Conchita Arceo Malaqui Named General Manager, Retail Properties

March 11, 2006
Conchita Arceo Malaqui
Named General Manager,
Retail Properties
By Barbara Campbell
Conchita Arceo Malaqui has
been named General Manager,
Retail Properties for Outrigger
Enterprises’ Waikiki Beach
Walk, the new $460 million
redevelopment project in Waikiki
that is set to open November 1.
In this newly-created position,
Conchita will oversee all operations
and tenant relations at the new
retail complex. Waikiki Beach Walk
will feature more than 60 tenants,
including Roy’s Restaurant, Holokai
Grill, Yard House, Ruth’s Chris
Steakhouse, Maui Divers, Folli
Conchita Arceo Malaqui
Follie, and Tabora Diamond Head
Gallery, among others.
Conchita, who has more than 25 years of retail and food
distribution experience, brings tremendous retail management
and tenant relations expertise to our team, and knows how to
make a shopping complex run smoothly and efficiently. Prior to
joining Outrigger, Conchita was Assistant General Manager at
the Waikele Premium Outlets. Before that, she was Corporate
Assistant with Y. Hata & Co., Ltd., Hawaii’s premiere food service
distributor. Her early experience in retail included positions
overseeing advertising and promotions for shopping centers on
Guam and in Hawaii.
A long-time Hawaii resident, Conchita is active in the
community, as well as the retail industry. She is a member
of the Activities & Attraction Association of Hawaii and
is on the boards of Hawaii’s Plantation Village, Retail
Merchants of Hawaii, the Waipahu Business Association,
and Waipahu Community Association. She is also a Board
Member and Past Vice President of the West Oahu Economic
Development Association.
Dubai: A Different
Perspective
Politicians and the media have been in
a frenzy over the past two weeks because
a company owned by a Middle Eastern
emirate, Dubai, has agreed to purchase a
British company that manages terminal
facilities in six U.S. ports – New York,
New Jersey, Philadelphia, Baltimore,
Miami, and New Orleans. They fear that
management by a company owned by an
Arab government might open America’s
ports to terrorists. Unfortunately,
terrorism and entrepreneurial activity
are being confused. Actually, Dubai is an
amazing, colorful, bustling sheikdom,
with its own highly-developed Travel
& Tourism industry. The purchase of
an overseas port facilities management
company is just another one of a number
of initiatives designed to make Dubai the
Continued on page 4
Dr. Richard Kelley discusses Middle East issues with
Akbar Al Baker, CEO of Qatar Airways - 2004
Saturday Briefing
Page 1
Employment Opportunities
If you are interested in the positions listed below and meet the qualifications, please submit an in-house
application obtained from your Supervisor or Human Resources. If you have any questions, please call Eric
Ishikawa at (808) 921-6989.
Bell Person (Full Time)
Must have at least six months customer service
experience and be able to lift and carry 70 lbs. Must
also be flexible to work any shift and day. (Application
deadline 3/17/06)
Guest Service Representative (Full Time)
A minimum of one year customer service experience
required. Must be computer literate, have 10-key by
touch skills, and be able to type 30 wpm. Must also
have excellent communication skills and be flexible to
work any shift and day. (Application deadline 3/17/06)
PR Coordinator (Part Time)
Must have at least two years administrative experience.
Excellent communication skills and ability to work in a
fast-paced environment required. Knowledge of Stellex
and Delphi preferred. (Application deadline 3/17/06)
Resort Accountant (Full Time)
Must have at least three years accounting experience,
preferably in the hotel/resort industry, be computer
literate in word processing and spreadsheets, and have
10-key by touch skills. Business/bachelor’s degree in
Accounting preferred. (Application deadline 3/17/06)
Outrigger Keauhou Beach Resort
Executive Housekeeper (Full time)
Must be able to provide overall direction, coordination
and ongoing evaluation of the Resort’s housekeeping
operations. Must have experience as an Executive
Housekeeper or a minimum of two years as an Assistant
Executive Housekeeper in a full-service hotel/resort.
