now - Hartwood Group

WHITEPAPER
The Three Rights of Warehousing & Logistics
that deliver supply chain confidence for
mission critical businesses
TEL:
+44 (0)1256 334755
FAX:
+44 (0)1256 312476
MAIL: [email protected]
WEB: www.hartwoodgroup.co.uk
Warehousing & Logistics with Hartwood
Hartwood Warehousing & Logistics are business units of The Hartwood Group. We support the infrastructure building
and maintenance activities of the Group. We make our expertise and capability available to other organisations that
value our high quality services.
Our warehousing and logistical capabilities have been developed to meet the needs of our telecommunications
infrastructure services business where the demands for accuracy, reliability and timeliness are more critical than most.
We take ourselves very seriously. Why? Because mobile communications functionality can be the difference between
life and death in emergency situations.
Over many years our services have come to be trusted by the UK’s leading mobile telecoms and IT businesses. In this
paper we’ll discuss some of the reasons why selecting Hartwood Warehousing & Logistics is an excellent choice if your
business owns, operates or maintains infrastructure and components or indeed operates in a similar mission-critical
technical sphere.
Right First Time and Just in Time
Time is pretty much always money; however, in
infrastructure and components businesses it is the
dependencies of others on the communications, transport
or utility that elevates the importance of every aspect
of the supply chain that supports it. Consequently,
warehousing and logistics is mission critical.
In many businesses a need for efficiency may be
expressed as a slimline approach to inventory. This places
significant pressure on the supply chain. Not only do we
need to order supplies when we need them, we expect
them to be in stock and delivered to meet our time
expectations. Whether it is a short single hop from a local
supplier or reaching across the globalised supply chain, we
expect timely fulfilment to reduce the financial drag that
holding inventory causes for our businesses.
And it’s not just big ticket items. Everyday nuts & bolts,
connectors and widgets may seem insignificant, but if
customer expectations are dependent on such components then they are critical. For time critical businesses with
deadlines to meet they are vital. Failing to meet customer expectations because of a lack of low cost SKUs may be of
little consequence or an acceptable risk to some; however for others it may equate to a major service delivery failure.
The factors that impact warehousing and
logistics service standards
Common factors
Today’s warehousing and logistics businesses need to possess certain attributes. A short list of standard industry
features would include common elements such as centralised hubs; extensive fleets; good handling capability;
systems for managing warehouse operations and real time tracking of goods.
© Hartwood Services Limited
Page 2
A process formula
‘The 7 Rights’ sets out the factors that shape how a warehousing and logistics business should operate.
◊
Move the right materials/products
◊
In the right quantity
◊
In the right condition
◊
At the right time
◊
To the right place
◊
At the right cost
◊
To the right customers
Reducing warehousing and logistics to this process driven list may seem like a blueprint for success, enabling any
service provider to meet the customer expectations attached to every order.
However, it’s not just about distilling a complex service into a fail-safe process formula. There are important human
factors that determine the quality of service.
Beyond process formula
Many warehousing and logistics organisations find it
difficult to move beyond the mentality of ‘it’s just a box’.
The culture of an organisation is shaped by individuals.
If a workforce possesses a mentality that focuses on the
box rather than the service ethic, the process formula is
incapable of consistently matching performance to the
highest customer expectations.
If warehousing and logistics services are to be elevated
above the normalised standards of the market, the
service provider needs to possess a service ethic driven
organisational culture that breeds service excellence.
Best in Class Warehousing & Logistics from Hartwood
Hartwood Warehousing & Logistics overcomes these issues, enabling companies that own, operate or maintain
infrastructure to operate with confidence. This service allows all types of technical businesses with supply chain
dependencies resulting from mission critical operations to have access to Best in Class services to support their
customers.
Hartwood is unique in that warehousing and logistics are capabilities that underpin our core business. Warehousing
& Logistics are strategic business units of Hartwood Group. Collectively all Hartwood units form a multi-disciplinary
telecoms infrastructure engineering business. Our capability is a consequence of the need to support our core
business. Hartwood Warehousing & Logistics supports mission critical projects for the UKs leading fixed and mobile
operators.
© Hartwood Services Limited
Page 3
Best in Class Warehousing & Logistics from
Hartwood
Hartwood Warehousing & Logistics overcomes these issues, enabling companies that own, operate or maintain
infrastructure to operate with confidence. This service allows all types of technical businesses with supply chain
dependencies resulting from mission critical operations to have access to Best in Class services to support their
customers.
Hartwood is unique in that warehousing and logistics are capabilities that underpin our core business. Warehousing
& Logistics are strategic business units of Hartwood Group. Collectively all Hartwood units form a multi-disciplinary
telecoms infrastructure engineering business. Our capability is a consequence of the need to support our core
business. Hartwood Warehousing & Logistics supports mission critical projects for the UKs leading fixed and mobile
operators.
‘The Three Rights of Warehousing & Logistics’
from Hartwood
The ability of Hartwood to provide infrastructure standard
warehousing and logistics services is founded on our
management philosophy.
The factors that influence our capability to provide Best
in Class services that meet the demands of infrastructure
businesses can be put most succinctly as ‘The Three
Rights of Warehousing & Logistics’ from Hartwood:
◊
The Right Resources
◊
The Right Technology
◊
The Right Personnel
In this scheme resources and technology may be
interpreted as a condensed form of ‘The 7 Rights’. The
Hartwood approach includes personnel. This ensures the
human factors essential for guaranteeing the highest level
of customer service are intrinsically interwoven within the
fabric of our operations.
