Handbook - CRM Students

WELCOME TO YOUR
RUSSELL VIEW
HANDBOOK
WELCOME TO
RUSSELL VIEW
70 Russell Street, Nottingham, NG7 4FE
GIVE US A CALL:
0844 371 5662*
E-MAIL US:
[email protected]
FIND YOUR NEW FRIENDS ON
FACEBOOK
KEEP UP TO DATE WITH US ON
TWITTER
HAVE A LOOK AT WHAT WE’VE BEEN UP TO ON INSTAGRAM
HELLO,
FIRSTLY A HUGE WELCOME TO RUSSELL VIEW - WE’RE
REALLY EXCITED FOR YOU TO BE LIVING WITH US! AS
THE ACCOMMODATION TEAM HERE WE KNOW THAT YOUR
STUDENT YEARS SHOULD BE SOME OF YOUR MOST EXCITING
AND MEMORABLE- THAT’S WHY WE ARE HERE FULL TIME TO
MAKE SURE YOU GET THE MOST OUT OF LIVING HERE.
This is our first bit of help for you. This handbook is for you to get all the information you need,
so when you have five minutes grab yourself a cup of tea and take a look. In here we cover all the
nice exciting stuff like; what events we hold, communal areas, free Internet etc, to all the boring
but really important stuff like; how to wash your sheets, what to do if you arrive back and find
you’ve lost your keys at 4am - it’s all here. At CRM Students we know how busy you get, that’s
why along with this guide you will find we provide regular Facebook updates, posters and e-mails
to keep you in the loop with what’s going on. It means you can be as involved or as relaxed as you
want to be - but we want you to know we are here if you need us.
We want Russell View to be your place to be you.
Thank you for coming to live with us and we look forwards to meeting you very soon!
Dan Reeve
*Calls to this number are charged at 5p per minute
plus your telephone provider’s access charge
YOUR NEW ADDRESS:
POINTS OF INTEREST:
Russell View Accommodation Office
(Name and Flat number)
70 Russell Street
Nottingham
NG7 4FE
(Make sure you include the full address including flat number
on any parcel deliveries!)
Nottingham Trent University – 10 min walk
Nottingham Trent University Clifton Campus/University of
Nottingham – 30 min walk
Wollaton Park – 10 min walk
Nottingham City Centre – 5 mins walk
Nottingham Train Station - 25 min walk / 5 min car journey
OFFICE OPENING HOURS:
VITAL MAP INFORMATION:
We know it can be a bit of a nightmare when you move - even
when you know Nottingham. We have put together below some
helpful info for your first couple of days - keep us informed if
you find any more useful places over your time with us!
The Accommodation team will be located in Reception
between 9am and 5pm, Monday to Friday. We also have on
site wardens from 5pm-9pm Monday to Friday and on call
over the weekends.
OUT-OF–HOURS EMERGENCY
CONTACT:
Should anything urgent happen outside of
the office hours, please call the out-of-hours number.
07939 439 542
We know how important it is to have somebody to
contact so don’t worry, someone will always be on hand
to help if you have an urgent issue.
We think it’s a good idea to save the important contact
numbers- like the out-of-hours emergency number in
your mobile so that you have got us whenever you need
us! You’ll find more useful numbers further along in this
handbook.
RUSSELL VIEW
COMMUNITY
We pride ourselves on a great online
community- Russell View is on Facebook.
If you are too, please like and join our
page! We use Facebook to keep you up to date of what’s
happening on site and around Nottingham; we also run
competitions to win some great prizes and generally keep
in touch with you!
We’re also on Twitter, Pinterest and Instagram amongst
others. Full details are on our Facebook page so get
yourself there quickly!
P5 MOVING IN
P8 COMMUNITY LIVING
P11 COMMUNITY AMBASSADORS
P14 CLEAN LIVING
P16 HEALTHY AND HAPPY
P19 WHERE TO GO
P21 YOUR CONTRACT
P23 MOVING OUT
P25 REFERENCE GUIDES
P28 USEFUL CONTACTS
P30 YOUR DATA PROTECTION
MOVING IN
WHEN YOU ARRIVE, MAKE YOUR
WAY TO THE ACCOMMODATION
OFFICE. HERE YOU’LL SIGN
FOR YOUR KEYS – WE’LL NEED
TO SEE SOME ID LIKE YOUR
PASSPORT OR DRIVING LICENCE.
Once you’ve got your keys – look after them. It’ll
save you a lot of hassle, especially at two o’clock
in the morning when you can’t find your keys and
have to call the Out-of-Hours Team!
