Facility Planning Guide - Orange County Convention Center

Transcription

Facility Planning Guide
OCCC Facility Planning Guide Table of Contents
Overview of Sales, Marketing, Event Management & Exhibitor Services .................. 4
Welcome ..................................................................................................................... 5
Event Management – Who We Are ............................................................................ 5
Exhibitor Services - Who We Are .............................................................................. 6
Information Requested – Six (6) Months Before Your Event .................................... 6
Information Requested - Three (3) Months Before Your Event ................................. 7
Information Requested – Two (2) Months Before Your Event .................................. 7
Information Requested – Twenty-One (21) Days Before Your Event ....................... 8
Center of Hospitality (C.O.H.) .................................................................................... 9
Convention Center Services ........................................................................................ 9
Complex Overview .......................................................................................................... 11
Driving Directions .................................................................................................... 13
From Orlando International Airport (EAST) 25 minutes ......................................... 13
From Daytona Beach, Florida (NORTHEAST) 1 hour ............................................ 13
From Gainesville, Florida (NORTHWEST) 2 hours ................................................ 13
From Tampa, Florida (SOUTHWEST) 1 Hour 15 Minutes ..................................... 14
From Miami, Florida (SOUTHEAST) 3 – 4 hours ................................................... 14
Via Florida‟s Turnpike .............................................................................................. 14
The North/South Building .............................................................................................. 15
Address & Halls ........................................................................................................ 16
The West Building........................................................................................................... 17
Address & Exhibit Halls ........................................................................................... 18
The Chapin Theater ................................................................................................... 19
The Lecture Hall ....................................................................................................... 21
The Valencia Room .................................................................................................. 22
The Westwood Lobby ............................................................................................... 24
Event Management Information ................................................................................... 25
ADA Accessibility .................................................................................................... 26
Aircraft Display Guidelines ...................................................................................... 28
Air Conditioning/Heating Policies ............................................................................ 29
Animal Policies ......................................................................................................... 30
Balloon Policy ........................................................................................................... 31
Banner Opportunities ................................................................................................ 32
Box Office Services .................................................................................................. 33
Cable Television Options .......................................................................................... 34
Custom Signage Opportunities ................................................................................. 35
Door Keys and Lock Changes .................................................................................. 36
Environmental Policy................................................................................................ 37
Floor Plan Review Information ................................................................................ 38
Fog & Haze Machines .............................................................................................. 44
Guest Services Information Desks ........................................................................... 45
OCCC Facility Planning Guide 12/09 V4.0
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Inventory ................................................................................................................... 46
Move-In/Out Policies ................................................................................................ 47
1. Carpet & Terrazzo Floor Protection ......................................................... 48
2. Exhibit Hall Equipment & Freight Movement ......................................... 48
3. Fire Code Regulations............................................................................... 49
4. General Concourse/Public Space Areas .................................................... 50
5. Guest Elevators and Escalators ................................................................. 51
6. Loading Dock Information ....................................................................... 52
7. Meeting Room Equipment & Freight Movement ..................................... 54
8. Rigging Regulations.................................................................................. 55
9. Service Corridors ...................................................................................... 56
10. Service Elevators ...................................................................................... 57
11. Storage ...................................................................................................... 60
12. Tape Removal ........................................................................................... 61
13. Trash Removal .......................................................................................... 62
14. Truck Staging Information ........................................................................ 63
15. Wall Protection ......................................................................................... 64
Operational Policies .................................................................................................. 65
Orange County Fire Rescue Information ..................................................................... 66
1. Capacity Concerns .................................................................................... 66
2. Exhibit Hall Floor Plan Approval ............................................................. 66
3. Fire Watch ................................................................................................. 67
4. Flame Resistance ...................................................................................... 68
5. Gas Information ........................................................................................ 68
6. Hazardous Chemicals................................................................................ 71
7. Open Flame, Pyrotechnics and Special Effects ........................................ 72
8. Permit Overview/Including Cooking Information .................................... 75
9. Welding ..................................................................................................... 77
Parking Information .................................................................................................. 78
Public Ticketed Events ............................................................................................. 83
Rigging Information .................................................................................................. 84
Safety Information .................................................................................................... 85
1. Cables ........................................................................................................ 85
2. Contracted Medical Service Providers...................................................... 85
3. Exit Signs/Egress ...................................................................................... 85
4. Fire Extinguishers, Hoses & Strobes ........................................................ 85
5. Medical Emergencies ................................................................................ 86
Security Policies ........................................................................................................ 87
Contracted Security Providers .................................................................................. 87
1. Homeland Security Advisory System ....................................................... 88
2. Package & Vehicle Inspection .................................................................. 88
3. Severe Weather ......................................................................................... 88
4. Staff Identification .................................................................................... 88
5. VIP and Government Dignitaries .............................................................. 89
6. Weapons Policy ........................................................................................ 89
Smoking Policy ......................................................................................................... 90
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Technical Services Information ................................................................................ 91
Transportation Information ....................................................................................... 92
1. Directional Signage ................................................................................... 92
2. Dock Coordination/Access ....................................................................... 92
3. Dock Staff (Dock Coordinator and Dock Master) .................................... 93
4. Homeland Security Advisory System ....................................................... 93
5. OCCC Guest Shuttles ............................................................................... 93
6. Overnight Parking ..................................................................................... 93
7. Traffic Coordination ................................................................................. 93
8. Traffic Staff (Traffic Coordinator and Traffic Master)............................. 94
Trash Removal Policies ............................................................................................ 95
Utility Services Information ..................................................................................... 96
Vehicle Display Guidelines ...................................................................................... 97
Water Service Information ........................................................................................ 98
On-Site & Gold Key Service Partner Brochures & Maps .......................................... 99
Overview of Service Partners
BAGS (Remote Skycap, Baggage & Valet Service)
Centerplate (Food & Beverage)
1. Food Court Information - West Building
2. Food Court Information - North/South Building
FedEx Office (Business Center)& Scootaround (Mobility Services)
LMG (Audio-Visual)
Smart City (Internet, Telecommunications & Webcasting)
Gold Key Partner Information - Universal Orlando Resort Meetings & Events
OCCC Sales, Marketing, Event Management & Exhibitor Services Contact
Information .................................................................................................................... 123
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Orange County Convention Center
Overview of
Sales, Marketing, Event Management & Exhibitor Services
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Welcome
Welcome to the Orange County Convention Center, (OCCC), also known as the Center
of Hospitality. This Facility Planning Guide has been created to assist you and your team
with logistical planning information for hosting your event. Included in this Facility
Planning Guide are details regarding the support services that the Center provides, as well
as a step-by-step overview of the Sales, Marketing, Event Management & Exhibitor
Services Division.
The Sales, Marketing, Event Management & Exhibitor Services Division consists of
three main sections: Sales and Marketing, Event Management and Exhibitor Services.
Each event at the OCCC is assigned a Sales Manager (SM), an Event Manager (EM) and
an Exhibitor Services Coordinator (ESC).
Our Sales Managers are most often a planner‟s first contact with our facility, during the
site selection process. Our Sales Managers secure space availability, based on each
client‟s requirements of dates, exhibition hall space, meeting room space and rates. Once
a mutually acceptable lease agreement has been established that encompasses a client‟s
proposed event program, the Sales Manager will then meet with the OCCC Event
Manager and the Exhibitor Services Coordinator, to review the client‟s program. After
this turnover meeting occurs, the OCCC Team will continue to remain in close
association with the event throughout the planning process.
Event Management – Who We Are
The OCCC Event Management Section is comprised of a staff of Event Managers who,
combined, have over 100 + years of event planning and entertainment production
experience. Approximately 80% of our Event Managers have achieved national
certification by the Convention Industry Council, earning industry recognition as
Certified Meeting Professionals. Each contracted OCCC event is assigned their own
Event Manager, who will then work with the appropriate show management team, as they
prepare to host their event at our facility.
Your Event Manager (EM) is the primary contact for all show management planning,
acting as a liaison for all services provided by the Center and our on-site service partners.
Show managers and meeting planners are required to deliver their event/show
specifications, including floor plans, meeting room requests and overall show program
information to their Event Managers, once the event/show specifications have been
established. From the initial site visit, followed by later planning meetings and constant
communication and interaction, your Event Manager is standing by to ensure that your
proposed event program transitions from concept to reality, as smoothly as possible.
Depending on the scale and scope of your event program, some show managers find it
extremely valuable to maintain constant on-site communication with their Event
Manager. For this reason, the OCCC highly recommends that all show managers provide
their Event Manager with a show management radio for direct EM communication for
the run of the show.
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Exhibitor Services – Who We Are
The OCCC Exhibitor Services section has elevated the level of service provided to show
managers, event producers and exhibitors by creating a unique section dedicated solely to
servicing exhibitors. The goal of the Exhibitor Services section is to provide you and
your exhibitors with excellent customer service through the advance ordering process, as
well as through the on-site service desk. Each contracted OCCC event is assigned their
own Exhibitor Services Coordinator, who will then work with the appropriate exhibits
manager or show manager, as they prepare their exhibitors for their show at our facility.
Your Exhibitor Services Coordinator (ESC)) is the primary contact for all exhibitor
needs, serving as a liaison for all services and service partners offered at the OCCC.
Your ESC is solely dedicated to make your event a success by assisting exhibitors
through the process of ordering OCCC technical and utility services, as well as providing
information on OCCC service partners. From Exhibitor Kit information to a custom
webpage that includes real-time online ordering, your Exhibitor Services Representative
is standing by to provide multiple service options available for your event.
Information Requested – Six (6) Months Before Your Event
Prior to your event, your EM will be providing you with the information tools required to
ensure that your proposed event program abides by certain building and fire safety code
regulations. This is accomplished by what‟s referred to as the Floor Plan Review process
for those events with exhibition hall activity.
Public
Relations
Event
Management
Exhibitor
Services
OCCC local media contact list available for event/show
promotion and attendance building.
Exhibit Hall Floor Plan submitted for Fire Marshal
review and approval.
Available for site/planning visits.
Review of building and life safety codes for event
planning and logistics.
Exhibitor Services Guide information available for the
assembly of show exhibitor kits.
Complimentary review of show exhibitor kits available,
prior to mailing and/or show distribution.
Available for site/planning visits.
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Information Requested – Three (3) Months Before Your Event
Your EM will request to review all proposed show specifications, proposed meeting
room specifications and proposed theater activity, no later than three (3) months prior to
the start of the first move-in day. Your ESC will request to review the show exhibitor kit.
Public
Relations
Event
Management
Exhibitor
Services
Exhibit Hall Floor Plan changes/revisions submitted for
Fire Marshal review and approval.
Review of all proposed event/show specifications.
Review all proposed meeting room specifications.
Review of all proposed theater/production specifications.
Review of show exhibitor kit.
Custom webpage available for show web site, including
real-time online ordering confirmations.
Information Requested – Two (2) Months Before Your Event
About two (2) months prior to the first move-in day of event activity, your EM will be
requesting the final exhibit hall floor plan, the final show specifications and any other
information involving related event activity. It is highly recommended that during this
time period, show managers provide their EM with as much event detail as possible, so
that the EM can provide accurate and timely support information regarding your
proposed event program.
Public
Relations
Event
Management
Exhibitor
Services
Available to publish pre-show press releases on the
OCCC web site, as well as local media distribution.
Final Exhibit Hall Floor Plan submitted for Fire Marshal
approval.
Review of all proposed service contractor information.
Review of all proposed event/show specifications.
Review all proposed meeting room specifications.
Review of all proposed theater/production specifications.
Review exhibitor list.
Review orders with exhibitors to ensure they are getting
the most cost effective service for their booth.
Courtesy calls/emails reminding exhibitors of incentive
deadline, saving exhibitors up to 40% on show orders.
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Information Requested – Twenty-One (21) Days Before Your Event
Twenty-one (21) days prior to your first move-in day, your EM should have received all
final show specs and final floor plans, if not previously submitted. Commonly referred
to as the “twenty-one day out deadline”, the Center offers a 30% discount to show
management on personnel and equipment service orders received twenty-one (21) or
more days prior to the first move-in day (Incentive Rate).
Public
Relations
Event
Management
Exhibitor
Services
OCCC available to promote event/show storylines to
local media contacts.
Publication of show press releases on OCCC web site
and distribution to local media.
Assistance coordinating local media for event/show
promotion, interviews and remote broadcasts.
Receipt of all final service contractor information,
including move-in, show and move-out schedules.
Receipt of all final event/show specifications.
Confirmation of show hours and meeting room schedule.
Receipt of all final meeting room specifications.
Confirmation of audio-visual requirements.
Receipt of all final theater/production specifications.
Receipt of the final contracted security plan.
Receipt of all show management (non-exhibitor) show
orders, including Rigging Services and Event Utilities.
Review exhibitor list.
Review orders with exhibitors to ensure they are getting
the most cost effective service for their booth.
Courtesy calls and emails reminding all exhibitors of the
incentive deadline, saving exhibitors up to 40% on show
orders.
Please Note:
Orders or change orders received within twenty (20) days or less prior to the first
move-in day or on-site will be charged at the Base Rate.
All (show management) Rigging Services orders are placed directly with the OCCC
Rigging Services section.
All (show management) Event Utilities service orders are placed directly with the
OCCC Event Utilities section.
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Our Center of Hospitality Program
The OCCC and its employees are proudly known as the “Center of Hospitality” (COH).
To recognize those employees who provide outstanding customer service to clients, we
have established the COH “Courtesy Coin”. These coins can be found throughout the
OCCC, are available at all Exhibitor and Guest Service Desks and can also be printed
from our web site, www.occc.net. When you have witnessed or experienced outstanding
customer service by an OCCC employee, show him or her your appreciation by
presenting him or her with a courtesy coin. Our employee then has the opportunity to be
publicly and privately recognized by his or her supervisors, management staff and fellow
employees.
Convention Center Services
Your Event Manager is your main link of show management information into the OCCC.
Once all final event specifications have been received, your Event Manager will then
finalize the process of distributing your show information throughout the facility. Your
Event Manager will also arrange a pre-convention meeting for your show management
team to discuss and review top-line program information or last minute changes with
OCCC support staff, prior to your first show day.
Brief List of OCCC Sections
Event Management
Exhibitor Services
Sales & Marketing
Building Services
Building Security
Event Set-Up
Event Utilities
Rigging Services
Technical Services
Transportation
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OCCC On-Site Service Partners
BAGS – Bag/coat check and exclusive remote skycap and valet parking services
FedEx Office – In house business center services and small package shipping
Centerplate – Exclusive provider of all food and beverage products
LMG – In house provider of audiovisual equipment and production services
Scootaround – Mobility service provider
SmartCity – Exclusive provider of Internet and Telecommunication services
OCCC Gold Key Partner
Universal Orlando – Preferred attraction partner with on-site offices
Our Sales, Marketing, Event Management & Exhibitor Services Division and Service Partners
strive to make every event a success by providing you with an excellent experience from exhibit
halls to meeting rooms and from catering to telecommunications.
After the planning, after the pre-con – it‟s on with the show! Your OCCC EM will maintain the
same working hours each day to match your corresponding event activity. For those shows with
trade shows and exhibits, your ESC will staff the floor service desk during all posted move-in,
show and move-out activities. Please feel free to contact your EM with any questions involving
event/show logistics or your ESC with any questions regarding the support services provided by
the OCCC or the on-site Service Partners.
Once again, welcome. Our team of meeting professionals is committed to delivering the most
complete, productive and enjoyable experience for both show planners and attendees.
Welcome to the Center of Hospitality – How may we help you?
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Complex Overview
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OCCC Complex Overview
The OCCC complex consists primarily of two buildings and one pedestrian bridge over
International Drive, which connects the two buildings.
The Orange County Convention Center Complex:
North/South Building
Oversight Bridge
West Building (including the Westwood Lobby)
The OCCC is located on International Drive in Orlando, Florida. Please see the Building
Specific information, on the following pages, for the building address where your event is
located.
The Orange County Convention Center Mailing Address:
The Orange County Convention Center has two different mailing addresses. Traditional
correspondence and letters should be sent to the P.O. Box address listed below. For
overnight and express deliveries, which cannot be sent to a post office box, please use the
Universal Boulevard address, also listed below.
Attn: OCCC EM Name/Sales, Marketing & Event Management Division
P.O. Box 691509
9860 Universal Boulevard
Orlando, Fl. 32869
Orlando, Fl. 32819
Use For All
Use For All
Personal Correspondence/Letters
Express Deliveries
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OCCC Complex Overview – Driving Directions
Driving Directions
Directions to the OCCC can vary depending on the individual method of travel within the
Orlando area. Here are the most recommended:
From Orlando International Airport (EAST) 25 minutes
1. Go west on SR 528 to exit 1 (International Drive).
2. Go north (right) approximately one mile to Convention Center.
3. The West Building parking lot can be accessed by turning left at Convention Way
(south entrance), Exhibit Way (north entrance) or following Westwood
Boulevard/West Entrance Drive (west entrance).
4. The North/South Building parking lot can be accessed by turning right at the South
Concourse sign or continuing north on International Drive and turning right onto
Convention Way and following to Universal Boulevard, turn right onto Universal
Boulevard.
From Daytona Beach, Florida (NORTHEAST) 1 hour
1. Take Interstate 4 west to the SR 528 exit (Exit 72).
2. Travel east on SR 528 to exit 1 (International Drive).
3. North (right) approximately one mile to Convention Center.
4. From International Drive, the West Building parking lot can be accessed by
turning left at either Convention Way (south entrance) or Exhibit Way (north
entrance). From Westwood Boulevard, the west entrance is accessible via West
Entrance Drive.
5. The North/South Building parking lot can be accessed by turning right at the
South Concourse sign or continuing north on International Drive and turning right
onto Convention Way and following to Universal Boulevard, turn right onto
Universal Boulevard.
From Gainesville, Florida (NORTHWEST) 2 hours
1. Take Interstate 75 south to Florida‟s Turnpike.
2. Go south on Florida‟s Turnpike to Interstate 4 west.
3. Go west on Interstate 4 to the SR 528 exit (Exit 72).
4. Go east on SR 528 to exit 1 (International Drive).
Entrance Drive.
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OCCC Complex Overview – Driving Directions
Driving Directions (Continued)
From Tampa, Florida (SOUTHWEST) 1 Hour 15 Minutes
1. Take Interstate 4 east to the SR 528 exit (Exit 72).
2. East on SR 528 to exit 1 (International Drive).
3. North (right) approximately one mile to Convention Center.
Entrance Drive.
From Miami, Florida (SOUTHEAST) 3 – 4 hours
(Via Interstate 95)
1. Take Interstate 95 north to SR 528.
2. Go west on SR 528 to exit 1 (International Drive).
Entrance Drive.
(Via Florida’s Turnpike)
1. Take Turnpike north to Interstate 4 west.
2. Go west on Interstate 4 to the SR 528 exit (Exit 72).
3. Go east on SR 528 to exit 1 (International Drive).
Entrance Drive.
For further OCCC directional assistance, please call (800) 345-9898.
