S A R AT H I - Municipal Corporation Mohali

Transcription

MUNICIPAL CORPORATION
Sahibzada Ajit Singh Nagar(Mohali)
Punjab
S A R AT H I
System of
Assisting
Residents
And
Tourists through
Helpline
Information
Toll free no : 1800 137 0007
Tel:0172- 5044910, 5044911
Fax: 0172 5044913
Website: mcmohali.org
Email: [email protected]
1
F.A.Q.
Municipal Corporation Sahibzada Ajit Singh Nagar (Mohali)
Toll free No. 1800-137-0007
CITY MAP OF SAHIBZADA AJIT SINGN NAGAR(MOHALI)
2
F.A.Q.
Toll free No. 1800-137-0007
MUNICIPAL CORPORATION, SAHIBZADA AJIT SINGH NAGAR
HIIERARCHY
Commissioner
Mr. Uma
Shankar Gupta
Asstt. Commissioner
Mr. kamal Kant Gupta
Tax Branch
Fire Brigade
Branch
General /Accountss
Branch
General
Admin
Mr. Mandeep
Singh ,
Superintende
nt
Accounts
Mr. Neeraj
Naheja
D.C.F.A.
Ms. Satvir
Kaur,
Inspector
Ms. Babita
jaiswal
AccttGrade-1
Establishment
Mr. Jaswinder
Singh,
Superintendet
Sh. Avtar
Singh,
Inspector
Computer
Admin
Mr. Kishan
Joshi,
Comp.
Programme
r
Property Tax
Mr. Bhim
Sain,
Superintend
et
Mr. Gurprit
Singh,
Inspector
Advertisemen
t Mr.
Gurdarshan
Singh,
Superintendet
Rent/Tehbazari
Mr. Gurdarshan
Singh,
Superintendent
Joint Commissioner
Ms Nayan Bhullar
Licence
Mr.
Gurdarshan
Singh,
Superintende
nt
Fire Station
Mr. Sham
Lal Kamboj,
A.D.F.O.
Mr.
Ravinder
Kumar
F.S.O.
Mr.
Dhanwant
Singh,
Inspector
Mr.
Davinder
Singh
S.F.O.
Mr. Jaspal
Singh Acctt
Grade-2
Mr. Karam
Chand SFO
3
Engineering
Branch
Sanitation
Branch
Mr. Sarbjit
Singh ,
C.S.I.
Mr. Bhupinder
Singh, SI
Mr.
Harwant
Singh C.S.I.
Mr. Sham
Lal, SI
Mr.
Ravinder
Kumar, SI
Mr.
Surmukh
Singh SI
Mr. Naresh
Batta,
Corporation
Engineer
A.C.E.
Mr.
Mukesh
Garg,
Corporation
Engineer
A.C.E.
Water supply
& Sewerage
Mr.
Narinder
Singh
Dalam,
Corporation
Engineer
(Building
Br.) Mr.
Rajnish
Wadhwa ,
A.T.P.
Building
Inspects
J.E.
J.E.
Mr.
Balwinder
Singh,
Corporation
Engineer
(Electrical
Br.) Mr.
Kamaljit
Singh,
A.C.E.
F.A.Q.
Toll free No. 1800-137-0007
M.C. Sahibzada Ajit Singh Nagar
in Nutshell
1 Establishment of Municipal Corporation
:07-01- 2011
2.Area
: 32.58 sq.km
3. Population (census 2011)
: 235997
4. Population density
: 7243 per Sq. Km
5. Number of village in Municipal Corporation
:6
6. Number of wards
: 50
7. Municipal Corporation officer and employees
: Total376
: Class A 9
: Class B - 10
: Class C- 124
: Class D- 233
: Income- 8550.00 Lacs
8.Budget 2014-15
:
: Expenditure: Development- 6330.00 Lacs
: Establishment-1800.00 Lacs
: Contingency- 340.00 Lacs
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F.A.Q.
Toll free No. 1800-137-0007
INDEX
Sr.No Name of the Branch
1.
Property Tax
2.
Water Supply
3.
Sewerage
4.
Building
5.
Town Planning
6.
Unauthorized Constructions
7.
Health
8.
Horticulture
9.
Electrical
10.
Civil Works
11.
Licence/Tehbazari
12.
Advertisement (Sky Sign)
13.
Education
14.
Dog Shelter
15.
E-Governance
16.
Fire and Emergency
17
Disaster Management
18.
Birth & Death Registration
19.
RTI & RTS ..
20.
Complaint/ Grievance
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F.A.Q.
Toll free No. 1800-137-0007
List of Officer and Area of work
Administrative:
Sr.
No.
1
2
3
Designation
Name
Commissioner
Joint Commissioner
Asstt. Commissioner
Sh. Uma Shankar Gupta ,P.C.S.,
Dr. Nayan Bhullar,P.C.S.,
Sh. Kamal Kant Goyal
Mobile
Number
98140-53575
98152-94040
97801-30355
General Branch:
Sr.
No.
1
2
3
4
Work
RTI, RTS, DAK and General
Branch
Sh. Mandeep Singh ,Superintendent
Mobile
Number
98154-15151
Establishment Branch
Sh. Jaswinder Singh, Superintendent
Sh. Neeraj Raheja, D.C.F.A.
Sh. Kishan Joshi, Computer Programmer
95922-04572
98880-82268
99881-60870
Account Branch
Computerization
Name of Officer
Property Tax, Advertisement Tax , Rent and Tehbazari,
Birth and Death, D.O.T. License:
Sr.
No.
1
2
Work
Property Tax
Advertisement Tax , Rent and
Tehbazari, Birth and Death,
D.O.T
Name of Officer
Sh. Bhim Sain, Superintendent
Sh. Gurdarshan Singh
Superintendent
Mobile
Number
96463-55300
97804-00338
Fire Brigade:
Sr.
No.
1
Work
Fire Services
Name of Officer
Sh. Sham Lal Kamboj, A.D.F.O.
6
Mobile
Number
94170-77055
F.A.Q.
Toll free No. 1800-137-0007
Sanitation Branch:
Sr.
No.
1
2
3
4.
5.
6.
Work
Name of Officer
Sanitation work of Zone No:
1,2,4,6 and 7
Sanitation work of Zone No: 3
and 5
Sanitation work of Zone No: 5,6
and 7
and 3
Sh. Harwant Singh , Chief Sanitary Inspector
Mobile
Number
98886-11922
Sh. Sarbjit Singh, Chief Sanitary Inspector
94179-22208
Sh. Bhupinder Singh ,Sanitary Inspector
97800-12384
Sh. Sham Lal, Sanitary Inspector
Sh. Ravinder Kumar,Sanitary Inspector
98880-11483
98889-00379
Sh. Surmukh Singh,Sanitary Inspector
98882-71621
Engineering Branch :
Sr.
No.
1.
2.
3.
Work
Civil Works of Residential Area
Phase:1,2,4,5,6, Village Mohali,
Sohana and Sector-76-80 .
Water Sypply & Sewerage
Works, G.I.S and Street Light
of entire Municipal Area . To
perform duties of P.I.O, and
M.T.P
Phase: 3A, 3BI, 3B2, 7, Sector68, Village Kumbra, Madanpura
, Sahimajra , Ind.Area Ph: 1,2,
Dumping Ground , Cremation
Ground .Works of Solid Waste
Management, City Bus Service,
Night Shelter , Dog Byelaws
and Disposal of
Correspondence
Phase: 8 to 11, Sector -70,71,
48C, 66, Village Mataur and
Ind. Area Phase-9, Works
related to Cattel Pond,
Name of Officer
Sh. Narinder Singh Dalam,
Corporation Engineer
Mobile
Number
96461-01202
Sh. Naresh Batta, Corporation Engineer
88728-97581
Sh. Mukesh Garg,Corporation Engineer
99888-00123
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Toll free No. 1800-137-0007
Slaughter House , Municipal
Bhawan, Other Municipal
Properties, Store and
Advertisement
Horticulture works
1
Horticulture Works
Sh. Naresh Batta, Corporation Engineer
88728-97581
Sh. Narinder Singh Dalam, M.T.P
96461-01202
Sh. Kamaldeep Singh
Asstt. Corporation Engineer
96463-00021
Building Works
1
Head of Building Branch
Electrical Work
1
Street Light and other
electricity works related to
Municipal Corporation
Water Supply and Sewerage Branch:
Sr.
No.
1
Work
O & M Works of W/S and
Sewerage
Name of Officer
Sh. Balwinder Singh,
Corporation Engineer
8
Mobile
Number
96460-57981
F.A.Q.
Toll free No. 1800-137-0007
1
Mr. Bhim Sain, Superintendent
9646355300
Que.1: Who has to pay property tax? Which properties are liable to property tax?
Ans.
Person./ Institutes who own / possess land / building within limits of MC , SAS Nagar have to
pay property tax. Property Tax is applicable to all properties and open lands within Municipal
Corporation limits. However
the following type of building and land exclusively used for
following purpose are exempted from property tax.
(i)
Religious purposes, religious rites – religious ceremonies, religious festivals
(ii)
Cremation grounds , burial grounds;
(iii)
Gaushalas, stray animals care centers;
(iv)
Historical and heritage buildings, so notified by the State Government, Central Government
or United Nations Educational , Scientific and Cultural Organization;
(v)
Registered charitable and philanthropic organizations exempt from payment of the tax
under the Income Tax Act, 1961 ( Central Act. No 43 of 1961);
(vi)
The building and land owned used by the Corporation;
(vii)
The building and land used for Schools and Colleges owned or aided by the Government ;
(viii)
The building and land of Hospitals or Dispensaries owned by the Government;
(ix)
Parking space( only in respect of multi- storey flats/ buildings); and
( x)
Land used for agricultural or horticultural purposes;
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F.A.Q.
Toll free No. 1800-137-0007
Apart from above the building and land owned by the following categories of persons
shall be exempted from the imposition of tax to the extent indicated against each:
-----------------------------------------------------------------------------------------------------------------------------Serial No.
Category of persons
Extent of exemption
1
Widows
Five thousand rupees per financial year
2
Freedom Fighters who are receiving
Full
Pension as such from the Central
Government or the State Government
Or both, as the case may be
3
Handicapped persons , who are as if
Five thousand rupees per financial
being assesses entitled for the time
year.
being to the benefits of deduction under
section 80 U of the Income Tax Act, 1961.
4
Persons living below poverty line who Full:
Possess the requisite card, issued by the
Competent authority, in support thereof
Provided further that all educational institutions , other than Government and Government Aided
shall be exempted from annual tax to the extent of fifty percent of the tax assessed”.
Que-2: Who is responsible to make assessment of his property and file the self assessment return/ pay
tax?
Ans:-
Owner of the property is responsible to make the self assessment of his property , file the return
and pay the tax. In case of someone is power of Attorney holder of any property , he can file the
return and pay tax.
Que-3: Can any person who is not the owner / power of attorney holder of any property file the self
assessment of behalf of the owner / power of attorney holder
Ans:
No.
Que.4. Which space is considered for assessment of Property Tax; carpet area or built- up area?
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F.A.Q.
Toll free No. 1800-137-0007
Ans. Property Tax is assessed on the basis of area of plot in Sq. yards and built-up area of building /
property in Sq. feet.
Que-5: What is the rate of tax on property?
Ans:
The tax payable on land and building shall be leviable as under:
___________________________________________________________________
Serial
Category of building
Rate of tax
No.
___________________________________________________________________
1.
Self occupied residential
(i) Fifty rupees in case land area is 50 Square
yards or below, having covered area not more
than 450 square feet.
(ii) One hundred and fifty in case land area is
one hundred square yards or below, having
covered area not
more than 900 square feet.
iii) Half percent of the rateable value in case the
land area is fifty square yards or below OR
one hundred square yards or below, but the
covered are exceeds the stipulation indicated
in and (ii) above;
(iii) Half percent of the rate able value, in case
the land area is five hundred square yards or
below; and
(iv) One percent of the rateable value, in case the
Five Hundred square yards.
1.
Residential building under
The occupation of tenant(s)
Three per cent of the rateable
value;
2.
Self occupied nonresidential
Building
Three per cent of the rateable venue;
_________________________________________________________
4.
Non- residential building under
Ten percent of the rateable value;
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F.A.Q.
Toll free No. 1800-137-0007
the occupation of tenant(s) (annual rent)
Provided that if the land is vacant or the building is unproductive, the rate of tax shall be
0.20 per cent of the rateable value;
Que.6: How Property Tax is assessed?
Ans:
Property Tax is assessed by the owner / possessor of land / building through self assessment
system . For assessing the Property Tax the assessee has to consider the under mentioned factor
and adopt the following procedure .
a) For self Residential / Commercial / Industrial / Institutional property (excluding flats for
residential purpose).
i) Area of the plot in Sq. yards.
ii) Built-up area of the property
iii) Type of Property- Residential / Commercial / Industrial / Institutional
iv) Collector rate of the Property ( Plot) as on 1st January of the assessment year eg. For
financial year 2013-14 , the collector rate applicable on 1st January 2014 will be
applicable .
v) Cost of construction per Sq.foot. as on the first January assessment year e.g. for 201314. , the cost of construction for R.C.C structure is Rs. 500/- pre Sq.foot and Rs.
300/- per Sq. feet, if structure is shed/ Kacha .
vi) Give 10% depreciation on the cost of construction .
vii) Add cost of plot and cost of construction after depreciation .(v-vi)
viii) Take 5% of cost of plot and cost of construction after depreciation (i.e of vii).
ix) To calculate the final tax multiply the amount given at Sr. no. vii by the rate of property
tax and divide by 100 eg. In case of self occupied residential property rate of tax is
0.5% , in case of self occupied commercial property is rate of tax is 3% etc.
b) Self occupied flats –
i) Total covered / carpet area
ii) Collector rate of property per Sq.feet.
iii) Multiply i and ii which will give total value of the property .
iv) Now take 5% of total value (iii) above ) of property.
v) Multiply iv by the rate of tax applicable and divide by 100 . The amount so arrived at will
be amount of property tax
c) Rented Property
i) Take annual rent of the property.
ii) To arrive at the amount of property tax take applicable percentage of total the amount of
annual rent .That will be the amount of property tax payable.
Que-7: Is a widow or handicapped person whose property tax calculation is below 5000/-( below
exemption limit) required to file property tax return?
Ans:-
Yes,he/she has to file the return , but need not to pay property tax if assessed amount is below
5000/12
F.A.Q.
Toll free No. 1800-137-0007
Que-8: Are freedom fighter who are receiving Pension as such from the Central Government or the State
Government rr both, as the case may be and B.P.L person required to file the self assessment
property tax return .
Ans:
Yes, such person have to file return each financial year .Such a return should be supporeted by
relevant document in respect of entitlement of exemption.
Que.9: How can I pay the property tax?
Ans.
As the property tax is based on self assessment . It is the duty of the owner / possesser of property
to do the self assessment of his property as per the details given above . After making the self
assessment of property , the tax can be paid in the office of Municipal Corporation or on line
www.mcmohali.org or www.netpnb.com.
Que-10:What is the last date of payment of property tax without any interest or penalty?
Ans.
Property tax can be paid upto 31st December of concernd financial year without any penalty or
interest .
Que-11 :Is any penalty levied if property tax is not paid by 31st December of the concerned year?
Ans:- i)Where the tax calculated is not fully paid by 31st December of relevant financial year and is paid
on or before the 31st March of that financial year, a penalty of 25 per cent of the remaining
amount of tax calculated by the assessee shall be payable.
ii) If tax is not fully paid by the 31st March of the relevant year , in addition to any action
contemplated under the Act, every owner or occupier, as the case may be , shall be liable to pay
penalty at the rate of fifty per cent on the amount of tax unpaid plus interest at the rate of eighteen
per cent per annum to be calculated with effect from the first April of the next financial year upto
the date the payment of such amount of tax is made.
iii) If no return is filed or wrong particulars are given in the return filed ,the owner or the occupier ,
as the case may be, shall be liable to pay the penalty and the interest in the manner provided
under sub para (ii ) of this question as given above.
Que-12: How much penalty or fine is payable in case of non-payment of Tax on due dates?
Ans.
This issue is under consideration of State Government .
Que-13: Is there any schemes that gives rebate on Property Tax?
