Softvoyage launches 2 tools: Trip Book, Personalized Vacation

Transcription

TRAVELWEEK
LAUNCHES BRAND
NEW WEBSITE
www.travelweek.ca
August 14, 2014
Volume 42 Issue 29
C A N A D A ’ S
T R A V E L
T R A D E
P U B L I C A T I O N
Softvoyage launches 2 tools: Trip Book,
Personalized Vacation Brochure
MONTREAL — Softvoyage is introducing two new free sales tools to SIREV: the
Personalized Vacation Brochure and the
Trip Book.
The Personalized Vacation Brochure is a
new communication and sales tool available to travel agents subscribing to SIREV.
They leverage it as support or follow up
to a sales call, to share a promotion or exceptional offer, or to simply keep the conversation going with a customer.
The brochure is easy to create. From
a shopping result in SIREV, the agent
generates for a customer a personalized
brochure accessible from the web. The
brochure presents at a glance all the
Emerald Waterways set sail for the first time this season with two ships.
THISWEEK
3
NEW HUATULCO FLIGHT
6
PRIVATE JET TOUR
Sunquest is adding six new AMResorts
properties, flights to Huatulco
Travel Guild’s around the world by
private jet tour pays 8% commission
6
34
PEREGRINE LAUNCH
The Intrepid Group is launching
Peregrine Adventures for the 50 plus
PM40015622
CRUISING UPDATE
Nearly 500 agents have signed up for
cruise3sixty 2015 next April
information about the proposed vacation plans: itinerary, travel components’
details, supplier’s description, a destination map, the SIREV tourist guide, and
Monarc’s global property score and
comments from Canadian travellers.
The agent decides what price to display,
adjusting or not the supplier’s selling price.
For the customer, it is a source of information which can be shared with relatives.
Once a decision is made, the customer can
then easily find the agency’s coordinates to
complete the transaction.
Coming soon, travel agents will be
able to attach to the brochure, a booking form enabling customers to complete the transaction online.
The Trip Book is a new after booking
sales tool. Agents leverage it to maintain
the relationship with the client after
the initial booking, propose additional
components before the departure or to
access the complete information on the
booking, make payments and more.
From a reservation in SIREV, the agent
generates for a client a personalized Trip
Book accessible from the web. The Trip
Book contains all relevant information
about the booked vacation. For a client, the Trip Book is more than a simple
transaction confirmation. The Trip Book
Save up to 40%
Take Advantage of Our Early Booking Bonus*
Dreams Los Cabos Suites Golf Resort & Spa
Prices include: Hotel accommodation and roundtrip flight
7-NIGHT STAY
DEPARTING TORONTO
7-NIGHT STAY
DEPARTING HALIFAX
7-NIGHT STAY
DEPARTING WINNIPEG
7-NIGHT STAY
DEPARTING CALGARY
Punta Cana
Punta Cana
Nuevo Vallarta
Los Cabos
Dreams Palm Beach
Punta Cana
Dreams Punta Cana
Resort & Spa
Dreams Puerto Aventuras
Resort & Spa
Dreams Los Cabos
Suites Golf Resort & Spa
Unlimited-Luxury®
Unlimited-Luxury®
Unlimited-Luxury®
Unlimited-Luxury®
Family Garden View
Jan 5 /15
Junior Suite Ocean View
Jan 5 /15
Deluxe Tropical View
Jan 5 /15
1609
$
CDN p.p. Taxes add $146
Roundtrip airfare to
Punta Cana on WestJet
Deluxe Tropical/Pool View
Jan 5 /15
1729
$
Punta Cana on WestJet
1819
$
Cancun on WestJet
2029
$
Los Cabos on WestJet
For more information, visit holidayhouseagent.ca or funsunagent.ca
Holiday House and FunSun Vacations are wholly-owned divisions of TravelBrands Inc. 5450 Explorer Dr. Suite 300 Mississauga ON, L4W 5N1, Ont. Reg: 50012702. B.C. Reg: 3597.
Que. Reg: 702734. Visit visit holidayhouseagent.ca or funsunagent.ca for full terms & conditions.
[ PG33103 ]
Dynamic pricing is per person based on double occupancy and is valid for travel Jan 5-12/15. Prices and availability are subject to change without prior notification and were available on July 28/14. Black- out dates and restrictions apply. Surcharges may apply Hotel taxes
are included in the dynamic pricing. Not included: transfers or car rental * Early Booking Bonus Save up to 40% is valid on new bookings now- Aug 28/14 for travel Dec 25/14- Apr 10/15.
topnews
provides a central and secure access for
the client to retrieve the detailed itinerary, the supplier’s official electronic
travel documentation (E-docs), while
getting familiar with the destination,
hotel and local activities.
Based on the reservation’s travel
components, complementary services
are proposed by the agent.
The Personalized Vacation Brochure
and the Trip Book are offered for free to
SIREV subscribers.
Easy-to-use, they are fully integrated
to the SIREV experience and can be generated by the agent in a few seconds,
“Canadian travel agents can now leverage this great tool to increase their sales.
The Personalized Vacation Brochure
helps agents develop the relationship
with prospects and convert more opportunities into sales. Most customers
will value having access to a personalized
brochure, rich with complete information about the planned vacation, before
making a decision. Once they make up
their mind, they will logically contact
their agent to complete a transaction.
“As it relates to the Trip Book, it
provides agents with the crucial ability to maintain the relationship with
Sunquest adds 6
new AMResorts
to sun portfolio,
introduces service
into Huatulco
TORONTO — Sunquest is adding six new
AMResorts properties to its sun lineup, including two resorts in Huatulco, Mexico,
which is also a new route for the company.
THE PERSONALIZED Vacation Brochure
helps agents develop the relationship with prospects
and convert more opportunities into sales.
TORONTO DEPARTURES . ONE WEEK . ALL INCLUSIVE
mostly by the insertion of a customer’s
e-mail and message.
They are fully personalized, with the
agency’s name and coordinates, as well
as a personalized message from the
agency to the customer. Agents will
soon have the capability to insert their
own picture.
Because they are built in web multiformat language, both the brochure
and the book can be consulted and
printed by customers directly, from any
connected device such as a computer,
tablet or smart phone.
According to Steve Ringuet, Softvoyage’s CEO, the Personalized Vacation
Brochure is an additional tool available
in a travel agent’s sales essential tool kit:
their clients after the initial booking.
Between the reservation and the time
of departure, clients will use the Trip
Book to prepare for their vacation. For
the agent, it is a services and sales tool.
Travellers who booked most likely require other complementary services,
such as an insurance or hotel room. As
such, an agency’s client will value the
opportunity to add new components
to his or her personal Trip Book. And
upon return from holidays, the experience continues with the Monarc posttravel survey sent to the client on behalf
of the agency.”
All the information on the Personalized
Vacation Brochure and the Trip Book are
available in English and French on SIREV.
VARADERO, CUBA
MELIÁ LAS ANTILLAS
++++PLUS
$
OCT 04, 11 & 18
SUPERSAVER
JUNIOR SUITE
515
+$315 Taxes
FOR FULL SELECTION OF HOTELS, VISIT WWW.SUNWING.CA
LIVE IT TO BELIEVE IT
7252172'(3$5785(6Ř21(:((.Ř$//,1&/86,9(
Riviera Maya, Mexico
Platinum Yucatan Princess All
Suites Resorts & Spa +++++
595
$
+ $392 taxes
'HOX[H-XQLRU6XLWHŘ6HS
For full selection of hotels, visit SignatureVacations.com
The Airline Ticket Centre
a
SM
company
August 14, 2014 TRAVELWEEK 3
topnews
Known for its Unlimited-Luxury services, AMResorts is the parent company to resort brands Secrets Resorts
& Spas, Dreams Resorts & Spas, Zoëtry
Wellness & Spa Resorts, Now Resorts
& Spas, Breathless Resorts & Spas and
Sunscape Resorts & Spas.
Offering oceanfront resorts throughout the Caribbean and Mexico, AMResorts offers adults-only escapes
(Secrets), high-end family fun (Dreams)
and intimate vacation experiences that
integrate holistic wellness (Zoëtry).
Here is a listing of the resorts that are
new to Sunquest’s lineup: Dreams Sands
Cancun Resort & Spa; Secrets Playa Mujeres Golf Resort & Spa in Cancun; Zoëtry Villa Rolandi Isla Mujeres in Cancun;
Dreams Huatulco Resort & Spa; Secrets
Huatulco Resort & Spa; Dreams Las
Mareas Costa Rica.
Complementing the addition of the
Dreams and Secrets resorts in Huatulco, Sunquest is introducing brand new
service to Huatulco with regular weekly
departures out of Toronto and Edmonton. Packages in Huatulco are in the system and ready to book.
For more information and to book,
visit SunquestAgent.ca.
Blue Diamond Resorts
acquires Smuggler’s
Cove Resort & Spa in
St Lucia
TORONTO — Blue Diamond Resorts
has acquired Smuggler’s Cove Resort &
Spa in St Lucia.
The resort’s prime beachfront location on a secluded cove and full range of
all-inclusive services make it a complementary addition to the chain’s resort
4 TRAVELWEEK August 14, 2014
portfolio, which includes the Royalton,
Memories and Grand Lido brands.
Smuggler’s Cove Resort & Spa lies just
north of the open-air markets and duty
free shopping of Castries, St Lucia’s scenic capital city.
The resort offers over 350 bungalow
style rooms set on a hillside surrounded
by lush gardens and expansive pools. All
accommodations have air conditioning, wireless Internet access, satellite
television and other modern conveniences. The resort’s four restaurants
offer guests a variety of dining options
from local West Indian delicacies to international classics, while the five bars
on-site, including a swim up pool bar,
beach bar and the sports bar & pub,
serve up national and international
brands day and night.
Editor
Patrick Dineen, Ext. 132, [email protected]
Managing Editor
Kathryn Folliott, Ext. 128, [email protected]
Associate Editor
Cindy Sosroutomo, Ext. 130, [email protected]
French Journalist for Profession Voyages
Ariane Cloutier, 450-531-6193, [email protected]
Graphic Designer
Jonathan Carmichael, Ext. 126, [email protected]
Web Application Developer
Antonio Carito, Ext. 134, [email protected]
Web Graphic Designer & Online Strategist
Michael Smith, Ext. 125, [email protected]
Business Development Manager
Sue Winiecki, Ext. 127, [email protected]
Business Development Manager
Annie Cicvaric, Ext. 131, [email protected]
Director, Product Development
Toni DeFino, Ext. 136, tdefi[email protected]
Director, Digital Strategy & Senior Staff Writer
Devin Kinasz, Ext. 123, [email protected]
Atlasjet, Turkey’s
leading regional
airline, pays 5% to
agents
MISSISSAUGA, ON — Air Promotion
Group, a specialist in airline distribution for international airlines, is now
representing Atlasjet – Turkey’s leading
regional airline – in Canada.
Atlasjet is launching a new commission program in Canada that pays 5%
commission on all published fares on
Atlasjet flights on its route network
throughout the world.
APG-Canada Director Karl Müller believes that the airline’s affection and appreciation for travel agents is second to
none. “Atlasjet is showing their love for
the travel trade by offering an extremely
generous commission for sales made by
travel agents. As the number of visitors
Circulation
Denys Cruz, [email protected]
Accounting
Marie Mercado, Ext. 121, [email protected]
ENVOY
Glen Harwood, Ext. 133, [email protected]
Group Publisher
Gerald Kinasz, [email protected]
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Contents copyrighted 2014 by Concepts Travel Media Ltd.
Reproduction in whole or in part by any means without
expressed written permission of the publisher is prohibited.
We acknowledge the financial support of the Government
of Canada through the Canada Periodical Fund of the
Department of Canadian Heritage.
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Toronto, Ontario, Canada M5A 2Y8
Tel: 416.365.1500, Fax: 416.365.1504
Toll-free: 1.855.392.8820
www.travelweek.ca | www.envoynetworks.ca
ALL FLIGHTS OFFER AWARD-WINNING
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TORONTO DEPARTURES . ONE WEEK . ALL INCLUSIVE
PUERTO PLATA, D.R
VIVA WYNDHAM
TANGERINE +++PLUS
OCT 07, 14 & 21
SUPERIOR ROOM
$
435
+ $425 taxes
GRAND BAHAMA, THE BAHAMAS
VIVA WYNDHAM
FORTUNA BEACH
+++PLUS
OCT 18, 19 & 26
HOTEL ROOM
$
RIVIERA MAYA, MEXICO
545
VIVA WYNDHAM AZTECA
++++
OCT 13, 14 & 21
+ $385 taxes SUPERIOR ROOM
$
595
+ $392 taxes
Toronto departures. All prices are gross per person based on double occupancy for 7 nights on all inclusive vacations (unless otherwise specified) and were available at the time
of printing. Seats at above prices are limited and subject to change without prior notice. Applicable to new bookings only. Transportation taxes & related fees must be pre-paid.
