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AMSTERDAM FASHION INSTITUTE Pinkie Purdue’s or Exploring the potential of a boutique offering period specific lingerie Final Thesis Author Mari Stenberg Coaches Mr. Joop Smit Mr. Henny Jordaan Amsterdam, 02-06-2009 I, Mari Stenberg, hereby declare that the work presented in this report is, to the best of my knowledge, original and the result of my own research, except as acknowledged, and has not been submitted to any other educational institute. Mari Stenberg, 222760 2/74 02-06-2009 Preface When deciding on a subject for my final thesis I wanted to ensure that I would have a subject that was, obviously, relevant and realistic, but also something that would inspire me throughout the period and that would enable me to use my creative and conceptual skills. These are the skills that I hope to include in a future job, so I found it important to have a thesis that could contribute, at least in a small way, to this future. My personal interests that I am most passionate about are part of the culture of the forties and fifties, the style and the glamour of those days inspires me greatly in what I do in life. I am also fascinated by burlesque and pin-up art, as well as the different music styles of the decades. In addition, the product group I find most interesting to work with is lingerie, both vintage and contemporary. Furthermore, I have come to conclude that it would suit me very well to own my own business relating to these interests, especially seeing as the job opportunities in any of these fields are quite limited. With my creative instinct and the knowledge I have acquired at AMFI, as well as during my minor Entrepreneurship at the Hogeschool voor Economische Studies (HES), I feel confident that I have the capacity of going through with such an endeavour. Therefore, my chosen subject is: Is there a demand for a faux vintage lingerie boutique in Amsterdam, and does it have potential to be a profitable business? To begin with, a definition of faux vintage lingerie is in order. These are not items that have been previously worn, but items that are made by the use of original vintage patterns, slightly altered if needed in order to fit the modern body. Furthermore, the production process follows that of (in our case) the forties and fifties, and the textiles used are mainly textiles that were also available and widely used in that time. To answer the first part of the research question I have had to do research into the lingerie market in Amsterdam, exploring what is offered at this point. This was an interesting process, and one that confirmed that there was no concept similar to what I wanted to develop. Furthermore, I conducted a survey in order to see if there was a demand, and in that case what the key issues were for the potential customers. I also kept a keen eye on movements within the culture and had informal talks with women interested in the vintage style to have a well rounded view of what was needed by the consumers. Lastly I did desk research on the lingerie market in the Netherlands and in the EU, on the population in general, and on the economic climate and the impact that might have on a starting business. After concluding on there being a demand, I moved on to the concept of the boutique. Many decisions are based on instinct and aesthetics, but are also supported by input obtained from women during the process. I have been inspired by movies from the thirties through fifties as well as books on burlesque, pin-ups, lingerie and films. I found this to be the most interesting part of the process as I got to immerse myself in the culture and educate myself further on this era. In addition, I have done research on suppliers, concluding on the two I find have the best offering both regarding quality and price, and we have had contact to discuss terms. I have also looked into the regulations relating to business owners in the Mari Stenberg, 222760 3/74 02-06-2009 Netherlands as well as having to refresh my knowledge on finances and marketing in order to make the strategy and predictions. The latter was the most strenuous as I am more inspired by the creative process than the more theoretical aspects. However, I am happy to have had a thesis including both fields, as I have improved on a weakness while getting motivation from the more inspiring tasks. As a total experience writing a thesis has been challenging and somewhat intimidating, especially in the beginning when the process is not yet structured. However, the process has also made me explore my professional goals and my capabilities, finding my passion and the security of communicating my ideas to others without fearing the feedback. The most challenging part has been to focus my attention on the task, but as the picture of how the business would look like has taken form the inspiration to write and to do further research has grown, too. I would like to thank Joop Smit for important input that has lead me to do better research, and also all the women that have given me priceless inspiration. I hope my passion for the boutique – Pinkie Purdue’s - shines through and inspires you too! Amsterdam, May 11th 2009, Mari Stenberg Mari Stenberg, 222760 4/74 02-06-2009 Table of Contents Executive Summary p. 1. Introduction 8 2. Market Analysis 2.1. 2.2. 2.3. 2.4. 2.5. 9 Current market situation Results questionnaire Competitor Analysis Total Market and Aspired Market Share Conclusion 3. Concept 3.1. 3.2. 3.3. 3.4. 3.5. 15 15 16 16 19 22 Marketing Mix Marketing Budget Control Implementation 22 27 27 28 5. Organisational Plan 5.1. 5.2. 5.3. 5.4. 5.5. 30 Legal Issues The Shop Wages Suppliers Delivery Plan 30 31 31 31 33 6. Financial Projections 6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 9 11 11 13 14 15 Background Mission Company Description Customer Analysis Location and Lay-Out 4. Marketing Plan 4.1. 4.2. 4.3. 4.4. 6 35 Investment Plan Income Statement Balance Sheet Ratios VAT and Reporting Exit Strategy 35 36 37 38 38 38 7. Goals and Future Plans 40 8. Conclusion 42 Sources 43 Appendices A. Questionnaire B. Results Questionnaire C. Location D. Registration Trade Register E. Buying Plan, WKD F. Buying Plan, KMD G. Income Statement; Better Case Scenario H. Income Statement; Worse Case Scenario I. Cash Flow Statement 49 54 58 60 64 69 71 72 73 Extra: Product Booklet Mari Stenberg, 222760 5/74 02-06-2009 Executive Executive Summary Summary Over the last few years Amsterdam has seen an increasing interest both in vintage fashion and in events such as burlesque shows, rockabilly parties and clubs emulating night clubs of the prohibition age. The burlesque scene, especially, has grown rapidly over the last year due to the initiative of a small group. Now, you find at least three different show concepts1 in Amsterdam, with audiences of all ages and lifestyles, and this adds to the interest in vintage glamour. For a woman wanting the look of the forties or fifties, when we saw the last revival of burlesque and the golden days of the pin-up, shape wear and lingerie are crucial elements of the styling as a whole. However, there are no retail concepts in Amsterdam catering to the need of period specific lingerie and shape wear. The offer of vintage inspired lingerie is restricted to contemporary products making use of vintage inspired styling, but leaving out the properties needed to acquire a vintage silhouette. Pinkie Purdue’s aims to fill this gap in the market by supplying lingerie, shape wear, corsets and hosiery based on vintage patterns, textiles and production methods in a nostalgic and inspiring boutique in the centre of Amsterdam. The products will have an excellent price/ quality ratio, with prices ranging from € 5 to € 55 for all products, except the handmade corsets which will be priced between € 110 and € 170. Focusing on carrying a wide range of sizes and styles, Pinkie Purdue’s wants to give all women the opportunity to look and feel amazing without breaking the bank. The products will initially be supplied by the English brands What Katie Did and Kiss Me Deadly. Pinkie Purdue’s will be the only physical store supplying these brands in the Netherlands. In addition, there is one national online store, as well as several international stores, supplying some of the same products. However, the possibility of trying the products on and getting educated help while still having the same or lower prices than the online retailers give Pinkie Purdue’s a competitive edge. Pinkie Purdue’s will mainly target two groups of customers, the lifestyle buyers who look for pieces fitting their vintage lifestyle, and the contemporary buyers who are either part of the increasing group of women looking for undergarments that correct the silhouette, or women who simply want to find unique, fun and sexy items. However, our choice of products will always be a reflection of what is demanded by the lifestyle buyers. In order to make this concept a reality an outside investment of € 50,000 is needed, which will give the investor 25% stake in the company in return. The total investment budget is € 84,433 and will mainly be used for equipment, starting inventory and marketing. The marketing efforts will focus on social networks, presence at or collaboration with suitable events such as Amsterdam Burlesque Carnival, some advertising (including the distribution of flyers), and to kick it all off - a launch party. In addition there will be a loyalty program as well as workshops and special promotions throughout the year. 1 Burlesque Freakout, Burlesque-a-go-go and Royal Dutchess Burlesque Mari Stenberg, 222760 6/74 02-06-2009 Pinkie Purdue’s is aware of the difficult economic climate of today, and although this decreases spending it also makes consumers even more aware of price/ quality ratios, which is one of Pinkie Purdue’s’ strongest points! This, in addition to a need for affordable glamour in times of economic hardship, can help shelter Pinkie Purdue’s from some of the impact the economic downturn has on retail. Taking a moderate outlook, Pinkie Purdue’s aims to have a turnover of € 144,580 (excl. btw) in the third year, which gives a profit of € 10,047. This translates to 0.02% of the total market of ‘underwear, foundation wear, pantyhose, tights, socks and stockings for women and girls’. From an investor’s point of view this moderate prediction would provide an average yearly return on investment of 5.15% after a five year period. The author has a strong belief in the success of Pinkie Purdue’s. The aim is to be an institution – not only the place to go for period specific lingerie, but also for inspiration, for workshops, and for shows. This is achievable as long as we stay true to our core values and continuously bring unique, inspiring products on the market without ever losing sight of the needs of the customers! Mari Stenberg, 222760 7/74 02-06-2009 1. Introduction This report was written in order to answer the questions ‘Is there a demand for a faux vintage lingerie boutique in Amsterdam, and does it have potential to be a profitable business?’. The greater aim was to explore if opening such a boutique would be a feasible future plan for the author. The preliminary research carried out consisted of looking at the lingerie market in Amsterdam and the Netherlands in general, how much it is worth and which players there are. The developments in the economy and population were also examined, and, finally, a survey was carried out to map out the current lingerie habits of women in Amsterdam and to discover any potential demand for faux vintage lingerie. More about this can be found in chapter two. It was concluded that there was, indeed, a gap in the market, and with help from the conducted surveys, informal conversations with potential customers and an exploration of the international market for faux vintage lingerie a concept was born; Pinkie Purdue’s. Chapter three provides all information on this concept, along with visual inspiration for a more complete picture. In chapter four the marketing efforts will be thoroughly explained. The strategy was defined drawing on personal experiences as well as seeking the help of professionals in the marketing industry. The key point was ‘how to get maximum exposure on a minimal budget. To be able to run the business appropriately, research on the Dutch laws that govern retail, entrepreneurship, labour and import was carried out. This was uplifting, as the procedure of opening a business in the Netherlands is quite straight forward. Only a few points needed mentioning and those can be found in chapter five. Here you will also find a description of the suppliers along with the delivery plan. Finally, the question still needing an answer was if a boutique selling faux vintage lingerie could be a profitable business. In chapter six you can find the financial projections which positively confirm the profitability of such a business, followed by an if-all-fails exit strategy as well as goals for the future. In the back of this report you will also find a booklet displaying all products that will be present in the store on the opening day. Mari Stenberg, 222760 8/74 02-06-2009 2. Market Analysis Is there room for Pinkie Purdue’s in the Amsterdam retail market? And what are the key opportunities and pitfalls? This chapter comprises an analysis of the independent research, the market in general and an overview of the competitors. 