3View User Guide
Transcription
3View User Guide
3View User Guide 3Roam SA Parc de Haute Technologie Bat 6 694 Avenue Maurice Donat 06250 Mougins France Tel: +33 4 92 98 83 62 No information contained herein is to be shared, copied, disclosed, or otherwise compromised without the express written consent of 3View User Guide Contents 1. Overview.................................................................................................................... 8 Who should read this document ............................................................................ 8 3View Architecture ................................................................................................ 8 2. Installation ................................................................................................................. 9 3. Getting Started..........................................................................................................10 Connecting to 3View ............................................................................................10 3View Page Layout ..............................................................................................10 4. Discovery ..................................................................................................................12 Overview of discovery ..........................................................................................12 Discovering devices .............................................................................................12 5. Displaying Node Information .....................................................................................15 Node List ..............................................................................................................15 View Events: ........................................................................................................16 View Alarms: ........................................................................................................16 View Outages: ......................................................................................................16 Asset Info: ............................................................................................................16 HTTP: ..................................................................................................................16 Resource Graphs: ................................................................................................16 Rescan: ................................................................................................................16 Admin: ..................................................................................................................16 Change Node Label: .................................................................................17 Delete Node:.............................................................................................17 6. Services ....................................................................................................................18 Overview of services ............................................................................................18 Marking a service as Unmanaged ........................................................................19 7. Data Retrieval ...........................................................................................................21 Overview ..............................................................................................................21 Thresholds ...........................................................................................................21 Generating graphs for a node...............................................................................25 8. 2 Events and Alarms ....................................................................................................29 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Events ..................................................................................................................29 Event Consolidation .............................................................................................30 Alarms ..................................................................................................................30 Supported Alarms for WLS ...................................................................................32 Supported Alarms for AERO ................................................................................34 9. Notifications ..............................................................................................................37 10. User and Group Management ...................................................................................41 11. Maps 43 Overview ..............................................................................................................43 Creating a map.....................................................................................................43 Node Context Menu .............................................................................................46 12. Dashboard ................................................................................................................48 Node Status: ........................................................................................................48 Alarms: .................................................................................................................48 Resource Graphs: ................................................................................................48 13. Reports .....................................................................................................................50 Overview ..............................................................................................................50 Standard Reports .................................................................................................50 Custom Reports ...................................................................................................50 Appendix A ......................................................................................................................57 3View Server Specifications .................................................................................57 Appendix B ......................................................................................................................58 Web Browser Specifics ........................................................................................58 SVG Support ........................................................................................................58 Telnet/SSH Support .............................................................................................58 Firefox: .....................................................................................................59 Appendix C ......................................................................................................................62 System Administration Tasks ...............................................................................62 Logging in to the server ........................................................................................62 Super User ...........................................................................................................62 Editing configuration files .....................................................................................62 Restarting 3View ..................................................................................................62 Appendix D ......................................................................................................................64 Adding Map images..............................................................................................64 3Roam Proprietary Information Strictly Confidential 3 3View User Guide Appendix E ......................................................................................................................65 GNU General Public License Version 3 ................................................................65 4 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figures Figure 1. 3View login page .................................................................................................................... 10 Figure 2. Page header ............................................................................................................................ 11 Figure 3. SNMP parameter configuration ............................................................................................. 12 Figure 4. Restarting discovery ............................................................................................................... 13 Figure 5. Discovery restart events ......................................................................................................... 14 Figure 6. Node page .............................................................................................................................. 15 Figure 7.Unmanage a service ................................................................................................................ 19 Figure 8. Service awaiting suspension ................................................................................................... 19 Figure 9. Unmanaged service ................................................................................................................ 20 Figure 10. Threshold configuration ....................................................................................................... 22 Figure 11. Edit threshold group ............................................................................................................. 23 Figure 12. Editing threshold values ....................................................................................................... 24 Figure 13. Changed threshold values .................................................................................................... 24 Figure 14. Example threshold event...................................................................................................... 25 Figure 15. Graph resource selection ..................................................................................................... 26 Figure 16. Temperature display (WLS500) ............................................................................................ 