DIVI LITTLE BAY BEACH RESORT

Transcription

HOSTED BY
SCELL PRESENTS:
“GET READY FOR HIGH SEASON
St. Maarten Training Conference”
SEPTEMBER 9TH – SEPTEMBER 16TH, 2016
HOSTED BY
THE BENEFITS OF THE CONFERENCE:
• Every participant will receive a SCELL Certificate upon completion.
• This conference offers participants over 25 trainings.
• Organizations registering more than 10 employees will receive a
10% discount.
To REGISTER go to SCELL.usmonline.onl and click on the conference logo.
SCELL SPECIAL HOTEL
ACCOMMODATIONS JUST FOR YOU!
High Season 2016 will be held at Divi Little Bay Beach
Resort. A rate agreement has been made for those
who would like hotel accommodations at the location.
Arrival Date as early as: September 8th , 2016
Number of Nights: from 2 nights & up
Departure Date as late as: September 17th , 2016
ONLINE BOOKING INSTRUCTIONS:
1. Go to www.diviresorts.com
2. Book your stay > select resort (St. Maarten - Divi Little Bay)>check-in date>Book now
4. ‘Groups’ tab in the pink bar
5. Enter Attendee code exactly as provided.
Code will be given later, you will have one for room only & one are all-inclusive package.
Reservations Department: 1 800 367 3484 prompt # 1.This is available Monday – Friday 8am-5pm
EST. Please do not call after hours as our night service will not have your discounted rates.
Accommodations: Beach Front Hotel Rooms
Room Rates (are subject to 22.5% Gov. Tax + Energy Charge daily):
Beach Front Hotel Rooms (room only): US$ 99.00 per. night Extra Person: US$ 30.00 + tax p.p.
All rates are in U.S. dollars and subject to 22.5% Gov. Tax and SVC + Energy Charge daily. Taxes, service charges and other governmental fees and
charges are subject to change without notice.
Energy Charge: Beach Front Hotel Rooms @ US$ 5.00 per day. Rates are non-commissionable. Above listed Rates are based on single and double
occupancy. Additional adults are required to pay the Extra Person rate. Children up to 12 years may stay free when sharing a room with at least
one paying adult. Children over the age of 12 will be charged the Extra Person rate. Room Rate does not include any meals. As of August 23rd ,
2016, guests may still make reservations based on availability, but will be at the resort’s Best Available Rate. Rate may be extended up to 3 days
pre-arrival and 3 days post departure based on availability at the sole discretion of the resort.
PAYMENT TERMS
Full payment is required at the time of reservation.
RIGHTS OF CANCELLATION AND CANCELLATION FEES
Cancellations must be received at least 7 days prior to arrival for full refund. Guests canceling within 7 days of arrival will be subject to a
cancellation penalty in the amount equal to one night’s stay inclusive of taxes and service charges.
CERTIFIED HOSPITALITY
EDUCATOR (CHE®)
TRAINING
FRIDAY, SEPTEMBER 9TH - 12TH, 2016
4-DAY. HELD AT DIVI LITTLE BAY BEACH RESORT.
FRIDAY, SATURDAY, SUNDAY, MONDAY
SESSION FACILITATED BY CHE® MASTER TRAINER DR. NATASHA GITTENS, PH.D., CHE.
8:00am to 5:00pm: Certified Hospitality Educator (CHE®) $750 pp
The Certified Hospitality Educator (CHE®) program, the
only professional development opportunity designed
for hospitality professionals and educators around the
world.
REQUIREMENTS
All CHE® participants will be required to complete a
AHLEI application for approval prior to being enrolled
in the course. Candidates can meet the eligibility
requirements in one of two ways:
CERTIFICATION
Successful candidates
will receive a certificate
and CHE® lapel pin, to
be worn in recognition
of their achievement.
EXAM
Participants will be required to take an
exam at the end of the training to gain
certification.
The CHE® will be awarded based upon
the candidate’s self-study materials and
assignments, participation in workshop
discussions, results of the written exam.
Plan A
• Have at least two years of full-time professional
experience in the hospitality industry, with a minimum
of one year in a managerial or supervisory position
• Have at least five years of full-time professional
experience in the hospitality industry, with a minimum
of two years in a managerial or supervisory position
Plan B
• Be currently employed full time as a post-secondary
hospitality educator, with at least two years of
experience in one or more such positions
• Have at least a four year degree or international diploma
from an approved institution
• Be currently employed full time or part time as a postsecondary hospitality educator
TO REGISTER GO TO:
scell.usmonline.onl/index.php/highseason/registration
For
questions
call SCELL at 542-5171
ext
or 1023
To
REGISTER
go to SCELL.usmonline.onl
and click on
the1014
conference
logo.