2.1 Current market situation Economic development Over the last years the inflation in the Netherlands has been kept low. It went from 4.1% in 2001 to 1.7% in 2005, mainly due to a slack labour market with minimum wage increases and quite fierce price competition between retailers.2 In the period 20082012 the Dutch economy is expected to grow with 2.1 % in average.3 This expectation must be seen with critical eyes due to the economic crisis we are currently in. Predictions are changed often, as efforts are being made around the world to relieve the worst impacts of the crisis. However, one thing that seems to be agreed upon is that there is still a long way to go before the economy will see a positive trend, something that affects the retail sector negatively.4 This is also reflected in the consumer confidence, which has decreased by 16 points from April 2008 to April 2009, and the outlook consumers have on buying power in the future, which has decreased with 8 points in the same period (ill. I). Consequently consumers look for bargains, added value, and a company they trust. 0 Apr. 08 Jul.08 Oct. 08 Jan. 09 Apr. 09 -5 -10 -15 -20 -25 -30 -35 -40 Consumer Confidence Future Buying Power Ill. I: Consumer confidence and buying power. Source: CBS 2 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 14. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 3 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 4. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 4 Savilles. The Netherlands Retail Market, Autumn 2008, p. 3. http://www.savills.nl/dotcontrol/filemanagement %5Cfiles% 5Cresearch/Dutch%20Retail%20Market%20-%20Autumn%2008%5B1%5D.pdf Mari Stenberg, 222760 9/74 02-06-2009 This trend of conscious spending is very likely to continue when the economy starts growing again, as private economy needs to stabilise after the crisis and consumers have become more sceptical to big companies. After the overwhelming spending in the years prior to the crisis, the years after are likely to see less people spending beyond their means and more need for value behind the products.5 Lingerie Consumption Quality is probably the most important aspect for lingerie today. Although consumers are price conscious they are focused on finding the best price/ quality ratio6, and this is especially true in the mid price segment. Other important aspects in this segment are the styling, the fit and the brand names themselves.7 It is also a bigger competition in the body wear market now than before as retailers and manufacturers increasingly include body wear in their selection.8 Erotic themes have also become more and more popular.9 In 2007 women bought on average 2.1 bras each, 75% of which were wired. When it came to briefs; G-strings, hip-high styles and the waist styles were equal in popularity.10 The average expenditure for bras were € 15.70, and for briefs € 3.20.11 The presence of retailers in the mid- and low price segment increasingly offering underwear caused the average price to be low. In 2007 imports of bras increased 25% and import of girdles and corsets increased, too. The sale of sets (bra+panty) decreased, and so did the sale of corselettes.12 Population Currently, around 12% of the population consists of girls in the age group 15 to 24. These consumers tend to spend more on fashionable underwear and accessories.13 Approximately 18 % of the population is in the age 50-64, and they look for body wear of high quality and that are supportive. Consumers in this age group are also those who spend, on average, the biggest amount of money on body wear.14 In general the Dutch consumer is getting larger15. Currently 50% of the bras sold have cup size D or bigger16, and the combination of a high cup size and a small under5 The Economist, 2009. “From buy, buy to bye-bye”. 6 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 9. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf 7 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 10. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf 8 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 5. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 9 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 4. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 10 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 2. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 11 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 28. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf 12 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 13. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 13 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 3-4. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 14 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 7. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf 15 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 10. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf 16 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 4. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf Mari Stenberg, 222760 10/74 02-06-2009 breast width is also increasing. Furthermore, the need to improve on your body shape results in the popularity of correcting items, such as the push-up bra and briefs with stomach correction.17 2.2 Results questionnaire In appendix A and B you will find the questionnaire and the results of the questionnaire passed out to women who live in or regularly visit Amsterdam. Here I will give insight in the most important information drawn from this questionnaire. Firstly, the most popular place to buy lingerie in Amsterdam is H&M and Hunkemöller, and for hosiery H&M and Hema. When it comes to vintage inspired lingerie the few names that were mentioned were Agent Provocateur, H&M and Hunkemöller. Some recipients said it was easy to find vintage inspired lingerie in stores like H&M but this is most likely caused by a different way of interpreting “vintage inspired” as you will not find items using replicas of vintage patterns in these stores. The general consensus was, however, that these items were difficult to find, and if found there could be issues with sizing and pricing – it is often regarded as expensive. That was also what was seen as the biggest challenges in shopping for these items; that it was too expensive, too difficult to find a good fit as well as to find items where the design is not too old fashioned. The input given on the most important factors when shopping for vintage inspired lingerie was (in no particular order) comfort, perfect fit, waist accentuation, rich detailing, it being authentic with an edge, seductive and romantic. The most important for the boutique itself was that it offered a broad range of sizes, showing products that have a good price/ quality ratio with a feeling of exclusivity, in an atmosphere closely linked to the products with professional staff providing advice, fitting help and good service in general. The questionnaire also shows that out of the 131 women who answered, 61 would visit a shop specialising in faux vintage lingerie if it existed in Amsterdam, either to shop or just to look. Furthermore, 33 of those women wear vintage inspired lingerie regularly. 2.3 Competitor Analysis The concept of vintage inspired lingerie is currently quite in fashion. However, the products that are being sold use the inspiration mainly for prints and concept without using the patterns from before. This is mainly due to the continuous efforts made in developing patterns that suit the body optimally, and the patterns of today are a great improvement on those of fifty or sixty years ago. Subsequently, there are only indirect competitors to a boutique supplying lingerie based on patterns from the forties and fifties, as none of the other retailers offer items which provide a vintage silhouette. My competitors are mainly fashionable lingerie retailers, but also (inter)national websites providing the same products as I do. Below I will give an overview of the main competitors in Amsterdam and online. 17 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 11. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf Mari Stenberg, 222760 11/74 02-06-2009 J.C. Creations J.C. Creations is located in Baron G.A. Tindalstraat in Amsterdam. They are specialised in corsets and have private production of those in the Netherlands. They offer ready-to-wear or custom made corsets and cater both to private customers as well as to theaters and other professional buyers. As one of the few corsetoriums in Europe they have customers from the Netherlands as well as from all surrounding countries, something that gives testimony to their high quality level. The products they sell are underbust corsets, overbust corsets, suspender belts, petticoats and accessories for these items. Their underbust corsets cost from € 195 and upwards, and their overbust corsets cost € 295 and upwards, which places them in a higher price segment than Pinkie Purdue’s. Paars Lingerie Paars is situated in Spuistraat in Amsterdam and have an inviting atmosphere. They sell elegant and sexy items that are often inspired by vintage fashion and glamour, but without giving the silhouette. The prices are above the price point of Pinkie Purdue’s; most bras are around or above € 200, and panties and suspender belts can be above € 100. They do have one brand of shape wear, Rago Salon, and sell open bottom girdles, waist cinchers and suspender belts with an average price of € 70. Furthermore, Paars also sells corsets. The range is limited, they have four to five styles, and the prices are between € 200 and € 400. The corsets are produced by J.C. Creations which you will find more information about above. However, according to employees they do not sell many corsets as their Dutch customers are more interested in relaxed clothing and lingerie. The concept of the store itself is very appealing. They have a big open space nicely showing of the brands they sell (incl. D&G, La Perla, Christian Lacroix, Worth and Chantal Thomass), and the interior has a classy and feminine feel. The staff is helpful, and to get the whole picture of how you look in the lingerie there are high heeled shoes and adjustable lighting in the fitting rooms, as well as robes if you need to go out and look at other products. Small touches like these make the store very competitive; however the price level places them in a different segment than Pinkie Purdue’s. Stout Located in Berenstraat in Amsterdam this shop is a mix between an erotic shop and a lingerie boutique. It has a classy look that appeals to women and sell different kinds of lingerie and nightwear, as well as some hosiery. Most of the brands they sell have a contemporary sexy and/ or feminine look, but they do have a few items that are leaning more towards shape wear. However, the vintage silhouette is not really in focus and the price level is quite high, with prices ranging between €80 and €300 for different types of items. What makes Stout more of a competitor is that they too have corsets by J.C. Creations, but, like Paars, only carry a few styles with the price ranging from € 200 to € 400. They are not well exposed, hanging a bit out of view so it does not seem like the biggest contributor to their revenue. Mari Stenberg, 222760 12/74 02-06-2009 While Stout may share my potential clientele, the competition will not be great as the concept is focused on erotica in general and only shows hints of vintage inspiration. Suzet Lingerie Shop, www.suzet.net This is the biggest competitor in The Netherlands as they carry many of the brands and products that Pinkie Purdue’s will carry and they are also in the same price segment. However, it is an online shop bringing with it the difficulty of not being able to try items on. To counter this they do offer a possibility of coming to their office in Hoorn where they keep open for fittings for four hours a week, but this is, as the author sees it, only a real option for those living in the surrounding area. In April 2009 Pinkie Purdue’s was also made aware of a surprisingly similar online store called Mioki Lingerie (www.mioki-lingerie.nl). The two stores share physical address and product lines; however it is not communicated in any way on their websites that they are the same business. Furthermore, the suppliers What Katie Did and Kiss Me Deadly refer to Suzet as their only stockist in the Netherlands today. The author does not know, at this point in time, whether or not they are connected in any way – however the likelihood seems to be big. What Katie Did, www.whatkatiedid.com The website of our supplier is a competitor as they have an online store with the possibility to ship to the Netherlands. More information about the brand can be found in chapter 5.4. The worry with a supplier being a competitor is that customers might try something on at Pinkie Purdue’s and then purchase it online from the supplier. In order to prevent this it is necessary to keep the prices very close to those of What Katie Did and subsequently removing the benefit of buying online. 