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The North/South Building
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OCCC North/South Building Specific Information – Address & Halls
Address & Halls
The North/South Building has two physical address locations:
(North Concourse)
North/South Building (North)
9400 Universal Blvd.
Orlando, Fl. 32819
(South Concourse)
North/South Building (South)
9899 International Drive
Orlando, Fl. 32819
North/South Building Exhibit Halls
The North/South Building is a three (3) story, three (3) million square foot building, with
the exhibit halls located on the first floor and meeting rooms located on the second and
third floors of the building. The North/South Building is a separate building from the
West Building, but is accessible via either direct drive-up/drop-off service or via the
Oversight Bridge for pedestrians.
Additional Planning Notes
In North Hall A, there is an air wall track that can separate the A1 hall section from
the A2 hall section. Please Note: This is a planning/lease option.
In South Hall A, there is an air wall track that can separate the A1 hall section from
the A2 hall section. Please Note: This is a planning/lease option.
There are no door panels or pockets in any of the exhibit hall air wall panels.
In the North/South Halls, there is an exit pod located towards the rear of the hall,
along the air wall divider panels, for emergency egress.
The North exhibit halls can be completely separate from the South exhibit halls via
the air wall panels. If such hall configuration should apply, pedestrian access from
one side of the building to the other side of the building, can be provided by the
exterior covered walkway that runs along the Hall A sections of the N/S Building.
The second level of the North Concourse has an outdoor veranda for additional event
activity. The veranda is open-air, uncovered and has approximately 24,350 square
feet of open space.
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The West Building
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OCCC West Building Specific Information – Address & Exhibit Halls
Address & Exhibit Halls
The physical address of The West Building is:
West Building
Orlando, Fl. 32819
West Building Exhibit Halls
The West Building is a four (4) story, one-half mile long building, with the exhibit halls
located on the second floor of the building. Please Note: The first floor of the building
does not run consistently from one end of the building to the other end. For planning
purposes, West Halls C, D, E and F are directly accessible from the ground floor, which
is also the second floor of the building. Access to West Halls A and B is also available
via the second floor of the building; however, pedestrian and shuttle drop-off locations
for these halls occur on the first floor.
The West Building is a separate building from the North/South Building, but is accessible
via either direct drive-up/drop-off service or via the Oversight Bridge for pedestrians.
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OCCC West Building Specific Information – The Chapin Theater
The Chapin Theater
The OCCC has several multi-purpose performance venues located in the West Building.
The Chapin Theater, also referred to as the Auditorium, is one of those venues. For
reference purposes, The Chapin Theater also has a numeric room number assigned to it –
West Room 320 for the third floor main entrance area and West Room 420 for the
additional fourth floor entrance.
The Chapin Theater is a state of the art, maximum acoustically-designed venue. The
Theater has digitally controlled audio and lighting systems, supported by a large
inventory of audio and lighting support equipment, while maintaining a “plug-and-play”
flexibility to support a wide variety of multi-media presentations.
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OCCC West Building Specific Information – The Chapin Theater
The Chapin Theater – Additional Planning Notes
The Theater audio system includes the following:
o Proscenium speaker stacks
o 56 Channel audio control console
o All permanent playback and processing gear
The Theater lighting system includes the following:
o Whole Hog 2 lighting control console
o Theatrical dimmers
o Over 300 theatrical lighting instruments in “house focus”
o Labor rates apply for any adjustments to & restoration of “house hang”
o Labor rates apply for soft good relocations and/or additional lighting focus
The OCCC requires a mandatory Theater Technical Director to be on-site and in the
venue at all times while the Theater is occupied with event activity. This Technical
Director, also referred to as a Production Supervisor, will be billed at the prevailing
hourly rate.
In most cases, OCCC Technical Services personnel are required to operate the
venue‟s audio, lighting and rigging systems within The Theater and their services will
be billed at the prevailing hourly rate. Please consult with the OCCC Event
Management section for further details regarding the staffing and support services of
this venue.
The Theater has four dressing rooms containing venue audio infrastructure:
o (1) Headliner Room – (2) makeup stations; (1) basin & toilet w/shower
o (1) Chorus Room – (14) makeup stations; (2) basins & toilet w/shower
o (1) Chorus Room - (16) makeup stations; (3) basins & toilet w/shower
o (1) Ensemble Room - (12) makeup stations; (3) basins & toilet w/shower
The Theater has the following back of house space with no audio options:
o Restroom - (3) makeup stations; (1) basin & toilet w/shower
o Green Room – (1) basin, no make-up and no in-room restroom facility
The Theater has four interpreter‟s booths located at the rear of the Mezzanine section,
which is located on the third floor.
Please see our website @www.occc.net for additional planning details.
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OCCC West Building Specific Information – The Lecture Hall
The Lecture Hall
This multi-purpose performance venue is similar to the Chapin Theater, but is smaller in
scale to provide a more intimate presentation environment. The Lecture Hall is located in
the West Building on the third level and is also referred to as West Room 300.
The Lecture Hall rental package includes the following:
o Basic house audio system, including automatic audio mixer & (1) lectern
o Basic theatre lighting system, utilizing pre-set house focus
o One dressing room containing venue audio infrastructure
In most cases, OCCC Technical Services personnel are required to operate the
venue‟s audio, lighting and rigging systems within The Lecture Hall and their
services will be billed at the prevailing hourly rate. Please consult with the OCCC
Event Management section for additional details regarding staffing and support
services.
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OCCC West Building Specific Information – The Valencia Room
The Valencia Room
The Valencia Room is a carpeted, multi-purpose ballroom, which is centrally located on
the fourth level of the West Building. For reference purposes, the Valencia Room can
also be referred to West Room 415.
The Valencia Room Interior
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OCCC West Building Specific Information – The Valencia Room
The Valencia Room – Additional Planning Notes
The OCCC does not provide standard audio or lighting packages for The Valencia
Room. Audio Visual or production equipment can be added to the room via third
party vendors, per OCCC building guidelines and appropriate fire and life safety
codes. Please Note: The OCCC Rigging Services section must be contracted for any
and all rigging services required for show installations and removals. Please consult
with the OCCC Event Management section for further details regarding this option.
The Valencia Room has two (2) dressing rooms available, with six (6) makeup
stations and full restroom/shower facilities in each room. One dressing room is
located behind West 415A and the other is located behind West 415D.
For production purposes, The Valencia Room has a front of house balcony for
spotlights and technical support to other lighting and/or show elements.
Freight access to the Valencia Room is available from two freight elevators, which
are located directly behind the Valencia Room on either side of the main room. The
freight elevators enable the movement of freight from the dock slips onto the elevator,
up to the fourth floor and then directly into the Valencia Room.
The Valencia Room also has Pre-Function space available for receptions, breakfast
buffets, etc. Please consult with the OCCC Event Management section for further
details regarding this option.
The Valencia Room Pre-Function Area
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OCCC West Building Specific Information – The Westwood Lobby
The Westwood Lobby
The Westwood Lobby entrance is a guest entrance into the West Building located directly
behind the exhibit halls. The Westwood Lobby is accessible from the parking lots
located behind the West Building. As guests enter the West Building via the Westwood
Lobby, they ascend one level to either of the two enclosed, air-conditioned walkways that
surround West Hall C, before they arrive on the third floor of the West Hall C Lobby.
The Westwood Lobby Entrance (Interior)
Additional Planning Note
Although there are opportunities for Lessees to utilize this space for possible
welcome signage, please consult the OCCC Event Management section to coordinate
the intended use of the Westwood Lobby with regards to other building clients and
their respective programs.
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Event Management Information
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OCCC Event Management Information – ADA Accessibility
ADA Accessibility
The OCCC is in compliance with the Americans with Disabilities Act (ADA)
and continues to search for ways to better accommodate all visitors. Both the
West Building and the North/South Building are designed with wheelchair
ramps, automatic doors, passenger elevators and handicap-accessible
restroom facilities.
The Chapin Theater
The Chapin Theater, located in the West Building, is fully wheelchair accessible and has
27 wheelchair accessible spaces. Limited supplies of Assisted Listening Devices are also
available with prior request.
Braille
Throughout the facility, meeting room, restroom and elevator signs contain Braille text
for our visually impaired guests.
Electric Scooters
Electric scooters are available to OCCC guests while they are on property. FedEx
Kinko‟s at the OCCC serves as a drop-off and pick-up location for electric scooter
rentals. Because these scooters are distributed through a private company and are a high
demand service, advance reservations are required. To make a reservation for an electric
scooter for use at the OCCC, please contact Scootaround at (888) 441-7575.
When ordering an electric scooter, please specify which trade show or event you will be
attending in order to ensure delivery of the scooter to the appropriate concourse.
Please Note: There are three (3) OCCC FedEx Kinko‟s building locations:
FedEx Kinko‟s in the West Hall C Lobby of the West Building
FedEx Kinko‟s in the North Concourse of the North/South Building
FedEx Kinko‟s in the South Concourse of the North/South Building.
FedEx Kinko's also provides overnight scooter battery recharge.
Parking
The OCCC has a limited number of parking spaces available for guests with disabilities
at various locations for those guests visiting both our West Building and our North/South
Building. Please consult with the OCCC Event Management section for further details
regarding this subject.
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OCCC Event Management Information – ADA Accessibility
Restrooms
All restroom facilities are accessible for guests with disabilities.
Telephones
The OCCC provides Text Phones (TTY) for guests with speech and hearing disabilities;
these phones are located throughout the facility at most of our public telephone locations.
Wheelchairs
The OCCC provides a limited amount of complimentary push-style wheelchairs to its
guests on a first-come, first-serve basis. These wheelchairs can be acquired from the
Guest Services Desk in the West Hall C Lobby of the West Building. For wheelchair
loans in the North/South Building, please call (407) 685-1202 to inquire about designated
pick-up locations for your upcoming show. Please Note: A form of identification may
be held in exchange for the use of a wheelchair.
Wheelchair Planning Recommendations
Electric Scooters
1. Identify the appropriate Building location of your show (West or North/South).
2. Contact an OCCC Guest Services Representative to determine the closest
FedEx/Kinko‟s location for the scooter delivery/pick-up for your show. The Guest
Service number is (407) 685-1202.
3. Place order for the electric scooter via Scootaround at (888) 441-7575. Electric
scooters should be ordered at least twenty-one (21) days in advance.
4. Please consult the OCCC Event Management section in advance for any wheelchair
lifts that may be required to accommodate special needs presenters.
Push-Style Wheelchairs
1. Identify the appropriate Building location of your show (West or North/South).
2. Contact an OCCC Guest Services Representative to determine the closest Guest
Service location for your show. The Guest Service number is (407) 685-1202.
3. OCCC push-style wheelchairs are distributed complimentary on a first-come, firstserve basis. Additional push-style wheelchairs can be preordered via Scootaround.
4. Please consult the OCCC Event Management section in advance for any wheelchair
lifts that may be required to accommodate special needs presenters.
27
OCCC Event Management Information – Aircraft Display Guidelines
Aircraft Display Guidelines
Please Note: Aircraft and helicopter exhibitors must contact the Orange County Fire
Rescue (OCFR) Fire Marshal in advance, prior to hall move-in, to discuss all
aircraft/helicopter specifications and the appropriate minimum fuel guidelines that will
apply to each exhibit.
In order for the OCCC to provide a safe and secure show environment for those guests
visiting exhibits sponsored by our clients, we have included the following Aircraft
Display Guidelines, in accordance with our Operational Policies Manual and OCFR:
1) Batteries will be disconnected and terminals taped before entering the facility.
Circuit breakers for fuel and starting systems will be de-activated. All systems that
could functionally operate (create ignition) to the aircraft must be disconnected.
2) Fuel caps and fuel vents will be sealed (taped) and/or locked.
3) A minimum 4A60BC fire extinguisher, with a current inspection tag, should be
available in close proximity to each aircraft. The fire extinguisher to be brought in by
Lessee and/or their designee, as the OCCC will not provide or rent fire extinguishers.
4) Aircraft shall be
recommendations.
cooled
down
in
accordance
with
the
manufacturer‟s
5) Aircraft fuel systems will be shut off and verified that there is no fuel leakage or
seepage.
6) Lessee is responsible for providing a Spill Clean Up Kit, available in the exhibition
hall, in the event of a fuel spill.
Fire Watch Requirements
A fire watch will be required in the exhibition hall. The number of personnel requested
will be determined based on the number of aircraft in the exhibit/hall. Please refer to the
Orange County Fire Rescue - Fire Watch Information pages contained in this Facility
Planning Guide for more details regarding Fire Watch.
It is recommended, though not required, that aircraft being trucked into the OCCC
have their fuel tank system purged prior to arrival.
28
OCCC Event Management Information – Air Conditioning/Heating
Air Conditioning/Heating Policies
Rent includes air conditioning or heating in the public concourses during move-in, show, and
move-out. Air conditioning or heating in exhibition halls is provided complimentary on leased
show days for the following: Show hours for exhibits, session hours for general sessions,
rehearsals, poster sessions, and in-hall registration.
Air conditioning and heating is provided complimentary on a leased move day in exhibit halls used
as a general session for Dress Rehearsals only; air conditioning or heating for all other activity on a
leased move-in or move-out day shall be billed at the applicable rate. Upon request, air
conditioning or heating in exhibition halls during leased move-in and/or move-out days shall be
billed at the applicable rate listed in the Personnel & Utility Services Rate Schedule. When
registration is open in an exhibition hall and air conditioning is requested on a leased move-in day,
the applicable rate will also apply.
Meeting room air conditioning is provided complimentary for rehearsals and session times only.
Open doors must be minimized at all times when air conditioning is on.
Air conditioning or heating on leased move-in days (including in-hall registration) and move-out
days will be charged at $.0030 per gross square foot (gsf). Please see the example below on how
to calculate the fee for additional exhibit hall air conditioning or heating:
West Hall A1 – 91,800 gsf x $.0030 = $275.40 per hour
 Please Note: Exhibit hall air conditioning or heating is not provided for exhibitor access,
exhibitor move-in or exhibitor move-out.

“Cool down time”, meaning the time that it takes the OCCC to lower the temperature in the
exhibit hall to the acceptable air-conditioned temperature, is not a client billable item. The
goal of the OCCC HVAC division is to have the exhibit halls cooled to the appropriate
temperature for the start time of the appropriate exhibit hall activity, (show hours, rehearsals,
general session and in-hall registration). Please Note: Changes to climate control pre-sets
usually average thirty-sixty minutes before a noticeable change in the hall is experienced.
 Please consult the OCCC Event Management section for further details regarding OCCC
HVAC policies or to request expanded coverage of exhibit hall air conditioning or heating at
the prevailing rate.

Rates are subject to change without notice.
29
OCCC Event Management Information – Animal Policies
Animal Policies
Animals are not permitted on the premises of the OCCC, except in conjunction with an
approved exhibit, or as service animals for the physically challenged. Animals that are
approved to be on the premises must meet the following confinement guidelines:
1.
2.
3.
4.
5.
Animal(s) is to be on a leash at all times, if not confined to a pen.
Animal(s) is to be confined within a pen, if not on a leash.
Animal(s) must be under constant control at all times.
Animal exhibits are not permitted on carpeted OCCC areas.
The owner or handler will be fully responsible for their animal(s) at all times.
The OCCC Event Management section must be notified in advance of any planned
animal exhibit and/or any intended general public interaction with live animal
displays. A detailed schedule must be provided in advance, outlining the nature of
the animal exhibit and all appropriate move-in, show and move-out information.
The decorator/general contractor will be responsible for placing plastic sheeting and
any other floor coverings required for the animal, on the exhibit hall floor. The
decorator or general contractor will also be responsible for the removal and disposal
of any hall floor coverings from the animal display area.
If necessary, any vehicles associated with the move-in/move-out of an animal display,
will be required to adhere to the OCCC Vehicle Display Guidelines.
The decorator/general contractor or animal handler/owner will be responsible for the
removal of any and all waste from the animal exhibit area, per OCCC guidelines.
Please consult with the OCCC Event Management section for further details
regarding animal exhibits and/or animal display information.
30
OCCC Event Management Information – Balloon Policy
Balloon Policy
The OCCC has a Balloon Policy in place that prohibits the use of helium filled balloons,
either for displays, exhibits or general public access, in both the West Building and the
North/South Building. This policy can be waived if a “Balloon Waiver” is submitted
either by show management to the OCCC Event Management section or by an exhibitor
to the OCCC Exhibitor Services section, prior to the first day of show.
The Balloon Waiver Form
As previously stated, helium filled balloons will only be allowed on OCCC premises, if a
“Balloon Waiver” has been submitted to the appropriate division of the OCCC. The
purpose of the “Balloon Waiver” is to hold the exhibitor or show manager financially
responsible for any retrieval fees that may occur, should any helium filled balloons
become unanchored and lodged within our ceiling catwalks or lobby atrium areas.
Please consult the OCCC Event Management section or the OCCC Exhibitor Services
section to obtain and submit the Balloon Waiver Form, prior to the first day of show
activity.
Helium filled balloons may not be used as giveaways.
Helium tank storage inside the OCCC is prohibited.
31
OCCC Event Management Information – Banner Opportunities
Banner Opportunities
There are several banner opportunities that exist throughout the West Building and the
North/South Building. Extensive planning details regarding building placement, banner
dimensions and banner technical rigging specifications can be located on our website at
www.occc.net. Please consult the OCCC Event Management section and the OCCC
Rigging Services section for additional planning information.
Rigging Services are an exclusive service provided by the OCCC. The OCCC
Rigging Services section must install all show management and exhibitor rigging
elements, including banners and production equipment.
Although there are several banner opportunities allocated to each exhibit hall or
meeting room rental, please consult the OCCC Event Management section during the
planning process, to coordinate the intended use of banner signage with regards to
other building clients and their respective programs.
The OCCC Rigging Services section can be contacted via the OCCC Event
Management section or directly at (407) 685-5555.
32
OCCC Event Management Information – Box Office Services
Box Office Services
The OCCC provides two box office options for those events that may require ticket sales
or ticket distribution outlets:
West Building Box Office
Portable Ticket Booths
West Building Box Office
The West Building Box Office is an exterior box office and is located on the ground floor
of the West Building, approximately halfway between West Hall C and West Hall D1.
The West Building Box Office has the capability to service ticket needs from six (6) fully
secure ticket windows. For planning purposes, the West Building Box Office contains
minimal electrical and telephone support.
Please Note: West Building Box Office Service includes securing funds & tickets,
ordering and depositing cash, credit card machine with phone line, payment of applicable
taxes, balancing funds and settlement. Box Office service and ticket seller labor will be
charged at the prevailing rate. Please consult the OCCC Event Management section for
specific information.
Portable Ticket Booths
Each of the Portable Ticket Booth units contains two (2) separate fully secure ticket
windows; the combined booth unit can be placed at various interior locations throughout
the West Building and the North/South Building. The portable ticket booths are available
for rental at the prevailing rate, if not staffed by OCCC ticket seller labor. For planning
purposes, Portable Ticket Booths do not contain electrical or phone support and specific
requests will need to be ordered to obtain the required electrical or phone services.