Always lock your room and keep your keys with you
at all times, and never give your keys to anyone
else. If you do lose your keys, tell a member of the
Accommodation Team as soon as possible who will
give you a re-placement for a small charge- you
will get your money back if your keys are found
quickly.
If you’re locked out of your room outside of office
hours, see the on-site guard or call the Emergency
Security Team on 07939 439 542. There’s a £30
call -out fee for this service (so try to make sure
you look after your keys)
6
YOUR ROOM
YOUR HEATING
You’ve got your keys. Now it’s time to settle into
your room. Here’s a quick tour of the features,
together with other things you need to know…
Each radiator has a temperature dial on the side.
To change the temperature of the radiator, please
use this dial. 5 is hot, 1 is cold.
YOUR INTERNET
Your room is equipped with 24-hour broadband,
at no extra charge. Check our Internet policy for
usage guidelines.
INTERNET SERVICE ISSUES?
Please call 0844 555 5050 if you have a problem with your
service – make sure you’re at your computer when you call.
YOUR TV
The TV licence for the TV in your kitchen has been
paid for. If you’re going to use a TV in your room,
you’ll need a licence – you can get one at the Post
Office or online at WWW.TVLICENSING.CO.UK
WINDOWS
All windows should be restricted for tenants safety
and should not be tampered with.
IF YOU NOTICE ANYTHING WRONG WITH YOUR RADIATOR, PLEASE
LET THE ACCOMMODATION TEAM KNOW AS SOON AS POSSIBLE.
THINGS WE DON’T ALLOW....
èèPlease NO PETS - we know they’re cute but unfortunately
not permitted!
èèPlease NO WEAPONS of any description, including pellet
gun (BB) and air activated weapons, crossbows and
longbows, catapults, non-domestic knives, etc. Thank you.
AT RUSSELL VIEW YOU’LL BE
SHARING SOME GREAT SPACES
AND FACILITIES. HERE’S
A RUNDOWN OF WHAT’S
AVAILABLE, TOGETHER WITH
SOME TIPS ON HOW WE CAN ALL
MAKE YOUR CRM COMMUNITY
THE BEST IT CAN BE.
YOUR COMMON ROOM
What more can we say other than this is your
space to be you. Designed for you to sit, talk,
play games, eat, drink, watch TV and films. It is
open 24 hours a day, 7 days a week. It is YOUR Common Room,
so make the most of it!
YOUR LAUNDERETTE
If you’re not taking your washing home to
your parents, you’ll need the launderette!
You’ll find it at the side of the common room.
The machines are card operated; cards and instructions are
included with this welcome pack. You are even able to check
whether the machines are available before you go to do your
washing with Laundry View - http://www.circuit.co.uk/i-wantto-do-my-laundry/laundry-view.
Please follow instructions and don’t overload the machines
– we can’t be responsible for damage to your clothing! If
you have any problems, please contact Circuit Laundry. The
telephone number is printed in the launderette.
YOUR BICYCLE STORE
YOUR MAIL
All post will be delivered to your post box.
Any parcels will be delivered to reception and
signed for by the team at Russell View. You
are then responsible to sign for it at reception to say you have
received your parcel.
GOT SOMETHING TO SHARE?
We’d love you to put up notices in the communal
area but if you could let us know first that would
be great! Thank you.
YOUR ENERGY
At Russell View we do our best to be as ecofriendly as possible, we know it can be difficult
but there are some really simple ways to help us
out by being green and keeping costs down:
èèTurning lights off when you go out.
èèOnly boiling as much water as you need.
èèAlways putting lids on pans.
èèUsing your radiator thoughtfully.
Secure bike storage is available to students.
7
COMMUNITY
LIVING
ALL IN ALL IT’S GREAT FUN
LIVING AT RUSSELL VIEW AND WE
UNDERSTAND THAT SOCIALISING,
PARTYING AND STAYING UP LATE
IS ALL PART OF THE STUDENT
LIFESTYLE AND WE WANT YOU
TO HAVE THE BEST YEARS OF
YOUR LIFE HERE- INCLUDING
GREAT DEGREE RESULTS.
We don’t want to bombard you with an endless list of
house rules and regulations but we do want to ensure
you live in a clean, safe and enjoyable environment.
It’s all common sense stuff, but we know how
important studies are to everyone so we have put
some reminders for CRM Student community living
below:
CARE ABOUT YOUR COMMUNITY
Respect any items or pieces of equipment
belonging to Russell View. It’s a real shame
when one person ruins it for everyone else. We
love you to see your friends outside of Russell View - if you
have mates over please ensure that you accompany them at all
times onsite and let them in/out. We will not open the gates for
visitors unless you are present. Please be aware that whilst we
love you having your friends over, they need to follow the same
respect as everyone else- any misbehaviour from your visitors
will be your responsibility.