Successful candidate must have excellent verbal,
written, organizational, and computer skills and
the ability to demonstrate and promote hospitality,
teamwork, and standards of cleanliness along
with training and development in a family-oriented
working environment.
Assistant Guest Services Manager (Full time)
Must have experience in a management or supervisory
role and be able to assist in the management of the
Resort’s front office, bell/valet, communications
and reservations operational departments. Excellent
verbal, written, organizational, and computer skills
required. Successful candidate must possess the ability
to demonstrate and promote hospitality, teamwork,
and appropriate decision-making in a family-oriented
working environment.
Executive/Sales Assistant (Full time)
Must have experience in hotel/resort sales and
administration to assist the resort’s General Manager
and Senior Sales Manager in day-to-day operations.
Excellent verbal, written, and computer skills required,
with the ability to multi-task and work independently.
If you are interested in any of these positions at
Outrigger Keauhou Beach Resort, please fax your
in-house application to Therese Glowania at (808)
324-2543. (Application deadline 3/17/06)
Maui Eldorado Resort
Front Office Manager (Full time)
A minimum of two years supervisory hotel guest
service experience required. Must possess excellent
customer service skills and be able to work any shift
and day. If you are interested in this position, please
fax your in-house application to Lorry Balagso at (808)
667-7039. (Application deadline 3/17/06)
See more Employment Opportunities for Embassy Suites on Page 3.
Political Fundraisers
By Lehua Kala‘i
If you are interested in obtaining information regarding Hawaii politics, please call the OHH PAC Hotline at
921-6660 and leave a message on the recorder.
Tuesday, March 14
Representative Mark Moses
District 40 – Royal Kunia, Makakilo, and Kapolei
5:30 p.m. – 7:30 p.m.
St. Andrew’s Priory Courtyard
224 Queen Emma Square
Saturday Briefing
Page 2
Wednesday, March 15
Representative Kyle Yamashita
District 12 – Pukalani, Makawao, Olinda, Pulehu,
Kula, Waiohuli, Keokea, and Ulupalakua
5:30 p.m. – 7:30 p.m.
St. Andrew’s Priory Courtyard
224 Queen Emma Square
Embassy Suites
Employment Opportunities
Since its groundbreaking last April, our
employees have been patiently and anxiously
awaiting to become a part of our new
and exciting venture, The Embassy
Suites Hotel at Waikiki Beachwalk.
Now, after almost ten years of
planning and a year of construction,
we can clearly see how the Waikiki
Beach Walk project is transforming
Lewers Street into Waikiki’s premier
destination, and see the emerging
Embassy Suites Hotel from what once
was the OHANA Waikiki Village, and
OHANA Waikiki Tower.
In preparation for the grand opening of Embassy
Suites later this year, we are searching for talented people
to fill the many management positions available. These
positions will provide fantastic career opportunities for
many of our valuable and talented ‘ohana.
To ensure a smooth transition,
we are now accepting applications
for the positions listed below. If you
are interested in any of the positions,
please submit an in-house application
to the Human Resource Service Center
(HRSC)/OEH by March 24.
We expect the selection process to
be completed by May 1, and transfers to
these new positions will be effective 60
days prior the hotel’s official opening.
In upcoming months, we will be posting many
more positions in the Saturday Briefing, so update
your resume and get ready for this excellent
career opportunity!
Assistant General Manager (FOH)
Will be responsible for overseeing the overall dayto-day hotel Front Office operations, including Front
Desk, Guest Services, and Bell, as well as other related
duties delegated by the General Manager. Must have
at least five years experience in hotel management or
an equivalent combination of education and experience.
Excellent interpersonal and communication skills, as
well as strong organizational, financial, analytical, and
problem-solving skills a must.
Executive Housekeeper
A minimum of two years supervisory experience
in Housekeeping required. Must be computer
literate and have excellent communication (oral and
written), interpersonal, and organizational skills.
