Q4_REF GUIDE.qxd

Transcription

Q4_REF GUIDE.qxd

SkyTeam
Reference Guide 2010
Issued in August
N.B:
1. This Reference Guide is issued in three formats: printed booklet, printable PDF and
interactive PDF (clickable); moreover, it is also accessible at SkyPlace.
2. We intend to issue a revised and updated Reference Guide once per year. Please keep this
in mind while using it. If you think you do not have the latest version please contact the
SkyTeam Support Desk at your airline or your SkyTeam manager.
Welcome
Dear SkyTeam Colleagues,
The following Reference Guide represents an in-depth overview of the most important
aspects of our SkyTeam members’ operations and respective customer benefits.
SkyTeam has reached a special milestone in 2010, with our 10-year anniversary.
The success and steady growth of the Alliance could not have happened without
your support and commitment. For this, we would like to extend our sincere thanks
to all of you.
Your continued enthusiasm and contribution are key to the success of SkyTeam
and each of its 13 members. You will notice that our two newest members, Tarom
and Vietnam Airlines, are included here, as we have expanded further into the
important Asian and Eastern European markets.
Please familiarize yourself with each section of the Reference Guide. We also
ask that you regularly check for updates of your own airline’s guidelines as items
continue to change and evolve. If you have any input that will help us improve future
versions, including whether the information included should be changed or made
available differently, please send your comments to Ms Alessandra Lucheschi
([email protected]).
As a frontline colleague, you are very often the provider of a great first impression for
each airline, which helps to create the Seamless SkyTeam Experience we continually
strive to deliver.
Please accept our sincere appreciation for helping us care more about each customer!
Marie-Joseph Malé
Managing Director
SkyTeam
1
FFP
Frequent flyer cards
Frequent flyer benefits
p4
p4-9
p10
Lounge access
In-flight Service
p11
Customer Care
p12
Rerouting and
Endorsement
p12
Involuntary
p12
Voluntary
p12
Hub Maps
p13
Airport
Customer Service
p34
Seamless procedure
p34
Bag irregularities
Lost ticket application
Glossary
2
p35
p36
SkyTeam
3
FFP
Elite Plus
4
Elite Plus
5
FFP
Elite
6
Elite
7
FFP
Base Member
8
Base Member
9
FFP
Frequent flyer benefits
SkyTeam
Elite
•
Priority Check-in
SkyTeam
Elite Plus
•
Preferred Seating
•
•
Priority Boarding
•
•
Priority Reservation Waitlist
•
•
Priority on Airport Standby Listings
•
•
Elite Qualification Miles
•
•
Priority Baggage Handling
•
SkyTeam Lounge Access with a guest,
whatever the Class of Travel may be*
•
Guaranteed Reservation on Sold-Out Flights**
•
* SkyTeam lounge access when travelling on or connecting to/from a same-day international flight operated by one of the SkyTeam airlines.
** Guaranteed full coach class reservation on long-haul SkyTeam flights for Elite Plus members
with 24 hours’ advance notice (consult your SkyTeam airline for flight restrictions).
Lounge access
Complimentary access to more than 400 lounges worldwide.
• Elite Plus passengers:
SkyTeam Elite Plus Frequent Flyers, travelling in any class of service, have access to all of
the member airlines’ lounges when they are travelling on or connecting to/from a same-day
international flight operated by one of the SkyTeam airlines. They are allowed one guest
(travelling on a SkyTeam flight too).
A valid Elite Plus membership card is required for admittance.
• Elite passengers: SkyTeam Elite and Base Member levels do not have access if travelling in Y class.
• First & Business passengers:
Lounge access is permitted for all First or Business Class passengers, departing on or connecting
to/from a same day international flight operated by a SkyTeam airline. Business or First Class
boarding pass is required for admittance.
10
• Priority
During peak periods access can be limited. SkyTeam Elite Plus passengers will have priority
over premium cabin customers.
• Billing
Each lounge is responsible for tracking the appropriate SkyTeam customers for billing purposes.
In-flight Service
• On-board announcements:
All departure and arrival announcements include a reference to the SkyTeam alliance and
code-share partner airline(s).
• Languages on-board:
English spoken on all flights, as well as the language of origin and destination on long-haul
flights (6 hours and more), via in-flight staff or via pre-recorded audio/video announcements.
• Warm and friendly service:
Cabin crew personalizes the various offers with a smile, always making eye contact when
greeting customers.
• Clean cabin environment:
The cabin is tidied regularly by the crew. When moving through the cabin, the cabin crew
collects cups, glasses and other in-flight service items.
• Elite recognition:
Flight attendants should recognize, in priority order, SkyTeam Elite and Elite Plus customers
on-board. SkyTeam tier level is indicated on the passenger information lists (PIL). Recognition
service is applicable in priority to Premium class.
• In-flight customer surveys:
Support and distribute SkyTeam Customer Satisfaction Surveys (invitation cards, questionnaires
etc.) on-board accordingly to the SkyTeam agreements.
• On-board media: All SkyTeam carriers jointly display the SkyTeam Customer Benefits in–flight video.
• All SkyTeam flights are smoke-free
11
Customer Care
• Processing of claims: Customer correspondence will be handled by the receiving carrier,
regardless if it is the operating or marketing carrier, unless the following exceptions are involved:
personal injury, legal issues, disability, an employee’s name of a SkyTeam airline specifically
mentioned in the passenger letter, and/or damaged/loss/pilfered baggage (last operating carrier).
In these instances, the operating carrier of the carrier whose employee is mentioned, as
appropriate, will be responsible for processing the passenger’s letter.
• Response time: Each airline will respond to customer correspondence from SkyTeam Elite
and Elite Plus passengers within 9 calendar days, and within 30 calendar days for all other
passengers. A copy of the passenger’s letter and the airline’s response may be sent to the
marketing / operating carrier as appropriate.
• Compensation: SkyTeam coordinates its customer care procedures so that passengers will
receive the same high standard of customer care from all airlines. These procedures define
the responsibilities of each airline to avoid double processing claims on code-share flights.
Rerouting and Endorsement
Involuntary:
Endorsement is no longer needed between SkyTeam members to reroute the
connecting customers to their final destination on code-share flights whether they are on beyond
or on trunk flights. The following guidelines apply to all SkyTeam ticketed passengers including
FF award tickets (excluding non-rev and AD/ID tickets). Passengers impacted by IROPS are no
longer required to return to issuing/plated carrier for endorsement on IROP ticket change.
During IROP situations in beyond gateways, extend present waiver agreement to final destination
provided passengers are rerouted in following priority:
• On the original operating carrier, or
• On another SkyTeam carrier which is party to this agreement, or
• On a non-SkyTeam carrier (upon passenger request with Elite/Elite Plus/First Class/Business
Class passengers).
Voluntary:
For passenger transportation documents issued in connection with block space
code-share flights (i.e. trunk routes), passengers ticketed to travel on one party’s allotment shall
not be included on the other party’s allotment without proper endorsement.
Proper endorsement shall state “endorsed to XX by XX”. In cities where both carriers operate,
the endorsement must be validated by the applicable carrier endorsement stamp. Tickets lifted
under the terms of this agreement shall be settled at the fare collected, subject to application
of any bilateral settlement terms.
12
Hub Maps
AMSTERDAM
Amsterdam Airport Schiphol
www.schiphol.nl
13
Hub Maps
ATLANTA
Hartsfield-Jackson Atlanta International Airport
www.atlanta-airport.com
14
Hub Maps
BEIJING
Beijing Capital International Airport
www.bcia.com.cn
15
Hub Maps
BUCHAREST
Henri Coanda International Airport
www.otp-airport.ro
16
Hub Maps
CINCINNATI
Cincinnati/Northern Kentucky International Airport
www.cvgairport.com
17
Hub Maps
DETROIT
Detroit Metro Airport
www.metroairport.com
18
Hub Maps
GUANGZHOU
Guangzhou Baiyun International Airport
www.baiyunairport.com
19
Hub Maps
HANOI
Noi Bai International Airport
www.nacorp.com.vn
20
Hub Maps
HO CHI MINH CITY
Tan Son Nhat International Airport
www.sac.vn
21
Hub Maps
MADRID
Madrid-Barajas Airport
www.aena.es
22
Hub Maps
MEMPHIS
Memphis International Airport
www.mscaa.com
23
Hub Maps
MEXICO CITY
Benito Juárez International Airport
www.aicm.com.mx
24
Hub Maps
MINNEAPOLIS SAINT PAUL
Minneapolis-Saint Paul International Airport
www.mspairport.com
25
Hub Maps
MOSCOW
Sheremetyevo International Airport
www.svo.aero
26
Hub Maps
NAIROBI
Jomo Kenyatta International Airport
www.kenyaairports.co.ke
27
Hub Maps
NEW YORK
John F. Kennedy International Airport
www.panynj.gov/airports/jfk.html
28
Hub Maps
PARIS
Paris-Charles de Gaulle Airport
www.aeroportsdeparis.fr
29
Hub Maps
PRAGUE
Prague Ruzyne Airport
www.prg.aero
30
Hub Maps
ROME
Leonardo da Vinci-Fiumicino Airport
www.adr.it
31
Hub Maps
SEOUL
Incheon International Airport
www.airport.kr
32
Hub Maps
TOKYO
Narita International Airport
www.narita-airport.jp
33
Airport Customer Service
Seamless procedure
• Gate announcements
Each airline will include a specific SkyTeam and code-share partner announcement in gate
announcements.
• Denied Boarding Compensation and downgrades on “free flow” code-shared flights
First rule: solicit volunteers from all customers.
In the event a flight or particular class (F, C or Y) is oversold, involuntary upgrades/downgrades
and involuntary denied boarding are to be selected, whenever possible, from the operating
carrier’s ticketed passengers.
Bonus and compensation: operating carrier rules apply to all customers.
• IROPS
Anything that causes a flight to deviate from the planned schedule, not including major weather
disruptions or airport closures.
Amenities: Differentiated amenities are offered to premium cabins, SkyTeam Elite and Elite
Plus frequent flyers.
In case of rerouting: 1. reroute on operating carrier,
2. on SkyTeam member,
3. on another carrier upon passenger request.
• Flight cancellation
Flight cancellation less than 24 hours prior to departure: Operating carrier rules apply to all
customers. Operating carrier will protect passengers to furthest known downline city.
The operating carrier will handle irregular operations that occur within 24 hours.
Possible exceptions depending on existing code-share agreement.
Flight cancellation more than 24 hours prior to departure: Rebooking done by marketing carrier
will assist marketing carrier customers.
24-hour rule depends on existing code-share agreement between carriers.
Bag irregularities
Bags
Files are opened under last operating carrier who is responsible for cost including OPE (Out of
Pocket Expenses) and bag delivery.
34
Out of Pocket Expenses:
SkyTeam Baggage Service “Out of Pocket Expenses” procedure provides immediate payment
for delayed bags based on information provided by last operating carrier (unless passenger
requests claim to be handled by the marketing carrier). Discretion must always be used based
on the situation/needs of each customer, and RON (Remain Over Night) kit issuance applies for
delayed bags when following conditions are met:
• the customer is not at his/her place of residence.
• baggage is not announced by a forwarding message within 24 hours for long-haul flights
(international flight of 6 or more hours) and within 4 hours for non long-haul flights.
Itinerary must be for international travel (not including stopovers)
Alternatively to all SkyTeam Elite/Elite Plus & Premium Cabin passengers (P, F, J, C), cash
advance compensation is given in some entirely exceptional cases.
Lost ticket application
The SkyTeam process only applies to partially used tickets. City pair booking class and cabin must
be same as original (lost) ticket. Original ticketing carrier and carrier providing LTA assistance must
be SkyTeam carriers. Tickets issued by SkyTeam carriers may be identified by the 1st three digits
(i.e.) AM-139 AF-057 AZ-055 OK-064 DL-006 KL-074 KE-180 SU-555 CZ-784 UX-996 KQ-706
VN-053 RO-938.
Customer must be referred to original ticketing carrier if present at a given airport for faster service.
For example: ICN KE XATL DL MIA DL XATL KE ICN.
• If a passenger lost his/her ticket in MIA, they may contact DL office in MIA in order to reissue
the replacement ticket.
• DL agent calls KE STSD (SkyTeam Support Desk) to ask about lost ticket details.
• When complete information is shown in OSI or provided by the KE STSD, DL agents issue the
replacement ticket and fill out the DL LTA form for the passenger and collect the lost replacement
charge as KE rules.
• If DL agents cannot receive ticket details from KE STSD, they sell new ticket MIA DL XATL KE
ICN and inform the passenger to refund his/her new ticket to OTC.
Original carrier should use OSIXXSKYT to provide information.
35
Glossary
• ATI:
Anti Trust Immunity. Authorization to coordinate
schedules, fares, initiatives and share revenue
produced in market regardless of which carrier
is operating the flight.
• Operating carrier:
Airline that operates the flight and allows a
code-share partner to market its two letter
code and sell seats on its flight.
• OPE:
Out of Pocket Expenses for delayed bags.
• ATO:
Airport Ticket Office
• Beyond:
Destinations/market routes that feed to or
from a hub or gateway market.
• Block space agreement:
Code-share marketing carrier purchases a
specified number of seats from the operating
carrier and sells.
• Code-share:
An agreement between two airlines that
allows one carrier to use its two letter airline
code to purchase and market seats aboard
an aircraft operated by another carrier.
• CTO:
City Ticket Office
• Free flow:
An automation program in which the operating
and marketing carriers in a codesharing relationship exchange inventory and availability.
• Marketing carrier:
Non-operating carrier that puts its two letter
code on a partner’s flight and sells them as its
own (two letter code written on the ticket).
36
• STSD SkyTeam Support Desk:
The Support Desk of each airline has the
following assignments:
- Answer frontline staff of other SkyTeam
airlines on questions related to: its airport
services, its products, its fare conditions,
its frequent flyer program rules.
- Change PNR on request.
- Authorize ticket changes with or without
additional collection.
- Apply specific services to Elite or Elite Plus
passenger such as guaranteed Y booking.
• Tier level:
Frequent Flyer status (i.e. Tier 1 is Elite and
Tier 2 is Elite Plus).
• Trunk route:
The code-share operated flights which operate
to/from the two partners’ home countries.
Member
Airlines
37
FFP
p40
p40
Program name
p41
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
Preferred seat
p42
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p43
p43
Alliance display
Seat assignment
PNR view
functionality
UMNR
p44
Lost ticket
application
Pets
38
Bag Acceptance
p46
Travel Classes
p47
39
FFP
Elite Plus
Elite
Base Member
40
Program name:
Award ticket:
Upgrade:
Aeroflot Bonus
Each partner offers passengers the possibility to earn and spend miles on
any member airline’s own flights carrying the SkyTeam code.
Upgrade is possible on any SkyTeam operated flight.
Award upgrade is NOT TRANSFERABLE.
Excess bag:
No.
Free extra bag allowance:
Free extra baggage allowance is valid for Aeroflot Bonus members on SU operated flights.
Free extra bag allowance in weight/piece concept:
• Silver + 10 kg or 1 p.c.
• Gold + 20 kg or 2 p.c.
Modification of an award ticket:
Rebooking – 20 Euros, if made within 7 days prior to departure;
Rerouting (change of destination within the same time zone) – 35 Euros.
No duplicate if lost OR STOLEN.
Guaranteed seat:
Aeroflot Bonus Gold members/SkyTeam Elite Plus members will be guaranteed a confirmed
Economy Class reservation on any SkyTeam-operated long-haul flight worldwide - including
sold-out flights. The reservation must be made at least 24 hours prior to departure and a full
coach fare ticket purchased. In case there are no seats available in Y class on long-haul flights
for a SkyTeam Elite Plus member, PNR with a waitlist in Y booking class should be transmitted
to the queue 56 of the control centre JQQ.
Priority check-in:
Elite/Elite Plus members and Business Class passengers can use Business Class check-in
counter.
41
FFP
Preferred seat:
Yes, “selected seating” service for Elite/Elite Plus passengers.
