Pay Monthly

pay
monthly
mobile price guide
1
get more from Orange
When you join Orange you can
expect better value, easy-tounderstand costs and services
to suit your needs.
This price guide tells you all about
the services available to Orange pay
monthly customers and shows you
just how much they cost. For billing
and charging explanations please
visit orange.co.uk/payingforcalls.
If you would like more details about
any of our products or services,
further information can be found
on orange.co.uk or by calling
customers services free on 150 from your Orange phone.
2
3
contents
6
animal plans
24
8
Canary
10
Racoon
26calls to premium rate and
other special numbers
12
Dolphin
14
Panther
16
multimedia services
1736 month plans
from Orange
1812 month SIM only
plans from Orange
1818 month SIM only
plans from Orange
19iPhone plans
standard call charges
30Customer Services and
other important numbers
31
Your Group
32 message bundles
33
data services
36
BlackBerry bundles
37using your phone abroad:
set up and costs
38 mobile data charges
40
Europe Traveller
41
World Traveller
42
International calling
43
Services
46Network
performance promise
47
4
Early termination charge
5
animal plans
Orange has four packages that make
choosing a phone plan simple: Canary
Racoon, Dolphin, and Panther. Each package
has been designed around the lifestyles
our customers lead, and how they use their
phones, providing a simple starting point
for choosing the correct plan.
When you take an 18 month (or longer)
contract we’ll give you a Magic Number.
Simply pick an Orange number and enjoy
free unlimited calls as part of your plan. Add
another number every 6 months for as long
as you stay on an eligible package.
Canary
Racoon
you love keeping in touch
and stick to what you
know – talk and text
you need your phone
to keep in touch.
Dolphin
Panther
you love keeping in touch,
anyway you want whether
that’s by text, email, facebook
or maybe even calling.
you want it all –
a plan packed with
inclusive multimedia, text
and minutes and a great
range of handsets.
The talk plan allowances and prices detailed
here are our standard high street talk plans.
Special deals and rates can be found online
at shop.orange.co.uk/shop/index
The following terms cover all our pay monthly animal and iPhone plans: Price subject to payment by direct debit
and non-itemised billing. Inclusive minutes: calls to UK landlines (beginning 01, 02, 03), UK mobile networks and
Orange answerphone whilst in the UK. Inclusive texts: person to person texts in the UK. Text message delivery
notifications not included. Calls to call forwarding services, 08 and 09 numbers not included and charged at up to
max of £1.74/min. Calls to UK landlines and UK mobile networks are charged at 20.4p per minute and 12.3p to
answerphone. Unused benefits will not roll over. Out of bundle calls are subject to a minimum charge of one minute
and then charged per second. Email terms can be seen at www1.orange.co.uk/emailonyourphone/terms.html.
Blackberry service is subject to further terms at www.orange.co.uk/business/bis/terms.Unlimited Mobile Internet: UK
use only and subject to fair usage. Inclusive e-mail: UK use only and subject to fair usage. Inclusive Photo Messages:
50 photo messages per month for use in the UK to UK mobiles only. Orange Maps: compatible devices and use in
UK only. Orange may provide another service of similar value in substitution at any time. Other terms apply – see
orange.co.uk/orangemaps. First month free - first 30 days are free for new and upgrade customers only, you will then
automatically roll to a £5 monthly charge unless cancelled. First month free is available on compatible devices only.
Unlimited: subject to fair usage. Magic Numbers: Orange to Orange UK calls only. Subject to fair usage.
6
7
18 month package
cost
minutes
£25.54
£30.64
£35.75
£40.85
200
400
600
900
unlimited
texts
optional benefit
free for the first 30 days for one of the services (New and upgrade customers only): Anytime
mobile internet (500MB), push email, sat nav with Orange Maps, 50 Photo messages,
Sky News and Sports or Orange Games Zone, charged £5 per month unless cancelled
24 month package
cost
minutes
£15.32
£20.42
£25.54
£30.64
£35.75
100
200
400
600
900
unlimited
texts
optional benefit
free for the first 30 days for one of the services (New and upgrade customers only): Anytime
mobile internet (500MB), push email, sat nav with Orange Maps, 50 Photo messages,
Sky News and Sports or Orange Games Zone, charged £5 per month unless cancelled
30 days SIM only package
cost
Canary
you love keeping in touch
and stick to what you know
– talk and text.
8
minutes
£10.21
£15.32
£20.42
£25.54
£30.64
100
200
600
700
1200
unlimited
texts
Mobile Internet
-
Anytime Mobile
internet (500MB)
9
18 month package
cost
minutes
£25.54
£30.64
£35.75
£40.85
200
400
600
900
300
text
unlimited UK landline calls
benefit
optional benefit
free for the first 30 days for one of the services (New and upgrade customers only): Anytime
mobile internet (500MB), push email, sat nav with Orange Maps, 50 Photo messages,
Sky News and Sports or Orange Games Zone, charged £5 per month unless cancelled
24 month package
£15.32
£20.42
£25.54
£30.64
£35.75
minutes
50
200
400
600
900
text
100
cost
unlimited UK landline calls
benefit
optional benefit
Racoon
you need your phone to
keep in touch.