27 Figure 17. Example resource graphs ..................................................................................................... 27 Figure 18. Link status graph .................................................................................................................. 28 Figure 19. Event list ............................................................................................................................... 30 Figure 20. Alarm list............................................................................................................................... 31 Figure 21. Alarm clearing....................................................................................................................... 32 Figure 22. Notification status configuration.......................................................................................... 37 Figure 23. Current notification status ................................................................................................... 37 Figure 24. Listing destination paths ...................................................................................................... 38 Figure 25. Edit a destination path ......................................................................................................... 38 Figure 26. Choose destination path targets .......................................................................................... 39 Figure 27. Notification list ..................................................................................................................... 40 Figure 28. Notification detail ................................................................................................................. 40 Figure 29. User list ................................................................................................................................. 41 Figure 30. Group configuration ............................................................................................................. 42 Figure 31. Admin mode ......................................................................................................................... 43 Figure 32. New map option ................................................................................................................... 44 Figure 33. Rename map option ............................................................................................................. 44 Figure 34. Map name ............................................................................................................................ 44 Figure 35. Save map option ................................................................................................................... 45 Figure 36. Add node option ................................................................................................................... 45 Figure 37. Map showing severity view .................................................................................................. 46 Figure 38. Map context menu ............................................................................................................... 47 Figure 39. Dashboard node status ........................................................................................................ 48 Figure 40. Dashboard alarm status ....................................................................................................... 48 Figure 41. Dashboard resource graphs ................................................................................................. 49 Figure 42. Custom report list ................................................................................................................. 51 Figure 43. Custom report add graph ..................................................................................................... 52 Figure 44. Custom report node list........................................................................................................ 52 3Roam Proprietary Information Strictly Confidential 5 3View User Guide Figure 45. Custom report resource list.................................................................................................. 53 Figure 46. Custom graph options .......................................................................................................... 54 Figure 47. Custom graph select prefabricated graph ............................................................................ 55 Figure 48. Custom graph final report .................................................................................................... 56 Figure 49. Associate Telnet and SSH URLs............................................................................................. 59 Figure 50. Firefox application assignment ............................................................................................ 60 Figure 51. Firefox application assignment (following) .......................................................................... 60 6 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Tables Table 1. Service polling intervals ........................................................................................................... 18 Table 2. Availability colour code............................................................................................................ 18 Table 3. Predefined threshold values .................................................................................................... 21 Table 4. WLS supported alarms ............................................................................................................. 33 Table 5. WLS alarm set/clear ................................................................................................................. 34 Table 6. Aero supported alarms ............................................................................................................ 35 Table 7. AERO alarm set/clear ............................................................................................................... 36 Table 8. Map availability colour code.................................................................................................... 46 Table 9. Node options in map view ....................................................................................................... 47 Table 10. Dashboard availability colour code ....................................................................................... 48 3Roam Proprietary Information Strictly Confidential 7 3View User Guide 1. Overview Who should read this document This guide is intended to be used by operations staff who are familiar with the running and monitoring of networks. Network and system planners and managers concerned with network design, implementation and operation may also find the guide useful. It is assumed that the reader and user of 3Viewhas a good working knowledge of networking equipment and protocols and of network management theory. 3View Architecture 3View is built on the OpenNMS® network management software, which is an open-source enterprise-grade system, widely used in the industry. Using this as a base, 3Roam have developed a system which is highly customised and optimised to the task of monitoring networks built with 3Roam products. OpenNMS and 3View are made available under the terms of the GNU General Public License Version 2.0, reproduced in Appendix E. 8 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide 2. Installation The 3View server is delivered pre-installed by 3Roam on a dedicated server running Linux (see Appendix A for specifications). The 3View client is a standard web browser. The following browsers are supported: Firefox version 3 and later Internet Explorer version 8 and later (with SVG plugin – see Appendix B) Google Chrome For details on specific requirements for browser support, see Appendix B. 3Roam Proprietary Information Strictly Confidential 9 3View User Guide 3. Getting Started Connecting to 3View Once 3View is configured and started, the user interface (UI) can be accessed from a web browser using the following URL: http://<server hostname or address>:8980/opennms The login page will be displayed: Figure 1. 3View login page The default username/password is admin/admin. Users can be added later as required. Once the username and password have been entered, the dashboard page will be opened. This is the home page of 3View which gives an overall view of the current state of the network. The dashboard page is described in more detail in section 12. 3View Page Layout All 3View pages have a common header which contains navigation links and global information. The main items of interest are shown below: 10 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Notices flag Current page Logged-in user Main menu bar Figure 2. Page header In the following sections some of the basic concepts and features of 3View are introduced. 3Roam Proprietary Information Strictly Confidential 11 3View User Guide 4. Discovery Overview of discovery Discovery is the mechanism by which devices are entered into the 3View database. It can be automatic, where an IP address range is searched for devices, or for more control over the process, individual IP addresses can be entered by the operator. The discovery process works as follows: 1. 2. 3. 4. 5. The operator enters one or more IP addresses or ranges of addresses The discovery process is (re)started 3View then attempts to contact each address and to identify the type of device 3View identifies the services available on the device 3View initiates polling of information from the device When a device is discovered, one of the steps is to identify the model type of the device, which happens as part of the SNMP service detection (see below). The information about each device type is in turn used to customise certain aspects such as the map icon and the data retrieval parameters. Discovering devices In order to add devices to 3View, they must be added to the discovery list. By default 3View uses SNMP version 2c and a community string of 'public' to communicate with all devices. If this is not suitable, the values can be modified for a device or range of devices by selecting Admin from the main menu, then ‘Configure SNMP Community Names by IP'. Note that once configured, the values cannot be viewed using the web user interface. In case this is required, the values can be viewed in the file '/etc/opennms/snmp-config.xml'. For more information on editing files, see Appendix C. Figure 3. SNMP parameter configuration 12 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Once the SNMP defaults are configured, the device addresses can be added as follows: Select Admin from the main menu, then Configure Discovery from the Operations pane. Devices can be added to the discovery list either by adding a specific IP address in the Specifics pane, or by adding a range of addresses using the Include Ranges and Exclude Ranges panes. Once the desired addresses have been entered, they should be saved, and the discovery process restarted by clicking the Save and Restart Discovery button. Figure 4. Restarting discovery At this point the events list will be displayed which will show that the discovery was (re)started. Refreshing the page using the browser refresh function will show event entries for any discovered nodes. 