Reservation waiting list priority:
If desired class of service is not available at the time of booking, SkyTeam Elite/Elite Plus members
will be given priority status on the reservation waitlist, provided waitlists are accepted in
desired class.
Priority boarding:
Priority boarding is applied to Elite/Elite Plus members.
42
Sales and Ticketing
Reservation class of service:
•
•
•
•
J: J-C-D-O-Z
FFP: O
Y: Y-S-B-M-H-K-X-V-T-Q-W-L-U-G-N-E
FFP: X
Alliance display:
*S: select all SkyTeam network flights
Input: 1 DATE ITINERARY ¥ /*S
Example:125SEPCDGSVO¥/*S
Seat assignment:
Display seat map without PNR: 4G*SU111Y12JULSVOSXF
For code-share flights the response is: Message not found.
Display seat map on PNR:
4g1*, where 1 is a segment number, then request the seat: 4G1/12A-1.1.
PNR view functionality:
PNR View implemented by all SkyTeam partners. This tool allows SU agents to view a PNR booked
in the computer system of a SkyTeam airline.
At the same time all SkyTeam partners can display PNR booked in SU reservation system (Sabre).
Visible fields: Name, Contacts, OSI, Flight segment, SSR (Special meals, FQTV, Oths),
Confirmed seat number.
ATTN: PNR displayed cannot be modified (check with partners' Support Desk)
• retrieve by airline code + PNR reference: @QXX/DPTBVC (XX: airline code)
• retrieve by airline code + flight number + date + passenger name:
• @QXX/*894/14MAR-SMITH (XX: airline code).
Exception : to retrieve NW PNR instead of @QXX goes @NWA
43
Sales
and Ticketing
UMNR:
• Age Requirements
5-11 years old (included), until 16 on parents' request.
• Fees/Fares:
5-11years old (included) - mandatory - Full Fare plus 40 Euros fee per leg.
12-15 years old (included) - optional - Full Fare plus 40 Euros fee per leg.
• Accompanying adult: must be not younger then 18 years old.
• Extra service on parents’ request in case of transfer:
Up to 3 hours - beverages and hot drinks offer - 5 Euros;
From 3 up to 6 hours - hot meal service - 20 Euros.
• Restrictions:
According to Russian law, for UMs under 18 years old – Russian citizens have to provide
notarized agreement from parents, guardian or trustees for leaving Russian Federation.
If period of expected stay abroad exceeds 3 months, this agreement has to be notarized by
the trusteeship body.
This rule is applicable only in the case of leaving Russian Federation.
Lost ticket application:
Fee amount to be collected - 100 Euros for international flights;
50 Euros – for domestic flights
Pets:
• PETS in cabin: Requests for transportation of pets must be made 36 hrs prior to departure
and must be confirmed by the carrier.
The quantity of transported animals is limited - no more than 2 pets per cabin and no more
than 4 pets per plane.
Weight of the animals and birds including weight of containers (cages) and food is not included
in free baggage allowance, except for guide-dogs.
Passenger should present a certificate issued by competent authorities and other documents
required by veterinary authorities of any country to which, from which or through which pets
are transported.
Weight of the container with animal must not exceed 8 kg and sum of three dimensions 115 cm
in case of transportation in the cabin and 50 kg and sum of three dimensions 203 cm in case
of transportation in the baggage hold.
44
• AVIH: Passenger must provide a container of the proper size for transportation in the baggage
hold, allowing the animal to stand up at full height. Container must be locked properly.
Maximum dimensions of container must not exceed 158 cm in total, maximum weight – 50 kg.
In case of exceeding maximum dimensions (but no more then 203 cm in total), an additional
request must be made and confirmed by the carrier.
Only one animal per container is allowed.
45
Bag Acceptance
• Weight concept
Baggage allowance: •
•
•
•
•
Business class, President and Premier - 30 kg;
Economy class – 20 kg;
For infant free baggage allowance is 10 kg
Extra 10 kg - for Aeroflot Bonus Silver card-holders
Extra 20 kg - for Aeroflot Bonus Gold card-holders.
• Piece concept
Baggage allowance:
• Business class is allowed to carry 2 pieces of baggage with maximum weight 32 kg each.
Sum of three dimensions of each piece must not exceed 158 cm.
• Economy class is allowed to carry 2 pieces of baggage with maximum weight 23 kg each.
Sum of three dimensions of each piece must not exceed 158 cm.
• For infants free allowance is 1 piece of registered baggage with maximun weight 10 kg.
Sum of three dimensions must not exceed 115 cm.
• 1 bag - for Aeroflot Bonus Silver card-holders.
• 2 bags - for Aeroflot Bonus Gold card-holders.
• Cabin baggage
• Business class – 1 piece, maximum weight - 15 kg;
• Economy class – 1 piece, maximum weight - 10 kg.
Weight of cabin baggage is not included in free baggage allowance.
Maximum 3 dimensions of one piece of cabin baggage - 115 cm (55x40x20 cm) regardless
of class of service.
In addition to the cabin baggage allowance, passenger can take one of the following items
into the cabin:
• a coat, cloak or blanket;
• an umbrella or a walking stick;
• a lady's bag/man’s case;
• food for the baby and a baby carry-cot;
Please specify, that child stroller is carried as checked baggage in excess of free baggage
allowance.
• invalid chair and/or crutches (if needed);
• photographic camera;
• a laptop
46
Travel Classes
• PRESIDENT: Business class on long-haul flights (over 6 hrs) on B767 and A330.
• PREMIER: Business class on medium-haul flights (2-5 hrs) on A319, 320, 321.
• Business class: on Il 96, TU 154.
• Economy class: on Il 96, TU 154.
47
FFP
p50
p50
Program name
p51
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
Preferred seat
Reservation waiting
list priority
p52
Priority boarding
Sales and
Ticketing
Reservation
class of service
p53
p53
Alliance display
Seat assignment
PNR view
functionality
UMNR
p54
Lost ticket
application
Pets
48
p55
Bag Acceptance
p56
Travel Classes
p57
49
FFP
Elite Plus
Elite
Base Member
50
Program name:
Award ticket:
Club Premier
Upgrade:
Club Premier members only on AM-coded AM-operated flights and complimentary upgrades for
elite members on AM-coded DL-operated flights within North America.
Excess bag:
Not allowed.
No free extra bag allowance.
Before ticket issue: changes are allowed without a fee.
After ticket issue: 150 MXP + IVA for domestic routes and 25 USD + IVA for international routes.
Guaranteed seat:
Confirmed Economy Class reservation on any AM-operated flight, full fare Y ticket, the space
must be requested at least 24 hours before departure.
Priority check-in:
SkyTeam Elite and Elite Plus may check-in at Premium Class counters.
Preferred seat:
Yes, on any AM-operated flight.
51
FFP
Passengers are identified automatically with Elite status transfer and ranked accordingly.
Priority boarding:
Premium Class passengers along with SkyTeam Elite Plus and Elite are invited to board first or
at their own convenience.
Passengers are required to present SkyTeam Elite/Elite Plus membership card.
52
Sales and Ticketing
•
•
•
•
J: J-A-D-R
J/FFP: C
Y: Y-B-M-S-K-Q-N-W-P-H-X-T-L-V
Y/FFP: U
Alliance display:
*SKY: select all SkyTeam network flights: A 01JUL MEXSVO-*SKY
Seat assignment:
>6-*8702/07JULCDG.<
If answer is:
SEAT DISPLAY NOT AVAILABLE FOR DATE PLS REFER TO AF7702 /Y/07JULCDGNCE
Display AF seat map with the operational flight number: 6-*7702-AF/CDG.Y/NCE
Available seats are recognized by a letter (except E "exit" rows)
6-A1#NW Answer: *FLT OP BY AF-ASA PENDING.
Close and recall: ER, IR.
• Is available for all SkyTeam partners. PNR View is a tool used to view a PNR booked in the
computer system of a SkyTeam airline.
• Visible fields: Name, Contacts, OSI, Flight Segment, SSR (Special Meals, FQTV, TKNE, Oths.).
ATTN: PNR displayed cannot be modified (check with partners’ Support Desk).
• Retrieval by PNR reference + airline code: *LMTRS4@XX (XX airline code)
• Retrieval by flight number + date + board point + passenger name:
XX7702/20JULCDG-DIAZ@XX (XX airline code).
53
Sales
and Ticketing
UMNR:
• Supervision and Acceptance
Service includes greeting the child at the airport, escorting them to the aircraft, in-flight
supervision, escorting them between connecting flights, supervision by dedicated ground
personnel and escorting them to parents or guardians within the airport facilities. UMNR service
is provided on direct and connecting flights, as long as connection does not imply changing
airports within a city; code-share flights are included.
Under 3 years old: must be accompanied by an adult of at least 18 years old.
Between 3 and 5 years old: must be accompanied by a 13 years old (or older).
Between 5 and 14 years old: UMNR service is provided.
Between 14 and 18 years old (21 for US citizens): optional UMNR service may be provided upon
request.
• Minimum age for accompanying adult: 18
• Restrictions:
Transfer between 2 airports of the same city is not permitted.
UMNR service is not permitted when itinerary includes connections to airlines with which AM
does not operate codeshare flights.
UMNR must be checked-in at least 2 hrs and 30 min before time of departure.
Time between connecting flights must be at least 75 minutes.
• Fees:
Domestic flights – $350 MXN / each segment, fee is for each UMNR, even though the PNR
includes more than one.
International flights – $100 USD / each segment; fee is for each UMNR, even though the PNR
includes more than one.
In process.
54
Pets:
• AVIH: All AVIH (including PETC) must travel in the cargo hold of the aircraft in an appropriate
cage lined with absorbing and leakproof material and locked. AVIH are not included in the free
baggage allowance, and the corresponding fee must be paid. AM will only accept dogs, cats
and domestic birds and they must be checked in the load compartment. All other animals
must be transported and checked in as cargo. For connecting flights, operating carrier
policies apply. Contact SkyTeam Support Desk for additional support on connecting partners.
• Certificates: Cats and dogs may travel with a sanitary certificate within Mexico. Other animals
require local sanitary certificates from SAGARPA.
For international travel, corresponding authorities from the destination country must issue
health certificates for any AVIH. Quarantine measures must be observed when necessary.
• Charges:
> Domestic flights: $45
> International flights: •
•
•
USD PLUS TAXES
from/to Europe and South America $120 USD PLUS TAXES
from/to United-States $90 USD PLUS TAXES
from/to Asia $220 USD PLUS TAXES
• Service Animals:
• Certified, professionally trained service animals which assist customers with disabilities:
In some cases, a certificate stating that the animal is trained to assist the customer with
disabilities may be requested. These animals can travel on board next to the customer with
disabilities.
According to applicable Health and Aviation regulations, transportation of animals in the
passenger cabin is only allowed for guide dogs and some service animals accompanying
customers with disabilities. Animals that may pose a threat to the health or safety of the
passengers and crew are not permitted, such as reptiles, ferrets, spiders, rodents, ponies,
pigs and/or monkeys that because of their size or health restrictions cannot be admitted in
the passenger cabin.
• Service Animals travelling with a passenger with disabilities must be vaccinated, clean and
on a leash. If you are travelling with a service animal, you must provide a certificate in your
doctor’s letterhead paper, stating that you require the services of this animal due to your
treatment. The certificate must be issued no more than a year before your travel date. You
must also consider that your service animal must fulfill requirements that are applicable to
your itinerary.
• Charges: Transportation of Service Animals is free of charges.
55
Bag Acceptance
• Complimentary baggage allowance
PNR CLASS
DESTINATION
FROM/TO
NATIONAL
USA
CENTRAL AMERICA
EUROPE
SOUTH AMERICA
(except Peru)
PERU
ASIA
J
A, D, R, C, O
Y, B, M, S
E, Z, K, Q, N, H, X, T
I, V, L, W, P, G, U
1 piece
2 pieces
2 pieces
1 piece
1 piece
30 kg. total
30 kg. total
25 kg.
25 kg.
25 kg.
2 pieces
2 pieces
2 pieces
1 piece
1 piece
32 kg/70 lb e/p
32 kg/70 lb e/p
23 kg/50 lb e/p
23 kg/50 lb
23 kg/50 lb
2 pieces
2 pieces
3 pieces
2 pieces
2 pieces
32 kg/70 lb e/p
32 kg/70 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
2 pieces
2 pieces
3 pieces
2 pieces
2 pieces
32 kg/70 lb e/p
32 kg/70 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
3 pieces
3 pieces
3 pieces
2 pieces
2 pieces
32 kg/70 lb e/p
32 kg/70 lb e/p
23 kg/50 lb e/p
32 kg/70 lb e/p
32 kg/70 lb e/p
3 pieces
3 pieces
3 pieces
2 pieces
2 pieces
32 kg/70 lb e/p
32 kg/70 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
3 pieces
3 pieces
3 pieces
2 pieces
2 pieces
32 kg/70 lb e/p
32 kg/70 lb e/p
32 kg/70 lb e/p
32 kg/70 lb e/p
32 kg/70 lb e/p
INTERNATIONAL ROUTES COMBINATION
USA - BRAZIL - USA
ALL EXCEPT
USA - BRAZIL - USA
3 pieces
3 pieces
3 pieces
2 pieces
2 pieces
32 kg/70 lb e/p
32 kg/70 lb e/p
32 kg/70 lb e/p
32 kg/70 lb e/p
32 kg/70 lb e/p
3 pieces
3 pieces
3 pieces
2 pieces
2 pieces
32 kg/70 lb e/p
32 kg/70 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
23 kg/50 lb e/p
*** Maximum total measurement (length+width+height): 62 inches/1.58 cm. ***
• Passengers travelling with infants
One stroller, bassinet or baby carrier weighing a maximum of 44 lbs/20 kg and mesuring a
maximum of 45 inches/1.15 cm (length+width+height) folded is permitted at no extra charge.
• Carry-on
1 piece not exceeding 10 kilos/22 lbs and 1.15 m (45 in).
In addition to a portfolio or handbag or laptop computer.
56
Travel Classes
• Clase Premier: Business First Class.
• Clase Turista: Coach Cabin.
57
FFP
p60
p60
Program name
p61
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p62
p62
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
p63
Pets
58
Bag Acceptance
p64
Travel Classes
p65
59
FFP
Elite Plus
Elite
Base Member
60
Program name:
Award ticket:
Flying Blue
Upgrade: Flying Blue Miles on UX/AF/KL/KQ/DL/AM/OK/SU/AZ/KE/RO/VN – operated flights only.
Excess bag:
Yes on UX/AF/KL/KE/KQ/SU – operated flights only.
Flying Blue Elite and Elite Plus benefits on Air Europa 1 piece
23 kg/50 lbs (SE, GE and PE).
Before ticket issued, changes are not charged.
After ticket issued, before or after departure, flight/date/route changes: 40 Euros.
Free of charge if Flex Award ticket. Miles recredited at member’s request.
Clearance and rules will be given by the Support Desk of issuing airline (AF/KL).
The Support Desk could use OSXXSKYT to specify rules and fee appliance.
Change of origin/destination are possible only by the issuing airline desk.
Guaranteed seat:
Air Europa offers this benefit to Elite Plus members in full fare Y ticket, at least 24h before
departure and to Elite members in full fare Y ticket, at least 7 days before departure.
Priority check-in:
Preferred seat:
Business class counters.
Yes. Selected Seating Service.
Priority boarding:
Passengers are identified automatically with Elite
status transfer and ranked accordingly.
Elite and Elite Plus members may board first, or at their own convenience.
To benefit, passengers are required to present SkyTeam Elite/Elite Plus
membership card.
61
Sales and Ticketing
•
•
•
•
•
F: C-D
F/FFP: Z
J: I
JY: Y-S-K-V-M-B-R-U-W-O
Y/FFP: A
Alliance display:
*S: select all SkyTeam network flights: AN*S01SEPPMIFRA
Seat assignment:
24 hours before departure.
• Yes, available for all. PNR View is a tool used to view a PNR booked in the computer system of
a SkyTeam member. AF, KL, UX, KQ and OK are Amadeus system users.
