jrotc curriculum manager troubleshooting uide - E

Transcription

JROTC
CURRICULUM MANAGER
TROUBLESHOOTING GUIDE
VERSION 2.0
Updated April 29, 2015
JROTC Curriculum Manager Troubleshooting Guide v2
Table of Contents
Using this Guide .......................................................................................................... 5
Quick Steps ..................................................................................................................... 6
CM External Hard Drive .................................................................................................. 9
Administrative Rights Issues ............................................................................... 10
A.
Administrative Rights and Users Rights ............................................................. 14
B.
Apply Read/Write permissions to the CM hard drive .......................................... 16
C.
#TextRTF Error................................................................................................... 17
D.
I cannot save my User Profile on CM ................................................................. 18
E.
MS Office FileType Fix Says I must be an admin to run (Windows Vista / 7 / 8) 18
F.
How do I repair and compress my CM core database? ...................................... 19
G. Apache OpenOffice conflicts with MS Office ...................................................... 19
H.
General Firewall notes ........................................................................................ 19
Computer Configuration and Setup Issues .......................................................... 20
A.
CM v2 cannot find the CPS IR receiver while CPS work fine with the receiver .. 22
B.
When launching a keyword game you get ActiveX security message ................ 23
C.
When I go to a slide I get an ActiveX security message ..................................... 24
D.
PowerPoint error “Some controls on this presentation can’t be activated” ......... 26
E. When I launch CM Reports and Question Editor or when there’s a Pre-login task
found I get an error .................................................................................................... 26
F.
Antivirus and internet security programs ............................................................ 27
G. Wireless Troubleshooting ................................................................................... 27
2
H.
How do I safely remove the hard drive? ............................................................. 33
I.
USB Guidelines .................................................................................................. 34
J.
Microsoft PowerPoint 2013 Issues ..................................................................... 35
K.
Microsoft PowerPoint File Block Settings ........................................................... 35
Audio and Visual Issues ....................................................................................... 36
A.
I do not hear sound when playing videos on CM ................................................ 36
B. My Windows speaker icon is unmuted yet I cannot hear sound when playing
videos on CM ............................................................................................................. 36
C. Screen Savers, Brain Compatible Learning, or Saving SGT Pabletti videos do not
display or play properly .............................................................................................. 37
............................................................................................................................. 38
A.
To Turn NET 3.5 on Windows 8.1 ...................................................................... 38
B.
To give CM required permission on the new JROTC laptops ............................. 40
C.
To allow CM_Start to run properly on the new JROTC laptops .......................... 46
D.
To allow CM to record student data on the new JROTC laptops ........................ 48
Technical Support ................................................................................................ 49
Table of Figures
Fig. 1 – Find and Replace window .................................................................................. 5
Fig. 2 – Root files of the CM External HDD ..................................................................... 9
Fig. 3 – CM HDD Root with Personal Backup folder ....................................................... 9
Fig. 4 – User Account Settings ...................................................................................... 14
Fig. 5 – Uncheck the User Account Settings ................................................................. 14
Fig. 6 – Change User Account Settings ........................................................................ 15
Fig. 7 – UAC Alert Settings ........................................................................................... 15
Fig. 8 – Security tab ...................................................................................................... 16
Fig. 9 – Permissions for User ........................................................................................ 17
Fig. 10 – Windows Status Bar ....................................................................................... 22
Fig. 11 – Device Manager Menu ................................................................................... 22
Fig. 12 – Device Manager Icon ..................................................................................... 22
Fig. 13 – Device Manager Disconnect button................................................................ 23
Fig. 14 – Device Manager Status .................................................................................. 23
Fig. 15 – Security Settings ............................................................................................ 24
Fig. 16 – PowerPoint Options button ............................................................................. 24
Fig. 17 – Trust Center Settings ..................................................................................... 25