free for the first 30 days for one of the services (New and upgrade customers only): Anytime
mobile internet (500MB), push email, sat nav with Orange Maps, 50 Photo messages,
Sky News and Sports or Orange Games Zone, charged £5 per month unless cancelled
30 days SIM only package
£15.32
£20.42
£25.54
£30.64
minutes
300
600
700
1200
text
100
100
100
500
cost
unlimited landline calls
benefit
Mobile Internet
10
300
-
Anytime Mobile
internet (500MB)
11
18 month package
cost
minutes
£25.54
£30.64
£35.75
£40.85
£45.96
100
300
500
700
1200
unlimited
texts
anytime Mobile internet
250MB
500MB
inclusive multimedia
services
optional benefit
push email2
free for the first 30 days for one of the services (New and upgrade customers only):
sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or
Orange Games Zone, charged £5 per month unless cancelled
24 month package
cost
minutes
£15.32
£20.42
£25.54
£30.64
£35.75
£40.85
50
100
300
500
700
1200
unlimited
text
250MB
anytime Mobile internet
inclusive multimedia
services
500MB
–
push email2
free for the first 30 days for one of the services (New & upgrade customer only)
optional benefit
Dolphin
you love keeping in touch,
anyway you want whether
that’s by text, email, facebook
or maybe even calling.
sat nav with Orange Maps, 50 Photo messages, Sky News and Sports
or Orange Games Zone charged £5 per month unless cancelled
2
compatible devices only
30 days SIM only package
cost
minutes
text
inclusive multimedia
services
benefit
12
–
push email2
£20.42
£25.54
500
600
unlimited
Anytime mobile internet 500MB
free for the First 30 days for one of the services (New & upgrade customer only):
push email, sat nav with Orange Maps, 50 Photo messages, Sky News and Sports
or Orange Games Zone charged £5 per month unless cancelled
13
18 month package
cost
minutes
£35.75
£40.85
£45.96
£51.06
£81.70
300
600
900
1200
3000
unlimited
text
750MB
anytime Mobile internet
inclusive multimedia
services
1GB
push email, sat nav with Orange Maps and 50 photo messages
Sky News and Sports or Orange Games Zone
optional benefit
–
additional benefit
free Answer Phone
dedicated
Customer
Service, itemised
billing and free
answer phone
Handset specific
inclusive Sat nav
24 month package
cost
minutes
£30.64
£35.75
£40.85
£45.96
£76.60
300
600
900
1200
3000
unlimited1
text
750MB
anytime Mobile internet
inclusive multimedia
services
Sky News and Sports or Orange Games Zone
optional benefit
Panther
you want it all – a plan packed
with inclusive multimedia,
text and minutes and a great
range of handsets.
14
additional benefit
inclusive Sat nav
2
1GB
push email, sat nav with Orange Maps and 50 photo messages
–
free Answer Phone
dedicated
Customer
Service, itemised
billing and free
answer phone
Handset specific
compatible handsets only
15
multimedia services
Whatever plan you’re on, you can add a multimedia service
from £5 a month and get your social life sorted. If you already
have a multimedia service in your plan and want to set it up, or
add another one, visit orange.co.uk/youraccount
36 month plans from Orange
Our new 36-month plans give
you great value at a great price.
chargeable options
£5
£7.50
mobile
internet
push email
Orange
Maps
photo
messages
Sky News
and Sports*
Orange
Games Zone
500MB
push email
basic
Orange Maps
50 photo
messages
Sky News
and Sports
access to a
catalogue of
games
professional
Orange Maps
100 photo
messages
–
–
–
–
Orange Games Zone – 2 inclusive games every month and 10% off all other content whilst a member. Available on compatible devices only.
Sky News and Sports – available on compatible devices. Other terms apply - see www1.orange.co.uk/entertainment/tv/termsSkyTV.php
*£5 when taken at point of connection or upgrade. £6 when adding it to an existing plan.
16
36 month package
£5.10
£10.21
minutes
50
100
200
text
50
300
1000
cost
£15.32
Calls are charged per second, however, calls outside of your inclusive bundle are subject to a minimum call charge of 25.5p.
Try Off peak data will not be included in the tariffs.
17
12 month SIM only plans from Orange
12 month package
£10.21
cost
minutes
text
£15.32
300
600
unlimited
unlimited
Magic Number
benefit
18 month SIM only plans from Orange
Get more value with our 18 month pay monthly SIM-only plan.
Without buying a new phone you can get extra value with plans
from £10.21 and unlimited texts on plans from £15.32 a month.
iPhone plans
Get the most out of your iPhone with specially designed plans
including generous mobile internet on our network and at Wi-Fi
hotspots in the UK.
18 month package
18 month package
cost
minutes
text
£10.21
£15.32
£20.42
£30.64
200
300
800
1600
unlimited
unlimited
unlimited
unlimited
Magic Number
–
–
–
Anytime Mobile
internet 500MB
Unlimited offers are subject to fair usage. Calls are charged per second for in bundle. Calls outside of your inclusive bundle will be rounded up to the next
whole minute when they are charged.
18
£35.75
£40.85
£45.96
150
600
900
1200
text
250
500
500
cost
benefit
Mobile Internet
£30.64
minutes
Mobile Internet1
WiFi*
500MB
500
750MB
3GB
Magic Number
included
Voicemail
included
* WiFi: BT Openzone hotspots in the UK.
