Building a Better Future - Home Aides of Central New York

2010
Report to the
Community
Building a
Better Future
I
n the four decades of our not-for-profit agency’s history, we have gone through many stages of development
to enable Home Aides of Central New York to thrive in a changing world. Much of our success is due to the
wisdom and vision of our founders who, in 1966, saw the need to give frail, aging and disabled individuals the
support they needed to remain at home. Over time, we have been able to build upon that solid foundation to create
a structure that has held up to the waves of change to continuously meet the needs of our community.
Each decade, the agency has met the challenges of a new world: first to an era of increased government regulations;
then to a period of changing organizational structures and payment systems; and now to a time where there are not
enough resources to meet the needs of a rapidly growing aging population.
To meet these latest challenges, our agency is moving into a world of automation – into a world where we need to
be able to do more with less, to be even more efficient – while maintaining our commitment to quality and customer
service. Once again, we will build our future on the solid foundation of our past to enable aging, ill and frail
individuals to remain at home with dignity and independence.
As our history has proven, the future success of our agency will come from our dedicated team of home health
aides, staff, volunteers, and donors working together to make the vision of our founders a reality today.
Thank you for your support as we travel together toward building a better future for those in need in our community.
Sincerely,
Sandra H. Martin
President
Home Aides of Central New York
Eldercare Foundation
Building a
Solid Infrastructure
M
ajor projects abounded throughout all of 2010. In June, we underwent a construction
project to repair the foundation of the 160-year-old home that houses our
organization. With funding provided by a Community Development Block Grant from the City
of Syracuse, the underground sewer line was replaced, and the crumbling foundation was
repaired. The project allowed us to save the basement of the home, preserving an historic room
in the building and expanding important storage space.
Meanwhile, inside the agency, major technological initiatives were underway. After recognizing
the inefficiency of a paper based system, we applied for several grants to fund the transition
to an electronic patient recordkeeping system. In the fall, the first of two project phases
began with the creation of an electronic nursing record. This record contains the patient
Project: Sewer and Foundation
Repair
Funder: Syracuse Community
Development Block Grant
assessment and facilitates the generation of each person’s individualized care plan. The
process of converting all of our nursing department’s clinical files from paper to digital format
took approximately six months to complete. Laptop computers were purchased for the nurses,
allowing them to replace a 38 page assessment form with a digital record. As a part of this
project, we hired the agency’s first full-time Information Technology
professional, a clear indication of a new digital age for the agency.
Beyond the electronic nursing record system, a new web-based payroll
system and new fundraising software were also incorporated into the agency,
allowing for increased efficiencies in those areas, as well.
“When I first decided to get an
aide for my husband, I was very
concerned about having a stranger
in my house. But when I met your
aide, she put all my concerns to rest;
she was exactly what we needed:
caring, comforting, and competent.”
 client’s wife
Project:
Electronic Medical Records – Phase I
Funders:
• The Allyn Foundation
• The Central New York Community Foundation
• The Rosamond Gifford Foundation
• The Howard Green Foundation
• The New York State Department of Health –
Health Workforce Retraining Initiative
Building a
All of our home health aides are
Bigger Workforce
carefully screened prior to being
hired. We hire “only the best” –
less than 10% of those that apply
are accepted for employment. We also:
• Check work history and
references, conduct drug and
alcohol screening and perform
criminal background checks by
fingerprinting all home health
aides;
• Observe and monitor their
progress as they are trained
in our 75-hour certified home
health aide training program
approved by the New York State
Department of Health.
T
he recruitment and retention of home health aides is a top priority for our agency. As a
result of an increase in the State’s aging population, the New York State Department of
Labor lists personal and home care aides as the fastest-growing occupation in the Central New
York region. At the same time, however, statistics show that the traditional care-giving workforce
(women aged 25 to 44) is decreasing.
Our agency recruits new
home health aides every
day of the week by holding
Open House events, visiting
employment agencies
and attending job fairs at
local organizations. Our
“Neighbors Caring for
Neighbors” program
travels throughout the community to recruit home health aides. The
mobile recruitment office is a place for interested candidates to learn
more about home health aide work, submit an application and be
interviewed.
While recruiting new home health aides is always the norm, locally
as well as nationally, retention of home health aides is a major issue.