2.4 Total Market and Aspired Market Share In 2007 the Netherlands held 920 shops for body wear18 and the total turnover was €1,375 million at consumer prices. This is expected to grow to €1,450 million in 2009.19 The total consumption of the items which are interesting for me – underwear, foundation wear, pantyhose, tights, socks and stockings for women and girls amounted to €709 million in 2007. The market share of independent retailers in the total body wear market was 7%, or € 96.25 million.20 With a turnover of 144.580 in year 3, Pinkie Purdue’s aims to get 0,02% of the total relevant market. This will not be taken from one specific competitor, but from different chain stores and online stores where my customers used to look for similar items. 18 Hoofdbedrijfschap Detailhandel. ‘Aantal Winkels’. http://www.hbd.nl/view.cfm?page_id=4043 19 19 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 1. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf 20 20 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 6. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf Mari Stenberg, 222760 13/74 02-06-2009 2.5 Conclusion The SWOT analysis below narrows in on the key threats and opportunities as described in this chapter. The strengths and weaknesses of Pinkie Purdue’s will be elaborated on in the following chapter, but this overview gives a quick insight in how the boutique will secure its place in the lingerie market in Amsterdam. Opportunities • No other shops specialising in lingerie and shape wear based on vintage patterns • No other shops offering corsets for under € 170 • Growing interest in and expansion of the burlesque scene • Higher demand for correction wear, especially in the older age group where you find the highest disposable income • Economic crisis Brings glamour back Threats • Several other shops offering corsets, however at a higher price point • Dutch consumer’s need for comfortable clothing • Online stores selling the same products leading to customers using Pinkie Purdue’s as a fitting room for those. However, this can be controlled by pricing. • Fluctuations in the exchange rate leading to more expensive products or lower profit margin • Economic crisis Lower disposable incomes Strengths • One-of-a-kind boutique in Amsterdam • Unique, high quality products • Excellent price/ quality ratio • Knowledgeable staff who can provide first-rate help in creating an authentic look • Wide range of sizes, and corsets especially made for bigger busts • Corsets with a low price point • Convenient location Weaknesses • No practical experience in lingerie retail • Small shop floor leads to a smaller collection Mari Stenberg, 222760 14/74 02-06-2009 3. Concept Through the market research discussed in the previous chapter it became clear that there is room for a boutique providing faux vintage lingerie in Amsterdam. Still, to survive customers must be offered a unique experience, something worth returning to. This chapter aims to explain how this will be done and who the experience will be created for. 3.1 Background Background The idea for Pinkie Purdue’s was brought on by the revival of neo burlesque and the increasing mainstream interest in vintage fashion. What was noticeable in Amsterdam was that although there is a big group of women interested in the style of the forties and fifties and there is an array of shops and events catering to this interest, there was no shop offering the lingerie of that era. To be able to recreate the genuine look of that time the foundation wear is a crucial aspect, so consumers looking for this were forced to buy online with the complications that might bring such as the difficulty of getting the right fit, the difficulty of judging quality, and the waiting time. 3.2 Mission Pinkie Purdue’s’ mission is … To be the place to visit for high quality, mid priced faux vintage lingerie for women of all age groups. Customers will experience excellent service from knowledgeable and inspiring staff that will help them create the desired silhouette. Ill. II Mari Stenberg, 222760 15/74 02-06-2009 3.3 Company Description Pinkie Purdue’s aims to fill a gap in the market by introducing a collection of lingerie, corsets and hosiery based on patterns and styles from the forties and fifties. An excellent price/ quality ratio is of utmost importance, only second to the products being actual reproductions using vintage patterns, or patterns that are adjusted but still gives the correct silhouette. Other than the products, what differentiates Pinkie Purdue’s from other lingerie shops is the knowledge the staff has of the fashion and culture of the forties and fifties, and hence the service they can give to customers in finding the correct products, not only for their body type but also for the authenticity of their look. The products that will be sold are, amongst others, bullet bras, waist cinchers, suspender belts, frilly knickers, and seamed stockings, along with a wide assortment of handmade, waist reducing corsets. Most of the products are made using not only patterns from the forties or fifties, but also using fabrics and techniques most popular back then. The prices for tops and bottoms will range between € 10 and € 40, shape wear between € 30 and € 55, and you can acquire a beautiful corset spending between € 110 and € 170 – which is unique in Amsterdam. Articles like hosiery, gloves and accessories range between € 5 and € 30 depending on the exclusivity of the product. In addition to the above mentioned products Pinkie Purdue’s will provide limited edition lingerie, relevant books, DVD’s and music, and other items that could be of interest to the customers. The full collection with prices can be found in the buying plan in appendices E and F, as well as in the product folder attached in the back of this report. Pinkie Purdue’s hopes to create a one-of-a-kind experience through offering unique products for all women in a luxurious, warm and friendly atmosphere where the key focus is on making the customer feel beautiful inside and out! 3.4 Customer Analysis The future customers of Pinkie Purdue’s can be divided in two groups. One is the lifestyle consumers - the women who want a vintage silhouette and that are interested in and apply the culture of the forties and fifties to their daily lives. The other is the contemporary consumers - the women who look for fun or sexy items for special occasions or those who need supportive foundation wear in general. I will try to give an impression of the typical customers, but it is difficult to define a specific target group as individualism has such a strong presence in the Netherlands21, and maybe in Amsterdam in particular. 21 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 3. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf Mari Stenberg, 222760 16/74 02-06-2009 . Ill. III The lifestyle consumers are mostly distinguished by their look. They use make-up, hair styles and vintage (inspired) clothing to show their taste, and, usually, this style goes toward rockabilly, pin-up, or glamour. It is important for them to have knowledge about the vintage styles and to use authentic products. Therefore they need less information in the store, unless this is a newly discovered interest in which case Pinkie Purdue’s needs to be able to supply them with true and in depth information. These customers will expect to find proper period specific products giving the correct silhouette, without a pronounced modern twist. The women in this group will often be interested in music from those days - jazz, rock’n roll, and blues to mention a few - and also in vintage design, films and fashion. They often work in creative industries where they can apply these interests. It will be important that the shop mirrors this, and gives them the feeling of walking into another time – a time they often feel a stronger connection to conceptually than that of today. However, even though into vintage styles and culture, these are women living in 2009 with studies, jobs and social lives that are, in many aspects, more stressful than 60-70 years ago. Therefore, they do appreciate accessibility and “efficiency”, being able to go to one store for several needs. Mari Stenberg, 222760 17/74 02-06-2009 Furthermore, they are women who take pride and effort in how they look and who are willing to spend a little extra to gain the desired look. However, as for everyone these are not the easiest of times, so the importance of high quality to a low price will be strong. As for the contemporary consumer, they too can be all age groups. It is expected that this will be a mix of younger women looking for sexy products or products for a special occasion, and slightly older women aiming more for shape wear to make that new dress look spectacular. Of course, these groups will also be mixed. The last group is especially interesting as Dutch people are in fact getting heavier22 and as there is a growing group of women over 50 who have a bigger disposable income than other age groups.23 These women will either buy out of vanity or because they have used similar items since they grew up in the forties or fifties. They tend to be loyal customers when they find a shop they like and the products live up to their expectations, and they want to be treated accordingly. The women looking for a product for special occasions will usually look in several shops before buying, depending on their disposable income. What is important for them is that they will fit in where they are going without showing up with an identical product as someone else. Therefore, offering unique products and having a steady supply of new items is key so that they find something new with every visit. They too will be loyal if they continue finding new, inspiring items in your shop, but are easy to loose when something new catches their eye. 22 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 10. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf 23 CBI Market Survey: The Bodywear Market in The EU, 2008, p. 7. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_1EU1.pdf Mari Stenberg, 222760 18/74 02-06-2009 3.5 Location and LayLay-Out Pinkie Purdue’s will be located in the city centre of Amsterdam, and for the purpose of giving the clearest vision possible on the strategy an example location has been found at Singel 163. The style of the boutique aims to give inspiration and joy, and attention is paid to high quality furniture and textiles to create a luxurious feel, while detailing is fun and quirky to make the boutique more accessible. The boutique will be 50 m2, with a storage space of 30 m2. The products will be displayed on racks and shelves on the wall, on tables in the middle of the boutique and by the cashier. Due to the small floor space all sizes will not necessarily be displayed for each colorway, but it will be clearly communicated that the staff will find the right size for you. There will be two fitting rooms spacious enough to fit the corsets properly, and they will all be equipped with several mirrors, as well as robes. There will be an area with relevant books and magazines for inspiration and a jukebox with vintage music to set the mood. On the walls you will find inspiring pictures of stars, pin-ups, and burlesque and vaudeville performers both of today and the by-gone-eras, as well as old lingerie advertisements. An example of a desired lay out is shown below. In addition to the ranges of lingerie, hosiery and corsets, a space will be dedicated to special items of interest. This can be books, purses, flowers, fans, tassels, and every other (un)imaginable item. Pinkie Purdue’s will also offer space for any potential amateur or professional designers of hats, fascinators, jewellery or other small items to continuously have a fresh and varied collection. The staff will have vintage styling, and it is important they are approachable and knowledgeable both on lingerie in general as well as about forties and fifties culture and fashion. Floor plan (ill. IV) A B C Mari Stenberg, 222760 19/74 02-06-2009 A - Left Wall (ill. V) To the far left you find the window display and in the far right is the cashier desk with a glass display for accessories. In the mahogany shelves to the left and right, shape wear will be displayed, both hanging and folded on top, and in the 20 drawer shelf in the middle there will be space for stockings – the drawers will be open in this case – and for small items like suspenders and bra pads. On the tables in the middle, there is space for bras and knickers. Additionally there are small shelves on the wall for interesting products like fascinators. B - Back Wall (ill. VI) The cashier desk is seen again to the left, in front of the door to the storage area. Between this and the fitting rooms to the right, you will find the seating area where inspirational material will be displayed, and where the jukebox will be located. Mari Stenberg, 222760 20/74 02-06-2009 C - Right Wall (ill. VII) This wall sees the entrance area to the far right, where you can see the alarm fixture next to a rack for flyers and information. Further into the boutique, to the right in the picture, the display for corsets is found, and next to that a wardrobe with corsets, Vargas dresses (see product booklet) or other fitting items. Above the corset display there are two long shelves for products like hats and fans. To the far left you will find the two fitting rooms. Mari Stenberg, 222760 21/74 02-06-2009 4. Marketing Plan Having established a concept and a place in the market, making our presence known is the next step. Below you will find a complete impression of the marketing efforts necessary, and through which Pinkie Purdue’s hopes to encourage word of mouth advertising and securely building a loyal customer base. 4.1 Marketing Marketing Mix Product Pinkie Purdue’s will offer its customers new, inspiring products with a good price/ quality ratio. The products sold will be lingerie, shape wear, corsets, hosiery, and accessories to these products, as well as other small items that are either requested by the customers, or that management sees as adding value to the products already offered. All products, except for books and accessories, will be total or close reproductions of products made in the 1940’s and 1950’s. Price The price of Pinkie Purdue’s’ products will range between € 5 for a pair of stockings to € 170 for a handcrafted corset. All prices are continuously reviewed to make sure customers get the best price/ quality ratio possible in this market. Furthermore, as many of the products will also be available online, the prices in the online market will be examined regularly to make sure we stay competitive. There will be a bi-annual sale, in July and January, as well as small sales throughout the year if this is necessary for less popular products. In addition we will continuously have promotions where you either get a small, and for us cheap to produce, product for free with a purchase above € 50 or a discount on events we collaborate with. Promotion As a starting company wanting to provide its customers with lower prices than competitors, it is important to attract these customers without too high costs. Our promotion efforts will always be based on this and our strategies are as follows; Strategy #1: Location The location of Pinkie Purdue’s in the centre of Amsterdam, close to several important shopping areas and tourist hubs, will encourage traffic in the shop on its own. This is of high importance when it comes to serving the tourist market as the other promotion efforts are mostly local, and also in order to make our presence known to those who are not necessarily in our target market. The budget for the rent of the store will not be included in the marketing budget, as it will fall under location expenses. Mari Stenberg, 222760 22/74 02-06-2009 Strategy #2: Website Pinkie Purdue’s will have an informative website, with the concept, products, location, and the possibility to contact the boutique for personal requests. It will show new arrivals, upcoming events and give information on how to care for your products. We will also have information and tips on how to get the correct silhouette and styling as well as links to other shops or websites that are complementary to Pinkie Purdue’s. The address is http://pinkiepurdues.blogspot.com/. Ill. VIII Mari Stenberg, 222760 23/74 02-06-2009 Strategy #3: Social Networks In addition to the official website, Pinkie Purdue’s will have pages at Facebook (ill. IX, left), Hyves and MySpace. These pages will be updated as often as the website, whenever something needs to be communicated. Pages such as these are important as they are more interactive than a website, and in addition to us communicating to our customers we can also receive crucial information and inspiration from them. Another aspect is that it provides a community for vintage enthusiasts in Amsterdam which can strengthen the emotional attachment to the brand. Strategy #4: Launch Party In order to make our presence known in the area and attract customers there will be a launch party in and around the store. Personal invitations will be given to prominent figures in the burlesque and rockabilly community and there will be flyers spread out to and through friends, networks and the general public. Models will show off our most interesting products, there will be champagne, cake and goody bags, and to end the evening we will have live music as well as a burlesque performer (or three). Strategy #5: Loyalty Programs It is important for Pinkie Purdue’s to know exactly what the customers want, so we will have a small system tracking purchases and storing personal information acquired from the customers. This will be used solely to send newsletters on upcoming events and new products, and to assist while shopping as key sizing information will also be stored. Furthermore, participants will be prioritised for workshops and other events. As we are such a small company to start with, this will be done on a small scale, but as we expand more attention will be focused on analysing the gathered data. Strategy #6: Workshops Workshops in period specific make-up, hair and styling, creating fascinators and pasties etc. will be held on a regular basis, drawing on the talent of the staff and their network. Customers will be charged a small amount, €10-40 depending on the subject, to participate. Mari Stenberg, 222760 24/74 02-06-2009 Strategy #7: Events & Special Promotions We look to collaborate with the burlesque community and will offer performers a few items to try, to generate word of mouth advertising. We also aim to have a presence at the Amsterdam Burlesque Carnival, as well as any other upcoming events, to create a bigger network for further collaborations. Through this network special promotions will be made, where, in example, customers of Pinkie Purdue’s get a discount for events, and vice versa. The staff of Pinkie Purdue’s also has personal connections to this community which could help to keep costs low. Strategy #8: Advertising Pinkie Purdue’s will advertise in the following publications and websites; 21st Century Pinups - www.pinup.me.uk A former online magazine, now a website, stating to ‘celebrate everybody that strives to keep the era of burlesque sensuality, cheesecake glamour, vintage beauty and retro style alive’ (Holli-Mae Johnson, Editorin-Chief) Cost: € 75 / month for block advertising. Ill. X nlstreets (www. nlstreets.nl) A website showing the shopping streets of the Netherlands. You can see the front of shops in a specific street, and then “look into” participating stores. They have 70.000 unique visitors per month, 74% of which are women.24 Cost: € 56 /month. Ill. XI 24 Nlstreets. “Advertentieproposities en tarieven”. http://www.nlstreets.nl/pdf/specs_algemeen.pdf Mari Stenberg, 222760 25/74 02-06-2009 nl20 A free magazine delivered in Amsterdam, targeted to well educated, career oriented twenty to forty year olds with a disposable income above average. The advertisement will be in the column “Hotspots” every three months. Cost: € 356 per advertisement. In addition, flyers will be produced and displayed in relevant locations such as complementary shops, bars and at events. This will be on a favour basis; Pinkie Purdue’s will also display the other party’s flyers. Physical distribution and place Products are purchased from wholesalers in England and delivered through their distribution systems to the boutique once a month. More details on this can be found in chapter 5.4. Pinkie Purdue’s is located in the city centre of Amsterdam, Singel 163, and is closely situated to the Dam, Magna Plaza, the Nine Streets, and the Jordaan. This location is less expensive than A locations in the surrounding area, but is still a very accessible and trafficked area with several independent retailers. In addition to the physical shop Pinkie Purdue’s will have a website where it will be possible for customers far away to order specific items on an ad hoc basis. As of now, there will be no online store, but we can be contacted and if possible, send the items in question to the customer. In the future this service might be expanded, depending on the popularity and feedback we get. Packaging As the main objective of the boutique is to sell faux vintage lingerie, the interior and packaging must mirror this. A description of the interior can be found in chapter 3.4. The products will be displayed on hangers on racks and on small tables. Additionally we will have dolls to show of the products, both in the window display and in the store itself. The packaging of sold products will be done in tissue paper, unless otherwise requested, and we will offer our clients handmade, branded shopping nets for € 3. We will also have branded thin plastic bags. Personnel Service is one of the core values of Pinkie Purdue’s. Therefore it is of the utmost importance the staff is educated and knowledgeable on the fashion, culture and daily lives of the 1940’s and 1950’s as well as having some knowledge on the decades before and after. The staff must also know fitting of corsets and lingerie, and understand the female silhouette of both now and then, in order to help our customers finding the best suited shape wear. Creativity is also greatly appreciated in our staff, as customers might need help with styling, or creating accessories. Positioning Pinkie Purdue’s will position itself as the premier shop catering to women’s need for shape wear as well as period specific lingerie. We will be in a niche market, and focus greatly on presentation and service as ways to add value. Mari Stenberg, 222760 26/74 02-06-2009 Pinkie Purdue’s’ competitive edge is the price/ quality ratio – providing unique and high quality products in the mid price range. Furthermore, the staff is one of the most valuable assets of the boutique, and they will ensure that the customers get an experience worth coming back for. Pinkie Purdue’s recognizes that there are currently no stores like this in Amsterdam, and will use that advantage to establish itself as the first of its kind in the Netherlands. Our strength lies in the recognition, encouragement and subsequent serving of this niche. 4.2 Marketing Budget The initial marketing budget will be € 12,000, allocated in the following way; NL20 Ad (5 runs) Nlstreets participation (13 months) 21st Century Pinups ad (13 months) Launch Party Flyers (10,000) Promotions Workshops Half Year Celebration € 1,780 € 728 € 975 € 5,000 € 210 € 1,800 € 1,007 € 500 This budget will cover the predicted marketing costs for year one. However, each marketing effort will be assessed regularly and changed if necessary, staying within the same budget. After the first year, the projected marketing budget will be € 4000; however this could change after reviewing the success rate of the different efforts. 