1
Mobile internet: UK mobile browsing only. 60p daily data cap is applicable for out of bundle data usage.
19
iPhone plans continued
iPhone extra plans
24 month package
18 month package
£30.64
£35.75
£40.85
£45.96
minutes
150
600
900
1200
text
250
unlimited4
unlimited4
unlimited4
cost
Mobile Internet1
WiFi*
500MB
750MB
3GB
Magic Number
included
Voicemail
included
£35.75
£40.85
£45.96
£51.06
£76.60
minutes
400
700
1000
1200
3000
text
500
500
500
500
500
cost
Mobile Internet1
WiFi*
Magic Number
Voicemail
Inclusive multimedia service
* WiFi: use of BT Openzone hotspots in the UK.
1
Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage.
4
unlimited offer is subjected to fair usage.
itemised billing
Internet Everywhere
- Tethering
750MB
1GB
3GB
included
included
50 photo messages & sat nav with Orange Maps
£1.54 per month
included
from £5.10 per month
* WiFi: use of BT Openzone hotspots in the UK.
1
Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage.
20
21
iPhone extra plans continued
iPhone 30 days SIM only
£25.54
cost
24 month package
cost
minutes
text
Mobile Internet1
WiFi*
£35.75
£40.85
£45.96
£51.06
£76.60
400
700
1000
1200
unlimited1
WiFi *
unlimited4
unlimited4
unlimited4
unlimited4
unlimited4
Magic Number
750MB
750MB
1GB
1GB
1GB
included
included
Internet Everywhere
- Tethering
50 photo messages & sat nav with Orange Maps
22
3GB
included
included
Voicemail
£1.54 per month
itemised paper billing
Internet Everywhere
- Tethering
50 photo
messages &
sat nav with
Orange Maps
20MB roaming
data²
100 roaming
minutes³
£1.54 per month
included
from £5.10 per month
3GB
* WiFi: Use of BT Openzone hotspots in the UK.
1
Mobile internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage.
2
Can be used in Ireland, Channel Islands and Europe 1 Zone to Make or received calls
3
Can be used in Ireland, Channel Islands and Europe 1 Zone.
4
unlimited offer is subjected to fair usage.
500MB
Mobile Internet
3GB
Voicemail
itemised paper billing
unlimited4
text
Magic Number
Inclusive multimedia service
600
minutes
from £5.10 per month
*Mobile Internet: UK mobile browsing only. 61.3p daily data cap is applicable for out of bundle data usage.
WiFi: use of BT Openzone hotspots in the UK.
4
Unlimited offer is subject to fair usage.
Tethering bundles
cost
bundle taken at contract
sign/resign
bundle taken at any
other occasion
£5.10
£10.21
£15.32.32
£25.54.54
out of bundle
cost per MB
500MB
1.5GB
3GB
10GB
2p/MB
–
–
3GB
10GB
5.1p/MB
23
Standard call charges
You get loads of minutes and texts in your package, but if you use these up,
the following charges apply.
Standard Call charge for 1 month, 18 Month SIM only, 36 month and
iPhone SIM only plans.
zone
cost per minute
From 4 January 2011, all voice calls outside allowance will be subject to
minimum call charge of 1 minute, then charge per second.
standard UK landline
25.5p
calls to other Orange customers
25.5p
Standard call charges for animal plans & iPhone plans
calls to other mobile operators including
calls to T-Mobile customers
25.5p
zone
cost per minute
standard UK landline
(01, 02, 03 numbers)
20.4p
calls to other Orange customers
20.4p
calls to other mobile operators including
calls to T-Mobile customers
Answer Phone retrieval
1
Standard text Messaging1
Text Message delivery receipt
25.5p
15.3p per message
1p*
Photo Messaging 2
30.6p per message
20.4p
Video Messaging
51.1p per message
Answer Phone retrieval1
12.3p
Video Calling O
range to Orange
Standard text Messaging
12.3p per message
Text Message delivery receipt
1p*
Photo Messaging
30.6p per message
Video Messaging
51.1p per message
Video Calling Orange to Orange
calls to customers of other UK
mobile operators including calls
to T-Mobile customers
24
calls to customers of other UK
mobile operators including calls
to T-Mobile customers
30.6p (min 0p)
51.1p (min 0p)
30.6p (min 0p)
51.1p (min 0p)
Not paying by Direct Debit costs £3.58 per month.
Answer Phone retrieval is chargeable, unless stated otherwise.
