liberty global in europe

Transcription

Liberty Global in Europe
Digital technology is part of everyday life. All around the world,
television, telephone and the internet unite and connect people.
And our world is changing rapidly. The boundaries between television, the internet and telephone are fading. Consumer choice
is redefining this new media world. Consumers decide which
services and means of communication they want to use, and when
and where to use them. Liberty Global makes this world possible
and accessible – for everyone.
Liberty Global is a leading international cable operator offering
advanced video, voice and broadband internet services to connect
its customers to the world of entertainment, communications and
information. The company operates state-of-the-art networks that
serve approximately 18 million customers across 14 countries
principally located in Europe, Chile and Australia (as of June 30,
2010). Liberty Global's operations also include programming
businesses such as Chellomedia in Europe.
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LIBERTY GLOBAL IN EUROPE
In Europe, Liberty Global is known under the brands UPC,
Unitymedia (Germany), upc cablecom (Switzerland) and Telenet
(Belgium) - all cable distribution companies – and Chellomedia,
the multimedia content provider with many branded (digital)
television channels. In most of the countries in which it operates,
Liberty Global also offers communication services for the business
market. In Europe, Liberty Global reaches close to 26 million
homes and provides services to 16 million customer households.
Germany, the Netherlands, Belgium and Switzerland are Liberty
Global’s largest markets.
The European headquarters in Schiphol-Rijk, the Netherlands is
home to Liberty Global’s technological development, network
management and product development. And, as the location of
Liberty Global’s distribution centre, the Chello DMC (Digital Media
Centre) in Amsterdam is the source of digital television for millions
of households in Europe both in and outside Liberty Global’s cable
footprint.
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THE EUROPEAN HEADQUARTERS NEAR
AMSTERDAM HAVE EVOLVED INTO THE
EUROPEAN GATEWAY FOR TECHNOLOGY
DEVELOPMENT, NETWORK MANAGEMENT
AND PRODUCT
DEVELOPMENT
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,
INNOVATIVE PRODUCTS PROVIDE
CONSUMERS WITH INFORMATION
AND ENTERTAINMENT SERVICES,
WHENEVER THEY WANT AND IN
WHATEVER FORM
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Liberty Global Vision
DIGITAL FOR EVERYONE
THE DIGITAL HOME IS HERE TODAY, A HOME IN WHICH THE BOUNDARIES
BETWEEN TELEVISION, THE INTERNET AND TELEPHONY ARE RAPIDLY FADING.
ANYONE CAN PARTICIPATE, BY VIEWING, E-MAILING, CHATTING, PHONING OR
TEXT MESSAGING WITH THE REST OF THE WORLD. NEW INNOVATIVE PRODUCTS OFFER CONSUMERS ACCESS TO A GROWING RANGE OF INFORMATION
AND ENTERTAINMENT. WATCHING TELEVISION IS A PERSONAL EXPERIENCE
BECAUSE YOU DECIDE WHAT YOU WANT TO WATCH AND WHEN YOU WANT TO
WATCH IT. THE INTERNET IS EXTREMELY FAST AND CAN BE TUNED PRECISELY
TO YOUR PREFERENCES. VIDEO TELEPHONY WILL BE AVAILABLE SOON. AND
WIRELESS CONNECTIONS ENABLE YOU TO SIMPLY TAKE YOUR DIGITAL HOME
WITH YOU.
A new world is being created in which consumers have more control and choice,
equipped with the latest technology and aided by simple, high-quality services.
Liberty Global and its operating companies understand this and make this world
accessible to everyone.
INVESTING IN INFRASTRUCTURE
In the Digital Home, consumers use Triple Play services (television, internet and
telephony – all digital services) which are often provided by a single cable or
telecom company. In the future, competition between different infrastructures will
intensify. Infrastructure providers invest heavily in the quality of their networks, with
important consequences for the economy and society. In Europe alone, Liberty
Global has invested billions of euros up to 2010 to ensure that its networks and
support systems are “future proof”. The Digital Home requires a reliable infrastructure that is suited to two-way traffic and has high capacity for broadband services.
The vast majority of our hybrid fibre-coax networks are composed of glass fibre and
superior to the existing DSL, ether or satellite infrastructures. This makes Liberty
Global one of the most important innovators in its markets and the main challenger
to traditional telecom providers.
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INNOVATIVE DIGITAL SERVICES
Consumers can see the possibilities of new digital services, yet they will only really
be convinced if they have tried them out and experienced the benefits first-hand.
Liberty Global innovates so that it can offer consumers new products and services
as rapidly as possible. Liberty Global was one of the first in Europe to introduce
cable based broadband internet. Many other innovations followed, including large
scale digital telephony (VoIP) with the same quality as landline and ultra high
broadband internet service for the consumer with speeds up to 128 Mbps. Throughout Europe Liberty Global is investing into the digital television migration, including
Digital Video Recording (DVR), Video on Demand (VoD), HDTV and 3D TV. The
company is also about to introduce a Next Generation TV Platform (multimedia
home gateway), an ‘all IP in the home’ platform capable of distributing video, voice
and data throughout the home. This solution seamlessly combines linear TV,
internet content, widgets/apps and advanced search & recommendations.
GROWTH ON AN INTERNATIONAL SCALE
Liberty Global believes in the benefits of scale and its networks now spanning many
countries across the globe. Benefits of scale are crucial to competing with traditional telecom providers, which often operate at a national level and wield considerable market power. By contrast, Liberty Global’s cable networks are regional and
primarily found in the large cities. To compete with national telecom giants a company like Liberty Global has to make optimal use of international benefits of scale.
It is this advantage that enables Liberty Global to apply proven best practices from
various national markets to other regions. Its size makes Liberty Global a respected
partner for the best media technology companies in the world to build a range of
advanced products and services.
Liberty Global Public Policy
PARTNER TO GOVERNMENTS AND EU INSTITUTIONS
GOVERNMENTS AND EUROPEAN (EU) INSTITUTIONS CLOSELY FOLLOW THE
FAST MOVING DEVELOPMENTS IN THE EUROPEAN COMMUNICATIONS AND
BROADCASTING INDUSTRY, MARKETS WHICH ARE OFTEN SUBJECT TO
REGULATION AND NEW POLICY INITIATIVES.
Liberty Global has long-term relationships with governments and key European
institutions. In order to fully understand the environment in which Liberty Global
is investing, and to provide the best possible services to our customers, Liberty
Global is committed to engaging regulators and government officials in an ongoing,
constructive dialogue.
typically based on in-depth analysis of trends and developments in our markets,
highlighting various future scenarios where policy and regulation play a role.
The Policy Series has so far included studies on Digital TV Migration Strategies,
Triple play competition for the Digital Home, Infrastructure Competition between
Next Generation Networks in Europe, Transformation of the European Video
Content Market, Digital Confidence, Next Generation Competition in
Telecommunications and the latest study, The New Rules of Openness.
DEDICATED EU PRESENCE
Since 1999, Liberty Global has had a permanent representative office close to the
European institutions in Brussels. We aim to be a credible discussion partner to
national bodies, to the European Commission and to Members of the European
Parliament, and to add value to the debate on significant public policy issues.