Visible fields: Name, Contacts, OSI, Flight segment, SSR (Special meals, FQTV, Oths),
• Retrieval by airline code + PNR reference: DP XXBL6KX7 (XX: airline code).
• Retrieval by flight number + date + itinerary(optional) + passenger name
DP XX1740/01FEB DCALGA - SMITH/J (XX:airline code).
UMNR:
Child escorted onto the flight, introduced to the flight attendant, and escorted between connecting
flights.
Upon arrival, dedicated ground personnel will meet them and escort them to parents or guardians.
Request must be made 48 hours before departure.
62
5-11 years old: 20 Euros per sector on domestic non-stop flights, 30 Euros per sector on
European, Middle East, Africa and long-haul flights and 60 Euros per sector for connecting
flights.
12-17 years old: fee to be collected on a voluntary basis.
• Minimum age for accompanying adult: 18 unless being the own parents of the child(ren).
• Restrictions: No seat allocation in Emergency Exit rows.
Pets:
Collection fee: 50 Euros, in USA 100 USD.
Request for AVIH or PETC shall be made 48 hours prior to departure.
• AVIH: Operating carrier rules apply.
Contact operating airline’s Support Desks for information.
Dogs considered potentially dangerous in accordance with Royal Decree 287/2002, of
22 March, developing Law 50/1999, of 23 December, about the legal patterns on the
tenance of potentially dangerous animals, shall be adequately muzzled to avoid any
damage to the structure of the container or causing bodily harm to persons, strangers
to the animal, that may need to handle the animal.
• PETC: Only dogs, cats, birds other than birds of prey, fish, aquarium turtles and some
rodents such as hamsters, guinea pigs or rabbits are permitted, maximum weight
animal + container (55x35x25 cm = 8 kg).
Acceptance is limited.
63
Bag Acceptance
• Piece concept
Short and medium haul: “C” Class 2 pieces 23 kg (50 lbs) each and “Y” Class 1 piece 23 kg
(50 lbs).
Long-haul: “C” Class 3 pieces 23 kg (50 lbs) each, “Y” Class (full fare) 2 pieces 23 kg (50 lbs)
each and “Y” Class (other fares) 1 piece 23 kg (50 lbs).
Infants with no seat are entitled to same allowance as adults.
• Carry-on
> In Club Business class
1 item + 1 smaller sized item + 1 accessory (handbag, coat, attaché case, camera, umbrella
or laptop computer with a maximum thickness of 15 cm)
total weight = 14 kg (short or medium haul) and 18 kg (long haul), maximum dimensions
55x35x25 cm.
> In Economy
1 item + 1 accessory (bag, handbag or laptop computer with a maximum thickness of 15 cm)
total weight = 10 kg, maximum dimensions 55x35x25 cm.
64
Travel Classes
• Club Business
• Economy
65
FFP
p68
p68
Program name
p69
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
p70
Guaranteed seat
p71
Priority check-in
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p72
p72
Alliance display
Seat assignment
PNR view
functionality
UMNR
p73
Lost ticket
application
Pets
66
Bag Acceptance
p74
Travel Classes
p75
67
FFP
Elite Plus
Elite
Base Member
68
Program name:
Flying Blue
Participant Airlines:
Award ticket:
AF/KL/UX/KQ/RO/SB
Upgrade:
a) Flying Blue internal Upgrade benefit on UX/AF/KL/KQ/RO/SB operated flights only.
b) SkyTeam FFP mileage upgrade available to all SkyTeam FFP members (excluding
AZ/MilleMiglia members). Eligible itineraries must include at least one international countryto-country flight operated by a SkyTeam member airline. KQ, UX and AZ-operated flights are
excluded.
Excess bag:
Yes on UX/AF/KL operated flights only.
Flying Blue benefits on UX/AF/KL/KQ operated flights (for
KQ, operated flights from AMS to NBO only).
Weight concept
Piece concept
AF doesn't apply the weight concept rule
anymore since April 1st 2010.
1 additional piece of baggage not exceeding
23 kg for Elite and Elite Plus customer whatever
the class of travel is.
69
FFP
Modification of an award ticket
Immediate re-issuing for electronic tickets.
• Re-issuing at Air France / KLM counters exclusively for paper tickets.
• Modification is submitted to an immediate new reservation.
Description
Fees
Before issuance
Modification or cancellation
No fees
After issuance,
before departure
Modification on flight number, date and
destination in the same award zone
• 45 euros per ticket or 70CAD for
Canada, or 70USD for USA, Central
America, South America (or equivalent of
45 € in local currency) for a modification
or cancellation
• If booked on SkyTeam, modification
allowed on any other SkyTeam flight
• New reservation must be immediate
• Miles recredit (plus taxes) allowed at
member’s request
After issuance,
after departure
Modification on flight number and date
• no fees on Flex award
• If booked on SkyTeam, modification
allowed on any other SkyTeam flight
• 45 euros per ticket or 70CAD for
Canada, or 70USD for USA, Central
America, South America (or equivalent of
45 € in local currency) for a modification
or cancellation
• New reservation must be immediate
• no fees on Flex award
• No change of route
• Miles recredit (plus taxes) allowed at
member’s request only if the award
ticket is composed of AF, KL or UX
segments
After return
If the trip has not been made, award ticket is not valid anymore.
AF KL webawards
Modification or cancellation not allowed. No refund of Miles.
Clearance and rules will be given by the Support Desk of issuing airline.
The Support Desk could use OSXXSKYT to specify rules and fee appliance.
Change of origin/destination is possible only by the issuing airline desk.
70
Guaranteed seat:
Conditions: • For Platinum and Gold Elite passengers: confirmed Economy Class reservation on
any SkyTeam long-haul flight worldwide (international, 6 hours or more), full fare
Y ticket, at least 24 hours before departure.
• For Silver Elite passengers: confirmed Economy Class reservation on any
SkyTeam long-haul flight worldwide (international, 6 hours or more), full fare Y
ticket, at least 7 days before departure.
Air France passengers benefit from this offer on flights from France to North America, South
America, Asia, Africa, Middle East (except Israel), the Caribbean and the Indian Ocean destinations.
Priority check-in:
Preferred seat:
Passengers can enjoy priority check-in when travelling First or Business
class or by showing their SkyTeam Elite or Elite Plus membership card.
• LONG-HAUL: Yes. Selected Seating Service.
• MEDIUM-HAUL: Business only.
• SHORT or SHUTTLE-HAUL: no seat assignment.
Priority boarding:
• Elite and Elite Plus members may board first, or at their own convenience.
To benefit, passengers are required to present their SkyTeam Elite/Elite
Plus membership card.
• There is no priority boarding on AF domestic flights
71
Sales and Ticketing
• F: P - F
FFP: A / FLEX: P
• J: J - C - D - I - Z
FFP: O / FLEX: C - J
• ALIZE: S - A
FFP: E / FLEX: S
• Y: Y-S-K-H-T-V-L-M-Q-B-R-U-W-A-N-E-G
FFP: X / FLEX: M - Y
Elite passengers are entitled to other booking class for award tickets such as W on COI and long
haul flights.
Alliance display:
*S: select all SkyTeam network flights: AN*S01SEPPARSEL
Seat assignment: SMAF8984/C/12MAYCDGATL
Example of a DL operated flight: Answer will be:
UNABLE - CODESHARE FLIGHT PLS REFER TO DL 029/J/12MAYCDGATL
Display DL seat map with this flight number: SMDL 029/J/12MAYCDGATL
Sign, close and re call; ER: NN should be replaced by KK if available.
• Yes, available for all. PNR View is a tool used to view a PNR booked in the computer system of
a SkyTeam airline.
• AF, KL, UX, KQ and OK are Amadeus system users.
• Visible fields: Name, Contacts, OSI, Flight segment, SSR (Special meals, FQTV, Oths),
• Retrieval by airline code + PNR reference: DP XXBL6KX7 (XX: airline code).
• Retrieval by flight number + date + itinerary(optional) + passenger name
DP XX1740/01FEB DCALGA - SMITH/J (XX:airline code).
72
UMNR:
Child escorted onto the flight, introduced to the flight attendant, and escorted between
connecting flights. Upon arrival, dedicated ground personnel will meet them and escort them
to parents or guardians.
4–11 on domestic flights and on flights to/from French overseas departments.
5-14 on internationnal flights. Fees applied.
Optional for 12-17 on AF/KL operated and franchised flights only for domestic and Overseas
French territories destinations.
Optional for 15-17 on AF/KL operated and franchised flights only for international destinations.
Fees applied.
• Restrictions: Connecting flights:
• Connection not permitted between an international flight and the TGV (high
speed train) at CDG.
• Transfer between 2 airports of the same city is not permitted (ORY-CDG for
example) except for terminal stations with no possibility of an onward flight
on departure from the same hub.
• For international/domestic or domestic/international flights, the minimum
connecting time is extended by 60 min.
• For domestic flights (continental France and Corsica), no extension.
Pets: •
Fee amount: 50 Euros, in USA 100 USD.
AVIH: Operating carrier rules apply. Interlining of pets is allowed between partners.
Contact operating airline’s Support Desk for information.
Air France has placed an embargo on pets for passengers connecting via Paris (CDG):
Any passengers travelling with animal in hold (AVIH) to/from a destination beyond Paris
with connection must check the animal as cargo if the connecting time is less or equal
to 2 hours. AVIH have to be checked again at the connecting point. This applies to both
SkyTeam partner and Air France operated flights. Only dogs and cats are permitted in
hold.
• PETC: Only dogs and cats are permitted, maximum weight animal + container = 6 kg.
Acceptance is limited, except within continental France and Corsica.
73
Bag Acceptance
• Piece concept
Premium Affaires 3 pieces 23 kg (50lbs) each.
W class Premium Economy and Premium Voyageur 2 pieces 23 kg (50lbs) each.
Y class exceptions travel to Africa 2 pieces 23 kg (50 lbs) each.
P - J - C classes (La Première and Affaires): 3 pieces 23 kg (50 lbs) each.
Maximum 3 dimensions 158 cm per piece.
Y class (Voyageur class): 1 piece 23 kg (50 lbs) each (except for travel originating in Brazil:
2 pieces 32 kg).
Maximum 3 dimensions 158 cm per piece.
Infants with no seat are entitled to 1 checked baggage 10 kg + 1 cabin baggage + 1 light folding
stroller (umbrella stroller).
• Carry-on
> In LA PREMIERE and AFFAIRES
1 item + 1 smaller sized item + 1 accessory (handbag, coat, attaché case, camera, umbrella
or laptop computer with a maximum thickness of 15 cm)
Total weight = 18 kg, maximum dimensions 55x35x25 cm (including wheels and handle).
> In Voyageur, Premium Voyageur and Alizé classes
1 item + 1 accessory (bag,handbag or laptop computer with a maximum thickness of 15 cm)
Total weight = 12 kg, maximum dimensions 55x35x25cm (including wheels and handle).
74
Travel Classes
• LA PREMIERE is the AF first class available on a selection of long-haul routes only.
• AFFAIRES is the AF business class available on the long-haul network.
• PREMIUM VOYAGEUR is the AF upgraded economy class available on the long-haul network
where passengers benefit from additional ground and in-flight services, compared with
Voyageur passengers.
• ALIZE is available on French Caribbean and Indian Ocean routes only; comfort and services
are midway between those provided in Affaires and Voyageur.
• VOYAGEUR is the AF economy class available on the short-, medium- and long-haul network.
• PREMIUM AFFAIRES is the AF business class available on the medium-haul network.
• PREMIUM ECONOMY is the AF upgraded economy class available on the medium-haul network
where passengers benefit from additional ground and in-flight services, compared with
Voyageur passengers.
• LA NAVETTE is the domestic flight shuttle service available within France.
75
FFP
p78
p78
Program name
p79
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
p80
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p81
p81
Alliance display
Seat assignment
PNR view
functionality
UMNR
p82
Lost ticket
application
Pets
76
Bag Acceptance
p84
Travel Classes
p85
77
FFP
Elite Plus
Elite
Base Member
78
Program name:
Award ticket:
Upgrade:
Flying Blue
Flying Blue members may redeem award upgrades on any SkyTeam flight except
for AZ-operated flights.
Flying Blue Elite members enjoy free additional baggage allowance on AF/KL/KQ & UX operated
flights (piece concept applies as per 28th March 2010 for AF/KL).
• Economy class: Silver/Gold/Platinum: 2 pieces (max of 23 kg per piece); on some routes
to/from Africa/South America 3 pieces
• Business class: Silver/Gold/Platinum: 3 pieces (max of 23 kg per piece)
All Flying Blue members may also redeem miles for excess baggage allowance on AF/KL/KQ
(only on routes AMS NBO/CDG NBO) and UX operated flights.
NOTE: Extra baggage awards are not allowed on KL flights to/from USA/Canada/Mexico.
A change fee of 45 Euros or 70 CAD for Canada, or 70 USD for USA, Central America, South
America (or equivalent of 45 Euros in local currency) for a modification or cancellation. The fee
is waived for Flex Awards.
Guaranteed seat:
Elite Plus members are guaranteed a confirmed reservation in S class on all KLM intercontinental
flights, if requested up to 24 hours prior to departure.
KL offers a highly automated process for Guaranteed Seat confirmation requests if the seat
can be waitlisted and the Elite Plus FQTV is in the PNR.
If the seat cannot be wait-listed, please book an alternate KL flight to create a KL PNR and
contact the SkyTeam Support Desk for further assistance
79
FFP
Priority check-in:
Dedicated counters for Elite Plus, Elite, World Business Class and Europe select customers.
Preferred seat:
Economy Comfort:
• All Flying Blue members ticketed in the X/S/B booking classes and Platinum Elite members
will enjoy free access to advance seat reservation via all online and offline booking channels.
• Flying Blue Gold Elite members are entitled to paid access at a 50% discount.
• Flying Blue Silver Elite members are entitled to paid access at a 25% discount.
Elite Plus and Elite customers are automatically granted a higher waitlisted priority based on
their status.
Priority boarding:
To benefit, passengers are required to present SkyTeam Elite/Elite Plus membership card.
Available on all flights (when boarding via jetway).
80
Sales and ticketing
• Business (C) – J C I Z D
Z = revenue class and used for mileage award upgrades from S/X class.
D = Mileage award tickets and mileage award upgrades from B/M class.
• Economy (M) – X S B M H Q K L T V E N W
W = Mileage award tickets.
S = revenue class used for Flex Awards for EUR/ICA
Alliance display:
Seat assignment:
Advance Seat Reservations possible only 90 days prior to departure in:
• Europe Select on intra-European flights.
• World Business Class and Economy class on intercontinental flights.
Also available online to all customers using www.klm.com, (Manage My Booking).
•
•
•
•
Dual Access (permanent by-pass) in place with DL
Direct Access in place with AM
PNR view in place with CZ, KE & SU
AF/KL/KQ/OK/UX share the same reservations and distribution platform (Amadeus Altea
Reservation).
81
Sales
and Ticketing
UMNR:
Child escorted onto the flight, introduced to the flight attendant and escorted between
connecting flights.
Required for 5 up to 14 years included. Optional for 15 up to 17 years included.
• Minimum age for accompanying adult: 18 years old
• Dedicated children's lounges: Junior Jet Lounge at AMS
• Restrictions: • No overnight stopover
• No change of airport allowed
• No connections on ‘flights’ operated by train/bus
• At KL direct sales points = 80 Euros
• At AF direct sales points = 65 Euros
• At DL direct sales points = 100 USD / 120 CAD
Pets:
• AVIH:
Conditions:
See GGAIRKLPETS, MS331 for General Conditions
Restrictions:
See GGAIRKLPETS, MS070 for more restrictions
AUSTRALIA/IRELAND/SOUTH AFRICA/HONG KONG/KENYA/UNITED ARAB EMIRATES:
NO AVIH ALLOWED.
PETS ONLY AS MANIFESTED CARGO.