Applicable local taxes payable in destination are extra (DR $30US). Prices are not combinable with any other offer. Flights are with Sunwing Airlines or Travel Service. For full terms
and conditions refer to Sunwing Vacations 2014/15 brochure. 27 Fasken Drive, Toronto, Ontario, M9W 1K6. Ont Reg #2476582 | 08142014
SWIM-UP ROOMS
topnews
®
SANDALS GRANDE ST. LUCIAN
SPA & BEACH RESORT is described
as the “closest vacation to a
picture-perfect postcard.” Set on
its own spectacular peninsula with
mesmerizing sea views on both
sides, Saint Lucia’s Leading Resort
includes every luxury from five pools
†
to unlimited golf and scuba diving.*
Enjoy eight restaurants and six bars
serving premium brand liquors. Exotic
Swim-up Lagoon Rooms let you float
up from a pool to the steps of your
private patio. Exclusive exchange
privileges give you access to two other
Sandals Resorts nearby including 15
additional restaurants. Discover the
best of Saint Lucia—always included,
always unlimited. Only at Sandals.
®
Love Is All You Need
Call 1-800-SANDALS
or visit sandals.com
†Golf available at nearby Sandals La Toc Golf Club. Complimentary transfers included.
Caddies mandatory, but not included. *Scuba diving included for certified divers. PADI
®
dive courses and night dives are additional. Sandals is a registered trademark. Unique
Vacations, Inc. is the affiliate of the worldwide representative of Sandals Resorts.
– both business and leisure – to Turkey
and the surrounding area continues to
grow, agents can book nonstop flights
from London’s Luton Airport on Atlasjet and to any of the 10 destinations the
airline serves in country and earn 5%
commission on everything they sell.”
In addition to commissions, the airline
began accepting all major credit cards
starting Aug. 1, 2014 according to Müller.
Atlasjet is in BSP and available for booking
in all major GDSs in Canada.
Recently, Atlasjet launched service
from Istanbul to Kuwait City, thereby
creating another vital link for air travel
in the region. Atlasjet operates from
Istanbul Atatürk Airport (IST), strategically located in the heart of Istanbul
and close to the business and historic
centres and provides easy access to
the country’s attractions as well as
great connections to 10 destinations
in Turkey and seven international destinations including London as well as
Russia, Georgia and Iran.
and has continued to take seasoned travellers further off the beaten trail.”
Peregrine operates trips in over
80 countries on all seven continents.
Among staple destinations like Peru
and Turkey, the operator also introduced new itineraries in 2014 in Azerbaijan, Algeria, Namibia and Scotland.
The operator has already seen its first
Canadian booking; the 14-day North
Korea Expedition tour.
“The fact North Korea was the first
destination booked in Canada speaks
volumes to the adventure market here,”
says Larkin. “Travellers keen to get further under the skin of a destination and
see more of the world will surely be
drawn to Peregrine’s tours.”
The Intrepid Group now represents
Geckos Adventures, Intrepid Travel and
Peregrine Adventures in the Canadian
market. This mix provides an option for
travellers of all ages and allows for them
to grow through the brands.
The Intrepid Legends loyalty program
will now extend to all three operators.
After their first trip travellers receive 5%
off future departures and receive a free
trip when they reach 10.
Peregrine Adventures
launches in Canada
with small group
tours for travellers
Travel Guild’s
50 plus
Around the World
TORONTO — The Intrepid Group has by Private Jet pays
officially launched Peregrine Advenagents 8%
tures in the Canadian market.
The announcement comes one
month after introducing youth adventure product, Geckos Adventures, to
North America. Peregrine Adventures
provides small group adventure tours
dedicated to travellers 50 years old and
above. The itineraries focus on off the
beaten track adventures with plenty of
the creature comforts of home. Most accommodations range from 3- to 4-stars
and are designed for travellers who prefer more inclusions on their trip.
“We are very excited to be introducing
this brand to Canada,” says Steven Larkin,
President of the Intrepid Group in Canada. “For 36 years Peregrine has been providing adventure tours all over the world,
TORONTO — Travel Guild Inc. is back
with another Around the World by Private Jet tour and is paying a commission of US$2,640 per person, single or
double occupancy.
Clients fly in a VIP Boeing 737 for 25 days.
The flight originates in Calgary, stops in
Kelowna to pick up more passengers, and
on the way back, drops off at Toronto, Calgary and Kelowna International airports.
The cost is US$32,995 and a very affordable $2,995 supplement for the
single traveller.
The plane, normally designed to hold
170 people, has been reconfigured for just
72 passengers. The 737 has been outfitted
with a private bar and plenty of legroom.
Sunquest adds Huatulco
PLUS 6 new AMResorts properties!
NEW!
CANCUN
from Halifax Dec 6/14
NEW!
CANCUN
from Ottawa Dec 8/14
Zoëtry Villa Rolandi Isla Mujeres
Secrets Playa Mujeres Golf & Spa Resort
NEW!
CANCUN
from Vancouver Nov 4/14
Dreams Sands Cancun Resort & Spa
Endless Privileges® All Inclusive
Junior Suite Oceanfront • 7 night
Unlimited-Luxury® All Inclusive
Junior Suite Ocean View • 7 night
Deluxe Room • 7 night
$
$
$
2129
add $372 taxes & surcharge
NEW!
HUATULCO
from Toronto Jan 16/15
Secrets Huatulco Resort & Spa
1359
HUATULCO
NEW!
from Toronto Jan 16/15
Dreams Huatulco Resort & Spa
999
COSTA RICA
NEW!
from Toronto Nov 3/14
Dreams Las Mareas Costa Rica
Deal of the Day Room • 7 night
Deal of the Day Room • 7 night
Junior Suite Mountain Jungle View • 7 night
$
$
$
1399
1399
1569
For more information, visit Sunquestagent.ca
Terms and conditions apply, which include full payment at time of booking. Prices shown are per person in Canadian dollars, based on double occupancy and were valid at the time this communication was disseminated. Valid on new bookings only. Flights operate on
WestJet. All descriptions and depictions of hotels and hotel properties were accurate at the time this communication was disseminated. Prices and availability are subject to change without prior notice are were available on August 7, 2014.
Sunquest is a wholly-owned division of TravelBrands Inc. 5450 Explorer Dr. Suite 300 Mississauga ON, L4W 5N1 Ont. Reg: 50012702. B.C. Reg: 3597. Que. Reg: 702734.
Visit sunquestagent.ca for full terms & conditions.
topnews
Flights depart at a reasonable hour
and have the same captain and crew on
all flights.
The journey starts Nov. 3 from
Kelowna with a stop to pick up passengers in Calgary. The jet then only flies
west to ensure plenty of daylight and
little to no jet lag.
First stop is Anchorage, Alaska and after
a good night’s sleep, it’s off to Seoul, South
Korea. Next up is Kota Kinabalu, Borneo,
Malaysia where you can relax and watch
the sun set over the South China Sea.
Then it’s off to Singapore and then Jaipur, Ranthambore National Park, India.
Ride an elephant through the streets then
prepare for a safari in search of the Bengal
Tiger or visit the Taj Mahal in Agra.
Next is Abu Dhabi or head over to
Dubai, United Arab Emirates. Then it’s
back to a slower pace as you explore
the medieval city of Valletta in Malta
on the Mediterranean Sea.
The final stops are Casablanca, Morocco with a side excursion to Rabat
and then Reykjavik, Iceland.
The return is Nov. 27 in Toronto, Calgary or Kelowna.
Call 1-800-268-4284 or go to private
jetadventures.com for more information.
Enterprise Rent-ACar opens new rental
location at Billy Bishop
Toronto City Airport
TORONTO — Enterprise Rent-A-Car
has opened a new location to service
CHINA & Hong kong
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aircanadavacations.com/agents
Limited quantity and subject to availability at time of booking. Not applicable to group bookings. Further information available from a travel agent. Flights operated by Air Canada. For
applicable terms and conditions, consult the Air Canada Vacations brochures or www.aircanadavacations.com. Holder of Quebec permit #702566. TICO registration #50013537. BC registration
#32229. Q 1Includes $100 discount for bookings made 90 days or more before departure. Book by Aug. 31, 2014 and save an extra $200 per couple. 2Includes 1,000 Bonus Aeroplan Miles for
every $2,500 spent plus an extra 2,500 Bonus Aeroplan Miles. Based on Toronto departures Q®Aeroplan is a registered trademark of Aimia Canada Inc. ®Air Canada Vacations is a registered
trademark of Air Canada, used under license by Touram Limited Partnership, 1440 St. Catherine W., Suite 600, Montreal, QC.
9363
the Billy Bishop Toronto City Airport
(YTZ), which serves 18 cities in Canada
and the U.S. and connects to more than
80 international destinations.
The car rental office will offer extended hours to accommodate more than
90% of all flights and to service downtown customers.
“We are excited about expanding our
market and opening a new location to
service the Billy Bishop Toronto City Airport as it will provide added convenience
for our customers,” said Steven Tudela,
Vice President and General Manager for
Enterprise Rent-A-Car in Toronto.
“We look forward to utilizing this location to provide the highest level of
service to customers travelling to and
living in Toronto.”
In order to service both airport and
home city customers with extended
hours, the new Enterprise rental location consists of a rental counter and
vehicles off the island next to the taxi
stand and ferry terminal.
The Treasures of
Tutankhamen
Exhibition opens in
Old Port, Montreal
MONTREAL — As part of the promotional efforts undertaken by the
Egyptian Tourist Authority through its
offices abroad to revitalize the tourist
movement to its normal level, The Tutankhamen Exhibition has opened in
Old Port of Montreal.
The event will remain open until
Sept. 1 and features replica artifacts of
the Treasures of Tutankhamen.
The Mayor of Dollard Des Ormeaux,
Edward Janiszewski and Barbara Pisani,
senior regional advisor for the minister
of citizenship immigration and multiculturalism Canada, members of Parliament
from Quebec, public figures as well as representatives of tour operators and travel
agencies and members of the media participated in the opening ceremonies.
Ambassador Amin Meleka, Consul
General, Egyptian Consulate in Montreal said that an event of such magnitude
is a good opportunity to review and to
discuss the situation in Egypt and to
answer any questions that revolve in
the mind of a Canadian citizen and to
project a positive image of the current
situation regarding stability and improvement which will help in the return
of tourists to their previous rates.
Mostafa Sallam, Director, Egyptian
Tourist Authority in Canada, said that
he seized this opportunity to highlight
topnews
the Pharaonic Civilization, one of the
most important Egyptian tourist attractions, sought after by Canadians.
This event is part of a series of many
promotional activities to be organized
in many Canadian cities in order to promote and revive the tourist movement
from Canada. In 2010 more than 96,000
Canadians travelled to Egypt.
Sunwing offers
family, adults only
and group features
at Melia Cuba
Resorts next winter
TORONTO — Sunwing Vacations will
offer exclusive perks and privileges at
several Melia Cuba Resorts next winter,
providing added value for those planning a family vacation, adults only retreat or a groups getaway.
Melia Cuba offers accommodations in
prime beachfront locations and Sunwing
puts them in three categories – Relax Resorts, Smile Resorts and Groups Plus.
Sunwing’s exclusive Relax Resorts are
designed to provide the ideal getaway
for adults. New Melia Cuba properties
added to Sunwing’s 2014-15 Relax lineup include the Paradisus Princesa del
Mar in Varadero and the Paradisus Rio
de Oro in Holguin.
These beachfront properties feature
VIP amenities ranging from express
check-in and a 20% discount on spa
services, to a complimentary bottle of
spirits upon arrival and beach towels in
the rooms.
Sunwing’s Smile Resorts are all about
family fun. In 2014-15, Sunwing is adding two new Melia Cuba properties
to its Smile lineup: Melia Las Dunas in
Cayo Santa Maria and Sol Cayo Guillermo in Cayo Coco.
These properties feature familyfriendly perks such as ‘Kids Stay, Play
& Eat Free’ deals, exclusive prices for
teens, no single parent supplement
fees, supervised kids club programs and
partly shaded pools and playgrounds.
Each resort has air-conditioned guestrooms designed just for families, complimentary bottled water and beach
towels. Meal times are stress-free with
a variety of onsite à la carte and buffet
dining options, serving a wide selection
of cuisines.