Liberty Global is also an active member of Cable Europe, the Brussels-based trade
association, which represents the interests of the entire European cable sector. As
a pan-European operator, we contribute actively to the liberalisation and harmonisation of the EU communication markets and we firmly believe in the positive
effects of enlarging the EU policy environment to include the Central European
countries.
In addition to its representation to the EU, in almost every country in which we
operate Liberty Global and its operating companies have dedicated public policy
and government affairs resources which are firmly rooted in the local community.
LIBERTY GLOBAL PUBLIC POLICY SERIES
In 2006, Liberty Global initiated a research program designed to actively contribute
to pending policy and regulatory debates at the EU and national levels. These
‘Liberty Global Policy Series’ studies, which are published on a regular basis, are
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THE THE
NEW
OPENNESS
NEWRULES
RULES OF OF
OPENNESS
THE NEW RULES OF OPENNE
Next Generation Competition
Driving Innovation in Telecommunications
January 2011
© 2011 The Boston Consulting Group
1|2
THE EUROPEAN COMMISSION AND THE
EUROPEAN PARLIAMENT IN BRUSSELS,
SOURCE OF MANY IMPORTANT
GOVERNMENT DECISIONS FOR THE
COMMUNICATIONS AND BROADCASTING
INDUSTRY
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LIBERTY GLOBAL IS THE DRIVING
FORCE BEHIND DIGITAL TELEVISION
AND CONVERGED SERVICES IN THE
DIGITAL HOME
Liberty Global Economy & Technology
BRINGING GROWTH TO THE EUROPEAN ECONOMY
THE ROLE OF CABLE IN DRIVING INFRASTRUCTURE COMPETITION AND IN
ACCELERATING SERVICE INNOVATION IN EUROPE HAS BEEN WIDELY ACKNOWLEDGED. THE LAUNCH OF HIGH SPEED BROADBAND INTERNET VIA CABLE IN
THE LATE NINETIES ACCELERATED THE INTRODUCTION OF BROADBAND INTERNET OVER TELECOMMUNICATIONS NETWORKS, MAKING EUROPE ONE OF THE
MOST COMPETITIVE BROADBAND MARKETS IN THE WORLD. PARTICULARLY
IN COUNTRIES WITH A TRADITIONALLY STRONG CABLE PRESENCE AND IN
COUNTRIES WITH SIGNIFICANT CABLE SECTOR CONSOLIDATION, BROADBAND
INTERNET PENETRATION HAS RISEN QUICKLY TO VERY SIGNIFICANT LEVELS.
With cable introducing ultra-high broadband internet speeds over its next generation fibre networks, a new boost to the digital economy can be expected. The
European Commission expects that more competition in broadband will generate
an additional market value of € 580 billion and create 700,000 jobs by 2015*.
Infrastructure competition is delivering significant tangible benefits to consumers
offering ever-increasing broadband speeds at affordable prices.
Equally, cable is driving innovation and competition in the voice telephony and digital television markets. In its service areas in Europe, Liberty Global is introducing
competitive triple play offerings, giving customers an unprecedented choice
of different internet, telephony and television services, all tailored to customer
needs. Previously static markets are being shaken up. Operators are moving into
each other’s traditional core markets. Telecommunications incumbents need to
innovate their telephony services and lower their prices in response to the competition introduced by cable entering the telephony market. New television channels,
innovative interactive applications such as Video on Demand and more European
content formats & programmes are being launched on the back of the much wider
television offering available to customers through the new digital television platforms
of cable, telecommunications, terrestrial and satellite. The value of content rights
is growing. Supply industries for network technology and customer television
reception equipment are booming.
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THE DRIVING FORCE BEHIND DIGITAL TELEVISION
Liberty Global is firmly committed to the break-through of digital television, an area
in which Europe is lagging behind the US and Japan. Digital programming in
Europe is still in its early development. To accelerate change, Liberty Global is
investing heavily in the roll-out of digital television in Europe.
In addition to better quality and broader programming, the added value of digital
television is in new interactive services that allow viewers to determine not only
what they watch but when they watch it. Liberty Global and its operating companies
are developing these services throughout Europe: Video-on-Demand (VoD), which
gives access to a vast library of films and programmes; the Digital Video Recorder
(DVR), which makes it possible to time shift, pause and rewind live broadcasts; the
Electronic TV Guide (EPG), which helps viewers find and record their preferred
programmes among the growing number of channels; a full High Definition
Television (HDTV) product and 3D services coming soon.
TRIPLE PLAY: CONVERGING SERVICES IN THE DIGITAL HOME
At Liberty Global, triple play stands for more than digital television, internet and
telephony in a single subscription from a single provider. Of course, the ease of
receiving a single bill and installing the system in one go is important. However,
today’s consumers, and certainly future generations, want ease of use, simplicity
and comfort: a single solution. Why get up if you can use your television to also
access your voicemail, e-mail and web-based content? Instead of having different
devices for accessing each of these services, the future is one multimedia home
gateway, an IP enabled home platform capable of distributing video, voice and data
throughout the home. The convergence of multiple platforms through one device
provides a truly unified experience based on a user interface that seamlessly
integrates video content with widgets, apps and an advanced search and
recommendation engine. An intuitive way for people to access their live, timeshifted, on-demand, and web-based content on the television.
*Source: European Commission ‘Digital Competitiveness Report 2009’
TECHNOLOGICAL EXCELLENCE
Liberty Global develops its own technology. In the fiercely competitive infrastructure market, the speed at which new products can be launched is crucial. Liberty
Global’s strength lies in bringing together the right technology manufacturers and
jointly developing, integrating and testing new applications. Liberty Global develops
new applications with multiple suppliers using (industry) standards in order to get
the best the market has to offer. Liberty Global prefers to work in this open way.
This makes its solutions more future proof: they are compatible and as functionality
increases, prices decrease.
Guiding and working with technology partners such as Cisco, Samsung, Intel, NDS,
Nagravision, Pace, Accenture and Oracle, requires considerable technological
expertise from Liberty Global, because suppliers’ new technologies are often not
directly suitable for the mass market. Liberty Global has its own labs at its headquarters in Schiphol-Rijk where new technologies are tested. After rigorous testing
the technology is integrated into the networks. Liberty Global’s operating companies
across Europe have their own technology experts who are equipped to integrate
these new technologies.
INCREASING THE INTELLIGENCE OF NETWORKS
In the past decade, the intelligence and capacity of the company’s cable networks
have increased dramatically. In our most advanced markets, these are truly Next
Generation Networks that are guaranteed to be future proof and secure.
A vast majority of our networks are composed of glass fibre. For example, in the
10 countries of UPC Broadband, the company has over 35,000 route kms of glass
fibre in Europe and 300,000 km of coax cable. Fibre is, in most parts of the
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network, less than 100 meters from the customer’s premises. Only the last part
that connects the home to the network is cable (coax). Hence the name ‘hybrid
fibre coax’. There is no need to replace the last length of coax with glass to further
increase the capacity of the network. Since 2008, Eurodocsis 3.0, cable’s next
generation broadband technology is being deployed by cable operators across
Europe which will make internet speeds of over 450 Mbps possible, twenty times
faster than the top broadband speeds over ADSL.
Our networks are highly reliable. In the event of a failure in one part of the network,
there are several options for rerouting signals. The national networks are connected
to the European Liberty Global backbone network, ‘Aorta’. The Aorta backbone is
recognised as a Tier 1 Carrier, placing it among the top-class telecom networks in
the world.
