The First Horizon Story -

Transcription

employees first
exceptional teamwork
individual accountability
The First Horizon Story a story like no other
Consumer Lending Transformation Team, the 2009 Annual Firstpower Award Winner
Standing On Our Strengths
Our people • Our culture • Our values • Our vision
The most respected regional financial services company with the best people
empowered to build enduring customer relationships.
absolute determination
knowing our customers
doing the right thing
who we are
our company
First Horizon National Corp. has a history of success and traditions dating back to 1864.
First Horizon National Corp., the parent company of First Tennessee Bank and FTN
Financial, is a team of more than 5,500 employees working in more than 180 bank locations in and around Tennessee and 18 capital markets offices in the U.S. and abroad.
At First Horizon when we say “powering your dreams,” it’s a reflection of our desire to be
more than just a financial institution. We want to be the financial strength our customers
rely on to achieve the goals they have in life. But that starts with finding the best people
and empowering them to build enduring relationships with the people they serve. It’s
what sets the employees of First Horizon National Corp. apart - the collective sense that
what we do is about more than money. It’s about helping people find financial solutions
that can make a difference in their lives.
First Tennessee is a community-focused regional bank where we have earned the largest market share of business and individual customers. We have the most loyal customer base in Tennessee and one of the highest customer retention rates of any bank
in the country. First Tennessee Bank provides deposits, loans, investments, insurance,
trusts, asset management, credit cards and transaction processing, as well as mortgage
and cash management services.
For nearly a century, FTN Financial has been a provider of financial products for the investment and banking community. FTN Financial’s reach - a broad network of more than
500 employees, thousands of clients, and offices nationwide and overseas - enables us
to build an arsenal of resources and to distribute critical information that’s vital to our
customers’ financial outlook.
We have grown as the needs of our clients have grown, diversifying offerings to include
services that enhance not only the productivity of clients’ investment portfolios, but their
overall institutions. FTN Financial is an industry leader in fixed income sales, trading and
strategies for institutional clients in the U.S. and abroad. They also provide investment
services and balance sheet management solutions. To learn more, visit www.ftnfinancial.com.
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our company
who we are (cont’d)
You are part of a company that genuinely cares about
your personal and professional growth. It’s part of our
Firstpower culture.
You’re here because it was determined that you bring
the right skills and attitude to help the company continue
its 146-year-old, customer-focused, employee-centered
tradition of financial excellence.
We know companies are more than bricks and mortar.
They’re hundreds of people like you who make up a rich
tapestry of different talents, needs, hopes, dreams and
aspirations. Smart companies take those differences and
nurture them, celebrate them as the embodiment of a
corporate culture unlike any other that in turn creates a
strong and viable company. That’s the First Horizon way.
We continue to earn
LOCAL & NATIONAL RECOGNITION
• Named one of the Best Employers in Tennessee by
Business Tennessee magazine
• Named to the AARP Best Employers for Workers
Over 50 list since 2003
• Named to Working Mother magazine’s annual list of
the 100 Best Companies since 1995
• Named Best Adoption-Friendly Workplace for 2010
in Tennessee by the Dave Thomas Foundation for
Adoption
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The First Horizon Story
a story like no other...
how we began
our company
Let’s start with a look at the company’s beginnings. When the bank
was chartered on March 25, 1864, as First National Bank, it began a
much needed new era in Memphis banking.
After the disruption of the Civil War, Memphis was in economic ruin.
Yet, First National Bank grew and ultimately was positioned to help
the city thrive. Even after post-Civil War profiteers left the city, there
were more challenges.
During the Yellow Fever epidemic of 1878 that ravaged Memphis with
thousands of deaths, First National Bank remained open to help distribute relief funds and to assist agencies handling the emergency.
With people leaving Memphis by the scores and others warned to
stay away, two bank employees – a cashier and a bookkeeper – volunteered to keep the bank open during the crisis. Both men were
later recognized by the bank for their heroism.
The dedication the two bank employees showed resonates today.
The following are examples showing our commitment to helping our
customers.
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our company
employee testimonials
Donna Shipley, Financial Center Manager
University Financial Center, Northeast TN Market
University Financial Center opened in 1985. “Earl”
was one of the first customers to open a checking
account at the new location. Earl came to the bank
at least two or three times a week. He did not always
have business to transact. He offered his suggestions about what the employees could do to make
money for the bank as well as ways the employees
could save money.
When Earl’s wife passed away a few years ago, the
employees of the bank attended her family viewing.
Local staff felt part of his family because he spoke
of her at each visit. Upon her death, the employees
shared in his sorrow and talked with him every time
he came in to comfort his saddened heart.
Earl passed away in January of 2008. His children
came into the financial center on the day of his passing with a huge bouquet of flowers for the staff to enjoy. They said that his visits there had helped their father overcome losing their mother. They also shared
all the stories that Earl would come home and tell
about “his tellers” or “his bank.” When the family left
the financial center, there was not a dry eye in the
building.
We talk daily about building relationships with our
customers. Not only did we build a relationship with
Earl, but also with a number of other customers that
came to bank with us because of his referral. If we
take the time and show an interest in our customers,
we might be surprised to learn the difference we can
make in someone’s life.
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Jennifer Branigan, Client Specialist
Corporate Healthcare Group, Middle TN Market
Jennifer Branigan, a client specialist in the corporate
healthcare group in Nashville, was selected for our
company’s highest honor, the Firstpower Award, for
her exemplary customer service that led to additional
business with an existing customer. This customer
provides a network of clinics in Arkansas and Texas
to care for more than 3,000 dialysis patients. During a
recent expansion, the company grew new joint venture relationships with its doctor groups, and Branigan saw the opportunity to sell a full range of financial products and services to these new clients.
Branigan and other key members of our corporate
healthcare and treasury services groups met with
the company’s chief financial officer to discuss their
growing financial needs. Her responsiveness and
personal understanding of our financial products
helped support eight new account openings, including lockbox and business investment accounts with
balances estimated at $3 million. Ken Berberich of
the corporate healthcare group in Nashville said, “The
customer was so enamored with Branigan’s personal
attention to their needs that they chose to keep First
Tennessee as their bank of choice and have built on
this personal service style relationship even though
they are now headquartered in Texas.”
These examples show the spirit of First Horizon and the company’s commitment to its customers. And it works both
ways. Here are a few testimonials that show how seriously the company takes the well-being of its employees.
Pam Jaynes said, “My daily commute to work is approximately 50 miles roundtrip. When the workplace flexibility program first started, I was saving $90 a month
with the higher gas prices. Now, I am saving about $45 a month. Working from
home not only saves me money, it saves me time. I am more productive in my job,
getting more accomplished each day because there are fewer distractions. My
husband said that he loved the fact that my company would allow me such flexibility since he worries about me commuting to work. Every day before he leaves,
he always tells me to be careful when I drive to work and to come home safe to
him. This is just one more reason I love this company.”
Another employee in our technology group, Nancy DePriest, was grateful for the
company when her husband received a career opportunity in another state. She
said, “While I really loved my job and working for First Tennessee, the move would
put us significantly closer to my parents who were both battling cancer. I spoke
with my manager and expressed how much I enjoyed my job and hated to leave
the company. Much to my surprise, she asked what I thought of working remotely
since she did not want to lose me as an employee. Being able to keep my position
with First Tennessee has been such a blessing to me and my family. The precious
time I was able to spend with my dad before he lost his battle with cancer means
everything to me. I am also closer to my mother at a time when she needs me the
most.”
Deborah Calvery-Jordan from the exceptions department in Memphis said, “A
couple of years ago, my department, relocated downtown. I have a special needs
daughter, so that requires me to be available for her on short notice. My manager
arranged for me to remain at the East Memphis location where I am today.”
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our company
volunteerism
Volunteerism is an integral part of our commitment to our
neighbors and communities, and we believe that partnering in
the community makes our company stronger. Each year, our
employees volunteer tens of thousands of hours to help others
in need. Our individual and combined talents are often more
important to civic organizations than corporate financial support because without the direction and energies of dedicated
people, money alone cannot solve problems.
Employees take pride in First Horizon’s reputation in the community, and for many employees, embracing responsibilities in
their personal lives means getting involved in the community.
Being a good corporate neighbor is one of the best investments our company can make. Our company recognizes the
importance of communities in our business strategies.
• We have a board policy of contributing 1 to 2 percent of the
previous year’s pre-tax earnings to charitable causes.
• After a year of employment, employees who give $50 or more
to an nonprofit organization can have their gifts matched at
50 cents on the dollar, up to an employee gift of $2,000 per
year.
Our company encourages employees to contribute to their
communities through several company-sponsored programs.