For those planning a group getaway,
Sunwing’s Groups Plus concept offers
special pricing and perks for the entire
entourage. Whether it’s a family reunion, destination wedding or a special
celebration, Sunwing offers exclusive
group deals, private groups check-in, a
complimentary room upgrade for the
group leader, a welcome cocktail reception, group concierge service, rooms
close to each other and spa discounts.
Sunwing has added several Melia
Cuba Resorts to its Groups Plus program including Melia Las Americas, Melia Las Antillas, Melia Marina Varadero,
Paradisus Varadero, Paradisus Princesa
topnews
del Mar and Sol Palmeras located in
Varadero. Guests travelling to Melia
Cayo Coco and Paradisus Rio de Oro in
Holguin will also enjoy Sunwing’s exclusive Groups Plus perks.
Sunwing will also offer a brand new
addition to its Melia Cuba lineup located in Cayo Coco. The Melia Jardines
del Rey will open its doors in November
2014.
To further expand its Cuba program,
Sunwing has introduced flights from
Montreal to Cayo Largo starting December 2014 and will offer all-inclusive
vacation packages to the Sol Cayo Largo and Sol Pelicanos, both catering to
guests of all ages.
Travelpack launches
2014-2015 Africa
brochure
MISSISSAUGA, ON — Travelpack is
launching its new 2014-2015 Africa brochure and sending it to agents polybagged
with the Aug. 14 issue of Travelweek.
The Africa brochure offers a showcase
of the ‘Best of Africa’ with everything
from budget beach stays to luxury safaris in Kenya, Tanzania, Uganda, Rwanda,
South Africa, Zambia, Botswana, Namibia, Zanzibar, Mombasa, Mozambique,
Madagascar, Seychelles and Mauritius.
Travelpack offers guaranteed departures on many of its tours and can run pri-
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vate tours for as few as two people. Agents
can preview the brochure at travelpack.ca/
brochures.
Travelpack is currently offering agents
12% commission for any bookings
made up to Sept. 5 with an additional
perk for agents who can earn a $50 gas
card for every booking made.
Agents interested in registering with
Travelpack or meeting someone from the
team should e-mail: [email protected].
Agents can also speak directly with a customer support representative 24 hours a
day at 1-866-352-5866 or 905-625-1000.
New river cruise line
Emerald Waterways
launches first two
ships
By Theresa Storm
Exotik Tours
features 22-day/20night packages in
Spain from $1,399
TORONTO — Exotik Tours is offering
extended stays in Spain featuring daily
departures from November through
March.
One example is Exotik’s 22-day/20night long-stay package on the Costa
del Sol. Starting from $1,399 plus tax
out of Toronto or Montreal ($1,459 plus
tax out of Halifax, and $1,599 plus tax
out of Calgary or Vancouver), clients
get the following inclusions: all flights;
return transfers in Spain; a one-bedroom apartment at the Sunset Beach
Club in Benalmadena (features a fullyequipped kitchenette); and the services
of a Canadian representative.
Visit ExotikTours.com for more information.
BUDAPEST — This season, Emerald
Waterways, the first new European
river cruise line to set sail in more than
six years, was born with the launch of
two gleaming, custom-built ‘star-ships’:
Emerald Star and Emerald Sky, with two
more joining the fleet next year.
Already there are kudos; Cruise International Magazine nominated Emerald
Sky for best new ship in its upcoming
cruise awards.
The younger ‘sister’ of Australianowned luxury line Scenic Cruises, Emerald Waterways is targeting a younger
crowd and experienced cruisers seeking
greater value. The four-star line is more
topnews
affordable than five-star Scenic and says
it is less expensive or on par with its
competitors, but is nearly all-inclusive.
Claiming more amenities and stateof-the-art features than other lines,
Glen Moroney, Emerald Waterways’ innovative founder, is set on revolutionizing European river cruising with firsts
like a heated stern-facing infinity pool
with retractable sun roof that transforms, via a retractable floor, into a cozy
cinema and bar (call for service), with
self-service hot beverage station.
Floor-to-ceiling windows on three
sides allow swimming or lounging while
sightseeing.
To check it out, recently I embarked
on the 182-guest Emerald Star in Budapest for a one-week Danube Delights
voyage to Nuremberg, plus three-night
Classic Prague land extension. Although
a Budapest extension is not offered, it is
well worth booking clients extra time in
the gorgeous city to explore sights not
included in the ship’s city tour.
Overall, I was impressed with the
sleek, contemporary ship, the meals,
the walking and coach tours led by local
guides, and, especially, with the friendly
staff who got to know passengers’ interests.
Soon after boarding, it was evident
Emerald has succeeded in diversifying
river passenger demographics, at least
on this sailing. While many guests were
retired, there was an age mix (perhaps
partially due to a small dental convention onboard). Unlike my voyage
aboard sister Scenic last summer with
mostly Australian guests, Emerald passengers primarily hailed from the UK,
Canada and the U.S.
Emerald’s ships have 72 suites, in
three categories, and 20 staterooms,
including two single occupancy. I had
a European-styled 180-square-foot
Panorama Balcony Suite (third category) on the Horizon (third) Deck.
The bright panoramic floor-to-ceiling window, fronted by an indoor teak
deck for two chairs (clunky for the small
space) and table, drew me like a moth
to light. A hydraulic switch easily lowered the upper half of the window, allowing fresh air in. Unlike the French
balcony common on most ships, this
space is usable regardless of weather.
Larger suites separate the balcony from
cabin with sliding doors.
The cabin has tons of storage with a
bank of push-touch drawers and a closet with mini bar (extra) and safe. Complimentary bottled water was restocked
daily. The bathroom placement, with a
sliding door next to the bed, I (and others) disliked.
Bathrobes and slippers are included
for suites on request, as was a feather
pillow, upon which a different chocolate perched at turndown each evening. Complimentary WiFi in my suite
was spotty and more often off than on
(perhaps because my laptop is old), but
connectivity was better in public areas.
There are two dining venues. Reflec-
FREE
Excursions
Add some fun to your holiday!
Cayo Coco — FREE Beach Party
Camaguey — FREE Rancho King Excursion
Holguin — FREE Nautical Excursion
Varadero — FREE Cabaret Show
Havana — FREE Tropicana show
Santiago de Cuba — FREE nautical excursion
Please inquire for more details.
AGENT ACCESS: WWWHOLACARIBEAGENTCAs!MADEUSs3IREV| CALL CENTER/RESERVATIONS: 905.882.9445 or 1.800.668.8178
Prices are in CAD, per person, based on double occupancy and subject to change without notice. Space is subject to availability at time of booking. Rates based on lowest room category offered.
All departures are from Toronto on Cubana Airlines, Air Transat or Canjet and taxes of $180 must be added to the published rates. All EBB’s mention will reflect in the published rate. Refer to our
BROCHUREFORFULLTERMSANDCONDITIONS(OLA3UN(OLIDAYSs7EST"EAVER#REEK2D5NIT2ICHMOND(ILL,"#/NT2EG
topnews
tions is the main dining room. The Terrace, at the front of the lounge, which
also has outdoor seating, serves light
breakfast and lunch. Beer, wine and soft
drinks are included with lunch and dinner and complimentary self-serve hot
beverages are always available. Dress is
casual, with more dressy attire on the
first and second-to-last night (gala and
farewell dinners).
On-board evening entertainment
included a folklore show, a musician,
movies, a funny crew show, disco night
and Bavarian music. A hairdresser and
massage therapist provided pampering
for an extra cost.
For the energetic, there is a rooftop
putting green, running track, a tiny fitness room and good bikes to borrow.
This year, the ships sail five eight- to
15-day European itineraries on the
Rhine, Main, Danube and Mosel rivers,
starting at $2,055. Next year, seven voyages are on offer from $2,455 (until Aug.
31, save $500 per person on 12- and
15-day itineraries and $250 off shorter
itineraries).
The 2014 season is nearly sold out
and sales are brisk for 2015. Travel agent
reservations 1-855-265-2899 or emerald
waterways.ca. Order 2015 brochures on
the website or download.
450
$
SUMMER
=
+ VEGAS IN ADDED VALUE
aircanadavacations.com/agents
9263
Trafalgar launches
five brand new trips
in Canada, U.S. for
2015
TORONTO — Trafalgar has unveiled its
most innovative and immersive USA &
Canada program to date.
The 2015 portfolio comprises 47 different itineraries, including more than
100 Insider Experiences. Showcasing
five new itineraries and spanning USA
& Canada, as well as Mexico and Costa
Rica, the guided holidays range from
seven to 27 days duration and combine
the iconic sights with an extensive collection of experiences that are unique
SELLING CLUB MED
SPECIALIST PROGRAM
This Specialist Program will give agents all
the information they need to sell Club Med like a pro!
OLearn where to find information
OExplore the Club Med agent website
ODiscover all the marketing support available
OLearn the best sales techniques
OSell more trips and earn more commission
OUnderstand all the agent perks
OStudy the new properties
Agents who complete the program
by September will be entered to WIN
WIIN A 7-NIGHT
W
7 NI
7NIGH
GHT ST
GHT
STAY
STAY
for two at select Club Med properties.
ti *
Register at travelweeklearningcentre.ca and complete this exciting
program to be eligible to win. *Terms and conditions apply.
and exclusive to Trafalgar, allowing
guests to truly connect with their selected destination.
“It’s now easier than ever to sell the
real USA & Canada and generate even
more commission, thanks to our significantly expanded product offering,” said
Trafalgar.
Incorporating Regional, Discovery,
At Leisure and Family, there’s a variety
of trip styles to share with clients, so
no matter what their travel desires and
required pace, Trafalgar has something
that fits.
Trafalgar is also offering savings of up
to $1,810 per couple on 2015 Trafalgar
USA & Canada guided vacations.
“In listening to our Canadian industry partners, we became aware of the
need to enhance the USA & Canada
portfolio to provide even more choice
for Canadian travellers,” says Doug Patterson, president of Trafalgar Canada.
“For 2015, we’re delighted to deliver
our most appealing proposition so far,
offering 113 authentic experiences, including 23 of our signature Be My Guest
dining experiences, giving travellers the
chance to dine as a local with the locals,
all of which are exclusive to Trafalgar.
We’d like to thank the industry for their
ongoing support and assure them we
are the real deal when it comes to our
unrelenting commitment to delivering
exceptional quality experiences.”
New guided holidays for 2015:
Newfoundland & Labrador (11 days)
Continued on page 26 ...
Photo courtesy of Air France
Culinary Tourism
Celebrating its 80th anniversary, Air
France solidifies culinary reputation
by Cindy Sosroutomo
Air France has certainly come a long
way since serving meals on the ground
before long-haul flights in the 1930s.
Now celebrating its 80th anniversary,
the airline realizes now more than ever
the importance of in-flight meal service
and how it can elevate the travel experience for its passengers.
To commemorate the milestone, Air
France has partnered with acclaimed
caterer and patisserie Lenôtre to create
six limited edition ‘galette des rois’ that
retrace the airline’s history. Meant to be
collector items, these delicate and delicious cakes were inspired by Air France’s
legendary aircraft, from the Caravelle to
the A380, featuring elements of past
advertising posters and Air France’s historic logo, the winged seahorse.
As the only airline to offer champagne to all passengers on long-haul
flights (except Economy on some
flights operated by B777), Air France is
accustomed to providing a high level of
customer service. Every year, the airline
serves more than one million bottles
of champagne to passengers during
flights. Cabin crew undergoes specific
training on wine and champagne at the
airline’s in-flight training centre, where
they learn how to serve wine, how bottles must be presented and the origin,
name of the chateau, year and classification of any given bottle.
To complement the free-flow of
bubbly, Air France is equally proud of
its in-flight cuisine. Many renowned
chefs have shared the airline’s kitchens
throughout the years, including Joël
Robuchon, Guy Martin, Michel Roth,
Thibaut Riggeri and Regis Marcon.
Different in each class, menus are
prepared with the utmost care and
feature restaurant-quality food. For
example, in First Class on A380 and
B777, French delicatessens are served,
while Business Class passengers are of-
fered a selection of cheeses, desserts
and a wine list. Seats have even been
designed to enjoy gastronomy ever
further, with a wider tablet armrest
for cocktails. In Premium Economy
and Economy Classes, the selection
of food also goes upmarket, with new
gourmet sweets making the trip even
more enjoyable.
airfrance.com
Insight Vacations
savours the flavours
of Italy with special
interest tour
Insight Vacations is soaking up ‘la dolce
vita’ with its 16-day ‘Country Roads &
Vineyards of Italy’ special interest program, departing Sept. 21.
