social responsibility report
Transcription
social responsibility report
2008 SOCIAL RESPONSIBILITY REPORT PEMEX www.pemex.com 2008 SOCIAL RESPONSIBILITY REPORT GRI 2.3, 2.8, 2.1, 2.4, 2.6, 2.2 In order to mitigate the greenhouse gas emissions from the elaboration and dissemination of this Report, staff from Petróleos Mexicanos participated in the acquisition of 40 metric tons of carbon dioxide. These represent the estimated amount to compensate the carbon ecological footprint.* Maudiel Aguilar Domínguez Diana Alvarez Gómez Adalberto Arroyo Ramírez Martha Avelar Villegas Pedro Edmundo Aguirre Castro Jaime Alba González Lamberto Alonso Calderón Oscar Alva Rodas Antonio Álvarez Moreno Teresa Aragón Gómez Armando Arenas Briones Jorge Arriaga Cervantes Francisco Arellano Urbina Juan Avila González José Antonio Barbero del Río Luis Betancourt Sánchez Javier Bocanegra Reyes Andrés Brugmann Balmaseda Victoriano Sinue Calderón Merino Guillermo Camacho Uriarte Ma. De las Nieves Carbonell León Ulises Cardona Torres Heira Jasive Castañeda López Yuri Alexei Carreño Jose Manuel Carrera Panizzo Ernesto Ceja Romero Laura Chong Gutiérrez Carlos Coronado Gallardo Roberto de Anda Carrillo Bernardo de la Garza Jorge de los Reyes Guerrero Carlos de Regules Ruiz-Funes Gabriela Dorantes Lara Oscar Duarte Morales Adrián Elizalde Sesma Alejandro Erazo Brito Iván Angel Esquivel Rodrigo Favela Fierro Enrique Fernández Agráz Sánchez Francisco Fernández Lagos Jorge Fernández Venegas Julio César Ferrer Soto Jorge García de la Cruz Isabel García Jiménez Guillermo García Reynaga Juan Carlos García Rubio Gilberto García Vázquez Juan Evencio Guzmán Salinas Pedro Ismael Hernández Delgado José René Hernández Pérez Cruz Ernesto Hernández Ramírez Rosa Amalia Juárez Guerrero Enrique Karam Mesquida Raúl Livas Elizondo José Luis Luna Baez Luis López González Luis Felipe Luna Melo Juan Antonio Magdaleno Esteban Manteca Melgarejo Ricardo Manzo García Jimena Marvan Santin Fidel Inez Mejía Cuautla Eduardo Melo Flores Porfirio Méndez Romero Mónica Mendoza Archer Marcelo Mereles Gras Miguel Miranda Mendoza Harim A. Montiel Prieto Miguel Ángel Morales Mora Héctor H. Morales Quintana Alfonso Morales y Favela Marco A. Murillo Soberanis Jose de Jesús Nakakawa Tsutsumi Isaías Nicolás Navarro Roman Mario Nieto Garza Mario Nuñez Díaz Hector Ochoa López Moisés Orozco García Armando Orozco Zarate Roberto Ortega Lomelín Salvador Ortíz Vertiz Luis Manuel Padilla Lamadrid Julio Pastor Nieto Carlos Perea Mendoza Javier Pérez Barnes Margarita Pérez Miranda Sergio Eduardo Picazo Garcés Jesus Puente Treviño Carlos Rábago Saldivar Víctor Ragasol Barbey Luis Manuel Ramírez Araujo Carlos Ramírez Fuentes Montserrat Ramiro Ximénez Guillermo Regalado Nuñez Jesús Reyes Heroles G. G. Dolores Edith Rodríguez Alvarez José Inocencio Rodríguez Barrera Mariano Ruíz-Funes Armando Salgado Fernández Raúl Sánchez Angeles Patricia Sánchez Saucedo Antonio Sepúlveda Gómez Rodolfo Tapia Celina Torres Uribe Francisco Toscano Martínez Robertony Tovilla Ruiz Jose E. Tudon Martínez Sergio Valladares Juan Pedro Vargas Diana Vázquez Monterrosa Víctor Manuel Vázquez Zárate * This information is out of the assurance scope. Your opinion matters Acronyms and Abbreviations Glossary 118 119 120 120 United Nations Global Compact Principles: “Communication on Progress” GRI INDEX Statistical Appendix Assurance Letter 106 111 112 116 A Single Management System: PEMEX-SSPA System 98 Quality of Products and Services Commitment to the Oil-Producing Communities Environmental Performance 72 80 88 Environment Protection 62 Development of pemex Employees CITIZEN PARTICIPATION 56 Climate Change PRINCIPLES THAT GOVERN THIS REPORT 24 32 44 Health and Safety INTERVIEW WITH THE CEO 12 Transparency and Dialogue 10 Supply Security 8 Development of the Nation 6 THE 10 CHALLENGES OF PEMEX 1 OVER THE LINE CONTENTS Design: X_Design, S.C. Key Executives THE GENERAL DIRECTOR’S OFFICE Jesús Reyes Heroles G. G. Chief Executive Officer SUBSIDIARIES ENTITIES Carlos A. Morales Gil Director General, PEMEX-Exploration and Production José Antonio Ceballos Soberanis Director General, PEMEX-Refining Roberto Ramírez Soberón Director General PEMEX-Gas and Basic Petrochemicals Rafael Beverido Lomelín Director General, PEMEX-Petrochemicals Head Office HEAD OFFICE Rosendo Villarreal Dávila Corporate Director of Management Refinery Petrochemical Complex Gas Processing Northern Region Southern Region Esteban Levin Balcells Chief Financial Officer Southwestern Marine Region Northeastern Marine Region Raúl Alejandro Livas Elizondo Corporate Director of Operations Jorge José Borja Navarrete Corporate Director of Engineering and Project Development Gustavo Ernesto Ramirez Rodriguez Executive Comptroller HYDROCARBONS PRODUCTION INFRASTRUCTURE ENTITY TYPE OF INFRASTRUCTURE 2006 2007 2008 Exploration and Production Oil production fields Extraction wells Ocean platforms Refineries 364 6,080 199 6 352 6,280 215 6 344 6,382 225 6 77 77 77 7,554 12 19 7,940 10 19 8,351 12 20 LPG distribution terminals 20 20 19 Petrochemical complexes 8 8 8 Refining Petroleum products storage and distribution terminals OTHER EXECUTIVES Maria del Rocío Cárdenas Zubieta Director General, PMI Comercio Internacional Heber Cinco Ley Director General, Mexican Petroleum Institute Service stations Gas and Basic Petrochemicals Gas Processing Centers Cryogenic Plants Petrochemicals On the Field PEMEX is a government controlled body that was created as a decentralized government agency of the Federal Public Administration, in conformity with Mexican Law and in accordance with the Decree published on June 7, 1938. PEMEX’s Head Office is located in Mexico City1 with its own legal identity and patrimony, and its purpose is to lead the nation’s central and strategic development activities in the state’s petroleum industry. The Company’s Head Office is responsible for PEMEX’s Institutional Strategy. PEMEX is comprised of four Subsidiaries that are engaged in exploration, production, transformation and marketing activities related to crude oil and natural gas in the domestic and international markets, as well as refined products, liquefied petroleum gas and petrochemicals. It also undertakes its internal trade activities through PMI Comercio Internacional. 1 Av. Marina Nacional #329, Colonia Huasteca, CP 11311, México, D.F. GRI 2.5 Principle Products Crude oil (Maya, Istmo y Olmeca) and natural gas. PEMEX-Exploration and Production (PEP) Explores and exploits the crude oil and natural gas reserves in Mexico’s four exploration and production regions: North and South in the continental territory, Northeast and Southwest Marine oil platforms in the maritime territory of the Gulf of Mexico. OUTSTANDING INITIATIVES Gulf Tertiary Oil Project Development of Local Suppliers Immediate Municipal Action Plan Biosphere Reserve of Pantanos de CentlaSelva Lacandona Project 2008 Relevant Aspects Planned Actions for 2009 Oil production decreased 9.2% in relation to 2007, producing an average of 2,792 barrels per day (Mbd), mainly because of the decline of the Cantarell oil field. Cantarell Investment programed during 2009 of up to 42.1billions of pesos. With an estimated crude production of approximately 700 Mbd for 2009 and an annual average of 400 Mbd for the 2009-2017 period. KMZ Investment programed during 2009 of up to 24.4billions of pesos. With an estimated crude production of 800 Mbd for 2009 and an annual average of 700 Mbd for the 2009-2017 period. ATG Investment programed during 2009 of up to 25.9 billions of pesos. With an estimated crude production of 70 Mbd for 2009 and an annual average production of 400 Mbd and 500 MMpcd of crude and natural gas, respectively, for the 2009-2017 period For this to happen, it is necessary to drill approximately 1,200 wells per year. Deep Water The main activities for the 2009-2017 period are: • Drilling and completion of 60 exploration wells and • An annual average acquisition of 7,300 km2 of 3D Seismic The total natural gas production increased 14.2% with respect to 2007, from 6,058 to 6,919 MMpcd, mainly due to higher volumes from Cantarell’s transition zone and higher production of the projects Ku-Maloob-Zaap (KMZ), Crudo Ligero Marino and Ixtal Manik. Associated natural gas production increased 25.4%, mainly due to higher volumes from Cantarell’s transition zone and higher production levels of the projects KMZ, Delta del Grijalva, Costero and Ixtal-Manik. The production of non-associated gas decreased 0.5%, mainly due to the Burgos and Lankahuasa projects. PEMEX-Exploration and Production made a net profit of 23.5 billions of pesos, 3.5 billions of pesos higher than the previous year, due mainly to higher prices in crude oil and natural gas. PEMEX 2008 2 The number of operating wells increased by 303 as compared to 2007, primarily due to the opening of extraction wells in the Gulf Tertiary Oil Project (PATG, Spanish acronym). The number of non-associated gas wells increased 2.0%, giving a total of 3,120, as a result of the North Region’s activities in the Burgos and Veracruz’ projects. The number of ocean platforms increased 4.7% with respect to 2007, from 215 to 225. These platforms provide storage, processing, control, accommodation, drilling and communication services, among others. During 2008, PEMEX-Exploration and Production concluded 189 mutual benefit works (OBM, Spanish acronym), with an investment of 761.96 MM$ in 56 municipalities in the states of Campeche, Chiapas, Nuevo León, Puebla, San Luis Potosí, Tabasco, Tamaulipas and Veracruz. The natural gas production in Lakach’s reserves is estimated to begin in 2013 with a production level of approximately 400 MMpcd. Principal Products Pemex Premium UBA: low sulfur content and higher octane rate, developed for automobiles with catalytic converter and high compression engines. Pemex Magna: lead-free gasoline produced for automobiles with catalytic converter and high compression engines that require at least 87 octanes. Pemex Diesel: fuel for heavy vehicles and mass transportation systems with high compression engines. Special Marine Diesel: fuel for vessels with Diesel engines. Low Sulfur Industrial Diesel: industrial fuel with low emission of pollutants. Fuel oil: industrial fuel for burners, heaters, boilers, electric generator, and major vessels. Aviation fuel: fuel for aircrafts equipped with Otto cycle engines. Turbosine: fuel used in aircrafts with turbine engines. Paraffins: raw materials used in the lubricating oil industry, among others. Others: naphta fuel, gas solvent, oil coke, citroline, asphalts and basic lubricants. PEMEX-Refining (PREF) Converts the crude oil into general-use fuels such as gasoline, turbosine, diesel and fuel oil in the six refineries located in the states of Nuevo León, Tamaulipas, Guanajuato, Hidalgo, Veracruz, and Oaxaca and distributes these fuels across the country through 77 storage and distribution terminals. 2008 Relevant Aspects 2009 Planned Actions The total crude process decreased 0.7% with respect to 2007, mainly due to out of specifications water and salt content, excess of fuel oil inventories in the Tula refinery, and higher maintenance activity than programed. • Announcement of the location of PEMEX’s new Refinery During 2008, the oil fuels decreased 1.4%, in comparison with 2007, from 1,511 to 1,490 Mbd, primarily due to lower crude processing. The fuel oil production decreased because of a higher use of deep conversion equipment use, and GLP’s because of a lower production of natural gas liquids. The number of service stations increased to 8,351 on December 31, 2008, 5.2% more than the already existing 7,940 on December 31, 2007. • Supply of low sulfur content fuels first to every metropolitan area, and then to the rest of the country, in order to distribute UBA fuels for public mass transportation systems, private and school transportation OUTSTANDING INITIATIVES Ethanol in Gasoline Pilot Test The Program of PEMEX-Refining to Renovate its Distribution Fleet Valorization of Used Catalyzers in the Refining Processes • Conclusions of the rehabilitation, upgrading and maintenance of the sulfur recovery plants at the refineries in Salamanca and Salina Cruz • The wastewater treatment plant constructed at the Madero refinery to start its operation • Conclusion of the water efficiency diagnosis in critical facilities PEMEX-Refining suffered net losses of 119,500 MM$, 73.8 billions of pesos more than the loss registered during 2007, as a consecuence of a decrease in the refining variable margin. Social Responsibility Report In industrial matters, the National Refining System (SNR, Spanish acronym) processed 1.261 MMbd, practically the same amount as the previous year. However, despite the international situation characterized by high crude prices, during 2008, the refining variable margin was of only 2.30 dollars per barrel, in comparison with 7.0 dollars during 2007. 3 On July 30, 2008, PEMEX sent to the National Congress a study on the viability of a new refinery in Mexico. The project considers a coking configuration refinery with a capacity of 300 Mbd of Maya crude and capacity to produce 142 Mbd of ultra-low sulfur gasoline and 94 Mbd of intermediate distillation products. GRI 2.5 Principal Products Natural gas: fuel that is for both domestic and industrial heat generation LP Gas: mix mainly composed of propane and butane, for domestic use Basic petrochemicals: ethane, propane, butane, pentane, hexane, heptane, raw material for lamp black, naphthas, methane. Methane is also used as raw material for petrochemical processes. Sulfur: byproduct from the sweetening of sour gas and oil refining. PEMEX-Gas and Basic Petrochemicals (PGPB) Processes natural gas and develops basic petrochemical products and liquefied gas in its ten Gas Processing Centers (CPG, Spanish acronym) in the states of Tamaulipas, Veracruz, Tabasco and Chiapas, and is responsible for transporting and marketing these products. OUTSTANDING INITIATIVES PEMEX 2008 4 Succesful Sustainable Projects at Burgos’ Integral Asset Remediation of the Environmental Liability in Texistepec 2008 Relevant Aspects Planned Actions for 2009 The natural gas processing on mainland decreased 1.0% with respect to 2007, as a consequence of less availability of humid sweet gas and condensed products. PEMEX-Gas and Basic Petrochemicals made a net profit of 2.3 billions of pesos, 2.7 billions of pesos less in comparison with the reported in 2007. This is primarily due to lower processing levels along with higher LP Gas prices within the international market On December 4, 2008, PEMEX announced the construction of the Tamazunchale - San Luis de la Paz - San José Iturbide gas pipeline in Guanajuato to transport 400 MMpcd of natural gas towards the center and west of the country in order to supply the new Federal Electrical Commission (CFE, Spanish acronym) plants operating in the Valley of Mexico and Salamanca. The project will be developed by the private sector, with an estimated investment of 7.1billions of pesos and will start operations in 2011. The certifying company Bureau Veritas recertified PGPB’s Quality Management System ISO-9001: 2000 version. The aforementioned certification covers the processes of production, transportation, marketing, planning, human resources, maintenance, safety, supply, finance, accounting and costs. PGPB develops cogeneration projects on energy efficiency under the Clean Development Mechanism (CDM) with an estimated reduction of 484,829 tCO2e/year. DCO/PGPB together develop cogeneration projects (CDM projects) with an estimated reduction of 962,456 tCO2e/year. The PGPB Gas Transportation Pipelines and the Identification and Measurement of Fugitive Gas Emissions in Orizaba, Ver. and Monterrey, N.L. pipelines are among the 2008 projects supported by Methane to Markets. • Construction of a cryogenic plant at CPG Poza Rica with a processing capacity of 200 MMpcd to process the increasing offer of humid sweet gas from ATG. The estimated investment is of 2.7billions of pesos • Installation of a liquid-elimination system in the regions of Nuevo Laredo and Veracruz • Installation of a Nitrogen Rejection Unit (NRU) in the Southeast region • Implementation of natural gas pipelines infrastructure projects that connect to the National Pipeline System in coordination with the regulatory entities Principal Products Methane Derivatives: ammonia and methanol Ethane Derivatives: raw materials for the plastics industry Aromatics: petrochemical chain for the production of inputs for solvents, sealants, and paint industry; among others Propylene and derivatives Others: glycols, reformed fuel, oxygen, hydrogen, nitrogen, hydrochloric acid, muriatic acid, hexane and heptanes. PEMEX-Petrochemicals (PPQ) Develops and markets a variety of raw materials for the country’s chemical and petrochemical industries, including methane and ethane byproducts, manufactured in the eight Petrochemical Complexes (CPQ, Spanish acronym) in the states of Chihuahua, Veracruz, Hidalgo, and Puebla. PPQ is responsible for transporting and marketing these byproducts. OUTSTANDING INITIATIVES 2008 Relevant Aspects 2009 Planned Actions 4.16 MMt of petrochemicals were produced during 2008, 7.0% more than the previous year. • Design and promotion of practical schemes of association with the private sector in order to develop low investment projects, such as PPQ-UNIGEL (Acrylonitrile) The petrochemical production increased 1.8% with respect to 2007, from 11,757 to 11,973 Mt. This variation is essentially due to a higher ammonia production as a result of a higher demand for urea; and higher methanol production because of a favorable market situation. These increases were partially counteracted by lower volumes of vinyl chloride, paraxylene and propylene. PEMEX-Petrochemicals suffered net losses of 18.7 billions of pesos, 2.6 billions of pesos more than the loss registered during 2007. This was caused by an increase in the price of raw material and the cost of reserves for labor liabilities caused by the application of NIF D-3 (Employee Benefits). Cogeneration Projects Jaguaroundi Ecological Park Substitution of Chlorine Biocide by Chlorine Dioxide Conservation Actions in Alvarado Wetlands, Veracruz • Construction of a cryogenic plant at CPG Poza Rica with a capacity of 200 MMpcd to process the increasing offer of humid sweet gas from ATG • Continue plans for the Project for the Modernization and Capacity Increase of the Aromatics Train at the CPQ Cangrejera, in Coatzacoalcos, Veracruz. Operations are expected to begin in 2012 • Collaboration of PPQ on UNEP’s creation of a guide about life cycle analysis in the Oil Industry in Latin America Social Responsibility Report Customer satisfaction level with respect to response to complaints monitoring was of 0.90 throughout 2008, which means “good” (score between 0.86 – 0.90). 5 One of PEMEX-Petrochemicals’ main works is the Project for the Modernization and Capacity Increase of the Aromatics Train at the CPQ Cangrejera, in Coatzacoalcos, Veracruz, with an estimated investment of 553 MMUS$. By December 31, 2008, the physical progress was of 6.5%. Interview with the CEO Jesús reyes heroles g. g. TOWARDS A LEADERSHIP BASED ON RELIABILITY PEMEX 2008 6 To mark the publication of the tenth version of this Report, we interviewed Dr. Jesús Reyes Heroles G.G., CEO of Petróleos Mexicanos, in order to get his opinion on the challenges facing the country’s largest company and how it intends to deal with them. Q. In the present context, what is the company’s strategic aspiration? CEO. The aspiration of Petróleos Mexicanos is to continue being the axis of energy development in the country. The main challenge for PEMEX is to increase its capacity to provide services to Mexico and continue being a central and reliable driving force of the country’s economic activity. In fact, the company’s Vision is: To be a public company, supplier of energy, sustainable, preferred by its customers, nationally and internationally recognized for its operational excellence, transparency, accountability and the quality its people and products, with presence and leadership in the markets it participates in. During the 60’s and 70’s in the past century, PEMEX marked the direction of industrial activity in Mexico, as well as that of the national petrochemical industry. Fifteen years later, circumstances made the tax load such that it did not allow the company to have the resources necessary to continue growing at an accelerated pace. As a result of this, the basic operational capacities of the company were affected. And even more lamentable was the loss of its capacity for leadership, renewal, modernization and its self-confidence. Neither PEMEX nor the Government of Mexico should have allowed this. We are determined to recover this role. Therefore, the main objective currently is to recover the capacity for growth that will allow us to regain this leadership position. The energy reform, the result of an initiative by President Felipe Calderón, was passed last year by the three main political forces represented in Congress, and provides PEMEX with multiple opportunities to achieve this objective, to be strongly instrumental in the construction of a winning Mexico. Q. What are the main aspects that define this new leadership sought by the company? CEO. The main feature that defines it is maintaining the trust in the company of all those with whom Petróleos Mexicanos shares the future. For this, the situation and context of PEMEX should be taken into consideration. Both are different to those of the past, to other international companies in the industry and, even, to other Mexican public companies. Hence the relevance of the approval of the Energy Reform, which represents a Mexican solution to improve the regulatory framework in which PEMEX operates. As a result of its approval, Petróleos Mexicanos will be able to adopt best practices in terms of corporate governance. The company now has more operational and financial flexibility, a more appropriate contracting framework for its activities and a tax regime that recognizes the particularities and complexities of PEMEX’s tasks. The reform also constitutes an expression of trust by the Mexican society towards its national oil company. This trust arises from the historical trajectory of PEMEX, since it continues to comply in a timely and efficient manner with the supply of hydrocarbons and fuel; from its attitude of solidarity towards the communities where it operates. Therefore, the Reform represents a challenge and a responsibility of great significance for PEMEX. All of us who work in the company should implement this reform with efficiency, imagination, promptness, and commitment to Mexico and to Petróleos Mexicanos. After the passing of the Energy Reform, citizens view PEMEX differently. They expect different results from the company, an expectation that places transparency and fighting against corruption as central elements of its institutional strategy. The second key aspect of this new strategy is environmental. Today, nobody in PEMEX considers environmental aspects as secondary or merely fashionable. Nowadays, in energy companies, the conservation of the immediate surroundings and global environmental aspects are a central part of business management. Thus, the environmental factor is as relevant as the safety of operations in PEMEX. Therefore, the company should be characterized by its leadership in both aspects, nationally and internationally. Social Responsibility Report Unfortunately, sometimes the great driving forces to generate improvements and changes in companies arise from events or situations that underline the need for action in a different and more decisive way. The accident at the Cactus plant in 1996 established the guidelines for a new operational safety culture in PEMEX, which led it to achieve, in 2008, the lowest accident rate since the Safety, Health and Environmental Project System was launched. This is not the result of a one-day effort, nor a one-person effort, but of the work done during more than one decade and the commitment of the whole organization, which has changed its culture. As a consequence, today PEMEX can firmly state that safety is an element that has been introduced in its management and business model. PEMEX is much more prepared to face the risks of its daily operations, but this does not imply being satisfied: regarding accident rates, the goal is zero. In relation to the environment, it is also necessary to consolidate the conservation and eco-efficiency criteria in all activities and business projects. The great challenge is to improve environmental management, but neither Mexico nor PEMEX have a decade to achieve this. It is urgent to extend and broaden the actions taken by the company in this regards. Thus, efforts should be doubled to ensure that, in the near future, environmental commitment becomes part of the recognizable performance of PEMEX. Q. In the nine previous reports by PEMEX, we have read about the constitution and consolidation of these new responsibilities: how do you plan to boost this new leadership model in the organization? CEO.Everyday, we work to specify and disseminate a clearer idea of where the company is to evolve. However, there is still a long way to go. Defining a leadership model is simpler than putting it into practice, and much easier than making the results perceptible to the PEMEX community and the citizens. It is critical for directors, employees and workers to be convinced and fully able to carry out the ambitious project that the Mexican society has entrusted to all those who work in PEMEX. Petróleos Mexicanos must make every effort to recover the presence of its engineers in the classrooms of national universities. It is necessary that technicians at PEMEX and the Mexican Petroleum Institute contribute to international publications of great prestige. The company is transforming its recruitment schemes in order to attract true professionals, offering competitive conditions and career plans, where the main attribute is a commitment to excellence in management and long-term value creation, as well as to the company’s mission and vision. Complete generations of workers with great value to PEMEX reach retirement conditions every year. Therefore, it is essential to keep them motivated daily, so that the company can hold on to them as long as possible to take advantage of their talent and experience, in order to transmit these to the following generation. PEMEX should recover the capability to address new generations with attractive proposals, to transmit both the central role of Petróleos Mexicanos in the development of Mexico and the spirit of leadership that should motivate all oil workers. Q. Is there any current project that shows this new way of doing things sought by PEMEX? CEO. Creativity is beginning to characterize many of the current projects of Petróleos Mexicanos. An example of this may be the exploitation project in Chicontepec, known as Gulf Tertiary Oil. The success of this project requires a radical change in the way the company acts. In order to make the productive activities of PEMEX viable in Chicontepec, it is necessary to undertake a sustainable community development project. The program is focused on maximizing local employment while developing the technology and infrastructure needed to create higher value for the company and the community, in terms of the environment. This project is the first that was designed in accordance with the above-mentioned approach, but is not the only one. This project is also a milestone for PEMEX. Q. Making a balance of the period which this report refers to, what is your appraisal for the year 2008? CEO. Last year there were mixed results. In terms of crude oil production, the results were not good; this was due to a combination of very particular and incidental factors, though. Cantarell stopped producing 236 mbd and total production decreased 451 mbd on average compared to the year before. On the other hand, it was an excellent year regarding exploration. The reserve replacement rates for crude improved more than many years ago: 102% for 3P and 71.8% for proven reserves (1P), in comparison with 60% and 41% in 2006, respectively. This is a great achievement for the company. In 2008 some important projects started to materialize, especially in refining. After two years of work to implement a Comprehensive Project Development System (SIDP, Spanish acronym), of promoting and achieving changes in the regulatory framework in order to improve the bid processes and works execution, advances can be shown in projects such as “clean fuels”, plant reconfigurations and new capacity, among others. In 2008, PEMEX operated with a tax regime more appropriate to its activities. This is important for the company since the necessary resources were available promptly to invest in PEMEX’s projects. The regime authorized during 2008 for 2009 recognizes that the new projects of exploration and production are more expensive than those developed in the past. Last year was also good regarding labor relationships. The transparency that characterized the negotiations of 2007 and 2008 has facilitated a frank and constructive dialogue between the company and the Mexican Republic Oil Workers Union (STPRM, Spanish acronym). The agenda agreed upon with the union is the basis for joint advances in key matters for the future of the company and it shows the desire of both parties to engage in dialogue. These are promising signs for the review of the collective agreement in July 2009. Q. Much has been said and written about the Reform; according to your understanding, what are the matters that will most influence the strategic design of PEMEX? CEO. The year 2008 will be remembered as the year of the Energy Reform, of PEMEX´s reform. During the discussion process on said Reform, during which PEMEX provided information on its needs with transparency and timeliness, the Mexican society demanded that Petróleos Mexicanos should be given an opportunity to improve. This opened the door for the Reform initiative, presented by President Felipe Calderón, to evolve and yield to significant changes for PEMEX. The reform was mainly a response to the need for solving the future supply of hydrocarbons and fuel in the country, but it goes further. When analyzing the Energy Reform, there is no doubt as to how society perceives the solution to the issues facing PEMEX: with greater transparency, participation and responsibility. Efficiency programs, operational improvement and financial strengthening are the central part of this Reform. Undoubtedly, the priority of these challenges in the business agenda has increased from the very moment of the Reform’s approval. In addition, the Petróleos Mexicanos Act provides instruments aimed at achieving greater commitment from the company to society and, in the same way, from society to the company’s future. Clear examples of this are, on one hand, the national suppliers’ development program and, on the other hand, the population’s participation in PEMEX’s funding, through the “citizen bonds”. The former is due to a historical demand of small and medium-size Mexican companies, who want to participate more in the activities and projects of PEMEX. PEMEX now has the power granted by this Act to boost the suppliers’ development program, with special attention to national suppliers, which will enable setting medium and long-term commercial relationships, as well as favoring the strengthening and development of small and medium-size companies to supply and build PEMEX. The citizen bonds, whose performance will be linked to the financial results of Petróleos Mexicanos, will allow for a greater societal oversight on the operation and performance of the company. Besides, this instrument will arouse the interest of many Mexicans to better understand the effect that decisions by the government agencies and regulatory entities have on the company’s economic development and, therefore, on the return of the bond holders. The Petróleos Mexicanos Act provides for the designation of a Comptroller, who will be a member of the Board of Directors of PEMEX, to be responsible for taking care of the bondholders’ interests. Q. In your opinion, how will the Petróleos Mexicanos we will see in the following years be? CEO. PEMEX will be a leading company once again. Its leadership will be focused on generating trust in its operational capacity, performance, results, financial strengthening and response to customers’ needs; it will also gain the trust of the Mexican population in general on the transparency in its management and, especially, the quality and honesty of its people. This will confirm people’s perception that PEMEX is there whenever it is needed. However, it is also essential that oil workers have faith in themselves. None of the results expected from PEMEX by the society will be possible if those who should achieve them do not believe in their own capacity to do so, if they do not acquire a feeling of commitment in this respect. For the year 2012, PEMEX will be a company with more international presence and acknowledgement, with a human team that will be enriched, motivated and able to participate in businesses that make Petróleos Mexicanos an admired, robust and solid company that future generations of Mexicans feel proud of. 7 GRI 3.6, 3.3, 3.1, 3.5, 2.3, 4.4 a 4.17, 3.2, 3.9, 3.11, 3.8, 3.7, 3.10 Principles that Govern this Report The purpose of the Social Responsibility Report is to measure, disclose and account for information to be given to the internal and external stakeholders of PEMEX and its four Subsidiaries regarding sustainable development goals. It is intended to provide a balanced and reasonable annual representation of the company’s sustainable actions. • GRI G3 Sustainability Reporting Guidelines from the Global Reporting Initiative (GRI) Within a sustained practice of transparency and accountability adopted by the organization, the 2008 Social Responsibility Report of Petróleos Mexicanos is hereby presented for the reader’s consideration. This Report aims to inform every year about its sustainable management and development, including economic, environmental and social aspects of its Subsidiaries and Head Office. For this reason, several issues are identified as material for their importance to the Organization, during the period of January the 1st to December the 31st 2008. The selection of the issues reported and the quality assurance of this Report are based for the fourth consecutive year on international criteria, such as the AA1000 Standard promoted by AccountAbility, the GRI G3 Sustainability Reporting Guidelines of the Global Reporting Initiative (GRI), and the Principles of both the Extractive Industries Transparency Initiative (EITI) and the Global Compact from the United Nations. All the above are considered by companies interested in Sustainability Reporting as the most commonly used and accepted criteria when presenting their Report to stakeholders, to society and to be used for their own purposes. • AA1000 Standard from AccountAbility In recent years Sustainability Reporting has increased as a result of the growing concern of stakeholders from different sectors with the social, economic and environmental performance of organizations that guarantee to possess high quality and credible reports. For this reason, AccountAbility has developed the AA1000 Assurance Standard as a guide of the key elements for organizations desiring to assure their report process, based on results of their main systems, processes and competencies. This report is based on the 2003 version of the AA1000 Assurance Standard, taking into account the Principles of inclusivity: as a commitment to identify impacts among the three sustainability dimensions; materiality: as a principle to state whether the Reporting Organization has included the information required by its Stakeholders; completeness: as a principle to evaluate the extent to which the Reporting Organization can identify and understand material aspects of its Sustainability Performance; and responsiveness: as a principle to evaluate whether the Reporting Organization has responded to Stakeholder concerns, as well as to an adequate communication. For further information regarding AA1000 series, visit http://www.accountability21.net/. The Global Reporting Initiative, a network comprised of specialists from 20 countries, has elaborated a guide for the sustainability reporting process, whose current G3 version, contains the Principles that define the report content and assure the quality of the reported information, including the standard disclosure of Sustainability Indicators, among other disclosure articles. Its main Principles are: materiality, stakeholder inclusiveness, sustainability context, and completeness (which determine the report content), and followed by the Principles of balance, comparability, accuracy, timeliness, reliability, and clarity (which determine the quality of the information). Consequently, their application was sought during the reporting process and it is reflected throughout the pages of this document. The GRI Application Level for this Report is A+ and it has been confirmed by the Global Reporting Initiative. For further information regarding the GRI initiative visit http://www.globalreporting.org/ • UNITED NATIONS Global CompacT The Global Compact Initiative is intended to strengthen corporate social responsibility. It is integrated by the Global Compact Office together with five UN agencies: the Office of the United Nations High Commissioner for Refugees, the International Labor Organization (ILO), the United Nations Environment Programme (UNEP), the United Nations Industrial Development Organization (UNIDO) and the United Nations Development Programme. PEMEX adopted the Global Compact Principles and sends out, since 2006, a report entitled “Communication on Progress”, which informs about its level of compliance with such Principles. For further information regarding the Global Compact visit: http://www.unglobalcompact.org/Languages/spanish.html and http://www.pactomundial.pemex.com • Extractive Industries Transparency Initiative (EITI) Money derived from the oil, gas, and mining industries in many countries is often associated with poverty, conflicts of interest and corruption, due to the lack of transparency and accountability regarding the amounts companies pay to governments, and the revenues the government receives from the same. The Extractive Industries Transparency Initiative (EITI) aims to strengthen governance by improving transparency and accountability in the extractive sector and ensuring that the economic benefits obtained from the extractive industry are shared by society. The EITI is a voluntary initiative backed by coalition of governments, companies, civil society groups, investors and international organizations. The EITI has an ongoing process, along with other tasks, to improve budgetary practices in the public sector through which citizens can demand accountability from their governments on the use of the resources from the extractives activities. PEMEX signed up for this initiative in September 2006 in order to improve transparency, accountability and work against corruption in all its operations. For further information regarding EITI visit: http://eitransparency.org/ On the other hand, maturity is understood as the level of attention companies within the sector pay to a certain issue. Both the “Materiality Study” and the consultation process carried out with the Citizen Participation Group (described in the Appendix on the Citizen Participation Group) and the Stakeholders through two workshops and online surveys for feedback regarding PEMEX’s last report, Sustainable Development Report 2007, have contributed to the compliance with the criteria above-mentioned, and to the response (third Principle of the AA 1000 AS) to primary concerns expressed by PEMEX’s stakeholders. It is worth stressing that the consultation processes carried out with representatives of PEMEX’s internal and external stakeholders, met the objective of obtaining feedback about their perception of the Sustainable Development Report 2007, regarding positive as well as negative aspects, to identify areas of opportunity for the 2008 Report, in content and in quality and credibility of the information, among others. The issues identified through the materiality study and the stakeholders’ feedback as those with a higher risk level for PEMEX are Climate Change, Social Impacts in Communities and Operations/Exploration and Production. Therefore, these issues require special attention for their management. In general, stakeholders share the idea of a Report intended for the general public and not only a sector-specific Report, with a perception of credibility, to be seen as the document’s responsiveness towards its issues for the benefit of all the organization’s stakeholders. Report Assurance Process KPMG Cárdenas Dosal, S.C. verified the information contained in this report, according to the scope and conditions established in the assurance letter included in this document. This activity was completed with an international group of KPMG examiners from the offices in Mexico and Spain. The assurance process included visits to 11 Work Centers, where the examiners reviewed the information generation process that feeds PEMEX systems, interviewed employees in the corporate units and Subsidiaries, and examined the accounting methods of the security and environmental protection data. The conclusions of the findings obtained throughout the course of the review are included in the assurance letter in this document. Recommendations for improvements are included in a report that KPMG submitted for analysis by PEMEX’s Corporate Operations Office. The non-financial information included in this Social Responsibility Report corresponds to the Head Office and its four Subsidiaries, except for environmental related information that is limited to information derived from the industrial operations performed by the Subsidiaries, and other specific cases described in this report. This report does not contain non-financial information on the “Subsidiary Companies” as defined in the Annual Report. The Company implemented the SISPA system in 2001. This system is used to prepare a monthly on-line report on Industrial Safety and Environmental Protection for each Work Center. The information is uploaded in each Center and is processed and compiled for all the entities. Said information provided the statistical basis for the gas emission data herein reported, such as greenhouse gases, and the production and consumption of raw water. In the same manner, the PEMEX-SSPA management system facilitated the consolidation and compilation of the information in matters of safety, health, and environmental protection. The financial data was obtained mainly from PEMEX’s public information, such as PEMEX Financial Results Report from December 31, 2008. For further information, visit www.pemex.com. PEMEX shows its commitment to society by means of improvement in the quality of the information and transparency in the disclosing process, and continues its effort to contribute to a sustainable development model in our country. Limitations on the information The measurement of data was accomplished by applying the techniques defined in the GRI G3 in order to respond to the Indicators and PEMEX’s corporate guidelines, from which we may highlight the following: • Air emissions: The air emissions are estimates based on the year 2000 Supplement F to the EPA AP-42 emission factors, and the schiometric calculations derived from the composition of thermal oxidation flows in each sulfur recovery plant and in the vent and burn processes • Spills: This Report only provides information regarding hydrocarbon spills that occurred in the pipelines and facilities registered by the Work Centers in SISPA. Spilled volumes are estimates and do not include intermittent leaks in pipelines or equipment • Frequency and Severity indexes: The frequency and severity indexes do not include accidents that occurred on the way to and from work and those work related accidents that were caused by third parties and/or unsafe conditions that are outside PEMEX’s control. The reported indexes do not include the overtime worked by non-union employees • Data related to the Case Studies: The data contained in the Case Studies are estimates made by the responsible parties in the Subsidiaries, to the best of their technical knowledge. PEMEX does not have any other support documentation for Case Studies than the documentation contained in its critical review • Data concerning previous years: The continuous inventory improvement process may that corrections have been made to information published in reports in prior years. These corrections are due mainly to improved estimate calculation factors or to the inclusion of data from other sources (facilities) that were not accounted for at that time 9 The Company completed a “Materiality Study” to identify the concerns that affect the Company’s stakeholders or have the potential to put its reputation at risk, and learn about those aspects of Sustainability that are relevant to the sector and PEMEX, in particular. The issues identified during the analysis were assessed in terms of risk and maturity. Risk is understood as the attention provided by the groups consulted (institutional investors, companies, associations in the sector, media, NGOs, social entities, and international public agencies) to each one of these matters. It could be understood that such attention carries a reputational risk for the organization. Scope of the 2008 Social Responsibility Report Social Responsibility Report Materiality Study and Stakeholders Feedback GRI 4.17 Citizen Participation Background This is the fourth year that Citizen Participation has supported PEMEX in defining and evaluating the most relevant issues tackled in this 2008 Social Responsibility Report. At the present time, this collaboration is given through the Citizen Participation Group (GPC, Spanish acronym) which is integrated by 14 civil society representatives involved in the company’s regular activities as well as environmental and sustainable development specialists. Members of the Citizen Participation Group Gustavo Alanís Ortega Director of the Mexican Center of Evironmental Law, CEMDA GPC Operation From early January to late May, the GPC met several times with PEMEX’s personnel and management, with the purpose of considering the issues to be reported and defining the questions to be asked to PEMEX. The GPC scored PEMEX’s answers and suggested proposals and made recommendations regarding the pertaining matter. Recommendations and proposals of the Citizen Participation Group regarding the 2008 Social Responsibility Report of Petróleos Mexicanos • To provide quantitative data on the corresponding number of projects regarding the reduction of greenhouse gas emissions (GHG) and their respective budgets, on the development of studies and projects for the incorporation of alternative energies, or, on studies that allow considering technical-economic advantages and disadvantages of adding biofuels to traditional fuels in the face of the national and international financial crisis • To indicate the instruments used by PEMEX to internalize the sustainability criteria in the management, operation and labor culture practices, besides the development of capacities in its technical and operational areas • To indicate the existing starting points for the environmental considerations within the Company’s practices • To provide numerical data regarding the energy intensity of processes, as well as the follow-up of the efficiency of projects, which because of their specific importance or scale, are critical for PEMEX’s environmental performance • To indicate if they have base lines and goals as well as measures to be adopted in case of non fulfillment of efficiency goals • To mention the new guidelines regarding the management of grants and donations • To point out how the “Green Purchases” work and ensure that all legal regulations are properly implemented • To broaden the training of contractors on the subject of sustainability and include the result of the audits carried out together with the feedback of said audits in training courses regarding employees’ safety Main Proposals by GPC • To carry out analysis and reflection workshops for the Citizen Participation Group and those responsible for every subject identified as relevant in order to increase the inter-relation with core actors, exchanging opinions on how to optimize some processes and, in the case of GPC, transmitting the vision that society has about the company’s development. These meetings could be held in the months following publication of the 2008 Social Responsibility Report • To determine the questions to be asked for the 2009 SRR between October and November of the current year, in order to have enough time and so systemize the previous experiences and differentiate between conceptual issues and those that require special indicators for their follow-up • To ask sustainable development related questions that go beyond the environmental aspect, and include others related to claims, judiciary-environmental issues and rendering of accounts • To hold a GPC-PEMEX meeting as soon as the questions to be asked to Petróleos Mexicanos have already been formulated, in order to exchange points of view on how the company will respond to these questions to straighten out this process • To underline the need of disseminating internally and externally the SRR, so that a change factor can develop within the company to support improvement in the reputation of the institution Evaluation of Petróleos Mexicanos’ Answers Regarding the GPC’s Questions about the 2008 Social Responsibility Report The Citizen Participation group drew up 19 questions to be asked about the 2008 Social Responsibility Report with regard to Energy Reform, Sustainability, Climate Change, Environmental Regulations, Biodiversity, Sustainable Regional Development, Claiming Industry, Safety, Public Consultation, Transparency and Fight Corruption, among others. The questions asked by the GPC to PEMEX and their pertaining mark are as follows: Antonio Azuela de la Cueva PhD, Senior Researcher “A” of the Institute for Social Research, UNAM Juan Carlos Belausteguigoitia PhD, Lead Environmental Economist, LCSES, World Bank Pedro Buonomo Infrastructure specialist to the Inter-American Development Bank, IDB Verania Chao Rebolledo Environmental and Energy Programs Officer of the United Nations Development Programme UNDP Exequiel Ezcurra Real de Azúa PhD, Director of the University of California Institute for Mexico and the United States, UC MEXUS José Antonio González Azuara Director of the Pico de Orizaba, Cañón del Río Blanco and Cofre del Perote National Parks, National Commission of Protected Natural Areas, CONANP (Spanish acronym) Boris Graizbord Ed Coordinator of the Advanced Sustainable Development and Environment Studies Program, Mexico LEAD of the Mexico College Paulina Grobet Vallarta MSc, Adviser of the United Nations Development Fund for Women, UNIFEM Alejandro Guevara Sanginés PhD, Director of Social Studies, Universidad Iberoamericana Ellis J. Juan Representative in México of the Interamerican Development Bank, IDB PEMEX 2008 10 Alejandro Lorea Hernández Executive Director of the Commission of Studies in Private Enterprise Sector for Sustainable Development, CESPEDES Pablo Mulás del Pozo PhD, Director Executive of Mexican Association for the Energy and Sustainable Development, AMEDES (Spanish acronym) Graciela Teruel Belismelis PhD, Academic Councilor of the National Council for the Evaluation of Social Development Politics, CONEVAL MEMBERS OF THE CITIZEN Questions about the 2008 Social Responsibility Report of PEMEX Proposed mark Questions by GPC Very bad 0-20% 1 What is the strategy and specific actions that, arising from the Energy Reform, will affect –from the governance view point and the recognition that transparency and the rendering of accounts will allow the strengthening of the citizens’ credibility towards the institution- the development and the decision-making of the government organizations; the internal relationships of the public sector; the relationships with customers, suppliers and contractors; the relationships with the labor union and with society, including impacts on the environment and the measures to control them? 2 What are the strategies and specific actions that PEMEX will implement as of this year so as not to affect or have an impact on the goals established by the Federal Government related to the reduction of the greenhouse gas emissions (GHG), or in order to continue with the studies and projects developed for the incorporation of alternate energies or, those studies that allow weighing up technical-economic advantages and disadvantages of adding biofuels to traditional fuels and, in general, so that the national and international financial crisis does not affect the environmental protection and improvements? 3 With the purpose of internalizing the sustainability criteria in management, operation and labor culture, what are the specific actions to be taken by PEMEX to develop the capacities of its technical and operational areas? 4 How does PEMEX measure the efficiency and effectiveness of the Report on Sustainable Development as an instrument for the rendering of accounts? 5 What indicators system is used or is to be used by PEMEX to measure and prove to the authorities the level of compliance with the regulations as regards environmental, safety and health matters? 6 What is the investment recorded by PEMEX to comply with the commitments acquired in the Environmental Impact Statements that the company presents to the federal environmental authority, what are the internal control systems used to follow up each Environmental Impact Statement and the internal procedures used to achieve a good communication between: a) the specialists who draw up the Impact Manifests, b) the work executors, and c) PEMEX’s personnel? 7 What is the role of PEMEX in the generation of knowledge on the effects on biodiversity and the functioning of ecosystems in the areas where its work and activities are carried out, what studies and research has it carried out, how does it spread the information, and in what way does it include in its production cost analysis, recovery costs for ecosystems and the cost of use and maintenance of water supplies? 8 What is the company doing in oil regions to boost a sustainable regional development strategy that contributes promoting attention to social problems arising from oil activity and what evidence is there of administrative and audit participation in the generation of processes that facilitate said task? 9 What program is being developed and what is the time scale to have the system operating in order to end the emission into the atmosphere of the following gas mixture: natural gas and nitrogen? 10 What program does PEMEX have to promote the rational use of the oil products that it produces and sells to consumers and, if it has one, what is the follow-up to measure its impact and effectiveness? 11 Is there a quantitative and systematized follow-up of the results arising from these projects and what has been the impact on the energy intensity of these processes? 12 What is the follow-up and assessment mechanism or system used by PEMEX to ensure the transparency in the distribution of its resources allocated through grants and donations? 13 What has PEMEX done institutionally to avoid legal claims and thus avoid falling in social blackmail which most of the time is unfounded? 