Fig. 18 – ActiveX controls.............................................................................................. 25
Fig. 19 – Macro Settings ............................................................................................... 26
Fig. 20 – Control Panel.................................................................................................. 27
Fig. 21 – System and Security ...................................................................................... 28
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Fig. 22 – Services.......................................................................................................... 28
Fig. 23 – WLAN AutoConfig .......................................................................................... 29
Fig. 24 – WLAN AutoConfig Properties ......................................................................... 29
Fig. 25 – Properties ....................................................................................................... 30
Fig. 26 – Device Manager ............................................................................................. 30
Fig. 27 – Properties ....................................................................................................... 31
Fig. 28 – Dell Support.................................................................................................... 31
Fig. 29 – Select Model................................................................................................... 32
Fig. 30 – Download Files ............................................................................................... 32
Fig. 31 – Safely Remove Hardware Icon ....................................................................... 33
Fig. 32 – Safely Remove Hardware Window ................................................................. 33
Fig. 33 – Stop a Hardware Device Window ................................................................... 34
Fig. 34 – Safe To Remove Hardware Indicator ............................................................. 34
Fig. 35 – Windows Speaker Icon settings ..................................................................... 36
Fig. 36 – Windows Media Player Speaker Icon settings................................................ 36
Fig. 37 – MPEG-2 Codec Installer ................................................................................. 37
Fig. 38 – Windows 8.1 Start Screen .............................................................................. 38
Fig. 39 – Windows 8.1 Search Screen .......................................................................... 39
Fig. 40 – Windows Features.......................................................................................... 39
Fig. 41 – Windows Explorer .......................................................................................... 40
Fig. 42 – Windows Explorer – Program Files ................................................................ 41
Fig. 43 – Context Menu – Properties ............................................................................. 42
Fig. 44 – Properties – Security tab ................................................................................ 43
Fig. 45 – Properties Window - Edit ................................................................................ 43
Fig. 46 – Permission for Users ...................................................................................... 44
Fig. 47 – Permissions Window - Allow .......................................................................... 45
Fig. 48 – Permissions Window – OK ............................................................................. 45
Fig. 49 – Properties Window ......................................................................................... 46
Fig. 50 – Context Menu – Select Properties .................................................................. 47
Fig. 51 – CM_start Properties Window .......................................................................... 47
Fig. 52 – Context Menu – Select Properties .................................................................. 48
Fig. 53 – CM Properties Window ................................................................................... 49
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Using this Guide
This manual in broken up into three sections based on the type of problems
encountered when using the Curriculum Manager (CM). Each section starts with a
table that will display some of the most common error messages and the page number
where the solution may be found. Not all errors will result in an error message, so
please make sure you consult each section for a solution to your problem
When you experience a problem you can use Ctrl+F to shorten your search by entering
key words or terms describing your problem.
Fig. 1 – Find and Replace window
5
Quick Steps
Follow the step-by-step initial trouble shooting instructions that are provided below. The steps
must be completed before calling the help desk. The steps are very simple and should not take
more than 10 minutes to complete, unless you have to install a required program or plug-in. If
you complete all of the steps, in sequence, you will be able to solve most of the common
problems that you are having with your CM. Otherwise review the Troubleshooting Guide for
additional instructions on how to resolve your technical issues.
Step
1
Power up and Login to computer
2
Turn off User account control:
- Click the windows icon in lower left of screen and type UAC in the
search programs and file box (the user account control settings box
will appear)
- Slide the notification bar to NEVER NOTIFY then click OK (user
account control box will disappear)
Verify what Operating System you have:
- Right click on COMPUTER and click PROPERTIES
- You should have either WINDOWS 7 or WINDOWS XP (if you do not
you must get your brigade or school IT support to install one of these
operating systems before continuing to the next step)
- Close that window and continue to step 4.
