Welcome in Lugera – The People Republic

Transcription

Welcome in Lugera – The People Republic
Welcome in The Netherlands
We are grateful that you have decided to join Lugera – The People Republic. Our
team will do everything what is possible to make your stay in The Netherlands as
comfortable as possible. In order for you to know what you can expect, and what
Lugera and its clients expect from you we have made this brochure. This brochure
can also be downloaded from www.lugera.nl. The brochure is in 5 languages: Dutch,
English, Polish, Romanian and Slovak.
If you have complaints please do tell us immediately, if you have
compliments please do tell us and everybody else!
Please read this brochure fully! It will answer most of your questions.
For support, assistance, questions, complaints, ideas and suggestions during your
stay in The Netherlands you can always contact our team members:
[email protected],
+31622323545
[email protected],
+31631044894
[email protected],
+421918624043
[email protected] ,
+40733337319 (Romanian, English speaking)
(Dutch, Slovak, Czech, ±Polish, English speaking)
SK, PL: [email protected], +31622323545/[email protected], +31631044894
SK: [email protected], +421918624043 RO: [email protected] +40733337319
All standard documents can be downloaded from www.lugera.nl
Armenia | Croatia | Netherlands | Poland | Romania | Slovakia | Ukraine | www.lugera.com
Summary:
1. At Lugera you will be employed in Poland, Slovakia, Romania or The
Netherlands depending on the requirements of the client and the most
practical solution,
2. Wherever you are employed at Lugera, you always have your guaranteed net
hourly salary!
3. A1 Payrolling is highly beneficiary for the temporary staff, the client and the
respective governments,
4. Lugera cooperates with job mediation companies. Please ask us which are our
official partners,
5. Check with Lugera if the job mediation company is an official partner of Lugera
before you pay any money,
6. Lugera guarantees you a net hourly income. The money you receive after all
and any deductions from your gross salary. In the end this is more than you will
earn at other agencies,
7. At Lugera your net spendable income is higher compared to the temporary
staffing agencies in The Netherlands compared to the same job at the same
client,
8. At Lugera we pay your wage tax for you but you receive the surplus on your
bank account which is an extra financial benefit for you,
9. Always keep track of your worked hours per week,
10. Salary payments are done before the 15th of the next month and you can ask for
advances or weekly payments,
11. Everybody at Lugera receives a monthly food basket
12. You receive every month a Dutch salary slip and one from the country in which
you are employed (PL-RO-SK),
13. You will have an A1 document proving that your social contributions are paid in
the country of employment and not have to be paid in The Netherlands,
14. You can maximally work 24 months on an A1 document and your taxes are
being paid in The Netherlands,
15. If you are on A1 payrolling you cannot have another labor contract with a
Dutch company,
16. In Slovakia the child allowance is € 23.54 per month per each child for
maximally 4 children,
17. Sick leave salary payments are based on the regulation in the country of
employment. Not of the regulations in The Netherlands,
18. In Poland the unemployment benefit varies between € 120 to € 240. In
Romania from $ 375 to $ 550 and in Slovakia 60% of the average salary not
having an absolute maximum.