Due to a number of issues including low wages and limited benefits,
the turnover rate for home health aides is much higher than the overall
labor force. Typical turnover rates of home health aides are between 40
and 60 percent.
In 2010, our staff employed fresh strategies to retain home health
aides, including more immediate employee recognition for good work,
easier access to a nurse when an aide calls, and increased followup on recent training graduates to ensure a smooth transition from
training to field work. By implementing a number of these retention
strategies, we lowered our turnover rate to less than 35% in 2010.
Recognizing and presenting opportunities for our aides to feel like a part of our “team” are also
important activities at the agency. At the Annual Aide Recognition Dinner we announce our Aide
of the Year honoree. In November, we plan a Home Care Month “Thank You” Reception which is
hosted by the office staff. In December, we organize a day-long “open house” Holiday Party.
WORKING TOWARDS a
“Thank you, thank you,
thank you for the two
wonderful aides who
took care of my husband.
Both ladies had such a
high level of caring and
caregiving. Knowing he
was cared for by the best
helps me through my
journey.”
 client’s wife
Better Future
T
he future of Home Aides of Central New York is dependent upon increasing efficiencies and
mastering new skills. To best serve all the individuals and their family members who need
our help, we must dedicate all of our limited resources to finding, recruiting and retaining qualified
and dedicated home health aides.
Efficiencies don’t come without great cost, however.
That is why the partnership with the Eldercare Foundation is so critical. Together, both
organizations are committed to our common vision: A community where all individuals
receive the love, care and support they need as they age.
2010
Highlights
l
Provided over 252,000 hours of support to 1,400 aging, ill and frail individuals in our
community.
l
Helped over 950 callers with information and referral assistance.
l
Coordinated 144 respite stays for loved ones, giving family caregivers
some relief from their round-the-clock responsibilities. This program is
made available through the financial support of our local legislators and
the State Office on Aging.
l
Saw a 6% growth in Philips Lifeline subscribers, serving a total of 460
clients and helping them reduce their risk when living alone.
l
Hired 54 home health aides, to meet the growing demand for these
critical home care workers.
l
Trained over 40 home health aides in specialty
care programs (Alzheimer’s disease, end of
life, and mental health), resulting in 58% of
the workforce being specialty trained.
l
Graduated one aide from our agency –
supported LPN program.
“We would like to
thank you for coming
into our Dad’s home
and making him feel
so very special.”
 client family
members
2010
Financials
Revenue Sources
Expenses by Service
Community Donations & Events
13%
Government Grants
and Fees
41%
Other Revenue
1%
Lifeline Services
2%
Training
3%
Respite Services
3%
Fundraising
2%
Aide & Nursing
Services
90%
Client Fees
30%
Home Health, Hospice and
Eldercare Agencies
15%
Total Revenue = $6.61 million
Total Expenses = $6.56 million
Our Services
Nursing Service
A registered nurse works with family members to determine the services needed, develop a care
“Your aides brought joy
and a high level of caring
into our home. When
they came, I could do my
errands in peace because
I knew Mom was in
such good hands.”
 client’s daughter
plan for the aide to follow, monitor the condition of the person receiving the service, supervise
the aide activities within the home, and provide updates to family members and physicians.
Home Health Aide Service
Certified Home Health Aides provide assistance with daily living activities such as bathing,
dressing, other personal care, and medication reminders to help keep someone at home.
Homemaker Service
Household service includes tasks such as grocery shopping, meal preparation, laundry, and
light housekeeping.
Companion Service
Periodic visits by a companion aide can provide periodic supervision and cheer older
individuals, giving family members the reassurance that a caring person is checking in on the
situation.
Caregiver Respite Service
We offer full-time caregivers a break from their round-the-clock responsibilities:
 In-home aide service enables caregivers to leave home for a short break each week, or to
leave home for more than a day at a time.
 Temporary out-of-home placement in an adult home (assisted living facility) or nursing
home enables caregivers to leave for a planned break, such as a vacation, or scheduled
surgery. Emergency respite due to sudden illness, death or other unexpected circumstance is
also available.
Lifeline Medical Alert Service
®
A medical alert service enables a person to reach friends and family for help 24 hours a day,
with just the push of a button. Our agency is an authorized Phillips Lifeline® Medical Alert Service
provider.
