Job Title - Pakistan International Airlines

Transcription

Customer Services Department
Job Descriptions Manual
Doc # HRA/JDM/04
Flight Services Division
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 216
TABLE OF CONTENTS
Flight Services Organizational Chart ..................................................... 218
General Manager Flight Services ............................................................ 219
Deputy GM Monitoring & Standards........................................................................................................................ 221
Manager Performance Evaluation ............................................................................................................................... 223
Asstt. Manager Research & Development ................................................................................................................... 226
Asstt. Manager Grooming ............................................................................................................................................ 228
Grooming Officer ......................................................................................................................................................... 230
Monitoring & Standard Officer (Complaint) ................................................................................................................ 232
Monitoring & Standard Officer .................................................................................................................................... 234
Res. & Dev. Officer ....................................................................................................................................................... 236
Performance Evaluation Officer................................................................................................................................... 239
Technical Officer (P.E) .................................................................................................................................................. 241
Log Processing Officer .................................................................................................................................................. 242
Training & Check Pursers ............................................................................................................................................. 243
Senior Purser................................................................................................................................................................ 245
Flight Purser ................................................................................................................................................................. 247
Flight Steward / Air Hostess Senior.............................................................................................................................. 249
Deputy GM Operations & Scheduling....................................................................................................................... 251
Manager Briefing Control ............................................................................................................................................ 253
Assist Manager Monitoring.......................................................................................................................................... 255
Asst. Mgr Operations/Briefing Control ........................................................................................................................ 257
Monitoring Officer ....................................................................................................................................................... 259
Scheduling Officer ........................................................................................................................................................ 261
Briefing Officer ............................................................................................................................................................. 263
AIMS Controllers .......................................................................................................................................................... 265
Scheduling Supervisor/Comp Operator ....................................................................................................................... 266
Dispatch Supervisor ..................................................................................................................................................... 269
Deputy GM Planning ................................................................................................................................................ 270
Manager Planning ........................................................................................................................................................ 272
Assist Manager Planning .............................................................................................................................................. 274
Sr. Planning Officer ...................................................................................................................................................... 276
AIMS Administrators .................................................................................................................................................... 278
Sr. Roistering Officer .................................................................................................................................................... 279
Sr. Statistical Officer ..................................................................................................................................................... 281
Programmer/Automation Officer ................................................................................................................................ 282
Deputy GM Crew Recruitment, Training & Certification........................................................................................... 284
Manager Evaluation Certification ................................................................................................................................ 286
Manager Recruitment & Training ................................................................................................................................ 288
Inspections & Evaluation Officer ................................................................................................................................. 290
Crew Welfare Officer ................................................................................................................................................... 291
Manual Officer ............................................................................................................................................................. 293
Matron ......................................................................................................................................................................... 294
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Controlled Document – Do not copy or reproduce without prior permission
Doc # HRA/JDM/04
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Chapter: 5
Page: 217
Manager Flight Services ............................................................................................................................................ 296
Assistant Manager Operations /Scheduling/Monitoring ............................................................................................. 298
Asst Manager Ops/Sch/Mon ........................................................................................................................................ 300
Sr. Briefing Officer ........................................................................................................................................................ 302
Briefing Officer ............................................................................................................................................................. 304
Sr. Planning/Monitoring Officer................................................................................................................................... 306
Scheduling Officer ........................................................................................................................................................ 308
Grooming Officer ......................................................................................................................................................... 310
Scheduling Supervisor .................................................................................................................................................. 312
AIMS Controller............................................................................................................................................................ 314
Manager Quality Assurance ...................................................................................................................................... 316
Assistant Manager Res & Dev /Quality Assurance....................................................................................................... 318
Quality Assurance Officer ............................................................................................................................................ 320
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Doc # HRA/JDM/04
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Dated: 18-12-2012
Chapter: 5
Page: 218
Flight Services Organizational Chart
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Doc # HRA/JDM/04
Job Title
Pay Group
General Manager Flight Services
Section
Reports to
X
Director Flight Services
Location
Karachi
A.
Chapter: 5
Page: 219
5.2
Job Specifications:
Educational Qualifications:
 Second class/B grade graduate from any
recognized university.
Work Experience:
 5 years experience in Senior Managerial
positions.
 At least 5 years in pay group IX
 MBA/MPA/MAS degree holder will be
preferred.
Skills / Special Requirements:
 Officers with initiative and are result oriented
with strong leadership and problem solving
skills, capacity to develop a strategic vision
as well as ability to inspire and influence
action.
 Adaptability to environment shifts.
Professional Training / Courses:
 Management Training Course
 Quality Management System Courses
 Specialized relevant training/ courses will
be preferred.
B. Job Description & Responsibilities:
 To ensure that departmental/divisional risk management process is proactive and concurrent and that
all safety concerns/issues are dealt with on priority basis.

To be aware of all safety and service quality requirement and to be to be responsible for the
outcomes and findings of all internal & external safety/quality audits.
 To ensure that corrective and preventive actions are taken at the root-cause levels on all audit nonconformities and audit findings in an acceptable manner and within reasonable time frame.
 To ensure strict compliance (by own self and by the subordinate staff) with all QHSE standards and
other legal or regulatory requirements; applicable to operational areas under their jurisdiction at all
time during the conduct of normal operations.
 To ensure effective functioning of QHSE Steering and Working Committees. Assume responsibility
as per the Management approved system procedures.
 To ensure strict compliance to their department/division operational safety and security functions and
also ensuring operation are provided with necessary resources.
 To be aware of all safety and service quality requirement and to be responsible for the outcomes and
findings of all internal & external safety/quality audits.
 To make plans for meeting future manpower requirements and set recruitment standards.
 To develop efficient, courteous, well disciplined and motivated Cabin Crew for the various types of
PIA Aircrafts.
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Job Title
Job Reference No.
5.2
 To monitor and evaluate the performance of Section/Department through Standard requirement /
SOPs’. Initiates corrective action.
 To maintain passengers’ satisfaction and service quality standards by conducting ongoing evaluations
and investigating complaints, taking corrective action when required.
 Ensure timely Induction, Training and Personnel Administration of Cabin Crew.
 To develop appropriate slip patterns and the roistering of Cabin Crew to promote maximum
efficiency and economy within the terms of IATA, ICAO, F.A.R. and Corporate regulations.
 To establish strength and ‘mix’ of Crew for a balanced compliment appropriate for the different types
of Aircrafts
 To coordinate with ground support agencies such as Catering Services, Passenger Services,
Marketing and Maintenance for efficient support service.
 To establish standards of performance and it’s monitoring.
 To monitor/supervise efficiency and operation of all three bases of Lahore, Islamabad and Peshawar
with a constant feedback on daily basis.
 To develop the capabilities of Staff by identifying training needs and seeing that they are satisfactory
through the DGM Crew Recruitment Training and Certification.
 To ensure welfare and administration of personal within existing policies. Ensure that the hotel
accommodation is up to standards for Crew at all stations.
 To ensure that the section is appropriately organized and staffed.
 Effective SMS implementation through Safety Action Groups (SAG) in accordance with procedures
as defined in the Safety Management System (SMS) Manual.
 Effective implementation of awareness & operation of Safety Assessment Management System
(SAMS) throughout the department.
 Ensuring all Cabin Crew well Aware of regulations & requirements of Department of Foreign
Transport.
 Ensuring all Cabin Crew is scheduled for SAFA & DFT trainings.
 Ensure that Management system should specify the levels of management with the authority to make
decisions that affect the safety and/or security of cabin operations.
 To develop annual budget proposals and monitor expenditure against agreed budget items.
 To set major objectives and allocate appropriate responsibilities and resources to organize work in
their section along optimum efficient lines.
 Responsible for ensuring cabin operations are conducted in accordance with applicable regulations
and standards of the Operator.
 Ensure compliance of corrective and preventive actions are taken at the root cause levels on all Audit
Non-Conformity requirements of Internal & External Audits of Safety and Quality.
 Ensure to provide appropriate resources to maintain existing certification of PIAC (IOSA, ISO, AOC
& OHSAS etc.).
 Any other duty assigned, from time to time by Management.
C. Job Objectives (if defined):
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Job Title
Deputy GM Monitoring & Standards
A.
Pay Group
Reports to
IX
GM Flight Services
Section
Location
Monitoring & Standards
KHI
5.2.1
Job Specifications:
 Graduation from a recognized University,
higher qualification will be given preference.
 Team leadership and Communicative Skills.
 Analytic Skills.
 Adaptability to environmental shifts.
B.
Chapter: 5
Page: 221
Work Experience:
 At least 08 years experience as Cabin Crew.
 At least 05 years experience in a managerial
position.
 Management Training
 Quality Management System
Job Description & Responsibilities:
 To ensure strict compliance to their department/division operational safety and security functions and
also ensuring operation are provided with necessary resources.
 To ensure development of standards, policies and procedures for achieving optimum level of In-flight
service efficiency within the terms of corporate regulations.
 To organize monitoring for observance of standards. Provide feedback to DGM (Recruitment &
Training), for revising refresher courses.
 To maintain liaison with CAA; GM Technical for updating /approval of changes in SEP Manual.
 To ensure that changes in Safety Equipments & Procedures as advised by CAA / Safety /
Development Engineering are developed, processed by DGM Mon & Std and provided to Manager
Evaluation Certification for insertion in the manual and is circulated by DGM Crew Recruitment,
Training & Certification
 To coordinate with support organizations for ensuring quality of product provided by them for use
during In-flight service.
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Page: 222
Job Title
Job Reference No.
Deputy GM Monitoring & Standards
5.2.1
 Establish standards, policies and procedures for achieving optimum level of efficiency of In-flight
service within the terms of corporate regulations in line with industry requirement.
 Ensures observance and monitor flights of the standards, policies and procedures by the Cabin Crew
and propose appropriate action for improvement of weak areas.
 Monitor at base and on line stations for better In-flight service and working of sister agencies.
 Selection of VVIP Crew.
 Coordinate with support organization, e.g. Catering Services, Passenger Services, Engineering and
Maintenance for ensuring quality of product provided by them to be used for In-flight service.
 Ensure preparation of monthly trends, charts depicting the performance of support organizations as
reported by Cabin Crew for presentation to the Management.
 Coordinate with the representatives of support organization for rectification of discrepancies reported
by Cabin crew in their flight log comments and Cabin Maintenance log book.
 If and when required dedicate responsibilities to relevant sections of Flight Services Division
regarding OEM (Original Equipment Manufacturer) , coordinate with these relevant sections for
documentation and communication to Crew members.
 Effective utilization / Deployment of TCP/DCCC
 Keeps Cabin Crew informed through instructions regarding change in equipment, procedure and
corporation’s policy issued from time to time.
 Annual Performance Evaluation of all Cabin Crew including outstations (LHE, ISB, PEW).
 Participate in evaluation of new equipment.
 To review agreement / rates at the time of renewal of contracts.
 Organize awareness sessions of Safety Management System (SMS), DFT and Safety Assessment
Management System (SAMS).
 Any other assignment given by higher authorities.
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Job Title
Manager Performance Evaluation
Section
Standards & Monitoring
A.
Pay Group
Reports to
VIII
DGM Monitoring & Standards
Location
KHI
5.2.1.1
Job Specifications:
 Graduation from recognized
University, higher qualification will be
given preference.
 Communicative Skills.
 Computer literate.
B.
Chapter: 5
Page: 223
Work Experience:

At least 05 years as Cabin Crew in senior
cadre in Flight Services.