Over 90% of our networks are fully equipped for two-way traffic and suitable for
carrying television, data and telephony simultaneously using a variety of transport
protocols. Software is added to make the networks more “user-based” and gear
them more towards the needs of customers. For example, users can install new
services without calling in a technician and the network is suitable for individual
user services, such as Video-on-Demand (VoD).
OVER 35,000 ROUTE KM OF
GLASS FIBRE RUNNING UP
UNTIL 100 METERS FROM THE
HOME
SENIOR CITIZEN
INTERNET COURSES
INTERNET SAFETY
BRIDGING THE DIGITAL DIVIDE
TV PORTAL FOR CHILDREN
LIBERTY GLOBAL CORPORATE RESPONSIBILITY FRAMEWORK
ALTERNATIVE ENERGY
Protecting
minors as they use
our services
Including
everyone in
the digital
world
Delivering
responsible
marketing, sales
and customer
care
Promoting
digital
confidence
Our other
responsibilities
Building
a responsible
supply chain
Ensuring the
privacy and
security of our
customers
Managing
our
environmental
impacts
Treating
our employees
well
SAFE DESKTOP SOFTWARE
COMMUNITY PROJECTS
SCHOLARSHIPS
FOR AIDS ORPHANS
Liberty Global Corporate Responsibility
LIBERTY GLOBAL’S APPROACH TO CORPORATE RESPONSIBILITY
OUR PRODUCTS AND SERVICES CONNECT PEOPLE TO THE DIGITAL WORLD;
THE SOCIAL BENEFITS OF THIS ARE ENORMOUS. OUR CUSTOMERS USE OUR
PRODUCTS TO COMMUNICATE, INTERACT, BE ENTERTAINED, SEEK INFORMATION, SHARE CONTENT AND HELP THEM UNDERSTAND THE WORLD
AROUND THEM. WITH THIS COMES A RESPONSIBILITY TO UNDERSTAND THE
IMPACTS, BOTH POSITIVE AND NEGATIVE, THAT OUR PRODUCTS HAVE ON THE
COMMUNITIES IN WHICH WE OPERATE, AND TO ACT ACCORDINGLY.
We believe that corporate responsibility (CR) can be good for our business and good
for society. It’s about how we do business and how we deliver sustainable returns to
our shareholders, while making the most of the opportunities and benefits that our
products and services create. This is why our corporate responsibility strategy focuses
on promoting ‘digital confidence’ – this is the cornerstone of our CR strategy and
framework and it is what our stakeholders have told us is most important to them. For
us, digital confidence consists of three areas: including everyone in the digital world,
protecting minors as they use our services and ensuring the privacy and security
of our customers. These three areas form the core of our corporate responsibility
strategy. We also recognize that we have responsibilities in four other important areas
– we need to manage our environmental impacts effectively, treat our employees well,
build a responsible supply chain, and sell and market our products responsibly. We
are therefore also actively managing these areas as part of Liberty Global’s overall CR
strategy.
DIGITAL INCLUSION
Our digital inclusion framework consists of widening access, enhancing skills and
creating opportunities. We believe that by focusing initiatives on these three areas we
can help people to enter the digital world. In Belgium, the Telenet Foundation has
been bridging the digital divide over the past years by investing almost €1 million
across 250 local projects – positively affecting over 30,000 people. While in Poland
and Hungary, UPC’s ‘E-Senior Academy’ programs provide free computer and
internet courses to senior citizens. To us ‘digital inclusion’ is not just about access and
skills. Total inclusion is also about helping people learn how to make the most of our
digital products and services. Thus, in the Netherlands we developed ‘donation by
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red button’, where customers can use the interactive functionality of digital TV and
directly donate to a charity.
PROTECTING MINORS AS THEY USE OUR SERVICES
We aim to help make the internet and digital TV a safe and secure place for everyone.
However, we focus our activity on young people, as we believe this group is most
vulnerable. Thus, our ‘E3’ strategy sets to ‘educate’, ‘empower’ and ‘enforce’ where
necessary. Liberty Global has partnered with Insafe, a European Commission funded
project promoting internet safety across Europe, to create an internet safety toolkit for
parents and kids. Over 300,000 copies of the printed toolkit have been distributed in
18 countries. In Hungary, we recently launched the ‘Magic Desktop’ software,
empowering parents to create a safe and secure computer environment for their
children. In several countries, we are also delivering activity in the ‘protecting minors’
area by blocking websites containing child sexual abuse images.
ENVIRONMENT
We believe we have a responsibility to reduce the impact of the company’s operations
on the environment. Recently we have launched the Climate Challenge, a companywide program designed to reduce our carbon emissions and to help our employees to
do the same. The Climate Challenge is composed of a number of streams including:
calculating our carbon footprint, improving the efficiency of our network and offices,
developing alternative energy solutions, reduction of energy use by customer equipment and raising employee awareness.
In 2009, Liberty Global carried out a carbon footprint audit of its entire European operation. The results, 117,512 metric tonnes of CO2, will enable the company to better
understand how to improve the energy efficiency of our network and offices. We are
not only committed to reducing our own carbon footprint, but are also helping our
customers reduce their footprint and save money. For example, in 2009 the company
announced the next generation of energy saving set-top boxes. These ‘green’ boxes
have been designed to use less than 1W in stand-by mode and consume an average
of 5.5W in the eco-mode. Liberty Global also addresses the energy consumption of
existing set-top boxes by deploying new software that will enable these boxes to go to
auto stand-by after a period of inactivity.
Please visit: www.lgi.com/cr.html or email: [email protected].
Liberty Global at a Glance*
LIBERTY GLOBAL IS THE LEADING INTERNATIONAL CABLE OPERATOR
OFFERING ADVANCED VIDEO, VOICE AND BROADBAND INTERNET SERVICES
TO CONNECT ITS CUSTOMERS TO THE WORLD OF ENTERTAINMENT, COMMUNICATIONS AND INFORMATION. AS OF JUNE 30, 2010, LIBERTY GLOBAL
OPERATED STATE-OF-THE-ART NETWORKS SERVING APPROXIMATELY
18 MILLION CUSTOMERS ACROSS 14 COUNTRIES PRINCIPALLY LOCATED
IN EUROPE, CHILE, AND AUSTRALIA. LIBERTY GLOBAL’S OPERATIONS ALSO
INCLUDE SIGNIFICANT PROGRAMMING BUSINESSES SUCH AS CHELLOMEDIA
IN EUROPE.
LIBERTY GLOBAL IN EUROPE
Liberty Global’s European activities are conducted through UPC Broadband, Telenet
and Chellomedia.
UPC Broadband (UPC) is the European division of Liberty Global, Inc., the world’s
leading international cable operator. UPC brings television, broadband internet and
telephone services to approximately 13.5 million customers throughout 10 European
countries. The company is driven by its vision that this amazing but often complex
digital world should be for everyone. UPC’s employees throughout Europe strive to
make this happen by bringing simplicity and a real touch to everything they do.
Telenet is the largest cable television operator in Belgium. Telenet offers television,
broadband internet, and traditional circuit-switched & digital (VoIP) telephony services
to 2.3 million customers (as of June 30, 2010). Telenet also offers mobile telephony
service as a mobile virtual network operator.
