Now you can pay for parking with your cell phone!

JUNE 2008
Now you can
pay for parking
with your cell phone!
PAGE
6
> FINANCIAL
HIGHLIGHTS
PAGE 3
> PAY PARKING
TICKETS ONLINE
PAGE 3
> RESIDENTIAL
PARKING PERMITS
PAGE 5
> PARKING
RATES
PAGE 9
> FREQUENTLY
ASKED QUESTIONS
PAGE 10
> MOTORCYCLE, BICYCLE, RV &
TRAILER PARKING INFORMATION
PAGE 11
PARKPLUS. A REVOLUTIONARY NEW WAY TO PAY FOR PARKING.
Calgarians embrace ParkPlus
Another important initiative introduced
Businesses and individuals alike asked
in 2007 is our new Calgary Parking
for the ability to register multiple vehicles
Authority Security Team. For additional
and multiple cell phone numbers in the
details about our security team, please
same account. They also asked for a
read the “Your safety is our priority”
small vehicle discount. We are pleased
story in this issue.
to have introduced both these features
in 2007 and to provide
added convenience
and savings to our
I love the new ParkPlus System. …the online
customers.
payment and phone call to activate / deactivate
“
”
is brilliant.
With this new system, state-of-the-art
pay machines replace existing parking
meters in Calgary’s downtown and
central city business districts.
It’s been almost a year
since we launched the
ParkPlus System™
in downtown Calgary
and we want to thank
Calgarians for embracing
this revolutionary
approach to parking. >>
The ParkPlus System places Calgary
ahead of all other cities in the world
in terms of its citizens’ ability to grasp
and employ this new technology.
People continue to use the system in
record numbers and to sign up for cell
phone accounts to take advantage
of the convenience and additional
features offered to cell phone account
customers.
This past year our information team
has taken the ParkPlus message to city
streets, malls and Plus 15s. To date
we’ve held nine information sessions
to educate Calgarians about the new
pay machines and cell phone account
system. As a result of these sessions
and our advertising initiatives, we’ve
heard a lot of positive comments from
ParkPlus users and we have continued
to make improvements to our system
based on these suggestions.
2
CALGARY PARKING AUTHORITY
JUNE 2008
I would like to
personally thank
V. Parent – January, 2008
Calgarians for
making ParkPlus
such a success.
In addition, we continue our efforts
Your comments have been instructive,
to expand downtown parking. Work
insightful and at times, gratifying. We
has begun on facility development and
have shared some of your comments in
integration with the renewal of
this issue of the Spotlight on Parking.
the “Rivers”.
We will continue to provide additional
features and enhancements to ParkPlus
Later this year and in 2009 the CPA
over the coming months and years.
will offer an online service centre with
The CPA is pleased to announce that
expanded Internet capabilities to
ParkPlus has recently been introduced
improve our ability to serve all
in the shopping and business district
our customers.
of Kensington and the conversion is
underway along 17th Avenue. The
Further details about many of the
support and patience of residents and
programs mentioned here are available
business owners in these areas has
throughout the current issue of Spotlight
been invaluable, and we thank them
on Parking. Read on to learn more about
for moving forward so readily with this
the various changes to the face of public
initiative.
parking in Calgary. Please feel free to
email your comments to
We also wish to thank the Calgary
[email protected] or
Downtown Association for its support of
call us directly at 537-7000.
ParkPlus. The roll out of ParkPlus
in the downtown will conclude later
Dale Fraser
this fall.
General Manager
In addition to receiving comments about
Calgary Parking Authority
ParkPlus, we have also heard feedback
about other areas of our operation, in
particular requests for more streamlined
options for paying parking tickets.
Earlier this year, we proudly unveiled
Pay Tickets Online, a web-based
alternative that allows customers to
pay all their outstanding parking tickets
through our website. I invite you to
visit www.calgaryparking.com for more
information.
THREE WAYS TO PAY: CASH, CREDIT CARD, CELL PHONE ACCOUNT.
Financial highlights 2007
Each year the Calgary Parking Authority
contributes a portion of its net revenue
to the City of Calgary. This net revenue
is generated through parking facilities
and the enforcement of parking bylaws.
Our operations are not funded by
municipal tax dollars. At the direction of
the City Council, the Municipal Impound
Lot operates on a break-even basis, at
no cost to taxpayers.
The charts beside show the revenue and
expenditure, including capital costs, of
the Calgary Parking Authority.