Ans: i)
On payment of entire amount of property tax of the current year by 30th September, 10 %
rebate is given on the amount of Property tax.
ii)
Educational Institurions other than Govt. and Govt. aided are exempted from annual tax
to the extent of 50% of the tax assessed .
Que-14:Which documents are required for assessment for property tax .
Ans:
i)
Ownership document such as sale deed.
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F.A.Q.
Toll free No. 1800-137-0007
ii)
Approved plan of building .
iii)
Rent deed in case of rented property
iv)
Identity proof of the assessee and proof of residence .
v)
Death certificate of husband in case of widow.
vi)
Proof of benefit of deduction under section 80 U of Income Tax Act, 1961 in case of
Handicapped persons .
vii) B.P.L certificate/ card in case of BPL family .
viii) Proof of being freedom fighter in case of freedom fighter.
ix)
Proof of being a charitable and philanthropic organization exempted from payment of tax
under Income Tax Act, 1961 in case of charitable and philanthropic organization
Que-15 :Whom should Citizen approach in case of any query?
Ans:
In case of any question or query one should approach Superintendent Property Tax.
Que:16: What Should an assessee do if his rented property is vacated by a tenant after he has paid
property tax for the entire year . For example for the year 2014-15, assessee pays the tax in the
month June 2014 and his rented property is vacated in August 2014 .
Ans:-
In the case where the property is rented out after filing the self assement return, the assessee has
to file supplementary return to pay the tax on the rent he will receive from the tenant . In case
where rented property is vacated in the middle of financial year after its tax has been paid for
the entire year, Assessee should give an application to Municipal Corporation in this regard
mentioning the details of property and tax paid .On receipt of such application official of
Municipal Corporation will verify the claims made in the application . If claims are found to be
true and correct , further action will be taken by Municipal Corporation as per the directions of
Govt.( execess amount of tax could be adjusted in the tax of nest year)
Que:17; Does Municipal Corporation prepare any list of properties within its limits. If so can it be
amended in case of change of title of property due to various regions such as sale, division
among family member , in the name of legal heires of a deceased person etc.?
Ans:
Yes, Municipal Corporation is preparing a list of all the properties falling its limits .This list can
be amended by the Commissioner of Municipal Corporation at any time by :
a) Inserting therein the name of any person whose name ought to be inserted; or.
b) Inserting therein any land or building previously omitted ;pr
c) Striking out of the name of any person not liable for the payment of taxes on land and
buildings; or
d) Inserting or altering an entry , in respect of any building erected , re – erected, altered or
added to, after the preparation of the property list.
Que:18: What is the procedure for getting the property list amended?
Ans:
Affected person should give an application in this regard to Municipal Corporation. Such an
application should be supported by relevant documents such as sale deed ,Will , affidavit and
other documents which may vary from case to case.
Que:19:What is the grievances redressal system in case of any dispute regarding property tax ?
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F.A.Q.
Toll free No. 1800-137-0007
Ans:- Any person having any grievance regarding property tax can file an appeal within 30 days form
the date of filing of return / occurrence of grievance before the Commissioner ( at present the
appealing authority at M.C , SAS Nagar is Additional Commissioner ( Tech) .
Que-20: In which kind the property tax is accepted ?
Ans:
i) Property tax is accepted in the form of cash / cheque / D.D
ii) Property tax can also be paid online .
Que-21:Where can one get No Due Certificate in respect of Property tax?
Ans:
No Due Certificate can be obtained in respect of property tax from the office of Municipal
Corporation by submitting an application for this purpose . Municipal Corporation will issue the
No Due Certificate within 7 days from the receipt of such application.
Que-22: Which Areas of Sahibzada Ajit Singh Nagar cum under the jurisdiction of Municipal
Corporation ?
Ans:
Sector-53 to 80 and Villages Mohali, Shai Mazra, Madanpura, Kumbra, Sohana , Matour fall
within the limits of Municipal Corporation and property tax is to be paid on all the properties
located in this area.
Prescribed Forms appended herewith:-
1.
Part-A – Self Occupied Residential/ Industrial / Commercial Units)
2.
Part-B – Only for Rented Residential/ Industrial / Commercial Units)
3.
Part-C – Self Occupied and Rental Residential/ Industrial / Commercial
Units)
4.
Part-D – Self Occupied Residential houses having plot area 50 Sq yard and 100
Sq yard.
5.
Part-E – FOR EXEMPTED CATEGORIES
15
F.A.Q.
Toll free No. 1800-137-0007
ROPERTY TAX RETURN, PUNJAB – SELF ASSESSMENT FORM
Under Section 112-A (1) of Punjab Municipal Act 1911 )
Financial Year:……………..
Unit No of Property…………………
( For office use only)
Part-A – Self Occupied Residential/ Industrial / Commercial Units)
1)
Name of Municipal Corporation
Sahibzada Ajit Singh Nagar
2)
Property Identification / House No. old number
if any
3)
Sector/ Phase/ Name of Village
4)
Type of Property( Residential / Non- Residential)
5)
*Details of Owner
A)
B)
C)
D)
E)
Name
Father Name
Sex
Date of Birth/ Age
Identity Proof : That is to be enclosed
( Voter Card, Adhar Card, Rashan Card,
Electricity Bill etc. any one of these)
*Above particular do not give any right to
title of property.
6)
Plot Area of the Property
……………..Sq Yard
7)
Total Constructed area of the buildings
………………In Sq.Ft.
In Sq . ft only
8)
Totoal value of the plot ( Collecter Rate x Plot
Area= )
9)
Cost of Construction ( Total covered area in Sq.
ft. x 500/ 300/ 100 which ever is applicable
Type of construction Pucca 500 / Semi Pucca
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F.A.Q.
Toll free No. 1800-137-0007
10)
300/-, Kacha 100 /-Rs. Per Sq.ft.
Depreciation @ 10% of 9
11)
Total unit value 8+9-10
12)
Annual value @ 5% of 11
13)
Tax Payable on 12 @ one of the following rates.
Vaccent plot or non-productive buildings =
0.2%, upto 500 Sq.yards 0.50%, above 500 sq
yards 1%, commercial property 3%, Industries
1.5%
14)
10% Rebait till 30/11/2013
15)
Exemption if any
16)
A) For Widow Rs. 5000/0 Per Financial Year
B) Handicapped
persons
who
are
exempted from Income Tax U/s 80 U of
I T Act of 1961
C) Educational Institution which are not
Govt or Government aided Exemption
50 % in each Financial Year
Penalty if any
17)
Fire Cess @ 10% of property tax in Building /
godown/Shops where inflameable material is
stored
5% of property tax in other shops and Factories,
2% of property tax in High rise Building having
height 36 feet or above
18)
Total amount Payable ( 13=16=17)-(14+15)
I certified that the information given by me in the above form is correct and true and I am
responsible for this . If any of the fact is found be wrong , I shall be bound to abide by the direction given
by the competent authority and I shall be liable for any legal action against me.
Place
Date
Signature of Assessee,
17
F.A.Q.
Toll free No. 1800-137-0007
PROPERTY TAX RETURN, PUNJAB – SELF ASSESSMENT FORM
( Under Section 112-A (1) of Punjab Municipal Act 1911 )
Part-B – Only for Rented Residential/ Industrial / Commercial Units)
1)
2)
Property Identification / House No. old
number if any
3)
4)
Type of Property(
Residential)
5)
*Details of Owner
Residential
/
Non-
F)
G)
H)
I)
J)
Name
Father Name
Sex
Date of Birth/ Age
( Voter Card, Adhar Card, Rashan
Card, Electricity Bill etc. any one of
these)
title of property.
6)
7)
In Sq . ft only
8)

______________________Rs
Total Annual Rent
Proof being enclosed

Name of Tenant
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F.A.Q.
Toll free No. 1800-137-0007

9)
_____________________
Details of Proof of Rent
Total Amount of Tax payable
(if property is residential then 7.5% of total
annual rent and if property is non residential
than 10% of total annual rent)
10)
10% Rebait till 30/11/2013
11)
Exemption if any
12)
D) For Widow Rs. 5000/0 Per Financial
Year
E) Handicapped persons who are
exempted from Income Tax U/s 80 U
of I T Act of 1961
F) Educational Institution which are not
Govt
or Government aided
Exemption 50 % in each Financial
Year
Penalty if any
13)
stored
5% of property tax in other shops and
Factories,
2% of property tax in High rise
Building
having height 36 feet or above
14)
Total amount Payable (9+12+13) – (10+11)
I certified that the information given by me in the above form is correct and true and I am responsible
for this . If any of the fact is found be wrong , I shall be bound to abide by the direction given by the
competent authority and I shall be liable for any legal action against me.
Place
Date
19
F.A.Q.
Toll free No. 1800-137-0007
Part-C – Self Occupied and Rental Residential/ Industrial / Commercial Units)
1)
2)
number if any
3)
4)
Type of Property( Residential / NonResidential)
5)
Status of Property self occupied or rented or
Both
6)
*Details of Owner
K)
L)
M)
N)
O)
Name
Father Name
Sex
Date of Birth/ Age
Identity Proof : That is to be
enclosed
( Voter Card, Adhar
Card, Rashan Card, Electricity Bill
etc. any one of these)
*Above particular do not give any right
to title of property.
7)
8)
Stories
In Sq . ft only
Area
Type
Status Self
SqFt
Residential or
Occupied
Non
or others
Residential
__________________ In Sq. Ft
20
F.A.Q.
Toll free No. 1800-137-0007
1st
Basement
2nd
Basement
3rd
Basement
Ground
Floor
1st Floor
2nd Floor
Other
Stories
9)
Total value of the plot ( Collecter Rate x Plot
Area= )
10)
Cost of Construction ( Total covered area in
Sq. ft. x 500/ 300/ 100 which ever is
applicable
Type of construction Pucca 500 / Semi
Pucca 300/-, Kacha 100 /-Rs. Per Sq.ft.
11)
Depreciation @ 10% of 9
12)
Total unit value 9+10-11 =
13)
Annual value @ 5% of 12 =
14)
Tax Payable on 13 @ one of the following
rates.
Vaccent plot or non-productive buildings =
0.2%, upto 500 Sq.yards 0.50%, above 500 sq
yards 1%, commercial property 3%,
21
F.A.Q.
Toll free No. 1800-137-0007
Industries 1.5%
15)
Rented part of self occupied building which is
on Rent.
a)
______________________Rs
Annual Rent
Proof being enclosed
_______________________
16)
b) Name of the Tenant
c) Detail of proof of Rent (enclosed)
Total Amount of Tax payable
(if property is residential then 7.5% of total
annual rent and if property is non residential
than 10% of total annual rent)
17)
Total Amount of Tax payable 14+16
18)
10% Rebait till 30/11/2013
19)
Exemption if any
20)
G) For Widow Rs. 5000/0 Per Financial
Year
H) Handicapped persons who are
exempted from Income Tax U/s 80
U of I T Act of 1961
I) Educational Institution which are
not Govt or Government aided
Exemption 50 % in each Financial
Year
Penalty if any
21)
stored
5% of property tax in other shops and
Factories,
2% of property tax in High rise Building
22
F.A.Q.
Toll free No. 1800-137-0007
having height 36 feet or above
22)
Total amount
(18+19)
Payable ( (17+20+21) –
Place
Date
23
F.A.Q.
Toll free No. 1800-137-0007
Part-D – Self Occupied Residential houses having plot area 50 Sq yard and 100 Sq yard.
1)
2)
number if any
3)
4)
Type of Property(
Residential)
5)
Status of Property
6)
*Details of Owner
Residential
/
Non-
SELF OCCUPIED
P)
Q)
R)
S)
T)
Name
Father Name
Sex
Date of Birth/ Age
these)
title of property.
7)
8)
In Sq . ft only
9)
If the area of the plot is upto 50 Sq yard and
built-up area is upto 450 Sq Ft. OR
24
F.A.Q.
Toll free No. 1800-137-0007
If the area of the plot is upto 100 Sq yard and _____________________Rs. Or not applicable
built up area is upto 900 Sq Ft.
If the area of the plot is upto 50 Sq yard and
Then total amount of property tax payable
built-up area is upto 450 Sq Ft is Rs 50
annually is
And If the area of the plot is upto 100 Sq yard
and built up area is upto 900 Sq Ft. is Rs 100
10)
10% Rebait till 30/11/2013
11)
Exemption if any
J)
12)
For Widow Rs. 5000/0 Per Financial
Year
K) Handicapped persons who are
exempted from Income Tax U/s 80 U
of I T Act of 1961
L) Educational Institution which are not
Govt
or Government aided
Exemption 50 % in each Financial Year
Penalty if any
13)
Total amount Payable ( 9+12) - (10+11)
Place
Date
25
F.A.Q.
Toll free No. 1800-137-0007
Part-E – FOR EXEMPTED CATEGORIES
1)
2)
Property Identification / House No. old number
if any
3)
4)
Type of Property(
Residential)
5)
Status of Property
6)
*Details of Owner
Residential
/
Non-
SELF OCCUPIED
U)
V)
W)
X)
Y)
Name
Father Name
Sex
Date of Birth/ Age
these)
title of property.
7)
8)
In Sq . ft only
9)
Exempeted Categories (attached supporting Name of category --------- or Not Applicable
documents.)
26
F.A.Q.
Toll free No. 1800-137-0007
A)
1. Cremation grounds, burial grounds
2. Gaushalas, stray animal care centres
3. Historical and heritage buildings
Proof being enclosed----------------notified by Govt.
4. Registered charitable and philanthropic
organizations
5. Religious
activities,
religious
ceremonies
6. Buildings and land owned and used by
persons living below poverty line,
Freedom fighters, corporations, School
and colleges aided by the Govt.
7. Hospital and dispensaries owned by
the Govt.
8. Parking spaces meant for multi storey
flats/building
9. Land used for Horticulture
&
Agricultural purposes
B
Below Poverty Line (BPL) card Holders
who have eligibility Identity Card from the
competent authority
C Freedum Fighter receiving pension from
Central or State Govt. or Both.
Note: If any religious orgrnisation is receiveing
any income from rented/leased property but is
not exempted by Income Tax Deptt.then that
orgenisation will be liable to property tax.
Place
Date
27
F.A.Q.
Toll free No. 1800-137-0007
2
2
Mr. Harpreet Singh , Assistant Corporation Engineer
9988802389
Question1
Answer
Where does one get new water connection or re connection?
The application forms are available at Municipal Corporation
office, Municipal Bhawan, sector-68 and at Water Works ,
Ind. Phase-7 ( Sector- 73 ) SAS Nagar.
Question.2
Answer
Which documents are required for a new water connection?
1) Duly filled in application form for new water connection.
2) Allotment letter.
3) Residential proof.
4) Approved building plan.
5) Affidavit in prescribed format.
Question.3
Answer
What is the cost of getting new connection?
It depends on diameter of ferrule
(a) 1/2" Ferrule
(i)
Residential
Supervision charges Rs.700/Security
Rs.150/Meter testing fees
Rs.30/(ii)
Ind./Commercial
Rs.30/(b) 3/4" Ferrule
(i)
Ind./Commercial
Rs.40/28
F.A.Q.
Toll free No. 1800-137-0007
(c)
1" Ferrule
(i)
Ind./Commercial
Supervision charges Security
Meter testing fees
-
Rs.4000/Rs.1200/Rs.50/-
Question4
Where do I submit application for new water connection or
reconnection?
Answer
Application may be submitted at Municipal Corporation office, Municipal
Bhawan, sector-68 and at Water Works , Ind. Area Phase-7 ( Sector- 73 )
SAS Nagar.
Question5
Answer
Where do we get the new water meter?
Diameter wise Water meters of approved companies are available in the
market.
(A). Kranti
(B). Dasmesh
(C). NMBSEN
Question6
Where do we register grievance regarding availability and distribution
of water ,contamination of water and water bills?
Complaint regarding availability and distribution of water, Water Bills can
be registered on MC SAS Nagar‟s Toll Free number.18001370007 and
Area-wise complaint centres established by MC SAS Nagar at Water works,
Industrial Area Phase-7 and Tubewell opposite Anand Lamp in Ind. Area
Phase-9 S.A.S.Nagar.
Answer
Question7
Answer
Where can one record Feedback regarding water supply?
Feedback can be registered on MC SAS Nagar‟s Toll Free number.