Europe
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Liberty Global indirectly owns 50.2% of Telenet. Telenet is also listed on NYSE
Euronext Bruxelles.
Chellomedia Chellomedia is the international content division of Liberty Global,
Inc. It is a leading producer and distributor of television channels and a provider
of advanced digital services to other international channel operators.
The division operates a portfolio of 45 channels, of which 31 are 100% owned
and 14 are joint ventures with leading media companies such as MGM, CBS,
AETN and Zon Multimedia. Chellomedia also provides a full range of TV services
through its B2B businesses - At Media and the Chello DMC - to a variety of
leading international channels.
KEY DATA
—
—
—
—
—
—
—
—
—
Leading international cable operator
Revenue: $8.7 billion**
Employees: 20,000
Active in Europe (UPC, Unitymedia, Telenet, upc cablecom,
Chellomedia),The Americas (VTR, Liberty Puerto Rico) and Australia (AUSTAR)
31.1 million homes passed
17.7 million customers
27.3 million service subscribers (RGUs), including video, internet, and voice
Listed on NASDAQ and included in FTSE4Good, Fortune 500, Forbes Global
2000
www.lgi.com
The Americas
Australia
**Revenue is presented as annualized results (as of June 30, 2010)
LIBERTY GLOBAL’S GLOBAL OPERATIONS MAP
LONDON
THE AMERICAS TOTAL
SERVICE SUBSCRIBERS
Video
Voice
Internet
EUROPE
TOTAL SUBSCRIBERS
DENVER
Video
Voic
Internet
AMSTERDAM
BRUSSELS
BUDAPEST
15,157,200
3,674,300
5,307,500
983,700
669,000
754,900
SANTIAGO
WORLDWIDE
TOTAL SUBSCRIBERS
Video
Voice
Internet
Total (RGUs)
15
16,888,000
4,343,500
6,062,600
27,294,100
AUSTRALIA
TOTAL SUBSCRIBERS
Video
Internet
747,100
200
SYDNEY
*As of June 30 2010
ELECTRONIC PROGRAMME GUIDE
DONATIONS ON DEMAND
CATCH UP TV
GAMES
TV SEARCH
PREMIUM PAY TV
RED BUTTON VOTING
KIDS TV GUIDE
VIDEO ON DEMAND
AFTER SUCCESSFUL TESTS IN
THE UPC LABS, NEW TECHNOLOGY
IS ROLLED OUT AND INTEGRATED
INTO THE NETWORKS
Liberty Global - European Cable Operations
THE INTERNATIONAL NATURE OF LIBERTY GLOBAL AND ITS EUROPEAN HEADQUARTERS IN AMSTERDAM, IS REFLECTED IN THE MAKE-UP OF ITS STAFF.
EVERY DAY ALMOST 1000 EMPLOYEES, REPRESENTING OVER 30 NATIONALITIES, MANAGE AND DEVELOP THE EUROPEAN CABLE OPERATIONS OF
LIBERTY GLOBAL. THE AMSTERDAM OFFICE CONCENTRATES ON CUSTOMARY
HEADQUARTER FUNCTIONS, TECHNOLOGY, PRODUCT, NETWORK DEVELOPMENT,
AND CUSTOMERS. THE COMPANY IS DRIVEN BY ITS VISION THAT THIS AMAZING
BUT OFTEN COMPLEX DIGITAL WORLD SHOULD BE FOR EVERYONE. UPC’S
EMPLOYEES THROUGHOUT EUROPE STRIVE TO MAKE THIS HAPPEN BY
BRINGING SIMPLICITY AND A REAL TOUCH TO EVERYTHING THEY DO.
TECHNOLOGY DEVELOPMENT AND LABS
a mobile telephone that switches automatically to the cheaper land-based network
when you are at home. Or a mobile telephone that allows you to set your DVR.
NETWORK MONITORING CENTRE
Liberty Global monitors its European network from the Network Monitoring Centre
in Amsterdam, 24 hours a day, 7 days a week. In addition to network maintenance
and incident prevention, keeping the network future proof is a priority. This ensures
that capacity is sufficient for future requirements and that new services can be
rolled out quickly and smoothly. The Network Monitoring Centre implements new
software and technology and coordinates the integration of newly-acquired cable
networks into the European network.
Liberty Global’s ambitions call for solid technical foundations. In Europe, these
foundations are created centrally, where the design and architecture of the network
is developed. Activities then vary from high-level design, which focuses on the
longevity, consistency and capacity of the network as a whole, to low-level design,
which encompasses the knowledge and designs that are needed to actually create
cable connections. Liberty Global also has the technological know-how to translate
new product concepts into technical requirements, which are developed with
leading technology suppliers and then tested in its labs using where possible open
(industry) standards.
CUSTOMER CARE
PRODUCT DEVELOPMENT
UPC BUSINESS & TELENET SOLUTIONS
Liberty Global defines and develops its new services for its Triple Play offer at its
headquarters in Amsterdam, where strategic and market analysis, product development and product management take place. The product focus in the coming
years will be on continuing to improve our current digital TV services such as VoD
and HDTV and to innovate and introduce new ones, and to leverage “Fibre Power”
speeds of up to 128 Mbps plus develop value-added services. The main challenge
is to converge our digital services and consumer electronics. Imagine a network
DVR that allows you to continue watching a film in your bedroom that you started
watching in the living room. Or imagine listening to your voicemail via the television;
UPC Business and Telenet Solutions service the business (B2B) markets and
brings businesses the best digital products and services in a simple, and hassle
free way. Together they are active in all 11 European countries in which the
company operates. Both UPC Business and Telenet Solutions offer a complete
range of communications solutions from standard voice, data, internet, wholesale
and hosting services to the more advanced services and next generation technologies for carriers, companies, institutions and administrative bodies from
large organisations to small and medium sized enterprises (SME). Both groups
are strongly represented in the government, public and healthcare sectors,
serving for example many hospitals throughout Europe.
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Customer care is a key pillar of our products and services. Several of our operations
have won customer care awards such as UPC Netherlands’ winning the National
Contact Centre Award (NCCA) for its ‘Custom Made Career’ programme. The
company focuses on the development of its Customer Agents. And is also leading
with the introduction of web care teams who monitor social media, including
webfora, blogs, twitter etc. and pro-actively react to statements on the company
and its products and services. The web care teams have proven to be a valuable
positive contribution to the reputation of our operations in different countries.
Liberty Global - Chellomedia
CHELLOMEDIA IS THE INTERNATIONAL CONTENT DIVISION OF LIBERTY
GLOBAL, INC. IT IS A LEADING PRODUCER AND DISTRIBUTOR OF TELEVISION
CHANNELS AND A PROVIDER OF ADVANCED DIGITAL SERVICES TO OTHER
INTERNATIONAL CHANNEL OPERATORS. THE DIVISION OPERATES A PORTFOLIO OF 45 CHANNELS, OF WHICH 31 ARE 100% OWNED AND 14 ARE JOINT
VENTURES WITH LEADING MEDIA COMPANIES SUCH AS MGM, CBS, AETN
AND ZON MULTIMEDIA. CHELLOMEDIA ALSO PROVIDES A FULL RANGE OF TV
SERVICES THROUGH ITS B2B BUSINESSES - AT MEDIA AND THE CHELLO DMC
- TO A VARIETY OF LEADING INTERNATIONAL CHANNELS. THESE CHANNELS
ARE MANAGED AND DISTRIBUTED THROUGH NUMEROUS FEEDS AND MULTIPLEXES AND REACH OVER 250 MILLION HOUSEHOLDS WORLDWIDE ACROSS
CONSOLIDATED (141 MILLION) AND NON-CONSOLI-DATED (109 MILLION)
CHANNELS, MULTIPLEXES AND FEEDS.