19. We ask you to sign many documents for employment and our health & safety
certificate (the last one only for Slovak employment),
20. When working in The Netherlands you need to be registered as a non-resident
citizen for obtaining your BSN number which you need for your wage taxes,
21. Please give Lugera all contacts at home and give them all our contacts for
emergency situations. For travelling to The Netherlands and back home you
receive from Lugera € 80,- per trip,
22. Lugera pays you € 80,- to travel to The Netherlands and € 80,- to travel back
home,
23. Before travelling to The Netherlands, go to the dentist. Make sure you have a
bank account with a debit card,
24. Bring with you good clothing and always your valid ID or passport,
25. Please respect the exact arrival date and time and communicate when this will
be changed,
26. Please keep the house a clean and safe place and respect everybody’s privacy,
27. Use electricity and heating in a responsible and economical manner,
28. Any harassment and acts of aggression may lead to resignation and police filing,
29. Silence in the housing between 22.00 and 08.00 is obligatory,
30. Home-work commuting is arranged by Lugera unless work is at walking
distance,
31. Clients expect you to work hard according the expected production standards,
32. Be in time at work so you can start your work at the agreed upon starting time,
33. It may occur that personal protection equipment will be charged to you,
34. Dutch people communicate in a very direct manner. They are not trying to insult
you,
35. Please report incidents of harassment immediately,
36. No matter where you are employed, your pensions will be paid in your home
country,
37. Your social insurance is in the country where you are employed. Lugera has an
extra travel and accident insurance for you as well,
38. Whenever you go to the doctor or hospital inform us so we can assist you. Our
insurance pays the bills, and in case the hospital/doctor needs cash please ask
the bill and we pay it back to you,
39. Doctor’s in The Netherlands prescribe much less medicines than you are used to,
40. Report absenteeism the moment you know and at least 60 minutes before you
are supposed to start working,
41. Communicate your planned holiday in advance and you have around 1.8
holidays per month,
42. Please keep your promises about the agreed upon period of work at Lugera.
43. Immediate resignation may be effective after gross misconduct.
Overview of additional charges from Lugera & institutions
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You can order at Lugera your end-of-year tax declaration. We charge you € 100, for this. We happily do this for you after your written request.
If you do not have a BSN number your wage tax will be 52% instead of 5.1% or
10.85%. This will be paid from your gross salary. We help you to obtain this but it
is your responsibility.
Destroyed objects in the house or at work by you will be charged to you and
settled from your salary payments.
For smoking in the house we will charge you € 100, - for covering the cleaning
costs which will be settled with your salary payments,
In case of ongoing over-consumption of electricity and gas we will deduct an
equal amount of the salaries of everybody in the house. This will anyhow be
communicated upfront and agreed upon.
Police penalties for the car you use will be settled with your salary payments.
When you have a tank-card the surplus petrol consumption will be settled with
your salary payments.
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In case you use the car provided by Lugera for private use it may happen that
the tax authority will demand you paying taxes. This is your responsibility.
Personal Protection Equipment may be charged to you (like shoes and clothing)
and also a guarantee deposit may be asked for bicycles or tools. This deposit is
returned on reception of the equipment.
If you do not report your absenteeism before at least 60 minutes of your starting
time we have to charge you € 50,- to cover part of the cost,
If you do not show up at work at all anymore we have to charge you € 120, - to
cover the cost of housing and all the administrative extra work. You will not
receive € 80, - for your travelling back to your home country.
If you are fired because of gross miss conduct you will not receive the € 80, - for
your travelling back to your home country.
Overview of all benefits from Lugera
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You have a guaranteed net hourly rate and a guaranteed net spendable income
which is higher than at Dutch agencies for the same job at the same client,
As you have a guaranteed net salary we pay your wage taxes. The surplus we
pay for you and you will receive these back from the tax authorities if you do an
end-of-year tax filing. This is a substantial extra financial benefit for you,
You receive € 80 for travelling to NL and € 80 for travelling back home,
You have an extra travel and accident insurance,
Housing and extra housing facilities are not deducted anymore from your net
hourly rate,
Local work commuting is arranged/paid for by Lugera,
You receive a monthly food package,
Job-mate support, translation services.
Country of employment
Wherever you are employed at Lugera, you always have your guaranteed net hourly
salary!
You are preferably employed in Poland, Slovakia or Romania if you are from those
respective countries. But, it happens that for example our Polish temporary staff is
employed in Slovakia. This is because in Slovakia Lugera is NEN 4400-2 and VCA
certified and many clients in The Netherlands can only work with agencies having
these certifications.
At Lugera you will be employed in Poland, Slovakia, Romania or The Netherlands
depending on the requirements of the client and the most practical solution
You are Polish or Romanian and you are employed at Lugera in Slovakia
In this case, if you are Polish or Romanian, and you will have a labor contract with
Lugera in Slovakia, at the first month of employment it can happen that you will
have both a Dutch labor contract (with Lugera in The Netherlands) and a Slovak
labor contract with Lugera in Slovakia. The second month of employment you will
only have a Slovak labor contract. So you are employed in SK and you are working at
one of our clients in The Netherlands. We call this A1 Payrolling.
Why employed in Poland, Romania or Slovakia and working in The Netherlands?
One of the achievements of the EU is the free movement of people and goods. Every
person from the EU can work and live in every country of its choice. You can have
the Polish nationality, be employed in Slovakia and work in The Netherlands. This
way of employment and detachment has many advantages:
 You will have more benefits and earn more at Lugera than if you would be
working at a Dutch temporary staffing agency,
 The Dutch state receives wage tax for you but does not have to provide the
A1 temporary staff with social benefits in The Netherlands, which is a
substantial saving for The Netherlands: only income and no expenses,
 The Governments of Poland, Romania and Slovakia benefit greatly from the
transferred earnings from the temporary staff send back to the home
country: the positive effect on the trade balances of the home countries is
enormous.