CHE®
APPLICATION FORM
Certified Hospitality Educator
Ref Code:
Please check the one plan through which you wish to pursue the CHE® designation.
r Plan B
I meet all PLAN B requirments:
• Currently employed full-time or part-time as a
post-secondary hospitality educator.
• Have at least five years of full-time professional
experience in the hospitality industry, with a minimum of
two years in a managerial or supervisory position.
r Plan A
I meet all PLAN A requirements:
• Currently employed full-time as a postsecondary hospitality
educator, with at least two years of experience in one or more
such positions.
• Have at least a four year degree or international diploma from an
approved institution
• Have at least two years of full-time professional experience in the
hospitality industry, with a minimum of one year in a managerial
or supervisory position.
All correspondence regarding the CHE® will be sent to your Home Mailing Address.
PERSONAL DATA
(Please type or print clearly.)
PRINT NAME (Mr./Ms.)
Birth Date
FOR OFFICE USE ONLY
Home Mailing Address
City/State or Province/Postal Code/Country
Customer #
Payment/check #
Personal e-mail
Home Phone
(
)
Order #
ACADEMIC EXPERIENCE
Enrollment Date
Total number of years employed as a hospitality educator: _________
PRESENT POSITION
From
/
To
/
Job Responsibilities
r
r
Full Time
Part Time
Institution
Address
Academic Administrator’s Name
Phone
(
)
Academic Administrator’s Phone
Work e-mail
(
INDUSTRY EXPERIENCE
POSITION
)
Total number of years employed in the hospitality industry: ________
From
/
To
/
Job Responsibilities
r
r
Full Time
Part Time
Company/Property
Address
Supervisor’s Name
Supervisor’s Phone
(
)
(Please attach additional sheets for experience as necessary.)
CHE® WORKSHOP REGISTRATION
For the latest CHE® workshop locations and dates, please contact the American Hotel & Lodging Educational Institute (AHLEI).
I plan to attend the CHE® workshop scheduled for ______________________________________________________
(date)
in: ___________________________________________________________________________________________
(city)
(state/province)
(country)
This form must be returned to the SCELL office
by August 22, 2016.
Email the completed form to
[email protected].
CHE® Application Form – Page 2
SPECIAL ACCOMMODATIONS
The Commission supports the intent of the Americans with Disabilities Act (ADA). If you require special aid or assistance during the
CHE® examination or workshop due to a physical or mental disability, indicate your request for special accommodations by checking
the box below. Submit appropriate documentation substantiating your disability with this application form.
r I request special examination assistance or a test modification during the examination due to a disability.
With this application, I am including documentation of my disability in order to receive special accommodations.
Auxiliary aids and services can only be offered that do not fundamentally alter the measurement of skills or knowledge the examination is intended to
test – American Disabilities Act, Public Law 101-334 §309(b)(3)
FEE/PAYMENT
The fee for the CHE® program is U.S. $600 in the U.S., Canada, and Mexico (U.S. $650 in other countries). Your check,
money order, or credit card information must accompany this completed order.
(Prices are subject to change without notice).
Payment:
r My check or money order is enclosed.
(Made payable to the Educational Institute in U.S. funds drawn on a U.S. bank.)
r Please bill my credit card: r Visa r MasterCard r American Express r Discover Card
Account Number ______________________________________ Expiration Date ___________ CVV2 _________
Cardholder Signature ____________________________________ Print Name ____________________________
You will be responsible for any customs charges or duties applied to the shipment of your pre-workshop materials.
THE CHE PROCTOR REQUIREMENTS
Proctor information must be listed below in order to enroll in CHE®. A proctor is the person who will administer your examination. A
proctor may be a CHA® or CHE®, an AH&LA member association/federation executive, or a member of the clergy. (Relatives cannot
be accepted as proctors.) Please obtain consent from this individual before submitting his or her name; your examination will be sent
to your proctor when your workshop has been completed. Once your proctor receives the exam you have 15 days to take the exam.
PROCTOR INFORMATION
NAME (Mr./Ms.)