Please Note: Show management reserves the option to use OCCC or non-OCCC labor
for operation of the Portable Ticket Booths. Requests for rental of the Portable Ticket
Booths do not include OCCC ticket booth labor, unless specifically requested by show
management. Requests for ticket seller labor can be made via OCCC Event
Management. If OCCC ticket seller labor is used to staff the Portable Ticket Booths,
OCCC service will include securing funds & tickets, ordering and depositing cash, credit
card machine with phone line, payment of applicable taxes, balancing of funds and
settlement, in addition to complimentary ticket booth power.
Additional Planning Note:
Please consult the OCCC Event Management section for further details regarding this
option.
33
OCCC Event Management Information – Cable Television Options
Cable Television Options
The OCCC has an agreement with a local cable television provider, Bright House
Networks, to offer a cable television program package for those show managers and
exhibitors who would like this service. Show management requests for cable television
service should be made directly to the OCCC Event Management section, during the
planning process. Exhibitor requests for cable television service should be made directly
to the OCCC Exhibitor Service section.
Requests for cable television service should be submitted twenty-one (21) days prior
to the start of the event.
Cable television service requests include labor, infrastructure patch fee and cable
service. A television/monitor is not supplied with the request for cable service.
HD Cable television packages are available upon request.
Please consult the OCCC Event Management section for additional details regarding
cable television service and specific rate information that may apply.
34
OCCC Event Management Information – Custom Signage
Custom Signage Opportunities
In addition to the banner opportunities detailed in a previous section, there are two
additional opportunities that exist at the West Building and the North/South Building for
custom show messaging. They are as follows:
Exterior Electronic Message Marquees
Exterior Bus Drop-Off/Pick-Up Locations
The OCCC strongly encourages all show managers to pursue the creation and display of
custom show messaging. However, there are a few areas and/or surfaces where custom
show signage is not permitted:
The covering of building directional signage is prohibited.
The covering of exit signs in meeting rooms or exhibit halls is prohibited.
The covering of fire strobes, fire hoses or fire extinguishers is prohibited.
The covering of exit stairwells and/or elevator access is prohibited.
Signage on ceilings, walls, doors, windows, painted surfaces or columns is prohibited.
Signage that is taped, nailed, tacked or stapled to the building is prohibited.
Holes may not be drilled, cored or punched into any surface of the OCCC.
The OCCC Rigging Services section must install all custom signage that requires
attachment in any way to the building or the building infrastructure (catwalks, hand
rails, balconies, etc.) Rigging Services are an exclusive service provided by the
OCCC.
For extensive planning details regarding custom signage opportunities, please consult
our website at www.occc.net.
Please consult the OCCC Event Management section and the OCCC Rigging
Services section for additional planning information regarding Custom Signage
Opportunities.
meeting room rental, please consult the OCCC Event Management section during the
planning process, to coordinate the intended use of banner signage with regards to
other building clients and their respective programs.
35
OCCC Event Management Information – Door Keys & Lock Changes
Door Keys and Lock Changes
Keys are available and locks can be changed on most meeting room doors for both the
West Building and the North/South Building. Upon request, up to five (5) keys per room
can be issued at no charge. Additional keys will be charged at the prevailing rate.
West Building Door Keys and Locks
The lock and key hardware for the West Building meeting room doors is a standard
cylinder lock, which is activated by the manual turn of a physical key in the door lock.
North/South Building Door Keys and Locks
The lock and key hardware for the North/South Building meeting room doors consists of
an electronic key card activation system, in which access to a locked meeting room is
made possible by a customized proximity card.
Door Key Requests
Please consult the OCCC Event Management section for further details regarding
meeting room keys and ordering information.
Lock Cylinder Change Requests
When a show manager requests a lock change, the Facility Maintenance section replaces
the hardware or reprograms the room access system, so that the lock-changed room
becomes under the complete control of the Lessee. The show manager/Lessee and their
appropriate designees are the only ones who then have access to the lock-changed room.
The OCCC will only access a lock-changed room in an emergency situation. Lessee is
responsible for the daily locking and unlocking of each lock-changed room for the
duration of their event activities. Please Note: All lock-changed rooms require advance
schedule arrangements between Lessee and the OCCC Event Management section for
daily room refreshes and food & beverage deliveries via Centerplate.
In order to qualify for the Incentive Rate, all door key and lock-change requests need
to be placed at least twenty-one (21) days prior to the event move-in, via the OCCC
Event Management section.
All OCCC keys and key cards not returned within three (3) days after an event‟s last
move-out day are subject to a replacement fee per key/key card.
A lock cylinder change fee is applied to every door core of all possible room entry
areas. Each meeting room has a set of main or front entry doors and also a secondary
set of service entry doors, resulting in an average of (2) lock changes per room.
Please Note: Meeting room door specifications can vary throughout the facility.
36
OCCC Event Management Information – Environmental Policy
Environmental Policy
The OCCC is committed to conducting its operations in an environmentally responsible
manner through the establishment of an environmental management system.
In fulfillment of this commitment, it is the policy of the OCCC to emphasize:
Opportunities for pollution prevention
Conservation of resources
Continual improvement of environmental practices
Compliance with environmental laws and regulations
This policy is communicated to all OCCC employees through training and education and
will be made available to our customers, the public and any other interested parties.
37
OCCC Event Management Information - Floor Plan Review
Floor Plan Review Information
Preliminary exhibit floor plans, including general session, registration and pre-function space,
must be submitted to the OCCC Event Management section at least six (6) months prior to the
event for approval by the Orange County Fire Rescue Services Department.
This is a two-step process, as listed below:
1. A completed Plans Review Application* and a check for $71.00 payable to the “Orange
County Board of County Commissioners” should be sent to:
Orange County Fire Rescue Department
Office of The Fire Marshall/Plans Review
109 E. Church Street – Lower Level
Orlando, FL. 32801-3319
2. A completed floor plan packet including a copy of the above application, a copy of the above
check and (11) folded copies and one (1) small copy of the proposed floor plan, should be sent
to:
Attn: OCCC EM Name/Sales, Marketing & Event Management Division
P.O. Box 691509
Orlando, Fl. 32869
Orlando, Fl. 32819
Use For All
Use For All
Express Deliveries
All exhibit hall floor plans should include:
 Event name, date of event and event exhibit hall
 All “Entrances” and “Exits” clearly marked.
 Exhibits at least 20’ from entrance lobby doors and dock recesses
 Visible/non-blocked access to fire apparatus and strobe lights
 Utility grid on plan and aligned with exhibits
 Floor plans drawn to scale with scale legend on plan
 An Exhibitor Service Center
 Display or exhibit vehicles.
 *Plans Review Applications can be obtained through OCCC Event Management section.

Lessee will be charged for approval of plans per County’s fee schedules. Rates are subject
to change without notice.

Exhibit floor plans should be submitted prior to the Lessee selling exhibit space. Exhibit
plans may be submitted separately from general session, registration and pre-function
plans.
38
OCCC Event Management Information – Floor Plan Review
Guidelines for All Exhibits
For the protection of our facility and for those guests either working or attending an event
on our premises, the OCCC Facility Planning Guide contains a brief overview of Orange
County Fire Rescue information that applies to exhibit construction in the exhibit halls.
Fire fighting and emergency equipment may not be hidden or obstructed, including fire
extinguishers, strobes, fire hose cabinets and standpipes. All emergency exits, hallways
and aisles leading from the OCCC must be kept clear and unobstructed. Fire lanes must
be maintained at all times on the loading dock.
Information Regarding Flame Resistance:
All woodwork, stage scenery, furnishings, decorations and sets used upon a working
permanent or temporary stage, or within an exhibit, shall be coated or treated by
approved methods to render them flame resistant.
All fabrics, films, draperies, curtains and similar furnishings must be flame resistant
as demonstrated by testing in accordance with NFPA 701 Standard Methods of Fire
Tests for Flame Propagation of Textiles and Films.
Acoustical and decorative material including, but not limited to, cotton, foamed
plastic, hay, paper, straw, wood chips, mulch, split bamboo and thatch must be treated
with a flame-retardant.
Documentation of flame resistance must be available for review upon request.
Additional flame retardant treatments shall be applied in accordance with the
appropriate product direction.
The use of styrofoam products for set construction is not permitted.
39
Covered Booth Guidelines - Less Than Three Hundred (300) Covered Square Feet
The definition of a Covered Booth is to place something over or upon an exhibit or
portion of an exhibit (e.g. roof, ceiling, tenting, lattice, fabric, plastic) to cover the ground
level and/or support decorative structures. The upper portion of the covered exhibit is not
capable of being occupied.
Covered Booth Guidelines - Less Than 300 Covered Square Feet – Planning Notes
All materials used in construction of covered exhibits and all decorative materials
within the exhibit must be non-combustible or limited combustible (flame-retardant)
materials. Certification of flame retardant treatment, along with samples of said
materials, must be submitted, if requested by the Orange County Fire Rescue Services
department. It is recommended that certifications of flame retardant treatments also
be available at the show site.
Exhibitor must provide a portable, fire extinguisher for each level or each covered
exhibit or structure. At least one (1) 2A10BC portable type fire extinguisher must be
provided. Fire extinguisher(s) must be mounted in a visible location, near exit doors,
and be accessible at all times.
FIRE EXTINGUISHER
Covered Booths –
Less Than Three Hundred (300) Covered Square Feet
Fire watch or extinguishing system not required.
At least (1) 2A10BC fire extinguisher must be provided.
All booths to be constructed as required by applicable codes
and standards.
40
Guidelines for Multi-Level Exhibits & Covered Booths Over 300 Square Feet
The definition of a Multi-Level Booth is to construct a level or tier atop an exhibit or
portion of an exhibit, with the intention of being occupied by one or more persons.
Multi-Level Booths, regardless of square footage, and Covered Booths exceeding 300‟
require additional approval and fire watch preparations prior to their acceptance on the
exhibit hall floor by the OCCC.
In accordance with the State Fire Marshal‟s office, please review the following guidelines
for compliance with the requirements of the Life Safety Code (NFPA 101), as adopted by
Florida Administrative Law, State Fire Marshal‟s Rules and Regulations, Chapter 4A-3,
and the Standard Fire Prevention Code as adopted by Orange County, Florida.
Multi-Level Exhibits Guidelines Planning Notes
Plans for Multi-Level Booths must be submitted and reviewed by the OCCC Event
Management section and the Orange County Fire Rescue Services Department prior
to their construction on the show floor.
Plans for Multi-Level Booths must be submitted with the following information:
show name and dates; exhibitor‟s name and assigned booth number; directional
information; and maximum exhibit height within the booth.
Send two copies of scaled, signed and dated Multi-Level Booth plans, (with front and
side elevations), by a registered architect or engineer to:
Attn: OCCC EM Name/Sales Marketing & Event Management Division
P.O. Box 691509
Orlando, Fl. 32869
Orlando, Fl. 32819
Use For All
Use For All
Express Deliveries
All Multi-Level Booth construction materials and decorative materials must be noncombustible or limited combustible (flame-retardant). If requested, certification of
flame-retardant treatment and possible samples must be submitted to Orange County
Fire Rescue Services Department for review, prior to booth construction. It is highly
recommended that these certifications also be available while on site in the hall.
41
Guidelines for Multi-Level Exhibits – Regardless of Square Footage and Covered Booths
Over 300’
1. Exhibits with an enclosed room or occupied second story must post notice at the
bottom of the stairway, indicating maximum permitted occupancy (or total permitted
weight load of the second level).
2. If second level is to be occupied and greater than three hundred (300) square feet, two
(2) stairways are required, remote from each other. If second level is to be occupied
and less than three hundred (300) square feet, one (1) set of stairs is permitted. All
stairs must be a minimum of three (3) feet in width, equipped with a handrail on at
least one (1) side and constitute a “straight run” or be “squared off.” Spiral stairs or
winders are not permitted.
3. Exhibitor must provide a portable fire extinguisher for each level or each covered
exhibit or structure. At least one (1) 2A40BC portable type fire extinguisher must be
provided. Fire extinguishers must be mounted in a visible location, near exit doors,
and be accessible at all times.
STAIRS
FIRE EXTINGUISHER
STAIRS
Multi-Level Exhibits & Covered Booths Over 300 Square Feet
Fire watch or extinguishing system is required.
At least (1) 2A40BC fire extinguishers must be provided.
At minimum, (1) set of stairs required.
A second set of stairs is required for multi-level exhibits
greater than 300 square feet.
All booths to be constructed as required by applicable codes
and standards.
42
Exhibit Hall Fire Watch Personnel Guidelines
Orange County Fire Rescue Services Department requires fire watch personnel for:
ALL multi-level exhibits (regardless of square footage)
All other covered exhibits exceeding three hundred (300) square feet.
Fire Watch Personnel Guidelines
A fire watch is ordered through the OCCC Event Management section. All requests
should be submitted, no less than twenty-one (21) days before the exhibit hall move-in
begins.
Fire watch is required:
a. For ALL multi-level exhibits regardless of square footage and all covered exhibits
exceeding three hundred (300) square feet.
b. On all show days.
c. Beginning one half (1/2) hour prior to show opening and ending one half (1/2)
hour following show closing. Fire watch personnel are charged at the prevailing
rate.
d. To place order, please contact:
Event Management Section
Phone: (407) 685-9882
Fax: (407) 685-9866
e. The minimum Fire Watch is four (4) hours and the cost is $200.00, (at $50.00 per
hour). A Fire Watch schedule can be expanded for additional coverage, per
$50.00 for each additional hour or fraction thereof. Please Note: All Fire Watch
schedules are based on hour increments, to include a ½ hour prior to the start of
event activity and a ½ hour after the conclusion of event activity.
First 4 hours
5 hours
6 hours
7 hours
8 hours
$200
$250
$300
$350
$400
9 hours
10 hours
11 hours
12 hours
13 hours
Please Note: Rates are subject to change without notice.
$450
$500
$550
$600
$650
Please consult the OCCC Event Management section for additional information on an
alternative to Fire Watch personnel, an automatic extinguishing system.
43
OCCC Event Management Information – Fog & Haze Machines
Fog & Haze Machines
The use of fog and haze machines for lighting and theatrical effects is permitted within
the OCCC, provided that the fog/haze fluid used in those machines is water-based. The
use of non-water-based fog/haze fluid, specifically with an oil-based composition, is
prohibited.
In order to comply with various state and federal life safety codes, it is required that all
fog and haze fluid be appropriately labeled and available for inspection by the Orange
County Fire Rescue (OCFR) Department, if necessary.
OCFR guidelines apply to the use of fog and haze machines and their interactions with
OCCC building safety devices and/or detectors. The Event Management section must be
notified twenty-one (21) days in advance with a schedule of intended use of water-based
fog or haze machines, including rehearsals, technical runs and actual show/event times of
use.
Should the use of fog or haze fluid create a residue or slippery coating on any of the
OCCC infrastructure, (catwalks, stage steps, handrails, etc), the clean-up or wipe down of
those areas will be charged to the Lessee at the prevailing rate.
Please consult the OCCC Event Management section for additional information regarding
the use of fog and haze machines within the facility.
44
OCCC Event Management Information –Guest Services/ Information
Guest Services (Information Desks)
The OCCC partners with the Orlando/Orange County Convention & Visitors Bureau to
provide several Guest Service Desks throughout the facility. Although operating hours
vary per building and per show activity, the Guest Service Desks are staffed by the
Orlando/Orange County CVB. The friendly and experienced Guest Service staff can
assist show management and their attendees with the following:
Area Restaurant Information
Building Directional Assistance
Convention/Show Details
Dining Reservations
I-Ride Trolley Ticket Sales
Orlando Area Information/Maps
Sundries (Pain Relievers, etc.)
Theme Park Ticket Sales
Wheelchairs (Push-style; limited quantities)
West Building Information Desk Locations
West Hall C Lobby - Also known as The Central Lobby. This Non-Movable desk is
specifically located just to the right of the main Central Lobby entrance doors.
Depending on show activity within the building, this Information Desk is the most
frequently staffed location, based on show activity.
Westwood Lobby – Located in the Westwood Lobby. Non-Movable location.
Guest Services Booths – Movable booth located in the West A/B Lobby.
Guest Services Booths – Movable booth located in the West E/F Lobby.
North/South Building Information Desk Locations
Guest Services Booth - Movable booth located on the North Concourse.
Guest Services Booth - Movable booth located on the South Concourse.
NA Lobby
Located next to N211 & Hall NA entrance. Non-Movable desk.
NB Lobby
Located next to N221 & Hall NB entrance. Non-Movable desk.
SA Lobby
Located next to S210A & Hall SA entrance. Non-Movable desk.
SA Lobby
Located next to S211 & Hall SA entrance. Non-Movable desk.
SB Lobby
Located next to S221 & Hall SA entrance. Non-Movable desk.
Opportunities for Show Management Information Desks
There are several opportunities within the OCCC for additional show-related information
desks. The specific locations of these information desks can vary, depending on building
location, show activity kiosks, cyber cafés, registration locations, etc. Please consult the
OCCC Event Management section for further details regarding show management
information desk locations.
45
OCCC Event Management Information – Inventory
Standard Building Inventory
The OCCC has an extensive inventory of standard meeting room chairs, tables, risers and
stages of various dimensions. Listed below is a brief summary of those items and their
dimensions, should they apply.
OCCC Standard Building Inventory
CHAIRS
West Building
Green Padded Meeting Room Chairs
(32” tall x 19” wide)
North/South Building
Brown Padded Meeting Room Chairs
(32” tall x 19” wide)
TABLES
Banquet Rounds – 72”
Banquet Rounds – 60”
Rectangular Tables – 8‟x 30”
RISERS/STAGING UNITS
OCCC meeting room risers come in (6‟x 8‟) sections and per the following height:
18”
24”
30”
OCCC staging height ranges from (4‟ – 6‟) high.
OCCC‟s standard table linen colors are cream tops with forest green table skirts.
Please consult with the OCCC Event Management section for any large staging
needs that may be required. Additional fees may apply.
46
OCCC Event Management Information – Move-In/Out Policies
Move-In/Out Policies
For the protection of our facility, and for those guests either working or attending an
event on our premises, the OCCC Facility Planning Guide contains a brief overview of
our Move-In and Move-Out Policies. For a detailed description of these policies, please
consult the OCCC Operational Policies, or contact the OCCC Event Management section
for further assistance.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Carpet & Terrazzo Floor Protection
Exhibit Hall Equipment & Freight Movement
Fire Code Regulations
General Concourse/Public Space Areas
Guest Elevators and Escalators
Loading Dock Information
Meeting Room Equipment & Freight Movement
Rigging Regulations
Service Corridors
Service Elevators
Storage
Tape Removal
Trash Removal
Truck Staging Information
Wall Protection
1. Carpet & Terrazzo Floor Protection
Doorways, carpeted areas and terrazzo floors must be protected from damage from the
movement of crates, registration counters, pallet jacks, plants, sign-hanging activities and
all other rolling stock during move-in and move-out. When off-loading counters, booths
and other heavy objects, the use of floor protection and extreme care is required.