Management Training.
Quality Management System.
 Plan develop and monitor standards of in-flight service and crew performance, through (KPIs) Key
Performance Indicators
 To maintain proper record of evaluation check in personal dossiers of individual crew members.
 To Develop systems for In-flight on Job Training in consultation with MFS (T & R)/ MFS (M & S).
 To keeps close liaison with Quality Control section to ensure that the established service procedures
are being followed by cabin crew.
 To initiate remedial action for weak areas identified by Quality Control in their monthly / weekly
evaluation report.
 To investigate passenger complaints and submit report for Management’s perusal with positive
recommendations.
 To ensure periodic performance evaluation check of individual cabin crew.
 To segregate cabin crew in the light of performance reports so that they are subjected to certain
training in PTC as well as on board the aero plane.
 To attend meeting in General Manager central Control Office in connection with VVIP flights.
 To select crew for VVIP flights and obtain necessary approval of General Manager Flight Service and
Director Flight Services.
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Job Title
Job Reference No.
5.2.1.1
 To arrange security clearance of cabin crew and visit to flight kitchen to discuss meal uplift and other
arrangements.
 To coordinate arrangement for screening of movie on VVIP flight.
 To ensure proper text of announcement is available with VVIP crew/regular flights.
 Well awareness of Safety Management System (SMS).
 Well awareness of the operation of Safety Assessment Management System (SAMS).
 Any other duty assigned from time to time.
C.
Job Objectives (if defined):
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Job Title
Asstt. Manager Research & Development
A.
Pay Group
Reports to
VII
Section
Location
KHI
5.2.1.2
Job Specifications:
Work Experience:
 Graduation from recognized University,
higher qualification will be given
preference.

At least 8 years flying as cabin crew.
 Team leadership and Communicative
Skills.
 Computer literate
B.
Chapter: 5
Page: 226
 Management Training.
 Quality Management System.
 Research & develop Procedures For Improvement
 Update Service Procedures, Monitor Cabin Technical Log and Evaluate Key Performance
Indicators.
 To Research & Develop procedures for improvement.
 To monitors and evaluate key performance indicators...
 To conduct periodical check of cabin interior to ensure serviceability of various items of
passenger facilities and safety including galleys, trolleys etc.
 To coordinate with Engineering and maintenance and representative of in-flight motion
pictures to ensure technical defects reported by cabin crew are attended to for necessary
rectification.
 To handle In-flight services suggestion and complaints put forward by cabin crew with the
respective sections and initiate follow-up action.
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Job Title
Job Reference No.
Asstt. Manager Performance Evaluation
5.2.1.2
 To prepare weekly / monthly trend and charts of discrepancies reported pertaining to all
technical matters.
 To coordinate with Flight Safety and PTC regarding safety matters and emergency
procedures.
 To participate in evaluation of new induction of A/Cs, equipment, Galleys and Cabin Interior.
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Page: 228
Job Title
Asstt. Manager Grooming
Pay Group
Reports to
VII
Section
Location
KHI
5.2.1.3
A. Job Specifications:
Work Experience:
preference.


At least 8 years flying as cabin crew in senior
cadre.
Knowledge in the field of general grooming,
Hair dressing, Beauty Care, Diet & Weight
Control will be considered as added
qualifications.



Diploma/courses in Beauty Care, Skin Care,
and Hair culture Cosmetics & Beautician.
Middle Management Training.
 Monitoring Grooming Standard of cabin crew. Maintain up to date information on grooming.
Implement laid down policies on grooming to maintain airline standard.
 Pre-flight, on flight and out station grooming checks.
 Maintain of individual grooming sheets.
 Maintain record of all overweight Cabin Crew.
 Conduct regular weight checks and ensure implementation of weight policy.
 Issue letters to the individual Cabin Crew regarding excess weight, poor grooming and not
abiding uniform regulations.
 Advise on hair, Beauty, make-up and weight problems with practical demonstration.
 Take appropriate action based on grooming discrepancy report received from briefing room,
submitted by Grooming Supervisor
 Member of grooming board for Female Cabin Crew after long leave (Maternity) to access
present ability to resume flying duties.
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Job Title
Job Reference No.
Asstt. Manager Grooming
5.2.1.3
 Member of Medical board of medically unfit Cabin Crew for clearance flying duties.
 Issuance of uniform entitlement forms to cabin crew.
 Member of interview team to induct new cabin crew.
 Co-ordination and correspond with Stores department for availability of uniform items and
accessories and resolve complaints of uniform items with concerned suppliers through stores
department.
 Co-ordinates with Advertising department to select crew for projects i.e., Photography session
for PIA cutouts and arrange suitable Cabin Crew to attend seminars, ceremonies, air shows,
presentation, TV commercials.
 Member of Annual suitability Board to determine suitability of Cabin Crew for flying duties.
 Compiling and updating of “Grooming Standards Manual”.
 Any other duties assigned by management from time to time.
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Job Title
Pay Group
Reports to
V/VI
Grooming Officer
Section
Location
KHI
5.2.1.4
Work Experience:
 At least 5 years as Cabin Crew.
 Knowledge in the field of general grooming,
Hair dressing, Beauty Care, Diet & Weight
Control will be considered as added
qualifications.
B.