A1 Payrolling is highly beneficiary for the temporary staff, the client and the
respective governments
Job mediation companies
A guaranteed net hourly rate
The recruitment of our temporary staff we mainly do ourselves but we also work
with other staffing or mediation agencies. Some of these agencies supply job
mediation services to job seekers and they charge a fee to you when they can
successfully find you a job. Usually you pay that agency a down payment and the
rest of their commission is being deducted from your first salary payment.
It also happens that you do not have to pay the mediation company. This is the case
when Lugera pays the agency for every successful introduced candidate.
As you are employed in, for example, Slovakia and you work in The Netherlands we
pay your social contributions in Slovakia and your wage tax in The Netherlands.
Because we operate in two different tax systems we ensure you a guaranteed net
hourly rate which you always receive after all the deductions made from your salary.
This way you always know what you earn. Your gross salary is always minimally at
the level of the obligatory salary levels in The Netherlands.
Lugera cooperates with job mediation companies. Please ask us which our official
partners are
Lugera guarantees you a net hourly income. The money you receive after all and any
deductions from your gross salary. In the end this is more than you can earn at other
agencies
Before paying mediation companies please check first
Lugera and its staff will never ask you money for mediation or for accepting a job at
Lugera. If somebody offers you jobs at Lugera and asks you money for this, please do
check first at Lugera if this is an official partner from Lugera. Sometimes it happens
people try to ask a monthly fee from you for getting or staying in the job at Lugera.
Please report this immediately to us as this is not acceptable at all and we will take
immediate measurements for your protection.
Check with Lugera if the job mediation company is an official partner of Lugera
before you pay any money
Your salary consists of three parts
You receive in the country of employment a basic salary which is applicable for work
in that country. The second part of your salary is the part for being detached in The
Netherlands. The third part of your salary is paid in kind and is for covering travelling
and housing expenses. In The Netherlands we pay your wage tax and in the home
country we pay social contributions and company contributions.
Your entire income & benefits consists of, amongst others:
 Basic salary in the country of employment,
 Salary for working abroad in The Netherlands,
 Surplus wage tax paid by Lugera and returned to you by the NL tax
authorities (extra benefit),
 Monthly food package (extra benefit),
 Extra travel and accident insurance (extra benefit),
 Housing
 Extra housing facilities (extra benefit),
 International travelling costs twice € 80,- (extra benefit),
 Job-mate support, 24/7 service line, translation services etc.
 Home-work travelling,
 Holiday allowance,
 Holidays
Both money and services provided in kind are being taxed in The Netherlands. The
total of all these items are always at least the height of the Gross Dutch Minimum
Legal Salary (WML) or at least at the CAO (Collective Labor Agreement) level.
Because you work in one country and you are employed in another country it is
difficult to give you a gross salary. That is why at Lugera we guarantee you a fixed
net agreed upon hourly salary after all and any deductions.
Example. If your hourly net minimum salary is € 5.75 and you have worked in one
month 167 hours you will earn net € 960.25. € 33.77 of this amount is reserved for
extra holiday money. You will receive this money when you take a holiday. Net paid
on your bank account is € 926.48 (€ 960.25 -/- € 33.77) or € 5.55 per hour. The € 0.20
is your extra holiday money. Compared to employment at a Dutch staffing agency
your net spendable income is higher at Lugera. Besides this net salary (which
includes all holiday’s and allowances), you have housing, travelling expenses, extra
insurance, food packages, international travelling allowance, extra housing facilities
and job-mate support.
At Lugera your net spendable income is higher compared to the temporary staffing
agencies in The Netherlands compared to the same job at the same client
Lugera pays your wage taxes but the annual Dutch tax refund is for you
Further, as we pay your wage tax in The Netherlands at the end of the year you can
apply at the Dutch Tax Authority for a refund of taxes which in most cases will mean
that you receive taxes back. Lugera can file this tax return on your behalf. We charge
€ 100, - for this. You can also ask any other accountant to do this for you. This is
entirely up to you. Lugera always provides you with your end-of-year or end-ofemployment income statement (at no charge).
At Lugera we pay your wage tax for you but you receive the surplus on your bank
account which is an extra financial benefit for you
advances if you are short of cash. The money will be transferred on the bank account
you have given us. If you want your salary to be paid on somebody else’s bank
account we need a written order from you to do so. For Romanian temporary staff
the basic Romanian salary must be paid on a Romanian bank account in RON. The
salary component for working in The Netherlands can be paid on an account in any
other country and also in EURO. Make sure you have a bank account and a debit
card so you can withdraw money when in the Netherlands. Lugera does not provide
loans.