Carpeted areas must be protected by the use of a minimum six (6) mil polyethylene
sheeting (reinforced preferred).
Motorized vehicles, personnel carts, bicycles, forklifts, pallet jacks and other wheeled
vehicles with steel and/or hard metallic wheels are not permitted in the OCCC‟s
concourses, lobbies and registration areas of either building. Lifts or other wheeled
vehicles approved for use in carpeted areas must have non-marking tires or tires that are
covered with carpet tape or heavy-duty polyethylene sheeting.
For heavy objects, temporary carpet or plywood on top of reinforced polyethylene
sheeting must be used to protect the OCCC‟s carpet and terrazzo. Worn or torn sheeting
must be replaced immediately. Heavy objects are defined as items in excess of 1500
pounds, which exceed the limits of an average pallet jack. If protective materials are
taped to the floor, refer to Item 12 (Tape Removal).
47
2. Exhibit Hall Equipment & Freight Movement
All equipment and freight shall be loaded/unloaded in the appropriate building dock areas
at all times. The loading/unloading of equipment and/or freight from the main guest
exterior entrance areas, in front of either building, is strictly prohibited.
The OCCC Transportation section coordinates dock access so that no more than three (3)
tractor/trailer cabs/trucks, with motors idling, are in any one hall for loading/unloading at
any one time. Special ventilation is required prior to entry. Subdividing these halls will
limit the number of cabs. Please Note: Cabs/trucks, with motors idling, are not permitted
in West Halls E or F, as appropriate ventilation is not available.
Vehicles that remain in the exhibition hall or building, as part of a display must have the
battery cables disconnected. The gas tank must either be taped shut or have a lockable
gas cap and may contain no more than one half (1/2) tank or ten (10) gallons of fuel,
whichever is less. Please refer to the Vehicle Display Guidelines pages contained in this
Facility Planning Guide for more details regarding vehicle exhibits.
Non-gasoline powered motorized vehicles or bicycles may be operated in the exhibition
halls during move-in and move-out days only. The use of gasoline-powered vehicles is
prohibited inside the OCCC. Persons under the age of sixteen (16) are not permitted to
operate a motorized vehicle on OCCC property.
vehicles with steel and/or hard metallic wheels are not permitted in the OCCC‟s
concourses, lobbies and registration areas of either building. Lifts or other wheeled
vehicles approved for use in carpeted areas must have non-marking tires or tires that are
covered with carpet tape or heavy-duty polyethylene sheeting.
Doorways, carpeted areas and terrazzo floors must be protected from the movement of
crates, registration counters, pallet jacks, plants, sign-hanging activities and all other
rolling stock during move-in and move-out. When off-loading counters, booths and other
heavy objects, the use of floor protection and extreme care is required. Carpeted areas
must be protected by the use of a minimum six (6) mil polyethylene sheeting (reinforced
preferred).
For heavy objects, temporary carpet or plywood on top of reinforced polyethylene
sheeting must be used to protect the OCCC‟s carpet and terrazzo. Worn or torn sheeting
must be replaced immediately. Heavy objects are defined as items in excess of 1500
pounds, which exceed the limits of an average pallet jack. If protective materials are
taped to the floor, refer to Item 12 (Tape Removal).
48
3. Fire Code Regulations
Exhibitors, service contractors and event promoters must comply with all federal, state
and local fire and building codes that apply to places of public assembly (see Chapters 5,
8, and 31 of the prevailing N.F.P.A. Life Safety Code 101; Orange County Fire Rescue
Department‟s Conventions, Trade Shows and Exhibits #6005; and Orange County Fire
Rescue Department‟s Tent Standard #6000). All curtains, bunting, draping, etc., must be
made of flame retardant materials.
Fire fighting and emergency equipment may not be hidden or obstructed, including fire
extinguishers, strobes, fire hose cabinets and standpipes. All emergency exits, hallways
and aisles leading from the OCCC must be kept clear and unobstructed. Loading dock
fire lanes must remain clear at all times.
Welding and/or cutting equipment is prohibited in the OCCC except as part of an exhibit
and must be approved by the Orange County Fire Rescue Services Department through
the OCCC Event Management section.
49
4. General Concourse/Public Space Areas
The concourse levels of both OCCC buildings were designed to provide our show
managers some flexibility on positioning registration counters and other show related
activities for convenient guest access, while still accommodating the regulations of the
Orange County Fire Rescue Department and other life safety codes. For those show
managers who are interested in placing registration counters or other show related
activities on the concourse level of either building, please consult the OCCC Event
Management section for further assistance regarding placement approval.
The Concourse areas of the West Building can be on either Level One or Level
Two, depending on the appropriate exhibit hall location.
In the West Building, the concourse areas that accommodate the West Halls C, D,
E and F registration units, are located within proximity to the hall on the same
floor.
In the West Building, the concourse areas that accommodate the West Halls A &
B registration units are located on a separate floor, within proximity to the halls.
The Concourse areas of the North/South Building are located on Level Two only,
which corresponds to the main guest entrance areas of both the North and South
sides of the building.
In the North/South Building, the concourse areas that accommodate the North A
& B registration units are located on Level Two, within proximity to the hall.
In the North/South Building, the concourse areas that accommodate the South A
& B registration units are located on Level Two, within proximity to the hall.
Please consult the OCCC Event Management section for Orange County Fire
Rescue approval regarding the intended use of public space/general concourse
areas, prior to the first move-in day of an event.
50
5. Guest Elevators and Escalators
The OCCC does not permit the movement of freight, equipment or meeting room support
materials via the guest elevators and escalators, which are conveniently located
throughout both buildings. The use of The Oversight Bridge for the movement of freight,
equipment or meeting room support materials is also prohibited.
The OCCC has several service elevators located throughout the West and the
North/South Buildings, which can be used for the movement of freight, equipment and
other meeting room support materials. Please refer to Item 10 (Service Elevators) for
more information.
Please consult the OCCC Event Management section for further information
regarding the locations of all guest elevators and escalators, for appropriate
directional signage placement.
51
6.
Loading Dock Information
The OCCC has three main dock/freight access areas:
The West Dock, of the West Building
The North Dock, North side of the North/South Building
The South Dock, South side of the North/South Building
Since the OCCC encompasses two different buildings, there are multiple ways to reach
the loading docks. Regardless of the final destination, a Security checkpoint is in place at
both buildings for all freight trucks entering and requesting dock access.
For planning purposes, although OCCC building dock locations vary, listed below is a
brief summary of information and frequently asked questions concerning dock movein/out.
Car Parking on Dock Ramps – Permitted per Dock Master approval during
show move-in/out only. Under no circumstances will cars be allowed to remain
parked on dock ramps during exhibit hall guest activity (show hours).
Empty Freight Containers – Empty freight containers can be stored on the
docks (temporarily) provided that they are kept within the confines of the yellow
striped areas. Blue striped areas are reserved for OCCC storage and red striped
areas are designated as Orange County Fire Rescue Department safety zones and
must remain clear at all times.
POV Information – Personally owned vehicles (POV) often require additional
advance planning for move-in/out coordination. Please consult the OCCC Event
Management section for further details regarding POV plans and Dock Master
coordination.
Rolling Open of Dock Doors – The OCCC Dock Master will roll open dock
doors per Lessee‟s show activity, ONLY when it has been confirmed that
Lessee‟s contracted security provider is in place to guard the appropriate hall.
The Transportation section, via the Dock Coordinator and Dock Master, are responsible
for overseeing all access to OCCC freight dock areas. Please refer to the Transportation
Information pages contained in this Facility Planning Guide for more details regarding
Dock Coordination.
52
West Loading Dock Specific Information
The loading docks for the West Building are located on the ground floor and can be
accessed via the rear of the West exhibit halls. They are open air and exposed to minimal
environmental conditions. After a preliminary OCCC Security checkpoint, freight trucks
can access the dock basin to unload freight directly into the Lessee‟s exhibit hall.
West Loading Docks
West Hall A:
16 Truck Bays (variable dimensions); 4 Ramps
West Hall B, C:
West Hall D, E, F:
Additional Access:
WE2 Ground Level Freight Entry (30‟W x 30‟H)
WF4 Ground Level Freight Entry (10‟W x 13‟H)
North/South Loading Dock Specific Information
The loading docks for the North/South Building are located on Level One and can be
accessed via the front of the North/South exhibit halls. The loading docks are located
underneath the level two meeting rooms, directly adjacent to the exhibit halls. They are
not open air, nor exposed to exterior environmental conditions. After a preliminary
OCCC Security checkpoint, freight trucks can access the dock basin to unload freight
directly into the Lessee‟s exhibit hall.
North/South Loading Docks
North Dock:
South Dock:
Additional Access:
NB Aircraft Door (58‟W x 20‟H)
NB Roll-up Door (32‟W x 22‟8”H)
SB Roll-up Door (32‟W x 22‟8”H)
53
7. Meeting Room Equipment & Freight Movement
All equipment and freight shall be loaded/unloaded in the appropriate building dock areas
at all times. The loading/unloading of equipment and/or freight from the main guest
exterior entrance areas, in front of either building, is strictly prohibited.
The OCCC Transportation section coordinates dock access for meeting room
loading/unloading activities based on planning information supplied through the OCCC
Event Management section.
The OCCC does not permit the movement of freight, equipment or meeting room support
materials via the guest elevators and escalators. Service elevators are conveniently
located throughout the West Building and the North/South Building, which can be used
for the movement of freight, equipment and other meeting room support materials.
Please refer to Item 10 (Service Elevators) for more information.
vehicles with steel and/or hard metallic wheels are not permitted in the concourses,
lobbies and registration areas of either building. Lifts or other wheeled vehicles approved
for use in carpeted areas shall have non-marking tires or tires that are covered with carpet
tape or heavy-duty polyethylene sheeting.
Doorways, carpeted areas and terrazzo floors must be protected from the movement of
crates, registration counters, pallet jacks, plants, sign-hanging activities and all other
rolling stock during move-in and move-out. When off-loading counters, booths and other
heavy objects, the use of floor protection and extreme care is required. Carpeted areas
must be protected by the use of a minimum six (6) mil polyethylene sheeting (reinforced
preferred). For heavy objects, temporary carpet or plywood on top of reinforced
polyethylene sheeting must be used to protect the OCCC‟s carpet and terrazzo. Worn or
torn sheeting must be replaced immediately. Heavy objects are defined as items in excess
of 1500 pounds, which exceed the limits of an average pallet jack. If protective materials
are taped to the floor, refer to Item 12 (Tape Removal).
Please inform the OCCC Event Management section in advance of any meeting
room equipment or freight that needs to be loaded/unloaded via dock access.
The use of The Oversight Bridge for the movement of freight, equipment or
meeting room support materials is prohibited.
Please Note: Forklifts are not permitted in the Valencia Room. Electrical pallet
jacks should be used for freight movement, if polyethylene sheeting is in place.
54
8. Rigging Regulations
Rigging Services are an exclusive service provided by the OCCC.
The
installation/removal of any and all signage, banners, production equipment, etc, which
requires attachment to the building or the building infrastructure, (catwalks, hand rails,
balconies, etc.), by non-OCCC Rigging Services section personnel, is strictly prohibited.
Extensive planning guidelines concerning rigging services and specific rigging locations
can be located on the OCCC website at www.occc.net.
Please consult the OCCC Event Management section and the OCCC Rigging Services
section for additional planning details.
meeting room rental, please consult the OCCC Event Management section during
the planning process to coordinate the intended use of banner signage with
regards to other building clients and their respective programs.
55
9. Service Corridors
Both the West and the North/South Buildings have a service corridor infrastructure which
provides an easier „back of house‟ move-in/move-out experience for the movement of
freight and/or meeting room materials from the docks to the appropriate interior
destination.
The service corridors also allow easy access for meeting room support services.
Throughout the business day, OCCC staff and show providers will require meeting room
access via the service corridor infrastructure, in order to provide, refresh or remove
products for the appropriate meeting room activity.
When a client or a show management team requests a lock change on a meeting room,
the OCCC Facility Maintenance section will change out the locks on both the front guest
access doors and the service access doors. If a lock change is ordered for a particular
meeting room, all locks will be changed and OCCC staff and providers will not be able to
access a room for service or refreshes, unless room access is otherwise arranged.
The location of the service corridors and the meeting room service doors can vary
from room to room and from the West Building to the North/South Building.
The storage of freight crates, cardboard boxes or food product in service corridors
is strictly prohibited.
regarding service corridors and service corridor access.
56
10. Service Elevators
In addition to the service corridor infrastructure, both the West and North/South
Buildings have Service Elevators to accommodate the movement of freight, equipment
and oversized support materials to and from our dock areas. In most cases, all Service
Elevators can move freely from Levels 1 – 3 in both buildings. Please Note: The West
Building does have Service Elevators that service the fourth level.
All Service Elevator dimensions vary throughout the facility. Please consult the OCCC
Event Management section for specific information or assistance when choosing the
preferred Service Elevator location for the loading/unloading of freight, equipment and
oversized materials.
Ref #.
LOCATION
WEST CONCOURSE
4E
West EF Lobby
5E
West EF Lobby
10E
Dock 6
11E
Auditorium Int.
12E
Dock 6/7
17E
Dock 7/8
18E
Dock 7/8
19E
Food Court C
24E
W209C Corridor
25E
W206A Corridor
27E
Food Court A
28E
W205A Corridor
30E
Dock 11/12
NORTH CONCOURSE
NF1-E N210A Corridor
– Levy Kitchen
NF2-E N210A Corridor
– Levy Kitchen
NF3-E N210C Corridor
NS1-E
N210E Corridor
NS3-E
N220F Corridor
SOUTH CONCOURSE
SF1-E
S210A Corridor
SS1-E
S210D Corridor
SS2-E
S220F Corridor
SS4-E
S230D Corridor
TYPE
FLOORS
CAPACITY
DEPTH
WIDTH
HEIGHT
Freight
Freight
Freight
Freight
Freight
Freight
Service
Service
Service
Service
Service
Service
Service
3
3
3
3
3
4
4
4
4
4
4
4
4
10,000
10,000
10,000
12,000
12,000
10,000
7,000
8,000
8,000
8,000
6,000
6,000
6,000
165”
165”
138”
244”
244”
159”
107”
113”
115”
115”
117”
117”
115”
114”
114”
97”
116”
116”
117”
79”
88”
88”
88”
87”
87”
88”
114”
114”
96”
108”
108”
120”
120”
108”
108”
108”
120‟
120”
120”
Freight
2
10,000
162”
92”
119”
Freight
2
10,000
166”
93”
119”
Freight
Freight
Freight
3
3
3
12,000
8,000
8,000
245”
140”
140”
117”
93”
93”
128”
119”
119”
Freight
Freight
Freight
Freight
3
3
3
3
12,000
8,000
8,000
8,000
243”
137”
137”
137”
117”
93”
93”
93”
126”
119”
119”
119”
57
# !
$
%
&
&
%
'
$
! #
! '
! !
'
(
"
"
) %
" '
"
*+
'
(
%)
'
*+
'
S22
S23
S24
S25
S26
S27
S28
S29
S30
S31
S32
S33
93 N
S21
83 N
S20
73 N
10 N
04 N
S19
63 N
20 N
S18
S34
S35
S36
S37
S38
53 N
30 N
40 N
50 N
60 N
70 N
S17
43 N
80 N
S16
33 N
90 N
S15
23 N
S14
13 N
S13
03 N
S12
S39
92 N
S11
S40
82 N
01 N
S10
S41
72 N
11 N
21 N
31 N
41 N
51 N
S09
S42
S43
S44
S45
S46
S47
S48
62 N
61 N
S08
S49
52 N
71 N
S07
42 N
S06
32 N
S05
22 N
S04
12 N
S03
02 N
S02
91 N
S01
81 N
11. Storage
During the term of a lease, limited storage is available for exhibit hall events within
specifically marked areas on the loading docks for crates, equipment or supplies. Stored
items may not block doorways, exits or fire equipment. These areas are not available for
storage before or after the term of the lease. Crates, cardboard boxes, or fiberglass cases
may not be stored inside the OCCC.
All other storage arrangements must be made with Lessee‟s general contractor. Storage
by Lessee or contractors, in facility service corridors, is strictly prohibited. Storage in
service corridors, from meeting room based activity, is also strictly prohibited.
Any property not removed from the OCCC that has not been claimed within forty-eight
(48) hours following the term of the lease will be considered abandoned by Lessee, its
contractors or exhibitors. The OCCC may take possession of the unclaimed property and
treat it as its own or dispose of such property without liability. The Lessee shall be liable
for the cost incurred in disposing of the abandoned property.
Gasoline, kerosene, diesel fuel, propane, combustible gases or other flammable
liquids may not be stored (permanently or temporarily) in the OCCC during an
event or its move-in and move-out activities.
Overnight storage of propane tanks in forklifts inside the facility is strictly
prohibited at any time.
60
12. Tape Removal
The lessee or its general contractor is responsible for the removal of all tape and residue
marks from the exhibition hall, concourse and meeting room floors. In addition, Lessee
or its general contractor is also responsible for the removal of all tape and residue marks
from OCCC lecterns caused by custom logo signage enhancements. The repair costs for
any damage caused to a surface by the use of inappropriate cleaning chemicals or tools
will be billed to the Lessee.
The use of high residue tape is strictly prohibited on terrazzo floors and carpeted areas.
OCCC requires the use of low residue carpet tape (e.g., Polyken 105C or Renfrew #174)
and low residue safety tape (e.g., Asiachem SST-736 or approved equivalent). Tape or
residue left on any surface, (floors, walls and lecterns), will be removed by OCCC and
the cost of the removal will be billed to Lessee.
61
13. Trash Removal
The OCCC provides custodial service for all public areas, restrooms and meeting rooms
before, during and after an event at no additional cost to Lessee.
The Lessee is responsible for cleaning/trash removal in the following locations:
Registration Areas
Show Offices
Exhibit Booths
All show-installed carpeted areas in a meeting room
All general contractor installed waste receptacles
The Lessee is responsible for the removal of bulk trash in meeting rooms and prefunction areas, e.g., registration and show offices, during move-in, show and move-out.
Bulk trash is defined as boxes, crates, lumber, pallets, packing materials and other items
not easily removed by a standard push broom or vacuum.
Any costs incurred by the OCCC for trash not removed by Lessee will be charged
to Lessee at the prevailing rate.
The OCCC provides one trash haul per dumpster per show. Additional dumpsters
or additional trash hauls will be billed at the prevailing rate.
Within the exhibition hall, the OCCC will clean non-carpeted aisles and
non-carpeted foodservice areas on show days only.
Cleanup of special effect items, e.g., glitter, confetti, balloon drops, etc., will be
charged to Lessee at the prevailing rate.
During the final move-out of an exhibit hall, Lessee is responsible for the
complete trash removal of all bulk trash items as detailed above and the complete
removal of all non-OCCC inventory items remaining in the hall.
Any costs incurred by the OCCC for tape and tape residue not removed by Lessee
will be charged to Lessee at the prevailing rate.