14 What criteria or guidelines does Petróleos Mexicanos employ to make “Green Purchases” and thus assure that its suppliers sell products that are friendly environmentally? 15 What are the consulting processes with specific parties and communities carried out by PEMEX in its activities? 16 How do you assess the efficiency of the agreements reached? 17 What are the policies PEMEX follows to avoid and combat corruption and what are the follow-up measures to guarantee the efficiency of the preventive and corrective actions? 18 What training programs does PEMEX have regarding workers’ safety? 19 How does it ensure that its contractors carry out these programs? Bad 21-40% Fair 41-60% • Good Very Good 61-80% 81-100% • • • • • • • • • • • • • • • • • • Social Responsibility Report 11 Note: The answers to this questionnaire may be found at www.pemex.com in the section on Sustainable Development. PEMEX 2008 12 01 Development of the Nation Development of the Nation Commitment to the Nation in Strategy PEMEX and Sustainable Development Channels of Communication with Society Reinforcement of Mexico’s Oil Company Pledged International Commitments Distributing the Value Generated to the Nation Technological Innovation 2008 Action Plans Reinforcement of Mexico’s Oil Company Strategic Guidelines: I. Productivity, efficiency and project management II. Physical and industrial safety and environmental protection III. Management and accountability IV. Modernization, internationalization and customer service Historical Commitment to Sustainable Development Core Actions of Sustainable Development I. The capture of operational opportunities II. Environmental community responsibility III. Investment sustainability Communication Mechanisms with Society Communication Measures with Stakeholders I. Energy Reform based on an agreement of all major political parties and with the stakeholders II. Web site with access to the company’s information III. Citizen Service System for complaints, claims, etc. Legal Framework The New Energy Industry Legal Framework I. Regulatory Act of the Constitutional Article 27 as regards the oil industry II. Organic Act of the Federal Public Administration III. Hydrocarbons National Commission Act IV. Energy Regulatory Commission Act Assuring the Future through Technological Innovation Technological Innovation Strategic Lines I. An increase in the capacity to acquire and incorporate technologies II. The capture of additional resources for non-reserved activities III. Cooperation Agreements on technological exchange Petróleos Mexicanos has been the Mexican oil company for 70 years, conscious of the great challenge when it comes to guarantying the sufficient supply of quality fuels, oil and basic petrochemicals at competitive prices and in accordance with strict environmental protection regulations, thus complying with the needs of the Mexican people. PEMEX is committed to contribute to the communities’ sustainable development and to protect the environment; to be focused on satisfying the needs of its customers and final consumers; to be more transparent; to have suppliers committed to the company; and to establish more efficient processes that allow a lighter Organizational Structure to bridge gaps in matters of productivity. GRI 4.8, management approach Commitment to the Nation in Strategy Mission “Maximize the value of hydrocarbons and their components to contribute to the nation’s sustainable development” Corporate Values 1. Integrity 2. Innovation 3. Competitiveness 4. Sustainability 5. Social commitment Strategic Guidelines I. Productivity, efficiency and project management Development of the Nation Commitment to the Nation in Strategy PEMEX and Sustainable Development Channels of Communication with Society Reinforcement of Mexico’s Oil Company Pledged International Commitments Distributing the Value Generated to the Nation Technological Innovation Establish a homogeneous system for the comprehensive management of investment projects •PEMEX seeks to strengthen its system in charge of the efficient management of investment projects Savings and efficiency margin is essential in a company where 65% of its total budget is assigned to investment PEMEX 2008 14 01 Improve operations to increase productivity and efficiency •PEMEX must operate with optimal efficiency to maximize the value of national resources PEMEX’s Non-scheduled Shutdowns Index is higher than the international standard, which is reflected in a lack of confidence and availability of equipment, non-compliance with operational programs and production losses. It is an important challenge for the company to reduce this index Optimize human resources •PEMEX needs to improve labor conditions and raise its productivity levels, both essential factors to transform PEMEX into a more solid company Among the issues to address: redefinition of the Corporate Structure, professionalization of frameworks, revision of the Recruitment and Hiring Schemes and employee training are of particular relevance II. Physical and industrial safety and environmental protection Consolidate progress in industrial safety •PEMEX needs better practices for more efficient and safer daily activities in the oil industry, thus promoting the protection of the environment and the accidents reduction goal - Efforts have been made in matters of industrial safety, however there are still important areas of opportunity - The emphasis on environmental protection and employees’ health is a priority for PEMEX - As regards maintenance, it should be preventive rather than corrective and should arise form from diagnosis of the facilities Strengthen physical safety in the facilities •A strategic plan is being processed to prevent and mitigate sabotage actions against facilities of Petróleos Mexicanos. This plan arises from a basic principle: the capacity of response to re-establish the operation at the concerning facility The strategy considers: - Reinforcing security in critical protected facilities - Substantially improving of the capacity to respond to re-establish services in critical non-protected facilities - Reinforcing the physical security of the non-protected facilities with electric supply - Reinforcing the physical security of the non-protected facilities with no electric supply - Reinforcing the physical security of marine facilities Modernize the pipeline transportation system •Clandestine Taps - Petróleos Mexicanos suffers from clandestine taps that threaten the population and the environment. Fuel theft constitutes a felony that affects both the company’s assets and the country •Maintenance - As a result of a historic lag of resources, the reliability of product transportation is weak - Thus, an integral management system for the pipeline network is being developed and will be applied to SCADA in all PEMEX - The SCADA system will allow real time monitoring of the entire PEMEX pipeline network operation Strengthen environmental protection actions •Petróleos Mexicanos works according to the sustainable environment guidelines expressed in the National Development Plan (PND, Spanish acronym), and ratifies its commitment to the best environmental practices •As a fundamental concept of Sustainable Development, PEMEX has incorporated in all its projects a preventive principle as regards environmental protection •Beyond compensations and remediations inherent to the operation, environmental protection is today a business key factor for success and its cost is internalized when designing the company’s projects •PEMEX has an Environmental Protection Strategy based on three core actions: - Seize operational opportunities to comply with the regulation and elimination of environmental hazards - Incorporate environmental criteria within the investments and business decision-making - Promote even further responsibility to the community III. Management and Accountability Reorganize to improve corporate governance •PEMEX requires transparency when making decisions and the adoption of quick and efficient response practices to seize opportunities - The adoption of better Corporate Governance practices is promoted - In order to provide a stronger level of transparency, PEMEX is adopting the best information and control systems practices - Strict compliance with Sarbanes Oxley requirements; there is a wide program to establish every procedure comprised in this Act. Nine out of 15 measures are designed to fight corruption Continuous transparency and accountability processes •PEMEX faces a lack of both internal and external trust and reputation. It is imperative for Petróleos Mexicanos to revert this situation - Tenders and acquisitions of supplies and public work programs have been substantially improved with regard to the quantity and quality of the information available to citizens and companies - Increase in the participation of social witnesses in different tenders, in accordance with new guidelines on this matter - Chairman re-assignment in every Subsidiary Internal Control Body (ICB), coordinated by the Corporate ICB - New guidelines have been approved in terms of Grants and Donations, among which, accountability on resources granted is highlighted IV. Modernization, internationalization and customer service Increase the capacity for acquiring and incorporating technologies •PEMEX is interested in subscribing to and expanding non-commercial cooperation agreements with other oil-industries, in line with a strategy of entrepreneurial strengthening at an international level Raising of private resources through investment in nonreserved activities •PEMEX faces significant maintenance and investment gaps, which reduces its operational capacity and safety margins. This situation demands immediate attention - In matters of gas, the institutional and competence scheme is being revised in collaboration with the regulating authorities in order to boost the private investment within the oil industry, including the construction of back-up facilities (“redundancies”) for supply guaranteeing - PEMEX-Petrochemicals is working on the design and promotion of practical schemes of association with the private sector in order to develop low investment projects, such as PPQ-UNIGEL (Acrylonitrile) Develop a subprogram to improve the quality of customer and consumer service •PEMEX aims to know its customers’ and consumers’ needs and preferences in depth, in order to optimize the relationship between the company and the rest of the company’s service chain - Improve product quality and attend customers’ and consumers’ needs - Improve supervision of franchisers and concessionaires - Implement programs and actions for more direct attention to companies - Establish mechanisms to process requests and proposals in matters of supply and contracts for works and services which are undertaken by business organizations Define a strategy for PEMEX’s internationalization process •PEMEX’s goal is to adopt the best practices and experiences of companies with international prestige in order to develop skills that are fundamental to the exploration and exploitation of hydrocarbons •Among the actions related to this initiative are: - Invitations for PEMEX to participate in upstream projects (crude and gas) outside the country -Updating of Strategies to participate in international forums For further information: http://www.pemex.com/index. cfm?action=content§ionID=1& atID=11680 15 Actions for improving management •Petróleos Mexicanos looks for the best way to inform citizens about contracted public works and services, as well as to publish contracting conditions •In order to follow this initiative, the following actions have been implemented: - Standardization of the structures and processes of Information Technologies - Consolidation of the supplies acquisition processes, by means of public bids - Improvement in the accountability of public works, by means of the Electronic Logbook - The relationship between PEMEX and IMP is being redefined to encourage the development, incorporation and implementation of the technical and scientific knowledge that answers to PEMEX’s needs and compatible with IMP’s comparative advantages - More technological alliances with different oilindustry companies are being sought. So far, the agreements with BP, Petrobrás, Statoil and Maersk have been renewed Social Responsibility Report Implement measures to fight corruption •A democratic country and a significant reduction in corruption and impunity, are among the greatest challenges that Mexico faces in the XXI century - PEMEX created the Oil-Industry Works Electronic Logbook in which every relevant matter related to works and service contracts is registered by the technical representatives of a Subsidiary and its contractor - PEMEX-Refining became the first public company to issue electronic invoices for its services and sale of products. This represents an important measure to reduce costs, to make commercial transactions more transparent, improve accountability, and strengthen internal and external reliability and trust GRI 4.12, management approach, 1.2, 4.14, 4.15, 4.16, 4.10, 4.17 PEMEX and Sustainable Development PEMEX has a clear purpose: carry out the strategic activities of the national oil-industry, maximizing the economic value of hydrocarbons on a long-term basis and satisfying the needs of its customers for quality, all of these congruent with the community and the environment. For this purpose, PEMEX’s work has been focused on the following: operational efficiency, sustainable growth, modernization of management and social responsibility, vital issues within the current context for the achievement of the country’s integral development; the mission, the values and the action plans of Petróleos Mexicanos are a reflexion of the will and commitment of its employees. Additionally, contractor companies will be committed, by means of a new clause that will be included in every contract, to invest a percentage of the project’s amount in social and environmental improvements within the oilproducing communities and regions. These resources will be applied in accordance with the operation regulations which have been designed to enhance the environmental, social and economic regional aspects arising from the diagnosis of the project. PEMEX contributes to the Land Management of its oil-producing municipalities and regions, in an effort to assure stakeholders of the economic development related to the oil-industry value chain. Development of the Nation Commitment to the Nation in Strategy PEMEX and Sustainable Development Channels of Communication with Society Reinforcement of Mexico’s Oil Company Pledged International Commitments Distributing the Value Generated to the Nation Technological Innovation Material Issues 01 Along the whole productive chain of the company and in accordance with its values, Petróleos Mexicanos contributes to the nation’s development through different channels, such as tax contribution, collaboration with suppliers, contractors and service providers, grants for initiatives regarding environmental protection, biodiversity preservation, climate change projects, community development and social projects. In line with the PND 2007-2012, the Energy Sector Program (Prosener, Spanish acronym), the Sectorial Program for the Environment and Natural Resources and the 2006-2015 PEMEX Institutional Strategy, PEMEX sets out sustainable development actions supported on three main fronts: 1. The capture of operational opportunities 2. Environmental community responsibility 3. Investment sustainability Sustainability criteria are being incorporated into the company’s investment projects in order to preserve the social, environmental and economic conditions of the communities where these projects are being executed. On the other hand, projects are expected to contribute to the improvement of the communities’ current situation by means of properly diagnosed and planned actions within the context of the project’s strategy, such as PATG, where several national and international institutes elaborated the Sustainable Development model together with PEMEX. The activities of PEMEX and the Ministry of Energy, along with PEMEX’s diagnosis dated March 30, the Energy Reform presented by the President and the debate forums that took place in the Senate of the Republic, all together defined during 2008 the path to be followed by the company and the country’s energy industry. Among the conclusions of the analysis, the issues for the oil-producing industry and PEMEX are as follows: •Issues with higher levels of risk are Climate Change, Social Impacts on Communities and Operations/ Exploration and Production, thus requiring more attention when managing them in order to turn possible threats into opportunities for the company as regards its competitors •Corporate Governance and Risk Management are among the issues with higher risk and less development. These require immediate action and constant follow-up. All of the actions addressed to improve their practices will allow the company to obtain competitive advantages with respect to the rest of the industry •This year, the analysis also included Relations with Indigenous Communities. It is a relatively undeveloped issue within the oil-industry, but with a high risk level. As in the case of Corporate Governance and Risk Management, an adequate management will allow an advantageous position within the industry The more relevant issues were given priority as a result of the “Materiality Study,” which is based on available public information and a benchmark study of 10 international companies. More Relevant Issues: PEMEX 2008 16 Public Sector Relations Corporate Social Responsibility Management Human Rights Biodiversity Emissions Different from GHG Channels of Communication with Society PEMEX establishes communication with its different stakeholders through a reciprocal interaction and appropriate channels of communication with each of them. This 2008 Social Responsibility Report is one of such channels of communication. Complaints and Non-Compliances Channels of Communication The Citizen Service System for gathering complaints, claims and recognitions, is a communication tool generated by the ICB of PEMEX, whose purpose is to provide transparency to its public function. This System helps to carry out the investigation of irregular conduct incurred by public servants, along with the implementation of preventive and corrective actions. The complaint registry is found at http://www.pemex. com/index.cfm?action=content§ionID=116&cat ID=11120 or may be sent by email to the following address: [email protected]. Socialization of Sustainability Actions PEMEX has reported its Sustainable Development performance since 1999. New initiatives and strategies focused on informing the sustainability criteria took place during 2008: 1. Preparation of the 2007 Sustainable Development Report, which follows the Global Reporting Initiative (GRI) principles, and complies with the United Nations Global Compact Principles. •Highest score validated by the Global Reporting Initiative (A+ GRI Checked) •The Citizen Participation Group comprised by opinion leaders from different sectors of the society has been consolidated •The Global Compact recognized as notable the Communication on Progress Report •CESPEDES rated the mentioned Report as “benchmark” in Mexico for this type of publications 2. Internal diffusion of the Sustainable Development Report by means of a 3-month campaign. Such campaign included the integration of written and electronic means, besides the presentation at different Subsidiaries’ Work Centers: Salina Cruz, Monterrey, Salamanca, Tampico, Tula, Veracruz, Poza Rica, Coatzacoalcos, Villahermosa and Ciudad del Carmen. 3. New functions on the PEMEX Sustainable Development Website (http://desarrollosustentable.pemex.com/portal/ index.cfm), such as: the ecological footprint calculator, interactive charts with environmental statistics, and raise awareness sections on Climate Change, which includes a Kids Portal. During 2008, the Sustainable Development anchor site had 68,702 visits, 142.9% more than in 2007. www.pemex.com is the main public means of communication that contains historic, financial and operational information regarding the environmental and Sustainable Development performance of the company. The format RSS (Really Simple Syndication) allows the public in general to subscribe for free and receive updates of Press releases. Stakeholders Interaction and communication mechanisms in the oil industry value chain Suppliers Service and goods contracts, industrial chambers, work meetings, publications, surveys Oil Community Requests for support, work meetings, letters to the Director General Civil Society Government Surveys and perception and transparency polls, campaigns, corporate Website, letters to the Director General Periodic meetings, requests for support, accountability reports Media Press reports, interviews, conferences, press releases Customers Customer satisfaction surveys, remote customer service (Web, phone, etc.) External Stakeholders PEMEX Videoconferences, periodic reports, press releases Formal Power – High Dependence Retired Workers Intranet, labor relations, customer service centers, healthcare services, retirement centers, community centers Formal Power – Low Dependence Active Workers Union Intranet, “Nuestra Empresa [Our Company]” bulletin, internal communications, opinion polls, TV shows streamed over the Intranet Internal Control Entity, Mixed Commissions, Deputy Head Office of Human Resources Medium Influence – High Dependence Low Influence – Low Dependence Social Responsibility Report Analysts 17 Internal Stakeholders GRI 4.8, 2.9, 4.13 Reinforcement of Mexico’s Oil Company The Energy Reform approval empowers PEMEX to initiate a new development stage that will allow it to face the multiple and big energetic challenges concerning both the country and the company. With the Reform approval, the company obtains: •Operational flexibility •Execution capacity with a specific works and acquisitions regime •New budgetary margins, that allow gradually expanding its investments •New and better Corporate Governance •Budgetary and debt autonomy •Transparency and accountability •New tax regime in accordance with today’s challenges Energy Reform • Regulatory Law of Constitutional Article 27 regarding the oil industry • Organic Law of the Public Federal Administration • Law of the National Commission of Hydrocarbons • Law of the Energy Regulatory Commission • Act for the use of Renewable Energies and Financing of the Energetic Transition • Law for the Sustainable Use of Energy • Petróleos Mexicanos Act The Energy Reform sets once again the actions within the national energy and the oil producing fields with an integral and transversal vision of modifications, with those for Sustainable Development being the most representative. Development of the Nation Commitment to the Nation in Strategy PEMEX and Sustainable Development Channels of Communication with Society Reinforcement of Mexico’s Oil Company Pledged International Commitments Distributing the Value Generated to the Nation Technological Innovation The new energy-industry legal framework is now integrated by modifications, additions and derogations of seven Mexican acts: PEMEX 2008 18 01 Act Modified / Enacted Relevant Aspects from the Energy Reform that Impact Sustainable Development Regulatory Act of the Constitutional Article 27 with regard to the oil industry in Article 9 Criteria boosting protection, restoration and conservation of the ecosystems will be followed at all times, as well as legal and regulatory compliance in environment, natural resources, water, forests, wild aquatic and land flora and fauna matters, including fishery. Article 22 of the Petróleos Mexicanos Act Creates the Environmental and Sustainable Development Committee, which will be in charge of developing and monitoring the company’s implementation of programs, in addition to the preparation of reports for the Board of Directors. Act for the Renewable Energies Use and Financing of the Energetic Transition specified in article 21, section II The projects of electricity generation (at least 2.5 MW) from renewable energies will try to promote sustainable rural development in the communities where these will be executed. Within this Act, the Transition and Sustainable Use of Energy Trust is also created, which will allow obtaining financing for the projects. The Sustainable Use of Energy Act creates the National Commission for the Energy Efficient Use The Commission’s main functions are to formulate and issue methodologies to quantify GHG emissions, energy usage and its economic value, and, in general, to regulate the instruments and players participating in the energy efficiency projects. Hydrocarbons National Commission Act The Hydrocarbons National Commission will be the guarantor of the environmental protection and the sustainability of the natural resources, as to exploring and exploiting oil fields. Subscribed International Commitments Main Agreements with Oil-Industry Companies During 2008, PEMEX subscribed 11 non-commercial Cooperation Agreements with international oil-industry companies to strengthen the technological, scientific and personnel training exchange. The Cooperation Agreements comply with the Mexican legal structure and their fundamental purpose is to exchange technological know-how on key topics to develop projects such as deep water exploration and operation, heavy crude oil production and increase of the recovery factor in inland and offshore fields through the application of recovery technologies. Global Compact PEMEX voluntarily assumed this United Nations initiative in January 2006, which was presented for the first time during the 1999 Economic World Forum in Davos, Switzerland. One of its commitments is to inform the progress on the implementation of its ten Principles through a report called Communication on Progress (CoP). Said CoP was integrated for the second consecutive year into the Sustainable Development Report. PEMEX played an important role in the Mexico Statement during 2008, which was presented by a group of entrepreneurs to the United Nations Secretary General. The Global Compact Network in Mexico reiterated its commitment to coordinating efforts to consolidate the Global Compact as a social responsibility platform. Relation Asociación Regional de Empresas de Petróleo y Gas Natural en Latinoamérica y el Caribe (ARPEL) Member Chemical Distribution Institute (CDI) Member Emerging Markets Network (EmNet) – OECD Associate European Barge Inspection Scheme (EBIS) Member Extractive Industries Transparency Initiative (EITI) Member of the Council INTERTANKO (International Tanker Owners’ Association) Member Associate Methane to Markets Initiative (M2M) Co-president - Subcommittee Oil and Gas National Oil Company Forum (NOC Forum) Member UN Global Compact Member Ship Inspection Report Programme – OCIMF Member World Energy Council (WEC) Sponsor – Chapter Mexico World Economic Forum – Energy Industry Partnership (EIP) Partner (EIP) World Petroleum Council (WPC) Sponsor – Chapter Mexico Social Responsibility Report Association / Organism 19 International Associations in which PEMEX Officially Participates GRI EC1, 2.8, EC4, 2.7 Distributing the Value Generated to the Nation Economic Value Generated and Distributed in Million Pesos ($) Total sales 2008 Variation% *2008 MMUS$ 1,103,510 1,139,257 1,328,950 16.7% 98,162 567,290 592,048 679,754 14.8% 50,210 Exports 535,144 542,927 644,418 18.7% 47,600 1,076 4,282 4,778 11.6% 353 Cost of Sales 418,258 460,666 654,032 42.0% 48,310 Gross yield 685,252 678,591 674,918 -0.5% 49,852 80,975 84,939 103,806 22.2% 7,668 (1) General Expenses Operating yields Development of the Nation Commitment to the Nation in Strategy PEMEX and Sustainable Development Channels of Communication with Society Reinforcement of Mexico’s Oil Company Pledged International Commitments Distributing the Value Generated to the Nation Technological Innovation 2007 National Sales Service Revenues 01 2006 604,277 593,652 571,112 -3.8% 42,185 Other Revenues (expenses) (2) 61,214 79,798 197,991 148.1% 14,624 Yield before Taxes and Duties 651,718 658,948 659,625 0.1% 48,723 Taxes, rights and duties 604,765 677,256 771,702 13.9% 57,001 16.3% 71,621 Net yield (loss) (46,953) (18,308) (112,076) EBITDA (3) 815,729 833,691 969,621 17 14.4 15.1 EBITDA /financial cost (4) (8,278) * Preliminary consolidated financial statements are prepared in compliance with the International Financial Reporting Standards (IFRS) issued by the Mexican Council of Development and Research on Financial Reporting Standards. In compliance with NIF B-10 “Inflation Effects”, 2007 numbers are expressed in nominal terms with purchasing power at December 31, 2007 and 2008. **Mexican pesos - U.S. dollar exchange rates are based on the prevailing rate at December 31, 2008. Ps 13.5383 = US$ 1.0. These conversions do not imply that the Mexican pesos have been or will be changed to U.S. dollars based on said exchange rate. (1) Includes the cost of the reserve for labor obligations (2) Includes the Special Tax on Products and Services (IEPS, for its acronym in Spanish) (3) Income before interest, taxes, depreciation and amortization correspond to a non-established measure in the Financial Reporting Standards, therefore, the reconciliation is presented with its Net Income. This number includes the cost of the labor reserve. (4) Excludes non-capitalized interests. NOTE: Numbers may vary based on a round-up method. December 2008, Ps 13.5383 = US$1.0. These conversions do not imply that the Mexican pesos have been or will be changed to U.S. dollars with said exchange rate. It is worth noting that, because of the company’s features, PEMEX only receives resources from the Federal Government for its annual investment and operation budget. During 2008, total sales, including service income, represented 1,329 billions of pesos, that is an increase by 16.7%, as compared to 2007, mainly due to higher export crude prices. The income before taxes increased by 0.1%, which represents 659.6 billions of pesos. Total Sales Income before Taxes, Rights and Duties Billions of Mexican Pesos ($) Billions of Mexican Pesos ($) An increase of 13.9% with respect to 2007 due to higher sales taxes, rights and duties were of 771.7 billions of pesos, amount equivalent to 58.1% of total sales during 2008. Taxes, Rights and DUTIES Billions of Mexican Pesos ($) 1,400 665 1000 20 1,000 660 800 PEMEX 2008 An increase of 13.9% with respect to 2007 due to higher sales 600 655 200 650 604.8 677.3 771.7 2007 2008 200 2006 659.6 658.9 651.7 400 2008 2007 0 2006 1,329 645 2008 2007 1,139.3 0 2006 1,103.5 600 International Trade Exports During 2008, crude exports decreased by 16.8% in comparison with 2007, from 1,686 to 1,403 Mbd, mainly as a result of lower oil production. During 2008, dry gas exports decreased from 139 to 107 MMpcd, in comparison with the same earlier period, because of higher self-consumption and lower dry gas production. During 2008, oil fuels exports increased from 176 to 184 Mbd with respect to 2007, primarily due to higher fuel oil and turbosine sales. The main exported products in volume were naptha, fuel oil and residual oil. Petrochemical exports decreased from 746 to 540 Mt, primarily as a result of lower sulfur and butane sales, but partially offset by higher ammonia exports. Imports During 2008, dry gas imports increased from 386 to 450 MMpcd, in comparison with 2007, mainly because of a higher self-consumption and lower dry gas production. Oil fuels imports increased from 494 to 548 Mbd, primarily because of a higher purchase of gasoline and diesel. Petrochemical products imports increased from 425 to 440 Mbd, mainly as a result of a higher purchase of isobutene and toluene. 2006-2008 Exports 2006-2008 Imports Exported Barrels Imported Barrels Crude (Mbd) Dry Natural Gas (MMpcd) Oil Fuels (Mbd) Petrochemicals(Mt) External Markets Served Dry Natural Gas (MMpcd) Oil Fuels (Mbd) Petrochemicals(Mt) 2000 88 10 2 600 1500 PEMEX Crude Oil Exports per Region (%) in 2008 2008 PEMEX Oil Fuels and Gas Domestic Sales (%) America Europe Far East (includes other regions) 35 5 5 17 10 2 1 16 9 400 386 494 425 450 548 440 2007 2008 0 451 431 436 200 2006 2008 1,403 107 184 540 1,686 139 176 746 2007 0 2006 500 1,793 33 188 824 1000 a b PEMEX Magna PEMEX Premium Jet fuel Diesela Fuel oil Asphalts Other Oil Fuelsb Natural Gas Liquefied Gas Includes PEMEX Diesel and desulfured diesel Includes other types of gasoline and kerosene, grease, paraffin, lubricants, coke, pentane mix, heavy catalyticnaphtha and saturants. GRI EC6 PEMEX, a Company that Generates Value for Society During 2008, grants and donations for social development totaled 1.9 billions of pesos. Main beneficiaries were the oil-producing states, such as Campeche, Chiapas, Tabasco, Tamaulipas and Veracruz, together with the states of Coahuila, Guanajuato, Hidalgo, Oaxaca and Nuevo León, which received 93.3% of total donations. Development of the Nation Commitment to the Nation in Strategy PEMEX and Sustainable Development Channels of Communication with Society Reinforcement of Mexico’s Oil Company Pledged International Commitments Distributing the Value Generated to the Nation Technological Innovation Modifications to the company’s procurement methods are expected, as a result of the modifications of the Petróleos Mexicanos Act, approved in 2008; PEMEX will now require a minimum percentage of national goods and services. For instance, the company will now prefer proposals taking into account human resources, goods and services from within the country, and will boost small and medium enterprises under equal terms in national biddings. Furthermore, PEMEX is expected to create a specialized area to identify the opportunities for development of national suppliers and contractors. All these actions aimed at benefiting local communities where the company operates are projected to begin giving results in 2009. 01 Higher Capital Expenses to Achieve Operating Goals Millions of Mexican Pesos ($) Billions of Dollars 2000 2,193.1 2,415.8 2,669.3 2007 2008 0 2006 1500 Generated and Distributed Economic Value (billions of pesos) Concept 2007 2008 Labor Value (wages, salaries, benefits) 31.8 34 2.4 2.7 27.5 9.4 677.3 771.7 Community Value (donations, grants, OBM and the award of moveable assets) Environmental Value (operation + investment*) 2.0 3.1 4.2 5.1 5.5 7.5 6.9 7.8 10.1 10.9 10.8 13.8 14.5 18.0 19.4 19.9 2500 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010-12 3000 20 18 16 14 12 10 8 6 4 2 0 Average 2001-2006: 10.1 2006 and 2007 include donations and grants and mutual benefir works; 2008 includes donations and grants, mutual benefit works and goods and chattel 500 The actions that PEMEX has taken and will take during 2009, in matters of infrastructure and projects development, are framed in the National Agreement to Boost Growth and Employment and the National Agreement in favor of the National Economy and Employment that the Mexican President announced in 2008. Likewise, they are contemplated within the PEMEX Institutional Strategy. Authorized investments in 2009 equal $19,444 million USD. Said amount represents a 92% increase with respect to the investment resources used between 2001 and 2006 2006-2008 Investment in Social Development 1000 The challenge that Petróleos Mexicanos faces for development of infrastructure projects is enormous and diverse. The investment in projects will increase within the next years, as a result of the reforms of PEMEX and in accordance with the third pillar of the PEMEX Institutional Strategy. Tax Value (Taxes, rights and duties) *Includes Pidiregas and Funds Technological Innovation The technological innovation initiatives undertaken as a result of the Energy Reform are focused on the increase of capacities to acquire and assimilate technologies and on raising additional resources for non-reserved activities, just as expressed in the strategic lines of Petróleos Mexicanos. 70 Years of History, Working for the Nation 30´s • Petróleos de México, A. C., is founded as the entity in charge of encouraging the national oilindustry investment • The Mexican Oil Workers Union is created, its background dates back to 1915 • Strike against foreign oil-producing industries that paralyzes the country, the Workers’ Compensation Appeals Board favors the oil workers, but the companies appeal for protection in the National Supreme Court of Justice • The National Supreme Court of Justice denies the Injunctive Relief to the oil companies, and forces them to concede labor demands. These companies refuse to comply with the Court order and as a consequence, on March 18, 1938, the President Lázaro Cárdenas del Río decrees the expropriation in favor of the Nation, declaring the good will of the country to indemnify the oil-producing companies the amount of their investments. Later, on June 7, 1938, Petróleos Mexicanos is created as the entity in charge of exploiting and managing the hydrocarbons for the benefit of the Nation 40´s • The first Collective Bargaining Agreement with the Mexican Oil Workers Union is signed 60´s • The last debt payment of the 1938 expropriation is paid in advance 70´s • The Petróleos Mexicanos Organic Act is issued. During the seventies, oil-refining is boosted as a result of new oil fields discoveries • A fisherman, Rudecindo Cantarell, informs PEMEX of an oil stain bubbling from beyond the sea around the Sonda of Campeche. Eight years later, the Chac well production would lead to the beginning of the exploitation of one of the world’s biggest oil fields: Cantarell • The drilling of the Maalob1 well confirms the discovery of the country’s biggest oil field after Cantarell. The Ku-Maalob-Zaap asset is, in a global context, the twenty-third in terms of reservoirs, which equal 4,786 millions of crude oil barrels 90´s • A new Organic Act for Petróleos Mexicanos and Subsidiaries is issued. It establishes the basic guidelines to define the attributions of Petróleos Mexicanos as a decentralized government agency of the Federal Public Administration, in charge of leading the national oil-industry • This Act determines the creation of a Head Office and four Subsidiaries - PEMEX-Exploration and Production (PEP) - PEMEX-Refining (PREF) - PEMEX-Gas and Basic Petrochemicals (PGPB) - PEMEX-Petrochemicals (PPQ) 2005 • Throughout April, May and June, Petróleos Mexicanos produced an average of 3.425 MMbd. Out of these, 1.831 MMbd were exported to America, Europe and the Far East. The remainder was sent to the national refining system 2006 • Petróleos Mexicanos has become the biggest Mexican company and one of the biggest oilproducing companies in the world, in terms of both assets and income • PEMEX launches Premium Ultra-low Sulfur gasoline 2007 2008 • The seven Decrees comprising the Energy Reform are published in the Federal Official Gazette, on November 28 More information: http://tv.pemex.com/index.cfm?mode=cat&catid=5B27547C-0766-A1BA-5735270A70C7F927&OrderByDir=asc Social Responsibility Report • Reconfiguration works are being executed at the Lázaro Cárdenas Refinery. The company promotes the recovery of the national petrochemical industry and seeks to increase the gas production to meet the domestic demand, and thus, to reduce the imports of this fuel 23 • Petróleos Mexicanos continues to intensify its exploratory activity SUPPLY SECURITY Evolution of Reserves Models of Operational Reliability and Processes Improvement Infrastructure for Distribution Maintenance to Guarantee the Supply PEMEX 2008 24 02 Supply Security ASPIRATION: ASSURE THE SUPPLY OF CLEANER HYDROCARBONS TO THE NATION, THROUGH THE OPERATIONAL RELIABILITY OF ITS FACILITIES AND THE TRANSPORTATION, STORAGE AND DISTRIBUTION SYSTEMS, WHILE FIGHTING AGAINST ILLEGAL FUEL MARKET. Salvador Ortiz Vértiz Deputy Director of Natural Gas PEMEX-Gas and Basic Petrochemicals Moisés Orozco García Deputy Director of Trade PEMEX-Refining The natural gas supply within the national territory has represented a great challenge for PEMEX since 12 years ago. Nowadays, this product is exploited as a cleaner alternative than fuel oil for processes, such as electric power generating plants combined with CFE, cogeneration plants and industrial products. The growing introduction of natural gas as fuel provides important benefits to the improvement of air and water quality. Since 2004, PEMEX gathers opinion surveys from its natural gas customers, which through the Deputy Office of Natural Gas follows up on the findings arising from the surveys, and it has been developing commercialization strategies that respond to the customers’ needs, such as maintaining the ISO 9001:2000 Certification for the commercialization process. An essential element in the natural gas market is the gas pipelines infrastructure, for both the primary and main distribution, such as the secondary network to take the product to the commercial and household user. In order to supply to more users and extend the domestic market, the secondary distribution has been complemented with the distribution networks building by private companies. In a future time, a series of projects to interconnect the Gas Pipeline National System, among which we may highlight: pipeline of Tamazunchale -San José Iturbide; pipeline Ciudad Juárez - Chihuahua and pipeline Punta de Piedra -Poza Rica –Santa Ana. Nowadays, the pipeline network is interconnected to receive import natural gas from the United States of America. The relative importance of imported natural gas within the domestic consumption has increased. During 2007, imported natural gas represented 15.7% of the domestic demand; and in 2008, the estimation was 19.6% During the last four years, the gasoline demand has increased by 5% per year, which represents an important challenge for PEMEX, taking into account the product offer arising from SNR. The lack of balance between the demand rate compared to the production capacity may be explained by the surplus in the construction of hydrocarbons production units, challenge which has been reasonable overcome until the year 2008, with actions such as the increase of fuel import, especially through vessels arriving at the port terminals in Tuxpan, Madero and Pajaritos in the Gulf of Mexico. On the other hand, the distribution logistics is to be strengthened considering important volumes of product marketed all around Mexico. The new worldwide economic scenario poses different challenges in gasoline, diesel and turbosine supply; PEMEX continues to reinforce its gasoline supply through the market coordination, especially with the gasoline stations franchisees and the distribution capacity, self-transportation fleet and pipelines, thus assisting the market demand. It is also achieved by concreting the construction basis for a new refinery supporting the domestic production increase. Some supply discontinuity events took place in 2008, which affected especially some localities due to the operative stop of the refineries in Salamanca and Tula for maintenance activities. This represented a special challenge in order to cover inventories for an especially intense vacational period, corresponding to the end of year, which was satisfactorily resolved. During 2008, ultra-low sulfur diesel supply was consolidated along the Northern border of the country, and the low sulfur content gasoline supply in the metropolitan zones such as Mexico City and Monterrey, representing a challenge to supply this type of fuel in the metropolitan zone of Guadalajara in 2009. FACTS CHALLENGES • Country sales for 679,754 MM$, and exports of 644,418 MM$ •The crude oil production (2,792 Mbd) decreased by 9.2% with respect to 2007 mainly due to the decline of Cantarell field • Gas production was of 6,919 MMpcd, 14.2% higher than 2007 •Oil products production decreased by 1.4% with respect to 2007 and ended at 1,490 Mbd (especially fuel oil and LP Gas) • The number of operating wells increased to 303 as compared to 2007, due to the opening of extraction wells in the Gulf Tertiary Oil Project and the number of nonassociated gas wells increased to 3,120, as a result of the activities in the Burgos and Veracruz projects • Eight deep water wells were completed in 2008 (500 m depth) • Announcement of the construction of the Tamazunchale - San Luis de la Paz - San José Iturbide gas pipeline for the transportation of 400 MMpcd of natural gas toward the center and occident of the country in order to supply the new CFE plants operating in the Valley of México and Salamanca •Viability of a new refinery in Mexico to process 300 Mbd of Maya crude and 142 Mbd of ultra-low sulfur gasoline and 94 Mbd of intermediate distillates •Drilling and completion of 60 exploratory wells in the period 2009-2017 •Maintaining crude and natural gas production in approximately 2.7 to 2.8 MMbd and 6.4 MMMpcd, respectively •Construction of a cryogenic plant at the CPG Poza Rica with a 200 MMpcd processing capacity to process the increasing offer of humid sweet gas from ATG. •Installation of a liquid-elimination system at Nuevo Laredo and Veracruz regions •Installation of a Nitrogen Rejection Unit (NRU) at the Southeastern region •Execution of the natural gas pipelines infrastructure projects that connect to the National Pipeline System in coordination with the regulatory entities GRI 2.8, 4.11, management approach PR Evolution of Reserves Models of Operational Reliability and Process Improvement On January 1 2008, PEMEX reported a remnant hydrocarbon reserve, including oil and gas, for 44,482.7 MMbpce in Mexico2. The proven reserves represent 33.1%, the most probable 34.0% and the possible 32.9%. Such values were audited by external firms, specialists in the subject, and under international regulations. IMPLEMENTATION OF OPERATIONAL RELIABILITY Said reserves have been evaluated according to the criteria and definitions of the Securities and Exchange Commission (SEC) of the United States, based on the strategies of the oil fields exploitation and its associated investment, the oil fields behavior, the operational and maintenance costs, as well as on the hydrocarbon sale prices. SUPPLY SECURITY Evolution of Reserves Models of Operational Reliability and Processes Improvement Infrastructure for Distribution Maintenance to Guarantee the Supply PEMEX has presented initiatives and adaptations to the current exploration and production processes, giving as a result the new scheme proposal for this process under the PEMEX Institutional Strategy, which has been traced in six key stages together with the actions to implement: 02 • Oil-producing potential evaluation To evaluate the oil-producing potential, its associated risk and economic value at an oil basin and oil-producing system level, among others • Reserves incorporation To discover and evaluate hydrocarbons reserves according to an approved exploratory strategy, maximizing the added economic value • Oil fields delimitation To determine the spatial distribution of the discovered oil fields and reduce the uncertainty on the estimated reserves through the acquisition of new information • Field development and optimization To plan and select the optimal strategy to maximize the aggregated economic value of the reserves • Oil fields exploitation To execute, control and evaluate the wells operation and the exploitation infrastructure, based on the selected strategy • Conditioning and primary distribution To transport, condition and distribute the produced hydrocarbons, meeting the costumer needs, in terms of quality and opportunity 2 The total remanent reserves, also known as 3P, correspond to the addition of the proven, probable and possible reserves 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 26 Source: Mexico’s hydrocarbon reserves at 2008 PEMEX Hydrocarbons (MMbpce) Oil (MMb) Natural Gas (MMpc) PEMEX 2008 In 2008, the documentary structure for the model of Operational Reliability, “PEMEX Confiabilidad”, was integrated and concluded. It is comprised of the Technical Manual and the Technical Guides for the 14 Best Practices, to focus the activities on achieving results and not only on task compliance. THE 14 BEST PRACTICES OF “PEMEX CONFIABILIDAD” • Life cycle costs • Maintenance • Skills certificate • Costos de ciclo de vida • Sustaining reliable practices • Cleanliness and order • Planning and scheduling • Protective function • Operational windows • Repairs Management • RBI, RCM/FMECA • Census and Taxonomy • Work Management • Warehouses and Supplies, at five implementation levels These practices conceptualize the initiatives of top priority in terms of their contribution to results and their correlation with the company’s required effort. It bears noting that there are other identified actions, providing, thus, additional factors to the reliability systems, which will be incorporated as the Operational Reliability Route progresses and according to the maturity of each Work Center. PROGRESS IN THE IMPLEMENTATION OF THE OPERATIONAL RELIABILITY MODEL The progress in the implementation of this model is measured in specific categories for each Subsidiary. At the end of 2008, PEMEX-Exploration and Production, PEMEX-Gas and Basic Petrochemicals and PEMEXPetrochemicals achieved a 100% of implementation, while PEMEX-Refining only 93%. CATEGORIES MEASURED IN “PEMEX CONFIABILIDAD” • Diffusion progress • Designation of Coordinators • Self-evaluation Progress • Identification of opportunities • Development of work programs EVOLUTION OF THE COUNTRY’S HYDROCARBON RESERVES 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 At the end of 2007, PEMEX’s Board of Directors authorized the Operational Reliability model. It is an integral business initiative implemented in 2008 that is aimed at ensuring the supply of the fossil fuels nationwide. It is based on four pillars: Human reliability, Design reliability, Equipment reliability and Process reliability. Training is a fundamental element for the sustainability of the Operational Reliability. For that reason, the promotion of personnel training and certification on methodologies regarding reliability and predictive techniques continues. The Risk Based Inspections (RBI) were completed at 11 plants: Gas Sweetening Plant 11 and Modular Cryogenic 6 at CPG Cactus, Core Services Plants, Ethylene, Oxygen and Polyethylene at CPQ Morelos, Plants FCC 1, FCC 2, Alkylation and BA Primary in the Madero Refinery, as well as PEMEX-Refining’s Storage and Distribution Terminal at Topolobampo. Similarly, the following documents concerning to standardized guidelines and procedures were completed: • Technical Guide for evaluating short circuit studies and coordinating protection to the electrical systems • Technical Guide for evaluating the link between PEMEX substations and CFE • Technical Guidelines for mechanical vibrations acceptance levels in the centrifuge pumps at PEMEX’s facilities • Criteria to integrate the resources spent in maintenance • Technical Guide to assess the pre-start safety • Handbook of Inspection, Maintenance and Testing of Pressure Relief Valves in PEMEX MANAGEMENT SYSTEM BY PROCESSES As part of the standardization of business processes and practices, a new Management System by Processes model has been designed, implemented and redesigned since 2003, until its consolidation during 2008. This was accomplished with the assignation of the responsible committees, the formalization of the management by processes, the identification of process improvement initiatives and the management improvement program kick off, among other activities. Under this model, the following benefits are identified for the process improvement projects: 1. They will allow to identify the initiatives from the Government structures of each one of the processes in PEMEX’s catalog (representatives of the Subsidiaries, advisers and guests form other areas of PEMEX) 2.A portfolio comprising the process improvement projects, previously documented and justified, will be arranged 3.Planning, follow-up, control and evaluation methods for projects will be applied Social Responsibility Report 27 With this model, Management has evolved from being function-oriented to process-oriented, taking advantage of the existent synergies among the different functions executed in the Subsidiaries, and focusing on the primary processes of PEMEX’s value chain. GRI 2.8, EN29, PR5, 2.9 Infrastructure for Distribution CURRENT DEMAND OF OIL FUELS DISTRIBUTION It is estimated that the consumption of gasoline and diesel will continue to increase until 2015 with an annual growth rate of approximately 3.4%. As regards oil fuels, PEMEX faces an important infrastructure lag in production and transportation, as well as in distribution and product handling, which has an impact that can be reflected on its operational flexibility. INFRASTRUCTURE FOR PRODUCTS SUPPLY SUPPLY SECURITY Evolution of Reserves Models of Operational Reliability and Processes Improvement Infrastructure for Distribution Maintenance to Guarantee the Supply PEMEX was still, during 2008, the third crude producer, the fifteenth gas producing company and the thirteenth regarding refining capacity in the world. This has been possible because of the infrastructure and the distribution and production capacity for the supply of diverse generated products, described as follows: 02 HYDROCARBONS PRODUCTION INFRASTRUCTURE ENTITY TYPE OF INFRASTRUCTURE 2006 2007 2008 364 352 344 6,080 6,280 6,382 199 215 225 6 6 6 Exploration and Production Oil production fields Extraction wells Ocean platforms AUTO-TANKS AND OIL TANKER VESSELS SUPPLYY BUQUE TANQUES To satisfy the service stations’ demand fuels in a timely and safely manner, PEMEX has a fleet of 1,324 auto-tanks that make 6,760 trips per day in order to distribute 1.3 MMbd of gasoline and diesel, and 20 oil tanker vessels with a capacity of more than 840,000 DWT to transport and distribute 35% of total fuels needed in Mexico. Currently, 5.7% of the fuels are transported by autotanks, in comparison with 3.4% almost ten years ago. To meet the demand, in some cases, third-party operated units are used (3,137 units in 2008 with respect to 2,882 in 2007). The exceptional 160% increase registered during December, 2008, was the result of the heavy fuel oil transferring from the Miguel Hidalgo Refinery, which required the incorporation of additional properly equipped units. The contract for the acquisition of 356 auto-tanks was formalized in 2008. These units were delivered to their destination together with the relevant training provided by the supplier, and in compliance with the established contract term. In the past two years, 677 units have been acquired and 990 workers have been trained. Refining Refineries Petroleum products storage and distribution terminals Service stations 77 77 77 7,554 7,940 8,351 12 10 12 Gas and Basic Petrochemicals Gas Processing Centers Cryogenic Plants 19 19 20 LPG distribution terminals 20 20 19 8 8 8 Petrochemicals Petrochemical complexes PRODUCTS DISTRIBUTION INFRASTRUCTURE / HYDROCARBONS PRODUCTS TRANSPORT INFRASTRUCTURE PEMEX 2008 28 TYPES OF TRANSPORT, 2008 Oil tanker vessels To be excluded Operating Rented Financing leasing Total Inland Auto-tanks Owned until 15,000 L Owned from 15,000 to 20,000 L Owned from 20,000 to 30,000 L Leased above 30,000 L Total PRODUCTS SUPPLY INFRASTRUCTURE NUMBER 6 7 9 4 26 0 1266 81 2821 4,168 CAPACITY TYPES OF TRANSPORT (barrels) 0 1,942,164 1,159,114 1,249,646 4,350,924 (barrels) 0 1266 81 2821 4,168 Pipelines Production pipelines Oil pipelines Gas pipelines Oil fuels pipelines Basic and secondary petrochemicals Others* Total *PPQ includes pipeline rack Source: Institutional database LENGHT, KM 2007 22,009 9,407 16,693 9,105 2,096 2,463 61,773 2008 23,419 9,750 16,945 9,533 1,822 2,568 64,037 Maintenance to Guarantee the Supply MAINTENANCE PROCESS AS PART OF THE MANAGEMENT SYSTEM BY PROCESSES The Inter-subsidiaries Advisory Commission of Maintenance was formally set up in 2005; this Commission and the Deputy Office of Maintenance Coordination have boosted the implementation of the following initiatives in 2008: Operational Reliability The Operational Reliability is an Integral Business Initiative for all the company in order to achieve, in a safely and sustainable manner, the highest possible values for the assets regarding matters such as life cycle effectiveness, utilization, productivity and profitability. As regards the implementation of “PEMEX Confiabilidad” in the company, training activities and development of work programs were completed at the end of 2008 in accordance with the established program. Its implementation in Work Centers will start in 2009. Likewise, as a fundamental element for the sustainability of the Operational Reliability, training activities and personnel certification (if applicable) has been promoted on predictive techniques and reliability methodologies at the Subsidiaries and Executive Offices. The Program of PEMEX-Refining to Replace the Distribution Fleet This program will replace a total of 1,150 ten-year-old units with an investment of 1,451 MM$. With the operation of these fuel-transportation units, with a capacity of 20,000 liters each, plus 321 auto-tanks from the first stage of the program, PEMEX complies with the substitution of 677 ten-yearold units. These two stages have represented an investment of 837 MM$. It is worth noting that this is the first time the in land fuel-transportation fleet has been totally replaced. The program to replace the distribution fleet of PEMEX-Refining is part of the strategic initiatives of the General Director’s Office of Petróleos Mexicanos, oriented to the reinforcement of the environmental protection actions and the improvement of the customer and consumer service. As regards the sea route distribution, the following oil tanker vessels were incorporated during 2008: Chicontepec, Burgos, Bicentenario and Tampico under the financing leasing scheme, as part of the fleet replacement strategy of PEMEX-Refining. With this, the leasing of three oil tanker vessels was concluded. Study on the Viability of a New Refinery In July 2008, PEMEX-Refining submitted to the Congress of the Union the “Study on the Viability of a New Refinery in Mexico”, as an integral strategy aimed at overcoming the current production stagnation and modernizing its facilities. The strategy is part of the PND 2007-2012 and the 2007-2012 Energy Sector Program. Internal and External Context It was observed that during 1997-2007 the global refining capacity increased at annual average rate of 1%. According to projections for 2008-2014, it is perceived that projects for 2.8 MMbd will begin operation in the American continent; two 500 Mbd refineries in Brazil, one 400 Mbd refinery in Venezuela, two in Canada with a total of 450 Mbd and eight projects in the United States to increase by more than 700 Mbd the production of refined products. Infrastructure Development Challenges The reconfiguration of the infrastructure required by the refining system in order to increase its capacity and to produce clean fuels implies the construction of 80 plants at the same time, additionally to the necessary works for the projects of storage and distribution infrastructure. The simultaneous development of projects requires providing the company with the tools to increase its execution capacity, considering the competition with the rest of the world as to raw materials for construction and the limited capacity of engineering, construction and equipment manufacturing worldwide. OPERATIONAL RELIABILITY International standard PEMEX: INDEX OF UNSCHEDULED SHUTDOWNS (%) Excludes environment causes and lack of loads (January – December 2008) PREF - SP PGPB - SP PPQ 6 2.0 1.5 4 1.0 PEP 10 10 8 8 6 6 4 4 2008 9.0 2007 9.0 2006 0 2005 2.4 2008 2.8 2007 5.2 2006 0 2005 10.5 2008 4.1 2007 4.9 2006 3.3 0 2005 5.1 1.4 2008 2007 0.8 1.2 2006 0 2005 0.5 2.1 2 In order to have a higher-integrity vision on the evaluation of the asset performance and, thus, on the determination of the main areas of opportunity, the mechanical availability and the utilization of the productive facilities have been integrated under the same context; the process plants and the storage and distribution terminals have been firstly incorporated, the results of which in 2008 were as follows: These indicators will be used to focus the company’s efforts on the business’ effectiveness, integrating and reflecting the contribution of available assets, production values and quality level as a relevant part of the profitability of the Work Centers. As for PEMEX-Exploration and Production, its measurement is planned to begin in 2009. Triennial Maintenance Plan • Systemize the Releases and Major Repairs Management, through an electronic solution • Establishment of guidelines for the 2009-2011 Triennial Maintenance Plan development; this plan was the basis for the 2009 maintenance budgetary request AVAILABILITY AND USE OF PROCESSING PLANTS (%) PEP will disclose information on the use of its facilities as of 2009 Mechanical availability Scheduled POT I shutdowns Transition Mechanical availability standard 94-97% International standard PPQ Cadereyta Prog. Cangrejera Prog. Real Nuevo PEMEX Real Madero Prog. Ciudad PEMEX Real Área Coatza Morelos Prog. Minatitlán Prog. Real Real Poza Rica Salamanca Prog. Reynosa Burgos Cosoleaque Prog. Real Real Salina Cruz Prog. Real Pajaritos Prog. Tula Prog. 100 0 100 80 40 100 80 60 40 20 80 Real Real 60 Arenque 40 Matapionche 20 La Venta 0 Utilization Unused capacity Unscheduled shutdowns PREF - SP January-December 2008 Cactus 30 • The allocation of resources and their application in 2008, allowed the attention of A and B findings of mechanical integrity (493), I and II agreements of the Mixed Commission on Health and Safety (850) and A and B (421) recommendations of the insurance companies that will support the operational reliability and the facilities’ security • Continue with the audit practice to verify the compliance with the Institutional Procedure of Releases and Major Repairs Management PGPB - SP PEMEX 2008 • Integration of plans, programs and budgetary requirements into the 2008-2010 Triennal Maintenance Plan. Throughout 2008, the allocation of resources was mostly for the investment budget. A total of 41.9 billions of pesos was used by the Subsidiaries, which preliminarily represented 99% of the allocated resources Regarding the releases and major repairs management, the results on program compliance reflect an improvement from 50% in 2005 to 70% in 2008; main actions were aimed to: 20 02 As part of the actions to standardize the identification process of the necessary financial resources for the maintenance management, the following activities were carried out: PGPB and PPQ’s results on this indicator reflect a consistency over the last two years, close to the international standard. PREF shows an improvement and its variances are mainly due to the non-scheduled shutdown of one of its plants (HDR) in the Refinery of Tula; regarding PEP, its measurement at a critical equipment level of the last two years presents an improvement tendency during the last half year of 2008. 