Beginning in Rome, guests will get
their first taste of Italy with visits to
the Vatican Museums, Sistine Chapel,
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Colosseum and the Roman Forum.
In the Umbrian countryside, they’ll
spend an evening in Orvieto, savouring the distinctly medieval ambiance
and richly decorated façade of the Cathedral in Piazza del Duomo. Appetites will be completely sated thanks
to an abundance of wine and olive oil
in Togiano, where travellers will also
learn about the traditions and history
of these two consumables. And in
Tuscany, they’ll spend a leisurely four
nights at the ultra-elegant Borgo San
Luigi Villa.
Other highlights of the trip include
a visit to Montalcino for a sample of
Brunello wines, learning about cheese
making in the town of Parma, the Signature Experience of a balsamic vinegar
class with a traditional artisan, and a
Celebration Dinner with wine at a Venetian restaurant.
insightvacations.com
Travellers can take
a bite out of Korea
with ATOURZ’s
Culinary Experience
TORONTO – What better way to discover a new, exotic destination than by
sampling its cuisine, one delicious plate
at a time? While on ATOURZ’s eight-day
‘Adventure in Korean Flavours — Culinary Experience’, travellers can savour
everything this spectacular country
has to offer by combining incredible
sightseeing with delectable dining and
hands-on cooking.
Kicking off in Seoul, this comprehensive tour begins with a city tour that
highlights all the must-see sights, including Deoksu Palace, the Presidential Residence, Sindangdon Town for a sample of
Korean Hot Rice Cake, Jangchungdong
Town to visit Korean Hamhock restau-
Accumulate
$10^ BONUS
COMMISION
per pax
SAVE $250*
per couple
on Fall departures to Europe
Hurry – offer ends August 31!
Terms & Conditions: *Save $125 per person on 2014 Europe & Britain Guided Vacations (excluding
City Break, East Mediterranean and cruise itineraries). New bookings only, book and pay in full by Aug
31 for travel in 2014. Not combinable with any limited time offers or last minute deals. Promo code:
PPTEUR1259. Âccumulate $10 bonus commission per passenger booked for this promotion until
August 31, 2014. Bonus commission will be paid at end of promotional period.
TICO # 1583987W.
33 Kern Rd, Toronto ON M3B 1S9
NH[L^H`ZPU[LYUH[PVUHSJVT
;0*6
>LY[OLPT*V\Y[
9PJOTVUK/PSS65
Culinary Tourism
rants and Gwangjan Town Market for
some street eats. Guests will also be
treated to a spectacular seafoodå dinner
at Mer Mer Seafood Buffet Restaurant.
For a lesson in shopping like the locals, the itinerary also includes visits to
the Korean Beef Market for its famous
Hanwoo Beef as well as the Noryangjin
Fishery Market. Guests will also learn
about the various spices and sauces that
go into making Korean Beef BBQ during
a cooking lesson and try their hand at
wood block printing.
From there, the itinerary heads to
Gyeongju where highlights include the
Royal Tumuli Park, Gyeongju National
Museum, and Cheomseongdae Astronomical Observatory, one of the earliest
astronomical observatories in Asia built
in 647 A.D. The theme of Gyeongju’s
cooking lesson is ‘Traditional Foods’ during which guests will learn to make four
traditional dishes.
In Busan City, the second largest city
and principal port of Korea, plenty of
sightseeing will be done at the UN Memorial Cemetery, Busan Tower, Busan
Municipal Museum, Nampodong
Shopping Street, Jagalchi Fishery Market and Haeundae Beach. Before taking the KTX Speed Train back to Seoul,
guests will dine to their heart’s content
at the Korean Beef BBQ Restaurant
in Busan, a fitting — and delicious —
way to end their epic culinary journey
through Korea.
‘Adventure in Korean Flavours — Culinary Experience’ is priced from $3,309
per person, double occupancy and includes seven nights’ accommodation in
four-star hotels, seven breakfasts, five
lunches, seven dinners, English-speaking guide, transfer services, all admission
fees, kimchi making lesson with lunch,
ADVERT
INDULGE IN HAUTE CUISINE
Enjoy menus designed by leading French chefs,
accompanied by a selection of the finest champagnes, wines and cheeses.
AIRFRANCE.CA
Culinary Tourism
SPECIALISTS
IN FULLY
CUSTOMIZED
ITINERARIES
cooking lessons in Seoul and Gyeongju
and excursions as per itinerary.
For more details about this tour or to
make reservations call toll-free 1-877728-6870 (in Toronto, 416-485-6375) or
email [email protected].
NARAT highlights
local culture and
cuisine with culinary
programs
Beer lovers will get a kick out of NARAT’s
‘Home of Beer Tour’, which travels through
Bohemia and Bavaria from Sept. 16-Oct.
1, 2014. Priced at $3,850 per person, this
fun-filled journey visits Prague, Marianske
Lazne, Karlovy Vary, Plzen, Ceske Budejovice, Linz, Salzburg and Munich, culminating with a stop at Oktoberfest.
In between visits to pubs and beer
bars, travellers will also visit magnificent
castles and be pampered at Beer Spas.
Package includes return international
airfare from Toronto/Montreal, Superior hotels with double accommodations, 25 meals, entrance fees/transfers
and English-speaking tour director.
Dine like a
local with our
Signature
Experiences
atourz.ca
877 728 6870
grecianholidays.com
800 268 6786
Looking ahead to 2015, the tour operator has plenty in store for foodies. A
number of culinary tours are scheduled,
including ‘Culinary Gems of Indonesia’,
priced at $4,950 and departing June 1124, ‘Ottoman Culinary Delights’, priced
at $5,900 and departing Oct. 15-28,
and ‘Culinary Secrets of Peru’, priced at
$5,950 and departing Sept. 10-21.
‘Culinary Gems of Indonesia’ highlights the local cuisine and sights of
Java, Sumatra and Bali. Travellers will
marvel over Bali’s stunning beaches
and breathtaking rice terraces, Sumatra’s prehistoric rainforests and the
hustle and bustle of Jakarta, Indonesia’s
sprawling capital. They’ll also take in
the sights of Medan, encounter orangutans up close in Bukit Lawang, enjoy
an elephant trek in Borobudur and visit
the ancient temples of Yogyakarta. This
package includes first class double accommodations, many meals and food
samplings, culinary classes and Englishspeaking tour director.
The 13-night ‘Ottoman Culinary Delights’ samples tantalizing cuisine as travellers journey along the historic Silk Route.
Highlights include Hagia Sofia, the Blue
Mosque and the Grand Bazaar in Istanbul, the cave cities of Cappadocia, learning how to cook fish in Egirdir, the thermal pools of Pamukkale and a lesson in
fruit wine making in the village of Sirince.
This package includes deluxe class double accommodations, many meals and
food samplings, culinary classes and
English-speaking tour director.
Finally, the 11-night ‘Culinary Secrets
of Peru’ highlights what is quickly becoming one of the world’s premier culinary destinations. With its coast providing an abundance of fresh seafood and
the Andean highlight supplying a variety
of fresh produce, Peru has quickly gained
a reputation for being a major hotspot
for foodies. Highlights of this tour include the 2014 Mistura Festival, considered the largest food festival in South
America, visits to Cusco and Machu Picchu, browsing through traditional Indian
markets in the Sacred Valley and culinary
workshops with master chefs. This package includes deluxe class double accommodations, many meals and food
samplings, culinary classes and Englishspeaking tour director.
[email protected]
INSIGHT VACATIONS
BOOK
EARLY &
SAVE!
2015 PREVIEW EUROPE & B RITAIN
Learning the art of making Paella is among
the many culinary Signature Experiences
on a 2015 Insight Vacations Journey.
LOCK IN THE 2014 PRICE WITH OUR
PRICE GUARANTEE*. PLUS, SAVE 10%†
Insightvacations.com
*Must be deposited before the release of the 2015 brochure. †Pay
in full by Jan. 15, 2015. */† Conditions apply, call 1-800-387-8490.
All Inclusives
Photo courtesy of AMResorts
Dreams Punta Cana Resort & Spa
Sunwing offers hassle-free packages
to Dominican Republic this winter
by Cindy Sosroutomo
Sunwing offers hassle-free packages to
Dominican Republic this winter
There’s no doubt Canadians are already
planning their winter getaways, and high
on the list of possible destinations is the
ever popular Dominican Republic. Helping them get there is Sunwing, which
offers convenient flights to Punta Cana
from 20 gateways across Canada including new service from Vancouver, Calgary,
Edmonton, Hamilton, Sault Ste. Marie
and Sept Iles. In addition, Sunwing’s allinclusive packages to Dreams Resorts and
Spas in the DR make for a truly relaxing
and hassle-free holiday.
Popular for its Unlimited-Luxury
concept, Dreams Resorts & Spas offers discerning guests a slew of amenities and services, including outstanding dining, premium beverages,
24-hour room service, inviting guestrooms and lavish facilities. Each resort
has multiple on-site restaurants that
serve both à la carte and buffet dining
as well as premium wine lists.
Guests of all ages are well catered to
with age-specific supervised kids clubs
and countless daily activities like archery, tennis, yoga and bicycling. Perfect for families and couples alike, these
resorts can personalize any vacation
with customized golf, spa and wedding
packages available, too.
Popular among couples and families
is the Dreams Punta Cana Resort and
Spa, featuring an expansive free-form
pool that meanders along the length
of the resort and stopping just short of
the beach. Little ones will have plenty
of fun at the Explorer’s Club while teens
can chill out in the Core Zone Club.
And though one of the top draws
at Dreams Palm Beach is golf (it offers
access to seven nearby golf courses,
this versatile resort also boasts three
freshwater pools, top-notch gym and
a decadent spa. At night things heat
up with exciting nightly entertainment and a casino.
During the winter season, Sunwing
also offers direct flights from Toronto
to La Romana. Here, Dreams La Romana
Resort and Spa offers its guests spacious
guestrooms featuring private balconies,
rollaway beds and cribs available upon
request. Guests can relax in the infinity pool, bounce around on the resort’s
ocean trampoline, or catch one of the
nightly shows at the open-air theatre.
Also available are year-round transfers
from Punta Cana airport.
sunwing.ca
The ultimate girls
getaway at The Royal
Suites by Palladium
For clients looking for the ultimate
girl’s night out, suggest a fun getaway
at The Royal Suites by Palladium, an
GRAND OPENING CELEBRATION SALE ~ 50% OFF FOR
YOUR CLIENTS, UP TO $160 BONUS FOR YOU!
TM
Hyatt Ziva Puerto Vallarta debuting Dec. 2014.
Tucked away in Misamoloya Beach, the only secluded cove in the region, Hyatt Ziva™ Puerto Vallarta offers
an unforgettable experience to guests of all ages. This spectacular retreat is perched along the Pacific Ocean,
offers 336 luxurious suites, exciting activities to enjoy and amazing resort amenities to explore that include:
~ 5-Star Plus Accommodations with Swim-Up Suites & Designer Amenities
~ 9 Gourmet Restaurants, Bars & Lounges, Plus Unique Food Carts
~ 24-Hour Room Service with Chef Specialties
~ Attentive Butlers for Every Whim
~ Tequila Sommeliers
All bestowed with our signature Service From The Heart.™
To earn a Booking Bonus up to $160,
enroll at allinclusive.hyatt.com.
Call your Preferred Tour Operator or
855.822.2802 or allinclusive.hyatt.com
HYATT ZIVA: LOS CABOS, MEXICO
PUERTO VALLARTA, MEXICO ( DEC 2014)
ROSE HALL, JAMAICA ( NOV 2014)
HYATT ZILARA (ADULT ONLY): CANCUN, MEXICO
ROSE HALL, JAMAICA ( NOV 2014)
50% offer valid for new bookings now–October 31, 2014 for travel through April 30, 2015. Not combinable with other
consumer saving promotions and is not applicable for group bookings. Blackout dates may apply. Offer may be changed or
withdrawn at any time. Not responsible for errors or omissions. The Hyatt Ziva™ and Hyatt Zilara™ trademarks and related
marks are trademarks of Hyatt International Corporation. © 2014 Hyatt International Corporation. All rights reserved. © 2014
Playa Resorts Management Exclusive Worldwide Sales & Marketing Representatives for Hyatt Ziva™ and Hyatt Zilara™
Hyatt Ziva, Puerto Vallarta, Mexico
All Inclusives
ness buffs get a jump on their workout
goals through personalized programs
and golf, tennis, and fitness academies
run by world-renowned pros.
clubmed.ca
Agents can win free
stay with Sandals’
& Beaches’ promo
Club Med Sandpiper Bay, Florida
adults-only boutique hotel concept in
the Riviera Nayarit and Riviera Maya,
Mexico, and Punta Cana, Dominican
Republic.
