Overview 2/5_final

F O R I N T E R N A L U S E O N LY
Retirement Solutions: Helping Your
Clients Achieve Their Goals
Tools to get your clients on track toward a
comfortable retirement
T1 2004 Campaign (February — April)
Retirement Solutions
February 18, 2004
Dear Colleague,
We have an incredible opportunity to change people’s lives for the better, and to
help make their dreams come to life. When it comes to their retirement, this couldn’t
be any more true. That's why we've chosen “Retirement Solutions: Helping Your
Clients Achieve Their Goals” as a campaign theme for the first trimester.
Between now and April 15, many of our customers will be more focused on retirement planning than at any other time of the year. We have the products, services
and expertise to help make our customers’ retirement dreams become a reality, but
we can’t do it without you. You play a critical role in providing the guidance your
customers need.
The Retirement Solutions kit will help you engage and educate customers on
planning for retirement. The materials will also make it easy for you to introduce
the many ways in which Fleet and Quick & Reilly can help address this critical
need. By following the sales process, identifying triggers, and introducing Fleet's
Money Management Check-UpSM when appropriate, you can broaden the discussion
to cover a customer's entire financial picture.
You won't be alone in this effort. Our retirement campaign will include print,
television and Web advertising, as well as direct mail.
Thank you for your commitment to meeting the needs of our customers. Your
success is our success.
Sincerely,
Don Froude
Lynn Pike
Introducing Our Retirement Solutions
Campaign
Campaign Objectives
■ Engage and educate clients on the topic of investing for retirement.
■ Create awareness of the many solutions and services that Fleet and Quick & Reilly offer to
help people plan for a comfortable retirement.
■ Lead to discussions of how banking with Fleet and investing with Quick & Reilly can help
clients manage their total financial picture.
Your Role
SFCs, FCs, IRs, and FSPs You have the expertise to bring clients the right Fleet and Quick & Reilly
solutions for their retirement planning and other financial needs. Work with your partners during
your store I-Team meetings or in the Quick & Reilly Investor Centers to identify opportunities to
help clients reach their retirement goals. The materials in this kit can help.
Store and Investor Center Managers You set the stage for success. Share the contents of this kit
with team members. Create awareness among team members of ongoing direct mail, advertising,
and other elements of the larger campaign that clients may be seeing.
Retirement Solutions falls within our broader Value Proposition:
“By both banking with Fleet and investing with Quick & Reilly, I make smarter decisions
to manage my money because I get personalized guidance, I am rewarded for my total
relationship, and I control it all more easily to achieve my financial goals with confidence.”
3
Using this Kit
Materials in the Retirement Solutions kit are organized into two major categories:
For Your Reference and For Your Clients.
For Your Reference
For Your Clients
■ Retirement Planning Tools and Collateral
■ Tent Card
A desktop tool for engaging clients on three
key retirement topics
(See pages 5–7 of this brochure)
A summary of the client tools and literature
available to help you make the retirement
referral or sale
■ Contact Directory
(Included on back cover of this brochure)
Phone numbers for key service and sales
support areas plus online retirement resources
■ IRAs at a Glance
A handy reference tool with detail on
Traditional IRAs, Roth IRAs, Rollover IRAs
and Coverdell ESAs
■ Addressing Concerns
A review of some common client perceptions,
along with possible responses designed to
provide perspective and keep clients on track
■ Direct Mail and Outbound Calling Programs
A matrix showing timing, audience, source
and message for our T1 retirement planning
efforts and outbound calling program
■ Communications Roadmap
An easy-to-read matrix outlining the
communications plan for customers and
sales force in support of the campaign
■ Retirement Planning Case Studies
Three presentation-quality case studies that
tie into the messages on the Tent Card to
assist in the sales process
■ Investing for Retirement
A take one brochure outlining Fleet and Quick
& Reilly’s retirement products and services
■ A Guide to Your Fixed Income Choices
(Only authorized, licensed investment personnel can
discuss and/or sell investment securities. Follow normal
investment referral procedures. For Investor Centers only)
A guide to the risks and rewards of fixedincome investing, and the range of fixedincome savings and investment vehicles
available through Quick & Reilly
■ Mastering Your Money Financial Guide
Excerpt
(For Investor Centers only)
A retirement excerpt from the Mastering Your
Money Financial Guide to educate clients and
use as a conversation starter
■ Retirement Slide Rule
(For Investor Centers only. To be delivered separately)
A slide rule that compares the tax advantages
of various investment options and provides
important financial tips
4
Mutual funds, fixed income and other securities are not FDIC insured, not bank deposits, not guaranteed by the government and may lose value.