0 SUPPLY SECURITY Evolution of Reserves Models of Operational Reliability and Processes Improvement Infrastructure for Distribution Maintenance to Guarantee the Supply Another performance indicator, as a complement to the utilization level, is the non-scheduled shutdown rate, which reflects its behavior for each Subsidiary. 60 GRI 4.10, 4.11 PEMEX executed the project entitled “Transference of the Benchmarking Model Knowledge Supported by the Complexity Factor of Petróleos Mexicanos’ Facilities”, which included training activities for the Subsidiaries and Executive Offices’ personnel on such methodology. Monitoring of Asset Performance Indicators “Fighting Against the Illegal Fuel Market” As a measure to prevent and mitigate clandestine taps and hydrocarbons theft for its consequent trade in the illegal fuel market, the “Fighting Against the Illegal Fuel Market” program tackles actions of detaining and turning in those presumed responsible for these illegal acts. This program is conducted by the PEMEX Physical Security Management Personnel and the Mexican Army. Fuel theft is a practice that threatens the Mexicans’ patrimony and put the community’s safety at risk. For this reason, the program allows public in general to participate through the anonymous report on any anomaly detected: Telephone 01800-2289660 and e-mail address [email protected] As a result of the strategies implemented in collaboration with PEMEX-Exploration and Production, the Secretariat of Defense (SEDENA, Spanish acronym), the Secretariat of the Navy (SEMAR, Spanish acronym), the Attorney General’s Office (PGR, Spanish acronym) and the Office of Investigation Specialized in Organized Crime (SIEDO, Spanish acronym), it was possible to detect and eliminate 1,432 clandestine taps to avoid losses of about 49 MM liters per month, which at an average price of 6.74$ per liter, represents 3,963 MM$. It bears noting that the States with the highest incidence of clandestine taps were Veracruz, Estado de México, Puebla, Chihuahua, Coahuila and Nuevo León. During 2008, the closure of 29 clandestine taps avoided the theft of 600,000 barrels of product by means of instrumented pipeline inspection gauges (IPIG). AVAILABILITY AND UTILIZATION OF STORAGE AND DISTRIBUTION TERMINALS (%) Mechanical availability Scheduled POT I shutdowns Utilization Unused capacity Unscheduled shutdowns PGPB - GLPB Transition Mechanical availability standard 94-97% International standard PREF - SAR January-December 2008 North Abasolo Cactus Cd. Juárez Gulf 31 Matapionche Poza Rica Puebla Social Responsibility Report Pacific Salina Cruz Tepeji Topolobampo Center Tula 100 80 60 40 20 0 100 80 60 40 20 0 Zapopan TRANSPARENCY AND DIALOGUE Corporate Governance Transparency and Oversight Collaboration on Public Policies Fines and Sanctions for Non-Compliance PEMEX 2008 32 03 Transparency and Dialogue ASPIRATION: PETRÓLEOS MEXICANOS WISHES TO BE RECOGNIZED BY SOCIETY AS THE MEXICAN LEAD COMPANY, BEING TRANSPARENT AND ENJOYING THE CAPACITY OF DIALOGUE IN ITS MANAGEMENT, AS WELL AS BEING RELIABLE ON ITS DECISIONS AND AN EXEMPLARY CORRUPTIONFIGHTING MODEL. Carlos Ramírez Fuentes Social Communication Corporate Manager As regards transparency, the year 2008 was a fruitful year. The debate on the Energy Reform has allowed many citizens to be aware of the complexity and challenges daily faced by the national oil company. In this regard, PEMEX has contributed to a higher level of knowledge generating a great deal of information about the daily operation and activity. The dissemination of the PEMEX’s Diagnosis at the beginning of 2008 highlights its scope and insight. This is the first public comprehensive diagnosis that shows the company’s situation and all its challenges. Said document was the basis for a later discussion of the Energy Reform, enriched with several documents available to the public opinion on the web site of PEMEX. The approval of the Energy Reform in October 2008 is an important step toward the company’s transformation, which will represent a milestone for PEMEX regarding transparency and corporate government. The introduction of four professional consultants and new supporting committees into the Board of Directors and the several modifications in the legal framework will contribute to the company’s evolution in the correct direction: toward a more opened company, closer to society. It is important to point out that the PEMEX’s policy regarding transparency includes informing on events which, as part of a risky industry, the company is exposed to suffering. The generation and disclosure of information regarding the accident in the Usamacinta Platform in October 2007 is an example. PEMEX required an independent investigation. For that purpose, an Independent Special Commission was formed, chaired by the Nobel Prize of Chemistry, Dr. Mario Molina, whose mission was to issue an opinion on the accident investigation results. The investigation carried out by the Battelle Memorial Institute, one of the specialized institutions internationally recognized, resulted in a document of more than 900 pages. The results of said investigation, as well as the conclusions by Molina Commission, in accordance with the company’s transparency policy, were totally published in October 2008. As regards transparency, 2009 is a year of multiple and important challenges. On the one hand, PEMEX has the highest investment budget in all its history, which demands more transparency and accountability on the allocation of said resources. It is important to recognize that the public perception regarding this links said processes with a given level of opacity. To deal with such a concern, a dissemination mechanism of all relevant bids was implemented, from the calling to bid to the final awarding, the purpose of which is to make the whole bidding process of PEMEX’s large works transparent. Finally, at PEMEX we want that the society to get involved with the company, and therefore, open channels and linking tools have been implemented. In this regard, the Project Chicontepac ATG is an example of a new way of doing things in PEMEX, introducing, from the design, co-responsibility mechanisms translated into a higher transparency and accountability for the company’s actions. FACTS CHALLENGES •Presentation of the Petróleos Mexicanos’ Diagnosis •Presentation of the deep water diffusion campaign •The President presented an Energy Reform proposal. Its debate was based on the company’s diagnosis •PEMEX makes public its safety indexes •Presentation of the results on the research on the Collision between the Usumacinta and the KAB -101 platforms •Energy Reform approved on October 28 •Design of a program and communication tools with the indigenous communities related to ATG Project •Transparency in the selection of the new refinery location •Diffusion and understanding of the new contracting model during the last half year represents a challenge regarding transparency matters •Diffusion of the channels of communication and tools that PEMEX offers to citizens GRI 4.1, 2.3, 2.6, 4.2, 4.3, 4.7, 4.5, 4.6, 4.4, 4.9, 4.10 Corporate Governance The Governance structure of PEMEX in 2008 was composed of the Board of Directors, a Chief Executive Officer and an Internal Control Body. During 2008, the Management structure was made up of four corporate offices: Administration, Engineering and Project Development, Operations and Finance. Additionally, PEMEX is integrated by four Subsidiaries: PEMEX-Exploration and Production, PEMEX-Refining, PEMEX-Gas and Basic Petrochemicals, and PEMEXPetrochemicals; each having its own operational structure and Board of Directors. Additionally, the Energy Reform, within the decree that publishes the Petróleos Mexicanos Act, provides for the creation of seven committees of support for the Board of Directors. The Federal Act of Responsibilities of Public Servants establishes regulations for the members of the Board of Directors and the Committees to prevent conflicts of interest and the applicable sanctions. Furthermore, because of the legal characteristics of the company, there is no retribution in cash or in kind for the Directors, except for the professional Directors whose remuneration will be established in the Expenditure Budget of the Federation. PROPERTY AND ADMINISTRATION TRANSPARENCY AND DIALOGUE Corporate Governance Transparency and Oversight Collaboration on Public Policies Fines and Sanctions for Non-Compliance PEMEX is a decentralized government agency, the purpose of which is the exploration, exploitation, central conduction and strategic direction of the oil industry. It is controlled by a Board of Directors and a CEO designated by the President. 03 The Board of Directors was made up as follows: BOARD OF DIRECTORS 11 Board Members Executive Branch 6 Board Members Union 5 Board Members The Energy Reform proposes a new structure of the Board of Directors: BOARD OF DIRECTORS 15 Board Members Executive Branch 6 Board Members Union 5 Board Members Professional 4 Board Members The Board of Directors’ main functions, among others, include the following: • Central conduction and strategic direction of PEMEX • Supervision and evaluation of PEMEX’s performance • Approval of PEMEX’s business plan, which will be developed based on a five-year projection, in accordance with the national energy policy on an annual basis. • Approval of projects, operational and financial programs, budget and adaptations, financial statements, contractual terms and conditions for constitutive obligations of public debt, proposal of constitution of the Subsidiary Entities and Affiliate Companies, and to supervise the work of the support committees PEMEX has an Internal Control Body that supervises the company’s operations. Besides, Superior Audit for the Federation and an external Firm audit the company’s activities, thus guaranteeing transparency in the performance of its functions. The new Petróleos Mexicanos Act reinforced the Oversight Structure with the establishment of a Statutory Auditor and an Audit and Performance Evaluation Committee. EMPLOYEES’ MECHANISMS TO COMMUNICATE WITH THE TOP GOVERNMENT BODY Petróleos Mexicanos’ ICB, through its Complaints Department, makes available the means comprising the Citizen Service System for registering complaints, claims and follow-up on irregularities, suggestions, requests and recognitions. The above is intended to support general citizens and workers who access the system, as well as the company in its ongoing improvement and for investigating abnormalities incurred by public servants from said organization, implementing preventive and corrective actions that provide transparency to the public function. BOARD OF DIRECTORS General Director’s Office INTERNAL CONTROL ENTITY CORPORATE MANAGEMENT OFFICE CORPORATE ENGINEERING AND PROJECT DEVELOPMENT OFFICE CORPORATE OPERATIONS OFFICE CORPORATE FINANCE OFFICE PEMEX EXPLORATION AND PRODUCTION PEMEX REFINING PEMEX GAS AND BASIC PETROCHEMICALS PEMEX PETROCHEMICALS Transparency and Oversight The Institutional Policy of PEMEX seeks to consolidate a culture of transparency, accountability and anticorruption within the entire company, as well as to incorporate the best practices in such matters. The new Petróleos Mexicanos Act has enhanced the transparency and accountability mechanisms by incorporating the Accountability and Transparency Committee, and creating the Citizens Bonds, which constitute an innovative mechanism of social controllership. TTRANSPARENCY AND ACCOUNTABILITY TRANSPARENCY PEMEX’S TRANSPARENCY TOOLS WRITTEN MEDIA “We the Oil Workers” gazette Mural Journal Brochures, pamphlets, flyers, posters Messages on payroll receipts Canvases Social Responsibility Report Annual Report Statistical Yearbook Operations Report Reserves Reports to Congress Among others INTERNAL ELECTRONIC MEDIA PEMEX Intranet Portal News and announcements Internal Memos Banners Ministers The Institutional Policy of Transparency is focused on two objectives: to institutionalize transparency and to provide more and better information to the citizens. Information published in PEMEX.com Economic: Financial Statements Audited Financial Statements Budgetary follow-up PEMEX in Numbers Reports to the National Banking and Securities Commission Reports to the Securities and Exchange Comission Economic and Production Data Forecast PEMEX Overview PEMEX in Figures PEMEX received 4,304 information requests during 2008 through the different available channels and in compliance with the above-mentioned Federal Act. At the end of 2008, 3,975 requests were responded, leaving 265 in process, in accordance with the terms established in such Act. OVERSIGHT STRUCTURE EXTERNAL INTERNAL EXTERNAL AUDITOR COMMISSIONER AUDIT AND PERFORMANCE EVALUATION SUPERIOR AUDIT OFFICE OF THE FEDERATION INTERNAL CONTROL BODY Social: Social development statistical information Ongoing Bids Social witnesses’ reports Engagement in public policies Collective Bargaining Agreement Operational: Annual Report Statistical Yearbook Hydrocarbon Reserves Operations Report Statistical labor report Oil-industry indicators Environmental: Remediation of the former 18 de Marzo Refinery Jaguaroundi Ecological Park Texistepec Remediation DISTRIBUTION OF INFORMATION REQUESTS BY ENTITY 1814 1093 871 245 217 HO PEP PREF PGPB PPQ 35 Since the Federal Act of Transparency and Access to Public Governmental Information came into effect, Petróleos Mexicanos and its Subsidiaries have complied with the obligations resulting from it, its Regulations and its specific Guidelines. EXTERNAL ELECTRONIC MEDIA Social Responsibility Report In order to institutionalize transparency, PEMEX publishes diverse reports on its operational and financial results, as well as on its sustainability performance including economic, environmental and social indicators. The publication of information and transparency obligations has motivated society to visit www.pemex.com which registered more than two million visits, and half a million consulted the company’s transparency portal. GRI 4.10, SO5, SO2 ACCOUNTABILITY The Institutional Policy of Accountability is focused on three aspects: institutionalization of citizen participation, collaboration on the designing and implementation of relevant public policies and improvement of the corporate image, as well as gathering opinions from different social groups and enterprises. These topics were considered in several public policies along the 2008 Accountability and Transparency Program. Citizen Participation In order to institutionalize Citizen Participation, Petróleos Mexicanos has designed different forums in which transparency, accountability and anti-corruption issues are tackled. TRANSPARENCY AND DIALOGUE Corporate Governance Transparency and Oversight Collaboration on Public Policies Fines and Sanctions for Non-Compliance Improve Corporate Image The perception meters are linked to the opinion surveys applied annually to the processes. During 2008, the following opinion surveys were conducted: PEMEX 2008 36 03 • Acquisitions • Public Works • Trading • Treasury (integrated in acquisitions and public works) The Transparency Perception Rate (IPT, Spanish acronym), which is annually estimated from opinion surveys and used as a measurement and follow-up mechanism, has a three-dimensional conformation: during 2008, 2,592 questionnaires were gathered. 1,175 concerning acquisitions, 600 concerning public works and 817 concerning trading. The survey results are under review for the generation of the 2008 IPT, both in global terms and by subject. COLLABORATION ON THE DESIGN AND IMPLEMENTATION OF PUBLIC POLICIES In accordance to the PND, the Commission on Transparency and Fight against Corruption, in charge of coordinating efforts to provide transparency to the Federal Public Administration Management, stated the 2008 Accountability and Transparency Program. Said program is comprised of 14 subjects, with products and results to allow driving diverse public policies in the Federal Government’s entities and departments. The Commission on Transparency and Fight against Corruption stated both the scope and the objectives of the actions to be carried out on each of the subjects contained in the 2008 Accountability and Transparency Program; thus, the participation of Petróleos Mexicanos, its Subsidiaries and Affiliated companies was aligned to the government’s purpose. The company participated as follows: ANTI-CORRUPTION The Institutional Policy of Anti-corruption is focused on two objectives: to penalize those responsible for illegal acts and to prevent such acts. The first objective is under the responsibility of PEMEX and its Subsidiaries’ ICBs and the Secretariat of the Public Function. The second objective involves seven macroprocesses to be incorporated to the Accountability and Transparency Program — within the topic “Actions to Prevent Anticorruption and Indexes Analysis”, to control, reduce and eliminate risks. The macroprocesses selected from the corruption risk map and their objectives are: MACROPROCESS OBJECTIVES Goods, leasing and services supply Generate a higher level of confidence, equity and certainty in the participants during the recruitment, as well as simplify, homologate and make transparent the main activities of the recruiting procedures. Public Work Administration Turn the Public Work Administration into a model of transparency and integrity that generates the confidence of contractors on the institution and improves the citizens’ perception with respect to the process. Reliability on the control mechanisms of the Treasury process Have a financial process that complies with international standards of transparency and control in the generation of financial information, as well as the inclusion of elements regarding invoicing and public bidding processes that contribute to the company’s transparency and accountability. Control and monitoring on products and/or customers Facilitate, make transparent and more efficient the process and the commercial relations of Petróleos Mexicanos and Subsidiaries, in order to provide certainty to customers about their legality and opportunity. Oil fuels supply chain (illegal market) Eliminate the illegal market of fuels through actions aimed at fighting fuel theft, adulteration and sale of products that are not distributed or commercialized by PEMEX. Indemnities and complaints Reduce or eliminate the adverse effects such as complaints and disagreements; develop and establish information technologies to make more efficient and control operations; increase transparency in processes and procedures; and professionalize the public service. The actions to control risks in these macroprocesses continued during 2008 and were determined taking into consideration both preventive and reinforcement elements, so as to achieve a better latent risk control. 2008 RESULTS Acquisitions (procurement, leasing and services) The development of the Electronic Witnesses: web cameras at the facility where public biddings take place and the appropriate technology for their on-line transmission. The Public Acts Conduction Protocols for bidding processes are updated and homologated as a practice that continues to contribute in reducing, among the personnel responsible for the Recruiting Public Acts, potential acts that may result in disagreements. The Suppliers Classification mechanism was improved: suppliers are now registered by class, type of company and pertaining Chamber or Industrial Association, so as to substantially improve the support to PYMES. Administration of public works The Institutional System for Registering and Evaluating Contractors was improved: it will now allow speeding up the contracting process and reduce proceedings. The Works Supervision course continued for public servants in charge of executing the works of PEMEX and Subsidiaries; they are more qualified for performing their functions. The Control System for Work Volumes was improved: it is expected to be the foundation for the electronic payment continuity. The first stage of the Unit Price Catalogue, which included the revision of concepts and scopes of the general catalogue, has been completed. This information has been integrated into the database of the C-Projects Management Catalogue and is already available in the Intranet for consultation by personnel. The Contracts Formalization and Management System, which was suspended until the new Energy Reform regulations, is currently in process of analyzing and determining the required adjustments to the system’s technical specifications. Transparency on financial information disclosure Joint work programs were carried out by Subsidiaries, corporate managements and PMI, as well as with PEMEX’s personnel for defining the scope of the review, updating the internal control documents, assessing the design, performing process walkthroughs, and conducting effective operative tests. PEMEX also encouraged the control culture through talks to the Subsidiaries’, Executive Offices’s and PMI’s personnel on the objective of the Sarbanes Oxley Law and the methodology used for compliance. Similarly, the personnel responsible for administering the tests at the different work centers were trained. A report on the result of the control assessment is currently being prepared. This information will serve as the basis to consolidate the annual report on the effectiveness of the Internal Control System of PEMEX at the end of the fiscal year 2008. The Internal Control System with which it is assured that the financial information disclosed to the authorities and International financial institutions is properly documented and supported. A subject of great importance for the company and its suppliers is that related to payments. The actions developed as to treasury led to an important improvement in payment management and a better link with the suppliers, service providers and contractors. During 2008, the implementation of mechanisms to receive electronic invoices, which complete the automation of the process from the purchase order, continued. To reinforce this, the disclosure campaigns promoted the use of electronic means between the creditors so that they may directly consult their payment status. At the end of 2008, Petróleos Mexicanos and its Subsidiaries issued more than four million Electronic Invoices, thus obtaining meaningful transparency, simplification, control, budgetary savings, and environment protection benefits. The training and certification related to the electronic invoice process was completed; the training and certification for the reception process of electronic invoices started. 37 Likewise, work on Linking Modules between the operational and financial areas was performed to introduce the documents before the invoicing stages and, in the Electronic Invoicing and Documenting modules, with which assistance time is to be reduced. Social Responsibility Report Reliability of the Treasury process control mechanism GRI 4.7, SO3, 4.8, HR1, SO4, SO6, SO7, PR6 2008 RESULTS Control and follow-up of products and/or customers Compliance with the liquefied gas distribution program: PGPB informed that during the year, claims arising from lack of compliance to the liquefied gas distribution program were not filed. Commercial information dissemination: PPQ. The Ammonia Forum was held in the Northeast of the country, with the participation of 500 people. Seven issues of the Electronic bulletin “El Polímero” were issued; 6 issues of the electronic bulletin “Infórmate” were issued; in the case of methanol, 12 bulletins were sent to the principal customers: Rexcel, Química Delta and Dow. PMI informs the customers on the updating of crude oil pricing formulas. PR. 31 advertisements were published in the Commercial Portal, besides 3 issues of the Octanaje Magazine and a Special Magazine on the 70th Anniversary of PEMEX. Customer claims assistance: PPQ. The satisfaction level related to the claims assistance during the January-December 2008 period was 0.90, which ranks as “good” (0.86 – 0.90). PMI. Claims arising form PR were not received in the Customer Contact Center; 40 calls were received and dealt with during the fourth quarter of 2008. A procedure was developed to attend to the claims of Wholesale customers. Technical support to customers and commercial process control: PPQ. 17 training courses were provided to customers and 14 visits were made to companies which were rescheduled. PR. 23,844 commercial visits were made related to technical supervision to Service Stations. Additionally, 11,673 quality verifications were made, detecting 19 with out-of-specification products. The review actions of the legal framework and internal regulations to assure agility and transparency of customer service resulted in the Board of Directors of PEMEX-Refining approving the creation of the Credit Institutional Committee of PEMEX-Refining, as well as the relevant Operation Rules. TRANSPARENCY AND DIALOGUE Corporate Governance Transparency and Oversight Collaboration on Public Policies Fines and Sanctions for Non-Compliance Compliance with the shipment program (quantity, opportunity and quality).The customer service rate for December was 86.14%; the accumulated average from January to December was 95.26%. Lastly, as regards the Control and Follow-up of Products and/or customers, the customer opinion survey was completed. The survey company delivered the study results, and the Transparency Perception Rate calculation is still pending. PEMEX 2008 38 03 Oil products supply chain (illegal market) As regards the fighting against the illegal fuel market, 1,432 clandestine taps have been detected and removed, which has allowed reducing considerably the losses caused by fuel theft. The time gap between the tap installation, and its detection and dismantling has been reduced; the persistence of the crime is still high. The States with higher incidence of clandestine taps are: Veracruz, State of Mexico, Puebla, Chihuahua, Coahuila and Nuevo León. Of 13,000 scheduled inspections, 11,673 inspections in gas stations were performed; 19 were found with out-of-specification products. 267 simulated consumer actions were carried out in gas stations to quantify the product sold, detecting 81 cases of incomplete liters that were reported to the PROFECTO; of these, 51 had the “Cualli” certification. Six technical-operative assessments and 97 follow-up reviews were performed in work center of PEMEXRefining. The findings and the respective recommendations were notified to the assessed operative areas for appropriate attention. In November 2008, the agreement for reestablishment of the tank car satellite tracking signal was executed, which implies the individual and gradual substitution of SIMs installed in each unit. In January 2009, the installation and configuration of these SIMs continues, and it is estimated that the process will be completed by the first half of this year. Indemnities for appropriations and claims In order to improve the process and for transparency’s sake, plans and strategies for homologation of Appendix “AE” (Spanish acronym for External Matters) were developed in the four regions of PEMEXExploration and Production (PEP). Its validation by the General Attorney’s Office is in process and formalization by the General Management of PEP is pending. Similarly, actions for consolidation of the processes, regulations, policies, and criteria for dealing wiht claims in PEMEX, between PEMEX-Gas and Basic Petrochemical (PGPB), PEMEX-Refining (PREF) and PEMEX-Exploration and Production continued. The comprehensive System for appropriations claims and prevention (SIARP) is operating at 100% in PEP and 95% in PEMEX-Refining. Likewise, in PGBP, the SAP R/3 system is operating at 100%, and the systems operate in accordance with the specific needs of each Subsidiary. EMPLOYEE TRAINING ON ANTI-CORRUPTION PROCEDURES AND POLICIES The Code of Conduct shows the commitment to fighting and preventing corruption resulting from improper practices within the public administration, and allows encouraging and conducting the ethical behavior of employees. (http://www.pemex.com/index.cfm?action=content&sec tionID=1&catID=9). The aforementioned Code is mandatory for all the personnel and is part of the induction material given to employees when joining the company. So far, 23,173 employees were trained by means of e-learning and, during 2008, 1,469 employees attended the Code of Conduct course. Additionally, 9,000 non-union employees were trained on the Code of Ethics of the Federal Government and value batteries were administered to more than 13,000 workers. A total of 97 events were developed to raise awareness on the adoption of the Code of Conduct of PEMEX. PPQ stands out for the number of participants and events: 5,232 employees in 64 events. PEMEX promotes the performance of the employees’ activities within an ethical, transparent and quality-based framework. The above is evidenced by the “Recognition Program for Outstanding Behavior and Projects Related to Integrity and Transparency in Petróleos Mexicanos”, which recognized a total of 206 employees at Work Centers for their conduct or innovative proposals in such matter. Likewise, the 10 best Human Resources departments were identified through a service perception survey conducted among employees. Moreover, as a result of the electoral regulations, the information related to their participation on electoral processes was distributed, and more than 40,000 employees became aware of the different materials and information issued by the Special Prosecutor’s Office for Electoral Crimes. The above-mentioned actions are intended to promote respect for human rights within PEMEX’s business activities in order to maintain a good reputation and protect the investment stability. PEMEX continues working to strengthen the relevant agreements. ACTIONS TAKEN AGAINST CORRUPTION INCIDENTS By 2008, the control over corruption risks, reflected on the seven above-mentioned macroprocesses, maintains its transversal scheme for all the participating subsidiaries and its focal scheme in specific subjects. The macroprocesses are based on the opinions gathered in surveys conducted among customers, suppliers, commercial chambers and the personnel, for the creation of agreements and consensuses that will help establish joint and coordinated actions, such as the interinstitutional actions taken to fight the illegal fuel market in the country. Additionally, the new Petróleos Mexicanos Act allows a new overview as to transparency and accountability matters, with the creation of the Accountability and Transparency Committee as an entity of the Board of Directors. The Committee’s guidelines are concentrated in the disclosure of relevant information of Petróleos Mexicanos and its Subsidiaries; the organization, classification and management of reports; the accountability mechanisms of Petróleos Mexicanos; follow-up on information requests, and information reliability. Financial or In-Kind Contributions to Parties or Related Institutions PEMEX does not make any financial or in-kind contributions to political parties or similar institutions within or outside the country. The monitoring of the Work Centers where elections took place, during 2008, revealed that the internal control actions, such as transparency and accountability, have been satisfactorily complied with. Anti-monopoly Practices As regards international matters, it responded to procedures for alleged monopoly practices in the State of Florida, USA, and it channeled the request of the Kingdom of Saudi Arabia to present an Amicus brief, in a procedure similar to that indicated in the State of Texas, USA. Both of them had favorable results for PEMEX. Advertising Campaigns According to the Mexican Law, PEMEX is the only supplier of oil fuel products, natural gas and basic petrochemical products for industrial, commercial and domestic use in the country. Thus, PEMEX does not develop intensive advertising campaigns for its products. DISSEMINATION OF THE CODE OF CONDUCT 2006-2008 Employees Trained Social Responsibility Report 2008 121 358 408 367 215 485 545 809 219 359 2007 2006 1,269 960 1,563 856 312 1800 1600 1400 1200 1000 800 600 400 200 0 39 HO PEP PREF PGPB PPQ GRI SO5 Collaboration on Public Policies PEMEX has well-defined internal policies to address the different subjects expressed by the Commission on Transparency and Fight against Corruption in the Accountability and Transparency Program. PUBLIC POLICY INSTRUMENTS APPLIED Focused Transparency In a participative execution of the industry areas, the internal control organs and, the consultation of the Inter-subsidiary Commission, were identified, based on the needs of information of the citizens, several items related to the allocation of public resources, processes and products, on which it was estimated that it is necessary to achieve higher transparency and accountability to the society; such as: 1. Grants and donations (PEMEX) 2. PEMEX Franchising (PEMEX Refining) 3. Petrochemical products (PEMEX-Petrochemical) 4. Research and post grade in IMP (IMP) The information on the selected subjects is available for the citizens at the Institutional portal www.pemex.com An opinion survey was conducted as a feedback mechanism. For 2009, plans are for working on the regulations and improvement of the information inherent to the acquisitions published at PEMEX’s Portal. TRANSPARENCY AND DIALOGUE Corporate Governance Transparency and Oversight Collaboration on Public Policies Fines and Sanctions for Non-Compliance Voting cap 03 The Institutional Code of Behavior describes the behavior of the personnel of Petróleos Mexicanos and its Subsidiaries in compliance with the voting regulations, during 2008, the personnel was informed on the different regulations on this regards and non employee was punished by the competent authorities. In order to contribute to the reliability levels, the Work Centers – Industry Departments were created, located in federal division during 2008, internal control actions to avoid the use of public resources with voting purposes, as well as transparency and disclosure actions, using the Electronic means available in the company. Likewise, the e-learning course was introduced in Petróleos Mexicanos and its Subsidiaries, information on Section 8 of the Federal Act of Management Responsibilities of Public Sectors and Section 407 of the Federal Penal Code. Citizens’ participation The Mechanisms of Citizens’ Participation were introduced, directed by Petróleos Mexicanos, in the figures of the Sector Commissions of the Actuations Macro-functions and Public Works, that currently operate with the participation of the industry areas; as well as the different chambers and members. In the institutional portal of PEMEX, the information related to the participation mechanisms available such as the treatment for different subjects arising from the applications and questionnaires of the Chambers and members is published. Ethics and public responsibility Several actions of disclosure and intensive sensitivity were implemented, which consists of phrases and texts through PEMEX’s intranet, as well as the promotion of materials to foster and reinforce the legality culture. The Inter-subsidiary Commission was informed on the existence of a Code of Behavior that regulates the personnel’s behavior – one for Petróleos Mexicanos and its agencies, one for IMP, and one for each Affiliated Company (PMI, Comesa and III Servicios)- mentioning that it maintains its disclosure. Non-discrimination and gender equity Petróleos Mexicanos, its Subsidiaries and affiliated companies count with institutional policies for the selection, hiring and promotion of personnel, both trust personnel and personnel belonging to the labor union, that inhibit discrimination. The institution is making efforts, together with the Federal Government, in favor of the promotion and respect of human Rights. Sensitivity, promotion, disclosure actions were taken to avoid discrimination and gender equity in the company. Improvement of web sites The industry portals were improved, restructuring the following premises fixed by the authority: • Information Architecture: Contents were organized to be simply and directly found and used by the user. • Institutional Image: Relevance was provided to the main pages, such as the most important sections and contents hierarchically. • Access and usage: The technical conditions so any person may use, visit or access the company’s portal through Internet were given, independently from their equipment, navigator or modem speed. Likewise, there are alternatives equivalent for the visual content in the color formats and the style sheets. On the other hand, a clear and simple language is privileged. • Quality: Actions that allow the industry portals to operate efficiently, functionality and reliability were taken, through a contents manager developed by PEMEX. At the same time, there is a Privacy Statement and Data Management. PEMEX 2008 40 • User’s Experience: There is a link, through a headline, to the opinion survey which centrally uses the Internet System of the Republic Presidency, in order to know the citizens’ opinion regarding the site visited and to measure the satisfaction level. The areas of opportunity detected – in some cases -, by the Internet System Office of the Presidency, that chairs this subject, are in the assistance process. POLÍTICA PÚBLICA INSTRUMENTOS APLICADOS Education surplus PEMEX participated in the education surplus, which was called “Superseding the Academic Level”. This counts on the support of the company’s authorities and the Mexican Oil Labor Union. A diagnosis was performed of the worker population who were interested in continuing with their basic and higher level studies, sending the results to the National Institute of Education for Adults (INEA), which, together with the Executive Offices of PEMEX, stated the actions to be taken centrally and regionally, including the Subsidiaries, PMI, Comesa; III Servicios and the IMP. Zero Observations Program Petróleos Mexicanos, its Subsidiaries and PMI Comercio Internacional, have participated in this program since 2007 for preventing recurrence of high and medium risk observations, with a preventive perspective, through the specific treatment to the root causes that originate said observations. Several analyses were carried out and solution actions were taken to avoid recurrence of observations determined by the supervision agencies. During 2008, the program was followed-up and the Public Function Department was informed from time to time on the compliance with the actions proposed to mitigate the recurrence of the observations. Expiration and regularization of trusts Petróleos Mexicanos and PEMEX-Gas and Basic Petrochemicals participated in the expiry and regularization of trusts program, which seeks to speed up the processes for the expiry and regularization of public trusts, powers of attorney and analogue agreements which do not belong to the public sector constituted in the APF, as well as those mixed trusts or private trusts that received or receive donations or contributions from the Federal Government, and which have already achieved their objective. The data related to said trusts identified in the Treasury Department module were updated and registered. In the case of the Executive Offices, the one scheduled for 2008 was expired, and the actions for the expiration of three other scheduled for 2009 are being taken,. As regards PEMEX-Gas and Basic Petrochemical, for the five trust that they report, the execution of the expiry deed was formalized, although the liquidation process still continues. The registration codes will be cancelled on the next date. The trust still effective are: Federal District; La Laguna-Durango and Bajío Norte. Institutional Internal Control Regulations Compliance with the SOX Law in Petróleos Mexicanos. Simultaneously to this effort, the Corporate Finance Office launched an institucional cut-off project, whose main purpose was to improve the practices as regards internal controls. The date scheduled to conclude the activities related with the compliance of the SOX Law are aligned with the SEC requirements. Clear Purchases Petróleos Mexicanos, its Subsidiaries, the IMP and affiliated companies provided the Public Function Department information on the institutional purchases of goods and services provided during 2007, and on the purchases of vehicles. The information on the purchases made by Petróleos Mexicanos, its Subsidiaries and affiliated companies is published on the institutional portals and the governmental portals Infomex and Compranet. Actions to avoid corruption and indexes analysis The actions taken to avoid corruption and to improve the rates of the previous years were continued. Promotion of physical culture and sport The Executive Offices, each subsidiary, the IMP, PMI, Comercio Internacional, III Servicios and Compañía Mexicana de Exploraciones participated in the actions described as the definition of Links and their capacities. Likewise, several improvements and innovations in the different selected processes were implemented. On the other hand, PEMEX participated in the development of the reform project of the Federal Criminal Code and the Federal Code of Criminal Procedures, as well as in the General Act of Civil Protection bill and diverse Official Mexican Regulations, the most important of which are those regarding Hazardous Waste Management Planning; Listing and Criteria for the Identification of Special Handling Waste; and Emergency. The last one establishes the specifications for the use of dispersants in hydrocarbons spills in the sea. Social Responsibility Report The Commission on Transparency and Fight against Corruption evaluated PEMEX with 10 points over a 10 point basis, for the work developed during 2008, acknowledging the collaboration of the institution in the implementation of public policies designed by the aforementioned commission. 41 Information corresponding to the XXVII Oil National Sports Games was provided and the execution of a General Agreement of Collaboration with the Sports National Commission (CONADE) was promoted, to join the efforts for the promotion, disclosure and development of physical culture and sports for the benefit of the workers and/or eligible beneficiaries of PEMEX. GRI PR9, SO8, EN28, HR9, HR4, PR2, PR4, PR7, PR8, 2.9, 4.16 Fines and Sanctions for Non-Compliance CASES OF HARASSMENT, CORRUPTION AND OTHER ACTS INFRINGING UPON HUMAN RIGHTS IN THE COMPANY TOTAL AMOUNT OF LAWSUITS In environmental matters, 319 new incidents were registered; 109 related to inspections, 138 to administrative procedures, and 72 to nullity actions. During 2008, the National Commission of Human Rights (CNDH, Spanish acronym) managed 35 complaints (nine from the previous year and 26 from the reporting period; 26 were concluded and nine remain under process for 2009). Three claims and one complaint were tried before the National Council to Prevent Discrimination. The incurred fines total 73.9MM$, which will not be payable until the validity is determined by the corresponding courts. Current affairs as of December 31, 2008 were: 194 inspection records, 466 administrative procedures and 635 nullity trials. Of a total of 39 affairs related to Human Rights (CNDH and National Council to Prevent Discrimination), 29 were concluded finding no violations and 10 were left (nine complaints and one claim) pending process for 2009. IMPACTS ON INDIGENOUS RIGHTS AND LAWSUITS There were no incidents related to collective or individual indigenous rights violations. TRANSPARENCY AND DIALOGUE Corporate Governance Transparency and Oversight Collaboration on Public Policies Fines and Sanctions for Non-Compliance Achieving transparent processes in the management and operation of the company, eliminating corrupt practices among the public sector officers and be timely accountable to stakeholders, are the challenges that PEMEX faces with a renewed Corporate Governance and a strengthened oversight structure 03 CURRENT AFFAIRS, UNTIL DECEMBER 31, 2008 MATTER 380 Agrarian 177 Arbitration 42 NUMBER Administrative Environmental PEMEX 2008 In 2008, there were no monetary or non-monetary penalties imposed for non-compliance with the Law or regulations relating to accounting fraud, violations of international agreements or treaties, market communications, product or labeling information regarding safety and health regulations, or confidential treatment of information on PEMEX customers. 