Title
Organization
Business Phone
(
)
Home Mailing Address
Business Fax
(
)
City/State or Province
Postal Code/Country
email
CERTIFICATION AGREEMENT
With this application, I am applying for candidacy status for the Certified Hospitality Educator (CHE®) program and submitting the requested
documentation, which includes a current resume. In submitting this application for the Certified Hospitality Educator program, I acknowledge
that the information I have provided is accurate. I understand that acceptance into the program is based on this application, any support
materials I have enclosed, and a favorable recommendation from my references. I hereby give the American Hotel & Lodging Educational
Institute (AHLEI) permission to make a thorough investigation of my past employment, education, and professional development activities,
and I release from liability all persons and companies supplying such information. I indemnify all persons I have listed in this application
against any liability which might result from such an investigation.
In addition, I further agree to hold AHLEI and its Certification Commission harmless from any and all liability in the event this application
is rejected on the basis of the information furnished to the Educational Institute by me or third persons which would, in the judgment of
AHLEI, make me ineligible for certification. I agree to accept the Certification Commission’s decision as to my eligibility for this certification.
Signature:______________________________________________
Date:_________________________________
Print Name: ____________________________________________
American Hotel & Lodging Educational Institute
Professional Certification Department
800 N. Magnolia Ave., Suite 300, Orlando, FL 32803
Phone: +1 407 999 8100 or 1 888 575 8726 | Fax: +1 407 999 8610 or +1 407 236 7848
E-mail: [email protected]
15-04881
08011APP04ENGE
by August 22, 2016.
[email protected].
CHE® RECOMMENDATION AND
EMPLOYMENT VERIFICATION FORM
Certified Hospitality Educator
PLEASE TYPE OR PRINT CLEARLY.
The Certified Hospitality Educator (CHE®) designation recognizes those individuals who have demonstrated the qualities needed
to become effective hospitality educators.
Acceptance into the CHE® program is contingent on a satisfactory recommendation. The applicant has been directed to give this
form to his or her academic administrator. Please complete the information below on the applicant’s behalf, attesting to his or her
classroom experience and performance, leadership abilities, professionalism, interest in teaching, and communication skills.
(Note: AHLEI’s Certification Commission will not accept recommendations from relatives of potential certification candidates.)
I verify that
(name)
is currently employed with
(department or discipline)
in the position of
(title)
for the period of
(month/year)
of
(academic institution)
on a r full-time r part-time basis
through
(month/year)
His/her responsibilities include:
Additional comments:
Based on the applicant’s experience and competence:
r I attest that the above information is true and understand that any misinformation provided may affect the candidacy
of stated CHE® applicant. I recommend this individual for the CHE® program and verify that the position the candidate
currently holds is a hospitality educator position. I will, if called upon, answer any questions regarding the employment
of the stated CHE® applicant.
Signature:
Date:
Your Name (Mr./Ms.):
Title:
Property:
Address:
City:
State or Province:
Business Telephone: (
Country:
)
Zip/Postal Code:
E-mail:
THIS COMPLETED FORM MUST ACCOMPANY THE CHE® APPLICATION
by August 22, 2016.
[email protected].
Steps to Earning the CHE® Designation
1. Qualifications
Be sure you meet the CHE program requirements listed at the top of
the attached Application Form.
®
2. Application and Tuition
Apply early (at least six weeks before your preferred workshop date),
since each workshop is limited to 25 participants and you will need time
to complete your pre-workshop activities. Submit your CHE® Application
Form, up-to-date resume, and the full tuition fee of U.S. $600 in the U.S.,
Canada, and Mexico (U.S. $650 in other countries). Fees are subject to
change.
3. Recommendation
Ask your academic administrator to complete and submit the attached
CHE® Recommendation Form. (Recommendations from relatives are not
accepted.)
4. Notice of Acceptance/Pre-Workshop Materials
Within two weeks of submitting your application materials, you
will receive written notice of the Professional Certification Department’s
decision regarding your eligibility for the CHE® program. Along with your
acceptance, you will receive confirmation of your workshop site and date
and your self-study materials. Complete the assignments as preparation
for your workshop.
5. Three-Day Workshop (4-Day International)
Actively participate in the entire workshop, facilitated by AHLEI-approved
instructional experts. Each day’s session begins at 8:00 a.m. Dress
is business casual. Experiment with new techniques through evening
assignments.
6. Written Examination
To prove your mastery of the workshop material, successfully complete
the CHE® written examination.