IT IS NOT ALLOWED TO ACCEPT PETS AS BAGGAGE TO ANY DESTINATION IN THE UNITED
KINGDOM.
Information on AVIH (old QRG) can be removed.
82
• PETC:
Conditions:
See GGAIRKLPETS, MS421 for General Conditions.
Only cats and dogs permitted; PETC maximum 1 per cabin section.
Max. weight: 6 kg. Max dimension: In (soft) pet travelbag max 55x35x25 cm.
Restrictions:
See GGAIRKLPETS, MS070 for more restrictions.
AUSTRALIA/IRELAND/SOUTH AFRICA/HONG KONG/KENYA/UNITED ARAB EMIRATES:
NO PETC ALLOWED.
IT IS NOT ALLOWED TO ACCEPT PETS AS BAGGAGE OR IN THE CABIN TO ANY DESTINATION
IN THE UNITED KINGDOM.
83
Bag Acceptance
For tickets issued on/after 28 March 2010 – the piece concept applies worldwide on KL
> For travel in World Business Class/Europe Select – 3 pieces of max 23 kg each
> For travel in Economy (including Economy Comfort) – 1 piece of max 23 kg each
> Elite and Elite plus passengers 1 piece extra
> For infants not occupying a seat in all classes – 10 kg remains
Please note there are exceptions to the 1 piece concept, information can be found in GGAIRKL
BAGGAGE.
New flat excess baggage charges for the piece concept worldwide are introduced for short,
medium and long haul.
• Excess Baggage
> Baggage weighing between 23 and 32 kg 100 Euros/USD100/CAD100 or equivalent in local
currency
> Above 32 kg the baggage must be carried as freight
> Second piece of checked baggage in economy class 55 Euros/USD55/CAD55 or equivalent in
local currency
> Third piece of checked baggage in economy class 200 Euros/USD200/CAD200 or equivalent
in local currency
> Advanced baggage allowance booked online: 20% discount on excess baggage charge
• Carry-on
> World Business Class/Europe Select:
2 pieces of hand baggage 1 bag size of 55x35x25 cm and 1 smaller item size of 45x20x35 cm
plus an accessory (handbag or briefcase or camera or laptop or items smaller than these
mentioned) with a total weight of max. 18 kg.
> Economy incl. Economy Comfort:
1 piece of hand baggage: 1 bag size of 55x35x25 cm plus an accessory (handbag or briefcase
or camera or laptop or items smaller than these mentioned) with a total weight of max. 12 kg.
• Priority treatment: World Business Class/Europe Select as well as Elite/Elite Plus checked
bags shall be tagged with a priority yellow tag for Priority handling.
• Taxation: Excess Baggage is governed by operating carrier rules.
84
Travel Classes
• World Business Class
• Europe Select
• Economy Class
85
FFP
p88
p88
Program name
p89
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p90
p90
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
p91
Pets
86
Bag Acceptance
p92
Travel Classes
p93
87
FFP
Elite Plus
Elite
Base Member
88
Program name:
Award ticket:
Upgrade:
MilleMiglia Program
MilleMiglia Members may use their miles to upgrade on AZ, XM, VE, AP operated
flights. Applicable to single leg.
Weight concept +20 kg for Club Freccia Alata Plus (CFP) and
Club Freccia Alata Member (CFA).
Weight concept +10 kg for Club Ulisse Member.
Change date or time of departure: is possible without fee.
Change routing or ticket beneficiary: Fee involved (5000 miles or 55 Euros).
Guaranteed seat:
Priority check-in:
Preferred seat:
Conditions: confirmed Economy Class reservation for Elite Plus Members,
on any SkyTeam long-haul flight worldwide for full fare Y tickets sold at
least 24 hours before departure. Customer waiting to travel on a full
partner flight should contact the SkyTeam Support Desk of the operating
carrier.
Elite and Elite Plus members, travelling in Magnifica/Business as well as
Economy class may check–in on dedicated counters and where available
in the lounges (the lounges are available only for Elite Plus members).
• LONG-HAUL: Yes
• MEDIUM-HAUL: Yes (aisle or window, on international flights)
Priority boarding:
Elite and Elite Plus members who wish to board early shall simply present
their membership card at the gate. Available on all flights.
89
Sales and Ticketing
•
•
•
•
•
•
F: F/FFP: J: J,C,D,I
J/FFP: Z
Y: Y-B-M-H-K-V-T-N-Q-X-R-O-L-W
Y/FFP: U
Alliance display:
A15AUGROMNYC//*S
Seat assignment:
In AZ system availability is active for 11 months from the current date.
No specific seat assignment on medium-haul flights (just window or aisle choice).
Yes, available for all. PNR View is a tool used to view a PNR booked in the computer system of
a SkyTeam airline.
UMNR:
Child escorted onto the flight, introduced to the flight attendant, and escorted between connecting
flights. Upon arrival, dedicated ground personnel will meet them and escort them to parents or
guardians.
Age 5-14 mandatory on domestic flights (Italy) (additional fee will be applied)
Age 5-15 mandatory on international and intercontinental flights (additional fee will be applied)
• Dedicated children's lounges: FCO, MXP
• Restrictions: UMNR not allowed on last connecting flight of the day and multi-legged itineraries
90
Collection fee: • 50 Euros within IATA Europe.
• 100 USD outside IATA Europe.
Pets:
• AVIH:
No pets or service animals are accepted in the UK except through air freight.
Air France has placed an embargo on pets for passengers connecting via Paris (CDG):
Any passenger travelling with animal in hold (AVIH) to/from a destination beyond Paris with
connection in CDG must check the animal as cargo if the connecting time is less or equal to
2 hours.
Operating carrier rules apply.
Contact operating airline’s Support Desks for information.
Limited number of AVIH permitted according to type of aircraft.
• PETC:
Small pets such as dogs, cats, birds, hamsters, ferrets are allowed under specific conditions.
Limited number of PETC permitted, according to aircraft type.
91
Bag Acceptance
• Weight concept
30 kg / 66 lbs in J/C
20 kg / 44 lbs in Y
10 kg / 22 lbs for infant in all classes.
• Piece concept
> Standard Economy: 2 pieces, 23 kg/50 lbs each.
Flights from/to Brasil: 2 pieces, 32 kg/70 lbs each (travels originating from Brasil only) – 2 pieces,
23 kg/50lbs each (travels originating from the rest of the network).
> Flights to USA and North America and vv., from CEE, ECE, ALG, CAS, TUN: 1 piece 23 kg/50lbs
> Flights from/to other pc destinations: 2 pieces, 23 kg/50lbs
> Magnifica: 2 pieces, 32 kg/70 lbs each, except for flights to USA and North America and vv.,
from CEE, ECE, ALG, CAS, TUN: 1 piece, 32 kg/70 lbs.
> Premium Economy: same as Standard Economy, except for flights to USA and North America
and vv., from CEE, ECE, ALG, CAS, TUN: 1 piece, 32 kg/70 lbs
Infant allowance:
> 1 piece 115 cm/23 kg (all pc destinations except for travels to/from USA and North America
not originating from CEE, ECE, ALG, CAS, TUN).
> 1 piece 115 cm/10 kg (only travels to/from USA and North America not originating from CEE,
ECE, ALG, CAS, TUN).
> 1 piece 115 cm/32 kg (only travels to/from USA and North America originating from CEE, ECE,
ALG, CAS, TUN).
• Carry-on
1 piece plus small personal carry-on item in coach.
55x35x25 cm, max sum total of all three sizes 115 cm (3.8 feet), max weight: 8kg.
• Priority treatment: Premium cabin as well as Elite Plus checked bags shall be tagged with a
Priority yellow tag for Priority handling.
• Taxation: Baggage taxation is governed by operating carrier rules.
92
Travel Classes
• Magnifica Class
• Business Class
• Classica Plus - Economy Plus Class
• Economy Class
93
FFP
p96
p96
Program name
p97
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
p98
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p99
p99
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
p100
Pets
94
Bag Acceptance
p101
Travel Classes
p101
95
FFP
Elite Plus
Elite
Base Member
96
Program name:
Award ticket:
Sky Pearl Club
Upgrade:
• Sky Pearl Club Upgrade on CZ operated and coded flights.
• SkyTeam Mileage upgrade available to all SkyTeam FFP members (excluding AZ).
Eligible itineraries must include at least one international country-to-country flight operated by
a SkyTeam member airline.
Excess bag:
No
Sky Pearl Club members on CZ coded and operated flights:
• Weight concept: Gold +15 kg, Silver +10 kg;
• Piece concept: Gold/Silver + 1 piece.
A 200 RMB or equivalent local currency fee applies for the date or time change to the Sky Pearl
Club award ticket on SkyTeam partner airlines.
Guaranteed seat:
Conditions: confirmed Economy Class reservation on any SkyTeam long-haul flight worldwide
(international, 6 hours or more), full fare Economy ticket, at least 24h before departure.
To make a request to China Southern flights: input “OSI CZ SKYT Y FULL FARE/GUARANTEED
Y RQ FRM PAX”
To make the request on ST member’s flights with the input of “OSI XX(two-letter company
code) SKYT Y FULL FARE/GUARANTEED Y RQ FRM PAX” and contact the SkyTeam Support
Desk of the operating partner for confirmation.
97
FFP
Priority check-in:
Preferred seat:
First Class or Business Class check-in counter on CZ international flights
only.
• LONG-HAUL: Yes.*on seat map if available.
• MEDIUM-HAUL: Yes.*on seat map if available.
• SHORT or SHUTTLE-HAUL: Yes.*on seat map if available.
After entering the membership card number, passengers are identified automatically with Elite
status and ranked accordingly.
Priority boarding:
On CZ international flights only.
98
Sales and Ticketing
•
•
•
•
•
•
F: F/A
F/FFP: P
J: C/D/J
J/FFP: I
Y: W/Y/T/K/H/M/G/S/L/Q/U/E/V/B/X /N/R
Y/FFP: Z/O
Alliance display:
Seat assignment:
Normal CZ entries for seat assignment
a SkyTeam airline.
UMNR:
connecting flights.
• Age Requirements: Required for 5-11 years old. Optional 12-16
• Restrictions: Not allowed on change flight transport
99
Sales
and Ticketing
Fee amount to be collected under marketing rules: 500 CNY (80 USD).
Pets:
• AVIH:
Household pets are accepted for transport as checked baggage with prior approval from the
carrier. Assistance dogs for passengers with disabilities could be carried in the passenger
cabin or loaded in the animal conditioned compartments with prior approval from the carrier.
Snakes will not be accepted for carriage. Animals contaminated with infectious diseases will
not be accepted for carriage. Strongly smelling animals will not be accepted for carriage. The
carrier is entitled to require the shipper to provide attendant(s) for the escorted shipment.
• PETC:
Accepted service animals: seeing-dog only.
One seeing-dog accepted per plane.
100
Bag Acceptance
• Weight concept: International flight: 40
30
20
10
kg
kg
kg
kg
/ 88 lbs in P / F
/ 66 lbs in J / C
/ 50 lbs in Y (AM 25 kg / 55 lbs.)
for infant in all classes.
• Piece concept: > Maximum 3 dimensions 158 cm per piece.
Infant allowance: 1 piece 10 kg (22 lbs) + 1 stroller + cabin bag.
> To and from United States: Economy: 2 pieces, 23 kg (50 lbs) each.
Business: 2 pieces, 32 kg (70 lbs) each.
> To and from Europe: Economy: 1 piece, 23 kg (50 lbs) each.
Premium Economy: 2 pieces, 23 kg (50 lbs) each.
Business: 3 pieces, 23 kg (50 lbs) each.
• Carry-on: To and from Europe
Economy: 1 piece 12 kg (26 lbs) with max. size 55x35x25 cm + 1 accessory.
Premium economy and business: 2 pieces 18 kg (40 lbs) + 1 accessory, one with
max. Size 55x35x25 cm, another with max. size 45x20x35 cm.
• Additional routes: Economy, Premium Economy and Business: 1 piece 5 kg (11 lbs) with max.
Size 20x40x55 cm + 1 accessory. First: 2 pieces 5 kg (11 lbs) per bag with
max. size 20x40x55 cm each + 1 accessory.
*accessory is applicable to briefcase/camera bag/notebook or laptop, etc.
Priority tag for Priority handling on international flights
Travel Classes
• First class
• Business class
• Economy class
101
FFP
p104
p104
Program name
p105
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
p106
Priority check-in
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p107
p107
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
Pets
102
Bag Acceptance
p108
Travel Classes
p109
103
FFP
Elite Plus
Elite
Base Member
104
Program name:
Award ticket:
OK Plus
Upgrade:
• OK Plus members can spend their miles for SkyTeam upgrade on all SkyTeam operated flights
(except flights operated by AZ,VN,RO,KQ,UX). Applies only for already issued, full-fare economy,
electronic tickets.
• Stand by airport upgrade for OK Plus Silver, Gold or Platinum Card holders (OK tickets only
except RBD N, U or W) free of charge on OK operated flights. For OK Plus Silver Card holder
are charged 2,000 miles for each flight segment of the trip, when the destination is from
2,000 to 3,999 miles distant, and 4,000 miles for each flight segment when the destination is
4,000 or more miles distant. Subject to operating conditions.
• Confirmed upgrade for OK Plus Platinum Card holder and for one accompanying person
travelling together (both OK e-ticket with RBD Y or M only) free of charge on OK operated
flights, on request at special telephone line between 24 and 2 hours prior to departure.
Subject to operating conditions.
Excess bag:
Yes, OK Plus members for OK Plus miles on OK-coded OK operated flights.
OK Plus Silver / Gold / Platinum benefit on OK-coded OK operated flights:
• Silver 10 kg free of charge
• Gold 20 kg free of charge
• Platinum 30 kg free of charge and 10 kg for one accompanying person.
No charge before ticket use.
105
FFP
Guaranteed seat:
• Elite Plus members have a guaranteed booking in Economy Class; if they order and pay for a
full-fare Economy ticket more than 24 hours before departure. Applies on international longhaul flights (6 hours or more) to the Middle East (except for Israel).
• Elite Plus wanting to travel on full partner flight should contact the SkyTeam Support Desk of
the operating partner.
Priority check-in:
Preferred seat:
Business Class counter.
All flights - for Business Class only.
Priority boarding:
Elite and Elite Plus members may board first, or at their own convenience. To benefit, passengers
are required to present SkyTeam Elite/Elite Plus membership card.
On all flights. (except boarding via bus).
106
Sales and Ticketing
•
•
•
•
•
•
F:
F/FFP:
J: J, C, D
J/FFP: Z
Y: Y, M, B, H, K, T, A, L, X, Q, U, V, N, S, W, G, O
Y/FFP: E
Alliance display:
Seat assignment:
J Class seat assignment available on all flights.
Yes, available for all. PNR View is a tool used to view a PNR
booked in the computer system of a SkyTeam airline.
UMNR:
connecting flights. Upon arrival, dedicated ground personnel will meet them and escort them
to parents or guardians.
• Age Requirements: mandatory from 5 to 11 years of age, optional from 12 to 17 years of age.
Pets: •
Collection fee: 100 USD / 50 EUR / 35 GBP.
AVIH: Operating carrier rules apply. Interlining of pets is allowed between partners.
Contact operating airline’s Support Desk for information.
No pets or service animals are accepted in the UK except through air freight.
Embargoes for AVIH during summer months due to high heat.
• PETC: Limited to 1 in J Class and 2 in Y Class.
107
Bag Acceptance
• Weight concept
30 kg / 66 lbs in J/C
20 kg / 44 lbs in Y
10 kg / 22 lbs for infant in all classes.
• Piece concept
In economy: 1 piece, 23 kg (50 lbs)
2 pieces, 23 kg (50 lbs) each - Elite or Elite Plus passenger, or - M or Y RBD passenger.
In premium cabin (F and C): 2 pieces, 32 kg (70lbs) each.
Infant allowance: 1 piece 115 cm/10kg (3.8 feet/22 lbs).
• Carry-on
1 piece plus small personal carry-on item in coach.