Business/bachelor’s degree preferred.
Assistant General Manager (F&B)
Will be responsible for overseeing the overall day-today hotel Food & Beverage operations, as well as other
related duties as delegated by the General Manager.
Must have at least five years experience in Food &
Beverage management or an equivalent combination of
education and experience. Excellent interpersonal and
communication skills, as well as strong organizational,
financial, analytical, and problem-solving skills a must.
Assistant General Manager (Relief )
Provides relief to the other Assistant General Managers
(FOH & F&B), as well as provides management support
to the Housekeeping and Engineering departments.
Must have at least five years previous experience in
hotel management or an equivalent combination of
education and experience. Excellent interpersonal and
communication skills, as well as strong organizational,
financial, analytical, and problem-solving skills a must.
Controller
Must have a bachelor’s degree in Accounting and five
years experience as an Assistant Controller. Must be able
to prepare, read, analyze, and interpret financial journals,
coordinate budgets, and review financial proposals.
Chief Engineer
Must have two to three years experience as a
Chief Engineer or a related position. Must possess
excellent communication skills, be a team player,
and be able to train and motivate. Electrical and
mechanical experience required.
Maintenance Manager
Must have two to three years hospitality
maintenance experience and one to two years
supervisory experience. Must also have good
communication and administrative skills, and be
flexible to work any shift and day.
Revenue Manager
Individual will be responsible for developing
strategies and plans to ensure maximum market
share, revenue, and occupancy growth. Must have
three to five years revenue management experience
and knowledge of reservations, front office, sales, and
computers. Bachelor’s degree a must.
Human Resources Manager
Must have at least three to five years Human
Resources Generalist experience, a Human
Resources degree or certification. Must be detailoriented and able to communicate effectively.
Knowledge of Microsoft Office and Employment
laws a must.
Saturday Briefing
Page 3
Dubai: A Different Perspective
Continued from page 1
premier center for commerce, finance, technology,
communications, and tourism in the Arab world.
Dubai is one of six emirates along the Persian Gulf
that merged in 1971 (a seventh joined in 1972) to form
the United Arab Emirates (UAE). The UAE economy
is based on oil and gas production, which comprises
about 30 percent of the gross domestic product.
Unfortunately, the gas and oil reserves are unevenly
spread around the UAE, with Dubai having only a
small portion of that wealth. Accordingly, several years
ago, Dubai’s sheik, Muhammad bin Rashid al-Maktum,
who is also the UAE’s prime minister, devised a plan
to make his country a global commercial powerhouse
long before its meager supplies of oil and gas run out.
He is succeeding magnificently, and Dubai’s economic
output has tripled in the past decade.
I visited Dubai two years ago and have never
seen so much construction going on at once. Hotels,
shopping centers, condominiums, and office towers
were being worked on around the clock. Around 11
p.m., after a late dinner, our taxi took a wrong turn and
we found ourselves in the middle of a construction site
with a concrete pour underway. Nearby, excavation
of another lot was in progress, and high on the steel
skeleton of a rising office tower on an adjacent parcel
we could see the piercing blue light and showers of
sparks produced by teams of welders. I will never
forget that moment.
Travel & Tourism is booming in Dubai, which
recorded over six million visitors in 2005. The goal
is to reach 15 million visitors annually by 2015. Most
major international hotel chains are represented in
Dubai, and the list is growing.
In addition, Dubai has several homegrown
hotel chains that are expanding to other countries,
including the United States. Jumeirah Hotels
recently purchased the historic Essex House Hotel
in New York City for a reported $440 million, and
the company’s Irish-born CEO, Gerald Lawless, has
plans to expand his chain from 20 to 40 luxury hotels
worldwide by the end of 2009.