EXPENDITURES
EXPENDITURES
AND CAPITAL
AND CAPITAL
COSTS IN
COSTS
M I L L IN
I O NMSI L L I O N S
Total revenue
Total$59.5
revenue
million
$59.5 million
In Millions
In Millions
30%
Funds
to City ofFunds
Calgary
to City of Calgary
30%
21%
Funding
of Capital
Funding
Projects
of Capital Projects
21%
15%
Parking
Operations
Parking Operations
15%
11%
Parking
Enforcement
ParkingServices
Enforcement Services
11%
10%
Municipal
Municipal
Lot Impound Lot
10%Impound
8%
Business
& Property
Business
Taxes
& Property Taxes
8%
5%
Admininstration
5% Admininstration
$-
$-
$5.0
STATEMENT
STATEMENT
OF REVENUE
OF REVENUE
AND EXPENDITURE
AND EXPENDITURE
$5.0
2007
2007
Revenue Revenue
$ 42.7 $
Parking Operations
Parking Operations
9.9
Parking Enforcement
Parking Enforcement
Services Services
6.9
MunicipalMunicipal
Impound Lot
Impound Lot
$ 59.5 $
42.7
9.9
6.9
59.5
Expenditure
Expenditure
2.9
Administration
Administration
6.2
MunicipalMunicipal
Impound Lot
Impound Lot
Business Business
and Property
and Taxes
Property Taxes4.9
6.3
Parking Enforcement
Parking Enforcement
Services Services
8.8
Parking Operations
Parking Operations
17.9
Funds to City
Funds
of to
Calgary
City of Calgary
12.5
Capital Projects
Capital Projects
$ 59.5 $
2.9
6.2
4.9
6.3
8.8
17.9
12.5
59.5
$10.0 $10.0 $15.0 $15.0 $20.0 $20.0
Boldly going where
everyone has gone before.
NOW PAY PARKING TICKETS ONLINE.
The Calgary Parking Authority (CPA)
has launched a new service that allows
people to pay their parking tickets on
the Internet.
Customers simply go to
www.calgaryparking.com and follow
the Pay Tickets Online link or go to
www.parkplus.ca and click on the Pay
Tickets Online tab. Once they provide
their parking ticket number and license
plate information, they will be guided
through a simple, step-by-step process.
The service also allows them to look up
all outstanding tickets and pay them at
the same time.
And now it is even easier to make early
payment and qualify for a fine reduction
by paying online. The cost for the
service is $3.00 per ticket and major
credit cards are accepted.
The Pay Ticket Online program is part
of the Calgary Parking Authority’s plan
to provide an increasing number of its
services online.
JUNE 2008 SPOTLIGHT ON PARKING
3
CREATE A PARKPLUS CELL PHONE ACCOUNT AT PARKPLUS.CA
“The new ParkPlus System brings Calgary
into the 21st century. Great cities around
the world have moved to similar systems
because it is an efficient use of street
space and a great convenience to parkers.
This enhanced parking system improves
access to downtown by opening up
more parking spaces and is a step to
addressing what downtown guests
expect. Parking is important to a vibrant
downtown and we are delighted by the
steps taken by the CPA.”
G
eorgi-Anna Sizeland, Chair Calgary
Downtown Association – May, 2008
Your safety is our priority
As part of its commitment to improving
the security of patrons and staff, the
Calgary Parking Authority recently
hired experienced security
professionals. We are now
pleased to offer 24/7 security
coverage in our surface lots
and parkades.
In addition to patrolling
in specially marked security
vehicles, the CPA will be
instituting bike patrols in all
its facilities later this year.
Officers will work in pairs to
provide enhanced response times
during congested periods in the
downtown core.
Pay Less Starting Earlier
Enter our parkades or surface lots after
4 pm on weekdays and receive the
evening rate two hours earlier. Before
the Even Earlier program began, evening
rates typically began at 6 pm, but now
customers can take advantage of the
discounted evening rate Even Earlier.
The early evening rates will be in
effect weekdays in our parkades and
surface lots in the downtown core and
in Kensington.
Because evening rates are much
lower than daytime rates, we hope to
encourage people to come downtown
for theatre and cultural events and to
come to visit the many restaurants and
nightclubs in the city’s core. See you
anytime after 4 pm, Monday to Friday
and pay less.
Our Customers
Are Great!
Each year we say thank you to our customers by providing
drinks and snacks at a variety of locations throughout the
downtown core. Calgary Parking Authority customers are loyal
and supportive, and this is one of the ways we recognize them.
Thank you for your patronage.
4
CALGARY PARKING AUTHORITY
JUNE 2008
...AND PAY FOR PARKING WITH YOUR CELL PHONE.
Residential Parking Permits
What are residential parking permits?
Residential Parking Permits help
communities manage the number of
non-resident vehicles in their area by
restricting parking to residents with
parking permits. For more information
about the Residential Parking Permit
Program and how to establish a
Residential Parking Zone, please visit
the City of Calgary website at
www.calgary.ca
If I have a permit, where can I park?