18001370007and Area-wise complaint centres established by MC SAS
Nagar at Water works, Indl.Phase-7 and Tubewell opposite Anand Lamp in
Ind. Area Phase-9 S.A.S.Nagar.
Question8
Answer
Where can one register complaint about water leakages?
Complaints can be registered on MC SAS Nagar‟s Toll Free number.
Question9
Answer
How long does it take to resolve water supply related complaints?
1)
New water connection approval takes 7 days from submission of duly
filled in application form.
29
F.A.Q.
Toll free No. 1800-137-0007
2)
Question10
Answer
Water leakage complaints are resolved as below.
(a)
Distribution lines leakages-With In 24 hours.
(b)
Main water line depends on the nature of leakage usually
within 2-3 days.
What are the rates of water tax?
Water rates based on water consumption are as follows:Domestic usage
@ Rs. 1.80 /- per Killo litre.
Non domestic usage
@ Rs. 5.00/- per Killo litre.
Question11
Where should one register requirement of water tanker? What are the
rates?
Answer
The water tankers are available with sanitation branch of MC SAS Nagar.
Question12
Answer
Has corporation recognized licensed plumbers?
Corporation has recognized licensed plumbers registered with GMADA and
W/S & Sanitation Department.
Prescribed Forms appended herewith:1. New Water Supply Connection Form.
2. Self declaration Form
30
F.A.Q.
Toll free No. 1800-137-0007
Connection No:
W-I No.……….Page No…..
For official use only)
To
Corporation Engineer,
Municipal Corporation,
Sahibzada Ajit Singh Nagar.
Subject:
Regarding issue of sewerage connection.
Sir,
It is requested that I want to avail the facility of sewerage connection by applying for
sewerage connection as per the details given below:1)
Name
of
applicant…………………………..S/o/W/o/
D/o
……………………….R/o
………………………………………………………Distt.Sahibzada Ajit Singh Nagar ( Mobile No………………………………..)
2)
Area of Plot/ House ……………………………….Sq.Yards and its use (Residential / Commercial)
……………………….
3)
Connection Fee………security ………Composition Fee…………Total ,………………
4)
Type of street/ road leading to plot / house and measurement of road cutting from house to
sewerage man hole:a)
Kachi street………………Ft,
Rate per Sq.ft……………..Total amount……………..
b)
Brick Flooring …………..Ft.
c)
Concrete Flooring………..Ft.
d)
Bitumen Road……………Ft.
Total Charges………………….
5)
The name of licensed plumber engaged …………………….
Signature of Plumber
Date………………..
Signature of Applicant,
Date …………………
Office Report:Charges deposited Rs………………., vide receipt no…………..Date…………………….
Signature of Clerk/ cashier,
Site / spot inspected .As per the application and self declaration of applicant the type of street / road
………………...measurement of road cutting …………….use of place………..and the deposited charges are
correct. If not , give reason……………………………………………………………….
Signature of Supervisor/ J.E
Date………………………..
31
F.A.Q.
Toll free No. 1800-137-0007
As per the above report the connection is to be allowed / not allowed ……………………..
Signature of A.C.E(O&M)
Date………………………
On the basis of above report the sewerage connection is sanctioned / not sanctioned .
Signature of Corporation Engineer,
Date………………..
32
F.A.Q.
Toll free No. 1800-137-0007
Self-Declaration
I…………………………………………………….S/o/W/o…………..………………………………………Age……………Years.
R/o………………………………………………………………………………………………….....Distt. Sahibzada Ajit Singh Nagar ,
declare that :1)
That I am the permanent resident of the above said address.
2)
That I want to take water supply connection for the House/ Plot / Shop/ Factory No. ………..
located at………………………..
3)
That my house /Plot/ Shop/ Factory is residential / commercial .Its size is……….Sq. Yards.
4)
That I am the owner and occupant of this………………… and want to take Water supply
connection for the same. That I have neither encroached nor encroach upon any land /
property of Not-Govt., Govt.
or Municipal Corporation.
5)
That I will abide by the rules and regulations of water supply and sanitation department and
Municipal Corporation.
6)
That I will ensure that there is no leakage of water from the water supply pipeline.
7)
That my house/ plot is …………..ft. away from the water pipe line . Its visual
been drawn on the back page of self declaration.
8)
That the street / road where connection is required
concrete / bitumen /
9)
That I will pay the water bill in time . If at any time it is detected that there is any
difference between the fees paid and actual fees , I shall be bound to pay the difference with
the first bill.
10)
That I will not use the water supply connection as proof of ownership in any court case.
11)
That there is not domestic or legal dispute regarding the property where this connection is
to be installed.
12)
That no water supply connection exist in this property at present.
13)
That I may be given water supply connection for drinking water facility .
map
has
is made of Kachi/ brick flooring /
The information given above and in the enclosed documents is correct to the best of my
knowladge and belief and I have not concealed any thing. I know that if the information given by me is
found to be false I will be liable to penal action and benefits given to me on the basis of such false
information shall stand terminated summarily.
Date…………………
Signature of Applicant.
33
F.A.Q.
Toll free No. 1800-137-0007
3
Mr. Harpreet Singh, Assistant Corporation Engineer
9988802389
Question1
Answer
Question2
Where can I make complaint about drainage line choke up or repairs to
drainage chamber?
Such Complaints can be registered on MC SAS Nagar‟s Toll Free number.
Answer
Where and how should I submit application to get drainage NOC for
building permission?
Application can be submitted to GMADA for the area in which building
activities are controlled by GMADA and to PSIEC for the area in which
building activities are controlled by PSIEC.
Question3
Answer
How many days it takes to issue drainage NOC for building permission?
As per Question no.-2.
Question4
Which documents are required along with application to get NOC from
Drainage Department for building construction permission?
It relates to GMADA and PSIEC.
Answer
Question5
Answer
How shall one apply for a Sewerage connection permission?
What papers are required for Sewerage connection?
The application forms are available at Municipal Corporation office,
Municipal Bhawan, sector-68 and at Water Works , Ind. Phase-7 (Sector-73)
SAS Nagar.
Documents required for Sewerage Connection are :1)
Duly filled in application form for new Sewer connection.
2)
Allotement letter.
3)
Residential proof.
34
F.A.Q.
Toll free No. 1800-137-0007
4)
5)
Question6
Answer
Question7
Answer
Question8
Answer
Approvel building plan.
Affidavit in prescribed format.
How do I get Sewerage connection permission?
On submission of application through Corporation‟s licensed plumber,
approval is given by Corporation Engineer.
Where should I submit the application for Sewerage connection
permission?
Application may be submitted at Municipal Corporation office, Municipal
Bhawan, sector-68 and at Water Works , Ind.Area Phase-7 ( Sector- 73 )
SAS Nagar.
What charges I need to pay for Sewerage connection?
Charges for Sewerage connection are as follows :
1.
Industrial/commercial connection as per Diameter :( a)
4"
Rs.1000/(b)
6"
Rs.1500/(c)
8"
Rs.2000/2.
Residential as per Diameter :( a)
4"
Rs.500/(b)
6"
Rs.1000/3.
Road cutting charges
a)
Metaled Road/ CC Roadb)
B.M. and Premix Carpetc)
Berm Cutting(kacha) d)
Brick Paving
-
Rs. 60 /-per Sq.ft
Rs.80/- per Sq.ft
Rs.3/- per Sq.ft
Rs.15/-per Sq.ft
Question9
Answer
Where do I pay Sewerage connection charges?
Payment can be made at Municipal Corporation Counter at Ind. Area Ph-7,9 &
at M.C Office.
Question10
Where do I get list of licensed plumbers to obtain new Sewerage
connection?
List is available with Gmada and W/S and Saniation Department.
Answer
Question11
Answer
How long it takes to get approval for Sewerage connection?
It takes 7 days to get Sewerage connection approval from the date of receipt of
application.
35
F.A.Q.
Toll free No. 1800-137-0007
Question12 Is it necessary to get completion certificate on completion of drainage
connection?
Answer
Yes.
Question13
Answer
What documents are required to be attached along with application for
obtaining NOC from drainage department for building completion
certificate?
It relates to GMADA.
Question14
Answer
Where do I apply to get new plumbing license?
Application for plumbing license shall be submitted to GMADA, Municipal
Corpoartion & Water Supply & Sanitation Department .
Question15
Answer
What documents are necessary for new plumbing license?
Following documents should be submitted with the application:
1.
Two colour photographs
2.
Proof of residence (ration card, driving license, light bill, telephone
bill)- any one
3.
Work experience letters/Certificate,
4.
ITI passing Certificate,
5.
School Leaving Certificate etc.
Question16
Answer
Question17
Answer
Question18
Answer
Question19
Answer
After how many years the plumbing license is renewed?
Plumbing license is renewed after every 5 years
Where should I submit application for plumbing license renewal?
Application may be submitted to GMADA, Municipal Corpoartion &
Water Supply & Sanitation Department .
What documents should I submit for renewal of plumbing license?
Following documents should be submitted along with application for renewal
of Plumbing license.
1.
Application of license holder
2.
Original copy of expired license
3.
Two color photographs
4.
Proof of residence (ration card, driving license, light bill telephoine
bill) any one
5.
List of completed works in last five years.
6.
Receipts of licence fees of Rs. 1000/Where should I pay the plumbing license renewal fee?
Plumbing license renewal fee can be paid at GMADA, Municipal
Corpoartion & Water Supply & Sanitation Department .
36
F.A.Q.
Toll free No. 1800-137-0007
Question20 How much fee I must pay for renewal of plumbing license?
Answer
Renewal fee for plumbing license is RS 1000/–
Question21
Answer
How long does it take to renew plumping license after submission of
application ?
It takes 7 days to issue renewed licence.
Prescribed Forms appended herewith:1. New Sewerage Connection Form.
2. Self declaration Form
37
F.A.Q.
Toll free No. 1800-137-0007
Connection No:
W-I No.……….Page No…..
For official use only)
To
Corporation Engineer,
Subject:
Regarding issue of sewerage connection.
Sir,
It is requested that I want to avail the facility of sewerage connection by applying for
sewerage connection as per the details given below:1)
Name
of
applicant…………………………..S/o/W/o/
D/o
……………………….R/o
………………………………………………………Distt.Sahibzada Ajit Singh Nagar ( Mobile No………………………………..)
2)
Area of Plot/ House ……………………………….Sq.Yards and its use (Residential / Commercial)
……………………….
3)
Connection Fee………security ………Composition Fee…………Total ,………………
4)
Type of street/ road leading to plot / house and measurement of road cutting from house to
sewerage man hole:a)
Kachi street………………Ft,
b)
Brick Flooring …………..Ft.
c)
Concrete Flooring………..Ft.
d)
Bitumen Road……………Ft.
Total Charges………………….
5)
The name of licensed plumber engaged …………………….
Signature of Plumber
Date………………..
Signature of Applicant,
Date …………………
Office Report:Charges deposited Rs………………., vide receipt no…………..Date…………………….
Signature of Clerk/ cashier,
Site / spot inspected .As per the application and self declaration of applicant the type of street / road
………………...measurement of road cutting …………….use of place………..and the deposited charges are
correct. If not , give reason……………………………………………………………….
38
F.A.Q.
Toll free No. 1800-137-0007
Signature of Supervisor/ J.E
Date………………………..
As per the above report the connection is to be allowed / not allowed ……………………..
Signature of A.C.E(O&M)
Date………………………
On the basis of above report the sewerage connection is sanctioned / not sanctioned .
Signature of Corporation Engineer,
Date………………..
39
F.A.Q.
Toll free No. 1800-137-0007
Self-Declaration
I…………………………………S/o/
W/o
………………………Age……Years,
R/o………………………………………………………………………………………………….....Distt. Sahibzada Ajit Singh Nagar ,
declare that :1)
That I am the permanent resident of the above said address.
2)
That I want to take sewerage connection for the House/ Plot / Shop/ Factory No. ……….. located
at………………………..
3)
That my house /Plot/ Shop/ Factory is residential / commercial .Its size is……….Sq. Yards.
4)
That I am the owner and occupant of this………………… and want to take sewerage
connection for the same. That I have neither encroached nor encroach upon any land /
property of Not-Govt., Govt.
or Municipal Corporation.
5)
That I will abide by the rules and regulations of water supply and sanitation department and
Municipal Corporation.
6)
That I will be responsible to keep the sewerage free from any blockage.
7)
That my house/ plot is …………..ft. away from the sewerage pipe / manhole . Its visual
has been drawn on the back page of self declaration.
8)
That the street / road where connection is required
concrete / bitumen /
9)
That I will pay the sewerage bill in time . If at any time it is detected that there is any
difference between the fees paid and actual fees , I shall be bound to pay the difference with
the first bill.
10)
That I will not use the sewerage connection as proof of ownership in any court case.
11)
That there is not domestic or legal dispute regarding the property where this connection is
to be installed.
12)
That no sewerage connection exist in this property at present.
13)
That I may be given sewerage connection for sewerage facility .
map
is made of Kachi/ brick flooring /
The information given above and in the enclosed documents is correct to the best of my
knowladge and belief and I have not concealed any thing. I know that if the information given by me is
found to be false I will be liable to penal action and benefits given to me on the basis of such false
information shall stand terminated summarily.
Date…………………
Signature of Applicant.
40
F.A.Q.
Toll free No. 1800-137-0007
4
Mr. Narinder SinghDalam, M.T.P.
9888200123
Q.1) What is the area of jurisdiction of the MC in reference to building regulation?
Ans)Presently MC is looking after only the building regulation of village abadis accommodated
in the urban estate sectors. The village abadis namely Mohali, Mataur, Shahi Majra,
Kumbhra, Sohana and Madanpura falls with in the existing Municipal limits of SAS Nagar.
Q.2) Which documents are required to obtain building permission?
Ans) Every person intending to erect or re - erect any building shall give notice of such intention
in writing in Form “A” along with ownership documents, four sets of Ferro Prints and two
prints on tracing film showing location plan,site plan, and building plans to the Municipal
Corporation and shall at the same time submit:(a) A location plan and a site plan of the land on which it is intended to erect
or re-erect the building.
(b)Plans of all the floors, elevations and typical cross-section of the building that he
intends to erect or re-erect.
(c)Detail of specifications of the work to be executed in Form “B” appended to the
byelaws.
(d) Subject to the provisions of byelaws every person erecting or re-erecting a building
shall appoint an Architect, a “Registered Building Designer and Supervisor‟ for
drawing up of plans and supervision of erection and re-erection of the building.
(e) The application, plans and specifications shall be signed by the applicant and
the Licensed Architect / Building Designer and Supervisor.
Q.3) What are the details of the fees to be paid for the building permission?
Ans) The details are as under:Sr. CLASSIFICATION EDC
No.
NH
1.
2.
5.00
7.00
Residential Plotted
Residential Group
18.00
58.00
CLU
SH /
SECTOR
ROAD
4.00
6.00
41
PF
OTHER
ROADS
3.00
5.00
2.00
2.50
UDC
F.A.Q.
Toll free No. 1800-137-0007
3.
4.
5.
6.
7.
8.
9.
Housing
Commercial
Marriage Palace
Petrol Pump
Hospitals, Multi
Media Centre (not
multiplex) & Hotels
Institutions
Industry/ Godowns/
Warehousing/ Cold
Store
Sports
80.00
11.25
36.00
18.00
40.00
35.00
10.00
0.00
35.00
35.00
8.00
0.00
30.00
25.00
6.00
0.00
55.00
1.50
4.00
2.00
9.00
16.50
0.00
0.00
0.00
0.00
0.00
0.00
1.00
0.00
Actual
0.50
Charges
0.50
0.50
0.00
2.25
NOTE:-The UDC for the Marriage Palaces shall be as mentioned in the above table,
however for other land users it shall be calculated @5% of the total sum of EDC, CLU
and PF.
Sr.
No.
1.
CLASSIFICATION
Residential Plotted
Building
Application Fee
2.50 Rs/sqft.
2.
Commercial
5.00 Rs/ sqft.
Malba Fee
Upto 500 sft.= Rs 500/Upto 500 to 1000 sft = Rs 1000/Upto 1000 to 1500 sft = Rs 1500/Upto 1500 to 2000 sft. =Rs 2000/Above 2000 sft. = 0.50 Rs/ sft.