Dubai’s Emaar Development is building the
world’s tallest building, the Burj Dubai, with estimated
completion in 2008. The complex will include the
Dubai Armani Hotel, styled by the Italian fashion
designer, Giorgio Armani, which is planned as the
flagship property of another ultra-deluxe hotel chain.
In spite of massive additions to its inventory in the
past few years, vacant hotel rooms are hard to find in
Dubai. In 2005, Dubai’s hotels recorded an occupancy
rate of 86 percent. This put the emirate at the top of
the world league for hotel occupancy, followed by New
York with 83 percent, and Singapore at 80 percent,
according to Khaleej Times Online. Deloitte and Smith
Travel Research report that Dubai hotels generated
the world’s highest RevPAR (Revenue Per Available
Saturday Briefing
Page 4
Room) in the fourth quarter of 2005, ahead of Paris
and New York City.
Dubai-based firms are investing in a wide range of
other projects around the globe, including London’s
famous Madame Tussaud’s Wax Museum. With
a $1 billion investment, they are the third-largest
shareholder in automaker Daimler-Chrysler. According
to Forbes magazine, they have placed money in leading
U.S. private equity funds such as Kohlberg Kravis
Roberts, the Carlyle Group, J.P. Morgan Securities, and
the Newbridge/Texas Pacific Group.
Does this all add up to a country that would do
anything to jeopardize the security of the United
States? It hardly seems likely. At least not as long as
its current regime – admittedly, not an elected one
Continued on page 5
Jumeirah’s Burj Al Arab in Dubai--the world’s tallest all suite hotel
Dubai: A Different Perspective
Continued from page 4
– remains in place. I also believe that one of the most
effective deterrents to terrorism is economic opportunity
and the benefits of participation in the global community
from a position of strength and self-respect, rather than as
a self-perceived victim.
It strikes me that the Dubai ports issue has as
much to do with election-year politics as with security.
It offers congressmen and senators great sound-bite
opportunities. If the deal is killed, it could send out an
unintended message: “If a U.S. ally is treated badly,
what’s the point of supporting America?”
The United States has benefited greatly from the
global economy. Foreign investment is what financed
the growth of the American economy into a global
powerhouse in the second half of the 19th century. Today,
American companies are investing billions of dollars all
over the world, and American shareholders are reaping
the rewards. However, a global economy has to be a
two-way street. Foreign companies must also be free to
invest in U.S. assets. This has essentially been the case
until the Dubai issue cast it into doubt. The Wall Street
Journal reports that 60 percent of the container terminals
at the ten busiest U.S. ports are at least partly managed
by foreign companies, including firms from China,
Denmark, Japan, Singapore, and South Korea.
Perhaps the solution to the Dubai Ports World
deal is to ensure that appropriate legislation is on the
books that would allow the United States to nationalize
the port facilities in case there was an overthrow of the
government in Dubai or the UAE and its replacement by
an unfriendly regime, something that does happen from
time to time in the Arab world. The United States has
done this in the past. During World War I, for example,
right here in Hawaii, the German-owned Hackfeld
company was seized and sold to U.S. owners, who
patriotically renamed it American Factors (which later
became Amfac).
All this may be moot. This past Thursday, The Wall
Street Journal reported that Dubai Ports World tried to
defuse the situation by agreeing to “transfer fully the
U.S. operations” to “a United States entity” with “the
understanding that DP World will have time to effect that
transfer in an orderly fashion and that DP World will not
suffer economic loss.”
Dubai’s international shopping spree reminds me
of the 1980s and early 1990s when Japanese companies
were buying up assets all over the U.S., including many of
the hotels in Hawaii, New York City’s Rockefeller Center,
and the Pebble Beach Golf Resort. That generated an
uproar in Congress and the media. That bubble passed,
and most of the properties the Japanese purchased are
now back in the hands of American corporations and
investors. I think the Dubai bubble will pass too.
In the meantime, whether the port deal goes through
or not, one thing is sure: Dubai will remain one of the
most exciting centers of Travel & Tourism in the world.