7. Final Evaluation
Receive an overall evaluation of your qualifications for the CHE®
designation. Instructional experts will look at your self-study materials
and individual assignments, your participation in workshop discussions,
the results of your written exam.
8. CHE® Recognition
Attain the CHE® designation and receive a lapel pin and certificate
plaque to demonstrate your achievements.
Recertification
Gain recognition for your ongoing contributions to hospitality by earning
recertification every five years. To maintain your CHE® designation,
simply choose from flexible options that combine your teaching
experience, continuing education, professional affiliations, and other
educational service. At the time of renewal, submit documentation of
your activities with the recertification fee of U.S. $200 (subject to
change). If you do not meet the requirements, your CHE® status expires
after five years.
CHE® Policies
Application Process
Each application is reviewed by the Professional
Certification Department. Should candidacy status
be denied for any reason, you will be notified in
writing.
An appeal for reconsideration can be made in
writing to the Certification Commission Appeals
Committee. You must submit the original application,
all supporting documentation, and a letter outlining
the reasons for reconsideration. The Committee
will review these materials and render a decision
in writing.
Examination/Presentation Results
The certification examination is based on proficiency
and not on achievement. Therefore, the grading
standard is set on a pass/fail basis with an actual
numerical score being revealed. Examination
results will be mailed directly to you.
Examination/Presentation Second Opportunity
Should you be unsuccessful in completing the exam
on your first attempt, two additional opportunities
to take the CHE® examination are available at
U.S. $50.00 each. Candidates not completing all
of the program requirements within six months of
enrollment are required to reapply to the program
and submit all fees in order to be reenrolled.
The CHE® program is administered by the American
Hotel & Lodging Educational Institute (AHLEI).
CHE® Application Checklist
Required materials:
3 Completed CHE Application Form
3 Up-to-date resume
3 Program fee payment
3 Completed CHE® Recommendation
Form
3 Completed Proctor Information
Recommended supporting documents:
3 Copies of college transcripts
3 Current and past job descriptions
3 Organizational charts
3 Other relevant materials
All applications and supporting
documentation become the property
of AHLEI.
by August 22, 2016.
[email protected].
TUESDAY, SEPTEMBER 13TH, 2016
CONFERENCE ROOM 1 SESSIONS:
8:00am to 11:00am: Fundamentals of Social Media For Professionals $125 pp
This training will provide attendees with tips on how to utilize social media to represent
themselves professionally and personally in the most promising manner on social media sites
such as Facebook, Twitter, LinkedIn, and Instagram.
12:00pm to 3:00pm: Key Skills For Women In Leadership
$125 pp
What sets the most successful women in leadership apart from others? You might be an expert
in your field, even the smartest woman in the room -- but that’s no guarantee of success. This
training will provide women in leadership roles key skills to succeed and discuss opportunities
to join the Women’s Island Network organization.
3:00pm to 6:00pm: Effective Cooperative Team Building Model $125pp
This training will teach you how to facilitate team building trainings within your organization
by allowing employees to participate in fun, interactive cooperative learning exercises. This
modern day approach to building teams is proven to resolve common workplace issues while
simultaneously building strong working relationships and fostering a positive work culture.
TUESDAY, SEPTEMBER 13TH, 2016
8:00am to 11:00am: Develop Your Digital Presentation Skills using PREZI
$125 pp
PREZI is helping to reinvent the art of presentations in corporations, classrooms and businesses
globally. Attend this training and learn innovative techniques to facilitate unbelievable
presentations.
PREZI combines motion, zoom, and spatial relationships to engage your
audience and help them remember your message.
12:00pm to 3:00pm: Understanding the Right Approach to Organizational Change$125 pp
Organizational change occurs when a company makes a transition from its current state to
some desired future state. Managing organizational change is the process of planning and
implementing change in organizations in such a way as to minimize employee resistance and
cost to the organization while simultaneously maximizing the effectiveness of the change
effort. Participants will learn key principles on how to make the change process effective and
successful within their organizations or businesses.
3:00pm to 6:00pm: Planning Your Professional Future $125pp
Many professionals are often confused about when is the right time to change careers. When
is the right time to set new goals and determine the most effective manner to achieve them.
This training will assist individuals who are at the crossroads of the next stage of their lives. It
will provide participants with proven steps to jump start the second stage of their career or life
with the right approach to achieve results.