62
14. Truck Staging Information
West Exhibit Hall Truck Staging Information
For planning purposes, the OCCC has a few different exterior locations that can be used
for temporary vehicle and/or aircraft staging. The use of these locations will be
dependent on other client activity within the building, as well as pre-approval by the
OCCC Transportation Section. Please consult with the OCCC Event Management
section for further details regarding exhibit hall vehicle staging and aircraft landing sites.
North/South Exhibit Hall Truck Staging Information
For planning purposes, the OCCC has a few different exterior locations that can be used
for temporary vehicle and/or aircraft staging. The use of these locations will be
dependent on other client activity within the building, as well as pre-approval by the
OCCC Transportation Section. Please consult with the OCCC Event Management
section for further details regarding exhibit hall vehicle staging and aircraft landing sites.
63
15. Wall Protection
OCCC maintains consistent enforcement of the facility protection policies, including
Wall Protection. The OCCC Event Management section must approve in advance the
location of special decorations, banners or signage. Decorations, signage, banners, etc.
may not be taped, nailed, tacked, stapled or otherwise fastened to ceilings, walls, doors,
windows, painted surfaces or columns. OCCC reserves the right to remove any
unauthorized decorations, signage or banners should they be improperly attached to the
building, in the manner previously described above.
Adhesive-backed (stick-on) decals or similar items (except nametags) are not permitted
in the OCCC and may not be distributed within the facility. Any costs incurred by the
OCCC for the removal of these items will be charged to Lessee.
Additional Planning Note:
The OCCC Rigging Services section must install all custom signage that requires
attachment to the building or the building infrastructure, (catwalks, hand rails,
balconies, etc.), in any way.
Please consult the OCCC Event Management section for additional planning
information regarding Wall Protection.
64
OCCC Event Management Information – Operational Policies
Operational Policies
The OCCC provides all Lessees a copy of a booklet called the Operational Policies
handbook. The Operational Policies are an extension of the OCCC Lease Agreement,
and the policies are designed to give the Lessee, its exhibitors and contractors an
operational guideline and a clear understanding of their responsibilities while on OCCC
premises. Many of the Operational Policies have been included in this OCCC Facility
Planning Guide to provide additional areas of instruction or information, regarding the
logistics of event planning and coordination.
65
OCCC Event Management Information – Orange County Fire Rescue
Orange County Fire Rescue Information
The Orange County Fire Marshal is authorized by Florida Statutes and the Florida Fire
Prevention Code to ensure fire and life safety for the public. Conventions, trade shows
and exhibits are reviewed for compliance with the requirements of NFPA 101 Life Safety
Code, as adopted by Florida Administrative Law, State Fire Marshal‟s Rules and
Regulations Chapter 69-3 and the Florida Fire Prevention Code. Additional technical
codes and standards may apply to specific events.
on our premises, the OCCC Facility Planning Guide contains a brief overview of Orange
County Fire Rescue Information that may apply to various aspects of event planning.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Capacity Concerns
Exhibit Hall Floor Plan Approval
Fire Watch
Flame Resistance
Gas Information
Hazardous Chemicals
Open Flame, Pyrotechnics and Special Effects
Permit Overview/Including Cooking Information
Welding
1. Capacity Concerns
The OCCC will not permit exhibition halls or meeting rooms to be occupied by number
of persons greater than listed capacities.
2. Exhibit Hall Floor Plan Approval
Preliminary exhibit floor plans, including general session, registration and pre-function
space, must be submitted to the OCCC Event Management section at least six (6) months
prior to the first move-in day for approval by the Orange County Fire Rescue
Department.
Please refer to the “Convention Services - Floor Plan Review Information” section for
further planning details regarding the floor plan approval process. Please Note: All
exhibit hall floor plans must be reviewed and approved by the Orange County Fire
Rescue Department six (6) months prior to the first move-in day. Possible move-in
delays may occur if the Fire Marshal has not approved a hall floor plan prior to move-in.
66
3. Fire Watch
A Fire Watch is a detail performed by Orange County Fire Rescue Department personnel
who are specifically trained for special events and trade shows. A fire watch is ordered
through the OCCC Event Management section. All requests should be submitted, no less
than twenty-one (21) days before the exhibit hall move-in begins.
A Fire Watch is required for the following types of exhibits and activities:
Covered Booths over 300 sq. ft. in an area without automatic suppression
All Multi-level booths without automatic suppression
Cooking without a flue connection
Cooking appliances without automatic suppression
Movement of a vehicle during a show or event
Battery terminals connected to a vehicle during a show or event
Open flames
Pyrotechnic displays
Tents in accordance with OCFR Standard #6000
Use of nominal 5 lb. containers of Liquid Petroleum
Introduction of any other hazardous operation into the building
The minimum Fire Watch is four (4) hours and the cost is $200.00, (at $50.00 per hour).
A Fire Watch schedule can be expanded for additional coverage, per $50.00 for each
additional hour or fraction thereof. Please Note: All Fire Watch schedules are based on
hour increments, to include a ½ hour prior to the start of event activity and a ½ hour after
the conclusion of event activity.
First 4 hours
$200
13 hours
$650
5 hours
$250
14 hours
$700
6 hours
$300
15 hours
$750
7 hours
$350
16 hours
$800
8 hours
$400
17 hours
$850
9 hours
$450
18 hours
$900
10 hours
$500
19 hours
$950
11 hours
$550
20 hours
$1,000
12 hours
$600
21 hours
$1,050
Please Note: Rates are subject to change without notice.
Please consult with the OCCC Event Management section for further details regarding
Orange County Fire Rescue Department and Fire Watch information.
67
4. Flame Resistance
Information Regarding Flame Resistance:
All woodwork, stage scenery, furnishings, decorations and sets used upon a
working permanent or temporary stage, or within an exhibit, shall be coated or
treated by approved methods to render them flame resistant.
All fabrics, films, draperies, curtains and similar furnishings must be flame
resistant as demonstrated by testing in accordance with NFPA 701 Standard
Methods of Fire Tests for Flame Propagation of Textiles and Films.
Acoustical and decorative material including, but not limited to, cotton, foamed
plastic, hay, paper, straw, wood chips, mulch, split bamboo and thatch must be
treated with a flame-retardant.
Documentation of flame resistance must be available for review upon request.
Additional flame retardant treatments shall be applied in accordance with the
appropriate product direction.
The use of styrofoam products for set construction is not permitted.
5. Gas Information
The Lessee shall not bring upon the premises any exhibit, equipment or vehicle that, in
the judgment of the OCCC, would be, or might be, dangerous to persons or property or
otherwise incompatible with the structure, systems and furnishings. Hazardous chemicals
and materials, including, but not limited to, pesticides, herbicides, poisons, flammable
and combustible liquids, hazardous gases, pressurized cylinders and tanks, and hazardous
chemicals (including oxidizers) are prohibited inside the OCCC.
The intended use of LP gas (i.e. propane, butane) or natural gas must be disclosed on a
Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice form, prior to
any gas installation or on-site use. Cooking, Gas (Natural/LP), Open Flame or Heat
Producing Device Notice forms can be obtained via the OCCC Event Management
section, which are then submitted for review and approval to the Orange County Fire
Marshal‟s office.
The use of gas cooking appliances must be disclosed on the Notification Form. Each
exhibit using cooking or food warming devices may be subject to an individual
inspection. In addition, a 2A40BC fire extinguisher must be within thirty (30) feet of all
cooking and/or heat producing appliances.
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Gas Information (Continued)
Gas – Compressed/Inert
Compressed inert gases may be used provided the vessels are stored in a safe manner and
the OCCC Event Management section has been notified regarding their intended use and
preferred storage location. Demonstrations involving inert gases must comply with all
federal and local regulations.
Inert Gas Cylinders
Compressed gas cylinders may not be stored on dock areas or the exhibit floor
during “move-in” or “move-out”.
Compressed inert gas cylinders may be located in an exhibit space after
“move-in” is complete. Cylinders must be properly secured at all times.
Other Compressed Cylinders
Introduction of all other compressed liquids and gases into the building is
prohibited without prior approval from the Fire Marshal.
Gas – Natural
With advance notice, the OCCC has the capability to provide natural gas for exhibits in
West Hall B, North Halls A & B, as well as South Halls A & B. To place an order for
this service and to request the appropriate permit, please contact the Event Management
section for details and fee information.
Equipment utilizing natural gas shall be installed in accordance with NFPA 54,
Natural Fuel Gas Code.
Supply lines will be turned on approximately one (1) hour prior to posted show
hours and shut off one (1) hour after the end of each show day, by OCCC Event
Utilities staff.
A ceiling (rigging) drop is required for natural gas orders in exhibit halls.
Exhibitor fee information and ordering information can be obtained from the
Event Management section or our website @ www.occc.net. Please Note:
Exhibitors placing natural gas orders are to provide a “Service Placement Plot”
drawing depicting exact placement of the requested line drop.
Please consult the OCCC Event Management section for further details regarding
requesting natural gas service in the exhibit halls.
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Gas Information (Continued)
Gas – Liquid Petroleum (LP)
The use of Liquid Petroleum is limited on OCCC premises. The Lessee or exhibitor may
use liquid petroleum under the following limited conditions with prior approval of the
Fire Marshal:
Non-refillable cylinders with a capacity of nominal 1 lb. Please Note: Please
also see the Open Flame, Pyrotechnics and Special Effects information on the
following page for additional information.
The use of portable butane fueled appliances listed for commercial use, up to a
maximum of (2) 10 oz. non-refillable containers, is permitted with prior approval
of the Fire Marshal. Please Note: The containers must be connected directly to
the appliance. Manifolding of the cylinders is not permitted. The maximum
number of stored butane containers is limited to 24 per day and must be removed
at the end of each day.
The use of nominal 5 lb. Liquid Petroleum containers, when installed in the
OCCC by the Event Utilities section, is permitted with prior approval from the
Fire Marshal. A mandatory fire watch is required.
Multiple nominal 5 lb. Liquid Petroleum containers, when installed in the OCCC,
must be separated by a minimum of 20 feet. Storage of the Liquid Petroleum
product must comply with NFPA 58 Liquefied Petroleum Gas Code. A
mandatory fire watch is required.
All Liquid Petroleum must be removed from the display area at the immediate
close of show hours.
Any other Liquid Petroleum product not listed above is strictly prohibited at the
OCCC.
Gas – Storage
Gasoline, kerosene, diesel fuel, combustible gases (cylinders) or other flammable liquids
may not be stored (permanently or temporarily) within the OCCC facility, or on dock
areas, during an event or its move-in and move-out.
regarding the intended use and storage of Compressed Gas, Liquid Petroleum,
Natural Gas and other related products and materials.
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6. Hazardous Chemicals
The Lessee shall not bring upon the premises any exhibit, equipment or vehicle that, in
the judgment of the OCCC, would be, or might be, dangerous to persons or property, or
otherwise incompatible with the structure, systems and furnishings of the building.
Hazardous chemicals and materials, including, but not limited to, pesticides, herbicides,
poisons, flammable and combustible liquids, hazardous gases, pressure cylinders and
tanks, and hazardous chemicals (including oxidizers) are prohibited inside the OCCC.
Compressed inert gases may be used provided the vessels are stored in a safe manner and
the OCCC Event Management section has been notified regarding their intended use and
preferred storage location. Demonstrations involving inert gases must comply with all
federal and local regulations.
Gasoline, kerosene, diesel fuel, combustible gases and other flammable liquids may not
be stored (permanently or temporarily) in the OCCC during an event or its move-in and
move-out activities.
The Lessee is responsible for the removal of all hazardous waste and must comply with
all applicable federal, state and local regulations. Hazardous waste includes materials
that are ignitable, corrosive, reactive, toxic or a biohazard (as defined under 40 CFR 261
subpart C and D). If materials are questionable, contact OCCC Event Management
section for more information. Costs or applicable administrative expenses incurred by
the OCCC for the removal of hazardous waste left in, or about, the OCCC will be
assessed to the Lessee.
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7. Open Flame, Pyrotechnics and Special Effects
The use of open flame devices, including candles, is permitted on OCCC premises with
prior approval from the Fire Marshal and the OCCC Event Management section,
provided Lessee or exhibitor adheres to the following conditions.
Open Flame
Open Flame and Flame Effects must comply with NFPA 160 – Standard for
Flame Effects Before An Audience.
Depending on the intended use of an open flame product, a Special Effects permit
may be required. (Consult the OCCC Event Management section for further
information and approval by the Orange County Fire Rescue Department.)
A demonstration of the open flame device may be required at the discretion of the
Orange County Fire Marshal, while on OCCC premises.
Depending on the intended use of an open flame product and the demonstration of
an open flame device, a fire watch may be required.
Candles
All candle flames must be enclosed and protected at all times.
Candles may be used on tables if securely supported on a substantial
noncombustible base and located in a position to avoid danger of ignition of
combustible material.
The OCCC Event Management section and Orange County Fire Rescue must be
notified in advance on the intended use of candles and candle product.
Pyrotechnics
Pyrotechnics must comply with NFPA 1126 Standard for the Use of Pyrotechnics
Before a Proximate Audience.
A pyrotechnics permit is required. (Consult the OCCC Event Management
section for further information and approval by the Orange County Fire Rescue
Department.)
A demonstration of the pyrotechnics display may be required at the discretion of
the Orange County Fire Marshal.
A mandatory fire watch will be required. A fire engine stand-by may be required,
per the discretion of the Orange County Fire Marshal‟s office.
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Open Flame, Pyrotechnics and Special Effects (Continued)
Special Effects – Fog & Hazers
The use of fog and haze machines for lighting and theatrical effects is permitted within
the OCCC, provided that the fog/haze fluid used in those machines is water-based. The
use of non-water-based fog/haze fluid, specifically with an oil-based composition, is
prohibited.
In order to comply with various state and federal life safety codes, it is required that all
fog and haze fluid be appropriately labeled and available for inspection by the Orange
County Fire Rescue (OCFR) Department, if necessary.
OCFR guidelines apply to the use of fog and haze machines and their interactions with
OCCC building safety devices and/or detectors. The Event Management section must be
notified twenty-one (21) days in advance with a schedule of intended use of water-based
fog or haze machines, including rehearsals, technical runs and actual show/event times of
use.
Should the use of fog or haze fluid create a residue or slippery coating on any of the
OCCC infrastructure, (catwalks, stage steps, handrails, etc), the clean-up or wipe down of
those areas will be charged to the Lessee at the prevailing rate.
Please consult the OCCC Event Management section for additional information
regarding the use of fog and haze machines within the facility.
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Open Flame, Pyrotechnics and Special Effects (Continued)
Special Effects – Lasers
The use of lasers for lighting and theatrical effects is permitted on OCCC premises, with
prior approval from the Fire Marshal, provided Lessee or exhibitor adheres to the
following conditions:
Lasers must comply with Florida Administrative Code Chapter 64E-4 Control of
Nonionizing Radiation Hazards, NFPA 115 – Standard for Laser Fire
Protection, and Florida Department of Health, State Bureau of Radiation
regulations.
A Laser Permit from Orange County Fire Rescue Department is required. In
order to apply for this permit, the requestor must provide information about the
proposed laser light show that includes classification of the lasers; sketches
indicating the location of the lasers, operators, performers, viewers, beam paths,
viewing screens, walls, mirror balls and other reflective or diffuse surfaces which
may be struck by any and all laser beams, including scanning beam patterns,
scanning velocity and frequency in occupied areas.
For open air shows where a laser beam is projected into the sky, requestor must
submit basic beam information of intended laser use and a copy of the notification
provided to the federal Aviation Administration.
All lasers must be registered with the Florida Department of Health, State Bureau
of Radiation. A separate registration is required for each location of intended use.
Out-of-state lasers brought into the state for temporary use require notification to
the Florida Dept. of Health, State Bureau of Radiation.
The Laser Safety Officer must establish and supervise a program of laser radiation
safety for compliance with all applicable rules.
Laser system users and staff must be trained on fire safety features prior to the
lasers first use and at least annually thereafter.
Staff members must be trained in the use of portable fire extinguishers.
All training must be documented and available for review.
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8. Permit Overview/Including Cooking Information
Special permits or notices are required for event activities and exhibits that involve
cooking, pyrotechnics, tents, multi-level or covered exhibits, and/or potentially hazardous
situations. Appropriate permit applications or notices for the following activities must be
made to the Office of the Fire Marshal, at least twenty-one (21) days prior to the event
move-in:
The display and operation of any unusual electrical, mechanical or chemical
device that may present a hazard. The device, its application and the operation
must be approved the Fire Marshal.
The display or operation of any heater, barbecue, open flame, candles, lamps,
torches, etc.
The use or storage of flammable liquids, compressed gasses or dangerous
chemicals as determined by the Fire Marshal.
The display or operation of a laser. A permit is required from Orange County
Fire Rescue Department. Proper notification to the Florida State Bureau of
Radiation is required. (See previous page for laser regulations and restrictions.)
Any pyrotechnics, fireworks or special effects display or process.
Any unusual use of a motorized vehicle inside an enclosed structure.
Any special cooking requirements, including cooking inside of ballrooms,
convention areas and/or display areas.
Multi-level exhibit booths.
Tents or covered exhibits in excess of 300 square feet erected inside the OCCC.
Tents erected OUTSIDE the OCCC building premises will require a permit
issued by the Orange County Building Department.
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Permit Overview/Including Cooking Information (Continued)
Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice Form
A Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice form must
be obtained prior to any on-site cooking, and/or food warming activities on the premises.
Cooking Notice forms can be obtained via the OCCC Event Management section, which
are then submitted for review and approval by the Orange County Fire Marshal‟s office.
The use of cooking appliances must be disclosed on the Cooking, Gas (Natural/LP),
Open Flame or Heat Producing Device Notice form. Each exhibit using cooking or food
warming devices may be subject to an individual inspection. Cooking devices must be
separated from the public by at least four feet, or by a substantial barrier between the
devices and the public. In addition, a 2A40BC fire extinguisher must be within thirty
(30) feet of all cooking appliances. All fire extinguishers must be properly charged and
tagged by a licensed fire extinguisher contractor.
Events involving cooking or food preparation must provide an appropriate number of
utensil clean-up areas. Disposal of cooking residue into the OCCC drainage system is
prohibited. Lessee shall provide holding tanks for disposal of all cooking residue (oil,
grease, etc.) For planning purposes, the OCCC has portable sink units available and
CenterplateCenterplate has grease barrels (with removal service) available at the
prevailing rate. Lessee shall also comply with all Orange County Health Department
rules and regulations
Allowed Cooking Appliances Must Meet The Following Conditions
Equipment fueled by small heat sources (such as sterno).
Flaming sword or other equipment involving open flames and flaming dishes
provided that precautions (subject to the approval of the Fire Marshal) are taken.
Prior approval from the Fire Marshal is required.
Portable butane-fueled appliances (listed and approved for commercial use) with a
maximum of (2) 10 oz. non-refillable containers. Please Note: The containers
must be connected directly to the appliance. Manifolding of the cylinders is not
permitted. The maximum number of stored butane containers is limited to 24 per
day and must be removed at the end of each day. Prior approval from the Fire
Marshal is required.