3Roam Proprietary Information Strictly Confidential 13 3View User Guide Figure 5. Discovery restart events 14 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide 5. Displaying Node Information Node List The node list page is selected from the main menu and lists all currently discovered nodes. Nodes can be identified with a user-configurable label. In the case it is not configured, the host name of the device is used. In the case no host name is configured, the FQDN address is used. If no FQDN address is available, then the IP address is used to identify the node. If the node list is very long, the Search option can be selected from the main menu bar to filter the list of nodes to a manageable length. From the node list, a node can be selected and the node page will be displayed. The node page shows the following information: Asset information SNMP Attributes (system and administrative information) Availability information Recent event List Recent outage List Figure 6. Node page 3Roam Proprietary Information Strictly Confidential 15 3View User Guide As well as this summary information, a node toolbar is available which gives access to more detailed information concerning the node. These are described below: View Events: This provides a list of the events specific to this node. Selecting this link is equivalent to selecting the main events link, and then filtering on this node. For more information see section 8. View Alarms: As for events, this link provides a list of the alarms specific to this node. Selecting this link is equivalent to selecting the main alarms link, and then filtering on this node. For more information see section 8. View Outages: Again, this provides a view of the outages for this node. Asset Info: 3View allows administrative information for the device to be stored in its database. This pane shows the asset information for the node and allows modifications to be made (assuming the user has the required privileges). A summary of asset information is also displayed (if present) on the node page. HTTP: This allows a connection to be made to the web interface of the node. 3View provides a proxy to allow HTTP connections to nodes even if they are not directly reachable from the client machine. This allows nodes to be accessed even when connecting to the 3View server through a firewall. Resource Graphs: The details of resource graphing is covered in section 7. Graphs for this node may be conveniently accessed using this link. Rescan: This link allows the node to be re-examined for available services. This procedure is performed every 24 hours in any case, but is useful if the monitoring status of a node (managed/unmanaged) is changed. In this case a rescan must be performed to complete the procedure. See section 6 for details on marking a service unmanaged. Admin: 16 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide This link opens the admin pane for the node. This allows configuration of the following: Change Node Label: The node label is automatically set to the SNMP hostname, FQDN address or IP address when the node is added. If this name is not suitable a user-defined name can be set here. Delete Node: This option can be used to delete the node. Be sure to also remove the node's address from the discovery page, otherwise the node will be re-discovered within 24 hours. 3Roam Proprietary Information Strictly Confidential 17 3View User Guide 6. Services Overview of services Services are a generic term in 3View for things that should be monitored and for whom an availability statistic should be calculated. The services currently monitored on 3Roam devices are: ICMP SNMP HTTP Link Status Port Status Device Status Whether or not the device responds to an ICMP echo request (ping) Whether or not the device responds to an SNMP request Whether or not the device responds to an HTTP request Whether or not alarms are present on each of the radio links of a device Whether or not an Ethernet interface is up Whether or not an AERO device is faulty When a device is discovered by 3View, a service scan is performed to determine which services are available on the device. Once complete, 3View begins monitoring each service according to predetermined rules to ensure that any interruptions are detected and reported. In addition, the scan is repeated every 24 hours (or on demand) to detect any change in service status, for example if the HTTP service is disabled in a WLS following the initial discovery. For each identified service, an availability value over the previous 24 hours is maintained. This value should thus be at 100% in the normal case, but will diminish in cases of service outage. The service monitoring consists of a polling and thus the resulting availability should be used as a guide only. The polling intervals for the different services are shown below: Service ICMP SNMP HTTP Link/Port Status Device Status Polling Interval 30 seconds 300 seconds 300 seconds 30 seconds 30 seconds Table 1. Service polling intervals The individual service availability figures are displayed in the node page using the following colour scheme. Green Yellow Red > 99.99% > 97% < 97% Table 2. Availability colour code 18 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide When a service is up, the 24 hour availability will increase to a limit of 100%. When a service is down, or the node is unreachable, the availability will decrease. Marking a service as Unmanaged In general a service refers to a critical function of the unit and a failure of a service normally needs immediate action. However, in some cases it is not desirable to monitor a service. For instance if an Ethernet port is down, then it will show up as an outage in 3View. However, it is common to have unconnected Ethernet ports and for such a port to be down is not necessarily a cause for concern. In this case, it is not useful to have an outage showing up in 3View since it may detract from other, real, problems. To unmanage a service, click the Admin link on the main toolbar, then select 'Manage and Unmanage Interfaces and Services'. Uncheck the interface/service to be unmanaged, then click 'Apply Changes'. Figure 7.Unmanage a service Click OK to proceed when prompted, then return to the node page, which should now show the following: Figure 8. Service awaiting suspension 3Roam Proprietary Information Strictly Confidential 19 3View User Guide To complete the procedure, click 'Rescan' from the Node page toolbar. After a few seconds, refresh the page and the service(s) will be marked 'Forced Unmanaged'. Figure 9. Unmanaged service The availability of this service will no longer be considered in the availability calculation for the node. 20 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide 7. Data Retrieval Overview Once a device has been discovered and its type determined, 3View starts retrieving key performance indicators (KPIs) which consist of a predefined set of data items reflecting the health of the device or its connectivity to other devices. These KPIs are then stored on the 3View server and can be used to visualise the overall performance of each device. The KPIs are retrieved every 5 minutes and stored in a special database called a Round-Robin Database (RRD). This database allows data to be stored indefinitely without requiring unbounded storage, by overwriting the oldest data once the database becomes full. By default, the following values are stored for each KPI: The raw value, every 5 minutes for 1 month The average over 1 hour, every hour for 1 year The minimum over 1 hour, every hour for 1 year The maximum over 1 hour, every hour for 1 year Using these values, graphs can be generated over any timeframe going back 1 year. Nothing needs to be done to configure data collection - the elements to be collected are automatically determined based on the type of device. As soon as the device has been discovered, the collection will begin. Thresholds As data is collected, it may also be checked against pre-defined thresholds to ensure that individual measures are within the expected range. 3View comes pre-configured with appropriate threshold values for a number of KPIs, however they can be modified if necessary to suit a particular situation. The pre-defined threshold values are shown in the table below: KPI WLS Received Signal Level AERO Received Signal Level WLS ODU Temperature WLS MotherBoard Temperature AERO Temperature High/Low Low Low High High High Value -60 -70 75 75 75 Re-arm Value -57 -67 70 70 70 Table 3. Predefined threshold values 3Roam Proprietary Information Strictly Confidential 21 3View User Guide If a threshold value is exceeded, an event will be generated to alert attention. This will in turn create an alarm condition which will persist until the value returns to the re-arm value. The re-arm value should be chosen to provide hysteresis and to avoid generating many events if a value fluctuates around the threshold value. To modify an existing threshold entry, select Admin->Manage Thresholds from the main toolbar. Figure 10. Threshold configuration The thresholds are divided into three groups: 3roam-wls1: 3roam-wls2: 3roam-aero: WLS devices with a single radio (WLS100, WLS501) WLS devices with two radios (WLS502) AERO integrated devices For WLS502 devices, the thresholds are individually selectable for the two radio ports. This allows for different thresholds to be set on the received signal level in cases where the two links have a different fade margin, and for whom the normal RSLs are different. Select Edit to view the threshold values: 22 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 11. Edit threshold group This screen also allows the editing of threshold values. For example, to change the RSL threshold from -60 to -55, with a re-arm value of -50, the procedure is as follows: Click Edit on the row which corresponds to the RSL (first row). The following screen will be displayed: 3Roam Proprietary Information Strictly Confidential 23 3View User Guide Figure 12. Editing threshold values Change the threshold values as shown. Click Save when finished. Now the new threshold values can be seen in the list: Figure 13. Changed threshold values 24 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide After changing a threshold value, the threshold package must be reloaded by clicking ‘Threshold Groups’ (just below the 3Roam logo) and then clicking the ‘Request a reload threshold packages configuration’ button (see Figure 10). When a threshold is exceeded, an event similar to the following example will be generated: Figure 14. Example threshold event The event shows the received signal level (RSL) of interface mdu0 passing below the threshold level of -60. Its measured value was -67.5 Generating graphs for a node The other main use of collected data is to show historic trends through the use of graphs. Each node type has a pre-configured set of graphs which show key performance information for the device. The data is divided into node-specific data (which includes radio statistics), port-specific, which includes traffic stats for both Ethernet and radio interfaces, and response data which shows response times for the HTTP and SNMP services. In general graphs can be generated for a variety of statistics on any of the discovered nodes using the Reports facility (see section 13). The procedure shown here shortcuts directly to the “standard reports” configuration with the current node pre-selected. In order to generate a node graph: Either: Go to Reports->Standard Reports from the main menu bar, then select the desired node from the list and click the Start button. or Go to the node page, e.g. using the 'Node List' menu item, then select 'Resource Graphs' A list of available resource graphs will be shown on the left. These will include: Node-level graphs, including temperature and radio parameters IP-level graphs, including service response times Port-level graphs, including throughput and packet statistics Select the required groups, either by double-clicking, by dragging to the right, or by clicking 'Add All' At this point the following screen will be shown, with the selected graph(s) on the right, and the remaining choices on the left: 3Roam Proprietary Information Strictly Confidential 25 3View User Guide Figure 15. Graph resource selection Click 'Graph Selection' to display the graphs. Each graph will show data for the last 24 hours by default. To select a different timeframe, click on a graph. The same graph will be shown with controls to allow any timeframe to be selected. Predefined 'Last Day', 'Last Week', 'Last Month' or 'Last Year' periods can be chosen, or a specific part of the displayed graph can be selected by dragging the cursor across the desired time period directly on the displayed graph. Most graphs show multiple KPIs using different coloured lines. A legend printed below the graph indicates which colour corresponds to which KPI. In the case of port statistics, colour areas are used to show how the total throughput is broken down between the different packet types (unicast/multicast/broadcast/errors). Examples are shown below: 26 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 16. Temperature display (WLS500) This graph plots the temperatures of the IDU and both ODUs of a WLS500. For each trace, the average, maximum and minimum values are shown for the period which is plotted. Changing the period will update those values. Figure 17. Example resource graphs This graph shows port statistics. This is an example of a ‘stacked’ graph, where the total traffic throughput is divided into different traffic types which are then stacked on top of each other to give a visual indicatio of the breakdown of the data. Here we can see that the traffic is a mix of unicast, multicast and unicast. The following example shows the link status graph which is contained in the’Node Level Performance Data’ graph package. This graph shows a value of 100% when a radio link is up, and 0% when it is down. It also has a red line showing the average value over the period being graphed. This has the effect of giving an indication of the average availability of the link over the period and is thus very useful. 3Roam Proprietary Information Strictly Confidential 27 3View User Guide Figure 18. Link status graph However note the following caveats: The values on this graph are based on data collection polls, which are taken every 5 minutes. This means that the availability figures are not accurate for small numbers of short outages. It also means that the values may not concur with the service availability figure for the same link which is based on a much shorter polling period. The service is considered to be unavailable whenever the node is unreachable, even if the link in question is up, and traffic is passing normally. This could happen for example if the NMS server itself became disconnected from the network. In this case, the NMS takes a worst-case decision and marks the service down. However, the link status graph shows a break in this case (note the break on the example graph shown). During the break, the data is not counted for the purposes of availability calculation, so it will not be considered down during this period. This will also cause discrepancies with the service availability figure. Thus, for best accuracy and worst-case values in cases of doubt, the service availability should be used for last-24hour availability. However, for best flexibility of duration and best visualization, the link status graph should be used. 28 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide 8. Events and Alarms Events Events are a fundamental part of 3View. Events can be generated either internally, or as a result of an external influence such as the loss of a service, or the reception of an SNMP TRAP. Events can be displayed in a number of ways, including: From the Events main menu item From the node page submenu or on the node page itself In the latter case, only events for the selected node are displayed. In all cases, the list can be filtered by clicking the + and - symbols next to filter markers for each event. For example, clicking the + next to a node label will filter the list such that only events for that node are displayed. Clicking the - will then remove the filter such that all events for all nodes are again displayed. Clicking the < next to a date will lead to the display of all events starting at that data, and the > will show all events before that date. As filters are selected, the list of active filters will be displayed at the top of the page. Clicking on the next to any of these filters will cause it to be removed. 3Roam Proprietary Information Strictly Confidential 29 3View User Guide Figure 19. Event list From the Events sub-menu Advanced Search, a more detailed list of search parameters can be specified. In addition, the events page has a menu item Severity Legend, which provides a reminder of the meanings of the various severity values. Event Consolidation In order to minimise event repetition, certain events are automatically deleted when a new event of the same type is received. As an example, if a link up event is received, and then in the future another link up event is received for the same interface, the original event will be deleted, and the new one added. Alarms Most events have a corresponding alarm. Alarms are very similar to events, in that each alarm is derived from a matching event, and has the same severity as the event. However alarms have some additional properties. In general, alarm represents a degraded state over a time period, rather than a single point in time. For example, a link-down condition is represented by an alarm. The alarm is active during the period that the link is down. The alarm is entered on reception of the link down event, and is cleared on reception of a link up event. Alarms allow the operator to easily determine if there is a problem with the network. Alarms exist for the following failure scenarios: 30 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Device alarms Link alarms Ethernet port down Temperature over threshold Received signal level below threshold Node down The current list of alarms can be viewed from the main Alarms menu item, or from the node page of an individual device. Filtering is similar to those described for events. One important difference between events and alarms is that alarms are automatically cleared from the system when a clear event is received. More specifically, the clear event causes a clear alarm to be registered, then the original alarm entry is cleared and its colour changed to light grey, before finally all related alarm entries are removed. This whole process can take a few minutes, because it is performed by background housekeeping process. Figure 20. Alarm list In some cases, alarms may not be cleared correctly because of management traffic being lost due to disruptions associated with the alarm condition. In these cases, once it is clear that an alarm condition has been resolved, the alarm can be cleared manually, by selecting the alarm (clicking the Ack box), then selecting 'Clear Alarms', and clicking 'Go': 3Roam Proprietary Information Strictly Confidential 31 3View User Guide Figure 21. Alarm clearing Supported Alarms for WLS The table below lists the alarms supported by 3View for the WLS100, WLS501 and WLS502 products: 32 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Alarm Name Fan 1-6 failed High threshold exceeded for SNMP datasource OduTemp_mdu0/1 High threshold exceeded for SNMP datasourceMboardTemp Node is down HTTP outage Description Hardware Platform Fan has failed Temperature of ODU is high Detection Severity Trap Statistics polling Minor Warning Temperature of IDU is high Statistics polling Warning Service polling Service polling Service polling Service polling Service polling Major Statistics polling Minor Trap Statistics polling Major Warning Transmitter is muted Trap Warning Ethernet interfaces Interface is operationally down Trap Major Services Node is down or unreachable Port eth0-5 outage Embedded HTTP server is down or unreachable Embedded SNMP agent is down or unreachable Interface is operationally down Link mdu0/1 outage Interface is operationally down SNMP outage SNMP data collection on node failed Link mdu0/1 has alarms Low threshold exceeded for SNMP datasource RSL_mdu0/1 Transmitter muted on ODU mdu0/1 Port eth0-5 DOWN Statistics SNMP statistics collection has failed Radio Interfaces Interface is operationally down RSL is low Major Major Major Major Table 4. WLS supported alarms Notes: Some alarms are redundant, for example ‘Link mdu0 outage’ and ‘Link mdu0 has alarms’. Both indicate that there is a problem with the radio link, but the latter is triggered by an SNMP trap which is sent by the WLS at the moment the link fails. The other is detected by the regular service poll, and may be delayed slightly. The idea is to ensure that the information is indicated to the operator as soon as possible, but also to ensure that if the SNMP trap is lost, the fault is detected by the service poll. HTTP outage, SNMP outage, Port eth0-eth5 outage and Link mdu0/mdu1 outage are not triggered after Node is down is triggered, so if a complete node fails, the system attempts to clarify the alarm reporting by reporting a single ‘node down’ rather than cluttering the list with an alarm for each service. 