They include the Matching Gift Program, United Way, leadership grants, volunteers and the Women’s Initiative.
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volunteer testimonial
our company
I love the parties we host before we grant each child’s
“wish.” One of our wish recipients, Joshua, dreamed
of visiting London with his grandfather. Our theme for
his party was “The Simpsons go to London” because
Joshua loved that TV show. Employees dressed up
as The Simpsons, constructed a double-decker city
bus and escorted the Simpson family around town.
Here is one example showing our commitment to
supporting our communities. Donna Linton, the organizer of Memphis’s Make-A-Wish volunteer effort,
shares her story.
Ten years ago, a colleague and I were on our way
to work, and we were listening to FM100’s Make-AWish Radiothon. We were inspired by what we heard
and discussed starting a similar program in our office. We sought permission from our leader, and the
rest is history.
In December of each year, technology employees
conduct a Make-A-Wish fundraising drive. In the 10
years of the program, we have granted 15 wishes.
There are few things as heart-wrenching as seeing a
child battling a life-threatening illness. When a loved
one is sick, the entire family is on an emotional roller-coaster with far more lows than highs. During a
wish experience, joy eclipses illness and sadness for
a short time. To have the honor of being part of an
emotional high for a family facing so many lows is
extremely rewarding.
Last year, Nyla was our Make-A-Wish child, and she
wanted to visit Walt Disney World. For her party, we
dressed Nyla and the daughters of nine employees
in princess costumes. Lion King costumes were designed for several of the men who performed a dance
routine. We also had employees impersonating Mickey and Minnie Mouse, Snow White, Hannah Montana
and Beyonce. Chief Information Officer Bruce Livesay, just two weeks on the job, volunteered to be
Prince Charming and serve as Nyla’s official escort.
“I think what consistently amazes me about
our Make-A-Wish program is just how eager so many employees are to participate.
No one ever tells us “no” when asked to
bake cakes, design costumes or perform
in skits.”
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our values
what we believe
Our Vision
The most respected regional financial services company with the best people empowered to build enduring customer relationships.
Our Core Values
employees first
We hire, retain and develop the best people, ensuring
that every employee has the opportunity to demonstrate high performance and succeed. We nurture
our culture as our competitive advantage.
exceptional teamwork
As one enterprise, we exhibit an uncommon ability to
work together, based on interdependence and trust.
individual accountability
As owners, we take individual responsibility for our
overall success.
absolute determination
When we identify a goal, we are committed to meeting it. We execute with speed and diligence and take
pride in going above and beyond.
knowing our customers
We create value and build loyalty by understanding and
exceeding the expectations of our target customers.
doing the right thing
We have the courage to make decisions and take actions based on personal and professional integrity.
Our business philosophies of teamwork, ownership, relationship building and putting employees
first are just some of the reasons why more than 95 percent of First Horizon employees report that
they understand how they directly contribute to creating customer value and loyalty.
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our culture
Firstpower
the best interests or our customers and the greater
good of our community.
What is Firstpower?
It is our employee-focused culture that is the cornerstone of how we do business. By focusing on our
employees, we have created an environment where
employees can feel and act like owners, and we can
achieve the business results we need to remain independent and competitive.
Ensuring that all employees have the opportunity to
achieve high performance is the momentum that will
move us to a bright future.
Our Firstpower culture began in the early 1990s when
the company decided in our annual reports to put
employees first among our constituencies – employees, customers, shareholders and communities.
We later conducted a study of our most profitable
retail bank branches. The study confirmed that employees are what make the difference. The branches
with the highest employee retention were the most
profitable branches and had the highest customer
retention.
We then began to focus on what it would take to keep
our great employees. They revealed they wanted
more flexibility and control over their work and more
support in embracing their work and their family responsibilities. Our company delivered.
But building relationships takes patience and commitment, and it requires a special kind of employee
- someone who will consistently invest themselves in
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That’s why our entire corporate culture is built around
finding the right people and empowering them to deliver excellence.
It is evident in the way our people embrace their work
and family through the aid of employee-focused programs, and it shines by providing high performers the
opportunity to lead and succeed.
The result is a work environment that fosters innovation, teamwork, customer advocacy and a shared
vision of how each of our contributions are woven
together to define our success.
Keeping our employees first
Firstpower is not a program. It is a mindset, an attitude and a philosophy. It includes an awareness that
conflicts between work and personal lives are real,
but it is possible to be successful in both. There is
no one-size-fits-all definition of success. Instead, all
employees are encouraged to set their own goals for
success at work and in their personal lives and to use
company-provided tools and resources for support.
At First Horizon, employees come first. Why? Because
it’s the right thing to do, and it’s the company’s business strategy. While other companies may focus on
customers or shareholders first, we have learned that
a focus on high-performing employees will benefit all
other groups we serve – customers, shareholders and
communities. And our company’s success proves that
putting employees first works.
The Firstpower Concepts
Firstpower is our unique culture brought to life each
day by our employees embracing the concepts of
candor, change, inclusion and teamwork.
Candor
At First Tennessee, constructive candor is about
building trust. It encourages openness, invites fresh
ideas and seeks solutions. It discourages groupthink. Of course, candor must be respectful, relevant and professional (not “that’s a really dumb
idea”). And if we encourage people to speak up,
leaders must listen. Straight talk from the top invites the same in return, and the result is a company where assumptions are respectfully challenged,
information is shared and problems are caught and
corrected.
Teamwork
At First Tennessee, teamwork is essential for success. Team building takes candor and inclusion.
Teams facilitate change. Successful teamwork
spans departmental and organizational lines to
build camaraderie and common purpose. When we
reach our destination, it will be as a team. Yelling
from the stands is fine at football games, but not
at work. Team players get off the sidelines and into
the game.
Change
At First Tennessee, we committed to change – even
difficult change – when we refocused our strategy.
This purposeful change aims to build a stronger,
more efficient company, a company able to withstand the current difficulties and take advantage of
new opportunities. We are strategically organized
to build foundations of change all across our enterprise. To turn resistance into acceptance, we
must explain what’s changing and why (candor),
invite ideas on execution (inclusion) and show how
change advances our goals. In a rapidly changing
business environment where standing still means
stagnation, we must be flexible for the future. We
must embrace positive change and, even more, become agents of that change.
Inclusion
Inclusion is about making opportunities and resources available to everyone who wants to develop as an individual and a professional. Our company strives to create an inclusive environment
where everyone has a voice and the opportunity
to demonstrate high performance and succeed,
regardless of their gender, age, race/ethnicity or
background.
In an effort to intensify our efforts toward diversity and inclusion, we recently created a Diversity
Council made up of diverse employees from numerous divisions and levels of the organization to
develop and implement a strategic plan for emphasizing inclusion in our organization. This group
has the commitment and full support of executive
leaders in achieving their goals to breach cultural
gaps, harness the positive energies of a diverse
workforce and ensure equality in advancements.
Examples of recent Diversity Council initiatives include:
• Emerging Leader Program (ELP): The ELP
was created to enhance our talent management and succession planning efforts and
put high-potential employees on the path to
holding successful leadership roles. For each
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our culture
•
Firstpower (cont’d)
ELP class, approximately 25 participants are selected who represent the diverse talent that we
have across the organization. The content of the
10-month program focuses on developing three
main competencies: strategic leadership, people
leadership and personal leadership.
Employee Resource Groups (ERGs): In an effort to attract and engage a diverse workforce
and foster an inclusive workplace environment,
the company will begin to recognize and support the formation of employee resource groups
(ERGs). These groups may be developed around
any theme or affinity that promotes respect,
awareness and inclusion. Visit the Firstpower
pages on FirstNet for more information.
The Firstpower Council
To deepen our commitment, we made exciting
changes to our companywide recognition programs.
In 2008, we raised the bar for recognition, just as our
employees continue to raise the bar with their outstanding performance. After seeking employee feedback and much research and review, we rolled out a
new, easy-to-use recognition program that encourages leaders and employees to recognize each other.
The program also provides more choices for all our
employees.
Recognizing years of service
Our new service anniversary program rewards employees who celebrate milestone service anniversaries (beginning at five years) with recognition points
that can be redeemed for a broad range of gift cards,
movie tickets or merchandise.
To ensure our culture continues to thrive, we created
an executive-led Firstpower Council to monitor and
evolve our culture. Under their direction, Firstpower
has evolved over the years. When Bryan Jordan became CEO, he restructred the Firstpower Council to
include more employee involvement and provide executive leaders feedback on key initiatives. The new
council is made up of 16 Firstpower champions from
different levels and backgrounds and three executive
leaders. All employees have the opportunity to submit an application each summer if they are interested
in serving on the council.