Guests can trade in their bottle of
wine for all-inclusive premium bar service and access to a wide selection of
cuisine at thematic restaurants. When
they’re not spending time soaking up
the sun, windsurfing or listening to live
music, they can bond over spa treatments at Zentropia Palladium Spa &
Wellness where services range from dry
or wet saunas and waterfalls to ecomeditative cold baths and massages.
At night, girl’s night gets even more
exciting at one of the many bars located throughout the complex, plus
at the casino in Punta Cana. For those
who wish to stay in, they can continue
the fun with 24-hour room service and
featured movies.
Book online to receive 30% off room
rates in Riviera Maya and 25% off room
rates in Riviera Nayarit.
palladiumhotelgroup.com
Still time to book
Club Med’s NeverEnding Sun Sale
There’s still time to take advantage of
Club Med’s ‘Never-Ending Sun’ sale,
featuring all-inclusive escapes starting
at US$129 per person, per night with
children under four staying free during
popular summer, fall and winter travel
dates. Bookings must be made by Aug.
26 for travel through Feb. 13, 2015.
In addition, travellers who book the
‘Never-Ending Sun’ rate for stays before
Oct. 31, 2014 enjoy extra perks like 25%
off on suites at Ixtapa Pacific, 15% off on
deluxe accommodations at Sandpiper
Bay, and 10% off air travel when booked
through Club Med.
There are more than 45 Club Med resorts around the world, including Florida, the Caribbean, France, Italy, Greece,
Morocco and more. For guests looking
for a more active vacation, Club Med
Sandpiper Bay is the brand’s flagship
‘premium sports’ resort in Florida. Fit-
Sandals Resorts and Beaches Resorts
continue to show their appreciation
for travel agents by offering them the
chance to vacation in style at some of
the most lavish suites in the Caribbean.
With the ‘Sky’s the Limit’ promo, available now through Sept. 30, 2014, travel
agents who book their clients in Club Sandals or Butler Elite suites at any Sandals resort for travel now through April 30, 2015
will be entered to win a seven-night Luxury Included stay in the stunning SkyPool
suites at Sandals LaSource Grenada Resort
& Spa. A total of 25 stays will be awarded.
Meanwhile, with the ‘Ultimate Beaches Getaway’ promo, agents who book
their clients in concierge or butler level
suites at any Beaches resort now through
Sept. 30, 2014 for travel through April 30,
2015 will also have a chance to win. A
total of five seven-night Luxury Included
stays in a spacious three-bedroom villa
at the new Key West Luxury Village at
Beaches Turks & Caicos Resort Village &
Spa will be awarded.
Each new booking equals one contest entry, which must be registered
at uvisandals.ca/sweepstakes. There is
no limit on the number of entries per
person, so more bookings equal more
chances to win. Certain restrictions apply and contest is not valid in Quebec.
sandals.com/tas
TORONTO DEPARTURES
0/&8&&,t6/-*.*5&%ʰ-6963:¥
PUNTA CANA, DR
%3&".41"-.#&"$)
16/5"$"/" +++++
DELUXE TROPICALVIEW ROOM
OCT 03, 10 & 17
895
$
+$425 Taxes
Toronto departures. Price is per person based on double occupancy for 7 nights on all inclusive vacations (unless otherwise specified) and was available at the time of printing. Seats at the above price are limited and subject to change without
prior notice. Applicable to new bookings only. Transportation taxes & related fees shown must be pre-paid. Applicable local taxes payable in destination are extra (DR $30US) ). Flights are with Sunwing Airlines or Travel Service. For full terms
and conditions, please refer to the Sunwing Vacations 2014/15 brochure. 27 Fasken Drive, Toronto, Ontario, M9W 1K6. Ont Reg #2476582 | 08142014
0/53&(
#2476582
THE FREEDOM TO
PLAY
YOUR WAY
At Palladium, fun comes in all shapes
and sizes. There is plenty to do
for the whole family, plus supervised
activities for the kids so mom and dad
can have adventures of their own.
Best of all, it’s all included.
Palladium
BIG SUMMER
DISCOUNTS
UP TO
20
% OFF*
www.palladiumhotelgroup.com
Feel Free – It’s included
*Discount may vary depending on hotel. Other restrictions may apply.
Please contact your preferred tour operator for full details.
SPAIN | ITALY | MEXICO | DOMINICAN
/PalladiumHotelGroup
REPUBLIC | JAMAICA | BRAZIL
@PalladiumHG
Asia Pacific
Grand Palace, Thailand
Tai Pan Tours shines the spotlight on
its themed Asia programs
by Cindy Sosroutomo
Tai Pan Tours is promoting its themed
tours in Asia that have been designed
to suit a wide range of interests. For history and cultural buffs, there’s the 11-day
‘Korea Heritage and Temple Tour’, which
features a night’s stay at a temple where
clients will don temple uniforms, attend
an evening ceremony of bell-beating and
participate in a meditation course. The
tour also includes a leisure boat ride on
Chungju Lake and a visit to the DMZ area.
Priced at $2,525 per person, twin
sharing, ‘Korea Heritage and Temple
Tour’ has scheduled departure dates
and includes seat-in-coach transfer
from airport to hotel, nine nights’ hotel
accommodation with breakfast, onenight temple stay in a private Koreanstyle room, seat-in-coach tours and private car transfer from hotel to airport
on departure date. The single supplement is priced at $995 per person. All
departures are guaranteed.
For your foodie clients, Tai Pan’s
culinary-themed Asia tours are not to
be missed including ‘Best of Thailand’,
which combines traditional Thai cooking lessons with splendid attractions
like the Grand Palace, Damnoen Saduak
floating market, an elephant camp, Long
Neck Karen Hill tribes and Wat Doi Suthep. This tour also includes a food tasting in Old Siam in Bangkok as well as a
traditional Thai massage in Hua Hin.
Also available is ‘Taste of Malays’,
which visits Kuala Lumpur, Ipoh and
Penang for some authentic Malaysian cuisine, as well as ‘Taste of Beijing’
where clients will see all the famous
sights including The Great Wall, Ming
Tomb and Temple of Heaven.
All of these culinary themed tours include accommodations, daily breakfast,
return airport transfers, some sightseeing tours, food tasting and cooking opportunity.
taipantours.com
Silk Holidays offers
modified Japan tour,
India fair program
Silk Holidays has introduced a newly
modified Japan itinerary that promises
all the splendor and sights of one of
Asia’s most fascinating destinations.
The nine-day ‘Golden Japan Experience’ is priced from $3,399 per person
and includes roundtrip air ticket to
Tokyo with Air Canada, accommodations (double share) at four-star hotels, daily breakfast and some meals,
all domestic transportation, meet and
greet assistance on arrival and departure, and English-speaking guide for
sightseeing tours. This tour departs
on Nov. 2.
While on the tour, guests will get the
chance to see firsthand the contrast between modern and traditional in Japan.
Some highlights include the breathtaking views on Mt. Fuji, a visit to Geisha-
centric Gion and a special stay at an
‘onsen’ in Hakone.
Also available is the ‘Annual Pushkar Camel Fair Tour’, a 16-day program
that includes roundtrip air ticket, accommodations at local four- and fivestar hotels, daily breakfast and most
meals, English-speaking local guide
and entrance fees at all monuments.
The trip culminates with the Pushkar
fair, held every November and considered one of India’s most highly rated
travel experiences that attracts more
than 10,000 livestock including camels,
cattle and horses.
Other highlights include visits to the
Taj Mahal, Agra Fort, Qutub Minar and
Fatehpur Sikri. Guests will also experience a horse cart ride in Bikaner, a jeep
safari in Jodhpur and an elephant ride
at Amber Fort. This itinerary is priced
from $3,299 per person.
silkholidays.com
Trafalgar’s 2015 Asia
holidays includes
new packages in
Japan, China, HK
There’s more to see and do with Trafalgar’s new 2015 collection of Asia
guided holidays, which includes 14 exciting itineraries to Japan, China, Thailand and Vietnam plus extensions to
Cambodia, Hong Kong and Singapore.
And not only will travellers experience
more, they’ll also save up to $1,490 per
couple thanks to a 10% Early Payment
Discount when booking and paying in
full by Nov. 20.
New for next year is the seven- day
‘Samurai Discovery’ trip, which takes
clients to Tokyo, Mt. Fuji and Kyoto and
combines sightseeing to suit the entire
family. Beginning with three nights in
the capital of Japan, the itinerary then
moves on to the Imperial Palace, the
famous Ginza district for a hands-on
sushi making class, and the man-made
island of Obaida to visit the indoor
amusement park of Sega Joypolis.
Guests both old and young will have
loads of fun during a Taiko Drumming
lesson and a visit to the beautiful Five
Lakes District for impressive views at
2,300 metres above sea level. Other
highlights include a Be My Guest dining experience at a preserved Machiya
townhouse, a children’s Japanese calligraphy lesson, a traditional wooden
Trokko train ride to Arashiyama and a
visit to Toei Kyoto Studio Park.
Trafalgar will also be offering the 11day ‘Timeless Essence of Hong Kong and
Mainland China’ in 2015. This comprehensive journey includes three nights
in Hong Kong where clients will enjoy
a thrilling ride on the 126-year-old tram
up to Victoria Peak, a sampan boat
ride around Aberdeen Harbour, a dim
sum meal onboard the famous Jumbo
Floating Restaurant and a visit to Stan-
ley Market. In Guilin, highlights include
a scenic cruise along the Li River to the
ancient city of Yanshuo, famous for its
mystical peaks, rivers, caves and temples. From there, the itinerary heads to
Beijing for visits to Tiananmen Square,
the Forbidden City, the Great Wall and
the Beijing Zoo.
For even more China adventures, Trafalgar also has the 15-day ‘Treasures of
China Past and Present’, which includes
all the highlights from ‘Timeless Essence
of Hong Kong and Mainland China’ with
the addition of four extra nights. After
Beijing, clients will fly to the city of Xi’an
where they’ll participate in a morning
Tai Chi class, visit the Big Wild Goose
Pagoda and test their calligraphy skills.
After a noodle making demonstration
and lunch, they’ll visit the famous army
of Terracotta Warriors with a local expert. The trip winds down with three
nights in Shanghai where highlights
include a cruise along the Huangpu
River, a visit to Jade Buddha Temple and
an evening performance by the worldrenowned Shanghai Acrobatic Troupe.
“For 2015, we’re thrilled to showcase the many flavours of Asia and
7$,/2)7+('5$*21
12 days Request our Travel Planner
Air from Vancouver to Beijing on Air Canada,
10 nts accommodation, transfers, some meals,
domestic flight, some sightseeing.
Call Toll Free or visit ZZZJRZD\FRP
*Per person, twin. Travel 8, 15, 22 and 29 Nov’14. Book by 31Oct’14. Taxes Included. Trip code: 229859. TICO# 1543989 BC# 833.
Asia Pacific
dining with the locals is an integral
part to every Trafalgar holiday in
Asia,” said Doug Patterson, president
of Trafalgar Canada. “With our Be My
Guest experiences, our clients are invited into the homes of people such
as the village chief ’s family in Ban Mae
Kampong or sampling local delicacies
with a farming family in Hoi An.”
trafalgar.com
G Adventures
highlights Tibet
trips following
updated laws on
travel permits
G Adventures is leading the charge into
Tibet after it was announced by the
Chinese government that travel permits to the country would no longer
have nationality constraints.
The tour operator has been taking
travellers to Tibet for over five years,
but up until recently Chinese government laws permitted only a maximum
of three nationalities on each trip. Updated laws mean all travellers are now
welcome to immediately choose from
and book without any restriction a
range of G Adventures trips.
“In the past, we have sometimes had
to disappoint travellers who were eager
to visit Tibet because we were unable to
obtain a permit for them due to there
already being travellers of three other
nationalities booked on the trip,” said
Denise Harper, Director of Sales, Canada, G Adventures. “For instance, if a
Canadian traveller expressed an interest
in joining a particular trip to Tibet, but
travellers holding British, Australian and
Japanese passports had booked ahead
of them, we would have to encourage
them to consider another departure
date. The beauty of G Adventures trips
is you are surrounded by like-minded
travellers from all over the world, and
we are thrilled to now be able to offer
this same experience in Tibet.”