3Roam Proprietary Information Strictly Confidential 33 3View User Guide The rules for how alarms are set and cleared are shown in the following table: Alarm name Fan 1-6 failed High threshold exceeded for SNMP datasource OduTemp_mdu0/1 High threshold exceeded for SNMP datasourceMboardTemp Set when Hardware Platform A fan has failed Temperature of ODU has reached 75°C HTTP outage Temperature of IDU has reached 75°C Services Node is down or unreachable HTTP server is down SNMP outage SNMP server is down Port eth0-5 outage Interface is operationally down or unknown In Interface is operationally down or unknown Statistics Statistics collection has failed Radio Interfaces Interface is operationally down RSL has decreased beyond -60dBm Transmitter is muted Node is down Link mdu0/1 outage SNMP data collection on node failed Link mdu0/1 has alarms Low threshold exceeded for SNMP datasource RSL_mdu0/1 Transmitter muted on ODU mdu0/1 Port eth0-5 DOWN Ethernet Interfaces Interface is operationally down Automatically cleared when A fan recovers by itself, otherwise cleared manually after replacement Temperature of ODU has decreased to 70°C Temperature of IDU has decreased to 70°C Node is again reachable HTTP server is again responsive SNMP server is again responsive Interface is operationally up Interface is operationally up Statistics collection recovered Interface is operationally up RSL has increased beyond 57dBm Transmitter is un-muted Interface is operationally up Table 5. WLS alarm set/clear Supported Alarms for AERO Below is the alarm table for the AERO product: Alarm Name 34 Description Hardware Platform 3Roam Proprietary Information Strictly Confidential Detection Severity v1.0 January 2012 3View User Guide Tx alarm Rx alarm High threshold exceeded for SNMP datasourceAeroTemp Node is down HTTP outage SNMP outage Port NMS/Payload outage Link outage Device status outage SNMP data collection on node failed Low threshold exceeded for SNMP datasourceAeroRSL Transmitter muted Radio transmission chain has failed Radio reception chain has failed Temperature of AERO is high Services Node is down or unreachable Embedded HTTP server is down or unreachable Embedded SNMP agent is down or unreachable Ethernet interface is operationally down Radio interface is operationally down Hardware has failed Statistics SNMP statistics collection has failed Radio Interfaces RSL is low Transmitter is muted Trap Critical Trap Critical Statistics polling Warning Service polling Service polling Service polling Service polling Service polling Service polling Major Statistics polling Minor Statistics polling Trap Warning Major Major Major Major Major Warning Table 6. Aero supported alarms The rules for how alarms are set and cleared are shown in the following table: Alarm name Set when Tx alarm Hardware Platform Hardware has failed (Tx) Rx Alarm Hardware has failed (Rx) High threshold exceeded for SNMP datasourceAeroTemp Temperature has reached 75°C (750 tenths) Node is down HTTP outage Services Node is down or unreachable HTTP server is down SNMP outage SNMP server is down 3Roam Proprietary Information Strictly Confidential Automatically cleared when Hardware recovers (unlikely) otherwise cleared manually after replacement Hardware recovers (unlikely) otherwise cleared manually after replacement Temperature has decreased to 70°C (700 tenths) Node is again reachable HTTP server is again responsive SNMP server is again 35 3View User Guide Port eth0-5 outage Link mdu0/1 outage Device status outage SNMP data collection on node failed Link mdu0/1 has alarms Low threshold exceeded for SNMP datasource RSL_mdu0/1 Transmitter muted on ODU mdu0/1 Interface is operationally down or unknown In Interface is operationally down or unknown Hardware has failed or node unreachable responsive Interface is operationally up Interface is operationally up Hardware has recovered (unlikely) or node again reachable. Statistics Statistics collection has failed Statistics collection recovered Radio Interfaces Interface is operationally down RSL has decreased beyond 70dBm (700 tenths) Interface is operationally up RSL has increased beyond -67dBm (670 tenths) Transmitter is muted Transmitter is un-muted Table 7. AERO alarm set/clear 36 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide 9. Notifications Notifications are similar to alarms and are used to send emails to operators automatically when an alarm condition is detected. Each notification is mapped to a particular alarm and they can be activated individually. Notifications also have a global on/off switch which is initially off. To configure the delivery of notifications, select Admin from the main toolbar, then check the radio button marked 'Notification Status'. Click 'Update' to complete the process. Figure 22. Notification status configuration The global status is reported in the main status area at the top right of each page: Figure 23. Current notification status In addition, each notification can be activated or de-activated individually. Select Admin->Configure Notifications, then select 'Configure Event Notifications'. A list of all notifications is shown. The default settings have been carefully selected and it is recommended not to change them, however if changes need to be made, set the on/off buttons as necessary. Be careful not to delete any notifications, since they cannot be undeleted. Editing notifications is an advanced topic outside the scope of this guide. To determine where notifications should be sent, select Configure Destination Paths. In general there will be only one path. In general it is better to edit this path if you want to change the path for all notifications. You can add a new one, but then each of the event notifications has to be reconfigured one by one to change the selected path. By editing the existing path, this will not be necessary. 3Roam Proprietary Information Strictly Confidential 37 3View User Guide Figure 24. Listing destination paths Next, click the Edit button to change the destination. Figure 25. Edit a destination path Again click the Edit button to edit the targets. 38 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 26. Choose destination path targets Now, the options are to select: One or more users from the first pane and/or One or more groups from the second pane and/or One or more roles from the third pane and/or One or more external email addresses from the fourth pane In the first three cases, notifications will only be sent if the selected user is scheduled as being able to receive notifications (see below). In general it is recommended to use one of the first two panes (users/groups) to select destinations. Roles are mainly useful for cases where complex non-repeating schedules need to be maintained and are beyond the scope of this guide. To select multiple users/groups in a list, hold down the Ctrl key whilst clicking. Similarly, to remove a selected entry, click again on the entry whilst holding the Ctrl key. When the selection has been made, click Next>>>. Next, accept the default 'Java Email' and click Next>>>. Then click Finish to complete the configuration. To confirm that emails are being sent to the correct users, generate a notification event (assuming this is possible. E.g. pull an Ethernet cable) and go to the Notifications screen. Click All Outstanding Notices and refresh until the notification is displayed. 3Roam Proprietary Information Strictly Confidential 39 3View User Guide Figure 27. Notification list Next, click on the notification ID, the left-most column, marked 'ID'. This will show the detail of the notification. At the bottom of this display, the list of users to whom the notification was sent will be shown: Figure 28. Notification detail As it can be seen, this notification was successfully emailed to the admin user. 40 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide 10. User and Group Management In some cases, it may be desirable to have other users of 3View with reduced privileges, rather than all users log in as admin. Alternatively, it may be desirable to have multiple notification targets, so that different users can receive notifications at different times, as explained above in section 9. To create a new user, select Admin->Configure Users, Groups and Roles, then select 'Configure Users'. Figure 29. User list Click Add New User, then select a username and password. Following this, a screen will be shown where administrative information can be entered. Some of this information is used for notification, e.g. the email address is used to send notifications by email. Other fields, such as pager ids etc can be used with external applications but such configuration is outside the scope of this guide. To edit an existing user, click the Modify icon on the same line as the user. Users can also be associated with groups. This can be useful for assigning different maps depending on user, since the default map is linked to a given user’s group membership. To configure a group, select Admin->Configure Users, Groups and Roles, then select 'Configure Groups'. A screen similar to that for users will be shown. Click ‘Add new group’ to add a new group, or click the ‘Modify’ icon to edit an existing group. If adding a new group, you will be asked for a group name and a comment describing the group. Add or remove users to the group using the << and >> buttons. Also, at the top of this page, the default map for the group can be selected. The other panes in this group are not described in this document. 