56x45x25 cm, max sum total of all three sizes 115 cm (3.8 feet).
108
Travel Classes
• Business Class
• Economy Class
109
FFP
p112
p112
Program name
p113
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
Preferred seat
p114
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p115
p115
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
p116
Pets
110
Bag Acceptance
p117
Travel Classes
p117
111
FFP
Elite Plus
Elite
Base Member
112
Program name:
Award ticket:
SkyMiles
Upgrade:
All Medallion level members in the SkyMiles program receive unlimited Complimentary
Medallion Upgrades, subject to availability, on most published coach fares within the United
States.
Excess bag:
No.
DL Elite and Elite Plus level SkyMiles members are allowed one additional free piece of luggage
(three total) on DL operated aircraft. Also, DL Elite and Elite Plus level SkyMiles members are
exempt from overweight bag charges.
A 150 USD fee applies for any changes to an award ticket (SkySaver and SkyChoice) including:
• Date, time, destination, stopover, open jaw, routing, and carrier changes.
• Changing an open return.
• If a waitlisted segment clears to or from a different origin or destination.
Guaranteed seat:
Available for full Y fares, ticketing must be completed at least one hour before departure.
SkyMiles Platinum Medallion members are eligible for Guaranteed Y on SkyTeam flights.
Elite Plus wanting to travel on a full partner flight should contact the SkyTeam Support Desk of
the operating carrier.
Priority check-in:
First class, Business Elite and Medallion counters, where available.
113
FFP
Preferred seat:
• LONG-HAUL: Yes.
P on seat map.
Available to SkyTeam Elite members or others booked in full fare Y/B/M classes.
• MEDIUM-HAUL: Yes.
• SHORT OR SHUTTLE-HAUL: Yes, except on Delta Shuttle operated flights.
Waitlisted not available in all classes of services, check with DL’s SkyTeam Support Desk for
additional clarification.
Priority boarding:
Not available on Delta Shuttle.
114
Sales and Ticketing
•
•
•
•
•
•
F: F, A
F/FFP: R, V, G
J: D, J, I, C
J/FFP: O, X, Z
Y: Y-B-M-H-Q-K-L-U-T-S
Y/FFP: N-E
Alliance display:
Seat assignment:
331 days prior to departure.
Yes, available for all. PNR View is a tool used to view a PNR
booked in the computer system of a SkyTeam airline.
UMNR:
connecting flights.
• Age Requirements: Required for 5-14 years old.
• Children's lounges: Dusty’s Den at ATL, CVG, JFK, LAX, MCO, SLC, DTW, MSP and MEM
(Seasonal hours of operation – check delta.com).
• Restrictions:
UMNR not allowed on last connecting flight of the day
UMNR ages 5-7 may travel on non-stop or through flights only.
UMNR ages 8-14 unaccompanied minors may connect only to/from Air France and KLM.
115
Sales
and Ticketing
Collection fee: 100 USD.
Fee is subject to change.
Pets:
• AVIH:
Interline of pets is allowed between partners.
Contact DL’s SkyTeam Support Desk for information on restrictions and embargos.
Aircraft Limitations:
Delta Mainline/Delta Shuttle - 6 total (2 premium cabin and 4 in economy).
• PETC:
Limited to 1 in F cabin
1 in J class
2 in Y cabin.
116
Bag Acceptance
• Piece concept
> Domestic Travel (between or within the United States/San Juan/U.S. Virgin Islands and Canada
• Economy: 1 piece, 23kg (50lbs) $15 online/$20 airport and 2nd piece, 23kg (50lbs) $25 online/$30
airport
• Premium cabin (F and C): 3 pieces, 32kg (70lbs) each.
> International travel (between United States/Europe/Asia/Central and South America/Mexico)
• Economy: 1 piece, 23kg (50lbs) and 2nd piece, 23kg (50lbs) $25 online/$30 airport (exception
to and from Europe $50)
.
• Premium cabin: (F and C) 3 pieces, 32kg (70lbs) each.
• Infant allowance: 1 piece 115cm/10kg (3.8 feet/22 lbs).
• Carry-on: 1 piece plus small personal carry-on item in coach.
56x45x25 cm, max sum total of all three sizes 115 cm (3.8 feet).
Priority yellow tag for Priority handling on international flights of over 6 hours.
• Charges: Baggage taxation is governed by marketing carrier rules.
Travel Classes
• Business Elite (International only)
• First Class (Domestic only)
• Economy Class
117
FFP
p120
p120
Program name
p121
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
p122
Priority check-in
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p123
p123
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
p124
Pets
118
Bag Acceptance
p125
Travel Classes
p125
119
FFP
Elite Plus
Elite
Base Member
120
Program name:
Award ticket:
Upgrade:
Flying Blue
Flying Blue members may spend award upgrades on AF/KL/KQ/DL & UX- operated
flights.
Excess bag:
Flying Blue Elite members enjoy additional baggage allowance
(AMS/BOM/AMS only) & UX-operated flights.
Silver Elite - 05 kg/11 lbs
Gold Elite - 10 kg/22 lbs
Platinum Elite - 20 kg/44 lbs
No additional baggage allowance is applicable on piece concept routes.
on
AF/KL/KQ/DL
All Flying Blue members may also spend excess baggage allowance on AF/KL/KQ (AMSNBO/CDG-NBO routes)/DL (AMS/BOM/AMS only) and UX operated flights.
Excess baggage awards may not be redeemed when piece concept applies on KL/KQ/DL
operated flights.
Flying Blue benefits on UX/AF/KL/KQ (AMS-NBO/CDG-NBO routes) operated flights.
Before ticket issued, changes are not charged.
After ticket issued, before or after departure, flight/date/route: 40 Euros or 60 CAD for Canada,
or 60 USD for USA, Central America, South America (or equivalent of 40 Euros in local currency)
for a modification or cancellation.
Free of charge if Open Miles ticket. Miles recredited at member’s request.
121
FFP
Guaranteed seat:
KQ provides a highly automated process for handling SkyTeam Guaranteed Seat requests.
This feature is offered to Elite Plus members wait-listed in S class at least 24 hours prior to
departure on inter-continental flights.
Priority check-in:
Premier World (Business Class) & Flying Blue Platinum & Gold Elite & Elite plus.
Preferred seat:
Select Seating offered to Elite Plus and Elite members, 90 days prior to departure on all intercontinental flights.
Elite Plus & Elite members are automatically awarded a PA & PB waitlisted status on all waitlisted
segments.
Priority boarding:
Available on all flights (when boarding via jet way).
122
Sales and Ticketing
• J: J/C/I/Z/D
• YZ: S/B/M/K/H/L/Q/T/V/X/G/E/N/U/W
• D / W: FFP award seat classes
Alliance display:
*S: select all SkyTeam network flights: AN*S20SEPNBOLHR
Seat assignment:
Advance Seat Reservation possible 90 days prior to departure in all
classes of service on KQ operations.
Yes available for all SkyTeam partners. PNR view is a tool used to view a PNR booked in the
computer system of a SkyTeam carrier.
AF, KL, UX, KQ and OK are Amadeus system users.
Dual Access in place with KL.
UMNR:
connecting flights.
• Age Requirements: Required for 5-14 years old. Optional for 15 +.
• Children's lounges: KAA Children’s Lounge at NBO.
• Minimum age for accompanying adult: 15 except 18 to/from USA, Canada, Mexico.
• Restrictions: No overnight stopover.
No change of airport allowed.
No connections on flights operated by train/bus.
123
Sales
and Ticketing
At KQ direct sales points = 80 Euros
At KL direct sales points = 80 Euros
Pets:
• AVIH:
Operating carrier rules apply. Interlining of pets is allowed between partners. Contact operating
airline’s Support Desk for information.
No pets or service animals are accepted in the UK and Nairobi except through air freight.
• PETC:
Only guide dogs permitted; PETC maximum 1 per cabin section.
Criteria for acceptance as checked baggage:
1. IATA Live Animals Regulations (LAR) applies.
2. Pets shall not be accepted for carriage in the cabin, other than guide dogs accompanied by
the guide dogs certificate; the check-in agent shall input the SSR code “AVIC”.
3. One passenger may check in three pets at the most.
4. The check-in agent shall input the SSR code “AVIH”on the DCS for checked in pets, to
enable load planning and preparation of the NOTOC by load control.
5. Pets shall be packed in a strong IATA approved kennel with a metal door, suitable for travel
by air. Any wheels shall be removed. Wire mesh kennels are not acceptable.
124
Bag Acceptance
• Free baggage allowance
•
>
>
>
>
ECONOMY
BUSINESS
Africa To Asia & Middle East
40
50
Intra Africa
30
40
Europe
2 (PC) at 23 kg each
3 (PC) at 23 kg each
Piece concept
In economy: 2 pieces, 23 kg (50lbs) each
In premium cabin (F and C): 2 pieces, 32 kg (70lbs) each.
Pieces with a weight over 32 kg/70,5 lbs are not allowed and must be carried as Freight.
Baggage items which exceed the maximum dimensions or weight can only be transported as
freight by KQ.
• Carry-on
> Premier Class: 1 piece size 55x38x20 of max 10 kg, 1 additional smaller piece the total weight
not to exceed 12 kg.
> Economy class: 1 piece size 55x38x20 of max 10 kg, inclusive of personal items.
• Taxation: Baggage taxation is governed by operating carrier rules.
Travel Classes
• Premier World Business Class
• Economy Class
125
FFP
p128
p128
Program name
p129
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
Priority check-in
Preferred seat
p130
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p131
p131
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
p132
Pets
126
Bag Acceptance
p133
Travel Classes
p133
127
FFP
Elite Plus
Elite
Base Member
128
Program name:
Award ticket:
Upgrade:
SKYPASS
SKYPASS miles on SkyTeam flights except on AZ, KQ, VN and UX.
Excess bag:
No
SKYPASS members on KE flight only.
SKYPASS Morning Calm club: 10 kg.
SKYPASS Morning Calm premium club: 20 kg.
SKYPASS Million Miler Club: 30 kg.
*Korea – USA/Canada route is excluded.
(However, Morning Calm premium and Million Miler members
are permitted 1 extra piece on Korea – USA/Canada route
where piece system is applied).
Unused ticket; possible to change without charge.
Used ticket: not authorized to change.
(If seats are available, date or time change is allowed).
Guaranteed seat:
Conditions: confirmed Economy Class reservation on any SkyTeam long-haul flight worldwide
(international, 6 hours or more), full fare Y ticket, at least 24h before departure.
Elite Plus wanting to travel on a full partner flight should contact the SkyTeam Support Desk of
the operating carrier.
Korean Air offers this benefit on flights of over 6 hours.
Priority check-in:
Exclusive check-in:
First class or Business class counter for Elite Plus members.
Morning Calm counter for Elite members.
129
FFP
Preferred seat (not applicable to group passenger):
• LONG-HAUL: For all Premium passengers and Economy class Elite and Elite Plus passengers
on all routes including their companion.
• MEDIUM-HAUL: Yes all classes.
• SHORT OR SHUTTLE-HAUL: Yes, all classes.
Access to SkyTeam airlines lounges:
Complimentary access to SkyTeam airlines lounge with a companion for Elite Plus members.
Access is permitted on the same day of departure or connection on a flight operated by a
SkyTeam airline.
Priority boarding:
Priority baggage handling:
Prioirity baggage handling for Elite Plus members in case of SkyTeam operated flights.
Priority airport Stand-by:
Airport Stand-by Priority is applicable to Elite and Elite Plus members to all SkyTeam-operated
flights except Korean Air-operated flights.
130
Sales and Ticketing
•
•
•
•
F: F, P, R
F/FFP : A
C: C, J, O, Z
C/FFP : D (FFP/FOC)
I (FFP/UG)
• Y: W,Y,K,T,M,H,E,B, L,S,Q,V,G,N,X
• Y/FFP: U
Alliance display:
A01SEPPARSEL**S
Seat assignment:
Normal KE entries for seat assignment.
a SkyTeam airline.
UMNR:
connecting flights.
• Age Requirements: Ages 5-11
Ages 12-14: mandatory when connecting to SkyTeam carriers*.
* Connecting UM is not applicable on the flights to/from US/Canada.
Optional for 12-16 on KE online routes when UM possess adult fare ticket.
• Restrictions: Not allowed on the last connecting flight of the day. The authorization request
should be made at least 24 hours prior to the departure flight.
131
Sales
and Ticketing
Collection fee: 50,000 WON (50 USD).
Pets:
Only dogs, cats and certain household birds permitted.
Rodents such as rabbits, hamsters and guinea pigs are not permitted.
American Pit Bull Terrier, Rottweiler, Dobermann etc. are not permitted.
No pets are accepted in the UK/Australia/New Zealand/Fiji/HK etc. except through air freight.
UM (Unaccompanied Minors) are not allowed to carry any pets.
• AVIH:
Operating carrier rules apply. Interlining of pets is allowed between partners.
Contact operating airlines Support Desks for information.
1 AVIH per passenger is allowed.
Not exceed 32 kg (70 lbs), not exceed 246 cm (97 inch)
Max 4 AVIH accepted per flight.
Not accepted on B737 except on domestic sector flights.
• PETC:
Not exceed 5 kg (11 lbs), not exceed 115 cm (45 inch)
1 PETC per passenger is allowed.
The numbers of PETC are limited by A/C type.
1 in F cabin, 1 in C cabin, 4 in Y cabin for B747.
132
Bag Acceptance
• Weight concept:
40
30
20
10
kg
kg
kg
kg
/
/
/
/
88
66
44
22
lbs
lbs
lbs
lbs
in P/F
in J/C
in Y
for infant in all classes.
• Piece concept: > In economy: 2 pieces, 23 kg (50 lbs) each.
> In premium cabin (F and C): 2 pieces, 32 kg (70 lbs) each.
> Infant allowance: 1 piece 115 cm/10 kg (3.8 feet/22 lbs).
• Carry-on: 1 Piece, 12kg (26 lbs) plus small personal carry-on item in economy.
*small personal item is applicable to one of the laptop computer, briefcase and
purse, etc.
2 Pieces, 18kg(40 lbs) in premium cabin (F and C).
Max sum of three sizes 115cm (3.8 feet) per bag.
Travel Classes
• First Class
• Prestige Class
• Economy Class
133
FFP
p136
p136
Program name
p137
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
p138
Guaranteed seat
Priority check-in
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p139
p140
p140
Alliance display
Seat assignment
PNR view
functionality
UMNR
p141
Lost ticket
application
Pets
134
Bag Acceptance
p142
Travel Classes
p143
135
FFP
Elite Plus
Elite
286C
296C
299C
286C
296C
299C
032C
CARTE FB TAROM GOLD
COOL GRAY 11C Métallisé
4525C- Métallisé
CARTE FB TAROM PLATINUM
OR Fond
ARGENT Fond
Nº dossier : 2009280E
Base Member
032C
4505-4495C Métallisé
Nº dossier : 2009280E
Date : 23/02/10
Date : 23/02/10
Validation DA/DC :
BLANC
Validation DA/DC :
BLANC
Validation Client
Validation Client
EMBOSSAGE
EMBOSSAGE
286C
296C
299C
032C
ARGENT Fond
136
Program name:
Flying Blue
Participant airlines:
Award ticket:
Upgrade:
AF/KL/RO/UX/KQ/SB
Mileage upgrade is available for Flying Blue members on AF/KL/RO/UX/KQ/SB
operated flights. Valid for eligible booking classes only.
Excess bag:
Flying Blue members can purchase 5 kg extra baggage allowance with miles on AF/KL/RO**/UX/KQ
operating flights.
** This facility will not be available on RO operated flights starting with June 05th, but at a later stage.
No extra baggage award for Piece-Concept* destinations, nor for oversize luggage and/or animals.
Flying Blue benefits on AF/KL/RO/UX/KQ operated flights (for KQ, operated flights from AMS
to NBO only).
Weight concept
Piece concept
For Club 2000
Silver Elite 5 kg / 11 lbs
1 additional piece of maximum
23 kg on AF/KL and RO
(from July 1st 2010).