OOOOPS! ACCIDENTS DO HAPPEN
We know there are always times when things
can’t be helped but intentional damage to
Russell View property will result in a charge.
Equal charges will be made for any communal area damages if
no one is found responsible and there will be a basic charge for
cleaning if your room isn’t up to scratch at the end of term. Check
out the basic charges at the back of this guide for more info.
MAINTENANCE
We have a full time maintenance wizard on
site, there to save you when that light bulb
goes or toilet fails. We always try to sort out
any issues as soon as they are reported but in some instances
we do prioritise repairs depending on their urgency. Emergency
repairs include complete loss of power, heating, lighting or hot
water - we aim to fix these types of problems within 24 hours.
MASTER CHEF
We love for you to cook in your kitchens however
we want you to be safe when you do. We
therefore ask you to abide by the following rules:
èèDon’t leave your cookers unattended when in use.
èèKeep the grill clean- dirty grill pans catch fire very easily.
èèYour kitchen door is a fire door- please ensure it is closed
at all times.
èèSwitch on the extractor fan when cooking.
èèChip pans, deep fat fryers are not permitted. (We have a
great chippy down the road though!)
UNDERSTANDING
We know how difficult it can be when you move
in with a new bunch of people. Whilst it is great
99% of the time, we know that sometimes it can
be tough- we ask you to try and be understanding to other people
within your living space. The diverse mix of ages, backgrounds
and cultures is what makes university so amazing - please
remember to give a second thought to those around you and
respect that their thoughts might not be the same as yours. You
never know, by having a chat you might find you have more in
common than you thought!
9
NOISE
We love our music and especially having a
laugh with mates - but please be respectful of
how this can affect other people you are living
with. It might be your night where there is no early lecture but
for other people it might be their 9am the next morning and
they want an early night. One of the great parts of university is
the variety of set ups every course/student has. Please try to
think about how your noise is affecting others!
INVENTORY
On arrival you will be provided with a printed
inventory. This is a document that formally lists
all the items that are in your room. We know
you are really busy when you first move in but please ensure
that you take the time to fully check your room inventory, fill
it in and return it to your Accommodation Manager. Remember
that when you leave us, you’ll be expected to hand back the
room as it is on the inventory - make sure it is right from the
start.
TIDY
keeping your room and communal areas clean
and tidy solves a whole lot of hassle during the
year. It’s not just to ensure that we keep Russell
View at a good standard through the year however, also to
ensure that you live in hygienic, clean conditions. We know it’s
tough when living with others so we have popped a cleaning
rota in your kitchen to use if you need!
10
BINS
Putting out your bin is rubbish (sorry we had to
sneak that in) but we know it is. Please ensure
that you put your rubbish out in the correct bin.
We have general waste bins and mixed recycling bins in the
courtyard to dispose of your rubbish. Please do not leave bags of
rubbish next to the bin, outside your window, outside someone
else’s door. This can result in the entire bin not being emptied
and poor site hygiene. Fines will be issued if people are seen
doing this.
YOU
The most important aspect of CRM Students
is how we look after you. We know university
life is supposed to be the most amazing time
but we also know that sometimes it doesn’t go as smoothly
as you expected, so don’t keep your worries to yourself. We
know how stressful your personal life can be, let alone your
studies - make sure you let someone know if things start to get
on top of you.
The University provides support and advice on various issues,
such as financial, relationship and course problems as well as
a dedicated service for disabled students. If you need to talk to
somebody, you are always welcome to come and talk to us at
reception - we will try to find the appropriate person for you to
speak to at your university.
CLOTHING
We work closely with a charity called Traid who
will recycle your unwanted clothes by taking
them to the Traid charity shops for re-sale and
reuse. All money made goes to support projects fighting global
poverty, exploitation and environmental degradation across the
textile industry supply chain. You will find a collection bin on
site, usually alongside the other on-site recycling facilities. You
can find out more about this great charity at www.traid.org.uk
UNWANTED ITEMS
If you have any other clean, unwanted items
in good condition including furniture and
electrical goods, please let the site team know
and they will arrange for them to be collected by the British
Heart Foundation. The British Hear Foundation plays a leading
role in the fight against disease of the heart and circulation so
it is no longer a major cause of disability and premature death.
The British Heart Foundation is a fantastic charity well worth
supporting, to find out more visit www.bhf.org.uk
COMMUNITY
AMBASSADORS
AT CRM STUDENTS WE
WANT YOU TO FEEL SAFE
AND SECURE AT ALL TIMES
- BUT WE ALSO KNOW YOU
SOMETIMES JUST NEED
SOMEONE TO HELP, WHETHER
IT BE YOU’VE BURNT YOUR
TOAST OR LOST YOUR KEY.