G Adventures offers several itineraries to Tibet, all with guaranteed departures. These include ‘Tibet Adventure’,
which is priced from $2,789 and includes visits to Beijing, Kathmandu and
a ride on the Trans Tibetan Railway to
Tibet. There’s also the ‘High Road to Tibet’, priced from $2,899 with a visit to
the Tibetan cultural capital of Lhasa
and a hike to Everest Base Camp. And
finally, there’s the ‘China, Yangtze and
Tibet Explorer’, which is priced from
$3,999 and highlights Tibetan spirituality in Buddhist temples and monasteries with an expert guide.
gadventures.com
Sheraton Macao
Hotel offers movie
magic with ‘How to
Train Your Dragon’
package
There’s still plenty of time for clients to
book the new family-friendly summer
package at Sheraton Macao Hotel, Cotai Central.
Following the success of the DreamWorks Experience last year at Cotai
Strip Resorts Macao, the Sheraton Macao Hotel entices families even further
with the new DreamWorks Dragon
Adventure Package featuring the soonto-be-launched Dragon Training Camp.
Based on the DreamWorks movie ‘How
to Train Your Dragon II’, the camp is
designed for children aged 4-12 and
features five training zones where kids
can decorate their own armour, learn
aerobics and complete arts and crafts.
And as a reward for completion, they’ll
receive a special certificate and get the
chance to take photos with Toothless,
the beloved dragon, as well as Astrid
and Hiccup, the two Viking heroes.
The package provides full access to
explore the DreamWorks Experience as
well as a unique Dragon Training Camp
activity. There’s also the chance to upgrade to Shrekfast with the DreamWorks Gang during which youngsters
will enjoy breakfast in the company of
their favourite characters.
Priced from approximately US$232,
the DreamWorks Dragon Adventure
Package includes one-night accommodation for two in a Deluxe King or
Twin Room, Dragon Training Camp
tickets for two and a DreamWorks
Experience Welcome Kit featuring a
dragon-themed hand towel, welcome
kit bag, neck pouch, photo frame
and a tumbler with themed colouring sheet. Guests can stay for an extra
night and enjoy additional MOP200
Sheraton spa and restaurant vouchers as well as Transformers 30th Anniversary Expo tickets for two at The
Venetian Macao.
For even more fun, families can stay
at a DreamWorks character-themed
Family Suite decorated with iconic
DreamWorks stars like Shrek, Madagascar and Kung Fu Panda and receive the
DreamWorks Experience Welcome Kit,
Dragon Training Camp tickets for two
and unlimited movies at an approximate starting price of $372.65.
Following an $80 million investment,
One&Only Hayman Island, Australia’s
new ultra-luxury private island resort,
welcomed its first guests earlier this July.
Situated in the heart of the Great Barrier Reef, the upscale property introduces
new suite accommodation, redesigned
spaces and restaurants, new adult and
family experiences and a level of service
that’s hard to beat in Australia.
“We are excited to begin welcoming
guests to One&Only Hayman Island,
our first resort in the Asia Pacific region,”
said Alan Leibman, Chief Executive Officer of Kerzner International. “The combination of this incredible private island
in the Great Barrier Reef, the significant
investment of $80 million made by our
fantastic partners, Mulpha and our
own One&Only team dedicated to providing guests with amazing experiences
through our unique brand of service,
represents an exciting addition to the
luxury Australian travel market. We
'SQMRK7SSR
Hilton opens first
property in China’s
Shandong Province
Hilton Hotels & Resorts has announced
the opening of the Hilton Qingdao
Golden Beach, the first Hilton property
in Shandong Province, China.
The new resort is home to 431 guestrooms including 29 suites, all featuring walk-in showers, bathtubs, walk-in
wardrobes, private toilets and stunning
garden or ocean views and private balconies. Also on site are five food and beverage outlets serving Western, Asian and
Chinese cuisines, 23 flexible function
spaces, a 2,100 square-metre, pillar-less
Grand Ballroom, complimentary Wi-Fi
Internet access in all rooms and public
areas, indoor and outdoor pools, fitness
centre, spa and tennis courts. There’s
also an 18-hole golf course nearby.
“Continuing the pioneering spirit of
our founder, Conrad Hilton, of entering new and exotic locations, we are
delighted to fly the Hilton Hotels &
Resorts flag in a destination as attractive as Qingdao,” said Rob Palleschi,
global head, Hilton Hotels & Resorts.
“The hotel’s design concept reflects a
modern twist on Qingdao’s history,
with European architecture complemented by traditional garden views.
We are confident that Hilton Qingdao Golden Beach will offer travellers
to this important gateway city the
unparalleled service and amenities
Kerala Spice, Beach and Tea
Hightlights : Cochin - Munnar - Periyar - Kumarakom Houseboat - Mararikulam
12nts frC$925PP,DBL,OCC
ENCHANTING THAILAND
BANGKOK • CHIANG RAI • CHIANG MAI
N8 DAYS N12 MEALS
N4+HOTELS
NDEPARTURE
NOVEMBER 08, 2014
$2619
*
One&Only Hayman
Island, Australia,
opens its doors
are confident that the new One&Only
experience will bring more Australians
and international guests alike to the
Great Barrier Reef.”
oneandonlyresorts.com
FROM
“The timing couldn’t be better as
‘How to Train Your Dragon II’ premiered
in June at Cotai Strip Resorts Macao.
The soon-to-be-launched Dragon
Training Camp is designed to unleash
kids’ creativity and train their independency. With the vast range of activities
we have on offer and character-themed
family suites to add to the fun, Sheraton
Macao Hotel offers families a great reason to make a trip to Macau this summer,” said Josef Dolp, Managing Director of Sheraton Macao Hotel.
sheratonmacao.com/dreamworks
SAVE UP
$per7co2up0
le!
CATHAY PACIFIC FLIGHTS INCLUDED
+TAXES AND FEES OF $385
Toronto departure via Cathay Pacific in L Class. Price shown is per person, based on double
occupancy on Nov. 08 departure including the $360 rebate (Bonus $200 savings promotion,
Extra Bonus of $100 and Cash payment of $60). Price does not include taxes and fees, and
is subject to availability at the time of making new individual bookings. Price includes: roundtrip
international airfare, domestic flights, transfers, accommodation, sightseeing and select meals
as noted in the tour itinerary. For complete description and terms and conditions, refer to the
Transat Discoveries 2013-2014 brochure or visit transatdiscoveries.com. Transat Discoveries is
a division of Transat Tours Canada Inc., and is registered as a travel wholesaler ON #50009486)
with offices located at 191 The West Mall, Suite 800, Etobicoke, ON, M9C 5K8.
for which the Hilton brand is known
around the globe.”
Situated on the shores of Golden
Beach in the Hunagdao district of Qingdao, this seaside resort is just a 20-minute drive from Qingdao’s business district and a 45-minute drive from Liuting
International Airport.
Hilton HHonors members will be able
to earn and redeem points for their stay.
To mark the grand opening, the hotel is
offering an extra 1,000 bonus points per
night on the best available rate through
stays completed between July 28 and
Dec. 31, 2014.
qingdaogoldenbeach.hilton.com
Offer Includes:
11nts accommodation on bed & breakfast basis
1nt accommodation on full board basis at houseboat
All transfers, sightseeing and guides
Kathakali dance show in Cochin
Entrance fees to the monuments
Contact our Travel Designer regarding our special nett fares to India
TM
1800 352 5866 | www.travelpack.ca
topnews
Continued from page 12 ...
– Journey into Canada’s less-explored
corners and discover where Europeans
first landed in North America, visit the
only Kosher winery in Canada and join
a Local Expert to hear about the significance of Signal Hill in St John’s, where
Marconi’s first transatlantic wireless signal was recorded.
Secrets of the Old South (8 days) –
Delve into the culture and hospitality
of the Deep South and hear the trials and tales of local Civil War history.
Get the inside track from a Local Expert with a visit to the Baptist Church
in Savannah, join a local Gullah historian for a special Be My Guest dinner where he regales with stories of
amazing ancestry and take time for
tea and enjoy lunch at Charleston Tea
Plantation and learn why tea, a Local Specialty, is ingrained in Southern
Culture.
fridayfive
Dan Langevin, Vice President,
Sales and Marketing, Softvoyage
In today’s competitive marketplace, travel agents need all
the help they can get when it comes to staying ahead of the
pack. Enter Softvoyage, Canada’s leading travel tech company,
which recently announced the launch of two new powerful –
and free – sales tools for SIREV users. We ask Dan Langevin,
Vice President, Sales and Marketing, about the highly touted
Personalized Vacation Brochure and Trip Book, and how both
produ
products make sharing, browsing and booking easier for agents.
softvoya
ge.com
Trans-American Grand Adventure
(27 days) – Enjoy a cross-country exploration of the U.S., from LA to NYC
and much in between. Meet a Local
Expert in various locations, including
Yellowstone, the world’s first National
Park, and Gettysburg, to hear about
the pivotal turning point in the Civil
War. Enjoy a Be My Guest lunch at
Winterest, home to the famed Bridges
of Madison County and stay at the
nation’s oldest continually operating
one
HOW EXACTLY DOES THE NEW
PERSONALIZED VACATION
BROCHURE BENEFIT AGENTS?
It simplifies the process of sharing
information with customers. With
only a few clicks, the agent can share
a very professional online brochure
about the vacation or vacations just
discussed. It has tons of relevant
information such as summary of
the trip (price, flight times, etc.),
description of the property with
pictures and in some cases videos,
the exact location on a map, a Travel
Guide about the destination as well
as the latest comments about the
property from Monarc.ca. Of course,
you can also set alerts if the price
drops or increases so the agent can
inform their customer.
two
WHY DO YOU THINK TRAVEL
AGENTS NEED TRIP BOOK?
Tripbook is a post-sale tool. At the
discretion of the agent, they can
share booking information with
their customers. The electronic ‘Add
Payment’ or ‘Cancel’ tabs are great
new features that make the life of
the agent a little easier. It provides
central and secure access for the
client to retrieve the detailed itinerary
and the supplier’s official electronic
topnews
hotel, The Palmer House Chicago, an
Authentic Accommodation property that has hosted the likes of Louis
Armstrong, Judy Garland and Frank
Sinatra.
Mexico’s Colonial Cities & Coastal
Resorts (10 days) – Step back in time to
the Aztec empire and discover the great
colonial cities. Sample a delicious Be My
Guest dinner in a 17th century colonial
mansion and learn about the culinary
traditions of Michoacan, passed down
through several generations of the owner’s family.
Natural Wonders of Costa Rica (8
days) – Enjoy an intimate encounter
with the people and nature of Costa
Rica, including a Be My Guest lunch at
a hacienda, now an eco-friendly family
home and organic farm.
For more information on Trafalgar
and the new USA & Canada 2015 program, contact your local Sales Manager
or visit trafalgar.com.
More lift to Mexico
helps boost passenger
numbers by 6% for
the first half of 2014:
Esponda
travel documentation (e-docs), while
becoming familiar with the destination,
hotel and local activities. It is also
very well received by clients. It is
personalized from the agent and the
look and feel is very professional.
good feedback about new features
agents would like to see and we are
working on some of them as we speak
and will be adding very soon.
O
three
HOW EASY IS IT FOR TRAVEL
AGENTS TO LEARN HOW TO USE
THESE NEW PRODUCTS?
Most of the agents in Canada are
already familiar with Sirev, whether
they are using www.sirev.com or some
of our partners such as Amadeus
Tours, Galileo Vacations and Sabre
Vacations, all of which have access to
Tripsearch and Tripbook. One of the
most complicated things we do at
Softvoyage is keeping things simple. It
is easy to get carried away. In this case,
we made it very easy for agents to use
and embrace.
four
WHAT HAS BEEN THE INITIAL
REACTION SO FAR FROM THE
TRAVEL AGENT COMMUNITY
ABOUT THESE TWO NEW
PRODUCTS?
The feedback we have been receiving is
very positive. Once they use it for the
fist time, it becomes an integral tool
that they really enjoy and so do their
customers. It’s a win-win. We received
five
HOW MUCH DOES AGENT
TORONTO — Mexico is seeing a “fantastic year” from Canada, with 6% growth
from January through June, said Rodrigo
Esponda, Director for Canada for the
Mexico Tourism Board.
https://www.youtube.com/
watch?v=AvsAj9MTkmk
O https://www.youtube.com/
watch?v=01lKD8GJe48
For more information visit
softvoyage.com.
FEEDBACK PLAY A ROLE IN
DETERMINING NEW PRODUCTS
AND SERVICES?