1,295 4 Civil 607 Fiscal 229 Injunction 243 Labor Mercantile Criminal Total 21,761 411 2,615 27,722 Debate Process on the Energy Reform Diagnosis: PEMEX’s Situation Petróleos Mexicanos and the Secretariat of Energy (SENER, Spanish acronym), performed a diagnosis on the situation of PEMEX, which was presented on March 30, 2008. The document was disclosed in the portal of PEMEX and shows the challenges of the energy sector together with the actions that should be taken to face them: • Manage efficiently the decline of the main oil fields • Substitute such decline with hydrocarbons from more complex basins • Sustain the production platform in the medium term • Reduce the participation of imports in the supply of oil fuel products • Increase productivity and improve its operational performance • Improve its supervision, transparency and accountability mechanisms without interfering with its operation • Improve industrial safety and environmental protection standards • Increase the proven reserves in order to sustain the production levels in the medium and long term • Correct financial imbalances to ensure its viability President’s Proposal Stakeholders’ Visions at Debate The debate on PEMEX’s situation and the Energy Reform proposal involved different political and social sectors in Mexico. The Reform generated multiple exchanges, proposals and visions. The need for changes within the regulatory framework of the sector and the State’s property of and control over the national energetic resources, together with the integration of the citizen participation in the debate of the process defined the discussion on the Reform. Mexicans’ Participation Mexicans knew and debated on the proposals from different approaches and perspectives; the areas of improvement and challenges of the company were thoroughly analyzed in several forums. Social Responsibility Report I. New Organic Act of Petróleos Mexicanos II. Reform to the Organic Act of the Federal Public Administration III.Reform to the Act of the Energy Regulatory Commission IV.Reform and addition to the Regulatory Act of the Constitutional Article 27, as regards the oil-producing sector V. New Act of the Petroleum Commission 43 The President took as reference the diagnosis PEMEX’s Situation for the presentation of the Energy Reform on April 8, which contemplated five reforms to the sector legislation: Health and Safety A single Management System: PEMEX-SSPA System Training on SSPA Audit and Control Initiatives PEMEX’s Accident Rate Indexes Occupational Health Suppliers’ and Contractors’ Responsibility for Safety and Environmental Protection Emergency Coordinating Center (CCAE) PEMEX 2008 44 04 Health and Safety Aspiration: Continue with the company’s transformation toward a preventive culture in the early stages of the projects, where the workforce fully assumes its co-responsibility and commitment to its own safety and the facilities’ security, and performs a regulatory, auditing and advising role in the safety, health and environmental protection areas. Guillermo Camacho Uriarte Deputy Director of Operational Discipline, Safety, Health and Environmental Protection Corporate Operations Office The year 2008 marks the consolidation in the coordinated implementation of PEMEX-SSPA system, through the criteria homologation and guidelines between the practices and Subsidiaries. In this year, the safety, health and environmental protection evolved in the Processes Management System framework, ranging from a support process to an additional company’s value chain. It was also a year in which the efforts of the whole decade started to be crystallized with the implementation of SSPA management systems, obtaining the best result of safety in PEMEX’s history, reaching international levels in key parameters. The maturity progress of the processes of the area is also reflected when achieving an internal verification unit of Petróleos Mexicanos, which provided higher transparency to its operations to ensure the compliance with the Official Mexican Standards. The consolidation of the Safety and Health practices must also be according to a prevention philosophy during the early planning stages of the projects opposed to the application as a reactive and emerging measure. This thinking order is applied at the present time to the Gulf Tertiary Oil Project (PATG) before the challenge of redesigning a strategy where safety and health are included in the sustainable model to be implemented in ATG preventively, immersed in all the project’s planning states. For us, the Energy Reform represents new challenges, but also positive opportunities regarding safety, health and environmental protection. As a concrete case, I could quote the creation of the Environmental Protection and Sustainable Development Committee within the Board of Directors, which shows the importance level and commitment of the organization. In this level of maturity, the participation of the Mexican Oil Labor Union is essential, through the coordinated work to face the challenges that represent this new PEMEX’s life stage, where everybody assumes the responsibilities jointly. Additionally, with the Reform, there will be more participation of the contractors, and thus, we are working in the improvement of control mechanisms, reinforcing the requirements regarding safety, health and environment from the bid basis, so that all the chain links are equally reinforced. When we talk about SSPA, we are talking about two PEMEX’s large heritages that are its people and its facilities. That is why our SSPA vision in PEMEX goes further than only a management model, making the workers participants of their personal responsibility in the care and conservation of the facilities, which doubtlessly will contribute with the company’s sustainable and responsible growing. Unfortunately, accidents occur in this industry, which does not mean we should get used to them. Through the consolidation of our practices of the PEMEX-SSPA System, the perfection of our process and the continuous improvement will help decreasing the occurrence of negative events in a near future time, with the participation of the company and workers allied for the same purpose: the people’s and facilities safety and workers’ health. Facts Challenges •Revalorization of the SSPA process as part of the value chain, internalization of a security and health culture within the company •Beginning of the consolidation of the PEMEX-SSPA System •Best safety results in the past 70 years •Less incapacitating accidents, lower frequency index and lowest number of contractors’ incapacitating accidents in the past 10 years •Reduction of industrial accidents and in consequence decrease of its economic impact by 94% as compared to 2007 • Continue improving the indicators on accidents, with a special emphasis in the UPMP area in PEP •Design a strategy where safety and health are an integral part of the sustainable model to be implemented in ATG •Consolidate the level 3 of the PEMEX-SSPA System • Align the PEMEX-SSPA System to the Energy Reform. It is necessary to visualize, incorporate and instrument the efficient use and saving of energy on the System • Start the “PASST” program GRI Management approach, LA6, LA10 A single Management System: PEMEX-SSPA System At Petróleos Mexicanos, safety, health and environmental protection (SSPA, Spanish acronym) are fundamental factors for its development. Main Results achieved in 2008 Health and Safety A single Management System: PEMEX-SSPA System Training on SSPA Audit and Control Initiatives PEMEX’s Accident Rate Indexes Occupational Health Suppliers’ and Contractors’ Responsibility for Safety and Environmental Protection Emergency Coordinating Center (CCAE) PEMEX, as any other oil-producing company, performs its activities in a dangerous industry. In recent years, the implementation of international standards in SSPA maters has been carried out in order to optimize its performance, thus promoting the protection of the environment and the reduction of accidents 04 Petróleos Mexicanos encourages a sustainability development culture, promotes security for operations, its employees health and a harmonic relationship with the environment. Áccordingly, in 2008 and for the third consecutive year, PEMEX continued the instrumentation of the System for the Integral Safety, Health and Environmental Protection Management, PEMEX-SSPA. • Conclusion of the consolidation phase of implementation of the 12 SSPA Best Practices and the Administration of Security Processes •The Occupational Health Subsystem (SAST, Spanish acronym) and the Environmental Administration Subsystem (SAA, Spanish acronym) were implemented •Transition lines were established for PEMEX-SSPA applicable to the SSPA function, Structured Organization, based on the results of the monitoring of the execution of specific and general plans and programs at the Work Centers, and consulting reports •The operation of the Structured Organization was improved as a result of the establishment of the subleadership teams in Strategic Leadership, Operational Reliability and ASP, achieving goals, initiatives and strategies applicable at every level in the company •Training and diffusion on the PEMEX-SSPA System to every implementation and sub-implementation team to support the system’s strengthening PEMEX complies with the safety and occupational health regulations applicable to the oil-producing sector, as well as with those established in the Federal Regulations on Occupational Safety, Health and Environment and in the Collective Bargaining Agreement in force for every nonunion and union employee. SSPA MACROPROCESS SSPA Planning VISIBLE AND PROVEN COMMITMENT 1 SSPA POLICY 2 AGGRESSIVE GOALS AND OBJECTIVES 3 STRUCTURED ORGANIZATION 4 CHAIN OF COMMAND RESPONSIBILITIES 5 SSPA ROLE 6 EFFECTIVE COMMUNICATIONS 7 ONGOING TRAINING PROGRAMS 8 PERMANENT MOTIVATION 9 HIGH PERFORMANCE STANDARDS 10 EFFECTIVE AUDITS 11 INCIDENT REPORTS AND ANALYSES 12 SSPA Risks Management Measurement and Evaluation 12 IBP SSPA INTERNATIONAL BEST PRACTICES PEMEX 2008 46 SASP: Processes’ Safety Management Subsystem SAST: Occupational Health Management Subsystem SAA: Environmental Management Subsystem Analysis, Compliance and Improvement SASP SAA SAST Training on SSPA Training is a key, systematic, planned and permanent activity of one of the 12 Best Practices of the PEMEX-SSPA System. During 2008, training programs on SSPA matters were implemented in every Work Center through the development and empowerment of internal SSPA trainers in PEMEX. With this, PEMEX intends to align the employees’ knowledge and criteria to consolidate a preventive culture in the organization. 3,220 employees constitute the Mixed Health and Safety Commission, approximately 2% of the total labor force. Diffusion and Training of the PEMEX and Subsidiaries Safety and Health Regulation 50,000 12,006 650 copies distributed employees trained in 115 Work Centers course given by the Mexican Oil Institute Verification of the Contractors’ Training Programs SSPA TRAINING: Exceeded 2008 expected compliance Courses taught: SSPA1, SSPA2, IMAC 2,755 courses Participants 56,094 employees Furthermore, PEMEX has the Induction and Training Programs in place on Selected Safety, Health and Environmental Protection, subjects, which are part of PEMEX’s Institutional Training Program. This program is integrated from the Work Centers and lines of business of the Subsidiaries. An extensive training on specialized PEMEX-SSPA subjects has been provided since 2005. Throughout 2008, this training was executed by internal SSPA instructors at the Work Centers. During the same period, the Corporate Operations Office coordinated training on critical SSPA and PEMEX Health and Safety Regulations subjects for all manual personnel at the Work Centers. Collegiate Mixed Health and Safety Groups The Collegiate Mixed Health and Safety Groups are equally structured between union and company at three levels: The SSPA Program that contractors must present as part of the requirements of the bidding bases for priority projects – executed and managed by the Corporate Engineering and Project Development Office (DCIDP, Spanish acronym)– must have a training program for the employees. The program is required to consider not only the type of jobs to perform based on the work scope, but also the category or specialization of the employees that will be trained (helpers, manual personnel, technical personnel, supervisors, etc.), as well as the training periodicity based on the contract’s term and personnel turnover. The training verification process is planned through the use of a personal SSPA card, on which each employee’s training courses are registered and dated. One of the functions of the Quality, Industrial Security and Environmental Protection Management is to assess, by means of audits, the performance regarding SSPA in activities supervised by the Residences of Work during the construction works carried out by contractors in charge of the DCIDP. The evaluation considers the verification of compliance with the training programs that the contractor has proposed in accordance with the bidding bases. Social Responsibility Report 47 • Direction level, 32 employees serve on a National Mixed Health and Safety Commission (CNMSH, Spanish acronym) • Executive level, there are five Coordinating Mixed Groups for the Local Mixed Health and Safety Commission (CLMSH, Spanish acronym), one for each Subsidiary and Executive Offices. There are 76 employees participating at this level •Operational level, there are 427 CLMSH, one for each Work Center, with 3,222 participating employees in addition to 96 commissioned employees. Clause 65 of the 2007-2009 Collective Bargaining Agreement Health and Safety A single Management System: PEMEX-SSPA System Training on SSPA Audit and Control Initiatives PEMEX’s Accident Rate Indexes Occupational Health Suppliers’ and Contractors’ Responsibility for Safety and Environmental Protection Emergency Coordinating Center (CCAE) GRI 4.9, LA7 Audit and Control Initiatives 04 During 2008, the insurance company Seguros INBURSA, S.A. Grupo Financiero INBURSA, performed inspection visits on the four Subsidiaries of Petróleos Mexicanos, 33 offshore facilities, 23 in-land facilities and 12 pipelines located in the South, Center and North zones of the country, in order to verify the compliance with the previous year recommendations. During 2008, 398 recommendations were revised and 203 were certified as released; this represents a progress of 51% of the 1,092 recommendations in progress. Likewise, preliminary risk inspection visits were performed to provide technical support and advice on compliance with recommendations. The main completed activities are the following: • Nine audits of the Security Process Management System in PGPB’s facilities • 13 audits of the SSPA System in PEMEX-Refining’s facilities • One technical support visit at the CPQ Pajaritos’s facilities for the inspection of the heavy chlorine tanks at Planta Clorados III • One visit to reinforce the Security Process Management System at PEP’s facilities (TMDB Dos Bocas Reforzamiento) • 15 follow-up visits regarding compliance with SSPA, reinsurance, accident prevention, security process management sub-system, Mechanical Integrity and Quality Assurance (IMAC, Spanish acronym) recommendations in Work Centers of the PEP, PGPB, PREF and PPQ • Seven verification and follow-up visits regarding compliance with the SSPA audit programs regarding industrial safety and environmental protection of Subsidiaries Effective Audits and Safe Act Index Effective audits are conducted in every facility as part of PEMEX-SSPA System’s best practices. These are a preventive tool and are performed to support decisionmaking and to set up measures that contribute to develop a culture for prevention of accidents. The program of effective chain of command and referential audits continued in 2008. A total of 579,261 effective audits were made in PEMEX and its Subsidiaries. Owing to the preventive nature of this practice, in the case of the facilities rated as “preventive” or “unacceptable” during the effective audit, action plans are designed to eliminate the acts identified as unsafe and avoid the recurrence and incident potential. The following Safe Acts Indexes are a result of the effective audits: Effective Audits Completed 2008 Safe Acts Index in PEMEX (%) PEMEX 2007 - 2008 (Number) Frequency Index Unacceptable Preventive Safe 350,000 < 95 300,000 95 - 98 3 250,000 2 > 98 200,000 2.68 1.39 1.19 1.00 1.17 1.09 1.50 1.06 0.67 0.59 0.47 0 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 PPQ 97.29 PGPB 98.14 PREF 95.33 PEP 93.03 0 1 HO 89.00 50,000 1,890 2008 168,528 318,165 59,481 31,197 150,000 100,000 1,012 138,214 2007 248,918 59,481 NA PEMEX 2008 48 Head Office PEP PREF PGPB PPQ PEMEX’s Accident Indexes The institutional effort to change the Organizational culture through the implementation of the PEMEX-SSPA System has developed improvements in the company’s accident indexes. Frequency Index At 2008 closing, the Frequency Index was 0.47 accidents per million man-hours worked with risk exposure, reaching the expected goal of 0.48. This was 20% less than the previous year, which represented the lowest annual level in the company’s history. It is noteworthy that of the different Subsidiaries, PEMEX-Exploration and Production reduced its Frequency Index by 39%, as compared to the index for 2007, thus exceeding the expected goal of 0.90. PEMEX Outsourcing Index The implementation of PEMEX-SSPA has made it possible to include the contractors in programs that contribute to continuously improve their performance as to accident occurrence. The 2008 Outsourcing Frequency Index was of 0.75; that is 24% less than the previous year. It is a priority for PEMEX that every contractor complies with the health and safety criteria established by the Secretariat of Labor and Social Welfare and criteria practiced by the company. Therefore, for the General Conditions for Purchase and Engagement, as well as for the evaluation and selection of suppliers, all valid health and safety regulations and those internally established by PEMEX must be complied with. Economic Impact Generated by Accidents Severity Index As regards the Severity Index, it shows a positive tendency for 2008 in comparison to the previous year. There was a reduction from 35 to 27 lost days per million man-hours worked, for an improvement of 23%. PEMEX and the SDOSSPA joined efforts during 2008 in order to monitor the recommendations of the International Reinsurance and to reinforce the SSPA Management System so as to contribute to reduce the industrial accidents and the related economic impact. Fatality Index The 2008 Fatality Index is lower than that registered during 2007, which was mostly affected by the accident suffered in the Usumacinta Platform. It decreased from 4.84 to 2.11. Economic Impact created by Accidents Fatality Index 200 8 150 6 FREQUENCY OUTSOURCING INDEX 3 Millions of U.S. Dollars (MMUS$) Data at June 31, 2008 450 (94% Less) PEMEX Severity Index 350 2 398.81 23.72 2007 2008 0 59.08 2.69 1.88 1.78 2.42 1.4 1.1 1.14 1.3 0.84 0.99 0.75 0 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 7.11 3.12 4.11 1.56 2.09 1.82 2.23 2.72 1.62 4.84 2.11 0 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 197 127 96 95 100 100 104 72 33 35 27 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 0 50 2006 150 1 51.65 2 2005 50 81.36 4 2004 250 100 GRI SO1, LA7, LA10, LA8 Occupational Health Regional Emergency Response and Management Groups Health and Safety A single Management System: PEMEX-SSPA System Training on SSPA Audit and Control Initiatives PEMEX’s Accident Rate Indexes Occupational Health Suppliers’ and Contractors’ Responsibility for Safety and Environmental Protection Emergency Coordinating Center (CCAE) Regional Emergency Response and Management Groups (GRAME, Spanish acronym) are integrated by the Work Centers located within a region of PEMEX. Their objective is to coordinate major emergency services to exceed the emergency response capacities in the affected Work Center. 04 The Deputy Office of Operational Discipline, Safety, Health and Environmental Protections (SDOSSPA, Spanish acronym) has promoted the creation of GRAMEs in localities where the presence of PEMEX facilities requires them. In order to organize the occupational health development in Petróleos Mexicanos, a coordinated and harmonic development mechanism has been implemented for the strategic, tactical and operational activities, essentially those requiring the involvement of more than one department. On February 2008, the Central Coordinating Group on Occupational Health began to operate. This group was created as a work team of the Intersubsidiaries Commission of SSPA (CAISSPA, Spanish acronym) and is composed by representatives of the SDOSSPA in charge of occupational health within PEMEX. PEMEX needs 19 GRAMEs in order to cover the national territory and the total amount of oil-industry facilities. During 2008, the GRAMEs Peninsular and Veracruz North were formalized, additionally to those of South and Veracruz South. For 2009, the following groups will be officially constituted: Veracruz Center, Bajío, Northeast, Sonora, Isthmus, High Plateau, Marine Northeast and Marine Southwest. The rest of the GRAMEs are scheduled for 2010. PEMEX has 19 regional organizations to serve major emergencies when emergencies surpass the affected Work Centers’ capacity for response (GRAMEs). • California • Sonora • Cortes Sea • North • Northeast • Occident • Saz • Tamaulipas South • Bajío • Northern Veracruz • Veracruz Center • Veracruz South • High Plateau • Puebla Tlaxcala • Isthmus • Southwest Marina • Northeast Marina • South • Peninsular PEMEX Achieved a Historical Accident Rate Performance Over the last few years, PEMEX has substantially improved its Accident Rate Indicators. The 70th anniversary of the oil industry, 2008, has been the best year in company’s history regarding employee health and safety. This was accomplished because the company directors’ established a set of activities to systematize and intensify the tasks and the best practices that allow the consolidation of the SSPA culture. •The lowest incapacitating accidents rate in 70 years (183 accidents) •The best Frequency Index in 70 years (0.47 accidents per million man-hours worked) •The best Severity Index in 70 years (27 lost days per million man-hours worked) •The lowest outsourcing incapacitating accidents rate in the last 10 years (165 accidents) •The best Outsourcing Frequency Index in the last 10 years (0.75) PEMEX 2008 50 The implementation of the SSPA Management Systems over the last decade has been a relevant factor for achieving this accident rate performance in the company. The 2008 accidents frequency decreased by 82%, and the severity decreased by 86%, from 2.68 to 0.47 injured workers per million man-hours worked, and from 197 to 27 lost days per million man-hours worked, respectively. Goals and objectives to reduce accident rates were established during 2008. The relevant results were: • 45.69% of PEMEX’s Lines of Business achieved the GOAL of no accidents registered throughout the year • 64.9% of PEMEX’s Lines of Business achieved the expected objective of reducing the incidence of accidents • 86.5% of PEMEX’s Lines of Business did not register any fatal accident throughout the year (fatal accidents in 4 out of 30 Lines of Business) The purpose is to bring PEMEX up to the best international performance in such matter. Therefore, PEMEX will continue with its policy regarding SSPA matters, by adopting new technologies, training its employees and enhancing both the emergency response and timely reaction systems. 2008 Main Actions: Health Assistance and Medical Prevention • 108,480 medical exams, including periodic medical exams and new and rehired personnel. Additionally, based on a consultation to the Labor Relations area, it was determined that the Deputy Office of Health Services, through the Expert Medicine services, would be in charge of the recognition of occupational diseases, in contrast to previous years when Human Resources performed this activity. This update will allow optimizing the identification of occupational diseases together with its consequential advice on preventive actions at Work Centers Through medical prevention action, it has been possible to maintain at a zero rate the cases of diseases avoidable through vaccination of the universal scheme, for children under five. By means of the expanded newborn screening, 45 cases of congenital metabolic diseases were timely detected. Additionally, 152,500 doses of adult and infant flu vaccines were applied, with special emphasis on the employees and beneficiaries with risk factor. • In the Occupational Health Regional Unit of Ciudad del Carmen, Campeche, the training on Offshore Safety and Survival provided by physicians from the occupational preventive medical services in the in-land and offshore (platforms) facilities stands out • The Industrial Toxicological Lab continued to monitor workers of the Petrochemicals Complexes. The laboratory has studied 376 employees from PEMEX-Gas and Basic Petrochemicals (750 samples analyzed) and 99 employees from PEMEX-Refining (242 samples analyzed) Petróleos Mexicanos diffused, via its internal communication media, 400,000 graphic and electronic messages of health’s promotion and conservation, as a key for success regarding personal, familiar, professional, labor and physical development. The 14 Health Labs, operating at the Medical Hospital Units, have detected 38,523 inappropriate lifestyle risk factors among beneficiaries. A control process initiated through training, education and promotion on healthy nourishing, physical activities and reductions in the consumption of alcohol and tobacco. Thirteen of these Units obtained the certification on “Tobacco Free Facilities” and informed 89,103 beneficiaries about tobacco damages, of which 1,981 people received support at the clinics with the aim to quit smoking. Additionally, two national campaigns were launched for alcohol consumption prevention. Assistance and Preventive Services 2006 2007 2008 5,125,937 5,070,831 4,860,577 Patients signed out of hospitals 70,739 71,918 71,680 Surgeries 33,796 35,322 35,507 Medical Visits 215 431 90 298 62 Head Office PEP PGPB PREF PPQ Births Laboratory Studies Imaging Studies Pathologic Anatomy Early Detection Exams of Transferable and Chronic Diseases 4,573 4,519 4,392 4,309,232 4,258,208 4,210,405 632,459 554,857 524,109 90,701 95,810 88,071 850,807 836,393 848,559 Social Responsibility Report Active Risk-related Labor Lawsuits TOTAL: 1096 cases December 2008 51 As regards assistance and preventive services provided by PEMEX to its employees and their families, the following stand out: GRI LA7, LA9, HR2 Suppliers’ and Contractors’ Responsibility for Safety and Environmental Protection Absentee Rates by Injuries and Diseases Even though there are no specific indicators established for this function, there is information concerning absentee rates for injuries and diseases, occupational risk lawsuits and employees’ reports on permanent incapacity, which leads to identify and work on this area of opportunity for the company. NUMBER OF DEATHS CAUSED BY LABOR-RELATED ACCIDENTS PER ENTITY (fatalities) 2003-2008 Health and Safety A single Management System: PEMEX-SSPA System Training on SSPA Audit and Control Initiatives PEMEX’s Accident Rate Indexes Occupational Health Suppliers’ and Contractors’ Responsibility for Safety and Environmental Protection Emergency Coordinating Center (CCAE) Entity 2003 2004 2005 2006 2007 2008 PEP 3 4 5 0 16 1 PREF 2 2 1 4 1 1 PPQ 1 1 1 0 1 3 PGPB 0 1 3 0 0 3 Head Office 0 0 0 0 0 0 PEMEX Total 6 8 10 4 18 8 Lost Days per Accident by Entity (temporary disabilities) 2003-2008 Entity PEP 2003 2004 11,854 2005 14 10,561 2008 7,146 5,627 7,998 7,635 8,473 3,513 1,492 1,822 PPQ 5,181 4,769 2,698 1,354 850 947 PGPB 4,794 2,285 1,069 254 54 790 Head Office 1,967 2,852 1,464 622 91 226 31,794 31,590 24,270 11,387 9,633 9,412 PEMEX Total Absenteeism by Injury and Disease Number of Days PEMEX and Subsidiary Entities Source: Deputy Head Office of Health Services 1,200,000 1,100,000 1,000,000 2008 2007 2006 2005 2004 900,000 2003 52 2007 5,644 PREF 04 PEMEX 2008 2006 Contractors must provide their services in compliance with a set of federal, state and municipal regulations concerning safety, occupational health and environmental protection matters, as part of the sustainable development model that is being instrumented in the PATG. Similarly, contractors must obey PEMEX’s Code of Behavior and contractual safety regulations. The PATG’s Sustainable Development Annex establishes that every contractor or supplier must demonstrate that it is an environmental responsible company by means of international certifications, such as ISO 14000, or environmental management systems consistent with said ISO; and national certifications, such as Clean Industry from the SEMARNAT (PROFEPA), and at least, have one successful case from the latter. Additionally, these organizations must demonstrate that they are a social responsible company by means of national certifications, such as Safe Industry from the STPS, or Social Responsible Company from the CEMEFI, and have, at least, one successful case from the latter. Finally, the contractor or supplier may engage an environmental and social consultant agency for design of a Community and Environmental Supporting Program based on the document entitled “Diagnosis on the Environmental and Socioeconomic Context for the Elaboration of a PATG Sustainable Development Strategy”. EMERGENCY COORDINATING CENTER (CCAE) CCAE (Spanish acronym) is operated by the Emergency Management Office. It is an interdisciplinary work team that operates as the official means for receiving information on incidents, accidents and emergencies within the institution. Any citizen can report incidents related to the oil industry by dialing 066. This is possible thanks to the strategic alliance with the National Public Security System, which covers approximately 94% of the country. During 2008, the CCAE attended for the first time the National Award for Excellence in Contact Centers which took place during the 12th International Congress of IP & Contact Forum. More than 30 public and private companies presented a total of 162 participating cases. The Corporate Operations Office, through the CCAE, was nominated for: • Best social responsibility contribution • Best technological contribution In both cases, the CCAE received the silver medal from the Mexican Institute of Teleservices, which gives awards in seven different categories to the best contact centers at a national level since the last three years. IMP’s TESTIMONIAL ON THE PROJECT “DIFFUSION, INTERPRETATION AND ANALYSIS OF HEALTH AND SAFETY REGULATIONS IN PETRÓLEOS MEXICANOS AND ITS SUBSIDIARIES” The Corporate Operations Office, through the Assessment and Inspection Management of the SDOSSPA, coordinated the design and implementation of the diffusion program on health and safety regulations in order to ensure that every PEMEX workers knows and applies the Health and Safety Regulations of Petróleos Mexicanos and its Subsidiaries. The DCO entrusted this task to the Oil Mexican Institute, since it believes its experience and infrastructure would ensure the fulfillment of the main objective of this project. The diffusion events of the Health and Safety Regulations are carried out by facilitators previously trained by means of workshops in each of the IMP regions. The second stage of this program began during 2008. A total of 12,006 employees from 115 Work Centers participated in the execution of 650 events, which represented an additional effort to respond to the events in those Work Centers where the IMP does not have any representation. The joint work between DCO, Subsidiaries and IMP, as well as the empathy between the participants and the trainers, stand out. The enthusiastic participation and the interest shown by authorities and workers contributed, during 2008, to carry out more conferences among the Work Centers for a broader audience for the purpose of providing everyone with the Regulations for immediate consultation. Applicable corrective actions were defined for every PGPB’s Work Center as a consequence of the root cause analysis. The main actions are: •To identify every facility with similar conditions •To perform the ARPs for every case detected in order to manage risks properly •To develop a document to establish every needed operational activity for the delivery of facilities to maintenance and safe conditions return •To execute the ongoing Operational Discipline of the procedure, including the checklist/protocol for the non-rotuine operational activities Social Responsibility Report A fireless explosion occurred during the shutdown of the EHCA 1 and 2 hydrocarbons and sour condensate sweetening plants for the purpose of integrating them to the new vent head. The explosion causes death to the engineer and his assistant working in the plant at the time, as well as two other employees injured. 53 EXPLOSION OF THE FA-800 BLOWDOWN TANK IN THE HYDROCARBONS AND SOUR CONDENSATE SWEETENING PLANT AT CPG CACTUS (NOV 17, 2008) GRI SO1 Health and Safety A single Management System: PEMEX-SSPA System Training on SSPA Audit and Control Initiatives PEMEX’s Accident Rate Indexes Occupational Health Suppliers’ and Contractors’ Responsibility for Safety and Environmental Protection Emergency Coordinating Center (CCAE) 04 COLLISION BETWEEN THE USUMACINTA AND THE KAB 101 PLATFORMS On October 23, 2007, a collision occurred between the Usumacinta and the KAB 101 platforms, attributed to the cold front number 4, which appeared with more severe conditions than predicted. Winds of 120 km/hr and six to eight meter high waves caused horizontal and vertical movements on the Usumacinta platform, which, in turn, caused that its cantilever hit the Christmas tree of the Kab 121 well (one of the three wells in the KAB 101 platform), causing oil and gas leaks. The emergency plan went into effect upon the occurrence of an uncontrolled gas leak in the Kab 121 well, and two lifeboats were used to evacuate the platform, without any inconvenience. The lifeboats sailed amidst adverse weather conditions, which caused anxiety among the crew members. These conditions caused the hatches opening of both boats with a consequent loss of water tightness and 20 people dead out of 73 shipwrecked employees (six were PEMEX workers and 14 were contractors’ workers). Additionally, two sailors from the Morrison Tide rescue boat died. The works related to the well control finished on December 15, 2007, when the Kab 121 well was totally sealed. The environmental impact caused by the hydrocarbons leak was controlled thanks to the type of product (light crude and gas) and to the implementation of timely control and recovery actions, offshore and inshore. Additionally, PEMEX contributed with 16MM$ to the local fishing industry. In order to know the root causes of this accident and identify the necessary corrective actions to avoid recurrence, three independent groups were formed, namely: 1. Internal Research Group of Petróleos Mexicanos, coordinated by the DCO and supported by the Battelle Memorial Institute, which was in charge of the Root Cause Analysis 2.Inter-governmental Coordination Entity responsible for the research. It is constituted by SENER, STPS, SEMARNAT/PROFEPA, PGR, SEMAR, SCT and SFP. 3.Independent Special Commission, comprised by eight expert citizens, some of which are linked to national research institutes, and chaired by Mario Molina, PhD. The results on these researches, concerning the main causes of the accident, agreed on the following: PEMEX 2008 54 • Severe atypical weather conditions (wind, swell and currents irregular for that period of the year) • Deficient interpretation of the weather forecast • Interaction between the seafloor and the mat structure of the Usumacinta platform • Malfunctioning of the storm valve in Kab 121 well • Deficient personnel training on emergency response • Errors in the lifeboats operation Currently, the two platforms remain in their place under post-accident conditions, but without any risk, awaiting legal and insurance proceedings to be finished in order to proceed to the platform’s dismantling, along with the recovery of the storm valve of the Kab 121 well for its analysis and to prepare the other two wells for resuming productive operations. Furthermore, indemnities to relatives of the deceased employees were superior to those established by the Law. Petróleos Mexicanos is implementing the proper actions to cover the recommendations given by the Batelle Institute, the Governmental Coordination Entity and the Independent Special Commission. The reports of the root cause analysis, prepared by the Battelle Memorial Institute and the Independent Special Commission, were uploaded for public consultation on the website www.pemex.com Cooperation and Coordination Agreement in matters related to Civil Protection entered into by and between PEMEX and State Governments The following agreements are a result of the State Governor’s demand for a single Petróleos Mexicanos Civil Protection Coordinator in matters related to emergency response: • PEMEX agreed to prepare and deliver an Atlas of Petróleos Mexicanos’ Strategic Facilities at the end of 2007, during the National Governors Conference (CONAGO, acronym in Spanish) held in Puerto Vallarta, Jalisco in May 2007. • The PEMEX Director General and Mario Marín Torres, the CONAGO’s Coordinator of Civil Protection Commission (CPC) agreed on October 15, 2007, to take actions to resolve Civil Protection problems regarding the location and operation of PEMEX’s facilities, through the creation of Collaboration and Coordination Agreements. • PEMEX and CPC-CONAGO held six meetings to establish the terms of the Collaboration and Coordination Agreement regarding Civil Protection and the Confidentiality and Reserve Agreement were approved on July 29, 2008, regarding delivery of the Petróleos Mexicanos Strategic Facilities Atlas to the federal and municipal entities. The Petróleos Mexicanos Strategic Facilities Atlas The Strategic Facilities Atlas is an information tool that is used to present updated information on PEMEX and its Subsidiary Entities’ infrastructure with the purpose of helping Civil Protection, Public Security and Social / Urban Development authorities in preparing emergency plans and development / urban programs Civil Protection Collaboration and Coordination Agreement Confidentiality agreement for the Atlas delivery PEMEX is committed to share its Atlas of Strategic Facilities. Establish the collaboration bases for civil protection matters in order to: Assure coordination (including prevention, help and recovery) between the Work Centers and the Civil Protection authorities in the case of emergencies or disasters. The purpose of this Agreement is for receiver States and Municipalities to oblige themselves to treat confidentially the pertaining information that has been given by PEMEX (via internet and with passwords). Address emergencies and natural or human disasters originated by the state’s oil-industry activities or outsourcers. Determine PEMEX and the local and state civil protection authorities’ sphere of competencies. Name a single PEMEX representative for each state LEGAL FRAMEWORK Civil Protection Law • Organic Law of PEMEX • SINAPROC’s Organizational Handbook • The DCO’s Organic Structure Climate Change National Commitment in Response to Climate Change Monitoring the Evolution of GHG Energy Efficiency GHG Reduction with CDM Projects Methane to Markets PEMEX 2008 56 05 Climate Change Aspiration: Consolidate a broad variety of direct and indirect mitigation alternatives that will allow reducing the CO2 footprint of our energy offer in an effective-cost way through the internalization of a carbon cost. José Manuel Carrera Panizzo We believe that it is necessary to also take actions to reduce the emissions of our supply chain and in the final consumption of our fuels, and therefore, in 2009, we will start activities for this purpose. Since 1999, PEMEX has been in the vanguard of the worldwide oil sector when publicly recognized the climate change phenomenon, the relevant role of the fossil fuel consumption in said phenomenon and proposing the need to act. Today, the conviction of Petróleos Mexicanos is that the climate change is the main development challenge that the world has to face. Complementarily, it is necessary to create a new projects assessment modality, including the carbon cost generated by our operations. This will allow us assigning in an effective-cost way resources to the best reduction alternatives. Director of Risk Management Corporate Finance Office As part of the public mandate PEMEX has to satisfy the fuel demand of the country, we are making efforts so that our energy offer is less intensive in greenhouse effect gases. Thus, during 2008, PEMEX continued with the implementation of several projects to reduce the emissions, among which the energy efficiency, cogeneration, reduction of methane emissions, improved recovery with CO2 and the reduction of gas burning projects development may be highlighted. Some of these projects are being managed under the scheme of Clean Development Mechanism (MDL, Spanish acronym). With the implementation of said projects, important emissions reduction of GHG to the atmosphere will be achieved. During 2008, an increase in the GHG emissions of PEMEX was recorded due, mainly, to the burning in the sea of natural gas with high nitrogen content. PEMEX has the ambitious investment program that incorporates initiatives oriented to reduce significantly the emissions arising from said burning. Aware of the role to be played by the consumers in the reduction effort of the transportation and residential sectors, PEMEX has worked to promote more climate awareness, providing the public in general on its internet page, tools such as the residential ecological fingerprint calculator. PEMEX identifies in the current economic environment a good opportunity to face the climate change, exploring initiatives to optimize the energy consumption and promoting a more responsible usage among the customers. The correct mitigation and control actions articulation identified by PEMEX will lead to a positive environment impact. Facts Challenges •PEMEX generates almost 8.2% of the GHG emissions in the country •The CO2 emissions increased by 20% as compared to 2007 due to the increase of gas burning with high nitrogen content in Cantarell • 64% of the GHG come from combustion and 31% from burners •The energy consumed was produced mainly from natural gas (80.7%), fuel oil (11.9%) and diesel (2.4%) • With the operation of cogeneration plants, PEMEX estimates yearly reductions of 940 Mt of CO2e •Management of several CDM projects to be executed with a yearly reduction of approximately 3.3 MMt of CO2e •PEMEX chairs the Committee of Climate Change and Energy Efficiency of ARPEL and co-chairs the Gas and Oil Subcommittee of the Methane to Markets Initiative, in conjunction with Russia and Canada • Implement initiatives, according to the new laws of environmental matters for the mitigation of greenhouse gasses producing the climate change •Optimize the use of energy in productive processes in the company •Reduce the CO2 emissions in the burning of sour gas with high nitrogen content in oil fields •Continue working on the reduction of GHG and the implementation of policies and mitigation strategies •Continue marketing Certificates of Emissions Reduction for CDM projects and Methane to Markets GRI EC2, management approach EN, EN16, EN17, EN19, EN3, EN4 Climate Change National Commitment in Response to Climate Change Monitoring the Evolution of GHG Energy Efficiency GHG Reduction with CDM Projects Methane to Markets 05 National Commitment in Response to Climate Change Monitoring the Evolution of GHG In addition to the efforts of governments and international initiatives for the mitigation of climate change effects, 2008 was an important year concerning the national legislation on environmental matters. During this year, two important presidential decrees were published in the Federal Official Gazette as a result of the Energy Reform passed by the Congress in November: the “Act of Use of Renewable Energy and Financing of the Energy Transition” “Sustainable Use of Energy Act”. A brief description is presented below: CO2 emissions increased by 20% as compared to 2007, due to the burning of sour gas with high nitrogen content in the oil field of Cantarell, in the Gulf of Mexico. During the work concerning activities for climate change mitigation, processes of investment planning have been generated to internalize the carbon costs in business decisions-making, as well as the design of the legal and budgetary framework allowing PEMEX to participate in voluntary carbon markets. Actions have been undertaken according to the international commitments acquired by the country on this matter, such as the Kyoto Protocol and the participation in CDM projects and other related associations. Needless to say, during 2008, following the National Climate Change Strategy (ENACC, Spanish acronym), PEMEX participated with the Secretariat of Energy, the Mexican Oil Institute, the CFE and the LyFC in the preparation of the chapter related to the Energy Sector of the Special Program of Climate Change (PECC, acronym in Spanish). This chapter will be made public by the President, Felipe Calderón, during the first half of 2009. The strategy of GHG emission mitigation is focused on projects of energy efficiency, cogeneration, burning gas reduction, use of methane, improved recovery of hydrocarbons (EOR3 projects) and geological sequestering of carbon. It aims to take advantage of all the opportunities of trading carbon bonds generated for these projects within the carbon markets, including the Clean Development Mechanism of the Kyoto Protocol. 3 2008 Inventory of CO2 Equivalent Emissions Ever since 2001, PEMEX prepares its GHG inventory based on the Information System on Environmental Safety and Protection (SISPA), forthe purpose of monitoring its evolution and taking the necessary control and mitigation actions. Thus, during the 2001-2008 period, PEMEX’s CO2 emissions increased by 31.7%, from 40.1 to 54.9 MMt. The increase is brought about by several factors. Regarding 2008, the increase was due mainly to the release of sour gas with high nitrogen content through the maintenance of compression equipment, the increase of production and operational failures in offshore facilities of PEMEX-Exploration and Production. In the Northeastern Marine Region, such burning was due to the lack of superficial infrastructure within the oil field of Cantarell, as well as the maintenance of the oil pipeline of the Potrero del Llano battery to the Dewatering Plant Naranjos, with which it continues burning the gas of the Campo Tres Hermanos. In the Southwestern Marine Region, gas burning was due to the lack of compression equipment, the entrance of production wells, compression equipment failures, release in pipelines, unscheduled shutdown in the CPG Cactus, by IPIGs and pneumatic pump in re-pressure lines. In the CPG Cactus gas burning was caused by several environmental contingencies occurred during 2008, through IPIG in LPG-pipelines and gas pipelines, failures in sulfur plants and maintenance of PEMEX-Gas and Basic Petrochemicals’ plants. Enhanced Oil Recovery CO2 Emission sources (%) CO2 Emissions (MMt per year) PREF PEP PGPB PPQ 2007 6.6 7.0 25.7 6.2 6.6 15.5 2007 15.7 2008 15.6 6.1 6.2 11.2 5.8 6.0 9.9 2005 15.6 2006 15.7 6.0 5.9 11.5 10 10.0 6.1 6.2 20 2004 16.1 10.5 6.2 5.9 2002 14.2 30 2003 16.1 13.3 40 6.4 6.7 50 2001 13.7 PEMEX 2008 58 60 2008 79 16 3 2 Combustion Burners Oxidizers Venting 64 31 3 2 Combustion Burners Oxidizers Venting Energy Efficiency The increase of production in the ammonia plants of the CPG Cosoleacaque resulted in an increase of the CO2 emissions from 678 to 799 Mt, which is equivalent to an increase of 8%. PEMEX-Refining registered an increase of less than 1% concerning the emissions level as compared to 2007. Energy Consumption During 2008 PEMEX’s energy consumption showed no significant changes as compared to 2007. Energy Consumption by Subsidiary (annual Gcals) 2006 PEMEX does not have GHG emission registries other than CO2 and methane or substances that cause ozone damage, because they are immaterial to the processes. PEMEX’s Last Results in the GHG Mexico Program The GHG emission inventory prepared by PEMEX is published as part of its participation in the GHG Mexico Program. This program is coordinated by the CESPEDES, and it provides the possibility for Mexican companies from different sectors to update their national inventory and report it to SEMARNAT in accordance with the standard developed by the World Resource Institute (WRI) and the World Business Council for Sustainable Development (WBCSD). During 2008 CESPEDES made public the 2007 results acknowledged by SEMARNAT. Said results include a total of 47 inventories from 72 companies subscribed to the program. These companies reported 118 MMt of CO2, which account for 18% of the emissions generated around the country, and, in turn, show an increase by 13% as compared to 2006. Besides the annual quantifying of these emissions as part of their monitoring and control, it is important to highlight the efforts made by the companies as regards GHG reduction, policies implementation, mitigation strategies, efficiency, as well as their participation in CDM projects. For the presentation of 2008 results in this program’s 2009 publication, PEMEX will present its contribution of 52.9 MMt of CO2. 40,377,345 62,654,467 64,446,169 Gas and Basic Petrochemicals 23,578,819 23,453,472 Petrochemicals 26,659,513 26,929,997 Total -5 2 63,607,254 3 -1 23,941,382 -1 2 27,111,593 1 1 154,472,161 154,297,476 155,037,574 0 0.5 During 2008, PEMEX’s fossil energy came from the following sources: 82.6% from natural gas, 14.5% from fuel oil, 2.8% from diesel, 0.1% from other fuels such as gasoline and LP gas, while 3.9% relates to electrical energy. Apparent power consumption (Gcal) 2007 2008 Generation (+) 6,005,702 6,116,391 Imports (+) 1,218,280 1,005,777 Exports (-) Total 764,310 873,877 6,459,672 6,248,290 PEMEX currently does not quantify indirect GHG produced by the generation of imported electrical energy; nor does it identify indirect emissions derived from other sources (transportation, corporate travel and packages, among others). DIESEL Fuel oil 100 natural GAS Refining Gas and Basic Petrochemicals Petrochemicals Exploration and Production 59 Electrical Power 80 41,579,362 39,467,838 Refining 42 15 17 26 Others 60 Exploration and Production Social Responsibility Report 2008 2007 2006 40 2008 06/07 07/08 Energy Consumption by Subsidiaries (%) Energy Consumption by Source (%) 20 VariaTIONS (%) 2007 GRI EN5, EN7, EN6, EN18, EC2 Internal Energy Saving Portage and Electrical Cogeneration The energy consumption by production unit decreased by 2% over the last two years, which is from 434 to 426 Gcal per each one thousand tons of produced, processed and prepared petrochemical hydrocarbons. According to the 2007-2012 National Development Plan (NDP) and the Energy Sector Program (Prosener, Spanish acronym), PEMEX established a strategy that aims to optimize the use of electrical energy, for the purpose of achieving a self-supply, increasing efficiency and supply reliability, and reducing costs. This strategy is planned in two stages, the short-term and the medium- and long-term. Climate Change National Commitment in Response to Climate Change Monitoring the Evolution of GHG Energy Efficiency GHG Reduction with CDM Projects Methane to Markets Regarding PEMEX’s different lines of business, in comparison to 2007, energy consumption in PEMEX -Exploration and Production registered a 5.8% increase, along with an increase by 4.1% in production of liquid and gas hydrocarbons. PEMEX-Refining, in turn, reduced its energy consumption by 3.0% due mainly to a 0.53% decrease concerning its production. PEMEX -Gas and Basic Petrochemicals increased the energy consumption by 2.1%, while its production decreased by 2.3%. Finally, PEMEX -Petrochemicals has a higher energy consumption of 0.6% with a 5.1% increase in its production. 05 Short-term: • Generalized portage in order to reduce purchases to CFE and LFC1, through which these companies’ infrastructure is used only for transportation of energy generated by PEMEX so as to satisfy its own facilities’ demand • Reliability on supply coming from the CFE networks Medium- and long-term: • Large scale cogeneration projects which seek to substitute the operation of inefficient equipment or those at the end of the useful life and to sell electric surplus to the CFE Besides the cogeneration plant in CPQ Pajaritos, another plant will be built in the CPG Nuevo PEMEX. Energy consumption indicators by crude oil and production unit (Gcal/Mt) Variations (%) 2006 2007 2008 2007/2006 Exploration and Production 187 169 172 -9.6 1.8 Refining 944 971 942 2.9 -3.0 Gas and Basic Petrochemicals Petrochemicals Total 2008/2007 466 475 496 1.9 4.4 4,153 4,280 4,086 3.1 -4.5 447 434 426 -2.9 -1.8 60 Cogeneration Projects The main purpose of cogeneration plants is the production of electric energy and water vapor. The latter is associated with heat retention for its use in the industry. Among the benefits provided by the installation of this type of complexes is the reduction of operational and maintenance costs, as well as the reduction of greenhouse gas (GHG) emission and NOx and SOx particles. Said technology is used in PEMEX to contribute in terms of GHG reduction to the mitigation of climate change effects, as established by the Kyoto Protocol. PEMEX 2008 CPG Nuevo PEMEX PEMEX will develop a cogeneration project in the CPG Nuevo PEMEX, in Tabasco, with which it is planned to portage 260 MW through the CFE network to other Work Centers of PEMEX and to benefit the users of the region of Villahermosa and three other municipalities. It has been calculated that this project will have as a result energy savings that will, in turn, reduce greenhouse effect emissions by 940 Mt of CO2 every year. The development of this project will allow the generation of 3,950 direct and 500 indirect employments and will promote the participation of local entrepreneurs with a consequent benefit to the local community. GHG Reduction with CDM Projects Methane to Markets Collaboration Agreements with PEMEX In November 2004, the Mexican government, through the SEMARNAT, joined the Methane to Markets alliance that has the technical support of the USEPA for the implementation of projects for the use of technology for methane capture and use. Through PEMEX, Mexico cochairs the Gas and Oil Subcommittee. In 2007, PEMEX developed a model of business generated by its CMD projects, in order to guarantee the best conditions for the State and provide transparency to the CER trading. This model is comprised by three legal instruments and a price establishment formula for CERs, which is authorized since 2008 by the Secretariat of Treasury (SCHP, Spanish acronym). The aforementioned instruments are listed below: • General collaboration agreement that regulates identification activities for potential projects supported by third parties • Letter of intent to process documentation and register projects before the CDM Executive Board • Purchase agreement – CERs sale (ERPA) A list of projects carried out so far with the Methane to Markets support follows: Advances in CDM Projects At the end of 2008, several projects that could potentially fulfill the requirements of CDM in terms of Thermal, Electrical, Operational and Cogeneration Efficiency were identified. In 2008 letters of intent were signed for three projects. These projects are currently preparing the Project Design Document (PDD) in order to be assessed as a CDM project to achieve an estimated annual reduction of 373 Mt of CO2. • August 2006 – CPG Ciudad PEMEX. Measurement of fugitive emissions in Cryogenic plant I and in compressors with wet seals, used as support for the elaboration of a CDM project •August 2006 – CPGs Cactus, Ciudad PEMEX and Nuevo PEMEX. Identification of fugitive emissions in processing plants •October 2007 – CPG Ciudad PEMEX. Measurement of methane emissions after the substitution of wet seals in compressors •October 2007 – CPGs Cactus, Ciudad PEMEX and Nuevo PEMEX. Measurement of fugitive emissions after reparation •October 2007 – CPG Nuevo PEMEX. Measurement of methane emissions and energy diagnosis •February 2008 – CPG Poza Rica. Measurement of methane emissions and energy diagnosis •October 2008 – Gas Transportation Pipelines PGPB. Identification and measurement of fugitive emissions in pipeline sectors in Orizaba, Ver. and Monterrey, N.L. •December 2008 – CPG Burgos. Measurement of methane emissions and energy diagnosis Estimated reduction tCO2e/year Organism Type of projects PEP Cogeneration, fugitive emissions recovery 257,000 PGPB Energy efficiency, cogeneration 484,829 PREF Energy efficiency, fugitive emissions, steam system efficiency DCO/PGPB Cogeneration 1,627,980 962,456 61 3,332,265 Social Responsibility Report Total PEMEX has as also made field measurements in order to compose an inventory of GHG emission (methane and CO2e) and evaluation of energy efficiency, mainly in processing complexes, gas pipelines and in the Cunduacán compression station of PEMEX-Exploration and Production. Thus, technical reports have been prepared for the purpose of improving operational aspects and having projects for the reduction of emissions. Development OF PEMEX Employees Employees New Human Resources Model Merit Reward and Equal Opportunities Talent Attraction and Retention Talent Development Dialogue with Workers’ Representatives PEMEX 2008 62 06 Development OF PEMEX Employees ASPIRACIÓN Aspiration: DESARROLLAR UNA CULTURA EN EL RECONOCIMIENTO Develop a leading cultureLÍDER basedBASADA on merit recognition, DEL MÉRITO, ELdevelopment DESARROLLO PROFESIONAL CAPACIDADES Y professional of capacitiesDEand skills, value COMPETENCIAS, GENERACIÓNtoDE VALOR Y LA ORIENTACIÓN A generation andLAorientation results. RESULTADOS. Ing. Óscar H. Alva Rodas Processes Improvement Manager Deputy Office of Human Resources The basis for the achievement of the company’s strategies and capacity to be successful in the new challenges it faces is, doubtlessly, on the company’s employees, their professional capacity and leadership. This is no news, however, the human resources process has faced, over the past few years, different changes that have caused the company to rethink about the related tasks. Improving the human resources process management, attracting the best talent available, developing the career plans, retaining and motivating the most valuable professionals, and developing generational substitution, are some of the main issues in the agenda at the present time. The main milestone for the fiscal year 2008 could be the management team meeting of Petróleos Mexicanos to carry out a strategic assessment of the organization, including in the company’s plan the human resources strategies that allow defining the quantifiable strategic objectives in the management framework of PEMEX. The Human Resources plan has four strategies: • Transforming in strategies the human resources role, increasing the service quality and reducing the transactions costs • Rationalizing the organizational structure and designing and implementing a new compensation policy • Designing and establishing the infrastructure to attract, introduce, retain, develop and retire the human capital • Transform and strengthen a results-oriented culture We highlight in the year 2008 the effort to further automate the procedures. Since 2003, we bet to a model where the work may be self-sufficient, operating systems based on the new technology, and that allow more dynamic and offer higher transparency in the human resources services. Additionally, we continue with the efforts to consolidate in only one system all existing technological applications for the human resources processes, including the payroll. Our aspiration as the human resources team is, doubtlessly, to become strategic partners of the organization people and thus, all together, make the company that leadership and efficiency model we expect to be. FACTS CHALLENGES •Inclusion of strategic objectives related to Human Resources in the Institutional Strategy of PEMEX •Integration of all human resources areas in the Corporate Administration Office •Design of the new operational model of human resources and labor relationships •Reactivation of the replacement letters program • Starting of the internship program •Diffusion and extension of self-service for employees, around 435,000 monthly inquiries •The Customer Service Center received approximately 90,000 calls monthly • Work on aspects related to the Energy Reform concerning human resources •Implement the new operational model of human resources and labor relations •Carry out projects in accordance with Human Resource’s strategic initiatives •Reinforce the “Individual Performance Administration” Program, by linking it to a consequences scheme •Identify and create a talent map • Guide the employees toward a value generation culture • Strengthen the Scholarship Program •Extend the scope of the ASISTE and MIS-RH modules GRI EC1, LA14, HR6, HR7, LA13, 4.9, enfoque de gestión, LA1, 2.8, HR3 Employees New Human Resources Model At PEMEX, employees are the main asset for development. Human resources management is the key element and a priority for Petróleos Mexicanos. The new operational model of Human Resources and Labor Relationships aspires to transform the current transactional scheme into a “strategic partner” scheme, which is more suitable to PEMEX’s current challenge of simplifying the assistance and resolution of labor commitments and improving response time and the quality of its services. This model consists of four fundamental roles described as follows: The Energy Reform boosted efforts to respond to the most important internal challenges for Petróleos Mexicanos, in order to modernize the company, improve management, and carry out its operations in compliance with efficiency standards. Total wages, salaries as well as standard and extraordinary benefits paid during 2008 amounted to 34 billions of pesos, which represents a 6.9% increase over the amount paid in 2007. PEMEX does not differentiate salary rates based on gender. Compensation for specific positions is based on the responsibility and its position in the company’s hierarchical structure. The relationship between the company’s initial salary and the local minimum wage varies according to the regions established by the National Minimum Wage Commission and published in the Official Federal Gazette (Diario Oficial de la Federación). Development OF PEMEX Employees Employees New Human Resources Model Merit Reward and Equal Opportunities Talent Attraction and Retention Talent Development Dialogue with Workers’ Representatives PEMEX’s activities are based in accordance with its employees’ rights, as well as the communities in which it operates. PEMEX is committed to the National Policy on Gender Equality and Non-Discrimination and promotes non-discriminatory working environments that guarantee a full exercise of human rights. Services provided by PEMEX employees are governed by the Federal Labor Law, the Collective Bargaining Agreement, and the Work Regulation for Non-unionized Workers in Petróleos Mexicanos and Subsidiaries. Said documents establish policies of respect concerning child and forced labor and Human Rights. In December 2008, 80.3% of PEMEX employees were unionized (including permanent and temporary employees). 