WEDNESDAY, SEPTEMBER 14TH, 2016
8:00am to 11:00am: Customer Service Excellence
$125 pp
The Customer Service Excellence training is aimed at front line staff in licensed hospitality
venues, the qualification gives candidates the knowledge and skills that they need to deliver
quality service, on time every time. The training focuses on the concept of the customer
“service journey”, moments of truth and building rapport with customers, all of which focus
candidates on the fact that delivering service excellence is an ongoing process throughout the
customer’s visit.
12:00pm to 3:00pm: Business Writing Skills
$125 pp
With all the spell-check, grammar-check, and letter-writing programs on computers, many
workers mistakenly think they no longer need to know how to write well. Writing is still an
essential skill for the professional. Organizations are evaluated for the quality of its external
written and verbal communication. This workshop focuses on email etiquette, good electronic
communication and overall grammar and spelling.
3:00pm to 6:00pm: Supervisory Training$125pp
The supervisory skills course will introduce to participants what is effective supervision is and
is not. Provide participants with the practical skills needed to effectively supervise others.
Allow participants to practice essential skills such as goal setting, delegating, coaching and
counseling. Introduce techniques for supervision and managing different types of people.
WEDNESDAY, SEPTEMBER 14TH, 2016
8:00am to 11:00am:
Tomorrow’s World of Travel, Tourism & Hospitality: Think You’re Prepared?
$125 pp
Change is inevitable throughout the travel, tourism and hospitality industry. Change is required
to remain competitive. This interactive group presentation will discuss the evolution of travel,
travel/tourism/global trends that are changing the industry’s dynamics, political tensions.
sustainability, sharing economy and challenges facing hospitality operations and much more
facilitated by an expert in the field.
12:00pm to 3:00pm: Time Management $125 pp
Participants will focus their efforts on tasks that help them to concentrate on working on their
personal goal-setting, while focusing tasks on goal-related activities, time management skills,
time delegation techniques, and applying time management skills to managing their time and
their life. Time management training includes determining what to do first and how to manage
your time in an efficient and effective manner.
3:00pm to 6:00pm: Basic Accounting Principles for Managers $125 pp
This Basic Accounting course explains the fundamentals of accounting like identifying business
activities, recording transactions, basics of accounts, journals, and ledgers as well as the
financial statement elements. Participants will also be introduced to general accounting terms
that are the building blocks of accounting knowledge.
THURSDAY, SEPTEMBER 15TH, 2016
FULL DAY SESSION:
HELD AT THE UNIVERSITY OF ST. MARTIN ROOM 200 SECOND FLOOR.
SESSION FACILITATED BY ERWIN WOLTHUIS MA., CHE.
8:00am to 5:00pm: Certified Guest Service Professional (CGSP®)
$399 pp
Today’s successful hospitality employee
must have effective guest service skills
in today’s competitive market. They must
be able to engage and connect with their
guest to go above and beyond the call of
duty.
The Certified Guest Service Professional
(CGSP®) designation provides recognition
for those individuals that know how to
achieve and express exceptional service by engaging with their guests and creating memorable
experiences. Recognized worldwide, the CGSP® designation is the highest acknowledgment of
awarding-winning guest service for employees in the lodging industry.
CERTIFICATION
Successful candidates will receive a certificate and CGSP® gold lapel pin, to be worn on their
uniform in recognition of their knowledge and skills in guest service.
EXAM
Participants will be required to take an exam at the end of the training to gain certification.
The CGSP® exam consists of 30 multiple-choice questions and candidates must achieve a minimum
score of 70% to earn the CGSP® designation.
WHAT HOSPITALITY PROFESSIONALS
ARE SAYING ABOUT
THE AHLEI CERTIFIED GUEST SERVICE
PROFESSIONAL (CGSP®) TRAINING
“I have learned a lot, I can say my day was
wisely spent and we need more training sessions
like this on a regular basis!”
-Edmond Chittick
Guest Services Agent
Divi Little Bay Hotel
“The course was very informative. Using the
guest service knowledge and implementing it
into the hospitality industry of today can bring
great rewards to the staff, company and the
guests.”
-Hasani Derrick, CHM
Assistant Property Manager
Ani Villas Resort, Anguilla
“SCELL is definitely a learning experience.”
-Patricia Jansen
Student Services Center Representative
The University of St. Martin
“Your best is never enough. After this course I will be empowered to always deliver exceptional, quality
service. My main focus now is to follow through and leave a lasting impression with all of my guests.”
-Shelda N Webster
Director of Operations
Timothy Beach Resort (St. Kitts)
“I am very thankful today. I walked out of the training with excellence and a GOLD mind mentality.