Verify that you have an anti-virus program installed:
- Click the windows icon in lower left of screen
- Click on CONTROL PANEL then click on PROGRAMS then click
PROGRAMS AND FEATURES
- Scroll down the screen (list is alphabetized)
- Find either MACAFEE, NORTON, AVG antivirus in the list
- If you do not have an anti-virus installed log-in to JROTC portal and
download the anti-virus software found under the
AUTOMATION/DOWNLOAD CENTER
Verify that you have an active internet connectionPlug-in CM drive (make sure that you plug the main connector from your
CM into your computer USB port) NOTE: CM drive will not activate using the
short USB connector
Verify that you have required plug-ins installed:
- Click the windows icon in lower left of screen
- Click on CONTROL PANEL then click on PROGRAMS then click
PROGRAMS AND FEATURES
- Scroll down the screen (list is alphabetized)
- Find ADOBE FLASH PLAYER, ADOBE READER, ADOBE
SHOCKWAVE PLAYER, MICROSOFT .NET FRAMEWORK, JAVA,
NVIDA (You must have all 7 plug-ins for your CM to function)
- If you do not have ALL required plug-ins then you can download them
3
4
5
6
7
6
Task
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9
10
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from your CM
Open CM- Click on the shortcut that you have create that takes you to the
CM
- If you have not created a shortcut; Go to Start>Computer> (find that
drive that contains your CM) Double click that Icon to open the drive
- Scroll down the list to CM_start.exe double click it
- click on PLUG-INS icon under SET-UP then Click on the icon and
download your missing plug-ins (following on-screen prompts to
download each plugin_
Verify that you have Read/Write permissions for your CM
- Click on widows icon in the lower left of screen
- Click on COMPUTER (all available drives will be displayed)
- Right Click on the CM drive then click on PROPERTIES then click
SECURITY
- Click on USERS under GROUP OR USERS NAME (permissions for
JROTC Curriculum Manager box will appear)
- Click EDIT Click on USERS under GROUP OR USERS NAME
- Check FULL CONTROL box under the ALLOW column then click
APPLY (a SETTING SECURITY INFORMATION box will appear)
allow the information settings to download.
- Click OK twice to close the box
Verify Macros and Active X settings in PowerPoint
- Launch PowerPoint (click start menu then open the MS OFFICE
folder then click on POWERPOINT)
- Click on office button in the upper left hand portion of screen
- Click on POWERPOINT OPTIONS (box will open)
- Click on TRUST CENTER
- Click on TRUST CENTER SETTINGS (on lower right hand side)
- Click on MICRO SETTINGS and then Click on ENABLE ALL
MACROS (you do not have to click OK until you complete next step)
- Click on ACTIVEX SETTINGS and then click on ENABLE ALL
CONTROLS WITHOUT RESTRICTIONS AND WITHOUT
PROMPTING
- Click OK twice
- Close PowerPoint
Verify Internet Explorer settings in Tool > Advanced (Tab) > Security
Launch INTERNET EXPLORER
- Click on TOOLS then INTERNET OPTIONS
- Click on ADVANCED tab and scroll to SECURITY
- Check the first two boxes (do not change any other boxes) and hit
APPLY then OK
Verify CM Patch status
- Open CM- Click on the shortcut that you have create that takes you to
the CM
- If you have not created a shortcut; Go to Start>Computer> (find that
drive that contains your CM) Double click that Icon to open the drive
- Scroll down the list to CM_start.exe double click it
Once the program find the CM Updater under Applications (if there
are updates install them, if not, click ok)
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-
12
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Once the updates are complete you will be prompted to Open CM
Yes or No, Click No and you will be returned to the CM Main Menu
File Fix (from the CM Main Menu)
- Click File Fix under Set-up
- Click on TRY TO FIX OFFICE FILE TYPES PROBLEMS (found at
the bottom of the page)
- White page will appear showing “All Done…You can exit file type fix
utility” then
- Click EXIT Utility
- You will be returned to the CM Main Menu
Launch CM (from the STARTUP MENU)
- Click Launch CM
- Log –in using your username and password (if you do not remember
your user name and password, enter Reset as your username and
jrotc as your password; your username and password will appear in a
pop-up screen, write it down. Press enter and your username and
password will automatically be entered, then press enter again.