The
Eldercare Foundation
T
he Eldercare Foundation was established to help support the programs and services of
Home Aides of Central New York. We raise funds through special events, annual giving
campaigns, memorial/honor gifts and planned gifts. The Eldercare Foundation has raised over
$1.66 million in cash donations and another $350,000 in grants for Home Aides of Central New
York since its formation in 2000.
In 2010, we received our largest gift to date – a million dollar bequest from the estate of John
Gallinger. As the first Chair of the Eldercare Foundation board of directors, John’s vision for the
Foundation was that it could be a “force for good in the field of eldercare.” In a letter penned to
us in 2005, he wrote his thoughts on how our community needed to make eldercare a priority,
and how the foundation could “put the wheels in motion to enlarge the pool of caregivers and to
improve their skills.” We believe John would be pleased to see how far the Foundation has come
since its founding in 2000.
We appreciate all of our donors who support our mission, and we thank each of you
for your support over the past year.
John Gallinger
The
Heritage Society
(Lifetime Giving)
T
he Heritage Society
recognizes those donors
who have contributed gifts since the
start of the Eldercare Foundation
in 2000. We thank these
special donors for their lifetime
The Renaissance Level
The Victorian Level
Gifts of $100,000 and above
Gifts of $25,000 - $49,999
John M. Gallinger* Trust
State of New York with special thanks to
Senator John DeFrancisco
State of New York with special thanks to
Senator David Valesky
Allyn Foundation
Ed & Angela Bernat
Sandra H. Martin
David Murray & Judy Sayles
Pathfinder Bank
The Gifford Foundation
commitment to Home Aides of
The Baroque Level
Central New York and the Eldercare
Gifts of $50,000 - $99,999
Foundation.
Central New York Community Foundation
Community Health Foundation of Western &
Central New York
The Golden Age Level
The Nouveau Level
Gifts of $10,000 - $24,999
Gifts of $5,000 - $9,999
Anna D. Mahan Foundation
Margy & Sal Bellavia
Bond, Schoeneck & King, PLLC
Grady Buchan
The Chubb Corporation
Cygnus Management Foundation, Inc.
The Howard A. Drescher Foundation
Excellus BlueCross BlueShield
Dr. Donald Grover*
Harris Beach PLLC
Kim Hogrefe
Key Foundation
Lockheed Martin Employee Federated Fund
National Grid
New York State Office for the Aging with special
thanks to Assemblywoman Joan Christensen
New York State Department of Health with special
thanks to Assemblyman William Magnarelli
Susan and Leonard Schilling
Nan and Carter Strickland
Sutton Companies
Ancor, Inc.
Mary and Carl Austin
Bowers & Company CPAs, PLLC
Carlisle Companies, Inc.
Community Bank System, Inc.
Dermody, Burke & Brown, CPAs, LLC
John Gallinger*
Bob and Kim Greiner
Herbert S. and Eleanore L. Howard Charitable
Foundation
Hiscock & Barclay, LLP
Honda City
Hospice Foundation of Central New York
Bonnie & Katie Howell
Dr. Peter & Mary Huntington
King and King Architects
Kinney Drugs Foundation
Elizabeth V. Long
Morgan Stanley
Gail* & John Perry
Pyramid Brokerage Company, Inc.
George A. Shaheen, M.D.
SRC/SRCTec
Wegmans Food Markets
* deceased
Circles of Trust
(Annual Giving)
(cash gifts received from Jan. 1 – Dec. 31, 2010)
Platinum Circle
Gold Circle
T
Gifts of $10,000 and above
Gifts of $5,000 - $9,999
Allyn Foundation
Grady Buchan
John M. Gallinger* Trust
Lockheed Martin Employee Federated Fund
generous annual donors who
David Murray & Judy Sayles
value the care and compassion
The Gifford Foundation
he Circles of Trust
Society recognizes
given to our clients each day.
This Society acknowledges
annual gifts contributed to both
Home Aides of Central New York
and the Eldercare Foundation.
Silver Circle
Gifts of $2,500 - $4,999
Ed & Angela Bernat
Cygnus Management Foundation, Inc.