1 additional piece of maximum
23 kg on AF/KL and RO
(from July 1st 2010)
Gold Elite + 10 kg / 22 lbs
Platinum Elite
+ 20 kg / 44 lbs
(up to July 1st 2010)
• All AF and KL routes are now under piece concept rules.
• RO will change its baggage policy to piece concept starting July 01st 2010.
137
FFP
Before the ticket is issued, the changes are not charged.
Changes allowed after issuance:
• Before departure: flight number/date/destination may be changed on payment of 45 EUR fees
per PNR;
• After departure: flight number/date may be changed on payment of 45 EUR fees per PNR.
Awards can be refunded before departure on payment of 45 EUR fees.
Changes are allowed free of charge for the Flex Award tickets.
Miles recredit (plus taxes) allowed at member’s request.
No refund allowed in case of No Show.
Guaranteed seat:
Not applicable, as RO does not operate any long haul international flight.
Priority check-in:
Passengers can enjoy priority check-in when travelling First or Business
class or by showing their SkyTeam Elite or Elite Plus membership card.
Business class counters available.
Preferred seat:
(obs: it is applicable for Elite/Elite Plus passengers who shall be able to select a preferred seat
on an international long haul flight)
C/S cabin: seat maps available on all RO operated flights.
Seat assignment available 180 days PTD, not available anymore under 24H PTD (PTD–prior time
departure).
Normal Amadeus entries for seat assignment.
138
Priority boarding:
Elite and Elite Plus members may board first or at their own convenience. To benefit, passengers
are required to present their SkyTeam Elite/Elite Plus membership card.
There is no priority boarding on RO domestic flights.
139
Sales and Ticketing
•
•
•
•
C: C, J, D, Z
C/FFP: Z
S: S, Y, B, M, K, R, H, G, L, Q, N, T, U, V, W, E ,X
S/FFP: X
Alliance display:
*S: select all SkyTeam network flights: AN*S01DECBUHPAR
Seat assignment:
C/S cabin: seat maps available on all RO operated flights.
Seat assignment available 180 days PTD, not available anymore under
24H PTD (PTD–prior time departure).
Normal Amadeus entries for seat assignment.
• Yes, available for all. PNR view is a tool used to view a PNR booked in the computer system
of a SkyTeam member.
• AF, KL, OK, UX and RO are Amadeus system users. Retrieval PNR by:
- PNR reference: >RTZ65PG3
- PNR reference + passenger name: >RT-23KL7T-PINK
• Visible fields: Name, Contacts, OSI, Flight segment, SSR (Special meals, FQTV, Oths),
• AZ, CZ, KE, SU, VN are not Amadeus system users. Retrieval PNR by:
- airline code + PNR reference
>DP XX ZBL6KX (XX: airline code).
- flight number + date + itinerary (optional) + passenger name
>DP XX1740/01FEB DCALGA – SMITH/J (XX: airline code).
140
UMNR:
Child will be escorted by dedicated personnel from the check-in desk to the aircraft, will be
introduced to the Senior Cabin Crew, and, if applicable, will be escorted between connecting
flights.
Upon arrival, ground personnel meets the child and escort him to parents/legal guardian.
• Age Requirements: 5-11 for all flights
Optional: 12-17 only by parents/legal guardians request.
• Restrictions: According to the Romanian Law, Romanian citizens aged under 18 cannot travel
alone. They must travel only accompanied by an adult (parent or legal guardian).
For more information, please contact TAROM agencies.
• Applicable fees: Please contact TAROM agencies.
EUR 50/ADT PAX, EUR 30/CHD PAX - INTERNATIONAL ROUTES;
EUR 20/ADT PAX, EUR 12/CHD PAX – RO DOMESTIC ONLY ROUTES;
(OR EQUIVALENT)
*The service charge as indicated will be charged per passenger/adult and child.
*the service charge will not apply to infants documents or documents lost by mail.
Pets:
• AVIH:
Operating carrier rules apply, interlining of pets is allowed between partners.
For information please contact TAROM agencies.
No pets or service animals are accepted in the UK and UAE, except through air freight.
A 318: no AVIH allowed.
• PETC:
Only dogs and cats permitted
Max number : according to A/C type
Max weight: 5 kg
Max dimension of container: 42x30x21 cm
141
Bag Acceptance
•
>
>
>
Piece concept (starting July 1st 2010)
In economy class: 1 piece, 23 kg (50.5 lbs) each.
In business cabin: 3 pieces, 23 kg (50.5 lbs) each.
Infant allowance: 1 piece, 10 kg + 1 folding pushchair.
• Carry-on
Business and Economy: 1 piece size 55x35x25 cm of max. 10 kg incl personal items, 1 additional
smaller piece (a lady’s bag/man’s case, photo/video camera, laptop, other similar sized items)
Infants with no seat are entitled to: 1 checked baggage 10kg + 1 light folding stroller (umbrella
stroller).
• Priority treatment:
Elite Plus checked bags shall be tagged with a Priority yellow tag for Priority handling.
• Taxation:
Excess baggage is governed by operating carrier rules.
142
Travel Classes
• Business Class
• Economy Class
143
FFP
p146
p146
Program name
p147
Award ticket
Upgrade
Excess bag
Free extra bag
allowance
Modification of an
award ticket
Guaranteed seat
p148
Priority check-in
Preferred seat
Reservation waiting
list priority
Priority boarding
Sales and
Ticketing
Reservation
class of service
p149
p149
Alliance display
Seat assignment
PNR view
functionality
UMNR
Lost ticket
application
Pets
144
Bag Acceptance
p150
Travel Classes
p151
145
FFP
Elite Plus
Elite
Base Member
146
Program name:
Award ticket:
Golden Lotus Plus
Upgrade:
Golden Lotus Plus Members: may spend award upgrades with paid tickets when all flight sectors
are on VN codes.
Platinum, Gold and Titanium Members: Priority for complimentary upgrades to Business Class
for members having confirmed seats in Economy/Deluxe Economy Class when these seat
classes are oversold at check-in and Business Class is still available.
Platinum and Gold Members: Priority for complimentary upgrades to Deluxe Economy Class
are offered at the airport to members holding Economy Class tickets on VN-operated flights
having Deluxe Economy Class when seats are still available.
Excess bag:
All Golden Lotus Plus Members may also spend miles for excess baggage awards on VN-operated
flights.
Golden Lotus Plus Members enjoy free extra baggage allowance on VN-operated flights
Titanium Elite: + 10 kg
Gold Elite: + 15 kg
Platinum Elite Plus: + 25 kg.
Award ticket is valid one year.
Ticket can be rebooked but itinerary changes are not possible.
Ticket totally unused: Can refund taxes and charges but redeemed mileage cannot be recredited
to member’s account.
147
FFP
Guaranteed seat:
• Platinum (Elite Plus) members are ensured seats when buying full fare Economy ticket on
international and domestic flights between: Hanoi, Ho Chi Minh City and Danang when reservation
is made at least 24 hours in advance.
• Gold (Elite) members are ensured seats when buying full fare Economy ticket on domestic
flights between: Hanoi, Ho Chi Minh City and Danang when reservation is made at least
48 hours in advance and 72 hours on international flights.
• Titanium (Elite) members are ensured seats when buying full fare Economy ticket on domestic
flights between: Hanoi, Ho Chi Minh City and Danang when reservation is made at least
72 hours in advance and 96 hours on international flights.
Priority check-in:
Preferred seat:
Gold, Titanium (Elite) members and Platinum (Elite Plus) members enjoy
check-in at Business class counter.
Gold, Titanium (Elite) members and Platinum (Elite Plus) members can
choose seats on the flights as required on long-haul international flights of
6 hours or more by sending seat request first.
Gold, Titanium (Elite) members enjoy priority in the waiting list and Platinum (Elite Plus) enjoy
highest priority.
Priority boarding:
Gold (Elite) members and Platinum (Elite Plus) members enjoy boarding with Business passengers.
Titanium (Elite) members are invited for boarding before other Economy class passengers.
148
Sales and Ticketing
•
•
•
•
•
•
F: (Nil)
F/FFP: (Nil)
C: C,D,J
C/FFP: J
Y: Y, W, K, S, G, B, H, X, L, M, T, O, N, R, Q, E.
Y/FFP: U
Alliance display:
Select all SkyTeam network flights: 1[DATE][SEGMENT]¥/*S
Seat assignment:
330 days prior to departure. Seat maps avalibale on long-haul flights
only (Europe, Japan).
Q[CARRIER CODE]/*[RECORD LOCATOR] or
Q[CARRIER CODE]/*[FLIGHT NUMBER]/[FLIGHT DATE]-[NAME]
UMNR:
Service includes greeting the child at the check-in counter airport, escorting them to the
aircraft, in-flight supervision, escorting them between connecting flights, supervision by dedicated
ground personnel and escorting them to parents or guardians at the arrival airport.
• Age Requirements: Required for 2 years up to 12 years old.
• Minimum age for accompanying adult: 18 years old.
Pets:
Fee amount for SKT ticket: 100 USD
Pets carried as checked baggage include dog, cat and bird. Other animals can only be
carried as cargo.
Procedures for carrying animals as cargo are not mentioned in this regulation.
Request for AVIH should be made at least 24 hours prior to ETD.
149
Bag Acceptance
• Weight concept
> In TC3 Except to/from Australia: (as specified in article b below)
- Business class: 30 kg;
- Economy class: 20 kg.
> TC2/AU-VN-HAN/SGN…; TC2/AU-VN-HAN/SGN–VN-TC3 …;
HAN/SGN – VN-TC2/AU-VN-HAN/SGN –VN-TC3 …
- Business class: 40 kg;
- Special Economy (I/Z): 40 kg;
- Economy class: 30 kg.
> Inf: 10 kg.
• Piece concept
> Number and size of bags:
- Business Class : Two pieces of baggage of which the sum of three dimensions of each does
not exceed 158 cm (62 inches).
- Economy Class: Two pieces of baggage (measured together) of which the sum of three
dimensions does not exceed 273 cm (107 inches), provided the sum of three dimensions of
each bag does not exceed 158 cm (62 inches).
> Weight a piece: 23 kg/1 piece
> Inf: one piece of checked baggage of which the sum of the three dimensions does not exceed
115 cm and the weight does not exceed 23 kg plus one collapsible stroller.
• Carry-on
> Business class: 2 pieces x 7 kg;
> Economy class: 1 piece x 7 kg
Sum of three dimensions shall not exceed 56x36x23 cm
150
Travel Classes
• Business Class
• Economy Class
151
152
Calling from Europe
p154
Calling from Asia
p156
Calling from Americas
p158
Calling from other Countries
p160
Support desk
phone numbers
153
Support desk
phone numbers
Calling from Europe
CALLING
FROM
NUMBER
TO DIAL
CALLING
FROM
NUMBER
TO DIAL
1 800 882 881
Russia
8 800 333 5555
Ireland
Czech Republic
800 800 158
Italy
800 905 668
France
0805 98 0010
The Netherlands
8 000 203 592
Germany
8 000 001 151
UK
8000260033
Spain
900 98 52 88
Germany
0 800 1810418
France
0 800 91 71 35
Moscow
800 463 94 73
France, UK, Italy
00 800 900 10001
Czech Republic
00 800 142 123
00 800 86 86 86 86
Russia
France
UK
Italy
00 800 86 86 86 86
Ireland
Spain
The Netherlands
Others countries
+33 1 57 02 10 57
0800 189 0485
France
080 907 794
Germany
or 0033 155 698 456
The Netherlands
0800 759 8326
Czech Republic
0800 142 570
Russia
0800 205 41031
Ireland
1800 552 109
UK
0800 032 7107
Italy
0800 787 135
France
0 800 9032 97
Czech Republic
0 800 14 21 43
Germany
0 800 1824 310
Russia
0 810 800 2153 1044
UK
0 800 096 475 6
Holland
0 8000 22 01 46
Spain
900 996 947
Italy
0 800 13 94 28
154
CALLING
FROM
NUMBER
TO DIAL
CALLING
FROM
NUMBER
TO DIAL
France
0800 909 896
Russia
Germany
0800 181 0163
1800 657 206
• Call via Rostelecom
(Moscow)
• Call via Rostelecom
(St Petersburg)
• Call via Sovintel
(Moscow)
• Call via Sovintel
(St Petersburg)
• From Sakhalin Ismands
00 800 8808 0800
Anywhere
+ 420 239 007 579
00 800 830 7460
Spain
900 947 640
Czech Republic
800 14222101 799 7999
Russia
810 800 200 31353
Italy
0800 873 773
The Netherlands
0800 0022 0712
UK
0808 234 4562
Czech Republic
Ireland
800 001 112
(pin: 3102)
84 957 473 322
88 127 473 322
9602 222
(pin: 3103)
3468 022
16 161
France, Germany,
Ireland, UK
The Netherlands
France, Germany,
UK, Italy
Anywhere
254 20 327 4747
France, Germany
00 800 0799 7999
UK, Italy
The Netherlands
Czech Republic
800900095
Germany
08005890992
France
0805980046
The Netherlands
0800 020 5896
Ireland
1800 946 276
UK
08000260192
Italy
800 089 720
Czech Republic
800 700 363
Italy
800 873 179
France
0800 916619
Russia
8 10 8002 8441012
Germany
0800 181 7929
The Netherlands
0 800 022 8743
Ireland
1 800 550 379
UK
0 800 680 0639
155
Support desk
phone numbers
Calling from Asia
CALLING FROM
NUMBER TO DIAL
Japan
0053 1160 728
Korea
00798 613 60996
China
108 003 300 034
Korea
00 798 148 004 558
North of China
10 800 712 1591
South of China
10 800 120 1591
Anywhere
00 34 871 20 30 63
China
8008 30 30 40
Other countries
822 778 1303
China
31 20 206 84 71
Japan
0053 131 005
South Korea
0030 831 10002
Korean
00 798 3917 1398
Japan
00 442 239 21 11
China
10 800 39 000 25
156
CALLING
FROM
NUMBER
TO DIAL
CALLING
FROM
Korean
007 988 620 508
China
Japan
006 633 886 001
NUMBER
TO DIAL
800 830 3939
[email protected]
0034 800 400 915
005 310 860 014
Korea
Korea
DACOM
KTA
ONSE
Japan
IDC
KDD
TELECOM
Anywhere
280 000 800 800
Other countries
+420 239 007 579
002 800 830 746
001 800 830 746
008 800 830 746
Northern China
1 0800 714 1208
Southern China
1 0800 140 1205
0061 800 830 74
001 800 830 746
0041 800 830 74
254 20 327 4747
Korea
82 2 2194 1999
Japan
0061 010 800 2194 1999
001 010 800 2194 1999
0041 010 800 2194 1999
North of China
1 0800 820 2512
South of China
1 0800 282 3001
Japan
0066 33 800665
North of China
10 800 713 1357
Korea
00 308 13 2526
South of China
10 800 130 1316
Vietnam
1800555564
157
Support desk
phone numbers
Calling from Americas
CALLING
FROM
NUMBER
TO DIAL
CALLING
FROM
NUMBER
TO DIAL
Canada
866 221 7291
Mexico
1 800 31 1693
Chile
008 056 90 001699
USA
866 879 7647
USA
1 877 21391 42
Sao Paulo
800 8917698
Chile
800 835641
Mexico
01 800 021 4750
Anywhere
00 34 871 20 30 63
USA, Canada,
Mexico, Puerto Rico,
187 79 54 32 71
US Virgin Islands
USA
Other countries,
North, Central,
00 800 86 86 86 86
South America
1800 692 0255
Panama
00800 044 9502
Canada
Mexico
USA
18 006 173 159
Chile
12 300 207 110
Canada
18 884 310 583
Mexico
18 668 158 547
Brazil
00 083 9911 96
158
CALLING
FROM
NUMBER
TO DIAL
CALLING
FROM
NUMBER
TO DIAL
USA
1 877 267 8987
Chile
12 300 203 382
1 866 491 7475
Mexico
18 665 960 853
Canada
1 866 493 6581
USA, Canada
011 800 8808 0800
Other countries
+ 420 239 007 579
Canada
008 002 266 503
USA
1 800 830 7460
Mexico
001 800 830 7460
Anywhere
254 20 327 4747
USA, Canada
1 877 626 8326
Mexico
001 877 626 8326
Canada
8663522711
USA
coming soon
Canada
1 800 963 0097
Mexico
01 800 681 9578
Chile
1230 020 9724
USA
1 800 969 9735
159
Support desk
phone numbers
Calling from other Countries
CALLING FROM
NUMBER TO DIAL
Angola, Luanda
244 2 430682
Egypt, Cairo
20 2 3900429, 3937409
Anywhere
00 52 55 9132 4747
Anywhere
00 34 871 20 30 63
Anywhere
+1 954 835 3271 US
-33 1 57 02 10 57 FRANCE
Anywhere
0031 202 068 471
0016 127 252 627
Anywhere
34 871 20 30 63
Anywhere
0086 208 668 2000
Anywhere
+420 239 007 579
Anywhere
1 404 714 5104
Anywhere
254 20 327 47 47
Anywhere
82 2 21 94 1999 (SEL)
353 1 799 7999 (DUB)
1 213 484 5758 (LAX)
Anywhere
0040 21 2014070
Anywhere
(844) 39 38 17 20
(844) 39 38 17 21
160
Notes
161
Support desk
phone numbers
Notes
162
SkyTeam
Network
163
SkyTeam Network
AFRICA
ETHIOPIA
GABON
GHANA
GUINEA
IVORY COAST
KENYA
LIBERIA
LIBYA
MALAWI
MALI
MAURITANIA
MOROCCO
MOZAMBIQUE
NIGER
NIGERIA
PEOP. REP. OF CONGO
PEOP. REP. OF DJIBOUTI
REP. DEM. FO CONGO
RWANDA
SENEGAL
SIERRA LEONE
SOUTH AFRICA
SPAIN (CANARY IS.)