12,390 2,651 44,623 42,375 43,065 PREF 37,952 6,671 PGPB 15,041 14,595 14,375 PEP 45,928 12,742 17,284 16,614 16,627 HO 50-54 45-49 40-44 35-39 30-34 25-29 7,707 20-24 20 100 80 60 40 20 - 20 0 60,000 40,000 20,000 17,833 55-59 0.1 0.1 1.0 1.0 45 - 48 40 - 44 11.3 11.2 10.1 9.7 35 - 39 30 - 34 23.1 22.9 14.5 14.6 23 - 29 18 - 22 20.4 20.7 19.7 19.8 13 - 17 8 - 12 20 PGPB PREF PPQ 1.29 1.29 2.48 2.47 6.65 6.56 14.54 14.17 18.34 18.47 17.15 17.66 15.49 15.73 11.84 11.70 8.81 8.41 3.08 3.04 0.34 0.49 +64 60-64 15 1,981 10 15,303 2008 2007 5 PPQ 15 58,670 56,819 58,539 PEP 2008 2007 UNION NON-UNION 10 25,540 24,399 22,155 HO PEMEX AND ITS EMPLOYEES BY HIERARCHICAL LEVEL 2007-2008 (%) 0 2008 2007 2006 PEMEX AND ITS EMPLOYEES BY AGE GROUP 2007-2008 (%) 25 UNIONIZED AND NON-UNION EMPLOYEES (%) PEMEX EMPLOYEES 2006-2008 5 During 2008, PEMEX recruited 161,158 employees across the nation, (permanent and temporary employees) which represents a growth of 4.1% as compared to the previous year. 0 06 0 HR executive coordinations • The only means of assistance for Subsidiaries and corporate offices • Help to make Human Resources actions support the achievement of business objectives • Asses every Subsidiary in terms of HR and LR Expert centers • Specialized work teams to implement projects and programs that will support business strategies Shared services centers • Enable the standardization of processes, automation and standardization of services (self-service, Customer Service Center, institutional systems, etc.) Counter services • Regional managements to simplify the contact points with the Mexican Oil Workers Union (STPRM, Spanish acronym) Merit Reward and Equal Opportunities The company respects diversity, promotes equal opportunities and non-discrimination related to gender, race, age, language, socioeconomic level, abilities, religion, disabilities or any other characteristic that may impede the full exercise of and respect for human rights. As a decentralized government agency, PEMEX is part of the National System on Gender Equality, which allows for the development of actions in an institutional sector in order to implement the Equality and Non-Discrimination Policy, in compliance with the NDP, Chapter 3 “Equal opportunities”, and other related regulations. In collaboration with the National Women’s Institute (INMUJERES, Spanish acronym), the National Council for Prevention of Discrimination (CONAPRED, Spanish acronym), the PGR and the United Nations’ Development fund for Women (UNIFEM), several actions have been taken so as to follow a gender and non-discrimination perspective. One of the priority actions in permanent development is awareness and training of personnel regarding gender and non-discrimination matters. In 2008, cultural, formative, academic and promotional activities were organized with the purpose of contributing to a permanent promotion of campaigns, services and mechanisms that the main Federal Government entities and other self-governing entities organize and carry out in order to boost cultural changes towards equality. NEW HUMAN RESOURCES MODEL GOVERNMENT BODY PGPB Production Pipelines Liquefied Gas and BP Natural Gas Support Processes PPQ Operations Marketing Support Processes HEALTHCARE SERVICES Healthcare Services COUNTERS HR and LR service deliveries Local training support HR and LR operation projects Regional support for organizational processes Local recruiting and hiring support Local support for HR and LR operational processes Claims documentation REGIONAL SUPPORT FOR HR AND LR OPERATIONS Local and regional training Claims investigation and documentation Labor agreements HR PROCESS AND IMPROVEMENT CENTER SYSTEMS EXPERTS CENTER Organization; compensation; performance models and strategies; change management; attainment, development and training of key positions and executives; acquisition, development and training; labor relations development; knowledge management SHARED SERVICE CENTERS Studies on labor, workforce projections, payroll processing, performance management, development management, SSPA support, HR indicators and reports, recruites and hires, personnel benefits and services, government management 65 PREF Production Marine and pipeline distribution Storage and distribution Commercial Support Processes Social Responsibility Report EXECUTIVE COORDINATION PEP Exploration Exploitation North, South, northwest marina, southwest SIDOE and marine services Support processes GRI HR3, LA13, EC7, LA4, LA2 Development OF PEMEX Employees Employees New Human Resources Model Merit Reward and Equal Opportunities Talent Attraction and Retention Talent Development Dialogue with Workers’ Representatives 06 During 2008, PEMEX carried out several activities to promote a corporate policy based on equality, non-discrimination and respect for human rights. These actions were undertaken by the inter-institutional committee of gender and non-discrimination, and the most outstanding are listed as follows: • The institutional culture survey with a gender and non-discrimination perspective with the participation of 17,952 individuals (7,065 women and 10,887 men). The survey was carried out in the corporate office, institutions, affiliates, and the Mexican Oil Institute. For the second time, we met the employees’ perception in specific subjects related to gender and discrimination, such as professional training; vertical and horizontal promotions; sexual harassment; recruitment, labor, family and personal welfare, communication; salaries and benefits; working environment; impairments (visual, mental, motive, hearing and language); as well as discriminating factors related to age, appearance, health condition, sexual preferences, religion, and socioeconomic condition • Regarding awareness, training and professionalization, 1,481 individuals attended workshops and 3,059 attended conferences and cultural events commemorating the “International Women’s Day” and the “International Day for the Elimination of Violence against Women”, among others • Actions were concluded for the first institutional online course, “Gender and equality between men and women”, which will be applied first to a population of approximately 8,000 people during 2009-2010. Personnel working in affiliate bodies and the Mexican Oil Institute will participate in this formal training • As part of the permanent strategy for spreading information, informative material related to different subjects was edited and published, such as: - Short stories on gender 2008 - 2009, with a quarterly distribution of five short stories related to violence, equality, non-discrimination, human rights and sexual harassment. The first copies were delivered to 50,000 employees who work mainly in regional Work Centers and have no access to a computer because of the type of job the carry out - The books “A culture of respect, opportunity equality and non-discrimination”, with informative content regarding equality and graphic material from the first children’s forum on drawing and painting against violence, for a population of 1,000 people - Informative postcards, three designs including information related to equality were published for 5,000 people • We participated in equality campaigns organized by INMUJERES, “Discrimination is prohibited” by the CONAPRED and ¿Is a woman missing in your family? by the PGR, which allowed publishing information through published and electronic means around the country • The exhibition of the first forum on children expressing against violence through drawings and paintings was presented with 215 works made by girls and boys from three to twelve years old PEMEX continues offering its workforce an environment of opportunity equality regarding participation and competition. PEMEX’s directive body is integrated by the CEO, four Corporate Directors and four Subsidiary Directors, whose average age is 52 and have an average seniority in the company of 17.3 years. It is worth denoting that PEMEX’s Administrative Council is chaired by Georgina Kessel, PhD, Secretary of Energy. DISTRIBUTION OF PEMEX’S GLOBAL WORKFORCE BY GENDER (%) WOMEN MEN 2008 23 23 77 2006 22 100 80 60 78 40 • Gold medal in the “Best Director Talent” category for the Corporate Administration Office of Petróleos Mexicanos • Bronze medal for “Best Administration in Human Resources” awarded to the Deputy Director’s Office of Human Resources in PEMEX 2007 20 The National Excellence Award in Contact Centers is organized by the Mexican Institute of Teleservices, and is in turn awarded to different public and private companies so as to acknowledge best practices related to operations, technology, human resources, costumer services, multi-channel systems, and social responsibility. Out of the 162 cases presented by 30 participating companies, PEMEX obtained four awards for its practices. Two of them were related to human resources: 77 0 PEMEX 2008 66 Acknowledgement Talent Attraction and Retention PEMEX generates value toward the communities where it operates by hiring personnel from these communities. This constitutes an important source of employment and income. As set fort by the new human resources strategies, the company implements different methods in attracting the best talent available and several development plans for retention. PEMEX’s 2006 – 2008 WORKFORCE At present, 73.5% of staff has an indefinite work contract (permanent employees), which clearly demonstrates PEMEX’s intention to provide its workers with stable employment. The retention strategies carried out by the company in 2007 start to gradually reap benefits. Turnover had a 0.3% decrease against 2007. PEMEX gathers its efforts to offer working conditions that motivate its employees to remain and generate value for the company, and it also maintains its goal, gradually reducing rotation in staff. The average seniority of non-union workers is 17.5 years, while for union workers it is 18. An average age of 43 is estimated for union and non-union, and permanent and temporary workers from the Head Office and the Subsidiaries within the company. PEMEX WORKFORCE 2006-2008 Includes union and non-union employees 2007 TEMPORARY PERMANENT 2008 TEMPORARY PERMANENT TEMPORARY Head Office 17,235 4,920 18,714 5,685 19,140 6,400 PEMEX-Exploration and Production 35,497 23,042 35,619 21,200 36,366 22,304 PEMEX-Refining 37,532 5,533 37,529 4,846 39,275 5,248 PEMEX-Gas and Basic Petrochemicals 10,475 3.900 10,699 3,896 10,683 4,358 PEMEX-Petrochemicals 12,688 3,939 12,613 4,001 12,843 4,441 113,427 41,334 115,174 39,628 118,407 42,751 2008 Age Group Under 20 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 Over 64 Total Turnover by gender (%) Turnover by Business Unit (%) HEAD OFFICE M W 32 15 89 92 66 63 57 47 37 34 18 20 10 18 11 5 1 1 0 2 0 2 321 299 0.20 0.19 0.38 PEP M W 83 28 297 119 296 119 176 62 129 55 84 28 51 12 18 5 14 2 3 1 1 1 1,152 432 0.71 0.27 0.98 PREF M W 64 11 296 118 618 232 505 159 356 166 347 118 217 61 111 43 86 16 31 6 20 1 2,651 931 1.64 0.58 2.22 PGPB M W 38 11 61 31 55 21 23 14 20 12 9 6 1 1 2 1 1 0 0 0 0 0 210 97 0.13 0.06 0.19 PQ M W 27 5 37 16 31 11 15 5 10 8 3 6 5 0 6 1 2 0 1 0 0 0 137 52 0.09 0.03 0.12 TOTAL M W 244 70 780 376 1,066 446 776 287 552 275 461 178 284 92 148 55 104 19 35 9 21 4 4,471 1,811 2.77 1.12 3.90 2007 Age Group Under 20 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 Over 64 Total Turnover by gender (%) Turnover by Business Unit (%) HEAD OFFICE M W 78 74 113 101 153 144 161 135 112 88 62 64 40 30 40 7 19 7 8 3 2 1 788 654 0.51 0.42 0.93 PEP M W 142 41 355 108 485 191 336 81 212 61 124 26 104 20 44 9 12 1 0 3 5 1 1,819 542 1.18 0.35 1.53 PREF M W 44 10 109 43 138 55 94 41 66 40 85 26 57 14 40 4 15 2 11 1 10 0 669 236 0.43 0.15 0.58 PGPB M W 102 39 181 68 168 91 75 31 41 34 22 13 24 9 8 1 4 2 4 0 4 0 633 288 0.41 0.19 0.59 PQ M W 91 32 132 50 169 55 125 31 93 38 41 11 22 6 11 0 2 0 0 0 2 0 688 223 0.44 0.14 0.59 TOTAL M W 457 196 890 370 1,113 536 791 319 524 261 334 140 247 79 143 21 52 12 23 7 23 2 4,597 1,943 2.97 1.26 4.22 Total PEMEX 67 PERMANENT Social Responsibility Report 2006 ENTITY GRI LA3, EC3, 2.10, LA10, LA11, SO3, LA12, HR8 Social Benefits The benefit scheme granted by the company to its employees works for the attraction strategy as well as for the retention strategy, in its constant search for the best talents. It is also an effort recognition for its employees that contributes in improving quality of life. Likewise, from the negotiations in 2008 between the company’s representatives and union representatives, the most important achievements related to the workers’ benefits are listed as follows: Development OF PEMEX Employees Employees New Human Resources Model Merit Reward and Equal Opportunities Talent Attraction and Retention Talent Development Dialogue with Workers’ Representatives • Improvement of labor conditions: there was an improvement of the union occupational structure of the Operational and Maintenance Departments, as well as a reclassification of positions so as to foster operational efficiency, profitability improvement and to diversify the productive capacity of its facilities. This will be achieved through the modernization of the refining industry, which includes, among others, the processes of refining reconfiguration with the purpose of satisfying the growing demand for oil products 06 This contributes directly to the improvement of the employees’ quality of life, health and specialization. • Social benefits: loan allocation policies to buy real state were modified, which widens the possibility for more employees to have access to this benefit • Economic benefits: regarding housing, the amount granted as benefit was increased and the interest rate paid by the employee when buying real state decreased • Medical services: facilities, medical equipment and medical staff training processes were improved • Sports: the XXVII Oil National Sports Games took place in order to stimulate workers to practice sports as a way to improve their physical and overall health • Health and Safety: working days were organized with the purpose of checking the working facilities, and employees participated through mixed work teams • Children’s Development Centers (CENDI, Spanish acronym): In 2008, an average of 3,345 children took part in the program. This benefit helps working mothers to develop labor activities in a more efficient way, knowing that their children are carrying out activities that will foster a healthy growing process • Artículo 123, elementary schools: In 2008, 9,536 children of oil workers and 21,388 children from the community received education. This represents a total of 30,924 students with a staff of 1,403 teachers • Libraries: The Company has libraries in 22 cities around the country • “Ingeniero Salvador Benavides Acuña” sports facilities: In 2008, a monthly average of 19,578 users practiced sports. During July and August, a summer course was provided to 500 children of workers every day, and, in September, remodeling works were undertaken at these facilities • Comprehensive Housing Financial System (SIFIVI, Spanish acronym): a program designed to support workers through mortgage credits. In 2008, 1,580 credits were granted and 3,761 more credits were granted for housing repairs • Family Integration Centers (CIFA, Spanish acronym): there are 15 CIFAs operating in Mexico for employees and neighbors in the community • Social and Full Service Centers for Senior Citizens (CESIPAM, Spanish acronym): focused on meeting the needs of senior citizens and the employees and their families • Morelos Social Center: to start and/or finish elementary studies • Salary Protection: a salary protection program for workers based upon agreements with suppliers offering discounts • In order to support the employees who are nearing retirement, the company has designed a program called “New Phase of Life” PEMEX fosters the Federal Government initiative that seeks to increase the educational level of personnel. For those interested in having an elementary and secondary school certificate, the PEMEX- INEA National Accreditation Day 2008 took place from October 6 to 10. A web site and an e-mail contact were created so as to look up information and set an appointment for a free diagnostic test. PEMEX 2008 68 For the fifth consecutive year, PEMEX awarded employees from head office and seven petrochemical complexes. In order to promote a service culture with higher quality and efficiency aiming to increase productivity and competitiveness, for the fifth consecutive year, the presentation of 55 awards to the most outstanding employees in 2008 took place. The awarded employees belonged to work teams for projects from PEMEX -Petrochemicals, seven petrochemical complexes and the head office, which excelled in integrity, innovation, competitiveness, sustainability and social commitment. Additionally, the PPQ Office was awarded the “2007 Quality Award of Veracruz” in the Large Industry category, by the Governor of the State of Veracruz. These actions are registered within the framework of the institutional strategy that seeks to improve PEMEX’s performance in order to increase productivity and efficiency. Talent Development PEMEX develops an annual training program with the purpose of developing talent. This program is based on the results of the development needs analysis. In 2008, PEMEX invested 663.9MM$ in training programs for its personnel, which represents an increase of 45% against 2007. 2006 2007 2008 Trained employees Concept 145,996 147,275 201,661 Hours 624,179 777,925 877,261 13,192 14,040 16,023 Courses taught For union staff members, a program was established so as to standardize the training and knowledge assessment model. In 2008, 12 specialties were developed to define individual training programs for approximately 27,000 workers. Moreover, there was an improvement of the contractual training quality through the certification of 396 internal instructors at an institutional level. PEMEX is convinced that in order to achieve excellent professional development training, it is necessary to account for a comprehensive training curriculum. Therefore, besides technical training, personnel receive courses concerning complementary areas such as human relations, oral and written communication, languages, ethics and values, among others, which foster the development of abilities and skills that strengthen talent. The “PEMEX on-line” program was designed in 2008 and it will be a communication conduit between scientists and the academic community, and it already accounts for the participation of universities in Mexico and Europe. For PEMEX, training in occupational health and safety is one of the key elements to improve the development and management of this matter. During 2008, 197,534 hours of training related to safety and fire control were given to a total of 96,192 people. PEMEX fosters among its employees activities with a high level of ethics, transparency and service quality. From 2005 to 2008 23,173 workers have been trained through e-learning. Moreover, among workers who have been trained, we may include those working on physical safety because of the importance of their responsibility. 2007 2008 140,293 189,170 Attendees 76,866 94,840 Fire Fighting Training (hours) 6,545 8,364 Attendees 2,254 1,352 2008 Training by Subject (%) 36.5 34.4 5.7 15 8 0.5 Training by PEMEX Population Sector (%) Safety Technical IT Management Behaviour Languages 22 78 Professional Union 69 CONCEPT Safety Training (hours) Social Responsibility Report Safety and Fire Fighting Training GRI LA3, HR5, LA9, LA6, LA5, EC5 During 2008, 1,469 workers participated in the Conduct Code course which represents three hours per worker. Institutional System on Individual Performance Management (SIADI, Spanish acronym) Human Resources, as a strategic partner, is responsible for continuing the implementation of the institutional performance management system in place at Petróleos Mexicanos and Subsidiaries, in order to successfully implement the strategy and development of human capital. Development OF PEMEX Employees Employees New Human Resources Model Merit Reward and Equal Opportunities Talent Attraction and Retention Talent Development Dialogue with Workers’ Representatives SIADI is the institutional model to measure and assess the true performance of staff members, to strengthen the communication between supervisors and its employees, as well as to identify the areas of opportunity to develop management skills and therefore contribute to the improvement of results for the company. 06 Subsequently, as of 2004, efforts have gathered in training personnel in certain knowledge levels of SIADI. The objective of this training is to improve operational and administrative results through consistent individual objectives and a coherent value creation. Results achieved in training and development of skills for the new performance management model have made it possible for executives to have objective information about how their job and management style is perceived and assessed, not only by their immediate supervisor but also by their co-workers. Thus, executives may develop working styles in accordance with an appropriate organizational environment for professional development and work team performance. During 2008, in an effort to reinforce this system, follow-up was given to the Methodology Training Program, which produced a total advancement of 76% of executives at a level of 41 or higher. Moreover, 14,954 workers in the 30 to 39 level have been trained through the e-learning method. This amount represents 56% of the total population in this sector. As of 2005, the individual performance evaluation started with the methodology established by SIADI. From the second semester of 2007, its methodology was modified as regards the use of established forms, strengthening the performance measurement culture focusing on results, with a 90% participation rate of nonunion employees in PEMEX. ACHIEVEMENTS: • Greater strategic clarity among the executive group • Review and determination of objectives aligned with the strategic plans • Understanding the performance management process • Reinforces organizational leadership, as bosses moderate all stages of the process • Synergy by having a common performance • management system for Petróleos Mexicanos and its Subsidiaries • Identify opportunities and develop each executive’s management effectiveness • Standardization of SIADI concepts for Petróleos Mexicanos and its Subsidiaries Full Service Human Resources Module (MIS-RH) In order to provide assistance to staff members that do not have a computer, or that do not have a self-service booth at their Work Center, a Full Service Human Resources Module was implemented. This module consists of a Customer Service Center with a telephone menu available by dialing extension number 49123 and a Services Site within the Intranet. This module aims to respond to calls concerning queries, complaints, suggestions and claims besides doing administrative procedures. The MIS-RF is available for PEMEX workers and retirees. In 2008: •It responded to a total of 1,074,158 queries •Telephone menu services were increased and several new processes were released through its service agents •The MIS-RH system was awarded a medal in the National Excellence Award in Contact Centers and also received a medal in the Best Human Talent “Director Level”. This event is organized by the Mexican Institute of Teleservices •The use of the MIS-RH module during 2008 generated approximately $56.3 million pesos in savings Safe Assistance for Information, Services and Procedures for Employees (ASISTE, Spanish acronym) PEMEX 2008 70 In order to optimize response times and simplify administrative procedures for its active workers and retirees, as well as to eliminate discretional matters, PEMEX implemented the ASISTE Module with self-service booths and a website published in the internal network and the Intranet. The following services are provided through such mechanisms: 1.General information 2. Financial information 3. Proceedings 4. Password modification 5. Guidelines 6. Medical appointment and disabilities queries Ever since its implementation, from November 2003 to December 2008, 12,733,538 queries have been made, 5,214,108, which were followed up with a total of 35,000 procedures during the last year. The operation of the ASISTE Module has generated savings of $684.5 million pesos. At present, 125 self-service booths are in operation. Dialogue with Workers’ Representatives It is worth mentioning that every year there is a salary revision carried out in collaboration with the company’s representatives and union representatives. Moreover, every two years there is a contract revision, for which 10 Mixed Sub commissions are appointed to negotiate, analyze and structure the labor conditions that will be applied for the following two years. With the 2008 negotiations, there was a 4.8% salary increase and a 1.9% benefit increase for workers. This meant a real improvement of the workers’ income–even above inflation. Salary Raise Benchmark (Annual inflation through July) Salary Raises Benefits Inflation 6 5.39 5 4 3 2 4.1 3.06 1.7 1 0 71 4.25 4.8 4.14 1.6 1.9 Social Responsibility Report Ranking and promotions Tabulator Restructuring Training Industrial health and safety Medical services Productivity quality Culture and sports Clause 3 (non-union positions) Clause 34 (that considers hiring for specialized jobs) In 2008, there was an image improvement of the Collective Bargaining Agreement Collaboration Website, by including information related to agreements and appendix. This provides workers with an online display for inquiries regarding the total content of the Collective Bargaining Agreement 2007-2009. This type of electronic information contributed to considerable savings in copy printing at a nationwide level, and has fostered a transparency environment among personnel and the public opinion. 2008 The constant change and improvement of the company’s processes generates proposals to update the workers’ labor conditions established in the bargaining agreement. Furthermore, concerning the company-union coordination, there are 10 National Mixed Commissions in charge of observing the fulfillment of the guidelines established in this labor relationship, as well as the analysis of the improvement alternatives of labor conditions focused on the improvement of the labor relationship for a productivity growth in the company. These commissions are designed in such a way that they cover the total content of the Collective Bargaining Agreement, such as: Likewise, in 2007, PEMEX and the Mexican Oil Workers’ Union representatives reviewed the 2007- 2009 collective bargaining agreement. The Company also posted the terms of the 2007-2009 Collective Bargaining Agreement on the Intranet, to assure the effective and safe communication of its content. 2007 Since 1942, the company, as well as the union, has a relationship that has been formalized through a Collective Bargaining Agreement that takes into consideration matters of health, safety and medical services. Through their supervisors, workers are notified about organizational changes that may affect them, in agreement with the Federal Labor Law and Clauses 85, 86 and 87 of the Collective Bargaining Agreement and Articles 56 and 57 of the Petróleos Mexicanos and Subsidiary Agencies’ Labor Regulation for Non-Union Workers. 2006 Petróleos Mexicanos maintains a respectful relationship with the STPRM in an alliance that promotes the company’s substantial development and its workforce welfare by respecting their freedom of association. Environment Protection Community Environmental Responsibility as Strategic Policy Ecological Land Management Environmental Protection Measures Environmental Impacts of Leaks and Spills Remediation of Environmental Liabilities PEMEX 2008 72 07 Environment Protection ASPIRATION: PEMEX’s commitment is to build co-responsibility schemes in an effort to link the company in a creative and constructive way with local development bodies, in accordance with the strategic line of community environmental responsibility. Guillermo García Reynaga Quality, Industrial Safety and Environmental Protection Manager PEMEX-Petrochemicals At PEMEX, we are aware of the territorial coexistence of our main operations with the highly social and economic marginalized zones, as well as those with a great natural richness. This paradox between economic poverty and natural richness has led us to set out the challenge to adopt measures to improve the possibilities that less favored communities, owners of these resources, may sustainably live from their exploitation. We believe that this is the best scheme of co-responsibility, where local communities really keep their natural resources, exploit them without exhausting them, and depend less on welfare. We also know that our operation implies the management of processes and products that may represent a risk for the neighboring areas when these defined absorption zones for oil facilities are occupied by human settlements. We understand the great challenge we face, and we accept the commitment for the natural environmental protection in the communities where we operate, for both health and safety of the people towards the interior and exterior of the facilities, and the preservation of ecosystems surrounding it. We consider it important to introduce Community Environmental Responsibility as one of the three pillars of environmental protection strategy, for which PEMEX applies a preventive vision to its environmental protection efforts, and a proper coordination with the authorities and communities, through participative programs of land management and biodiversity conservation. It is necessary to acknowledge that our activities cause different situations for which were are prepared, and that, throughout the years, they have allowed us to develop a great deal of experience in managing environmental impact as regards water and soil due to accidental spills and atmospheric pollution due to leaks of emissions arising from our production processes. Even in the case of negative impact experiences for the environment, they have been tackled with a discipline of continuous improvement in operations, including safety practices and emergency plans, mitigation and remedial measures for environmental impact in accordance with the corresponding regulations. This discipline has arisen, to a great extent, from the maturity that has enabled us to modify the environmental protection focus to avoid events, instead of facing their remedial. This does not imply decreasing the importance of remedial plans in the environmental protection strategy. As concrete examples of the environmental impact remedial actions, are those applied for the improvement and restoration of the 18 de Marzo, refinery in Azcapotzalco, Mexico City, as well as the remediation of the sulfur plant unit of Texistepec, Veracruz. As examples of environmental conservation measures, the programs for the environmental education developed by PEMEX in Pantanos de Centla (Tabasco) and the recovery of the wetlands in Veracruz. Undoubtedly, the most important project due to its complexity and richness is that of the Jaguaroundi Ecological Park, property of PEMEX. It has an area of 1000 hectares, certified as protected natural area and as Environmental Management Unit, neighboring the complexes of Cangrejera, Morelos and Pajaritos, in the State of Veracruz. In this great project of natural environmental protection, the design and planning were carried out during 2008, and the execution of the works to be opened to the public will take place during 2009. The future regarding natural environmental protection appears to be promising, with the introduction of a payment methodology for environmental services which enables us to be better prepared for environmental services costs required for our operation, and, at the same time, present possible additional incomes for the communities owning the ecosystems that provide said services. Facts Challenges •Implementation of the strategic line of Community Environmental Responsibility • Almost 30 MM$ were invested in support of Protected Natural Areas • Active participation in the ecological land and sea management •Protection to more than 200 species in 1.1 MM natural hectares •Bidding process for the construction of the Jaguaroundi ecological park infrastructure, which will be inaugurated in 2009 •To inform society about the efforts made by PEMEX in the protection of the environment through actions and investments •To open the Jaguaroundi ecological park in Veracruz •To decrease the environmental impact caused by accidental leaks and spills •To remediate 100% of the accumulated environmental liabilities and support in protected areas •Land Management and protection of buffer zones in land and sea facilities GRI EN14, management approach, EC1, EN11 Ecological Land Management (OET, Spanish acronym) One of the three axes of the 2007-2012 Environmental Protection Strategy is the Community Environmental Responsibility, which comprises the activities responsible for conservation and compensation focused on a sustainable maintenance and use of oil basin by the owners. The full and sustainable use of water, forest restoration, fire control, protection of the agricultural frontier and ecological land management are included among the strategy activities. The 2007 - 2012 National Development Plan (PND, Spanish acronym) promotes a general land and sea ecological management to revert damages caused to ecosystems, through actions to preserve water, land and biodiversity. (Strategy 10.1 on the PND) Environment Protection Community Environmental Responsibility as Strategic Policy Ecological Land Management Environmental Protection Measures Environmental Impacts of Leaks and Spills Remediation of Environmental Liabilities Community Environmental Responsibility as Strategic Policy 07 Accordingly, the land ecological management is aimed at identifying and using the national territory’s productive potential through actions that keep in harmony with the environment that guarantee the sustainable use of resources. Therefore, it is necessary to implement actions in order to execute (strategy 9.1) and develop policies for a full and sustainable use of seas and coasts (strategy 9.2). PEMEX, as a decentralized government agency, is committed to the implementation of all PND strategies in order to carry out the management according to the place where it operates. Thus, it is a permanent member of the Ecological Management Committee and it currently co-participates with the SEMARNAT and State Governments in the management of: Project Area of Influence Project Status Gulf of Mexico and Caribbean Sea Regional In process Tuxpan Regional In process Burgos’ Basin Regional In process North of Chiapas Review of the Ecological Management Program in Tabasco Campeche, Oaxaca, Madero-Altamira Regional In process State Regional In process In planning process Environmental Protection Strategy 2007-2012 OET Objective: Give certainty to investments by incorporating them to the land planning in order to avoid conflicts with communities. Support for Biodiversity Protection and Conservation Protected Natural Areas Reforestation Restoration of hydrological basins Objective: To prevent and compensate environmental impacts of oil activities in natural protected areas. Objective: Contribute to the decrease of negative effects in climate change. Objective: To prevent and compensate environmental impacts of oil activities in water. Follow up on: • Natural resources in oil zones (PEP) • Construction of the Jaguaroundi park • Environmental monitoring (PEP) • Relaunch the support to Protected Natural Areas in oil basins (Pantanos de Centla, Términos Lagoon, Otontepec mountain range, Alvarado) Follow up on: • Identify areas to be reforested (PEP and CONANP) • Locate and follow up on areas through SIG • Identify projects with State governments • Support projects for fire fighting and prevention Follow up on: • Characterization study for the restoring of the low basin of the Coatzacoalcos river • Support for the preservation of the high basin of Tabasco’s plain (Montes Azules) Description of the current vegetation of Montes Azules Lacantún to prioritize the areas to be protected and kept in 415 mil ha. Reforestation of more than 300 ha in Alvarado involving the local community. Treatment of sewage collected from three municipalities to be used in processes of the “Francisco I. Madero” Refinery. (See Study Case “Measures for the preservation of Alvarado wetlands, Chapter 7) (See study case “Restoration of the Low Basin of the Coatzacoalcos River”) 2008 ACTIONS Follow up on: • Gulf of Mexico • Tuxpan • Cuenca de Burgos • North of Chiapas • Coatzacoalcos • Tabasco PEMEX 2008 74 RELEVANT ACTIONS The Ecological Land Management Plan (POET, Spanish acronym) of the Cuenca de Burgos was officially published. Also, the log in which the regional development will be recorded was prepared, along with the work group in charge of following up on this matter. The development of the Strategy for the Preservation of Biodiversity and Environmental Services began in PEMEX. Currently, such strategy is being consolidated. (See “Project continuity and improvement”, Chapter 7) Environmental Protection Measures Petroleos Mexicanos has entered into joint ventures with other sectors on the aforementioned management projects, which are aimed at fostering an organized, productive and responsible development, as well as recovering national soil with sustainability criteria (strategy 9.3). Additionally, it is expected that the application of the crossed sector management within the communities were PEMEX operates will bring, among other things, the following benefits: • Enable the identification of compatible practices for development •Reduce conflicts between practices and users •Give certainty to the private sector for new investments •Promote an efficient use of resources and space and reduce the impact on the environment •Establish areas of environmental importance and awareness and reduce the risk of conflicts with development •Achieve the goals of marine planning and comprehensive management •Assure a space for the conservation of biodiversity and nature •Provide a context in order to establish sustainable management networks in ecosystems and its resources The interaction among survival needs of different plants, animals and other living beings has caused a decrease and, in extreme cases, the extinction of new species; thus, the earth’s biological land inventory, also known as biodiversity, has been modified. From this extinction, and the constant demand of more resources for the survival of human beings and an environment comprising factors such as population growth, arises PEMEX’s responsibility awareness as regards biodiversity, and protection and preservation of the environment, in line with a sustainable development. For this reason, and given that the origin of oil exploitation is based on these needs, PEMEX has gathered efforts to participate in the Mexican biodiversity conservation within the communities in which it operates or has operated. These efforts have been reflected on a strategy implemented the previous year, including the financial support given by PEMEX in 2007-2008 for environmental conservation projects located in those States which have had a relevant impact due to production procedures of the oil industry. Chiapas, Tabasco and Veracruz are among the States that have received resources for prevention, mitigation or remediation of impacts caused by PEMEX. The following charts give detailed information of the projects. In 2007 and 2008, PEMEX invested 29.67 MM$ in support of protected natural areas and sensitive areas. Main Areas Rich in Biodiversity Located in Oil Influence Zones Supported Area Classification* Physical Description of the Area Protected Species in the Area Ramsar site since 2004 302,707 ha. It belongs to the estuaries-lagoon system comprised of costal salty water lagoons and several rivers, such as the Papaloapan; 81 of its registered species are migratory and 120 are resident. Rhizophoramangle,Lagunculariaracemosa andAvicenniageminans,Royalduck,Manatee, aratingaholochlora,MazonaoratrixandDoricha eliza,Geranospizacaerulescens,Falcofemoralis, Botauruslentiginosus,Campylorhynchusufinucha, Opornis tolmiei, Nomo Mangrove swamps and wetlands of Tuxpan, Veracruz Ramsar site since 2006 267,010 ha. This is the largest mangrove swamp that still remains north of the Papaloapan. It has four species of Mexican mangrove swamps (Rizophora mangle, Avicennia germinans, Laguncularia racemosa and Conocarpus eructus) Zolcuate or Cantil moccasin snakes, Dark herons,Minorsmallblackeagle,Silver-beak woodpeckers,Crocodiles,Pricklyulfiguanas, Monarchbutterflies,Redegrets,Turtles,American storks, and the Moctezuma oropendola Otontepec mountain range, Veracruz Natural Protected Area since 2004 Road eagle, Gray small eagle, Canoe-bill toucan,Eleutherodacylussp.andLaemanctus serratus,Kinkajoubadger,Oldan’shead,and Anteaters. 6,870 ha. It has five important ecosystems based on its altitude grade (evergreen forest, evergreen sunflower, medium subperennifolia jungle and medium jungle acahual ) * According to the National Commission of Protected Natural Areas Social Responsibility Report Wetlands of Alvarado, Veracruz 75 Pantanos de Centla, Biosphere Reserve since 331,200 ha. It has glen and marsh ecosystems, medium 13 flora species, 56 bird species, 46 mammal Tabasco 1992 jungles and low sub-perennifolia and mangrove swamps species, 36 reptile and amphibian species and six fish species GRI EN15, EN25, EN13, EN14, EN12 Environment Protection Community Environmental Responsibility as Strategic Policy Ecological Land Management Environmental Protection Measures Environmental Impacts of Leaks and Spills Remediation of Environmental Liabilities 07 “Pantanos de Centla” Biosphere Reserve (RBPC, Spanish acronym) Follow-up on and Improvement of Conservation Projects The RBPC has the seventh place in the world for its contribution concerning environmental services. This is due to the amount of fresh water discharged from the high basin of the Usumacinta and Grijalva rivers Furthermore, it is considered as a museum of the most important aquatic plants in Middle America. In the RBPC, 567 plant species have been identified. These have been grouped into eight vegetable associations: hydrophytes (associations of emerging, floating and sub aquatic hydrophytes), medium altitude evergreen forest of Bucida buceras (pukteal), low evergreen forest of Haematoxylon campechianum, bushes of Dalbergia brownii (mucal), palm trees of Acoelorraphe wrigtii (tasistal) and Sabal mexicana (guanal), mangrove, riparian vegetation, different crops and pastures. During 2008, PEMEX followed-up the projects implemented in 2007 for biodiversity conservation and oil basin compensation. The most outstanding projects are listed below: The RBPC is the habitat and shelter of 255 species of local and migratory birds such as the chocolatera and the coco ducks, 104 mammal species, 68 reptile species and 52 fish species such as the sea bass and the alligator gar, besides 27 different species of amphibious. In the calm waters of the swamps we may find sea bass, shrimps and shads among other species that use the area as shelter or for nesting. The swamps have been shelters for important endangered species such as the manatee, the swamp crocodile, the black howler monkey, the jaribu, and seven different turtle species (guo, mojina, pochitoque, icotea, chiquiguo, white turtle and taiman). The swamps enable the retention and infiltration of water to interior soil layers, reducing the effect of the large river avenues, since they act as sponges and wind barrier. Moreover, the large amount of alluvial deposits from the rivers allows swamps to occupy little by little sea land, with which it is possible to stabilize the coast line and avoid the soil salinization. 76 •The Program for improvement of productive systems aimed at increasing the forage of native plants of fast development, the enrichment of patches of successional vegetation known locally as acahuales and the incorporation of green manure in crops. The economic investment of 13 million pesos produced 600 beneficiaries and 6000 hectares •The creation of 15 modules of aquiferous production with native species. An investment of 700 thousand pesos has already enabled the first successful harvest •Technical studies were supported through the payment of environmental services to four communities in Marqués de Comillas (Chajul, Galacia, Playón de la Gloria, Quiringuicharo), in order to protect 3,269.29 hectares Main Activities for Biodiversity Conservation in Oil Areas INTERVENED AREA Affectation by PEMEX* Affectation by OTHERS* Continuity of the activities focused on the biodiversity protection during 2008 Otontepec mountain range since 1952. NA Ecosystem fragmentation, advances in the agricultural and stockbreeding frontier and change of use of soil Program on environmental education and w etland and jungle recovery in Veracruz 1.20 Pantanos de Centla since 1952 Hydrology modification through the ecosystem’s fragmentation channels Extension of the agricultural and stockbreeding frontier, w etland burning, hunting and illegal traffiking of w ild fauna, untreated sew age Environmental education actions for Pemex employees and contractors and their familis; fire control. Operation and maintenance and construction financial support for the “Centro de interpretación la casa del agua” 7.80 Mongrove sw amps and wetlands of Tuxpan since 1963 Change the land use to agricultural and Dredging activities causing the blocking of the outlets of Barra Galindo industrial, discharge municipal untreated and Corazones in the Tampamachoco sew age and dismount Lagoon, as w ell as affecting the oyster banks and changes in its hydrodynamics. Environmental education activities in order to contibute to mongrove sw amps and wetlands conservation 1.21 Environmental education and w etlands restoration activities 5.06 Currently not operating PEMEX 2008 • The Lacandon Jungle project with Natura y Ecosistemas Mexicanos A. C., aimed at describing the current vegetation. The change of use of soil in the last seven years caused the lost of 30% of the original vegetation. This study made possible the definition of priority areas for conservation, restoration and establishment of biological corridors in order to contribute to the conservation of the 415 thousand hectares of Montes Azules and Lacantún Wetlands of Alvarado Construction activities causing the since 1970 blocking of the outlets of Laguna la Mancha in the Alvarado region, affecting significant areas of swamps and wetlands. * Not necessarily during 2008 ** During 2007 (MM$) applied in the 2007-2008 period Extension of the agricultural and stockbreeding frontier, non-sustainable use of the mangrove sw amp and municipal untreated sew age PEMEX investment** Conservation measures for wetlands in Alvarado, Veracruz The lack of pasture during drought periods forces the cattle to look for food in areas other than those designated for cattle farming, in such a way that the mangrove swamps of the lowlands have been invaded and transformed into pastures. This transformation of the ecosystem has contributed to the reduction of the manatee population to a few hundred manatees in Alvarado’s wetlands. Currently, this specie is classified as endangered specie by the SEMARNAT. As a support to revert the environmental degradation of this ecosystem, PEMEX has participated in the Program for environmental education and wetland recovery in Veracruz. In this program, the company is in charge of the Fund for Communication and Environmental Education and it has contributed to the reforestation of 61.4 hectares by planting 51,655 mangroves, and 154,500 jungle plants in other 244 hectares. Likewise, it is expected to continue contributing by reforesting 300 additional hectares with the support of the stockbreeding community under a voluntary participation program. The vegetable species were obtained from 585,425 plants grown in two nurseries built with 54 members of a cooperative committed to change the stockbreeding soil. Furthermore, environmental related activities and workshops were carried out in five different schools as regards matters such as wetland restoration. Three hectares were reforested with the participation of 150 children from Alvarado and Tlacotalpan within the Wetland Festival. Jaguaroundi Ecological Park At the beginning of the current decade, PEMEX-Petrochemicals developed, in collaboration with the Universidad Nacional Autónoma de México (UNAM, Spanish acronym), the project of “Jaguaroundi conservation, reforestation, capture of carbon and ecological park” in the municipality of Coatzacoalcos, Veracruz. The UNAM’s scientific participation, with six of its institutes coordinated by the Environmental University Program has been fundamental for the identification of the biodiversity found at the landed property of 960 hectares. In 2002, the collaboration work of both institutions achieved the first certification from the National Commission of Protected Natural Areas (CONANP, Spanish acronym), acknowledging this park as the first private reserve designated for biodiversity conservation. Jaguaroundi has an interesting biodiversity were we can find 21 protected species and eight threatened species, three of which are deemed endangered species. Protected ESPECIALLY PROTECTED Flora* 316 Insects 134 Amphibians 17 4 Reptiles 24 6 Fish 0 Birds 117 10 Mammals 29 1 TOTAL 637 21 *It is believed that collection of these species represents only 40% of the park’s total flora Threatened with extinction In danger of extinction 3 2 1 6 1 2 3 In 2008, in collaboration with the PUMA of the UNAM, the SEMARNAT and the INE, PEMEX coordinated and completed the publication of “Jaguaroundi Ecological Park. Conservation of the tropical jungle of Veracruz in an industrialized area”. This publication consists on a descriptive study of the territory and the fauna and flora protected by PEMEX. A bidding process took place for the construction of the necessary infrastructure to facilitate the reception of visitors of the “Jaguaroundi Ecological Park”, planned for 2009. This included the park’s design through the combination of activities related to conservation, research, recreation and environmental education. 