Gilberti Stinziano Heintz & Smith, PC
Harris Beach PLLC
Sandra H. Martin
Nan and Carter Strickland
Bronze Circle
Hueber-Breuer Construction
Co., Inc.
Bailey, Haskell & LaLonde Agency
Gifts of $1,000 - $2,499
Kinney Drugs Foundation
Margy & Sal Bellavia
Elizabeth V. Long
Terri Boyce
Bond, Schoeneck & King, PLLC
The Marsellus Family
Bottar Leone, PLLC
Nancy A. Bottar
Oneida Savings Bank/Bailey Haskell
& LaLonde
Dr. Frederick and Virginia Parker
Caps & Campers RV
R&R Janitorial Service Inc.
Sherry Martin Russell
Nancy & Tony Marshall
Community Health Services
Foundation, Inc.
Paul and Barbara Stepien
Bowers & Company CPAs, PLLC
Pathfinder Bank
Crown Risk Management, LLC
SUNY Upstate Medical University
The Chubb Corporation
Loren Pratt/CSC, Inc.
Eric Mower & Associates
Testone, Marshall & Discenza, LLP
John & Christine Clark
Susan and Leonard Schilling
Excellus BlueCross BlueShield
The Events Company
Dr. and Mrs. William Clark
George A. Shaheen, M.D.
JoAnne Falcone
Phyllis Tipper
Community Bank System, Inc.
SRC/SRC Tec
First Niagara
Dorothy and Jack Dee
Stickley, Audi & Co.
Fust Charles Chambers LLP
Visiting Nurse Association of
Central New York
The Howard A. Drescher Foundation
SUNY Upstate Office of Geriatricians
Grimaldi & Nelkin CPAs, PLLC
Empower Associated Services, Inc.
Sutton Companies
Haylor, Freyer & Coon
Alfred Falcone, MD
Syracuse Fiber Recycling, LLC
Honda City
Patron’s Circle
Gear Motions Foundation
Michael Wilson
Dr. Pamela Horst and Thomas
Dennison
Gifts of $250 - $499
Ambassador’s Circle
Dr. Peter & Mary Huntington
Gifts of $500 - $999
J.B. Kane Office Services, Inc.
Alzheimer’s Association, Central
New York Chapter
Key Foundation
Anaren, Inc.
T.H. Kinsella, Inc.
ARC of Onondaga
Metro Mattress
Frank P. Arkinson
Hancock Estabrook, LLP
Herbert S. and Eleanore L. Howard
Charitable Foundation
Hiscock & Barclay, LLP
Kim Hogrefe
Hospice Foundation of Central
New York
Ancor, Inc.
Mary and Carl Austin
Lester & Sheila Austin
One (1) Anonymous donor
731 James Street Partners, LP
Dr. & Mrs. Edward G. Bell
Anita & Tarky Lombardi, III
Bellevue Manor
Loretto
Mark & Lisa Bethmann
Menorah Park
B.R. Johnson, Inc.
Physical Therapy Plus
William C. Brookbank
Program Risk Management, Inc.
Brophy Services Inc.
Pyramid Brokerage Company, Inc.
Alicia & Dick Calagiovanni
Rich and Gardner Construction
Jean & Joe Carnese
Dr. Armand & Joan Cincotta
Mary Anne & Tony Corasaniti
Dominick Falcone Agency
Jay Donohue
East Side Manor
William & Pat Edwards
Falcone Associates Inc.
FGA Software Solutions
Green & Seifter Attorneys, PLLC
Green & Seifter CPA’s, PLLC
Herbert C. Hooley Jr.
Jim and Kristin King
Richard Knowland
Mr. & Mrs. Tarky Lombardi, Jr.
Friend’s Circle
Central New York Community
Foundation – matching gift
Gifts of $100 - $249
Charles & Jacqueline Darrow
901 Lodi, LLC
Sid and Suzanne Devorsetz
Robert & Sally Attridge
Meredith Dropkin
Aminy Audi
Helen B. Druce
Paul J. Auletta
Eastwood Litho, Inc.