SUDAN
TANZANIA
TOGO
ALG
LAD
CAI
HRG
SSH
COO
GBE
OUA
BJM
DLA
NSI
BGF
NDJ
SSG
BSG
ADD
LBV
ACC
CKY
ABJ
KIS
MBA
NBO
ROB
TIP
LLW
BKO
NKC
CMN
RAK
OUD
RBA
MPM
NIM
ABV
KAN
LOS
PHC
BZV
PNR
JIB
FIH
FKI
FBM
KGL
DKR
FNA
CPT
JNB
ACE
FUE
LPA
SPC
TFS
TFN
KRT
DAR
JRO
ZNZ
LFW
TUNISIA
ZIMBABWE
DJERBA
TUNIS
ENTEBBE/KAMPALA
LUSAKA
NDOLA
HARARE
DJE
TUN
EBB
LUN
NLA
HRE
COMORO IS.
DEM. REP. MADAGASCAR
FRANCE (INDIAN OCEAN)
MALDIVES
MAURITIUS
MAYOTTE
SEYCHELLES ISLANDS
MORONI
TANANARIVE
REUNION IS.
MALE
MAURITIUS
DZAOUDZI
MAHE IS.
HAH
TNR
RUN
MLE
MRU
DZA
SEZ
ARMENIA
AUSTRALIA
EREVAN
SYDNEY
BRISBANE
MELBOURNE
BAKU
DACCA
PHNOM PENH
SIEM REAP
NADI
PAPEETE
HONG KONG
BANGALORE
BOMBAY
DELHI
DENPASAR
JAKARTA-CENGKARENG
AKITA
AOMORI
FUKUOKA
HAKODATE
HIROSHIMA
KAGOSHIMA
KOMATSU
NAGASAKI
NAGOYA
NIIGATA
OITA
OKAYAMA
OSAKA
SAPPORO
SENDAI
SHIZUOKA MT FUJI
TOKYO-HANEDA
TOKYO-NARITA
TOYAMA
ALMA-ATA
ASTANA
BISHKEK
OSH
LUANG PRABANG
VIENTIANE
KOTA KINABALU
KUALA LUMPUR
PENANG
GUAM ISLAND
EVN
SYD
BNE
MEL
GYD
DAC
PNH
REP
NAN
PPT
HKG
BLR
BOM
DEL
DPS
CGK
AXT
AOJ
FUK
HKD
HIJ
KOJ
KMQ
NGS
NGO
KIJ
OIT
OKJ
KIX
CTS
SDJ
FSZ
HND
NRT
TOY
ALA
TSE
FRU
OSS
LPQ
VTE
BKI
KUL
PEN
GUM
UGANDA
ZAMBIA
AZERBAIJAN
BANGLADESH
CAMBODIA
FIJI
FR. POLYNESIA
HONG KONG
INDIA
INDONESIA
JAPAN
KAZAKHSTAN
KYRGYZSTAN
LAOS
MALAYSIA
MARIANA ISLANDS
164
MONGOLIA
MYANMAR
NEPAL
NEW ZEALAND
P. R. CHINA
ASIA/PACIFIC
CEN. AFRICAN EMPIRE
CHAD
EQUATORIAL GUINEA
CODE
AFRICA
BENIN
BOTSWANA
BURKINA FASO
BURUNDI
CAMEROON
CITY
ALGIERS
LUANDA
CAIRO
HURGHADA
SHARM EL SHEIKH
COTONOU
GABORONE
OUAGADOUGOU
BUJUMBURA
DOUALA
YAOUNDE
BANGUI
N'DJAMENA
MALABO
BATA
ADDIS ABABA
LIBREVILLE
ACCRA
CONAKRY
ABIDJAN
KISUMU
MOMBASA
NAIROBI
MONROVIA
TRIPOLI
LILONGWE
BAMAKO
NOUAKCHOTT
CASABLANCA
MARRAKECH
OUJDA
RABAT
MAPUTO
NIAMEY
ABUJA
KANO
LAGOS
PORT HARCOURT
BRAZZAVILLE
POINTE NOIRE
DJIBOUTI
KINSHASA
KISANGANI
LUBUMBASHI
KIGALI
DAKAR
FREETOWN
CAPE TOWN
JOHANNESBURG
ARRECIFE
FUERTEVENTURA
LAS PALMAS
SANTA CRUZ LA PALMA
TENERIFE
TENERIFE-N LOSRODEO
KHARTOUM
DAR ES SALAAM
KILIMANJARO
ZANZIBAR
LOME
AFRICA/
INDIAN OCEAN
ALGERIA
ANGOLA
ARAB REP. OF EGYPT
ASIA/PACIFIC
COUNTRY
SAIPAN
ULAN BATOR
YANGON
KATHMANDU
AUCKLAND
AKSU
ALTAY
ANQING
ANSHAN
BAISHAN CHANGBAISHAN AIRPORT
BAOSHAN
BAOTOU
BEIHAI
BEIJING
BUERJIN CITY KANASI CITY
CHANGCHUN
CHANGDE
CHANGSHA
CHANGZHI
CHANGZHOU
CHENGDU
CHIFENG
CHONGQING
DALI CITY
DALIAN
DANDONG
DAQING SHI
DATONG
DAYONG
DONGSHENG
DUNHUANG
ENSHI
FUYANG
FUZHOU
GUANGZHOU
GUILIN
GUIYANG
HAIKOU
HAILAR
HAMI
HANGZHOU
HARBIN
HEBEI HANDAN
HEFEI
HEIHE
HOHHOT
HUANGYAN
JIAMUSI
JINAN
JINGHONG
JINING
JINJIANG
JIUJIANG
KARAMAY
KASHI
KHOTAN
KORLA
KUNMING
KUQA
LANZHOU
SPN
ULN
RGN
KTM
AKL
AKU
AAT
AQG
AOG
NBS
BSD
BAV
BHY
PEK
KJI
CGQ
CGD
CSX
CIH
CZX
CTU
CIF
CKG
DLU
DLC
DDG
DQA
DAT
DYG
DSN
DNH
ENH
FUG
FOC
CAN
KWL
KWE
HAK
HLD
HMI
HGH
HRB
HDG
HFE
HEK
HET
HYN
JMU
TNA
JHG
JNG
JJN
JIU
KRY
KHG
HTN
KRL
KMG
KCA
LHW
PAKISTAN
PHILIPPINES
REPUBLIC OF KOREA
CODE
SINGAPORE
SOC. REP. OF VIETNAM
TAIWAN
TAJIKISTAN
THAILAND
TURKMENISTAN
UZBEKISTAN
ARGENTINA
BELIZE
BRAZIL
CANADA
CHILE
COLOMBIA
165
GANZHOU
KUNSAN
KWANGJU
PUSAN
SEOUL-INCHEON
SEOUL-GIMPO
TAEGU
ULSAN
WON-JU-ARPT
YOSU
SINGAPORE
BAN ME THUOT
CA MAU
CAN THO
COONG CON DAO
DALAT
DANANG
DIEN-BIEN-PHU
DONG HOI
HAIPHONG
HANOI
HO CHI MINH
HUE
NHA-TRANG
PHUQUOC
PLEIKU
QUINHON
RACH GIA
TAMKY
TUY HOA
VINH CITY
KAOHSIUNG
TAIPEI
DUSHANBE
KHUDZHAND (LENINABAD)
BANGKOK
CHIANG MAI
PHUKET
ASHKHABAD
TASHKENT
KOW
KUV
KWJ
PUS
GMP
ICN
TAE
USN
WJU
RSU
SIN
BMV
CAH
VCA
VCS
DLI
DAD
DIN
VDH
HPH
HAN
SGN
HUI
NHA
PQC
PXU
UIH
VKG
VCL
TBB
VII
KHH
TPE
DYU
LBD
BKK
CNX
HKT
ASB
TAS
BUENOS AIRES
BELIZE CITY
BRASILIA
FORTALEZA
MANAUS
RIO DE JANEIRO
SALVADOR
SAO PAULO
CALGARY
CHARLOTTETOWN
EDMONTON
HALIFAX
LONDON
MONTREAL
OTTAWA
QUEBEC
REGINA
SASKATOON
THUNDER BAY
TORONTO
VANCOUVER
WINNIPEG
SANTIAGO
BOGOTA
EZE
BZE
BSB
FOR
MAO
GIG
SSA
GRU
YYC
YYG
YEG
YHZ
YXU
YUL
YOW
YQB
YQR
YXE
YQT
YYZ
YVR
YWG
SCL
BOG
COSTA RICA
ECUADOR
EL SALVADOR
GUATEMALA
HONDURAS
MEXICO
THE AMERICAS
LXA
LYG
LJG
LLF
LYI
HZH
LZH
LYA
MXZ
OHE
MDG
KHN
NAO
NKG
NNG
NTG
NNY
NGB
IQM
TAO
NDG
SYX
SHA
PVG
SWA
SHE
SZX
SJW
JZH
TYN
TSN
TEN
TXN
URC
WEH
WNZ
WUH
WUX
WUS
WUZ
XIY
XMN
XFN
XNN
NLT
XUZ
YNZ
YNJ
YNT
YIH
LDS
INC
YIN
YIW
YCU
ZHA
CGO
HJJ
ZUH
ISB
CEB
MNL
CJU
CJJ
HIN
ASIA/PACIFIC
CITY
LHASA
LIANYUNGANG
LIJIANG CITY
LING LING
LINYI-ARPT
LIPING
LIUZHOU
LUOYANG
MEIXIAN
MOHE COUNTY
MUDANJIANG
NANCHANG KIANGSI
NANCHONG
NANJING
NANNING
NANTONG
NANYANG
NINGBO
QIEMO
QINGDAO
QIQIHAR
SANYA
SHANGHAI-HONGQIAO
SHANGHAI-PUDONG
SHANTOU
SHENYANG
SHENZHEN
SHIJIAZHUANG
SONG PAN
TAIYUAN
TIANJIN
TONGREN
TUNXI
URUMQI
WEIHAI
WENZHOU
WUHAN
WUXI
WUYISHAN
WUZHOU
XI AN
XIAMEN
XIANGFAN
XINING
XINYUAN CITY NALATI ARPT
XUZHOU
YANCHENG
YANJI
YANTAI
YICHANG
YICHUN SHI
YINCHUAN
YINING
YIWU
YUN CHENG
ZHANGJIANG
ZHENGZHOU
ZHI JIANG
ZHUHAI
ISLAMABAD/RAWALPINDI
CEBU
MANILA
CHEJU
CHEONG JU CITY
CHINJU
THE AMERICAS
ASIA/PACIFIC
COUNTRY
NICARAGUA
PANAMA REPUBLIC
PERU
USA
LIBERIA
SAN JOSE
GUAYAQUIL
QUITO
SAN SALVADOR
GUATEMALA CITY
ROATAN
SAN PEDRO SULA
TEGUCIGALPA
ACAPULCO
AGUASCALIENTES
CAMPECHE
CANCUN
CHIHUAHUA
CIUDAD DEL CARMEN
CIUDAD JUAREZ
CIUDAD OBREGON
COZUMEL
CULIACAN
DURANGO
GUADALAJARA
HERMOSILLO
LA PAZ
LEON-GUANAJUATO
LOS MOCHIS
MATAMOROS
MAZATLAN
MERIDA
MEXICALI
MEXICO CITY
MONTERREY
MORELIA
NUEVO LAREDO
OAXACA
POZA RICA
PUEBLA
PUERTO VALLARTA
QUERETARO
REYNOSA
SAN JOSE DEL CABO
SAN LUIS POTOSI
TAMPICO
TAPACHULA
TIJUANA
TOLUCA
TORREON
VERACRUZ
VILLAHERMOSA
ZACATECAS
ZIHUATANEJO
MANAGUA
PANAMA CITY
LIMA
ABERDEEN
AKRON/CANTON
ALBANY
ALBANY
ALBUQUERQUE
ALEXANDRIA
ALLENTOWN
ALPENA
AMARILLO
ANCHORAGE
APPLETON
ASHEVILLE
LIR
SJO
GYE
UIO
SAL
GUA
RTB
SAP
TGU
ACA
AGU
CPE
CUN
CUU
CME
CJS
CEN
CZM
CUL
DGO
GDL
HMO
LAP
BJX
LMM
MAM
MZT
MID
MXL
MEX
MTY
MLM
NLD
OAX
PAZ
PBC
PVR
QRO
REX
SJD
SLP
TAM
TAP
TIJ
TLC
TRC
VER
VSA
ZCL
ZIH
MGA
PTY
LIM
ABR
CAK
ABY
ALB
ABQ
AEX
ABE
APN
AMA
ANC
ATW
AVL
CODE
HTS
ATL
AGS
AUS
BWI
BGR
BTR
BJI
BIL
BGM
BHM
BIS
BMI
BOI
BOS
BZN
BRD
TRI
BUF
BUR
BTV
BTM
CPR
CDC
CID
CMI
CHS
CRW
CLT
CHO
CHA
MDW
ORD
HIB
CVG
CLE
COS
COU
CAE
CSG
GTR
CMH
DAL
DFW
DAY
DAB
DEN
DSM
DTW
DVL
DHN
DLH
ELP
EKO
ELM
ERI
ESC
EUG
EVV
FAI
FAR
XNA
FAY
FNT
FLO
FRESNO
FT. DODGE
FT. LAUDERDALE
FT. MYERS
FT. SMITH
FT. WAYNE
GAINESVILLE
GILLETTE
GRAND FORKS
GRAND JUNCTION
GRAND RAPIDS
GREAT FALLS
GREEN BAY
GREENBRIER
GREENSBORO/HIGH POINT
GREENVILLE
GREENVILLE/SPARTANBURG
GULFPORT/BILOXI
HARRISBURG
HARTFORD CT/SPRINGFIELD
HELENA
HILTON HEAD ISLAND
HONOLULU
HOUSTON-HOBBY
HOUSTON-INTERCONTINENTAL
HUNTSVILLE/DECATUR
IDAHO FALLS
INDIANAPOLIS
INDIO/PALM SPRINGS
INTERNATIONAL FALLS
IRON MOUNTAIN
ITHACA
JACKSON
JACKSON/VICKSBURG
JACKSONVILLE, FL
JACKSONVILLE, NC
JAMESTOWN
KAHULUI
KALAMAZOO
KALISPELL
KANSAS CITY
KEY WEST
KILLEEN
KNOXVILLE
KONA
LA CROSSE
LAFAYETTE
LANSING
LAS VEGAS
LAUREL/HATTIESBURG
LEWISTON
LEXINGTON/FRANKFORT
LIHUE
LINCOLN
LITTLE ROCK
LONG BEACH
LOS ANGELES
LOUISVILLE
LOVELL/CODY
LUBBOCK
LYNCHBURG
MADISON
MANCHESTER
MARQUETTE
MASON CITY
166
FAT
FOD
FLL
RSW
FSM
FWA
GNV
GCC
GFK
GJT
GRR
GTF
GRB
LWB
GSO
GLH
GSP
GPT
MDT
BDL
HLN
HHH
HNL
HOU
IAH
HSV
IDA
IND
PSP
INL
IMT
ITH
JAC
JAN
JAX
OAJ
JMS
OGG
AZO
FCA
MCI
EYW
GRK
TYS
KOA
LSE
LFT
LAN
LAS
PIB
LWS
LEX
LIH
LNK
LIT
LGB
LAX
SDF
COD
LBB
LYH
MSN
MHT
MQT
MCW
THE AMERICAS
CITY
ASHLAND KY/HUNTINGTON