OPERATIONS AND BUSINESSES
Chellomedia’s main operations are based in London, Amsterdam, Budapest and
Madrid.
Chello Zone Chello Zone is a leading international broadcaster and distributor of
thematic television channels across Europe, the Middle East, Africa and Asia.
With drama, factual, sports, movies, children’s and lifestyle television, its channels
offer something for everyone. The company owns a portfolio of five consolidated
channel brands: Zone Reality, Zone Romantica, Fantasy, Extreme Sports Channel and preschool channel JimJam. Chello Zone also operates a number of joint
venture channels in the EMEA region, including Outdoor Channel; Food Network
and Fine Living Network with Scripps Networks Interactive; and a portfolio of six UK
entertainment channels with CBS Studios International. The consolidated and joint
venture channels reach audiences in more than 160 million homes across over 100
countries and in 25 languages.
Chello Benelux is a leading supplier of premium film and sport channels to the
Dutch TV market distributing its premium pay TV channels Film1 and Sport 1 to
cablenetworks and satellite operators as well as the Weather & Traffic Channel
(Weer & Verkeer).
18
Chello DMC is one of Europe’s leading providers of channel playout services, TV
distribution and content delivery for new media applications. The Amsterdam
based advanced digital media facility specialises in multi-lingual and multi-platform
broadcasting in standard and high definition. Chello DMC currently transmits over
60 channels across continental Europe, the UK, Middle East, Asia and South Africa
including National Geographic Television, E! Entertainment, MGM, History Channel,
Extreme Sports Channel, Zone Reality, Playboy and others.
Chello Central Europe focuses on content brands in Central Europe. Its current
portfolio of channels for the region includes Filmmúzeum, Minimax, Spektrum,
SPORT1, SPORT2, SPORT M, deko, TV Paprika, Zone Club, Zone Romantica, Zone
Europa and a joint venture with MGM. In addition to its thematic channel business,
it also operates AT Media, Poland's leading thematic channel advertising sales
agency, and offers distribution and marketing services to a number of TV
companies across the region.
Chello Multicanal (Multicanal Iberia and Iberian Program Services) is the leading
independent producer of thematic television channels in the Iberian market (Spain
& Portugal), operating a portfolio of 18 channels. Its TV brands in Spain include
Canal Hollywood, XTRM, Somos, Ctk, MGM, Odisea, Natura, Canal de Historia*,
Bio*, Canal Cocina, Decasa, Sol Musica, KidsCo and Buzz. The Chello Multicanal
brands in Portugal include Canal Hollywood, Canal Panda, Panda Biggs and Mov.
*joint venture with AETN- HISTORIA and BIO
Chello On Demand provides advanced Demand services, principally to UPC
Broadband, leveraging its infrastructure and economies of scale to deliver comprehensive content solutions and technology, and operational support for affiliates
across the continent. This specialist team provides digital customers with a wide
range of Hollywood blockbusters and the best of European films, as well as music,
children’s, factual and entertainment programming, tailored by market and
distribution platform.
CHELLOMEDIA’S STRONG
STABLE OF
THEMATIC CHANNELS
Liberty Global Presence in Europe
LIBERTY GLOBAL HAS OPERATING CABLE COMPANIES IN 10 EUROPEAN MEMBER
STATES AND IN SWITZERLAND. ACROSS EUROPE, LIBERTY GLOBAL IS ONE OF
THE PRINCIPAL CONSOLIDATORS IN A HISTORICALLY VERY FRAGMENTED CABLE
LANDSCAPE. REACHING SIGNIFICANT OPERATIONAL SCALE NATIONALLY TO
ACHIEVE SCALE BENEFITS, (E.G. FOR THE PROCUREMENT OF STATE-OF-THE-ART
CUSTOMER EQUIPMENT OR FOR ACQUIRING PREMIUM CONTENT RIGHTS) IS OF
VITAL IMPORTANCE FOR CABLE’S ABILITY TO INTRODUCE INNOVATIVE SERVICES
TO COMPETE WITH THE NATIONAL TELECOMMUNICATIONS INCUMBENTS THAT
ARE TRADITIONALLY OPERATING NATIONWIDE.
—
—
—
—
—
—
Liberty Global supports its country operations with the implementation of its
innovative product & services roadmap, which includes:
Introduction of innovative triple play services including Fibre Power internet,
digital TV with advanced services such as Video On Demand, Catchup TV and
HD television and VoIP telephony
Best practice customer relationship management & support systems
Centralised content acquisition & exploitation
Investments in a consistent state-of-the-art cable network architecture and
international backbone connectivity (AORTA)
Centralised technological & operational support for networks and triple play services
A coherent Corporate Responsibility framework
DUBLIN
AMSTERDAM
MECHELEN
COLOGNE
PRAGUE
LUXEMBOURG
VIENNA
ZURICH
MADRID
20
BERLIN
LONDON
BRATI
B
AUSTRIA – KEY FACTS*
— 1.2 million homes passed
— 531,000 video subscribers, of which 250,000 are
digital cable
Digital video services include DVR, HD and VoD
— 434,000 broadband internet subscribers
Internet speeds range up to 100 Mbps
— 307,000 telephony subscribers
UPC Austria is the largest cable television operator in
Austria. UPC Austria provides analog & digital cable
video, broadband internet, and traditional & digital telephony services (VoIP) to 710,000 customers. UPC Austria
also offers mobile telephony as part of a bundle and DSL
services in the majority of the country. In addition, UPC
Austria offers a range of voice and data services to
business customers throughout Austria. UPC Austria’s
customers are primarily located in Vienna and other
regions, including Graz, Klagenfurt, Innsbruck, Wiener
Neustadt, and Baden. UPC Austria’s network is entirely
upgraded to two-way capability, with approximately 90%
of its homes passed served by a network with a bandwidth
of at least 860 MHz.
WARSAW
UPC Austria offers analog and digital video
services. The average analog cable subscriber
receives a package of 40 channels, mostly in German
language, and over 30 radio channels. UPC Austria’s digital cable service offers over 140 video channels and over
70 radio channels (including the channels in its analog
package). Through its digital service, UPC Austria also
offers premium programming, EPG, interactive services,
VoD, DVR and HD-DVR time-shifting capability, including
HD television channels.
ISLAVA
BUDAPEST
BUCHAREST
UPC Austria’s broadband internet service offers multiple tiers of broadband internet service. Download
speeds range up to 100 Mbps. UPC Austria also offers
several internet products based on DSL technology to both
private and business customers.
UPC Austria provides fixed-line voice with traditional circuit-switched telephony, as well as featurerich digital telephony via VoIP (Voice over Internet Protocol). Digital voice services are also provided to DSL
customers. UPC Austria also offers a bundle of fixed line
and mobile voice services in a co-branding arrangement
with Orange Austria Telecommunications, GmbH
(B2C) and 3 – Hutchison 3G Austria (B2B).