Salary payments are done before the 15th of the next month and you can ask for
advances or weekly payments
Worked hours and overtime allowances
Your monthly food basket
Please always register your own worked hours so that you can check this with the
information on your payslip. We receive the worked hours from the company where
you work and mistakes can be made by the company, by the payroll accountant, by
the data operators. In case of a difference or in case of doubt: please tell us
immediately! Please mind that the time for breaks for coffee and lunch are not paid
and are not part of the worked hours.
The Dutch legislation for overtime allowances is applicable. In The Netherlands there
are many different ways of paying overtime. Usually overtime starts after 45 worked
hours per week. Please ask the Lugera team how it is in your situation.
Everybody receives a monthly food basket after having worked a full month. So this
is usually the second month of work in The Netherlands. The food basket is delivered
at your house. On the delivery note you can check what should be delivered and if
something is missing please do contact us. If you have suggestions for the contents
please do notify us and we will try to accommodate your wishes, but please be
aware that many people receive the baskets having many different preferences. We
do not include meat or fish in the baskets due to short expiration dates. The baskets
cannot be changed for money or vouchers.
Everybody at Lugera receives a monthly food basket
Always keep track of your worked hours per week.
Salary payments
We pay your salary the next month before the 15th of that month. You can apply for
Your monthly salary slips
You will have an A1 document proving that your social contributions are paid in the
country of employment and not have to be paid in The Netherlands
You receive from us a salary slip from the country you are employed in and a salary
slip in The Netherlands. Please contact our Lugera team if you have received your
salary but not your salary slips. If you have finished working at Lugera please do ask,
if not received automatically, the closing statements for your entire working period.
You can also ask Lugera to file for you an end-of-year tax declaration as you often
will get taxes back from the Dutch tax authorities. We charge you € 100,- for this.
You can also ask any Dutch payroll accountant to do this for you. Some companies
are cheaper.
You receive every month a Dutch salary slip and one from the country in which you
are employed (PL-RO-SK)
Employment or A1 Payrolling
Once you are fully employed in PL-RO-SK you will receive from Lugera a copy of your
A1 document. This A1 document is proof that you are insured in the country of
employment and that all your social contributions are paid in that country. This is
proof that you (and Lugera) do not have to pay your social contributions in The
Netherlands. Your wage tax is paid in The Netherlands. And because you work in The
Netherlands you do not have to pay wage tax in the country of employment.
You can maximally work 24 months on A1 Payrolling
You can work on an A1 document in The Netherlands for maximally 24 months. If
you want to work again in The Netherlands on A1 Payrolling after these 24 months
you should wait for 2 months. You are not allowed to have in the same time a labor
contract in The Netherlands with another company. If this is the case you have to
inform us because than you have to pay all your social contributions in The
Netherlands.
So A1 Payrolling means that you are employed in one country (PL-RO-SK) and you
work in a second country (The Netherlands). We pay your taxes in The Netherlands
and your social contributions in the country of employment (PL-RO-SK).
You can maximally work 24 months on an A1 document and your taxes are being
paid in The Netherlands
On A1 Payrolling you cannot have a Dutch labor contract at the same time
If you are employed in PL/SK/RO and you are working for a client of Lugera in The
Netherlands through A1 Payrolling you cannot work for another company in The
Netherlands. If you will do this you will have to pay all your social contributions in
The Netherlands. This means that we have to make considerable extra deductions
from your salary. Always announce us first if you plan to do so.
If you are on A1 Payrolling you cannot have another labor contract with a Dutch
company
Child Allowance (in case you are from PL-RO and you are employed in SK)
Unemployment benefits
In Slovakia the child allowance is € 23.54 per month per each child for maximally 4
children. If the child is not living in Slovakia you have to apply first for your child
allowance in PL (or RO). If the institution in Poland declines your application for child
allowance you can go with this letter to the Slovak institution (urad prace socialny
veci a rodiny)and they will than agree with paying you the child allowance.
In Poland to qualify for unemployment benefits a person must be employed 365
days in total over the last 18 months and the allowances are 6 to 12 months. During
the first 3 months € 196,- and the next months € 153.98. If less than 5 years of work
80% and if more than 20 years of work 120%.
