Pay bills ............................................................................................................................... 7
Manage bills payees ........................................................................................................... 8
Scheduled payments .......................................................................................................... 8
Stop cheques ...................................................................................................................... 9
Pay business taxes .............................................................................................................. 9
Transfers .................................................................................................................................. 10
Transfer funds ................................................................................................................... 10
Scheduled transfers .......................................................................................................... 11
Quick transfers.................................................................................................................. 11
CWB Wire Service ............................................................................................................. 12
Templates ................................................................................................................................ 12
FX rates .................................................................................................................................... 12
Messages ................................................................................................................................. 13
© Canadian Western Bank 2014
Management ........................................................................................................................... 13
Transaction approvals ...................................................................................................... 14
My transactions ................................................................................................................ 14
Audit trail .......................................................................................................................... 15
Change password.............................................................................................................. 15
Glossary........................................................................................................................................... 16
© Canadian Western Bank 2014
CWBdirect® Business Online Banking
Introduction
CWBdirect Business Online Banking provides you with the capability of accessing and managing
your accounts via the Internet.
This convenient and flexible service allows you to:
•
View account history, balances, and outstanding tasks
•
Process transfers
•
Manage bill payments, including payments to CRA
•
Create stop payments
•
Create & share templates for commonly used transactions
•
Manage and approve transactions
Convenience
•
Accessible via the Internet, in the privacy of your own office or home
•
Single login (view multiple accounts at once)
•
Easy to use
•
Pay multiple bills at once
•
Process multiple transfers at once
Flexibility
•
Set individual posting and authorization limits for each assigned user
•
Give permission to individual users to perform specific tasks, including “view only”
functions
Security
•
Customize risk management for each user:
o
Assign transaction levels for processing and/or approvals
o
Limit transaction size
•
Accounts can only be accessed via use of passwords or biometric.
•
Each user will be assigned a unique user ID along with a temporary password by
Canadian Western Bank (CWB). The user ID and temporary password will be mailed to
the users in separate envelopes.
Login
© Canadian Western Bank 2014
First-time login
CWBdirect Business is accessed online at Canadian Western Bank’s website www.cwbank.com/
or through www.cwb.com.
Canadian Western Bank’s Cash Management Support will mail out in separate envelopes the user
ID and temporary password to users. Once you have received your letters you can login for the
first time by clicking on the login button as show in the figure below.
Note: Please ensure you click on CWBdirect Business Online Banking to login.
© Canadian Western Bank 2014
Password
Enter your user ID and temporary password to login for the first time. After you have
authenticated successfully, you will be prompted to enter a new password of your choice. Enter
and confirm the password and click Submit.
Note: For your convenience, bookmark the URL address from the login page, or save it as a
favourite in your internet browser.
Biometrics
A biometric device can also be used to login to CWBdirect Business. Should you choose to use
this login method, hardware can be obtained by contacting your local branch or via e-mail by
selecting Contact Us on the CWBdirect Business website.
Cash Management will mail out in separate envelopes the user ID and temporary password, in
order for you to login and register your biometric device. Registering your biometric device is
done once hardware has been obtained.
© Canadian Western Bank 2014
Functions
Accounts
The following inquiries can be done through the accounts tab:
•
Account summary
•
Account activity
•
Account groups
Account summary
This section provides a summary of balances, scheduled bill payments and scheduled transfers
for the accounts in the group.
© Canadian Western Bank 2014
Account activity
This section allows you to view or download account activity for a specific account type, or for all
accounts for a given period. You can also filter your search to show certain items.
Select specific account
name (ex: Business
Current) and not the
actual account number.
Note: To access monthly statements along with cheque images, please contact your branch for
set up.
Account groups
This section allows you to group frequent accounts for quick access.
1)
2)
3)
1.
Select to create a new group
2.
Click on account group name to activate. These accounts will be the only ones viewable
during the session
3.
Click login to set as default login group
© Canadian Western Bank 2014
Payments
The following options are available through the payments tab:
•
Pay bills
•
Manage bill payees
•
Stop cheques
•
Pay business taxes
•
Scheduled payments
Payments can be processed immediately or scheduled (future-dated).
Pay bills
This section allows you to pay one or more bills at once. Bill payments can be done immediately
or they can be future-dated. There is no limit to the number of bills that can be set up under each
account number.
Also provides you
with information on
your bill payment
limits
Click here to add a new Bill
Payee
Most access rights feature the following options:
•
The limits for a single transaction – if this user cannot create any transactions leave this
value as zero.
•
The limit for all transactions in one day.
•
The number of approvals required for transactions created by this specific user – if
transactions created by this user do not need any further approval, leave the value as
none.
•
The maximum value this user can approve – if this user cannot approve another user’s
transactions, leave this value as zero.
© Canadian Western Bank 2014
Manage bills payees
This section allows you to add or remove bill payees.
Note: The system-wide maximum bill payment amount per transaction is $350,000. If you want
to make a payment over this amount, please be advised to split the payment into multiple
payments, but do not use the same payment amount twice or it will reject as a duplicate.
Scheduled payments
This section displays a user’s current scheduled (future-dated) payments.
Note: When applicable, approval of a scheduled bill payment must be completed prior to the
payment due date.
© Canadian Western Bank 2014
Stop cheques
This section displays current stop payments and allows you to create or delete stop payments.
When creating a stop payment, you can select to stop a single cheque or a range of cheques.