3Roam Proprietary Information Strictly Confidential 41 3View User Guide Figure 30. Group configuration Click ‘Finish’ when finished. 42 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide 11. Maps Overview The 3View Map View allows geographic views of the network to be displayed as one or more images (which may be geographic maps or schematic images) arranged as a hierarchical set. Node icons can then be placed on these backgrounds. The links between nodes are not displayed, and must be added manually to the background image if required. However, the node status is displayed in real-time using a coloured 'semaphore' which indicates one of the following: The severity of the most severe alarm currently active for the node The availability of the node over the last 24 hours Creating a map To enter the map view, select Map from the main toolbar. Initially an empty map will be shown called NotOpenMap with a menu on the right. Select Map->Admin Mode to enter the administrative mode to allow a map to be created. Note how the menu changes and that more items are available. Figure 31. Admin mode Select Map->New to create a new map. 3Roam Proprietary Information Strictly Confidential 43 3View User Guide Figure 32. New map option Select Map->Rename to rename the map to the desired name. Figure 33. Rename map option Type the desired name and click Rename. Figure 34. Map name Select Map->Background... to choose a background image for the map. Images are located in the following directory on the 3View server: /usr/share/opennms/jetty-webapps/opennms/map/images/background/ See Appendix D for details on how to upload new background image files to the server. Select Map->Save to save the map. Note that in general the map must be saved every time a change is made, and that often changes may be lost just by selecting another menu option. If in doubt, save. 44 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 35. Save map option Now add the nodes. Select Node->Add to add a single node. A list of the nodes known by 3View will be shown. Select a node and click Add. Select as many nodes as required. If there are a lot of nodes to be added, the option Node->Add Range can be used to add a range of nodes in one go. All nodes with an IP address within the range will be added. To add all nodes known to 3View, just accept the default range of (*.*.*.*). Figure 36. Add node option Once the nodes are added, they can be dragged into position and the map saved. Finally, click Map->Refresh Mode to return to the normal non-admin mode. The node icons will now show their current alarm severity via their colour. 3Roam Proprietary Information Strictly Confidential 45 3View User Guide Figure 37. Map showing severity view An alternative view “Availability View” is also available from the View menu, which colours the icons according to the following table: Green Yellow Red 100% > 97% < 97% Table 8. Map availability colour code Node Context Menu By double-clicking on a node icon, a menu can be accessed as follows. 46 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 38. Map context menu The items are as follows: Item HTTP SSH Telnet Ping Node Page Alarms Events Resource Graphs Description Opens a connection to the web configuration of the node. Opens a CLI connection to the node via SSH (requires operating system to understand ssh:// URLs). Opens a CLI connection to the node via telnet (requires operating system to understand telnet:// URLs). Opens a dialog box allowing a ping to be performed to the node. Opens a window with the 3View node summary page. Opens a window with the 3View node alarm page. Opens a window with the 3View node event page. Opens the 3View graph page for the node. Table 9. Node options in map view In order for the Telnet and SSH links to be operational, the browser needs to have a correctly configured URL handler. See Appendix B for details on how to do this if the link does not work. 3Roam Proprietary Information Strictly Confidential 47 3View User Guide 12. Dashboard The dashboard is the main page of 3View and combines the following views: Node Status: Figure 39. Dashboard node status A quick view of the availability of each node with a simple two-colour scheme of: Green Red 100% < 100% Table 10. Dashboard availability colour code Also shown is the number of outages for each node, i.e. the number of services which are currently down. Alarms: Figure 40. Dashboard alarm status The alarm pane shows a list of alarms currently active on all nodes. Resource Graphs: 48 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 41. Dashboard resource graphs This pane gives a quick access to the resource graphs. In general, it is recommended that either the dashboard or the map view is used as the 'default' page to be left open to allow easy visibility to the overall health of the network. 3Roam Proprietary Information Strictly Confidential 49 3View User Guide 13. Reports Overview Reports in 3View allow multiple graphs of the type available from the node page to be combined into a report format which can be saved, then subsequently recalled. In this way, different views of the network can be easily visualized. Standard Reports Two types of report are available. The first is a standard report which is essentially identical to the graphs found on the Node page. A list of nodes is presented. Select a node to be graphed, then follow the steps described for the node graphs. Custom Reports Custom reports allow multiple graphs from one or more nodes to be collected together into a single report. This can be used for example to show similar information for a group of nodes over a same period of time. As an example we will create a report showing interface statistics for each end of a radio link. First select Reports from the main menu bar, followed by Custom Reports. A list of nodes will be shown. Select the radio button marked ‘Create New’ and click Submit. 50 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 42. Custom report list Now select a name for the graph, then set the ‘Number of graphs per line’ to 2. We want to have one column per device. Click ‘Add New Graph’. 3Roam Proprietary Information Strictly Confidential 51 3View User Guide Figure 43. Custom report add graph Next, we select node Antibes to be at the top left of the page. Click ‘View Child Resource’ to see the graph resources available for the node. Figure 44. Custom report node list 52 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Select ‘WLS port parameters: Port Statistics mdu0’ and click ‘Choose child resource’ Figure 45. Custom report resource list By default, the first graph which is available for the resource will be shown. We will accept this. Note that we normally do not need to add a title, since the existing graph title tells us all we need to know. The default graph duration is 1 week. To change this, select the desired duration from the list box. To see the results of any changes on this page, click ‘Refresh sample view’: 3Roam Proprietary Information Strictly Confidential 53 3View User Guide Figure 46. Custom graph options Note that the graph index proposed by the page above was 1. This will be incremented for each graph and allows the position of the graph on the page to be changed. Graphs are numbered from left to right on each row, and from top to bottom. Now we repeat the same procedure for the second graph, which will be the same graph for node Grasse. We now have the port throughput graphs for each node. We now wish to add a row for the Tx Port Statistics for each node. The procedure is exactly the same as the above, except that we need to change the graph as shown below, before clicking ‘Done with edits’: 54 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 47. Custom graph select prefabricated graph This process can thus be repeated to add as many graphs as required. Finally, click ‘Save’ to save the report. The report will now appear in the custom report list. To view the report, select the ‘View’ radio button and click ‘Submit’. The report will be shown. 3Roam Proprietary Information Strictly Confidential 55 3View User Guide Figure 48. Custom graph final report 56 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Appendix A 3View Server Specifications Dedicated server (Dell PowerEdge R310) Rackable (1U) Dual Gbps Ethernet port Hot-swappable redundant hard drives (RAID 1) Redundant power supply Linux OS (Ubuntu 10.04.3 LTS – Long Term-Support) 3Roam Proprietary Information Strictly Confidential 57 3View User Guide Appendix B Web Browser Specifics To get the full benefit of the 3View browser support, the following items may need to be configured in the web browser. SVG Support Adobe SVG rendering support is required for display of the map page. This is supported in Firefox and Chrome by default, but not always in Internet Explorer. To install the plugin see http://www.adobe.com/svg/viewer/install/. Telnet/SSH Support From the map context menu, it is possible to connect to the CLI interface of a node using either the telnet or SSH protocols. In order for this to work, a telnet/SSH client must be installed, and the browser must be configured to associate it with the corresponding URL. The recommended telnet/SSH client for Windows is Teraterm v4.73, which can be downloaded from the following location: http://ttssh2.sourceforge.jp/. During the installation, the option will be given to install handlers for Telnet and SSH URLs: 58 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Figure 49. Associate Telnet and SSH URLs After this installation is finished, ensure the operating system has correctly associated the SSH and Telnet protocols with TeraTerm. Note however, that the above will only associate the URLs when using Internet Explorer and Chrome. To do the same for Firefox the following procedure must be followed: Firefox: The simplest way to configure Telnet and SSH handlers in Firefox is to select the Telnet and SSH options from the node menu. Firefox will ask to assign an application to them: 3Roam Proprietary Information Strictly Confidential 59 3View User Guide Figure 50. Firefox application assignment Click Choose, then navigate to the Teraterm executable file which can be found at the following location: My Computer -> C:\Program Files\teraterm Select ‘ttermpro.exe’ and click Open. Finally, click the checkbox ‘Remember my choice for telnet links’ as shown below: Figure 51. Firefox application assignment (following) 60 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Click OK to finish. Finally, because