On employees’ milestone anniversaries, in addition to
being recognized by their leader, employees receive
a congratulatory e-mail showing how many points
have been awarded to their account. This e-mail includes a link to our recognition site where points can
be redeemed right away or saved for another time.
Employees’ service anniversaries are also highlighted on our company intranet site, FirstNet, and once
a month, they are featured in eNews, our company’s
weekly Web e-mail distributed to all employees.
Recognizing employees
Firstpower Lines are quick e-cards that employees
can send to thank or commend a co-worker for a job
well-done. Each time employees send or receive a
Firstpower Line, they are automatically entered into
a quarterly drawing for 125 recognition points. Five
nominators and five nominees are randomly selected
each quarter.
We learned a long time ago that the success of our
company depends largely upon retaining and valuing our high-performing employees. That is why we
celebrate milestone anniversaries of employees and
salute those who go above and beyond with the
Firstpower Award and Firstpower Lines.
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Firstpower Lines
Firstpower Awards
The Firstpower Award is the company’s way of recognizing employees for outstanding examples of
Firstpower in action. It is our company’s highest honor. This company-wide award is given quarterly, with
an overall annual winner(s) chosen from individuals
and/or teams that best demonstrate one or more of
the following criteria.
Goes above and beyond in:
• Displaying candor by respectfully and constructively sharing opinions, encouraging openness,
inviting fresh ideas and seeking solutions that create positive change,
• Embracing purposeful change to build a stronger,
more efficient company,
• Displaying a spirit of inclusion and teamwork by
valuing all contributions and successfully working
across departmental and organizational lines to
build camaraderie and ensure success, and/or
• Exceeding internal and external customer expectations by displaying an extraordinary level of
quality service.
Recent enhancements (including increased award
value) to our Firstpower Award program serve to
emphasize that this is our company’s highest honor.
Quarterly and annual winners are now recognized
with points that can be redeemed for trips, merchandise or gift cards.
The New Recognition Program
More than 1,000 employees have shared feedback on our new recognition program. The most
common themes were - excellent program, provides more choice, great motivator and moraleboosting tool, a good fit for our culture, makes
it easy to recognize someone for going above
and beyond, shows employees their hard work
is appreciated and the company cares, recognizes the right behavior and gives people what
they want, creates the opportunity and encourages employees to recognize and congratulate
each other in a way that is meaningful to them,
great platform for rewarding employees for their
part in our success, great example of how our
company shows we value our employees and
their contribution to our success.
The Firstpower Council
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our leaders
a word from our leaders
Now that you know more about what makes First Horizon a company that’s been recognized with major awards
including AARP’s Best Employers for Workers over 50 and Working Mother magazine’s annual list of the 100
Best Companies, let’s hear from a few of our top leaders about what it takes to have a successful career at First
Horizon.
Bryan Jordan, President and CEO
“Look for ways to maximize your strengths and use your potential to the
fullest, understand that groups working together produce better results than
individuals do, and always do the right thing.”
John Daniel, Chief Human Resources Officer
“Distinguish yourself as a high performer. Be passionate about what you do,
be intellectually curious, have a great attitude about your job and look for
ways to do it better. Have a serious commitment to continuous learning and
invest in your own development, making it a priority.”
Bryan Jordan, President & CEO
Charles Burkett, President - Banking
“Focus on results and how you get them. Be the best. Come to work everyday with a positive attitude – it impacts everyone around you.”
Kim Cherry, Executive Vice President, Corporate Communications
“We have so many great people who work at this company. Take the time to
get to know your fellow employees and customers and be open to different
perspectives and backgrounds. Relationship building is the key to our business strategy. Plus, it will make doing your job everyday a lot more fun and
meaningful.”
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N E W C O M E R I N F O R M AT I O N
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total compensation
our benefits
Our Benefits
At First Horizon, we understand that finding the best people is nothing more than a noble goal if we are not committed to rewarding them with a competitive compensation package. That’s why we take our benefits very seriously and why we created a Total Compensation package that touches every aspect of an employee’s life from
finances to family life and from career development to healthcare. The following pages give a brief overview of
some of the benefits offered. Please visit FirstNet for more information regarding these benefits.
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Managing Your Family
Managing Your Career
Managing Your Money
Managing Your Health
Managing Your Family
Managing Your Career
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LifeWorks OneSource
Adoption Reimbursement Program
Parental Leave
Family Leave
Dependent Care Flexible Spending Account
Dependent Scholarship Program
Vacation Donation Program
Workplace Flexibility
Managing Your Money
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First Horizon Savings Plan
Employer Non-Elective Contributions
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Company-Provided Flexible Dollars
Employment Verification
Paid Holidays
Paid Vacation
Sick/Emergency Pay
Direct Compensation
Group Basic Life Insurance
Supplemental Group Life Insurance
Short- and Long-Term Disability Coverage
Accidental Death & Dismemberment
Other Insurance Benefits (Aflac)
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myPLAN (Performance Learning Achievement
Network)
Performance Management
Competencies
Career Mapping
Informational Interviews
Career Planning
Tuition Reimbursement
Career Development Library
Online Career Center
Employee Referral Program
Compliance Training
Managing Your Health
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Health, Dental and Vision Plans
Precious Cargo & Healthy Focus (for health plan
participants)
HealthMiles Program
LifeWorks OneSource
Health Care Flexible Spending Account (FSA)
Tobacco Cessation Products and Services
Visit the Total Compensation section of FirstNet
for more information about all of your benefits.
Some of the benefits listed may vary by position
or business line, so please visit FirstNet or talk to
your leader to find out more about the specific
benefits available to you. For questions, you can
talk to you leader or contact Employee Connect
at (800) 407-6288 or [email protected].
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total compensation
overview
All full-time employees
Normally on your first day of employment, you
are eligible for:
• Career Development Library
• Computer-based Training
• LifeWorks OneSource – life counseling (Employee Assistance Program) and personal
assistant services
• Company-provided Group Life Insurance
• Accidental Death and Dismemberment
(AD&D) Insurance
• Other Insurance Benefits (Aflac)
• Health Care and Dependent Care Flexible
Spending Accounts (FSA)
• Paid Holidays
• First Horizon Savings Plan
• Employer Non-Elective Contributions – To
award performance and help you save for
your future, First Horizon may make contributions to your First Horizon Savings Plan
account as part of our employer non-elective
contributions.
• HealthMiles Program
• Vacation Donation Program - up to 30 days or
6 weeks
On the first of the month following your first day
of employment, you are eligible for:
• Dental Plan Coverage
• Health Plan Coverage
• Vision Coverage
• Health Savings Account
• Supplemental Life Insurance
At 90 days of service, you are eligible for:
• Tuition Reimbursement
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At six months of service, you are eligible for:
• Sick/Emergency Pay, based on scheduled hours
• Vacation — one week based on scheduled hours
• Short-Term Disability
• Long-Term Disability
At the beginning of the next calendar year, you
are eligible for:
• Flexible Dollars (company-provided pre-tax
dollars, based on various requirements and
earned between Oct. 1 of the previous year
and Sept. 30 of the current year). These dollars are provided to assist with the cost of
benefits during annual benefits enrollment.
At one year of service, you are eligible for:
• Adoption Reimbursement
• Dependent Scholarships
• Family Leave
• Parental Leave
• First Horizon Savings Plan company match
• Additional Sick/Emergency Pay, based on
scheduled hours
• Vacation — Additional vacation time available
on April 1, based on scheduled work hours
and salary grade
12 weeks
At five years of service, you are eligible for:
• An increase in Group Life Insurance to two
and a half times annual pay, up to a maximum
of $400,000
• Additional Sick/Emergency Pay, based on
scheduled hours
and salary grade
At 15 years of service, you are eligible for:
and salary grade
All part-time employees
Normally on your first day of employment, you
are eligible for:
• Career Development Library
• Computer-based Training
• LifeWorks OneSource – life counseling (Employee Assistance Program) and personal
assistant services
• Free checking and financial services discounts
• Group Life Insurance (company-provided)
• Health Care and Dependent Care Flexible
Spending Accounts (FSA)
• Paid Holidays
• Employer Non-Elective Contributions – To
award performance and help you save for
your future, First Horizon will make contributions to your First Horizon Savings Plan
account as part of our employer non-elective
contributions.
• HealthMiles Program
6 weeks
At 90 days of service, you are eligible for:
• Tuition Reimbursement
At six months of service, you are eligible for:
• Vacation — one week based on scheduled hours
At the beginning of the next calendar year, you
are eligible for:
• Flexible Dollars (company-provided pre-tax
dollars, based on various requirements and
earned between Oct. 1 of the previous year
and Sept. 30 of the current year). These dollars are provided to assist with the cost of
benefits during annual benefits enrollment.