Pay business taxes
This section allows you to pay or remit your GST/HST, remit your corporate income tax and
payroll source deductions. Information will be transmitted to CRA on your behalf.
Note: The system-wide maximum bill payment amount per transaction is $350,000. If you want
to make a payment over this amount, please be advised to split the payment into multiple
payments, but do not use the same payment amount twice or it will reject as a duplicate.
© Canadian Western Bank 2014
Transfers
The following options are available through the transfers tab.
•
Transfer funds
•
Scheduled transfers
•
Quick transfers
•
CWB wire service
Transfers can be processed immediately, scheduled (future-dated) or recurring.
Transfer funds
This section allows you to perform a transfer between grouped accounts. Transfers can be done
immediately, future-dated or recurring. You can create a template for frequently processed
transfers (see Templates for more information).
Also provides you
with information
on your transfer
limit.
© Canadian Western Bank 2014
Scheduled transfers
This section displays your recurring and one time future-dated transfers. It also allows you to
delete a schedule transfer.
Quick transfers
This section allows you to perform multiple transfers to and from different accounts at once.
© Canadian Western Bank 2014
CWB Wire Service
The wire service tab allows you to access CWB Wire Service.
Note: If you require CWB Wire Service please contact your local branch:
www.cwbank.com/branches.
Templates
Templates are shortcuts created for commonly used transactions. (i.e., Transfers)
Templates are created under the transfers tab and are managed afterwards under the templates
tab. You will be able to select, edit and delete existing templates. Templates can be used for your
use only or you can create a shared template that would be available to all other users in your
group.
Global templates can be selected by all users within the same group; however they can only be
deleted by their creator.
Private templates can only be selected, edited or deleted by their creator.
© Canadian Western Bank 2014
FX rates
This section displays current US exchange rate information for buying or selling US cash, cheques
or traveler’s cheques.
Messages
This section provides you with financial reminders when a term deposit is maturing, as long as
you have access to that product.
Note: Urgent Messages and Personal Messages functions are not available at this time.
Management
The following options are available to manage transactions:
•
Transaction approvals
•
My transactions
•
Audit trail
•
Change passwords
© Canadian Western Bank 2014
Transaction approvals
This section displays transactions from other users that require an approval before it can be
processed. These transactions can either be approved or cancelled.
•
Select all transactions to approve or click link to view details.
•
Only users with approval privileges will be notified at login if transactions require
approval.
•
Users without approval rights will not see unauthorized transactions.
•
Transactions will remain outstanding until they are approved.
My transactions
This section displays transactions that are pending approval. You also have the option to delete
your pending transactions at this point.
© Canadian Western Bank 2014
Audit trail
This section displays a list of all events over a specified time period by authorized users. Criteria
can be filtered by user and event type.
Change password
This section allows you to change your login password.
© Canadian Western Bank 2014
Glossary
•
Account group – A group of accounts that a user selects for fast and frequent access.
Accounts are selected to be part of a group by using the Account Groups function.
•
Account summary – A snapshot of a users account(s) displayed at log on and when the
Accounts function is selected.
•
Approval limit – A dollar limit that is placed on the amount that an approver can
approve for transactions created by other users.
•
Audit trail – Displays a list of all or specific events over a specified time period by
authorized users.
•
Biometric device – A device connected to a PC that is used to scan the user’s thumb or
finger to determine the authenticity of the user.
•
Corporate approver – Person who has been authorized, by the Director(s), Partner(s) or
Sole Owner (the “customer”), either alone or together with one or more other
Corporate Approvers, to appoint and remove Corporate Administrators (if applicable),
to approve the creation and removal of Users and the establishment and modification of
Users’ rights, to add and delete Accounts and Payment Services that may be accessed
through CWBdirect Business Online Banking, to change the descriptive names of
Accounts that may be accessed through CWBdirect Business, or to change the Account
to be debited with service charges.
•
CWB Wire Service – An electronic payment order issued through CWBdirect Business.
•
Daily transaction limit – A limit placed on the total daily dollar amount of transactions
that a user may perform. This limit is reset each day.
•
Recurring transfer – A transfer that will be processed on a specific date and,
subsequently will reoccur at a set frequency (such as monthly) until a specified expiry
date.
•
Scheduled transfer – A transfer that will be performed on a specific date.
•
Shared template – A template that can be used by all users who are authorized to
perform the templates function, such as a scheduled transfer.
•
Transaction creation limit – A limit placed on the transactions that a user may perform
based on the transaction amount.
•
Transaction template – A transaction page containing values that can be used to
perform common and frequent transactions.
•
Users – Individuals who has been authorized by the Corporate Approver(s) to do some
or all of the following transactions/inquiries on CWBdirect Business Online Banking.
View account balances, view account history, set up and process bill payments and CRA
payments, process transfers and/or place stop payments.
© Canadian Western Bank 2014
Except as expressly permitted in this publication, or by the provisions of the copyright
act, no part of this publication may be reproduced in any form by any means without
the written permission of Central 1 Credit Union.
Central 1 is not responsible for any errors or omissions contained in this publication and
expressly disclaims liability, whether under contract or in negligence or otherwise, to
any user including subscribers and other persons who may use this publication and to
members, clients, and customer of such subscribers and other persons.
Central 1 expressly disclaims liability for loss or damage, whether direct or indirect,
resulting from any use of this publication, including, without limitation, any loss or
damage arising as a result of the procedures or forms contained in this publication being
determined not to be valid or enforceable or not attaining the end desired by the user.
© Canadian Western Bank 2014