What a great question. It is 100%
what drives all the development at
Softvoyage. We are software developers
exclusively for the travel industry.
Nothing else. We do not sell travel, our
customers are the ones selling travel so
the feedback is extremely important
to our development cycle. We take all
the ideas and decide on what can be
executed.
To learn how to use Personalized
Vacation Brochure and Trip Book,
watch training videos at:
WE ARE SOFTWARE DEVELOPERS
exclusively for the travel industry. Nothing
else. We do not sell travel, our customers are
the ones selling travel so the feedback is
extremely important to our development cycle.
We take all the ideas and decide on what can
be executed.
topnews
“I’m impressed especially since Canada is such a mature market” for the
destination, he added. In 2013 some
1.6 million Canadians travelled to
Mexico.
Speaking at a lunch event hosted by
the MTB and the State of Michoacan
on Mexico’s Pacific coast, he said that
visitation has been helped by record
lift. There’s been a 14% increase in seats
from Canada to Mexico this year.
The country’s Live It to Believe It ad
theme continues to gain traction, with
the second stage of the campaign focusing this year on Chiapas, Oaxaca
and Guanajuoto. Altogether the MTB
spends $5 million in the Canadian
market.
Roberto Monroy Garcia, Minister of
Tourism for the state of Michoacan,
noted that his destination is known
especially for its beaches and butter-
WHY E-MAIL CAN STILL BE A PART OF
YOUR MARKETING PLAN
By JILL WYKES
IN THIS SPACE I HAVE BEEN WRITING ABOUT THE IMPORTANCE OF
USING DIFFERENT CHANNELS TO
REACH ALL YOUR CUSTOMERS.
THIS COLUMN WILL ADDRESS
E-MAIL. YES, DON’T PANIC: YOU
CAN STILL E-MAIL YOUR CUSTOMERS PROVIDED YOU’VE GOT THEIR
PERMISSION.
The introduction of the new Canadian Anti
Spam Legislation, or CASL, threw terror into
the travel industry this spring as the industry
became aware of the impact it would have.
To make matters worse, the legislation is
subject to considerable interpretation and
even lawyers who specialize in the field are
still trying to get to the bottom of it.
It reminds me of when GST was introduced. Even the federal departments responsible for explaining it didn’t have a clue
as to how it applied to many, many scenarios. And so it is with CASL.
I am no expert in this legislation and that is
not the purpose of this column. You should get
the right advice from an expert. But I am here
to tell you that e-mail remains an important
channel to reach some of your customers, and
it is one that you should not abandon.
There are a few simple rules about e-mail
that I’ve always felt are critical to getting
them read instead of deleted and effective
as a sales tool.
Create a subject line that’s clear, concise
and enticing. Would you open this up?
Don’t use attachments. Embed your message right in the email.
Keep your message short and simple
with a call to action.
Don’t send ‘heavy’ files that may get rejected.
Check to see how your host agency can
help you. Do they have an e-mail marketing
system. Do they handle it for you? Is there
a limit to the number of names you can provide on your customer list? Does your host
agency provide regular promotions that can
be e-mailed to customers?
And very important, does your host agency target market your customers according
to their interests and activities? This will
E-mail remains
an important channel
to reach some of your
customers, and it is
one that you should
not abandon.
also ensure your e-mails are read and not
discarded.
E-mail marketing can be very cost effective, so long as you can find ways to ensure
you don’t end up in Junk Mail or Spam. Your
host agency should have solutions for this.
And always remember, when it comes to
marketing: if you are out of sight, you are
out of mind!
BROUGHT TO YOU BY:
fly sanctuaries. Morelia is famous for
its cathedral and historic downtown,
while Zamora “is the land of strawberries” (and Uruapan produces six billion avocados per year, “one for every
person on the planet”). Michoacan
promotes themed sightseeing routes
including a Sea Turtle Route, and a Tequila Route. Michoacan is a five-hour
flight from Canada.
AmaWaterways
launches limitedtime Balcony
Celebration sale
CALABASAS, CA — AmaWaterways
has kicked off its first-ever Balcony
Celebration sale, offering clients up to
$1,500 off balcony staterooms for 2015
travel.
As an added bonus, the line is also offering solo travellers up to $750 off single occupancy staterooms or a waived
single supplement fee on select cruises.
This special offer must be booked by
Oct. 31, 2014.
“This special offer is a way for us to
celebrate recent accomplishments –
including several industry awards and
accolades – and showcase our spacious, distinctive balcony staterooms,”
said Kristin Karst, AmaWaterways’ Executive Vice President and Co-Owner.
“Our ships feature a majority of twin
balcony and French balcony accommodations, which are an extremely
popular option with river cruisers. The
Balcony Celebration is also a fantastic
opportunity for travel professionals
to entice their clients with savings and
book them into staterooms they will
love.”
The Balcony Celebration sale is available on 12 different itineraries, including sailings along all European rivers
on which AmaWaterways cruises. Offers are valid on stateroom categories
C through AA. Sample itineraries include:
The Enchanting Rhine – 7-night
cruise from Amsterdam to Basel from
topnews/extras
$3,048 per person (embarking March
26 and April 29; price is $500 off)
Provence & Spain – 7-night cruise
from Lyon to Arles from $3,798 per
person (embarking July 16 and Aug. 13;
price is $1,000 off)
Tulip Time Cruise – 7-night roundtrip
cruise from Amsterdam from $2,548
per person (embarking March 24; April
1, 7, 27 and 28; price is $1,500 off).
The promotion also encompasses the
following new themed cruises for 2015:
Art Illumination Cruise: Paris & Normandy – 7-night roundtrip sailing from
Paris from $3,648 per person (embarking Aug. 13; price is $1,500 off)
Jewish Heritage Cruise: The Romantic Danube – 7-night cruise from
Vilshofen to Budapest from $3,848 per
person (embarking Aug. 12; price is
$500 off)
Wine Cruise: Paris & Normandy –
7-night roundtrip sailing from Paris
from $3,448 per person (embarking
April 23; price is $1,500 off).
In addition to these special cruise
only fares, land extensions are also available on select voyages and can be purchased at an additional cost per person.
Earn 20x Loyalty
Points on all
2014 ALBATours
transatlantic cruise
bookings this fall
TORONTO — ALBATours is offering a
new incentive that awards agents 20x
the Loyalty Points on all fall 2014 transatlantic crossing cruise holiday bookings. That’s the equivalent of $100 per
booking.
Valid on all new bookings made between Aug. 1 and 31 and applicable to
ALBATours’ Nov. 16, 2014, departure, to
qualify the booking must be an air plus
cruise package.
This 26-day/24-night cruise holiday,
which starts from $2,949 plus tax per
person, and this year will take place
aboard the Costa Mediterranea, includes:
O A direct flight from Toronto to
Rome, with a connecting flight to Naples, aboard Alitalia;
O A 6-night pre-cruise tour in Italy
that visits Sorrento, Pompeii, the Amalfi
Coast and Rome, and includes transfers,
city tours, 4-star hotel stays and some
meals;
O A 19-day/18-night cruise that stops
in various ports in the Mediterranean
before heading across the Atlantic to St.
John’s, Antigua, Tortola, Catalina Island
and Grand Turk, before disembarking in
Miami on Dec. 11;
O A flight home from Miami to Toronto aboard WestJet.
Loyalty Points can be redeemed
on travel, merchandise, gift cards –
including a new reloadable Universal Visa prepaid card – and more.
Visit ALBAToursAgent.com for more information.
" 5-265
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topnews/extras
notes
Signature begins Playa
Blanca flights Aug. 1
Signature Vacations begins yearround direct flights from Toronto
to Panama’s Playa Blanca Airport
Aug. 1. These direct flights eliminate
lengthy transfers, allowing passengers
to arrive at their chosen hotel or resort quickly and conveniently. Direct
routes to Playa Blanca Airport (also
known as Scarlett Martinez International Airport) will also be added
from several Quebec gateways in
the coming months, including Montreal starting in November, Quebec
City starting in December, and Bagotville starting February, 2015.
Featured this week:
STAR CLIPPERS
Intimate small ship
experience
Like-minded &
well-traveled guests
Modern comfort
& amenities of a
private yacht
Haute cuisine in
cosmopolitan ambiance
Open seating dining
& Casual elegance
Open Bridge
Enrichment programs
Broaden your horizon
Order
your
travel
brochure
today!
1 800 442 0551
WWW.STARCLIPPERS.COM
Click & Print
ATTENTION
TRAVEL AGENTS:
ORDER THIS
BROCHURE
HERE
www.envoynetworks.ca
TICO Board pays
out $15,743 to 12
consumers
The Travel Industry Council of Ontario’s
Board of Directors approved payment
of $15,743.41 to assist 12 consumers
who did not receive the travel services
for which they had paid. The payment
was due to the closure of Amigo Travel
Ltd. in Toronto ($3,123.41); Mexicana
Airlines in Mexico ($2,300) and Sky Asia
Travel in Toronto ($10,320). The Board
denied one claim on the basis that the
claimants purchased their travel services
from an unregistered travel agency.
Lufthansa Group
suspends Erbil flights
As a result of the current situation in
Iraq, Lufthansa and Austrian Airlines
will initially suspend flights to and from
Erbil until further notice. Flights to Erbil
are operated daily by Austrian Airlines
from Vienna and twice a week by Lufthansa from Frankfurt. The airlines of
the Lufthansa Group will continue to
make a detour around Iraqi airspace,
for example on flights to Asia and the
Middle East.
people
John Kirk is moving from Porter Escapes
to join CanJet Vacations as vice-president, sales and marketing. The former
Thomas Cook executive had been at Porter’s tour operator arm for three years.
At the TICO Board Meeting late last
month, the Board of Directors appointed Dorian Werda an Officer of
the Travel Industry Council of Ontario
and to the newly-created position of
Vice President, Operations.
Werda’s new position at TICO captures additional duties undertaken
since a recent restructuring of management responsibilities. She has been
with TICO since its inception in 1997
topnews/extras
and has been an integral member of the
management team, providing support
to the board of directors, government,
staff and the industry.
Her responsibilities in her most recent
role of Director of Customer Service and
Stakeholder Relations are captured in her
new role of Vice President, Operations.
Goway welcomes back Janette Purdham
to the Downunder Division. This is second time that she has worked for Goway’s
South Pacific Wholesale Team. Purdham’s
first trip to Australia and New Zealand was
23 years ago when she backpacked and
worked for a year. On her return to the UK
she attended university and completed a
degree in Travel and Tourism Management
and spent 10 years working for a UK travel
agency which also allowed her to travel to
many countries around the world. Moving to Vancouver in 2008, she found her
home and wouldn’t live anywhere else in
the world. Purdham’s last trip Downunder
in 2012 was her sixth visit to Australia and
fourth to New Zealand. Her other passion
is running, from 5k to the marathon and
she is about to complete her first ultra run
(50km) this month on the North Shore
Mountains of Vancouver. She can be contacted at [email protected] or 1-888469-2944 ext. 6564. For more information
on Goway, visit Goway.com.
Goway’s Downunder team is welcoming
back specialist agent Tiffany Martinez
to the wholesale Downunder reservations department, bringing with her over
22 years extensive travel background
and industry experience. Before joining
Goway Travel, Martinez started out her
career working in a call centre, then as a
retail travel agent for a total of seven years
before spending nearly 12 years with a
wholesale South Pacific specialist during
which time she travelled to Tahiti, the
Cook Islands, Fiji, New Zealand and Australia. “We are pleased to welcome Tiffany
back to the team at Goway,” commented
Shirley Rourke, Goway’s Downunder
General Manager. “Her industry experience and expertise will be greatly beneficial to our South Pacific division.” She can
be contacted directly at 1-888-469-2944
ext. 6356 or at [email protected].
Goway’s AFRICAExperts has added
Melanie Tucker to the AFRICAExperts
team. “We’re delighted to have her as part
of our team,” said Moira Smith AFRICAExperts General Manager. “She brings a
wealth of experience and expertise to the
department having travelled extensively
to all our key destinations.” Tucker was
brought up in Cape Town, South Africa
but now lives and works in Vancouver.
She has worked in both South Africa and
the UK customizing FIT itineraries for discerning travellers to Africa and beyond.
During her 18 years in the industry she
has held various positions including team
leader, trainer and inbound consultant.
Her passion is for all things Africa and she
says that she will always call Cape Town
her home. Tucker has travelled to six
Featured this week:
G ADVENTURES
Order
your
travel
brochure
today!
1 877 390 9050
WWW.GADVENTURES.COM
100% Guaranteed
Departures: Once your
client has booked and
paid, they’re going!