At one year of service with 1,250 hours worked,
you are eligible for:
• Adoption Reimbursement
• Dependent Scholarships
• Family Leave
• Parental Leave
• First Horizon Savings Plan — participation and
company match
and salary grade
12 weeks
At five years of service, you are eligible for:
• An increase in Group Life Insurance to two
and a half times annual base pay
and salary grade
At 15 years of service, you are eligible for:
and salary grade
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total compensation
managing your family
All Employees
LifeWorks OneSource
All employees and their family members have access to LifeWorks OneSource – a full-service support
network to help you in making life work. LifeWorks
OneSource offers life counseling and personal assistant services. As part of your First Horizon benefits,
you can talk with highly trained counselors by phone
as often as you like, 24/7, and utilize up to five free
in-person Employee Assistance Program sessions
when needed.
ith the LifeWorks OneSource personal assistant
W
benefits, it is like having your very own dedicated
personal assistant who can run errands for you, care
for your plants or pets while you travel, supervise
contractors in your home, plan parties and much
more. If the support you need can be provided by
phone, the first two hours of each request are free.
For each additional hour, you will receive a special
discounted rate of $10 an hour. If you have an urgent
request requiring immediate attention (within one
business day) or need someone to run an errand or
be somewhere in person, you would also receive the
special discounted rate of $10 an hour.
To access these benefits, just call (888) 267-8126
or visit www.lifeworks.com (user ID: fhn; Password:
10300). Visit the Total Compensation section of FirstNet today for additional details on these valuable
benefits.
Adoption Reimbursement Program
Employees with one year of service (and at least
1,000 hours worked) can be reimbursed up to $5,000
per child (up to two children) annually for eligible
adoption-related expenses. Adoption expenses can
20
include attorney fees, court costs, licensed adoption
agency fees and international adoption fees.
Parental Leave
Our company supports employees as they become
parents for the first time or as their families grow.
Eligible employees include adoptive/foster parents,
birth mothers who are not eligible for our short-term
disability benefit, biological fathers, same-sex domestic partners of birth mothers and same-sex domestic partner of a parent adopting/fostering a child.
Employees must have at least one year of service
with 1,250 hours worked. The time off is based on
scheduled hours and eligible pay. Parental leave can
only be taken if the birth of a natural child or the adoption or foster placement occurred after June 1, 2007.
Adoptive and foster children must be under the age
of 18 and not related to the employee, employee’s
spouse or same sex domestic partner.
Family Leave
Family Leave allows you up to six months of unpaid
leave from work for the birth, adoption or foster care
placement of a child; serious illness of an immediate
family member for which your services are needed;
or a serious health condition that makes you unable
to perform the essential functions of your job. You
are eligible if you are a full- or part-time employee
and have completed one year of service with at least
1,250 hours worked (if employed in a location with
50 employees within a 75-mile radius). If you are an
eligible employee, your job will be held for up to four
months. If your leave extends beyond four months,
and we are unable to hold your job, we will work with
you to help you find another position at our company
for up to six months from the first day of leave. The
leave may occur within any 12-month period (leave
can be consecutive days or broken up) and depend-
ing on the nature of the request for leave. While on
leave, employees may continue coverage under
FHN’s benefit plans.
Dependent Care Flexible Spending Account (FSA)
You can participate in the Dependent Care FSA and
reimburse yourself for eligible dependent care expenses. This helps you save money on taxes.
Dependent Scholarship Program
If you have college-age children, encourage them
to apply for a partial scholarship set up through endowment funds at specific universities – University of
Tennessee, Knoxville; East Tennessee State University, Fisk University or Cleveland State Community
College.
Vacation Donation
Our Vacation Donation Program provides a process
for employees to donate a portion of their vacation
time to eligible employees faced with a family medical emergency, bereavement of family members and/
or family emergencies, such as a fire, flood, tornado,
etc., who have exhausted their own paid time off.
May vary by position or business line
Workplace Flexibility
Workplace flexibility can support you by providing
you with a choice of job arrangement options to allow you to embrace both work and personal responsibilities. These options should meet your individual
needs while considering business needs, customer
expectations and your departmental goals. Partnering with your leader and teammates, various flexibility options can be identified to enable you to fulfill
your duties through an alternative method of work.
By providing opportunities through workplace flexibility that can improve your job satisfaction, we also
support you in your continued contribution to the
company’s success. Workplace flexibility may not be
practical for every job. Please discuss ideas and opportunities with your leader.
21
total compensation
managing your money
The First Horizon Savings Plan
The First Horizon Savings Plan is a way to invest for
your future, offering you the choices and flexibility
you need. Whether you are just beginning your career or are close to retirement, you can invest in funds
to meet your personal investment needs. There are
multiple investment options from which to choose.
Here are just a few reasons why enrolling in the First
Horizon Savings Plan is such a great idea:
Free money through the company match.
For every dollar contributed to the plan (up to 6 percent of your pre-tax salary), the company will match
it by half for any employee with at least one year of
service. It’s like getting up to a 3 percent pay raise
free.
You pay less in taxes each pay period.
For every dollar that you save on a pre-tax basis, you
reduce your current taxable income.
Immediate vesting on company matching contributions.
Any matching contribution to your account made by
the company is immediately yours. You are 100 percent vested.
You’re in control.
Through the First Horizon Savings Plan, you have a
variety of investment options from which to choose.
The earlier you save, the better off you could
be.
Delaying just one year can cost you thousands in retirement income.
Hassle-free investment options.
FHN offers several LifePath investment options from
Barclays Global Investors. The LifePath portfolios
22
are designed to be complete investment solutions
for those looking for an easier way to save for retirement. LifePath portfolios change over time to reflect
the level of risk appropriate for each stage of life.
It’s an opportunity to save for your future and
live your dreams.
The First Horizon Savings Plan allows you to start
saving now to do the things you love later in life. Visit
www.yourbenefitsresources/firsthorizon to enroll.
Employer Non-Elective Contributions
To award performance and help you save for your
future, First Horizon may make contributions to your
First Horizon Savings Plan account as part of our
profit-sharing program. Based on company performance, contribution amounts will range from 0 – 3
percent of eligible pay and will be awarded during
the first quarter of the following year. Employer nonelective contributions will be invested in company
stock and will vest two years from your date of hire.
Flexible Spending Accounts (FSA)
There are two Flexible Spending Accounts – one for
health care expenses and one for dependent care
expenses. These two FSAs provide a way to pay for
eligible health care or dependent care expenses on a
tax-free basis. Go to the Managing Your Money section of FirstNet for more information.
Health Savings Account (HSA)
For employees who participate in the High Deductible Health Plan, the HSA is available. An HSA is a
great way for you to set aside more of your pre-tax
income that will grow on a tax-deferred basis to help
pay for your health care expenses and build your retirement savings.
Company-provided Flexible Dollars
As part of your Total Compensation, First Horizon
awards you with Flexible Dollars, which are designed
to help you with the cost of your benefits. Flexible
Dollars are earned annually and are distributed each
biweekly payday to the benefit(s) of your choice. You
have the opportunity to choose how to use these
funds during annual benefits enrollment. There are
two types of Flexible Dollars:
Pay Dollars – All full- and part-time employees with
one year of service who work 1,000 hours or more
are eligible to receive Pay Dollars. You receive 3.2
percent of eligible pay earned from Oct. 1 through
Sept. 30 (includes base pay and overtime).
ervice Dollars – All full-time employees are eligible
S
to receive Service Dollars. You receive Service Dollars equal to $10 a month for each complete month
of service you have from your hire date through the
end of the current year. For example, if you have two
years of full-time service, you will receive $240 in
Service Dollars that year. The maximum amount of
Service Dollars you may receive is $600 in a year,
which equals five years of service.
You will receive Flexible Dollars, if eligible, during
annual benefits enrollment. Flexible Dollars can
be applied to the cost of your health, dental or
vision plans or may be deposited into your FHN
Savings Plan or Flexible Spending Account(s).
Visit the Managing Your Money section of FirstNet for more information.
23
total compensation
managing your money (cont’d)
Employment Verification
“The Work Number” is offered to all employees. This
confidential service can be used when you need
verification of your employment and salary information for a mortgage, car loan, etc. Your information is
available 24 hours a day, seven days a week through
an automated telephone system or through the Internet by going to http://www.theworknumber.com/
(Company Code 10652). For more information and
instructions on using this service, visit the Total Compensation section of FirstNet.
Paid Holidays
Our company provides paid holidays to full- and
part-time employees. At the beginning of the year, a
list of the holidays that will be observed is published
on FirstNet. Visit the Total Compensation Dates and
Deadlines section of FirstNet for the list of holidays.