M. Catherine Richardson, Esq.
David and Ellen Bacon
Rosemarie Emmi
Rothschild’s Home Healthcare
Center
Dennis & Gail Baldwin
Linda Ervin
John Bertram
ESI LLC
Susan & Paul Shubmehl
Cindy Bisignano, Shirley Suzadail
& Everett Thompson
Dr. & Mrs. Philip A. Falcone
Rev. Diane Bradshaw
Dr. Joseph Finelli
Mr. and Mrs. John Sindoni
Suburban Transportation
Sutton Real Estate Company, LLC
Mr. & Mrs. Charles E.
Swanson
Valley Vista Apartments
Mark and Laurie Walker
West Side Manor
Norma and John M. Williams
Wright Risk Management
Company, Inc.
Neila Brown
Lisa A. Cardella
Angela Falcone
Russ & Donna Flook
“Your loving kindness and extra care for my sister
is much appreciated; you went ‘above and beyond’
the call of duty. Your consideration for me at such
a time will never be forgotten.”
 client’s sister
Fraternal Order of Police CNY/
Lodge 315 INC
Mrs. Dorothy Kutil
Raymond Pascucci
Cynthia D. Stevenson
Mr. and Mrs. George Gelsomin
Dr. Carl E. Marlow
Haden Patten
Dr. E. J. Trepacz
Carol & John Marshall
Prudential Foundation Matching
Gifts Program
Dr. Hideo Uehara
Mr. & Mrs. Ray Grimaldi
Kevin & Denise Hanlon
Dave and Ellen Hardy
Nancy Hefti
Gerald & Elizabeth Hoffman
Gary Hogrefe
Homewood Suites
Jewish Community Foundation
of CNY
Joan and Russell King
King and King Architects
Amy Kostyk
Kathryn Martin & Marc Sheinkin
Mr. & Mrs. Daniel Masterpolo
Mary and Jerry Mathews
Mark McAnaney
Mary Leona McCarthy
Stan & Pat Meltzer
Kathleen Mezzalingua
Frederick Murphy
Taylor and Barbara Obold
Joseph O’Haver
Dr. Agnes Palocz
Dr. & Mrs. Dan Rabuzzi
Cher Rapp
RBC Foundation - USA
Lee & Joe Reddick
Christine Reeves
Peter Rhodes
Lewis Robinson, MD
Eugene Rossi
Dr. Lionel A. Rudolph
Dan & Kathy Ruscitto
Dr. Edward & Elaine Sall
Marian Schoenheit
“We would like to thank you for coming into our
Dad’s home and making him feel so very special.”
 client family members
Matt Sitnik, Joanne S. Fontenot,
Robin S. Fratianni, Michael S.
Sitnik
Edward Vaughn
Supporter’s Circle
Gifts of $1 - $99
Anwar S. Ahmad
Anne M. Ainsworth
Janet Dauley Altwarg
Dr. Maritza Alvarado and Dr. Andrew
Knoll
Katie Ansonia
Irene Babcock
Leslie and Michael Streissguth
Mr. and Mrs. Leigh Baldwin
Amor Bango
James & Linda Baxter
Marilyn and John Skopek
Vilma Benjamin
Frances Kip Smith
Olga Bensi LaTessa
H. Daniel Smith
Timothy & Deborah Bobo
Dr. and Mrs. George A. Soufleris
Ms. Grace Boushear
Lena Bracci
Elizabeth Fitzpatrick
Ola Lunsford
Joanne & Rick Pettit
Pat Bryan
David & Cheryl Gandino
Jack & Gloria Mac Callum
Joan E. Poorman
Minna Buck
James Gibson
Leona Maffei
Betty Pringle
Linda Bush
Dorothy and Vincent Godlewski
Becky Marino
Michael Randall
Pat Capp
Jim & Emily Gregg
Betsy Mariotte-McLane
Dr. David Randall
Edward W. Carsky
Alexander & Jean Hastie
Brian & Rosemarie Martens
Ian Randall
Fred & Jeanne Castronovo
Dr. Richard Hehir
Kathleen Mayo
Norma K. Rapp
Howard Chase
Joseph J. Hipius
Richard McManus
Mr. Kevin Reilly
Carol Cole
Pamela J. Hubby
Bertram & Marguerite Mersereau
Donnie Richman
Michael Copanas
Jim and Kathy Jerose
The Mertens Family
Richard S. Risman
Orazio & Genevieve Covelli
Julie Johnson
Lisa Moffa
Mr. & Mrs. Leon R. Rocco
Rosemary Cranston
Major and Elizabeth Johnson
James Morgan
Todd Ruetsch
Therese A. Deegan
Daniel Jordan
Morgan Stanley
Mr. & Mrs. Richard J. Russo
Brian A. Detota
Donald Jordan
Dr. and Mrs. James L. Mostrum
Jeffrey Salmon
Diversified Wealth Strategies, LLC
David Kane
Chizuko Ukai/Mark Murakami
Sybil Schinfeld
Kristina Dyer
Mr. and Mrs. Gordon Kaplan
National Grid USA - Matching Gifts
Raymond & Emily Sharp
Dr. & Mrs. Charles F. Elliott
Dorothy Kayn
Cynthia Nigolian
Thomas E. Snyder, M.D.