Dubai is part of the
United Arab Emirates
located along the
Persian Gulf
Saturday Briefing
Page 5
Airport Check-In—with Luggage Drop Off—Has Taken Off
at Outrigger and OHANA Hotels
By Nancy Daniels
Outrigger is always
looking for ways to enhance
the guest experience when
staying at our Outrigger and
OHANA hotels. That’s why
we partnered last year with
Hawaiian Airlines to offer
free flight check-in at special
kiosks located in the lobbies
of four of our Waikiki hotels
–
the Outrigger Waikiki,
Outrigger Reef, OHANA East
and OHANA Maile Sky Court.
Last month, Hawaiian
began testing an expanded
service at its Hele On kiosks
that allows guests to check in
their luggage as well. The new
expanded service has proven
so popular with Outrigger and
OHANA guests that Hawaiian Airlines has decided to
continue this service on a permanent basis.
This is a really great amenity for our hotel guests.
Remote airport check-in with luggage service lets our
guests who are flying Hawaiian Airlines spend a few
extra hours enjoying all that Waikiki has to offer, not
to mention a more leisurely airport experience when
they bypass lines and head directly to their departing
Hawaiian flight.
At a recent event
where the service
was introduced to the
news media, Blaine
Miyasato, Hawaiian’s vice president of customer
services said, “Together, Outrigger and Hawaiian
have established a higher standard for traveling to and
from Hawaii with this new remote check-in service.
It’s all about convenience for travelers and making the
experience of flying with Hawaiian Airlines as fast and
hassle-free as possible.”
At each of the four hotel lobbies, Hawaiian has its
customer service personnel and versatile Hele On kiosks
available to assist travelers with the remote check-in
process. Customers drop off their luggage, check-in for
flights, and receive their boarding passes and luggage
tags. The entire process takes a couple of minutes.
Hawaiian then delivers the luggage to the airport
for processing through agriculture and security
inspections. At the airport, travelers go straight through
security to the departure gate and pick up their luggage
upon arrival at their destination. The fee for the new
luggage drop-off and delivery service is $5 per bag and
$15 per family (up to 4 passengers in one itinerary).
Customers wanting to check in for flights and only print
boarding passes can do so free of charge.
In addition to our guests, this service is also
available to residents and other non-hotel guests
traveling aboard Hawaiian.
Happy Birthday!
Mar 28: Richard P. Ehinger, Blake E. Sumida, and Bertram B. N. Chock.
Mar 29: Joy K. Uchida, David R. Lee, Renato Dela Rosa, Divina Garcia,
Dolores Constantino, Mildred M. Courtney, Nani J. Naish, Tanya L.
Scanlan, and Robert M. Finan.
Mar 30: Roseminda U. Tangonan and Stella Ann Tomita.
Saturday Briefing is published by
and for employees of
Outrigger Hotels Hawaii.
Editor: Richard Kelley
Senior Editor: Marie Casciato
Assistant Editor: Lehua Kala‘i
Contributing Editors: OHH ‘ohana
Circulation: Marie Casciato
Mar 31: Maverick D. Carey and Connie F. Geer.
Apr 01: Gayle D. Gumayagay, Raquel T. Encomienda, Terencia P.
Vaquilar, Tammy C. Arakaki, Lily T. Y. Gima, Agripina C. Agyapas, and
Elvie V. Amor.
Apr 02: Myna Y. M. Eheler, Eric D. Gorloff, and Martha J. La Benz.
Apr 03: Jessie B. Elterman, Jeffrey T. Tokuda, Edmundo R. A. Villanueva,
Daryl H. Kidani, Mavis J. Lavin, Xiu Ying Choy, Dominador G. Mendoza
Jr., and Il Sun Choe.
Saturday Briefing
Page 6
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Suggestions, comments and news tidbits
are welcome. Submit to Marie Casciato
OEH Executive Office.
© 2006 Outrigger Hotels Hawaii
An Equal Opportunity Employer