Listed and approved ventless self-contained exhaust systems with an automatic
suppression system that complies with NFPA 96 Standard for Ventilation Control
and Fire Protection of Commercial Cooking Operations. Prior approval from the
Fire Marshal is required.
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Permit Overview/Including Cooking Information (Continued)
Cooking Appliances that Require Automatic Suppression and/or Flue Connection:
Fryers
Grills, Ranges, Griddles, Broilers, Chain-broilers
Ovens
Please Note: A fire watch may be provided in lieu of automatic suppression and/or flue
connection with prior approval from the Fire Marshal.
Please consult the OCCC Event Management section for additional planning
information regarding the permit/notice application process or additional
permit/notice details.
Please consult the OCCC Exhibitor Services section for information on how to
include Cooking Notices and other forms in show Exhibitor Kits.
9. Welding
Under certain conditions, welding or brazing in an exhibit hall may be permitted, with
prior approval from the Fire Marshal, the OCCC Risk Management division and the
OCCC Event Management section. In addition, depending on the scope of work that
requires the on-site welding, a mandatory Fire Watch may also apply. Any unauthorized
welding activity is strictly prohibited and will be subject to an immediate cessation of the
activity.
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OCCC Event Management Information – Parking
Parking Information
The OCCC charges a parking fee per entry to all users of its parking areas at the
prevailing rate on move-in, show and move-out days. Exhibitors receive daily in/out
privileges with a valid parking receipt and exhibitor badge. Overnight parking on OCCC
property is prohibited. Recreational vehicles (RV‟s) may use the OCCC parking area for
parking purposes only.
Parking in the loading dock basin or on dock ramps is prohibited and violators will be
towed at the owner‟s expense.
Lessee shall not place exhibits outside the OCCC or in any parking areas unless that area
has been leased as exhibition space.
Handicap Parking – The OCCC has a limited number of Handicap parking
spaces available at different locations for those guests visiting both the West and
the North/South Buildings. Please consult with the OCCC Event Management
section for further details regarding this subject.
Labor Parking – Complimentary labor parking is provided at the Destination
Parkway flat lot, located off International Drive, near State Road 528. Based on
event activity, a shuttle bus service is provided between the hours of 5:00 a.m.
and 10:00 p.m. For those labor calls that do not fall within that time range,
parking is available at the West Building in Lot A for West Building events and in
the North/South Lot for North/South Building events.
Shuttle Bus Transportation Between Buildings – The OCCC provides shuttle
bus transportation for those guests who require transport to the West Building
from the North/South parking lots and/or Destination Parkway. The OCCC does
not provide shuttle bus transportation for those guests who may have parked in
the lots located directly behind the West Building. For those guests who do park
behind the West Building, they can enter that building via the Westwood Lobby.
VIP Parking – The OCCC has a limited number of VIP spaces for show
management parking available.
Please consult with the OCCC Event
Management section for further details regarding this subject.
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OCCC Event Management Information – Public Ticketed Events
Public Ticketed Events
In addition to trade shows and meeting events, the OCCC can also serve as a host facility
for various Public Ticketed Events. While planning for a public (non-trade show) event,
it may be necessary to coordinate a few additional logistical details, depending on the
nature of the public event. Examples of public ticketed events are dance recitals and
competitions, cheerleader competitions, automobile shows, boat shows, graduation
ceremonies and other related shows specifically geared for general public admission.
The OCCC Event Management section must be notified of any public ticketed event
activity at least two (2) months in advance of the event‟s first move-in day. Specific
event schedule information must be submitted to the Event Management section at least
twenty-one (21) days in advance of the activity in order to coordinate various support
services, such as Box Office, Transportation and Security. All OCCC equipment and
service orders received prior to twenty-one (21) days before the first move-in day are also
eligible for the incentive rate.
The Event Management section is available to provide informational assistance for event
specific signage requirements and to provide guidance to maximize sign placement
throughout the facility.
Please Note: The OCCC highly recommends that all show
managers and event planners provide specific directional signage for their event guests.
It is not uncommon for public ticketed events that are held in one building (West or
North/South), to experience guest arrival at the opposite end of the complex, if specific
directional advice is not readily available or accessible to the general public attendees
prior to the event.
Be sure to include the appropriate building location, West Building or
North/South Building, for all advertising and directional show information.
For events that only take place on the North side of the North/South Building,
please use „North Concourse‟ when identifying the show location.
For events that only take place on the South side of the North/South Building,
please use „South Concourse‟ when identifying the show location.
regarding public events and coordinating accurate signage and transportation
support for public ticketed events.
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OCCC Event Management Information – Rigging Information
Rigging Information
Rigging Services are an exclusive service provided by the OCCC.
The
installation/removal of any and all signage, banners, production equipment, etc., which
requires attachment to the building or the building infrastructure, (catwalks, hand rails,
balconies, etc.), by non-OCCC Rigging Services section personnel is strictly prohibited.
Extensive planning guidelines concerning rigging services and specific rigging locations
can be located on the OCCC website at www.occc.net.
Please consult the OCCC Event Management section and the OCCC Rigging Services
section for additional planning details.
meeting room rental, please consult the OCCC Event Management section during
the planning process, to coordinate the intended use of banner signage with
regards to other building clients and their respective programs.
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OCCC Event Management Information – Safety Information
Safety Information
on our premises, this section contains a brief overview of safety information that has not
been previously mentioned in either the Move-In/Out Policies section or the Orange
County Fire Marshal Information sections of the Facility Guide. Please consult the
OCCC Event Management section for any subjects or questions that may not have been
previously addressed in this guide.
1.
2.
3.
4.
5.
Cables
Contracted Medical Service Providers
Exit Signs/Egress
Fire Extinguishers, Hoses & Strobes
Medical Emergencies
1. Cables
Any and all cables run across any floor surface must be either taped down with safety
hazard tape or placed within the appropriate cable covering option, to minimize the
possibility of pedestrian or vehicular injury. Uncovered, unfastened, or unsecured cables,
cords, wires, etc. are strictly prohibited. Please Note: Cable ramp covers can be rented
from the OCCC at the prevailing rate.
2. Contracted Medical Service Providers
The OCCC strongly recommends that all Lessees consider retaining the services of a
Contracted Medical Provider for trade show and public ticketed events. Please consult
the OCCC Event Management section for further information regarding local Orlando
area companies who are interested in providing event medical services.
3. Exit Signs/Egress
The covering of Exit signs, or any objects placed in front of any Exit signage, creating
limited visibility of the Exit signage, is strictly prohibited. All meeting room doors,
exhibit hall doors, concourse doors, dock doors, restaurant doors and all back of house
doors must remain free of any obstructions to provide a clear path for emergency egress.
4. Fire Extinguishers, Hoses & Strobes
Booths, displays, signs, etc. shall not block or obstruct any fire hose, fire extinguishers,
fire alarm pull stations, fire alarm strobes or any other fire protection appliance inside of
the building at any time. Any noted obstructions will result in an immediate removal of
the obstruction.
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OCCC Event Management Information – Safety Information
Safety Information (Continued)
5. Medical Emergencies
Should a medical emergency arise, please call 9-1-1.
6. Non-Medical Emergencies
For all non-medical emergencies, please call OCCC Building Security.
West Building:
#5-1119 on an internal house phone
407-685-1119 from an outside line
North/South Building:
#5-7119 on an internal house phone
407-685-7119 from an outside line
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OCCC Event Management Information – Security Policies
Security Policies
The OCCC Building Security section‟s mission is to provide a safe and friendly
environment for everyone. The Security section maintains (24) hour security overseeing
all public areas, concourses, back of house areas, parking lots and related exterior
grounds. In addition, the Security section maintains an extensive relationship with the
Orange County Sheriff‟s Office, as well as many federal law enforcement agencies. The
Orange County Sheriff‟s Office (OCSO) assigns deputies to the facility on a regular
basis.
For planning purposes, listed below is a brief summary of Security guidelines that are
applicable to all Lessees, exhibitors and attendees.
1.
2.
3.
4.
5.
6.
7.
Contracted Security Providers
Homeland Security Advisory System
Package & Vehicle Inspection
Severe Weather
Staff Identification
VIP and Government Dignitaries
Weapons Policy
1. Contracted Security Providers
Lessee is responsible for hiring an event staffing service to secure the Exhibit Halls, The
Valencia Room and the Chapin Theater. A contracted security provider must be selected
from the eligible list, or enter into an agreement with OCCC to operate within the facility.
The event staffing service must be contracted to secure the leased premises and support
areas from the first hour of move-in activity through the completion of the move-out from
the facility. At least one (1) event staffing person must be posted at any open freight door
during move-in and move-out. Please Note: No freight or personnel door(s) will be
opened until event staffing personnel have been posted within the leased space. Event
staffing personnel must be posted before any equipment, show material or freight may be
moved into the facility. Twenty-four (24) hour event staffing is required once equipment,
show material or freight has been moved into the facility.
The event staffing service may not place locks or chains on exhibition hall, meeting room
or office doors. Event show management should consider ordering additional OCCC
meeting room keys in order to allow room access by their event staffing provider.
A detailed staffing plan must be submitted for review and approval to OCCC Building
Security no less than thirty (30) days, prior to the beginning of the Lease term. The plan
should indicate the number of event staffing personnel and supervisors, dates, times and
assigned locations. Upon occasion, the OCCC may request reasonable modifications to
any proposed security plan, if necessary.
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Contracted Security Providers (Continued)
Appropriate event staffing levels for stand-alone Theater events, Valencia Room events,
public events, youth events and/or sporting events, will be determined on a case-by-case
basis by the OCCC. For further information, please contact the OCCC Event
Management section or the OCCC Building Security section.
2. Homeland Security Advisory System
In accordance with federal guidelines, the OCCC Building Security section may impose
additional facility protection measures should a change occur within the Threat Condition
level of the Homeland Security Advisory System. Please contact the OCCC
Management Section for more detailed information regarding this process.
3. Package & Vehicle Inspection
Cartons, packages or other containers brought in or removed from the OCCC by show
personnel, exhibitors or service contractors may be subject to random inspection.
Personally owned vehicles and company vehicles are also subject to inspection by OCCC
Building Security.
4. Severe Weather
Upon occasion, the OCCC can be subject to a severe weather condition, such as heavy
thunderstorms, tropical storms and hurricanes. The OCCC Building Security section has
a detailed response plan that is available upon request, which provides extensive planning
information regarding facility preparations for such conditions. Please consult the OCCC
Event Management section or the OCCC Building Security section for additional
information.
5. Staff Identification
All show management, exhibitors and attendees must wear an approved show
management badge for admittance to any exhibit hall. It is highly recommended that
show management provide badges to their staff, exhibitors and service providers in
advance of the show. All other personnel working at the facility must be badged with an
approved Show Management or OCCC picture badge.
Any person without a Show Management or OCCC picture badge wanting access to any
exhibit hall will be provided with a “day badge”, issued by the OCCC Building Security
section at the appropriate building security office. To obtain a “day badge”, an approved
form of photo identification (driver‟s license, passport, state, federal or military
identification card) must be surrendered and can be retrieved after business is complete.
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6. VIP and Government Dignitaries
The OCCC Building Security and Event Management sections should be contacted when
planning VIP and Government dignitary appearances within the facility. The Building
Security section can provide extensive planning tips when coordinating the appropriate
arrival location, escort path and departure scenarios for those guests that may require
special or unique protocols. Please consult the OCCC Event Management section for
further information.
7. Weapons Policy
Weapons and firearms are prohibited on OCCC property. Only authorized law
enforcement personnel with legal jurisdiction are allowed to carry firearms anywhere in
the facility. The OCCC Building Security section must be notified in advance of any
firearm or weapon that is to be brought onto the premises as part of an exhibit or trade
show at least thirty (30) days in advance of show move-in. Those exhibits or shows
which utilize fake or prop weapons as part of an exhibit or costume, must also be brought
to the attention of the OCCC Building Security section at least thirty (30) days in advance
of show move-in. For the safety of our guests and the facility, appropriate action will be
taken to remove any unauthorized weapons or firearms from the premises.
The OCCC Building Security section may request previous show information
from those trade shows or events that may require additional security services or
have high-profiled guests in attendance. In some cases, the OCCC Building
Security section may contact previous show venues to gather a complete
understanding of any perceived threats or security conditions that may warrant
additional preventive measures.
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OCCC Event Management Information – Smoking Policy
Smoking Policy
Per the Florida Clean Indoor Air Act (FCIAA), smoking is prohibited inside the facility
at either building. Smoking is also strictly prohibited during any show move-in or moveout activity. Exterior smoking areas have been designated for those exhibitors who
require dock access for smoking. In addition, there are designated smoking areas located
outside the buildings, at various locations, for guests to enjoy smoking.
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OCCC Event Management Information – Technical Services Info
Technical Services Information
The OCCC Technical Services section oversees the audio, lighting and video
infrastructures of both the West and the North/South Buildings. In most cases, Lessees of
the OCCC are not restricted to using venue audio-visual support services, unless the
designated event activity takes place in the Chapin Theater. Lessees should contract their
own audio-visual provider of choice, to support all Lessees meeting room and exhibit hall
activities.
Please Note: For those meeting room and exhibit hall activities that use a non-OCCC
preferred audio-visual contractor for audio services, a daily fee will apply for the required
„infrastructure patch‟ into the building‟s audio infrastructure. An „infrastructure patch‟ is
a patch into the building‟s audio infrastructure in order to distribute the audio signal
evenly throughout the meeting room via the house sound system.
There are three basic types of „infrastructure patches‟ available into the infrastructure:
Audio – A patch for microphones, mixers, etc.
Recording – A separate patch required for room/hall audio recordings.
Video – A patch to distribute a video signal via the infrastructure.
Each patch fee is charged per room, per day, not to exceed more than three (3) days in a
one-week time period, with days 4-7 provided complimentary by the OCCC. Please
consult the OCCC Event Management section for further details regarding audio-visual
patches and for information regarding any fees that may apply for any patch requirements
listed above.
For any Production activity taking place in the Valencia Room, the Lecture
Hall or any of the Exhibit Halls, a House Lighting Remote can be made
available for the contracted space. Please consult the OCCC Event
Management section for further details on fees that will apply for a House
Lighting Remote control unit.
In most cases, the OCCC Technical Services section will support all activities
taking place in the Chapin Theater, depending on the nature and complexity of
the event activity. Please consult the OCCC Event Management section for
further information regarding planning Theater events utilizing OCCC
Technical Services support staff.
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OCCC Event Management Information – Transportation Information
Transportation Information
The main mission of the OCCC Security Division is to provide a safe and friendly
environment for everyone. Working with the Orange County Sheriff‟s Office and other
local and state transportation entities, OCCC Security‟s transportation team develops
weekly comprehensive traffic plans to facilitate the movement of vehicles and
pedestrians in a safe and timely manner. For planning purposes, listed below is a brief
summary of OCCC Transportation guidelines that are applicable to all lessees, exhibitors
and attendees.
1.
2.
3.
4.
5.
6.
7.
8.
Directional Signage
Dock Coordination/Access
Dock Staff (Dock Coordinator and Dock Master)
Homeland Security Advisory System
OCCC Guest Shuttles (Park-n-Ride)
Overnight Parking
Traffic Coordination
Traffic Staff (Traffic Coordinator and Traffic Master)
1. Directional Signage
The OCCC Security section has an exterior directional signage system formally known as
the Dynamic Messaging System (DMS), programmed on a daily basis to direct local and
out of town show attendees to the closest available parking lot locations. Depending on
the events/trade show activity within the facility, these DMS signs can be programmed to
direct arriving guests to park at either the West Building, the North side of the
North/South Building, the South side of the North/South Building, or to any of the other
off-site parking lot locations available.
2. Dock Coordination/Access
Orange County Convention Center‟s Security is responsible for overseeing all access to
Convention Center freight docks. The OCCC is divided into three main dock areas:
The West Dock located in the rear of the West Building
The North Dock located on the North side of the North/South Building
The South Dock located on the South side of the North/South Building
Since the OCCC encompasses two different buildings, there are multiple ways to reach
the loading docks. Regardless of the final destination, a Security checkpoint is in place at
either building for all freight trucks entering and requesting dock access.
Please refer to the Move-In/Out Policies – Loading Dock Information pages contained in
this Facility Planning Guide for more details regarding loading dock move-in/out.
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3. Dock Staff (Dock Coordinator and Dock Master)
The OCCC Dock Coordinator oversees docks operations and prepares the move-in/out
plans. Dock Masters are supervised by the Dock Coordinator and are responsible for
executing these plans including granting dock access for exhibit hall activities. Dock
Masters monitor speeding and parking regulations, and control dock slip access. The
Dock Masters should be consulted for any trailers left overnight in a dock slip, so that a
visual inspection of the empty trailer can be confirmed along with a verifiable company
logo of the vehicle. All dock issues should be directed to the OCCC Dock Coordinator
and/or Dock Master for resolution.
4. Homeland Security Advisory System
In accordance with federal guidelines, the OCCC Security section may impose additional
facility transportation measures should a change occur within the Threat Condition level
of the Homeland Security Advisory System. Please contact the OCCC Security section
for more detailed information regarding this process.
5. OCCC Guest Shuttles (Park-n-Ride)
Complimentary shuttle service is provided by the OCCC to assist those guests who may
have parked at off-site OCCC parking lot locations. Since times and schedules for this
shuttle service can vary, please consult the OCCC Security section for additional
information.
6. Overnight Parking
Overnight parking on OCCC premises is strictly prohibited. Any truck or personally
owned vehicle (POV) left in the parking lot once all event activity has ceased each day
will be towed at the owner‟s expense.
7. Traffic Coordination
Along with Dock Coordination, OCCC‟s Security Division is also responsible for
developing and overseeing vehicular and pedestrian traffic on and around Convention
Center property.
Weekly comprehensive traffic plans are developed based on the
vehicular needs of each upcoming tradeshow or event. In addition, special arrangements
for each show can be accommodated based on the number of tour buses, limos or other
vehicles for hire that are required to service each event, regardless of projected
attendance. The “Traffic Coordination Team” (comprised of Traffic Coordinators and a
Traffic Master) also work with local and state governmental officials to advise of any
local area road closures or construction delays that may affect the timely movement of
OCCC trade show guests, both for arrivals and departures from either building. Any
requests or questions relating to traffic, signage, special parking and ADA needs, or other
transportation issues, should be directed to the OCCC Traffic Coordinators.
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8. Traffic Staff Traffic Coordinator and Traffic Master)
The OCCC Traffic Coordinator is directly responsible for developing the weekly traffic
plans. The Traffic Master is supervised by the Traffic Coordinator and is responsible for
executing the plan in the field. The Traffic Coordinators are also responsible for
scheduling section employees who help monitor and regulate vehicular traffic on the
OCCC roadways and within the parking lots. Traffic staff are also available to address
guests‟ needs (including answering questions and providing directional assistance).
