Confidence in Compliant Operations

Stevinson Automotive
Confidence
in Compliant
Operations
For a number of years Stevinson Automotive operating 6 dealerships with 543
employees in Colorado, had been concerned with how to effectively manage
the increasing number of regulatory and operational requirements in their
dealerships. In the past, their paper-based processes were cumbersome and
prone to error, resulting in incomplete files and costly efforts to both maintain
By the
Numbers
and retrieve information from company records and files. Kevin Starbuck, the
Human Resources Director at Stevinson Automotive, sensed there had to be
a better way to manage these business processes and workforce activities.
He believed that technology could enable these needs. Kevin had heard
of Compli, and upon seeing how the technology could enable Stevinson
Automotive’s needs (with capabilities allowing for the dissemination of
trainings, policies and the receiving, recording and retaining of information)
determined it was what they needed. Stevinson Automotive immediately
became a customer in October of 2008. “Compli is a management system
that covers all areas of the dealership, including such requirements as
regulatory, safety, harassment, new hire orientation, and much more,” Kevin
said. “The system was easy to install and we received very good support from
Compli’s Professional Services Team. These folks really know their product.
We now have confidence in our ability to do what is required when it comes to
regulations and operations. We have eliminated the ‘brain-damage’ caused
“
In today’s workplace we are flooded with
regulatory and workforce challenges. Being
confident that we are doing the right things
transfers into time and money savings for our
company. With Compli, we know we can sleep
better at night because we have things under
control.
— Kevin Starbuck
”
Human Resources Director
by manually tracking all of
this information,” Kevin
added.
Items proccessed
25,552
Number of documents and
training materials maintained by
the Compli system
249
Compliance and Risk Management
through Effective Loss Control:
Stevinson Automotive knows that failure to follow through
on key tasks and events can expose the company to both
financial and public relations risks. Compli has helped
standardize Stevinson’s approach to compliance and risk
management while providing Kevin with key reports on
non-compliance. This accountability and persistence has
produced high compliance results for Stevinson Automotive, where 98% of compliance requirements have been met. Only
new hires represent the missing 2% of non-compliance as they work on meeting their requirements during orientation. When
hiring new employees, Stevinson has a philosophy that employees only enter the workplace once they understand and agree
to the company’s policies, take the necessary trainings for their area of responsibility, and complete other required filings.
For Kevin and his team, this happens at orientation with Compli, reducing the exposure to claims and losses which can occur
as a result of new employees not understanding their job requirements. “Compli has streamlined our new hire process by
having our new hires meet their workplace requirements before they even start their jobs,” Kevin said.
Kevin noted that their prior practices were paper and manual processes primarily aimed at supervisors and management in
only a few areas such as harassment and discrimination. Today, all Stevinson employees are managed on the Compli system,
and Kevin believes, “this has helped in the elimination of serious issues in risk management and losses. We have had a very
good year in safety and our experience modification factor is below industry averages due to our strong management focus,
great training programs, and the ease by which Compli helps us oversee these needs.”
Compli Provides a Full-Range of Benefits
Including Content, Workflow, Service, and More:
Compli’s easy-to-use web-based system, supported by premier
national content experts, provides Stevinson Automotive with
accurate forms, policies, trainings, guidelines, reporting and
many other features. “We have good disciplinary systems in
place, and with the automation on Compli and its workflow
capabilities, it has allowed us to quickly look at issues on-line
to determine actions needed. This has also helped us effectively manage our unemployment claims to be sure they are
justified,” said Kevin. Stevinson leverages Compli’s broad array of product content to continually look for ways to improve
their operations, such as the Red Flags program concerning identity theft protections, and will participate in Compli’s user
group network in the future to further their use of the system. In addition, Compli’s Professional Services team offers up
good ideas to Stevinson whenever possible, and its monthly Webinar series provides valuable industry information to
employees without them having to incur travel costs to attend conferences and meetings. Stevinson has even integrated
additional third-party trainings onto the Compli platform so they can maintain their overall accountability in workforce
compliance that the system provides through its reporting capabilities.
Improving Communications to the Entire Company:
With the Compli system, Kevin can communicate with the entire company on both business requirements and for items
needing acknowledgment. In 2010, Compli further enhanced additional items Stevinson Automotive needed to run their
business, including a Time-Off Manager which shows departmental scheduling to ensure that the company has the necessary
resources available to run their various departments. In addition Compli provided an Employee Center which has enhanced
Stevinson’s ability to make employees aware of upcoming events and important announcements, thereby establishing a
form of intranet capability they always hoped for. In addition, the updated Compli landing page will enhance Stevinson’s
ability to make employees aware of upcoming events and important announcements, thereby establishing a form of intranet
capability they always hoped for. In Kevin’s words, “Compli helps me to know with certainty that we are in good shape with
company communications including regulatory and compliance requirements. Every month I go through all departments of
the company and email our management team to be sure follow-ups on open items are taken care of. The transparency the
system offers Stevinson benefits our ability to provide strong leadership and follow-through to the entire organization.”
Increasing Company Productivity, Protection, and Profitability:
When evaluating the results of their efforts in using Compli, Kevin clearly emphasizes the “administrative efficiency and
effectiveness” factor in how the system has benefited Stevinson Automotive. Compli has not only provided the protection
they sought from a compliance, loss control, and risk management perspective, but Kevin believes it has significantly
increased the productivity of the organization. In addition to the benefits that have been previously described, Kevin is
evaluating increasing the profitability of Stevinson Auto Group through enhanced training programs for phone and floor
sales, further reducing the frequency and severity of claims, avoiding regulatory fines and penalties, lowering insurance
costs, and more. “In today’s workplace we are flooded with regulatory and workforce challenges. Being confident that we are
doing the right things transfers into time and money savings for our company. With Compli, we know we can sleep better at
night because we have things under control,” Kevin concluded.
About Compli
Compli’s web-based solution follows this simple process:
•
Adopt Policy — Document and demonstrate that the right policies are in place for every aspect of your
organization.
• Distribute — Document that those key policies have been distributed and acknowledged by all employees.
• Train & Assess — Ensure not just acknowledgement but understanding of key areas of liability such as
discrimination and money laundering.
• Investigate — Promptly investigate issues when they do arise.
• Enforce Consistently — Ensure equal treatment for all employees across all departments and locations.
• Report & Evaluate — Know your level of compliance, and learn what isn’t working to take proactive,
preventative measures.
Compli is headquartered in Portland, Ore., with regional offices across the United States. Serving over 1,700 client locations in
50 states, and managing over 225,000 employee personnel files, Compli is the nation’s leading provider of on-demand HR and
compliance management software. Compli’s web based platform simplifies workforce and compliance management throughout
the entire employment lifecycle by automating the distribution and tracking of policies, forms and trainings. Compli standardizes
key business processes, creating actionable information and intelligence to drive productivity, reduce risk and increase profits. For
information on Compli, a product demonstration, or the latest Compli news, visit www.compli.com or call 1-866-294-5545 toll free.
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