In Slovakia the child allowance is € 23.54 per month per each child for maximally 4
children
Sick leave payments
When you are sick and employed in Slovakia Lugera will pay you the first 3 days 25%
of your gross basic salary, 7 days 55% of your gross basic salary and after 10 days the
state will pay you 55% onward. You have to be present at all time on the address
stated on the sick leave note.
When you are sick and employed in Poland Lugera will pay you the first 33 days (14
days if you are 50 or older, and being the sum of the total days over an entire year)
80% to 100% of your basic gross salary. After these 33 days the state takes over the
payments being 70% of your basic gross salary.
In Slovakia to qualify for unemployment benefits a person must have paid
contributions for 2 years out of 3 years and will receive up to 60% of the average
salary.
In Romania to qualify for unemployment benefits, a person must have a minimum
contribution period of 12 months in the last 24 months. The allowance is granted for
6 months till 12 months. The unemployment benefit starts from 75% of 500 $.
In Poland the unemployment benefit varies between € 120 to € 240. In Romania
from $ 375 to $ 550 and in Slovakia 60% of the average salary not having an absolute
maximum.
When you are sick and employed in Romania Lugera will pay you the first 5 days 75%
to 100% of the 6 month’ average from your gross salary and after 5 days the Health
Insurance House takes over the payments at the same percentage.
Sick leave salary payments are based on the regulation in the country of
employment. Not on the regulations in The Netherlands
Many Documents
Being employed at Lugera you will receive all the documents you have to sign in your
own language and in the language of the country in which you are employed. These
documents are labor contracts, application documents for (social) insurance, for
employment offices etc. If you are employed in Slovakia you also have to sign the
health & safety documents (VCA) as Lugera in Slovakia is VCA certified and we take
care of extra health & safety instructions for our temporary staff.
We ask you to sign many documents for employment and our health & safety
certificate (the last one only for Slovak employment)
BSN Number
Everybody working in The Netherlands can apply for a BSN number (Burger Service
Nummer). Without this BSN number you will pay approximately 52% of taxes. With
the BSN number you only pay 5.1% and 10.85% (depending on your salary). You can
apply for this number at the city office. One of our team members will make an
appointment for you at the office and drive you to the office to help you apply for
this. For being able to apply you have to be registered in the GBA (Gemeentelijke
Basis Administratie) for non-residents. This will happen at the same time with the
application of the BSN number. Please make sure that Lugera receives a copy of this
document from you! You can only apply if you have a valid ID or passport with you.
If you are going to travel to The Netherlands please make sure that you have the
phone numbers from the team in Holland who will receive you in NL and that you
gave your phone number to the Lugera team. Have the address with you where you
have to go. Both your working address as well as the address of the house you will
be living. In case you cannot travel to NL as scheduled please inform us immediately.
In case something goes wrong during your travelling: inform us and we will try to
help you. If you are delayed also please inform us immediately. Make sure that your
phone is fully charged before you leave. Please also give your relatives or other
persons at home our contact details and feel free to give to us a contact person in
case you need us to contact somebody in your home country in case of emergency.
For travelling to NL you receive from us € 80,- and we pay this on your first monthly
payslip. If you travel back to your home country after your employment is finished
you receive again € 80,- from us.
Please give Lugera all contacts at home and give them all our contacts for emergency
situations. For travelling to The Netherlands and back home you receive from Lugera
€ 80,- per trip
When working in The Netherlands you need to be registered as a non-resident
citizen for obtaining your BSN which you need for your wage taxes
Coming to The Netherlands
What to do before you travel to The Netherlands
Many of our temporary staff has to go to the dentist when in The Netherlands. This
is not insured in your insurance which means you have to pay treatments at the
dentist yourself. This is very expensive in The Netherlands and we advise you to go
to the dentist in your home country before you come to NL.
Inform your family, friends or relatives that you go for work in NL and give them our
contact details and give Lugera their contact details in case of emergencies.
You need to have a bank account. You can have this in your own country and we
need your IBAN for us to be able to transfer your salary. You can also open a bank
account in The Netherlands but this is sometimes difficult to obtain.
Before travelling to The Netherlands, go to the dentist. Make sure you have a bank
account with a debit card
What to take with you
Make sure you have proper clothing. It rains a lot and it often blows in Holland. If
your job needs special clothing or shoes please take them with you. For matters of
hygiene take with you your own bath- and bed linen and enough underwear, shirts,
soap, deodorant, rain clothes etc. Bring ready-made food with you for a couple of
days as you may not have the time or the possibility to buy or prepare food. Always
have your valid ID with you. Make sure that you have a bank card so that you can
draw money from an ATM.