Lifetime Deposits™:
Should your client need
to cancel their trip, their
deposit remains valid
for life.
24/7 Service: Whenever
you or your clients need
us we’re just a phone call
away.
No single supplements:
We match solo travellers
with a same-sex roommate
to keep costs equal.
ATTENTION
TRAVEL AGENTS:
ORDER THIS
BROCHURE
HERE
www.envoynetworks.ca
Click & Print
topnews/extras
continents but her abiding passion is for
Africa. For more information or to order
your comprehensive Africa travel planner,
call 1-800-245-0920 or e-mail info@africa
experts.com.
The winner of an iPad for completing the
course on the Globus family of brands on
Travelweek’s Learning Centre is Diane Monnier
(right) of Continental Travel Group in Winnipeg.
She receives her prize from Globus Business
Development Manager Connie Szczerba.
Charmaine Singh, President, Connect
Worldwide Canada, has named Afra
Davis, David Han and Marsha Mowers
the Canadian team for the Las Vegas
Convention and Visitor’s Authority.
Davis is the LVCVA Canada’s Western
representative, operating out of Vancouver. She brings more than 15 years of
superior sales and customer service experience, most recently with WestJet Vacations. Davis was a part of the start-up
team at WJV. Prior to her career at WJV,
Afra held positions at Meridian Holidays,
Infinity Holidays and Cathay Pacific.
Han is the representative (Eastern &
Ontario) and has worked with the ConnectWorldWide Canada office since
2012, where he worked on the San Francisco Travel, Choose Chicago and Scottsdale CVB accounts. Prior to joining
CWW, Han worked with the U.S. Commercial Services where he was responsible for logistics and event planning
for key industry events that include the
Discover America Day Reception.
Mowers is the Trade PR representative,
bringing more than 15 years communications experience in Travel, Corporate,
Sports and Entertainment PR. She previously worked with Charmaine Singh on
the NYC&Company, The Arizona Office
of Tourism (AOT), The Greater Houston
Visitors and Convention Bureau (GHVCB) and San Francisco Convention and
Visitors Bureau (SFCVB) accounts. Mowers has also worked for Citytv in Toronto,
St. Joseph Media (WeddingBells and Canadian Family magazines) and Molson
Canadian Hockey House at the 2010
Olympic Winter Games.
marketplace
UPCOMING
SPOTLIGHTS
August 28
s2OMANCE7EDDINGS
s4RAVELFORTHE
September 4
s&LORIDA
s,UXURY4RAVEL
s#HRISTMAS.EW9EAR
'ETAWAYS
September 11
s(AWAII
s!USTRALIA.:3OUTH0ACIlC
s'ROUP4RAVEL
September 18
s!FRICA
s,AS6EGAS
s(OTELS2ESORTS
Why partner with a
Top Employer?
Let our agents tell you!
Our move to a consumer brand with FCA
allowed us to continue the way we did
our business and also offer the wonderful
array of travel products that Flight Centre
offers to our clients. We have a reliable,
supportive administrative team and that
support is something we very much value
and appreciate.
– Charlie and Susan Pitchford
Take your career to the next level
with industry leading commissions,
training and support.
To learn more about this unique
business opportunity please visit:
#ONTACTYOURSALESREPRESENTATIVE
flightcentreassociates.com
or call 1 866 474 3140
CORPORATE &
VACATION AGENT
for one of the country’s
premier travel agencies
Suntastic Corporate Travel Services
in North York has an immediate opening
available.
The successful candidate will have:
s!MINIMUMOFTHREEYEARSCORPORATE
experience (current)
s0ROlCIENCYIN3ABREAND-ICROSOFT
/FlCE0RODUCTS
s%XPERIENCEWORKINGWITH6)0CLIENTELE
3UNTASTIC#ORPORATE4RAVEL3ERVICESHASBEEN
serving the needs of corporate clientele
since 1980. Our boutique operation has
EARNEDSERIOUSACCOLADESOVERTHEYEAR
period from both our travelling executives
ANDOURINDUSTRYPARTNERS
For consideration, please e-mail
[email protected]
marketplace
If you are an independent travel agent looking to affiliate with a host
agency to run your business more profitably and efficiently then
Nexion Canada is the partner for you
WE ARE LOOKING FOR LEISURE
AGENTS TO JOIN OUR TEAM!
Our continual growth necessitates
the hiring of a Leisure Agent for our
Cambridge Location.
WE OFFER:
- Competitive Salary based on experience
- Great Team Environment
- Established Clientele
Retain up to 80% of top commissions
Enhance your skills with training, coaching, and networking
Manage your bookings with your choice of GDS or graphical booking engines
Operate your business efficiently with tools and technology
Differentiate yourself with exclusive Cruise Block Space and supplier offers
Increase your customer base with innovative marketing solutions
Contact us now to become part of our winning team!
www.join.nexioncanada.com | 866.399.9989 | [email protected]
QUALIFICATIONS:
- Exceptional customer service skills
- Ability to work independently as well
as part of the team
- Sabre preferred
- Portuguese is an asset but not a requirement
If you are interested, please email your
resume to [email protected]
Goliger’s Travel Plus
234 King St. S., Waterloo, ON N2J 1 R3
Applications will also be accepted for leisure agents
at our offices located in Brantford, Barrie, Dundas,
Hanover, Owen Sound, Stratford and Waterloo.
We thank all who apply and will contact those
we are interested in interviewing.
Corporate Travel
Consultants
Ottawa, Oakville, Toronto, Montreal,
Calgary, Edmonton, Vancouver & Surrey
Corporate Traveller aims to meet the
needs of small to medium enterprises
and is well known for great service and
highly motivated travel experts.
We currently have openings in Ontario,
Quebec, Alberta, and BC for experienced
Travel Consultants who are passionate
about delivering exceptional service and
handling the day-to-day travel needs of
corporate business accounts.
If you have travel sales experience,
strong computer skills, a personal
customer service approach and most of
all, the limitless motivation that this role
demands, we’d love to hear from you!
LOOKING TO
PLACE A
MARKETPLACE AD?
Enjoy an attractive remuneration
package, plus a host of fantastic benefits!
With a focus on developing a cohesive
team culture with opportunities for
advancement, you will be an integral part
of this well respected Employer of Choice.
Apply online at
applyfirst.ca/job59032
Contact us at [email protected]
or 416-365-1500
cruisingupdate
Nearly 500 agents have signed
up for cruise3sixty 2015
FORT LAUDERDALE — Nearly 500 travel agents have already
registered for cruise3sixty 2015, the only official cruise conference of the cruise line industry.
Already registered agents have taken advantage of the
low Summer Early Bird Pricing for certified active agent
members starting at $95, available through Aug. 30, 2014.
Hosted by the world’s largest cruise industry organization,
Cruise Lines International Association (CLIA), the annual
conference and trade show will take place April 22-26 in
Fort Lauderdale and will feature new elements in addition
to extensive educational
training and networking
opportunities.
Agents are encouraged
to register early, as CLIA
training seminars and ship
inspections, which traditionally sell-out, are on a
first come, first served basis.
CLIA’s 10th annual cruise3sixty conference and
trade show took place this
Christine Duffy
past April at the Broward
County Convention Center in Fort Lauderdale. Of the nearly 1,200 travel agents who
registered for the 2014 event, 59% were graduates or actively
engaged in the CLIA Certification program and a recordbreaking 3,144 participants attended the 18 professional development and training seminars.
“Cruise3sixty 2015 promises to be another record-breaking
conference for agent attendance with even more cruise line
and destination educational opportunities,” said Christine
Duffy, CLIA President & CEO. “The conference has gained an
enviable best-in-class reputation with gold-standard training
and networking opportunities for all attendees. Our agency
and agent partners know that this is the place to be to make
their businesses an even greater success.”
The conference will once again offer more ship inspections
than any other travel show and a comprehensive educational
program that includes CLIA training seminars and the opportunity to earn up to 150 certification credits.
Cruise3sixty also features destination and product workshops from CLIA-member cruise lines, including a CLIA Specialty Cruise Collection and Brand Showcase, as well as general
sessions featuring top cruise industry executives and keynote
speakers. Networking, social and entertainment events such
as CLIA’s annual Hall of Fame Gala keep agents, suppliers and
exhibitors coming back year after year.
CLIA members and non-members can register at cruise3sixty.com. For more on CLIA and becoming a CLIA member, visit cruising.org.
Encore Prestige features
pre-paid gratuities with
Avalon, AmaWaterways
TORONTO — Encore Prestige – Encore Cruises’ luxury division – is featuring an exclusive offer together with AmaWaterways and Avalon Waterways: book a cruise in August and
receive complimentary prepaid gratuities.
Valid on all new bookings made between Aug. 1 and 31,
this offer applies to select departures in 2014 and 2015 on
both cruise lines. For AmaWaterways, the offer applies to any
2014 or 2015 river cruise departure (excluding Africa, Russian
and Douro cruises), and for Avalon Waterways, it applies to
any 2014 river cruise departure, any 2015 ‘Tulip Time’ cruise
or any 2015 ‘Tulips of Northern Holland’ sailing.
Simply ask for the ‘Prepaid Gratuities Offer’ at time of
booking.
Encore Prestige cruise packages offer ‘white glove service’
from start to finish, including reduced business class airfare
with all of its product, dedicated service from its ‘concierge
agents’, as well as a direct reservation line to provide Prestige
clients with the quickest possible service.
For more information, call Encore Prestige at 1-800-7976525 or visit EncoreCruises.com.
THE
THE
®
Sandals Grande St. Lucian
UP TO 15 RESTAURANTS INCLUDED
Only at Sandals Resorts can guests dine around
the world without leaving the resort, with up to
15 specialty restaurants per resort. They’re all
included, all unlimited—and all delicious.
BEST BEACHES
UNLIMITED GOLF
Others may claim to offer golf, but
Sandals includes unlimited golf
with complimentary greens fees
and roundtrip transfers in
Jamaica and Saint Lucia.*
ENTERTAINMENT
Nobody throws a party or puts on
a show like Sandals, with authentic
island shows and sizzling soirees.
Sandals knows the
Caribbean better than
anyone. That’s why
our resorts are always
located on the calm side
of the island, protected
by offshore reefs. And
that means that our
beaches are always
picture-perfect.
SCUBA DIVING
Only Sandals includes unlimited
scuba diving, with two 1-tank
dives, or one 2-tank dive—every
day of guests’ stay.†
ROOMS & SUITES
WATERSPORTS
BUTLER ELITE
BARS
At Sandals, premium brand liquors are always
included, always unlimited, 24/7, at up to
9 bars per resort.
Sandals elevates personal service,
with butlers trained by the Guild of
Professional English Butlers included
in top-tier suites.
Sandals Resorts has
the largest watersports
operation in the Caribbean.
We even include unlimited
motorized watersports,
top-of the-line equipment,
and complimentary
instruction.
Sandals offers the most unique suites
in the Caribbean that are so exotic, so
luxurious and so romantic, we had to
call them Love Nest Dream Suites.
Call 1-800-SANDALS or visit sandals.com
MORE QUALITY INCLUSIONS THAN ANY OTHER RESORTS ON THE PLANET
*Greens fees included in Jamaica and Saint Lucia. Caddies are mandatory but not included. At Sandals Emerald Bay, greens fees may be at an additional cost. †For certified divers.
PADI dive courses and night dives additional. Sandals® is a registered trademark. Unique Vacations, Inc. is the affiliate of the worldwide representative of Sandals Resorts.
ALL FLIGHTS OFFER SUNWING AIRLINES' CHAMPAGNE SERVICE
BOOKABLE ONLINE!
For only $40 each way,
For all guests at no extra cost:
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Elite
Plus
Elite
Nassau
per couple
200
Instant
$
Savings
Book by Aug 26, 2014
TORONTO DEPARTURES
4 NIGHTS
Flight & Hotel
+++
Comfort Suites Paradise Island
SuperSaver Room
Oct 05, 12 & 19
245
$
+ $385 taxes
Flight + Hotel
Atlantis Paradise Island +++++
Beach Tower Terrace Room
Oct 05, 12 & 19
245
$
+ $385 taxes
All Inclusive
Meliá Nassau Beach Resort ++++
Classic Room
Oct 05, 12 & 19
485
$
+ $385 taxes
Toronto departures. “Up to $200 instant savings per couple” is a limited time offer applicable to new bookings only made by Aug 26, 2014 for travel Aug 18, 2014 to Dec 19, 2014. Min. stay of 4
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Softvoyage launches 2 tools: Trip Book, Personalized Vacation

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