- Once your CM Launches
- Select a Period or Planning
- Open a lesson (which lesson doesn’t matter)
- Click LAUNCH PRESENTATION
- Click through one lesson presentation to check for errors (make sure
that all hyperlinks and videos within the lesson are operational)
*Required Resources Instructors must have: Computer, Power supply, CM Hard Drive
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CM External Hard Drive
The following picture shows what files should be in the ROOT folder of the CM External Hard
Drive. If there are files other than what is listed, they should be moved to another folder that is
not part of the CM Application. For example, if you want to use the CM to backup other files,
then create a folder that says “Personal Backup” at the ROOT level and use that folder to copy
files from your computer to the external hard drive.
Fig. 2 – Root files of the CM External HDD
Fig. 3 – CM HDD Root with Personal Backup folder
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Administrative Rights Issues
This section of the manual deals with errors that require modifying the Admin rights on the
computer. If any of the following error messages display when you try to run the Curriculum
Manager, then go to the section listed in the table for instructions on how to fix.
This message displays when
you are navigating from one
presentation/exam slide to the
next
Complete Steps A (page 14)
and B (page 16)
you are exiting the
presentation or exam
and B (page 16)
you are trying to take
attendance.
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and B (page 16)
you are trying to enter or
modify your User Information
and B (page 16)
you click the Launch
Curriculum Manager button
Complete Step C (page 17)
you select a presentation or
exam that has CPS questions
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you are trying to enter or
modify your User Information
Complete Steps A (page 14),
B (page 16) and D (page 18)
you launch a presentation and
the slides open one at a time
externally in MS PowerPoint
in full screen
Complete Step E (page 18)
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A. Administrative Rights and Users Rights
In order for the CM to work, you need to have certain Administrative and User rights. To check
the settings on your computer, first identify which Operating System (OS) you have installed and
then follow the instructions below.
Windows Vista Instructions
Steps to turn off User Account Control (UAC) in Windows Vista:
1.
2.
3.
4.
Click Start > Control Panel.
In Control Panel, click User Accounts And Family Safety.
Click User Accounts.
Click Turn User Account Control On Or Off.
Fig. 4 – User Account Settings
5. Clear the Use User Account Control (UAC) to help protect your computer checkbox,
and then click OK.
Fig. 5 – Uncheck the User Account Settings
6. When prompted, restart your computer.
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Windows 7 and 8 Instructions
Steps to turn off User Account Control (UAC) in Windows 7 and 8:
1. Windows 7: In the Start Menu or Control Panel search box, type UAC.
Windows 8: Click the Windows button + X. A menu will appear at bottom left of the
screen. Click Control Pane, then in search box, type UAC.
Fig. 6 – Change User Account Settings
2. You can simply drag the slider up or down, depending on how often you want to be
alerted. Drag it all the way down to the bottom; you’ll have disabled it entirely. Click OK.
Fig. 7 – UAC Alert Settings
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B. Apply Read/Write permissions to the CM hard drive
Windows Vista/7/8 Instructions
You will need to grant Read/Write Permissions in Windows Vista and 7/8 if you are getting a Jet
Database error, this means you do not have write permissions on the external hard drive. Even
if you are an Admin on your computer, Windows Vista and some Windows 7/8 will auto block
you from writing to an external hard drive.
In those cases you need to tell Windows Vista and Windows 7 to grant you full control of the
drive whether you are an Admin or a User.
1.
2.
3.
4.
Locate the CM drive icon in Windows Explorer.
Right click on CM drive icon and select Properties from the Context menu.
Click Security tab
Click the Edit button in the Properties window. Click OK to confirm UAC elevation
request.
Fig. 8 – Security tab
5. Select User names from the Permission windows or click the Add button to add
Permissions to the User.
6. Under Permission section, check Full control under the Allow column to assign full
access rights control permissions to Administrators and Users groups.
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Fig. 9 – Permissions for User
7. Click OK for changes to take effect. Click OK and a final OK to exit from Properties
window.