Click here to register your interest and one of our team
will contact you ›
http://hartwoodgroup.co.uk/free-consultation/
© Hartwood Services Limited
Page 4
The Right Resources, Technology and
Personnel
The demanding accuracy of telecoms
Founded in 1997 Hartwood Group is privately owned and ‘normalised’ to perform to the fiercely demanding accuracy of
the telecoms industry. We are ISO 9000 accredited and a Link Up and Achilles approved company.
Many of the leading names in the UK telecoms space trust us to build, maintain and operate their infrastructure
estate. Our experiences in working and delivering for all the UK’s mobile and fixed networks means we understand
the priority needs of ‘getting it right first time’ particularly when it comes to delivering sensitive equipment to site
anywhere in the UK. We understand delays equal lost revenue, high abort rates and failed SLAs.
The Right Resources
Our track record of listening, working closely alongside
and consistently delivering for our customers has driven
our steady growth. Our operational centres are a 9,000
sq. ft. HQ and Network Operations Centre in Basingstoke
and our new 13,000 sq. ft. distribution centre in Coventry.
This is a transport and storage hub which optimises our
geographic reach and lead times for nationwide deliveries.
Both facilities are managed using a state-of-the-art
warehouse management system capable of handling the
most complex of stocking protocols. Our unique customer
portals are able to identify each SKU (stock keeping unit)
location in real time whether on the road or in warehouse.
Each site is operated and manned 24/7 by our team of
highly experienced, fully trained personnel, backed-up by
permanent security staff and secure on-site vehicle and
trailer parking.
We own our fleet of around 35 vehicles that deliver across the UK including NI. Whatever the size or value, deliveries
need to arrive in pristine condition. Difficult or sensitive loads are correctly handled by fully trained operatives in stock
management, materials handling and road transport logistics management.
The Right Technology
Real-time systems and processes manage and track all goods across our 20,000 square feet of warehouse storage
space and in transit. We provide storage-only to full service (storage-pick-pack-deliver-back haul) backed with 100%
online traceability and 100% electronic administrative inventory check.
© Hartwood Services Limited
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The Right Personnel
Above all it is the quality and dedication of our people that makes the difference. Many of our team are ex-military
personnel, trained to the highest standards.
Like our other Hartwood business units, the Warehousing and Logistics teams are staffed by people with the ‘right’
attitude that is founded upon our management philosophy, CANDO.
Courage
Accountability
Networking
Drive
Operational
Courage, Accountability,
Networking, Drive and Operational
ability. That’s CAN DO.
And it’s much more than just a
phrase on a poster or a logo - it’s the
spirit that binds us and makes the
Hartwood Team.
Recognisable and distinctive from
any other organisation.
CANDO manifests itself as a work ethic. In short, it means our personnel pay attention to detail and deliver high quality
with a mindset focused on KPI achievement.
Call us - get us truly involved in your
business and reap the benefits
© Hartwood Services Limited
Page 6
Hartwood Warehousing & Logistics services
for mission critical businesses
Hartwood meets the needs of mission critical technical business that require high quality, dependable warehousing
and logistics services.
◊
On line materials ordering – order straight off our materials website using account facilities
◊
Materials and equipment storage – services that maximise the value of existing investment with secure
storage prior to redeployment or recycling
◊
Same day delivery or timed delivery of materials and equipment – delivery that meets time constraints posed
by SLAs or engineering resource availability
◊
Install materials and equipment – highly experienced team of expert engineers able to complete installation
◊
Test and commission – installation work carried out by our team or third-parties tested and brought up to
operational level
◊
Quality audit installations using online system – unique online systems for auditing and health checking
◊
24/7 technical support through our Network Operations Centre – round the clock monitoring and support
from our dedicated support team
◊
Technical resource to assist project delivery – personnel resourcing to ensure gaps in expertise are filled
Discover real value and savings with
Hartwood
If you like what you have read, or don’t believe we are as good as we say, we’d love to hear from you.
Why? Because we are passionate and proud about what we do and believe once we get truly involved in your business
we can add real value and deliver savings. To get things rolling we offer a free consultation day with a senior member
of our Warehousing & Logistics team to identify how we can add real value and help start saving you money.
You may be interested in the following suite of services:
◊
Full turnkey warehousing and logistics, Regionally or National bespoked to the profile of your business
◊
Short or long term storage and inventory control to cater for peaks and troughs in your business
◊
Short or long term transport and delivery solutions calibrated to the requirements of your business
Click here to register your interest and one of our team
will contact you ›
http://hartwoodgroup.co.uk/free-consultation/
© Hartwood Services Limited
Page 7
Further reading
◊
Logistics
-- http://en.wikipedia.org/wiki/Logistics
ABOUT HARTWOOD
Hartwood is a different type of
telecommunications infrastructure
company. There’s a vitality about our
business that means we’re as ready
today as we’ve ever been to do more.
Driven by a highly experienced management team,
we’re dedicated to quality. From the technology we
provide, to the way we do things and the people we
employ, we use quality management processes to
help us get it right first time, every time.
Technology moves the times. A modern business
has to move with them. The Hartwood operational
model puts the emphasis on partnership and the
client at the centre of everything we do.
So that everyone is clear, we spell it out. We
write the KPIs that are required to exceed client
expectations into the job descriptions of every one
of our 175+ strong team.
We invest in our people. Providing the resources and
training needed to ensure that our infrastructure
services remain in step with the times, technology
and your customers.
When all the other factors that influence
performance are equal, the only thing that lets one
service provider standout is the excellence of its
people.
The people at Hartwood remain as committed as
ever before to helping our clients remain market
leaders in global mobile telecommunications.
GET IN TOUCH
Hartwood Services Ltd,
TEL:
+44 (0)1256 334755
Armstrong Road,
FAX:
+44 (0)1256 312476
Old Basing Basingstoke,
MAIL: [email protected]
Hampshire RG24 HNU
WEB: www.hartwoodgroup.co.uk