Our Community Ambassadors are there to support
the community to ensure that you have the best
time possible throughout your stay with us. They
not only assist with the day to day life of the site
but they also help with organising events, working
with the university community and delivering
feedback from our regular ‘questions of the week’,
to ensure you always have someone to speak to
and support you in living in a friendly, responsive
environment.
Community Ambassadors, along with the
Accommodation team, are here to ultimately
ensure that your safety and security are kept at
all times:
12
FIRST, SOME GENERAL SAFETY TIPS...
OUT-OF-HOURS SECURITY
èèAll gates to the site are self-closing. However please ensure
that these close and lock shut at all times
èèDon’t prop the doors open – including fire doors
èèAlways carry your keys and never give them to anyone else
èèBe aware of strangers on the premises – if you’re not sure who
someone is, ask them or alert the Accommodation Team
èèLock your door when you’re going out and keep it closed at
other times – even if you’re just nipping to the kitchen
èèIf you see anything suspicious, let the Accommodation Team
know as soon as possible
èèIf your room is at ground level, or easily accessible from the
ground, make sure your windows are shut before you go out.
All windows are on restrictors for your safety and must not be
tampered with.
Please call the Service 24 emergency number
to report any issues you are experiencing. The
call centre will be able to assist in directing
your call.
If you’re worried about the safety of any equipment
in your room or the communal areas, please contact
the Accommodation Team on 08443715662 or email
[email protected]. Please also take a look at
the ‘troubleshooting’ guide at the back of this book to help you
deal with minor problems.
FIRST AID
If you have an accident at Russell View, please report
it to the Accommodation Team (after calling an
ambulance if needed). The office keeps a first aid
box but it does not issue drugs of any description.
HEAT AND SMOKE DETECTORS
The kitchen and communal corridors are
equipped with heat and smoke detectors. Your
room is fitted with a smoke detector.
NOW THAT YOU’RE
SHARING A LIVING
SPACE WITH LOTS
OF PEOPLE, IT’S VITAL THAT
YOU KNOW HOW TO PREVENT
FIRE AND WHAT TO DO IF ONE
HAPPENS. PLEASE READ THE
INFORMATION BELOW – IT
OUTLINES GENERAL FIRE
PREVENTION, FIRE ALARMS AND
THE EVACUATION PROCEDURE.
IF YOU DISCOVER A FIRE,
PLEASE RAISE THE ALARM AND
EVACUATE THE AREA, CALL 999
AND ASSEMBLE AT THE FIRE
ASSEMBLY POINT.
FALSE ALARMS:
Most false alarms are caused by fire doors being
propped open when people are cooking or smoking.
This is a major inconvenience for everyone involved,
not least the fire services. Please always keep fire
doors closed. CRM Students issues a charge of £25 to
anyone who sets off a false alarm.
GENERAL FIRE PREVENTION:
èèWe have a stay put policy here at Russell View. The safest
place to be is in your room should you hear the fire alarm.
You have 1 hour of safety in your room with all windows
and doors closed. If there is a need to evacuate, you will be
advised on when to do this. The assembly point is outside
the Tennyson Building on Forest Road West (Opposite
Russell View Reception).
COMMUNITY AMBASSADORS ARE ALSO TRAINED FIRE WARDENS
BUT HERE ARE SOME HELPFUL HINTS AND TIPS FOR FIRE SAFETY
FOR YOUR TIME WITH US:
SMART ELECTRICS :
èèWe recommend your personal electrical items are PAT
tested by a qualified electrician
èèAlways follow instructions when using electrical equipment
èèMake sure electrical items are fitted with the right fuse
èèAlways switch off and unplug appliances not designed to
be left on
èèCheck electrical appliances for dangerous wiring, hot plugs
or scorching on plugs and sockets
èèDon’t overload sockets
èèOnly CE marked appliances can be used; if electrical
appliances are being bought from overseas, they must be
CE marked or cannot be used.
FIRE EXITS AND EVACUATION:
1. KNOW YOUR ESCAPE ROUTE AND EQUIPMENT
èèWhen you arrive in your new room make sure you know
where the nearest fire exit is
èèRead the fire notices dotted around the building
èèMake sure you know where the evacuation assembly
point is – located outside the Tennyson Building (opposite
reception)
èèOnly use fire-fighting equipment if you are trained and it is
safe to do so, do not put yourself in danger.
2. KEEP ACCESS AND FIRE EXITS CLEAR
èèIf you notice any obstruction to fire exits, please let the
site office know
èèBikes must not be kept in your room or in the way of an
escape route.