C. #TextRTF Error
This error appears when you have an older incompatible RTF Text component. To
resolve this error:
1. On the CM Start-up menu, select RTF Setup Utility from the Setup category.
NOTE: If your CM startup menu does not have a RTF Setup Utility button
then you need to update your CM or follow the manual steps below.
Manual Steps
1. Click My Computer and navigate to C: > WINDOWS > SYSWOW64 if
SYSWOW64 does not exist then navigate to C: > WINDOWS > SYSTEM32.
2. Locate and delete RICHTX32.OCX if found.
3. Navigate to your CM_App folder on the CM hard drive and copy
RICHTX32.OCX, then paste in C:\WINDOWS\SYSWOW64, or
C:\WINDOWS\SYSTEM32 if SYSWOW64 does not exist.
4. You will need to manually register the copied RICHTX32.OCX. Instructions below
by Operating System.
To manually register on Windows XP:
1. Click the Windows Start button.
2. In the Start Menu box, click Run.
3. In the Run window, type cmd in the box next to open, and click OK.
4. In the Command box :
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a. Type C: then hit Enter.
b. Type cd\windows\system32 then hit Enter.
c. Type regsvr32 RICHTX32.OCX then hit Enter.
5. If successful, you should get a windows message stating the component has
been registered.
To manually register on Windows Vista or Windows 7:
1. Click the Windows Start button.
2. In the Start Menu box, click Programs > Accessories, then right click
Command Prompt and select Run As > Administrator.
b. Type cd\windows\syswow64 then hit Enter.
If you get an error about not finding the specified path:
type cd\windows\system32 then hit Enter.
been registered.
To manually register on Windows 8:
1. Click the Windows button + X.
2. A menu will appear at bottom left of the screen.
3. Click Command Prompt (Admin).
b. Type cd\windows\syswow64 then hit Enter.
If you get an error about not finding the specified path:
type cd\windows\system32 then hit Enter.
been registered.
D. I cannot save my User Profile on CM
An error message appears after filling in your CM User Profile information then clicking
on the Save Info button. The CM will not let you save the information you entered.
To resolve this error:
Make sure you have full read/write Administrative permissions on your CM drive. Please
refer to page 16 of this guide, Apply Read/Write permissions to the CM hard drive.
E. MS Office FileType Fix Says I must be an admin to run (Windows Vista / 7 / 8)
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When opening a presentation the slides open externally in MS PowerPoint and not in
the CM display window even after running the File Fix utility.
1. Click My Computer and navigate to CM hard drive > CM_App folder.
2. Right click on ftfix.exe and choose Run as administrator.
F. How do I repair and compress my CM core database?
If you install an update and CM updater keeps telling you that a Pre-Login task is found,
but it keeps failing and you are unable to proceed to the next update, you may have a
database problem.
Contact your Brigade POC or email [email protected] for help to repair and
compress your database.
G. Apache OpenOffice conflicts with MS Office
Some computers are running OpenOffice instead of MS Office. The CM needs MS
Office installed in order to view the lesson materials. Even after uninstalling
OpenOffice problems persist and CM does not open documents correctly and MS Office
File Fix utility does not seem to help.
1. After uninstalling OpenOffice you need to re-establish the file association to
MS Office.
2. Hit Start-->Run and type the command-line switch below into the box and hit
Enter (or click OK). Note that there is a space before the slash:
a. For Word, type: winword /r
b. For Excel, type: excel /regserver
c. For PowerPoint, type: powerpnt /regserver
d. For Access, type: msaccess /regserver
3. Run CM MS Office setup utility
4. Launch CM
H. General Firewall notes
In order for the CM Tech support team to provide assistance via remote access, they
will need to use the TeamViewer application. By default TeamViewer uses only the
outgoing port 80 (HTTP) - no firewall configuration is necessary. Alternatively you can
open port 5938 (TCP) for outgoing connections.