4.3 Control To monitor which campaigns are working, and which may not be, all customers will be asked where they heard of Pinkie Purdue’s. Another simple yet important measure is how many people sign up for the workshops. This will be complemented with the opportunity for the customer to give feedback on attended workshops, as well as suggest new topics. Furthermore, the social networks will give important insight to our customers, and the member count will give an indication as to name recognition and how popular Pinkie Purdue’s is. After half a year a survey will be carried out with the members of the loyalty program and the social networks to get more specific feedback on the different marketing efforts, as well as an overview of their habits. Mari Stenberg, 222760 27/74 02-06-2009 4.4 Implementation Ads Flyers One month before 21CP Nlstreets NL20 X Month One 21CP Nlstreets NL20 X Month Two 21CP Nlstreets X Month Three 21CP Nlstreets X Month Four X Month Five 21CP Nlstreets NL20 21CP Nlstreets Month Six 21CP Nlstreets X Month Seven 21CP Nlstreets NL20 X Month Eight 21CP Nlstreets X Fascinators Newsletter – new products Month Nine 21CP Nlstreets X Month Ten 21CP Nlstreets NL20 X Organise workshop month 10 Pasties Newsletter – new products and next workshop Newsletter – new products Two months before Mari Stenberg, 222760 X Promotion Make pasties and shopping nets Free Pasties with each purchase over €30. Free shopping net to everyone. Workshop Loyalty Programme Other Organise Launch Party. Send out invitations. Make system for collected data. Hand out flyers for launch party. Press release to major Amsterdam newspapers and magazines (Het Parool, Het NRC, De Volkskrant, Avant Garde, Viva, Glamour and so on) and television news programs like RTL Boulevard. Launch Party. Organise workshop month 2 Newsletter – info on products and next workshop Make-up Newsletter – new products Organise workshop month 4 Newsletter – new products and next workshop Hair Newsletter – new products Three for Two, select items Sale (if necessary) Organise workshop month 6 Styling One ticket to a show* with each purchased corset Organise workshop month 8 Newsletter – new products and next workshop Newsletter – new products and Half Year Celebration invitation Newsletter – new products and next workshop One ticket to a show* with each purchased corset 28/74 Survey; Where did you hear about us? Organise Half Year Celebration. Survey; Where did you hear about us? Half year celebration – Champagne, cake and product launch after hours Survey; Where did you hear about us? 02-06-2009 Month Eleven 21CP Nlstreets X Month Twelve 21CP Nlstreets X One ticket to a show* with each purchased corset Sale (if Necessary) Organise workshop month 12 Newsletter – new products and next workshop Pin-Up Styling and Posing Newsletter – new products Survey; Where did you hear about us? * This depends on timing and partners, but it will be a show equal to Royal Dutchess Burlesque or Burlesque Freakout.25 25 For details see: http://www.burlesquefreakout.com/ Mari Stenberg, 222760 29/74 02-06-2009 5 Organisational Plan Everything must be in order. Read on for the practical issues concerning the opening and running of Pinkie Purdue’s. 5.1 Legal Issues Ownership Pinkie Purdue’s will be a sole proprietorship owned by Mari Stenberg. In this case there is no difference between the company and the private person, and any debts will be the liability of Mari Stenberg personally.26 Registering Before the opening Pinkie Purdue’s must register with the Chamber of Commerce and the Inland Revenue. Registration form for the Chamber of Commerce can be found in appendix D. Furthermore, the brand name and logo will be registered as a trademark with the Benelux Office for Intellectual Property. This makes the brand protected in the Netherlands, Belgium and Luxembourg. All expenses will be covered by the Renovation & Equipment budget. Labour An employment contract will be made with the part time help. This will cover job description, length of the contract, working hours, wages, benefits, rules for absence, working conditions, notice period, and a clause for professional secrecy. 27 Administration All financial data (invoices, receipts, yearly tax returns etc.) will be stored for a minimum of seven years.28 An accountant will be hired to ensure this is done in the correct manner. 26 Kamer van Koophandel. “De eenmanszaak”. http://www.kvk.nl/wettenenregels/110_Rechtsvormen/rechtsvormen/Deeenmanszaak.asp 27 Kamer van Koophandel. “Drawing up employment contracts”. http://www.kvk.nl/english/startingabusiness/030_Paperwork/takingonstaff/Drawingupemploymentcontracts.asp 28 Kamer van Koophandel. “Administration”. http://www.kvk.nl/english/startingabusiness/020_Checklist/administration/Administration.asp Mari Stenberg, 222760 30/74 02-06-2009 5.2 The Shop M2 50 (retail space) FTE 1.45 Contact Information Address: Phone no.: E-mail: Singel 163 1012 VK Amsterdam 0646724488 [email protected] Opening Hours Mon – Tue: Closed Wed: 11.00-18.00 Thu: 12.00-21.00 Fri: 11.00-18.00 Sat: 9.30-18.00 Sun: 11.00-18.00 Working hours are as above with an additional half hour before and after. Mari Stenberg will always be present in the shop, while a part time help will be there Thursdays 16.30-21.30 and Saturdays and Sundays 12.00-18.30. 5.3 Wages Mari Stenberg will take out a salary of € 10 per hour, limited to a 40 hour week. The part time help will get € 9 per hour. The total monthly payroll expense will be € 2.660. 5.4 Suppliers In the beginning Pinkie Purdue’s will supply products from What Katie Did (WKD) and Kiss Me Deadly (KMD). Both are located in England and the import is therefore an 'Intra-Community acquisition of goods' with no restrictions or formalities needing to be carried out.29 As business grows and the demand from customer becomes clearer this could change. There will be a continuous focus on new brands and special edition products in the market, and as long as the product and price fits the concept of Pinkie Purdue’s it is an option. Both WKD and KMD organises the shipping, including insurance, to Pinkie Purdue’s Singel address. 29 Kamer van Koophandel. “Custom duties – import”. http://www.kvk.nl/english/internationaltrade/001_For_companies_based_in_the_netherlands/howtoimportintothenetherlands/Cu stomdutiesimport.asp Mari Stenberg, 222760 31/74 02-06-2009 What Katie Did was founded by Katie Halford in 1999 as a wholesaler of affordable stockings. In 2001 Halford, a lingerie designer, started designing a range of products to complement the stockings, which she sold online and through mail order. In 2005 she was approached by Topshop for an order, and the business was officially set up. Two years later, in October 2007, WKD opened their boutique off Portobello Road in London.30 WKD’s products include lingerie, stockings, shape wear, corsets and a few other complementary items. They are made using patterns, fabrics and production methods available in the 40s and 50s as far as that is possible. Every year sees two collections which are sold online and through shops around the world.31 The production takes place in India, in a factory they feel is properly managed and that do follow the quite strict labour laws of the country. This includes a working week of maximum 48 hours, hourly wage, and a minimum age limit of 18 years for employees as well as social securities.32 Ill. XII Over the last year WKD has seen a growth in publicity, appearing in publications like Vogue, Marie Claire and the Daily Mail, as well as having collaborations with TVshows and several UK-based events and festivals.33 More details can be found on their website; www.whatkatiedid.com Ill. XIII - Sunday Times Style Magazine Ill. XIV – Vogue 30 What Katie Did. “About Us”. http://www.whatkatiedid.com/src/about_us.php What Katie Did. “About Us”. http://www.whatkatiedid.com/src/about_us.php What Katie Did. “About Us”. http://www.whatkatiedid.com/src/about_us.php 33 What Katie Did. “News & Gossip”. http://www.whatkatiedid.com/forum/b2evolution/blogs/ 31 32 Mari Stenberg, 222760 32/74 02-06-2009 Kiss Me Deadly is a wholesaler of lingerie, shape wear and stockings for the femme fatale. They started out making their popular Van Doren suspender belt in 200634 and slowly building up a range of lingerie. Now they supply online and physical stores around the globe. The products of KMD are not all based on vintage patterns, but focuses more on creating pieces that were used in the 40s and 50s with new patterns and fabrics. Still, the result is strikingly period conscious and fulfils the demands of customers looking for that vintage silhouette. KMD has a strict policy on stores not undercutting each other, and will stop supplies to anyone selling below their RRP. They also control their online retailers to make sure they fit the brand image. More details can be www.kissmedeadly.co.uk found on their website; Ill. XV 5.5 Delivery Plan The first order will be quite substantial in order to ensure a wide offering so that no customers will go unserved in the crucial first months of the boutique. Pinkie Purdue’s appreciates the fact that a big inventory also brings with it a higher risk, however more weight is put on the positive impact it has as part of our strategy of excellent customer service and feel this will help ensure customer loyalty from the very beginning. In addition, this broad range will help narrow in on popular items and colours. The first order will be for six months and delivered one week before the opening. A detailed buying plan can be found in appendix E and F, while the numbers below will give an overview of the type and number of garments. Item Bras Bottoms Suspender Belts Waist Reducing Items Stockings Misc. Corsets Total No. of styles 8 17 8 7 8 3 7 58 No. of pieces 319 232 110 154 648 112 47 1177 34 Facebook. “Kiss Me Deadly – Info”.ttp://www.facebook.com/pages/Kiss-Me-Deadly/34025703603#/pages/Kiss-MeDeadly/34025703603?v=info&viewas=615955561 Mari Stenberg, 222760 33/74 02-06-2009 The buying decisions were made based on the moderate sales forecast (see chapter 6 for details) and the sales will be closely monitored to see if it is higher or lower and which styles are most popular. If sales are higher than expected, the buying budget will be adjusted accordingly to serve this demand. After the initial six months orders will be placed each month to renew stock, according to sales the previous months. Open To Buy In addition to the items in the buying plan, there is a budget of € 500 for any other items that can add value to the store. This budget will increase if seen as necessary, or accordingly to any revenues exceeding the moderate prediction. Mari Stenberg, 222760 34/74 02-06-2009 6. Financial Projections In this chapter you will find an overview of the projected financial status of Pinkie Purdue’s. This is based on a moderate outlook, but you can find projections for a more positive as well as negative future in appendix G and H. The balance sheet and cash flow statement (appendix I) are based on the moderate, and most realistic, outlook. For an investor the average yearly return on investment after five years would be 5.15%. The following assumptions are made throughout the financial projections: Assumption 1: By the end of year one Pinkie Purdue’s will reach sales equal to the average sales per m2 (€3.500 excl. BTW) in the body fashion industry.35 Assumption 2: The sales in the first year will be divided by the different quarters as follows; sales of 10% in the first quarter; 20% in the second; 30% in the third and 40% in the fourth. Assumption 3: In the second year, sales will grow with 7% due to a difficult economic climate but this percentage will grow to 15% in year three if we assume that the economy is improving. To give an impression of return on investment and future growth, year four and five are included and expected to grow with 10 and 15 % respectively. Assumption 4: The inflation is expected to be at 2.1% on average over the next three years.36 6.1 Investment Plan Pinkie Purdue’s is looking for an investment of € 50,000. This would buy a 25% stake in the company and dividend would be paid every year, unless otherwise agreed. Investment plan Fixed assets: Prepaid Rent Renovation & Equipment 27,504 15,000 Total Fixed assets 42,504 Current Assets: Inventory Marketing Cash 14,929 12,000 15,000 Total current assets Total investments: 41,929 84,433 Financing plan Total of investments Equity Accounts payable Not financed 84,433 20,623 13,810 50,000 35 Hoofdbedrijfschap Detailhandel. ‘Omzetkengetallen’. http://www.hbd.nl/view.cfm?page_id=4035 36 CBI Market