BELGIUM – KEY FACTS*
— 2.3 million video subscribers, of which 1.1 million are
digital cable
— 1.2 million broadband internet subscribers
Liberty Global indirectly owns 50.2% of Telenet. Telenet is
listed on NYSE Euronext Bruxelles.
Telenet is the largest cable television operator in Belgium.
Telenet offers video, broadband internet, and traditional
circuit-switched & digital (VoIP) telephony services to 2.3
million customers. Telenet also offers mobile telephony
service as a mobile virtual network operator, and a
range of voice, data, and broadband internet services to
business customers throughout Belgium under the brand
“Telenet Solutions”.
Telenet’s customers are primarily located in the Flanders
region and a part of the capital city of Brussels. Its networks are all upgraded to two-way capability and all of its
cable homes passed are served by a network with a bandwidth of at least 450 MHz. Telenet makes its quadrupleplay services available to all of its homes passed.
For its analog cable customers, Telenet offers a
basic package of at least 26 video channels and
25 radio channels depending on the region. For its digital
cable subscribers, Telenet offers over 100 video channels
(including channels from its analog service), depending
on the package. In addition, Telenet’s digital offer includes
a variety of premium channels, interactive services, on
demand services (VoD), DVR and HD DVR time-shifting
capabilities, as well as HD television channels.
Telenet offers six tiers of broadband internet service
with download speeds ranging up to 100 Mbps.
CZECH REPUBLIC – KEY FACTS* — 1.3 million homes passed
digital cable and DTH
Digital video services include DVR and HD
UPC Czech is the largest cable television operator in the
Czech Republic. UPC Czech provides analog & digital
video, broadband internet, and digital voice services to
768,000 customers. UPC Czech’s customers are located
in cities and towns throughout the country, including the
capital city of Prague, Brno, Ostrava, Pilsen, and Liberec.
Its networks are 92% upgraded to two-way capability,
with 91% of its homes passed served by a network with a
bandwidth of at least 860 MHz.
UPC Czech offers analog and digital video
services. An analog cable subscriber may receive
over 40 channels and 20 radio channels, as well as two
premium channels. UPC Czech’s digital cable services
offers over 100 digital channels, and 22 channels in the
analogue package as well as multiple premium services,
and 30 radio channels. UPC also offers DVR and HD-DVR,
including HD channels. UPC Direct, a digital satellite
television service that provides over 150 coded and
free to air TV channels and approximately 30 radio
stations in digital quality, is also available in the Czech
Republic.
UPC Czech offers a range of broadband internet tiers
with download speeds ranging up to 100 Mbps, with
pricing according to package and speed.
UPC Czech offers feature-rich digital telephony
services through VoIP (Voice over Internet Protocol).
The VoIP services are available to over 90% of its homes
passed.
Telenet offers circuit-switched voice services as
well as multi-feature digital telephony via VoIP
(Voice over Internet Protocol) to all its homes passed.
Telenet also offers mobile voice services as a mobile
virtual network operator.
*All operating data as per June 30, 2010
GERMANY – KEY FACTS*
— 4.5 million video subscribers, of which 1.5 million
are digital cable
Unitymedia is the second-largest cable television
operator in Germany, providing analog & digital video,
broadband internet, and digital voice services to 4.6
million customers. Unitymedia is the largest cable
television operator in the German federal states of North
Rhine-Westphalia and Hesse, which are among the most
prosperous and densely populated regions in Europe.
The cable footprint, passing approximately 8.8 million
homes, covers ten of the largest cities in Germany, including Cologne, Dusseldorf, and Frankfurt. Its network
are 92% upgraded to two-way capability.
Unitymedia’s analog TV package includes up to
36 television channels and 34 radio channels. The basic digital TV package includes up to 73
television channels and 65 radio channels which can
be complemented by an additional 53 pay channels
bundled in 4 special interest packages and another 41
international channels in 12 languages. Unitymedia’s
digital services include premium and HD programming,
DVR time-shifting capability and near on demand
services.
Unitymedia offers multiple tiers of broadband
internet services to its customers. Download
speeds range from 16 Mbps to 128 Mbps with its
next-generation broadband internet service. After the
successful introduction in the cities of Cologne and
Aachen, Unitymedia has started the roll-out of Fiber
Power on basis of DOCSIS 3.0 to offer broadband speeds
of up to 128 Mbps in the majority of the network by the
end of 2010.
Unitymedia offers feature-rich digital telephony
via VoIP (Voice of Internet Protocol) to more than
90% of all its homes passed.
HUNGARY – KEY FACTS* — 1.2 million homes passed
UPC Hungary is the largest cable television operator in
Hungary. It provides analog & digital video, broadband
internet, and traditional circuit-switched & digital
telephony services (VoIP) to 881,000 customers. UPC
Hungary’s customers are located in 18 major Hungarian
cities and towns and their surrounding areas, including
the capital city of Budapest. Its network is 99% upgraded
to two-way capability, with 65% of its cable homes served
by a network with a bandwidth of at least 750 Mhz.
UPC Hungary also offers business customers located in
its service areas a variety of internet and telephony
packages, managed leased lines, and virtual private
network services.
UPC Hungary provides analog and digital video
services. An analog cable subscriber receives up to
55 channels and one premium movie package, depending
on location. UPC Hungary offers a digital package of
up to 69 channels (including the channels in its analog
service), plus premium packages and HD programming.
Through its digital service, UPC Hungary also offers DVR
and HD-DVR time-shifting capabilities. UPC Direct, a
digital satellite television service that provides over 150
coded and free to air TV channels and approximately
30 radio stations in digital quality, is also available in
Hungary.
UPC Hungary offers multiple tiers of broadband
internet service with download speeds ranging up to
120 Mbps. Following a gradual deployment, over one million homes are enabled to benefit from connections that are
five times faster than ADSL’s maximum speed.
UPC Hungary offers fixed-line voice with traditional
circuit-switched telephony, as well as feature-rich
digital telephony via VoIP (Voice of Internet Protocol) over
its two-way capable network throughout Hungary.
IRELAND – KEY FACTS*
— 878,000 homes passed
digital cable
THE NETHERLANDS – KEY FACTS*
— 1.9 million video subscribers, of which 828,000 are
digital cable
UPC Ireland is the largest cable television operator in
Ireland. UPC Ireland provides video, broadband internet,
and digital (VoIP) telephony services to 531,000 customers. UPC Ireland’s customers are located in five regional
clusters, including the capital city of Dublin and Cork.
Its cable network is 75% upgraded to two-way capacity,
with 63% of its cable homes served by a network with
a bandwidth of at least 550 Mhz. UPC Ireland makes its
digital video, broadband internet, and wire line voice
services available to 95%, 75%, and 65%, respectively, of
its homes passed. In rural Ireland, UPC offers a digital
multichannel TV service across its MMDS platform.
UPC Netherlands is the 2nd largest cable television
operator in the Netherlands. UPC Netherlands provides
analog & digital cable video, broadband internet, and
fixed telephony services to almost 2 million customers.
UPC Netherlands’ customers are located across six
broad regional clusters, including the two largest cities,
Amsterdam and Rotterdam. Its networks are 96%
upgraded to two-way capability, and almost all of its
cable homes are served by a network with a bandwidth
of at least 860 MHz. UPC Netherlands also offers a range
of voice, broadband internet, private data networks, and
customized network services to business customers.