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Computer Configuration and Setup Issues
This section of the manual deals with errors that require installing or configuring software or
hardware. If any of the following error messages display when you try to run the Curriculum
Manager, then go to the section listed in the table for instructions on how to fix.
This message displays when you
first Launch the CM application or
when you display a CPS slide or
CPS Game
Complete Step A (page 22)
open a Keyword game from the
Keyword slide in a presentation
Complete Step B (page 23)
display a slide that has Flash
animation content embedded
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display a slide with Flash
animation content embedded
Complete Step D (page 26)
try to open the CM Reporter or
the CM Question Editor
This message displays after you
have downloaded a CM Patch
and the Update tries to run a Prelogin task
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A. CM v2 cannot find the CPS IR receiver while CPS work fine with the receiver
If the CPS clickers do not work, it might be because the eInstruction Device Manager is
holding on to the IR receiver and not sharing with other programs.
NOTE: Newer eInstruction software has a different icon on Windows Status Bar.
New icon
, Old icon
Solution:
1. Click on the eInstruction Tools Icon
Fig. 10 – Windows Status Bar
2. Click on eInstruction Device Manager
Fig. 11 – Device Manager Menu
3. Click on the CPS IR receiver icon
Fig. 12 – Device Manager Icon
4. Click on the Disconnect button
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Fig. 13 – Device Manager Disconnect button
5. CPS IR receiver icon changes from green check to red X
Fig. 14 – Device Manager Status
6. Now eInstruction Device Manager is not holding on to the CPS IR receiver and
can be used with other applications. Start CM v2 and if you skipped the CPS IR
detection CM v2 will try to redetect it when you start a CPS question
CM v2 currently support ONLY CPS IR receiver and clickers. It does
NOT support the RF receiver and clickers yet.
B. When launching a keyword game you get ActiveX security message
1.
2.
3.
4.
5.
Launch Internet Explorer
Click on Tools then Internet Options
Click the Advanced Tab and scroll to Security
Check the first two boxes and hit OK
Close Internet Explorer
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Fig. 15 – Security Settings
C. When I go to a slide I get an ActiveX security message
1. Launch PowerPoint
2. Go to PowerPoint Options
Fig. 16 – PowerPoint Options button
3. Click Trust Center on the left menu then click the Trust Center Settings button
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Fig. 17 – Trust Center Settings
4. Click on ActiveX Settings and choose third option
Fig. 18 – ActiveX controls
5. Click on Macros Setting and choose fourth option
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Fig. 19 – Macro Settings
6. Click OK then close PowerPoint
D. PowerPoint error “Some controls on this presentation can’t be activated”
When navigating to slides with flash content you get an error “Some controls on this
presentation can’t be activated. They might not be registered on this computer.”
You must install the latest Flash plug-in to fix this.
CM Startup menu >Required Plug-ins > install Flash under Adobe and follow the
installation prompts.
E. When I launch CM Reports and Question Editor or when there’s a Pre-login
task found I get an error
The most common cause of this error on Windows XP and Vista is missing the .NET
framework 3.5 Service Pack 1. The .NET Framework 3.5 Service Pack 1 can be
downloaded from Microsoft. A link to that download is found under the CM Startup
menu > Required Plug-ins.
If the .NET Framework 3.5 Service Pack 1 is installed and you still have issues
launching reports and question editor, your CM core database might need to be
repaired and compressed. See page 19 for help.
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F. Antivirus and internet security programs
The preferred Antivirus program to use is McAfee which you can download from the
JROTC Portal. Login to the Portal and then click on Automation>Download Center.
AVG
If you are using the AVG Antivirus program, it may cause CM to run slow; slides may
take a long time to load. This happens because AVG actively scans each file (slide,
document, audio, movie, etc…) as it is opened, which delays its display in CM.
To resolve this issue:
1. Open AVG.
2. Open Link Scanner and turn off the settings.
3. Open Resident Shield and turn off the settings.
Norton
If you use the Norton Antivirus program, it may delete the CM Start menu
(CM_Start.exe) off the CM drive. This happens when the new SONAR Norton
component mistakenly identifies the startup menu as a security threat and removes it.