Only authorized, licensed investment personnel may discuss or sell investment securities, including distribution of marketing collateral and brochures.
Normal Do Not Call, Do Not Share, Caller ID and telemarketing procedures apply and must be adhered to during this campaign.
Retirement Planning Tools
Use these tools to engage clients on the topic of retirement and gather information on their total
financial picture.
How to Order Planning Tools, Collateral and Additional Literature
IRs and FSPs See your Store Manager for a ready supply of all client materials. To order a personal
supply from the warehouse of any piece with a Fleet piece code use eBuyer, Fleet’s online ordering
system. Follow standard eBuyer procedures.
Store Managers For the Quick & Reilly kiosks, order materials from Fleet’s warehouse by using
eBuyer, Fleet’s online ordering system. Follow standard eBuyer procedures.
SFCs and FCs Order materials from the fulfillment house using the fax-in order form, which can be
found on the Quick & Reilly intranet, under Sales and Marketing.
Retirement Goal Analyzer
(For use by Quick & Reilly SFCs and FCs)
Helps answer the question “Will I
have enough to retire comfortably?”
Client Profile Worksheet
(For use by Quick & Reilly SFCs and FCs)
Allows you to develop a detailed
and comprehensive view of a
client’s financial picture
Solutions Planner Worksheet
QRFB 1109
QRFB 1189
Fleet 13617
(For use by Fleet Bank personnel)
Use to detail clients’ assets,
liabilities, current financial
providers, and financial goals
5
Retirement Planning Collateral
Use these kits and individual literature items to fulfill client requests for information about Fleet and
Quick & Reilly’s retirement solutions. (See page 5 for information on how to order.)
IRA Inquiry Kit
(For use by Quick & Reilly SFCs and FCs)
&
Contains all the information and
documents to open an IRA
Guidance
Choice
Rollover IRA Kit
Rollover IRA Kit
(For use by Quick & Reilly SFCs and FCs)
Contains all the information and
documents to open a Rollover IRA
Investing for Retirement
1-LCOXS
1-SMG7Y
Brochure that outlines Fleet and
Quick & Reilly’s retirement
products and services
RELATED TOPICS
Brokerage
Asset Management
traditional
IRA
Individual account cards:
(IRA cards can be ordered by Store and
Investor Center personnel)
The traditional Individual retirement
account (IRA) is a tax-deferred retirement plan.
Earnings on IRA contributions of up
to $2,000 a year grow tax-deferred
until the money is withdrawn.
Contributions to most IRAs are
deductible if you meet income require-
Traditional IRA, Roth IRA,
Coverdell ESA, Rollover IRA,
SEP IRA, SIMPLE IRA
Provide a quick summary of the
benefits of retirement accounts
offered through Quick & Reilly
ments or are not included in an
employer-sponsored retirement plan
at work.
QRFB XXXX
Fleet XXXXX
QRFB 1124
Fleet 47019
RELATED TOPICS
Traditional IRA
RELATED TOPICS
Traditional IRA
Rollover IRA
SEP IRA
SIMPLE IRA
Education IRA
Roth
IRA
The Roth IRA is very different from the
Asset Management Account
Fleet HomeLinkSM Online Banking
Coverdell
Education
Savings Account
The Coverdell Education Savings
Account (Coverdell ESA) offers
traditional IRA, but it has special
tax-advantaged savings for all levels
advantages.
of education.
Contributions are not tax-deductible,
Earnings on contributions of up to
but earnings grow tax-deferred.
$2,000 a year per child are tax-free
Withdrawals are never taxed, as long as
if the proceeds are used for
the plan has been in place for at least
elementary and secondary school as
five years and you have reached age
well as college costs. In order for
59 1/2 . There are no required
earnings to maintain a tax-free status,
minimum distributions and no required
accounts must generally be used by
distribution date, so you
age 30, but unused balances may be
may leave a Roth in place for your
transferred tax-free into Coverdell
children and grandchildren.
ESAs for other family members.