In addition, UPC Ireland offers to business customers a
complete range of telecommunications solutions including
voice, data and internet services to the Corporate, Public
Sector, Wholesale and SME markets. UPC Ireland is also
a trusted partner to the public sector, such as health
organizations.
UPC Netherlands provides analog and digital video
services. An analog cable subscriber receives
approximately 30 video channels and 40 radio channels,
depending on location. UPC Netherlands’ digital cable
service offers up to 90 video channels (including the
channels in its analog service), depending on the
package, and up to 70 radio channels. Through its
digital service, UPC Netherlands also offers additional
premium programming, an electronic programming guide,
interactive services, games as well as DVR and HD-DVR
time-shifting capability, on demand services (VoD), and
HD television channels.
UPC Ireland provides analog and digital video
services via cable and MMDS. An analog cable
subscriber receives up to 18 channels including domestic,
foreign, sports, and movie channels. UPC Ireland’s digital
cable services offers up to 105 video and 39 radio channels. Its digital offering also includes over 20 channels of
premium services and a pay-per-view service. UPC Ireland
also offers a digital + service (DVR) and HD channels.
UPC Ireland is introducing UPC Fibre Power, a nextgeneration broadband internet service utilizing Euro
DOCSIS 3.0 Technology, in the second half of 2010 with
download speeds up to 100 Mbps.
UPC provides a telephony service which is
delivered over the cable infrastructure and is
very competitively priced in the marketplace.
UPC Netherlands’s broadband internet service offers
6 tiers, providing among the best-in-market stand
alone and bundled internet speeds. Download speeds up
to 120 Mbps are available throughout the entire footprint,
utilizing the EuroDOCSIS 3.0 platform.
UPC Netherlands provides a feature rich fixedline telephony service based on VoIP (Voice over
Internet Protocol).
POLAND – KEY FACTS*
digital cable
UPC Poland is the largest cable television operator in
Poland. UPC Poland provides video, broadband internet,
and digital (VoIP) telephony services to nearly 1.1 million
customers. UPC is a leading provider of triple play
services in Poland. UPC Poland’s customers are located in
regional clusters encompassing eight of the ten largest
cities in Poland, including the capital city of Warsaw as
well as Katowice, Cracow and Gdansk. Its network is 90%
upgraded to two-way capacity, with 95% of its homes
passed served by a network with a bandwidth of at least
860 Mhz. UPC Poland also offers broadband internet and
voice services to business customers.
ROMANIA – KEY FACTS*
UPC Romania is the 2nd largest cable television operator in Romania. UPC Romania provides video, broadband
internet, and digital (VoIP) telephony services to 1.2
million customers. UPC Romania operates in nine of the
12 largest cities in the country, including Bucharest,
the capital city, Timisoara, Cluj, and Constanta*. Its
networks are 79% upgraded to two-way capability with
76% of the homes passed served by a network with
a bandwidth of at least 860 MHz. UPC Romania also
offers a wide range of fixed line voice, broadband data
& internet products, and hosting services to business
customers ranging from SOHO customers to large
multinational companies.
UPC Poland offers analog and digital video
services. An analog cable subscriber may receive
up to 60 channels, depending on the package. UPC
Poland offers digital cable service with over 100 channels
(including the channels in its analog service). A variety
of premium services are available for an additional fee
to digital subscribers. Through its digital service, UPC
Poland also offers DVR time-shifting capability and HDTV.
In December 2009, UPC Poland introduced a video-ondemand (VoD) service, offering over 200 titles to all digital
subscribers in selected locations, irrespective of their
program package and decoder.
UPC Romania offers analog cable service with
up to 56 channels, depending on location and
package. Its digital video offering includes up to 113
channels and a series of HD channels. UPC Romania
offers premium channels and packages, including HBO
Maxpak to digital subscribers for an additional fee.
Through its digital service, UPC Romania also offers DVR
time-shifting capability and HDTV. Focus Sat, a digital
satellite television service that provides over 70 coded
and free to air TV channels and approximately 46 radio
stations in digital quality, is also available in Romania.
UPC Poland offers five tiers of broadband internet
service in most of its network. Its download
speeds range up to 120 Mbps.
UPC Romania offers three tiers of broadband
internet services with download speeds ranging up
to 24 Mbps.
UPC Poland offers feature-rich digital telephony
via VoIP (Voice over Internet Protocol). Its VoIP
services are available to 87% of its homes passed.
UPC Romania offers feature-rich digital telephony
via VoIP (Voice over Internet Protocol) to over 75%
of its homes passed.
SLOVAKIA – KEY FACTS*
— 492,000 homes passed
Digital video service include DVR and HD
SWITZERLAND – KEY FACTS*
digital cable
UPC Slovakia is the largest cable television operator
in Slovakia. UPC Slovakia provides video, broadband
internet, and digital (VoC) telephony services to 272,000
customers. UPC Slovakia’s customers are located in more
than 30 cities and towns in Slovakia, including the
five largest cities of Bratislava, Kosice, Presov, Banska
Bystrica, and Zilina. Its networks are 89% upgraded to
two-way capability with 93% of the homes passed served
by a network with a bandwidth of at least 860 MHz. In
some areas like Bratislava, the capital city, its network is
fully upgraded to two-way capability.
Upc cablecom is the largest cable television operator in
Switzerland. Upc cablecom provides video, broadband
internet, and traditional circuitswitched & digital (VoIP)
telephony services to 1.6 million customers. Upc cablecom
also offers mobile voice services through a pre-paid
offering. Upc cablecom’s customers are located in three
regional clusters, including the major cities of Bern,
Zurich, Lausanne, and Geneva. Its nationwide network is
over 90% upgraded to two-way capability, with 77% of
its cable homes passed served by a network with a
bandwidth of at least 650 MHz.
UPC Slovakia offers analog cable packages of up
to 51 channels. For an additional fee, UPC Slovakia
offers an HBO premium service to its analog
customers. A digital cable subscriber may receive up
to 110 channels, depending on the package (including
the channels in its analog service). The digital offering
includes multiple premium packages, DVR time-shifting
capability, and HDTV. UPC Direct, a digital satellite television service that provides over 150 coded and free to air
TV channels and approximately 30 radio stations in digital
quality, is also available in Slovakia.
For its analog cable customers, upc cablecom
offers a basic service of approximately 40 video
channelsand approximately 45 radio channels. For its
digital cable customers, upc cablecom offers packages
offering between 55 and more than 165 video channels.
In 2010,upc cablecom launched the DigiCard, a small
device fitting into the side of a CI+-capable TV-set,
offering digital television without an additional SetTop-Box. Additionally, upc cablecom customers receive
over 100 radio channels (including the channels in its
analog service) and a range of additional pay television
programming in a variety of foreign language program
packages. Through its digital service, upc cablecom also
offers video on demand services (VoD), DVR & HD-DVR
time-shifting functionality, as well as HD television
channels.
UPC Slovakia offers five tiers of broadband internet
service for residential customers with download
speeds ranging up to 120 Mbps.
UPC Slovakia also offers multi-feature digital
telephony via VoIP (Voice over Internet Protocol) to
74% of its homes passed.
