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IBM Servis Yönetimi – Örnek Senaryo
IBM Software Group IBM Servis Yönetimi – Örnek Senaryo Erhan Sever Bilişim Teknolojileri Uzmanı – Tivoli IBM Türk Limited Şirketi ® 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment Business Service – Availability (Network, Resource), Incident & Change within BSM DB-1 DB-2 Trade - Composite Application - HTTP, WAS, DB2 2 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment Business Service – Availability (Network, Resource), Incident & Change within BSM TBSM 4. Network Event Sends Service Status to YELLOW Service Desk OMNIbus 3,7. Automatically Open Trouble Ticket 2 . Network Manager forwards Event Network Monitoring 1. Trigger Event Network Issue DB Cluster DB-1 DB-2 Trade - Composite Application - HTTP, WAS, DB2 3 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 4 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 5 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment Business Service – Availability (Network, Resource), Incident & Change within BSM TBSM TBSM 4. Network Event Sends Service Status to YELLOW 8. Disk Overflow Sends IT Service - RED Business Service – YELLOW Triggers SLA Count Service Desk OMNIbus 3,7. Automatically Open Trouble Ticket 2 . Network Manager forwards Event TNM ITM 6 . ITM forwards the Event 5. Trigger Event Network 1. Trigger Event Monitoring Network Issue DB Cluster Disk Full DB Cluster DB-1 DB-2 Trade - Composite Application - HTTP, WAS, DB2 6 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 7 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 8 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 9 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment Business Service – Availability (Network, Resource), Incident & Change within BSM TBSM TBSM TBSM 4. Network Event Sends Service Status to YELLOW 8. Disk Overflow Sends IT Service - RED Business Service – YELLOW Triggers SLA Count 10. Incident Analyst uses TBSM to prioritize issue and urgency Service Desk 9. Incident Analysis OMNIbus 3,7. Automatically Open Trouble Ticket 2 . Network Manager forwards Event TNM 11. Change History Analysis CCMDB ITM ITM Display Application 6 . ITM forwards the Event Dependencies 5. Trigger Event Network 1. Trigger Event Monitoring Network Issue DB Cluster Disk Full DB Cluster DB-1 DB-2 Trade - Composite Application - HTTP, WAS, DB2 10 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 11 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 12 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment Business Service – Availability (Network, Resource), Incident & Change within BSM TBSM TBSM TBSM 4. Network Event Sends Service Status to YELLOW 8. Disk Overflow Sends IT Service - RED Business Service – YELLOW Triggers SLA Count 10. Incident Analyst uses TBSM to prioritize issue and urgency Service Desk 9. Incident Analysis OMNIbus 3,7. Automatically Open Trouble Ticket 2 . Network Manager forwards Event TNM 11. Change History Analysis CCMDB ITM Provisioning Manager ITM TADDM 6 . ITM forwards the Event Display Application 5. Trigger Event Network 1. Trigger Event Monitoring Network Issue DB Cluster 12. Execute Workflows To Correct problem Dependencies Disk Full DB Cluster DB-1 DB-2 Trade - Composite Application - HTTP, WAS, DB2 13 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 14 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 15 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 16 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment Business Service – Availability (Network, Resource), Incident & Change within BSM TBSM TBSM TBSM TBSM 4. Network Event Sends Service Status to YELLOW 8. Disk Overflow Sends IT Service - RED Business Service – YELLOW Triggers SLA Count 10. Incident Analyst uses TBSM to prioritize issue and urgency 13. Overflow resolved returns Business service back to YELLOW Service Desk Service Desk 9. Incident Analysis OMNIbus 3,7. Automatically Open Trouble Ticket 2 . Network Manager forwards Event TNM 14. Close file Ticket 11. Change History Analysis CCMDB ITM Provisioning Manager ITM TADDM 6 . ITM forwards the Event Display Application 5. Trigger Event Network 1. Trigger Event Monitoring Network Issue DB Cluster 12. Execute Workflows To Correct problem Dependencies Disk Full DB Cluster DB-1 DB-2 Trade - Composite Application - HTTP, WAS, DB2 17 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 18 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 19 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 20 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment Business Service – Availability (Network, Resource), Incident & Change within BSM TBSM TBSM TBSM TBSM 4. Network Event Sends Service Status to YELLOW 8. Disk Overflow Sends IT Service - RED Business Service – YELLOW Triggers SLA Count 10. Incident Analyst uses TBSM to prioritize issue and urgency 13. Overflow resolved returns Business service back to YELLOW Service Desk Service Desk 9. Incident Analysis OMNIbus 3,7. Automatically Open Trouble Ticket 2 . Network Manager forwards Event TNM 14. Close file Ticket 11. Change History Analysis CCMDB ITM Provisioning Manager ITM TADDM 6 . ITM forwards the Event Display Application 5. Trigger Event Network 1. Trigger Event Monitoring Network Issue DB Cluster 12. Execute Workflows To Correct problem Dependencies Disk Full DB Cluster DB-1 DB-2 Trade - Composite Application - HTTP, WAS, DB2 21 Template Documentation 11/1/2007 © 2007 IBM Corporation IBM Software Group – Tivoli Integrated Demo Environment 22 Template Documentation 11/1/2007 © 2007 IBM Corporation
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