Survey: The Bodywear Market in The Netherlands, 2008, p. 4. https://intra.amfi.hva.nl/voorzieningen/mediatheek/orgrp/cbi_bodywear/2008_BW_Netherlands.pdf Mari Stenberg, 222760 35/74 02-06-2009 6.2 Income Statement Statement Q1 Sales excl. BTW Cost of Goods Sold Gross Profit Q2 Q3 Q4 Total Year 1 Year 2 Year 3 Year 4 Year 5 11167 4791 6376 22334 9258 13076 33501 13724 19777 44668 18191 26477 111670 45964 65706 123136 50551 72586 144580 59128 85452 159039 65041 93998 182894 74797 108097 7587 394 150 6876 7587 394 150 6876 7587 394 150 6876 7587 394 550 6876 30348 1576 1000 27504 30985 1609 1100 28082 31636 1643 1200 28672 32300 1678 1225 29274 32979 1713 1251 29889 400 105 7153 0 400 23065 400 105 1449 0 400 17361 400 105 1949 1000 400 18861 400 105 1449 0 400 17761 1600 420 12000 1000 1600 77048 1634 429 4000 1021 1634 70494 1668 438 4000 1042 1668 71967 1703 447 4084 1064 1703 73478 1739 457 4170 1086 1739 75021 EBT Tax (25.5%) -16689 0 -4285 0 916 0 8716 0 -11342 0 2091 533 13485 3439 20519 5232 33076 8434 Net Profit/Loss -16689 -4285 916 8716 -11342 1558 10047 15287 24641 390 2512 3822 6160 Wages * Payroll Accountant37 Rent Gas, electricity, water, city tax Internet and phone Marketing Travel Insurance** Total Operating Expenses Investor Dividend 25% * Based on opening hours + 1 hour each day. Mari Stenberg – Wage: €10, Hours/ Month: 180. Part Time Help – Wage: €9, Hours/ Month: 81 ** OHRA AOV – € 94.37 per month. General Insurances € 39 per month (Legal help - € 1.250.000, inventory - € 10.000, Cash - 2.500.)38 37 Higher Level. “Kosten Accountant/ Boekhouder - Egbert Punter, Strictly to the Point Administratie-consulenten”. http://www.higherlevel.nl/forum/index.php?board=16;action=display;threadid=8063 38 Verzekeringen ZZP. http://www.supergoedverzekerd.nl/verzekeringen-starters.php 6.3 Balance Sheet Opening Balance Sheet Year 1 Assets Current Assets Cash 15000 Inventory 14929 Marketing 6000 Fixed Assets Prepaid Rent Equipment 27504 5000 Total 68433 Closing Balance Sheet Year 1 Assets Current Assets Cash 44281 Inventory 6318 Fixed Assets Prepaid Rent Equipment Total Total 62619 Total OE 54623 Total 68433 Liabilities Current Liabilities Accounts Payable KMD Accounts Payable WKD 2106 4212 OE 56301 Total 62619 Liabilities Current Liabilities Accounts Payable 4927 OE 58781 Total 63708 7168 4500 63708 Closing Balance Sheet Year 3 Assets Current Assets Cash 50984 Inventory 8130 Fixed Assets Prepaid Rent Equipment 2370 5440 6000 7020 5000 Closing Balance Sheet Year 2 Assets Current Assets Cash 44649 Inventory 7391 Fixed Assets Prepaid Rent Equipment Liabilities Current Liabilities Accounts Payable KMD Accounts Payable WKD Acc. Payable, other Liabilities Current Liabilities Accounts Payable 5420 OE 65013 Total 70433 7319 4000 70433 6.4 Ratios For a quick impression on the financial stability of the company, some ratios are included. It must be taken into consideration that Pinkie Purdue’s will not have any long term liabilities. Current Ratio End Year 1 End Year 2 End Year 3 Return on Equity 50,599:6,318 = 8.01 52,040:4,927 = 10.56 59,114:5,420 = 10.91 Year 1 Year 2 Year 3 Quick Ratio End Year 1 End Year 2 End Year 3 -11,342:56,301 1,558:58,781 10,047:65,013 =-0.20 = 0.03 = 0.15 Return on Investment 44,281:6,318 = 7.01 44,649:4,927 = 9.06 50,984:5,420 = 9.41 Year 1 Year 2 Year 3 -11,342:62,619 1,558:63,708 10,047:70,433 Debt-to-Equity Ratio Profit on Sales End Year 1 End Year 2 End Year 3 Year 1 Year 2 Year 3 Year 4 Year 5 6,318:56,301 = 0.11 4,927:58,781 = 0.08 5,420:65,013 = 0.08 -11,342:111,670 1,558:123,136 10,047:144,580 15,287:159,039 24,641:182894 =-0.18 = 0.02 = 0.14 = -0.10 = 0.01 = 0.07 = 0.10 = 0.13 Break Even Point Profit Margin = 0.59 Year 1 Year 2 Year 3 130,589.83 119,481.36 121,977.97 10,882.49/ month 9,956.78/ month 10,164.83/ month 6.5 VAT and Reporting Pinkie Purdue’s will hire an accountant to take care of all issues concerning VAT and the reporting of results to the local authorities. It is seen as valuable for Pinkie Purdue’s to do so both to save time and effort and, more importantly, to make sure everything is dealt with in a legal and correct manner. The accountant will handle VAT once every three months, and do the tax returns once a year. 6.6 Exit Strategy Strategy Pinkie Purdue’s understands the necessity of having a plan of action if sales show to be lower than the break even point. If this is a problem we cannot get past, the strategy we will pursue is retreating. We will need to close the store as soon as the contract allows, as well as end the contract with the part time help. Until that point Pinkie Purdue’s will be open a few hours a week. These hours will be based on our experience as to which days have been the most profitable. When the rental agreement ends, all products will be stored privately and sold online or through private networks, to recover costs. The accountant will still be used to ensure the legal aspects are taken care of. Mari Stenberg, 222760 38/74 02-06-2009 All marketing efforts will be discontinued; any outstanding bills will be paid or set up in a payment plan in agreement with the creditor. When the inventory and equipment is sold, or within a time frame agreed upon with the investor, the total potential profit will be divided between the owners. If there is inventory left the value of this will be added to the potential profit and, unless otherwise agreed, be part of Mari Stenberg’s part of the total profit. Mari Stenberg, 222760 39/74 02-06-2009 7. Goals Pinkie Purdue’s has the ambition to become the place to go for period specific lingerie, but also for guidance on everything that comes with it – from music to styling to crafts. In order for this to become reality it is important to ensure a stable price/ quality ratio in the products, to keep looking for new and interesting suppliers and products, as well as to be able to supply women of all sizes. In addition to this it is of great importance to stay educated on the culture and to make sure knowledge is transferred between the different employees. Furthermore, being attentive to other people who could contribute – both in the broader network as well as in the customer base – will be valuable. 7.1 Goals Conversion Rate Ambition 50% Acceptable 30% Control After two months the conversion rate will be checked monthly by having a manual count for one week of that month. Correction If after one year the conversion rate is below 30%, or in the following years the conversion rate stagnates at this point, a thorough investigation as to why this is must be carried out. This will be done by sending out questionnaires to the members of the mailing list and the social networks as well as in-store. The focus must be on what they are and are not happy with, regarding products as well as the service and the boutique itself. Changes will be made accordingly and an acceptable result should be seen within four months. Turnover Ambition € 125,069 in the first year – as according to the better case scenario (appendix G). Acceptable € 111,670 in the first year - as according to the moderate prediction (page 36). Control Each month in the first year and each quarter in the subsequent years the turnover will be compared to the projected income statement. This will also be done with the costs, in order to ensure the bottom line will be as predicted. Correction If the turnover is lower than the acceptable goal a thorough investigation as to why this is must be carried out. Firstly, a review of the turnover of competitors and the market in general is in order, to see if the initial projections still are valid. If they are, a Mari Stenberg, 222760 40/74 02-06-2009 questionnaire must be handed out in the same fashion as explained above, to see what can be done in the boutique itself. Lastly, another look at pricing is necessary to see if a cut or raise in price will have a positive impact on the turnover. Returns Ambition 0% - through thorough checks before products are displayed. Acceptable 0.5% Control All returns must be noted down, including the reason for the return and how it was solved. The number of returns must be compared to the number of sold items. Correction If the returns exceed 0.5% of the total sales, the first issue to look at is what items were returned and why in order to see if there is a pattern. If there is, the products in question must be reviewed and feedback must be given to the supplier. If there is not a pattern it is important to look at each return, see what we could have done to prevent it and act on that in the future. Customer Satisfaction Ambition 10 Acceptable 8 Control With regular intervals, members of the mailing list and social networks will be asked to grade our performance on a scale from 1 to 10. There will also be the opportunity for customers to do this in-store. Correction If this number is below 8 after half a year, or if it stagnates on 8 in the subsequent years, the same procedure is necessary as mentioned both for conversion rate and turnover. It is highly important to get to the bottom of what Pinkie Purdue’s could do to reach that 10. For all issues concerning customer satisfaction, product lines, and service the social networks will be reviewed daily to find any complaints, tips or positive feedback that can contribute to the success of Pinkie Purdue’s. Mari Stenberg, 222760 41/74 02-06-2009 8. Conclusion The purpose of this report was to explore the potential demand for a faux vintage lingerie boutique in Amsterdam, as well as whether or not it could be a profitable business. After conducting the necessary research the findings proved that there is, in fact, such a demand. Moreover, if run properly it does have potential for profitability for both owner and investor(s). The increasing interest in vintage fashion and culture is one factor contributing to this demand. Furthermore, the growing demand for shape wear as the population gets bigger also contributes to the interest in many of the products offered at Pinkie Purdue’s. This will have a positive impact on the size of our customer base and also spark word-of-mouth advertising outside the main target group. However, there are several factors that are vital in achieving this success. Having a unique product offering which stays true to the concept of using (adapted) vintage patterns, delivering a first-rate price/ quality ratio, and having a personal service with emphasis on knowledge of the female body and the forties and fifties culture are by far the most important. In addition, keeping costs low in order to secure a good profit margin will be key; this also makes for a more flexible OTB-budget which secures the continuous supply of unique and new products. Furthermore, using networks to start word-of-mouth advertising and create a buzz around the boutique and the opening event itself is highly necessary so as to attract customers on a limited marketing budget. Addressing customers already interested in vintage style will be important, but also getting the word spread to customers outside this group will be important in order to expand the customer base. Therefore, it is necessary to advertise in main stream publications, parallel with the more focused advertising in medias targeted to the community of vintage inspired consumers. Finally, due to the current high street trends with their obvious nostalgic references, an opening within three months would be optimal. This would offer more potential for free publicity in the press and the fashion industry in general. It is very likely that such timing would attract customers who are more oriented towards contemporary fashion, which in turn will create higher name recognition for Pinkie Purdue’s. A quick opening would therefore have a positive effect on revenue, too, however, even without this group of contemporary customers the boutique shows strong potential of bringing in a very decent revenue. In year three a profit of € 10.047 is expected, through the factors mentioned above as well as keeping the cost of logistics and marketing to a minimum. Pinkie Purdue’s will be a unique shopping experience in Amsterdam, contributing further to the diversity in the city and complementing the already existing offering of vintage fashion. Mari Stenberg, 222760 42/74 02-06-2009 Sources Books and reports Bangs jr., D. H., 2005, Business Plans Made Easy. Entrepreneur Media Inc., Canada. 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Available: http://www.kvk.nl/wettenenregels/110_Rechtsvormen/rechtsvormen/Deeenmansza ak.asp Kamer van Koophandel. “Drawing up employment contracts”. 