Diploma/courses in Beauty Care, Skin
Care, and Hair culture Cosmetics &
Beautician.
 Advise crew members on hair, beauty, make-up and weight problems.
 Assist Senior Grooming Officer in maintaining high standard of grooming and uniform turnout.
 Issues notices on excess weight, poor grooming and excess hair sets.
 Maintenance of records and dossier.
 Action on grooming discrepancies.
 Suggest ways and means to improve grooming.
 Supervise tailoring of uniform and action complaints received on uniform.
 Process cases for issuance of uniform items.
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Job Title
Job Reference No.
Grooming Officer
5.2.1.4
 Any other duties assigned from time to time by management.
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Job Title
Monitoring & Standard Officer
(Complaint)
A.
Pay Group
Reports to
VI
Section
Location
KHI
5.2.1.5
Job Specifications:
preference.
B.
Chapter: 5
Page: 232
Work Experience:
 At least 8 years flying as cabin crew
 Assist in conducting market surveys directed to explore possibilities of introducing new inflight items improving the existing ones.
 Help research and development officer in compiling, maintaining and updating specifications
of service procedures Manual.
 Coordinate with briefing control at KHI/LHE/ISB/PEW and inspects that briefing and Dbriefing are conducted in accordance with the parameters set by the Standard & Monitoring
section.
 Conduct checks that required printed material and information is kept updated by the
respective briefing offices at all bases and provided to operating crew.
 Coordinates with Billing Supervisor for Division’s budget provisions and saleable cash
transactions.
 Handle urgent operational exigencies on day to day basis.
 Plans to conduct market surveys in orders to explore and develop indigenous sources of
supply for various imported in-flight items.
 Assists in preparation of a feasibility study regarding the introduction of new in-flight items,
giving complete cost benefit analysis.
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Job Title
Job Reference No.
Monitoring & Standard Officer (Complaint)
5.2.1.5
 Assists in developing specification for all in-flight items in order to ensure standardization of
these items.
 To negotiate with local supplies / manufacturers to assist them in production of new or
modification in currently used / imparted in-flight items.
 Monitor in-flight performance.
 Coordinates between Standard and Monitoring Section and Briefing Control at all stations to
ensure compliance of Briefing activities.
 Coordinate with Government/Commercial agencies in respect of Duty Free Sales
merchandise on board.
 Prepare trend reports on board deduce result and suggest remedial actions.
 Any other Job assigned from time to time.
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Job Title
Pay Group
VI
Section
Location
KHI
Reports to
Asst Manager Performance
Evaluation
5.2.1.6
higher qualification will be preference.
Work Experience:
 At least 5 years flying as cabin crew in
senior cadre.
 Investigates Pax Complaints and maintains record prepares trend chart on monthly basis.
 Investigates Pax complaints received directly or from different sources.
 Coordinates to investigate with Flight Services Bases (LHE / PEW / ISB):
•
Out Stations
•
Security
•
Vigilance
•
Airport Services
•
Food Services
•
Engineering
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Job Title
Job Reference No.
5.2.1.6
•
Marketing
•
Customer Services
 Prepare appraisal for approval of Management.
 Follow up of all cases till they reach a logical conclusion.
 Keep complete record of all the complaint cases decided under jurisdiction.
 Any other duties assigned from time to time
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Chapter: 5
Page: 236
Job Title
Pay Group
Reports to
VI
DGM Standards & Monitoring
Res. & Dev. Officer
Section
Location
KHI
5.2.1.7
Work Experience:
preference.
 At least 5 years flying as Cabin Crew.
 Actions Flight Service Log Comments Coordinates with Support agencies.
 To support & Assist AM (QA) and coordinate with QA and R & D.
 To action Flight Service Log comments on daily basis and advises support agencies of
discrepancies logged by cabin crew.
 To prepare special occurrence for the information of Management.
 To prepare summary of log report on weekly basis.
 To prepare trend and charts on monthly basis for presentation.
 To holds periodical Meeting with support agencies to discuss problems being faced by cabin
crew.
 To initiate follow up action for technical log.
 To maintains proper records of all flight service logs and actions.
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Job Title
Job Reference No.
Res. & Dev. Officer
5.2.1.7
 Any other duties assigned from time to time.
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Job Title
Performance Evaluation Officer
A.
Pay Group
VI
Section
Location
KHI
Reports to
Manager Performance
Evaluation
5.2.1.8
Job Specifications:
preference.
B.
Chapter:
Page: 239
Work Experience:
 Middle Management Training.
 Maintain Cabin Crew Dossier-in respect assessment reports-follow up of evaluation and
check reports.
 To maintain cabin crew dossiers and their personal records.
 To maintain records and charts regarding passenger complaints, M.I.S. reports etc.
 To record and maintain Cabin Crew assessment report received from T.C.P. / D.C.C.C.
 To coordinate with customer relations regarding passenger complaints.
 To handle correspondence and initiate follow up action in matters concerning passenger
complaint.
 To coordinate with concerned section regarding Cabin Crew selected for VVIP / Special
Flights.
 To maintain record of Cabin Crew Evaluation & Check.
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Page: 240
Job Title
Job Reference No.
Performance Evaluation Officer
5.2.1.8
 To maintain record of action takes against Cabin Crew for poor performance.
 To coordinates with training & Recruiting Cell for training needs of cabin crew, assessed
below average.
 Prepare daily schedule for crew counseling.
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Job Title
Technical Officer (P.E)
Section
A.
Chapter:
Page: 241
Pay Group
Reports to
V
Location
Job Code
KHI
5.2.1.9
Job Specifications:
Work Experience:
preference.
 Process Flight Services & Cabin maintenance Log of each sector of every flight.
 Tabulate the data for record & reference.
 Keep complete record of Flight service log Day wise of all bases along with sectors and
Cabin defects for reference.
 Coordinate with Engineering for rectification of Defects noted in the Cabin Maintenance Log.
 Reproduce the defects repeatedly reported in the Cabin maintenance Log for follow up as a
reminder and necessary action.
 Retrieval of flight services log issue letters for necessary actions and make a weekly or daily
basis format of corrective and preventive action.
 Any other job assigned from time to time.
C.
Job Objectives (if defined):
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Page: 242
Job Title
Log Processing Officer
Section
Pay Group
Reports to
V
Location
KHI
Job Code
5.2.1.10
preference.
Work Experience:
 Process Flight Services & Cabin maintenance Log of each sector of every flight.
 Tabulate the data for record & reference.
 Keep complete record of Flight service log Day wise of all bases along with sectors and
Cabin defects for reference.
 Coordinate with Engineering for rectification of Defects noted in the Cabin Maintenance Log.
 Reproduce the defects repeatedly reported in the Cabin maintenance Log for follow up as a
reminder and necessary action.
 Retrieval of flight services log issue letters for necessary actions and make a weekly or daily
basis format of corrective and preventive action.
 Any other job assigned from time to time.
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Page: 243
Job Title
Pay Group
VIII
Training & Check Pursers
Section
Cabin Crew
Reports to
DGM Mon & Std
Location
ISB/LHE/KHI/PEW
5.2.1.11
Work Experience:
 Graduation from recognized university.
 At least 08 years as Cabin Crew. & 05
years as in- flight supervisor
 Team leadership and communicative Skills.
 Adaptability to environment shifts.
 To conduct training and checks and evaluate performance of Cabin Crew on board.
 To operate flight and conduct training and evaluate performance of Cabin Crew.
 Will be responsible for maintaining highest standard of In-flight service and In-flight safety.
 Will keep aware of the latest developments and trends in order to set examples and to impart
Highest standard of training to achieve standards set by the corporation.
 Will ensure to keep individual manual, procedure and instruction up to date and carry it on
Flights for guidance and reference.
 Will be responsible to inform the section of customer’s reaction to various services being
Provided including ground service, entertainment, food / beverage, saleable etc. in order to
Bring about changes for improvement in overall service.
 Will make all efforts to ensure the job knowledge of Cabin Crew is of required standard to
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 244
Job Title
Training & Check Pursers
Achieve highest standard of service.
Job Reference No.
5.2.1.11
 Will be responsible to maintain highest standard of discipline amongst all ranks of Cabin
Crew.
 Will be responsible to coordinate with Cockpit Crew and support agencies keeping in mind
Passenger’s comfort
 Will suggest ways and means to bring about improvement in In-flight service and to facilitate
Cabin Crew in obtaining laid down standards.
 Strictly follow Crew baggage regulations.
 Maintain valid emergency certificate on type / passport / visas as applicable and carry all
Relevant documents including approved torch on all flights.
 Will impart OJT in respect of safety and In-flight Services.
 Ensuring that crew is well aware of Safety Management System (SMS).
 Ensuring that crew is well aware & trained for the operation of Safety Assessment
 Ensuring that crew well aware of regulations & requirements of Department of Foreign
Transport. (DFT).
 Ensuring that SAFA checklist available with every crew member.
 Any other duties assigned from time to time by the Management/Capt of the flight.
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Pay Group
Reports to
VII
Captain of the Aircraft
Senior Purser
A.
Chapter: 5
Page: 245
Section
Location
Cabin Crew
KHI/ISB/LHE/PEW
5.2.1.12
Job Specifications:
Work Experience:
 At least 05 years as Flight Purser.
 M. Business +Plus/Economy + service
Procedures.
 Middle management Training
 Customer care courses
 In charge of entire cabin in general and B+ & E/Y+ class in particular for complete flight
 Service activities on board passengers handling and safety of passenger and Crew
 Plan the In-flight services.
 Deploy balanced Crew for working and safety purposes.
 Coordinates on ground with:
1. Commander of the Aircraft.
2. All back up agencies.
3. Area Pursers for satisfactory functioning of the equipment / flight.
 Supervise all in-flight services, especially in B+ & E/Y+ class and take on the spot necessary
Corrective action.
 Participates in In-Flight Services, when required.
 Responsible for the conduct, discipline of the Cabin Crew on board / out stations.
 Responsible for all aircraft documentation / ship papers.
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Chapter: 5
Page: 246
Doc # HRA/JDM/04
Job Title
Senior Purser
Job Reference No.
5.2.1.12
 Motivate the Cabin Crew to improve:
1. The grooming standards
2. The art of courtesy/communication
3. Positive attitude building
4. Efficiency in job performance
 Conduct OJT for regular / newly inducted Cabin Crew.
 To brief crew who lack in knowledge of Safety Management System (SMS).
 To brief crew who lack in knowledge for the operation & awareness of Safety Assessment
 To brief crew who lack in knowledge of regulations & requirements of Department of
Foreign Transport. (DFT).
 Monitor all special occurrence happened during the conduction of the flight / at out stations.
 Ensure implementation of all PIAC rules / regulations on board and at out stations.
 Perform any other duty from time to time as assigned by the superiors.
 Any other duties assigned from time to time by the Management/Capt of the flight
_______________________________________________________________________________________________________________
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Chapter: 5
Page: 247
Doc # HRA/JDM/04
Job Title
Pay Group
Reports to
VI
Senior Purser
Flight Purser
Section
Location
Cabin Crew
KHI/ISB/LHE/PEW
5.2.1.13
Work Experience:

At least 05 years as Flight Steward or Airhostess.





Business +Plus/Economy + service procedures.
Middle management Training
Customer care courses.
Training on Operations of
System/Equipment on aircraft.

Assist and implement the flight services as planned by the Senior Purser.

Assist the Senior Purser in balancing / deploying Cabin Crew for working and safet purposes.

Strictly follow Crew baggage regulations.

Maintain valid emergency certificate on type / passport / visas as applicable and carry all
 Relevant documents including approved torch on all flights.
 Conduct a thorough pre-flight check of emergency equipment, galley / cabin / toilets in his /

her area and organize galley / of his/her ability to maintain highest standards of in-flight

Services as per the latest procedures.

Coordinate with relevant ground agencies before departure of flight and inform any

Discrepancy to Senior Purser.
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Job Title
Flight Purser

Chapter: 5
Page: 248
Doc # HRA/JDM/04
Job Reference No.
5.2.1.13
Conduct the in-flight sales as per the existing procedure.
 Responsible for the conduct, discipline, grooming of the area crew in particular and all Cabin
Crew in genera

Motivate the cabin crew to improve: performance, attitude and present ability.

Ensure implementation of all PIA / regulations in his/her area.
 To brief crew who lack in knowledge of Safety Management System (SMS).
 To brief crew who lack in knowledge for the operation & awareness of Assessment
 To brief crew who lack in knowledge of regulations & requirements of Department of
Foreign Transport. (DFT).

Perform any other duty from time to time as assigned by the Management/Capt of the flight.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Job Title
Pay Group
Reports to
IV//V
Senior Purser/Flight Purser
Flight Steward / Air Hostess Senior
A.
Chapter: 5
Page: 249
Doc # HRA/JDM/04
Section
Location
Cabin Crew
KHI/ISB/LHE/PEW
5.2.1.14
Job Specifications:
Work Experience:
 At least 2 years as Cabin Crew.
 Basic Flight Service course.
 Business +Plus/Economy + service
Procedures.
 Responsible to Senior Purser / Flight Purser for galley, up-lift of food items, all necessary
 Galley equipment, on board passenger handling, maintenance of toilets and safety of
 Passengers / Crew.
 Responsible to work in the allocated area as detailed by the Senior Purser / Flight Purser.
 Make all in-flight announcements, when detailed by the Senior Purser.
 Maintain uniform turn out, grooming standards, regulations throughout the flight.
 Strictly follow crew baggage regulations.
 Maintain valid emergency certificate on type / passport / visas as applicable and carry all
 Relevant documents including approved torch on all flights.
 Conduct a thorough pre-flight check of emergency equipment, galley / cabin / toilets in his /
 Her area and organize galley / of his/her ability to maintain highest standards of in-flight
 Services as per the latest procedures.
 Maintain and improve professional efficiency / self-conduct.
 Be honest, dedicated, disciplined courteous in discharging his/her duties and responsibilities.
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 250
Job Title
Flight Steward / Air Hostess Senior
Job Reference No.
5.2.1.14
 Well awareness of regulations & requirements of Department of Foreign Transport. (DFT).
 Well awareness of SAFA checklist.
 Perform any other duty from time to time as assigned by the Management/Capt of the flight.
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Deputy GM Operations & Scheduling
A.
Chapter: 5
Page: 251
Pay Group
IX
Reports to
GM Flight Services
Section
Location
Job Code
Operations & Scheduling
KHI
5.2.2
Job Specifications:
 Graduation from a recognized
given preference.
Work Experience:
 At least 8 years as IT Related field and or 5 yrs
in Computerized Crew Scheduling.
 To ensure strict compliance to their department/division operational safety and security
functions and also ensuring operation are provided with necessary resources.
 Develop monthly Cabin Crew duty rosters and crew position. Ensure that this schedule is kept
up-to date as changes occur due to substitutions, cancellations and the like, according to the
scheduling policy.
 Work closely with the DGM Crew planning to obtain long / short term crew availability and
flight slip patterns.
 Make PIA and interline arrangements for Cabin Crew positioning for operating the onward
schedule flights.
 Supervise the maintenance of individual records of Privilege leave / Casual leave / sick leave /
rest days.
 Ensure that Crew member’s families are informed of delays and changes in schedule of Crew
members.
 To ensure optimum utilization of Cabin Crew to meet schedule and non scheduled operations
by efficient slip patterns, roistering and monitoring to establish effective control of Crew
movement and their proper briefing.
 Ensure effective management of Crew Briefing Rooms and stations ( KHI/LHE/PEW/ISB)
 Ensure that the strength “Mix” of Cabin Crew is in accordance with the standard required.
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 252
Job Title
Job Reference No.
Deputy GM Operations & Scheduling
5.2.2
 Maintain close liaison with Situation Room for information’s pertaining to regular flight
schedule as well as day to day changes in flight schedule.
 Ensure Crew is given their entitled leave keeping in the airlines operational requirements.
 Any other assignment given by competent authorities.
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
A.
Chapter: 5
Page: 253
Pay Group
Reports to
Manager Briefing Control
Section
VIII
DGM Operations & Scheduling
Location
KHI
Job Code
5.2.2.1
Job Specifications:
Work Experience:
preference.
 Quality & Analytic Skills.
B.
 At least 8 years as Cabin Crew and or 5 years in
Comp. Scheduling/Monitoring or 5 years in
computerized scheduling.
 Quality Management system.
 Computerized scheduling on AIM Software
 To attend Briefing meeting every morning, provides Briefing points and other relevant
information concerning flights to Manager Flight Service (Ops).