The holiday schedules vary for different areas of the
company.
Paid Vacation
One week of paid vacation is provided to full- and
part-time employees after six months of continuous
service. Additional vacation time is earned on April
1 of each year (provided you continue employment
through the end of the year), and is based on your
scheduled hours and salary grade. You receive additional vacation time as your years of service with
the company increase. Visit the Total Compensation
handbook for details.
Sick/Emergency Pay
Our company provides paid sick/emergency pay to
full-time employees with more than six months of
continuous service. Sick/emergency time is based
on your scheduled hours. You receive additional
24
sick/emergency time as your years of service with
the company increases.
Direct compensation - paydays every other Friday
ull-time employees are paid to the current date
F
with no delay (biweekly).
• Salaried employees – You are paid an equal portion of your annualized pay on each biweekly
payroll.
• Non-exempt (hourly) employees – Record your
actual hours worked electronically using E-time.
Our company assumes that you work your regularly scheduled hours every pay period. When
the actual hours worked are more or less than
the scheduled hours, then an adjustment will be
made to your next pay statement. The adjustment could be additional money due to you because of overtime, or it could be a reduction in
your pay if you did not work your full schedule.
Part-time employees are paid biweekly, but there is a
two-week delay from your start date (you will be paid two
weeks after you turn in your first hours through E-time).
Group Basic Life Insurance
Group Life Insurance provides a basic level of life insurance protection to all employees – and our company pays the premiums. Your beneficiary receives
the benefit in the event of your death. You must submit your beneficiary information to Reliance Standard
at http://enrollment.rsli.com, or your benefit will be
paid according to state statute.
All Full-Time Employees
Short- and Long-Term Disability Coverage
Short- and Long-Term Disability benefits are provided by the company once you have completed six
months of service. Visit FirstNet for more information.
Supplemental Group Life Insurance
Full-time employees can purchase Supplemental Life
Insurance coverage at group rates. This voluntary
insurance offers additional financial security for your
loved ones in the event of a death. You can supplement your own company-provided Group Basic Life
Insurance and/or purchase coverage for your spouse
and/or dependent children. You conveniently pay the
premiums through biweekly, after-tax payroll deductions. You can enroll for coverage within 31 days of
your hire date by signing up on the Reliance Standard website.
age is available for you, your spouse and dependent
children. Premiums will be automatically deducted
from your pay on an after-tax basis. Benefits are paid
directly to you, regardless of any other insurance you
may have. You have 30 days from your hire date to
enroll in these benefits.
• Group Critical Illness Insurance plan helps with
the added costs of specific critical illnesses.
• Group Accident Insurance plan can be used in
addition to your current health plan to provide
extra financial protection for you and your family
in the event of a qualified accident.
Visit the online benefits enrollment guide for
more information on these benefits and how to
enroll. From the FirstNet home page, click on
“New Employee” from the “For You” drop-down
menu and look for the “Benefits Information”
link.
Accidental Death and Dismemberment (AD&D)
Insurance
AD&D Insurance is a voluntary benefit offered to fulltime employees by Reliance Standard. AD&D Insurance provides payment in the event of the insured’s
death, loss of limb(s) or loss of hearing or speech as
a result of an accident. You may elect coverage for
yourself, your spouse and/or your dependent children. You can enroll for coverage within 31 days of
your hire date by signing up on the Reliance Standard website.
Other Insurance Benefits (Aflac)
Full-time employees have the opportunity to enroll in
Group Critical Illness Insurance and Group Accident
Insurance offered through Aflac and underwritten by
Continental American Insurance Company. Cover-
25
total compensation
managing your career
The company offers many benefits and resources to
help you meet your professional development goals.
myPLAN
myPLAN (Performance Learning Achievement Network) is an online career development system, which
serves as a tool for leaders and employees to manage and track learning and performance. To access
myPLAN, click on “myPLAN” under the “For you”
drop-down menu on the FirstNet home page.
Through myPLAN, employees can enroll in classes,
complete compliance training programs, take computer-based training, enter and track goals, view the
goal-alignment hierarchy of the organization, update
the completion status of goals, update their career
profiles and much more. Leaders have the capability to monitor the individual performance of their direct reports relative to goals, provide feedback online
and consistently and easily update employee performance evaluations throughout the year.
Performance Management Process
Our company has a performance management process that ensures all of our employees know what
is expected, receive regular feedback and are recognized for their performance. The process includes
setting goals aligned with strategy, coaching and
developing employees, evaluating performance
through an annual performance review and rewarding
and recognizing employees. This process has been
enhanced by the launch of myPLAN, which allows
employees to enter and track goals and development plans and receive feedback and performance
reviews online.
26
Competencies
Competencies help answer the question “What does
high performance look like in my job?” Competencies are identifiable, observable and measurable
characteristics that are related to behaviors that an
individual possesses and exhibits. They describe the
behaviors of high-performers, and therefore are predictive of successful performance of one or more responsibilities in a job. In other words, competencies
will give us a clear understanding and definition of
what high performance is for specific roles.
Competencies serve as the foundation of our talent
strategy so that we can hire the right people for the
right jobs and enhance employee development. We
have two types of competencies in the organization
which will apply to all employees – leadership and
job-specific. Employees and leaders may be evaluated on these competencies during the performance
review period. Visit the Managing Your Career section of FirstNet for more information.
Career Mapping
Career mapping provides a basic discussion tool for
you and your leader to share perspectives on your
career goals and development as well as your job
performance. The career mapping worksheet can be
printed from the Managing Your Career section of
FirstNet.
Informational Interviewing
This process enables you to learn more about other
career interests in the company. An informational
interview is not a formal job interview for a particular position, but instead it is a career learning tool
provided by the company for interested employees.
Visit the Managing Your Career section of FirstNet for
more information.
Career planning
Career planning allows you to create your personalized career development plan to help you understand how your career goals can fit with our company’s business strategy. This plan will evaluate your
values, interests and experiences to help you determine what career paths may be most satisfying to
you. Talk to your leader about how he/she can help
you reach your career goals.
Employee Referral Award Program
This program rewards employees for referring qualified applicants who are hired. Visit the Managing
Your Career section of FirstNet for more information,
including how you can earn up to $750 worth of Firstpower points for a successful referral.
Compliance Training
Tuition Reimbursement
Maintaining the highest ethical standards when conducting business is one of our company’s core values. This includes staying in compliance with the
government’s rules and regulations that apply specifically to all financial services companies.
Career Development Library
All new hires must complete their compliance training
within the first 60 days of employment. To access
your required training, you will need to visit myPLAN
by clicking on “myPLAN” under the “For you” dropdown menu on the FirstNet home page. You can find
your required training in the “My Assigned Learning” box on the myPLAN home page. Click each title
within the “My Assigned Learning” box to launch and
complete the programs. To verify you have completed each compliance program, click on the Learning
tab and look in your transcript to confirm the status
is listed as “completed.”
Online Career Center
Failure to complete all compliance training requirements within the first 60 days may result in job suspension or termination. Leaders can verify if a new hire
has completed the compliance training in myPLAN
through the My Team functionality (click on My Team>
the ID card for the employee>Profile>Transcript). If
the employee has a “‘completed’” status on each of
the required training programs, the requirement has
been met.
The Tuition Reimbursement program encourages
your personal and career development by providing
opportunities outside of work for job-related courses.
Employees with three months of service by course
completion are eligible for up to $3,000 per calendar
year. To learn more about the Tuition Reimbursement
requirements, visit the Managing Your Career section
of FirstNet for more information.
The Career Development Library provides self-paced
instructional resources, giving you the opportunity to
improve your knowledge and skill level in many areas. The library contains computer-based software
tutorials, a variety of printed materials and self-paced
audio and video resources. These resources can be
sent to you through interoffice mail. Visit the Managing Your Career section of FirstNet for a complete
listing of resources and to check out materials.
The Online Career Center is designed to encourage the
career progression, transition and/or advancement of
qualified employees. Look for the “Job Opportunities”
link in the “For You” drop-down menu on the FirstNet
home page for more information and to search the career center or visit http://www.FHNcareers.com.
27
total compensation
managing your health
The following benefits are available
to full-time employees:
Health, Dental and Vision Plans
Our company encourages employees to take a proactive approach to health, dental and vision care
and offers a variety of plans to fit your needs. You
can visit the New Employee section of FirstNet for
more information about benefits enrollment including information on the plans offered and links to provider directories. From the FirstNet home page, click
on “New Employee” from the “For You” drop-down
menu and look for the “Benefits Information” link. Be
sure to search the network directories to help you
decide which network is right for you, if applicable.