3. KNOW WHAT TO DO IF A FIRE ALARM SOUNDS
èèStay in your bedroom until notified by the Fire Marshall
to evacuate
èèDo not attempt to re-enter the building until the
Accommodation Manager or fire brigade have given you
permission to do so.
13
CLEAN LIVING
CLEANING IS LIKELY TO BE LOW
ON YOUR LIST OF PRIORITIES
WHILE AT UNIVERSITY BUT IT
MAKES SENSE TO KEEP ON
TOP OF THINGS (AS WE SAID
EARLIER - IT HELPS YOU AVOID
A CHARGE AND KEEPS YOU
HEALTHY!) A FEW MINUTES IS
ALL IT TAKES:
THE KITCHEN
Everyone in your property is responsible for
keeping the kitchen and communal areas clean.
You’ll be warned if the kitchen in your property
is unacceptably dirty and if the situation doesn’t improve, your
property will be issued a charge. Why not use our community
cleaning rota with everyone?
YOUR ROOM
It’s up to you to keep your room clean. They’ll
be checked every so often (don’t worry, you’ll
be notified in advance!) to ensure they comply
with health and safety regulations. We don’t expect your rooms
to rival the Ritz, but we do expect order and cleanliness. If not,
you’ll be given 24 hours to clean up or risk a charge.
BASIC CLEAN LIVING GUIDELINES
èèPlease don’t use abrasive cleaning products as they can
damage surfaces.
èèFor obvious reasons, please don’t use hair/clothes dye in
the bathroom.
èèDo not put any pictures or posters on your walls, please
use the pin board provided – damage to walls will incur
a charge.
WHAT’S THE DAMAGE?
Here are some examples of charges we’d
encourage you to avoid… one or two of these
could seriously limit your entertainment funds!
DAMAGE TO YOUR ROOM
Replace double mattress Replace/repair bed Replace door lock Replace bedroom door Redecorate bedroom
Clean bedroom carpet Clean corridor carpet Replace Internet cable socket
DAMAGE TO COMMUNAL AREAS
Replace microwave/combination Replace vacuum cleaner
Replace dining table or breakfast bar Replace fridge/freezer
Replace radiator £120
£160
£100
£320
£150
£45
£45
£15
£65/£150
£90
£250
£300
£250
The full list of charges can be found at the back of this guide.
Please note that the charges quoted are estimates and may be
subject to yearly increases.
15
HEALTHY &
HAPPY
MOVING AWAY FROM HOME;
PRESSURE TO MAKE NEW
FRIENDS; MEETING DEADLINES
– THEY CAN ALL TAKE THEIR
TOLL. BUT DON’T WORRY –
WE’RE HERE TO HELP YOU
STAY HAPPY AND HEALTHY
WITH USEFUL HINTS, TIPS AND
TELEPHONE NUMBERS.
FEELING UNDER THE WEATHER?
If you’re unwell you can get an appointment
with a doctor or nurse at your university’s
health centre. Please ensure that you only call
emergency services when it is life threatening - usually you are
able to get a doctor’s appointment on the same day or within
a week. Make sure you register with your university’s health
centre when you arrive at university. Hopefully you won’t ever
need an appointment but should you need one it makes life a
lot easier when you are registered.
We also know how easy it can be to slip into less than healthy
routines whilst studying. We want you to make sure that you
look after yourself to ensure you do your very best. A few tips
below for keeping yourself in tip top condition:
SOCIALISING
We know that sometimes you can be bombarded with nights
out, events and things to do but try to make sure that you find
time for yourself!
TIRED
Too much or too little sleep can get you run down or not
performing at your best, try to get 8 hours straight through a
couple of times a week at least. Get to know your limitations
and don’t be afraid to say so- you will be surprised at how
many people feel the same.
UNIQUE
Remember even though everyone is a student at university it
doesn’t necessary mean everyone’s the same. We along with
the university treat everyone as an individual and celebrate the
range of students that we have living with us!
DEBT
It can be tough managing your finances at university (and
after!) but we are hear for you to speak to if you are concerned
about paying your rent. We release all payment dates when you
get your tenancy agreement and we ensure that we keep you
updated in advance. If our payment dates don’t directly match
loan dates we always try to reach a solution for you. We do
however follow a strict arrears procedure so do let us know as
soon as possible if you are experiencing financial worries.
EXERCISE
Whilst it can be easy to eat, sleep, study, repeat - it’s important
to ensure that you get regular exercise. Whether that be
through joining a university sports club, gym or walking
instead of the bus a few times a week. It’s really surprising
what a difference it will make to your general well being.