Bring with you good clothing and always your valid ID or passport
Arriving in The Netherlands.
You have received information about the agreed time of arrival at your house or
(bus) station or at work. If you are delayed please inform the Lugera team the
moment you know this. If you are earlier please also give us a text message but,
under NO circumstance, go to the company or the house between 24.00 and 06.00 if
this is not agreed.
Please respect the exact arrival date and time and communicate when this will be
changed
Housing
We or our clients take care of the housing. We provide housing according to the
relevant Dutch housing standards. If you have any complaints please do inform us
immediately. We have set rules for the housing in order to ensure for everybody a
safe, clean and comfortable stay in The Netherlands:
 Make a cleaning schedule for the inside and the outside of the house.
Including the windows (both sides), garden and/or balconies and/or
terraces. Cleaning detergent is at your own expense. If the house is not
clean you will receive a warning. If the problem remains we will hire a
cleaning company and the cost of the cleaning company will be charged
to you and settled with your salary payment,
 Damages have to be immediately reported and repaired at own
expense,
 It is strictly forbidden to do minor or major renovations to the interior or
exterior,
 Garbage and other waste may only be put in the waste containers and
garbage bins. The waste containers can only be placed on the scheduled
collection days of the city. Surplus of waste must be brought to the
municipal waste dumps,
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Please check if there are enough fire extinguishers,
Please check the safety exits in case of an emergency,
Consumption of alcohol and drugs in the house is strictly forbidden.
Consumption of alcohol and drugs is ground for immediate resignation.
Smoking in the house is strictly forbidden. On discovery of smoking you
will be charged € 100 of cleaning costs which will be deducted from
your salary payment,
No music or noise after 22.00 and before 08.00. In case some of the
residents are working on night shifts and sleeping when you get up or
are awake silence should be maintained,
Missing and damaged items/furniture will be charged to you and/or
reported to the police for being stolen,
In case of burglary please immediately report to the Lugera team
members.
In general you are living in a house with several persons. It is important to respect
each other’s privacy. Feeling safe and comfortable is very important; please do
actively contribute to this. Please respect somebody else’s property, food and drinks
in the refrigerator, personal belongings etc.
Please keep the house a clean and safe place and respect everybody’s privacy
Electricity & Heating
Cars and transportation
Energy is expensive in NL. Please be as economical with the heating and electricity as
at home. If you and the other residents will consume more than normal the surplus
will be charged to you.
Turn off the heating during day time, switch of the lights if nobody is in the room; do
not put the refrigerators on their maximum, etc.
If you live next to your work or at walking distance we will not arrange
transportation for you. In case you live in cycling distance we arrange a bicycle for
you (max 30 minutes travel). We ask you a deposit for the bicycle which you receive
back when you give us the bicycle back in good order.
In case you live further away we arrange for you a pick-up service which collects you
at home and at work at a specific time. Sometimes we arrange cars which you can
use to drive to work and home.
Use electricity and heating in a responsible and economical manner
Physical and psychological harassment at home or at work
As you live with many persons in one house it is of major importance that any
harassment, both of physical or psychological nature, is being reported. When
applicable this may be immediately reported to the police and it may result in
immediate resignation. Any act of aggression towards another person in the house
or at work leads to immediate resignation.
Any harassment and acts of aggression may lead to resignation and police filing
Neighbors
Please have consideration for your co-residents as well as the neighbors. In NL it is
forbidden to make noise disturbance between 22.00 and 08.00, also in the
weekends. Honking is forbidden as well and the police can give penalties.
Disturbance can lead to immediate resignation.
Silence between 22.00 and 08.00 is obligatory
In case you have a car from Lugera you will have to sign a document for being
responsible for that car. Further:
 There should be an emergency kit and a hammer to break the windows,
a fire extinguisher and a spare tier,
 Make sure that the car is always in a proper state,
 Keep the car clean from the inside and outside,
 Report malfunctions immediately and do not drive the car in case of any
alarm signal,
 You can only drive the car for work-home travelling. If you use the car
for private driving we have to pay taxes on your behalf to the tax
authority. These taxes will be settled with your salary.
 Speed, parking and other penalties are always at your own expense and
will be paid by us to the police and deducted from your net salary
payment. In NL there are many hidden speed controls and with wrong
parking you will often get a parking ticket. Control in NL is much higher
than you are used to in your own country. The tickets are also much
higher. For speeding 54 instead of 50 the minimum penalty is around €
57,-.