Employees participating in the High Deductible
Health Plan should review the Health Savings Account (HSA) information in the Managing Your Money
section of FirstNet.
IMPORTANT:
You must enroll online in a health, vision and/or
dental plan within 30 days of hire in order for
coverage to take effect. Otherwise, you must wait
until our company’s annual benefits enrollment or
until you have a family status change during the
year. Visit the New Employee section of FirstNet
to complete benefits enrollment online.
to employees enrolled in a BCBST
health plan:
Precious Cargo
Precious Cargo, a new program offered through
BlueCross BlueShield of Tennessee (BCBST), links
mothers-to-be with important pregnancy-related
health care information. When you enroll in Precious
Cargo you receive:
• Two confidential pregnancy health assessments
• Helpful prenatal information
• Access to BabyLine, a toll-free, 24-hour information service staffed by registered nurses
• A $100 gift certificate to Toys R Us for completing the program
Employees enrolled in a BCBST health plan are eligible. Call (800) 395-BABY to enroll. Visit the Managing
Your Health section of FirstNet for more information.
Healthy Focus
The more you learn about your health, the better off
you are. With personalized health and lifestyle coaching, you have the added support you need to plan for
and enjoy better health. By calling (800) 818-8581,
you can speak with a Health Coach or a Lifestyle
Coach who can help you in a variety of areas. Employees enrolled in a BCBST health plan are eligible.
Visit the Managing Your Health section of FirstNet for
more information about the Healthy Focus program.
Lifestyle Coaching
You can speak to a Lifestyle Coach about issues
such as stress, fitness, tobacco use or weight.
Health Coaching
Think about Health Coaching as a personal team of
health professionals – on call just for you. You can call
28
and speak to a Health Coach at any hour of the day
or night, seven days a week. Your Health Coach is a
specially trained health care professional, such as a
nurse, dietitian or respiratory therapist who can:
• Answer questions and provide support about
any medical condition you or a covered family
member may have, such as diabetes, breathing
problems, heart conditions, back or joint pain.
• Answer questions and provide support about
any surgical or treatment decisions you face.
• Help you learn more about your health – and
communicate better with your doctor.
• Help you consider whether a current health concern, such as a child’s fever, may require quick
medical attention.
just a phone call away. As part of your First Horizon
benefits, you can talk with highly trained counselors
by phone as often as you like, 24/7, and utilize up
to five free in-person Employee Assistance Program
sessions when needed. For information about the
LifeWorks One Source benefits, see the Managing
Your Family section of this storybook.
to ALL employees:
Tobacco cessation products and services
HealthMiles Program
HealthMiles, part of our company wellness initiative,
is a health rewards program that provides incentives
for being physically active. All you do is keep track of
your activity level and biometrics, and you can earn
up to $600 a year. And the bonus is better health.
Visit FirstNet for information including how to enroll.
Health Care Flexible Spending Account (FSA)
The Health Care FSA helps you pay for eligible health
care-related expenses. You contribute pre-tax dollars to this account each pay period throughout the
year. Then, as you have out-of-pocket expenses, you
reimburse yourself. This saves you money on taxes.
For more information about FSAs, see the Managing
Your Money section of FirstNet.
First Horizon is a tobacco-free workplace. To assist
employees who are trying to quit smoking or using
tobacco products, we provide full coverage for eligible over-the-counter and prescription nicotine replacement therapy (NRT) products. Visit the Managing Your Health section of FirstNet for details.
LifeWorks OneSource
All employees and their family members have access
to LifeWorks OneSource – a full-service support network to help you in making life work. OneSource offers life counseling and personal assistant services.
When you need help during tough times, support
during times of change, or ideas that can help make
the good times even better, the highly experienced
and caring consultants at LifeWorks OneSource are
29
total compensation
employee testimonials
The below employee stories illustrate the importance we place on helping employees to be successful in their
personal and work lives and show how our employees benefit from our Total Compensation package. The
combination of our Total Compensation package, our Firstpower culture and thousands of caring employees
makes First Horizon an outstanding place to work and do business.
“Over the past 15 years, I have been given the flexibility with my work schedule through the workplace flexibility benefit to care for both my aging parents until they passed way,” explained one
employee. “This included taking my parents to the
doctor and handling any emergencies that arose.
I cannot imagine how I would have handled the
stress of being a full-time caregiver for my parents,
as well as juggling work and home responsibilities,
without the support I received. I am so proud to
work for a company who really cares for their employees.”
An employee in enterprise technology and his wife
certainly appreciate our adoption and parental
leave benefits. They have been helping to mold
the future of children by serving as foster parents
for 25 children, most with special needs, over the
past nine years. “Children are our future,” he said.
“Who knows, you may foster a future leader of
our nation. And to think, you will have had a part
in molding that child’s future and ours. We never
know how long a child will be with us. We try to
give them the best start in life possible. We currently care for three foster children and two recently adopted daughters. We are very grateful for
the support the company provides, like paid time
off when a child is adopted or placed as a foster
child. Also, the adoption assistance helps greatly
30
with the costs incurred during adoption. Our hearts
have also been deeply touched by the support
we received from fellow employees. One year we
had five children placed in our home right before
Christmas, and a group of employees jumped in
and provided Christmas for our children.”
An employee in retail sales also took advantage of
our paid parental leave program. He said, “Our
parental leave benefit allowed me to take five days
off when I needed it the most. This time off allowed
me to support my wife and new baby emotionally
and financially. It is rare for employers to offer this
benefit without it being considered sick, vacation
or unpaid days. I am truly thankful to our company
for providing this wonderful benefit. It shows the
dedication the company has to employees.”
One employee that took advantage of our enhanced LifeWorks OneSource resource said,
“Our LifeWorks benefit is outstanding. I have never
heard of a company offering this type of service to
their employees. The person I spoke with made
me feel as if my request was important to her, and
she did a great job in getting me exactly what I
needed. LifeWorks helped to make my life a little
bit simpler. Thank you!”
Flexible Dollars are provided to employees to
help offset the cost of their benefits or contribute
to their retirement savings plan. In total, employees were awarded more than $13 million in Flexible Dollars for 2010. One employee commented,
“I think it is so wonderful that our company recognizes the rising cost of health care premiums,
tax-saving vehicles and planning for retirement.
By rewarding employees with Flexible Dollars, our
company makes me feel valued.”
We also support our employees with the rising cost
of educating their children through our dependent
scholarship program. An employee who benefited from this program said, “This company has
again exceeded my expectations by awarding my
daughter this scholarship. I have worked for the
company for over 17 years and previously worked
for a competitor for 10 years. The difference in the
two companies is overwhelming because of our
company’s family-friendly Firstpower culture. I always say that when it comes to taking care of the
employees, our company doesn’t just talk the talk,
we walk the walk.”
dishwasher in my now new kitchen! What a great
way to remodel when all I had to do is have pride
in my work and work together as a team. I feel so
lucky to work for a company that provides such a
great way to reward us for a job well done.”
A mother who has used the classroom visitor program said, “I am grateful for our classroom visitor program that allows me to be more active in
the lives of my children and support them in their
school activities. This says a lot about what’s important at our company.”
A teller in our South Broad financial center attests
to the success of the enhanced recognition program. “I have been able to completely remodel
my kitchen with the Points for Performance points
that I have received since the program started. It
is so easy to use, and the gift cards usually come
within one week of order. I bought a new house
and have since gotten gift cards from Home Depot
that put new counter tops, stove, cook top and a
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resources
employee banking
First Tennessee offers employees special pricing on
certain bank products as well as dedicated banking
assistance via First Link. For a list of services, fees
and contact information, select “Employee Banking”
from the “For You” drop-down menu on the FirstNet
home page.
Free Checking
First Horizon pays its employees by direct deposit,
and as an employee you can have a free account.
Your paycheck will be deposited for you, and faster
than you can deposit it yourself. Never worry about
getting your check to the bank on time or where to
cash it without a fee.
As an employee, you are eligible for a free Premier
Checking account. Premier Checking simplifies your
financial life with premium benefits and powerful features, such as free ATM use, two non-sufficient fund
fees waived annually, and tiered interest.
Premier Checking Features:
• Free ATM use anywhere in the U.S. (when using
ATMs outside the U.S., a 1 percent International
Service Assessment Fee will apply)
• Waived fees for two non-sufficient funds charges
per year
• Tiered interest
• No service charge when purchasing travelers
checks
• Specialty checking option including Big Orange,
Grizzlies or Tiger Checking
Product Benefits:
• 50 percent discount on safe deposit box (subject
to availability)
• Free standard wallet checks or a 25 percent discount on other styles
32
•
•
•
•
Free Banking Online with Bill Pay
Free cashiers checks
Free First Check SM Visa® debit card
CD rate bonus
Minimum Requirements:
• Low minimum opening deposit
• Minimum of $5,000 in combined monthly balances in all First Tennessee deposit accounts
(checking, savings, bank IRAs, CDs). Otherwise,
account fee is $9/month. Fee is waived for employees.