To resolve this issue:
1. Restore the CM_Start.exe from Norton quarantine.
2. Make sure the box exclude from future scans is checked.
G. Wireless Troubleshooting
1. Click on Start, then Control Panel
Fig. 20 – Control Panel
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2. Click on System and Security, then Administrative Tools
Fig. 21 – System and Security
3. Click on Services
Fig. 22 – Services
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4. Scroll down to WLAN AutoConfig
Fig. 23 – WLAN AutoConfig
5. Right Click WLAN AutoConfig, Click on Properties. Make sure Startup Type is set
to Automatic (If not scroll to Automatic). Ensure Service Status is set to Started
(If not click Start button) Click Apply and OK.
Fig. 24 – WLAN AutoConfig Properties
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6. Right Click My Computer, Click on Properties
Fig. 25 – Properties
7. Click on Device Manager (Upper Left). Under Network Adaptors should show
some type of Wireless card for your brand computer
Fig. 26 – Device Manager
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8. Right click on card, Click on Properties. Ensure says device is enabled otherwise
click Enable Device
Fig. 27 – Properties
9. If Wireless card is not present go to http://support.dell.com/. Click on Drivers and
Downloads
Fig. 28 – Dell Support
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10. Either enter Service Tag from bottom of computer or Click Select from List of
Devices and select Model
Fig. 29 – Select Model
11. Select Network. Download file for Network Driver for Wi-Fi cards. Initial selection
should include Wi-Fi utility
Fig. 30 – Download Files
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12. Click Download and Install. The wireless utility and drivers will install and it will
now show under device manager and will also be active for the respective
computer.
H. How do I safely remove the hard drive?
1. Double-click the Safely Remove Hardware icon in the Task Bar at the bottom
right of your computer screen.
Fig. 31 – Safely Remove Hardware Icon
2. In the Safely Remove Hardware window, click USB Mass Storage Device,
then click the Stop button.
Fig. 32 – Safely Remove Hardware Window
3. The Stop a Hardware device window appears. Click the USB Mass Storage
Device then click OK.
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Fig. 33 – Stop a Hardware Device Window
4. The Safe To Remove Hardware message will appear indicating it is safe to
remove your device. You may now disconnect the USB cable from the computer.
Fig. 34 – Safe To Remove Hardware Indicator
I. USB Guidelines
You can...
NOTE: Always use the safe removal procedure for your operating system when
disconnecting the drive.
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•
You can connect or disconnect the drive while the computer is on.
•
You can optimize drive performance by disconnecting other USB devices when
using your Iomega® drive. The performance of all USB devices decreases as
additional USB devices are connected.
•
You can avoid some system lockups by waiting at least 30 seconds after
connecting or disconnecting any USB device. Do not connect, disconnect, or use
any other USB device during this time.
DO NOT...
•
Do not connect or disconnect any USB device while the drive is transferring
information. Data loss will result!
•
Do not use USB extension cables with your CM drive. Data loss might result.
•
Do not connect the drive to a hub; connect only to the computer.
•
Do not connect USB and FireWire cables at the same time.
J. Microsoft PowerPoint 2013 Issues
Microsoft PowerPoint 2013 has a problem displaying slides with active content (videos,
animations, etc.). Until Microsoft releases a fix for the PowerPoint 2013 we recommend
installing Microsoft PowerPoint 2010 alongside PowerPoint 2013. Note: You must run
the FileFix Utility after the PowerPoint 2010 installation.
You can get Microsoft Office 2010 from your school IT department or you can email
[email protected] to request a copy from JROTC CM Support.
K. Microsoft PowerPoint File Block Settings
1.
2.
3.
4.
5.
Launch PowerPoint.
Go to PowerPoint Options.
Click Trust Center on the left menu then click the Trust Center Settings button.
Click on File Block Settings and verify that all check boxes are empty.