 In case we pay your petrol you will receive from us a tank-card. You can
tank petrol with this card and the surplus of tanked petrol we settle with
your salary payment. The amount of petrol you need for home-work
driving is precisely calculated and any petrol consumed for other
destinations will be charged back to you.
 It is not allowed to use the car for private purposes. In NL you have to
pay taxes in case you use a company car for private use.
 When you have an accident please immediately contact one of the
Lugera team members.
 If you do not return the car on the date and time as agreed we will
immediately declare the car stolen at the police.
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If you drive your own car in NL and you know you will be working for a
longer period in the Netherlands you have to pay taxes over your car in
NL. This is very expensive. You can drive with your car to NL and back
home, but if you want to drive during your stay the police can stop you
and charge you additional taxes.
Home-work commuting is arranged by Lugera unless work is at walking distance
At work
Every company has its own style and rules. What you will always find is that the
company wants you to work very hard. They all have their standards of minimum
output and if you do not reach the productivity which is the minimum standard you
will be sent back by them the very first week. If you are not prepared to work every
working hour very hard it is better that you do not start working in The Netherlands.
Clients expect you to work hard according the expected production standards
Start of work
Harassment and discrimination by (Dutch) colleagues
Always be on time. If you have to start at 09.00 it means that at 09.00 you start
executing your job, not that you enter the building. At 09.00 (or any other starting
time) you are usually expected to be at the production line working.
Nobody is allowed to harass or discriminate you in any way, nor physical nor
psychological. Please report incidents immediately and you can rely upon us that we
will totally support you and help you in case of any incident.
Be in time at work so you can start your work at the agreed upon starting time
Please report incidents of harassment immediately
Personal Protection Equipment (PPE)
Identification
At some clients of Lugera you have to wear PPE’s. In many cases the company
provides them but you have to pay for them (like shoes and clothing). We charge
you these costs and deduct them from your first salary payment. It may be that
when you return the PPE’s you will receive the money back. Lugera will inform you
up-front when this will occur.
It may occur that Personal Protection Equipment will be charged to you
Dutch mentality and way of communication
Dutch people may be very direct in their feedback and opinions. You could easily
think of them being very rude and you might think they are on purpose insulting
you. Often they are not. They are just used to communicate with each other in this
way and therefor also with you. They also like to make practical jokes with each
other. So be prepared that they will try some jokes also on you.
In NL you must always have a valid ID or passport with you for identification. Please
make sure you have it all the time with you.
Pension
If you have worked in your life less than 1 year in another country the PL-RO-SK
Pension Institution will pay your pension. If you have worked in your life more than
one year in different countries the pension houses of every country will pay your
pensions separately to you. Safe the important documents as you might need them
when you apply for your pension.
No matter where you are employed, your pensions will be paid in your home
country
Dutch people will appreciate if you tell them what you think of certain working
procedures and if you have improvements they will be happy to hear your ideas.
Dutch people communicate in a very direct manner. They are not trying to insult you
Insurance
Appointment with the Doctor, Dentist, prescription of medicines
You are insured for social benefits in the country of employment (PL-RO-SK). This
insurance is based on the social contributions you pay. The insurance includes health
insurance. We have also concluded for you an extra travel and accident insurance. In
some cases this is a collective insurance and you do not receive an insurance card. In
this case if you go to a doctor we will give you the general Lugera Insurance Card. In
other cases you will receive from us your personal insurance card. When the
insurance company does not have the card ready the moment you travel to NL we
will give you the card later on. But also without the card you are insured.
We help you with making an appointment with the doctor and if needed we will go
with you. We advise you to go to the dentist in your own country before you come
to NL because dentists in NL are very expensive and you are not insured for these
costs.
Doctors in NL do not prescribe medicines that quickly or that much. At least not so
much as you are used to in your own country. Certainly when having the flu or a cold
a doctor’s visit will be waste of time. Also doctors in NL will not tell you how long you
can stay at home. In NL you go to work the moment you feel you can work again.
Your social insurance is in the country where you are employed. Lugera has an extra
travel and accident insurance for you as well
Doctor’s in The Netherlands prescribe much less medicines than you are used to
Reporting sick
Doctor or hospital
If you have to go to the doctor or the hospital please tell us as soon as possible as we
can give you the insurance details. In some cases hospitals and doctors want you to
pay the bill on spot. You can do so but make sure that you take the bill with you. You
can give us this bill, we will pay it on your account and we will collect for you the
money from the insurance company.