QRFB 1164
Fleet 47020
6
Roth IRA
529 College Savings Plans
QRFB 1166
Fleet 47023
RELATED TOPICS
RELATED TOPICS
RELATED TOPICS
Traditional IRA
Roth IRA
SEP IRA
SIMPLE IRA
Education IRA
Traditional IRA
Roth IRA
Rollover IRA
SIMPLE IRA
Traditional IRA
SEP IRA
Roth IRA
Rollover IRA
Rollover
IRA
The Rollover IRA has been designed
to continue tax-deferred growth
SEP
IRA
Whether you are changing jobs or
retiring, you may move the money
you’ve saved in a 401(k) or other
employer-sponsored retirement plan
to a Rollover IRA. The money will
The Savings Incentive Match Plan for
a special IRA for owners of small
Employees (SIMPLE) is a salary
businesses and for the self-employed.
reduction plan designed for companies
with 100 or fewer employees.
Even if you conduct your own
business part-time and also earn a
SIMPLE plans are like 401(k) plans
salary, you may put away up to 15
but without the administrative
percent of your net self-employment
complexity. Employees may contribute a
earnings in a SEP IRA. The maximum
maximum of $6,500 in 2001 and
tax-deductible contribution is $25,500
$7,000 in 2002. Employers make
in 2001 and $30,000 in 2002.
matching contributions as a
continue to accumulate tax-deferred.
percentage of compensation, up to the
It will be taxed — at ordinary income
A SEP IRA is easy to establish and
rates — when you start to take it out.
has little paperwork.
QRFB 1165
Fleet 69076
IRA
The Simplified Employee Pension is
on distributions from an employersponsored retirement plan.
SIMPLE
QRFB 1168
Fleet 47021
same maximum dollar amounts.
QRFB 1167
Fleet 47022
Mutual funds, fixed income and other securities are not FDIC insured, not bank deposits, not guaranteed by the government and may lose value.
Only authorized, licensed investment personnel may discuss or sell investment securities, including distribution of marketing collateral and brochures.
Additional Literature
Pieces that help tell the story of how Fleet and Quick & Reilly can help clients with their broader
investment and financial needs. (See page 5 for information on how to order.)
Invest Your Way
Describes Quick & Reilly’s product
offerings and personalized
approach to guidance
A Guide to Your Fixed Income
Choices
(For use by Quick & Reilly SFCs and FCs)
An overview of the role of
bonds, CDs, and money market
instruments in a portfolio
Quick & Reilly
Your
Way
Fleet HomeLink
Describes the benefits of Fleet
HomeLink online banking with
investing from Quick & Reilly
QRFB 1377
QRFB 1121
Fleet 46835
Fact cards:
(Product cards can be ordered by Store
and Investor Center personnel)
A Guide
to Your
Fixed Income
Choices
invest
RELATED TOPICS
QuickandReilly.com
EasyTrade®
Client Resource Center
Investor Center
Fleet
HomeLink
Quickand
Reilly.com
QuickandReilly.com is another great
way to manage your Quick & Reilly
portfolio.
We all know that time is a precious
commodity. That’s why we offer a wide
Fleet HomeLink Online Banking
array of online tools and resources.
with Investing from Quick & Reilly
Login to QuickandReilly.com to obtain
lets you manage all your finances in
quotes, place trades and manage your
one convenient place.
accounts — virtually any time,
SM
anywhere. And don’t forget, you can
Through Fleet HomeLink, you
always contact your Personal Financial
can manage your Quick & Reilly
Consultant for guidance if and when
investment accounts, pay bills, and
you need it.
transfer funds between your Fleet
RELATED TOPICS
Fleet HomeLinksm
EasyTrade®
Client Resource Center
Investor Center
accounts and your Quick & Reilly
brokerage account — all online,
all at your convenience, any time,
anywhere.
QuickandReilly.com
Describes the benefits of accessing
Quick & Reilly services online
QRFB 1287
Stocks, Bonds, Mutual Funds,
Annuities and Money Markets
Defines individual investment
vehicles and outlines key suitability
considerations
QRFB 1286
RELATED TOPICS
Bonds
Treasury Obligations
Agency Obligations
Money Market
Mutual Funds
Stocks
Stocks are securities that represent
ownership shares in a publicly
traded company.
RELATED TOPICS
Bonds
Bonds represent a loan to the issuing
company or government agency.
