Sarawak Government Services, Anytime, Anywhere

Transcription

Sarawak E-GOVERNMENT INITIATIVES
 For Citizens
ICT Vision
Sarawak Government Services,
Anytime, Anywhere
 Overview Citizen’s Services
 24/7 Weeks
SEG Portal
 Anytime Anywhere
 Hassle Free
Mobile
&
SMS
Sarawak
Government
Citizen’s
Services
Online
Services
Agencies
Websites
 Sarawak Government official Portal
Single Gateway to access the State Government
Information and Services
 Sarawak Government official Portal
The Star Achievement of the Portal in Malaysia Government Portal
and Websites Assessment
Star Achievement
2005
2006
2007
2008
Year
2009
2010
2011
 Government Agencies Websites: State Targets
Target 1:
100% Agencies to achieve 3
Star and above
Target 2:
All agencies must be informative
with up-to-date information
Objective:
Quality government website
as one of the officials
channel for information and
service delivery
Target 3:
All agencies to maximize the
effective and efficient
services delivery through
online services.
Target 4:
All agencies websites to use
content management system
(CMS)
 Government Agencies Websites: Technology
2012
87.6% Dynamic
Website
2001-2009
Static Webpage &
Dynamic
Webpage
Before 2001
Static Webpage
129 Accessible
Websites
Static Webpage = no database
Dynamic Webpage = with database
 Government Agencies Websites: Star Achievements
Comparison of Star Achievement 2005 vs 2011
70
60
50
40
30
20
10
0
61.2
47.5
34.3
25.3
0 2
5
2011
3
0
4
2005
23.2
2
3
2
1
Star Ranking
MAMPU targets = 3 Star and above
Sarawak Agencies’ Achievement for 3 Star and above:
2005 : 3%
2011 : 74.7%
 Online Services
 10 Transaction Services
 5 Up coming Services
 4 Information Services
Existing
Services
Up-coming
Services
 Online Services: Paybills Malaysia
38 Billers
One-stop Electronic bills
payment and presentment
4 Payment
Channels
 Online Services: Paybills Malaysia
 Council Assessment Bills
 Online Payment
 Land Rent and Premium
 Credit Card
 Utilities Bills
 MEPS FPX
 Telecommunication Bills
 Mobile Money
 More…
 Online Services : Advantages of Paybills Malaysia
Electronic
Bills Delivery
Multiple
Billers
Multiple
Payment
Channels
and Finance
Institutions
Online
transaction
records
 Online Services: TALIKHIDMAT
One-stop Online
enquiries and
complaints
centre
Submit Enquiries /
Complaints
Check Status
Online
 Online Services: e-Recruitment
Online State
Government
Vacancies
Applications
 Mobile Computing and Services
Leverage existing capabilities on Smartphone and tablet
Virtual and immediate Government
(anytime, anywhere)
Mobile Government
 Current Mobile Services
SMS + Mobile
Way Forward
 Way Forward
Mobile service delivery
People-oriented service
(Single ID for the public)
Online service delivery
Awareness
Thank You

Sarawak Government Services, Anytime, Anywhere

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