emrg`s 15th annual sourcing summit the mayfair hotel, london ito

EMRG’S 15TH ANNUAL SOURCING SUMMIT
THE MAYFAIR HOTEL, LONDON
DRIVING PROFITABLE GROWTH THROUGH
ENTERPRISE WIDE DIGITAL TRANSFORMATION
JULY 9TH, 2015
ROBOTIC PROCESS
AUTOMATION
DIGITAL
TRANSFORMATION
ITO
INNOVATION
BPO
BIG DATA
ANALYTICS
ARTIFICIAL
INTELLIGENCE
IT-BPO
INTEGRATION
KPO
Speakers include:
Neal Summers
Group Procurement
Global IT Category Lead
Rebecca Lenthall
Group Operations
Manager
Steven Zuanella
Chief Digital Officer
Simon Blissett
Head of Distribution &
Marketing
Mette Soderberg
Director of Technology
Innovation
Dr. Graham Maunder
Head of Business Insight &
Commercial Effectiveness
Frank Lansink
CEO EU
Tim France Massey
Head of
Digital & Data
Tony Cavaldoro
Head of Vendor
Management
Mark Payne
Global Head of
Shared Services
Shivvy Jervis
Head of
Digital Media
Pat Geary
Chief Marketing
Officer
Organised by:
Partners:
Exclusive Media Partner
EMRG’S 15TH ANNUAL SOURCING SUMMIT
JULY 9TH, 2015
THE MAYFAIR HOTEL
08.30am – 09.20am
REGISTRATION TEA & COFFEE
DANZIGER SUITE
09.20am – 09.40am
CHAIRPERSON’S INTRODUCTION
Amit Badami
Founder & Director
Tom Reuner Managing Director
DANZIGER SUITE
09.40am – 11.00am
DIGITAL TRANSFORMATION
Creating & executing the digital strategy to transform business functions
•Identifying the right priorities to deploy digital technologies
•Capabilities and competencies required to transform an organization into a digital enterprise
•Defining digital leadership, creating the right vision & organisational structure
•An analysis of the 4 key enablers of digital transformation
•Integrating digital strategies with proven business models to drive competitive advantage
Case
Study
Case studies: How digital technologies are
transforming business functions
Steven Zuanella Chief Digital Officer
Tim France Massey Head of Digital & Data
Peter Hurst Former Vice President Information
Systems & Strategy (Europe)
Nithya Ramkumar Vice President Business Platforms
11.00am – 11.30am
NETWORKING BREAK
11.30am – 1.00pm STREAMED SESSIONS
A
B
C
MID MORNING SESSIONS
DANZIGER SUITE
STREAM A: DIGITAL TRANSFORMATION: CREATING BUSINESS IMPACT IN CUSTOMER EXPERIENCE AND MARKETING
•Leveraging technology to transform the customer experience, deliver increased growth & profitability across digital platforms
•Creating an omni channel experience to better engage with digitally empowered customers
•Digital nirvana: combining analytics, mobility and social media to further drive operational efficiency
STREAM CHAIR:
Shivvy Jervis Head of Digital Media
Mark Smith Global Social Media &
Digital Director
Simon Blissett Head of Distribution &
Marketing
SUITE 1
STREAM B: ANALYTICS: DRIVING PROFIT & UNLOCKING NEW BUSINESS OPPORTUNITIES
•Managing the technical challenges, empowering the organisation by providing access to relevant, timely data
•Analytics to help detect fraud, drive efficiency gains & eliminate wastage
•Advanced analytics to drive performance and profit improvement in collections & claims, identifying new cross selling opportunities, developing new products, entering into new markets and improving
customer retention
Case
Study
Case study: Predictive & prescriptive analytics
STREAM CHAIR:
Adrian Quayle
Managing Partner Europe
Dr. Graham Maunder Head of Business Insight &
Commercial Effectiveness
Ravi Rao Financial Director &
Global PMO Leader
Prashant Dabas Senior Director – Capability
Nondas Sourlas Director of Healthcare Analytics
SUITE 3
STREAM C: BPO – ITO INTEGRATION
Integrating process and technology to drive the next level in operational efficiency
•What new tools, technologies and innovations are available to drive process improvement, greater operational efficiency and further cost reduction
•Back office transformation through technology enabled innovation
•Platform based BPO – Has the Utility based model come of age? Case
Study
Case study: Examples across F & A / Customer
Contact / IT
STREAM CHAIR:
John Hall
Founder
Vassilis Serafeimidis
Head of IT Sourcing Consulting
Tony Cavaldoro Head of Vendor Management
Suresh Kumar General Manager,
Business Platforms
Niall Quinn Strategic Supplier &
Procurement Director
1.00pm – 2.15pm
LUNCH BREAK: ATRIUM
2.15pm – 3.30pm
STREAMED SESSIONS
A
B
C
AFTERNOON SESSIONS
DANZIGER SUITE
STREAM A: ARTIFICIAL INTELLIGENCE: THE RISE OF THE INTELLIGENT VIRTUAL AGENT
As organisations look for ever more creative and efficient ways of driving operational efficiency whilst
simultaneously reducing cost and improving customer service, a new technology is rapidly evolving, one
that is set to fundamentally transform how the business world operates. Celaton and IPsoft will take you
through a journey of how this new technology works and its impact on customer service, back office and
IT functions in an organisation.