As long as you comply with traffic
bylaws, you may park anywhere in the
restricted area or zone for which you
have a permit. Visitors using permits
must park no further than one block
from the residence they are visiting.
How can I renew my permit?
Fashionably
Early.
ENTER AFTER 4 PM
FOR EVENING RATES
Residents must provide proof that they
live within the zoned area and may apply
for the permits by mail, fax (537-7001) or
in person at Calgary Parking Authority’s
offices at 620 – 9 Avenue SW.
Residents are responsible for renewing
their permits. Permits must be renewed
yearly and may be renewed up to two
months before the expiry date.
The Calgary Parking Authority sends
out reminders about 45 days before
permits expire.
Can other people use my permit?
No. Parking permits are issued
to license plates registered to a
specific address. They are not
transferable and cannot be used
in other restricted parking zones.
Can I take my permit with me
when I move?
No, your Residential Parking
Permit becomes invalid if you
move. You must change your
vehicle registration at a registry office
and re-apply for your permit if you move
within the same zone or if you move to
another zone.
I have visitors coming to my home.
What can I do?
Each single family, semi-detached,
triplex, fourplex or rowhouse unit can
apply yearly for two visitor permits. Lost
or stolen visitor permits will not
be replaced.
Residents who live in a building
containing five suites or more in
a restricted area may apply for a
temporary visitor permit for an out-oftown guest. Prior to issuing the permit,
i
we require proof of your address
and proof that your visitor is from out
of town.
For further information or
permit requirements, please visit
www.calgaryparking.com
QUICK FACTS
Residential Parking Permits (RPP) allow residents in the area
to park within the zone for which the permit is issued.
There are 52 RPP areas in Calgary.
21,500 RPPs were issued in 2007.
10,580 visitor permits were issued in 2007.
CPA BOARD OF DIRECTORS
From left: Larry Ryder, Andrew Vandertol,
Eric Sawyer, Steve Engel, Dale Fraser,
Lyn Chow, John Hubbell
Missing: Martin Halliday, Ald. Dale Hodges,
Chris Hylton, David Watson
JUNE 2008 SPOTLIGHT ON PARKING
5
arkPlus is a whole new way of
parking, representing new
standards for convenience and
simplicity as well as respect for the
environment. And please remember, we
are listening to what you have to say.
We are encouraging customer feedback
and suggestions as we continue to plan
further improvements and add new
features to our parking services.
CPA is delighted to
be introducing the
ParkPlus System, an
exciting initiative for
improved parking in
THE ULTIMATE IN
PARKING CONVENIENCE
the City of Calgary.
No more downtown parking meters.
Existing parking
Conveniently located ParkPlus Pay
Machines mean you park and then just
pay at the nearest machine.
meters are being
replaced with
Use any pay machine to pay for your
parking transaction. Simply remember
your zone number and pay at the most
convenient machine.
state-of-the-art,
solar powered pay
machines and new
street parking zones
You never have to return to your car to
put a ticket on the dashboard!
that will revolutionize
Payment is easy and flexible.
parking in Calgary. >>
An automated system that’s
completely ticketless!
The ParkPlus System ensures you are
parking in a valid zone. If the zone is
not valid for parking, the ParkPlus
System will not accept payment.
MORE PAYMENT OPTIONS
ParkPlus Pay Machines accept both
coins and credit cards.
ParkPlus Account holders can simply
pay by cell phone!
Users can pre-purchase parking time
in some locations.
PRINTED RECEIPTS
A receipt can be issued each time you
park.
You will always have a record of when
and where you parked and how much
you paid. Perfect for expense claims!
The automated system will register
your payment, so you don’t have to
take the receipt back to your car.
YOUR OWN PARKPLUS
CELL PHONE ACCOUNT
With your own ParkPlus Cell Phone
Account you’ll enjoy even more
convenience and savings!
No more over-paying for parking.
No need to get another parking ticket!
Just park and pay by cell phone.
Have us call or email you when your
meter time is about to expire.
If you leave sooner than expected,
deactivate your parking session and
you’ll only be charged for the time you
were actually parked!*
(*Please note: a minimum fee applies
to all transactions.)
A record of when and where you
parked and how much you paid will be
available online for several months.
Manage multiple cell phone numbers
and multiple license plate numbers on
one account.
Small vehicle owners receive a 25%
discount on their on-street parking.
Receive a low balance notification to
avoid running out of parking credits.
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CELL
IN
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P
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Pa
A REVOLUTION
IN PARKING
Pull into a new ParkPlus Parking
Zone and park your vehicle.
Make a note of the ParkPlus Zone
Number located on signs lining the
street adjacent to where you have
parked.