Upto 500 sft.= Rs 500/Upto 500 to 1000 sft = Rs 1000/Upto 1000 to 1500 sft = Rs 1500/Upto 1500 to 2000 sft. =Rs 2000/Above 2000 sft. = 0.50 Rs/ sft.
Note:- Besides above the fee for change of land use for permitting new constructions other
than residential use is to be deposited as per the instructions of the Govt. issued from time
to time.
Q.4) How long does it take to get building permission after submission of approval?
Ans) The details are as under:Residential
Other than Residential
Issue of completion /
certificate for all buildings
30 days
60 days
occupation 30 days
Q.5) What are the provisions of issuing completion certificate , permission to occupy etc.?
Ans)i) No person shall occupy or allow other person to occupy any new building or part of a new
building for any purpose whatsoever until such building or part thereof has been certified
by the local authority or of any person authorized by it in this behalf to be in every
respect completed according to the sanctioned plan and fit for the use for which it is
42
F.A.Q.
Toll free No. 1800-137-0007
erected.
ii) Every person who intends to occupy such a building or part thereof shall apply for
permission in Form D.
iii) The local authority may decline to give permission unless a certificate in Form „E‟
duly signed by a Licensed Architect / Building Designer and Supervisor has
been submitted.
iv) When permission to occupy a part of the building has been given, separate
permission shall be necessary for occupation of such other parts as may be
subsequently completed.
v) Applicant shall remove or destroy, any temporary building, which might have been
erected, and the debris from the site and adjoining road or vacant site
before the occupation certificate is issued.
vi) Partial occupation certificate may be granted for partially constructed building with
one habitable room, one water closet and one bathroom.
vii) Every person newly erecting or re-erecting a building shall on its completion give notice
of such completion to the local authority in Form F. If the building is not completed within
two years of the date of sanction, the notice shall be accompanied by a completion plan
on tracing cloth in duplicate with two Ferro prints of the part of the building completed,
up to date.
Q.6) I have property tax bill and the receipt of payment. Does it imply that the construction is
authorized?
Ans) Property tax bill and the receipt of payment do not imply that the construction has
received building permission and it is authorized.
Que:-7
What is self certification of building plans for residential plots ( except Group Housing and
independent floors ) on a residential site?
Ans:-
It is a scheme introduces by government to ease the construction of residential houses .Any one
who want to construct a house should :
1.
Appoint an" Architect " empanelled with this corporation for the purpose of self certification of
building plans , as an " Architect on Record" for submission of building plan and supervision of the
construction thereof .
2.
Architect on record can make an application of self certification in writing to the competent authority
along with the copies of requisite information/ documents with the certification that the building
plan, information, ownership etc submitted is correct and is in consonance with the applicable
regulation. and comply with the provisions of master plan and all the requirements/ regulations of
other acts applicable within Municipal limits .
Que:-8
Is it necessary to get sanction order in the form building under self certification system?
Ans:-
No, sanction order in the form of building permit will not be necessary in case of those plot where
building plans are deemed sanctioned on the certification of an Architect/ Building Designer and
Supervisor that building plan conform to the building bye-laws.
43
F.A.Q.
Toll free No. 1800-137-0007
Que:-9
What are the documents / information which an "Architect on Record" will have to submit along
with the application?
Ans:- a)
Proof of empanelment under the Self Certification Scheme with the concerned Municipal Authority/
Improvement Trust.
b)
Proof of appointment as "Architect on Record" by the plot owner for certification of the Building
Plan under the Self Certification Scheme and supervision of the construction.
c)
Building plan scrutiny/ processing fee and other fees/ taxes etc.
d)
4( Four) sets of the Building Plan and other documents / information as required as per clause 3.5
to 3.9 of the building byelaws.
Que:-10
What action is taken by Municipal Corporation on receipt of above
Ans:-
Municipal Corporation on verification that the " Architect on
for the purpose of the
self
documents?
Record" is registered & empanelled
Certification Scheme with the concerned Municipal Authority
requisite fee has been deposited shall return a copy of the Building
Plan
duly
stamped
indicating the receipt number etc.
Que:-11
What shall owner of building do after the copy of building plan duly
receipt number etc is received by the
Ans:-
stamped
indicating
the
Architect on Record or the owner of building himself?
The owner of building shall display at site the name of the "Architect
of Record" along with
building application number etc.
Que:-12
What are the duties of " Architect on Record" after the submission of
building
plan
to
the
Municipal Corporation?
Ans:-
The "Architect on Record" shall furnish progress certificates at the stage
excavation DPC,
roof level and completion . However after submitting the DPC report, the applicant shall have to
wait for a period of fifteen days prior to going ahead with further construction.
Que:-13
What should the owner of building do if after submission of
construction of building the
Ans:- a)
b)
application /
appointment of the " Architect on
during
Record" is annulled
The owner shall intimate the Competent Authority through
registered
days of annulment and also about the
new " Architect on Record".
appointment of
The "Architect of Record" shall intimate the Competent Authority
within seven days of annulment and
as per the Building
regarding
the
post within seven
through registered post
the construction raised so far to be
Plan deemed sanctioned on the certification of the "Architect of
Record".
c)
The newly appointed "Architect on Record" shall intimate the Competent Authority within seven
days of his appointment that the
construction already raised is as per the Building Plan deemed
sanctioned on the certification of the "Architect on Record".
44
F.A.Q.
Toll free No. 1800-137-0007
Que:-13
Who is held responsible if any violation of building plan is reported?
Ans:-
If the " Architect on Record" submits a wrong report while certifying
Building Plan or if any
construction or violation is reported to exist at site or conceals any fact or falsely justifies or
misstates
regarding
completion of building , he will be held responsible for such
omission/ commission and can be penalized , as deemed fit
fiving an opportunity of being
by the Municipal Authority
after
heard, under intimation to the Government. The unauthorized
construction will either be demolished by the owner or by the concerned Authority at the risk and
cost of the owner , if the same is
neither sanction able nor compoundable.
Que:-14
Has it become necessary to adopt self certification scheme for all
residential building plans?
Ans:-
No, if any applicant do not wish to opt for self certification they can
continue to get approval of
the commissioner of the Municipal Corporation.
Que:-15
Is self certification scheme applicable to Commercial / Industrial /
Group Housing Societies ?
Ans:-
The option of the scheme is available only for building plans for
residential plots on a
residential site .
Que:-16
Has Municipal Corporation enlisted any architect for self
certification?
Ans:-
Yes, the names and address of the enlisted Architect are given below:
1)
Sh. Jaspreet Singh, # 541,F.F , Sector -60( Ph 3B1), SAS.Nagar ,(m)
97803-96759 ( Class-A)
2)
Ar. Baldev Singh , # 3164, Sector -71,SAS.Nagar,(M) 98153- 45464 (Class-A).
Que:-17
Is there any designated place to dispose of the debris ?
Ans:-
Municipal Corporation has earmarked following places for disposal of debris .
a)
In the low lying area of Sector- 57 located behind the Industrial Area and in front of cremation
ground.
b)
In the low lying area of choe passing through Sector-57 near junction of Sector-63,64,67,68.
c)
In the low lying parking area behind the purposed Hotel site and commercial plot/ S.C.O, s ( 462473) of the bulk market.
d)
In the low lying area of bulk material Phase -2 beyond the railway line.
Que:-18
Whoes responsibility it is to lift the debris ?
Ans:
The owner of the plot / building who has created the malba is solely responsible to get it disposed.
He can do so by his own means or means made available by this corporation through contractor.
Que:-19
Does contractor engaged by corporation charge any amount for making such means available ?
Ans:-
Yes, if some body wants to use the means of corporation he has to pay the following amount to the
contractor .
45
F.A.Q.
Toll free No. 1800-137-0007
a)
Que:-20
For full Trolley Rs: 2250/- .
b)
3/4 Trolley Rs:1850/-
c)
Half Trolley Rs: 1250/-
d)
1/4 Trolley 750/-
Whom should one contact to avail the services of Trolley provided by contractor of Municipal
Corporation ?
Ans:-
Contact Malwa Engineering works on Telephone Number: 97800-62906.
Que:-21
What action is taken by Municipal Corporation if someone does not lift debris even after a notice is
issued in this regard?
Ans:-
In such cases Municipal Corporation get the debris lifted by its own means for which Rs. 2000/- is
charged per Trolley and Rs. 500/- is charged as compensation .If these charges not paid than the
water supply and sewerage connection to the concerned premises is disconnected .
Que:-22
Ans:-
Can one dispose of the debris at any other place other than those mentioned above?
No , dumping of debris at any other place is strictly prohibited .
Prescribed Forms appended herewith:1. Notice to Build Building
2. For specification of Proposed Buildings as required
3. Commencement of the erection of building of the executive of work
4. APPLICATION FOR PERMISSIOM to OCCUPY
5. Form of Notice of completion required
46
F.A.Q.
Toll free No. 1800-137-0007
FORM-A
Notice to Build Building
To
The Commissioner,
Sir,
I/We hereby apply for permission to execute work of erecting/ re-erecting a building of
the following description:______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
The following papers are accompanying the application:Site Plan
:
Two copies on tracing film and Four sets of Ferro Prints.
Building Plan
:
Two copies on tracing film and Four sets of Ferro Prints
Service Plan
:
Two copies on tracing film and Four sets of Ferro Prints
Specifications
:
Form B
The construction of the building will be supervised by__________________registered as A/B
Class Architect/ Building Designer/ Supervisor with Municipal Corporation ,___vide License
No.______________
Yours faithfully,
Signature of Refistered Architect/
(Signature of Owner or his/her
Buildiing Designer and Supervisor
authorized agent)
Full Address:
License No:
( For Office use only)
1.
Serial No. of Building application
:
2.
Date of receipt of completed application
:
47
F.A.Q.
Toll free No. 1800-137-0007
3.
Last date for final orders of sanction or rejection:
4.
Situation of building
:
5.
Particulars of building
:
FORM-B
Form for specification of Proposed Buildings as required
a)
The purpose for which the building is intended to be used:
b)
Details of coverage on respective floors as given below:-
Existing
1.
Basement
2.
Ground Floor
3.
Mezzanine Floor
4.
First Floor
5.
Second Floor
6.
Third Floor
Proposed
Total
c)
Approximate number of inhabitants proposed to be accommodated________________
d)
The number of latrine , urinals , Kitchens , baths to be provided______________
e)
The source of water to be used in the construction____________________
f)
Distance from public sewer______________
g)
The material to be used in construction:Foundations ____________________
Walls
__________________
Columns
__________________
Roof
__________________
Floors
__________________
Finishes__________________
Yours faithfully,
Signature of Refistered Architect/
(Signature of Owner or his/her
Buildiing Designer and Supervisor
authorized agent)
Full Address:
48
F.A.Q.
Toll free No. 1800-137-0007
License No:
FORM-C
Form of Notice of commencement of the erection of building of the executive of work
I hereby certify that the erection, re-erection of below mentioned building / execution of work
will be commenced on____________________
Plot Number/ House Number:
Street Number/ Road:
Coolony:
Village:
Sanctioned,-- Vide
B.A. Number
Date:
_____________________________
Signature of Owner:
Name and Address of Owner:
________________________________
________________________________
Date
________________________________
49
F.A.Q.
Toll free No. 1800-137-0007
FORM-D
APPLICATION FOR PERMISSIOM T OCCUPY
To
The Commissioner,
Subject:Application for Permission to Occupy.
Sir,
I/We beg to apply for permission to occupy buildiing / part of the building sanctionedvide B.A.No.___________Dated:__________Situated_______________________.
The building / part of the building has been completed in all respects according to the sanctioned plan
and is fit for use for which it had been erected.
Certificate in Form'E' Form the registered Architect/ Building Designer/ Supervisor who
supervised the construction of the building is submitter herewith.
Yours faithfully,
Signature of the Owner,
Name and Address of the Owner:
___________________________
___________________________
___________________________
Description of building / part of building
House No._______________
Road________________
Street________________
Description oof building_______________
____________________________________________________________________________
(For office use only)
50
F.A.Q.
Toll free No. 1800-137-0007
1.
Date of receipt of notice___________________
2.
Date of issue of :
(a) permissionto occupy___________________
(b) refusal to occupy_____________________
FORM-E
Certificate Required
TO WHOM SO EVER THIS MAY CONCERN
I/ We fo hereby certify that the building /part of the building sanctioned -----vide B.A.
No.________________Dated____________ has been supervised by me and has been complered to my
satisfaction in accordance with the sanctioned plan , that the workmanship and the whole of the
materials used are of the requisite quality ; and that no provision of the Punjab Municipal Corporation
Act, 1976 no requisition made/ conditions prescribed or orders issued there under , has been
transgressed in the course of the work.
Date
Registered Architect/ Building Designer/ Supervisor
Licesnse No.
51
F.A.Q.
Toll free No. 1800-137-0007
FORM-F
Form of Notice of completion required
To
The Commissioner,
Sir,
I/ We hereby give notice as required under the Punjab Municipal Corporation Act, 1976 ,
that I/ We have completed the erection of the building / execution of the work in plot No.________
House No___________Block No.______________Street/ Road_____________in pursuance of the
sanction granted by the Commissioner _____vide his Order No:________dated:________
Permission to occupy of use the building as required under the Punjab Municipal
Corporation Act, 1976 , may be granted.
Yours faithfully,
Signature of the Owner,
Name and Address of the Owner:
___________________________
___________________________
___________________________
52
F.A.Q.
Toll free No. 1800-137-0007
5
Mr. Narinder Singh Dalam, M.T.P.
9646101202
Q. 1) What is a master plan?
Ans) A master plan consists the broad planning intentions and strategies adopted for the
physical development of the local planning area of SAS Nagar up to year 2031.
Q. 2) When was the master plan of SAS Nagar town was notified?
Ans) The master plan of SAS Nagar was notified by the Govt. vide No. 9650 CTP/SC-76 dt.
12th/16th December, 2008.
Q. 3) When was the SAS Nagar Municipal Corporation established?
Ans) The status of Municipal Council of SAS Nagar was upgraded as the Municipal
Corporation vide notification No. S.O. 6/P.A.42/1976/SS.3 and 4/2011 dt.
10/01/2011.
Q.4) When was the Municipal limits of the SAS Nagar Municipal Corporation
Extended lastly?
Ans) The Municipal limits of the SAS Nagar Municipal Corporation was extended vide
Notification No. 14/261/2009-2LG1/153866/3-11 dt. 28/01/2014.
Q. 5) What is the area of the SAS Nagar Municipal Corporation?
Ans) The total area of the SAS Nagar Municipal Corporation is tentatively 32.58 sq.km.
Q. 6) How many planning authorities are operating in the SAS Nagar?
Ans) There are mainly 3 planning authorities functioning in the SAS Nagar City.
I. Municipal Corporation SAS Nagar (Mohali)
II.
Greater Mohali Area Development Authority
III.
The Punjab Small Industries & Export Corporation.
53
F.A.Q.
Toll free No. 1800-137-0007
Q. 7) Where should citizens apply for the copy of master plan and zonal development
plan?
Ans) It is available on the official website of PUDA www.puda.gov.in, it can also be
procured from the office of the District Town Planner of SAS Nagar.
6
Mr. Narinder Singh Dalam, M.T.P.
9646101202
Q.1) Is it necessary to obtain prior sanction to erect or re-erect any construction/building?
Ans) It is necessary to obtain prior sanction u/s 259 of the PMC Act, 1976 to erect any
building, or execute any of the work specified in section 260.
Q.2) What kind of construction is considered as unauthorized construction?
Ans) Where the erection of any building or execution of any work has been commenced
or is being carried on, or has been completed without or contrary to the sanction referred
to in section 262 of the PMC Act, 1976 or in contravention of any condition subject to any
which such sanction has been accorded or in contravention of any of the provision of this
Act or bye-laws made thereunder.
Q.3) What action is the Corporation taking against the unauthorized constructions?
Ans) Whenever any unauthorized construction comes into the notice, immediately action is
initiated u/s 270, 269 of the PMC Act, 1976 as per procedure for stoppage of work,
demolition etc.
Q.4) In case, person involved in unauthorized construction doesn’t remove it voluntarily and
the same is removed by the MC, who bears the expenses?
Ans) Expenses as applicable shall be paid by the person at whose instance such erection or
execution is being continued.
Q.5) Where can one see the directives given to MC by Hon’ble Court, regarding
unauthorized constructions?