*Not included within talk plan text message allowance. Calls are charged per second for in bundle. SIM Only Calls outside of your inclusive bundle will be
rounded up to the next whole minute when they are charged. 36 month plan: Calls outside your inclusive bundle are subject to a 25.5p minimum call charge
1
25
calls to premium rate and other special numbers
animal & iPhone talk plans
number prefix
calls to charity helplines
Call charges if
using an Orange
phone (per min)
calls to premium rate and other special numbers
continued
number prefix
Minimum call
charge
call charges if using an Orange phone
(per minute)
For specific details on 09 call charges, please
visit orange.co.uk/paymonthly guide and
download the ’09 Premium rate number’ guide
Free. Visit orange.co.uk/charity for full details
calls to 0808
15.3p
15.3p
calls to 0800 , 0500
15.3p
15.3p
calls to 0845 and 0870
20.4p
20.4p
calls to 056
20.4p
20.4p
calls to call forwarding services*
20.4p
20.4p
calls to 0844 followed by 477
10.2p
10.2p
calls to 0844 followed by
428, 462 or 566
76.6p
76.6p
calls to all other 0844 and 0843 numbers
12.3p
12.3p
For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/
codesofpractice.
calls to 0871, 0872, 0873
35.7p
35.7p
1
1
calls to personal number services
beginning with 070
satellite calls
076 paging number service
calls to 055
76.6p
76.6p
£5.87
13.2p
up to 51.1p
up to 51.1p
10.2p
10.2p
premium rate numbers (09)
The call will be charged between 51.1p and
£1.74 per minute or as a fixed charge.
09 numbers charged per minute are rounded for
the first minute and billed per second thereafter
(if applicable)
International premium rate numbers
( calls to premium rate services
operating on international prefixes)
£1.54
list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 18th January 2010.
A
Please find detail at: www.orange.co.uk/dwp
All calls will be subject to a minimum call charge of 1 minute of any call type, unless stated otherwise.
Customers are on iPhone, SIM Only and 36 month plans are subject to minimum call charge of 5.1p, when charge is applied.
* Further detail for call forwarding number ranges can be found at www.orange.co.uk/pmcf.
26
27
call to premium rate and other special numbers
SIM only talk plans
Call charges if
using an Orange
phone (per min)
Minimum call
charge
calls to 0808
15.3p
5.1p
calls to 08001, 0500
15.3p
5.1p
calls to 0845 and 0870
20.4p
5.1p
calls to 056
20.4p
1.0p
calls to call forwarding services*
20.4p
5.1p
calls to 0844 followed by 477
10.2p
1.0p
calls to 0844 followed by
428, 462 or 566
56.2p
56.2p
calls to all other 0844 and 0843 numbers
12.3p
1.0p
calls to 0871, 0872, 0873
35.7p
1.0p
calls to personal number services
beginning with 070
76.6p
76.6p
number prefix
calls to premium rate and other special numbers
continued
number prefix
calls to charity helplines
satellite calls
076 paging number service
calls to 055
£5.87
13.2p
up to 51.1p
up to 51.1p
10.2p
10.2p
call charges if using an Orange phone
(per minute)
For specific details on 09 call charges, please
visit orange.co.uk/paymonthly guide and
download the ’09 Premium rate number’ guide
premium rate numbers (09)
The call will be charged between 51.1p and
£1.74 per minute or as a fixed charge.
09 numbers charged per minute are rounded for
the first minute and billed per second thereafter
(if applicable)
International premium rate numbers
( calls to premium rate services
operating on international prefixes)
£1.54
For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/
codesofpractice.
1
list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 18th January 2010.
A
Please find detail at: www.orange.co.uk/dwp
* Further detail for call forwarding number ranges can be found at www.orange.co.uk/pmcf.
28
29
Customer Services and other important numbers
call charges if using
an Orange phone
(per minute)
number to
call from
an Orange
phone
number to
call from any
other mobile
Orange customer and
operator services
free
150
07973 100 150
emergency services
free
999/112
999/112
Orange Credit Card
customer Service¹
5.1p
850
–
call charges in the UK to
if you call these numbers from any other network, you will be charged at that network’s rate
¹ All calls are subject to a minimum call charge of 1 minute and calls are charged thereafter at a rate of 5.1 pence per minute with the cost of
the call being rounded up to the next minute. This shortcode is only accessible when called from an Orange mobile phone whilst in the UK
(excluding the Channel Islands)
Your Group
Enjoy unlimited free calls between phones in your
household and an easy way to keep on top of the
bills with Your Group from Orange. Calls to other Your
Group users on the same account are subject to a fair
usage policy of 3000 minutes per month per user.
Pay as you go customers must have at least 10p
available airtime credit to make free calls to other Your
Group subscribers on the same account.
■ enjoy
unlimited free calls within the UK between all the
phones in your Group, regardless of whether they are
pay monthly or pay as you go customers
n
one bill for everyone in Your Group
convenient weekly or monthly pay as you go top-ups
n
from a minimum of £2.50 per week or £10 per month
n
Reserve Tank for pay as you go customers
Terms and conditions apply.
For further details go to orange.co.uk/yourgroup
or call customer services on 150.
30
31
message bundles
data services
Adding a text bundle to your package can save you
up to 75% off on standard text rates. To add text or
photography bundles to your account call customer
services free on 150.
Mobile Internet
Using a phone that supports GPRS or 3G, you can have an “always on”
connection to services via the Mobile Internet to visit sites including Google,
Yahoo!, eBay and Amazon or send and receive your personal e-mail including
Yahoo! Mail and many others.
text bundle
cost per month
30 messages
£3.07
100 messages
£5.10
£5.10
unlimited messages1
With a mobile internet pack you can:
access amazing content and downloads via Orange World
n
browse the whole of the Mobile Internet
n
send and receive your personal email (either via Orange World or direct
to your phone’s inbox, depending on email provider and handset)
n
¹Unlimited offer is subject to fair usage.