Verify that Open selected file types in Protected View option is selected.
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Audio and Visual Issues
A. I do not hear sound when playing videos on CM
Make sure your computer speaker is not muted and the power is turned on.
Fig. 35 – Windows Speaker Icon settings
B. My Windows speaker icon is unmuted yet I cannot hear sound when playing
videos on CM
Make sure your media player speaker icon is not muted.
Fig. 36 – Windows Media Player Speaker Icon settings
36
C. Screen Savers, Brain Compatible Learning, or Saving SGT Pabletti videos do
not display or play properly
1. Download the mpeg2codec from here:
http://media00.caci.com/learningspace5/Testing/JROTC/mpeg-2_codec.zip
2. Unzip and run Mpeg-2.exe.
3. Click on Install Codec
Fig. 37 – MPEG-2 Codec Installer
This is a freeware provided AS IS, and not created or supported by JROTC.
Alternatively, users can install any commercial movie DVD playing software like Roxio's
Cineplayer, and CyberLink Power DVD.
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Windows 8 and New JROTC Laptop
A. To Turn NET 3.5 on Windows 8.1
1. On the Start screen, type and then choose Programs and Features. (To
access the Start screen, press the Windows logo key on your keyboard.)
Fig. 38 – Windows 8.1 Start Screen
38
Fig. 39 – Windows 8.1 Search Screen
2. Select Turn Windows features on or off from the menu.
3. In the Windows Features window, select the .NET Framework 3.5
(includes .NET 2.0 and 3.0) checkbox.
4. Click OK.
Fig. 40 – Windows Features
39
B. To give CM required permission on the new JROTC laptops
1. Locate the C drive icon in Windows Explorer and navigate to Program Files.
Fig. 41 – Windows Explorer
40
Fig. 42 – Windows Explorer – Program Files
2. In the Program Files folder, right-click on the CMV2_HDD folder and select
Properties from the Context menu.
41
Fig. 43 – Context Menu – Properties
3. Click the Security tab.
42
Fig. 44 – Properties – Security tab
4. Click the Edit button in the Properties window to be able to alter Users
permissions. (If UAC elevation request displays, click OK.)
Fig. 45 – Properties Window - Edit
43
5. Select Users from the Group or user name list.
Fig. 46 – Permission for Users
6. In the Permission for Users section, check Full Control under the Allow
column to assign full access rights control permissions to Administrators and
User groups.
44
Fig. 47 – Permissions Window - Allow
7. Click OK for changes to take effect. Click OK and a final OK to exit from the
Properties window.
Fig. 48 – Permissions Window – OK
45
Fig. 49 – Properties Window
C. To allow CM_Start to run properly on the new JROTC laptops
1. Locate the C drive icon in Windows Explorer and navigate to Program
Files\CMV2_HDD.
2. In the CMV2_HDD folder, right-click on CM_start.exe and select Properties
from the Context menu.
46
Fig. 50 – Context Menu – Select Properties
3. In the Properties window, select the Compatibility tab. In the Privilege
Level section, check the Run this program as an administrator box then
click OK.
Fig. 51 – CM_start Properties Window
47
D. To allow CM to record student data on the new JROTC laptops
1. Locate the C drive icon in Windows Explorer and navigate to Program
Files/CMV2_HDD\CM_App.
2. In the CMV2_HDD folder, right-click on the CM application and select
Properties from the Context menu.
Fig. 52 – Context Menu – Select Properties
3. In the Properties window, select the Compatibility tab. In the Privilege
Level section, check the Run this program as an administrator box then
click OK.
4. Repeat steps 1-3 for Updater.exe, Presentation.exe, ftFix_patch.exe,
cmRTF_patch.exe, and ReportManager.exe
48
Fig. 53 – CM Properties Window
Technical Support
For further technical issues please email:
[email protected]
Please include in the email a brief description of the problem and a phone number so
that we may contact you.
49

jrotc curriculum manager troubleshooting uide - E

Transcription

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