Keep liaison with various agencies at the Airport to ensure departure of Flights in time
including Motor Transport Section.
 Provide flight history on daily basis (non-availabilities) on final Crew position, sick report,
transport problems etc. to Manager Flight Service (Operations).
 Monitor and maintenance and projection of chart regarding C/L, Sick Report, Refusal and
non-availability of Cabin Crew ex- Briefing Room on daily basis.
 Ensure judicious handling of change of flight duties, C/L etc. ex Briefing Room by B.O.
 Coordinate with Flight Operation Control, Ground Operation Control, and Situation Room
and ensures up to date in-flight information for Cabin Crew prior to departure of flights.
 Maintenance of B/Os flight duty roster and shift register.
 Monitor and action briefing office log on daily basis.
 Carries out non-scheduled checks of Briefing Room from time to time with a view to ensure
functioning of Briefing Room smoothly.
_______________________________________________________________________________________________________________
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Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 254
Job Title
Job Reference No.
5.2.2.1
 Ensure distribution of various items including important mail, circular, briefing points
addressed to Cabin Crew and checking of emergency certificate ex-Briefing Room.
 To investigate and prepare cases of discrepancies reported by B.O. for necessary corrective
action.
 Any other duties assigned from time to time by competent authorities.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Assist Manager Monitoring
Section
A.
Chapter: 5
Page: 255
Pay Group
Reports to
VII
MGR Operations & Scheduling
Location
KHI
Job Code
5.2.2.2
Job Specifications:
preference.
 Communication Training.
Work Experience:

At least 8 yrs as Crew and or 5 years in
Automation. Scheduling &Monitoring or 5 yrs
experience of computerized scheduling.
 Prepares cabin crew slip patterns in accordance with the change in the schedules from time to
time.
 Prepares cabin crew slip patterns in accordance with existing policy and works out cabin crew
slip hours and flying hours in accordance with the slip patterns.
 Works out the transition of the flight patterns and advises the same to all concerned well in
advance.
 Advises all concerned interline arrangement for cabin crew positioning, consequent to change
in pattern / diversion of flights.
 Works out the hotel accommodation requirement according to the slip patterns and advises to
all concerned well in advance.
 Ensures proper blocking of soupy seats for cabin crew as per requirement of slip patterns
keeps close liaison with the reservations.
 Coordinates with Scheduling and Monitoring officer for ensuring correct implementation of
transition / slip patterns and day to day operational changes in slip patterns.
 Maintain up to date record of slip stations, hotel rates, average slip hours and flying hours of
cabin crew.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 256
Job Title
Job Reference No.
Assist Manager Monitoring
5.2.2.2
 Assists Assistant Manager Planning in working out the financial implications on slip
allowances, hotel accommodation, flying allowance and meal allowance of cabin crew.
 Deals with the queries from cabin crew / scheduling officers Monitoring concerning to change
in the slip patterns.
 Keeps close liaison with Central Control in the Flight Operations, Situation Room and takes
the follow up action due to change of aircraft, schedule, delays, diversions and advises revised
cabin crew movements to all concerned stations on priority.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Asst. Mgr Operations/Briefing Control
Section
A.
Pay Group
Reports to
VII
Location
KHI
Job Code
5.2.2.3
Job Specifications:
preference.
B.
Chapter: 5
Page: 257
Work Experience:
 At least 8 yrs as Cabin Crew and or 5 yrs
Automation Scheduling & Monitoring or 5
years computerized scheduling
 Ensures optimum utilization of cabin crew in order to meet schedule / non-schedule
requirements.
 Ensure availability of full complement of crew on each flight according to standard
requirement of crew on different aircraft.
 Maintain strict 24 hours control of daily operation, diversion, delays, re-routing with close
liaisons with Situation Room etc.
 Ensures availability of crew for any non-schedule flight such as extra section, charters, ferry /
positioning / VVIP and special flights, change of equipment etc.
 Coordinate with Assistant Manager Training and Recruitment for conducting various courses
relating to cabin crew for smooth operations.
 Make arrangements in connection with extra sections and off line operation regarding hotel,
allowances, security clearance etc.
 Makes interline arrangements for crew positioning at outstations due sickness etc.
 Assist crew for validation of their license and their travel documents.
 Maintain close liaison with Briefing Room regarding any day to day changes in the normal
schedule and supervision of operational scheduling cell located at Briefing Room.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 258
Job Title
Job Reference No.
Asst. Mgr Operations/Briefing Control
5.2.2.3
 Issues daily Final Crew Position for cabin crew pickup and drop. Monitors the crew rosters
accordingly and keeps it up to date. Supervises cabin crew mail dispatch.
 Keeps crew families informed of revised patterns on account of operational changes, sickness
and diversions.
 Coordinates with Assistant Manager (Planning) for any change in slip patterns etc.
 Assist in the preparation of monthly attendance of staff and officers working under Manager
Flight Service (Operation)
 Coordinate with Assistant Manager (Briefing Control) with regard to discrepancies reported
ex- Briefing Room.
 Any other duties assigned from time to time by higher authorities.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Monitoring Officer
Section
A.
Chapter: 5
Page: 259
Pay Group
Reports to
VI
Asst. Manager Monitoring
Location
Job Code
5.2.2.4
KHI
Job Specifications:
preference.
Work Experience:

At least 5 years as cabin crew and or 5 years
in automation Scheduling/Monitoring or 5
years of computerized scheduling.
 Ensures planned roistering and scheduling of cabin crew and investigate discrepancies for day
to day operation.
 Ensures systematic and planned roistering and scheduling of cabin crew.
 Coordinate with central control and Briefing Room for changes in planned schedule, delays,
diversions, cancellation, Situation Room, Extra Section and initiate necessary action.
 Actions operational telex messages and maintains proper record.
 Monitors proper utilization of cabin crew and actions day to day changes in flight pattern and
duty roster.
 Maintains and coordinates for crew required to be detailed for training.
 Ensure crew is made available for investigation / enquiries whenever required.
 Monitor preparation and circulation of final crew position and other operational duty letters.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 260
Doc # HRA/JDM/04
Job Title
Job Reference No.
Monitoring Officer
5.2.2.4
 Coordinates for detailing of extra cabin crew on marketing requirement.
 Monitors individual scheduling discrepancies and initiate corrective action.
 Maintains record of cabin crew passports and visa.
 Monitor preparation and submission of cabin crew attendance on monthly basis.
 Any other duty assigned by from time to time.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 261
Job Title
Scheduling Officer
Pay Group
Reports to
V/VI
Manager Operations & Scheduling
Section
Location
KHI
Job Code
5.2.2.5
Work Experience:

At least 5 years as cabin crew and or 2 years
in Automation Scheduling and Monitoring.
 Quality Management System(Prefer)
 Monitors Final Crew Position to ensure full complement of crew.
 Ensures crew complement as per final crew position, arranges standby crew when required
from the list of standby.
 Coordinates with Flight Control / GOC, Situation Room regarding aircraft movement, extra
Section, delay and diversion for necessary action required in respect of crew movement.
 Coordinates with M.T. Section regarding changes in final crew position with regard to pickup
/ drop of crew.
 Make alternate crew arrangement against Casual Leave, Sick Report, Refusal and nonavailability.
 Records all changes neatly on copies of final crew position.
 Remains in contact with Head Office scheduling unit during office hours and advises changes
in final crew position and aircraft movement.
 Checks and record actual movement against out-going / in-coming crew position.
 On weak ends / holidays amends final crew position of following day / days as per actual
movement / utilization to ensure full complement and standby crew.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 262
Doc # HRA/JDM/04
Job Title
Job Reference No.
Scheduling Officer
5.2.2.5
 Advises names of crew for G.D. where applicable.