How to Use the
ParkPlus System
6
CALGARY PARKING AUTHORITY
JUNE 2008
As you leave your vehicle, look for
one of the conveniently located
ParkPlus Pay Machines. There will
be plenty of them, and you can use
any one.
At the ParkPlus Pay Machine you’ll
be asked to enter the ParkPlus
Zone number where you have just
parked, your vehicle’s license plate
information, and how long you wish
to remain parked. Note: Parking is
limited to the maximum time, as
indicated on the traffic signs in the
zone you parked.
Simply follow the easy payment
instructions. ParkPlus Pay Machines
will accept both coins and
credit cards.
Once you’ve paid for your parking,
you can request a printed receipt.
Put your receipt in your purse or
wallet and continue on your way!
You never need to go back to
your car to put the receipt on your
dashboard! The automated system
knows you’ve paid to park in the
selected zone.
If you have your own ParkPlus
Cell Phone Account, simply call
403-537-PARK (7275), note the
ParkPlus Zone number and make
your payment with your cell phone
before you leave your car! It couldn’t
be easier.
ParkPlus comes
to Kensington and
17th Avenue
The ParkPlus System is now in the Kensington area and
currently being installed in the 17th Avenue shopping and
business district.
Special Information
for Cell Phone
Account Holders
and SmartPay
Card Users
Thanks to the support of area businesses, residents and
visitors to these districts will enjoy the benefits of ParkPlus
including flexible payment options,
additional parking and easy access
to short-stay parking.
PARKsmall
Save Big!
Now small vehicles can save 25 per cent on short-stay, on-street parking in
Calgary. With the new PARKsmall discount, vehicles that are 3.8 meters or
less in length are eligible for a discount in on-street ParkPlus parking zones.
Cell phone account holders who drive vehicles such as motorcycles,
scooters and the following cars qualify for the discount: Smart Car, Geo
Metro, Mini Cooper, Echo, Swift and Insight.
It’s another plus to the ParkPlus System and is available when you sign up
for a ParkPlus cell phone account. Visit parkplus.ca for more information or to
sign up.
Enforcement Innovation
The Calgary Parking Authority uses a digital photo enforcement system to
collect more detailed information about the time and location of vehicles in
violation of time-limited parking zones.
The new enforcement system works in conjunction with the ParkPlus System
to discourage people from parking all day in areas designed for hourly
parking or time-limited parking.
This automated system will increase the CPA’s ability to respond to the
concerns of business owners and residents who live in time-restricted
areas, such as residential parking permit zones, and allow the CPA to more
effectively monitor hourly parking.
Win a ParkPlus Cell Phone Account
worth $200 or one of 3 cell phone
accounts worth $100 each.
Tell us your favourite ParkPlus story in Calgary and you
could win one of four ParkPlus cell phone accounts.
Submit your story online at parkplus.ca or mail it to
ParkPlus Stories at 620 – 9 Avenue SW, Calgary, AB
T2P 1L5. You can also fax it to 537-7001.
Contest ends July 31, 2008. The winner will be contacted by phone. Entrants must be
18 or older. Employees of the Calgary Parking Authority are not eligible. One entry per
person. All stories submitted are the property of the Calgary Parking Authority and may be
used for advertising purposes.
SmartPay cards have been
discontinued and will no longer
be filled.
June 30, 2008: Last day for refunds
or transfers of $10 deposit to any
existing ParkPlus Cell Phone Account.
If you’re a current user of a CPA
SmartPay Card, you’ll be happy to know
that an interim plan has been introduced
to assist you to transition to the ParkPlus
System as easily and conveniently as
possible. Until the transition is complete,
customers who set up ParkPlus Cell
Phone Accounts will be able to pay at
existing parking meters, the same way
as in the new ParkPlus Zones.
The system will work the same way
as the ParkPlus cell phone payment
process.
Existing parking meters will have a
ParkPlus Zone sticker on them identifying
the zone number the meter is in.
ParkPlus Account holders simply
call 403-537-PARK (7275)
and follow the same steps
to pay at the meter as they
would using the ParkPlus
account in a new ParkPlus
Zone.
In addition, if you have any money
left on your SmartPay Card it will be
refunded to your credit card,
returned to you by cheque or
transferred into any existing ParkPlus
Cell Phone Account.
JUNE 2008 SPOTLIGHT ON PARKING
7
YOU CAN BE NOTIFIED WHEN YOUR TIME IS ABOUT TO EXPIRE.