To open an account, select “Employee Banking”
from the “For You” drop-down menu on the FirstNet
home page.
•
•
•
Be sure to have Social Security numbers for everyone who will be on your account. Use caution in adding others to your account. You should
only consider adding parties who are spouses or
family members in good standing with previous
account activity. Remember, you are responsible
for maintaining this account in a professional and
non-abusive manner.
Be sure to have drivers’ license numbers available for all individuals on the account.
Consider opening a savings account or add-on
CD while you are opening your checking account
– you can have a portion of your payroll direct deposited to your new savings account to start you
on the road to a more secure financial future.
If you have questions, visit the Employee Banking
page on FirstNet to find the representative in your region. Select “Employee Banking” from the “For You”
drop-down menu on the FirstNet home page.
FirstNet & My Stuff
resources
What is FirstNet?
FirstNet, http://www.myfirstnet.com, is our
corporate intranet and our communication
method of choice. Information is literally at
your fingertips. On FirstNet you’ll find the latest company news, company guidelines and
code of ethics and information about our history and our culture. FirstNet also allows you
access to your personal Total Compensation
information through My Stuff.
How do I access FirstNet?
You should have direct access through your
personal computer or through a kiosk in
your area. Talk to your leader about where
your department accesses FirstNet. You can
also access FirstNet from home or from any
computer with Internet access by going to
http://myfirstnet.firsthorizon.com.
If you have questions about My Stuff,
click on the help button inside the site,
call Employee Connect at (800) 4076288 for immediate assistance or e-mail
[email protected]
and receive a reply within 48 hours. For
My Stuff user name and password assistance, use the automated reset function in My Stuff. On the My Stuff login
page, click on “Forgot my password”
and provide the requested information.
A temporary password will be e-mailed
to the First Horizon work e-mail address
on file in your personnel records.
My Stuff
What is it?
My Stuff is a section on FirstNet that offers secure,
online access to your personal Total Compensation
information.
Where is it?
You will see the link to My Stuff in the “For You” scrolling menu on the FirstNet home page and throughout the
Total Compensation section.
How do I access it?
Your My Stuff user name and password will be sent to
your leader. Once you log in the first time, you will be
asked to change your password for security reasons.
You’ll also want to establish a password hint in case
you forget your password.
How do I access it from home?
Visit http://myfirstnet.firsthorizon.com from home or
from any computer with Internet access.
What information will I find?
Through My Stuff, you are able to:
• Review job and personal information
• View your pay online
• Add or change your direct deposit
• Update or change your contact information (as a
new employee, be sure to update My Stuff when
you receive your new e-mail address and fill in your
emergency contact information)
• See your current benefits elections
• Visit the First Horizon Savings Plan website
33
resources
at a glance
New Employee Website
To access the New Employee section of FirstNet,
click on “New Employee” under the “For you” dropdown menu on the FirstNet home page. This site will
direct you to the training and resources you will need
as a new employee at First Horizon.
Your Leader
At First Horizon, we want every employee to have
the opportunity to grow, develop and succeed. Frequent and open two-way communication between
you and your leader is essential to a successful, mutually beneficial working relationship. Whenever you
need assistance or support, you should begin with
your leader.
myPLAN
myPLAN (Performance Learning Achievement Network), is an online system to manage and track learning and performance. Visit the Managing Your Career
section of this book for more information. To access,
click on “myPLAN” under the “For you” drop-down
menu on the FirstNet home page.
Total Compensation Handbook
The online Total Compensation handbook gives you
a detailed and comprehensive look into your Total
Compensation package – including health, vision
and dental plans, Health Care and Dependent Care
Flexible Spending Accounts (FSA) and the First Horizon Savings Plan, just to name a few. This handbook
can be found online in the Total Compensation section of FirstNet.
34
Employee Connect
For the fastest response when you have a question
about your benefits or pay, call Employee Connect at
(800) 407-6288 and press * to speak with a specialist or access the 24-hour automated phone system.
Specialists are available Monday through Friday 8
a.m. to 5 p.m. CT. You can also e-mail your questions
to [email protected].
Working Together
Working Together, our quarterly employee magazine,
provides a unique look into our Firstpower culture.
This publication features testimonials from and interviews with employees eager to share why they believe First Horizon is such a special place to work.
eNews
Our weekly Web e-mail, eNews, is filled with information and links to the latest company news, highlights
of Firstpower in action and Total Compensation benefits and resources. Look for it in your e-mail in-box
at the beginning of each week.
From:
Subject:
Date:
Importance:
eNews
June 21 eNews
Monday, June 21, 2010 6:03:38 AM
High
On-Air Jordan Video
CEO Bryan Jordan discusses company strategies,
the performance of our different business lines and
answers questions from employees in each edition of
On-Air Jordan. On-Air Jordan is available for viewing
on FirstNet and videos are distributed to managers
for sharing important information about our company with their direct reports. Ask your manager for a
viewing or visit FirstNet to request a copy.
Monday, June 21, 2010
Support for quitters
As you know by now, First Horizon will become a tobacco-free workplace on July 5. One of the many
reasons for this new policy is to create a supportive environment for employees who are trying to quit
smoking or using tobacco products. To assist employees in reaching this goal, we will now provide full
coverage for eligible over-the-counter and prescription nicotine replacement therapy products. Find
out more.
Introducing the new and improved voice of the customer
Enhancements have been made to voice of the customer, a software program that collects customer
comments and employee responses companywide. Read more.
And the survey says ...
Thousands of employees throughout the company shared their feedback on the annual 2009
Employee Value Survey. Click here for the results.
Introducing Sergio Ora
Meet the new business banking credit risk senior leader who has joined our team.
Ariba out; ProcureIT in
Ariba, the online system used to manage purchasing and invoicing for targeted products and expense
reporting, will be replaced on July 19 with a new system, ProcureIT. ProcureIT will provide essentially
the same functionality as Ariba, but with a more user-friendly process at a significantly lower cost.
Important dates and processes will be communicated to key users in the coming weeks.
New identity and access management system rollout
In the next couple of months, as part of our continuing efforts to efficiently manage user credentials
and access policies, we will begin the rollout of a new identity and access management system. Find
out more.
Don’t miss out on valuable Aflac benefits
June 30 is the last day for full- and prime-time employees to enroll in Group Critical Illness Insurance
and Group Accident Insurance. Both benefits are offered through Aflac (underwritten by CAIC). These
products can be used in addition to your current health plan to provide extra financial protection for
you and your family in the event of a qualified accident or illness. Click here for more information,
including brochures, rates and enrollment instructions.
Firstpower Award Video
The Firstpower Award video can be viewed online
or it can be mailed to you. It highlights examples of
Firstpower in action across the company. The video
is available on the Firstpower page of FirstNet or by
contacting corporate communications.
Annual Report
This report provides a detailed summary of our earnings and shareholder information.
The ethics hotline is here for you
Because we are responsible for reporting unethical or illegal activity, a confidential, anonymous
hotline is available for employees to voice their concerns. Read more.
FirstNet maintenance
In an effort to enhance our current technology infrastructure, we will perform maintenance on our
FirstNet servers beginning at 5 p.m. Friday, June 25, and ending at 9 a.m. Saturday, June 26. There
are no anticipated outages during this enhancement; however, in the event that there are any issues
35
employee info
checklist
menu and look for the “Benefits Information” link.
❒ Enroll in the Health Savings Account (HSA), if applicable. Note: You can only enroll in the HSA if
you enroll in the High Deductible Health Plan. You
will also need to complete the online HSA form
found in the benefits section of the “New Employee” page on FirstNet.
❒ Enroll for dental coverage through My Stuff, if applicable.
❒ Enroll for vision coverage through My Stuff, if applicable.
Use this checklist as a guide of important items
you need to do during your first few weeks.
Prior to starting:
❒ Complete employment forms. If you haven’t already completed the forms your recruiter e-mailed
to you, please visit the “New Employee” section
via the link in the “For You” menu on the left side
of the FirstNet home page and return them immediately to Employee Connect.
Immediately:
❒D
iscuss recording your work time on the E-time
system with your leader, if applicable.