28-04-2009. Available: http://www.kvk.nl/english/startingabusiness/030_Paperwork/takingonstaff/Drawingup employmentcontracts.asp Kamer van Koophandel. “Taxation”. 29-04-2009. Available: http://www.kvk.nl/english/startingabusiness/020_Checklist/taxaffairs/Taxation.asp Mitex. “Het Jaar 2007 in cijfers. Modedetailhandel”. 25-02-2009. Available: http://www.mitex.nl/websites/mitex/docs/Rapport%20jaarcijfers%202007%20modede tailhandel.pdf Nederlandse Orde van Accountants-Administratieconsulenten (NovAA). “Veelgestelde Vragen”. 25-03-2009. Available: http://www.novaa.nl/ondernemer/veelgestelde-vragen.html Nlstreets. “Advertentieproposities en tarieven”. 30-03-2009. Available: http://www.nlstreets.nl/pdf/specs_algemeen.pdf NL20. “Wat kost dat?”. 23-03-2009. Available: http://www.nlunlimited.nl/pdf/tarievenlijst%20NL%202009.pdf Ohra. “AOV-Z” 25-03-2009. Available: http://www.ohra.nl/arbeidsongeschiktheidsverzekering/index.jsp Savilles. “The Netherlands Retail Market, Autumn 2008”. 20-04-2009. Available: http://www.savills.nl/dotcontrol/filemanagement%5Cfiles%5Cresearch/Dutch%20Ret ail%20Market%20-%20Autumn%2008%5B1%5D.pdf Suzet Lingerie Shop. 20-02-2009. Available: http://www.suzet.net/ Mari Stenberg, 222760 44/74 02-06-2009 Verzekeringen ZZP. “Verzekeringen voor starters / zzp-ers en overige zelfstandigen”. 25-03-2009. Available: http://www.supergoedverzekerd.nl/verzekeringen-starters.php VrijBeroep.com. “Personeelskosten”. 25-03-2009. Available: http://www.vrijberoep.com/personeelskosten.htm What Katie Did. “About Us”. 20-04-2009. Available: http://www.whatkatiedid.com/src/about_us.php What Katie Did. “News & Gossip”. 20-04-2009. Available: http://www.whatkatiedid.com/forum/b2evolution/blogs/ 21st Century Pinups. “Advertise”. 23-03-2009. Available: http://www.pinup.me.uk/advertise/ Illustrations Logo Elvgren, G., 1939, “Ankles Aweigh”. Elvgren, G., undated, “Weight Control”. Jantzen advertisement, 1955. “Torso-oh”. Ill. I CBS. “Consumentenvertrouwen, economisch klimaat en koopbereidheid”. 2804-2009. Available: http://statline.cbs.nl/StatWeb/publication/?DM=SLNL&PA=7388pcr&D1=6,1517,22- 25&D2=(l-17)-l&HDR=T&STB=G1&VW=T Ill. II Eclectica. “437dresser”. 12-05-2009. Available: http://www.eclecticala.com/enamel_roses/437dresser.jpg Etsy. “SALE - Vintage Mirror - Gold plated hand held mirror with embroidered back”. 12-05-2009. Available: http://www.etsy.com/view_listing.php?listing_id=10232992 Frou Frou Fashionista. “For All Of Our Burlesque Ladies!”. 05-05-2009. Available: http://froufroufashionista.blogspot.com/2008/04/for-all-of-our-burlesqueladies.html Frou Frou Fashionista. “1940s Lingerie”. 05-05-2009. Available: http://froufroufashionista.blogspot.com/2008/07/1940s-lingerie.html Frou Frou Fashionista. “1950s Lingerie”. 05-05-2009. Available: http://froufroufashionista.blogspot.com/2008/07/1950s-lingerie.html I Love Pin-Up Girls. “Gil Elvgren: Pin Up Girls In All Sorts Of Situations”. 05-052009. Available: http://www.i-love-pin-up-girls.com/gil-elvgren.html I Love Pin-Up Girls. “Lily St. Cyr And Her Undie World”. 05-05-2009. Available: http://www.i-love-pin-up-girls.com/lili-st-cyr.html Kaboodle. “STUDIO JSPR Dressoir”. 12-05-2009. Available: http://www.kaboodle.com/reviews/studio-jspr-dressoir MySpace – Jo. “Immodesty Blaize”. 06-05-2009. Available: http://www.myspace.com/jossrocker Minton, J., 2008. “Show Stopper”. The New York Times, 30-03-2008. Available: http://www.nytimes.com/2008/03/30/magazine/30wwln-domains-t.html?_r=1 Online Auction. “Curtain”. 12-05-2009. Available: http://image2.onlineauction.com/auctions//13719/tfsd-885902-1.jpg Mari Stenberg, 222760 45/74 02-06-2009 Overstock.com. “Angelina Antique Gold Mirror”. 12-05-2009. Available: http://www.overstock.com/Home-Garden/Angelina-Antique-GoldMirror/3366139/product.html Redbubble. "Summer's Muse in Vintage Frame”. 12-05-2009. Available: http://www.redbubble.com/people/alicemcmwhite/art/1810276-3-summersmuse-in-vintage-frame Regan Lewis Antiques. “Oval Antique Mirror”. 12-05-2009. Available: http://www.antiques-finder.com/images/Oval_Antique_Mirror.jpg The Fedora Lounge. “Show Us Your Compacts…”. 06-05-2009. Available: http://www.thefedoralounge.com/showthread.php?t=8985&page=9 Ill. III Flickr – Fleur De Geurre. “B&W”. 06-05-2009. Available: http://www.flickr.com/photos/fleurdeguerre/3456426791/ Flickr – John Melsken. “Panorama 1953 retro & chic shop”. 06-05-2009. Available: http://www.flickr.com/photos/johnmelskens/2868899426/ Gel. “Wat is Gel?”. 05-05-2009. Available: http://www.gelonline.nl/watisgel.html Offbeat Bride. "Rockabilly brides get all the best updos”. 05-05-2009. Available: http://offbeatbride.com/2008/11/rockabilly-updo Photobucket. “Messygirl1433-rockabilly”. 05-05-2009. Available: http://s71.photobucket.com/albums/i142/messygirl1433/Rockabilly/?action=vi ew¤t=greaseincar.jpg Livejournal – Ana Lee. “1950, Fashion photographer John Rawlings (1912 1970) on the beach at Montego Bay, Jamaica”. 10-05-2009. Available: http://ana-lee.livejournal.com/129347.html Ill. V Frou Frou Fashionista. “1940s Lingerie”. 05-05-2009. Available: http://froufroufashionista.blogspot.com/2008/07/1940s-lingerie.html Vintage Bulletin. “Monroe, Harlow and Dior's New Look. The Facts”. 06-05-2009. Available: http://vintagebulletin.blogspot.com/2008_01_01_archive.html What Katie Did. “15 Denier Contrast Seamed Stockings”. 25-05-2009. Available: http://www.whatkatiedid.com/fes_php/fes_usr_sto_product_display.php?fes_ action=DisplayProduct&fes_prd_id=16&fes_uid=fes_49f81c7a2d0c5 Ill. VI From Betsy With Love. “Vintage Venus”. 05-05-2009. Available: http://frombetsywithlove.com/ Geek Alerts. “Retro CD/MP3 Jukebox in Full-Size”. 22-05-2009. Available: http://www.geekalerts.com/retro-cdmp3-jukebox-in-full-size/ I Love Pin-Up Girls. “Rita Hayworth and Gilda”. 05-05-2009. Available: http://www.i-love-pin-up-girls.com/rita-hayworth.html Loungerati. “We are ‘Billy!”. 06-05-2009. Available: http://loungerati.blogspot.com/2007/08/bright-light-city-gonna-set-mysoul.html Retro-Girls. “Gil Elvgren”. 05-05-2009. Available: http://www.retrogirls.com/artists/elvgren.html Mari Stenberg, 222760 46/74 02-06-2009 Ill. VII Frou Frou Fashionista. “1940s Lingerie”. 05-05-2009. Available: http://froufroufashionista.blogspot.com/2008/07/1940s-lingerie.html IMDB. “How to Marry a Millionaire”. 05-05-2009. Available: http://www.imdb.com/media/rm1082165760/tt0045891 MySpace – Jo. “Immodesty Blaize”. 06-05-2009. Available: http://www.myspace.com/jossrocker Néret, G., 2008, 1000 Dessous, A History of Lingerie, p. 59. Taschen, Cologne. Overstock.com. “Angelina Antique Gold Mirror”. 12-05-2009. Available: http://www.overstock.com/Home-Garden/Angelina-Antique-GoldMirror/3366139/product.html The Making of A Pin-Up. “50s pin-up queen Bettie Page”. 06-05-2009. Available: http://themakingofapin-up.blogspot.com/ Ill. X 21st Century Pinups. “Home”. 02-05-2009. Available: http://www.pinup.me.uk/ Ill. XI nlstreets. “Amsterdam, Haarlemmerstraat”. 11-05-2009. Available: http://www.nlstreets.nl/EN/shopping/amsterdam/haarlemmerstraat--43/ Funda. “Bedrijfsaanbod – Winkel”. 23-03-2009. Available: http://www.fundainbusiness.nl/BedrijfsAanbod/Winkel/Detail/Print/?id=5d1117 ea-7966-4288-a0df-aa89ae873410&objecttype=DetailBogWinkel Ill. XII What Katie Did. “L2007 CC09 Rayon Seamed Stockings”. 11-05-2009. Available: http://www.whatkatiedid.com/fes_php/fes_usr_sto_product_display.php? fes_ action=DisplayProduct&fes_prd_id=558&fes_uid=fes_49f81c7a2d0c5 Ill. XIII What Katie Did. “News & Gossip”. 20-04-2009. Available: http://www.whatkatiedid.com/forum/b2evolution/blogs/ Ill. XIV What Katie Did. “News & Gossip”. 20-04-2009. Available: http://www.whatkatiedid.com/forum/b2evolution/blogs/?blog=1&paged=2 Ill. XV Kiss Me Deadly. “Contact”. 11-05-2009. Available: https://www.kissmedeadly.co.uk/contact.html Mari Stenberg, 222760 47/74 02-06-2009 Appendices A. Questionnaire B. Results Questionnaire C. Location D. Registration Trade Register E. Buying Plan, WKD F. Buying Plan, KMD G. Income Statement; Better Case Scenario H. Income Statement; Worse Case Scenario I. Cash Flow Statement Extra: Product Booklet Mari Stenberg, 222760 48/74 02-06-2009 Appendix A. Questionnaire The Lingerie Market in Amsterdam With this questionnaire I aim to learn if there is a market for vintage inspired lingerie in Amsterdam, and how that market is currently being served. Vintage inspired lingerie means, in this case, that the products have used (modified) vintage patterns and that the products help create a vintage figure. Think of the bullet bra, foundation wear made to accentuate the waist and seamed stockings used with suspender belts. 1. How old are you? 0-14 15-19 20-24 25-29 30-34 35-39 40-49 50+ 2. 3. In which city do you live? Are you Female Male continue. . . Mari Stenberg, 222760 49/74 02-06-2009 4. How would you define your personal style, in 3 words? 5. Where do you usually buy your underwear/lingerie? 6. Where do you usually buy your hosiery? 7. Which of these items do you own and wear? Bra Bullet bra Suspender belt Girdle Corselette Waist cincher Corset (waist reducing) Seamed stockings Mari Stenberg, 222760 50/74 02-06-2009 8. How much do you usually spend on the following items? €1-9 €1019 €20Never €30+ 29 Bought Hipster Brief Thong Pantyhose Seamed stockings Stockings 9. How much do you usually spend on the following items? €1-14 €1529 €30Never €45+ 44 Bought Bra Bullet Bra Corselette Waist cincher Girdle Suspender belt Mari Stenberg, 222760 51/74 02-06-2009 10. Are you interested in vintage inspired lingerie? Yes, I wear it on a daily basis Yes, but I only wear it for special occasions Yes, but I never wear it No continue. . . 11. If you own any vintage inspired lingerie, where do you usually buy this? Do you find it easy or difficult to find/ buy? 12. What do you find to be the most important features of vintage inspired lingerie? 13. What are the biggest challenges when shopping for vintage inspired lingerie? Mari Stenberg, 222760 52/74 02-06-2009 14. When shopping for vintage inspired lingerie, what can a shop offer you to make it the best possible experience? continue. . . 15. If there was a shop in Amsterdam specialising in vintage inspired lingerie, hosiery and corsets, would you visit it? Yes, to buy Yes, to look No. Why not? Finished! Mari Stenberg, 222760 53/74 02-06-2009 Appendix B. Results Questionnaire Number of respondents: 152 How old are you? 0-14 15-19 #0, 0% #24 16% 20-24 25-29 30-34 #88 #31 #3 2% 35-39 40-49 #1 1% #0, 0% #0, 0% 60% 21% Are you Female Male #131 #16 11% 89% Which of these items do you own and wear? Bra Bullet bra Suspender belt #87 #7 4% #10 6% Girdle Corselette Waist cincher Corset (waist reducing) Seamed stockings #8 5% #16 9% #3 2% #12 7% #27 16% 51% How much do you usually spend on the following items? Hipster €1-9 €10-19 #54 #22 €20-29 €30+ Never Bought #4 5% #2 2% #4 5% 63% 26% How much do you usually spend on the following items? Brief €1-9 €10-19 #41 #12 €20-29 €30+ Never Bought n/a #3 4% #1 1% #18 22% #8 10% Mari Stenberg, 222760 54/74 49% 14% 02-06-2009 How much do you usually spend on the following items? Thong €1-9 €10-19 €20-29 €30+ #61 #16 #3 3% #2 2% Never Bought n/a #3 3% #1 1% 71% 19% How much do you usually spend on the following items? Pantyhose €1-9 €10-19 #43 #30 €20-29 €30+ Never Bought #4 5% #0, 0% #4 5% #3 4% n/a 51% 36% How much do you usually spend on the following items? Seamed stockings €1-9 #7 9% €10-19 €20-29 #31 #7 9% €30+ Never Bought n/a #1 1% #32 #4 5% 38% 39% How much do you usually spend on the following items? Stockings €1-9 €10-19 #27 #36 32% €20-29 €30+ Never Bought #5 6% #1 1% #12 14% n/a #4 5% 42% How much do you usually spend on the following items? Bra €1-14 #12 €15-29 €30-44 €45+ Never Bought #50 #13 Mari Stenberg, 222760 14% 59% 15% #10 12% #0, 0% 55/74 02-06-2009 How much do you usually spend on the following items? Bullet Bra €1-14 €15-29 €30-44 €45+ #0, 0% #9 11% #3 4% #2 2% Never Bought n/a #62 #6 7% 76% How much do you usually spend on the following items? Corselette €1-14 €15-29 #0, 0% #7 9% €30-44 €45+ Never Bought #5 6% #6 8% #58 #4 5% n/a 73% How much do you usually spend on the following items? Waist cincher €1-14 #0, 0% €15-29 €30-44 #2 3% #3 4% €45+ Never Bought n/a #1 1% #68 #5 6% 86% How much do you usually spend on the following items? Girdle €1-14 €15-29 #2 3% #4 5% €30-44 €45+ Never Bought #1 1% #0, 0% #66 n/a #5 6% 85% How much do you usually spend on the following items? Suspender belt €1-14 #1 1% €15-29 €30-44 €45+ Never Bought n/a #8 10% #0, 0% Mari Stenberg, 222760 #0, 0% #65 #5 6% 56/74 82% 02-06-2009 Are you interested in vintage inspired lingerie? Yes, I wear it on a daily basis Yes, but I only wear it for special occasions Yes, but I never wear it No #4 5% #29 34% #30 #23 35% 27% If there was a shop in Amsterdam specialising in vintage inspired lingerie, hosiery and corsets, would you visit it? Yes, to buy Yes, to look No. Why not? Mari Stenberg, 222760 #17 #44 #12 57/74 23% 60% 16% 02-06-2009 Appendix C. C. Location Location All information and illustrations are taken from the website of Funda, and translated to English. Address Singel 163 huis 1012 VK Amsterdam Price € 2.292 /month Description Retail space in a top location with approx. 