ATLANTA
AUGUSTA
AUSTIN
BALTIMORE
BANGOR
BATON ROUGE
BEMIDJI
BILLINGS
BINGHAMTON
BIRMINGHAM
BISMARCK
BLOOMINGTON
BOISE
BOSTON
BOZEMAN
BRAINERD
BRISTOL
BUFFALO
BURBANK
BURLINGTON
BUTTE
CASPER
CEDAR CITY
CEDAR RAPIDS/IOWA CITY
CHAMPAIGN
CHARLESTON, SC
CHARLESTON, WV
CHARLOTTE
CHARLOTTESVILLE
CHATTANOOGA
CHICAGO-MIDWAY
CHICAGO-O’HARE
CHISHOLM/HIBBING
CINCINNATI
CLEVELAND
COLORADO SPRINGS
COLUMBIA, MO
COLUMBIA, SC
COLUMBUS, GA
COLUMBUS, MS
COLUMBUS, OH
DALLAS
DALLAS/FT.WORTH
DAYTON
DAYTONA BEACH
DENVER
DES MOINES
DETROIT
DEVILS LAKE
DOTHAN
DULUTH
EL PASO
ELKO
ELMIRA
ERIE
ESCANABA
EUGENE
EVANSVILLE
FAIRBANKS
FARGO
FAYETTEVILLE, AR
FAYETTEVILLE, NC
FLINT
FLORENCE
THE AMERICAS
THE AMERICAS
COUNTRY
MEDFORD
MELBOURNE
MEMPHIS
MERIDIAN
MIAMI
MILWAUKEE
MINNEAPOLIS/ST.PAUL
MINOT
MISSION/MCALLEN
MISSOULA
MOBILE
MOLINE
MONROE
MONTGOMERY
MONTROSE
MUSCLE SHOALS
MYRTLE BEACH
NANTUCKET
NASHVILLE
NEW BERN
NEW ORLEANS
NEW YORK-KENNEDY
NEW YORK-LA GUARDIA
NEWARK
NEWBURGH
NEWPORT NEWS/WMSBURG
NORFOLK
OAKLAND
OKLAHOMA CITY
OMAHA
ONTARIO
ORLANDO
PANAMA CITY-FLORIDA BEACHES
PANAMA CITY, FL
PASCO
PELLSTON
PENSACOLA
PEORIA
PHILADELPHIA
PHOENIX
PIERRE
PITTSBURGH
POCATELLO
PORTLAND, ME
PORTLAND, OR
PROVIDENCE
RALEIGH/DURHAM
RAPID CITY
REDMOND
RENO
RHINELANDER
RICHMOND
ROANOKE
ROCHESTER, MN
ROCHESTER, MI
ROCK SPRINGS
SACRAMENTO
SAGINAW
SALT LAKE CITY
SAN ANTONIO
SAN DIEGO
SAN FRANCISCO
SAN JOSE
SANTA ANA
SANTA BARBARA
MFR
MLB
MEM
MEI
MIA
MKE
MSP
MOT
MFE
MSO
MOB
MLI
MLU
MGM
MTJ
MSL
MYR
ACK
BNA
EWN
MSY
JFK
LGA
EWR
SWF
PHF
ORF
OAK
OKC
OMA
ONT
MCO
ECP
PFN
PSC
PLN
PNS
PIA
PHL
PHX
PIR
PIT
PIH
PWM
PDX
PVD
RDU
RAP
RDM
RNO
RHI
RIC
ROA
RST
ROC
RKS
SMF
MBS
SLC
SAT
SAN
SFO
SJC
SNA
SBA
VENEZUELA
THE CARIBBEAN
ARUBA
BERMUDA
B.W.I.
BAHAMAS
BARBADOS
CUBA
DOMINICAN REPUBLIC
FRANCE (FR. GUIANA)
FRANCE (GUADELOUPE)
FRANCE (MARTINIQUE)
GUYANA
HAITI
JAMAICA
LEEWARD IS.
NETH. ANTILLES
PUERTO RICO
SURINAM
CODE
ARUBA
BERMUDA
PROVIDENCIALES
FREEPORT
GEORGE TOWN
NASSAU
BARBADOS
HAVANA
PUERTO PLATA
PUNTA CANA
SANTIAGO
SANTO DOMINGO
CAYENNE
POINTE A PITRE
FORT DE FRANCE
GEORGETOWN
PORT AU PRINCE
KINGSTON
MONTEGO BAY
ST. KITTS
BONAIRE
CURACAO
ST. MAARTEN
SAN JUAN
PARAMARIBO
AUA
BDA
PLS
FPO
GGT
NAS
BGI
HAV
POP
PUJ
STI
SDQ
CAY
PTP
FDF
GEO
PAP
KIN
MBJ
SKB
BON
CUR
SXM
SJU
PBM
TRINIDAD & TOBAGO
USVI (ST.CROIX)
USVI (ST.THOMAS)
WEST INDIES
WINDWARD IS.
ALBANIA
AUSTRIA
BELARUS
BELGIUM
BULGARIA
CROATIA
CYPRUS
CZECH REPUBLIC
DENMARK
ESTONIA
FINLAND
FRANCE
GERMANY
167
PORT OF SPAIN
TOBAGO
CHRISTIANSTED
CHARLOTTE AMALIE
ANTIGUA
GRAND CAYMAN
ST. LUCIA
GRENADA
POS
TAB
STX
STT
ANU
GCM
UVF
GND
TIRANA
VIENNA
MINSK
ANTWERP
BRUSSELS
SOFIA
DUBROVNIK
SPLIT
ZAGREB
LARNACA
BRNO
KARLOVY VARY
OSTRAVA
PRAGUE
BILLUND
COPENHAGEN
TALLINN
HELSINKI
AJACCIO
ANNECY
BASTIA
BIARRITZ
BORDEAUX
BREST
BRIVE
CAEN
CALVI
CLERMONT-FERRAND
DEAUVILLE
FIGARI
LE HAVRE
LILLE
LIMOGES
LORIENT
LOURDES
LYON
MARSEILLE
METZ/NANCY
MONTPELLIER
MULHOUSE
NANTES
NICE
PARIS-CHARLES DE GAULLE
PARIS-ORLY
PAU
PERPIGNAN
QUIMPER
RENNES
RODEZ
STRASBOURG
TOULON/HYERES
TOULOUSE
BERLIN-SCHOENEFELD
BERLIN-TEGEL
BREMEN
COLOGNE
TIA
VIE
MSQ
ANR
BRU
SOF
DBV
SPU
ZAG
LCA
BRQ
KLV
OSR
PRG
BLL
CPH
TLL
HEL
AJA
NCY
BIA
BIQ
BOD
BES
BVE
CFR
CLY
CFE
DOL
FSC
LEH
LIL
LIG
LRT
LDE
LYS
MRS
ETZ
MPL
MLH
NTE
NCE
CDG
ORY
PUF
PGF
UIP
RNS
RDZ
SXB
TLN
TLS
SXF
TXL
BRE
CGN
GREECE
HUNGARY
ISRAEL
ITALY
ITALY
EUROPE
SRQ
CIU
SAV
AVP
SEA
SHV
SUX
FSD
SBN
GEG
SGF
SGU
STL
BQK
SCE
SUN
SYR
TLH
TPA
TVF
TOL
TVC
TUS
TUL
TUP
TWF
VLD
VPS
DCA
IAD
ALO
ATY
CWA
PBI
WYS
HPN
ICT
ILM
CCS
THE CARIBBEAN
CITY
SARASOTA/BRADENTON
SAULT STE. MARIE
SAVANNAH
SCRANTON/WILKES-BARRE
SEATTLE
SHREVEPORT
SIOUX CITY
SIOUX FALLS
SOUTH BEND
SPOKANE
SPRINGFIELD
ST. GEORGE
ST. LOUIS
ST. SIMONS ISLAND
STATE COLLEGE
SUN VALLEY
SYRACUSE
TALLAHASSEE
TAMPA
THIEF RIVER FALLS
TOLEDO
TRAVERSE CITY
TUCSON
TULSA
TUPELO
TWIN FALLS
VALDOSTA
VALPARAISO
WASHINGTON-REAGAN
WASHINGTON-DULLES
WATERLOO
WATERTOWN
WAUSAU
WEST PALM BEACH
WEST YELLOWSTONE
WHITE PLAINS
WICHITA
WILMINGTON
CARACAS
EUROPE
THE AMERICAS
COUNTRY
LATVIA
LITHUANIA
LUXEMBOURG
MACEDONIA
MALTA
MOLDOVA
MONTENEGRO
NETHERLANDS
NORWAY
POLAND
PORTUGAL
REPUBLIC OF IRELAND
ROMANIA
DRESDEN
DRS
DUSSELDORF
DUS
FRANKFURT
FRA
HAMBURG
HAM
HANNOVER
HAJ
LEIPZIG
LEJ
MUNICH
MUC
MUNICH NEUBIBERG AIR BASE MIG
NUREMBERG
NUE
STUTTGART
STR
ATHENS
ATH
HERAKLION
HER
THESSALONIKI
SKG
BUDAPEST
BUD
OVDA
VDA
TEL AVIV-YAFO
TLV
ALGHERO
AHO
ANCONA
AOI
BARI
BRI
BOLOGNA
BLQ
BRINDISI
BDS
CAGLIARI
CAG
CATANIA
CTA
CROTONE
CRV
FLORENCE
FLR
GENOA
GOA
LAMETIA-TERME
SUF
LAMPEDUSA
LMP
MILAN-ORIO AL SERIO
BGY
MILAN-LINATE
LIN
MILAN-MALPENSA
MXP
NAPLES
NAP
OLBIA
OLB
PALERMO
PMO
PANTELLERIA
PNL
PESCARA
PSR
PISA
PSA
REGGIO CALABRIA
REG
ROME
FCO
TRAPANI
TPS
TRIESTE
TRS
TURIN
TRN
VCE
VENICE
VERONA
VRN
RIX
RIGA
VILNIUS
VNO
LUXEMBOURG
LUX
SKOPJE
SKP
MLA
MALTA
KISHINEV
KIV
PODGORICA
TGD
AMS
AMSTERDAM
BERGEN
BGO
OSL
OSLO-GARDERMOEN
OSLO-TORP
TRF
STAVANGER
SVG
TRONDHEIM
TRD
KRS
KRISTIANSAND
KRAKOW
KRK
WARSAW
WAW
LIS
LISBON
DUBLIN
DUB
SNN
SHANNON
BACAU
BCM
BAIA MARE
BAY
EUROPE
SERBIA
SLOVAKIA
SLOVENIA
SPAIN
SWEDEN
SWITZERLAND
CODE
OTP
CLJ
CND
IAS
OMR
SUJ
SBZ
SCV
TSR
TGM
AER
AAQ
ASF
BAX
SVX
GDZ
IKT
KGD
KEJ
KHV
KRR
KJA
GDX
DME
SVO
NJC
OVB
OMS
PEE
PKC
ROV
KUF
LED
TJM
UFA
VVO
VOG
UUS
BEG
BTS
KSC
ILZ
LJU
ALC
BCN
BIO
GRX
IBZ
LEN
MAD
MAH
AGP
OVD
PMI
SLM
SCQ
SVQ
VLC
VLL
VGO
ZAZ
GOT
LPI
ARN
BSL
TURKEY
UK (ENGLAND)
EUROPE
RUSSIA
CITY
BUCHAREST-OTOPENI
CLUJ
CONSTANTA
IASI
ORADEA MARE
SATU MARE
SIBIU
SUCEAVA
TIMISOARA
TIRGU MURES
ADLER/SOCHI
ANAPA
ASTRAKHAN
BARNAUL
EKATERINBURG (SVERDLOVSK)
GELENDZIK
IRKUTSK
KALININGRAD
KEMEROVO
KHABAROVSK
KRASNODAR
KRASNOJARSK
MAGADAN
MOSCOW-DOMODEDOVO
MOSCOW-SHEREMETYEVO
NIZHNEVARTOVSK
NOVOSIBIRSK
OMSK
PERM
PETROPAVLOVSK-KAMCHATSKY
ROSTOV
SAMARA (KUJBYSEV)
ST. PETERSBURG
TYUMEN
UFA
VLADIVOSTOK
VOLGOGRAD
YUZHNO-SAKHALINSK
BELGRADE
BRATISLAVA
KOSICE
ZILINA
LJUBLJANA
ALICANTE
BARCELONA
BILBAO
GRANADA
IBIZA
LEON
MADRID
MAHON
MALAGA
OVIEDO
PALMA
SALAMANCA
SANTIAGO DE COMPOSTELA
SEVILLE
VALENCIA
VALLADOLID
VIGO
ZARAGOZA
GOTHENBURG
LINKOEPING
STOCKHOLM
BASEL
UK (SCOTLAND)
UK (WALES)
UKRAINE
MIDDLE EAST
COUNTRY
BAHRAIN
IRAN
JORDAN
KUWAIT
LEBANON
OMAN
QATAR
SAUDI ARABIA
SYRIA
UNITED ARAB EMIRATES
BERNE
GENEVA
ZURICH
ANTALYA
ISTANBUL
JERSEY
BIRMINGHAM
BRISTOL
HUMBERSIDE
LEEDS/BRADFORD
LIVERPOOL
LONDON-CITY
LONDON-GATWICK
LONDON-HEATHROW
MANCHESTER
NEWCASTLE
NORWICH
SOUTHAMPTON
TEES-SIDE
ABERDEEN
DUNDEE ANGUS
EDINBURGH
GLASGOW
CARDIFF
KIEV
ODESSA
SIMFEROPOL
BRN
GVA
ZRH
AYT
IST
JER
BHX
BRS
HUY
LBA
LPL
LCY
LGW
LHR
MAN
NCL
NWI
SOU
MME
ABZ
DND
EDI
GLA
CWL
KBP
ODS
SIP
BAHRAIN IS.
TEHRAN
AMMAN
KUWAIT
BEIRUT
MUSCAT
DOHA
DAMMAM
JEDDAH
RIYADH
DAMASCUS
DUBAI
ABU DHABI
BAH
IKA
AMM
KWI
BEY
MCT
DOH
DMM
JED
RUH
DAM
DXB
AUH
168
N.B:
1. This Reference Guide is issued in three formats: printed booklet, printable PDF and
interactive PDF (clickable); moreover, it is also accessible at SkyPlace.
2. We intend to issue a revised and updated Reference Guide once per year. Please keep this
in mind while using it. If you think you do not have the latest version please contact the
SkyTeam Support Desk at your airline or your SkyTeam manager.

Q4_REF GUIDE.qxd

Transcription

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