Thomas R. Falcone
Meredith J. Kilmer
Margaret O’Connor
Philip J. Speller, MD
Falcone & Marshall Financial
Services, Inc.
Kraus & Barone, CPAs, P.C.
Peter O’Neill
Michael & Susan Stark
Louis A. Farchione
Carmen & Marjorie Lazzaro
Kathryn Pangborn
George & Helene Starr
Ami Longstreet
Larry & Nan Pardee
John & Kate Stepanian
Jack & Pam Luchsinger
W.K. Partridge
Paul & Sybil Stobnicke
Benjamin & Marsha Ferrara
Cathy and Tom Stolz
Barbara Wanamaker
Barbara Stratton
Jane J. White
James E. Strough Sr.
Margaret Williams
Charisse Tarnacki
Ellen Taylor Family
Neil A. Taurins
Shirley Wyker
The Bell Group
Richard A. Zalewski
Mary Toman
Robert & Mary Zimmer
Gar Troubetaris
Marie Zogg
Peter & Debbie Uva
Four (4) Anonymous donors
Anne Vassenelli
David M. & Mary Anne Wall
* deceased
JoAnn Wallace
We sincerely apologize for any omissions or errors in our list; please
report any changes to the Eldercare Foundation Office at 476-4295 x 203.
Thank you.
Home Aides of Central New York offers its programs to people of all ages, regardless of race,
color, national origin, disability, religion, gender, sexual orientation, marital status, domestic
violence status, veteran status or any other protected status and is an equal opportunity/affirmative
action employer.
Mission:
To enable aging, ill and
frail individuals to remain
at home with dignity and
independence by providing
the physical and emotional
support they and their
families need.
2010
Board of Directors
Nancy Bottar
David Murray
Home Aides of Central New York, Inc.
Nancy Bottar, Chair
Anthony P. Marshall, Esq.,
Vice Chair
William T. Kriesel, CPA, Treasurer
Paul L. Shubmehl, CPA,
Asst. Treasurer
Linda R. Ervin, Secretary
Angela Bernat
Alicia Calagiovanni, Esq.
Mary Anne Corasaniti
Jay Donohue
Meredith Dropkin
Helen B. Druce
Pastor Erik Eure
Chief Frank Fowler
Robert Galusha
Pamela S. Horst, MD
Susan Schilling
Barbara Stepien
Sandra H. Martin, President,
Home Aides of Central New York
Eldercare Foundation, Inc.
David G. Murray, MD, Chair
Anita P. Lombardi, Vice Chair
Sam Haines, Treasurer
Louis G. Fournier, III, Secretary
Angela Bernat
Lisa Clemente Bethmann
Grady Buchan
John L. Clark
James King, A.I.A.
Betsy Long
Burt Phillips
M. Catherine Richardson
Sherry Martin Russell
Susan Schilling
John P. Sindoni, Esq.
Nan Strickland
J. Michael Wilson
Warren D. Wolfson, Esq.
Amelia Greiner, Honorary Member
Sandra H. Martin, President,
Eldercare Foundation
723 James Street
Syracuse, NY 13203
Our Services:
• Information & Referral
• Home Health Aide Service
• Nurse Case Management
• Family Respite Care
• Philips® Lifeline
P:315.476.4295
F: 315.476.0538
E: [email protected]
W:www.eldercareCNY.org
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call 315.476.4295 and we will be happy to help you.
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