Prepares sick report, casual leave, refusal and non-availability Performa’s and maintains
scheduling log for information and record.
 Prepares passage authority, crew accommodation form and out station allowances form.
 Any other duty assign from time to time.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Briefing Officer
Section
A.
Pay Group
Reports to
V/VI
Location
Job Code
5.2.2.6
KHI
Job Specifications:
preference.
B.
Chapter: 5
Page: 263
Work Experience:

At least 08 yrs as cabin crew and or 5 yrs in
briefing room monitoring
/planning/computerized scheduling.
 Overall responsibility of Briefing Room function during his shift provides complete
information to crew prior to boarding.
 Works closely with various agencies at the Airport for assuring optimum in-flight efficiency.
 Provides all relevant information to cabin crew regarding a particular flight prior to boarding.
 Ensures full complement as per final crew position.
 Coordinates with all concerned agencies including Situation Room and Scheduling to ensure
on time departures of flight.
 Takes necessary action in case of delays, diversion of flight.
 Actions telexes and other information are pertaining to flights during off office hours.
 Takes on the spot decision regarding casual leave, change of crew etc. when necessary
particularly on holidays and during off office hours.
 Ensure maintenance of record / log of all function during his shift.
 Ensures proper handing / taking over.
 Ensures maintenance / distribution / receipt of important mail, briefing points and
instructions.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 264
Doc # HRA/JDM/04
Job Title
Job Reference No.
Briefing Officer
5.2.2.6
 Arrange tickets for crew traveling Supernumerary.
 Ensure receipt of flight service log / cabin technical log from all flights and dispatches to the
sections on all working days.
 Proper maintenance of discipline, equipment and cleanliness of Briefing Room.
 Ensure distribution of various items including important mail, circular, briefing points
addressed to cabin crew.
 Deals with crew day to day operation in respect of briefing, crew movement and roistering.
 Coordinates with Central Control, Ground Operation Control, Field Service and Motor
Transport Section to obtain relevant information regarding all flights departing / arriving in
his shift.
 Provides specific information to crew regarding a flight as per laid down procedures.
 Monitors final crew position to ensure full complement of crew.
 Arranges pick up and drop of crew as necessary. Detail and arrange standby crew.
 Maintains Briefing Log, ensures proper handing / taking over.
 Ensure cleanliness and maintenance of Briefing Room.
 Any other duties assign from time to time.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Pay Group
Reports to
V/VI
Asst Manager Planning & Statistics
Location
KHI
5.2.2.7
AIMS Controllers
Section
Planning
A.
Chapter: 5
Page: 265
Job Specifications:
 Degree in relevant disciplines of IT will
be given preference.
Work Experience:
 At least 5 years as cabin crew and or 3 yrs in
Roistering, Planning /Scheduling.
 IT & Data control skills
 Coordination with DGM
 To coordinate with IT department for any updating / modification requirement in AIMS
required by user department.
 They can be assigned in briefing / scheduling / planning for different assignments.
 Updating data of Cabin Crew regarding duty / qualification / training etc
 To assist DBO’s / Scheduling Officers & Planning officers.
 To ensure equal distribution of flying hours.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 266
Job Title
Pay Group
Reports to
IV
Scheduling Supervisor/Comp Operator
Section
Location
KHI
5.2.2.8
Work Experience:
 Graduation from recognized University.

At least 5 yrs as Cabin Crew and or 2 yr in
Automation scheduling and monitoring.
 Handle cabin crew duty rosters and maintains record of duty performed, leave, sickness etc.
 Will be responsible to handle and maintain cabin crew duty roster.
 Will maintain proper record of duty performed, Privilege Leave, Casual Leave, Sick Leave,
Rest Period and Off Days.
 Will submit report for irregularities in duty.
 Will detail crew for various courses in PIA Training Centre.
 Will be responsible to record and action individual cases for restricted duty.
 Will maintain record of request flights, mutual change of flights and other pertinent
information.
 Will prepare duty letters, final crew position and return crew position as per existing policy.
 Will prepare monthly attendance of cabin crew.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 267
Job Title
Job Reference No.
Scheduling Supervisor/Comp Operator
5.2.2.8
D. Job Objectives (if defined):
_______________________________________________________________________________________________________________
Rev.0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 269
Job Title
Pay Group
Reports to
IV
Manager Operation & Scheduling
Dispatch Supervisor
Section
Location
KHI
5.2.2.9
Work Experience:
 Intermediate and preference will be given to
graduate.
 At least 01 years experience in Courier
service.
 Aware of locations/areas in city of
employment.
 Knowledge of retrieving data from
relevant database
 Familiarization of locations of Crew residence.
 Coordinate with Scheduling, Briefing and Monitoring & Standards for any relevant document
that needs to be delivered to Cabin Crew.
 Coordinate availability of Dispatch riders.
 Ensure D/Rs deliver letters/document to crew in time.
 Manage received and dispatch office mail.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Deputy GM Planning
A.
Chapter: 5
Page: 270
Pay Group
Reports to
IX
GM Flight Services
Section
Location
Planning
KHI
5.2.3
Job Specifications:
 Graduation from a recognized University,
Work Experience:
 At least 08 years as Crew and or 3 yrs
in Computerized Crew Scheduling.
 Analyze the effect of changes to routes and schedules and equipment on Cabin Crew
requirements. Develop Crew Manpower projections for these needs in both, the short and
long term.
 Develop cost effective crew slip patterns to meet schedule requirements, ensuring optimum
crew utilization. Arrange Hotel accommodation for Crew at out stations for new schedules.
 Develop Manpower projections for Cabin Crew requirements, to be met by recruitment and
up-grading, recognizing the lead time required to train Cabin Crew for advanced and
sophisticated equipment.
 Analyze proposed monthly schedules and suggest adjustments to maximum Crew utilization.
 Ensure that passports / documents and necessary visas are current for Cabin Crew.
 To ensure optimum utilization of Cabin Crew to meet schedule and non scheduled operations
by efficient slip patterns, roistering and monitoring to establish effective control of Crew
movement.
 Develop efficient and economic slip pattern to meet the schedule requirement.
 Prepare crew roster ensuring equitable, efficient and economic utilization of cabin crew
within the terms of corporate regulations.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 271
Job Title
Job Reference No.
Deputy GM Planning
5.2.3
 Monitor the implementation of cabin crew roster and provide replacement where necessary.
 Maintain close liaison with Corporate Planning, Flight Control and Situation Room for
information’s pertaining to regular flight schedule.
 Ensure that the hotel accommodation for Cabin Crew at foreign stations and within Pakistan
is up to the standard.
 Any other assignment given by competent authorities.
_______________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Chapter: 5
Page: 272
Pay Group
Reports to
VIII
DGM Planning
Manager Planning
Section
Location
Planning
KHI
5.2.3.1
preference.
 Quality & Analytic Skills.
Work Experience:
 At least 08 years as Cabin Crew and 3 yrs in
computerized Scheduling/Monitoring or 5 year
computer scheduling.
 Prepare Cabin Crew rosters in accordance with laid down policy to ensure equitable flying
duties to all crew and arrange built-in training, leave etc. in the roster.
 Plan Crew pattern for extra sections, special and VVIP Flights as per Corporations
requirement.
 Prepare Cabin Crew hotel room requirement at all slip stations.
 Evolves most feasible Crew slip pattern for the forthcoming schedule of the airline.
 Makes the transition arrangements with close liaisons from Situation Room for switching
over and schedule to the other.
 Ensure proper blocking of seats for Cabin Crew proceeding supernumerary as per schedule
requirements.
 Provides proper standby system so as to avoid changes in the roster.
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Job Title
Job Reference No.
Manager Planning
5.2.3.1
 Keep close liaison with the office of Assistant Manager (Crew Recruitment, Training &
Certification) and Assistant Manager (Monitoring & Standards).
 Keeps up to date record of roster so as answer various queries and certify hotel bills etc.
 Ensures printing and distribution of crew roster well in time.
 To arrange hotel requirement at all cabin crew slip stations and make arrangements for its
availability.
 Any other assignment given by competent authority.
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Job Title
Assist Manager Planning
Chapter: 5
Page: 274
Pay Group
Reports to
VII
MGR Planning & Statistics
Section
Location
Planning
KHI
5.2.3.2
B.
Work Experience:

At least 08 yrs as Cabin Crew and or 3 years
in Automation. Scheduling & Monitoring or
08 yrs experience of computerized
scheduling.
 Prepares cabin crew slip patterns in accordance with the change in the schedules from time to
time.
 Prepares cabin crew slip patterns in accordance with existing policy and works out cabin crew
advance.
 Advises all concerned interline arrangement for cabin crew positioning, consequent to change
 Works out the hotel accommodation requirement according to the slip patterns and advises to
all concerned well in advance.
 Ensures proper blocking of supernumerary seats for cabin crew as per requirement of slip
patterns keeps close liaison with the reservations.
cabin crew.

Assists Assistant Manager Planning in working out the financial implications on slip
allowances, hotel accommodation, flying allowance and meal allowance of cabin crew.
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Page: 275
Job Title
Job Reference No.
Assist Manager Planning
5.2.3.2
 Deals with the queries from cabin crew / scheduling officers Monitoring concerning to change
 Keeps close liaison with Central Control and Situation Room in the Flight Operations and
takes the follow up action due to change of aircraft, schedule, delays, diversions and advises
revised cabin crew movements to all concerned stations on priority.
B. Job Objectives (if defined):
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Job Title
Sr. Planning Officer
A.
Chapter: 5
Page: 276
Pay Group
Reports to
VI
Manager Planning & Statistics
Section
Location
Planning
KHI
5.2.3.3
Job Specifications:
Work Experience:
 At least 5 yrs as cabin crew and or 5 years in
planning /roistering or 5 yrs of computerized
scheduling.
 Quality Management System (Prefer).
 Prepares duty cycle roster for cabin crew in accordance with the changes in slip patterns from
time to time.
 Prepares cabin crew duty cycle rosters in accordance with the Management’ s policy
regarding duty time limitations and assuring equitable flying hours and slip hours to all cabin
crew.
 Prepares separate duty cycle roster for foreign airhostesses, keeping in view their marketing
requirement to cover specific routes due to language problem.
 Prepares separate duty cycle rosters for Training & Check Pursers for in-flight performance
check and on the job training of cabin crew.
 Works out monthly average slip hours and flying hours on each and every duty cycle roster of
cabin crew.
 Works out transitions in consequent to changes / revisions of duty cycle roster.
 Prepares day wise time table for cabin crew as advised by Assistant Manager Planning.
 Assists Assistant Manager Planning for analyzing cabin crew requirement in accordance with
fleet plan of the Corporation.