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OCCC Event Management Information – Trash Removal Policies
Trash Removal Policies
The OCCC provides custodial service for all public areas, restrooms and meeting rooms
before, during and after an event at no additional cost to Lessee. The Lessee is
responsible for cleaning/trash removal in the following locations:
Registration Areas
Show Offices
Exhibit Booths
All show-installed carpet in Halls or Meeting Rooms
All general contractor installed waste receptacles
The Lessee is responsible for the removal of bulk trash in exhibition halls, meeting rooms
and pre-function areas, e.g., registration and show offices during move-in, show and
move-out. Bulk trash is defined as boxes, crates, lumber, pallets, packing materials and
other items not easily removed by a standard push broom or vacuum.
Any costs incurred by the OCCC for bulk trash not removed by Lessee will be
The OCCC provides one trash haul per dumpster per show. Additional dumpsters
or additional trash hauls will be billed at the prevailing rate.
Cleanup of special effect items, e.g., glitter, confetti, balloon drops, etc., will be
Within the exhibition hall, the OCCC will clean non-carpeted aisles and
non-carpeted foodservice areas on show days only.
Any costs incurred by the OCCC for tape and tape residue not removed by Lessee
will be charged to Lessee at the prevailing rate.
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OCCC Event Management Information – Utility Services Information
Utility Services Information
Utility Services, provided by the OCCC Event Utilities section, are an exclusive service
provided by the OCCC. Temporary utility service can be arranged for the following
options:
Compressed Air
Electric
Natural Gas*
Plumbing
Steam*
Water*
*Please Note: Exceptions regarding location and/or availability may occur.
The installation/removal of any and all electric, gas, plumbing, steam and water, either
into or out of any OCCC venue connectors by non-Event Utilities section personnel, is
strictly prohibited.
All requests for electrical service include complimentary installation labor and the
electrical service is provided for a 24-hour period. For exhibitor and show management
orders placed twenty-one (21) days in advance of the first move-in day, the OCCC
provides a complimentary consultation with an OCCC technician.
Please consult the OCCC Event Management section for further information regarding
services provided by the OCCC Event Utilities section, and for details on any fees that
may apply for services rendered.
The exhibit halls in both the West and the North/South Buildings have utility
floor pockets in the floor of each hall that are spaced every thirty (30) feet on
center.
Each utility floor pocket in the exhibit halls includes access for electric,
telephone, drainage and water. Please Note: West Hall D exception, please see
below for more information.
Please Note: In West Hall D exhibit hall only, the utility floor pockets that
provide water and drain access are available every sixty (60) feet, per every other
floor pocket.
Please Note: Please contact Event Management for additional information on the
availability of Natural Gas and Steam.
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OCCC Event Management Information – Vehicle Display Guidelines
Vehicle Display Guidelines
Motorized vehicles within the exhibit halls are permissible, provided that each vehicle
can be defined as a vehicle that is propelled by an internal combustion engine using a
Class I or Class II fuel, such as, but not limited to automobiles, trucks, motorcycles,
aircraft, watercraft and lawnmowers.
When placing motorized vehicles inside an assembly hall or exhibit, occupancy
consideration must be taken into account regarding exits and exit access, so that these
areas remain free of any obstructions, thereby ensuring a clear path for emergency egress.
Vehicles must be positioned prior to the opening of an event to the public.
Each vehicle will be subject to inspection for compliance with the following items:
All fuel tank openings shall be locked and sealed to prevent escape of vapors.
Fuel tanks may not contain more than one-half capacity or ten (10) gallons of fuel
whichever is less.
At least one battery cable must be removed from the batteries used to start the
vehicle engine. The disconnected battery cable must be taped.
Batteries used to power auxiliary equipment are permitted to be kept in service.
Fueling or de-fueling of vehicles is prohibited.
Vehicles may not be moved during show hours.
Vehicles, boats and similar exhibited products with over 100 sq. ft. of covered area must
be protected with a listed smoke alarm.
Persons under the age of sixteen (16) are not permitted to operate a motorized
vehicle on OCCC property.
Motorized vehicles, personnel carts, bicycles, forklifts, pallet jacks and other
wheeled vehicles with steel and/or hard metallic wheels, are not permitted in the
public concourses, lobbies and registration areas of the OCCC.
Lifts or other wheeled vehicles approved for use in carpeted areas must have
non-marking tires, or tires that are covered with carpet tape or heavy-duty
polyethylene sheeting.
97
OCCC Event Management Information – Water Service Information
Water Service Information
The OCCC provides the following complimentary water service:
Water service for lectern and head tables in meeting rooms
For planning purposes, OCCC staff will set head table water approximately one
hour prior to the published start time of the Lessee‟s meeting room activity.
The complimentary water stations will be stocked with plastic cups imprinted
with the OCCC logo.
Additional charges may apply for those meetings/shows that expect to consume
large quantities of water on a consistent basis. Please consult the OCCC Event
Management section for further details regarding this topic.
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On-Site Service & Gold Key Partner
99
Orange County Convention Center’s
Onsite Service Partners
Meeting planners have always been attracted to Orlando’s beautiful year-round weather and
unbeatable attractions. However, the reason they come back year after year is because the Orange
County Convention Center (OCCC) is more than just a pretty place—it’s a dynamic professional
facility that offers flexible space, reliable services, state-of- the-art technology and superior
hospitality for show management, exhibitors and attendees.
Electric, Plumbing, Rigging and Technical
Services are provided exclusively by the Orange
County Convention Center. Utility services cover
all your electrical and plumbing requirements
from floor to ceiling. Rigging from the steel in the
exhibit halls virtually eliminates the need for lifts,
keeping your show floor clear for efficient move
in and out. Technical Services include architectural
lighting control, audio, video and signage
infrastructure.
facility-wide shared Ethernet access, the country’s
largest WiFi convention network, turnkey data
networking, and support for LANs, WANs and VPNs.
Centerplate crafts and delivers extraordinary
entertainment experiences at more than 30
of North America’s premier convention and
entertainment venues. Centerplate’s experienced
team of professionals offers corporate, convention
and local guests a level of food and service rich in
detail and comprehensive in approach.
LMG, Inc., the on-site, preferred audiovisual
contractor, has a reputation for providing expert
technical support and a range of services that
includes video projection, LED walls, plasma
rentals, teleprompting, audio packages and
lighting systems.
Cosby’s Corporate Massage Services is ready
to work with Show Management, Event Planners,
Exhibitors, and Corporate Clients to help make
every event a more stress-free, relaxed, and
refreshing experience for attendees, exhibitors,
VIP clients, and staff.
FedEx Office Business Center is the exclusive
business center for all convention participants,
offering full-service printing of conference
materials, production of vinyl banners/signs, Internet
access and faxing. Complete packing, shipping and
receiving services are also available.
Whether traveling for business or pleasure, as the
preferred mobility service partner of the Orange
County Convention Center, Scootaround provides
a simple, convenient electric scooter, wheelchair
and oxygen rental service on-site.
Smart City, the Center’s exclusive provider of
Internet and telecommunications services, offers
IStreamPlanet has partnered with Smart City
to offer streaming media services — managed
webcasting — to the Orange County Convention
Center. Using this technology, show managers are
able to broadcast live keynote addresses, product
launches, training sessions and sales presentations
to thousands of attendees.
Bags offers premium “front door services” designed
to raise the bar on quality and convenience. Bags
combines a full-service, multi-airline, remote
Skycap operation and baggage and coat-check
services, with a first-class valet service, to give
attendees the freedom to focus on their event.
Gold Key Partner
Universal Orlando® Resort
“Think outside the ballroom” at Universal
Orlando® Resort with two amazing theme parks,
three incredible on-site hotels and a nighttime
entertainment complex … it’s time your guests left
the ordinary behind!
P.O. Box 691509 / Orlando, Florida 32869-1509
Phone 407-685-9800 / Toll Free 1-800-345-9845
Visit us at www.occc.net
You take care of the business.
We’ll take care of the bags.
Not to mention the cars, boarding passes, coats and more.
ORL ANDO
Bags, Inc., makes travel simple,
easy and totally painless.
Remote Airline Check-In
Express (RACE)
Remote Airline Check-in
(RAC)
In our Orlando locations, we remotely
check in about 2.1 million bags each
year. That’s a lot of people who can
travel with less stress and a lighter
load, which means a lot of people
smiling. In fact, as the only stand
alone provider of Remote Airline
Check-in services in the world we are
committed to making your event at
Orlando’s Orange County Convention
Center stress free, we see smiles on
the faces of conference goers and
meeting attendees every day.
When it comes to making the airport
experience fast and easy, Bags has
you covered. With our Remote Airline
Check-in Express service, we will
pre-print your group’s boarding passes
and luggage tags and transport the
luggage from their hotel to the airport,
where it will be screened by The
Department of Homeland Securities
TSA staff. You and your luggage
are checked through to its final
destination. Think about it—your
group will be bag-free on its last day
in Orlando and won’t have to worry
about standing in long lines at the
airport. We can handle the entire
check-in process for all domestic
flights departing from Orlando
International Airport on any of the
following airlines:
As an alternative or in addition to
RACE, we can provide walk up remote
airline check-in (RAC) services in the
on show site or at a sponsor’s booth.
Our ability to adapt to your needs is
unlimited.
We even see meeting planners
smiling. After all, when your group
is happy, you’re happy, right?
Let me introduce you to some of
the services we provide to help you
and your attendees have the best
experience possible here in Orlando.
Not to brag, but Bags is the world’s
largest multi-airline remote check-in
service approved and endorsed by
the Transportation Security
Administration.
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AirTran Airways
American Airlines
Delta Airlines
United Airlines
Alaska Airlines
Continental Airlines
JetBlue Airways
US Airways
Southwest Airlines
We have more than 20 years of
hospitality experience and operate in
more than 200 cities.
Bags is proud to partner with the
Orange County Convention Center in Orlando
The Center of Hospitality, where it’s all about your experience!
VIP Luggage Delivery
Bags & Coat Check
Forget the baggage carousel. Forget
waiting and waiting and waiting for
your suitcase to come down the chute.
Bags can take your luggage directly
from the airport to your final destination.
Your attendees can lighten their load
while at the Convention Center by
letting Bags watch their bags, laptops,
coats, or any personal items they don’t
feel like carrying around. It’s safe,
secure and makes the conference
experience even better.
• Eliminate baggage claim wait
• Arrivals: We can pick up your
attendees’ luggage at Orlando
International Airport and deliver
it to the hotel.
• Deliver golf clubs, ski equipment,
infant/toddler items and standard
luggage to your final destination
• No need to pack or ship in
advance — luggage flies with you
• 24/7/365 Nationwide service
• Cost effective and secure
• Departures: We can have attendees’
luggage delivered from their home
airport to their home, office, or
whatever destination they desire.
Experience real travel convenience
and have your luggage delivered
direct to your hotel, office or home!
Valet Parking
What could be more convenient than
letting our professional valet team park
your cars? Imagine, no hunting for a
parking space. No trudging through
the parking lot at the end of the day.
Just pull up to the front entrance and
we’ll take care of everything. That’s a
service everyone can appreciate.
Exclusive Sponsorship
Opportunities
You can’t do it at anywhere else;
no other convention center offers
the gift of time and stress free travel
to your attendees. Ask about the
sponsorships that are available and
how to make them smile, unmatched
and unforgettable.
With more than 500 Bags employees
in Orlando, our staff is ready to take
care of your exhibitors and attendees.
To learn more about how Bags can
help make your next conference
experience even better, just give me
a call or send me an email.
John Sears, Business Development
Marketing & Convention Sales
We know how to make your
conference and travel experience
flow seamlessly.
Bags is proud to partner with the Orange County Convention Center in Orlando
O: 407.685.1623 F: 407.951.4923
M: 407.951.4923
[email protected]
Food and Beverage Services for Show Managers and Attendees
Centerplate crafts and delivers extraordinary entertainment experiences in over 125 prominent
convention, sports, and entertainment venues across North America. We are particularly proud of
our performance at high profile, showcase events where the very finest in food and service is
demanded. We have orchestrated the catering operations for eleven Super Bowls, twenty five
World Series and nine Presidential Inaugural Balls. For every event, our approach is to create a
unique food and beverage experience tailored to the specific needs and tastes of that particular
guest audience.
Centerplate is very pleased to be the food and beverage provider at the Orange County
Convention Center. A wide array of dining options is provided by Centerplate at the Orange
County Convention Center including:
Buffet restaurants with full cocktail service in the North/South Buildings
Food concepts like the OC Spice Grill, Florida Surf & Turf, Big Dolphin Deli, Tortilla
Junction, La Mia Familia, Habana Grill, Ezra’s Barbeque, ZaZa’s Cuban Coffee, Hill of
Beans Coffee, Chef Audrey’s Pizza, and Taste of the East
Upscale Espresso & Coffee Bar by “Hill of Beans” in the West Building
Portable food service carts featuring Greek, Sushi, Cajun, and American food offerings
are available for your attendees
Novelty foods are also available like ice cream, yogurt, cinnamon roasted nuts,
smoothies, mini donuts, and lemonade
Creative catering menus designed to fit any group and budget
Exhibit Booth Catering menus customized to draw attendees to your display
Shoe Shine Services and Massage Kiosks Available for booths or on the concourse
Special Show Management Office Considerations
Complimentary refrigerator for beverages
Complimentary water cooler services
Convenient pour-over coffee service available (Consider complimentary supplies)
Special menus designed for show management staff and their schedules
Discounted pricing based upon total catering purchases
Centerplate wants to help create that comfortable office space where you and your team can go
to relax and enjoy a snack, cold beverage, nutritious meal or just that quiet moment! Ask our
catering professionals for additional ways we can “Create Something Special” on your behalf.
Centerplate
Orlando, FL 32819
T (407) 685-9857
F (407) 685-9859
www.centerplate.com
OCCC On-Site Service Partners – Food & Beverage
Centerplate – Catering, Restaurant & Specialty Services for Show Managers
OCCC Additional Food & Beverage Information
Centerplate is the exclusive food and beverage provider for the OCCC, supplying
Catering and Concession services in both the West Building and the North/South
Building. Please Note: Centerplate must supply all consumable food and beverage
items. No food and beverage items, including alcohol, can be brought onto the OCCC
premises, without the express written approval of Centerplate and the OCCC Event
Management section.
For those exhibits and shows that require alcohol beverage samples as part of their
display, a special permit is required from the State of Florida. Alcoholic beverages must
be served according to Florida Statute. In addition, age verification must be checked
prior to the serving of alcoholic beverages. Please consult Florida Statute 561-569, at the
following website address for more information - www.leg.state.fl.us/. For further
information on obtaining a Temporary Alcohol Permit, please contact the OCCC Event
Management section.
If approved by show management, exhibitors may distribute food/beverage samples as an
approved exhibit in an exhibit hall, if the exhibiting company is the legal manufacturer
and/or distributor of the product being sampled. All other food/beverage samples must be
purchased through Centerplate, the exclusive provider of the OCCC.
Please consult the OCCC Event Management section when planning a food and
beverage function in order to coordinate the operational support of the food and
beverage logistics within the facility.
The OCCC has exclusive contracts with certain food and beverage providers, e.g.,
soft drinks, which may affect a few food and beverage product placements within
our premises. Please consult with Centerplate for further information.
For those event programs that have extensive food and beverage requirements, it
is recommended that Centerplate be provided with a show management radio for
direct communications with the OCCC/Centerplate‟s Banquet Manager, for the
run of the show.
Centerplate Food Court Information – West Building
Centerplate has several Food Court facilities located throughout the West Building.
Please see the following names and locations of the Food Court options available for use.
West Building Food Court Locations
Level One
Level One
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Level Two
Food Court A
Food Court B
Stand 1A
Stand 2A
Stand 3B
Stand 4B
Food Court C
Stand 5D
Stand 6D
Stand 7D
Stand 8D
Stand 9D
Stand 10E
Stand 11E
Food Court EF
Typically used for West Hall A (proximity) events.
Typically used for West Hall B (proximity) events.
Typically used for West Hall C (proximity) events.
Only used for West D2 events, located in the hall.
Only used for West D2 events, located in the hall.
Typically used for West Hall D2 (proximity) events.
Typically used for West Hall D1 (proximity) events.
Only used for West D events, located in the hall.
Only used for West E1 events, located in the hall.
Only used for West E2 events, located in the hall.
Typically used for West Hall EF (proximity) events.
For show planners interested in restaurant facilities, the West Building has one
full service restaurant, the Osprey Café.
Please consult Centerplate for further planning details regarding West Building
Food Courts, Restaurant and other Concession opportunities.
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Centerplate Food Court Information – North/South Building
Centerplate has customized Food Court facilities located on the North Concourse and the
South Concourse of the North/South Building. Please see the following names and
locations of the Food Court options available for use.
North Concourse Food Court Locations – Level One (only)
Palm Food Court
Typically used for North Hall A (proximity) event activity.
Citrus Food Court
Typically used for North Hall B (proximity) event activity.
South Concourse Food Court Locations – Level One (only)
Fern Food Court
Typically used for South Hall A (proximity) event activity.
Cypress Food Court Typically used for South Hall B (proximity) event activity.
For show planners interested in restaurant facilities, the North Concourse has the
Northside Restaurant, which is a full service restaurant. The South Concourse has
the Southside Restaurant, which is also a full service restaurant. Both restaurants
are located on Level Two.
Please consult Centerplate for further planning details regarding North/South
Building Food Courts, Restaurant and other Concession opportunities.
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FedEx Office and Print Center
Signs & Graphics
Oversize color prints up to 60" wide. Black
& white prints up to 36" wide. We'll work
from your disk, transparency or traditional
flat original. Our finishing options include
dry mounting to a variety of surfaces and
laminating as well as Banner Stands and
much more...
Office Equipment
Rentals
Full Size Copier, Desktop Printer, Fax
and Shredder rentals available. 2 days
notice required. Please call for a quote.
Volume Copies/ Bindery
& Meeting Materials
Black & White or Color copies on a host
of different papers. A variety of binding
options, collating, trimming, hole
punching and laminating complete the
project to your exact specifications.
High-speed technology meets your
Last Minute
Office Supplies
Did you forget your stapler? Are you out of
tape? We stock those little things you need
to run your booth smoothly.
Mailing Service
Complete mailing services available to
expedite your shipping needs. For your
convenience, Ground and Overnight
services available. Ship directly to our us,
we’ll hold and have your packages available
for you when you arrive.
Scooter and
Wheelchair Rental
Call Scootaround toll-free at:
1-888-441-7575 www.scootaround.com
Rentals available for pickup at
FedEx Office locations.
FedEx Office and Print Center: Open 7 days a week 8am-5pm
Phone: 407-363-2831
Computer
Workstation Rentals
We offer workstations for rent by the hour
with printers, and high-speed internet
access to check your email, do web
research or download data from ftp sites.
Fast Service 24/7
Our convention clients have very
demanding time frames. That’s why many
of our services are available 24 hours a
day and ALL of our services are available
at one speed—FAST!
l 9800 International Drive Orlando, FL 32819
l Fax: 407-363-4731 l Email: [email protected] l www.fedex.com
SCOOTAROUND - ORANGE COUNTY CONVENTION CENTER
ACCESSIBLE SERVICES
& SPECIAL NEEDS
Scootaround is located right in the Orange County Convention Center and stores inventory conveniently inside the OCCC building for
attendees. Our broad range of services includes scooter rentals, (Sit down and Stand Up), wheelchair rentals, oxygen rentals and
shuttle services. Equipment is available for daily or weekly rental. Rentals can be facilitated at our booth and/or through FedEx Office.