In Our Community
The Calgary
UNITED WAY AND
ADOPT-A-FAMILY DONATIONS
Parking Authority
The Calgary Parking Authority will make
a cash donation in excess of $200,000
to the United Way this year. The
donation comes from money collected
from parking meters and pay machines
after the one per cent GST reduction
came into effect on January 1st, 2008.
recognizes the
importance of its
community
connections and
Each year the Calgary Parking Authority
raises money to benefit Calgarians
who are struggling or experiencing
difficulty. CPA staff take part in a variety
of fundraising efforts from auctions to
ticket raffles as they collect funds for
causes close to their hearts.
involvement. Each
year, we sponsor a
number of programs
as a way of saying
thank you to
DISABLED PARKING AWARENESS
Calgarians. >>
As part of its annual holiday tradition,
the Calgary Parking Authority reminds
Calgarians of the importance of leaving
designated parking stalls for people with
disabilities. Each year we mount a public
education campaign that includes radio
advertising and notices in community
newsletters about disabled parking
issues. We believe in equal access to
parking and use our Disabled Parking
Awareness campaign to reinforce that
message.
FOOD BANK
The CPA proudly held its seventh
annual Inter-Faith Food Bank drive from
November 19 to December 9. Thanks
to customers and staff who generously
contributed to this worthy cause and
donated over 390 pounds of food.
For the fourth year in a row, Canada
Newswire donated $1,000 to our food
drive, and the CPA donated over $6,000
to the Food Bank.
FORZANI’S MOTHER’S DAY RUN
The Calgary Parking Authority
demonstrates its support for the
Forzani’s Mother’s Day Run & Walk
by offering free parking at City Centre
Parkade on race day.
NO NEED TO EVER GET ANOTHER PARKING TICKET.
Parking at
the Curbside
“I’m writing to say that your
policy of giving first-time
offenders in your ParkPlus
System a break is a good idea.
A couple of weeks ago, when
dropping off a pair of shoes
at Alpine Shoe Repair in
Kensington, I saw an empty
parking space, grabbed it, ran
into the shoe repair shop, ran
out again and came home. I
was somewhat shocked two
weeks later, to receive in the
mail what looked like a parking
ticket. I had not been aware
of the new parking system in
that neighborhood, so had no
idea that I had violated it. Since
then, I have read your wellwritten brochure, A Revolution
in Parking for Calgary, and
educated myself on the matter.
Your policy of giving warnings
to first offenders, and including
your brochure to let them know
what it’s all about, is certain to
improve public attitude toward
the system.
That’s good thinking. Well
done.
”
R.S. Lee – February, 2008
The Calgary Parking Authority allows
customers who carpool to jump to the
front of our carpool waiting lists.
Under this program, 50 per cent of all
new monthly contracts for parkades
will be allocated to vehicles with two
or more occupants. The carpooling
program is part of the CPA’s effort to
reduce Calgary’s carbon footprint and is
a simple way for people to save money,
reduce congestion and conserve energy
while benefiting the environment.
To sign up for the carpool wait lists,
email carpool.waitlist@calgaryparking.
com and include the following
information:
1.Names and contact information for at
least two people.
2.Indicate which parkade or parkades
you would like to be put on a wait list
for.
3.Indicate which person will be
financially responsible for the
contract.
Calgarians who would like to know
more about the benefits of carpooling
or are interested in finding local carpool
partners, should visit carpool.ca for
more information.
Parking meters / pay machines
are free after 6 p.m. weekdays, on
holidays and Sundays. The Saturday
rate is only 75 cents an hour.
ParkPlus System pay machines
accept coins and credit cards.
On-street meters accept coins.
Some meters on major streets and
avenues are located within zones
designated as “No Stopping” during
peak traffic hours. Look for and follow
the parking signs to avoid being
ticketed and towed.
Use any pay machine to pay for your
parking transaction. Simply remember
your zone number and pay at the
most convenient machine.
Hourly Rates
Rates are posted at the parkade
entrances or at pay stations in
surface lots.
Rates are generally based on 12-hour
periods. (For example, day rates are
from 6 a.m. until 6 p.m. Evening rates
start from 6 p.m.* until 6 a.m.)
*Please note that with our Even Earlier campaign,
evening rates start at 4 p.m. weekdays in our
parkades and surface lots in the downtown and
Kensington.
Special evening and weekend rates
reflect off-peak parking times.
Payment at
Parkades
Pay station: Pay stations accept
credit cards and cash.
Attendant booth: Attendants accept
cash or tokens.
At the exit: Credit card payments may
be made at the exit reader. Please
note that your paid ticket is now your
exit pass and your receipt.
Payment at
Surface Lots
Surface lots with Pay and Display
machines accept coins, and many also
accept credit cards.
Pay in three easy steps
1.Deposit the fee in the machine based
on the amount of time you wish to
purchase.
2.Confirm the time purchased.
3.Place the receipt on your dash.
