BYOD - itiforums

CRIP PRESENTATION
25/11/2015
Thierry Morcq
INUIT Workplace & Mobile
Program Director
Digital Transformation @ Air France / KLM
Workplace
•
From device centric to user centric
•
Mobility with secure access and data
synchronisation
•
Flexibility with up-to-date multi device.
Service Desk
•
Multi channel platform for incidents
and services -self-help possibilities
•
Adapted services to users expectations
•
Improved proactive communication
•
Reduce cost
Application
Profiles
Data
OS /
Desktop
s
Confidential
Collaborative
•
Common AF/KL collaborative platform to
support the group construction.
•
Improved user experience with an integrated
suite supporting digital transformation
•
Cloud as an option
Approach
User Segmentation
Task worker
Office User
One size does NOT
fit all
Roaming User
User segmentation
under validation by IMO
Small
stations
4 profiles + 2 specific
Power User
Device
Independant
VIP
From a DEVICE centric approach
Device is not important :
Collab+Data+Legacies are
To a USER centric approach
What is important are my data, to choose my apps, to customized and personalized my workspace
IT MASTERPLAN - PHASE 1 - DECEMBER
Work2013
anywhere, any time, on any uptodate device - Devices are only tools
Key component 1 :
Collaborative & data
O365 in the Cloud brings these new opportunities :
- For security perspective, Onedrive will be a dropbox killer and avoid shadow IT
- It promotes mobility approach sponsored by IT like :
>> Improve user experience by offering new functionalities in line with new usages and trends
>> Enhance workplace features allowing Anywhere, Anytime, Anydevice
>> Develop new way of working : mobility, telecommuting, etc.
>> Store, sync, and share work files across multiple devices
- But !! Have to be integradted : ie activesync is not O365 compatible.
OneDrive for Business
Create, modify and share documents with anyone
from any corporate devices at anytime from
anywhere
4
Office 365 on mobile
A wide range of services accessible through
corporate mobile from email and IM to social
networking and video conferencing
>> Enable BYOD (Bring your Own Device)
>> Enable mobile strategy
>> Ease collaboration from mobile devices
Key Component 2:
Legacies : you say VDI ?

What is VDI => watch Video
https://onedrive.live.com/redir?resid=F71BF9FCCEC710FB!29800&authkey=!AH_WHoBT1E8FJPA&ithint=video%2cavi

VDI 3 main use cases
Access to
Windows OS
from Mobile
(iOS, Android,
…)
Access to
legacies (IE8)
from modern
device (ease
technical
migration)
Decrease
running cost
and
continuity
thanks to
centralized
infrastructure
5
Being able to move faster to new versions of Workplace device/operating
system/browser, temporary leaving some of the incompatible legacy
VDI Strategy
2014
April 2015
September 2015
December 2015
February 2016
A mature technology but complex => a step by step approach :
from POC to industrialized platform
6
2016
Future BC
5000
thinclients
500 users
Rool out
Aligned with IT technology roadmap
JAC
Add VDI to
IT portfolio
POC
# users
50 users
Mockup
Architecture
& Design
Gartner : VDI is reliable and at
productivity step
2017
Key component 3 :
IT Asset Management
IT ASSET
MANAGEMENT
Capability Maturity
Model
AD HOC
Inventory
• manual
• No central inventory
• No usage metering
• Yearly inventory “true up”
• Tool-based inventory
• Metering for top titles
• <60% of software titles
• Quarterly inventory
• Multiple inventory systems
• <80% of software titles
• Centralized inventory
• Automated metering
• Integrated with Compliance
• <90% of software titles
Compliance Tracking
• Audit driven
• Multiple tools Enterprise Licence
Position (ELP) generation on audit
• Centralized license reconciliation
• Proactive ELP generation
• On demand reporting
Procurement
• Distributed acquisition of new
hardware & software
• no central records
• Top software titles managed
centrally by software procurement
• Integrated with Service Desk
• <50% of purchases managed
centrally
• <90% of purchases managed
centrally
Software License
Tracking
• Distributed license management
• Low ability to prove what was
purchased
• Centralized management of top
software titles
• Manual installation of software
• Central application store
• <25% of software packaged
1
STANDARDIZED
AUTOMATED
2
INTEGRATED
3
4
• <50% of all licenses and entitlement
• Integrated with Compliance
information managed centrally
• <90% of licenses managed centrally
Inventory
Software Deployment
• End user self service
• <50% of software packaged
• Integrated with3 Procurement and
2.5
So ware
License2 Tracking
Harves ng /
Compliance
• <90% 1.5
of software
Asset
Tracking
reclama on
1
0.5
0
AF KLM
Customer 1
Software Harvesting /
Asset reclamation
• Software assets not harvested
• Manual true up process
• <25% of software spend
• Automatic harvesting
• <50% of software spend
• Integrated with Deployment and
So ware
Procurement
Deployment
asset recovery
So ware
Licence
Tracking
(*)Based on ISO 19770-1 / Gartner / Dell
Some companies at 2+; best companies are at level 3+ ;
Above assessment is averaged for the group, not distinguishing between KLM ( a little more mature than above) and
AF ( a little less mature than above average)
IT MASTERPLAN - PHASE 1 - DECEMBER 2013
7
BYOD : CANNOT BE AVOID BUT WHERE BYOD HAS ADDED VALUE
8
Application type
Task Worker Office Worker Roaming Worker Power User
E-mail
BYOD
BYOD
BYOD
BYOD
Chat (e.g. Lync)
BYOD
BYOD
BYOD
BYOD
Document Creation Tool
COPE
BYOD
BYOD
BYOD
(e.g. SharePoint)
File sharing
(external/internal) (e.g. OneDrive)
Business Applications
(e.g. ERP, Business Intelligence (BI),
Sales Force Automation, Field Force
Automation)
COPE
BYOD
BYOD
BYOD
COBO –
COPE
COBO –
(COPE*)
COPE –
(BYOD*)
COBO –
(CYOD*)
BYOD
BYOD
BYOD
BYOD
BYOD
BYOD
Search and Business
BYOD
BYOD
Information (e.g. intranet)
USING SEGMENTATION TO
Business2Employee
BYOD
BYOD
(B2E) & HR
CHECK WHERE BYOD ADDS VALUE
(e.g. MyHR, Travelshop, GPnet)
SAAS (e.g. Salesforce.com)
BYOD
BYOD
*trend is moving towards this solution
BYOD mainly for personal use but not for business use except if BC exists
IT MASTERPLAN - PHASE 1 - DECEMBER 2013