I will now go above and beyond to share with everyone my new knowledge. I have learned so much.
Thank you Dr. Gitten you have changed my way of thinking and have empowered me to be the best I
can be in the future.“
-Adeline Gumbs
WHAT HOSPITALITY PROFESSIONALS
ARE SAYING ABOUT
THE AHLEI CERTIFIED GUEST SERVICE
PROFESSIONAL (CGSP®) TRAINING
“Dr. Natasha Gittens did such a great job with this training. It gave me the opportunity to grow in my
company and also take my performance to the next level and I am so proud to be here! I cannot wait to
advise my colleagues about this training and other upcoming trainings SCELL offers.“
-Marie Jean Francois
“I have enjoyed the training with SCELL. The training helped me personally and will support how I apply
myself on and off my job. I will advise everyone I know that in order to become a better guest service
professional they must take this training.“
-Verna Patterson
Front Desk Clerk
Summit Hotel
“Move Up Your Hospitality Attitude and Go For The Gold!”
-Early Charlemagne
Instructor
NEPA
“Very informative lecture and learning
experience.”
“Session was very helpful and
encouraged me to rise to a new level of
excellence.”
“Can’t wait for this program to move
to St. Kitts, Timothy Beach Resort!”
“Today’s training was very informative
for me. I walked away feeling even
more confident than I did coming in.”
“Thank you Dr. Gittens for all the
information you shared with us today.
Please get more organizations to take
this training. “
8:00am to 11:00am: Developing & Coaching Others
$125 pp
As a manager it is essential to improve employee performance on a continuous basis and the
best way to do this is through coaching and mentoring. This training will prepare managers
and leaders with the necessary skills to be an effective coach and mentor.
12:00pm to 3:00pm: Public Speaking $125 pp
Whether you’re a complete beginner to public speaking in front of an audience or looking to
improve existing skills, this training course will bring out the best in you or your staff. Go from
“terrified to “confident, overcome your fear, learn to create a memorable message and begin
to speak in public with confidence.
3:00pm to 6:00pm: Handling Employee Complaints $125 pp
The faster you deal with an employee complaint, the faster your employees can get back on
the road to productivity. Learn how to keep complaints from escalating into large problems
with this hands-on training.
8:00am to 11:00am: The Benefits of Loyal Employees
$125 pp
When employees are happy, motivated and engaged, they deliver that extra bit of creativity;
dedication and hard work that makes a product or service stand out from the competition.
Attend this training and learn how to build loyalty among your employees and offer service
excellence to your existing and repeat clientele.
12:00pm to 3:00pm: Delegating$125 pp
This Delegating training teaches the skills needed to effectively assign work to others. By clearly
communicating expectations and encouraging participation, managers can use delegating to
develop team members’ skills and abilities.
3:00pm to 6:00pm: Project Management: The Beginning
$125 pp
Have you set the right tone for your new project? Are you ready to stay on top of issues as
they unfold, and troubleshoot roadblocks for your team? Have you mapped out a strategy for
controlling costs and keeping the project on schedule? Learn how to successfully get your
project underway.
FRIDAY, SEPTEMBER 16TH, 2016
8:00am to 11:00am: Essential Skills for Communicating $125 pp
Being an effective communicator takes real skill. Communication skills have to be developed
on an on-going basis. To be effective in business, you have to communicate well. To be a
good manager, you have to communicate exceptionally well. Participants will learn basic
communication dynamics and effective communication skills to improve and promote
interpersonal relationships.
12:00pm to 3:00pm: Event Planning $125 pp
The Event Planning training will illustrate how to plan all types of events for corporate and
private clients. Participants will learn how to plan and deliver outstanding events for clients/
guests by carefully listening to their unique needs. Learn each aspect of planning an event
from prioritizing the budget to day-of coordination.
3:00pm to 6:00pm: Taking Personal Accountability $125 pp
Personal accountability is “being willing to answer … for the outcomes resulting from your
choices, behaviors, and actions.” When you’re personally accountable, you take ownership of
situations that you’re involved in. You see them through, and you take responsibility for what
happens – good or bad. You don’t blame others if things go wrong. Instead, you do your best
to make things right. Learn tips on how to become more accountable and teach your work
teams how to adopt these principles to become more accountable.