Note: Watch for the new ParkPlus
System payment service options at all
surface lots beginning in the fall of 2008.
Check it twice
Before pushing the button for
your receipt, check that the
display shows the time you plan
to purchase. If incorrect, you may
cancel the transaction and start
again. Don’t press for the ticket
until the correct time is displayed.
PLEASE NOTE:
As of September 2008, all Calgary Parking Authority phone numbers
will be 10 digits and must include the appropriate area code.
Visit www.calgaryparking.com for more information and services.
FAR LEFT: Dale Fraser presents a cheque for $7,500 to
Angela Knight of CBC Radio and Kristen Brown of the
Calgary Inter-Faith Food Bank.
LEFT: CPA is proud to be a sponsor of the Forzani’s
Mother’s Day Run and Walk.
When are parking meters / pay machines free?
Test your
parking IQ
8
CALGARY PARKING AUTHORITY
Parking meters / pay machines are free after 6 p.m. weekdays,
on Sundays and holidays. Under the Alberta Interpretation Act,
the following days are considered holidays: New Year’s Day,
Alberta Family Day, Good Friday, Easter Monday, Victoria Day,
Canada Day, Civic Holiday, Labour Day, Thanksgiving,
Remembrance Day, Christmas Day, December 26 (if December
26 falls on a Sunday or Monday, then December 27). With the
exception of the special provision for December 26, no other
day is substituted for holidays falling on a Saturday or Sunday.
JUNE 2008
Where do I get information about permits for people with
disabilities?
Alberta Registries is responsible for issuing permits for people
with disabilities. The Parking Placards for Persons with
Disabilities Application form may be downloaded from the
Alberta Government Services website at the following address:
www.alberta.ca
Half-Price Parking.
CARPOOL AND SAVE AT LEAST 50% ON SHARED PARKING COSTS.
JUNE 2008 SPOTLIGHT ON PARKING
9
JUST FOLLOW THE ONSCREEN PROMPTS AT PARKPLUS.CA
CREATING YOUR PARKPLUS CELL PHONE ACCOUNT IS EASY.
Frequent Questions:
Parking Tickets
Q How can I pay?
1. Now, you can pay online. Go to
www.calgaryparking.com and follow
the Pay Tickets Online link or go to
www.parkplus.ca and click on the
Pay Tickets Online tab. Provide your
parking ticket number and license plate
information, and you will be guided
through a simple payment process. The
cost is $3.00 per ticket and major credit
cards are accepted.
2. If you are paying in person at the
Calgary Parking Authority offices
(620 – 9 Avenue SW)­—between the
hours of 8 am and 4:15 pm, Monday to
Friday—you may pay by cash, cheque,
debit card or money order.
3. Payments may also be made at most
chartered banks, trust companies, credit
unions and Alberta Treasury branches.
Payments are accepted at City Cashiers,
800 Macleod Trail SE, between the
hours of 8 a.m. and 4 p.m. Monday to
Friday (except holidays) or in the night
depository at 801 – 3 Street SE, Calgary.
4. If paying by mail, cheques or money
orders should be made payable to “The
City of Calgary” and mailed to The City
of Calgary, PO Box 2580, Station M,
Calgary, AB T2P 2W9. Do not mail cash.
Cancelled cheques constitute a receipt.
When paying by mail or at a financial
institution, please allow sufficient time
for your payment to reach our office to
avoid Provincial surcharges.
In all cases, except when using Pay
Tickets Online, please include the
parking ticket or the blue reminder
notice with your payment.
Q
Why did the officer choose
that penalty amount?
Parking Enforcement officers cannot
choose the amount of the fine when
they issue a parking ticket. Both the
“Voluntary Payment Amount IF Paid
Within 21 Days” and the “Specified
Penalty Due After 21 Days” are
established by either the Parking Bylaw
or the Traffic Bylaw.
Motorcycle Parking
The Calgary Parking Authority makes a special effort to accommodate the
growing number of people who choose to use motorcycles or scooters for
their downtown commute.
The CPA offers discounted monthly motorcycle parking in five parkades and
two surface lots.
Our special rates are available at City Centre Parkade, McDougall Parkade,
Civic Plaza Parkade, James Short Parkade, Centennial Parkade, Lot 66
(830 – 9 Avenue SW) and Lot 7 (208 – 9 Avenue SW).
To find out more about our low monthly rates, phone 537-7035 or visit
www.calgaryparking.com
The Impound Lot is a
secure storage area for
vehicles that have been
stolen, abandoned, or
parked illegally or have
been involved in an
accident or crime. >>
400 – 39 Avenue SE
Phone: 537-7111
Open 24 hours a day,
seven days a week
The Calgary Parking Authority is
responsible for the care of the vehicle
and its contents once the vehicle has
been seized by a peace officer.