Ans) In the Town Planning Wing of the MC.
54
F.A.Q.
Toll free No. 1800-137-0007
Q.6) What are the details of compoundable and non- compoundable violations?
Ans) As per the provisions of the building bye-laws, following are the details of compounding of
deviations from the sanctioned plan:(a) Residential Buildings:
i)Violation of front set back shall not be compoundable.
ii)Excess coverage above 5 per cent than the permissible shall not be
compoundable.
(b)Commercial and other buildings:
i)Violation of front set back shall not be compoundable.
ii)Excess F.A.R. than the sanctioned/ permissible F.A.R. shall not be compoundable.
iii) Decrease in parking area shall not be compoundable.
55
F.A.Q.
Toll free No. 1800-137-0007
7
Mr. Sarbabjit Singh, Chief Sanitary Inspector
9817922208
Que.1
Ans.
Where can I lodge complaint about cleanliness of road ?
Complaint about cleanliness of road shall be lodged with
Sanitary Inspector of your Zone.
Que.2
Ans.
Where can I make complaint about cleanliness of open Nala/ Nali
You should lodge your complaint with concerned sanitary
Inspector of your Zone.
Que.3
Whom should I approach about cleanliness of public
washroom/toilets
You should register your complaint with concerned sanitary
Ans.
Que.4
Ans.
Que.5
Ans.
Que.6
Ans.
Whom should I meet to register grievance about picking up of
garbage heaps ?
Such complaint shall be made with concerned sanitary
Where should I make a complaint about picking of small dead
animals (such as cats, dogs) ?
Sanitary Inspector of your Zone looks after complaint
Complaint related to him shall be registered with him.
Whom should I complaint about picking of garbage from
garbage tubs hotels, restaurants waste ?
Sanitary Inspector (garbage Transport ) of concerned Zone
shall redress the complaint.
56
F.A.Q.
Toll free No. 1800-137-0007
Que.7
Ans.
Who carries out insecticide spray for mosquito control?
Sanitary Inspector of concerned Zone should be approached
for spraying of insecticide to control mosquitoes.
Solid Waste Management
Ques. 1 Where is the Dumping site of Municipal Corporation situated?
Ans.
Present Dumping site of Municipal Corporation, SAS Nagar is situated in Phase-8B.
Ques. 2 What is integrated Solid Waste Management?
Ans. Integrated Solid Waster Management is process of waste management by making a
cluster of smaller ULB’s (Urban Local Bodies) and collecting their waste and processing it at a
common processing facility.
Ques. 3 Is Municipal Corporation working under Integrated Solid Waste Management, If yes,
which are the others local bodies in this Integrated Solid Waste Management project?
Ans. Yes, Municipal Corporation, SAS Nagar is part of GMADA cluster, which have 17 other
ULB’s . (Urban Local Bodies). Other ULB’s are as under:1. Zirakpur.
2. Dera Bassi
3. Lalru
4. Rajpura
5. Banur
6. Sirhind
7. Bassi Pathana
8. Roop Nagar (Roper)
9. Kurali
10. Naya Gaon
11. Anandpur Sahib
12. Nangal
13. Morinda
14. Kharar
15. SAS Nagar
16. Chamkaur Sahib
17. Balachaur
57
F.A.Q.
Toll free No. 1800-137-0007
Ques. 4
What activities are carried out under Solid Waste Management in Municipal
Corporation presently?
Ans. Solid Waste Management garbage is collected from Door to Door by private people.
After household collection, garbage is carried to the secondary points. From secondary points
the garbage is transferred to the present dump site in Phase-8B (Sector-74).
Ques. 5 Under what rules is Solid Waste being managed?
Ans.
Solid Waste is being managed under Municipal Solid Waste (MSW) rules -2000.
Ques. 6 How is the Municipal Solid Waste carried to the Dumping site?
Ans.
Municipal Solid Waste (MSW) is carried to the dump site in a covered vehicles.
Ques. 7 Are there any secondary collections point within the city? If yes, then how many?
Ans.
There are about 20 collection points approximately.
Ques. 8 What is the procedure of House to House collection?
Ans. In present scenario private people collects garbage from each house. They charge
approximately Rs. 30 to 50 per household.
Ques. 9 What are the timings for House to House collection?
Ans.
Door to Door collections is being done in morning hours from 7:30 AM to 11:30 AM.
Ques. 10 What are the charges for House to House Collection?
Ans.
Approximately Rs. 30 to 50 per household.
Ques. 11 Is Solid waste being maintained as per Municipal Solid Waste Management?
Ans.
Yes, Solid waste is being managed as per MSW rules 2000.
Ques.12 What is the difference between Biodegradable waste and Non-biodegradable waste?
Ans. The waste which can be degraded by microorganisms is called biodegradable for e.g.
vegetable waste, horticultural waste, etc.. Non-biodegradable is a waste that can not be
degraded for e.g. Plastic, Polythene, and glass etc.
58
F.A.Q.
Toll free No. 1800-137-0007
Ques.13 What is e-waste? Why is e-waste a problem?
Ans.
E-waste is electronic waste - the result of discarded electronic equipment. It includes a broad and growing
range of electronic devices from computers to hand-held cellular phones, stereos, consumer electronics,
and monitors. Unfortunately, electronic waste is among the fastest growing segments of our nation's waste
stream.
Ques.14 What is meant by bio medical waste?
Ans.
Biomedical waste consists of solids, liquids, sharps, and laboratory waste that are potentially infectious or
dangerous. It must be properly managed to protect the general public, specifically healthcare and sanitation
workers who are regularly exposed to biomedical waste as an occupational hazard.
Biomedical waste differs from other types of hazardous waste, such as industrial waste, It comes from
biological sources or is used in the diagnosis, prevention, or treatment of diseases. Common producers of
biomedical waste include hospitals, health clinics, nursing homes, medical research laboratories, offices of
physicians, dentists, and veterinarians, home health care, and funeral homes.
Ques.15 What is the technique being used by Municipal Corporation for Solid Waste Management at Dump site?
Ans.
Presently, the dump site is being maintained as per MSW rules 2000.
Ques.16 How many vehicles are being used by Municipal Corporation for transportation of Solid Waste?
Ans.
There are approximately 15 nos. of vehicles being used for transportation of Solid Waste.
Ques.17 What are the major waste accumulated in municipal garbage?
Ans.
Major component of Solid Waste is bio-degradable waste.
Ques.18 What is household hazardous waste?
Ans.
Household consists of e-waste, plastics, and glass etc.
Ques.19 What is Industrial hazardous waste?
Ans.
Industrial hazardous waste consist toxic byproducts like: - Harmful chemicals, toxic liquids etc.
Ques. 20 What is organic waste or biodegradable waste/wet garbage?
Ans.
Organic waste or biodegradable waste / wet garbage means waste of plant and animal origin. It includes
kitchen waste including: tea leaves, egg shells, fruit and vegetable peels, cooked food scraps, meat and
bones, garden waste including leaves and grass, carton waste, cardboard waste and paper waste. These
types of wastes are 100% recyclable and comprise around 67% of the solid waste in a residential complex
or hotel.
59
F.A.Q.
Toll free No. 1800-137-0007
8
Mr.Mohinder Pal, Assistent corporation Engineer
9780027626
Que.1
How many Parks/Green belts are there in Corporation Area& GMADA area
? How much is the area ? Is any fee charged for entry?
Ans.
There are 564 Parks/Green belt in Corporation area , out of this 34
numbers parks/Green belts are maintained by Municipal Corporation SAS
Nagar and its total area is 57.85 Acre and rest 530 parks/Green belts are
maintained by GMADA and its total area is about 262 Acre and there is no
entry fees charged for entry.
Parks of Municipal Corporation are as under:-
1 Special Park I
Opp. H-496 Phase 1
2 Special Park II
Side Primary school phase 2
3 Special park III
Opp. H.No 679 phase 3BI
4 Special Park IV
Opp. H.no 64 phase 3BI
5 Special Park V
Back side H.No. 1785 Phase 3BII
6 Special park VI
7 Municipal complex park
Opp. H.No 105 Phase 7
Municipal complex Park Phase 5
8 Park No. I
Side Amartex Ind area phase 3
9 Park No. II
Pir baba Ind area phase 3
10 Park/Mango Belt
Industrial area Phase 3
60
F.A.Q.
Toll free No. 1800-137-0007
11 Park No. I
Back side PTL Ind area Phase 5
12 Park No. II
Back side D-75 Shahi majra Ind area phase
5
Opp. Kamla market Ind area phase 6
13 Park No. I
14 Park/Green Belt II (Mango)
15 Park No. III
16 Green Belt IV
18 Park No. I
Back side H.no. 90 Ind area phase 6
Opp. Dara studio Ind area phase 6
Opp Celebrations marriage palace Ind
area phase 6
Opp. Libra marriage palace Ind area phase
6
Opp. Spice Ind area Phase 7
19 Park No. II
Opp. Hyundai Ind area Phase 7
20 Green Belt III
21 Park No. I
Tube No. 10 Ind area Phase 7
Near Plot no. 560 Ind area phase 9
22 Green Belt II
23 Green Belt III
24 Green Belt IV
Opp Punjab Anand Lamp Ind area phase 9
25 Green Belt V
26 Green Belt VI
27 Green Belt VII
28 Green Belt VIII
Opp. Plot no. 260 Ind area phase 9
29 Green Belt IX
30
31
32
33
X
XI
XII
XIII
34 Green Belt XIV
17 Green belt
Green Belt
Green Belt
Green Belt
Green Belt
Que.2
V
I wish to cut a tree in my premises. Do i need permission? Whom s hould
I take such permission from?
61
F.A.Q.
Toll free No. 1800-137-0007
Ans.
Yes, Even for cutting of a single tree, permission of Divisional
Engineer(Horticulture), GMADA is necessary. DE (H), GMADA may give
permission to cut a tree in GMADA area. You can submit an application in
GMADA in the name of DE(H), GMADA, Shahibzada Ajit Singh Nagar.
Que 3
Is there an application from prescribed for felling of a tree ? if yes , where
it will be available ?
Ans.
The application format as under to be approved by the competent
authority So that it can be put on the GMADA website. www.gmada.gov.in
Download – forms and attachments. It can also available with the
Divisional Engineer( Horticulture), Room No.529, 5th floor, GMADA,Sector
62,Sahibzada Ajit Singh Nagar.
Application form for felling of tree.
1
Name of the Applicant with Address
and Phones No.
2
Name of the sector
3
Name of the Road
4
Width of Road
5
House No. and name of the place.
6
Approved plan of Plot by GMADA
7
Name of the Tree
8
Approximate Age of Tree plant
9
Height and Girth of tree:
10
Specific Reason for cutting of Tree:
11
Recommendation of minimum 2
Nos. Junior Engineers and Two Nos.
sub Divisional Engineer(Hort) with
specific ground after the visit.
Note:This application format is yet to be approved by competent authority in
GMADA.
Que.4
How long does it take to get permission for felling tree on submission of
application ?
62
F.A.Q.
Toll free No. 1800-137-0007
Ans.
A)
If ownership lies with GMADA:- on receipt of application, JE/ SDE
will visit the site and submit the report. DE ( Horticulture will give its
verdict after the visit. If the tree is required to be removed the girth
and species of tree will be sent to the Department of the forest,
Punjab for its assessment. On the receipt of assessment of plant
from Department of the forest, Punjab, the case will be sent to the
Estate officer for the auction of the tree as per GMADA rules.
B)
If a plant has been planted by the owner himself it can be removed
only after the report of SDE (H) and the approval of DE (H) GMADA.
Que.5
If I come across unauthorized tree cutting , where should I report?
Ans.
Felling trees without necessary permission is illegal. If found so ,
immediately contact concerned officer
amongst the following in
Municipal Corporation area as mentioned in Que No. 1:1) Assistant Commissioner (Technical)
2) Sub Divisional Engineer (Horticulture)
3) Junior Engineer (Horticulture)
0172-5044909
0172-5044905
9988751962
And for all other area as mentioned in Que No. 1 the matter may be
brought to the notice of under mentioned officers.
1.
2.
3.
4.
5.
6.
7.
Chief Administrator, GMADA
Additional Chief Administrator, GMADA
Chief Engineer, GMADA
Divisional Engineer( Horticulture), GMADA
Sub Divisional Engineer( Horticulture-1), GMADA
9779702872
9464059390
9317561931
985550263
Que.6
Whom should I contact in case of collapse of a tree due to storm and
rains?
Ans.
You can file complaint with location of area/Park on Municipal Corporation
free no. 18001370007 or Email us on [email protected] in Municipal
63
F.A.Q.
Toll free No. 1800-137-0007
Corporation area and for all other area you can file complaint to
concerned officer amongst the following in GMADA area:-
1
2
3
4
5
6
7
8
Sh. Avtar Singh, AE(H),
Sh. Gurdeep Singh, AE(H)
Sh. Mukesh Kumar, JE(H)
Sh. Amandeep Singh, JE(H)
9779702872
9464059390
9317561931
985550263
9855502634
9464966221
9888783602
9914001244
Que.7
What punitive action is contemplated for unauthorized tree felling ?
Ans.
It is an offence to fell tree or cut tree branches or burn the tree/s without
permission. Forest act. is implemented as per law.
Que .8
Ans.
1)
2)
3)
Where do I get tree saplings?
You can purchase saplings from PUDA nurseries at following place.
GMADA Nursery, Sector 63, Sahibzada Ajit Singh Nagar
GLADA Nursery, Ludhiana,
Govt. Plant Nursery, sector 23,U.T. Chandigarh.
Tree plants can also be purchased from Private Nurseries of Punjab.
Que. 9
What are the rates of saplings at GMADA & Corporation’s Nursery?
Ans.
Rates of tree plants in the PUDA Nurseries are as per the height / Health of
the plant and there no sapling is available in Municipal Corporation’s Nursery
.
Que.10
What are the norms for planting trees in a property.
Ans.
As per GMADA procedure, trees and shrubs are planted in one acre area as
under:Trees-
40 Nos per acre.
64
F.A.Q.
Toll free No. 1800-137-0007
Shrubs-
100 Nos per acre.
But to give the mass effect, more no. of trees and shrubs can be planted as per
landscaping of particular site.
Note:Mostly Tree plants are planted at a distance of 20 feet plant to plant. But
Distance depends upon species and size of tree plant.
Que.11
How many trees should be there along the road?
Ans.
It depends upon the length and width of road.
Que.12
What is the rental for plant pot ?
Ans.
Plant pots are not given on rent by Municipal Corporation and GMADA .
Que.13
What are the rentals to host cultural programs/Family functions in the
Parks/Green belts?
Ans.
There is no fee for cultural programs/ Family functions in the Parks/ Green
belts expect security amount Rs. 2000 per programs has to be deposited
with request application security deposit is refundable after checking the
parks/green belts in good condition after function/Program in Municipal
Corporation area where as in GMADA area there is no fee for booking of
parks / green belts for private functions but the applicant should give in
writing that after the function they will clean and up keep the parks /
green belts.
Que. 14
What is the entry fee for citizens regularly visiting the garden?
Ans.
No entry fees are charged from the Citizens.
Que.15
What are the activities undertaken by Garden Department?
Ans.
Activities undertaken by the Municipal Corporation include taking care ,
protection and development of existing parks/green belts , Planning and
development of new parks/Green belts in Municipal Corporation area.
Activities undertaken by the Horticulture wing of GMADA include
maintenance of already existing parks, roadside plantation, Development
of new parks and plantation on the road in the new Urban Estate
developed by GMADA.
65
F.A.Q.
Toll free No. 1800-137-0007
Que.16
Whom should one call to report maintenance issues in a City Park?
Ans.
You can file complaint with location of area/Park on Municipal Corporation
toll free no. 18001370007 or Email us on [email protected] in
Municipal Corporation area and for GMADA area as mentioned in Que
No.1 , immediately contact concerned officer amongst the following :1.
2.
3.
4.
5.
6.
7.
Chief Administrator, GMADA
Additional Chief Administrator, GMADA
Chief Engineer, GMADA
66
9779702872
9464059390
9317561931
985550263
F.A.Q.
Toll free No. 1800-137-0007
9
Mr. Kamaljeet Singh, Assistant Corporation Engineer
9646300021
Que.1.
Street light in front of my house are not functioning. Where should I
complain?