Along with great savings on photo messaging, the 30
message photography bundle includes unlimited free
uploading to Orange Album.
megabytes explained
The number of megabytes (MB) you use per month will depend on what you
do on the Mobile Internet or how many emails you send and receive (which will
determine the best value bundle for you).
photography bundle
cost per month
15 messages
£3.07
For example, 4MB of data means you could do all of the following in one month:
30 messages
£5.10
n
50 messages
£7.66
Unused text or photography bundles do not roll over
so make sure you use them up each month.
browse 250 colour pages, including picture galleries,
sports action, live news, maps and more
download two wallpapers each month
n
download two ringtones each month
n
download one film trailer or video clip each month
n
As a general guide, sending 100 short emails each containing 100 words
is approximately equivalent to 1MB.
Orange Mobile Broadband
With an Orange Mobile Broadband dongle you can gain access to the web
and email on your laptop while you’re out and about. For Orange Mobile
Broadband pricing please go to orange.co.uk/mobilebroadband or call 150
from your Orange phone.
32
33
Pay as you use without a data bundle
If you do not want to buy an internet bundle you can pay as you use for £3/MB.
The Daily Cap is automatically available to new customers, however, existing
customers will need to request the service, Daily Cap will ensure that you will
never spend more than £1.54 per day when browsing. You can buy a daily
bundle for £1.02.
As of the 1st March 2010, we introduced a daily flat rate of 61.3p per day in
replacement of the daily cap (see table below). This will apply automatically to
new customers from 31 March 2010 for out of bundle data usage. Upgrading
customers moving to a new talk plan will also get the new 61.3p per day flat rate
automatically from April 30 2010. Existing customers will receive a SMS notifying
them of when the new daily flat rate will apply to them.
Mobile Internet browsing bundles from March 2010
Mobile Internet browsing bundles
Mobile Internet
Daily bundle*
cost
information
out of
bundle
cost
£1.02
per day
Mobile internet access
for one day. Valid until
23:59:59 on day of purchase
–
*Should not to be used for Internet Tethering (E.g. Using your handset as a modem)
availability
All PAY monthly customers
Mobile Internet
cost
information
out of
bundle
cost
availability
Anytime Monthly
Browsing Bundle (500MB)
£5 per
month
500MB anytime
allowance per month
61.3p
per day
All PAY monthly customers
Anytime Monthly
Browsing Bundle (1GB)
£10.21
per
month
1GB anytime
allowance per month
61.3p
per day
All PAY monthly customers
A daily flat rate of 61.3p per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB. 25MB
provides enough data for normal levels of email usage and browsing, however for those customers who are planning to download and stream data we
would recommend that they take up one of our 500MB or 1GB bundles
Existing customers can op-Out from the 61.3p rate by contacting customer services and go back to the £1.54 cap. New customers from March 31 2010
or upgrading ones going onto new talk plans from April 30th will get the 61.3p daily rate as default and not be entitled to opt out.
34
35
BlackBerry bundles
using your phone abroad: set up and costs
You can enjoy unlimited access to your email for free on Panther plans. If you’re
on another plan you can bring your BlackBerry to life for only £5.10 a month.
Using your phone abroad is as simple as using it at home. 24 hours before you
travel, call 150 to enable international calling. To set up your Answer Phone PIN
call 123 from your Orange phone (this will enable you to retrieve messages from
your Answer Phone whilst abroad).
BlackBerry bundles
Pay monthly plan
unlimited email access
Panther plans
other plans
free
£5.10 per month
If you need to know how much a call is going to be whilst you’re away,
you can text “FROM [COUNTRY]” to 159 and we’ll let you know the cost.
Don’t forget this is FREE.
Unlimited UK data is subject to an Orange fair usage. For more information please go to www.orange.co.uk/blackberryfairusage’
calling
from zone
Republic
of Ireland
& Isle of
Man
Channel
Islands
Europe
1*
Europe
2
Australia
USA &
Canada
Rest of
World 1
Rest of
World 2
calling the
UK, Ireland
& Channel
Islands or
Europe 1
38.8p
38.8p
38.8p
£1.30
85p
£1.10
£1.45
£1.75
calling any
other zone
40.9p
40.9p
40.9p
£1.30
85p
£1.10
£1.45
£1.75
receiving
calls
14.3p
14.3p
14.3p
70p
70p
70p
90p
£1.00
sending
texts
10.2p
10.2p
10.2p
40p
40p
40p
50p
50p
photo
messaging
61.3p
61.3p
61.3p
61p
£1.02
£1.02
£1.02
£1.02
76.6p
76.6p
76.6p
77p
£1.53
£1.53
£1.53
£1.53
38.8p
38.8p
38.8p
£1.33
87p
£1.12
£1.48
£1.79
(less than 50KB)
photo
messaging
(over 50KB
including video
messaging)
listen to
answer
phone
* Calls to customer services are free from your Orange phone. All call rates above are pence per minute (ppm) In EEA countries Iceland, Liechtenstein &
Norway you will be charged 33p to make a call and 12p to receive a call from Ireland and Channel Islands zone and Europe 1 zone. Prices apply to all
networks in all countries and zones.