77 Species NOM-059-ECOL-2001 Social Responsibility Report JAGUAROUNDI GRI EN23, EN29, EN13, EN26 Environmental Impacts of Leaks and Spills Remediation of Environmental Liabilities Environmental impacts caused by fuel leaks and spills may occur during fuel extraction, transformation and transportation. Therefore, PEMEX has implemented safety processes and procedures in order to safeguard the resource being handled as well as the social and natural environment. Nevertheless, acts of vandalism and meteorological phenomena cause incidental leaks and spills having, in turn, an impact on the biodiversity, soil and water bodies. For these cases, PEMEX carries out immediate actions to reduce the impacts. The inventory of affected areas at the end of 2008 registered before the Securities and Exchange Commission (SEC) increased to 465 hectares, of which 71% of the liabilities is associated to PEMEX-Refining, highlighting the Refinery in Minatitlan, the Santa Alejandrina marsh and the former 18 de Marzo Refinery. PEMEX-Exploration and Production concentrates its environmental liabilities in the Northern Region with 24% of the total liabilities. The remaining 5% is located in PEMEX-Gas and Basic Petrochemicals and PEMEX-Petrochemicals’ process facilities. Environment Protection Community Environmental Responsibility as Strategic Policy Ecological Land Management Environmental Protection Measures Environmental Impacts of Leaks and Spills Remediation of Environmental Liabilities The result of the spills registered in 2008 is of 13,899 barrels, of which 8,745 barrels (63%) relate to pipelines systems, mainly in PEMEX Refining; and 5,154 barrels (37%) to facilities other than pipelines (refineries, terminals, auto tanks, etc.) 07 A great majority of the events caused in pipeline transportation systems are directly related to third party damage (clandestine acts and vandalism). The statistics of spills in PEMEX’s pipeline systems (2005-2008), decreased 39% which means that, taking into account the four previous years, 2008 presented the lowest number of events (329 events). This decrease is due mainly to the results of the application of strategies focused on improving the operational integrity and reliability in systems and equipment since 2005. Though there has been progress on the aforementioned matters, it is necessary to mention that a relevant event, because of its business impact, occurred on July 16, 2008 in the Gas pipeline of 30”Ø N. Teapa- Venta de Carpio, near the town of El Calvario, Municipality of Tepetlaoxtoc, State of Mexico. The volume spilled amounted to 4,104 barrels of Istmo crude. In response to the emergency there was a recovery of 3,677 barrels with a minimum area affected of approximately 500 squaremeters among urban and cultivated area. “18 de Marzo” former refinery For the construction of the Bicentenario Park, PEMEXRefining works on the remediation of 55 hectares in the north area of the former Refinery “Azcapotzalco”. This construction was divided into two stages. In the first stage, in an area of 22 hectares, the remediation program was concluded in September 2008. The remediation techniques used were the following: • Vapor extraction • Bioventing • Bioremediation For the second stage, in an area of 33 hectares, the remediation program began in October 2008, and it is planned to be concluded in December 2009. The pollutants on the second stage are very similar to those of the first stage, therefore the remediation techniques are the same, adding only the air bubbling technique on the saturated area. Restoration of the Low Basin of the Coatzacoalcos River PEMEX continues participating in the Restoration Program of the low basin of the Coatzacoalcos River coordinated by the SEMARNAT. The project includes an area of 2,786.759 square kilometers of seven municipalities in the south of the State of Veracruz. At the end of 2007 the reference terms of the Strategic Plan were settled for the works that will be done. It is important to mention that the diagnosis will be made in 2009. Relevant Accidental Spills and Leaks in 2008 PEMEXEXPLORAtioN and PRODUCtioN PEMEX-GAS and Basic Petrochemicals PEMEXRefining PEMEXPetrochemicals TOTAL Spills (liquids) Registered number 152 - 75 - 227 2,008 - 11,891 - 13,899 280 - 1,644 - 1,924 65 16 20 1 102 8 70 1 2 81 Registered number 217 16 95 1 329 Estimated released amount (tons) 288 70 1,645 2 2,005 14 - 657 - 671 Estimated spilled volume (barrels) PEMEX 2008 78 Estimated spilled amount (tons) Leaks (gas) Registered number Estimated leaked amount (tons) Total (Spills + Leaks) Estimated recovered amount (tons) Remediation of the Environmental Liability in Texistepec Texistepec is a municipality located in the south of the State of Veracruz where the Istmo Exploring Company (CEDI, Spanish acronym) operated. CEDI is a company that exploits natural sulfur from the subsoil and operated from 1960 to 1993 until it became part of the PGPB after the sulfur market crisis. With the liquidation of the CEDI in 1994, PEMEX acquired the assets and liabilities, and also the degraded environmental assets. The drill of a landed property of 2,900 hectares left millions of square meters of waste, for which PGPB implemented in 2001 a project of Environmental Remediation in order to thwart the environmental impact in 1,400 of its hectares. REMEDIATION ACTIVITIES BY PEMEX PEMEX STATUS (%) 525,000 cubic meters of solid waste Construction of the Waste Stabilization Cell 100 11 million cubic meters of acid wastewater in dams 1. Beginning of acid water neutralization tests 2. Massive neutralization of acid water in dams with 3,865 tons of magnesium oxide 100 230,000 cubic meters of weathered hydrocarbons in 43 natural depresions (“chapopoteras”) and dam beds (200,000 cubic meters) 1. Strengthen dam levees and delimit the “chapopoteras” 2. Collect and dispose of hydrocarbons in the “chapopoteras” 3. Collection and disposal of supernatant and dambed hydrocarbons 100 4 6 2,800 sulfur wells with a 200 to 600 meters depth Coverage, blockage and sealing of wells 7 30 km of communication routes with solid waste Roadway normalizations 4 Damaged facilities Collection of scrap and garbage, and structure demolitions These measures were associated to actions involving the community into the process of remediation. Job sources were generated, thus creating positive social and economic impacts. The project achievements and success show the feasibility of an environmental management related to the company’s social responsibility, because it has managed to restore ecosystems in dams in order to reincorporate species that belong to the region such as the crocodile and the alligator gar. Social Responsibility Report 79 ENVIRONMENTAL LIABILITIES ENVIRONMENTAL PERFORMANCE Environmental Performance Strategy: Implementation Atmospheric Emissions Management of Water Resources Waste Management PEMEX 2008 80 08 Desempeño ambiental Environmental Performance ASPIRATION: CONSOLIDATE THE ENVIRONMENTAL STRATEGY AS FACILITATOR OF THE COMPANY’S BUSINESS STRATEGY, THROUGH ITS THREE ACTION AXES: CAPTURE OF OPERATIONAL OPPORTUNITIES, COMMUNITY ENVIRONMENTAL RESPONSIBILITY AND INVESTMENT SUSTAINABILITY. Carlos de Régules Environmental Protection Manager Corporate Operations Office For PEMEX, 2008 was a year of mixed results regarding environmental performance. A historical improvement in the refineries emissions in critical zones as the city of Salamanca was achieved, but the increase of the emissions caused by the gas burning in off-shore operations raised the net balance of air emissions, including the greenhouse effect gases. As regards dangerous waste, the results were the best: throughout the year 2008, a runoff discharge rate of 21% higher than the generation pace was reached, as a result of which the inventory at the end of 2008 was 27.1% lower than at the beginning. Our water performance in question was relatively maintained still: The use of fresh water increased marginally 3.2%, while the total pollutants quantity in our water discharges was reduced 8.4%. PEMEX wants to improve on these subjects, understanding that the challenges of the Sustainable Development are the business challenges from the triple environmental, social and economic perspective. Indeed, the company has a series of operative, financial and executable challenges, and each of them includes an environmental and social content to be efficiently resolved. Under these terms, I would say that it is not merely about having an environmental strategy, but it is about counting with an axis that activates the business strategy as regards environmental matters. In order to encourage the business challenges such as increasing the reserves recovery rate, maintaining our production platform, extending our refining capacity, improving the quality of our products, optimizing our distribution network and making the conversion process more efficient, it is necessary to understand and manage much more complex environmental and social challenges that we used to some time ago. We are aware that we are working against the clock to mature this new perspective in all the company’s decision-making areas, as regards current needs of improvement, and the requirement of investment to achieve the goals of the measures we should take. In order to boost all this, we have maintained the course of action of the strategy published in the 2007 Sustainable Development report. We have also started the implementation of the environmental management system focusing our efforts on the control and improvement of those facilities of the company with higher environmental impact. At the same time, with the sight set on a farther future, we have focused on management tools that accelerate the introduction of the environmental factor in the decision-making process. Tools that allow assessing from the first moment the costs arising from environmental impacts inherent to a project and thus, having the possibility to assess the profitability of the mitigation measures. The guidelines for the introduction of environmental external factors in projects will be listed in 2009, and it will be the key leverage of the preventive approach of the environmental management of PEMEX in the future time. In the institutional environment, 2008 was also a year of very important changes. The House of Representatives passed the Energy Reform and granted us a very clear power regarding Sustainable Development: guarantee the oil development sustainability and the energy offer sustainability. At this point, the Reform is targeted to a transition towards an energy model with more participation in special renewable energies, and towards the systematic reduction of the environmental print of our fuels in general. In this way, the company’s environmental protection has to be strengthened under the light of these new challenges. We have to develop competencies and skills related to the new subjects arising from the Reform. The environment changed, and we have to adapt to it. When we talk about the environment in PEMEX, we do not think about it as a complementary or additional matter. Oil workers are aware of its importance, not only as a regulatory demand, but also as a key element in the future viability of the oil business. FACTS CHALLENGES • 66.5% increase on SOx emissions • 1.9% reduction on sulfur recovery efficiency in refineries • 71.4% reduction on the amount of days in which the value established by the SO2, regulation in Salamanca was exceeded • *21.0% rate of waste availability • 24% of energy valorization of drilling cuts •Incineration, by third parties, of 31.8% of the historic inventory considered on services contracting of heavy hydrocarbons •Valorization of 2,567 tons of used catalyzers, with an income for the company of 44.1 MM$ • 3.2% increase in the use of fresh water • 8.2% decrease in total water pollutants • 33.4% of the facilities have valid clean industry certifications •Conclude the infrastructure for the re-injection of gas in off-shore coast •Conclude the rehabilitation, optimization and maintenance work in sulfur recovery plants of the Salamanca and Salina Cruz refineries • Standardize improvements in waste processes •Elaborate handling plans of used soda, drilling cuts, organochlorated compounds, oil mud, used oils, used catalyzer and infectious biological hazardous waste, in accordance with the Institutional Program for Integrated Waste Management (PIMIR, Spanish acronym) •Begin the operation of the treatment plant for sewage water in the refinery in Madero •Conclude the diagnosis of efficient water use in critical facilities •Extend the implementation of the environmental management system to Work Centers with the most significant environmental aspects •Elaborate guidelines of environmental external factors for investment projects *(((Initial waste inventory + Waste generation– Final waste inventory)/ Waste generation) – 1)*100 GRI 4.11, management approach, 4.9, 4.10, 2.10, EN18 Environmental Performance Strategy: Implementation A year after the implementation of the Environmental Protection Strategy 2007-2012, the work on each of the lines of action comprising its main axes has been intensified, as it can be observed below: AXIS 1. Capture of operational opportunities OBJECTIVE: To regulate compliance and environmental risks elimination through projects related to emissions to air, fuel quality, energy efficiency, cogeneration, GHG mitigation, efficient use of water and environmental liabilities reduction. ADVANCES: Projects for 7.46 billion dollars to reduce by 36.9% the sulfur monoxide in respect to the trend scenario. Projects for 3.759 billion dollars to reduce by 20.5% the carbon monoxide in respect to the trend scenario. ENVIRONMENTAL PERFORMANCE Environmental Performance Strategy: Implementation Atmospheric Emissions Management of Water Resources Waste Management Projects for 232 million dollars to reduce by 14.5% the fresh water consumption in respect to the trend scenario. 08 Projects for 216 million dollars to reduce by 56.6% the environmental liabilities in respect to the trend scenario. AXIS 2. Sustainability of investments OBJECTIVE: To improve the social-environmental feasibility to facilitate the development of the oil sector through the incorporation of external factors within the investments planning and assessment process, the adoption of necessary standards to guarantee access to financial markets, as well as the design of specific Sustainable Development strategies for large oil projects. ADVANCES: To design the jobs for the elaboration of useful application guides for main projects, as well as training for investment work teams. Sustainable Development Strategy of the Gulf Tertiary Oil Project. AXIS 3. Community environmental responsibility OBJECTIVE: To reduce the dependence relationship on the company’s activities when establishing links of coresponsibility with local actors, thus fostering the participation process of ecological land management, as well as conservation and compensation initiatives that allow the oil basin natural capital to be sustainably maintained and used by its owners. ADVANCES: To broaden the conservation program of the Lacandon Jungle with Natura Mexicana, A.C. In December 2008, 7.665 MM$ were given to the Biosphere Reserve Pantanos de Centla to maintain the continuity of the Project. In collaboration with the NGO Espacios Naturales y Desarrollo Sustentable A.C., 7.82 MM$ were given in December 2007 to be used during 2008 and 2009. In December 2007 7.487 MM$ were given to the Fund for environmental communication and education to be used in 2008 and a part of 2009 for the restoration of the Alvarado’s mangrove swamps and for the environmental education campaign in the Otontepec mountain range. Design of the plant protection project in natural protected areas. PEMEX participates in the Ecological Land Management (OET, Spanish acronym) of the Gulf of Mexico and the Caribbean Sea, Tuxpan river basin, as well as in the General land management and the Tabasco and North of Chiapas management. The OET of the Burgos basin was concluded in December 2008 and its activities are being followed up on. For the 2007-2012 period, this strategy includes projects that will enable a reduction in 2012 of 59.4% of the sulfur monoxide emissions, 20.5% of the CO2 emissions, 14.5% of the fresh water consumption and 56.6% of the historic environmental liabilities. This chapter describes the most important actions and results in 2008. Testimonial by Enrique Kato Miranda Director General of the Ecology Institute of Guanajuato Salamanca has now a better quality in the air. On February 16, 2009 the results report of the Program to Improve the Air Quality in Salamanca, Proaire 2007-2012, was published. This report emphasizes that the sulfur monoxide (SO2) is no longer the main pollutant in Salamanca. In a wide exercise of consent of wills and agreements achieved after several months of work sessions, in July 2008, before the President Felipe Calderón Hinojosa as witness of honor, the agreement was signed by the governor of the State of Guanajuato, Juan Manuel Oliva Ramírez, the secretaries of the SEMARNAT and the SENER, the corporate directors of PEMEX-Gas and Basic Petrochemicals and PEMEX-Refining, the CFE, the Federal Commission for Protection against Health Risks and the mayor of the Municipality of Salamanca. To improve the air’s quality has been a strong demand of the population of Salamanca for years, and it became a commitment in the campaign of those occupying the Presidency of the Republic and the government of the State of Guanajuato. Taking as basis the inventory of emissions and the registry of out-of-regulation days in 2006 in Salamanca, at the end of 2008 the following progress was registered: out of 67 out-of regulation days in 2006, during 2008 only 20 days were registered and only two were caused by SO2. As regards the annual average of said pollutant, we achieved a historic number in Salamanca, since for the first time the three fixed automatic monitoring stations registered values that were beneath what has been established by the Mexican Official Regulation for sulfur dioxide. PEMEX 2008 82 Salamanca has a system of response to pre-contingencies and contingencies for bad quality in air. In addition, regarding the indicators, we obtained positive results: out of 29 contingencies registered in 2006, at the end of 2008, only five were registered and only one was due to SO2 and occurred in March 2008. This information means that at the end of that same year, we achieved a record of nine months without precontingencies nor out-of regulation days because of SO2 . The latter was achieved thanks to the precise fulfillment of commitments assumed by the decentralized government agencies PEMEX and CFE. We may highlight the investment made specifically by PEMEX in sulfur recovery plants, as well as the supply guarantee of 70 MMpcd of natural gas to the CFE, widen to maximum 100 MMpcd at the end of 2008. The assessment of these figures was carried out by a coordinating and follow-up group conformed by all interested parties as well as their social representatives. This committee was created in September 2008 and proceeded to create eight work groups for the different aspects contemplated in the 2007-2012 Proaire Salamanca program. After a large number of work sessions, they created the indicators, gathered information from each part and approved the first results report in February 2009. The results obtained probably place the program Proaire Salamanca as the most successful in the country and the only one of its kind among the cities in the country with a refinery. These results show that the dream of a clean Salamanca is possible in complete coexistence with the refinery and allows us making an acknowledgment of PEMEX’s effort in favor of Guanajuato. VALID CERTIFICATIONS PEMEX got 142 certifications of Clean Industry by complying with the environmental regulation and the application of better environmental practices. Out of the total amount of certifications granted by the PROFEPA, 39 were given to facilities that for the first time concluded the environmental auditing process and 103 correspond to ratifications for facilities that showed that their environmental performance is in compliance with the regulations on this matter. Since the beginning of the National Program of Environmental Auditing (PNAA, Spanish acronym), the company has voluntarily incorporated its facilities in order to obtain a total of 754 certifications, which allowed obtaining 458 certifications since the beginning of the program. Currently, it has 252 valid certifications, 206 are in re-certification process and 296 are in certification SUBSIDIARIES CLEAN INDUSTRY CERTIFICATIONS process. PEMEX will continue incorporating a greater number of new facilities to this program as a result of its expansion activities in exploration, exploitation, refining and hydrocarbons distribution areas. PEMEX has maintained the incorporation of the best practices and the standardization of its processes in compliance with the world’s standards in occupational quality, environmental management, hygiene and health related matters for its industrial land facilities. Regarding port and sea facilities and its vessels, the company has maintained certifications in the Safety Code of Vessels and Port Facilities Protection and the International Code of Maritime Safety. At the end of 2008, regarding certifications obtained and maintained, the results were as follows: ISO 9001 ISO 14001 OSHA S 18001 ISM PBIP CERTIFICATIONS 177 13 2 2 - 2 PEMEX - Refining PEMEX - Exploration and Production 46 7 9 - 1 34 PEMEX - Gas and Basic Petrochemicals 27 2 certifications on integral systems, 1 ISO 900 and ISO 14001 multi-site and 3 ISOS 9001. - - PEMEX - Petrochemicals 2 - - 1 1 - Project of O2 Enrichment and NH3 Production In 2008 PEMEX-Petrochemicals, in collaboration with the IPN, developed an analysis Project for a “Cleaner production and energy efficiency in the Morelos Petrochemical Complex”. This project’s environmental benefits are aimed at reducing CO2 emissions, water consumption and the generation of hazardous wastes. As a result of these efforts, the following opportunities were identified: OBJECTIVE ACTIONS To reduce fuel consumption in pyrolysis furnaces and boilers. To decrease the energy waste due to N2 heating, as well as reduce air infiltrations in furnace with precise maintenance measures. Enrichment of combustion air from 21% to 35% through the injection of pure O2 into burners. To reuse treated water (with high conductivity) of the effluent treatment plant as refilling water for the ethylene oxide cooling tower. To reduce by 8% the current water consumption of 1.46 millions m3/year, equivalent to one month of consumption at the CPQ Morelos. Redistribution of waste currents of UDAS, of ethylene oxide and rusty used soda, of ethylene quench to the wastewater current of the CPQ Pajaritos. To change the acquisition system of oils, lubricants, catalyzers and other materials acquired in containers that instead of being emptied, are transformed into hazardous waste. This measure avoids the purchase of containers from suppliers, thus focusing the amount only on the products and avoiding the generation and confinement of 23 t/year of these recipients. Delivery of empty containers to suppliers for its recycling under a returnable system. To change the disposal system of used batteries. Valorization of 15 t/year of hazardous waste. Recycling actions for used batteries in service lifts and other equipment, with an authorized recycling company. Among other activities, there has been a follow-up of other recommendations such as the discharge of the neutralized water of regeneration from the UDAS of the ethylene oxide plant to the west pluvial drainage, use of rain water from the pluvial drainage, the reduction of water consumption in sanitation, regeneration of used accumulators, application of thermal isolation with technology change, increase of the heat transference area in pyrolysis tubes and redistribution of thermal charge in pyrolysis furnaces. Social Responsibility Report 83 OPPORTUNITY GRI EN20, EN8, EN10, EN9 Atmospheric Emissions Ever since 1994, the Council of the Commission for Environmental Cooperation (CEC) integrated by ministers of the environment from Canada, the United States and Mexico has boosted the comparison of information from atmospheric emissions inventories in North America. At the end of 2007, it published the National Inventory of Emissions in Mexico (INEM, Spanish acronym), which contains detailed information of atmospheric emissions from all the Mexican states, such as nitrogen oxides, sulfur oxides, volatile organic compounds, carbon monoxide, ammonia and particles. PEMEX, with the idea of contributing to national and international efforts to protect the environment, continues quantifying the emissions generated by its productive processes. Among these emissions, it is possible to identify mainly NOx, SOx, as well as VOC and solid particles. ANNUAL EMISSIONS, Metric Tons ENVIRONMENTAL PERFORMANCE Environmental Performance Strategy: Implementation Atmospheric Emissions Management of Water Resources Waste Management Emissions PEMEX 2008 84 08 2005 2006 2007 2008 SO2 516,976 512,145 568,202 946,156 NOx 91,292 94,023 109,196 108,718 VOCs 55,109 49,180 46,959 50,422 PST 19,346 19,827 19,958 19,485 Total 682,723 675,175 744,316 1,124,782 Note: The VOC and TOC emissions data are outside the scope of the verifying process. Atmospheric emissions are estimated according to the AP-42 factors of the United States Environmental Protection Agency (USEPA). These emissions are controlled and monitored based on the scope and frequency established within the regulations. Between 2007 and 2008 there was an increase of 53.0% in the emission of atmospheric pollutants. SOx (%) SOURCE OF SO2 AND NOx EMISSIONS During 2008, SO2 emissions accounted for 84.1% of the total emissions, and NOx emissions accounted for 9.7% of the total emissions to the atmosphere. Both pollutants are produced because of the following: • PEMEX-Exploration and Production: SOx emissions increased by 163.7% due to release of sour gas with high nitrogen content, maintenance of compression equipment, and unscheduled shut downs. The larger volume of NOx emissions was due to production and maintenance operations on wells and increased offshore releases • PEMEX-Refining: The slight increase of SO2 and NOx was caused mainly by the maintenance of the sulfur recovery plants as the NOM-148 came into force in the Refineries of Cadereyta, Madero, Salamanca and Tula ACTIONS TO REDUCE SO2 AND NOx EMISSIONS The NOM-148-SEMARNAT-2006 came into force as of March 2008 and concerns the recovery of sulfur from oil refining processes. This regulation sets the minimum limit of 90% for the recovery of sulfur in the Refineries in Cadereyta, Cd. Madero, Tula and Salamanca and in Refineries in Salina Cruz and Minatitlán for 2010. Compliance with this regulation will reduce SO2 emissions in refining processes by 30%. At the end of the year, the refineries fulfilled the sulfur recovery established by the NOM-148 and they continue working on the projects to use waste gas sent to burners and to operate tail gas treatment units. There was also an acquisition of two new sulfur recovery plants in the refineries of Minatitlán and Salamanca. NOx (%) 64.7 31.6 3.6 0.1 PEP PREF PGPB PPQ 55.0 28.7 9.0 7.3 PEP PREF PGPB PPQ Water Resources Management WATER CONSUMPTION BY SOURCE Fresh water consumption increased by 3.2% as compared to the previous year, from 182.2 MM cubic meters to 188.0 MM cubic meters. This is due to a larger use of surface water, mainly in PEMEX-Petrochemicals because of an increase in production. Nevertheless, water treated for re-use increased for the fourth consecutive year by reaching a volume equal to 15.7% of its total consumption. RECYCLING WATER USED IN PROCESSES Over the last eight years, PEMEX has invested in projects to improve the quality of treated water and to increase the use of recycled water. In 2008, PEMEX recycled 8.47 MM cubic meters of water used in its operations. Almost all the refineries have recycling methods because they have wastewater treatment plants that treat water before discharging it to reception bodies, thus using all the water that has the necessary quality to be used in cooling towers and through a subsequent treatment via ultrafiltration or inverse osmosis to be used in heat generation. The reduction of recycling processes for said resource is due mainly to restrictions in the quality of wastewater supplied to the PTAR of the Tula refinery. WATER SOURCES AFFECTED BY RECEPTION MEANS 80.5% of the fresh water consumed comes from surface and underground sources. Its consumption is focused only on industrial activities. In November 2008, PEMEX formalized the activities of the water specialized group. For 2009, it will be necessary to have a diagnosis of the use of water and existent technologies for facilities with higher demand. And consequently, do a strategic planning that will allow using the highest efficiency level in water use. WATER CONSUMPTION BY SOURCE FRESH WATER CONSUMPTION 2005 – 2008 TREATED WATER CONSUMPTION 2005 – 2008 3 2008 DISTRIBUTION OF WATER BY SOURCE AND SUBSIDIARY ENTITIES (%) Millions of cubic meters (MMm3) Millions of cubic meters (MMm ) 85 100 80 60 40 20 0 2008 2007 PEP Social Responsibility Report 30.4 PREF 24 20 PPQ PGPB 2006 140 2008 150 25 2007 30 2006 160 2005 37.4 35 2005 21.9 188 182.2 180 40 185.7 190 190.8 Superficial Underground Marine Potable Water Pipeline Others GRI EN21, EN22, EN2, EN24, EN1, EN27 Waste Management TOTAL DISCHARGE OF WASTEWATER WASTE MANAGEMENT The pollutants discharge registered a decrease of 14.54% of the total volume of pollutants drained into receptor bodies of water in 2008 as compared to 2007. This continued the decreasing trend throughout the current decade. This decrease took place in the main organic pollutants such as total grease, oil and solids, and thus, was directly reflected on the 28.2% decrease of the DBO5. The operation of PEMEX’s activities produces hazardous, non-hazardous and special handling waste. TOTAL DISCHARGE OF WASTEWATER ENVIRONMENTAL PERFORMANCE Environmental Performance Strategy: Implementation Atmospheric Emissions Management of Water Resources Waste Management 2007 Total volume discharged (millions of m3) Total pollutants load (thousands of tons) 2008 Total volume discharged (millions of m3) Total pollutants load (thousands of tons) PEP PREF PGPB PPQ 4,910 38,604 12,429 23,517 0.39 1.40 0.37 0.53 7,452 42,142 11,390 22,661 0.26 1.29 0.37 0.59 The hazardous waste generated in a greater volume consists on oils mud, heavy chlorine hydrocarbon and used sodas. This waste represents 69.8% of the total hazardous waste generated by the oil industry. The special handling wastes generated in a higher volume are drilling cuts produced by exploration and drilling activities and used oils. Drilling cuts represent the higher volume of special handling waste generation in the entire oil industry. Pollutants increased in comparison to 2007, mainly due to the siltation of the effluents system in the CPG Nuevo Pemex and due to problems with the handling of carried on waters in the Marina Dos Bocas Terminal, in Tabasco. The positive results of the pollutant content of water waste discharges are due mostly to the improvement of the effluents water treatment, and this improvement is, in turn, due to a soda decrease in the refineries’ draining systems after setting it under a co-processing scheme under contract for the period of 2008-2009. 08 Substitution of Chlorine Biocide for Chlorine Dioxide POLLUTANT COMPOSITIONS (t) 2008 2007 2006 As a result of the study carried out in April 2007 to the Petrochemical Complex of Cosoleacaque by Granherme (Ammonia Plant Risk Assessment), it was recommended to eliminate the handling, storage and use of chlorine anhydride in cylinders because of the risks involved. Among the profitable solution alternatives it was determined that the chlorine dioxide was adequate for: • Containing a high reactivity as oxidant and disinfectant, almost three times more reactive than the chlorine • Not reacting with ammonia, which inhibits the formation of chloramines • Having high effectiveness in a wide range of pH (4 to 10) • Not storing, since it is produced at the time of dosing 2,000 1,500 Its successful application to the T-7 cooling tower, which serves the ammonia plant, enabled the following benefits in 2008: 1,000 • Significant saving in water consumption, enabling high concentration cycles in the cooling tower • Reduction of backward washing of heat exchanger equipment with water and chemicals saving • In a medium term, it estimates the extension of the equipment’s useful life • Reduction of total costs because, when comparing to an identical tower, T-6, this distributed 11 MM$ against 10.55 MM$ of the T-7 in 2008 • Greater ammonia production (40 t/day) as a consequence of higher operational continuity 500 0 Oil and Grease Total Suspended Solids Total Nitrogen These kinds of actions not only increase the profitability of PEMEX’s facilities, but also achieve additional benefits such as environmental impact reduction, less use of natural resources and higher security level. GENERATED WASTE The total amount of hazardous waste was sent to a specialized treatment provided by companies authorized by the SEMARNAT for this purpose. 11 Mt of heavy chlorine hydrocarbons that were stored and generated by the production activities of the Plant Clorados III in the CPG Pajaritos were set for incineration starting in October 2008. This incineration will be concluded in October 2009. Generated Waste (%) Hazardous Non Hazardous PEP 12.13 96.22 PPQ 26.58 3.19 PGPB 3.21 0.01 PREF 58.08 0.58 100 100 total WASTE TRANSPORTATION In compliance with the applicable regulation, and as part of its responsibility, PEMEX has a systematic control on the waste transported inside and outside of its facilities. WASTE TRANSPORTED (t) Imported Exported 2005 0.00 230 Internally transported 59,017 59,247 Total 2006 0.00 3,209 92,119 95,328 2007 0.00 5,520 62,824 68,344 2008 0.00 3,494* 42,364 45,858 Main means of transportation Ship and land transportation * During 2008 3,494 t of heavy chlorine hydrocarbons were exported, still 7,506 t will be exported from a total amount of 11,000 t generated before 2008. In 2008, 17,901 t were generated and they will be subsequently available. Valorization of Used Catalyzers, Oils and Solvents In 2008, the SEMARNAT authorized PEMEX-Refining and PEMEX-Petrochemicals to register the plan of used catalyzer, oils and solvents, respectively, for these to be valorized in order to extend their useful life. Social Responsibility Report Through the implementation of this plan, in 2008, PEMEX-Petrochemicals managed to use as an alternative fuel 18 MT of used oil and solvents generated by the Petrochemical complexes in vapor generators in the Cangrejera, Morelos, Pajaritos and Independencia Complexes. The saving of fuel gas amounted to 18,899 square meters and US$ 5.2 MM a year. As there is an available capacity, it is planned to serve other Subsidiaries of Petróleos Mexicanos and even private companies, which opens the possibility of a new business line for the company. 87 The successful operation of PEMEX-Refining’s used catalyzer handling plan enabled the transference of 2,566.9 t of used catalyzer with Ni, Va, Mo content, coming from the H-Oil process of the Salamanca Refinery, which represents an income for the Subsidiary of 44 MM$. This handling plan will allow valorizing this waste through the recovery of metals containing vanadium, molybdenum and nickel for their corresponding recycle. Commitment to the Oil-Producing Communities Community Development in PEMEX Management Model 2008 Actions for Community Development Instruments Transparency Guarantee PEMEX 2008 88 09 Commitment to the Oil-Producing ASPIRATION: Gain recognition in the communities where the company operates due to its capacity to harmonize operation and welfare for the current and future generations, under a comprehensive policy of social responsibility. Carlos A. Rábago Saldívar Regional Liaison Coordinator General Director’s Office The commitment to the oil communities’ development is a priority for the company. Articulating this situation efficiently and in an open manner is a constant challenge for PEMEX. The principal operations carried out by PEMEX concentrate in four States. It is in these entities where PEMEX manages 80% of its corporate efforts as regards community development. During 2007, the company made an effort to unify and provide higher transparency to the grants and donations allocation instruments, trying to increase the positive impact of the company’s contributions to oil communities and improve the accountability to citizens. During 2008, the application of these criteria has already reaped the first fruits being able to avoid the difficulties found and the cultural resistance presented in all these types of changes. The clear framework of corporate activities has allowed us to step towards the coordination and alignment of other instruments operated by the Subsidiaries – such as the mutual benefit works – and which complete and reinforce the commitment of the company in oil communities. This is not a simple work. Many times, the contributions of the company in this field are not well understood. We try to clarify the application criteria efficiently, stating the goal that we pursue, so as to carry out a transparent management. We also seek to fight against the claiming industry that has proliferated in some places. All of these are daily priorities of our teams. During 2009, PEMEX’s works on these matters will be under the coordination of internal structures and our workers will be more involved in order to deal with the problems of the communities where they develop their activities. We will try to anticipate the problems, identifying the social and environmental dilemmas that appear in the decisions that are to be taken during the programming of the new developments that the country and the company need, definitely boosting the community development and the environmental protection, with a medium and long-term vision. With the Reform, the door is open to have new instruments and mechanisms that strengthen the transparency and accountability. This means new possibilities for more coordination and alignment of the company’s efforts and faster development of actions, that allow us continue collaborating with local governments more efficiently for the development of oil-producing regions. PEMEX now has new opportunities to work in coordination with other institutions and companies in the constant pursue of being a recognized company in the communities where it operates due to its capacity to harmonize the operation and welfare for the current and future generations, under a comprehensive policy of Social Responsibility. Communities Facts Challenges •Begin developing multi-institutional projects with a multi-annual vision •Execute medium and long-term collaboration programs between State governments and PEMEX •Create the Inter-subsidiaries Work Team for community development •Design and implement the “Social Development” section on PEMEX’s Website •Develop indicators that enable the measurement of PEMEX’s investments impact in communities •Balance the sustainable and environment protection community development with urban development within the area • Gradually incorporate indigenous communities from oil-producing areas to sustainable community development •Involve the employee in ethic values of commitment to the community and the environment GRI Management Approach, EC8, 4.12 Community Development in PEMEX The community development in PEMEX involves several tools that foster the Sustainable Development of the communities in which it operates. PEMEX considers that the involvement of citizens and local and federal authorities is essential to boost community development from social, environmental and economic perspectives. Commitment to the Oil-Producing Communities Community Development in PEMEX Management Model 2008 Actions for Community Development Instruments Transparency Guarantee Petróleos Mexicanos and its Subsidiaries carry out community development and environmental protection actions through various instruments. These actions are performed in a permanent manner in order to maintain and strengthen bonds with the authorities and communities in States and Municipalities, especially in those with a significant presence of the State’s oil industry. Consequently, PEMEX has several instruments such as: 09 • Mutual benefit works • Grants3 and Donations4 • Granting of goods and chattel • Suppliers’ development • Agreements with institutions of higher education • Environmental protection • Investment and job encouragement Through these instruments, PEMEX makes an effort to strengthen bonds with the authorities and to establish a productive relationship that will enable the development of its activities. 3 Grants are the free transmitted goods and chattel regulated by the fifth article of the General Act of National Goods that are no longer useful for Petróleos Mexicanos and its Subsidiaries, as well as some products elaborated by the Subsidiaries. 4 Donations are free help through monetary resources given to business or companies that comply with the regulations established in the Federal Act of Budget and Treasury Responsibility. COMMUNITY DEVELOPMENT STRATEGY COMMUNITY NEEDS PEMEX 2008 90 LEGAL FRAMEWORK INSTRUMENTS STATES MUNICIPALITIES CIVIL ASSOCIATIONS Framework Agreements The relationship with the communities is inscribed within the context of the Framework Agreements that Petróleos Mexicanos has established with the State authorities of the federal entities where it develops its most relevant oil activities: Campeche, Chiapas, Tabasco, Tamaulipas and Veracruz. The aforementioned agreements set forth the basis of collaboration, coordination and communication of PEMEX and its Subsidiaries with the authorities of States and Municipalities, in accordance with criteria related to social responsibility, respect for communities, its activities and the environment. Within the “Framework Agreements for an Institutional and Productive Relationship”, it has been established that Petróleos Mexicanos shares the vision of economic activity growth in federal entities without leaving aside its commitment to sustainable development. Therefore, with this productive relationship, it chases the consolidation of the necessary conditions to assure that the oil industry operation is carried out within a context of complete respect for the environment, as well as for the communities and its activities. Said agreements include the commitment of Petróleos Mexicanos to make an effort to take short, medium and long-term actions in the following strategic axes: Safety, including industrial safety and civil protection; Development of Infrastructure Projects; Environmental Protection and Ecological Restoration; Social Development; Response to claims derived from negative effects in oil activities; Strengthening of the Public Image of the company and its Subsidiaries and Transparency and Accountability. Additionally, and in accordance with this social responsibility policy, the improvement of the relationship with communities is set as one of the objectives of the 2007-2015 Strategic Program of PEMEX-Exploration and Production. Management Model 2008 Actions for Community Development Instruments The Social Development Corporate Management analyses the different requests made by states, municipalities and civil society organizations based on the guidelines concerning grants and donations of Petróleos Mexicanos and other Subsidiaries. It intends to give the presented projects the strongest social impacts on the population’s welfare and to comply with several indicators. Mutual Benefit Works (OBM, Spanish acronym) We aim to eliminate discretional matters within the distribution of authorized resources, based on the aforementioned guidelines and taking into account the methodology for assignment and distribution of social support, which includes calculated indicators reflecting the presence and impact of the oil activity on states and municipalities. The Social Development Corporate Management elaborates the proposal of grants and donations presented to the Council of Administration of Petróleos Mexicanos. The priority areas for the Oil Industry are the states of Campeche, Chiapas, Coahuila, Guanajuato, Hidalgo, Nuevo León, Oaxaca, Tabasco, Tamaulipas and Veracruz, were 90% of the budget will be assigned. The remaining 10% could be assigned to other states and municipalities, as well as to civil society organizations which have an impact in high-priority states and municipalities. For further information visit http://www.pemex.com/index.cfm?action=content§i onID=113&catID=11000. The Program of infrastructure works annually executed by PEMEX-Exploration and Production seeks to improve the relationship with communities. This program is aimed at keeping good communication means towards its facilities. These actions facilitate the access to oil facilities as well as insist on the improvement of the regional road and urban infrastructure, thus benefiting the communities in the region. Therefore, these actions are known as “mutual benefit works”. In 2008, PEMEX-Exploration and Production concluded the execution of 189 mutual benefit works, with a total investment of 761.96 MM$ in 56 municipalities in the states of Campeche, Chiapas, Nuevo León, Puebla, San Luis Potosí, Tabasco, Tamaulipas and Veracruz. Mutual Benefit Works 2006-2008 STATE 2006 2007 2008 Campeche Chiapas Nuevo León Puebla San Luis Potosí Tabasco Tamaulipas Veracruz TOTAL 55.0 118.3 132.4 96.9 15.2 6.6 3.1 70.3 14.5 374.7 713.8 84.9 109.3 27.7 26.4 1.7 116.7 64.6 330.7 761.96 3.8 3.0 131.8 93.2 155.9 561 The main actions consisted of: • Maintenance and construction of paved and dirt roads (1,738 km) • Rehabilitation and construction of vehicle bridges (240 m) • Paving and rehabilitation of streets (150 mil m2) • Construction of pluvial drainage (17,850 m) PEMEX’s contributions to communities were mainly related to the fulfillment of the United Nations Millennium Development Goals (MDG), in which Mexico participates. What society demands from the companies: Wealth Creation Environmental Conservation Access to Benefits INTEGRITY SOCIAL Economic PEMEX 91 Environmental < Commitments > < Answers Companies look for the following in communities: Operational Reliability Investment Attraction Legitimacy to Transform Preference for Professional Development Social Responsibility Report Community < Expectations > Trust > GRI EC8 Grants and Donations The priority development sector for Petróleos Mexicanos and its Subsidiaries’ grants and donations allocation are those concerning productive and job training projects, improvement, construction and extension of infrastructure and rural and urban equipment, projects and actions on environment preservation and conservation and on community and oil facilities protection, and support to the preservation of public services and actions for the conservation of the national archeological heritage that has been affected by works and activities of the oil industry. Commitment to the Oil-Producing Communities Community Development in PEMEX Management Model 2008 Actions for Community Development Instruments Transparency Guarantee Petróleos Mexicanos received a total of 950 grants and donations requests, mainly from state and municipal governments. From the total amount, the Administration Council authorized 235 agreements in the amount of 1,901.2 million pesos. Said amount was divided and 91.8% was allocated to federal entities where most of the oil activity takes place, such as the States of Campeche, Chiapas, Tabasco, Tamaulipas, Veracruz, Coahuila, Guanajuato, Hidalgo, Oaxaca and Nuevo León, and the remaining 8.2% was distributed among the other states, including support to national projects managed by non-profitable civil associations. Details of the distribution of the resources authorized to each State may be consulted in the web site of Petróleos Mexicanos, in the “Social Development” section, www.pemex.com. The outstanding infrastructure works carried out with support from Petróleos Mexicanos were as follows: Campeche:The Universidad Tecnológica de Campeche in the Península de Atasta was provided with electricity, and there were pavement works and other productive projects carried out within the riverside and sea fishing sector, both in the Municipality of Carmen. Chiapas: Construction of the Regional Hospital in Reforma which will provide health services and medical specialties to benefit the Municipality of Reforma and several neighboring municipalities in the north of the state. Coahuila: Periodic maintenance of pavement in the municipalities of Acuña, Frontera, Monclova, Saltillo and San Juan de Sabinas. Operation of the amount of vehicles and machinery of the state administration. Pavement program in several streets. Acquisition of folding bleachers for the Gym of the Secondary School “Ramos Arizpe”. Hidalgo: End of the rehabilitation work in the state’s highway Actopan – Tula. Nuevo León: Reconstruction of the roads that communicate the States of Nuevo León and Tamaulipas, in the stretch that goes from the municipalities of China, Nuevo León to Méndez, Tamaulipas, as well as that of Los Herreras – La Palmita – Aldabas Station, in the municipalities of Los Herreras and Los Aldabas. Oaxaca: Paving of the road stretch of Aguascalientes La Mata, Municipality of Asunción Ixtaltepec Extension of the potable water system in the Reforma district, in the Municipality of Juchitán de Zaragoza. Rehabilitation of the potable water system in the Agency of San Antonio Monterrey, in the Municipality of Salina Cruz. Paving with hydraulic concrete on the streets of Teniente Azueta, San Pablo Sur district, in the Municipality of Salina Cruz. Rehabilitation of the potable water system in the Municipality of San Blas Atempa. Rehabilitation of the PTAR, in the Municipality of Asunción Ixtaltepec. 09 91.8 % of the grants and donations were allocated to oil-producing areas. 1,901 millions in grants and donations, 11.7% more than in 2007. 761.96 millions in Mutual Benefit Works. 2008 GRANTS AND DONATIONS DISTRIBUTION BY SOCIAL DEVELOPMENT LINE (%) Production promotion Infrastructure strengthening Education and culture Health and social welfare Leisure and sports Trade and supply Communications and transportation Housing and services Environment Studies, projects and research Donations and Grants Distributed by Social Development Item between 2006 and 2008 (Pesos) ITEM Production promotion Infrastructure strengthening Education and culture Health and social welfare Leisure and sports Trade and supply Communications and transportation Housing and services Environment Studies, projects and research TOTAL 2006 % 2007 % 2008 % 86,340,836 793,983,198 80,244,387 36,598,524 14,484,731 62,197,358 492,494,178 50,995,680 14,731,049 5.29 48.65 4.92 2.24 0.89 0.00 3.81 30.18 3.12 0.90 371,184,765 899,334,873 34,060,535 117,931,241 31,821,392 6,000,000 100,408,834 54,343,103 36,754,161 50,220,428 21.81 52.84 2 6.93 1.87 0.35 5.9 3.19 2.16 2.95 75,296,179 1,168,740,326 152,635,686 38,588,785 23,693,505 13,330,000 226,492,035 117,377,649 74,115,422 10,959,000 3.96 61.47 8.03 2.03 1.25 0.70 11.91 6.17 3.90 0.58 1,632,069,941 100 1,702,059,330 100 1,901,228,587 100 Tabasco: Construction of the Potable water plant La Isla II, which will be located in the Municipality of Centro. Studies regarding ecological matters and development of environmental protection and preservation projects. Ecological and environmental strategies for the elimination of claims for alleged damages attributed to PEMEX. Technological strengthening and technical assistance for the efficient operation of the Environmental Geographic Information System. Promotion of an environmental culture in oil-producing zones. Productive projects consisting of: investment fund for sustainable projects, backyard management, integration of local commercial networks, program of support to fishing and aquiferous production. Tamaulipas: Support to the construction of the distributor roads “Los Encinos” and “Arboledas”, on the Industry Avenue in the Municipality of Altamira. Rehabilitation of streets to respond to the situation of the population affected by extreme rains and atypical floods occurred from July 4 to 10, 2008. Pavement with hydraulic concrete of different roads. Veracruz: Support to the Program of schools reconstruction and rehabilitation, to schools located in municipality with presence and influence of the oil industry. Productive projects that will enable the increase of quality life levels for the State’s population. In 2008, there was a strengthening of the Comprehensive System of Grants and Donations with the incorporation of modules that enable transparent procedures for granting social supports and follow-up on the allocation and verification of grants and donations given. These results can be consulted in the web site of Petróleos Mexicanos, http:// www.PEMEX.com/index.cfm?action=content§ion ID=113, in order to consolidate mechanisms of openness and accountability, in compliance with federal government regulations. Additionally, and in accordance with federal and local regulations on this matter, it was established the notifying procedure for beneficiaries of the approval of the requested grants and donations. The corresponding legal instruments were subscribed to formalize the delivery of the authorized resources, thus establishing the obligations they must comply as donees, mainly providing evidence supporting the allocation of said resources. In 2008 more than 220 notifying procedures were carried out and 180 legal instruments were subscribed. In order to increase the openness in the application of social supports granted, it was established that the donees most open a specific bank account for the management of the monetary donation and it was determined that the possible donees most specify the purpose and use of the grant or donation previously to the authorization. In accordance with the Energy Reform, it is necessary to update the regulations established in the aforementioned guidelines, which will be done during the budgetary exercise in 2009. Granting of Goods and Chattel For the first time, the Goods and Chattel Committees of Petróleos Mexicanos and Subsidiaries, authorized the donation of goods and chattel, among which we may highlight the delivery of computer equipment and ambulances, destined mainly to social actions such as providing equipment for school centers with computer rooms, health services and public safety. In this sense, the Goods and Chattel Committees of Petróleos Mexicanos and Subsidiaries, during 2008 granted directly the donation of goods and chattel of their property, in accordance with the following terms: Donations by State States with a higher rate of oil-industry activities Campeche, Chiapas, Tabasco and Veracruz States with average oil-industry activities Coahuila, Guanajuato and Hidalgo Other States in Mexico Federal District, State of Mexico, Puebla and Yucatán Total PESOS 4,900,623 1,080,979 170,659 6,152,260 Petróleos Mexicanos, through PEMEX-Exploration and Production, organized the Workshop “The ABC’s of Supplying and Services” for members of the Enterprise Coordinator Council of Ciudad del Carmen, which took place from November 26 to 28, 2008. This course is a pilot program so that entrepreneurs from Campeche may do business with the decentralized government agency and have more information related to the bidding processes. With these actions, PEMEX continues its job of development for local suppliers and openness in its activities. Social Responsibility Report An example of Petróleos Mexicanos’ activity on this matter is the Workshop “The ABC’s of Supplying and Services” organized for entrepreneurs in Ciudad del Carmen. 