Ans.
You can complaint about not functioning of Street light on MC.Toll free
complaint no.18001370007 with giving details of the area, ward and nearest
landmark/ pole no. of the street light.Your complaint street light will be
repaired within 2 days.
Que.2.
Street light is causing shock/burst noise from ground/smoke erupts from
ground/fountain like erupts/service wire from pole is cracked and
lying loose on ground. Where should I complain?
Ans.
You can complaint on MC.Toll free complaint no.18001370007 with giving
details of the area, ward and nearest landmark/ pole no. of the street light.
CAUTION: Do not let anyone go near the pole. Even do not let animals go
near pole. Municipal employees will be immediately dispatched to the location.
Que.3.
1) Street light fitting on pole is hanging loose.
2) Pole is bent due to broken tree branch.
3) Unknown vehicle has struck the pole and pole lying on road is causing
traffic jam.Where should i complain?
Ans.
You can complaint on MC.Toll free complaint no.18001370007 giving
details of the area, ward and nearest landmark/ pole no. of the street
light. Municipal employees will be immediately dispatched to the location.
Que.4.
Ans.
Park lights in our area park are not working or functioning. where
should complain?
You can complaint on MC.Toll free complaint no.18001370007 giving
details of the area, ward and nearest landmark/ pole no. of the street Light.
your Complaint will be forwarded to concerned Department.
67
F.A.Q.
Toll free No. 1800-137-0007
10
Mr. Naresh Batta, Corporation Engineer
9815140623
Que1. Where should I register a complaint regarding potholes on road?
Whom should I contact?
Ans.
You can file complaint giving location of the area on toll free no. 18001370007 or Email us on
[email protected]
Que2. Rain water chamber has broken & has created a dangerous situation.
Where should I complain?
Ans.
You can file complaint giving location of the area on toll free no. 18001370007 or Email us on
[email protected]
Que3. Who is responsible for filling of road cuts?
Ans.
Municipal Corporation refill road cuts in Municipal Corporation area.
Que4. Where should I complaint regarding water clogged on road ?
Ans.
You can file complaint giving location of area on toll free no 18001370007 or Email us on
[email protected]
Que.5 I have come across old and dangerous buildings? Where should I report?
Ans.
[email protected].
Que.6 It is necessary to carry out repairs to speed breakers and construct new speed breaker. Where
should one complain about this?
Ans.
[email protected]
68
F.A.Q.
Toll free No. 1800-137-0007
Que.7 Zebra crossing needs painting for safe road crossing.Whom should I inform?
Ans.
[email protected].
Que.8 Where should I register complaint regarding Road Divider & Foot Path?
Ans.
[email protected]
Que.9 Where should one complain regarding installation & repairs of road Sign boards &Name boards?
Ans.
You can file complaint with location of area on toll free no 18001370007 or Email us on
[email protected]
Que10 Utility lines are to be laid on road. Where does one get permission to dig corporation’s roads?
Ans.
Application in this regard is to be submitted to Commissioner , Municipal Corporation ,SAS
Nagar .
Que.11 Who looks after repair of cremation center where rituals are performed?
Ans.
Corporation Engineer (Technical) Municipal Corporation SAS Nagar is the concerned officer.
Que.12 Where should one register a complaint regarding repair of Public toilets & Urinals?
Ans.
You can file complaint giving location of area on toll free No. 18001370007 or Email us on
[email protected].
Que.13 Repair & civil work in garden is required to be done. Who will address such complaints?
Ans.
Please submit application to Joint Commissioner , Municipal Corporation ,SAS Nagar or You can
file complaint giving location of area on toll free no 18001370007 or Email us on
[email protected].
Que.14 Where should I register a complaint regarding repairs of public Nala?
Ans.
[email protected]
Que.15 Public playground and swimming pool are required to be repaired. Where should I apply?
Ans.
[email protected] or submit application to Joint Commissioner, Municipal Corporation
SAS Nagar.
69
F.A.Q.
Toll free No. 1800-137-0007
Que.16 Who should be approached for quality of Corporation’s ongoing civil works?
Ans.
Corporation Engineer, Municipal Corporation SAS Nagar will look into the issue.
Que.17 Construction material brought on new construction site blocks road. Where to lodge a
complaint regarding this?
Ans.
[email protected]
Que.18 Where to lodge a complaint about construction waste being dumped on the road side?
Ans.
[email protected]
70
F.A.Q.
Toll free No. 1800-137-0007
11
Mr. Mandeep Singh, Superintendent
Que.1
For whom it is necessary to apply for the D.O.T. licence under Section 343(1) of
Punjab municipal corporation act 1976?
Ans.
Any person/ firm which want to carry on or is carring on any trade within the municipal
limit of corporation.
Que.2
If there is any form or application to apply for licence?
Ans.
Yes, a prescribed application can be obtained from licence branch of M.C office .
Que.3
where the person/firm can apply for the licence.
Ans.
A person/firm can apply in the licence branch of the M.C. office.
Que. 4
what is the fees of trade licence?
Ans.
Rate of licence of fees is fixed by govt through notification issued from time to time and
it depends upon the trade, every trade has a different fee.
Que.5
what is the validity period of the licence?
Ans.
Licence is valid for one year that is from 1st April to 31 March of the financial year.
Que. 6
When a person/ firm should apply for the renewal of the licence.
Ans.
A person/firm must apply for the renewal of the licence in the month of April without
any penalty .after the month of April a penalty of 10% of licence fee is imposed.
Que.7
What action will be taken if the person/firm does not renew his/her licence?
Ans.
Notice is given to the person /firm to renew his/her licence with late fees within 7days
from the date of receipt of notice issued by the M.C. if the person/firm fail to renew
71
F.A.Q.
Toll free No. 1800-137-0007
his/her license within in the above mention period, the legal process can be initiated
against the person/firm.
Que.8
Is Tehbzari fees charged from spaces in the market,varandha etc.?
Ans.
No ,tehbzari fees is banned by the govt.
Que.9
Is any special tehbzari fees is charged on special occasion like dewali,holi etc?
Ans.
Yes ,But only fare fees can be charged according to the space covered by the person on
special occasion dewali,holi etc.
Que.10
what are the charges of fare fees?
Ans.
Rs.per sq.ft per day. It is purely on temporary basis.
Que.11
what action taken against the violator?
Ans.
Action is taken according to the provision prescribed in the municipal corporation
Act.1976.and composition fees is charged from the violator.
Que:-12
What is the policy regarding Tehbzari ?
Ans:-
Permanent Tehbzari is not permitted under any circumstances . Only
temporary Tehbzari for a period not exceeding 2 to 3 days is allowed at
the
discretion
of Municipal Corporation.
Que:-13
For what purpose one can get permission for temporary Tehbzari ?
Ans:s
In general , permission for temporary Tehbzari is granted during the
festival periods
to put stalls .
Que:-14
Does Corporation levy any charges on Tehbzari ?
Ans:-
Charges @ Rs. 5/- Sq.feet , per day are charged for temporary tehbzari.
Que:-15
Is there any prescribed proforma to get permission for temporary tehbzari ?
Ans:
No, there is no prescribed proforma . Application can be submitted on plain paper .
Que:-16
How many days does M.C takes to grant permission after receipt of application?
Ans:
Application should be submitted atleast 10 days prior to the date of permission.
Que:-17
Can one take permission for temporary tehbzari for any day of the year ?
Ans:
No, permission for temporary tehbzari is granted during festival season only . During
festival season also the permission is granted on case to case basis and all applicants are
not granted permission . In very extra ordinary circumstance , permission for temporary
tehbzari can be granted for any day.
72
F.A.Q.
Toll free No. 1800-137-0007
Que:-18
Are there any conditions which one has to follow if permission is granted ?
Ans:
Yes, no road / footpath/ floor cutting is allowed and there should not be any hindrance
in the movement of vehicles in the parking area.
Que:-19
What action is taken against the defaulters ?
Ans:
Items are seized . Apart from charging tehbzari fee , composition fee as decided by M.C
is also charged.
73
F.A.Q.
Toll free No. 1800-137-0007
12
9646355300
Q.1 where from can I get application for erection of advertisement hoarding?
Ans. There is no prescribed application for taking permission for erecting advertisement
hoarding. The application can be written on plain paper giving details of the advertisement.
Q.2 where should I summit the application for erection of hoarding?
Ans. Application giving details of hoarding to be erected, be submitted in the office of
municipalCorporation on any working day.
Q.3 which documents are necessary to be submitted for getting license for erection of
advertisement hoarding?
Ans. Following documents are to be submitted for erection of hoarding
1. Application on plain paper.
2. Three copies of map indicating location where erection of advertising device is proposed.
3.Written permission of the owner of the land or building on Rs.100/- stamp paper, duly
attested by notary public, where installation of advertising device is proposed.
4. Ownership document of land or building where the installation of advertising bodies
proposed.
5. In case of tenant, registered tenant agreement.
6. Concept drawing of advertising board drawn by structural engineer
7. NOC from the engineer branch of this corporation .
8. NOC from police (Traffic branch)
74
F.A.Q.
Toll free No. 1800-137-0007
Note- Permission for private advertisement is granted in very rare cases. Commissioner
Municipal Corporation has the full discretion to reject or accept any application.
Q.4 How long does it takes to get permission to erect advertising hoarding?
Ans. Decision to grant or not to grant the permission is taken within 30 days from the date of
receipt of application.
Q.5 what is the maximum period for which permission is granted?
Ans. One year.
Q.6 what is the advertisement tax for advertising on private building?
Ans. Rates for advertisement for private building are fixed by state government . This
corporation charges the advertisement tax according to the rates fixed by the government.
Q.7 If I come across any unauthorized advertising board, where can I lodge the complaint?
Ans. Unauthorized advertisement or hoarding may please be brought to the notice of
superintendent of advertisement branch of this MC.
Q.8 I need information about authorized advertising boards of the hoarding in the city. Where
can I get it?
Ans. Information about authorized advertising boards can be obtained from the office of
superintendent advertisement of this MC
Q.9 what action taken against unauthorized advertising boards?
Ans.Action is taken against the prepetator under Punjab defacementof property act.
.
Rates of Advertisement Tax applicable within the limits of Municipal Corporation Sahibzada
Ajit Singh Nagar
Sr.
No.
Particulars
Advertisement
Tax/ rates per
month
( In
Rs.)
1)
Advertisement or hoarding on wall or post or in the
form of non-illuminated of sky signs
75
Advertisement
Tax/ Rates Per
annum
( in Rs.)
F.A.Q.
Toll free No. 1800-137-0007
a) For a space up to 10 Sq.Ft.
2)
b) For a space over 10 Sq. Ft. & 25 Sq. Ft.
--------
600/-
c) For every additional 25 Sq. Ft. in area of less
--------
1200/-
--------
1500/-
b) For a space over 10 Sq. Ft. & 25 Sq. Ft.
---------
300/-
c) For every additional 25 Sq. Ft. in area or less
---------
500/-
---------
600/-
a)For a space up to 2 Sq. Ft.
---------
500/-
b) For space over 2 Sq.Ft. & 5 Sq. Ft.
---------
1000/-
c) For a space 5 Sq. Ft. up to 25 Sq.Ft.
---------
2400/-
d) For every additional 25 Sq. Ft. in area or less
---------
3000/-
200/-
1960/-
200/-
1920/-
400/-
3920/-
600/-
5760/-
Advertisement or hoarding standing blank but bearing
the name of the advertisement or with the announcement
" to be let" displayed thereon
3)
4)
Fixed illuminated sky signs and advertisement
Advertisement boards carried on vehicles including
buses( Non- illuminated)
a) For a space up to 50 Sq. Ft.
b) For every additional 50 Sq.ft.
5)
Illuminated Advertisement boards carried on vehicles
including buses.'
b) For every additional 50 Sq. Ft or less
6)
Adverisement boards etc.
Boardman( Non- illuminated)
carried
by
76
sandwich
F.A.Q.
Toll free No. 1800-137-0007
a) For each board not exceeding 10 Sq. Ft
b) For every board exceedingn 10 Sq.Ft. and up to 25 40/Sq.Ft.
70/c) For each additional 10 Sq. Ft in area or less
40/7)
8)
9)
10)
Illuminated advertisement boards etc. carried by
sandwich board men, Handcarts, Cyclists or Cyclerickshaw
a)For each board not exceeding 10 Sq. Ft. area
385/675/385/-
70/-
675/-
b) For each board exceeding 10 Sq. Ft. area and up to 25 140/Sq. Ft.
70/c) For each additional 10 Sq. Ft. in area or less
1350/675/-
Illuminated sky-signs and advertisement exulted on
screens by means of lantern slides, projectors or similar
devices.
35/-
340/-
b) For a space over 5 Sq.Ft. and up to 25 Sq. Ft.
50/-
480/-
c) For every additional 25 Sq.Ft. or less
100/-
1730/-
Permission to auctioneers temporary / traveling salses
organizers, exhibiters, nor organizer, circucses,
convention organizers etc. to put up not more than two
boards of reasonable size less than 5 sq. ft. advertising
each auction or sale other than those on the premises
where the auction is held one on a prominent site in the 50/-(per day)
locality and one on Municipal lamp post.
a) Advertisement boards at permitted locations up to 5
Sq.Ft.
50/( per day)
b) Advertisement boards of permitted location up to 25
Sq. Ft.
200/-
c) Advertisement exhibited in cinema houses by means ( per days)
of lanternslides or similar device.
250/i Through slides
77
200/-( per week)
200/( per Week)
800/( per Week)
2400/-
F.A.Q.
Toll free No. 1800-137-0007
ii Through reels
1250/-
12,000/-
11)
Banners on buildings or on open space or roadside.
Rs. 3/- per Sq.Ft. per day up to a
period of one week and week and
Rs. 4/- per Sq.Ft. for subsequent
days.
12)
Advertisement by balloons
Rs. 100/- per day per running Ft. of
diameter up -to a period of one
week and Rs. 130/- for subsequent
days.
78
F.A.Q.
Toll free No. 1800-137-0007
13
9815415151
Ques-1:How many Private ( Medium Wise) aided/ unaided, permanently unaided, primary
school are functioning under Municipal Corporation?
Ans: Only one primary school in phase -5, Sahibzada Ajit Singh Nagar is being run by
Municipal Corporation , Sahibzada Ajit Singh Nagar.
Ques-2 :Under Right to Education Act 2009 (RTE) , What infrastructure facilities are mandatory
for primary school ?
Ans:-Under Right to Education Act 2009(RTE), following infrastructure facilities are mandatory
for primary school.
1) Building
2) Incharge Room
3) Class room for each teacher
4) Separate toilet for girls
5) Separate toilet for boys
6) Drinking Water facility
7) Play Ground
8) Kitchen shed
9) Ramps
10) Boundary wall
Ques-3:What papers are required for admission to 1st standard of Municipal / Private primary
school?
Ans. No papers are required for admission 1st standard of Municipal / Private primary school.
Ques:4:How does a child get admission into the primary school?
Ans. A child get admission into the primary school without any problem.
79
F.A.Q.
Toll free No. 1800-137-0007
Ques-5:As per RTE Act, admission up to which standard is free?
Ans: As per RTE Act , education is free from first to fifth standard.
Ques:6 While giving admission to „ out of school Children‟ children of which age group are
considered?
Ans. While giving admission to „ out of school Children‟ children of age group 6 year to 14
year are considered.
Ques:7: What is the minimum age of child for admission to 1st standard of Primary School?
Ans. Children should be of 6 years old, at the time of admission to 1st standard of Primary
School.
Ques:8: What facilities and supplies are provided to the students of primary school run by
Government?
Ans. The Government Provides following facilities:
1) Textbooks, Self Study Books
2) School uniform
3) Shoes, socks
4) School bags
5) Sweater
Ques:10: What kind of mid-day meal is given to students in the School run by the corporation ?
Ans: A weekly chart/ time table is prepared by principal to provide mid-day meal to the
students of primary school.
Ques:11: What is the procedure to get school leaving certificate?
Ans. An application on plane paper to the incharge of school should be submitted
Ques-12: How much fee is charged by Primary School run by Corporation to issue School
leaving Certificate?
Ans- No fee is charged for issue of this certificate.
We Serve
To Save
80
F.A.Q.
Toll free No. 1800-137-0007
14
Mr. Sarbjit Singh, Chief Sanitary Inspector
9417922208
Ques1.