Buy bonds and you become a creditor,
typically receiving regular fixed
income along with an agreement
that the principal will be repaid at a
designated maturity date. The interest
Buy shares of a stock and you own a
on corporate bonds is taxable, but
part of the company. As a shareholder,
the interest on bonds issued by
your investment can rise or fall
governmental agencies in your state
along with the price of the stock.
is often tax-free. U.S. Treasury bond
Your stock investment can also
interest is exempt from state and
appreciate over time as the value
local income tax but not from federal
of a company appreciates. In some
income tax.
the company that issued the stock.
QRFB 1129
Fleet 46843
Mutual
Funds
RELATED TOPICS
Stocks
Mutual Funds
Treasury Obligations
Agency Obligations
Money Market
QRFB 1131
Fleet 46834
RELATED TOPICS
Annuities
Mutual Funds
Treasury Obligations
Agency Obligations
Stocks
Bonds
Annuities are a tax-advantaged
withdrawals.* Then, because you can
Money
Market
Mutual funds are pooled investments
spread distributions over time, you
The money market is a place to keep
under professional management.
continue benefiting from tax-deferred
your cash reserves.
investment combined with certain
guarantees, offering another way to
diversify your investments.
With an annuity, your investment
grows tax-deferred until you begin
growth. This means more spendable
When you buy shares of a mutual
fund, your money is combined with
that of many other investors. This
allows you to purchase shares in
a large number of companies, or
income in retirement. An annuity
can boost your retirement income,
with the guarantees and flexibility
to supplement your Social Security,
pension, 401(k) plan or IRA.
bonds issued by many companies
cases you may be paid dividends, or
a slice of the corporate profits, by
Stocks
Bonds
Agency Obligations
Money Market
Treasury Obligations
RELATED TOPICS
far more diversification than you
Mutual Funds
Bonds
Stocks
Money Market
Traditional IRA
QRFB 1130
Fleet 46842
in short-term liquid instruments such
as commercial paper, repurchase
agreements and jumbo certificates
of deposit. Tax-exempt money market
mutual funds invest in short-term
or government agencies, achieving
could by buying as an individual.
Money market mutual funds invest
QRFB 1128
Fleet 46833
municipal securities.
QRFB 1123
Fleet 46841
Mutual funds, fixed income and other securities are not FDIC insured, not bank deposits, not guaranteed by the government and may lose value.
Only authorized, licensed investment personnel may discuss or sell investment securities, including distribution of marketing collateral and brochures.
7
F O R I N T E R N A L U S E O N LY
Contact Directory
Telephone numbers for key service and sales support areas plus online retirement resources.
For Retirement Related Questions
Annuities (Quick & Reilly)
Banking Products in General/MLM
CD/IRA Operations
Columbia Funds Tax Strategies Group
Compliance Support
Advanced Solutions Team
Quick & Reilly: Jose Gonzalez
Fleet: Barbara Reidy
Financial Products and Services
Siobhan Deasy
Jennifer Sanders
Howard Canan (Bank Platform)
Fixed Income (Quick & Reilly)
MAP/CAA (Quick & Reilly)
Sales Support
Operations Support
Q Folio (Quick & Reilly)
Small Business Retirement Plans
Socrates Help Desk (Quick & Reilly)
Helpful Retirement Web Sites
Quick & Reilly Intranet
Government Publications
Quick & Reilly Information
IRA Information (3rd Party Site)
Other Helpful Telephone Numbers
AMA
CRC Folio Help Desk
Investment Products and Services Center
www.irs.gov
www.quickandreilly.com
www.irahelp.com
General Inquiries
New Account Openings
Credit Cards
Client Service
Application Status
Education Loans
Home Equity, Cash Reserve,
Personal Installment Loans
1-888-781-5201
1-800-307-1066
1-860-244-5500
1-866-493-2584
1-212-747-6684
1-617-533-4363
1-212-747-5668
1-212-747-6659
1-508-770-7043
1-877-556-2266
1-888-253-9169
1-866-767-9727
1-877-789-8275
1-800-Fleet Biz
1-877-376-2728
Client Service
Application Status
Closing Hotline
1-877-342-4855
1-877-342-4855
1-800-716-9381
1-800-570-6400
1-800-235-3385
1-866-888-3321
1-866-777-7614
Remember to check Fleet Frontline and the Quick & Reilly Intranet Home Page for updated phone numbers.