93 Development actions for local suppliers GRI EC9, human resources training, EC8, LA3, 4.8, 4.9 Commitment to the Oil-Producing Communities Community Development in PEMEX Management Model 2008 Actions for Community Development Instruments Transparency Guarantee PEMEX 2008 94 09 Suppliers’ Development Environmental Protection PEMEX takes measures to boost actions for local suppliers’ development in the communities where it operates; therefore, within the social development program it includes: PEMEX supports works and actions related to environmental protection in oil facilities. During 2008, the most outstanding are: • Promotion of local suppliers and contractors linked to the oil industry •Workshops of development for suppliers concerning supplying and services, public work and maintenance, as well as drilling. Such workshops are organized by the Subsidiaries; therefore, this does not involve the transference of resources to local governments • Actions to boost investment and jobs related to the oil industry, which stimulates a relationship of SMEs with the oil industry. Said program will be organized by the Subsidiaries; therefore it does not involve the transference of resources to local governments •Conservation of the Lacandon Jungle in the medium basin of the hydrological system of Tabasco’s plain •Research for the assessment of critical environmental aspects in the development of refining infrastructure •Strategic studies on climate change for the oil sector in Mexico Agreements with Higher Education Institutions Agreements have been executed with local academic institutions that provide technical support to the oil industry and offer special research services as well as opportunities for internships. Actions to boost investments and employment With the grants and donations, PEMEX boosts the investments and employment, strengthens the relationship with the communities and establishes a productive relationship between the company and the society, which enables a better development of its activities. PEMEX supports productive projects that are selffinanced. In this sense, it works with specialized institutions such as SAGARPA and CONAPESCA that follow the process and assure the project’s execution. Successful sustainable projects of the Integral Asset of Burgos Name PLACE DESCRIPTION Jobs generated Benefited population Women’s Group “La Esperanza” Community La Mota Corona, Progreso, Coahuila Company integrated by 12 women created with tripartite participation 12 200 “San José” Greenhouse Community San José de Aura, Progreso, Coahuila Company integrated by 18 inhabitants of the Ejido 18 120 Hydroponic Greenhouse Community San Andrés, Progreso, Coahuila Company integrated by 9 members for the production of forage by means of hydroponics 9 52 Community Learning Center Community Las Esperanzas, Muzquiz, Coahuila Learning center where the participants have access to educational programs through information technology 5 50 Community Learning Center Community La Mota Corona, Progreso, Coahuila Learning center where the participants have access to educational programs through information technology 5 150 Women’s Group “Escobedo” Escobedo, Coahuila Company integrated by 12 women who work on the production of industrial cloth and bed linen, created with a bipartite participation 12 270 Bakery Ejido La Mota Corona, Progreso, Coahuila Company integrated by six inhabitants of the Community 6 250 Community shop “La Mota Corona” Community La Mota Corona, Progreso, Coahuila Company integrated by three persons with bipartite participation and supplied by Diconsa 3 200 Community shop “San Alberto” Community San Alberto, Progreso, Coahuila Company integrated by three persons with bipartite participation. The land property was granted under a bailment agreement 2 190 Transparency Guarantee Other Initiatives in Oil-Producing Communities Additionally, supports were given to the following initiatives in oil-producing communities: Family Plan of Civil Protection Safety is a high priority subject for PEMEX. Furthermore, the Corporate Operations Office made available for all the staff members in the company, the Family Plan of Civil Protection of Petróleos Mexicanos. Said plan is a guide designed by experts that provides the actions to be followed by the family before, during and after an emergency. These useful advices, easy to apply, are of high-value to the families’ safety. XXVII Oil National Sports Games Among the activities that encourage comradeship and unity, within the framework of PEMEX’s 70th anniversary and of the physical education and sports year, the XXVII Oil National Sports Games were celebrated. Under a schema of collaboration between the company and the union, there was a participation of 1744 oil sports men and women coming from 36 union delegations of Petróleos Mexicanos. DISCIPLINES INCLUDED IN THE NATIONAL OIL SPORTS GAMES • Chess • Beach Soccer • Athletics • Softball • Basketball • Tennis • Baseball • Beach Volleyball • Field soccer • Volleyball PEMEX 2008 Summer Course Additionally, support will be given to PEMEX personnel and beneficiaries desiring to participate in such games and events. Millions of Mexican Pesos (MM$) Mutual Benefit Works Donations and Grants Award of moveable goods 3,000 6 2,500 2000 1,500 1,000 500 1,632 1,702 1,901 561 714 762 2008 0 2006 and 2007 include grants and donations and mutual benefit works (OBM). 2008 includes grants and donations, mutual benefit works (OBM) and delivery of goods and chattel 95 In order to prevent overweight and health problems, such as diabetes and diseases generated by sedentary habits, which are common in our society, PEMEX and the CONADE entered into an agreement to promote physical, recreational and sports activities among the workers of Petróleos Mexicanos. Sport trainers will help PEMEX by participating in the promotion and diffusion of these activities. Social Development Investments PEMEX 2006 – 2008 Social Responsibility Report CONADE Agreement The grants and donations given by Petróleos Mexicanos keep their Legal nature of Federal Public Resources for fiscal and openness effects, in accordance with the Federal Act of Budget and Treasury Responsibility. Likewise, as part of the openness actions of its operations, PEMEX subscribes legal instruments and reports to the Ministry of Finance and Public Credit about the delivery of grants and donations, as well as about the OBM it carries out. From 2006 to 2008 the contribution to communities has increased by 21.7% 2007 These activities were possible thanks to a team made up of direct and indirect, as well as internal and external co-workers. According to the federal government guidelines, all grants and donations from PEMEX are auditable and are subject to be verified in such a way that the authorities can monitor the use and destine of these resources. 2006 The coordination of Social and Cultural Activities managed to provide a different kind of recreational activities during the summer of 2008 for the children of PEMEX’s workers. This consisted on the Summer Course “Let’s take care of the environment”. Around 700 children participated on this course that included recreational and educational activities. • Cinema Park Show • Nursery projects in the Coyoacan Nurseries • Visits to Los Pinos Official Residence, Zoo and Butterfly Farm in Chapultepec, amusement parks and the Granjas de las Américas Farm GRI SO1, EC8, EC9, 4.11 Gulf Tertiary Oil Project (PATG) It covers and area of 3,785 square kilometers from the north of Veracruz to the west of Puebla, which represents 39% of the total reserve of hydrocarbons in the country; i.e, approximately 17 thousand million barrels of equivalent crude oil. New Model of Sustainable Development The PATG is extremely complex because of the geological characteristics of the area. It is estimated that it will be necessary to drill around 16 thousand wells in a minimum period of 20 years, which began in 2002. One of the goals is to manage that, theoretically, by 2015 the production of the Paleochannel of Chicontepec (PC) will partially compensate the loss of national production caused by the decline of Cantarell. Moreover, the Project has unique characteristics in its design, because in addition to the technical aspects it integrates concepts of sustainable development. These concepts consist of caring about the social and environmental contexts and improving the life quality of the inhabitants of the region through the promotion of sustainable productive actions alternative to the extent of the company’s economic activities. The objective is to promote the creation of new life conditions. To achieve this goal, in which the government, the productive sector and the civil society participate, PEMEX gathered a multidisciplinary group of experts to design a strategy of comprehensive sustainable community development in an exploitation and production project. This group is conformed by: • United Nations Development Program • The Universidad Veracruzana • The University of Calgary • The Environmental Resources Management Mexico (ERMM) group • The Universidad Nacional Autónoma de México (UNAM) The PC’s Sustainable Development Strategy is divided into three stages: 1. Immediate Action Plan developed by PEP that defines the basic principles to complement, improve and undertake Sustainable Development actions 2. Environmental and socioeconomic diagnosis developed by the UNDP and the Universidad Veracruzana. The UNAM will strengthen the social liaison strategy at municipal and community levels 3. Design of the first local sustainable development strategy prepared by the UNDP, Calgary University and ERM Mexico Results after a year of implementation of the Sustainable Development Model In 2008, the first stage of methodology and strategies design was concluded, which made possible the beginning of the implementation of the Sustainable Development Model strategies designed by PEP and incorporated to the Master Plan of the Integral Asset of the Gulf Tertiary Oil based on the aforementioned starting point or base line study. As a consequence, the following results have been achieved: • Study of social liaison made by the UNAM which shows in detail, the perception, opinions, values, attitudes and mechanisms of social and economic organization existent in the project’s area of influence. Moreover, it identifies leadership in the community to locate spokepeople and promoters of this strategy •First stage of the Program of sustainable development awareness •Implementation of the Immediate Action Plan in 12 high-priority municipalities of the project. As part of the plan, a municipal headquarter was designed and elaborated to link the socioeconomic and environmental vulnerability level with the oil activity •Consolidation of macro platforms as part of the development strategy. These gather in one single facility 19 wells through which it is possible to reduce the project’s carbon footprint by using a surface slightly above the platform’s surface. In this sense, besides the reduction of the affected soil, we obtain a decrease on the number of roads required, as well as a shorter extension of the pipeline network that connects the various facilities, which in the past was made well by well. This is relevant due to the intensity of activities that define the project • Adoption of design standards that incorporate Sustainable Development factors (guidelines for macro platforms and roads location (concluded) and transit rights (in process) • Adoption of guidelines for the construction of platforms that intend to diminish the carbon footprint, through the installation of a buffer zone with the flora of the region in an at least 3 meters wide surface around the platform •Reforestation program in oil activities (platforms, batteries, process centrals) and roads •Reorientation of donations through the Social Development Management for works and actions in benefit of municipalities and communities integrating the region of influence of the ATG • Support for the establishment of municipal plant nurseries that assure the local offer of trees. PEMEX will support the process and will incorporate them in accordance with the nursery regulation in order to have the required plants with the proper size, quality and vegetable health parameters. Donations were authorized for two nurseries, one in Ixhuatlán de Madero and the second one in Coatzintla, both in the State of Veracruz. • Adoption of a sustainable development annex in order to commit PEMEX’s workforce to comply with the environmental regulations, reduce carbon footprints and decrease to the highest point the impacts that may damage the environment •Program for the implementation of the Environmental Administration Subsystem for the Integral Asset of the Gulf Tertiary Oil 2009 Program PEMEX 2008 96 Environmental Actions • Second awareness stage on Sustainable Development for the staff members of the ATG and the North Region: 100 awareness actions to foster the adoption of better practices for sustainability within the company •Community awareness in order to foster the adoption of a culture that supports sustainability: 100 awareness actions • Awareness to contractors with obligations within the Sustainable Development Annex to guarantee development, fulfill standards and foster the development of a culture of social responsibility •Reforestation of facilities and platforms •Foster the installation of municipal nurseries •Characterization of natural interest areas Actions for Social and Economic Development in Communities •Consolidate the Sustainable Development Annex included within the contracts of the Asset for more than 100 million pesos •Redesign wells and infrastructure to lighten structures and decrease costs and use of material • Sign institutional and coordination agreements with state governments • Strengthen grants for sustainability goals in projects •Elaborate guidelines to boost the participation of SMEs within the project • Support and consolidate an ecological land management in the region of the ATG Asset •Program of surface restoration at the end of the useful life of well platforms Actions within the SSPA-PEMEX Framework •Implementation of the Environmental Management Subsystem (SAA, acronym in Spanish) in the ATG Asset •Link the Subsystem to the Sustainable Development model •Development of a gas handling program •Design of a plan regarding the comprehensive handling of drilling cuts and fluids •Integration of a program for water handling •Incorporation of technologies that reduce emissions and therefore the environmental and social impact • Second and third stage of training in ISO 14000 Immediate Municipal Action Plan With the purpose of establishing a communication and synergy relationship for sustainable development, and based on the premise of optimizing the use of PEMEX’s financial and human resources, a program was created under which the following results were obtained: • An inquiry was hold in order to identify the needs and problematic issues in 12 municipalities • General introduction to the PATG and presentation of the sustainable development model and its work team •New image and agenda for a sustainable relationship • Grants and donations focused on sustainability: - Remodeling and construction of classrooms - Urban equipment - Road construction and rehabilitation - Construction of recreational and training centers and community development centers - Construction of nurseries - Construction of sanitation sewerage - Construction of a potable water system ÁLAMO-TEMAPACHE CASTILLO DE TEAYO COATZINTLA CHICONTEPEC IXHUATLÁN DE MADERO PAPANTLA POZA RICA TIHUATLÁN TEPETZINTLA PUEBLA FRANCISCO Z. MENA PANTEPEC VENUSTRIANO CARRANZA 97 First inquiry to municipal presidents VERACRUZ Social Responsibility Report • Attention to the methodology framework and the nine strategic axes of sustainable development •Organization into a hierachy of actions according to the diagnosis and the project’s operational program •Design and elaboration of a municipal matrix •Inquiries to municipal presidents to obtain the first catalog of possible actions •Validation of the 2008 program of PEMEX-Exploration and Production in a second inquiry to municipal presidents •Fulfillment in time and form of acquired commitments •Establishment of a single coordination channel between PEMEX-Exploration and Production and local leaders within the project’s region Quality of Products and Services Products and Services Goods and Services Supply Process Continuous Improvement of Products Life Cycle of Products Continuity of Services PEMEX 2008 98 10 Quality of Products and Services ASPIRATION : Develop and distribute products of less environmental impact, by introducing cleaner fuels to the main metropolitan zones and to all the country. Rodrigo Favela Fierro Deputy Director of Planning, Coordination and Assessment PEMEX-Refining Petróleos Mexicanos may proudly affirm that some of its products compete with the worldwide market due to its quality, thanks to the effort invested in the development of fuels with low environmental impact, such as the ultra-low sulfur diesel, natural gas and the reformulation of gasoline with low content of sulfur. These actions highlight the company’s commitment to a better coexistence with the environment and the society. As a unique gasoline producer in the country, PEMEX has the double challenge of producing fuels of the highest quality, with the higher efficiency, along with the growing tendency of its prices due to the changes observed in the worldwide economy. It is known that during crisis times, the economy may fall fast to later restate the growing pace in subsequent years, which leads to maintain the company’s effort and the attention continuously on the products quality. In a crisis situation, PEMEX should maintain its research and technological innovation effort seeking for the standardization of productive processes to unify the regional products quality, first, to satisfy the energy demand and also due to the eventual growing of the amount of vehicles that demand clean fuels. With legislative changes as regards the improvement of the products quality, it is necessary to have a more efficient production, dealing with two essential problems: The efficiency in the use of resources and the possibility of obtaining additional resources to generate new products. For this reason, during 2008, two researches in high efficiency projects were carried out, obtaining positive results in the low sulfur fuel production. Likewise, an important project with the government of Mexico City was concreted for the supply of UBA diesel for mass transportation purposes. Additionally to these efforts, it is important to obtain the perception of the company’s distributors on the quality of the products and services of PEMEX, thus, an opinion survey on transparency and quality is being applied to the distributor’s network to have a complete vision of the effectiveness of our actions in the search of quality. For the year 2009, PEMEX has the objective of supplying low sulfur fuels in all the metropolitan zones first, as an important help to improve the environmental quality, followed by the rest of the territory in different states in projects to distribute UBA fuels for the public transportation system, private transportation and school transportation, as well as to continue boosting the improvement culture on the products quality and customer service. FACTS Challenges •PEMEX already has a Process of goods, leasing and services supply •Life Cycle Assessment (LCA) for the last three years in Refining and Petrochemicals •UBA fuels supply in the metropolitan area (Monterrey, Guadalajara and the Mexico City Valley) •Monitoring customers’ satisfaction through surveys of PEMEX’s customer perception • Achieve ISO 9001:2000 quality certification in all the processes •Continue promoting the means to reduce impacts in the selection of inputs, manufacturing and construction, waste handling, energy and water •Continue with technology research and innovation GRI 2.2, PR3 Products and Services PEMEX, as the national industry of hydrocarbons, generates, among other things, the following products: Main products by Line of Business Quality of Products and Services Products and Services Goods and Services Supply Process Continuous Improvement of Products Life Cycle of Products Continuity of Services Exploration and Production: Crude Oil Natural Gas PEMEX 2008 100 10 Refining PEMEX Premium UBA: 92 octane low sulfur content gasoline PEMEX Magna: 87 octane lead-free gasoline PEMEX Diesel: fuel for internal combustion engines Special Marine Diesel: fuel for sea vessels Low Sulfur Industrial Diesel: industrial fuel with low sulphur emissions Fueloil: fuel used for industrial processes and large sea vessels Aircraft Fuel: fuel used by airplanes with traditional internal combustion engines Jet fuel: fuel used in aircraft with turbine engines Others: naphta fuel, gas solvent, oil coke, citroline, asphalts, basic lubricants and paraffins Gas and Basic Natural Gas Petrochemicals: fuel for domestic and industrial use, which is also used as raw material for petrochemical processes Liquefied Gas: mix comprised primarily of propane and butane, for domestic use Basic petrochemicals: ethane, propane, butane, pentane, hexane, heptane, raw material for lampblack, naphtha, methane, used primarily as fuel and industrial raw materials Sulfur: byproduct derived from sweetening of sour gas and refining oil Petrochemical methane derivatives: ammonia and methanol Ethane derivatives: raw materials for the plastics industry Aromatics: petrochemical chain for the production of solvents, sealants, and paint industry supplies, among others Propylene and derivatives Others: glycols, reformed fuel, oxygen, hydrogen, nitrogen, hydrochloric acid, muriatic acid, hexane and heptane Services offered by PEMEX are linked to the market of products it serves both, at a national and international level, generating an economic value throughout its supply chain. A good example is the product marketing management, as well as customer and supplier support for the development of its operations. Moreover, in accordance with its philosophy, PEMEX has worked to obtain ISO 9001:2000 certifications in particular or comprehensive processes that cover the following areas: production, transportation, trading, planning, human resources, maintenance, safety, supply, finances, accounting and costs. In 2008, the following actions were taken: •For the production area in each organism, 14 Best Practices have been implemented integrating the operational reliability model of PEMEX as a comprehensive business initiative (for further information see the chapter on Safety in supply) •For the supply area, the process of goods, leasing and services supply was designed as a response to the modification made to the Acquisitions, Leasing and Public Sector Services Act, concerning the supply process5 5 The acquisitions, leasing and services related to productive activities established in Articles 3rd. and 4th of the Regulatory Act, Section 27 of the Constitution as regards the Oil Sector, carried out by Petróleos Mexicanos and its Subsidiaries are excluded from the application of this regulation. Therefore, they will be governed by what has been established within their Act, except when it expressively refers to this regulation. Goods and Services Supply Process 1. A differentiated operation regime regarding debt, budget, acquisitions, leasing, services and public works, special hiring methods as well as control and accountability. 2. It restates that individuals will be able to participate in works and services only by providing contracts, which will be compensated in cash, and forbids shared production and risk agreements. In order to adapt such changes, PEMEX developed during 2008 the Annual Hiring Plan which includes the process of goods supply, leasing and services, integrated by the following five key stages: Goods, Leasing and Service Supply Processes Need / Request for goods, leasing and service supplies Supply planning and strategies Agreement and contracting Contract management Warehouses and inventory control management Follow-up on supply process performance indicators Evaluation • Define the acquisitions, leasing, works and services required by each Subsidiary • Begin a diagnosis of participation of Mexican suppliers and contractors in works, acquisitions, goods leasing and services • Structure the contracts of the new hiring modalities, for annual content effects • Define the support strategy for national suppliers and contractors development • Create a specialized area of promotion and incorporation of new national suppliers and contractors • Develop a proposal of administrative regulations proposed by the committee on this matter • Develop operational policies, bases, guidelines and rules • Propose a restructuring strategy for purchase organizations so that these may conform to PEMEX’s new operational model • A new hiring system for substantial productive activities: - Hiring for key business will be exempt from the Acquisitions, Leasing and Public Sector Services Act and the Public Works and Related Services Act • The Committee of Acquisitions, Leasing, Services and Works will carry out the development examination, assessment, follow-up and recommendations concerning annual contracts of acquisition, construction and service - It determines the reason for not making public bidding processes - The president of said committee will be a professional counselor Green Purchases PEMEX purchases are made in accordance with the Acquisitions, Leasing and Public Sector Services Act, as well as the General Supply Policies, Bases and Guidelines related to Acquisitions, Leasing and Services for Petróleos Mexicanos, Subsidiaries and Affiliated Companies (PBLs). This set of regulations establishes the aspects that must be considered for hiring procedures within the environmental sustainability scope; i.e. “green purchases”. Likewise, within the planning, programming and budgeting bases and guidelines, it is necessary to detect goods and services that may be substituted by alternate or advanced technologies, under criteria that contribute to save energy, reduce the generation of polluting emissions and pollutants, the use of water and/or provide a higher capacity for water reuse and reduce the generation of the amount of waste. 101 In this sense, concerning the provision of goods, leasing and services as inputs for PEMEX, the modifications derived from the Energy Reform to the Petróleos Mexicanos Act in the supply process, sets forth the following changes: The following actions were established for the aforementioned stages: Social Responsibility Report As an important link of the supply chain in which it participates on the exchange of raw material, services and final products, PEMEX requires that its inputs (goods, leasing and services) be acquired through third parties that meet certain specifications and guidelines, in order to guarantee quality to the final user. Therefore, it is very important that, in accordance with the law, contracts be made under specific procedures. GRI Management approach PR, PR3, EN26, PR1 Continuous Improvement of Products Quality of Products Technological Innovation for Better Products PEMEX processes three varieties of crude oil, according to the mix exploited in Mexican oil fields. These mixes are characterized by the density in degrees standardized by the American Petroleum Institute (API) and by its sulfur content: PEMEX bases its actions on the research made by the Mexican Oil Institute (IMP, Spanish acronym) which has the main objective of doing technological research and development in the oil industry, as well as providing specialized services focused on PEMEX’s strategic and operational needs. Among the last researches published by the IMP for the improvement of products, the most outstanding are the following: • Maya, heavy crude oil with an API density of 22° and 3.3% of sulfur • Istmo, light crude oil with an API density of 33.6° and 1.3% of sulfur • Olmeca, very light crude oil with an API density of 39.3° and 0.8% of sulfur Quality of Products and Services Products and Services Goods and Services Supply Process Continuous Improvement of Products Life Cycle of Products Continuity of Services Natural gas allows reaching combustion of 100% of efficiency and is considered one of the cleanest fuels because of its methane content in 95% of the cases. Nevertheless, it requires to be processed for its consumption in the gas processor centers of PEMEX so as to eliminate impurities such as small quantities of ethane, propane, nitrogen traces, carbon dioxide, sulfuric acid and water. 10 Refined products, such as gasoline, have suffered several reformulations to provide the expected quality to consumers. For example, depending on the octane rating required by vehicles currently distributed, because in 1940s it was of 70 for Mexolina and since 1991 with the inclusion of catalytic convertors of 87 and 92 octanes, for Magna and Premium gasoline respectively. Said changes in the products’ quality have also been developed to satisfy concerns regarding environmental and health matters, in response to national demands, such as to decrease tetraethyl lead in gasoline since 1973 until its entire elimination in 1990, which allowed producing the first Mexican gasoline without lead content. • Formulation of an inhibitor dispersant additive of asphaltenes, new inhibitor-dispersant denominated IMPDAIM- 1000, used to efficiently control the accumulation of asphaltenes in the pipeline of wells production affected by the sedimentation of heavy organics • Process for the catalytic hydro treatment of heavy hydrocarbons in oil. This technology was in development process since 1999, in order to facilitate the refining of heavy crudes produced by PEMEX and increase its value. The crude quality improvement obtained through the application of this technology is significant, because in addition to higher distillates yields, improved crudes present low content of sulfur, metals, asphaltenes and precursors of carbon formation PEMEX and the Centro Mario Molina para Estudios Estratégicos sobre Medio Ambiente, A.C., entered into an agreement in 2006 to make studies related to the “Cost-Benefit Evaluation of the Quality Improvement in Automobile Fuels in Mexico”. Therefore, researches are still being performed regarding the possibility of creating projects with a lower environmental impact. For further information visit the website http://www.imp.mx/ Ethanol in Gasoline Pilot Test In response to the Program of Bioenergetics Introduction of the Ministry of Energy (SENER, Spanish acronym) for the development of the production and consumption chain of the fuel mix for transportation, PEMEXRefining requested the IMP to make experimental studies and the documental analysis to estimate the behavior that gasoline, engines and its emissions would have when incorporating anhydride ethanol in gasoline. PEMEX 2008 102 The ethanol is not classified by the USEPA as a toxic compound, but its estimated concentration is notorious in the steam of the gasoline containing it, therefore when substituting MTBE for ethanol, it would eliminate the ether steam which is considered as toxic. As a consequence of the studies, it has been proposed that the gasoline’s oxygenation with ethanol anhydride is done in storage and delivery terminals (TAR) in an approximate concentration of 2% in oxygen weight, equivalent to 11% of volume of methyl tert-butyl ether (MTBE) which has been contained in the Magna gasoline oxygenated in metropolitan zones and 6% of the anhydride ethanol volume. Nonetheless, in compliance with the respective specifications, it is necessary to make adjustments in the formulation of base gasoline without oxygenation, because ethanol in low concentrations tends to increase the steam pressure and the octane rating in gasoline. With this formulation, pilot tests were carried out in the Metropolitan Zone of Mexico’s Valley (ZMVM, Spanish acronym) for eleven weeks, in a fleet of vehicles that used base Magna gasoline with an ethanol volume of 6%. Results showed that vehicles can have a performance similar to that obtained from gasoline oxygenated with MTBE. Observations of this fleet allowed inferring that a pilot test in the Cadereyta TAR should be developed without showing behavior conflicts in the engines. Since the equipment manufacturers and terminal users operate under regulations developed by ASME, NFPAL and UL, the adaptation to new schemas of ethanol containing gasoline production has been relevantly fast and in general terms there has been a consent and disposition to guarantee a safe management of new fuels. PEMEX’s proposal to add 6% v/v of anhydride ethanol to oxygenated gasoline is based on the works that have been developed, and also on a wide international experimentation, through which it may be inferred that the proposed schema for the use of fuel ethanol can be assimilated by the great majority of engines conforming the total amount of vehicles, with an adequate program of gasoline handling and control. Life Cycle of Products Focusing the Life Cycle of Products on Sustainability LCA in PEMEX-Petrochemical The tendency observed in consumers’ expectations about the products they buy, indicates there is a preference for product quality that includes measures of natural resources preservation and environmental protection within their elaboration processes. In this sense, the oil sector confronts the challenge of developing high quality products in order to satisfy its consumers’ expectations through the implementation of methodologies that identify said opportunity areas, such as the products’ LCA. During the last two years, life cycle assessments have been carried out in different petrochemical plants, such as the esthyrene plant in the CPQ Cangrejera (2006) and the chlorate plant III in the CPQ Pajaritos (2007). After these evaluations were performed, there was a substantial improvement on the reduction of environmental impacts. PEMEX considers that the life cycle approach is fundamental for the evaluations of sustainability, since it promotes the necessary means to diminish environmental impacts on communities and companies from the selection of material to be used as inputs, manufacturing and construction practices, waste handling, energy and water. The implementation of the LCA methodology during the last three years has been carried out under the approach of a continuous learning process among its technical workforce, based on the ISO 14040 standards through introduction courses and workshops such as the International Forum of Eco-Efficiency that took place during 2008. Ethylene and acrylonitrile plants in the CPQ Morelos were evaluated in 2008. In the case of the first one, there was an evaluation of the plant’s design in relation to the operation and recycling of used oils, solvents and diesel generated in other plants and workshops of the Work Center. Based on this evaluation, we can highlight the reduction of fuel oil and natural gas consumption in auxiliary service boilers, through the recycling and energetic use of used oils. As regards the acrylonitrile plant, the current plant design was considered in relation to that proposed by the contractor company, in order to evaluate the recovery of some sub-products which means a more profitable production. LCA in PEMEX-Refining The application of the life cycle assessment methodology allows determining the environmental impacts of the oil production. Likewise, it provides the rates of mass / BPCE emissions throughout the entire cycle of oil extraction, production and consumption. A very important achievement would be the establishment of the inventory in the value chain of oil products from the Refinery in Tula, such as the crude extraction in marine regions and crude transportation to the maritime terminal in Dos Bocas. As a consequence of this project’s results, there are plans now to perform this assessment in other refineries, the gas processor centers and the petrochemical facilities of PEMEX. International Forum of Eco-efficiency 2008: Life Cycle Management The International Forum of Eco-efficiency 2008 took place in September, in the City of Coatzacoalcos, Veracruz. The Forum’s main subject was “Life Cycle Management in the Oil Industry of Latin-America and Environmental Costs” and there was a participation of important figures from Mexico, Brazil, Costa Rica, Cuba, Argentina and Chile, as well of the Coordinator of the Life Cycle Initiative of the United Nations Environment Programme which has its headquarters in Paris, France. As regards Mexico, there were representatives from the SEMARNAT, the IMP, the Universidad de Guanajuato, PEMEX, as well as municipal authorities and public institutions of higher education. The Forum of Eco-efficiency organized since 2005 and headed by PEMEX-Petrochemicals, has been an opportunity for PEMEX to show the work that has been carried out to reduce the ecological footprint of the organization starting from its products and to promote the environment protection. The speeches that provided information about PEMEX products’ life cycle were: • Assessment concerning the life cycle in oil production in the Miguel Hidalgo Refinery (IMP) • Integration of the inventory for life cycle assessment in oil production in the Miguel Hidalgo Refinery (IMP) • Life cycle assessment in PEMEX-Petrochemical (PEMEXPetrochemical) • Biodiesel production: study of kinetics in a sustainable process with a life cycle approach (Universidad de Guanajuato) GRI PR5, PR8, EN29, PR3, PR4 Continuity OF Services Support and Follow-up of Customers’ Satisfaction PEMEX gives high priority to customers’ support and satisfaction. Accordingly, it is essential to establish communication, deliver information and assure a quality product in service providing and product delivery; therefore, for such purposes, direct communication channels have been established. Among these channels we may find the Subsidiaries’ web site, in which there is information regarding products and services, claims and suggestions, service of technical support, which enables to clarify questions and comments from the customers and the general public. These efforts are annually measured through the “PEMEX’s Survey of Customers’ Perception”. For further information visit http://www.pemex.com Quality of Products and Services Products and Services Goods and Services Supply Process Continuous Improvement of Products Life Cycle of Products Continuity of Services Results of Customer Satisfaction in PEMEX-Gas Since 2004, PEMEX-Gas conducts an annual survey to measure the customer satisfaction rate regarding natural gas. This survey is conducted by an external company that guarantees that the sample of customers surveyed is representative, that the data is consistent and that the confidentiality of the surveyed customers’ identity is protected. The rate of customer satisfaction measures the percentage of natural gas customers that are completely satisfied with their relationship with PEMEX-Gas. For this reason, the Deputy Office of Natural Gas follows-up on the findings derived from the surveys and has developed trading strategies that respond in a better way to customers’ needs. It is worth mentioning that during 2008, 93 service complaints were registered, mainly related to the gas measuring revision, invoicing and business portal. That is, out of 20,822 generated invoices, there was a percentage of 0.13% complaints whereas out of 56,354 customers that accessed the website, 0.07% complaints were received: There were also 31 complaints for the natural gas quality, related to liquids, dusts, nitrogen, calorific power and water. As a result of the analysis of the customer satisfaction survey results, PEMEX-Gas developed an internal strategy for the Customer Relationship Management (CRM), which in 2008 consisted of: • Improving processes such as pre-manufacturing and measure reconciliation in the portal and procedures related to gas quality • Achieving better customer knowledge: four customers gave talks about their process in our offices • Delivering information to customers: customers were notified about the evaluation results of financial information, the termination notice of contracts under transitory regimen and the request of legal documentation to sign Modifying Agreements • Interacting with customers: there were 307 visits to natural gas customers • Carrying out training actions: the percentage of customers that invoice through the portal has increased 10 Cualli Franchises PEMEX-Gas Customer Satisfaction Index (%) The Company has a PEMEX Franchise Distinction Program for those Service Stations operating approved model gas tanks or prototypes and a certification of compliance with the NOM-005SCFI-2005 regulation. Those franchises that comply with the program’s requirements are authorized to use the Cualli logo on their corporate image. Likewise, PEMEX published the magazine “Octanaje”, which is the official gazette of the PEMEX Franchise. This magazine presents interesting topics for the members of this sector –Gasoline entrepreneurs, Suppliers and staff members of PEMEX-Refining-, so as to improve the Service Stations through the consolidation of the PEMEX Franchise System developed throughout the country. For further information go to www.pemex.com 66 72 73 69 2006 2007 2008 0 2005 20 67 40 2004 104 60 PEMEX 2008 80 Products’ Safety within the Delivery Process PEMEX’s Geographic Information Service Products traded by PEMEX have Quality Certifications regarding their production, transportation and trading processes. During the load process, before being distributed to the customer, characteristics and specifications are detailed based on the respective safety sheet. Even the units used for land transportation of hazardous products are subject and required to provide the identification of the product according to regulations, as well as to have the loading related documents in which the product’s origin and destination are stated. Since 1992, PEMEX established the Corporate Information System (SICORI, Spanish acronym) in order to generate corporate information of geographical data from the operations of exploration, production, gas, refining and petrochemicals, focused on the physical, socio-political and economic environment of the country. When products are delivered to the customer, PEMEX is in charge of providing the quality certifications and the corresponding information of the product’s risk in case of accident, and it provides training to the customer as regards the product’s handling, storage and transportation. Additionally, PEMEX carries out safety inspections in its customers’ facilities in order to assess the risk level with which products are handled as regards different aspects: processes, product handling, storage, facilities, emergency system and personal protection. It is worth mentioning that PEMEX produces raw material for the petrochemical industry, where customers are responsible for the use and disposal of finished products, under the hazardous products use and handling regulation and the hazardous waste disposal regulation. As regards service stations of PEMEX Franchises and gas pipelines of PEMEX, through which liquid and gas fuels are supplied to medium and final customers, the Company acknowledges its joint responsibility and has accident prevention plans and emergency plans. Nowadays, based on this system, PEMEX provides services to the oil industry and has a database that contains information regarding oil facilities, communities, municipalities, cartography at different scales, satellite images, weather, facilities real-time monitoring, among others. Its main services are technical support and training in the geographic information systems, with the opportunity of access to PEMEX geographic database, among other things. During 2008, by means of the SICORI system, services and products related to geographic information were provided, based on three business lines of this system: application and consulting development, geographic information services to be required by the customer and online information services, which were carried out based on processes registered within the Quality Management System of the SICORY under the ISO 9001:2000 Regulation. Mobile Laboratories During 2008, PEMEX-Refining acquired 18 new mobile laboratories, with which the total amount increased to 42 laboratories as of January 2009. This equipment is used for commercial visits to service stations and distributors to verify the fuels’ quality and quantity and contribute so that the final consumer receives the product with the proper specifications for the good functioning of their vehicle. Furthermore, these measures are taken to support the franchisees in response to any customer complaint about product quality. Social Responsibility Report During 2008, a total of 11,673 visits throughout the country were paid to service stations in order to verify the quality of all the fuels. Other 788 visits were made in order to verify the quality of the PEMEX Magna gasoline of ultra-low sulfur, after the entry to the market of this new gasoline in the Metropolitan Zones of Monterrey and the Valley of Mexico. 105 The 42 mobile laboratories are strategically distributed along the country. GRI 4.9, management approach A Single Management System: PEMEX-SSPA System One of the functions of the Inter-subsidiary Commission of Safety, Health and Environmental Protection (CAISSPA, Spanish acronym) is to coordinate that all the organisms and Work Centers of Petróleos Mexicanos use the same criteria and methodology to achieve the implementation of a system as broad and transcendental as PEMEX-SSPA. This Commission developed and implemented a guide for the different areas to know and apply the System. The PEMEX-SSPA System is based on the 12 International Best Practices (MPI, Spanish acronym) and three Subsystems: Processes Safety Management (SASP), Occupational Health Management (SAST) and Environment Management (SAA). The first two have 14 Elements whereas the third has 15 Elements. The documents of each element are: description and requirement; technical guides / guidelines; auto evaluation guides; auditing protocol; and auto evaluation table. 12 International Best Practices 1. Visible and proven commitment of top management and chain of command 2. Documented and communicated SSPA Policy 3. Chain of command responsibility for SSPA 4. Structured organization for SSPA management 5. Aggressive goals and objectives 6. High Performance Standards 7. SSPA Role 8. Effective Audits 9. Incident Reports and Analyses 10. Permanent Training Programs 11. Effective Communications 12. Progressive Motivation The system’s application is aimed at improving the performance as regards safety, health and environment protection and to contribute to the reduction of incidents, lesions and sickness at work, as well as to consolidate a culture of prevention within PEMEX. Operational Discipline Sub-team In order to strengthen the operation of the structured organization, specifically the operational discipline process, the OD directive leadership sub-team started to operate. This sub-team is in charge of conducting, standardizing and evaluating the implementation of best practices on this matter; therefore, in 2008 a goal was set regarding the application of a cycle at 100% of OD for the eight critical procedures stated on the PEMEX-SSPA System Manual and the Health and Safety Regulation of Petróleos Mexicanos. Among the main actions carried out by this team during 2008 we can find: • Implementation diagnosis of the OD • Support for the application of OD to critical procedures • Design of the standardized process of OD within the framework of the management system by processes with the integration of primary processes, human resources and maintenance • Incorporation of the auto evaluation table with the eight critical procedures • Revision and improvement of technical guides of OD • Strategic workshop of OD 2009-2011 • Development of requirements to implement an institutional technological solution for OD • Program to implement the standardized process and tool of OD in 27 pilot centers of PEMEX Auto-evaluation by organisms In order to verify compliance with the PEMEX-SSPA System, during 2008 each organism carried out autoevaluations within their Work Centers, which enabled the identification of the implementation degree of each element of the system, as well as the key areas of opportunity to achieve the system’s consolidation. The autoevaluation begins with the Level 1 of the Element to be evaluated, and as the fulfillment of each “descriptive action” of that level is verified, it is possible to move to the next level. Operational Discipline (OD) The key axis of the PEMEX-SSPA system is Operational Discipline, which is a process that ensures compliance with all regulations established in the regulating documents in use by Petróleos Mexicanos, Subsidiaries and corporate offices, in order to verify that all operations and activities are performed in a correct, consistent and safe manner. The implementation of the operational discipline process in PEMEX, seeks to standardize the application and execution of activities, including operational and preventive controls in those actions involving risk. PEMEX 2008 Availability Quality Communication Compliance 100 80 60 HO PPQ 0 PGPB 40 PREF PEMEX 2008 106 The performance measurement and evaluation of operational discipline during 2008 was done through implementation indicators of the four stages mentioned above and these are described as follows: OPERATIONAL DISCIPLINE (%) PEP Operational discipline entails four stages: a) Availability of procedures and documents b) Content quality in procedures and documents c) Communication and understanding d) Strict execution fulfillment in all areas through work cycles for the workers Self -evaluation levels 5 Continuous Improvement Corresponds to the level at which all of the procedures and mechanisms required by each Element have been both fully implemented and included the implementation and establishment of more than one improvement cycle with the purpose of achieving excellency, which translates into effectiveness and continuous improvement. 4 Established system Corresponds to the level at which all of the procedures and mechanisms required by each Element have been fully implemented. This level can only be reach by fully implementing all level 2 procedures and mechanisms and systematically assuring that they are free of any type of variation. Staff members at this level follow the procedures because they are convinced of the benefits they represent, which includes the completion of at least one improvement cycle. 3 Establishing the System This corresponds to the level at which the procedures and mechanisms required by each Element have been implemented. This level is satisfied once all of the procedures and mechanisms that were developed to satisfy level 2 have been disseminated, the staff members have been trained and the procedures and mechanisms are applied as a rule, with implementation levels that only present certain variations. 2 Developing the System Corresponds to the level at which each Element’s procedures and mechanisms are designed, prepared, documented and implemented. This level is only satisfied upon fully designing, developing and documenting each required procedure and mechanism. 