If you will have to stay for a longer period in the hospital you can ask your partner or
anybody else to come over to NL. Lugera will pay for this person the housing so he or
she can be daily on your side.
When you are sick and cannot come to work please do communicate this
immediately to the Lugera Team (telephone, sms, e-mail, etc.) and not later than 60
minutes before the start of the job. In case you do not show up at work without any
message we will have to charge you € 50, - for the costs we have to make to check
where you are, to go to the house etc.
Report absenteeism the moment you know and at least 60 minutes before you have
to start working
Whenever you go to the doctor or hospital inform us so we can assist you. Our
insurance pays the bills, and in case the hospital/doctor needs cash please ask the
bill and we pay it back to you
Holiday
Please communicate when you would like to go on holiday as soon as you know this
and minimally two weeks before your planned leave. The client and you need to
mutually agree. For every month of work you have approximately 1.8 holidays.
Communicate your planned holiday in advance and you have around 1.8 holidays
per month
Quitting your job
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Unreported absenteeism,
Gross misconduct,
Inappropriate working attitude and behavior,
Alcohol and drugs abuse,
Smoking and/or drinking alcohol and/or using drugs in the provided housing,
Cheating with (petrol) bills, expenses and working hours,
Not showing up at work unreported,
Repeatedly ignoring and/or refusing requests for improvement of any kind
of unacceptable behavior.
Immediate resignation may be effective after gross misconduct
If you do not come to work without any message we will have to charge you € 50, to cover part of the costs we have to make due to this. If you stop working and do
not show up anymore we will cancel your contract and you are fired and we have to
charge you € 120,- for administrative costs connected with the cancellation of the A1
documents, the ongoing cost for your housing (as we cannot cancel your housing on
a short notice).
Leaving back home
The busses always leave on Friday evenings after work. It means that you can work
also the last day before you go home.
Please keep your promises about the agreed upon period of work at Lugera
Reasons for immediate resignation
Being employed at Lugera means that both Lugera as you will have to meet our
mutual agreements and that we treat each other and our colleagues and clients in a
respectful and reliable manner. It however happened in the past that several of our
temporary staff violated normal social standards which are a reason for immediate
resignation and in which, if relevant, the costs are settled with the persons salary
payments:
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Harassment of other people,
Theft and vandalism,
Overview of additional charges from Lugera & institutions
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You can order at Lugera your end-of-year tax declaration. We charge you €
100, - for this. We happily do this for you after your written request.
If you do not have a BSN number your wage tax will be 52% instead of 5.1%
or 10.85%. This will be paid from your gross salary. We help you to obtain
this but it is your responsibility.
Destroyed objects in the house or at work by you will be charged to you and
settled from your salary payments.
For smoking in the house we will charge you € 100, - for covering the
cleaning costs which will be settled with your salary payments,
In case of ongoing over-consumption of electricity and gas we will deduct an
equal amount of the salaries of everybody in the house. This will anyhow be
communicated upfront and agreed upon.
Police penalties for the car you use will be settled with your salary
payments.
When you have a tank-card the surplus petrol consumption will be settled
with your salary payments.
In case you use the car provided by Lugera for private use it may happen
that the tax authority will demand you paying taxes. This is your
responsibility.
Personal Protection Equipment may be charged to you (like shoes and
clothing) and also a guarantee deposit may be asked for bicycles or tools.
This deposit is returned on reception of the equipment.
If you do not report your absenteeism before at least 60 minutes of your
starting time we have to charge you € 50,- to cover part of the cost,
If you do not show up at work at all anymore we have to charge you € 120, to cover the cost of housing and all the administrative extra work. You will
not receive € 80, - for your travelling back to your home country.
If you are fired because of gross miss conduct you will not receive the € 80, for your travelling back to your home country.
Overview of all benefits from Lugera
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You have a guaranteed net hourly rate and a guaranteed net spendable
income which is higher than at Dutch agencies for the same job at the same
client,
As you have a guaranteed net salary we pay your wage taxes. The surplus we
pay for you and you will receive these back from the tax authorities if you do
an end-of-year tax filing. This is a substantial extra financial benefit for you,
You receive € 80 for travelling to NL and € 80 for travelling back home,
You have an extra travel and accident insurance,
Housing and extra housing facilities are not deducted anymore from your
net hourly rate,
Local work commuting is arranged/paid for by Lugera,
You receive a monthly food package,
Job-mate support, translation services.
We are Lugera
Homeland of Talent

Welcome in Lugera – The People Republic

Transcription

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