MOBILITY SERVICES FOR YOUR EVENTS
Mobility Scooters
(3 and 4 wheel)
Electric mobility scooters available for
daily or weekly rental. Standard and
heavy duty models are available.
$70/Day
$325/Wk
$15/Day
$105/Wk
$50/Day
$200/Wk
Manual
Wheelchairs
Manual wheelchairs available for
daily or weekly rental. Wheelchairs
equipped with adjustable footrests.
Standup Scooters
(3-wheel, vertical ride)
Stand Up Scooters for attendees have
a speed range of 6mph to 15mph.
Limited rental quantities available.
Oxygen Tanks and
Accessories
Oxygen, accessories and scooter
carrying racks can be rented to assist
those with breathing issues.
SERVICES AVAILABLE TO SHOW MANAGERS
OSR
Fleet Orders
AR
Shuttle Services
(Onsite Service Rentals)
(Multiple Vehicles)
(Attendee Reservations)
(and Attendee Seating)
We provide a pre-determined number
of scooters and qualified staff to run a
rentals program from start to finish,
including hands on training.
A fleet of scooters is provided for your
event, based on its attendance
estimates. Equipment is delivered
charged and ready for use.
Rental equipment delivered directly
to the attendee's hotel. Marketing
tools are included to increase
attendee awareness of the service.
Provide qualified support staff and
electric carts to transport attendees
between venue locations and to
assist attendees to their seats.
SCOOTAROUND NO-CHARGE SERVICES TO SHOW MANAGERS INCLUDE
Custom Rentals Web Page
Custom-designed web page with link to showcase
your event and automate the rentals process.
Custom Event Flyer Template
Printable flyer with your event's information for
mailing to your attendees or to send via e-mail.
7 Day Call Centre Support
Our friendly staff is on call everyday for assistance
and technical advice about our mobility equipment.
Need More Information?
If you would like more information on how Scootaround can help you with accessible needs and ADA compliancy, please
contact the Scootaround Corporate Services Department at (888) 441-7575 or visit our website: www.scootaround.com.
LMG Inc. at the
Not Your Typical “Inhouse” AV Company.
About LMG
Founded in 1984, LMG Inc. is a national provider of video, audio, and lighting support with offices in Orlando, Las Vegas, and Phoenix. Our staff of
over 150 dedicated employees creates a strong backbone of talent, reliability, and service. With an inventory of more than $25 million in equipment,
LMG is uniquely positioned to be your technical vendor of choice.
Video
Since 1998, we have been the onsite supplier of video, audio, and lighting
equipment for the Orange County Convention Center (OCCC), and have
supported countless presentations and events over the years. With our indepth knowledge of the facility and great working relationship with all the
OCCC departments, we would be a seamless addition to your OCCC team!
LMG’s Approach
LMG’s service is our strongest asset. We recruit the finest talent and minds
in the industry and our clients are ensured the best technical expertise for
their event. We will analyze your goals, needs, and expectations through
every step of the process, whether for a large general session, or a simple
presentation, to ensure your event is a complete success.
Audio
An account executive will work with you every step of the way to satisfy the
technical demands of any sized show. We have an extensive inventory of onsite equipment at the Orange County Convention Center including:
•
•
•
•
•
Lighting
LCD Projectors and Screens
LCD & Plasma Monitors
Microphones & Audio Systems
Lighting Systems
Computers
With on-site storage and full-time technicians, we have an extremely quick
response time. When we do need additional support, our main headquarters/warehouse is just ten minutes away. Your LMG account executive will
work with you to coordinate and implement your breakout room grid plan
or assist in designing the AV portion of your exhibit booth.
Combine the high-end presentation expertise, the on-site convenience, and
experience in providing general session, breakout room, and exhibitor support, and you will understand why LMG is preferred nationwide!
Contact us at the OCCC:
Call us with any questions at 888-226-3100 or feel free to visit our website at
www.lmg.net.
S
H O W S
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OCCC On‐Site Service Partner – Internet & Telecommunications
SmartCity Services – Data, Internet & Telecommunications
SmartCity is proud to partner with the Orange County Convention Center as its exclusive provider of the following services:
High Speed Internet Access
An array of shared Internet services are available to help you stay connected when in Orlando. Data Circuits (T‐1, T‐3, DS‐3, etc.)
Dedicated bandwidth has never been more important in helping organizations stay connected to their home office while at a conference or event. We offer scalable bandwidth options designed to give you the security and speed that you need for your event.
Telecom Services, including VoIP
Standard telephone service, fax lines and multi‐line phones are available to you so that your team can stay connected. Our network was also designed to support VoIP requirements to help you stay in touch with the office while you are away.
Webcasting & Video Conferencing
Services that expand your event and give you the ability to impact off‐site attendees, reach a larger audience, create a training platform to aide you after the close of an event. Virtual tradeshows are the answer to today’s economy and can help you take full advantage of the marketing behind your conference or event.
Customized LAN/WAN/VPN Construction
Our network was built to meet the requirements of your event It is fully customizable and can offer
Our network was built to meet the requirements of your event. It is fully customizable and can offer secure and robust solutions to help keep your event on the bleeding edge of technology. Please contact us to learn more about how our network can support your speaker ready network, digital signage or IPTV solutions. Our team is here to help!
Point‐to‐Point Networking
Getting data from point to point has never been more important! Our network delivers solutions that were designed with you in mind.
Engineering Services
E i
i S i
Why not add an additional layer of management to your network to help streamline the configuration process on‐site. We offer DNS, DHCP and VLAN solutions to ensure your network is designed to your specifications.
Wireless Internet and Data Transmissions
With over 460 access points our wireless infrastructure can offer you an array of products to help make your conference or event undeniably your own. Connect: Orlando
A direct fiber connection is available to help you streamline technology between the Orange County Convention Center and surrounding hotels.
Smart City is the exclusive provider of all voice, wired and wireless data services. Only Smart City personnel are authorized to modify system wiring or cabling. All devices for which Smart City directly or indirectly provides Internet/Network connectivity must pay a device charge or purchase a Smart City assigned IP address For more
Internet/Network connectivity must pay a device charge or purchase a Smart City assigned IP address. For more information regarding Smart City services please refer to the Terms and Conditions section of our order form.
9800 International Drive, Orlando FL 32819 | Phone: (407) 685‐2000 | Fax: (407) 685‐2015 | www.smartcity.com
OCCC On‐Site Service Partner – Internet & Telecommunications
SmartCity Services – Wireless & Sponsorship Opportunities
The Orange County Convention Center is home to one of the largest wireless networks in the industry, built to support thousands of simultaneous users while offering reliable and cost effective solutions to clients and exhibitors. Here are just a few ways that wireless can be utilized to help keep you connected while in Orlando!
Attendee Wireless
Daily and hourly wireless 802.11 a/b/g products are available to your attendees within the concourses and meeting rooms of the Orange County Convention Center. This service offers up
concourses and meeting rooms of the Orange County Convention Center. This service offers up to 256 Kpbs of convenient wireless access designed to support uses such as general web browsing and e‐mail. **Note: The reliability of wireless service is directly affected by the environment that surrounds the device and its user. Any and all users that require internet for business use or advanced applications are advised to move into a wired product where connectivity and speed can be guaranteed**
Exhibitor Wireless
A daily 802.11 a/b/g wireless product is available within the exhibit halls of the Orange County Convention Center. This service offers up to 512 Kpbs of convenient wireless access. This service is designed to deliver wireless service capable of supporting presentations and other business‐
class applications required by exhibitors to support their booth requirements. **Note: Wireless users within the exhibit halls are advised to utilize 802.11a to address any wireless noise that may occur on channels 802.11b/g. Wireless service can be degraded as a result of a large number of people in a specific area, other wireless devices such as cell phones, as well as, structures erected for display. Using 802.11a will help to reduce the effect this has on their service and ensure they can stay connected throughout the duration of the event. For more information about this product and other wired
throughout the duration of the event. For more information about this product and other wired solutions that are available, please contact us directly at (407) 685‐2000.** Hotspots
Hotspots allow you to create unique and localized wireless areas for attendees and exhibitors to congregate, help exhibitors increase their booth traffic or highlight a specific product on the show floor. With convenient and direct wireless connectivity you can control where and how wireless can be used to highlight your conference or event.
Wireless Buyouts
Buyouts
Wireless
Scalable products such as ¼ building, ½ building and full‐building are available to help you locate the wireless solution that is right for your particular conference or event. Each of our products comes with a customizable SSID to aide you in branding the service so that it is easy and recognizable for your exhibitors and attendees.
Wireless Sponsorship Opportunities
An array of sponsorship opportunities are available to you and your sponsors to give you the ability to directly impact your exhibitors and attendees Why not customize your wireless hotspot
ability to directly impact your exhibitors and attendees. Why not customize your wireless hotspot or buyout so that it makes an bigger impact? For more information on how wireless sponsorships can work for you please contact us at (407) 685‐2012.
Smart City is the exclusive provider of all voice, wired and wireless data services. Wireless devices not authorized by Smart City are strictly prohibited. Anyone wishing to showcase wireless products must contact Smart City a minimum of three weeks in advance of their show to investigate the potential of Smart City engineering a customized and cohesive network that will operate without interference of other building and/or client services. The use of any d h i
t
k th t ill
t ith t i t f
f th b ildi
d/
li t
i
Th
f
wireless device that interferes with the facility wireless data frequency is strictly prohibited.
9800 International Drive, Orlando FL 32819 | Phone: (407) 685‐2000 | Fax: (407) 685‐2015 | www.smartcity.com
Think up the outrageous, the never done before, the impossible—and we’ll
deliver. At Universal Orlando® Resort, you have access to some of the biggest
names in pop culture and the most imaginative, skilled professionals in the
Universe. We’ll make sure everything is what you want, when you want it and, of
course, more than you ever expected.
With outstandingly themed venues, award-winning catering, unparalleled
entertainment options, and over 800 acres of event space, you can create a
once-in-a-lifetime experience that your attendees will never forget.
Welcome to
®
UNIVERSAL ORLANDO RESORT!
Feel the rush of adrenaline at Universal’s Islands of Adventure®, home to the brand new
The Wizarding World of Harry PotterTM! In this entirely new land, you can venture into a
world where magic is real and excitement knows no bounds.
With innovative thrills and cutting edge attractions, Islands of Adventure is the most
technologically advanced theme park ever created. Challenge all your attendees’ senses
with immersive locations and groundbreaking rides, like Harry Potter and the Forbidden
JourneyTM, The Incredible Hulk Coaster®, Jurassic Park River Adventure® and
The Amazing Adventures of Spider-Man®. Take your event out of the ordinary and into
worlds you’ll only find at Islands of Adventure!
Uniquely themed islands give you a variety of incredible backdrops like:
•The magic and mystery of The Wizarding World of Harry Potter
•The fantastical courtyards in The Lost Continent®
•The living comic book world of Marvel Super Hero Island®
•The jungles of Jurassic Park®
•The whimsical world of Seuss LandingTM
•The comic strip hijinks of Toon Lagoon® including 2,000-seat amphitheater
“The whole evening exceeded any of my expectations and our customers were
blown away. My hat is off to the entire staff at Universal.” —ABS
Go beyond the screen and jump into the action of your favorite films at Universal
Studios Florida®. Here you can customize any event with an amazing array of
rides, shows, movie sets, and attractions, like the brand new Hollywood Rip Ride
RockitSM roller coaster, Shrek 4-DTM, Revenge of the Mummy®, The Simpsons
RideTM, and more. Any event held in Universal Studios® immediately transcends the
ordinary and becomes an unforgettable night of movie-themed excitement.
Your group also has access to first-class facilities like:
•Indoor soundstages with state-of-the-art lighting, sound, and video technologies
•Fully dressed exterior & interior locations
•Famous New York streets
•Fishing village
•Hollywood Boulevard
•Library
•Parks and waterfronts •Amphitheaters
“The attention to detail was impeccable. Customer service was excellent!”
—Microsoft
Orlando’s hottest spot for entertainment also has the one-of-a-kind themed venues
that will make your events spectacular. Every venue can be tailored to meet your
needs, including unique menus, live entertainment, and all-night excitement. Buy
out a restaurant for an evening reception or the whole complex for a massive block
party. Or better yet, combine CityWalk® and dessert receptions in the theme parks
for a combo event like you’ve never seen before.
Jimmy Buffett’s Margaritaville • CityWalk’s Rising Star
Bob Marley – A Tribute to Freedom • Red Coconut Club
Latin Quarter • Pat O’Brien’s Orlando • the groove
®
®
SM
TM
®
®
SM
“For atmosphere, excitement, convenience and service, you just can’t
beat Universal CityWalk for its wide variety of distinct venue options
for any type of customer event.” —Heartland Building Products
World-renowned for their live stage shows, Blue Man Group
now brings their eclectic mix of live music, fantastic percussion
instruments, unexpected humor, and so much more to your event.
Their unique form of entertainment combines music, comedy and
multimedia theatrics to create a blissful party atmosphere that is a
totally outrageous experience.
Beyond just attending a show, you can make Blue Man Group part
of your group’s event or reserve the entire theater for an exclusive,
private performance. You can also customize a show (including
length), incorporate your event messaging, get photo sessions with
the Blue Men, and even have Q&A sessions with the performers.
“If you need to wake your group up and get their
complete attention – see Blue Man Group!” —NXTcomm
PHOTO BY JAMES PORTO
Universal Orlando’s award-winning culinary team has won more
than 150 culinary awards and will create a dining experience sure
to please every palate.
•Full-course dining
•Martini bar
•Sushi & Raw bar •Butler service
•Live dinner entertainment
•Themed décor
“If you want a true reward for your employee group
under relaxing atmosphere and great food… this is the
place to be.” —Southwest Airlines
Our team of event professionals is ready to help you create the event of a lifetime.
With unique locations and the resources of the East Coast’s premier production
facility, the universe is at your fingertips. Bring your ideas sketched on napkins or fully
detailed plans—we can make it all happen.
In fact, our team of talented event designers can help you create an event like you’ve
never imagined—and one your attendees will love being at. Whether you have 20
guests or 20,000, you can be sure to deliver an event that is memorable and in sync
with your company’s message.
From a superhero party at Islands of Adventure to a grand event in the middle of
Hollywood at Universal Studios® to a New Orleans street party at Universal CityWalk®,
you can have it all—and then some.
“After meeting with Universal we knew we had found the right partner
to develop and produce our event with. ‘Professional’ now has a whole
new meaning, as does ‘Creative’, and ‘Knock your socks off’! We are
confident that this event will indeed be the best we have ever had.”
—Shaw Industries, Inc.
After all the meetings, seminars and conferences, your attendees will be anxious for
activities that relax and refresh.
Send your attendees backstage on one of two hands-on, interactive Behind The
Scenes guided tours. These customizable tours provide an up-close look at our
most popular rides and attractions.
Or, send them on a unique teambuilding activity to boost morale and increase
communication. Scour the parks with clues for a hilarious photo contest with
Scavenger Challenge. Or give them a camera, wardrobe, and props to shoot a short
film or your company’s next commercial with In Production.
You can also get exclusive group rates on half-day, full-day, and multi-day theme
park tickets to provide an invigorating break from business as usual.
Take your pick from a variety of teambuilding activities, ticket options, behind-thescenes guided tours, and more. It’s Florida—get outside and enjoy the sunshine!
“I strongly recommend Universal for a team building event… it’s a sure
success and an adventure that guests will remember for a long time.”
—BioScrip
UNIVERSAL ORLANDO® RESORT
•Total acreage: 840
•Two theme parks: Universal Studios® and Universal’s Islands of Adventure®
•Universal CityWalk® entertainment complex including Sharp Aquos Theatre
MEETING & PRESENTATION SPACE
•Universal Studios – Over 108,000 sq. ft. of meeting space
(with combined capacity for over 13,000 people) and
9 soundstages providing flexible meeting facilities.
•Universal’s Islands of Adventure – Over 1,800 sq. ft. of
meeting space with combined capacity for over 3,500 people.
•Universal CityWalk – Over 9,000 sq. ft. of meeting space
with total capacity for over 5,000 people.
•Grand Total – Over 115,000 sq. ft. meeting space
with total capacity for over 20,000 people,
including 2 outdoor amphitheaters.
UniversalEvents.com • 888-266-2121
HARRY POTTER, characters, names and related indicia are trademarks of and © Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR.
(s10)
Shrek 4-D TM & © 2010 DreamWorks Animation L.L.C. THE SIMPSONS RIDE TM Twentieth Century Fox Film Corporation. The Simpsons TM & © 2010 Twentieth Century Fox Film Corporation. All rights reserved. Marvel Super Hero character names and likenesses: TM & © 2010 Marvel © 2010 Universal Studios. Jurassic
Park ® Universal Studios/Amblin. Bubba Gump Shrimp Co. TM & © 2010 Par. Pic. Jimmy Buffett’s ® Margaritaville ® Jimmy Buffett. Emeril’s ® Emeril Lagasse. Latin Quarter TM Latin Quarter Entertainment, Inc. Pat O’Brien’s, Hurricane Glass logo, Have Fun! and Iron Grill Design ® Pat O’Brien’s Bar, Inc. © 2010 Pat O’Brien’s
Bar, Inc. All rights reserved. Hard Rock Cafe, Hard Rock Live ® Hard Rock Cafe International (USA), Inc. © 2010 BMP. The “Hollywood Sign” and the “Hollywood Walk of Fame” ® Hollywood Chamber of Commerce. Universal elements and all related indicia TM & © 2010 Universal Studios. © 2010 Universal Orlando. All
rights reserved. 244077/0210/AS
OCCC Convention Center Services Information – Summary
Contact Information
Thank you for taking the time to review the OCCC Facility Planning Guide. Our Sales,
Marketing, Event Management & Exhibitor Services Team of meeting professionals is
committed to delivering the most complete, productive and enjoyable experience for
show planners, exhibitors and attendees. Please feel free to contact your Event Manager
with any questions or concerns regarding any and all support services provided by the
OCCC or its Service Partners.
Contact Information by OCCC Section
Sales & Marketing Sections
T (407) 685-9800
Toll Free (800) 345-9845
F (407) 685-9876
[email protected]
Exhibitor Services Section
T (407) 685-9824
Toll Free (800) 345-9898
F (407) 685-9884
[email protected]
Event Management Section
T (407) 685-9882
F (407) 685-9866
[email protected]
Press Office
T (407 685-9800
F (407) 685-9858
[email protected]
Event Operations Division
T (407) 685-5869
F (407) 685-9886
[email protected]
[email protected]
[email protected]
Research
T (407 685-9800
F (407) 685-9858
[email protected]
How may the OCCC Sales, Marketing, Event Management
& Exhibitor Services Team assist you?

Facility Planning Guide - Orange County Convention Center

Transcription

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