Staff at the Impound Lot do not tow
vehicles. Their role is to ensure that
vehicles are safe and secure and are
released only to authorized individuals.
Vehicles will only be released to the
vehicle owner or the owner’s designate.
Q
How can I find out if my vehicle
is at the Impound Lot?
Call the 24-hour Impound Lot line at
537-7111 or check our website for
information at www.calgaryparking.com
10 CALGARY PARKING AUTHORITY
JUNE 2008
Q
How do I claim my vehicle?
To claim a vehicle from the Impound Lot,
you must provide proof of ownership,
identification, valid registration and
insurance, and pay all towing and
storage fees.
The staff can only release the vehicle to
the registered owner or to a person who
has been authorized by the owner in
writing.
Unregistered or uninsured vehicles may
not be driven out of the Impound Lot;
however, they may be towed to private
property at the owner’s expense.
Q
Can I buy a “new” vehicle at the
Impound Lot?
third Saturday of the month and check
out our unreserved auction.
About 125 vehicles left unclaimed at
the Impound Lot are auctioned each
month and while there’s no guarantee as
to their quality, you might just find that
special bargain.
All automobiles are unlocked and open
to viewing beginning at 10 a.m. on
auction day. They cannot be started
for liability reasons, but you can check
under the hood. Many vehicles have no
keys; however, a locksmith is available
on site.
For an up-to-date listing of vehicles to
be auctioned, visit our website at
www.calgaryparking.com/auctioninfo
CPA Administration Office:
620-9th Avenue SW
(Centennial Parkade) 537-7000
ParkPlus System: 537-PARK (7275)
Parking stalls and general inquiries: 537-7000
Parking Enforcement: 537-7100
Residential parking permits:
537-7000
Towed/seized vehicles
(Impound Lot): 537-7111 (24 hours)
Parking meter inquiries: 537-7100
Bicycle Parking
Check out our enclosed bike facilities at City Centre Parkade and Centennial
Parkade. The bike cage at City Centre Parkade is conveniently located off
the 10 Avenue entry, which gives access to the 10 Avenue on-street bikeway.
Access the Centennial Parkade locked bike room from the alley behind
the parkade.
Pay only $10 per month plus GST at both facilities. Please note there is a $30
refundable key deposit charge at Centennial Parkade and a $25 refundable
key fob charge at City Centre Parkade.
Call 537-7035 for more information or visit www.calgaryparking.com
The Impound Lot
Contact us
Administrative review fax
(to appeal parking tickets): 537-7104
VISIT OUR WEBSITE
Pay a parking ticket, find out how to
apply for a residential parking permit
or download an electronic copy of this
publication by visiting our website at
www.calgaryparking.com.
Brochures
are available
Looking for information about parking
on private property, derelict vehicles,
disabled parking, truck and RV parking
or the Impound Lot?
The Calgary Parking Authority
produces brochures to help answer
your questions about these topics.
If you would like copies, please
drop by our office at 620 – 9 Avenue
SW, phone us at 537-7100 or
download them from our website at
www.calgaryparking.com
Can’t find the information you’re
looking for? Send us an email at
[email protected] and
we’ll find the answer for you.
RV Parking Pointers
When and where is it legal to park my RV?
You may park your RV on the street or in the alley adjacent to your property
for up to 36 hours as you pack for a holiday trip.
You must then be away for at least 48 hours before parking again.
You may park on your front driveway for up to 24 hours as you clean your
vehicle or prepare for a trip.
City streets and alleys are not large enough to allow for long-term parking
of large vehicles. Because of their size, parked RVs might block signs,
pedestrians and other vehicles from another driver’s view. Please be careful
when parking your RV. Consider storing your vehicle for long periods of time
in either an RV storage park or, if you have the space, your back yard.
Note: Recreational trailers, utility trailers, semi-trailers and mobile equipment
must be attached to a towing vehicle if left on a city street. Liability and
collision insurance will normally apply only while the trailer is attached—check
with your insurance agent.
Service improvements
We are working to serve you better by moving many of our counter
services to an enhanced website. Later this year and in 2009, we will
be offering the ability to obtain residential parking permits online, added
services for businesses as well as other e-services. Watch our website
for these enhancements coming soon.
If you’re in the market for a secondhand
vehicle, drop by the Impound Lot on the
JUNE 2008 SPOTLIGHT ON PARKING 11
Indicates lot entrance
E
15 Ave. N.W.
Bicycle Parking
w
Bo
Motorcycle Parking
S
2
r
ve
Ri
Centre St. N.