Is any Dog shelter being run by Municipal Corporation, Mohali? If yes ,where is it
situated?
Ans.
Yes, the Municipal Corporation S.A.S. Nagar has a dog shelter on temporary basis
which consists of four rooms (approx. area is 258 sq. m) . It is located near Govt printing
press in industrial area phase 1 .Process to acquire 2 acres of land for the permanent
construction of dog shelter is under progress.
Ques2.
Has the Municipal Corporation adopted any Animal Birth Control program?
Ans.
There are 8 nos. of veterinary doctors, who work in two teams .Each team consist
of four doctor . Since 2005 more than 300 dogs were sterilized by the M.C. doctors under the
A.B.C. Program.
Ques3.
What is the procedure to adopt the stray dogs?
Ans.
Rules in this regard are being framed .
Ques4.
How can I get my pet registered, and where? What is the procedure?
Ans.
Rules in this regard are being framed .
Ques5.
What is Municipal Corporation doing to curb the menace of stray dogs?
Ans.
The Municipal Corporation has got one dog catcher vehicle with the team of 7
people working in the field under the supervision of CSI/SI of sanitation wing to curb the
menace of dogs within the limit of Municipal Corporation Mohali. There is also a Toll Free
no. 1800137007 .Where complaint regarding stray dog can be registered .
Ques6.
Whom to contact to catch stray ?
81
F.A.Q.
Toll free No. 1800-137-0007
Ans.
The Chief Sanitary Inspector and Sanitation Inspector of Municipal Corporation
are the officer to be contacted. Phone No. 0172-5095971
Ques7.
Why did the municipal corporation stop killing dogs?
Ans.
There are instructions from the Government not to kill the dogs. There are also
instructions from Hon‟ble High Court not to do the inhuman actions.
Ques8.
What about rabies? Don‟t they all spread rabies?
Ans
Rabies is a disease caused by dog bite but all dog bite cases do not caused
rabies.However , it is adviseable to get antirabies vaccine administerd in all dog bite cases.
82
F.A.Q.
Toll free No. 1800-137-0007
15
Mr. Kishan Joshi, Computer Programmer
9988160870
Que.1. What is the official website of Municipal Corporation Sahibzada Ajit Singh Nagar?
Ans.
Official
website
of
Municipal
Corporation
Sahibzada
Ajit
Singh
Nagar
is
www.mcmohali.org .
Que.2. How the payment of bills is accepted online?
Ans. On Municipal Corporation Sahibzada Ajit Singh Nagar‟s website, Online payment of
property Tax link is available. Through this link, Property Tax, is accepted.
Que.3. How to register complaints on the website?
Ans. Use Toll Free no. 1800-137-0007 or official e mail address [email protected]
Under
this you can register your complaints. You can also register your suggestions, ideas etc.
Que.4. Where to find telephone number and e-mail IDs of Municipal Officers/ Commissioner?
Ans. On Municipal Corporation Sahibzada Ajit Singh Nagar‟s website: www.mcmohali.org , go
to Officer/Official link or contact us tab.
83
F.A.Q.
Toll free No. 1800-137-0007
16
Mr.Sham Lal Kamboj, Additional Divisional Fire Officer
101, 9417077055
Ques 1: At which number should public contact in the event of fire accident?
Answer: The control room telephone numbers of all fire brigade Punjab is 101. S.A.S Nagar has only
one fire station and its telephone number is 172-2225902, 222-3101.
QUE 2: How to inform about fire accident?
Answer: The informer should give the exact location of fire accident, his name and telephone numbers,
nearby landmark and shortest route, if any, that leads to the place of fire accident.
Ques 3: How fire services helps?
Answer: Fire services are helpful in fire accidents. It also render help in case of any disaster and rescue
operations.
Ques 4: Do fire department charge for the service?
Answer: No, fire department does not charge for its services. It also does not charge for the VVIP duties.
These services are provided free of cost.
Ques 5: What services do fire brigades provide?
Ans: Fire services provide services related to fire calls and other special and rescue calls like building
collapse, leakage of gas, sewerage rescue, and accident. Fire brigade also provides services during VIP
visits and public gathering.
Ques 6: How can public help fire brigade during emergency?
Ans: During emergency fire call the public should always inform exact and shortest path, if any, to area
where fire breakesout . They should also inform the fire officers about the structure of building. In this
way fire brigade can work more effectively.
84
F.A.Q.
Toll free No. 1800-137-0007
Ques 7: What types of N.O.C provides by the fire department?
Ans: Fire department provides N.O.C, to public applying for it ,after inspection and verification of
building.
Que 8: To whom public apply for the N.O.C?
Ans : For N.O.C public should apply to the Fire Department to get clearance of building.
Ques 9: In how much time fire department issue N.O.C to public?
Ans: Fire department issues N.O.C to public within seven days after verification of building.
Ques 10: What are the charges fixed for N.O.C?
Ans: According to Punjab Government, Fire Department does not charge anything for N.O.Cs.
Ques 11: What type of training is given to the Fire department?
Ans: There is no training centre of fire department in Punjab. In fire department, senior officers give
various types of training like, to give proper information about the fire safety equipments, rescue
operations, fire drills, protection and preventions.
Ques 12: What are the training charges of fire department?
Ans: The fire department does not charge anything for the training.
Ques 13: What kind of training is given to the fire brigade?
Ans : Fire department provide various kinds of training to the fire brigade. They provide training
according to the different situations like general fire, oil fire, gas fire, minerals fire and they also give
information about fire tender/chemicals which is used to extinguish fire. They also give training about
how to cut off electric connections and give immediate information about building collapse and other
rescue operations.
85
F.A.Q.
Toll free No. 1800-137-0007
17
Mr. Sham Lal Kamboj, Additional Divisional Fire Officer
9417077055
Ques 1: What is disaster? What can be referred as disaster?
Ans: Disaster is a sudden calamities event bringing great damage, loss and destruction, devastation of
life and property. The damage caused by disaster is immeasurable and varies with the geographical
location, climate and the types of earth surface. Generally disasters are referred as of two types Manmade and Natural. Based on devastations these are further classified as:
Natural disaster: flood, cyclone, drought, earthquake
Manmade: disaster: chemical pollution, deforestation, setting of fire, epidemic
Quest 2: What probable calamities can affect your area?
Ans: A natural disaster is a major adverse event resulting from natural processes of the earth that
include floods, volcanic eruptions, earthquake, fire, tsunamis and other geologic processes.
Ques 3: Where should public contact to get help at time of disaster?
Ans: At the time of disaster public should contact at S.A.S fire station (0172-2225902), police helpline
number 100, fire brigade 101, ambulance 108.
Ques 4: Where is the PCMC disaster management cell is located for (SAS Nagar)?
Ans: SAS nagar disaster management cell is located at the office of the Deputy Commissioner and is
functional 24 hours and it is also co-operated with fire services. Mr. Sham Lal Kamboj is the incharge of
the disaster management cell from fire and emergency services Mohali .
Ques 5: What types of information and systems are available in the Disaster Management cell?
86
F.A.Q.
Toll free No. 1800-137-0007
Ans: Disaster Management cell has all necessary information required at the time of disaster like
disaster management plan, city maps, important contact numbers like (police, fire brigade, hospital,
ambulance etc)National disaster control room etc, search and rescue team, well equipped team etc.
Ques 6: In case of disaster, can citizen directly contact army?
Ans: No, army or respective response agency like (NDRF) can be approached by disaster management
team under order of Deputy commissioner of SAS Nagar to seek immediate help.
Ques 7: What are the strategies for disaster management?
Ans: There are three major steps in disaster management:
1) Pre-disaster management : T his involves training ,public awareness programs, keeping agency well
equipped, communication and coordination with various disasters response forces, prepare disaster
management plan and keep organization ready and coordination with various Disaster Response teams.
2) During Disaster: Planning of help and support system and coordination between various help group.
3) Post-disaster management: Monitoring assistance after disaster, administering effective
implementation of relief and rehabilitation.
Ques 8: Which departments are related to disaster management?
Ans: Disaster management is the subject of many departments including Police, Security, Fire brigade,
Health, Medical, Engineering, National Disaster Response Force, the Army, the District Disaster Control
Cell etc.
Quest 9: Is there any Act related to Disaster Management?
Ans: Yes. The Disaster Management Act, 2005(23 December 2005) No.53 of 2005, was passed by the
Rajya Sabha, the upper house of the Parliament of India on 28 November, and by the Lok Sabha, the
lower house of Parliament, on 12 December 2005.It received the assent of the President of India on 9
January 2006.The Disaster Management Act, 2005 has 11 chapters and 79 sections. The Act extends to
the whole of India.
Ques 10: As per Disaster Management Act, what is the structure of organization for Disaster
Management?
Ans: National Level : The Act calls for the establishment of National Disaster Management
Authority(NDMA),with the Prime Minister of India as Chairperson. The NDMA has 9 members including
a vice chairperson. The tenure of NDMA members is 5 years.
State Level : All state governments are mandated under Section 14 of the Act to establish a State
Disaster Management Authority(SDMA).The SDMA consists of the Chief Minister of the State, who is the
Chairperson, and no more than eight members are appointed by Chief Minister.
87
F.A.Q.
Toll free No. 1800-137-0007
District Level : The Chairperson of District Disaster Management Authority(DDMA) will be the Collector
or District Magistrate or Deputy Commissioner of the district. The elected representative of the area is
member of the DDMA as an ex officio Chairperson, (Section 25).
Ques 11: Who can avail disaster management training programme?
Ans: The preliminary training can be availed by Citizen Groups, school and college students, industrial
labourers, functionaries of Public organizations and social workers.
Ques 12: How can civilians contribute in rescue operations at the time of disaster?
Ans : At the time of disaster, civilians can contact registered organizations for help .Civilians can also
help in rescue operations and can provide help in the form of food ,medicines, mechanical equipment,
financial form etc. with close coordination.
Ques 13: Where can assistance in financial form are deposited in disaster situation?
Ans: The Chief Minister of State is the chairperson of State Disaster Management Authority so the
civilians can normally deposit their financial help in Chief Minister’s Relief Fund.
Ques 14: Can civilians form Disaster Management Committee? If yes, at what level?
Ans: Yes. Civilians of different public or private department can provide help at their own level. It is
necessary to keep it operative in school, colleges, industries, shopping complexes etc.
Ques 15: Is State’s Disaster Management Plan ready?
Ans: The Disaster Management Plan of Punjab has specific action plans for different departments like
Punjab Fire & emergency service, Police, Civil and Defence Home Guard, Transport, Private Mobile
Operator, BSNL, Irrigation and Flood Control, Food and Civil Supplies, PWD, Health services.
Fire and Emergency services can be work proficiently if civilian can helpful during disaster.
88
F.A.Q.
Toll free No. 1800-137-0007
18
9646355300
Q-1:
Is it mandatory to register every birth / death ?
Ans:
Yes , it is mandatory to register every birth/ death .
Q-2:
Where can one register occurrence of birth or death ?
Ans:
Any occurrence of birth or death can be regiestered with Local Registrar , Birth and Death
All births/ deaths occurring within the limits of this corporation should be registered with the
Local Registrar.
Q-3:
Is there any form to register birth and death ?
Ans:
Yes , there is a prescribed proforma for registration of birth and death. For birth there is
green colored form and for death there is red colored form . These forms are available free
of cost with Civil Hospital , major private hospitals and this office.
Q:4.
Within how many days , a birth or death has to be registered from the date of occurrence?
Ans.
All births and deaths have to be registered with the Local Registrar within 21 days from the
date of occurrence.
Q-5:
Who can register the occurrence of birth or death ?
89
F.A.Q.
Toll free No. 1800-137-0007
Ans:
The hospital where the birth or death occur register the same with the concerned Local
Registrar.If the hospital does not do so or the birth or death occur at home or at any other
place , any person related to the new born or deceased should register the occurrence with
the Local Registrar.
Q-6:
Where one has to submit application to obtain copy of birth or death certificate ?
Ans:
Application to obtain the birth or death can be obtained from Suvida Centre on payment of
Rs.5/-. After filling the application it has to be submitted at Suvida Centre on payment of
Rs.30/- as Suvida Center charges ,These charges are exclusive of the charges mentioned at
question no-6 .
Q-7:
How can one get a copy of birth or death certificate ?
Ans:
To get a copy of birth or death certificate one has to give an application
Registrar. First copy
Registrar.If
one wants
to the Local
of the certificate is issued free of cost by the concerned Local
more than one copy
he can apply for the same to the Local
Registrar.The fee for more than one copy is charged as given below:
a)
Second copy
Rs: 25/-
b)
Third copy and more
Rs. 20/ - per copy
90
F.A.Q.
Toll free No. 1800-137-0007
Sukhmani Society for Citizen Services,(District e- Governance Society),S.A.S. Nagar.
(www.sasnagar.gov.in& email address: moh. [email protected])
Punjab Right to Service Act.2011
Designated Officer
Local Registrar,Birth&Death, S.A.S.
Nagar.
Subject:-
Issuance of copy of birth certificate.
1.
Name of appiicant
:
…………………………………………………………….
2.
Fathar's Name
:
……………………………………………………………
3.
H.No………………………………………….
Parmanent residence address
Sector……………………………………..
/Tehsil…………………………………..
District…………………………………….
Mobile No……………………..
4.
Date of Birth
:
………………………………………………………..
5.
/Sex
:
………………………………………………………..
:
…………………………………………………………
:
…………………………………………………………
:
…………………………………………………………
6
7.
8.
Child's Name
Place of Birth
Child Father's Name
9.
Child's GrandFather's Name
:
………………………………………………………..
10.
Child's Mothe's Name
:
………………………………………………………..
:
………………………………………………………..
11.
Residence address of Mother/Father
91
F.A.Q.
Toll free No. 1800-137-0007
12.
:
………………………………………………………..
No of Copies required
Date:
Applicant's Signature
Applicant requested_____ certificates. Report submitted for issuance.
Local Registrar
92
F.A.Q.
Toll free No. 1800-137-0007
Date of Death
……………………………………………………………….........................
Deceased Sex
………………………………………………………………………………………
3.
Deceased Name
………………………………………………………………………………………
4.
Place of Death
………………………………………………………………………………………
5.
Deceased Father/Husband Name
………………………………………………………………………………………
Parmanent Address
……………………………………………………………………………………..
……………………………………………………………………………………..
7.
Applicant Name&Address
………………………………………………………………………………………
Applicant Relation
……………………………………………………………………………………
8.
9.
Tele/Mobile No
……………………………………………………………………………………
Applicant
Signature
Date________________
93
F.A.Q.
Toll free No. 1800-137-0007
19
9815415151
Que.1. What is RTI Or RTI Act?
Ans. Right to Information means the provisional of getting information for Greating to bring
more and more transparency and accountability in working.
Que.2. Since when this act came in to effect?
Ans. Right to Information Act- 2005 is effective from 12.10.2005
Que.3. Is Sahibzada Ajit Singh Nagar Municipal Corporation a Public Authority?
Ans. Yes
Que.4. what information is means in section is?
Ans. Section 4 is about the detailed information, that a public authority should keep ready
regarding structure, functions, duties, sphere of working of officer and staff, standards of
working, budgetary provision, expenditure, different schemes, beneficiary, grant etc.
Que.5. How to apply for information under RTI Act.
Ans. You will send application in prescribed form, by affixing Rs.10/- court fee stamp for
seeking information from the Information Officer, appointed by the department. You can send
application on simple paper
Que.6. How to pay the fee for receiving information under RTI
Act?
Ans. Fee can be paid in cash/by demand draft/cheque. Alternatively, judicial court fee stamp of
equal amount, can be affixed on the application
Que.7. Can a citizen expected to receive assistant in filling the application for receiving
Information under RTI Act?
94
F.A.Q.
Toll free No. 1800-137-0007
Ans. Yes. Information Officer/Assistant Information Officer is expected to provide due help to
the citizen, to fill in the application form etc.
Que.8. What is the time limit is for provide the information?
Ans. After verifying the proof of fee paid, information needs to be given early, but not later than
30 days
Que.9. How much time is required to get decision of an appeal is registered due to non receipt of
Information in the prescribed time?
Ans. Within 30 days, from the date receiving the appeal or within 45 days, from date of receipt
of application, decision on appeal must be given by quoting reasons.
