MICROTEL Technology

mt
MICROTEL
TECHNOLOGY
Simple solutions for your communication needs
MTR-2000 Microlog Personal Call Recording
Microlog Personal
Call Recording System
INTRODUCTION
FEATURES AND FUNCTIONS
Microlog Personal is a voice recording solution for
analogue and digital phones with capability of recording up
to 2 phones simultaneously. It is designed for professionals
who require a stand alone and powerful voice recording
solution to meet business needs.
Microlog Personal uses a USB adapter and PC to record
telephone conversations with dialed number and Caller ID
displayed for easy reference and retrieval.
PGM
ADPCM
GSM
G. 729
35Hours/G
70Hours/G
175Hours/G
280Hours/G
Record telephone conversations into PC Hard Drive for easy
retrieval, playback and storage
Search recordings by Date, Time, Dialed Number,Caller ID,
Extension & Remarks
Stores conversations and recordings in high quality sound format
Play back recordings and telephone conversations easily
Recording on Demand ,Voice Detection trigger recording,
ON/OFF hook trigger recording
Support DTMF and Incoming Caller ID
User friendly Graphic User Interface (GUI) for easy operation
BENEFITS
Microlog Personal is a simple, powerful and cost effective voice
recording solution to deploy in any organization. It is designed for
executives, medical professionals, financial brokers, agents and
others to record conversations In their course of work.
ANALOG PHONE
PSTN1 PSTN2
USB Connection
MTR-2000
Phone 1
DIGITAL PHONE
Phone 2
Phone 2
USB Connection
MTR-2000
Phone 1
TYPICAL USAGE
Call Centre, Help desk, Hospitals, Financial Institutions
Record Conference Calls
To handle customer disputes and complaints
Protection of staff from abusive / difficult customers
Quality appraisals
Monitoring Customer Service
www.microteltechnology.com
SYSTEM REQUIREMENTS
Pentium IV Processor and above
256MB RAM Memory
40GB Hard Disk Drive
Supports Microsoft Windows 98 / 2000 / XP / VISTA
Sound Card & Speaker / Headset for Playback
Member of the Call Center Association of Singapore (CCAS)
and Call Center Association of Malaysia (CCAM)