Maintains up to date record of duty cycle rosters so as to have a proper flights sequence in
future roistering.
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Job Title
Job Reference No.
Sr. Planning Officer
5.2.3.3
 Keeps close coordination with the Scheduling Officers in the Scheduling Cell of Flight
Services to ensure proper implementations of duty cycle rosters.
 Keeps up to date category-wise data of cabin crew.
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Job Title
Chapter: 5
Page: 278
Pay Group
Reports to
VII
Asst Manager Planning & Statistics
AIMS Administrators
Section
Location
Planning
KHI
5.2.3.4
B. Job Specifications:
 Coordination with DGM
Work Experience:
 IT & Data control skills.
 Supervisory skills.
 Computerized scheduling on AIM Software.
 IT management courses.
C. Job Description & Responsibilities:
 To ensure equal distribution of workload / international & domestic layover hours among
Cabin Crew & all bases.
 To supervise roistering.
 To prepare cost effective crew routes.
 To coordinate with IT department for any updating / modification requirement in AIMS
required by user department.
 Managing & Updating data of Cabin Crew regarding duty / qualification / training etc
_______________________________________________________________________________________________________________
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Job Title
Chapter: 5
Page: 279
Pay Group
Reports to
VI
Manager Planning
Sr. Roistering Officer
Section
Location
Planning
KHI
5.2.3.5
Work Experience:
preference.
Roistering, Planning /Scheduling
 Prepares duty cycle roster for cabin crew in accordance with the changes in slip patterns from
time to time.
 Prepares cabin crew duty cycle rosters in accordance with the Management’ s policy
regarding duty time limitations and assuring equitable flying hours and slip hours to all cabin
crew.
 Prepares separate duty cycle roster for foreign airhostesses, keeping in view their marketing
requirement to cover specific routes due to language problem.
 Prepares separate duty cycle rosters for Training & Check Pursers for in-flight performance
check and on the job training of cabin crew.
 Works out monthly average slip hours and flying hours on each and every duty cycle roster of
cabin crew.
 Works out transitions in consequent to changes / revisions of duty cycle roster.
 Prepares day wise time table for cabin crew as advised by Assistant Manager Planning.
 Assists Assistant Manager Planning for analyzing cabin crew requirement in accordance with
fleet plan of the Corporation.

Maintains up to date record of duty cycle rosters so as to have a proper flights sequence in
future roistering.
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Job Title
Job Reference No.
Roistering Officer
5.2.3.5
 Keeps close coordination with the Scheduling Officers in the Scheduling Cell of Flight
Services to ensure proper implementations of duty cycle rosters.
 Keeps up to date category-wise data of Cabin Crew.
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Doc # HRA/JDM/04
Job Title
Sr. Statistical Officer
A.
Chapter: 5
Page: 281
Pay Group
Reports to
VI
Manager Planning
Section
Location
Planning
KHI
5.2.3.6
Job Specifications:
Work Experience:
preference.

At least 05 years in data collection or 5 years of
computerized scheduling.
 Update and monitor the block hours as per Flight Log.
 Plans to verify check certify International Slips.
 Keep close liaison with Flight Operation to monitor Cabin Crew block hours as per official
Flight Log.
 Update the record for Cabin Crew allowances.
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Job Title
Pay Group
Reports to
V
Manager Planning & Statistics
Programmer/Automation Officer
A.
Section
Location
Planning
KHI
5.2.3.7
Job Specifications:
preference.
B.
Chapter: 5
Page: 282
Work Experience:
 At least 5 years as Cabin Crew and or 2 years in
Automation/Scheduling & Monitoring.
 Keeps the computer updated for all necessary information regarding Cabin Crew.
 Plans Maintains record of leave e.g. P/L M/L LWP C/L of the Cabin Crew and sends the
same to mainframe computer.
 Prepares attendance sheets/registers every month as per duty rosters provided by Roistering
officer for Cabin Crew.
 Ensures printing of duty rosters of all Cabin Crew every month.
 Maintains history of all transfers/joining reports with effective dates.
 Responsible to record and action individual cases for restricted duty.
 Ensures on time completion and printing of final Crew position.
 Prepares duty letters, final Crew position and return Crew position as per existing policy.
 Prepare monthly attendance of Cabin Crew.
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Page: 283
Job Title
Job Reference No.
Programmer/Automation Officer
5.2.3.7
_______________________________________________________________________________________________________________
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Job Title
Deputy GM Crew Recruitment, Training &
Certification
Section
Crew Recruitment, Training& Certification
A.
Chapter: 5
Page: 284
Pay Group
IX
Reports to
GM Flight Services
Location
5.2.4
KHI
Job Specifications:
 Graduation from a recognized
given preference.
Work Experience:


At least 08 yrs as Cabin Crew or 05 yrs as
senior cabin crew or 08 yrs as Training
Instructor in Flight Service.
Minimum 3 years Training Experience as a
Manager
 To coordinate Crew certification as per CAA requirements.
 To develop and Plan Manpower Recruitment and Training requirement after the receipt of
approved Manpower requirement of the Cabin Crew from Scheduling and Operations.
 To ensure Crew are trained and certified as per the airline policy and CAA requirement.
 To ensure that all subordinates staff performs their duties as per their job descriptions.
 To develop new courses for the development of Cabin Crew.
 To develop long and short term job succession plans for Training, Development and
Development of existing Staff.
 To establish Recruitment Standard of different categories of Staff and process Cabin Crew
recruitment as and when required.
 To plan yearly training programs for all categories of Cabin Crew in coordination with Chief
Instructor Flight Service, DGMs (Operations/Standards) and ensure its implementation.
_______________________________________________________________________________________________________________
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Page: 285
Job Title
Job Reference No.
Deputy GM Crew Recruitment, Training & Certification
5.2.4
 To revise Refresher courses for Cabin Crew in the light of feedback provided by Performance
/ Quality Control for achieving optimum level of productivity.
 To ensure that changes in Safety Equipments & Procedures are developed, processed by
DGM Monitoring & Standard and after printing are provided to DGM Crew Recruitment,
 Training & Certification for insertion in the manual and is circulated by DGM Crew
Recruitment, Training & Certification to all the Cabin Crew.
 To prepare Revenue / Capital Annual Budget estimates in coordination with other DGM’s
FSD and Finance Manager (Flight Service Division)
 To ensure adequate welfare activities in the division for maintaining high moral of the Cabin
Crew.
 To ensure expeditious disposal of Administrative and disciplinary cases of the division.
 To develop Training Syllabi for different basic/refresher development courses for different
cadres of Cabin Crew.
 To monitor the Training as per syllabus in the PTC.
 Any other assignment given by competent authority.
_______________________________________________________________________________________________________________
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Doc # HRA/JDM/04
Chapter: 5
Page: 286
Job Title
Manager Evaluation Certification
Section
Crew Recruitment/Training/Certifications
Pay Group
VIII
Reports to
DGM Recruitment/Training/Certifications
Location
5.2.4.1
KHI
preference.
Work Experience:
 At least 08 yrs as Cabin Crew or 05 yrs as
senior Cabin Crew or 05 yrs in flight services.
 Quality Management System.(Prefer)
 To ensure all requirements of CAA are met regarding Competency of Cabin Crew.
 To ensure that Crew are detailed on flights holding valid Competency Certificate for type of
equipment.
 To coordinate with PTC, Flight Operations, Corporate Safety, CAA.
 To develop training program to meet short term and long term requirements based on the
operating plans. Coordinates with all concerned in this regard.
 To develop new / revised service procedures in the syllabus in coordination with AM (QA)
and AM (Training & Certification).
 To develop and organize Safety Equipment & Procedure (SEP) drills (Mandatory requirement
by CAA).
 To develop and ensure maintenance of accurate and up to date record of validity of
competency certificate of Cabin Crew for all types of aircrafts that are required as per CAA
regulations.
 To develop recruitment standard of Cabin Crew as and when required.
 To develop and plan yearly training program for all categories of Cabin Crew in coordination
with Chief Instructor (Flight Services), DGMs (Operations & Scheduling / Standards ) and
ensure its implementation.
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Page: 287
Job Title
Job Reference No.
5.2.4.1
 To revise refresher courses for Cabin Crew in the light of feedback provided by Performance
Evaluation / Quality Assurance for achieving optimum level of productivity.
 . To ensure that all subordinating staff performs their duties as per their Job Description.
 Any other assignment given by the Management.
_______________________________________________________________________________________________________________
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Chapter: 5
Page: 288
Job Title
Pay Group
VIII
Manager Recruitment & Training
Section
Location
KHI
Reports to
DGM Recruitment/Training/Certifications
5.2.4.2
Work Experience:

preference.


At least 08 yrs as Cabin Crew or 5 yrs as Senior
Cabin Crew and 5 years in flight service.
Communicative Skills.
Computer literate.
 Quality Management System.(Prefer)
 To ensure recruitment and training of Cabin Crew as per requirement of Corporation and
CAA.
 To develop syllabi and training programs in coordination with PIA Training Centre.
 To coordinate with PTC, Scheduling / Standards , Employment Section, Corporate Safety,
Chief Flight Surgeon, and CAA for above functions.
 To ensure highest standard of training to PIA Cabin Crew.
 To ensure that all subordinating staff performs their duties as per their job description.
 To ensure quality Management at PIA Trainees Hostel.
 Any other assignment given by the management.
 To ensure Recruitment of competent hands against available vacancies according to the
Recruitment policy.
 To ensures completion of employment formalities on priority basis.
 To ensure maintenance of all pertinent personal data of new entrant in the personal files and
Personal Evaluation dossiers through prescribed set of employment forms.
 To maintain up to date statistical information regarding approved strength and vacancy
position of the Department / Section (HRB).
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Page: 289
Job Title
Job Reference No.
Manager Recruitment & Training
5.2.4.2
 To initiate, process and follows up with employment / personnel section on filling up of staff
vacancies, promotion and transfer.
 To develop training syllabi in coordination with PIA Training Centre so as to ensure highest
standards of training to PIA Cabin Crew in accordance with CAA requirements.
 To monitor the implementation of training programs so as to ensure availability of trained
crew as per laid down standards.
 To ensure incorporation of new / revised safety and flight services procedures in the syllabi
developed for training of cabin crew. Coordinates with the Assistant Manager Quality
Assurance in this connection.
 To coordinate with PIA Training Centre in all practical class room / mock up training for
effective implementation of training programs.
 To assist new entrants with various formalities such as employment ID card, Medical Card
approval etc.
_______________________________________________________________________________________________________________
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Page: 290
Job Title
Pay Group
Reports to
VI
Inspections & Evaluation Officer
Section
Location
5.2.4.3
KHI
C. Job Specifications:
preference.
Work Experience:

At least 05 years as Cabin Crew or 2 years as
Flight Purser in flight services
 Quality Management System.(Familiarization)
D. Job Description & Responsibilities:
 To monitor cabin crew operate flights with valid competency certificates.
 To maintain crew records for validity of competency certificates.
 To coordinate with PTC, Scheduling and Standards & Monitoring.
 To plans training of Cabin Crew as per recruitment plan given by Assistant Manager Training
& Recruitment.
 To assess and program training schedule with PIA Training Centre.
 To plan program and monitor evacuation drills and coordinate on the job training for all
categories of Cabin Crew.
 Maintain training records of all Cabin Crew and coordinate with performance cell for dossier
entry for safety and In-flight Services.
 Incorporate new procedures into training program.
 Inspects bases to check, coordinate and evaluate training programs and schedule.
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Chapter: 5
Page: 291
Job Title
Crew Welfare Officer
Section
Pay Group
Reports to
VI
Manager & Recruitment Training
Location
KHI
5.2.4.4
preference.
Work Experience:
 At least 05 yrs as Cabin Crew or 02 yrs as
Senior Cabin Crew.
 Assist Manager Training & Recruitment in matters pertaining to welfare, grooming, saleable
and establishment / assessments.
 Ensure development of long term Cabin Crew welfare planning.
 Work closely with other assistant Managers of the section in matter related to Crew and Staff
welfare.
 Assist the family of Crew members in case of any emergency while they are on out station
duty.
 Initiate cases for approval and procurement of capital items. Maintain inventory of office
equipment, furnishers and other assets.
 Handle all matters regarding saleable, investigate shortages including write off / recovery
action in coordination with support agencies.
 Deal with peculiar problems of Female Cabin Crew.
_______________________________________________________________________________________________________________
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Doc # HRA/JDM/04
Job Title
Job Reference No.
Crew Welfare Officer
5.2.4.4
 To conduct all interviews of Cabin Crew with regard to redress of grievances with Director
Flight Operations and General Manager Standards Inspections.
 Any other duties assigned by competent authority.
_______________________________________________________________________________________________________________
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Chapter: 5
Page: 293
Job Title
Manual Officer
Section
Pay Group
Reports to
VI
Location
5.2.4.5
KHI
Work Experience:
preference.

At least 05 yrs cabin crew or 2 yrs as Senior
Cabin Crew or 5 yrs in Flight Services.
 Assist Assistant Manager-Performance Evaluation of certification in matter related to SEP
Manual insertions, Updates and distribution among the Cabin Crew and all concerned.
 Ensure printing of SEP insertions and follow-up.
 Ensure timely distribution of insertions/manual to all Cabin Crew and PTC (Trainees).
 Co-ordination with concerned sections or department for manual updates and insertions.
 Co-ordinates with CAA Pakistan for SEP Revisions or insertions.
 Any other duties assigned by the competent authority.
_______________________________________________________________________________________________________________
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Chapter: 5
Page: 294
Job Title
Matron
Section
Pay Group
VI
Reports to
Manager Training & Recruitment
Location
5.2.4.6
KHI
Work Experience:
preference.

At least 5 years as Matron in reputable
Organization or 2 years as Cabin Crew in
officer cadre
 Complete management and maintenance of Hostel Affairs.
 Implementation of Hostel rules applicable to residents of hostel
 Ensure all applicable facilities are available
 Responsible to maintain discipline in the hostel.
 Any other assignment given by the management
 Complete Management, control of hostel. Allocation and supervision of duties and leave.
 To issue daily stores and supervise daily operation.
 To conduct spot check to ensure cleanliness of premises, bed rooms, common room, kitchen
and gardens.
 Maintenance of crockery, linen etc.
 Preparation and submission of inventory on quarterly, half yearly and yearly basis.
 Control wastage of electricity and water.
 To maintain account and record of purchases, budget control and exercise economy by
controlling wastage.
 To exercise Inventory control of all assets in hostel.
_______________________________________________________________________________________________________________
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Job Title
Job Reference No.
Matron
5.2.4.6
 To implement Hostel rules applicable to residents, submit report on residents when action
required.
 To suggest ways and means to bring about improvement.
_______________________________________________________________________________________________________________
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Job Title
Manager Flight Services
Chapter: 5
Page: 296
Director’s Secretariat
Pay Group
Reports to
VIII
GM Flight Services
Section
Location
Cabin Crew Bases
ISB/LHE/PEW
5.2.5.1
 Management, Tech, Communication
Training. Computer literate of computerized
scheduling
Work Experience:
 At least 08 years as Cabin Crew and or 5 yrs
in Computerized Scheduling &Monitoring.
 Quality Management
 System.(Familiarization)
 To ensure strict compliance to their department/division operational safety and security functions
and also ensuring operation are provided with necessary resources.
 Monitors Cabin Crew Performance and ensures implementation of In-flight standard on board
PIA flights, operated by LHE/ISB/PEW based crew. Supervise Hotel and Cabin Crew on slip
and in transit.
 To ensure that Cabin Crew layover pattern and flights are done according to the plan laid down
by the Head Office.
 Coordinates with the Head office in the event of any dislocation of duties and movement of
Cabin Crew.
 Coordinates on Cabin Crew pickup and drop and other transport requirements.
 Make alternative arrangements in the events of any sick reports, non-availability of Crew
members etc.
 Coordinates with the Traffic and Immigration for any Supernumerary travels and keep them
informed as to which Crew are operating flights.
 In emergency make Visa arrangements whenever required.
 To keep the Crew informed of any delays changes in time of operations etc.
____________________________________________________________________________________________________________________
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Job Title
Job Reference No.
5.2.5.1
 Briefing and de-briefing of Cabin Crew at ISB/LHE/PEW Airports and keep a check on their
grooming and uniform turn out.
 To make and supervise Cabin Crew accommodation arrangements and ensure that
o
Crew members are not kept waiting for their rooms.
o
Coordinate with hotel management for proper utilization of rooms.
o
Check that bills and invoices submitted by the authorities are in order and that they are
promptly paid.
 Inspects the aircraft on arrivals and departures ensuring cleanliness and that equipment is
supplied according to laid down standards.
 Coordinates with Catering Services, Passenger Service and Flight Operations for smooth
function.
 Process Flight Service Technical Log and Coordinates with support agencies for timely
corrective action.
 Any other duties assigned from time to time by competent authorities.
____________________________________________________________________________________________________________________
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Chapter: 5
Page: 298
Job Title
Pay Group
Reports to
VII
Base Manager Flight Services
(ISB/LHE/PEW)
Assistant Manager Operations
/Scheduling/Monitoring
Section
Location
Cabin Crew Bases
ISB
5.2.5.2
preference.
Work Experience:

At least 08 yrs as Cabin Crew and 5 yrs in
 Overall responsibility of Briefing Room function during his shift provides complete information
to Crew prior to boarding.
 Works closely with various agencies at the Airport for assuring optimum In-flight efficiency.
 Provides all relevant information to Cabin Crew regarding a particular flight prior to boarding.
 Ensures full complement as per final Crew position.
 Coordinates with all concerned agencies including scheduling to ensure on time departures of
flight.
 Takes on the spot decision regarding casual leave, change of Crew etc. when necessary
____________________________________________________________________________________________________________________
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Page: 299
Job Title
Job Reference No.
Assistant Manager Operations /Scheduling/Monitoring
5.2.5.2
 Ensures maintenance / distribution / receipt of important mail, briefing points and instructions.
 Arrange tickets for crew traveling Supernumery.
 Ensure distribution of various items including important mail, circular, briefing points addressed
to Cabin Crew.
____________________________________________________________________________________________________________________
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Job Title
Asst Manager Ops/Sch/Mon
Chapter: 5
Page: 300
Pay Group
VII
Reports to
Base Manager Flight Services (ISB/LHE/PEW)
Section
Location
Cabin Crew Bases
LHE/PEW
5.2.5.3
preference.
Work Experience:
 At least 08 years as Cabin Crew and or 5 yrs in
Comp. Scheduling/Monitoring
 Quality Management system.
 To attend Briefing meeting every morning, provides Briefing points and other relevant
information concerning flights to DGM (Ops).
 Prepare Cabin Crew rosters in accordance with laid down policy to ensure equitable flying duties
to all crew and arrange built-in training, leave etc. in the roster.
 Provides proper standby system so as to avoid changes in the roster.
 Provide flight history on daily basis (non-availabilities) on final crew position, sick report,
transport problems etc. to the DGM (Operations).
 Prepares Cabin Crew slip patterns in accordance with existing policy and works out Cabin Crew
 Ensures proper blocking of Supernumerary seats for Cabin Crew as per requirement of slip
patterns keeps close liaison with the reservations
 Monitor and maintenance and projection of chart regarding C/L, Sick Report, Refusal and nonavailability of cabin crew ex- Briefing Room on daily basis.
 Coordinate with Flight Operation Control, Ground Operation Control, and ensures up to date Inflight information for Cabin Crew prior to departure of flights.
 Maintenance of B/Os flight duty roster and shift register
____________________________________________________________________________________________________________________
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Chapter: 5
Page: 301
Job Title
Job Reference No.
Asst Manager Ops/Sch/Mon
5.2.5.3
to cabin crew and checking of emergency certificate ex-Briefing Room
 To investigate and prepare cases of discrepancies reported by B.O. for necessary corrective
action.
 Deals with the queries from Cabin Crew / Scheduling Officers Monitoring concerning to change
 Verifies and certifies allowances claimed by Crew under various heads as admissible in the
working agreement.
 Assist Manager (Briefing Control) for Crew requirement in case of delays, diversion and rerouting.
 Works out Cabin Crew requirement on future planning accordance with fleet plan of the
Corporation.
 Responsible for Cabin Crew duty rosters and maintains record of duty performed, leave, sickness
etc.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 302
Job Title
Pay Group
Reports to
VI
Manager Briefing Control (ISB/LHE/PEW)
Location
All
Stations
5.2.5.4
Sr. Briefing Officer
Section
Cabin Crew Bases
preference.
Work Experience:

At least 05 yrs as Cabin Crew and 5 yrs in
to Crew prior to boarding.
 Works closely with various agencies at the Airport for assuring optimum In-flight efficiency.
flight.
 Takes on the spot decision regarding casual leave, change of Crew etc. when necessary
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 303
Doc # HRA/JDM/04
Job Title
Job Reference No.
Sr. Briefing Officer
5.2.5.4
 Arrange tickets for crew traveling Supernumerary.
to Cabin Crew.
B. Job Objectives (if defined):
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 304
Job Title
Briefing Officer
Pay Group
Reports to
V
Section
Location
Cabin Crew Bases
All Stations
5.2.5.5
preference.
Work Experience:
 At least 05 yrs as Cabin Crew and 5 yrs in
 Quality Management System.(Familiarization)
to crew prior to boarding.
 Works closely with various agencies at the Airport for assuring optimum in-flight efficiency.
flight.
 Takes on the spot decision regarding casual leave, change of crew etc. when necessary
 Arrange tickets for crew traveling Supernumery.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 305
Job Title
Job Reference No.
Briefing Officer
5.2.5.5
to Cabin Crew.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Pay Group
VI
Sr. Planning/Monitoring Officer
Section
Cabin Crew Bases
Chapter: 5
Page: 306
Reports to
Base Manager (ISB/LHE/PEW)
Location
(ISB/LHE/PEW)
5.2.5.6
preference.
Work Experience:
 At least 05 years as Cabin Crew and or 5 years
in Automation. Scheduling &Monitoring or 5
years experience of computerized scheduling.
 Quality Management System (Familiarization)
 Prepares Cabin Crew slip patterns in accordance with the change in the schedules from time to
time.
 Prepares Cabin Crew slip patterns in accordance with existing policy and works out Cabin Crew
advance.
 Advises all concerned interline arrangement for Cabin Crew positioning, consequent to change
 Works out the hotel accommodation requirement according to the slip patterns and advises to all
concerned well in advance.
 Ensures proper blocking of Supernumerary seats for Cabin Crew as per requirement of slip
patterns keeps close liaison with the reservations.
Cabin Crew.
 Assists Assistant Manager Planning in working out the financial implications on slip allowances,
hotel accommodation, flying allowance and meal allowance of Cabin Crew.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 307
Job Title
Job Reference No.
Sr. Planning/Monitoring Officer
5.2.5.6
 Deals with the queries from Cabin Crew / Scheduling Officers Monitoring concerning to change
 Keeps close liaison with Central Control in the Flight Operations and takes the follow up action
due to change of aircraft, schedule, delays, and diversions and advises revised Cabin Crew
movements to all concerned stations on priority.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Job Title
Pay Group
V/VI
Scheduling Officer
Section
Cabin Crew Bases
A.
Chapter: 5
Page: 308
Doc # HRA/JDM/04
Reports to
Base Manager Flight Services (ISB/LHE/PEW)
Location
ISB/LHE/PEW
5.2.5.7
Job Specifications:

Work Experience:
 At least 5 yrs as Cabin Crew and or 2 yrs in
Automation Scheduling and Monitoring.
Graduation from recognized University,
preference.
 Quality Management System.(prefer)
 Monitors Final Crew Position to ensure full complement of Crew.
 Ensures Crew complement as per final Crew position, arranges standby Crew when required
from the list of standby.
 Coordinates with Flight Control / GOC regarding aircraft movement, extra Section, delay and
diversion for necessary action required in respect of Crew movement.
 Coordinates with M.T. Section regarding changes in final Crew position with regard to pickup /
drop of crew.
 Make alternate Crew arrangement against Casual Leave, Sick Report, Refusal and nonavailability.
 Records all changes neatly on copies of final Crew position.
 Remains in contact with Head Office scheduling unit during office hours and advises changes in
final Crew position and aircraft movement.
 Checks and record actual movement against out-going / in-coming Crew position.
 On weak ends / holidays amends final Crew position of following day / days as per actual
movement / utilization to ensure full complement and standby Crew.
 Advises names of Crew for G.D. where applicable.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 309
Doc # HRA/JDM/04
Job Title
Job Reference No.
Scheduling Officer
5.2.5.7
 Prepares sick report, casual leave, refusal and non-availability preformed and maintains
scheduling log for information and record.
 Prepares passage authority, Crew accommodation form and out station allowances form.
 Any other duty assign from time to time.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Job Title
Pay Group
V/VI
Grooming Officer
Section
Cabin Crew Bases
Chapter: 5
Page: 310
Doc # HRA/JDM/04
Reports to
Base Manager Flight Services ISB/LHE/PEW)
Location
ISB/LHE/PEW
5.2.5.8
Work Experience:
 Graduation from recognized
given preference.
 Diploma/courses in Cosmetics & Beautician.
 Assist Senior Grooming Officer in implementing laid down grooming policy in order to ensure
highest standard of grooming.
 Advise crew members on hair, beauty, make-up and weight problems.
 Issuing of coiffure cards and wings.
 Checking of Hair dressing bills.
 Assist Senior Grooming Officer in maintaining high standard of grooming and uniform turn-out.
 Issues notices on excess weight, poor grooming and excess hair sets.
 Maintenance of records and dossier.
 Action on grooming discrepancies.
 Suggest ways and means to improve grooming.
 Supervise tailoring of uniform and action complaints received on uniform.
 Process cases for issuance of uniform items.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 311
Doc # HRA/JDM/04
Job Title
Job Reference No.
Grooming Officer
5.2.5.8
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Pay Group
Reports to
IV
Asst Manager Ops & Scud (LHE/ISB)
Scheduling Supervisor
A.
Section
Location
Cabin Crew Bases
LHE/ISB/PEW
5.2.5.9
Job Specifications:
Work Experience:
 At least 5 yrs as Cabin Crew and or 2 yr in
Automation scheduling and monitoring.
B.
Chapter: 5
Page: 312
 Handle Cabin Crew duty rosters and maintains record of duty performed, leave, sickness etc.
 Will be responsible to handle and maintain Cabin Crew duty roster.
 Will maintain proper record of duty performed Privilege Leave, Casual Leave, Sick Leave, and
rest Period and Off Days.
 Will submit report for irregularities in duty.
 Will detail Crew for various courses in PIA Training Centre.
 Will be responsible to record and action individual cases for restricted duty.
 Will maintain record of request flights, mutual change of flights and other pertinent information.
 Will prepare duty letters, final Crew position and return Crew position as per existing policy.
 Will prepare monthly attendance of Cabin Crew.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Chapter: 5
Page: 313
Doc # HRA/JDM/04
Job Title
Job Reference No.
5.2.5.9
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 314
Job Title
Pay Group
V/VI
AIMS Controller
Section
Location
Cabin Crew Bases
LHE/ISB/PEW
Reports to
Base Manager FSD (LHE/ISB/PEW)
5.2.5.10
 Coordination with DGM.
Work Experience:
 At least 5 years as Cabin Crew and or 2 yrs in
 IT & Data control skills.
 Computerized scheduling on AIM Software.
 To coordinate with IT department for any updating / modification requirement in AIMS required
by user department.
 They can be assigned in briefing / scheduling / planning for different assignments.
 Updating data of Cabin Crew regarding duty / qualification / training etc
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 315
Job Title
Job Reference No.
5.2.5.10
 Well awareness of the operation of Safety Assessment Management System (SAMS)
 To ensure equal distribution of flying hours.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Pay Group
Manager Quality Assurance
Section
Reports to
Director Customer Services
Director Corporate Safety & QA
VIII
Location
Corporate Safety & QA
A.
Chapter: 5
Page: 316
5.2.6
KHI
Job Specifications:
Work Experience:
preference.
 At least 5 years as Cabin Crew in senior cadre
in Flight Services.
 To ensure strict compliance to their department/division operational safety and security functions
and also ensuring operation are provided with necessary resources.
 Carry out Research & Develop improvement / changes plans.
 Develop policies and procedures on Technical, Quality Control and In-flight Service aspects,
develop and maintain in-flight service manual, circulates general guidance circulars for the
information and implementation by the Cabin Crew.
 To develop policies and procedures on the technical, quality control and other In-flight services
aspects.
 To develop galleys and flight equipment plans in conformity with the required service standards
procedures.
 To ensure development of flight service manual.
 To develop and circulate general circulars literature beneficial to Cabin Crew in the better
understanding of the laid down policies and procedures.
 To work closely with the Assistant Manager Performance Evaluation to ensure that the laid
down policies and procedures are effectively followed.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 317
Job Title
Job Reference No.
5.2.6
 To ensure that effective methods are evolved with regard to handling and maintenance of service
equipment.
 To carry out feasibility studies of technical projects.
 To process cabin technical log, prepare monthly returns of cabin defects to develop trends for
monthly presentation.
 To handle new projects and participates in evolution and induction of A/C equipment.
 To assist Manager Flight Service (Monitoring / Scheduling / Training) to develop TCPs flying
procedure with optimum utilization.
 To perform any other assigned to him by the Manager Flight Service (Monitoring & Standard).
 To maintains liaison with CAA / Flt. Ops / Airport Services.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 318
Job Title
Pay Group
Reports to
VII
Assistant Manager Res & Dev /Quality Assurance
Section
Location
KHI
5.2.6.1
preference.
 Team leadership and communication
skills.
 Analytic Skills.
 Adaptability to Environment shifts.
Work Experience:

At least 5 years as Senior Cabin Crew and 2
years in quality department as a Quality
Auditor and done at least 2 quality audits.
4
 Middle Management Courses.
 Quality Management system all courses.
 Establish Quality and Performance Standards.
 Revising of Performance Standards for improvement of in-house monitoring methods.
 Establish Reports/Inspections technique and other Procedures necessary to monitor service
levels.
 Prepare and monitor Quality performance objectives, set targets and implement a measurement
system in Airport Services Department in coordination with CQA in line with the departmental
and PIA’s Quality Policy.
 Measure performance, compile and analyze the data of all areas on a regular basis including the
customer satisfaction indices.
 Identify the critical areas, determine root cause of the problem and Initiate corrective actions in
coordination with concerned heads and CQA.
 Perform any other tasks/duties on special projects as assigned by GM (FSD) from time to time.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Chapter: 5
Page: 319
Job Title
Assistant Manager Res & Dev /Quality Assurance
Job Reference No.
5.2.6.1
 Schedule Internal Quality Audit as per IOSA/ISO-9001-2000 Standards.
 Perform Internal Quality Audit as per schedule with quality control team.
 Suggests modifications or changes in system and procedures, to enable to airlines to meet
changing conditions.
____________________________________________________________________________________________________________________
Rev. 0
Dated: 18-12-2012
Doc # HRA/JDM/04
Job Title
Pay Group
Reports to
V/VI
Quality Assurance Officer
A.
Chapter: 5
Page: 320
Section
Location
KHI
5.2.6.2
Job Specifications:
Work Experience:
 Supports & Assist AM (QA) and coordinate with QA Department.
 Prepare trend charts on performance of Flight Service Division.
 Maintains records of his/her section.
 Revising of Performance Standards for improvement of in-house monitoring methods.
 Establish Reports/Inspections technique and other Procedures necessary to monitor service
levels.
 Measure performance, compile and analyze the data of all areas on a regular basis including the
customer satisfaction indices.
 Prepares for Internal and external audits.
 Assists Manager to perform internal audits as per schedule with quality assurance team.
 Any other duties assigned from time to time. Establish Quality and Performance Standards.
____________________________________________________________________________________________________________________

Job Title - Pakistan International Airlines

Transcription

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