All calls made whilst in Ireland & Channel Islands and Europe 1 will be charged per second with a 30 second minimum call charge; and calls received
whilst abroad will be charged per second for all zones (No minimum call charge). All the SMS sent whilst in Ireland & Channel Islands and Europe 1
will be charge 10.2p per message.
For more information regarding call charge in aircraft, please go to www.orange.co.uk/aircraft.
For more information regarding call charge in ship services, please go to www.orange.co.uk/ship.
36
37
mobile data charges
Travel all around the world*
If you’re not sure how often you’ll need data, you may prefer to pay for the
data you use as you use it: this now costs as little as £3.07/MB (1MB on your
mobile gives you approximately 100 WAP pages or 100 emails or lets you
send 10 pictures).
Data used from zone
GPRS/3G data
- per MB
Ireland & Channel Islands
£3.07
Europe 1
£3.07
Europe 2, Australia, USA & Canada, Rest of World 1,
Rest of World 2
£8
Travel Data bundles make it easy to access the information you want and
stay in touch while you’re away. Sign up for one of our bundles to enjoy
discounted rates on data while travelling. These bundles are perfect for
browsing the internet on your phone.
Travel in Countries in Ireland & Channel Islands and Europe 1 zones
bundle cost
bundle elements
bundle duration
out of bundle charges
per MB
£2.04
2MB
1 day*
£3.07
£8.68
50MB
1 day*
£3.07
£5.10
4MB
30 days
£3.07
£12.26
10MB
30 days
£3.07
£40.85
50MB
30 days
£3.07
£91.92
200MB
30 days
£3.07
£5.10
4MB
monthly
£3.07
£12.26
10MB
monthly
£3.07
£40.85
50MB
monthly
£3.07
£60.00
100MB
monthly
£3.07
bundle cost
bundle elements
bundle duration
out of bundle charges per MB
£8.17
4MB
30 days
EU £3.07 / The rest of world £8**
£15.32
10MB
30 days
EU £3.07 / The rest of world £8**
£61.28
50MB
30 days
EU £3.07 / The rest of world £8**
£137.87
200MB
30 days
EU £3.07 / The rest of world £8**
£8.17
4MB
monthly
EU £3.07 / The rest of world £8**
£15.33
10MB
monthly
EU £3.07 / The rest of world £8**
£61.28
50MB
monthly
EU £3.07 / The rest of world £8**
£144
100MB
monthly
EU £3.07 / The rest of world £8**
*Bundles are available in Ireland & Channel Islands, Europe 1 (include France and Spain), Europe 2 (include Turkey and Croatia), Australia, USA & Canada,
Rest of World 1 and Rest of World 2 zones.
**To find out relevant region country list(s), please go to orange.co.uk/abroad for further information.
Travel in USA or Canada
bundle cost
bundle elements
bundle duration
out of bundle charges
per MB
£5
4MB
30 days
£8
£12
10MB
30 days
£8
£60
50MB
30 days
£8
£5
4MB
monthly
£8
£12
10MB
monthly
£8
£60
50MB
monthly
£8
* Once you opt in, the bundle begins automatically, as soon as you start using data in Ireland and Channel Islands zone or Europe 1 zone. You will be
charged the bundle fee each day for any data you use up until the allowance has been used. If you use more than the bundle allowance, costs revert to
£3.07 per MB. The bundle will last up until midnight of that same day (local time).
38
39
Europe Traveller
World Traveller
Get 25% off standard roaming rates in Europe with a Europe Traveller bundle.
For £5.10 a month get unlimited discounts on all your calls and texts when
travelling in top international destinations such as the USA & Canada, Australia,
Turkey, Egypt and many more.
Europe Traveller
cost
allowance
30 day – holiday bundle
Monthly – frequent traveller
£5.10
£10.22
200 Mins @28.60p/min
to make calls
200 Mins @ to receive
calls for free
in all countries in Europe
1000 Mins @28.60p
to make calls
1000 Mins to receive
calls for free
in all countries in Europe
making
calls
abroad
standard
%
discount
receiving
calls
abroad
standard
%
discount
sending
texts
abroad
standard
%
discount
Ireland &
Channel
Islands
34.7p
38.8p
11%
12.3p
14.3p
14%
9.2p
10.2p
10%
Europe 1
(inc. France,
Spain)
34.7p
38.8p
11%
12.3p
14.3p
14%
9.2p
10.2p
10%
Europe 2
(inc. Turkey,
Croatia)
91p
£1.30
30%
49p
70p
30%
28p
40p
30%
Australia
60p
85p
30%
49p
70p
30%
28p
40p
30%
USA &
Canada
77p
£1.10
30%
49p
70p
30%
28p
40p
30%
Rest of
World 1
£1.16
£1.45
20%
72p
90p
20%
40p
50p
20%
Rest of
World 2
£1.40
£1.75
20%
80p
£1.00
20%
40p
50p
20%
calling
from zone
calls to customer services are free from your Orange phone
n
prices apply to all networks in all countries and zones
n
where a discount rate is not applicable (some zones, products),
standard charges will apply
n
all calls made whilst in Ireland, Channel islands & Europe 1 will be
charged per second with a 30 second minimum call charge, and all calls
made whilst abroad other than Ireland, Channel islands & Europe 1 will
be charged in 60 second increments
n
all calls received whilst abroad will be charged in per second
n
in countries where VAT is applicable, VAT is included in the above rates
n
40
41
International Calling
Services
Calling abroad from the UK
Flat rate charges from the UK means great value all day long, so you pay the
same all day, every day, whether you are calling a landline or mobile.
service
For a list of countries and which zone they are in visit orange.co.uk/international
or call customer services on 150.