50m 2 retail space and 30m 2 storage space. Directly vis-à-vis terraces of the known café’s on the corner of Singel/Oude Leliestraat and Torenstraat and next to café Zeezicht. The property has recently been renovated and contains a WC. There is no kitchen or kitchenette. Also suitable as a studio, office or small practice. Map = Location Mari Stenberg, 222760 58/74 02-06-2009 Photo’s Mari Stenberg, 222760 59/74 02-06-2009 Appendix D. Registration Trade Register, Example Mari Stenberg, 222760 60/74 02-06-2009 Mari Stenberg, 222760 61/74 02-06-2009 Mari Stenberg, 222760 62/74 02-06-2009 Mari Stenberg, 222760 63/74 02-06-2009 Appendix E. Buying Plan WKD Item Sizes Colour Ways Price ex VAT Net rrp inc VAT Order Quantity Colour Lily Deep Knickers 36-44 Lily Suspender Belt 36-44 Lily Waist Cincher 36-44 Glamour Waist Cincher 36-44 Glamour Girdle 36-44 Glamour Underbust Girdle Harlow Narrow Suspender Belt Harlow French Knickers Harlow Deep Knickers Harlow Sheer Thong Maitresse Suspender Belt 36-44 36-44 36-44 36-44 36-42 36-44 1Black/Nude Lace 1Black/Nude Lace 1Black/Nude Lace Black Peach 13.40 15.10 18.70 15.10 Black Peach 13.40 Black 15.10 Vintage Peach 10.00 Vintage Peach 11.40 Peach 9.40 Vintage Peach 4.50 Black – White 10.00 40.00 45 55.50 45.00 30.00 34.00 28.00 13.50 30.00 38 40 42 44 Total 1 2 2 2 1 8 107.20 1 2 2 2 1 8 120.80 1 2 2 2 1 8 149.60 B 1 2 2 2 1 8 120.80 Pe 1 2 2 2 1 8 120.80 B 1 2 2 2 1 8 107.20 Pe 1 2 2 2 1 8 107.20 1 2 2 2 1 8 120.80 1 2 2 2 1 8 80.00 2 2 2 2 2 10 114.00 2 2 2 2 2 10 94.00 2 2 2 2 n/a 8 36.00 1 2 2 2 1 8 80.00 1 2 2 2 1 8 80.00 2 2 2 n/a n/a 6 27.00 B 2 2 2 2 2 10 74.00 P 2 2 2 2 2 10 74.00 S S/M M M/L L Total Cost n/a n/a n/a n/a n/a n/a n/a n/a B W Maitresse Thong 36-40 Black 4.50 13.50 Striptease French Knickers 36-44 Black Peach 7.40 22.00 Frilly Knickers 36 45.00 40.00 S-L Red – White – Baby Pink – Black 5.37 16.00 Cost n/a R 2 n/a 2 n/a 2 6 32.22 W 3 n/a 3 n/a 3 9 48.33 BP 2 n/a 2 n/a 2 6 32.22 B 3 n/a 3 n/a 3 9 48.33 Gypsy Rose Bralette Striptease Ballet Knickers S-L Peach – Claret – Black – Rose – Purple 7.40 22.00 S/MM/L Peach Black 9.75 29.00 Sally Knickers S/MM/L Claret – Black – Purple 7.40 22.00 Gypsy Rose Knickers S/MM/L Peach – Claret – Black – Rose 6.40 19.00 Pe C B R Pu 2 2 2 2 2 n/a n/a n/a n/a n/a 2 2 2 2 2 n/a n/a n/a n/a n/a 2 2 2 2 2 6 6 6 6 6 44.40 44.40 44.40 44.40 44.40 P n/a 6 n/a 6 n/a 12 117.00 B n/a n/a n/a n/a n/a n/a n/a n/a 2 2 2 2 3 3 3 3 n/a n/a n/a n/a n/a n/a n/a n/a 2 2 2 2 3 3 3 3 n/a n/a n/a n/a n/a n/a n/a n/a 4 4 4 4 6 6 6 6 39.00 29.60 29.60 29.60 38.40 38.40 38.40 38.40 70 75 80 85 90 Total Cost 8 12 12 12 44 739.20 8 10 8 6 32 537.60 7 8 7 7 6 35 350.00 B 7 8 7 7 6 35 350.00 W 7 8 7 7 6 35 350.00 C B Pu Pe C B R Cup size divided per band size, see below for distribution 170BLily Bra Black/Nude 16.80 50.00 n/a 85DD Lace 70BGlamour 75DD Peach 16.80 50.00 n/a Bustier 80B85D Harlow Bullet Bra Maitresse Bullet Bra Seamed Tulle Tights Tulle Seamed Stockings Retro Seamed Stockings Cuban Heel 15 Denier Contrast Seamed Stockings Point Heel 70B85E/DD + 85F Vintage Peach 10.00 70A90F Black – White 10.00 One Size Black One Size Black S/M (5ft15t7) & M/L (5ft55ft11) S-XL Mari Stenberg, 222760 3.20 3.20 30.00 n/a 30.00 9.50 Black w/ nude Black w/ red Pink w/ black Nude w/ royal blue 1.70 Cost 30 96.00 30 Total 100 96.00 Cost 170.00 100 Total 170.00 Cost n/a 9.50 n/a B Black – Nude Total 5 (set of 3 – 11) S/M 50 M/L 50 50 N Bn S M L 50 XL 2 4 4 4 14 60.90 3 5 5 5 18 78.30 2 4 4 4 14 60.90 3 5 5 5 18 78.30 Br 4.35 13.00 Pb Nrb 65/74 02-06-2009 Fully Fashioned Stockings (Full Contrast) Fully Fashioned Stockings (Manhattan Heel) Fully Fashioned Stockings (Point Heel) Fully Fashioned Stockings (Cuban Heel) S-XL (4ft to 6ft+) S-XL (4ft to 6ft+) S-XL (4ft to 6ft+) S-XL (4ft to 6ft+) Nude w/ black Black Black Nude 8.00 8.00 n/a 24.00 24.00 20 20 15 70 560.00 5 10 10 5 30 240.00 7 12 12 7 38 254.60 n/a B 6.70 15 20.00 N Black – Nude – Chocolate Copper w/ black seam 6.70 10 15 15 10 50 335.00 B 7 12 12 7 38 254.60 N 7 12 12 7 38 254.60 Ch 5 10 10 5 30 201.00 Cob 5 10 10 5 30 201.00 20.00 Total All Items 1083 Mari Stenberg, 222760 66/74 02-06-2009 7832.90 Corsets will be ordered in an assortment of colours Black, Red, Pink, Cornflower, 18-30 Purple, inch Laurie Corset 57.15 laced Forest tight Green, Royal Blue, Peach, Cream Black, Red, Pink, Cornflower, 20-34 Purple, inch Dolly Corset 47.00 laced Forest tight Green, Royal Blue, Peach, Cream Black, Red, Pink, Cornflower, 18-34 inch Purple, Mae Corset 45.00 laced Forest tight Green, Royal Blue, Peach, Cream 18-30 Claret, Ivory, inch Raw Silk Morticia Bubblegum 52.80 Corset laced Pink, Black tight 20-30 Cherry Orient Sophia inch Blossom 47.00 Corset laced Red, Orient tight Black 20-30 Music Hall Sophia inch White (for 37.65 Corset laced customising) tight 18 20 22 24 26 28 2 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 2 1 1 1 1 30 32 34 Total Cost 170.00 7 400.05 2 8 376.00 2 9 405.00 1 8 422.40 1 3 141.00 1 6 225.90 140.00 134.00 157.00 2 1 140.00 1 1 112.00 1 1 1 1 1 Music Hall Mae Corset 20-30 inch laced tight White (for customising) 45.35 135.00 Total Per Size 4 Detachable Suspenders One Size Black - White 0.65 2.00 Bullet Bra Pads One Size Black, White 1.85 5.50 1 1 1 1 1 1 4 6 6 7 6 6 4 4 Bra Sizes, Order Overview A B 3 2 1 Mari Stenberg, 222760 3 3 2 1 1 C 2 3 3 2 2 D 2 2 3 3 3 DD 1 2 3 3 3 E 3 3 F 2 3 68/74 272.10 47 2242.45 60 39.00 74.00 40 Total Cost Order 70 75 80 85 90 6 02-06-2009 10188.35 Appendix F. Buying Plan, KMD Item Sizes Colourways Price ex VAT Net rrp inc VAT Delacroix Silk Bralet S-XL Black – White 10.20 30.00 Delacroix Silk Suspender Belt S-XL Black – White 10.80 32.00 Delacroix Silk Small Brief S-XL Delacroix Silk French Knicker 2 2 3 3 3 3 2 2 10 10 102.00 102.00 B 1 2 2 1 6 64.80 W 1 2 2 1 6 64.80 B 3 4 4 3 14 98.00 W 3 4 4 3 14 98.00 B 1 2 2 1 6 61.20 W 1 1 1 2 2 2 2 2 2 1 1 1 6 6 6 61.20 108.00 108.00 2 2 3 3 3 3 2 2 10 10 110.00 110.00 2 2 3 3 3 3 2 2 10 10 136.00 136.00 3 4 4 3 14 60.20 2 3 3 2 10 50.00 2 3 3 2 10 44.00 2 3 3 2 10 65.00 2 3 3 2 10 59.50 2 3 3 2 10 121.00 3 4 4 3 14 259.00 2 3 1 1 3 4 2 2 3 4 2 2 2 3 1 1 10 14 6 6 100.00 140.00 76.20 76.20 7.00 S-XL Black – White 10.20 Delacroix Silk Camisole S-XL Black – White 18.00 53.50 Van Doren Belt 6 Strap S-XL Black – White 11.00 29.90 Van Doren Lace Overlay S-XL Black – White 13.60 35.50 Van Doren Pin Up Brief S-XL Black 4.30 13.00 n/a S-XL Black 5.00 15.00 n/a S-XL Black 4.40 13.00 n/a 6.50 19.00 n/a Van Doren Brief Van Doren Thong Alouette Brief Alouette Thong S-XL S-XL Alouette Suspender Belt S-XL Alouette Cincher S-XL Vargas Roll On Girdle Vargas Longline Girdle Golden Sand w/black lace Golden Sand w/black lace Golden Sand w/black lace Golden Sand w/black lace 5.95 12.10 18.50 30.50 17.50 35.00 54.90 S-XL Black – White 10.00 29.90 S-XL Black – White 12.70 38.00 Cost S Black – White 21.00 Order Quantity M L XL Colour B W B W B W B W Total n/a n/a n/a B W B W Cup size divided per band size, see below for distribution Van Doren Bra 70, 75, 80 B-DD, 85 C-DD Black Alouette Plunge Bra 70 & 75 A–E, 80 B–E, 85 & 90 C–E Golden Sand w/black lace 70, 75 & 80 B-DD, 85 C-DD Black – Black & Red White Vargas Dress 10.00 13.00 18.00 29.90 38.00 52.50 70 75 80 85 8 10 11 8 10 11 11 10 8 10 10 8 10 10 90 Total n/a 37 370.00 51 663.00 8 36 648.00 8 36 648.00 n/a B W Total No. of Items/ Costs 9 398 Bra Sizes, Order Overview 70 75 80 85 90 A 3 2 1 Mari Stenberg, 222760 B 3 3 2 1 1 C 2 3 3 2 2 D 2 2 3 3 3 DD 1 2 3 3 3 70/74 Cost E 1 1 2 3 3 F 2 3 02-06-2009 4740.10 Appendix G. Income Statement; Statement; Better Case Scenario Total Year 1 Q1 Q2 Q3 Q4 13400 5749 7651 26800 11109 15691 40201 16469 23732 44668 18191 26477 125069 51518 73551 137912 56461 81451 161929 66068 95861 178122 72674 105447 204840 83575 121265 7587 394 150 6876 7587 394 150 6876 7587 394 150 6876 7587 394 550 6876 30348 1576 1000 27504 30985 1609 1100 28082 31636 1643 1200 28672 32300 1678 1225 29274 32979 1713 1251 29889 400 105 7153 0 400 23065 400 105 1449 0 400 17361 400 105 1949 1000 400 18861 400 105 1449 0 400 17761 1600 420 12000 1000 1600 77048 1634 429 4000 1021 1634 70494 1668 438 4000 1042 1668 71967 1703 447 4084 1064 1703 73478 1739 457 4170 1086 1739 75021 EBT Tax (25.5%) -15414 0 -1670 0 4871 0 8716 0 -3497 0 10957 2794 23894 6093 31969 8152 46243 11792 Net Profit/Loss -15414 -1670 4871 8716 -3497 8163 17801 23817 34451 2041 4450 5954 8613 Sales excl. BTW Cost of Goods Sold Gross Profit Wages* Payroll Accountant39 Rent Gas, electricity, water, city tax Internet and phone Marketing Travel Insurance** Total Operating Expenses Investor Dividend 25% Year 2 Year 3 Year 4 Year 5 * Based on opening hours + 1 hour each day. Mari Stenberg – Wage: €10, Hours/ Month: 180. Part Time Help – Wage: €9, Hours/ Month: 81 ** OHRA AOV – € 94.37 per month. General Insurances € 39 per month (Legal help - € 1.250.000, inventory - € 10.000, Cash - 2.500.)40 39 Higher Level. “Kosten Accountant/ Boekhouder - Egbert Punter, Strictly to the Point Administratie-consulenten”. http://www.higherlevel.nl/forum/index.php?board=16;action=display;threadid=8063 40 Verzekeringen ZZP. http://www.supergoedverzekerd.nl/verzekeringen-starters.php Appendix H. Income Statement; Statement; Worse Case Scenario Q1 Q2 Q3 Q4 Total Year 1 Year 2 Year 3 Year 4 Year 5 Sales excl. BTW Cost of Goods Sold Gross Profit 8934 3833 5101 17867 7406 10461 26800 10979 15821 35734 14552 21182 89335 36770 52565 98507 40699 57808 115663 47561 68102 127229 52317 74912 146313 60165 86148 Wages* Payroll Accountant41 Rent Gas, electricity, water, city tax Internet and phone Marketing Travel Insurance** 7587 394 150 6876 7587 394 150 6876 7587 394 150 6876 7587 394 550 6876 30348 1576 1000 27504 30985 1609 1100 28082 31636 1643 1200 28672 32300 1678 1225 29274 32979 1713 1251 29889 400 105 7153 0 400 400 105 1449 0 400 400 105 1949 1000 400 400 105 1449 0 400 1600 420 12000 1000 1600 1634 429 4000 1021 1634 1668 438 4000 1042 1668 1703 447 4084 1064 1703 1739 457 4170 1086 1739 23065 17361 18861 17761 77048 70494 71967 73478 75021 EBT Tax (25.5%) -17964 0 -6900 0 -3040 0 3421 0 -24483 0 -12686 0 -3865 0 1433 366 11127 2837 Net Profit/Loss -17964 -6900 -3040 3421 -24483 -12686 -3865 1068 8290 267 2072 Total Operating Expenses Investor Dividend 25% * Based on opening hours + 1 hour each day. Mari Stenberg – Wage: €10, Hours/ Month: 180. Part Time Help – Wage: €9, Hours/ Month: 81 42 ** OHRA AOV – € 94.37 per month. General Insurances € 39 per month (Legal help - € 1.250.000, inventory - € 10.000, Cash - 2.500.) 41 Higher Level. “Kosten Accountant/ Boekhouder - Egbert Punter, Strictly to the Point Administratie-consulenten”. http://www.higherlevel.nl/forum/index.php?board=16;action=display;threadid=8063 42 Verzekeringen ZZP. http://www.supergoedverzekerd.nl/verzekeringen-starters.php Mari Stenberg, 222760 72/74 02-06-2009 Appendix I. Cash Flow Statement Year 0 Q1 Q2 Q3 Q4 Year 1 Year 2 Year 3 Sources of Cash Cash flow from operating activities Invested Capital Total Cash In 0 70623 70623 11167 0 11167 22334 0 22334 33501 0 33501 44668 0 44668 111670 0 111670 123136 0 123136 144580 0 144580 Uses of Cash Renovation and equipment Payments of goods and transportation Wages and payroll Payments of rent Payments of electricity, gas, water and city tax Payment of internet and phone Payments of marketing activities Payments of travel Payment of insurance Taxes Payment of Dividends (Investor - 25%) Total Cash Out 15000 7119 0 27504 0 0 6000 0 0 0 0 55623 0 0 8131 0 400 105 0 0 400 0 0 9036 0 7810 8131 0 400 105 2602 0 400 0 0 19448 0 12844 8131 0 400 105 1949 1000 400 0 0 24829 0 18191 8531 0 400 105 1449 0 400 0 0 29076 0 38845 32924 0 1600 420 6000 1000 1600 0 0 82389 800 50551 33694 28082 1634 429 4000 1021 1634 533 390 122768 1200 59128 34479 28672 1668 438 4000 1042 1668 3439 2512 138246 Net Change In Cash 15000 2131 2886 8672 15592 29281 368 6334 Cash Begin Period Cash End Period 0 15000 15000 17131 17131 20017 20017 28689 28689 44281 15000 44281 44281 44649 44649 50984 . Mari Stenberg, 222760 73/74 02-06-2009