W
16 Ave. N.W.
59
CPA Parkade or Surface Lot
N
10
14 Ave. N.W.
Prince’s Island
Park
NOT TO SCALE
e
lD
riv
or
ia
10 Street N.W.
57
68
M
em
21
Eau Claire Ave.
37
Kensington Rd. N.W.
Riverfront Ave.
Eau Claire
Market
23
888
Chinese
Cultural
Centre
2 Ave S.W.
Daquing Ave.
Harry Hays
Building
3 Ave S.W.
71
6
70
72
4 Ave S.W.
McDougall
Centre
58
40
28
5 Ave S.W.
63C 63B
$4.00
$3.00
$2.00
$1.75
.
.E
.S
St
.
14 St. S.W.
11 Ave S.W.
(per hour)
.E
63A
On-Street Parking Rates
.S
10 Ave S.W.
17 Ave. S.W.
62B 62
43
12
25
3
Tower
e
Av
Calgary
29
36
9
16 Ave. S.W.
19
.
24
9 Ave S.W.
55
9
.E
Glenbow
Museum
Municipal
Building
.S
7
Olympic
Plaza
St
Eaton
Centre
54
Telus 60
Convention
Centre
11
66
Bankers
Hall
3 St. S.E.
Stephen Avenue Mall
65
2 St. S.E.
The Bay
1 St. S.E.
Centre St. S.
1 St. S.W.
2 St. S.W.
3 St. S.W.
4 St. S.W.
5 St. S.W.
6 St. S.W.
7 St. S.W.
8 St. S.W.
8 Ave S.W.
64
Sears
9 St. S.W.
Millennium
Park
7 Ave S.W.
11 St. S.W.
C
6 Ave S.W.
1O St. S.W.
e
nc
ie
Sc
y tre
r
n
ga e 61
al C
44
Calgary Parking Authority parking locations
LOT NUMBERS CORRESPOND TO NUMBER ON MAP; NoM = not on map.
Parkades
Monthly/daily
24 EPCOR Centre Parkade
829 Macleod Trail SE
55 25 City Centre Parkade
240 10 Ave SW (10 Ave ent.)
221 9 Ave SW (9 Ave ent.)
Monthly non-attended
28 McDougall Parkade
720 - 5 Ave SW
36 Civic Plaza Parkade
322 - 9 Ave SE
40 James Short Parkade
112 - 5 Ave SW (5 Ave ent.)
115 - 4 Ave SW (4 Ave ent.)
54 Centennial Parkade
608 - 9 Ave SW (9 Ave ent.)
823 - 5 St SW (5 St ent.)
60 Convention Centre Parkade
727 - 1 St SE
Attended lots
6
311 - 8 St SW
21 29 58 62
62B 63A 63B
63C 65
72 East Village
724 - 4 St SE
344 - 14 St NW
417 - 8 Ave SE
935 - 4 Ave SW
407 - 9 Ave SE
363 - 9 Ave SE
330 - 10 Ave SE
313 - 10 Ave SE
312 - 11 Ave SE
1139 - 8 Ave SW
615 - 3 Ave SW
Machine lots
2
2
3
888 120 - 15 Ave NW
112 - 14 Ave NW
1517 - 16 Ave SW
109 Riverfront Ave SE
(Chinatown)
NoM 820 Edmonton Tr. NE
7
208 - 9 Ave SW
NoM 1740 - 9 St NW
9
711 - 4 St SE (4 St ent.)
NoM 203 - 14 St NW
9
406 - 8 Ave SE (8 Ave ent.)
37 1056 Memorial Dr NW
10
820 Edmonton Tr NE
NoM 524 - 16 Ave NW
19 800 - 3 St SE (hourly)
NoM 704 - 16 Ave NW
23 1101 Memorial Dr NW
NoM 820 - 16 Ave NW
43 880 - 11 St SE
44 1301 - 9 Ave E
Bicycle parking
NoM 17 Ave. & 5A St. SW
54 Rear, 620 - 9 Ave SW
(Western Canada High School)
25 240 - 10 Ave SW
NoM 17 Ave. & College Ln SW
(Western Canada High School)
Motorcycle parking
57 1210 Kensington Rd NW
7
208 - 9 Ave SW
59 200 Memorial Dr NW
25 240 - 10 Ave SW
61 701 - 11 St SW
28 720 - 5 Ave SW
64 825 - 11 St SW
36 322 - 9 Ave SE
66 830 - 9 Ave SW
40 112 - 5 Ave SW
68 148 - 10 St NW
54 608 - 9 Ave SW
70 424 Riverfront Ave SE
66 830 - 9 Ave SW
71 603 - 3 Ave SW
NoM 28 - 16 Ave NE
For rates and parking information, visit our
NoM 140 - 16 Ave NW
website at www.calgaryparking.com