1 Evaluating the System and Raising Awareness This implementation level is the basis of the Element, which determines the desired direction the Company wants to follow. The Company believes it must raise critical awareness levels among all staff members –through reflection– and regarding the importance of the impact the Element creates as part of the system, and how meeting its requirements contributes to improving the Organization’s SSPA performance and increases personal benefits. This level is satisfied when the staff members objectively prove that they are aware of the importance of working on the element and how this can contribute to improve the SSPA performance. In 2008 the auto assessments conducted by Petróleos Mexicanos and its organisms provided the following results: Management System by Processes: Institutional Process for SSPA Auditing PEMEX’s Levels of Implementation Within the framework of the Management System by Processes (SGP, Spanish acronym) that Petróleos Mexicanos is implementing as of 2008 in all its complementary and support processes, during this year the implementation strategy was developed and instrumented for the Institutional Process of SSPA Auditing, used as a technological tool of SAP Audit Management AM support. Goal 2008 - 2010 December 2008 SASP SAST SAA 12 IBPs SASP SAST SAA The implementation of this process initiated for all the Subsidiaries and corporate areas and this will continue and will be consolidated during the 2009-2010, so as to include all the staff members involved in this process and in all the following types of SSPA audits: PEMEX-SSPA System (12 IBPs) and SASP, SAST, SAA subsystems: Quality, safety, health and environmental protection management systems Regulatory Requirements International reinsurance Clean Industry Mixed Commission on Health and Safety SSPA Task Force Comprehensive level of the facility’s environmental safety Mechanical integrity Subsidiary Specific 107 12 IBPs Training was provided to 125 key users of the organisms for the implementation of the institutional process with the following scope: •Process, functions and auditors roles in SSPA • Corporate planning guidelines, auditing management and follow up on recommendations • Standardized auditing protocols for the PEMEX-SSPA System • Functionality of SAP AM Social Responsibility Report 1.5 2.0 1.2 2.0 1.9 2.0 2.0 3.0 The strategy comprised the following stages: • Logistics • Training • Change administration • Implementation for key users of the process • Initiation of operations GRI 4.9, management approach LA Agreements of the Professional Joint Groups of Health and Safety During 2008, the Joint National Commissions of Industrial Health and Safety (CNMSH, Spanish acronym) held 12 ordinary meetings of evaluation and agreements about specific matters presented by the joint coordinating groups of the corresponding Local Joint Commissions of Health and Safety (GMC, Spanish acronym). Six meetings were held in Mexico City and the others were held in different regions. For the regional meetings the CNMSH were summoned under the jurisdiction of the host organism within the framework of accountability and performance evaluation. The CLMSH carried out extraordinary on-site examinations in 357 Work Centers and the results were presented to the Board of Directors of Petróleos Mexicanos and the representatives of the Mexican Oil Labor Union. From these visits, the following agreements were established and complied: • Approval and disclosure for application of the “General Guidelines for the Creation, Organization and Functioning of the Joint Commissions of Health and Safety of Petróleos Mexicanos and Subsidiaries based of the Collective Bargaining Agreement currently in force and the NOM-019STPS-2004, last edition” • Elaboration, approval and spreading for application of the “Guidelines issued by the Joint National Commissions of Industrial Health and Safety for full-time activities to be carried out by the Union Commission of Health and Safety as a member to the Joint Local Commission in the Work Center of its jurisdiction” • Elaboration and approval of the “Guide for ordinary visits of the Joint Local Commissions of Health and Safety in accordance with the program of verification visits”, which will be disclosed for application during 2009 • Along with the Social Communication Management, the Company participated in the strategy for the “Spreading Campaign of the Health and Safety Regulation of Petróleos Mexicanos and Subsidiaries” to be developed in all the Work Centers of the company during 2009 • Elaboration of the strategy of “Training in the Health and Safety Regulation of Petróleos Mexicanos and Subsidiaries”, that the GMC and CLMSH will develop during 2009 • Proposal of risk evaluation methodology based on the NOM-028-STPS-2004, “Work organization- Safety in chemical substances processes” In addition, the CNMSH held monthly sessions with the objective of consolidating and evaluating the process of attention to CLMSH agreements. Verification Unit Petróleos Mexicanos has an internal verification unit that is periodically audited to maintain its accreditation from the Mexican Accreditation Entity and its approval from the Ministry of Labor and Social Welfare, for the evaluation of compliance with the Official Mexican Regulations concerning occupational health and safety, health and environment. This unit provides services under the NOM-020-STPS-2002 “Containers subject to pressure and boilers-functioning-safety conditions” and the NOM-026-STPS-1998 “Colors and health and safety signs, and risks identification in fluids conducted by pipelines”. In 2008, the verification unit received the accreditation to evaluate compliance with the following regulations: • NOM-002-STPS-2000 Safety conditions, prevention and fire-fighting in Work Centers • NOM-010-STPS-1999 Health and safety conditions in Work Centers involved in handling, transportation, process or storage of chemical substances capable of generating pollution within the labor environment • NOM-011-STPS-2001 Safety and health conditions in Work Centers involved in noise generation • NOM-017-STPS-2001 Personal protection team –Selection, use and handling in Work Centers • NOM-019-STPS-2004 Constitution, organization and operation of the safety and health commissions at the Work Centers • NOM-028-STPS-2004 Work organization – Safety in chemical substances processes On July 31, 2007 the representatives of the STPS, SENER and Petróleos Mexicanos executed the General Agreement of Collaboration Basis to support the activities of the Verification Unit of PEMEX and the PASST Agreement of the Auto management Program of Occupational Heath and Safety. Likewise, the program 2008- Attention to the CLMSH 2012 of compliance with the NOM-020-STPS-2002 regulation of containers subject to pressure was established. Attention to the CLMSH Agreements 40% Compliance PEMEX 2008 108 PEP PREF PGPB PPQ 16,214 6,425 1,246 516 952 206 1,941 1,051 5,806 2,863 6,269 1,789 Agreements generated Agreements served PM TOTAL Within the same line of activities, the Network of Institutional Liaison with the Organisms was created for compliance with the STPS regulations. In this regard, training courses were given to 66 specialist engineers of the Subsidiaries. In addition, we continued with the census and diagnosis of containers subject to pressure and concluded, during 2008, 33 additional facilities to the six refineries built during 2007. To date, this represents a total of more than 27,600 pieces of equipment registered, with 1,000,000 registries and 120,000 photographs for 39 facilities of PEMEX’s Subsidiaries. The progress regarding the total amount of containers to be certificated allows determining the investments required in this effort to comply with the official regulation. During 2008, the verification unit contributed with the elaboration of 150 files of containers subject to pressure for the refinery in Tula, and the certification of 2,260 pieces of equipment in accordance with the NOM-020-STPS-2002: 413 by its own means and 1,847 more by contract with a private verification unit (635 in PEMEX-Refining, 886 in PEMEXPetrochemicals, 696 in PEMEX-Exploration and Production and 43 in PEMEX-Gas and Basic Petrochemicals). Therefore, since the beginning in October 2003, 5,285 containers have been audited. It has been established that we will continue with the process of development to fulfill the work program 2008-2012 arranged in collaboration with the STPS and the SENER. In 2008, considering the services hired directly by the Subsidiaries, 6,456 containers subject to pressure were verified. The total amount of containers certified to date is of 17,007 from a total census of 29,617, which means that there was an increase from 37% in December 2007 to 58% currently, as regards compliance with the NOM-020-STPS-2002. Number of accrued Pemex U.V. 2008 opinions Occupational Health Management Subsystem (SAST) The Central Coordinating Group of Occupational Health decided to focus its performance regarding development on three fundamental strategic lines for the consolidation of Occupational Health in Petróleos Mexicanos and Subsidiaries: • Implementation of the SAST • Human Resources training • Organization As regards the implementation of the SAST – and in response to the need of external support for the attention of some SAST elements related to psychosocial and ergonomic factors and occupational health services management in Subsidiaries and Corporate Areas- a plan was carried out to develop the element of psychosocial factors and a methodology to assess the psychological requirements of the position. Likewise, there was a proposal of training for professionals specialized on Management of Occupational Health Services, with technical and administrative abilities that allow them to be responsible for the coordination of occupation health at strategic, tactic and operative levels, in compliance with the established statutes of the official Mexican regulation NOM-030STPS-2006, regarding Organization and Functioning of Occupation Health and Safety Services. Furthermore, we contacted suppliers of external services for the attention of SAST ergonomic requirements and their possible participation in the formation of resources on this matter. As part of the activities carried out within this group, there was a negotiation before the Committee of Internal Regulated Improvement (COMERI, Spanish acronym) for the issuance of the organization and operation guidelines of the multidisciplinary services of occupational health, which was revised by the representatives of the Subsidiaries, of the Deputy Office of Health Services and the Internal Control Body, whose observations were considered in order to have a final version and continue its negotiation before the General Lawyer’s Office. During 2008, works continued for the consultancy and participation as regards diffusion and training of leadership sub-teams of occupational health in Subsidiaries and the head office. The advances in the implementation of the SAST in Subsidiaries and corporate areas show the establishment of a structured organization in all of them, the execution of the auto-evaluation and the elaboration of programs of improvement actions. The results of PEMEX’s joint autoevaluation, places it on the 1st level of the Subsystem related to the level of awareness, but at the same time highlights the fulfillment of descriptive actions from the 2nd and 3rd level in some of the 14 elements. 537 707 PPQ 84 171 171 238 398 PEP 432 689 972 1,453 1,536 797 2,644 109 448 Social Responsibility Report 2006 100 2008 2005 0 PVU REF 2007 2004 PVU PREF PPQ PEP GRI 4.9 In order to contribute to the advance to the 2nd level of the SAST, and in response to the initiative of PEP’s representatives in the Central Coordinator Group of Occupational Health, the generation of standardized processes initiated in collaboration with the DCO, PEP and Health Services. Said documents were spread within the PEP in all its regions and in the other Subsidiaries and corporate areas to carry out the adaptation to be applicable in each organism and initiate the respective operational discipline cycle. The experiences and feedback received during the actions of support to the implementation of the SAST, conducted to the revision and update of the SAST manual, which, in turn, gave place to the version 0.1 of the System of PEMEX-SSPA Administration, which will be in force as of January 2009. Team of Directive Leadership of Occupational Health In August 2008, chaired by the Corporate Director of dministration, the Team of Directive Leadership of Occupational Health (ELDST, Spanish acronym) was integrated. The purpose of this team is to lead, through the structured organization established by PEMEX and Subsidiaries, the participation of the line of command in the company, for the implementation and development of the subsystem of administration of occupational health of the PEMEX-SSPA system. Said group comprises, among others, representatives of the human resources and administrative areas, the DCO and health services. PEMEX 2008 110 The main strategic lines established by the ELDST are proposing the creation of standardized structures of multidisciplinary services regarding occupational health in operational and tactic levels, training human resources prepared on the different multidisciplinary specialties such as administration of occupational health services, industrial hygiene, work ergonomics and psychology, as well as establishing mechanisms for the coordinated participation of the union representatives. As regards the activities of the SAST development, health services had an active involvement in collaboration with the Subsidiaries within the central coordinator group. The outstanding activities were the following: • PEP had the task of elaborating the procedures of identification of physical, chemical, biological, ergonomic and psychosocial agents. With the appropriate delimitation of the range of competence of each area involved (health services, hygiene, safety, human resources, etc.) • Participation in the general training course about the SAST that PEMEX-Exploration and Production carried out at a regional level, which enabled the appropriate integration of the members of multidisciplinary services of occupational health with a process system approach. This will allow optimizing the identification of cases of workers exposed to these agents in order to carry out medical examinations focused on preventing health damage • Participation with PEMEX-Refining personnel in the update of the safety guide to carry out works in confined spaces (DGSASIPA-SI-02510), within the Workshop that took place in the “Francisco I. Madero” refinery • After the analysis carried out by the personnel in charge of the SAST development, it was approved as an institutional procedure for gathering anatomo-functional data concerning the position’s profile. Likewise, the method to determine position/person compatibility is developed and used since 2003 by the medical expert services of the Deputy Office of Health Services Processes’ Safety Management (ASP, Spanish acronym) As part of the implementation of the Processes’ Safety Management Subsystem (SASP, Spanish Acronym) the following actions were undertaken: • The Sub-team of Directive Leadership of Processes Safety was formalized at a corporate level, as part of PEMEX’s leadership team • The ASP implementation strategy was determined • The level of ASP implementation in Subsidiaries was determined through auto-evaluations • The Corporate Technical Guidelines of the 14 ASP elements were developed • Performance indicators were determined in order to measure the effectiveness of the ASP implementation. The measurement will be carried out as of January 2009 PEMEX-STPS Agreement for the incorporation of the PEMEX-SSPA system to the Automanagement Program of Occupational Health and Safety (PASST, Spanish acronym). On July 31, 2008, the CEO of Petróleos Mexicanos, the Secretary of Labor and the Secretary of Energy, signed the agreement for the incorporation of Work Centers of Petróleos Mexicanos an its Subsidiaries to the Auto management Program of Occupation Health and Safety, according to which, the Work Centers or implementation units that have reached the second level of the PEMEX-SSPA system as regards industrial occupation health and safety, may request their registry before the labor authorities in the PASST. After the verification of compliance with 85% of the applicable STPS regulation, and the verification of a low accident rate of the organisms or business line to which it belongs, it will grant the certification of Safe Industry at 1st level, thus having the possibility of reaching levels 2 and 3, as it achieves better levels of implementation of the SSPA and improves its accident rates and regulation compliance. Social Responsibility Report 111 Statistical Appendix AIR EMISSIONS (t) SOx Other Total Total organic Heavy Pollutants TSP TOCs* VOCs* Emissions* grease TSS Ntot BOD Metals to Water 0 0 0 3 0 0 0 0 0 0 0 0 DCA-Deputy Office of Medical Services 0 2 0 0 0 2 0 0 0 0 0 0 0 0 DCA-Deputy Office of Corporate Services 0 1 0 0 0 1 0 0 0 0 0 0 0 0 612,591 59,781 992 14,146 12,981 686,345 41 222 0 0 263 114 2 265 0 1 0 0 0 1 0 0 0 0 0 0 0 0 LOGISTICS MANAGER’S OFFICE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 INTEGRAL MAINTENANCE MANAGER’S OFFICE 0 1 0 0 0 1 0 0 0 0 0 0 0 0 UNIT FOR INDUSTRIAL SAFETY, ENVIRONMENTAL PROTECTION & QUALITY 0 0 0 0 0 0 0 0 0 0 0 0 0 0 MARINE SERVICES COORDINATION OFFICE NORTHEAST MARINE REGION Org discharges 581,457 27,362 286 1,154 87 609,192 4 41 0 0 45 101 0 45 529,304 20,658 145 509 35 550,142 2 14 0 0 16 10 0 16 KU-MALOOB-ZAAP EXPLOITATION ASSETS 45,507 3,286 46 448 9 48,848 2 22 0 0 24 13 0 24 TRANSPORTATION AND DISTRIBUTION OF HYDROCARBONS MANAGER’S OFFICE 6,646 3,417 96 197 43 10,202 0 4 0 0 4 77 0 4 9,253 5,640 97 914 71 15,060 35 162 0 0 197 7 2 199 341 2,249 13 541 49 2,652 34 152 0 0 185 4 2 187 8,912 3,391 83 373 22 12,408 2 11 0 0 12 3 0 12 0 0 0 0 0 0 0 0 0 0 0 0 0 0 14,310 5,508 86 7,883 5,857 25,760 0 0 0 0 1 1 0 1 ALTAMIRA PRODUCTION 1,046 764 4 521 284 2,097 0 0 0 0 0 0 0 0 CERRO AZUL – NARANJOS PRODUCTION 7,277 173 1 86 753 8,204 0 0 0 0 0 0 0 0 CANTARELL EXPLOITATION ASSETS SOUTHWEST MARINE REGION TRANSPORTATION AND DISTRIBUTION OF HYDROCARBONS Abkatun Pol-chuc Integral Assets Tabasco’s Coastline Assets NORTH REGION POZA RICA PRODUCTION 4,828 1,013 31 1,087 4,351 10,223 0 0 0 0 0 0 0 0 REYNOSA - BURGOS PRODUCTION 1,156 2,557 34 5,653 335 4,082 0 0 0 0 0 0 0 0 3 1,001 15 536 134 1,153 0 0 0 0 1 1 0 1 4,397 9,212 159 3,707 6,966 20,733 0 0 0 0 0 0 0 0 VERACRUZ PRODUCTION SOUTH REGION CINCO PRESIDENTES INTEGRAL ASSETS JUJO-BELLOTA INTEGRAL ASSETS MACUSPANA INTEGRAL ASSETS 126 3,703 55 2,047 2,670 6,554 0 0 0 0 0 0 0 0 3,353 1,804 29 350 471 5,656 0 0 0 0 0 0 0 0 0 81 892 11 543 183 1,167 0 0 0 0 0 0 0 SAMARIA - LUNA INTEGRAL ASSETS 153 1,111 25 175 898 2,187 0 0 0 0 0 0 0 0 MUSPAC INTEGRAL ASSETS 684 1,457 33 448 2,743 4,917 0 0 0 0 0 0 0 0 CONSTRUCTION & MAINTENANCE MANAGER’S OFFICE 0 245 5 8 2 252 0 0 0 0 0 0 0 0 TRANSPORTATION AND DISTRIBUTION OF HYDROCARBON’S MANAGER’S OFFICE 0 0 0 136 0 0 0 0 0 0 0 0 0 0 3,175 12,059 365 488 0 15,599 1 19 0 0 20 5 0 20 1,285 4,247 88 131 0 5,620 1 19 0 0 20 5 0 20 WELL DRILLING AND MAINTENANCE UNIT MARINE DIVISION 112 Oil and 2 PEP PEMEX 2008 Total 0 HEAD OFFICE NOx POLLUTANTS DISCHARGE INTO WATER (t) NORTH DIVISION 980 4,605 182 227 0 5,767 0 0 0 0 0 0 0 0 SOUTH DIVISION 909 3,207 95 130 0 4,212 0 0 0 0 0 0 0 0 HAZARDOUS HYDROCARBONS LEAKS AND SPILLS WASTE PRODUCTION GHG (Mt) (t) ENERGY CONSUMPTION AND PRODUCTION Gcal waste** Number Amount Number of spills spilled (t)*** Amount Crude process Total Energy CO2 Consumption CONGENITAL WATER m3 / t m3 Total Energy Total Energy Total Energy Consumption/ Consumption Supply / Consumption and Crude process and gas burning Crude process (t) Hazardous WATER MANAGEMENT Gcal / Mt of leaks leaked (t)*** product Supply Discharges Consumption product Separated 147 0 0 0 0 0 1,533 24,543 gas burning 24,543 product / Crude proc. prod. 0 0 331,703 243,123 88,626 0 0 Injected 0 145 0 0 0 0 0 1,508 24,534 24,534 0 0 331,703 243,123 88,626 0 0 0 0 0 25 9 9 0 0 0 0 0 0 0 0 8 185,792 25,703,724 40,377,345139,354,150 217 750 8,460,391 7,457,439 5,688,641 2 0 0 0 10,674.2 152 280 65 753 0 0 0 0 0 37 1,102,153 1,102,153 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1,102,028 1,102,028 0 0 0 0 0 0 0 0 504 0 0 0 0 0 37 125 125 0 0 0 0 0 0 0 0 249 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 312 0 0 1 0 102,123 20,342,919 17,214,676106,206,955 169 1,040 1,183,707 845,394 772,087 12 429,425 429,425 168 0 0 0 0 66,959 17,663,162 10,077,436 95,868,607 151 1,432 342,484 294,328 477,582 5 429,425 429,425 102 0 0 0 0 35,164 1,233,132 2,849,602 5,963,323 81 170 186,913 184,854 2,059 5 0 0 42 0 0 1 0 0 1,446,624 4,287,637 4,375,025 0 0 654,310 366,213 292,446 0 0 0 278 1 1 0 0 27,196 1,567,845 7,485,585 8,703,691 275 320 1,356,872 6,268,008 777,068 50 3,033,381 0 150 0 0 0 0 0 210,171 986,020 986,020 0 0 1,108,106 6,181,421 614,889 0 3,033,381 0 121 1 1 0 0 27,196 1,357,673 6,495,961 7,714,067 239 284 244,117 82,280 161,837 9 0 0 6 0 0 0 0 0 0 3,604 3,604 0 0 4,649 4,308 342 0 0 0 50 63 98 50 1 21,423 1,171,839 3,739,058 9,859,847 175 460 2,609,357 47,288 798,275 122 0 1 0 0 0 0 68,500 140,814 140,814 0 0 0 0 0 0 0 0 0 4 14 0 0 691 246,834 8,628 840,942 12 1,217 491,829 251 275,313 711 267,675 0 0 47 78 5 0 3,271 302,572 584,814 5,770,304 179 1,764 2,008,377 0 460,848 614 50 7 0 36 0 9,895 451,868 2,320,332 2,320,332 234 234 22,075 19,989 2,086 2 1,399,650 0 0 4 5 9 0 7,566 102,065 684,470 787,455 90 104 87,076 27,048 60,028 12 249,411 0 6.1 64 162 14 7 35,050 2,023,753 9,469,057 12,114,688 270 346 1,755,371 24,463 2,033,362 19 6,908,540 553,890 4 38 34 6 5 3,042 277,932 1,430,703 2,310,509 470 760 216,708 11,016 102,748 71 1,062,538 0 0.01 13 22 1 0 10,911 644,974 2,564,599 3,977,053 235 364 373,767 4,380 369,387 5 794,174 0 0.3 0 0 1 0 2,926 107,674 475,261 475,261 162 162 0 0 0 0 107,351 0 0.2 3 19 1 0 5,064 372,873 1,845,180 1,866,226 364 369 209,698 2,146 608,170 41 2,431,129 553,890 2 6 54 2 0 13,107 535,971 2,661,408 2,993,732 203 228 948,615 0 948,615 72 2,513,348 0 0 0 0 0 0 0 84,328 446,659 446,659 0 0 0 0 0 0 0 0 0 4 34 3 2 0 0 45,247 45,247 0 0 6,584 6,921 4,442 0 0 0 9,276 24 20 0 0 0 597,331 1,366,816 1,366,816 0 0 1,555,084 272,286 1,307,849 0 0 147,359 1,298 24 20 0 0 0 218,027 751,734 751,734 0 0 1,213,511 219,586 997,110 0 0 7,359 0 0 0 0 0 210,205 355,864 355,864 0 0 297,238 11,029 286,406 0 0 147,359 619 0 0 0 0 0 169,099 259,218 259,218 0 0 44,336 41,671 24,333 0 0 35 14,104,376 1,750,846 0 3,733,030 620,172 1,816,294 620,172 0 Social Responsibility Report 113 0 Statistical Appendix AIR EMISSIONS (ton) POLLUTANTS DISCHARGE INTO WATER (ton) Total Total SOx PPQ CAMARGO CANGREJERA NOx TSP Heavy TOT TOCs* VOCs* Emissions* O&G TSS Ntot Org discharges BOD Metals water co 592 579 7,971 587 1,722 2,392 11,530 81 459 24 14 578 333 13 0 0 0 0 0 0 0 0 0 0 0 0 0 0 23 3,097 225 1,068 1,221 4,565 54 241 10 5 311 70 4 315 COSOLEACAQUE 4 1,356 51 88 35 1,446 5 9 0 0 14 13 0 14 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ESCOLIN 0 289 6 107 6 301 0 0 0 0 0 0 0 0 INDEPENDENCIA 190 443 44 224 73 750 7 11 6 2 26 18 1 26 MORELOS 344 1,897 208 182 959 3,408 0 159 8 7 174 79 8 182 PAJARITOS 19 885 43 45 95 1,043 15 38 0 0 53 153 1 54 REYNOSA 0 0 0 0 0 0 0 0 0 0 0 0 0 0 TULA 0 5 9 8 2 17 0 0 0 0 1 0 0 1 34,262 9,772 679 13,738 2,220 46,933 80 230 54 5 368 333 1 369 Pipelines Deputy Office 0 406 10 287 3 419 0 0 0 0 0 0 0 0 Liquefied Gas and Basic Petrochemicals Deputy Office 0 2 0 34 0 2 0 0 0 0 0 0 0 0 34,261 9,364 669 13,416 2,218 46,512 80 229 54 4 368 333 1 368 80 557 34 117 552 1,224 0 1 0 0 1 1 0 1 1,619 4 1 5 0 1,624 0 0 0 0 0 0 0 0 Production Deputy Office CPG AREA COATZACOALCOS CPG ARENQUE CPG BURGOS 0 599 14 127 145 758 0 0 0 0 0 0 0 0 CPG CACTUS 15,436 2,172 214 11,368 322 18,143 9 65 16 0 90 99 0 90 8,957 1,708 92 280 159 10,915 0 0 0 0 0 0 0 0 0 508 16 63 137 660 1 5 1 0 7 6 0 7 CPG CD. PEMEX CPG LA VENTA CPG MATAPIONCHE 2,983 41 14 105 19 3,056 0 0 0 0 1 0 0 1 CPG NVO. PEMEX 2,450 2,811 230 796 558 6,049 58 123 33 3 218 187 0 218 CPG POZA RICA 2,736 590 33 329 78 3,437 6 22 3 1 32 34 0 32 1 374 21 228 249 645 4 13 1 0 19 6 0 19 298,723 31,192 17,227 4,067 32,829 379,971 166 813 263 35 1,277 526 12 1,294 7 18 1 21 2,598 2,624 1 2 1 0 4 4 0 4 Distribution Deputy Office 7,131 4,727 115 272 7,128 19,101 4 16 3 13 35 23 0 36 Production Deputy Office 291,586 26,446 17,111 3,774 23,103 358,246 160 795 260 23 1,237 499 12 1,254 AZCAPOTZALCO EXREFINERY 0 0 0 0 0 0 0 0 0 0 0 0 0 0 28,370 3,558 2,618 1,996 8,667 43,212 40 140 11 1 191 39 3 193 2,890 21 CPG REYNOSA PREF Warehouse and Distribution Deputy Office FRANCISCO I. MADERO REFINERY GRAL.LAZARO CARDENAS REFINERY ING. ANTONIO DOVALI JAIME REFINERY ING. ANTONIO M. AMOR REFINERY 28,143 2,896 1,974 1,050 35,903 6 11 3 0 20 17 0 106,274 6,255 5,151 180 1,851 119,532 8 35 0 0 43 29 1 44 27,450 4,485 1,650 186 4,972 37 140 78 12 267 121 3 275 38,557 ING. HECTOR R. LARA SOSA REFINERY 24,771 3,520 1,648 166 913 30,852 45 311 126 6 488 128 2 490 MIGUEL HIDALGO REFINERY 76,578 5,732 4,071 195 3,809 90,189 25 158 42 4 228 167 3 231 946,156 108,718 19,485 33,673 50,422 1,124,782 367 1,723 342 54 2,486 1,307 27.8 2,519 TOTAL * The data of TOCs and VOCs emmissions are out of the assurance’s scope ** The hazardous waste generation excludes used oils and drill cuttings as these are considered Special Waste Management *** Estimated ammount 114 organic CRAE AREA COATZACOALCOS PGPB PEMEX 2008 Other HAZARDOUS HYDROCARBONS LEAKS AND SPILLS WASTE PRODUCTION GHG (Mt) (t) ENERGY CONSUMPTION AND PRODUCTION Gcal Number Amount waste** of spills spilled (t) Number of Amount Crude process leaks leaked (t)*** product Total Energy CO2 Consumption CONGENITAL WATER m3/ton m3 Total Energy Total Energy Total Energy Consumption/ Consumption (t) Hazardous WATER MANAGEMENT Gcal / Mt Consumption Crude process and gas burning/ and gas burning 6,963,812 27,111,593 27,190,800 product Crude proc. prod. Discharges Consumption process product 23,395.86 0 0 1 2 6,634 4.07 0 0 0 0 0 218 0 0 0 0 2,669 2,759,433 13,034,604 13,090,803 4,884 4,905 21,613,520 5 0 0 1 2 1,032 1,709,974 3,057,532 3,057,532 2,964 2,964 9,829,314 690,806 9,138,508 0 0 0 0 0 0 0 0 0 0 0 0 0 0 126 0 0 0 0 0 99,412 422,001 434,005 0 0 12,840 8,706 447 0 0 0 0 55 273,743 1,612,160 1,613,327 29,402 29,423 1,979,930 801,300 1,256 0 0 0 0 2,183 1,686,602 7,305,025 7,314,550 3,347 21,314 0 0 0 0 697 426,721 1,635,272 1,635,585 0 0 0 0 0 0 0 0 0 7,927 44,999 44,999 0 6,631,044 23,941,382 31,798,338 496 0 0 0 4,086 Supply / Crude Supply Separated Injected 8,582 0 0 0 0 0 0 7,898,684 13,697,233 8,099 0 0 9,527 0 0 0 0 0 4,134 0 0 0 1,271,801 36,109 0 0 3,351 19,735,625 10,688,282 11,285,797 9,042 0 0 2,348 2,348 3,684,116 2,540,338 1,112,079 5,289 0 0 0 0 0 0 0 0 0 0 0 79,166 50,645 28,901 0 0 0 659 41,996,372 11,375,528 21,825,172 870 0 0 0 4,098 56,934,511 22,678,761 36,538,453 0 0 0 27 0 0 0 0 0 2,822.7 0 0 16 70 48,246 1,429 0 0 15 7 0 147,161 777,542 7,991,391 0 0 174,738 80,131 95,101 0 0 0 4 0 0 1 63 0 715 69,423 75,513 0 0 86,277 5,576 64,670 0 0 0 1,390 0 0 0 0 48,246 45 0 0 0 0 5,986 479 492 41,735,357 11,289,821 21,665,402 865 0 0 1,367,315 228 228 436,621 179 0 0 0 0 0 0 0 180 12,834 7 0 0 0 0 5,669 245,761 54,812 58,592 305 1,388,975 1,531,236 245 246 0 0 0 0 13,696 2,103,519 385 0 0 0 0 7,497 1,081,271 6,252,712 6,252,712 3,206,035 3,215,892 45 0 0 0 0 1,207 171,835 861,185 54 0 0 0 0 430 61,741 84 0 0 0 0 12,103 121 0 0 0 0 404 0 0 0 0 51,123.7 75 1,644 20 1 1,160 1 7 0 0 6,483,167 23,094,416 23,731,434 281,275 1,367,315 1,074,433 42,099 326 5,429 4,238 1,191 30 0 0 270 41,738 0 41,738 7 0 0 457 457 11,693,535 3,551,292 6,155,824 854 0 0 428 429 6,555,839 9,100 5,214,552 874 0 0 863,677 714 716 388,015 156,488 243,867 322 0 0 246,207 246,207 572 572 399,925 112,680 287,245 930 0 0 2,129,088 8,037,750 8,037,750 664 664 13,872,188 6,183,118 7,646,564 1,146 0 0 645 262,415 1,039,784 1,515,295 1,613 834 133,427 639,642 642,759 767 66,036 15,619,860 63,607,254 67,706,523 963 0 3,932 370,267 370,267 0 862,236 4,328,962 4,328,962 0 66,036 14,753,692 58,908,025 63,007,295 892 1,298 73 1,087 20 1 48,665.7 1 551 0 0 0 0 0 0 0 0 0 0 0 0 0 545 0 0 0 0 8,011 2,444,032 10,444,410 10,859,299 17,242 0 0 0 0 8,451 1,533,828 2,969 0 0 0 0 11,792 0 0 0 0 2,350 6,766,400 796,043 1,078,380 10,493 0 0 771 937,854 434,763 559,418 1,125 0 0 1,025130,042,074 42,146,086 88,956,663 1,969 0 0 0 0 0 0 0 1,287,824 217,796 923,713 0 1,295,991 581,493 939,123 0 0 954127,458,259 41,346,798 87,093,828 1,930 0 0 0 0 0 0 0 0 0 1,304 1,356 18,137,976 5,820,430 12,000,590 2,264 0 0 7,007,414 803 829 15,063,059 6,475,908 8,345,605 1,782 0 0 14,812 3,099,298 11,355,377 12,856,157 767 868 23,900,547 4,287,829 18,940,123 1,614 0 0 10,388 2,472,258 10,286,430 10,961,873 990 1,055 22,846,811 6,319,052 19,555,920 2,199 0 0 6,788,346 4,855 1 551 0 0 10,753 2,079,447 9,258,461 794 861 19,348,916 3,803,226 15,708,605 1,799 0 0 11,262 0 0 0 0 13,621 3,124,829 11,493,195 12,064,091 844 886 28,160,950 14,640,353 12,542,984 2,067 0 0 88,163.3 227 1,924 102 80 306,708 54,919,972 155,062,117 266,074,355 506 868 237,765,051 653 14,104,376 1,750,846 115 83,900,937 153,097,555 Social Responsibility Report 8,540,268 GRI INDEX IGRI G3 Indicator Strategy and Analysis Commitments to External Initiatives Page MANAGEMENT APPROACH TO THE ORGANIZATION 14, 16 1.1 Statement from the most senior decision maker of the organization 6, 7 1.2 Description of key impacts, risks, and opportunities 16 4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization 26, 31, 82, 96 4.12 16, 91 4.13 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses Memberships in associations (such as industry associations) and/or national/international advocacy organizations Stakeholder Engagement 4.14 List of stakeholder groups engaged by the organization 4.15 Basis for identification and selection of stakeholders with whom to engage 4.16 Approaches to stakeholder engagement 4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to them Organizational Profile 2.1 Name of the organization 2.2 Primary brands, products, and/or services 2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures 1 2, 3, 4, 5, 100 1a5 2.4 Location of organization’s headquarters 2.5 Number and names of countries where the organization operates 1a5 1 1, 34 2.6 Nature of ownership and legal form 2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) 2.8 Scale of the reporting organization (employees, net sales or net revenues, products, services, assets) 26, 28, 64, 1 a 5, 20 2.9 Significant changes during the reporting period regarding size, structure, or ownership 18, 29, 43 2.10 Awards received in the reporting period 68, 83 Reporting period (e.g., fiscal/calendar year) for information provided 8 3.2 Date of most recent previous report (if any) 9 3.3 Reporting cycle (annual, biennial, etc.) 8 3.4 Contact point for questions regarding the report or its contents 120 Process for defining report content (materiality, prioritizing topics, identifying stakeholders) 8 3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers) 8 3.7 State any specific limitations on the scope or boundary of the report 9 3.8 Basis for reporting on joint ventures, subsidiaries, outsourced operations 9 3.9 Data measurement techniques and the bases of calculations 9 3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement 9 Significant changes from previous reporting periods in scope or boundary 9 3.11 GRI Content Index 3.12 Table identifying the location of the Standard Disclosures in the report 116 , 117 Assurance 3.13 External assurance for the report 111 Governance 4.1 Governance structure of the organization 34 4.2 Indicate whether the Chair of the highest governance body is also an executive officer 34 4.3 State the number of members of the highest governance body that are independent and/or non-executive members 34 4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body 34 4.5 Linkage between compensation for members of the highest governance body and the organization’s performance Processes in place for the highest governance body to ensure conflicts of interest are avoided 34 Process for determining the qualifications and expertise of the members of the highest governance body 34, 39 PEMEX 2008 116 4.6 4.7 4.8 4.9 4.10 34 Internally developed statements of mission or values, codes of conduct, and 14, 16, 18, 39, 95 principles relevant to economic, environmental, and social performance and the status of their implementation Procedures of the highest governance body for overseeing the organization’s 35, 48, 95 , 106, identification and management of economic, environmental, and 107,109 social performance Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance 17, 30, 35, 36, 45, 83 17 17, 43 9, 10, 17 6, 14 EC1 Direct economic value generated and distributed 20, 22 EC2 58, 61 EC3 Financial implications and other risks and opportunities for the organization’s activities due to climate change Coverage of the organization’s defined benefit plan obligations EC4 Significant financial assistance received from government 68 20 Market Presence EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation 71 EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation 22 EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation 67 Report Scope and Boundary 3.5 17 Economic Performance 21 Report Profile 3.1 MANAGEMENT APPROACH TO THE ECONOMIC INDICATORS 19 Indirect Economic Impacts EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in kind, or pro bono engagement EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts MANAGEMENT APPROACH TO THE ENVIRONMENTAL INDICATORS 91, 93, 95 94 58, 74, 82 Materials EN1 Direct energy consumption by primary energy source 87 EN2 Percentage of materials used that are recycled input materials 87 Energy EN3 Direct energy consumption by primary energy source 59 EN4 Indirect energy consumption by primary source 59 EN5 Energy saved due to conservation and efficiency improvements 60 EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives 60 EN7 Initiatives to reduce indirect energy consumption and reductions achieved 60 Water EN8 Total water withdrawal by source 85 EN9 Water sources significantly affected by withdrawal of water 85 EN10 Percentage and total volume of water recycled and reused 85 Biodiversity EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas 75 EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas 76 EN13 Habitats protected or restored 76, 78, 79 EN14 Strategies, current actions, and future plans for managing impacts on biodiversity 74, 76, 77 EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk 76 Emissions, Effluents, and Waste MANAGEMENT APPROACH TO HUMAN RIGHTS INDICATORS EN16 Total direct and indirect greenhouse gas emissions by weight 58 EN17 Other relevant indirect greenhouse gas emissions by weight EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved EN19 Emissions of ozone-depleting substances by weight 59 EN20 NO, SO, and other significant air emissions by type and weight 84 EN21 Total water discharge by quality and destination 86 EN22 Total weight of waste by type and disposal method 86 EN23 Total number and volume of significant spills 78 EN24 Weight of transported, imported, exported, or treated waste deemed hazardous EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff 59 Percentage of products sold and their packaging materials that are reclaimed by category Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce Overall EN30 Total environmental protection expenditures and investments by type MANAGEMENT APPROACH TO LABOR PRACTICES AND DECENT WORK INDICATORS 52 HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained Total number of incidents of discrimination and actions taken 65, 66 HR4 HR5 HR7 78, 102 87 HR8 HR9 42 42 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor 71 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations 64 Total number of incidents of violations involving rights of indigenous people and actions taken 42 MANAGEMENT APPROACH TO SOCIETY INDICATORS 64 69 16, 90 Social Transport EN29 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken HR6 Compliance EN28 HR2 28, 78, 105 22 64, 106, 109 Labor Practices LA1 Total workforce by employment type, employment contract, and region 64 LA2 Total number and rate of employee turnover by age group, gender, and region 67 LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations LA4 Percentage of employees covered by collective bargaining agreements 67 LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements 71 68, 70, 95 LA6 Percentage of total workforce represented in formal joint management– worker health and safety committees 47, 71 LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region 49, 52 LA8 LA9 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases Health and safety topics covered in formal agreements with trade unions 52, 71 LA10 Average hours of training per year per employee by employee category 47, 69 LA11 Programs for skills management and lifelong learning that support the employability of employees and assist them in managing career endings 69 LA12 Percentage of employees receiving regular performance and career development reviews 70 LA13 Composition of governance bodies and breakdown of employees by gender, age group, minority group membership, and other indicators of diversity LA14 Ratio of basic salary of men to women by employee category SO1 Impacts of operations on communities, including entering, operating and exiting SO2 Percentage and total number of business units analyzed for risks related to corruption 36 SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures 39, 69 SO4 Actions taken in response to incidents of corruption SO5 Public policy positions and participation in public policy development and lobbying 36, 40 SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country 39 SO7 Número total de acciones por causas relacionadas con prácticas monopolísticas y contra la libre competencia, y sus resultados 39 SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations 42 MANAGEMENT APPROACH TO PRODUCT RESPONSIBILITY INDICATORS 39 26, 102 Product Responsibility PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement 103 PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements 42 51 PR3 64, 65, 66 50, 55, 96 101, 102, 105 PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction 104 PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications 39 PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data 42, 104 PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services PR7 64 42, 104 42 42 117 EN27 39 Social Responsibility Report Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening 76, 77 Products and Services EN26 HR1 61, 83 87 65, 66 Human Rights United Nations Global Compact Principles: “Communication on Progress” The following index describes the relation between the GRI Indicators and the United Nations Global Compact Principles. This relation was made following the guidance “Making the Connection”, document that introduces and explores ways to address GRI and Global Compact requirements simultaneously. http://www.unglobalcompact.org/COP/ United Nations Global Compact Principles GRI Indicator Chapter Human Rights GC1 Businesses should support and respect the protection of internationally proclaimed human rights EC5, LA4, LA6-9, LA13, LA14, HR1-9, SO5, PR1, PR2, PR8 Transparency and Dialogue Health and Safety Development of pemex Employees Quality of Products and Services GC2 Businesses should make sure they are not complicit in human rights abuses HR1-9, SO5 Transparency and Dialogue Health and Safety Development of pemex Employees GC3 Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining LA4, LA5, HR1-3, HR5, SO5 Transparency and Dialogue Health and Safety Development of pemex Employees GC4 Businesses should uphold the elimination of all forms of forced and compulsory labour HR1-3, HR7, SO5 Transparency and Dialogue Health and Safety Development of pemex Employees GC5 Businesses should uphold the effective abolition of child labour HR1-3, HR6, SO5 Transparency and Dialogue Health and Safety Development of pemex Employees GC6 Businesses should uphold the elimination of discrimination in respect of employment and occupation EC7, LA2, LA13, LA14, HR1-4, SO5 Transparency and Dialogue Health and Safety Development of pemex Employees Labour Environment GC7 Businesses should support a precautionary approach to environmental challenges EC2, EN18, EN26, EN30, SO5 Development of the Nation Transparency and Dialogue Climate Change Environment Protection Environmental Performance Quality of Products and Services GC8 Businesses should undertake initiatives to promote greater environmental responsibility EN1-30, SO5, PR3, PR4 Development of the Nation Supply Security Transparency and Dialogue Climate Change Environment Protection Environmental Performance Quality of Products and Services GC9 Businesses should encourage the development and diffusion of environmentally friendly technologies EN2, EN5-7, EN10, EN18, EN26, EN27, EN30, SO5 Development of the Nation Transparency and Dialogue Climate Change Environment Protection Environmental Performance Quality of Products and Services SO2-6 Transparency and Dialogue Development of pemex Employees Anti-corruption PEMEX 2008 118 GC10 Businesses should work against corruption in all its forms, including extortion and bribery Glossary 119 NOM-148-SEMARNAT-2006: Official Mexican Standard related to atmospheric contamination. Recovery of sulfur derived from oil refining processes. OHSAS: Evaluation specifications for Occupational Health and Safety Management Systems. It was developed in response to the need for companies to efficiently comply with health and safety obligations. Oils and greases (O & G): Any material that can be recovered as a soluble substance in the following solvents: n-hexane, trichlorotrifluoroethane or a mix of 80% n-hexane and 20% methyl tertiary butyl ether. Oily mud: Solid waste with hydrocarbon content, such as crude oil’s congenital solids, hydrocarbons that impregnate the ground, sediments of hydrocarbon containment systems (tanks, septic tanks, dams, etcetera). Outsourcing Index: Total of outsourcing deaths within PEMEX facilities. Phenols: Class of chemical compounds consisting of a hydroxyl group attached to an aromatic hydrocarbongroup. PIDIREGAS: These are long-term productive infrastructure projects. The difference between PIDIREGAS and Non-PIDIREGAS expenses is significant in terms of budgetary matters, as the PIDIREGAS designation guarantees that financing for a project is immune to budgetary cutbacks. PEMEX finances its annual budget (without including PIDIREGAS) through revenues generated by its financial operations and activities. Capital expenses are assumed by PEMEX and its Subsidiaries. Capital investments and operating expenses must be authorized in PEMEX’s annual budget, which is in turn, approved by Congress. Portage: electrical energy transfer from cogeneration plants that cover the required thermal energy demand. Restoration: Environmental restoration aims to eliminate, reduce or control risks to human health and the environment at sites that are environmentally affected. Severity Index (SI): Reference to the number of work days lost due to accidents that lead to disability and demise in a period that includes one million man hours of exposure to the risks, worked in a certain period, that do not include accidents to and from work and those work accidents caused by third parties and/or unsafe conditions that are out of PEMEX’s control. Sour gas: Natural gas containing significant amounts of hydrogen sulfide that requires treatment to be used as a fuel. Subsidiaries: PEMEX-Exploration and Production, PEMEX-Refining, PEMEXGas and Basic Petrochemicals, PEMEX-Petrochemicals. Sulfur oxides (SOx): Generic term for sulfur oxides. Compounds generated by energetic combustion processes that contain sulfur compounds. They contribute to the acid rain phenomenon. The Council on Environmental Quality (CEQ) and the agencies are responsible for the proposed actions or projects. Sustainable Development: Development which meets the needs of the present without compromising the ability of future generations to meet their own needs. (UN’s Bertrand Report). Total Suspended Particles (TSP): Finely divided solid material produced by the combustion of gasoline or other fuels, or derived from mineral and metal powder, paint pigmentations, pesticides, soot and smoke from burnt oils. Turnover Index: Number of employees that leave the organization / total number of employees X 100). United Nations Global Compact: Initiative that aims to spread among organizations, the commitment to environmental and labor commitments, the protection of human and the fight against corruption. In order to obtain the closest number of employees that left the organization during 2007, the profiles Volatile organic compounds (VOC): A carbon-containing compound that vaporizes at a relatively low temperature, including sulfur content products. Methane is not considered as a VOC. In the atmosphere VOCs can react with other gases in the presence of sunlight to form ozone or other photochemical oxidants. Workers: The organization’s union, non-union workers and staff members. Social Responsibility Report AA1000: Procedural norm that guarantees the transparent quality of accountability, evaluation and disclosures concerning the social and ethical aspects of corporate management. Biofuel: Any fuel that is derived from organic material or metabolic waste. Carbon dioxide (CO2): Greenhouse gas produced by the oxidation of carbon compounds. Catalyzers: Substances that accelerate a chemical reaction but remain unchanged by it. It increases the rate of the reaction at lower temperatures, and remains static through the end of the reaction. However, spent catalysts must be periodically replaced in industrial processes to ensure efficient production levels. Clean Mechanism Development (CMD): Is an arrangement under the Kyoto Protocol allowing industrialized countries with a greenhouse gas reduction commitment (Annex 1) to invest in projects that reduce emissions in developing countries as an alternative to more expensive emission reductions in their own countries. Cogeneration: Generation of electric power and heat using a combined system. Cryogenic Plant: A gas processing plant which is capable of producing natural gas liquids products, including ethane, at very low operating temperatures. Drilling cuts: Dirt and rocks removed during exploration and production well drilling operations. The cuts are impregnated with oil as the come in contact with drilling mud. Drilling spud: A mixture of clays and chemicals and water; pumped down the drill pipe to lubricate and cool the drilling bit and to flush out the cuttings and to strengthen the sides of the hole and control the ascending flow of crude oil to gas. Ecological balance: State of dynamic equilibrium within a community of organisms in which genetic, species and ecosystem diversity remain relatively stable, subject to gradual changes through natural succession. Effluent: The wastewater discharge from industrial facilities. Environmental impact: Any environmental change, positive or negative, partially or fully derives from activity, products or services. Environmental Impact Studies: document prepared to provide a brief summary of environmental coordination, impacts and benefits and is published for comment and review. An EIA must comply with the National Environmental Policy Act (NEPA) requirements. Fatality Index: The ratio of total deaths to total population in a specified community or area over a specified period of time that is one year within PEMEX. Frequency Index (FI): Reference to the number of accidents that lead to disability and demise in a period that includes one million man hours of exposure to the risks, worked in a certain period, that do not include accidents to and from work and those work accidents caused by third parties and/or unsafe conditions that are out of PEMEX’s control. Fugitive emissions: Emissions that escape an allegedly closed system. Fugitive emissions generally include volatile organic compounds. Gigajoule (GJ): Energy unit equal to 1,000,000,000 joules (1 Calorie= 4,184 joules). Global Reporting Initiative / GRI / GRI G3: Sustainability reporting guidelines. Greenhouse gases (GHG): Gases, whose presence in the atmosphere contributes to potential climate change. The greenhouse gases group includes the following: Water vapor (H2O). Carbon dioxide (CO2). Methane (CH4). Nitrous oxide (N2O). Ozone (O3) and Chlorofluorocarbons (CFC). ISO 14001: International standard that establishes a process to control and improve environmental management. ISO 14001 is the international standard that is recognized by the Environmental Management System (EMS). ISO 9001: Certifiable Quality Management Standard. Kyoto Protocol: International agreement that went into force in 1997 through which developed countries commit to reduce their greenhouse gas emissions to stabilize the concentration of these atmospheric gases at a level prevents dangerous interferences with climate changes. Materiality principle: Applied to matters of sustainability or corporate responsibility. Reference is made to the significance or relevance the different aspects related to corporate responsibility have for the business. Methane (CH4): Is considered a greenhouse gas. It is not included in the category of so-called volatile organic compounds, due to convection. Mitigation: Series of actions that minimize the atmospheric emissions and discharges Nitrogen oxides (NOx): Generic term for nitrous oxides. Gas compounds generated during the combustion process, due to the oxidation of the nitrogen that is found in the air. They contribute to the formation or troposphere ozone and the acid rain phenomenon. NOM-001-SECRE-2003: Official Mexican Standard on natural gas characteristics and specifications. NOM-001-SEMARNAT-1996: Official Mexican Standard that establishes the maximum limits of pollutants allowed in wastewater effluents into national waters or assets. NOM-005-SCFI-2005: Official Mexican Standard related to measurement instruments – system to measure and dispatch gasoline and other liquid fuels. Testing and assurance specifications and methods. NOM-019-STPS-2004: Official Mexican Standard on constitution, organization and operation of the safety and health commissions at the work centers. NOM-020-STPS-2002: Official Mexican Standard on “Boilers and containers that are subject to pressure. Safety operations and conditions”. NOM-026-STPS-1998: Official Mexican Standard on “health and safety colors and signage, and the identification of the risk represented by the fluids that flow through pipelines.” NOM-085-SEMARNAT-1994: Official Mexican Standard on environmental pollution. Fixed sources: for fixed sources that use solid, liquid or gas fossil fuels or any of their combinations, which establish the maximum level of smoke and particle emissions that are allowed to enter the atmosphere. NOM-137-SEMARNAT-2002: Official Mexican Standard related to atmospheric pollution. Desulphurization plants for gas and condensed sour compounds. Emission control of sulfur compounds. GRI 3.4 Acronyms and Abbreviations 3P: Proven, probable and possible (reserves) ARPEL: Association of Gas and Oil companies of Latin America and Caribbean ATG: Gulf Tertiary Oil CAISSPA: Inter-subsidiaries Commission of SSPA CCAE: Emergency Coordinating Center CDI: Chemical Distribution Institute CDM: Clean Development Mechanism CEMDA: Mexican Center of Environmental Law CENDI: Children’s Development Centers CEO: Chief Executive Officer CRE: Certified Emission Reduction CESIPAM: Social and Full Service Centers for Senior Citizens CESPEDES: Commission of Studies in Private Enterprise Sector for Sustainable Development CFE: Federal Electrical Commission CIFA: Social and Full Service Centers for Senior Citizens CLMSH: Local Mixed Commissions on Health and Safety CNBV: National Banking and Securities Commission CNDH: National Commission of Human Rights CNMSH: National Mixed Commission on Health and Safety CONANP: National Commission of Protected Natural Areas CONAPRED: the National Council to Prevent Discrimination CoP: Communication on Progress CPG: Gas Processing Complex CPQ: Petrochemical Complex DCIDP: Corporate Engineering and Project Development Office DCA: Corporate Administration Office DCF: Corporate Finance Office DCO: Corporate Operations Office DO: Operational Discipline DWT: Deadweight tonnage EBIS: European Barge Inspection Scheme EIP: Energy Industry Partnership EITI: Extractive Industries Transparency Initiative Em Net: Emerging Markets Network EPA: Environmental Protection Agency ERPA: Emission Reduction Purchase Agreement Gcal: Gigacalory GHG: Greenhouse Gas GPC: Citizen Participation Group GRAME: Regional Emergency Response and Management Groups GRI: Global Reporting Initiative GRI G3: Global Reporting Initiative Sustainability Reporting Guidelines ILO: International Labor Organization ICB: Internal Control Body IFQC: International Fuel Quality Center IPIG: Instrumented Pipeline Inspection Gauge IPT: Transparency Perception Rate IMAC: Mechanical Integrity and Quality Assurance IMP: Oil Mexican Institute INMUJERES: National Women’s Institute Intertanko: International Association of Independent Tanker Owners LCA: Life Cycle Assessment LyFC: Light and Power Company M2M: Methane to Markets Initiative Mbd: Thousands of barrels Mis-RH: Full Service Human Resources Module MDG: Millennium Development Goals MMbd: Millions of barrels per day MMbpce: Millions of barrels of oil equivalent MM$: Millions of Pesos MMM$: Billions of Pesos MMpcd: Millions of cubic feet per day Mt: Thousands of metric tons MMt: Millions of tons MMUS$: Millions of US Dollars MMMUS$: Billions of US Dollars MW: Megawatts NGO: Non-governmental Organization NOC Forum: National Oil Company Forum NRU: Nitrogen Rejection Unit OECD: Organization for Economic Co-operation and Development OCIMF: Oil Companies International Marine Forum OET: Ecological Land Management PATG: Gulf Tertiary Oil Project PECC: Special Program of Climate Change PEMEX: Petróleos Mexicanos PEP: PEMEX-Exploration and Production PGPB: PEMEX-Gas and Basic Petrochemicals PGR: General Attorney’s Office PND: National Development Plan PNUD: United Nations Development Programme POET: Ecological Land Management Project PPQ: PEMEX-Petrochemicals PREF: PEMEX-Refining PROFEPA: Federal Environmental Protection Office PTAR: Wastewater Treatment Plant PVU: PEMEX Verification Unit RBI: Risk Based Inspections RBMA: Montes Azules Biosphere Reserve RBPC: Pantanos de Centla Biosphere Reserve RSS: Really Simple Syndication SAA: Environmental Management Subsystem SASP: Processes’ Safety Management Subsystem SAST: Occupational Health Management Subsystem SCADA: Supervisory Control and Data Acquisition SDOSSPA: Deputy Office of Operational Discipline, Safety, Health and Environmental Protections SEC: Securities and Exchange Commission SEDENA: Secretariat of Defense SEMARNAT: Secretariat of Environment and Natural Resources SENER: Secretariat of Energy SIDP: Projects Development Comprehensive System SGP: Management System by Processes SHCP: Treasury Department SIADI: Institutional System on Individual Performance Management SICORI: Corporate Information System SIFIVI: Comprehensive Housing Financial System SIM: see SIMCOT SIMCOT: Terminal Measurement and Control System SISPA: Information System on Environmental Safety and Protection SME: Small and medium enterprises SNR: National Refining System SSPA: Safety, Health and Environmental Protection STPRM: Mexican Oil Labor Union STPS: Secretariat of Labor and Social Welfare t: Tons TM: Maritime Terminal TSP: Total Suspended Particles UBA: Ultra-low Sulfur WBCSD: World Business Council for Sustainable Development WEF: World Economic Forum Energy WPC: World Petroleum Council WRI: World Resource Institute Your opinion MATTERS PEMEX 2008 120 The views of our readers’ comments are important. Any suggestion or concern with respect to this Report may be addressed through any of the following means: • Email: [email protected] • Webpage: http://desarrollosustentable.Pemex.com/index.cfm?action=feedback • Phone: +0052.55.19448946 • Fax: +0052.5519449071 • Postal service, to the responsible for this Report: Dirección Corporativa de Operaciones Torre Ejecutiva, piso 39. Av. Marina Nacional # 329, Colonia Huasteca C.P.11311, México, D.F. Likewise, you will find complementary information to this Report in PEMEX’s portal (www.pemex.com), “Desarrollo Sustentable” section. Previous Reports are available in the Web site: http://desarrollosustentable.pemex.com Comments are appreciated, and will be very helpful for the next Report elaboration. GRI 2.3, 2.8, 2.1, 2.4, 2.6, 2.2 In order to mitigate the greenhouse gas emissions from the elaboration and dissemination of this Report, staff from Petróleos Mexicanos participated in the acquisition of 40 metric tons of carbon dioxide. These represent the estimated amount to compensate the carbon ecological footprint.* Maudiel Aguilar Domínguez Diana Alvarez Gómez Adalberto Arroyo Ramírez Martha Avelar Villegas Pedro Edmundo Aguirre Castro Jaime Alba González Lamberto Alonso Calderón Oscar Alva Rodas Antonio Álvarez Moreno Teresa Aragón Gómez Armando Arenas Briones Jorge Arriaga Cervantes Francisco Arellano Urbina Juan Avila González José Antonio Barbero del Río Luis Betancourt Sánchez Javier Bocanegra Reyes Andrés Brugmann Balmaseda Victoriano Sinue Calderón Merino Guillermo Camacho Uriarte Ma. De las Nieves Carbonell León Ulises Cardona Torres Heira Jasive Castañeda López Yuri Alexei Carreño Jose Manuel Carrera Panizzo Ernesto Ceja Romero Laura Chong Gutiérrez Carlos Coronado Gallardo Roberto de Anda Carrillo Bernardo de la Garza Jorge de los Reyes Guerrero Carlos de Regules Ruiz-Funes Gabriela Dorantes Lara Oscar Duarte Morales Adrián Elizalde Sesma Alejandro Erazo Brito Iván Angel Esquivel Rodrigo Favela Fierro Enrique Fernández Agráz Sánchez Francisco Fernández Lagos Jorge Fernández Venegas Julio César Ferrer Soto Jorge García de la Cruz Isabel García Jiménez Guillermo García Reynaga Juan Carlos García Rubio Gilberto García Vázquez Juan Evencio Guzmán Salinas Pedro Ismael Hernández Delgado José René Hernández Pérez Cruz Ernesto Hernández Ramírez Rosa Amalia Juárez Guerrero Enrique Karam Mesquida Raúl Livas Elizondo José Luis Luna Baez Luis López González Luis Felipe Luna Melo Juan Antonio Magdaleno Esteban Manteca Melgarejo Ricardo Manzo García Jimena Marvan Santin Fidel Inez Mejía Cuautla Eduardo Melo Flores Porfirio Méndez Romero Mónica Mendoza Archer Marcelo Mereles Gras Miguel Miranda Mendoza Harim A. Montiel Prieto Miguel Ángel Morales Mora Héctor H. Morales Quintana Alfonso Morales y Favela Marco A. Murillo Soberanis Jose de Jesús Nakakawa Tsutsumi Isaías Nicolás Navarro Roman Mario Nieto Garza Mario Nuñez Díaz Hector Ochoa López Moisés Orozco García Armando Orozco Zarate Roberto Ortega Lomelín Salvador Ortíz Vertiz Luis Manuel Padilla Lamadrid Julio Pastor Nieto Carlos Perea Mendoza Javier Pérez Barnes Margarita Pérez Miranda Sergio Eduardo Picazo Garcés Jesus Puente Treviño Carlos Rábago Saldivar Víctor Ragasol Barbey Luis Manuel Ramírez Araujo Carlos Ramírez Fuentes Montserrat Ramiro Ximénez Guillermo Regalado Nuñez Jesús Reyes Heroles G. G. Dolores Edith Rodríguez Alvarez José Inocencio Rodríguez Barrera Mariano Ruíz-Funes Armando Salgado Fernández Raúl Sánchez Angeles Patricia Sánchez Saucedo Antonio Sepúlveda Gómez Rodolfo Tapia Celina Torres Uribe Francisco Toscano Martínez Robertony Tovilla Ruiz Jose E. Tudon Martínez Sergio Valladares Juan Pedro Vargas Diana Vázquez Monterrosa Víctor Manuel Vázquez Zárate * This information is out of the assurance scope. Your opinion matters Acronyms and Abbreviations Glossary 118 119 120 120 United Nations Global Compact Principles: “Communication on Progress” GRI INDEX Statistical Appendix Assurance Letter 106 111 112 116 A Single Management System: PEMEX-SSPA System 98 Quality of Products and Services Commitment to the Oil-Producing Communities Environmental Performance 72 80 88 Environment Protection 62 Development of pemex Employees CITIZEN PARTICIPATION 56 Climate Change PRINCIPLES THAT GOVERN THIS REPORT 24 32 44 Health and Safety INTERVIEW WITH THE CEO 12 Transparency and Dialogue 10 Supply Security 8 Development of the Nation 6 THE 10 CHALLENGES OF PEMEX 1 OVER THE LINE CONTENTS Design: X_Design, S.C. 2008 SOCIAL RESPONSIBILITY REPORT PEMEX www.pemex.com 2008 SOCIAL RESPONSIBILITY REPORT