Upc cablecom offers seven tiers of broadband
internet service with download speeds ranging up to
100 Mbps in most major Swiss cities.
Upc cablecom offers multi-feature digital
telephony via VoIP (Voice over Internet Protocol) to
over 80% of its homes passed. Upc cablecom also offers a
pre-paid mobile service to all customers in Switzerland.
Working at Liberty Global
LIBERTY GLOBAL OFFERS DYNAMIC AND INNOVATIVE WORKING ENVIRONMENT.
OVER 30 DIFFERENT NATIONALITIES MAKE UP THE TRULY DIVERSE INTERNATIONAL WORKFORCE IN OUR EUROPEAN HEADQUARTERS IN AMSTERDAM,
AND THEY ARE SUPPORTED BY MANY MORE BASED IN OUR COUNTRY
OPERATIONS.
Our market is more competitive and moving faster than ever and our challenge is
to develop new technologies and make them available to our customers. Liberty
Global is the right place for people who are eager to work with these latest technologies but with a primary focus on our customer and the importance of making our
products “Simply for everyone”.
It is not just the best technical staff that we need but a whole range of other
specialist skills that help make our company the success that it is. Often it is our
imagination that sets the limits of new developments. That is why Liberty Global is
always on the look out for creative talent in the areas of sales & marketing, product
development, multimedia services, new content, programming and finance. The
innovative nature of our company creates other opportunities for a wide range of
staff with the right skills and experience working at the headquarters of Liberty
Global, Chellomedia and across the country operations. Support functions such as
Customer Care, Finance, Procurement, Human Resources, Legal & Public Policy
and Corporate Communications play as vital a role in the success of our company.
We are changing the world for our customers and our staff is at the heart of this
change.
24
EMPLOYMENT IN EUROPE (FTEs)
Liberty Global
Chellomedia
900
1,200
European Cable
Operations
13,100
Total Europe
15,200
Rest of World
Total
4,900
20,100
Employee numbers (FTEs) per June 30 2010
Liberty Global Products and Services
Analog CableTV
Digital CableTV
EPG
Austria
Belgium
Czech
Germany
Hungary
Ireland
Netherlands
Poland
Romania
Slovakia
Switzerland
Internet
DVR
HD
VoD
Telephony
DTH/Satellite
(Fiber Power
max. download
speeds in Mbps)
100
100
100
128
120
100
120
120
24
120
100
*
*via a minority
interest
As of June. 2010
26
Liberty Global Addresses
CORPORATE
CZECH REPUBLIC
LUXEMBOURG
SLOVAK REPUBLIC
Liberty Global Europe
UPC Broadband
Chellomedia
Public Policy & Communications
Boeing Avenue 53
1119 PE Schiphol-Rijk
The Netherlands
Tel +31207789840
Fax +31207788419
UPC Ceská Republika
Závišova 5
140 00 Praha 4
Czech Republic
Tel +420261107111
Fax +420261107100
www.upc.cz
UPC DTH
2, Rue Peternelchen
L-2370 Howald
Luxembourg
+35226847021
www.upcdirect.com
UPC Broadband Slovakia
Sevcenkova 35
Bratislava
Slovak Republic
Tel +421259422704
Fax +421259422200
www.upc.sk
GERMANY
Unitymedia
Aachener Straße 746-750
50933 Cologne
Germany
Tel +49022137792159
www.unitymedia.de
UPC Nederland
Kabelweg 51
1014 BA Amsterdam
The Netherlands
Tel +31207755731
Fax +31207756724
www.upc.nl
HUNGARY
POLAND
UPC Magyarorszag
30-36 Kinizsi str.
Budapest H-1092
Hungary
Tel +3614562600
Fax +3612160058
www.upc.hu
UPC Polska
al. Jana Pawla II 27
00-867 Warszawa
Poland
Tel +48227010877
Fax +48227010901
www.upc.pl
UPC BUSINESS
IRELAND
ROMANIA
CHELLOMEDIA
UPC Ireland
Building P2
Clontarf, Dublin 3
Ireland
Tel +35312458200
Fax +35312458242
www.upc.ie
UPC Romania
62 D, Nordului St. District 1
014104 Bucharest
Romania
Tel +40311018100
Fax +40311018101
www.upc.ro
Chellomedia Division
Michelin House
81 Fulham Road
London SW3 6RD
United Kingdom
Tel +442078382000
Fax +442078382110
www.chellomedia.com
Liberty Global Europe
Avenue des Arts 41
9th floor
1040 Brussels
Belgium
Tel +32027391434
Email: [email protected]
www.lgi.com
AUSTRIA
UPC Austria
Wolfganggasse 58-60
1120 Wien
Austria
Tel +431960680000
Fax +431960682070
www.upc.at
BELGIUM
Telenet NV
Liersesteenweg 4
2800 Mechelen
Belgium
Tel +3215333000
Fax +3215333999
www.telenet.be
THE NETHERLANDS
SWITZERLAND
upc cablecom
Zollstrasse 42
CH-8021 Zürich
Switzerland
Tel +41442779999
Fax +41442779588
www.cablecom.ch
UPC Business
Boeing Avenue 53
1119 PE Schiphol-Rijk
The Netherlands
Tel +310207788555
www.upcbusiness.com
© 2011, Liberty Global Europe BV
All rights reserved. Reproduction or publication in whole or in part
is prohibited without approval of Liberty Global Europe BV. While
every reasonable care is taken in compiling this publication,
Liberty Global Europe BV, the author(s), editor(s) or publisher(s)
do not accept any liability whatsoever for possible errors or
omissions or the consequences thereof.
About Liberty Global
Liberty Global is the leading international cable operator offering
advanced video, voice and broadband internet services to connect
its customers to the world of entertainment, communications and
information. As of June 30, 2010, Liberty Global operated
state-of-the-art networks serving approximately 18 million customers across 14 countries principally located in Europe, Chile, and
Australia. Liberty Global’s operations also include significant
programming businesses such as Chellomedia in Europe.
www.lgi.com
Forward-Looking Statements
This document contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995,
including our insights and expectations regarding competition in
our markets, the impact of our M&A activity on our operations and
financial performance and other information and statements that
are not historical fact. These forward-looking statements involve
certain risks and uncertainties that could cause actual results
to differ materially from those expressed or implied by these
statements. These risks and uncertainties include the continued
use by subscribers and potential subscribers of the Company’s
services, continued growth in services for digital television,
changes in technology, regulation and competition, our ability to
achieve expected operational efficiencies and economies of scale,
our ability to generate expected revenue and operating cash flow
and achieve assumed margins including, to the extent annualized
figures imply forward-looking projections, continued performance
comparable with the period annualized, as well as other factors
detailed from time to time in the Company’s filings with the
Securities and Exchange Commission including our most recently
filed Form 10-K. These forward-looking statements speak only as
of the date of this release. The Company expressly disclaims any
obligation or undertaking to disseminate any updates or revisions
to any guidance and other forward-looking statement contained
herein to reflect any change in the Company’s expectations with
regards thereto or any change in events, conditions or circumstances on which any such statement is based.
Publisher & Editor Liberty Global Europe BV
Design Samenwerkende Ontwerpers
Photography Digidaan, Capital Photos, iStockphoto
WWW.LGI.COM

liberty global in europe

Transcription

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