FRIDAY, SEPTEMBER 16TH, 2016
8:00am to 11:00am: Your Guest The St. Maarten Experience $125 pp
When tourists arrive in St. Maarten they have one thing on their minds; to have a memorable
guest experience. This training will provide participants with unique, cost-effective examples
and techniques to engage guests upon arrival and throughout their stay, while incorporating
effective communication techniques to arm professionals to communicate with guest in a
variety of common scenarios.
12:00pm to 3:00pm: Email Etiquette $125 pp
The Email Etiquette training course provides you with the skills and techniques necessary for
managing emails, creating and managing groups, writing professionally with effective email
structures, creating signatures, templates and more. Learn how to draft emails that are clear
and concise and won’t be misinterpreted.
3:00pm to 6:00pm: Business Writing $125 pp
With all the spell-check, grammar-check, and letter-writing programs on computers, many
workers mistakenly think they no longer need to know how to write well. Writing is still an
essential skill for the professional. Organizations are evaluated for the quality of its external
written and verbal communication. This workshop focuses on email etiquette, good electronic
communication and overall grammar and spelling.
TRAINING COURSE REGISTRATION FORM
Please fill out the following form to sign up for Conference trainings. Please email the form to:
[email protected]. You may also register at @www.scell.usmonline.onl.
Name:_______________________________________________________________________________________
Title:_____________________________ Organization:__________________________________
Address:_______________________________________________________________________
City:________________________________State:_____________________Zip:_________________________
Phone (day): ___________________________Cell Phone:__________________________________
Email:__________________________________________________________________________________
HIGH SEASON 2016 SELECTION OF TRAININGS
Check the boxes below for your training selections.
FRIDAY, SEPTEMBER 9-12, 2016
4 DAY SESSION. HELD AT DIVI LITTLE BAY BEACH RESORT: 8:00am – 5:00pm
Certified Hospitality Educator (CHE®) To REGISTER go to SCELL.usmonline.onl and click on the conference logo.
TUESDAY, SEPTEMBER 13, 2016
8:00am - 11:00am Fundamentals of Social Media For Professionals 12:00pm - 3:00pm Key Skills For Women In Leadership 3:00pm - 6:00pm Cooperative Team Building Model CONFERENCE ROOM 2 SESSIONS:
8:00am - 11:00am Develop Your Digital Presentation Skills using PREZI 12:00pm - 3:00pm Understanding The Right Approach To Organizational Change
3:00pm - 6:00pm Planning Your Professional Future
WEDNESDAY, SEPTEMBER 14, 2016
8:00am - 11:00am Customer Service Excellence 12:00pm - 3:00pm Business Writing Skills 3:00pm - 6:00pm Supervisory Training CONFERENCE ROOM 2 SESSIONS:
8:00am - 11:00am Tomorrow’s World of Travel, Tourism & Hospitality: Think You’re Prepared? 12:00pm - 3:00pm Time Management 3:00pm - 6:00pm Basic Accounting Principles
THURSDAY, SEPTEMBER 15, 2016
FULL DAY SESSION.
HELD AT THE UNIVERSITY OF ST. MARTIN ROOM 200 SECOND FLOOR: 8:00am – 5:00pm
Certified Guest Service Professional (CGSP®) CONFERENCE ROOM 1 SESSIONS:
8:00am - 11:00am Developing & Coaching Others
12:00pm - 3:00pm Public Speaking 3:00pm - 6:00pm Handling Employee Complaints CONFERENCE ROOM 2 SESSIONS:
8:00am - 11:00am The Benefits of Loyal Employees 12:00pm - 3:00pm Delegating
3:00pm - 6:00pm Project Management: The Beginning
FRIDAY, SEPTEMBER 16, 2016
8:00am - 11:00am Essential Skills for Communicating 12:00pm - 3:00pm Event Planning 3:00pm - 6:00pm Taking Personal Accountability
8:00am - 11:00am Give Your Guest The St. Maarten Experience 12:00pm - 3:00pm Email Etiquette
3:00pm - 6:00pm Business Writing
CONFERENCE PAYMENT OPTIONS
Dear Participant:
SCELL has (3) three easy payment options
for you to register for this conference
1. WIRE TRANSFER:
Please find the convenient transaction
instructions below.
*Once you have completed your transfer transaction, please email proof of the confirmed wire
transfer to Ms. Richardson @ Rochana.Richardson @usmonline.net.
Windward Islands Bank N.V.