NUTRITION
As tempting as it is to have kebabs or pizza most nights, it’s really
important to try and have a healthy diet. Remember there are a
lot of ways that a healthy diet can enhance your brain power! For
example - fish is a great source of essential fatty acids such as DHA
(enhances learning ability and mental development.)
17
TIPPLE
We know drinking can sometimes be a big part of university
life but we know that it is not part of everyone’s life. Always
ensure that you drink responsibly and stay safe. Also
remember that not everyone drinks, so we ask that you respect
those that don’t.
STUDIES
The whole reason you come to university is to leave with the
best degree possible and we want to ensure that we support
you through this.
FOR OUT-OF-HOURS HEALTH ADVICE
Call the NHS Direct helpline on 111 or visit
WWW.STUDENTHEALTH.CO.UK – it’s a helpful online resource
but always get advice in person from a medical professional if
you’re worried about anything.
PROBLEMS WITH A FLAT MATE?
If you’re unhappy about the behaviour
of another resident in your flat or on the
site- please come and speak to us or your
Community Ambassador. If you don’t feel comfortable
speaking to us directly then please ensure that you write your
concerns to the Site Manager in an e-mail. Noise complaints
can be reported to the Community Ambassador or, for more
serious ones, you are entitled to report them directly to the
Environmental Health Department (however this is rarely
required!) – see the useful numbers section for details. If you
do contact the Environmental Health Department make sure
that you keep us in the loop. We can then work together to
ensure that we resolve any concerns that you may have.
STUDENT MINDS
CRM Students works with and supports the UK’s
student mental health charity Student Minds.
Student Minds supports students’ mental
health by training and supporting students to equip them
to bring about positive change on their campuses through
campaigning and facilitating peer support programmes.
Student Minds want to see students taking action to foster an
environment where everyone has the confidence to talk and
listen to each other, the skills to support one another and the
knowledge to look after their own mental health.
To find out more about the support offered by Student Minds or
to get involved, visit www.studentminds.org.uk
18
SOME USEFUL CONTACTS…
Sexual Health www.sexualhealth.org
Samaritans 0845 7909 090 or www.samaritans.org
Student Loans Helpline
0141 306 2000 or www.slc.co.uk
Victim Support
020 7268 0200 or www.victimsupport.org.uk
Alcoholics Anonymous
0845 769 7555 or
www.alcoholics-anonymous.org.uk
British Pregnancy Advisory Service
03457 304 030 or www.bpas.org
Debtline
0808 808 4000 or www.nationaldebtline.co.uk
WHERE
TO GO
WHILST LIVING AT RUSSELL
VIEW, YOU WILL NEVER BE FAR
FROM A GREAT NIGHT OUT. WE
ARE A 10 MINUTE WALK INTO
THE CITY CENTRE WHICH IS
BUSTLING WITH PUBS, BARS,
NIGHTCLUBS, RESTAURANTS
AND MUCH MUCH MORE.
GO SAFELY
Nottingham’s Corner House complex has many
attractions to entertain any family when visiting
you at a weekend, or meet with friends during
the day or night. Within the site, there are many
restaurants with great menus including Saltwater,
Slug & Lettuce and Turtle Bay. It also has a cinema
complex over 2 floors and an indoor crazy golf
course.
CARS
Other attractions within Nottingham City Centre
include the Capital FM Arena, which is the
centre piece for all major tours from music acts,
comedians and TV shows, Nottingham Royal
Concert Hall that has many popular plays, high
street fashion shops and also many boutiques too.
20
Plan how you’re going to get somewhere before
you go out. Making decisions before you go
anywhere is always much safer, especially if
you’re planning to have a drink or two, or three!
BUSES
Please ask at reception for any travel plans
around the city and we can help guide you on
route plans for buses and trams within the city
of Nottingham.
We do not have any parking facilities on site
for residents, but there is on street parking
available. We do not accept any responsibility
for damage to vehicles belonging to residents.
MOTORBIKES
Please use the bike storage area if you want to
leave a motorbike at site.
BIKES
Your bike can be stored and locked within
Russell View. Access can be gained 24 hours
through the secure gate. No bikes are to be
stored within the accommodation.
TAXIS
Always try to book your taxicab or private hire
vehicle in advance with an operator you or
a friend uses regularly. And don’t get into a
private hire vehicle if you haven’t booked it in advance.
You can get some useful local transport information at:
èèwww.nctx.co.uk
èèwww.nottinghamshire.gov.uk
èèThe city information centre 0115 9155330
èèRail Information 0845 748 4850
èèwww.nationalrail.co.uk
èèwww.thetrainline.com
èèNational Express Coaches 0870 580 8080 online:
www.gobycoach.com
YOUR
CONTRACT
ONCE YOU’VE SIGNED
YOUR CONTRACT,
YOU’RE BOUND
BY EVERYTHING OUTLINED
WITHIN IT, SO PLEASE READ IT
CAREFULLY AND MAKE SURE
YOU’RE FAMILIAR WITH THE
KEY TERMS AND CONDITIONS.