Integrating these new technologies in a seamless
manner: The challenges & learnings
•The journey from automation to digital workforce
•The use of virtual engineers to provide autonomic
IT management
•The next wave: automating knowledge work with cognitive support
•Live demonstration of “Amelia” Digital labour:
The dream becomes reality
Case studies: Using artificial intelligence for customer
service and back office transformation
Case
Study
Applying cognitive science to drive business outcomes:
(a) Charging for successful outcomes only
(b) Generating scale and efficiency, achieving better
customer service and financial performance
(c) What processes lend themselves best to this new technology?
Live
STREAM CHAIR:
Amit Badami
Founder & Director
Andrew Anderson
CEO
Frank Lansink
CEO EU
SUITE 1
STREAM B: TRANSFORMATION & VALUE CREATION: EXTRACTING THE MAXIMUM VALUE FROM THE NEXT GENERATION
OF OUTSOURCING DEALS
As many outsourcing deals come to fruition and contract renewal and supplier change are discussed, the
agenda of driving greater value from existing deals comes into focus and what can be done to drive group wide
transformation
•What was promised in the contract versus what was delivered: how to bridge the performance gap, identify and rectify stumbling blocks
•Generating additional synergies: creating better client - supplier alignment
STREAM CHAIR:
Rob Sumroy Partner
David Wyer Head of Strategic Supplier
Development
Neal Summers Group Procurement
Global IT Category Lead
3.30pm – 4.00pm
NETWORKING BREAK
•Examples from real-life contracts on value creation
•Driving business value in a multi vendor ecosystem
•Structuring contracts: driving maximum value, synergies & supplier inter-dependencies
Manish Jamthe Complex Deals Lead
Nimesh Akhauri Corporate Senior Vice President
4.00pm – 5.00pm
STREAMED SESSIONS
A
B
C
FINAL SESSION
DANZIGER SUITE
STREAM A: ROBOTIC PROCESS AUTOMATION: THE NEXT WAVE IN DRIVING OPERATIONAL EFFICIENCY & COST
REDUCTION
The coming storm: How robotic automation is set to transform back offices globally, disrupt traditional
business models and result in dramatic cost reductions
•Robotic FTE’s: Creating a “Virtual Back Office” at a lower cost, at a greater speed and unlocking the next generation of IT & BPO service models.
•How can RPA technology be seamlessly integrated into your organisation’s back office
•What are the challenges, risks, technological and operational issues
•An overview of the benefits: Price Speed Scalability Flexibility Security Low Integration costs
STREAM CHAIR:
Cathy Tornbohm
Vice President, Research
Simon Jackson
Accounts Director
Rebecca Lenthall Group Operations Manager
Pat Geary
Chief Marketing Officer
Mark Payne Global Head of
Shared Services
SUITE 1
STREAM B: THE INNOVATION AGENDA
•Using value management to drive supplier innovation
•What are the top 5 most important tools and technologies driving innovation (such as robotics, analytics and multi-channel engagement), and what impact are they having on outsourcing?
•Monetising Disruptive Innovation
Case
Study
Case studies from across industry sectors:
“Innovation in Action” and results to date
STREAM CHAIR:
Jamie Liddell Editor
Cristina Bizzi
Paul Morrison Partner
Mette Soderberg Director of Technology Innovation
5.00pm: END OF SUMMIT
VENUE:
The Mayfair Hotel, Stratton Street, London W1J 8LT
Nearest underground station: Green Park (On the Jubilee Line)
Location of Hotel: http://www.themayfairhotel.co.uk/location/maps
FOR AN INVITATION PLEASE GO TO: www.emrgind.com/register_sourcingsummit.php
OR CALL 0776 019 8360
COMPLIMENTARY INVITATIONS ARE AVAILABLE FOR END USERS / BUYERS FROM
THE FOLLOWING INDUSTRIES: BANKING / FINANCIAL SERVICES / INSURANCE /
RETAIL / MFG / TELECOMS / TRAVEL / MEDIA / TRANSPORT / PHARMA / LIFE
SCIENCES / ENERGY / UTILITIES / HEALTHCARE / OTHER
A LIMITED NUMBER OF PASSES ARE AVAILABLE AT £595 / £695 FOR SUPPLIERS /
OTHERS
WE WILL THEN SEND YOU FURTHER DETAILS REGARDING THE EVENT