• UNIVERSITY OF SXM FOUNDATION ACCOUNT # 80969100 US$
• UNIVERSITY OF SXM FOUNDATION ACCOUNT # 80969307 NAF.
• CRIB number : 410.020.199
• KVK #: 18986.0
• SWISS CODE: WISBSXSM
2. CHECK:
Make all "company" checks payable to: The University of St. Martin.
(No personal checks will be accepted). In the memo section write in: SCELL.
3. CASH PAYMENTS:
All cash payments must be received at the time of registration. No payments will be accepted
on the dates of the trainings.
Attend the conference and add your
own incredible experience to this SCELL
publication.
WHAT ARE PEOPLE
SAYING ABOUT SCELL?
“I am impressed with SCELL’s professionalism. My
first impression of energy level of the facilitator,
Dr. Gittens was great and her style was very down
to earth and real. The training that the Port’s 79
employees will go through is a positive development
in their career development and at the same time
brings focus with respect to their job and building
the Port’s Culture.
-Mark Mingo, Port St. Maarten’s Chief Executive
Officer
“I am returning to say thank you for the impressive investment you made into our lives today. I left with
so much and I am truly grateful. I had several managers express similar sentiments. Job well done!!!”
- Shadira Lont, Telem Group
Manager Human Resources & Development
“WIB is extremely pleased to be associated with this very important initiative of USM, given the
importance continuing education plays in Human Resources. Our banks middle management has
recently benefited from specialized business courses tailored to our needs well executed be SCELL.”
- Derek Downes, The Windward Islands Bank Ltd.
Managing Director
“It was a very powerful experience. It helps me to enhance my knowledge more on public speaking. Dr.
Gittens was the bomb. Nice presentation.”
– Shanna Holaman, St. Maartin Medical Center
“I had a wonderful experience in public speaking session. I am not used to speaking in the public. I had
a palpitation when Dr. Natasha called my name to present in front of my classmates. With all the tips
and knowledge I’ve learned, I overcame my nervousness. Thank you very much Dr. Natasha.”
– Florderosie Zurita, St. Maartin Medical Center
“Session was very informative but also uplifting a lot of what we already knew but just to actually put more
into play. Enjoyed. ”
–Sabrina Martis James
“The course/ presentation was effective and invigorating. Much was learned in the time slot that was give.”
–Cassandra Benjamin
“Excellent. I would like to see the sessions a
bit longer.”
“Good. Looking forward to doing more
with SCELL!!”
“Excellent. Presenter was very
knowledgeable and interesting”
“Excellent. It was a very educating session.
Helped me to learn more on a wider scale
about Office Administrative Skills.”
“Good. More in-depth information about
the various topics!”
“Looking forward to a next session.”
“Excellent. The session on Basic Office and
Administrative Skills was very useful and
important to me”
“Overall I really enjoyed the session. It was well prepared and the presenter was very clear on the topic. The
session helped me to interpret information on a wide scale about Administrative Skills.”
–Vernessa Regis
“My experience with the 3 sessions for today October 10th 2015 was very much needed in my work field.
Just a refreshing overview of what I already knew but in a more professional and interesting manner”
–Ysora Thomas
“Today’s session about Basic Office and Administrative Skills was a success. I learned a lot on Office and
Administration Skills and I will be back again to learn more.”
–Shantal Lee
““Education is a continuous process.” –Keep up the good work @ USM.”
–Altagarcia William-Thomas
“Divine intervention, life changing, thought provoking.” – Glenda Severin, Brain Bytes Session
“The SCELL sessions were a wonderful experience; absolutely thrilling & inspiring; a learning
experience to benefit me for life.”
– Candida McRae-Williams, Brain Bytes Session
• How do your customers experience your organization?
• Are your employees friendly?
• Do your employees know and understand the products
and services you offer?
• Do they go out of their way to ensure customers have a
favorable experience?
SCELL’s Mystery Customer Program will allow
our team of Customer Service Specialists to visit
your business or organization and anonymously
experience the real type of Customer Service
your employees are offering to customers
during various times and days of the month.
!
3
The results of SCELL’s Mystery
Customer Program will give you
a true reality of your customer
service and provide you with our
effective Program Planning Cycle.
Most importantly it will help give
employees needed feedback to
improve their level of Customer
Service Excellence.
Contact SCELL @ 542-5171 ext 1014 or 1023 and
schedule your FREE Consultation. You may also visit
the SCELL website @ scell.usmonline.onl.

DIVI LITTLE BAY BEACH RESORT

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