HERE’S A QUICK REMINDER OF SOME KEY CLAUSES:
èèRussell View is managed by CRM Students Limited. You are bound to the full contract period
– if you leave before the contract ends you will not receive a reduction in rent
èèStaff may need access to your room for room inspections; maintenance and repair; and
during open days for prospective students. At least 24 hours’ notice will be given (unless it
is impractical to do so)
èèYou must pay your accommodation fees on the due dates stated on your contract –
outstanding debts will eventually be passed on to an external debt collecting agency
èèIf you decide to transfer to another room, exchange rooms or leave Russell View, you will be
charged a £50 administration fee
èèCRM Students does not accept liability for the loss or damage to any resident’s property,
whatever the circumstance. We advise you to arrange adequate insurance cover for your
personal possessions while you are here.
If you’re unsure of your full legal obligations as a resident of Russell View, please double check
your contract agreement for more information.
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MOVING
OUT
WHETHER YOU WANT TO
MOVE ROOMS OR MOVE OUT
– HERE’S EVERYTHING YOU
NEED TO KNOW…
We hope you enjoy your time at Russell View
and choose to stay here. However, you may
wish – for a variety of reasons – to move rooms
or leave Russell View. In all cases you should
discuss your situation with a member of the
Accommodation Team first. All moves within or
out of Russell View are at the management’s
discretion.
MOVING TO A VACANT ROOM
You’ll need to complete some paperwork and
sign a new contract. There’s a £50 fee to cover
admin costs.
SWAPPING ROOMS
You and the person you’re swapping with need
to go to the Accommodation Office to sign
the paperwork. You’ll both need to sign new
contracts and each pay a £50 admin fee.
MOVING OUT PREMATURELY
You’ll need to find an appropriate tenant to move
into your room and both of you will need to go to
the Accommodation Office to sign the paperwork.
Your replacement tenant will need to pay a booking fee and sign
a tenancy contract. You’ll need to pay a £50 admin fee.
WITHDRAWING FROM YOUR COURSE
Tell the Accommodation Team in good time and
provide written confirmation from your Tutor
or course Administration Officer, indicating
your last date of attendance. You’ll need to find an appropriate
tenant to move into your room and both of you will need to
go to the Accommodation Office to sign the paperwork. Your
replacement tenant will need to pay a booking fee and sign a
tenancy contract. You’ll need to pay a £50 admin fee.
MOVING OUT AT THE END OF YOUR
TENANCY
As a condition of your contract, you’ll need to
book and attend a check-out inspection with the
Accommodation Team – and sign the report. If you don’t attend
the check-out inspection it will be very difficult to challenge
the inspection and any charges for damage and disposal of
refuse and any abandoned items. The check-out inspection
also lets us know where we should return your deposit – so it’s
in your interests to attend.
èèOn your last day, you must vacate your room by 12 noon.
èèPlease return all keys to the site office.
èèPlease make sure your room is clear of all your
possessions.
èèPlease make sure your room is clean before you leave –
you’ll be charged for cleaning if it’s not (see the back of
this guide for list of charges).
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REFERENCE
GUIDES
FROM CLEANING CHARGES,
TO TROUBLESHOOTING, TO
TELEPHONE NUMBERS, OUR
QUICK REFERENCE GUIDES
GIVE YOU THE INFORMATION
YOU NEED AT-A-GLANCE.
REPAIRS AND MAINTENANCE
Before reporting a repair, check through the
troubleshooting list(s) below – you may find
that you can fix a problem yourself.
IF AN APPLIANCE ISN’T WORKING
èèCheck that it’s plugged in and switched on
èèCheck that the switch in the fuse-box is up and on
èèIf it still isn’t working, report it to the Accommodation
Team.
IF THE LIGHTS GO OFF/DON’T COME ON
èèReport it directly to Reception.
IF THE HEATING ISN’T WORKING
èèDo not attempt to fix it yourself, simply report it to the
Accommodation Team.
IF THE SHOWER ISN’T RUNNING HOT WATER OR THERE IS A WATER
LEAK
èèReport it to the Accommodation Team.
IF WATER WON’T DRAIN FROM A SINK OR BASIN
èèPour some drain unblocker down the plug hole and leave for an
hour to and see if there’s still a blockage
èèIf there’s still a blockage, report it to the Accommodation Team.