Call abroad Subscription
Get our Call Abroad Subscription for £2.56 a month and benefit from discounts
to all our international calling zones.
Calling abroad from the UK
standard
rates
Call Abroad
Subscription
rate
Orange
Zone
46p
18.4p
Europe 1
46p
20.4p
Europe 2
51.1p
Texting
abroad from
the UK
photo
messaging
abroad from
the UK - under/
over 50KB
Making an
international
video call
Ireland
15.3p
12.3p
Australia
51.1p
28.6p
USA
30.6p
12.3p
Rest of
World 1
91.9p
76.6p
Rest of
World 2
£1.02
81.7p
51.1p
free
Copy and Keep
Free for New and Existing
Orange Care Customers or
£6 as a stand alone charge
(per transaction)
to use the Copy and Keep
Service, visit an Orange Shop
To request a UK national
phone number
70.5p per call. Maximum of
3 numbers per call. It is
free to receive the
searched number text.
30.6p per minute onward
call connection
call customer services
on 150 or visit
orange.co.uk/118000
118 000
Information finder
Directory Enquiries
by text
Ask any type of question or
request a directory listing
by text
texts to 118000 - standard
out of bundle rate; texts
from 118000 - £1.02
call customer services
on 150 or visit
orange.co.uk/118000
118 880
Orange International
Directory Enquiries
service
To request an international
phone number
£2.04 per call. It is free
to receive the searched
number text
call customer services
on 150 or visit
orange.co.uk/118000
Prices to call other
118 numbers other
than Orange may vary
Please call customer services
on 150 or visit www.orange.
co.uk/directoryenquiries
calls to this service are free
for the first 90 seconds,
then are charged at 20p
per minute for onward
call connections
call 195/150 to register for
access call 07973 100 195
from any other mobile to
access the service
Orange
Text alerts
You can choose from a range
of categories: sports, news,
weather, horoscopes, lottery
results, text messaging
games and jokes, financial
news, body and soul and
entertainment alerts
From 12.3p per
message received
call 277 for details
Orange
Traffic service
This service allows you
to listen to Orange traffic
information
40.9p per minute
call 177 for details
Other 118’s Third
party Directory
Enquiries
195
Accessibility
Directory
Enquiry service
42
£6 per month per phone
including Insurance
Premium Tax, not applicable
to certain high value devices
Copy and Keep service,
copies SMSs, photos, music
downloads and videos (only
media which is copyright free
will be transferred) from phone
to phone or to USB stick
Orange Directory
Enquires service UK
30.6p
further information
Orange Care
118 000
20.4p
cost
Worldwide cover for your
phone against loss, theft,
damage as well as developing
a fault, subject to Orange
Care General Terms and
Conditions. Any claim
accepted will be subject to an
administration fee (currently
£15). Replacement is usually
within 24 hours
of a claim being accepted
Receiving an
international
video call
25.5p
description
–
blind/disabled directory
enquiries
£12 per month per
phone including Insurance
Premium Tax, applicable to
certain high value devices
To arrange or request
a copy of Orange Care
Genernal Terms and
Conditions (OCGTCs),
please call 150 free from
your Orange phone, or
07973100150 from any
other phone
Orange Care is the
insurance and warranty for
your Orange device. The
Orange Care General Terms
and Conditions can be seen
by visiting our website
orange.co.uk.
43
Services
service
Services
description
Orange Maps
Orange Maps gives you the
best of mobile maps and
in-car navigation all on your
mobile phone
Orange
Postcards
Use your phone to take a
photograph and send it by
MMS shortcode 80247 to
be turned into a postcard
that will be delivered by
the Royal Mail
cost
£5
further information
service
Orange Mobile TV
Monkey tariff
Music Player
Orange
Email and Organise
Answer Fax
Fax and data
services
44
Orange TV lets you watch
channels you all know
and love, as well as some
exciting new ones on your
3G phone
£1.79 in the UK
standard WAP
charges apply
It costs £5 per month for
regular TV packs, or £10
per month for the Max
pack. Alternatively pay
as you watch for 40p
per minute
visit orange.co.uk/mms
Download songs from
hundreds of artists straight
to your phone
Tracks usually cost £1.54
per track or buy a bundle
of 3 for £3.07. The cost is
added to your monthly bill
visit orange.co.uk
call customer
services on 150
You can also choose a
phone number that everyone
can remember
silver Orange number
- £235
gold Orange number
- £35.752.50
call customer
services on 150
gold local number
- £146.88
visit orange.co.uk/
emailandorganise
20.4p per minute to
listen to your emails
Your Account online
Manage your Orange
account online
Bills and Statements
Itemised bills
£1.54
call customer
services on 150
Copies
of bills
Copies of itemised bills
£3.60 per copy
call customer
services on 150
Payment type
Charge for
not paying by
Direct Debit
£3.58 per number
Further information: call
customer services on 150
call customer
services on 150
call customer
services on 150
Bills in large print,
Braille or Audio
Data calls to
freephone numbers
will be charged at standard
rates, depending on your
service plan
a number not local to
your billing address
£32.94 cost per incoming
call 10.20p (pm)
bronze local number
- £88.13
SMS alerts are free
Send and receive faxes
and emails, even browse
the internet while you’re on
the move
a number local to your
billing address £18
silver local number
- £117.50
Normal data
charges apply
charged at normal Answer
Phone rate (additional
charges may apply)
Monthly charges:
bronze Orange number
- £58.75
Memorable
Numbers
visit orange.co.uk/monkey
Orange Answer fax lets you
receive faxes directly to your
phone while you’re out and
about and forward them to
a convenient fax machine
for printing
If you don’t want people
to know you are using a
mobile phone, you can have
a local number. Available
for London, Birmingham,
Liverpool and Manchester
dialling codes
visit orange.co.uk/tv
5p per minute from the
UK. Standard roaming
charges apply if calling
from abroad
Email is included within
the Orange World bundle
allowance
further information
One off charge and then
monthly charges depend
on your
service plan
Call 247 or 079 7310 0247 to
listen to a friends playlist by
entering their unique 7-digit
Monkey playlist number
View your emails on your
handset via POP clients or
Orange World. Have your
third party email accounts
and Orange email in one
place by registering online
to Orange Email Manager.