of a problem with Teraterm’s URL handling, a change needs to be made in order for the Telnet link to function: Using Notepad, or similar editor, edit the file TERATERM.INI (also found in My Computer -> C:\Program Files\teraterm) and find the following lines: [TTSSH] ; SSH enabled flag (1=enabled 0=disabled) Enabled=1 And change the ‘Enabled’ flag to zero as follows: [TTSSH] ; SSH enabled flag (1=enabled 0=disabled) Enabled=0 Find also the following lines: ; TCP/IP parameters ; TCP port# TCPPort=22 And change the ‘TCPPort’ number to 23 as follows: ; TCP/IP parameters ; TCP port# TCPPort=23 Save and close the file. 3Roam Proprietary Information Strictly Confidential 61 3View User Guide Appendix C System Administration Tasks This section gives some guidelines on how to perform some basic system administration tasks which may be necessary for the smooth operation of the 3View server. Logging in to the server The easiest way to administer the server is from the console. In order to log into the server, click on the desired username (by default, only one user ‘oper’ is configured). Enter the password (‘oper’ by default. This should be changed as soon as possible for security reasons). Super User Some tasks require the user to be a linux super-user (or root user). On Ubuntu-based systems, there is no root user by default. Instead, the ‘sudo’ command is used to execute commands with superuser privileges. In order to use sudo, use it to prefix a command given in a terminal. For example, to edit a file using gedit with super-user privileges, type: Sudo gedit Editing configuration files Almost all configuration of 3View is performed using a web browser as described in this user guide. However a small number of tasks require the manual editing of configuration files. For users unfamiliar with Linux system administration, it is recommended to use the gedit graphical editor from the server console as follows: Whilst logged in as ‘oper’, run a terminal from the applications menu by selecting: Applications -> Accessories ->Terminal A terminal box will be opened. Type the following to open geditwith superuser privileges: sudogedit You may be asked to enter your password once again (same as used for login). Geditwill now appear and is similar to notepad or other GUI-based editors. Restarting 3View Occasionally, (e.g. after adding background image files) it is necessary to restart 3View. The 62 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide procedure is as follows: Log into the system as ‘oper’. Open a terminal and execute the following command: sudo /etc/init.d/opennms restart Messages will be displayed showing the stopping and restarting of 3View. Occasionally the restart message will state that the system has not yet restarted. This is normal and simply means that the application is slow to start. This may happen due to routine database maintenance tasks which sometimes run at startup. In cases where there is a problem (e.g. a file was edited and a syntax error was made), then a message will clearly state that the system did not start and a log file name will be given to help troubleshoot the problem. 3Roam Proprietary Information Strictly Confidential 63 3View User Guide Appendix D Adding Map images One useful feature of 3View is the ability to add background images on which to overlay node icons in the map view. The images may be traditional maps, or may be schematic images or any other aid to help visualise the network topology. In order for 3View to be able to use an image, it must be uploaded to the server and the map configuration updated. The file can be copied to the server using ftp or via a USB key. The file(s) should be copied to the following directory: /usr/share/opennms/jetty-webapps/opennms/map/images/background/ Once the files are copied, they must be referenced in the map configuration file: /etc/opennms/map.properties Edit this file with gedit (see Appendix D for details on how to use gedit) Find the section: ################################################################### ## B A C K G R O U N D I M A G E S ################################################################### # A comma-separated list of bgimages keys. # bgimages.{KEY}.filename Add a line which lists a keyword for each file as follows: bgimages=nice,antibes,cannes Then add a line linking each keyword to the associated filename: bgimage.nice.filename=nice.jpg bgimage.antibes.filename=antibes.jpg bgimage.cannes.filename=cannes.jpg Save and close the file, then restart 3View as explained in Appendix C. 64 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide Appendix E GNU General Public License Version 3 GNU GENERAL PUBLIC LICENSE Version 3, 29 June 2007 Copyright (C) 2007 Free Software Foundation, Inc. <http://fsf.org/> Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble The GNU General Public License is a free, copyleft license for software and other kinds of works. The licenses for most software and other practical works are designed to take away your freedom to share and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change all versions of a program--to make sure it remains free software for all its users. We, the Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. 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You may convey a covered work in object code form under the terms of sections 4 and 5, provided that you also convey the machine-readable Corresponding Source under the terms of this License, in one of these ways: 68 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide a) Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange. b) Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by a written offer, valid for at least three years and valid for as long as you offer spare parts or customer support for that product model, to give anyone who possesses the object code either (1) a copy of the Corresponding Source for all the software in the product that is covered by this License, on a durable physical medium customarily used for software interchange, for a price no more than your reasonable cost of physically performing this conveying of source, or (2) access to copy the Corresponding Source from a network server at no charge. c) Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b. d) Convey the object code by offering access from a designated place (gratis or for a charge), and offer equivalent access to the Corresponding Source in the same way through the same place at no further charge. You need not require recipients to copy the Corresponding Source along with the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source. Regardless of what server hosts the Corresponding Source, you remain obligated to ensure that it is available for as long as needed to satisfy these requirements. e) Convey the object code using peer-to-peer transmission, provided you inform other peers where the object code and Corresponding Source of the work are being offered to the general public at no charge under subsection 6d. A separable portion of the object code, whose source code is excluded from the Corresponding Source as a System Library, need not be included in conveying the object code work. A "User Product" is either (1) a "consumer product", which means any tangible personal property which is normally used for personal, family, or household purposes, or (2) anything designed or sold for incorporation into a dwelling. In determining whether a product is a consumer product, doubtful cases shall be resolved in favor of coverage. For a particular product received by a particular user, "normally used" refers to a typical or common use of that class of product, regardless of the status of the particular user or of the way in which the particular user actually uses, or expects or is expected to use, the product. A product is a consumer product regardless of whether the product has substantial commercial, industrial or non-consumer uses, unless such uses represent the only significant mode of use of the product. "Installation Information" for a User Product means any methods, procedures, authorization keys, or other information required to install and execute modified versions of a covered work in that User Product from a modified version of its Corresponding Source. The information must suffice to ensure that the continued functioning of the modified object 3Roam Proprietary Information Strictly Confidential 69 3View User Guide code is in no case prevented or interfered with solely because modification has been made. If you convey an object code work under this section in, or with, or specifically for use in, a User Product, and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term (regardless of how the transaction is characterized), the Corresponding Source conveyed under this section must be accompanied by the Installation Information. But this requirement does not apply if neither you nor any third party retains the ability to install modified object code on the User Product (for example, the work has been installed in ROM). The requirement to provide Installation Information does not include a requirement to continue to provide support service, warranty, or updates for a work that has been modified or installed by the recipient, or for the User Product in which it has been modified or installed. Access to a network may be denied when the modification itself materially and adversely affects the operation of the network or violates the rules and protocols for communication across the network. Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying. 7. Additional Terms. "Additional permissions" are terms that supplement the terms of this License by making exceptions from one or more of its conditions. Additional permissions that are applicable to the entire Program shall be treated as though they were included in this License, to the extent that they are valid under applicable law. If additional permissions apply only to part of the Program, that part may be used separately under those permissions, but the entire Program remains governed by this License without regard to the additional permissions. When you convey a copy of a covered work, you may at your option remove any additional permissions from that copy, or from any part of it. (Additional permissions may be written to require their own removal in certain cases when you modify the work.) You may place additional permissions on material, added by you to a covered work, for which you have or can give appropriate copyright permission. Notwithstanding any other provision of this License, for material you add to a covered work, you may (if authorized by the copyright holders of that material) supplement the terms of this License with terms: a) Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b) Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c) Prohibiting misrepresentation of the origin of that material, or requiring that modified versions of such material be marked in reasonable ways as different from the original version; or d) Limiting the use for publicity purposes of names of licensors or authors of the material; or e) Declining to grant rights under trademark law for use of some trade names, trademarks, or service marks; or 70 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide f) Requiring indemnification of licensors and authors of that material by anyone who conveys the material (or modified versions of it) with contractual assumptions of liability to the recipient, for any liability that these contractual assumptions directly impose on those licensors and authors. All other non-permissive additional terms are considered "further restrictions" within the meaning of section 10. If the Program as you received it, or any part of it, contains a notice stating that it is governed by this License along with a term that is a further restriction, you may remove that term. If a license document contains a further restriction but permits relicensing or conveying under this License, you may add to a covered work material governed by the terms of that license document, provided that the further restriction does not survive such relicensing or conveying. If you add terms to a covered work in accord with this section, you must place, in the relevant source files, a statement of the additional terms that apply to those files, or a notice indicating where to find the applicable terms. Additional terms, permissive or non-permissive, may be stated in the form of a separately written license, or stated as exceptions; the above requirements apply either way. 8. Termination. You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11). However, if you cease all violation of this License, then your license from a particular copyright holder is reinstated (a) provisionally, unless and until the copyright holder explicitly and finally terminates your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation. Moreover, your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means, this is the first time you have received notice of violation of this License (for any work) from that copyright holder, and you cure the violation prior to 30 days after your receipt of the notice. Termination of your rights under this section does not terminate the licenses of parties who have received copies or rights from you under this License. If your rights have been terminated and not permanently reinstated, you do not qualify to receive new licenses for the same material under section 10. 9. Acceptance Not Required for Having Copies. You are not required to accept this License in order to receive or run a copy of the Program. Ancillary propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to receive a copy likewise does not require acceptance. However, nothing other than this License grants you permission to propagate or modify any covered work. These actions infringe copyright if you do not accept this License. Therefore, by modifying or propagating a covered work, you indicate your acceptance of this License to do so. 3Roam Proprietary Information Strictly Confidential 71 3View User Guide 10. Automatic Licensing of Downstream Recipients. Each time you convey a covered work, the recipient automatically receives a license from the original licensors, to run, modify and propagate that work, subject to this License. You are not responsible for enforcing compliance by third parties with this License. An "entity transaction" is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the Corresponding Source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts. You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License. For example, you may not impose a license fee, royalty, or other charge for exercise of rights granted under this License, and you may not initiate litigation (including a cross-claim or counterclaim in a lawsuit) alleging that any patent claim is infringed by making, using, selling, offering for sale, or importing the Program or any portion of it. 11. Patents. A "contributor" is a copyright holder who authorizes use under this License of the Program or a work on which the Program is based. The work thus licensed is called the contributor's "contributor version". A contributor's "essential patent claims" are all patent claims owned or controlled by the contributor, whether already acquired or hereafter acquired, that would be infringed by some manner, permitted by this License, of making, using, or selling its contributor version, but do not include claims that would be infringed only as a consequence of further modification of the contributor version. For purposes of this definition, "control" includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version. In the following three paragraphs, a "patent license" is any express agreement or commitment, however denominated, not to enforce a patent (such as an express permission to practice a patent or covenant not to sue for patent infringement). To "grant" such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party. If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of the work is not available for anyone to copy, free of charge and under the terms of this License, through a publicly available network server or other readily accessible means, then you must either (1) cause the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benefit of the patent license for this particular work, or (3) arrange, in a manner consistent with the requirements of this License, to extend the patent license to downstream recipients. "Knowingly relying" means you have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that 72 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide country that you have reason to believe are valid. If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered work, then the patent license you grant is automatically extended to all recipients of the covered work and works based on it. A patent license is "discriminatory" if it does not include within the scope of its coverage, prohibits the exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically granted under this License. You may not convey a covered work if you are a party to an arrangement with a third party that is in the business of distributing software, under which you make payment to the third party based on the extent of your activity of conveying the work, and under which the third party grants, to any of the parties who would receive the covered work from you, a discriminatory patent license (a) in connection with copies of the covered work conveyed by you (or copies made from those copies), or (b) primarily for and in connection with specific products or compilations that contain the covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28 March 2007. Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law. 12. No Surrender of Others' Freedom. If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all. For example, if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey the Program, the only way you could satisfy both those terms and this License would be to refrain entirely from conveying the Program. 13. Use with the GNU Affero General Public License. Notwithstanding any other provision of this License, you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such. 14. Revised Versions of this License. The Free Software Foundation may publish revised and/or new versions of the GNU General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program specifies that a certain numbered version of the GNU General Public License "or any later version" applies to it, you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software 3Roam Proprietary Information Strictly Confidential 73 3View User Guide Foundation. If the Program does not specify a version number of the GNU General Public License, you may choose any version ever published by the Free Software Foundation. If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used, that proxy's public statement of acceptance of a version permanently authorizes you to choose that version for the Program. Later license versions may give you additional or different permissions. However, no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version. 15. Disclaimer of Warranty. THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. 16. Limitation of Liability. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 17. Interpretation of Sections 15 and 16. If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee. END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively state the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found. <one line to give the program's name and a brief idea of what it does.> Copyright (C) <year><name of author> This program is free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version. 74 3Roam Proprietary Information Strictly Confidential v1.0 January 2012 3View User Guide This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program. If not, see <http://www.gnu.org/licenses/>. Also add information on how to contact you by electronic and paper mail. If the program does terminal interaction, make it output a short notice like this when it starts in an interactive mode: <program> Copyright (C) <year><name of author> This program comes with ABSOLUTELY NO WARRANTY; for details type `show w'. This is free software, and you are welcome to redistribute it under certain conditions; type `show c' for details. The hypothetical commands `show w' and `show c' should show the appropriate parts of the General Public License. Of course, your program's commands might be different; for a GUI interface, you would use an "about box". You should also get your employer (if you work as a programmer) or school, if any, to sign a "copyright disclaimer" for the program, if necessary. For more information on this, and how to apply and follow the GNU GPL, see <http://www.gnu.org/licenses/>. The GNU General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License. But first, please read <http://www.gnu.org/philosophy/why-not-lgpl.html>. 3Roam Proprietary Information Strictly Confidential 75