IF A VACUUM CLEANER ISN’T WORKING
èèUnplug the vacuum cleaner, open it, see if the bag is full.
If so, replace the bag with a new one. Bags are provided
at reception.
èèIf the bag isn’t full, check that the pipe isn’t blocked. If
after all these measures the cleaner still doesn’t work,
report it to the Accommodation Team.
IF YOU’RE HAVING TROUBLE WITH PESTS: ANTS, WASPS, FLIES ETC...
èèClear away all rubbish and clean the affected areas
thoroughly (any food, unwashed dishes etc, can easily
attract pests)
èèInform the Accommodation Team.
By reporting a maintenence issue to the site team you are
accepting that we may need to enter your room in order to
address the issue.
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CHARGES LIST:
These charges cover damage to/cleaning of items
(including VAT and labour). They are approximate and
may vary dependent on the situation.
ITEM COST
Bedroom Area
Bed £160
Study Chair £50
Work Station Desk with Drawers £60
Book Shelves £65
Wardrobe £180
Notice Board x 1 £45
Radiator £250
Curtains £100
Carpet £450
Window & Handle £40
Walls £225 (minimum)
Ceiling £225 (minimum)
Bedroom Door £150
Mattress (Double) £120
Mirror £100
Bathroom Area
Shower £180
Cubicle/Side Panel £110/£70
Toilet Seat £25
Kitchen & Lounge Area
Extractor Hood £300
Microwave/Combination £65/£150
Fridge/Freezer £300
Dining Table or Breakfast Bar £100
Dining Chairs/Bar Stools £45
Notice Board £45
Work Top £250
Vinyl Flooring £300
Fire Blanket £25
Vacuum Cleaner £90
Wall Mounted TV £400
Sofa (Material/Leather) £225/£300
Coffee Table £70
Vinyl Floor £500
Window & Handle £95
Front Door £320
General Areas
Replacement Key £30 p/key
Replacement Fob £15 p/fob
Door Lock £100
Clean Bedroom £40
Clean Bedroom Carpet £45
Clean Hall Carpet £45
Clean Bathroom £40
Clean Kitchen/Living Room £90
Removal of Rubbish (per sack) £10
27
USEFUL
CONTACTS
HEALTH AND WELLBEING SERVICES
CRM STUDENTS
Accommodation Team
0844 371 5662
Head Office
01865 207 200
WWW.CRM-STUDENTS.COM
Queens Medical Centre
Derby Rd
Nottingham
NG7 2UH
0115 924 9924
Nottingham NHS walk in centre
Seaton House
London Road
Nottingham
NG2 4LA
Victoria Health Centre
Glasshouse Street
Nottingham
Nottinghamshire
NG1 3LW
0115 950 9151
29
YOUR DATA
PROTECTION
CRM STUDENTS LIMITED
COMPLIES WITH THE DATA
PROTECTION ACT (1998)
WHICH GOVERNS THE USE OF
ALL PERSONAL DATA WE HOLD
AND THE CONTROLS REQUIRED
OVER ITS ACCURACY ACCESS
AND SECURITY.
Students have the right to privacy of personal
data. Access to all student data, whether on paper,
computer files or other storage media, is strictly
controlled.
Our standard response to enquiries about individuals
is that information cannot be disclosed without the
student’s authority. Please note that CRM Student’s
policy regarding confidentiality applies equally to
enquiries from parents.
LEGAL DISCLAIMER
YOUR COMMUNITY - YOUR QUESTION
Please note that the contents of this guide do not constitute
a complete legal document. This information, while accurate,
does not cover every aspect of your contractual obligations as
a resident of Russell View. It’s designed to offer helpful advice
and information on the most important aspects of living here,
but as a Russell View resident you will be legally bound to all
the terms set out in your signed tenancy agreement.
We do everything we can to ensure that you have the best time
possible at Russell View however we want to ensure that we
keep in touch with you to make sure that we do everything we
can do to make the most of your time with us. We value your
regular feedback and try to keep it easy for you to do so. We
not only have a ‘Question of the week’, where we try to find out
how you feel about a certain topic that affects you, but we also
run regular feedback focus sessions on site and of course our
move in and move out surveys. We know you get bombarded
Russell View Accommodation
with surveys at university but these really are vital for us to
70 Russell Street
be able to always know how we’re getting on! We are all about
Nottingham
students so it’s important we speak to you as students. Keep
NG7 4FE
an eye out for our ‘You Said We Did’ sessions and our online
surveys - we really appreciate you doing them for us!
We really hope you enjoy your time at Russell View and we look
forwards to seeing you soon.
- Russell View Team
For more information about CRM Students, visit
WWW.CRM-STUDENTS.COM
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