Que.10. What is meant by first appealing officer? Is it mandatory to affix court fee stamp on the
application? Right to Information
Act - 2005
Ans. First Appealing Officer means the officer who is appointed under section 19 of RTI Act
2005 and who is senior to Information Officer in rank. Rs. 10/- court fee stamp must be attached
to the application form
Que.11. Can the first appealing officer impose to fine?
Ans. No. First appealing officer has no such powers Que.12. What is the time limit prescribed for
the Decision on the first appeal?
Ans. Decision on first appeal must be given within 30 days, from the date of receiving the along
with hearing on the case.
Que.13. Who are the Information Officers and first Appealing Officer for the Sahibzada Ajit
Singh Nagar Municipal Corporation?
Ans. PCMC, as public authority has appointed Information Officer and Appealing Officers for
each department. The list is available under the link „Information Officer‟ on the website
www.pcmcindia.gov.in
Que.14. What is mant by second appeal? Before what can be done? What is the value of the
court that needs to be affixed to the application?
Ans. If there is no satisfaction on first appeal, second appeal can be made with the State
Information Commissioner, Pune, within 90 days. Court fee stamp of Rs. 20/- needs to be affixed
on the appeal.
95
F.A.Q.
Toll free No. 1800-137-0007
Que.15. Where is the office of the State Information Commissioner, Sahibzada Ajit Singh Nagar
located?
Ans. This office is situated in the Administrative Building,
Que.16. Can the information of one department be recruited the information office
of the other ?
Ans. Information Officer is appointed for each department. Information from concerned
departments only, needs to be obtained.
Que.17. How many subjects information can be requested there one application ?
Is any limit on number of words is prescribed?
Ans. As per section 6 of the RTI Act, the application for information should belong to
one subject only and include 150 words. If the applicant desires information on
different subjects, he/she should make separate applications
Prescribed Forms appended herewith:-
1. R.T.I. information
2. RTS service no. 113,114,115,116,117 and 118's form
96
F.A.Q.
Toll free No. 1800-137-0007
Details of services being provided by Municipal Corporation, Sahibzada Ajit Singh Nagar under
R.T.S.
Sr.
No
Name of the services
Time
Frame
for Concerned Official of Municipal
provideing the services Corporation
1)
To issue Birth and Death Within in 2 days for Local Registrar , Birth and Death
certificate within the limits the current year and
Sh.
Gurdarshan
Singh,
of this M.C
within 5 days for the (
Superintendent)
previous year
2)
(a)
To sanction building plan / Within 30 days if the Assistant Town Planner
Altered building plan
plot size is 500 Sq.
yards or less
Within 60 days if the do
plot size is more than
500 Sq. yards
(b)
To
issue
completion within 15 days
certificate / possession
certificate of building
do
( c)
To sanction water supply Within 7 days
and sewerage connection
within the M.C.limit
Assistant Corporation Engineer(
Sh. Harpreet Singh)
3)
To receive and recommend Within 30 days
cases for benefit of old age
pension , handicapped
pension and widow pension
within the M.C. limit
Superintendent(
Singh)
4)
To issue new trade licence
Superintendent
Within 12 days
Sh.
(Sh. Gurdarshan Singh)
5)
To renew the trade licence
Within 2 days
Superintendent
(Sh. Gurdarshan Singh)
97
Mandeep
F.A.Q.
Toll free No. 1800-137-0007
6)
To remove solid waste from Within 2 days
the streets / roads
Chief Sanitary Inspector
7)
To repair/ change the street Within 10 days
light
Assistant Corporation Engineer
( Sh. Kamaldeep Singh)
8)
Complaints
regarding Within 24 hours
leakage of water, blocked
sewerage and overflowing
sewerage
Assistant Corporation Engineer
( Sh. Harpreet Singh)
98
(Sh. Harwant Singh)
F.A.Q.
Toll free No. 1800-137-0007
FORM ‘ A’
(See Rule 3(1)
I.D.No:…………….
(For office use only)
The Public Information Officer/
1.
Full name of applicant
---------------------------------------------
2.
Father’s Name /Spouse’s name
---------------------------------------------
3.
Permanent address
-----------------------------------------------------------------------------------------
4.
Correspondence address
---------------------------------------------
5.
Particulars of information solicited
a) Subject matter of information
---------------------------------------------
b) The period to which the
Information relates
c) Specific details of information
Required
-----------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------d) Whether Information is required by
Post of in person the actual postal charges
Shall be included in additional fee in
Providing information.
e) In case by post (Ordinary, Registered or
Speed post)
f) Is this information not made available by
The Public Authority under voluntary
-----------------------------------------
-----------------------------------------------------------------------------------
99
F.A.Q.
Toll free No. 1800-137-0007
Disclosure.
g) Do you agree to pay the required fee?
h) Have you deposited application fee)
(If yes, details is such deposit)
i) Whether belongs to below Poverty line
Category?
If yes have you furnished the proof of the
Same with application.
------------------------------------------------------------------------------------------------------------------------------------ -------------------------------------
Place:
Date:
Signature of Applicant
100
F.A.Q.
Toll free No. 1800-137-0007
PUNJAB RIGHT TO SERVICE ACT 2011
LOCAL GOVERNMENT DEPARTMENT PUNJAB
FROM FOR SEEKING SERIVCE: Improvement Trust________________
Service asked for : (113) Sanction of Water Supply / Sewerage Connection
(Stipulated Time 7 Days)
1
2
3
4
Date of Application
Name of the Applicant
Father’s /Husband’s name
Address
5
Sanction of Water Supply /Sewerage
Connection ULBs Requirement
6
Documents to be attached
City/Village
P.O
Tech.
Distt
Phone /Mobile, No
E-mail ID, if any
a
Plot No___________Name of Scheme
b
Department Fees.
c
Any Other.
d
e
Sr
No
Yes/No
Yes/No
Yes/No
(iv)
(v)
Allotment letter
Copy of approved Building Plan
A site plan of the plot on which it is intended to obtain Water Supply/Sewer
Connection
Self Declaration regarding correctness of the information supplied.
Proof of clearance of all dues issued by Improvement Trust
Checklist
(For Office Use
Only)
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
7.
Signature of the Applicant
Yes/No
Yes/No
(i)
(ii)
(iii)
Checklist
(FOR OFFICE USE)
1.
Acknowledgement Receipt No.
2.
Date
3.
Date by which Service to be
provided
Name of the Designated Officer
Location:
1.Office
2.Suvidha Center
4.
Fees/Facilitation
Charges, if any
Designation
Signature of
D.O/Receiving
Officer
5.
7.
6.
8.
101
F.A.Q.
Toll free No. 1800-137-0007
(ACKNOWLEDGEMENT SLIP)
1.
2.
Date
3.
provided.
4.
Fees/Facilitation
Charges, if any
5.
6.
Service asked for
7(a)
c
Location
1. Office
2. Suvidha Center
Sanction of Water Supply/Sewerage Connection
a Allotment letter
b Copy of approved Building Plan
c A site plan of the plot on which it is intended to
obtain Water Supply/ Sewer Connection
d Self Declaration regarding correctness of
the information supplied.
e Proof of clearance of all dues issued by IT
b
Designation
d
Signature of the
Designation Officer
102
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
F.A.Q.
Toll free No. 1800-137-0007
FROM FOR SEEKING SERVICE: MUNICIPAL COMMEETTIE/MUNICIPAL CORPORATION_______________
Service asked for :( 114) Issue of New Trade License
1
2
3
4
Date of Application
Father’s/Husband’s name
Address
5
Issue of New Trade License
ULBs Requirement
City/Village
Tech.
Phone/Mobile. No
E-mail ID, if any
a
Simple Application.
b
Departmental Fees.
c
d
e
P.O
Distt
Checklist
6
7
Signature of the Applicant:
(a)
(b)
(c)
(d)
(e)
Simple Application.
Yes/No
Checklist
(for office use
only)
Yes/No
(FOR OFFICE USE)
1
3.
5.
7.
provided
Location:
1.Office
2.Suvidha Center
2.
4.
6.
8.
Date
Fees/Facilitation
Charges, if any
Designation
Signature of D.O/
Receiving Officer
_____________________________________________________________________________________
103
F.A.Q.
Toll free No. 1800-137-0007
1.
2.
3.
4.
5.
provided
Service asked for
Fees/Facilitation
Charges, if any
Issue of New Trade License
6.
7(a)
c
Location:
1.Office
2.suvidha center
a Simple Application
b
c
d
e
b Designation
d Signature of the
Designated Officer
104
Date
Yes/No
F.A.Q.
Toll free No. 1800-137-0007
FROM FOR SEEKING SERVICE: MUNCIPAL COMMITTEE/MUNCIPAL CORPORATION ____________
Service asked for: (115) Renewal of Trade License
1
2
3
4
Date of Application
Address
5 Renewal of Trade License
ULBs Requirement
City /Village
Tech.
Phone/Mobile. No.
E-mail ID, if any
a
Simple Application.
b
c
d
e
P.O
Distt
Photo Copy of the Previous License.
Departmental Fees.
Checklist
6 Documents to be attached
a
b
c
d
e
Simple Application.
Photo Copy of Previous License.
7 Signature of the applicant
(FOR OFFICE USE)
1
3
5
7
Provided
Location :
1.Office
2.Suvidha Center
2
4
6
8
105
Date
Fees/Facilitation
Charges, if any
Designation
Signature of
D.O/Receiving
Officer
Yes/No
Checklist
(for office
use only )
Yes/No
F.A.Q.
Toll free No. 1800-137-0007
1
3
5
Date by which service to be
Provided.
Service asked for
2
4
Date
Fees/Facilitation
Charges, if any
Renewal of Trade License
6
a
b
c
d
e
7(a)
c
Location :
1.Office
2.Suvidha Center
Simple Application
Photo Copy of the Previous License
b
d
106
Designation
Signature of the
Designated Officer
Yes/No
Yes/No
F.A.Q.
Toll free No. 1800-137-0007
FROM FOR SEEKING SERVICE: MUNICIPAL COMMEETTIE/NAGAR PANCHAYAT/MUNICIPAL CORPORATION____
Service asked for :( 116) Removal of Solid waste from streets/roads.
1
2
3
4
Date of Application
Father’s/Husband’s name
Address
5
Removal of Solid waste from
streets/roads.
ULBs Requirement
6
City/Village
Tech.
Phone/Mobile. No
E-mail ID, if any
a
Simple Application.
b
Location of garbage point.
c
d
e
Checklist
(a)
7
P.O
Distt
Simple Application.
Yes/No
Checklist (for
office use only)
Yes/No
Signature of the Applicant:
(FOR OFFICE USE)
1
3.
5.
7.
provided
Location:
1.Office
2.Suvidha Center
2.
4.
6.
8.
Date
Fees/Facilitation
Charges, if any
Designation
Signature of D.O/
Receiving Officer
_____________________________________________________________________________________
107
F.A.Q.
Toll free No. 1800-137-0007
1.
2.
Date
3.
4.
5.
provided
Service asked for
Fees/Facilitation
Charges, if any
Removal of Solid waste from streets/roads.
6.
a
b
c
d
e
7(a)
c
Location:
1.Office
2.suvidha center
Simple Application
b
d
108
Yes/No
Designation
Signature of the
Designated Officer
F.A.Q.
Toll free No. 1800-137-0007
FROM FOR SEEKING SERVICE: MUNCIPAL COMMITTEE/NAGAR PANCHYAT/ MUNCIPAL CORPORATION ____
Service asked for: (117) Replacement of Street lights
1
2
3
4
Date of Application
Address
5
Replacement of Street lights
ULBs Requirement
City /Village
Tech.
Phone/Mobile. No.
E-mail ID, if any
a
Simple Application.
b
c
d
e
6
Location of street lights point to be replaced.
Checklist
a
7
P.O
Distt
Simple Application.
Signature of the applicant
(FOR OFFICE USE)
1
3
5
7
Provided
Location :
1.Office
2.Suvidha Center
2
4
6
8
109
Date
Fees/Facilitation
Charges, if any
Designation
Signature of
D.O/Receiving
Officer
Yes/No
Checklist(for
office use only)
Yes/No
F.A.Q.
Toll free No. 1800-137-0007
1
3
5
Date by which service to be
Provided.
Service asked for
2
4
Date
Fees/Facilitation
Charges, if any
Replacement of Street lights
6
a
b
c
d
e
7(a)
c
Location :
1.Office
2.Suvidha Center
Simple Application
b
d
110
Designation
Signature of the
Designated Officer
Yes/No
Yes/No
F.A.Q.
Toll free No. 1800-137-0007
FROM FOR SEEKING SERVICE:MUNICIPAL COMMITTEE/NAGAR PANCHYAT/MUNICIPAL CORPORATION_____
Service asked for : (118) water pipes leakages/sewerage/Blocked/over flow
(Stipulated Time 24 hours)
1
2
3
4
Date of Application
Father’s Husband’s name
Address
5
Water pipes
leakages/Sewerage/Blocked/over flow,
ULBs Requirement
6
7
Signature of the applicant
City/Village
P.O
Tech.
Distt
Phone /Mobile, No
E-mail ID, if any
a Location of water pipes leakages /sewerage Blocked/over flow
b
c
d
e
Checklist Checklist (For
Office Use Only)
a Simple Application
Yes/No
Yes/No
(FOR OFFICE USE)
1.
3.
5.
7.
Acknowledgement Receipt
No.
provided
Name of the Designated Office
Location:
1.Office
2. Suvidha Center
2.
Date
4.
Fees/Facilitation
Charges, if any
Designation
Signature of D.O
/Receiving Officer
6.
8.
111
F.A.Q.
Toll free No. 1800-137-0007
1.
5
Acknowledgement Receipt
No.
provided.
Service asked for
6
7(a)
Name of the Designated
Office
Location:
1.Office
2. Suvidha Center
3.
c
2.
Date
4.
Fees/Facilitation
Charges, if any
Water pipes leakages /sewerage / Blocked/over flow
a
b
c
d
e
Simple Application
112
Yes/No
b
Designation
d
Signature of the
Designated Officer
Yes/No
F.A.Q.
Toll free No. 1800-137-0007
20
Complaint/ Grievance
1800-137-0007
Que-1: Does Municipal Corporation
registered ?
Ans:
has any complaint centre
where complaints can be
Yes , Municipal Corporation has established a complaint centre where complaints can be
registered from 9.30 A.M to 4.00P.M. on any working day .
Que-2: Has Municipal Corporation provided any Toll Free Number for
complaints ?
Ans:
registration of
Yes , Municipal Corporation has provided the facility of Toll Free Number.This Toll Free
Number is 1800-137-0007 .
Que-3: What type of complaints can be registered on Toll Free Number ?
Ans:
Any complaint regarding Municipal services such as sanitation , street light,water supply
& sewerage, encroachment etc. can be registered through Toll Free Number.
Que-4: How complaints are processed ?
Ans:- Complaint is saved in computer and a unique complaint I.D. is genrated against the
complaint that is sent to complainant by SMS.
Que-5: Is there any other method / channel to register the complaint?
Ans:
Municipal Corporation has Mobile based application called MC CRAMAT.
Que-6: How one can register complaint through MC CRAMAT?
Ans: To use this method complainant should have a android based Mobile Phone and follow
the following steps to register himself / herself with MC.
Steps to install the app
•
You should have android phone with internet.
•
Open Google Play Store and search for MC CRAMAT
113
F.A.Q.
Toll free No. 1800-137-0007
•
Click install button to install it on phone or tab.
•
Click open to start the application
•
Register yourself by entering your email id, mobile number and a password.
You need to do this only once. Once registered, login using your email id and password
Steps to send complaints
•
Click new button to start a new complaint.
•
Camera will start. Click red camera icon to capture picture.
•
Select category of the complaint.
•
Add brief description if required.
•
Click “Save and Upload” button to complete the process.
Que:
Is there any facilitation centre within the M.C building which provides services which
are not related with M.C. but relate to Deputy Commissioner/ other offices?
Ans:
Yes, A SUWIDHA centre is located within the Municipal Bhawan which deals with
the services that are related to Deputy Commissioner office i.e
Ration Card, Caste
Caertificate, Driving Licence , Birth & Death Certificate etc.
114

S A R AT H I - Municipal Corporation Mohali

Transcription

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