Receive SMS email
notifications or listen to
your emails on Orange
Answer Phone
cost
No initial charge.
visit orange.co.uk/
orangemaps
Local Number
£2.24 overseas
description
call customer
services on 150
go to an Orange Shop
or call 156
–
–
visit orange.co.uk
Phone unlocking
charge
If you want to use your
phone on an alternative
network you can have your
phone unlocked
£20.42. If you are still
within the minimum term
of your contract you must
also pay the remainder of
your monthly charges of
your contract
call customer
services on 150
Text delivery reports
Receive a text informing
you whether your message
was successfully delivered
1p per receipt
call customer
services on 150
45
network performance promise –
we’ll give you credit if you’re cut off
Orange is the only network to give you up to a minute of talk time back, in the
unlikely event that you’re cut off during a call.
call the same number back within five minutes, and before calling
anyone else, and we’ll credit your account
n
redialled calls must last longer than three seconds for credit to be added
n
calls to fixed charge numbers, like Orange Directory Enquiries,
will be credited as a call at your standard rate
n
on Talkshare accounts the credit will be available for the rest
of the group to use
n
calls lost by a third party don’t qualify for credit
n
Our network promise doesn’t apply to 3G, international calls, calls made whilst
abroad, calls made whilst national roaming or freephone 0800 numbers.
early termination charge price guide information
If you wish to terminate your contract early you are required to pay the
remaining monthly line rental charges to cover your minimum contract
period. However, you could be eligible for a discount, as explained below.
n
Orange pays money to other networks when you make calls and send
texts and receives money when you receive calls and texts. So if Orange
usually pays more than it receives, we’ll make a saving if you terminate
your contract early.
n
Orange has looked at the average calls and texts made and received on a
range of tariffs and calculated whether on average we will save money if you
terminate early and if so, how much. That average saving is the discount
which you will receive.
n
It varies according to tariff and therefore the table below sets the discount
which will be applied to any tariff which falls within a particular band of tariffs
according to the cost of the monthly line rental.
n
from
to
discount
from
to
£0.00
£10.21
0
£40.86
£51.06
discount
£7.16
£10.22
£20.42
22p
£51.07
£61.27
£11.24
£20.43
£30.64
£1.45
£61.28
£71.48
£19.08
£30.65
£40.85
£3.62
£71.50
£81.70
£14.70
line rental including VAT
Your Early Termination Charge is worked out by: subtracting the appropriate
discount (see table above) from your monthly line rental (Exc VAT). This is then
divided by 30 to give a daily Early Termination Charge, and multiplied by the
number of days left on your contract.
If you are on Everyday 50 a different calculation is used. Your Early Termination
charge is calculated by subtracting the appropriate discount (see table above)
from 0.43p. This number is then multiplied by the number of days left on your
contract and divided by 30.
Example: Dolphin 35 customer with 120 days left on contract. £3.62 (discount) is subtracted from £29.79 (monthly line rental Exc VAT) = £26.17.
This number is then divided by 30 to give daily Early Termination Charge £26.17 ÷ 30 = £0.87, and multiplied by 120 days left on the contract.
Total Early Termination Charge is: 0.87 x 120 = £104.68
46
47
For further information about Orange and our products and services please
visit our website at orange.co.uk.
The information contained within this booklet is correct at the time of going to press,
but Orange reserves the right to make subsequent changes to it, and services may be
modified, supplemented or withdrawn. For up to date information on the latest prices
please visit orange.co.uk.
All prices include VAT unless otherwise stated.
© Everything Everywhere, UK registered company 02382161.
Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW
orange.co.uk
All other trademarks are acknowledged.
TAG 57004039 OCH122329a 01/11
100%
48
This booket is printed entirely on recycled paper containing
100% post-consumer recovered fibre. You can recycle this publication again.