Within 30 days of your hire date:
Visit the New Employee section of FirstNet to complete benefits enrollment online within 30 days to:
❒E
nroll for health coverage, if applicable. Be sure to
search the network directories to help you decide
which network is right for you, if applicable. Visit
the online benefits enrollment guide for more information. From the FirstNet home page, click on
“New Employee” from the “For You” drop-down
36
Note: Health, dental and vision coverage begins the
first day of the month following your first day of employment.
❒S
ign up for HealthMiles, our wellness incentive
program.
❒S
ign up for a Flexible Spending Account (FSA) if
you’d like to receive tax-free reimbursement for
health and/or dependent care expenses. Remember to list all your dependent names when you enroll in My Stuff.
❒ Fill out beneficiary information for the companyprovided Group Life Insurance on the Reliance
website.
❒ Sign up for Supplemental Group Life Insurance
and/or AD&D insurance, if applicable, on the Reliance website if you’d like insurance coverage for
yourself, your spouse and/or your children. This is
in addition to your company-provided Group Life
Insurance. This may be your only chance for guarantee issue coverage without Evidence of Insurability (completion of a medical questionnaire).
❒ If applicable, enroll in Group Critical Illness Insurance and/or Group Accident Insurance.
❒ Read the "A Matter of Principles" ethical handbook on FirstNet. Then visit My Stuff on FirstNet to
acknowledge that you have read and understand
our company guidelines and ethical principles.
Within 60 days of your hire date:
❒Y
ou must complete the mandatory compliance
training. Ask your leader or visit First Horizon’s
online career development system, myPLAN (Performance Learning Achievement Network), to determine the compliance training required for your
job. To access myPLAN, click on “myPLAN” under
the “For you” drop-down menu on the FirstNet
home page. You can find your required training in
the “My Assigned Learning” box on the myPLAN
home page. Click each title within the “My Assigned Learning” box to launch and complete the
programs. See the Managing Your Career section
of this booklet for more information on myPLAN
and compliance training.
Within six months of your hire date:
❒ If you are a leader with three or more direct reports, be sure to enroll in the Managing Inclusion
and Raising the Bar training courses held in key locations across the country. It’s important that you
complete this training within your first six months
with the company. To view class schedules and
enroll, visit myPLAN. To access myPLAN, click on
“myPLAN” under the “For you” drop-down menu
on the FirstNet home page. See the Managing Your
Career section of this booklet for more details on
myPLAN. Also, visit LeaderLink, a site developed
just for leaders, via the “Log Into” menu on the left
side of the FirstNet home page.
Enroll anytime:
❒F
irst Horizon Savings Plan - Visit the Managing Your Money section of FirstNet or go to www.
yourbenefitsresources/firsthorizon to link to the
savings plan website. Once there, click on “Need
to Enroll” to begin the enrollment process. After
receiving your first paycheck, you can also enroll
by calling Employee Connect at (800) 407-6288
and press option 1 for savings plan information.
Visit the Managing Your Money section of FirstNet
for more information about the First Horizon Savings Plan.
❒H
ealthMiles - Visit the HealthMiles page in the
Managing Your Health section of FirstNet at anytime to find out how to enroll in this exciting wellness program.
IMPORTANT:
You must complete benefits enrollment online within the first 30 days of your employment. You will not have another opportunity to enroll until annual benefits enrollment
at the end of the year. Contact Employee
Connect (employeeconnect@firsthorizon.
com) if you have questions about your benefits enrollment.
Visit the benefits section of the “New Employee” page on FirstNet for full benefits
information.
37
employee info
your responsibilities
Your Responsibilities
Each employee plays a critical role in our company’s
continued success as the most respected regional
financial services company. This is accomplished by
adhering to our core values: employees first, exceptional teamwork, individual accountability, absolute
determination, knowing our customers and doing the
right thing. These values are designed to give us a
common purpose and to emphasize the importance
of every interaction, every discussion and every situation. The key to creating and maintaining valuable
relationships with your co-workers and customers is
the start of your commitment to our Firstpower culture. Firstpower involves such values as inclusion,
ownership, empowerment, trust and teamwork. As
employees, each of us has the important responsibility of upholding these Firstpower values while maintaining a reputation of ethics and integrity that reflects
positively on the individual as well as our company.
The booklet “A Matter of Principles,” available on
FirstNet, will assist you in understanding the principles that support the strong ethical foundation of our
company. It is your responsibility to read through this
information and acknowledge your understanding in
myPLAN (Performance Learning Achievement Network). You should also review our Code of Business
Conduct and Ethics, which sets forth the overarching principles that guide the conduct of every aspect
of our business. The Code of Business Conduct
and Ethics policy and the “A Matter of Principles”
booklet are found on the home page of FirstNet
under Company Info, Ethics Codes and Policies. Contact the confidential and anonymous Ethics
Hotline at (800) 217-3031 to report any potential violation of an ethical nature, as well as any work-related
matter of concern to employees. You are encouraged
to discuss this information with your leader.
38
Business Continuity
First Horizon is committed to protecting our employees, remaining operational and being capable
of servicing our customers in the event of a business interruption. Crisis management planning is
the process of developing and executing strategies
for response to crisis events as they are occurring,
including emergency response and life/safety concerns. Business continuity planning is the process
of developing arrangements and procedures in advance that enable an organization to maintain critical
business processes during abnormal circumstances.
Each First Horizon employee has a role in the corporation’s crisis management and business continuity
efforts. Ask your leader about your responsibilities,
and visit http://www.myfirstnet.com/Corpcomm/
Business_Continuity/ for more information.
Tobacco-free workplace
First Horizon is a tobacco-free workplace. We do not
require employees to quit smoking or using tobacco,
but the use of tobacco products is prohibited on First
Horizon property. For more information on this policy
including answers to frequently asked questions, visit
the Managing Your Health section of FirstNet.
10 Things You Should Know
All employees are expected to understand and uphold the principles that support the strong ethical
foundation of our company. Any employee who engages in unlawful activities or violates the company’s
principles or policies is subject to disciplinary action,
which could result in dismissal. These activities include, but are not limited to, the following:
1. Dishonesty – Improperly obtaining property or information; falsifying records; other dishonest actions
casting doubt on the employee’s reliability or suitabil-
ity to meet the rigorous fiduciary requirements.
2. Conflict of Interest – Conduct or circumstance that
creates a present or potential conflict in the interests
of the employee with the interests of the customer,
potential customer, vendor, supplier, the public or
regulatory agencies so that the corporation may be
adversely affected.
3. Security Violation – Conduct violating the confidentiality of customer and corporate information; failure to
protect the security of property including confidential
data.
4. Harassment – The company prohibits harassment of
its employees in the workplace by any person, in any
form, in order to maintain a working environment free
of intimidation or exploitation. Harassment consists
of unwelcome conduct, whether verbal, physical or
visual, that is based on a person’s protected status,
such as sex, color, race, religion, national origin, age,
physical or mental disability or other protected group
status.
5. Abusive Conduct – Threatening, assaulting, battering, insulting or acting obscenely or abusively toward:
another employee on or off the job; any person on
corporate premises or in the course of employment;
or any person off the job, when such conduct may
place the corporation in disrepute or may adversely
affect its interests.
6. Tampering or Damaging – Tampering with or damaging property in any manner, including information.
7. Corporate Credit Cards – May be issued for the purpose of paying expenses incurred while conducting
company-related business. The use of these cards
for personal or non-company related expenses is
prohibited and may constitute grounds for termination.
8. Alcohol and Other Drugs – Employees must not
perform any work for the corporation while under
the influence of alcohol or other drugs and may not
possess, dispense, consume or otherwise use illegal
drugs while at work or in connection with work wherever the work is performed.
9. Weapons – No employee is permitted to carry weapons in any company building, vehicle or aircraft.
10. Suspicious Activity Reporting – Employees are required to report known or suspected criminal activity occurring across the company, which includes
the following:
• Transactions that involve potential moneylaundering or violate the Bank Secrecy Act,
• Any incident that involves known or suspected
criminal activity of any employee,
• Any incident that involves known or suspected
criminal activity of a customer where the potential for loss is greater than $1,000,
• Out-of-balance conditions that are unusual or
suspicious in nature,
• Branch robberies, bomb threats, burglaries, etc.,
• Kidnapping or extortion attempts against employee and customers.
• Any incident that involves compromised confidential information (e.g., customer information such as
account numbers, Social Security numbers, etc.,
or proprietary information).
The electronic incident report (EIR) is used to facilitate the reporting of suspicious activity. The EIR
should be completed within 24 hours from the initial discovery of suspicious activity. To access the
EIR, go to http://www.myfirstnet.com/corp_sec/
suspicious.shtml.
If you would like to report suspicious activity
but wish to remain anonymous, call the Ethics
Hotline at (800) 217-3031.
39
employee info
40
your notes

The First Horizon Story -

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